Subject: File No. S7-10-21
From: Taylor
Affiliation: Call Center Representative

September 25, 2021

1. Do you have one or more online trading or investment accounts?
Yes, I have one or more accounts that I access using a mobile app.

2. If your response to Question 1 is Yes, do you think you would trade or invest if you could not do so online using a computer or using a mobile app?
No

3. On average, how often do you access your online account?
Daily/more than once a day

4. On average, how often are trades made in your online account, whether by you or someone else?
Once to a few times per month.

5. If you access your account online, did you have the account first, and only began to access it electronically later? Or did you open the account with the idea that you would access it electronically immediately?
I downloaded an app or visited a website first, and then opened up an account with the company

6. My goals for trading or investing in my online account are (check all that apply):
Keep the amount of money I have, while keeping up with inflation
Other
If Other, Explain:
To throw what weight I can against the various hedge funds and market makers illegally manipulating the stock market that your department knows of but is doing nothing to stop.

7. What would you like us to know about your experience with the features of your online trading or investment platform? (Examples of features are: social networking tools games, streaks, or contests with prizes points, badges, and leaderboards notifications celebrations for trading visual cues, like changing colors ideas presented at order placement or other curated lists or features subscription and membership tiers or chatbots.)
I didnt appreciate the way I was registered for the securities lending program automatically, could not opt-out through the app, and had to get the situation resolved through email due to there not being a customer service phone number.

8. If you were trading or investing prior to using an online account, how have your investing and trading behaviors changed since you started using your online account? (For example, the amount of money you have invested, your interest in learning about investing and saving for retirement, the amount of time you have spent trading, your knowledge of financial products, the number of trades you have made, the amount of money you have made in trading, your knowledge of the markets, the number of different types of financial products you have traded, or your use of margin.)
I began trading with an online account.

9. How much experience do you have trading or investing in the following products (None, 12 months, 1-2 years, 2-5 years, 5+ years):
Stocks : 1-2 Years
Bonds : None
Options : None
Mutual Funds : None
ETFs : None
Futures : None
Cryptocurrencies : None
Commodities : None
ClosedEnd Funds : None
Money Market Funds : None
Variable Insurance Products : None
Business Development Companies : None
Unit Investment Trusts : None

10. What is your understanding, if any, of the circumstances under which trading or investing in your account can be suspended or restricted?
If the stock isnt actually in your name via direct registration, the SEC wont do anything if the broker decides to cut off trading, regardless of the supposed legality of the situation.

11. What else would you like us to know positive or negative - about your experience with online trading and investing?
I have learned that the SEC is allowed to suspend dark pools if they suspect they are being misused, as well as the fact that they are unwilling to actually do this despite Gary Gensler, 33rd chair of the U.S. Securities and Exchange Commission, flat out admitting to being aware of dark pool abuse.