Exhibit 99.1
KBW Virtual Real Estate Finance & Technology Conference Investor Presentation 1Q 2020 May 28, 2020
This presentation contains summarized information concerning Mr. Cooper Group Inc. (the “Company”) and
the Company’s business, operations, financial performance and trends. No representation is made that the information in this presentation is complete. For additional financial, statistical and business related information, as well as
information regarding business and segment trends, see the Company’s most recent Annual Report on Form 10-K (“Form 10-K”) and Quarterly Reports on Form 10-Q filed with the U.S. Securities and Exchange Commission (the “SEC”), as well other
reports filed with the SEC from time to time. Such reports are or will be available in the Investors section of the Company’s website (www.mrcoopergroup.com) and the SEC’s website (www.sec.gov).Forward Looking Statements. This presentation
contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including target ROTCE and strategic initiatives, estimates of Originations profitability and total funding, customers entering into
forbearance plans and the adequacy and amount of available liquidity. All statements other than statements of historical or current fact included in this presentation that address activities, events, conditions or developments that we expect,
believe or anticipate will or may occur in the future are forward-looking statements. Forward-looking statements give our current expectations and projections relating to our financial condition, results of operations, plans, objectives, future
performance and business and these statements are not guarantees of future performance. Forward-looking statements may include the words “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” “strategy,” “future,”
“opportunity,” “may,” “should,” “will,” “would,” “will be,” “will continue,” “will likely result,” and similar expressions. Such forward-looking statements involve risks and uncertainties that may cause actual events, results or performance to
differ materially from those indicated by such statements, including the severity and duration of the COVID-19 pandemic; the pandemic’s impact on the U.S. and the global economies; federal, state, and local government responses to the pandemic;
borrower forbearance rates and availability of financing. Certain of these risks are identified and discussed in documents Mr. Cooper has filed or will file from time to time with the SEC. These risk factors will be important to consider in
determining future results and should be reviewed in their entirety. These forward-looking statements are expressed in good faith, and Mr. Cooper believes there is a reasonable basis for them. However, the events, results or trends identified
in these forward-looking statements may not occur or be achieved. Forward-looking statements speak only as of the date they are made, and Mr. Cooper is not under any obligation, and expressly disclaims any obligation, to update, alter or
otherwise revise any forward-looking statement, except as required by law. Readers should carefully review the statements set forth in the reports that Mr. Cooper has filed or will file from time to time with the SEC.Non-GAAP Measures. This
presentation contains certain references to non-GAAP measures. Please refer to the Appendix for more information on non-GAAP measures. Important Information
Post Crisis, Servicing Market Share Shifted to Non-banks (%) Industry-leading Portfolio Growth Source:
Federal Reserve, Inside Mortgage Finance as of 12/31/2019 Evolution of the Leading Non-bank Mortgage Servicer
⁽¹⁾ Percentage of loans boarded delinquent brought back to performing status, compared to industry
reperformance for buckets of similar loans. Source: Core Logic ⁽²⁾ Direct servicing cost per loan for performing loans. Categories are defined as prime servicers; “Mid to Large” is 500k-1mm loans, “Large” is greater than 1mm loans, “Small” is
less than 100k loans. Source: 2018 MBA Peer Group Study Best-in-Class Operational Skills Kept More People in Their Homes Returning Delinquent Loans to Performing Status at 2X the Industry Rate (1) Built a Very Efficient Operating
Platform Industry Direct Servicing cost per Loan below Peer Average (2)
Industry(1) Significant Improvement in Customer Experience Refinance Recapture is a Competitive
Advantage Rebranding Establishes Customer-centric Culture Complaints Ratio (per 1,000 loans) Complaints ⁽¹⁾ Industry refinance recapture data as of 4Q’19 based on Black Knight’s mortgage monitor January 2020 report.
