Segment Disclosures (Tables)

12 Months Ended

Dec. 31, 2023

Schedule of Revenue from External Customers

We operate in the United States and Canada and revenue generated from such operations during the years ended December 31, 2023, 2022 and 2021 was as follows (in thousands):


	Year Ended December 31,
	2023		2022		2021
United States	$	1,589,478	$	1,410,255	$	1,103,183
Canada	1,716		1,724		1,742
Total revenue	$	1,591,194	$	1,411,979	$	1,104,925

Summary of Segment Information

Segment information for the years ended December 31, 2023, 2022 and 2021 is presented below (in thousands). We do not manage our assets on a segment basis, therefore segment assets are not presented below.


	For the Year Ended December 31, 2023
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	1,160,686	$	382,605	$	47,903	$	—	$	1,591,194
Operating expenses	975,076		310,510		43,060		39,344		1,367,990
Gross margin	185,610		72,095		4,843		(39,344)		223,204
Corporate general and administrative expenses	—		—		—		57,965		57,965

Operating income (loss)	185,610		72,095		4,843		(97,309)		165,239
Other income (expense):
Interest expense	—		(2)		—		(20,129)		(20,131)
Gain on sale of operations, net	176		—		—		—		176
Other income, net	2,042		2,060		1		16,916		21,019
Total other income (expense)	2,218		2,058		1		(3,213)		1,064
Income (loss) before income tax expense	$	187,828	$	74,153	$	4,844	$	(100,522)	$	166,303


	For the Year Ended December 31, 2022
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	1,010,068	$	358,007	$	43,904	$	—	$	1,411,979
Operating expenses	850,038		290,387		39,201		8,986		1,188,612
Gross margin	160,030		67,620		4,703		(8,986)		223,367
Corporate general and administrative expenses	—		—		—		55,023		55,023

Operating income (loss)	160,030		67,620		4,703		(64,009)		168,344
Other income (expense):
Interest expense	—		(6)		—		(8,033)		(8,039)
Gain on sale of operations, net	413		—		—		—		413
Other income (expense), net	269		2,392		10		(21,914)		(19,243)
Total other income (expense)	682		2,386		10		(29,947)		(26,869)
Income (loss) before income tax expense	$	160,712	$	70,006	$	4,713	$	(93,956)	$	141,475


	For the Year Ended December 31, 2021
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	734,026	$	332,323	$	38,576	$	—	$	1,104,925
Operating expenses	608,238		271,650		34,494		31,253		945,635
Gross margin	125,788		60,673		4,082		(31,253)		159,290
Corporate general and administrative expenses	—		—		—		56,150		56,150
Legal settlement, net	—		—		—		30,468		30,468
Operating income (loss)	125,788		60,673		4,082		(117,871)		72,672
Other income (expense):
Interest expense	—		—		—		(3,868)		(3,868)
(Loss) gain on sale of operations, net	(289)		6,284		—		—		5,995
Other income, net	263		827		3		17,124		18,217
Total other (expense) income	(26)		7,111		3		13,256		20,344
Income (loss) before income tax expense	$	125,762	$	67,784	$	4,085	$	(104,615)	$	93,016