8-K

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C.  20549

FORM 8-K

Current Report Pursuant
to Section 13 or 15(d) of the
Securities Exchange Act of 1934

Date of Report:  April 19, 2004

Washington Mutual, Inc.

(Exact name of registrant as specified in its charter)

Washington	1-14667	91-1653725
(State or other jurisdiction of incorporation)	(Commission File Number)	(I.R.S. Employer Identification No.)
1201 Third Avenue, Seattle, Washington		98101
(Address of principal executive offices)		(Zip Code)

(206) 461-2000

(Registrant’s telephone number, including area code)

Item 7.  Exhibits

(c) The following exhibits are being furnished herewith:

Exhibit No.	Exhibit Description
99.1	Press release text of Washington Mutual, Inc. dated April 19, 2004.
99.2	Financial supplement of Washington Mutual, Inc.

Item 12.  Results of Operations and Financial Condition

On April 19, 2004, Washington Mutual, Inc. issued a press release regarding its results of operations and financial condition for the quarter ended March 31, 2004. The text of the press release is included as Exhibit 99.1 to this report and the financial supplement is included as Exhibit 99.2 to this report. The information included in the press release text and the financial supplement is considered to be “furnished” under the Securities Exchange Act of 1934. The Company will include final financial statements and additional analyses for the quarter ended March 31, 2004, as part of its Form 10-Q covering that period.

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.

	WASHINGTON MUTUAL, INC.
Dated: April 19, 2004	By:	/s/ Fay L. Chapman
		Fay L. Chapman
		Senior Executive Vice President

EX-99.1

Exhibit 99.1

April 19, 2004

FOR IMMEDIATE RELEASE

Washington Mutual Announces First Quarter 2004 Earnings

Boardof Directors Increases Cash Dividend

SEATTLE — Washington Mutual, Inc. (NYSE: WM) today announced first quarter 2004 earnings of $1.05 billion, or $1.18 per diluted share, up 10 percent on a per share basis from $997 million, or $1.07 per diluted share for the same period a year ago.

The company’s first quarter results included $644 million in pretax income from discontinued operations associated with its former subsidiary Washington Mutual Finance Corporation, which was sold during the quarter. This income was partially offset by pretax restructuring and technology-related charges of $68 million, a pretax charge of $89 million associated with the early retirement of certain high-cost Federal Home Loan Bank borrowings, and a pre-tax reduction of $107 million in noninterest income as a result of the one-time effect of the company’s change in accounting for gain from mortgage loans.

Based on the company’s continued strong operating fundamentals and financial performance, Washington Mutual’s Board of Directors declared a cash dividend of 43 cents per share on the company’s common stock, up from 42 cents per share previously.  Dividends on the common stock are payable on May 14, 2004 to shareholders of record as of April 30, 2004.

Key highlights:

•The company’s results were led by strong growth in its Retail Banking and Financial Services business, whose net income increased by 23 percent year over year;

•Adjusted for the sale of Washington Mutual Finance, total assets grew $9.77 billion, or 4 percent, to $280.77 billion at March 31, 2004.  Loans held in portfolio and loans held for sale grew on a linked quarter basis by a collective $24.60 billion. Loan growth was partially offset by the sale of approximately $14 billion of fixed-rate investment securities as part of the company’s efforts to reduce interest rate sensitivity;

•The net interest margin remained essentially unchanged at 2.89 percent due to stable short-term rates and the company’s successful interest rate risk management activities;

•Depositor and other retail banking fees increased by 10 percent to $463 million from the comparable period a year ago, with the addition of nearly 207,000 net new retail checking accounts in the quarter and nearly 812,000 in the preceding 12 months;

•Total deposits increased $1.11 billion year over year, despite a decline of $7.62 billion in custodial and escrow balances associated with the slower mortgage market.  The increase in total deposits was due to higher retail, commercial and wholesale deposits;

•The company made significant progress on its cost leadership initiative as well.  Noninterest expense decreased by $221 million, or 11 percent, from the fourth quarter of 2003.  When adjusted for restructuring and technology-related charges, noninterest expense decreased by $109 million on a linked quarter basis. The company’s efficiency ratio improved to 63.34 percent as compared with 65.51 percent for the fourth quarter of 2003;

--more--

•Continued strong credit quality was reflected in nonperforming assets (NPAs) of 0.66 percent of total assets as of March 31, 2004, down from 0.70 percent as of December 31, 2003;

