Subject: File No. S7-10-21
From: Zach L
Affiliation: Software Engineer, Theory Technologies

September 26, 2021

1. Do you have one or more online trading or investment accounts?
Yes, I have one or more accounts that I access online using a computer.

2. If your response to Question 1 is Yes, do you think you would trade or invest if you could not do so online using a computer or using a mobile app?
No

3. On average, how often do you access your online account?
Daily/more than once a day

4. On average, how often are trades made in your online account, whether by you or someone else?
Once to a few times a week.

5. If you access your account online, did you have the account first, and only began to access it electronically later? Or did you open the account with the idea that you would access it electronically immediately?
I had a pre-existing account and downloaded an app or visited a website to access my account

6. My goals for trading or investing in my online account are (check all that apply):
Keep the amount of money I have, while keeping up with inflation
Save and grow my money for short-term goals (in the next year or two)
Save and grow my money for medium- to long-term goals
Have fun
Other
If Other, Explain:
These 4 options capture almost everything, but fail address the core concept of stocks, which is contributing to companies I like to achieve their goals.

7. What would you like us to know about your experience with the features of your online trading or investment platform? (Examples of features are: social networking tools games, streaks, or contests with prizes points, badges, and leaderboards notifications celebrations for trading visual cues, like changing colors ideas presented at order placement or other curated lists or features subscription and membership tiers or chatbots.)
First and foremost, information available on trading applications is atrocious and very unpredictably across many platforms. Very frequently the individual investor will find obfuscated or inaccurate data, this should be criminal.

Second, VERY few people care about celebrations, it's ridiculous that the SEC has such a leading prompt, who ever wrote this question should be ashamed.

8. If you were trading or investing prior to using an online account, how have your investing and trading behaviors changed since you started using your online account? (For example, the amount of money you have invested, your interest in learning about investing and saving for retirement, the amount of time you have spent trading, your knowledge of financial products, the number of trades you have made, the amount of money you have made in trading, your knowledge of the markets, the number of different types of financial products you have traded, or your use of margin.)
N/A

9. How much experience do you have trading or investing in the following products (None, 12 months, 1-2 years, 2-5 years, 5+ years):
Stocks : 5+ Years
Bonds : None
Options : 2-5 Years
Mutual Funds : 5+ Years
ETFs : 5+ Years
Futures : None
Cryptocurrencies : None
Commodities : None
ClosedEnd Funds : None
Money Market Funds : 5+ Years
Variable Insurance Products : None
Business Development Companies : None
Unit Investment Trusts : None

10. What is your understanding, if any, of the circumstances under which trading or investing in your account can be suspended or restricted?
Pattern day trading
Good faith violations
Failure to meet margin requirements
Court ordered (civil and criminal)

11. What else would you like us to know positive or negative - about your experience with online trading and investing?
In the last 10 years we have seen market makers become irrelevant due to the unprecedented inflow of individual traders into the market. It's truly incredible to see such a transformation.

I am highly suspect of Payment-for-order-flow. I would rather have the option to pay commission to avoid market manipulators (read: market makers)

The information provided to retail investors MUST be regulated, the data is deplorable.

Legal loops holes for market makers and clearinghouses must be addressed, failure to do so will continue to be incredibly painful for the American public.