September 26, 2021
1. Do you have one or more online trading or investment accounts?
Yes, I have one or more accounts that I access online using a computer.
2. If your response to Question 1 is Yes, do you think you would trade or invest if you could not do so online using a computer or using a mobile app?
No
3. On average, how often do you access your online account?
Once to a few times a week
4. On average, how often are trades made in your online account, whether by you or someone else?
Once to a few times per month.
5. If you access your account online, did you have the account first, and only began to access it electronically later? Or did you open the account with the idea that you would access it electronically immediately?
I had a pre-existing account and downloaded an app or visited a website to access my account
6. My goals for trading or investing in my online account are (check all that apply):
Keep the amount of money I have, while keeping up with inflation
Save and grow my money for short-term goals (in the next year or two)
Save and grow my money for medium- to long-term goals
Have fun
Other
If Other, Explain:
The moon does look bright, doesn't it?
7. What would you like us to know about your experience with the features of your online trading or investment platform? (Examples of features are: social networking tools games, streaks, or contests with prizes points, badges, and leaderboards notifications celebrations for trading visual cues, like changing colors ideas presented at order placement or other curated lists or features subscription and membership tiers or chatbots.)
Fidelity does not gamify trading. This is a good thing. Investing and trading should be taken seriously by users and I expect the same from the platform/ broker I use to trade with. I still appreciate and expect timely and well formatted information. Good design does go a long way.
8. If you were trading or investing prior to using an online account, how have your investing and trading behaviors changed since you started using your online account? (For example, the amount of money you have invested, your interest in learning about investing and saving for retirement, the amount of time you have spent trading, your knowledge of financial products, the number of trades you have made, the amount of money you have made in trading, your knowledge of the markets, the number of different types of financial products you have traded, or your use of margin.)
I used my account for school. Had too much money from my 529 account when I graduated, so I decided to invest. My dad has been a broker for 30 years so I am naturally interested.
9. How much experience do you have trading or investing in the following products (None, 12 months, 1-2 years, 2-5 years, 5+ years):
Stocks : 1-2 Years
Bonds : None
Options : Less Than 12 Months
Mutual Funds : None
ETFs : None
Futures : None
Cryptocurrencies : 5+ Years
Commodities : None
ClosedEnd Funds : None
Money Market Funds : None
Variable Insurance Products : None
Business Development Companies : None
Unit Investment Trusts : None
10. What is your understanding, if any, of the circumstances under which trading or investing in your account can be suspended or restricted?
A broker should be incapable of suspending trading due to their own liquidity issues that's their issue not mine. I should not be penalized for their mismanagement of funds.
11. What else would you like us to know positive or negative - about your experience with online trading and investing?
Storing money in an account is not equivalent to storing securities. I equate storing securities to a bank lock box or storage unit. The organization storing my possessions does not have the right to open that box and lend out its contents, I pay for the storage of its contents by way of owning an account with the bank or paying a fee. With a brokerage account, the amount of money they make off my cash held is payment enough. My shares are mine, not my brokers. It is my expectation and understanding they do not have the right to lend them at will.