•Washington Mutual was honored as the most admired company in its industry category as part of Fortune magazine’s 2004 Most Admired Companies list. In addition, Fortune recognized the company as the most innovative company in the country, beating out such respected organizations as Starbucks, Procter & Gamble, UPS and Nike;

•In a February 9 Forrester Research report, Washington Mutual received the highest customer advocacy rating among peer banks, including Chase, Wachovia, Citibank, Bank One and Bank of America;

“Our financial performance in the first quarter highlighted Washington Mutual’s balanced business model,” noted Kerry Killinger, the company’s chairman, president and CEO.  “Our Retail Banking and Financial Services business posted very strong net income gains, year-over-year, which helped to off-set the significantly lower industry-wide mortgage volume.  Our company also continued to successfully attract a growing number of new customers and profitably expand our leading national franchise.

“In addition, we made significant, early progress in our efforts to reduce our cost structure and streamline operations, while maintaining our high standards for customer service.  We believe the solid foundation established in the first quarter provides momentum for the remainder of 2004.”

FIRST QUARTER FINANCIAL SUMMARY

Net Interest Income

Net interest income was $1.73 billion compared with $1.99 billion in the first quarter of 2003 and $1.74 billion in the fourth quarter of 2003.  The net interest margin was 2.89 percent, compared with 2.90 percent in the previous quarter and 3.28 percent in the first quarter of 2003. These results reflected the downward repricing of assets in the early part of 2003.

Noninterest Income

Noninterest income was $1.24 billion compared with $1.30 billion a year ago and $1.47 billion in the fourth quarter of 2003. Fourth quarter 2003 noninterest income included various non-recurring gains.

Continued strong consumer preference for Washington Mutual’s products and personal service led to the net increase of nearly 812,000 retail checking accounts year over year.  The larger base of checking accounts contributed to the 10 percent growth in depositor and other retail banking fees. Offsetting this increase was a 15 percent decrease in total home loan mortgage banking income year over year, reflecting significantly lower mortgage volumes, year-over-year.

Cost Leadership Initiative – Noninterest Expense Update

The company made excellent progress on its cost leadership initiative and management has identified and is tracking more than 100 cost reduction and alignment projects to be implemented in 2004.  While noninterest expense was up year over year primarily due to the expansion of the retail banking network over the previous 12 months, the company reduced noninterest expense by $221 million, or 11 percent, from the fourth quarter of 2003.  When adjusted for restructuring and technology-related charges, noninterest expense decreased by $109 million on a linked quarter basis.

--more--

“The substantial progress our management team made in reducing noninterest expense in the first quarter exceeded our expectations,” said Craig Chapman, the company’s chief administrative officer and executive lead for its cost leadership initiative.  “We believe that we are well positioned to keep 2004 noninterest expense essentially flat with the 2003  level, while executing our targeted growth and expansion plans this year.”

Lending

Total loan volume was $62.17 billion compared with $108.78 billion in the first quarter of 2003 and  $69.90 billion in the fourth quarter of 2003.  Home loan volume of $50.50 billion was down $49.49 billion from the first quarter of 2003 and down $7.03 billion from the fourth quarter of 2003, due to the significant industry-wide reduction in mortgage originations, which was partially mitigated by the company’s balanced business model and strength in generating ARMs. During the first quarter of 2004, ARMs represented 53 percent of the company’s home loan origination volume, compared with just 27 percent in the first quarter of 2003 and 48 percent in the fourth quarter of 2003.

The company’s focus on cross-selling its broad range of products and services and expanding customer relationships contributed to strong home equity loans and lines of credit volume of $8.42 billion, up 62 percent from the first quarter of 2003 and up 6 percent from the fourth quarter of 2003.

Credit Quality

The positive credit trends of recent quarters continued in the first quarter. NPAs as a percentage of total assets were 0.66 percent, an improvement from 0.70 percent as of December 31, 2003 and 0.86 percent at March 31, 2003.  Net charge offs were $46 million versus $97 million in the fourth quarter of 2003 and  $58 million in the first quarter of 2003.  The company’s provision for loan and lease losses was $56 million, while the allowance for loan and lease losses was $1.26 billion at March 31, 2004.

Balance Sheet and Capital Management

Total assets grew $5.59 billion to $280.77 billion at March 31, 2004. However, adjusted for the discontinued operations of Washington Mutual Finance, total assets increased $9.77 billion on a linked quarter basis.

