Subject: File No. S7-10-21
From: Skyler Roundtree
Affiliation: Insurance Industry

September 15, 2021

1. Do you have one or more online trading or investment accounts?
Yes, I have one or more accounts that I access both online using a computer and using a mobile app.

2. If your response to Question 1 is Yes, do you think you would trade or invest if you could not do so online using a computer or using a mobile app?
No

3. On average, how often do you access your online account?
Daily/more than once a day

4. On average, how often are trades made in your online account, whether by you or someone else?
Once to a few times per month.

5. If you access your account online, did you have the account first, and only began to access it electronically later? Or did you open the account with the idea that you would access it electronically immediately?
I downloaded an app or visited a website first, and then opened up an account with the company

6. My goals for trading or investing in my online account are (check all that apply):
Save and grow my money for short-term goals (in the next year or two)
Save and grow my money for medium- to long-term goals
Have fun

7. What would you like us to know about your experience with the features of your online trading or investment platform? (Examples of features are: social networking tools games, streaks, or contests with prizes points, badges, and leaderboards notifications celebrations for trading visual cues, like changing colors ideas presented at order placement or other curated lists or features subscription and membership tiers or chatbots.)
The ease of use encourages retail participation. The definitions our apps give us allow us to easily read the charts color indicators.

8. If you were trading or investing prior to using an online account, how have your investing and trading behaviors changed since you started using your online account? (For example, the amount of money you have invested, your interest in learning about investing and saving for retirement, the amount of time you have spent trading, your knowledge of financial products, the number of trades you have made, the amount of money you have made in trading, your knowledge of the markets, the number of different types of financial products you have traded, or your use of margin.)
N/A

9. How much experience do you have trading or investing in the following products (None, 12 months, 1-2 years, 2-5 years, 5+ years):
Stocks : 1-2 Years
Bonds : None
Options : Less Than 12 Months
Mutual Funds : None
ETFs : None
Futures : None
Cryptocurrencies : Less Than 12 Months
Commodities : None
ClosedEnd Funds : None
Money Market Funds : 1-2 Years
Variable Insurance Products : 2-5 Years
Business Development Companies : None
Unit Investment Trusts : None

10. What is your understanding, if any, of the circumstances under which trading or investing in your account can be suspended or restricted?
I understand that when opening an account to options trading, you are subject to margin requirements, and specific balances must be kept-- or otherwise lose trading privileges' on said account.

11. What else would you like us to know positive or negative - about your experience with online trading and investing?
Retail is extremely limited when it comes to figuring Price Formation. Our buy orders through our apps are recognized before we even make them (due to PFOF), and routed off into the Dark Pool Non-ATS Market which is completely non-transparent. Why so? We can have positive sentiment in the stock and buy it, while Market Makers who are shorting our position will route buy-orders into into the NON-ATS Market all-the-while shorting the lit exchanges (crushing price). How is this fair to us? That whenever our pick of Stock is lifting off, that 60% of the volume is not routed onto transparent exchanges for months on end.