Subject: File No. S7-10-21
From: Christiane Pitter

September 26, 2021

1. Do you have one or more online trading or investment accounts?
Yes, I have one or more accounts that I access using a mobile app.

2. If your response to Question 1 is Yes, do you think you would trade or invest if you could not do so online using a computer or using a mobile app?
Yes

3. On average, how often do you access your online account?
Once to a few times per month

4. On average, how often are trades made in your online account, whether by you or someone else?
Once to a few times per month.

5. If you access your account online, did you have the account first, and only began to access it electronically later? Or did you open the account with the idea that you would access it electronically immediately?
I downloaded an app or visited a website first, and then opened up an account with the company

6. My goals for trading or investing in my online account are (check all that apply):
Save and grow my money for short-term goals (in the next year or two)
Save and grow my money for medium- to long-term goals

7. What would you like us to know about your experience with the features of your online trading or investment platform? (Examples of features are: social networking tools games, streaks, or contests with prizes points, badges, and leaderboards notifications celebrations for trading visual cues, like changing colors ideas presented at order placement or other curated lists or features subscription and membership tiers or chatbots.)
I hate that there is basically no market impact for retail because Citadel and Virtu are basically the Market Makers for everyone, internalize all the orders and manipulate the market on a day to day basis. The more I learn about the American stock market the less faith I have on actually being able to make any money because my order won't compete on the lit markets anyway.

8. If you were trading or investing prior to using an online account, how have your investing and trading behaviors changed since you started using your online account? (For example, the amount of money you have invested, your interest in learning about investing and saving for retirement, the amount of time you have spent trading, your knowledge of financial products, the number of trades you have made, the amount of money you have made in trading, your knowledge of the markets, the number of different types of financial products you have traded, or your use of margin.)

9. How much experience do you have trading or investing in the following products (None, 12 months, 1-2 years, 2-5 years, 5+ years):
Stocks : 1-2 Years
Bonds : None
Options : None
Mutual Funds : None
ETFs : None
Futures : None
Cryptocurrencies : 1-2 Years
Commodities : None
ClosedEnd Funds : None
Money Market Funds : None
Variable Insurance Products : None
Business Development Companies : None
Unit Investment Trusts : None

10. What is your understanding, if any, of the circumstances under which trading or investing in your account can be suspended or restricted?
Brokers can do whatever they want, I feel quite powerless as an investor, as I don't actually own any stock and the brokers can do with their apps whatever they want, from POC to just shutting features down due to \"technical issues\" with no repercussions. Illegal with fines means legal for a price.

11. What else would you like us to know positive or negative - about your experience with online trading and investing?
I really hope the SEC wakes up to the car wreck that is the American stock market and actually prosecute the people that stole trillions of dollars by internalizing orders, cellar boxing and naked shorting, instead of going after funds that stole like 8 million dollars, finally set an end to the sharade with Citadel, Virtu, Schwab and Co. There is blatant market manipulation on a day to day basis and it shows. Thing like these can't be hidden anymore.