Subject: File No. S7-10-21
From: Matt
Affiliation: Chief Operations Officer

August 27, 2021

1. Do you have one or more online trading or investment accounts?
Yes, I have one or more accounts that I access online using a computer.

2. If your response to Question 1 is Yes, do you think you would trade or invest if you could not do so online using a computer or using a mobile app?
No

3. On average, how often do you access your online account?
Once to a few times a week

4. On average, how often are trades made in your online account, whether by you or someone else?
Less often than once a month.

5. If you access your account online, did you have the account first, and only began to access it electronically later? Or did you open the account with the idea that you would access it electronically immediately?
I downloaded an app or visited a website first, and then opened up an account with the company

6. My goals for trading or investing in my online account are (check all that apply):
Other
If Other, Explain:
Its a split strategy part hedging vs inflation, a little for more immediate needs, and quite a bit because of the long-term effects of monumental idiosyncratic risks currently present in the market.

7. What would you like us to know about your experience with the features of your online trading or investment platform? (Examples of features are: social networking tools games, streaks, or contests with prizes points, badges, and leaderboards notifications celebrations for trading visual cues, like changing colors ideas presented at order placement or other curated lists or features subscription and membership tiers or chatbots.)
These companies have arbitrarily changed my account types and arent always responsive.

8. If you were trading or investing prior to using an online account, how have your investing and trading behaviors changed since you started using your online account? (For example, the amount of money you have invested, your interest in learning about investing and saving for retirement, the amount of time you have spent trading, your knowledge of financial products, the number of trades you have made, the amount of money you have made in trading, your knowledge of the markets, the number of different types of financial products you have traded, or your use of margin.)
I have a better idea whats going on with my account.

9. How much experience do you have trading or investing in the following products (None, 12 months, 1-2 years, 2-5 years, 5+ years):
Stocks : 5+ Years
Bonds : 5+ Years
Options : 5+ Years
Mutual Funds : 5+ Years
ETFs : None
Futures : None
Cryptocurrencies : None
Commodities : None
ClosedEnd Funds : None
Money Market Funds : 5+ Years
Variable Insurance Products : None
Business Development Companies : None
Unit Investment Trusts : None

10. What is your understanding, if any, of the circumstances under which trading or investing in your account can be suspended or restricted?
It seems to be more arbitrary than rules-oriented. TDA, after telling me I was and would stay on a cash-only account, converted it to margin and prevented me from buying with the remaining funds.

11. What else would you like us to know positive or negative - about your experience with online trading and investing?
These platforms seem to be more interested in controlling retail orders than facilitating retail access to the market. Why cant I buy a stock and set a sell price at 10x what I paid for it? Why, when you say direct routing through IEX, do my trades go to Citadel before IEX? That isnt direct, its false advertising and possibly securities fraud. Additionally, turning off a buy button suppresses demand and turning off a sell button suppresses supply and is market manipulation. I am not allowed to coordinate these activities without violating the law as a company owner, so why can RobinHood et al?