Note: Please see appendix for reconciliations of non-GAAP items First Quarter Highlights Reported
($171) mm net loss or ($1.84) per diluted share, reflecting mark-to-market of ($383) mmMoved more than 95% of teammates to work-from-home status in 5 daysIncreased unrestricted cash q/q to $579 mm from $329 mmSubsequent to quarter-end,
increased committed warehouse capacity for servicing advances by $850 mmGenerated strong pretax operating income of $127 mm, equivalent to 19.6% ROTCEOriginations segment generated pretax income of $158 mm on funded volume of $12.4 bnServicing
margin compressed to 3.9 bpsXome generated $13 mm in pretax operating income, with third-party revenue rising q/q from 51% to 55%
Total Forbearance Take-up Business planning scenario % of portfolio Forbearance Update Estimates of
forbearance take-ups are forward-looking and are subject to a number of risks, uncertainties and changes in circumstances, certain of which are beyond our control. Actual results could differ materially as a result of several factors, including
the severity and duration of the COVID-19 pandemic Jun 30
Strategic Priorities during the COVID-19 Pandemic TARGET ROTCE
12%+ STRENGTHENBALANCESHEET CONTINUOUSCOST STRUCTUREIMPROVEMENTS GROW & STRENGTHENCUSTOMERBASE REINVENTCUSTOMEREXPERIENCE SUSTAINCULTURE& TALENT Strengthening the Balance SheetRefinanced 2021 and 2022 senior notes,
creating 3-year liquidity runwayIncreased cashExpanded committed funding capacity for servicing advancesManaging Cost StructureThoughtful capacity planning for call center and back office teamsRoll-out of forbearance resources including digital
toolsLeveraging Project Titan investments that reengineered modification process
Summary 1Q’20 Financial Results ⁽¹⁾ Please see appendix for reconciliations of non-GAAP items⁽²⁾ Other
mark-to-market does not include fair value amortization. Fair value amortization represents the additional amortization required under the fair value amortization method over the cost amortization method⁽³⁾ Assumes GAAP tax-rate of 24.2% and
does not give credit to cash flow benefits of the DTA⁽⁴⁾ Assumes marginal tax rate of 3.2%⁽⁵⁾ Per share data calculated based on net income (loss) attributable to common shareholders⁽⁶⁾ TBV/share calculated on ending period sharecount
Adjustments$4 mm in severance charges in Servicing related to corporate actionsOther Notable Items Servicing included a $15 mm loss in the Reverse portfolioOriginations included a $21 mm charge to reverse gains associated with spec pool
deliveries and a $13 mm charge to eliminate revenue associated with loans where customer employment issues may pose a risk to closing Corporate included $8 mm in charges associated with the exit of an ancillary business unit
MSR Value Pressured by Lower Rates The company reported a negative mark-to-market of $383 mm, consisting
of $353 mm associated with the decline in interest rates, and $30 mm related to the excess of fair value over cost-basis amortization Mortgage Rate Customers in Millions Portfolio % +50 bps 1.00 29% +25 bps 1.24 35% Current
rate 1.44 41% -25 bps 1.58 45% -50 bps 1.65 47% Rate/term Refinance Opportunity 30-year fixed mortgage rate-24 bps q/q 5-year swap rate -120 bps q/q Note: Rate/term refinance opportunity for forward customers based on average
savings of approximately $250/month, equivalent to a 2-year payback.
The company responded to mortgage capital markets volatility in mid-March by taking steps to de-risk the
pipeline, positioning the Originations segment for strong profitability in 2Q’20 ⁽¹⁾ Please see appendix for reconciliations of non-GAAP measures⁽²⁾ Preliminary estimate. Actual results could differ materially. Originations Profits Remain
Strong Originations Pretax Margin⁽¹⁾ Funded Volume By Channel ($ bn’s) Correspondent -12% q/q Direct to Consumer +10% q/q Wholesale -2%q/q $ bn’s 1Q’20 2Q’20E⁽²⁾ Locked volume 12.7 10.0 Funded volume 12.4 10.0 Pretax
Margin 1.22% 3.0%
Servicing Portfolio Remained Roughly Stable Servicing portfolio ended the quarter at $629 bn, relatively
flat with the fourth-quarter level net of a $7 bn portfolio sale that deboarded during the quarter Excluding the economic share of run-off attributable to excess spread co-investment partners, the net replenishment rate for the forward owned
MSR portfolio remained approximately 100%Subservicing remains at 50% of the total portfolioThe reverse mortgage portfolio remains in run-off, with balances down 20% y/y Portfolio Walk ($ bn’s) ⁽¹⁾ MSR portfolio sale that transferred to
subservicing portfolio in 4Q’19 and deboarded during 1Q’20 Note: Portfolio Sale Originations and Runoff refer to MSR portfolio. Net replenishment is calculated as originations funded volume excluding subservicing, divided by net run-off. During
the quarter, originations of $12.4 bn included $1.7 bn associated with subservicing contracts. Net run-off is calculated as $17 bn in run-off associated with the forward owned MSR, less 40% attributable to excess spread co-investors, based on