Loans held in portfolio grew to $187.46 billion as of March 31, 2004, an increase of $11.82 billion from year-end levels, reflecting the company’s emphasis on originating short-term ARM loans as well as growth in its home equity loans and lines of credit and commercial business lending portfolios.  Loans held for sale grew to $33.13 billion at the end of the first quarter, an increase of $12.78 billion over December 31, 2003 levels.  Investment securities declined by 52 percent to $12.57 billion at March 31, 2004, primarily as a result of the sale of the fixed-rate investment securities previously mentioned.

Total deposits increased $7.80 billion to $160.98 billion at March 31, 2004, primarily due to growth of wholesale, custodial and escrow deposits.

Washington Mutual continues to manage its capital position, in part, by repurchasing shares of its common stock.  During the quarter, the company repurchased 16 million shares of its common stock at an average price of $44.14.

--more--

The company’s ratio of tangible common equity to tangible assets was 5.21 percent.  In addition, the capital ratios of the company’s banking subsidiaries continued to exceed the federal regulatory requirements for classification as “well-capitalized” institutions, the highest regulatory standard.

“Our strong capital levels at the end of the first quarter, reflect both the company’s capital generation ability and successful efforts to opportunistically deploy capital into loan growth and share repurchases, while continuing to increase our dividends to shareholders,” said Tom Casey, the company’s chief financial officer.

FIRST QUARTER OPERATING SEGMENT RESULTS

Washington Mutual manages and reports information concerning the company’s activities, operations, products and services around its two customer categories, which form the company’s two business segments: the Consumer Group and the Commercial Group.

Consumer Group

The Consumer Group provides financial products and services to customers through a wide range of channels, including its network of retail banking stores, retail, wholesale and correspondent lending centers and ATMs.  Additionally, 24-hour service is provided through telephone call centers and online banking.  The Consumer Group consists of two distinct operating segments for which separate financial reports are prepared: the Retail Banking and Financial Services segment, and the Mortgage Banking segment.

Retail Banking and Financial Services

Retail Banking and Financial Services offers innovative retail banking and financial products and services to consumers and small businesses, including deposits, loans, securities brokerage, mutual funds and annuities, through its network of more than 1,750 retail banking stores.  The company’s home loan and consumer loan portfolios, as well as its mutual fund management business are also part of the Retail Banking and Financial Services segment.

Retail Banking and Financial Services First Quarter Financial Performance

Net income for the company’s Retail Banking and Financial Services business increased by 23 percent to $469 million, compared with $380 million in the first quarter of 2003.   In addition to the strong growth in depositor and other retail banking fees previously mentioned, net interest income of the segment increased 32 percent, quarter over quarter, driven by significantly higher average loan portfolio balances. The strong growth in net interest income and noninterest income was partially offset by an increase in noninterest expense, which reflected the company’s continued national expansion of its retail banking network.

Highlights of the Retail Banking and Financial Services Business for the first quarter included:

•Retail banking stores that have been open since January 1, 2003 produced strong same-store sales from the first quarter of 2003, posting a 58 percent increase in consumer lending, a 10 percent increase in depositor and other banking fees and 11 percent growth in net new checking accounts;

•Average loan portfolio balances grew 29 percent from the first quarter of 2003 to $149.40 billion, reflecting the emphasis on originating ARM loans for the balance sheet as well as growth in its home equity loans and lines of credit, which increased 73 percent to $31.26 billion year over year;

--more--

•The company’s retail banking network grew 13 percent year over year as it opened 285 new stores over that period, including 58 new store openings during the first quarter;

•The cross-sell ratio for the average mature retail banking household increased to 5.65 products and services, up from 5.59 at the end of the fourth quarter of 2003;

•Over the past year, WM Group of Funds grew assets under management by $5.99 billion, or 45 percent, to $19.44 billion at March 31, 2004;

•As of April 15, more than 300,000 customers have signed up for the new WaMoola Program, which allows customers to use their Washington Mutual debit card to raise money for the schools of their choice;

•In January, Washington Mutual was named “Best Retail Bank – Americas” in the Lafferty International Retail Banking Awards.

Mortgage Banking

The Mortgage Banking business is a leading national originator and servicer of home loans.  Loans originated by Mortgage Banking are either sold to secondary market participants or retained by the company.  Mortgage Banking also offers insurance products and services to its customers and manages the company’s captive reinsurance activities.

