Segment Disclosures

12 Months Ended

Dec. 31, 2020

Segment Reporting [Abstract]

Segment Disclosures

SEGMENT DISCLOSURESOur business units have been aggregated into three practice groups: (i) Financial Services, (ii) Benefits and Insurance Services and (iii) National Practices, based on the following factors: similarity of the products and services provided to clients, similarity of the regulatory environment and similarity of economic conditions affecting

long-term performance. The business units are managed along these segment lines. A general description of services provided by practice group is provided in the table below. 

Financial Services	Benefits and Insurance Services	National Practices
Accounting and Tax	Group Health Benefits Consulting	Managed Networking and Hardware Services
Government Healthcare Consulting	Payroll	Healthcare Consulting
Financial Advisory	Property and Casualty
Valuation	Retirement Plan Services
Risk & Advisory Services

Corporate and Other - Included in Corporate and Other are operating expenses that are not directly allocated to the individual business units. These expenses are primarily comprised of certain healthcare costs, gains or losses attributable to assets held in our non-qualified deferred compensation plan, share-based compensation, consolidation and integration charges, certain professional fees, certain advertising costs and other various expenses.

Upon consolidation, intercompany accounts and transactions are eliminated, thus inter-segment revenue is not included in the measure of profit or loss for the practice groups. Performance of the practice groups is evaluated on operating income excluding those costs listed above, which are reported in the “Corporate and Other” segment.

We operate in the United States and Canada and revenue generated from such operations during the years ended December 31, 2020, 2019 and 2018 was as follows (in thousands):

	Year Ended December 31,
	2020		2019		2018
United States	$	962,272	$	946,801	$	920,481
Canada	1,625		1,623		1,522
Total revenue	$	963,897	$	948,424	$	922,003

There is no one customer that represents a significant portion of our revenue.

Segment information for the years ended December 31, 2020, 2019 and 2018 is presented below (in thousands). We do not manage our assets on a segment basis, therefore segment assets are not presented below.

	For the Year Ended December 31, 2020
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	629,778	$	297,758	$	36,361	$	—	$	963,897
Operating expenses	525,209		248,357		32,637		19,148		825,351
Gross margin	104,569		49,401		3,724		(19,148)		138,546
Corporate general and administrative expenses	—		—		—		46,066		46,066
Operating income (loss)	104,569		49,401		3,724		(65,214)		92,480
Other income (expense):
Interest expense	—		(34)		—		(4,949)		(4,983)
(Loss) gain on sale of operations, net	(612)		103		—		—		(509)
Other income, net	262		196		1		16,041		16,500
Total other (expense) income	(350)		265		1		11,092		11,008
Income (loss) from continuing operations before income tax expense	$	104,219	$	49,666	$	3,725	$	(54,122)	$	103,488

	For the Year Ended December 31, 2019
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	616,567	$	296,228	$	35,629	$	—	$	948,424
Operating expenses	515,240		246,245		32,474		29,537		823,496
Gross margin	101,327		49,983		3,155		(29,537)		124,928
Corporate general and administrative expenses	—		—		—		44,406		44,406
Operating income (loss)	101,327		49,983		3,155		(73,943)		80,522
Other income (expense):
Interest expense	—		(57)		—		(5,708)		(5,765)
Gain (loss) on sale of operations, net	578		—		—		(161)		417
Other (expense) income, net	(121)		238		1		17,597		17,715
Total other income	457		181		1		11,728		12,367
Income (loss) from continuing operations before income tax expense	$	101,784	$	50,164	$	3,156	$	(62,215)	$	92,889

	For the Year Ended December 31, 2018
	Financial Services		Benefits and Insurance Services		National Practices		Corporate and Other		Total
Revenue	$	600,926	$	288,437	$	32,640	$	—	$	922,003
Operating expenses	508,653		239,646		30,003		11,981		790,283
Gross margin	92,273		48,791		2,637		(11,981)		131,720
Corporate general and administrative expenses	—		—		—		39,173		39,173
Operating income (loss)	92,273		48,791		2,637		(51,154)		92,547
Other income (expense):
Interest expense	—		(102)		—		(6,543)		(6,645)
Gain on sale of operations, net	—		—		—		1,025		1,025
Other (expense) income, net	(263)		493		3		(7,320)		(7,087)
Total other (expense) income	(263)		391		3		(12,838)		(12,707)
Income (loss) from continuing operations before income tax expense	$	92,010	$	49,182	$	2,640	$	(63,992)	$	79,840