the ratio of the excess spread liability to the MSR value at the end of the quarter GSE GNMA Reverse Subservicing PLS Portfolio Composition
Forward operating income before amortization and one-time items Servicing Margin (bps)⁽¹⁾ Servicing
Margin Impacted by Amortization and Reverse High CPRs and amortization continued in 1Q’20Servicing included a $15mm loss in the Reverse portfolio, driven primarily by the impact of sharply lower interest rates on purchase accounting for
Reverse Mortgage Interest ⁽¹⁾ Please see appendix for reconciliations of non-GAAP measures Total CPR 60+ Day Delinquency One-time items 6.7 6.0 Amortization Reverse
Auction exchange continued to win third-party business, growing average Exchange properties under
management over the last six months to 17,777Third-party revenue percentage increases from 51% to 55% q/qContinued strong results in title and close, reflecting higher refinance-related orders ⁽¹⁾ Please see appendix for reconciliations of
non-GAAP measures Xome Expands Third-Party Revenues Exchange Sales and Services Orders Operating Profitability ($ mm’s)⁽¹⁾ Exchange properties sold Average Exchange Properties Under Management Services completed orders
$850 mm Increase in Committed Funding Capacity for Servicing Advances Subsequent to quarter end,
expanded committed financing capacity for GSE advances by $650 mm to $875 mm Subsequent to quarter end, expanded committed financing capacity for PLS advances by $200 mm to $425 mmPlan to fund GNMA advances through MSR lines, corporate
cashflow, and PTAP if necessary ⁽¹⁾ Servicing advances before discounts ⁽²⁾ Includes T&I and corporate advances⁽³⁾ Primarily includes advances related to interim servicing, special servicing agreements, and advances ineligible for
financing⁽⁴⁾ Financing Capacity as of April 24, 2020, outstanding as of March 31, 2020 Advances by Investor as of March 31, 2020 Financing Capacity⁽⁴⁾ Advance Financing Plan
Appendix
Segment Operating Income and non-GAAP Reconciliation ⁽¹⁾Consolidated includes eliminations⁽²⁾ Amount
represents the additional amortization required under the fair value amortization method over the cost amortization method
Tangible Book Value (TBV) and TNW/Assets Reconciliation ⁽¹⁾ Tangible assets excludes goodwill and
intangible assets ⁽²⁾ Based on TBV divided by Tangible assets
ROTCE Reconciliation ⁽¹⁾Assumes GAAP tax-rate of 24.2% and does not give credit to cash flow benefits of
the DTA⁽²⁾Assumes marginal tax rate of 3.2% ROTCE is a non-GAAP financial measure that is computed by dividing annualized earnings by tangible common equity. Tangible common equity equals total stockholders’ equity less goodwill and intangible
assets. The methodology of determining tangible common equity may differ among companies. Management believes that ROTCE is a useful financial measure because it measures the performance of a business consistently and enables investors and
others to assess the Company’s use of equity. We are unable to provide a reconciliation of the forward-looking non-GAAP financial measure to its most directly comparable GAAP financial measure because we are unable to provide, without
unreasonable effort, a meaningful or accurate calculation or estimate of amounts that would be necessary for the reconciliation due to the complexity and inherent difficulty in forecasting and quantifying future amounts or when they may occur.
Such unavailable information could be significant to future results.
Servicing Non-GAAP Reconciliation
Servicing Profitability
Servicing Profitability [cont.]
Servicing Portfolio ⁽¹⁾ 4Q’18 ending unpaid principal balance was $295,481 million
Originations Profitability ⁽¹⁾ Calculated on pull through adjusted lock volume as revenue is recognized
at the time of loan lock
Originations Profitability [cont.] ⁽¹⁾ Calculated on funded volume as expenses are incurred based on
closing of the loan⁽²⁾ Revenue based on pull through adjusted lock volume, expenses based on funded volume
Xome Non-GAAP Reconciliation $
Xome Profitability $ $
Adjusted EBITDA ⁽¹⁾ Adjusted EBITDA calculated consistent with the definition in the corporate
indentures for senior unsecured notes maturing in 2023, 2026, and 2027. 1Q’20 includes corporate actions related to management and staffing changes $4 mm
1Q’20 Sources and Uses Cash Flow ⁽¹⁾ Based on marginal tax rate of 3.2%, net of federal benefit. Actual
tax payments/refunds included in total working capital changes.⁽²⁾ Includes mortgage loans originated, sold or repurchased, net gains on mortgage loans held for sale excluding capitalized servicing rights, reverse mortgage interests, interest
income on reverse mortgage loans, and HECM and participating interest activities, repayment of nonrecourse debt – legacy assets, and changes in warehouse facilities, advance facilities, advances and other receivables, other assets, payables and
other liabilities, taxes, and other activities⁽³⁾ Required investment to sustain the net MSR is based on sum of $(152) mm forward MSR amortization, $68 mm excess spread accretion, and $(30) mm fair value amortization