Mortgage Banking First Quarter Financial Performance

Net income was $220 million compared with $497 million in the first quarter of 2003 as the Mortgage Banking business produced solid results while successfully balancing its cost-reduction targets with pricing discipline and market share objectives.  The principal drivers of the year to year difference were the high volume of originations from the refinancing boom during the first quarter of 2003 as compared to more modest volumes seen in the first quarter of this year, as well as reduced noninterest income from the one-time effect of the adoption of new accounting treatment for the recognition of income from gain from mortgages.

Highlights of the Mortgage Banking Business for the first quarter included:

•Total home loan volume from the Mortgage Banking Business was $47.90 billion, compared to $97.44 billion in the first quarter of 2003;

•ARM loan volume was 53 percent of total Mortgage Banking home loan volume, up from 27 percent in the first quarter of 2003 and continuing the upward trend from the fourth quarter of 2003.  This trend reflects the company’s balanced business model and ability to quickly adjust the mix of fixed- and adjustable-rate products in response to interest rates, market conditions and customer preference;

•Reflecting its focus on gaining efficiencies and streamlining operations, Mortgage Banking reduced the number of home loan fulfillment centers nationally from 58 to 46.

--more--

Commercial Group

The Commercial Group is the leading national originator of multi-family loans and provides loans to developers of and investors in multi-family and other commercial real estate properties, which it retains in its portfolio or sells in the secondary market.  The Commercial Group also provides financing for mortgage bankers, home builders, and mid-sized businesses, and offers deposits and cash management services to its customers.  Through Long Beach Mortgage, a wholly owned subsidiary of the company, the Commercial Group originates and services home loans that are made to higher-risk borrowers and sold to secondary market participants.  The discontinued operations of Washington Mutual Finance were also previously included in the segment.

Commercial Group First Quarter Financial Performance

Net income for the Commercial Group, excluding Washington Mutual Finance as a discontinued operation, increased 7 percent to $169 million, compared with $158 million in the first quarter of 2003.  The main drivers for this increase were a 7 percent increase in total net interest income, resulting from higher average loan balances, and a 20 percent increase in gain from mortgage loans at Long Beach Mortgage and multi-family operations;

Highlights of the Commercial Group for the first quarter included:

•Commercial Group average deposits grew $1.58 billion as compared to March 31, 2003, an increase of 35 percent year over year.

•The average multi-family loan portfolio grew 10 percent from the first quarter of 2003 and contributed to the 7 percent growth in total average loans for the Commercial Group overall.

About Washington Mutual

With a history dating back to 1889, Washington Mutual is a retailer of financial services that provides a diversified line of products and services to consumers and commercial clients. At March 31, 2004, Washington Mutual and its subsidiaries had assets of $280.77 billion. Washington Mutual currently operates more than 2,400 consumer banking, mortgage lending, commercial banking and financial services offices throughout the nation. Washington Mutual’s press releases are available at www.wamunewsroom.com.

Webcast information:A conference call to discuss the company’s financial results will be held on Tuesday, April 20, 2004, at 10 am EDT and will be hosted by Kerry Killinger, chairman, president, and chief executive officer, Tom Casey, executive vice president and chief financial officer and Craig Chapman, chief administrative officer. The conference call is available by telephone or on the Internet. The dial-in number for the live conference call is 877-546-1565. Participants calling from outside the United States may dial 712-257-0019. The passcode “WaMu” is required to access the call. Via the internet, the conference call is available on the Investor Relations portion of the company’s web site at www.wamu.com/ir. A transcript of the prepared remarks will be on the company’s web site following the call. A recording of the conference call will be available after 1 pm EDT on Tuesday, April 20, 2004, through 11:59 pm EDT on Thursday, April 29. The recorded message will be available at 800-944-8486. Callers from outside the United States may dial 402-220-3520.

