Segment Disclosures (Tables)

12 Months Ended

Dec. 31, 2020

Schedule of Revenue from External Customers

We operate in the United States and Canada and revenue generated from such operations during the years ended December 31, 2020, 2019 and 2018 was as follows (in thousands):


	Year Ended December 31,
	2020		2019		2018
United States	$	962,272	$	946,801	$	920,481
Canada	1,625		1,623		1,522
Total revenue	$	963,897	$	948,424	$	922,003

Summary of Segment Information

Segment information for the years ended December 31, 2020, 2019 and 2018 is presented below (in thousands). We do not manage our assets on a segment basis, therefore segment assets are not presented below.


	For the Year Ended December 31, 2020
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	629,778	$	297,758	$	36,361	$	—	$	963,897
Operating expenses	525,209		248,357		32,637		19,148		825,351
Gross margin	104,569		49,401		3,724		(19,148)		138,546
Corporate general and administrative expenses	—		—		—		46,066		46,066
Operating income (loss)	104,569		49,401		3,724		(65,214)		92,480
Other income (expense):
Interest expense	—		(34)		—		(4,949)		(4,983)
(Loss) gain on sale of operations, net	(612)		103		—		—		(509)
Other income, net	262		196		1		16,041		16,500
Total other (expense) income	(350)		265		1		11,092		11,008
Income (loss) from continuing operations before income tax expense	$	104,219	$	49,666	$	3,725	$	(54,122)	$	103,488


	For the Year Ended December 31, 2019
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	616,567	$	296,228	$	35,629	$	—	$	948,424
Operating expenses	515,240		246,245		32,474		29,537		823,496
Gross margin	101,327		49,983		3,155		(29,537)		124,928
Corporate general and administrative expenses	—		—		—		44,406		44,406
Operating income (loss)	101,327		49,983		3,155		(73,943)		80,522
Other income (expense):
Interest expense	—		(57)		—		(5,708)		(5,765)
Gain (loss) on sale of operations, net	578		—		—		(161)		417
Other (expense) income, net	(121)		238		1		17,597		17,715
Total other income	457		181		1		11,728		12,367
Income (loss) from continuing operations before income tax expense	$	101,784	$	50,164	$	3,156	$	(62,215)	$	92,889


	For the Year Ended December 31, 2018
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	600,926	$	288,437	$	32,640	$	—	$	922,003
Operating expenses	508,653		239,646		30,003		11,981		790,283
Gross margin	92,273		48,791		2,637		(11,981)		131,720
Corporate general and administrative expenses	—		—		—		39,173		39,173
Operating income (loss)	92,273		48,791		2,637		(51,154)		92,547
Other income (expense):
Interest expense	—		(102)		—		(6,543)		(6,645)
Gain on sale of operations, net	—		—		—		1,025		1,025
Other (expense) income, net	(263)		493		3		(7,320)		(7,087)
Total other (expense) income	(263)		391		3		(12,838)		(12,707)
Income (loss) from continuing operations before income tax expense	$	92,010	$	49,182	$	2,640	$	(63,992)	$	79,840