Segment Disclosures (Tables)

12 Months Ended

Dec. 31, 2021

Schedule of Revenue from External Customers

We operate in the United States and Canada and revenue generated from such operations during the years ended December 31, 2021, 2020 and 2019 was as follows (in thousands):


	Year Ended December 31,
	2021		2020		2019
United States	$	1,103,183	$	962,272	$	946,801
Canada	1,742		1,625		1,623
Total revenue	$	1,104,925	$	963,897	$	948,424

Summary of Segment Information

Segment information for the years ended December 31, 2021, 2020 and 2019 is presented below (in thousands). We do not manage our assets on a segment basis, therefore segment assets are not presented below.


	For the Year Ended December 31, 2021
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	734,026	$	332,323	$	38,576	$	—	$	1,104,925
Operating expenses	608,238		271,650		34,494		31,253		945,635
Gross margin	125,788		60,673		4,082		(31,253)		159,290
Corporate general and administrative expenses	—		—		—		56,150		56,150
Legal settlement, net	—		—		—		30,468		30,468
Operating income (loss)	125,788		60,673		4,082		(117,871)		72,672
Other income (expense):
Interest expense	—		—		—		(3,868)		(3,868)
(Loss) gain on sale of operations, net	(289)		6,284		—		—		5,995
Other income, net	263		827		3		17,148		18,241
Total other (expense) income	(26)		7,111		3		13,280		20,368
Income (loss) from continuing operations before income tax expense	$	125,762	$	67,784	$	4,085	$	(104,591)	$	93,040


	For the Year Ended December 31, 2020
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	629,778	$	297,758	$	36,361	$	—	$	963,897
Operating expenses	525,209		248,357		32,637		19,148		825,351
Gross margin	104,569		49,401		3,724		(19,148)		138,546
Corporate general and administrative expenses	—		—		—		46,066		46,066
Operating income (loss)	104,569		49,401		3,724		(65,214)		92,480
Other income (expense):
Interest expense	—		(34)		—		(4,949)		(4,983)
(Loss) gain on sale of operations, net	(612)		103		—		—		(509)
Other income, net	262		196		1		16,041		16,500
Total other (expense) income	(350)		265		1		11,092		11,008
Income (loss) from continuing operations before income tax expense	$	104,219	$	49,666	$	3,725	$	(54,122)	$	103,488


	For the Year Ended December 31, 2019
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	616,567	$	296,228	$	35,629	$	—	$	948,424
Operating expenses	515,240		246,245		32,474		29,537		823,496
Gross margin	101,327		49,983		3,155		(29,537)		124,928
Corporate general and administrative expenses	—		—		—		44,406		44,406
Operating income (loss)	101,327		49,983		3,155		(73,943)		80,522
Other income (expense):
Interest expense	—		(57)		—		(5,708)		(5,765)
Gain (loss) on sale of operations, net	578		—		—		(161)		417
Other (expense) income, net	(121)		238		1		17,597		17,715
Total other income	457		181		1		11,728		12,367
Income (loss) from continuing operations before income tax expense	$	101,784	$	50,164	$	3,156	$	(62,215)	$	92,889