Segment Disclosures (Tables)

9 Months Ended

Sep. 30, 2021

Segment Reporting [Abstract]

Summary of Disaggregation of Revenue by Source

The following table disaggregates our revenue by source (in thousands):

	Three Months Ended September 30, 2021
	Financial Services		Benefits & Insurance		National Practices		Consolidated
Accounting, tax, advisory and consulting	$	187,232	—		—		$	187,232
Core benefits and insurance services	—		83,009		—		83,009
Non-core benefits and insurance services	—		2,788		—		2,788
Managed networking, hardware services	—		—		7,088		7,088
National practices consulting	—		—		2,602		2,602
Total revenue	$	187,232	$	85,797	$	9,690	$	282,719

	Three Months Ended September 30, 2020
	Financial Services		Benefits & Insurance		National Practices		Consolidated
Accounting, tax, advisory and consulting	$	155,499	—		—		$	155,499
Core benefits and insurance services	—		71,497		—		71,497
Non-core benefits and insurance services	—		2,384		—		2,384
Managed networking, hardware services	—		—		6,592		6,592
National practices consulting	—		—		2,417		2,417
Total revenue	$	155,499	$	73,881	$	9,009	$	238,389

	Nine Months Ended September 30, 2021
	Financial Services		Benefits & Insurance		National Practices		Consolidated
Accounting, tax, advisory and consulting	$	577,970	—		—		$	577,970
Core benefits and insurance services	—		246,367		—		246,367
Non-core benefits and insurance services	—		9,289		—		9,289
Managed networking, hardware services	—		—		20,952		20,952
National practices consulting	—		—		7,519		7,519
Total revenue	$	577,970	$	255,656	$	28,471	$	862,097

	Nine Months Ended September 30, 2020
	Financial Services		Benefits & Insurance		National Practices		Consolidated
Accounting, tax, advisory and consulting	$	498,359	—		—		$	498,359
Core benefits and insurance services	—		219,362		—		219,362
Non-core benefits and insurance services	—		8,071		—		8,071
Managed networking, hardware services	—		—		19,748		19,748
National practices consulting	—		—		7,247		7,247
Total revenue	$	498,359	$	227,433	$	26,995	$	752,787

Summary of Segment Information

Segment information for the three months ended September 30, 2021 and 2020 was as follows (in thousands):

	Three Months Ended September 30, 2021
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	187,232	$	85,797	$	9,690	$	—	$	282,719
Operating expenses	156,178		69,039		8,514		4,597		238,328
Gross margin	31,054		16,758		1,176		(4,597)		44,391
Corporate general and administrative expenses	—		—		—		13,035		13,035
Operating income (loss)	31,054		16,758		1,176		(17,632)		31,356
Other income (expense):
Interest expense	—		—		—		(1,016)		(1,016)
Other income (expense), net	18		(9)		1		(1,143)		(1,133)
Total other income (expense), net	18		(9)		1		(2,159)		(2,149)
Income (loss) from continuing operations before income tax expense	$	31,072	$	16,749	$	1,177	$	(19,791)	$	29,207

	Three Months Ended September 30, 2020
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	155,499	$	73,881	$	9,009	$	—	$	238,389
Operating expenses	129,922		62,013		8,070		4,755		204,760
Gross margin	25,577		11,868		939		(4,755)		33,629
Corporate general and administrative expenses	—		—		—		11,339		11,339
Operating income (loss)	25,577		11,868		939		(16,094)		22,290
Other income (expense):
Interest expense	—		(10)		—		(964)		(974)
Gain (loss) on sale of operations, net	(76)		2		—		—		(74)
Other (expense) income, net	(14)		(36)		—		5,964		5,914
Total other (expense) income, net	(90)		(44)		—		5,000		4,866
Income (loss) from continuing operations before income tax expense	$	25,487	$	11,824	$	939	$	(11,094)	$	27,156

Segment information for the nine months ended September 30, 2021 and 2020 was as follows (in thousands):

	Nine Months Ended September 30, 2021
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	577,970	$	255,656	$	28,471	$	—	$	862,097
Operating expenses	448,844		203,748		25,542		21,099		699,233
Gross margin	129,126		51,908		2,929		(21,099)		162,864
Corporate general and administrative expenses	—		—		—		41,334		41,334
Legal settlement, net							30,468		30,468
Operating income (loss)	129,126		51,908		2,929		(92,901)		91,062
Other income (expense):
Interest expense	—		—		—		(2,852)		(2,852)
Gain on sale of operations, net	—		6,385		—		—		6,385
Other income, net	310		863		1		10,855		12,029
Total other income, net	310		7,248		1		8,003		15,562
Income (loss) from continuing operations before income tax expense	$	129,436	$	59,156	$	2,930	$	(84,898)	$	106,624

	Nine Months Ended September 30, 2020
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	498,359	$	227,433	$	26,995	$	—	$	752,787
Operating expenses	395,937		188,519		24,343		4,804		613,603
Gross margin	102,422		38,914		2,652		(4,804)		139,184
Corporate general and administrative expenses	—		—		—		32,988		32,988
Operating income (loss)	102,422		38,914		2,652		(37,792)		106,196
Other (expense) income:
Interest expense	—		(30)		—		(4,137)		(4,167)
Gain (loss) on sale of operations, net	(25)		103		—		—		78
Other income, net	32		190		1		3,227		3,450
Total other income (expense), net	7		263		1		(910)		(639)
Income (loss) from continuing operations before income tax expense	$	102,429	$	39,177	$	2,653	$	(38,702)	$	105,557