Subject: File No. S7-10-21
From: William

September 10, 2021

1. Do you have one or more online trading or investment accounts?
Yes, I have one or more accounts that I access online using a computer.

2. If your response to Question 1 is Yes, do you think you would trade or invest if you could not do so online using a computer or using a mobile app?
Yes

3. On average, how often do you access your online account?
Daily/more than once a day

4. On average, how often are trades made in your online account, whether by you or someone else?
Less often than once a month.

5. If you access your account online, did you have the account first, and only began to access it electronically later? Or did you open the account with the idea that you would access it electronically immediately?
I had a pre-existing account and downloaded an app or visited a website to access my account

6. My goals for trading or investing in my online account are (check all that apply):
Save and grow my money for short-term goals (in the next year or two)

7. What would you like us to know about your experience with the features of your online trading or investment platform? (Examples of features are: social networking tools games, streaks, or contests with prizes points, badges, and leaderboards notifications celebrations for trading visual cues, like changing colors ideas presented at order placement or other curated lists or features subscription and membership tiers or chatbots.)
I use Schwab, and I absolutely hate that they use Citadel for PFOF. I would prefer all trades be sent to lit exchanges, and that Dark Pools be eradicated.

8. If you were trading or investing prior to using an online account, how have your investing and trading behaviors changed since you started using your online account? (For example, the amount of money you have invested, your interest in learning about investing and saving for retirement, the amount of time you have spent trading, your knowledge of financial products, the number of trades you have made, the amount of money you have made in trading, your knowledge of the markets, the number of different types of financial products you have traded, or your use of margin.)
I check my balances more often, and I also keep up more with due diligence on the stocks I am invested in (as well as the markets in general). These days I only buy stocks, apart from what I am offered through work.

9. How much experience do you have trading or investing in the following products (None, 12 months, 1-2 years, 2-5 years, 5+ years):
Stocks : 5+ Years
Bonds :
Options :
Mutual Funds : 5+ Years
ETFs :
Futures :
Cryptocurrencies :
Commodities :
ClosedEnd Funds :
Money Market Funds : 5+ Years
Variable Insurance Products :
Business Development Companies :
Unit Investment Trusts :

10. What is your understanding, if any, of the circumstances under which trading or investing in your account can be suspended or restricted?
I understand that there can be temporary market halts when a stock price becomes too volatile (which I think is BS--let a stock be as volatile as it will).

11. What else would you like us to know positive or negative - about your experience with online trading and investing?
PFOF should be outlawed. Dark Pools should either be eradicated or their use strictly controlled and overseen by the SEC (though I would prefer eradication). Money-makers are constantly abusing their power and manipulating stock prices. Level the playing-field for retail investors