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Segment Information
 12 Months Ended
Dec. 31, 2021
Segment Reporting [Abstract]  
Segment Information Segment Information
In January 2021, the Company made a change in organizational structure to align with its strategic direction. As a result of this change, the Company reassessed its segment reporting structure due to changes in how the Company's chief operating decision maker ("CODM") assesses the Company's performance and allocates resources. Beginning in the first quarter of 2021, the Company reports financial performance based on its new operating segments, Banks, Merchants, and Billers, and analyzes Segment Adjusted EBITDA as a measure of segment profitability.

The Company’s Chief Executive Officer is also CODM. The CODM, together with other senior management personnel, focus their review on consolidated financial information and the allocation of resources based on operating results, including revenues and Segment Adjusted EBITDA, for each segment, separate from corporate operations. No operating segments have been aggregated to form the reportable segments.
Banks. ACI provides payment solutions to large and mid-size banks globally for retail banking, real time, digital, and other payment services. These solutions transform banks’ complex payment environments to speed time to market, reduce costs, and deliver a consistent experience to customers across channels while enabling them to prevent and rapidly react to fraudulent activity. In addition, they enable banks to meet the requirements of different real-time payments schemes and to quickly create differentiated products to meet consumer, business, and merchant demands.

Merchants. ACI’s support of merchants globally includes Tier 1 and Tier 2 merchants, online-only merchants and the payment service providers, independent selling organizations, value-added resellers, and acquirers who service them. These customers operate in a variety of verticals, including general merchandise, grocery, hospitality, dining, transportation, and others. The Company's solutions provide merchants with a secure, omni-channel payments platform that gives them independence from third-party payment providers. They also offer secure solutions to online-only merchants that provide consumers with a convenient and seamless way to shop.

Billers. Within the billers segment, ACI provides electronic bill presentment and payment (“EBPP”) services to companies operating in the consumer finance, insurance, healthcare, higher education, utility, government, and mortgage categories. The solutions enable these customers to support a wide range of payment options and provide a convenient consumer payments experience that drives consumer loyalty and increases revenue.

Revenue is attributed to the reportable segments based upon customer. Expenses are attributed to the reportable segments in one of three methods, (1) direct costs of the segment, (2) labor costs that can be attributed based upon time tracking for individual projects, or (3) costs that are allocated. Allocated costs are generally marketing and sales related activities.

Segment Adjusted EBITDA is the measure reported to the CODM for purposes of making decisions on allocating resources and assessing the performance of the Company’s segments, and therefore, Segment Adjusted EBITDA is presented in conformity with ASC 280, Segment Reporting. Segment Adjusted EBITDA is defined as earnings (loss) from operations before interest, income tax expense (benefit), depreciation and amortization (“EBITDA”) adjusted to exclude net other income (expense).

Corporate and unallocated expenses includes global facilities and information technology costs and long-term product roadmap expenses in addition to corporate overhead costs that are not allocated to reportable segments. The overhead costs relate to human resources, finance, legal, accounting, and merger and acquisition activity. These costs along with depreciation and amortization and stock-based compensation are not considered when management evaluates segment performance.

The following is selected financial data for the Company’s reportable segments for the periods indicated (in thousands):
Years Ended December 31,
202120202019
Revenues
Banks$625,125 $558,498 $590,961 
Merchants152,988 149,342 156,452 
Billers592,485 586,482 510,881 
Total revenue
$1,370,598 $1,294,322 $1,258,294 
Segment Adjusted EBITDA
Banks$372,949 $331,445 $343,844 
Merchants54,266 53,383 60,820 
Billers129,048 135,144 77,295 
Depreciation and amortization
(133,393)(140,316)(122,569)
Stock-based compensation expense
(27,242)(29,602)(36,763)
Corporate and unallocated expenses
(185,731)(205,310)(198,871)
Interest, net
(33,538)(45,002)(52,066)
Other, net
(1,294)(1,116)520 
Income before income taxes$175,065 $98,626 $72,210 

Assets are not allocated to segments, and the Company’s CODM does not evaluate operating segments using discrete asset information.
The following is revenue by primary solution category for the Company’s reportable segments for the periods indicated (in thousands):
Year Ended December 31, 2021
BanksMerchantsBillersTotal
Primary Solution Categories
Bill Payments$— $— $592,485 $592,485 
Digital Business Banking60,398 — — 60,398 
Merchant Payments— 152,988 — 152,988 
Fraud Management43,704 — — 43,704 
Real-Time Payments77,922 — — 77,922 
Issuing and Acquiring443,101 — — 443,101 
Total$625,125 $152,988 $592,485 $1,370,598 
Year Ended December 31, 2020
BanksMerchantsBillersTotal
Primary Solution Categories
Bill Payments$— $— $586,482 $586,482 
Digital Business Banking75,475 — — 75,475 
Merchant Payments— 149,342 — 149,342 
Fraud Management32,942 — — 32,942 
Real-Time Payments80,654 — — 80,654 
Issuing and Acquiring369,427 — — 369,427 
Total$558,498 $149,342 $586,482 $1,294,322 
Year Ended December 31, 2019
BanksMerchantsBillersTotal
Primary Solution Categories
Bill Payments$— $— $510,881 $510,881 
Digital Business Banking77,319 — — 77,319 
Merchant Payments— 156,452 — 156,452 
Fraud Management42,010 — — 42,010 
Real-Time Payments100,599 — — 100,599 
Issuing and Acquiring371,033 — — 371,033 
Total$590,961 $156,452 $510,881 $1,258,294 
The following is revenue by the Company's reportable segments for the periods indicated (in thousands):
Year Ended December 31,
202120202019
Banks
Software as a service and platform as a service$57,339 $69,254 $65,703 
License310,758 232,143 256,097 
Maintenance193,332 194,400 194,128 
Services63,696 62,701 75,033 
Total$625,125 $558,498 $590,961 
Merchants
Software as a service and platform as a service$124,933 $113,854 $101,666 
License9,015 14,659 31,936 
Maintenance16,846 16,981 18,968 
Services2,194 3,848 3,882 
Total$152,988 $149,342 $156,452 
Billers
Software as a service and platform as a service$592,070 $586,072 $510,300 
License94 94 228 
Maintenance321 316 313 
Services— — 40 
Total$592,485 $586,482 $510,881 

The following is the Company's revenue by geographic location for the periods indicated (in thousands):
Year Ended December 31,
202120202019
Revenue
United States$869,081 $830,511 $781,820 
Other501,517 463,811 476,474 
Total$1,370,598 $1,294,322 $1,258,294 

The following is the Company’s long-lived assets by geographic location for the periods indicated (in thousands):
December 31,
20212020
Long-lived Assets
United States
$1,425,391 $1,423,862 
Other
745,138 750,651 
Total
$2,170,529 $2,174,513 

No single customer accounted for more than 10% of the Company’s consolidated revenues during the years ended December 31, 2021, 2020, and 2019. No other country outside the United States accounted for more than 10% of the Company’s consolidated revenues during the years ended December 31, 2021, 2020, and 2019.