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Segment Information
 3 Months Ended
Mar. 31, 2021
Segment Reporting [Abstract]  
Segment Information Segment Information
In January 2021, the Company made a change in organizational structure to align with its strategic direction. As a result of this change, the Company reassessed its segment reporting structure due to changes in how the Company's chief operating decision maker ("CODM") assesses the Company's performance and allocates resources. Beginning in the first quarter of 2021, the Company reports financial performance based on its new operating segments, Banks, Merchants, and Billers, and analyzes Segment Adjusted EBITDA as a measure of segment profitability.

The Company’s Chief Executive Officer is also the CODM. The CODM, together with other senior management personnel, focus their review on consolidated financial information and the allocation of resources based on operating results, including revenues and Segment Adjusted EBITDA, for each segment, separate from Corporate operations. No operating segments have been aggregated to form the reportable segments.

Banks. ACI provides payment solutions to large and mid-size banks globally for retail banking, real time, digital, and other payment services. These solutions transform banks’ complex payment environments to speed time to market, reduce costs, and deliver a consistent experience to customers across channels while enabling them to prevent and rapidly react to fraudulent activity. In addition, they enable banks to meet the requirements of different real-time payments schemes and to quickly create differentiated products to meet consumer, business, and merchant demands.

Merchants. ACI’s support of merchants globally includes Tier 1 and Tier 2 merchants, online-only merchants and the payment service providers, independent selling organizations, value-added resellers, and acquirers who service them. These customers operate in a variety of verticals, including general merchandise, grocery, hospitality, dining, transportation, and others. The Company's solutions provide merchants with a secure, omni-channel payments platform that gives them independence from third-party payment providers. They also offer secure solutions to online-only merchants that provide consumers with a convenient and seamless way to shop.

Billers. Within the billers segment, ACI provides electronic bill presentment and payment (“EBPP”) services to companies operating in the consumer finance, insurance, healthcare, higher education, utility, government, and mortgage categories. The solutions enable these customers to support a wide range of payment options and provide a convenient consumer payments experience that drives consumer loyalty and increases revenue.

Revenue is attributed to the reportable segments based upon the customer. Expenses are attributed to the reportable segments in one of three methods: (1) direct costs of the segment, (2) labor costs that can be attributed based upon time tracking for individual projects, or (3) costs that are allocated. Allocated costs are generally marketing and sales related activities.

Segment Adjusted EBITDA is the measure reported to the CODM for purposes of making decisions on allocating resources and assessing the performance of the Company’s segments, and, therefore, Segment Adjusted EBITDA is presented in conformity with ASC 280, Segment Reporting. Segment Adjusted EBITDA is defined as earnings (loss) from operations before interest, income tax expense (benefit), depreciation and amortization (“EBITDA”) adjusted to exclude net other income (expense).
Corporate and unallocated expenses includes global facilities and information technology costs and long-term product roadmap expenses in addition to corporate overhead costs that are not allocated to reportable segments. The overhead costs relate to human resources, finance, legal, accounting, and merger and acquisition activity. These costs along with depreciation and amortization and stock-based compensation are not considered when management evaluates segment performance.

The following is selected financial data for the Company’s reportable segments for the periods indicated (in thousands):
Three Months Ended March 31,
20212020
Revenue
Banks$95,917 $105,821 
Merchants38,670 31,795 
Billers150,599 153,869 
Total revenue$285,186 $291,485 
Segment Adjusted EBITDA
Banks$37,195 $42,436 
Merchants14,725 6,418 
Billers34,021 30,234 
Depreciation and amortization(33,583)(33,822)
Stock-based compensation expense(6,703)(6,950)
Corporate and unallocated expenses(41,965)(49,599)
Interest, net(8,621)(14,271)
Other, net(1,382)(9,758)
Loss before income taxes$(6,313)$(35,312)

Assets are not allocated to segments, and the Company’s CODM does not evaluate operating segments using discrete asset information.
The following is revenue by primary solution category for the Company’s reportable segments for the periods indicated (in thousands):
Three Months Ended March 31, 2021
BanksMerchantsBillersTotal
Primary Solution Categories
Bill Payments$— $— $150,599 $150,599 
Digital Business Banking15,092 — — 15,092 
Merchant Payments— 38,670 — 38,670 
Fraud Management6,224 — — 6,224 
Real-Time Payments13,185 — — 13,185 
Issuing and Acquiring61,416 — — 61,416 
Total$95,917 $38,670 $150,599 $285,186 
Three Months Ended March 31, 2020
BanksMerchantsBillersTotal
Primary Solution Categories
Bill Payments$— $— $153,869 $153,869 
Digital Business Banking15,828 — — 15,828 
Merchant Payments— 31,795 — 31,795 
Fraud Management6,270 — — 6,270 
Real-Time Payments18,236 — — 18,236 
Issuing and Acquiring65,487 — — 65,487 
Total$105,821 $31,795 $153,869 $291,485 


The following is the Company's revenue by geographic location for the periods indicated (in thousands):
Three Months Ended March 31,
20212020
Revenue
United States$191,977 $204,793 
Other93,209 86,692 
Total$285,186 $291,485 

The following is the Company’s long-lived assets by geographic location for the periods indicated (in thousands):
March 31, 2021December 31, 2020
Long-lived Assets
United States$1,407,528 $1,423,862 
Other732,651 750,651 
Total$2,140,179 $2,174,513 

No single customer accounted for more than 10% of the Company’s consolidated revenues during the three months ended March 31, 2021 and 2020. No other country outside the United States accounted for more than 10% of the Company's consolidated revenues during the three months ended March 31, 2021 and 2020.