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Segment Disclosures
 9 Months Ended
Sep. 30, 2021
Segment Reporting [Abstract]  
Segment Disclosures SEGMENT DISCLOSURES
Our business units have been aggregated into three practice groups: Financial Services, Benefits and Insurance Services and National Practices. The business units have been aggregated based on the following factors: similarity of the products and services provided to clients; similarity of the regulatory environment in which they operate; and similarity of economic conditions affecting long-term performance. The business units are managed along these segment lines. A general description of services provided by each practice group is provided in the table below.
Financial ServicesBenefits and Insurance ServicesNational Practices
Accounting and TaxGroup Health Benefits ConsultingManaged Networking and Hardware Services
Government Healthcare ConsultingPayrollHealthcare Consulting
Financial AdvisoryProperty and Casualty
ValuationRetirement Plan Services
Risk & Advisory Services

Corporate and Other - Included in “Corporate and Other” are operating expenses that are not directly allocated to the individual business units. These expenses primarily consist of certain health care costs, gains or losses attributable to assets held in our non-qualified deferred compensation plan, stock-based compensation, consolidation and integration charges, certain professional fees, certain advertising costs and other various expenses.
Accounting policies of the practice groups are the same as those described in Note 1, Basis of Presentation and Significant Accounting Policies, to the Annual Report on Form 10-K for the year ended December 31, 2020. Upon consolidation, intercompany accounts and transactions are eliminated, thus inter-segment revenue is not included in the measure of profit or loss for the practice groups. Performance of the practice groups is evaluated on income (loss) from continuing operations before income tax expense (benefit) excluding those costs listed above, which are reported as “Corporate and Other”.
Segment information for the three and nine months ended September 30, 2021 and 2020 is presented below. We do not manage our assets on a segment basis, therefore segment assets are not presented below.
The following table disaggregates our revenue by source (in thousands):

Three Months Ended September 30, 2021
Financial
Services		Benefits &
Insurance		National
Practices		Consolidated
Accounting, tax, advisory and consulting$187,232 ——$187,232 
Core benefits and insurance services—83,009 —83,009 
Non-core benefits and insurance services—2,788 —2,788 
Managed networking, hardware services——7,088 7,088 
National practices consulting——2,602 2,602 
Total revenue$187,232 $85,797 $9,690 $282,719 

Three Months Ended September 30, 2020
Financial
Services		Benefits &
Insurance		National
Practices		Consolidated
Accounting, tax, advisory and consulting$155,499 ——$155,499 
Core benefits and insurance services—71,497 —71,497 
Non-core benefits and insurance services—2,384 —2,384 
Managed networking, hardware services——6,592 6,592 
National practices consulting——2,417 2,417 
Total revenue$155,499 $73,881 $9,009 $238,389 
Nine Months Ended September 30, 2021
Financial
Services		Benefits &
Insurance		National
Practices		Consolidated
Accounting, tax, advisory and consulting$577,970 ——$577,970 
Core benefits and insurance services—246,367 —246,367 
Non-core benefits and insurance services—9,289 —9,289 
Managed networking, hardware services——20,952 20,952 
National practices consulting——7,519 7,519 
Total revenue$577,970 $255,656 $28,471 $862,097 

Nine Months Ended September 30, 2020
Financial
Services		Benefits &
Insurance		National
Practices		Consolidated
Accounting, tax, advisory and consulting$498,359 ——$498,359 
Core benefits and insurance services—219,362 —219,362 
Non-core benefits and insurance services—8,071 —8,071 
Managed networking, hardware services——19,748 19,748 
National practices consulting——7,247 7,247 
Total revenue$498,359 $227,433 $26,995 $752,787 
Segment information for the three months ended September 30, 2021 and 2020 was as follows (in thousands):

Three Months Ended September 30, 2021
Financial
Services		Benefits
and
Insurance
Services		National
Practices		Corporate
and
Other		Total
Revenue$187,232 $85,797 $9,690 $— $282,719 
Operating expenses156,178 69,039 8,514 4,597 238,328 
Gross margin31,054 16,758 1,176 (4,597)44,391 
Corporate general and administrative expenses— — — 13,035 13,035 
Operating income (loss)31,054 16,758 1,176 (17,632)31,356 
Other income (expense):
Interest expense— — — (1,016)(1,016)
Other income (expense), net18 (9)1 (1,143)(1,133)
Total other income (expense), net18 (9)1 (2,159)(2,149)
Income (loss) from continuing operations before income tax expense$31,072 $16,749 $1,177 $(19,791)$29,207 


Three Months Ended September 30, 2020
Financial
Services		Benefits
and
Insurance
Services		National
Practices		Corporate
and
Other		Total
Revenue$155,499 $73,881 $9,009 $— $238,389 
Operating expenses129,922 62,013 8,070 4,755 204,760 
Gross margin25,577 11,868 939 (4,755)33,629 
Corporate general and administrative expenses— — — 11,339 11,339 
Operating income (loss)25,577 11,868 939 (16,094)22,290 
Other income (expense):
Interest expense— (10)— (964)(974)
Gain (loss) on sale of operations, net(76)2 — — (74)
Other (expense) income, net(14)(36)— 5,964 5,914 
Total other (expense) income, net(90)(44)— 5,000 4,866 
Income (loss) from continuing operations before income tax expense$25,487 $11,824 $939 $(11,094)$27,156 
Segment information for the nine months ended September 30, 2021 and 2020 was as follows (in thousands):
Nine Months Ended September 30, 2021
Financial
Services		Benefits
and
Insurance
Services		National
Practices		Corporate
and
Other		Total
Revenue$577,970 $255,656 $28,471 $— $862,097 
Operating expenses448,844 203,748 25,542 21,099 699,233 
Gross margin129,126 51,908 2,929 (21,099)162,864 
Corporate general and administrative expenses— — — 41,334 41,334 
Legal settlement, net30,468 30,468 
Operating income (loss)129,126 51,908 2,929 (92,901)91,062 
Other income (expense):
Interest expense— — — (2,852)(2,852)
Gain on sale of operations, net— 6,385 — — 6,385 
Other income, net310 863 1 10,855 12,029 
Total other income, net310 7,248 1 8,003 15,562 
Income (loss) from continuing operations before income tax expense$129,436 $59,156 $2,930 $(84,898)$106,624 

Nine Months Ended September 30, 2020
Financial
Services		Benefits
and
Insurance
Services		National
Practices		Corporate
and
Other		Total
Revenue$498,359 $227,433 $26,995 $— $752,787 
Operating expenses395,937 188,519 24,343 4,804 613,603 
Gross margin102,422 38,914 2,652 (4,804)139,184 
Corporate general and administrative expenses— — — 32,988 32,988 
Operating income (loss)102,422 38,914 2,652 (37,792)106,196 
Other (expense) income:
Interest expense— (30)— (4,137)(4,167)
Gain (loss) on sale of operations, net(25)103 — — 78 
Other income, net32 190 1 3,227 3,450 
Total other income (expense), net7 263 1 (910)(639)
Income (loss) from continuing operations before income tax expense$102,429 $39,177 $2,653 $(38,702)$105,557