Consolidated Statement of Income - USD ($) shares in Millions, $ in Millions	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Revenues
Revenues	$ 25,542	$ 24,358	$ 20,918
Costs and Operating Expenses:
Selling, general and administrative expenses	6,144	6,057	5,504
Research and development expenses	1,003	967	887
Restructuring and other (income) costs, net	(413)	50	97
Total costs and operating expenses	20,948	20,575	17,958
Operating Income	4,594	3,783	2,960
Interest Income	224	137	81
Interest Expense	(676)	(667)	(592)
Other (Expense) Income, Net	(72)	9	(20)
Income from Continuing Operations Before Income Taxes	4,070	3,262	2,429
Provision for Income Taxes	(374)	(324)	(201)
Income from Continuing Operations	3,696	2,938	2,228
Loss from Discontinued Operations (net of income tax benefit of $0, $0 and $2)	0	0	(3)
Net Income	$ 3,696	$ 2,938	$ 2,225
Earnings per Share from Continuing Operations
Basic (in dollars per share)	$ 9.24	$ 7.31	$ 5.65
Diluted (in dollars per share)	9.17	7.24	5.60
Earnings per Share
Basic (in dollars per share)	9.24	7.31	5.64
Diluted (in dollars per share)	$ 9.17	$ 7.24	$ 5.59
Weighted Average Shares
Basic (in shares)	400	402	395
Diluted (in shares)	403	406	398
Product [Member]
Revenues
Revenues	$ 19,496	$ 18,868	$ 17,374
Costs and Operating Expenses:
Cost of revenues	10,037	9,682	8,975
Service [Member]
Revenues
Revenues	6,046	5,490	3,544
Costs and Operating Expenses:
Cost of revenues	$ 4,177	$ 3,819	$ 2,495