--more--

Forward Looking Statement

Our Form 10-K/A and other documents that we file with the Securities and Exchange Commission contain forward-looking statements.  In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others.  Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates,” or words of similar meaning, or future or conditional verbs such as “will,” “would,” “should,” “could” or “may.” Forward-looking statements provide our expectations or predictions of future conditions, events or results.  They are not guarantees of future performance.  By their nature, forward-looking statements are subject to risks and uncertainties.  These statements speak only as of the date they are made.  We do not undertake to update forward-looking statements to reflect the impact of circumstances or events that arise after the date the forward-looking statements were made.  There are a number of factors, many of which are beyond our control that could cause actual conditions, events or results to differ significantly from those described in the forward-looking statements.  Some of these factors are:

•General business and economic conditions may significantly affect our earnings;

•If we are unable to effectively manage the volatility of our mortgage banking business, our earnings could be adversely affected;

•If we are unable to fully realize the operational and systems efficiencies sought to be achieved from our recently announced business segment realignment, our earnings could be adversely affected;

•We face competition for loans and deposits from banking and nonbanking companies and national mortgage companies; and

•Changes in the regulation of financial services companies and housing government-sponsored enterprises could adversely affect our business.

# # #

Media Contact:	Alan Gulick
	(206) 377-3637
	alan.gulick@wamu.net
Investor Contacts:	JoAnn DeGrande
	(206) 461-3186
	joann.degrande@wamu.net
	Ruthanne King
	(206) 461-6421
	ruthanne.king@wamu.net

EX-99.2

Exhibit 99.2

WM - 1

Washington Mutual, Inc.

Consolidated Statements of Income

(dollars in millions, except per share data)

(unaudited)

	Quarter Ended
	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003		June 30, 2003			Mar. 31, 2003
Interest Income
Loans held for sale	$	328		$	439		$	684	$	693		$	668
Loans held in portfolio	2,071			1,969			1,848		1,905			1,964
Available-for-sale securities	265			353			401		468			516
Other interest and dividend income	57			38			65		72			80
Total interest income	2,721			2,799			2,998		3,138			3,228
Interest Expense
Deposits	443			491			538		548			587
Borrowings	546			565			551		604			648
Total interest expense	989			1,056			1,089		1,152			1,235
Net interest income	1,732			1,743			1,909		1,986			1,993
Provision (reversal of reserve) for loan and lease losses	56			(202		)	76		81			88
Net interest income after provision for loan and lease losses	1,676			1,945			1,833		1,905			1,905
Noninterest Income
Home loan mortgage banking income, net	531			592			145		611			625
Depositor and other retail banking fees	463			472			471		454			420
Securities fees and commissions	107			103			103		100			89
Insurance income	61			49			45		48			46
Portfolio loan related income	87			96			116		111			117
Gain (loss) from other available-for-sale securities	21			(13		)	557		137			(5		)
Gain (loss) on extinguishment of short-term borrowings	(89		)	—			7		(49		)	(87		)
Other income	56			166			120		114			90
Total noninterest income	1,237			1,465			1,564		1,526			1,295
Noninterest Expense
Compensation and benefits	899			877			837		843			748
Occupancy and equipment	400			569			352		371			301
Telecommunications and outsourced information services	123			125			150		140			140
Depositor and other retail banking losses	55			49			50		50			52
Amortization of other intangible assets	15			15			15		15			16
Advertising and promotion	58			88			51		80			59
Professional fees	39			78			69		66			54
Other expense	291			300			286		285			277
Total noninterest expense	1,880			2,101			1,810		1,850			1,647
Income from continuing operations before income taxes	1,033			1,309			1,587		1,581			1,553
Income taxes	385			488			588		586			575
Income from continuing operations, net of taxes	648			821			999		995			978
Discontinued Operations
Income (loss) from discontinued operations	(32		)	34			38		34			30
Gain on disposition of discontinued operations	676			—			—		—			—
Income taxes	245			13			14		12			11
Income from discontinued operations, net of taxes	399			21			24		22			19
Net Income	$	1,047		$	842		$	1,023	$	1,017		$	997
Net Income Attributable to Common Stock	$	1,047		$	842		$	1,023	$	1,017		$	997
Basic earnings per common share:
Income from continuing operations	$	0.75		$	0.93		$	1.11	$	1.09		$	1.06
Income from discontinued operations, net	0.46			0.02			0.03		0.03			0.02
Net income	1.21			0.95			1.14		1.12			1.08
Diluted earnings per common share:
Income from continuing operations	$	0.73		$	0.91		$	1.09	$	1.07		$	1.05
Income from discontinued operations, net	0.45			0.02			0.02		0.02			0.02
Net income	1.18			0.93			1.11		1.09			1.07
Dividends declared per common share	0.42			0.41			0.40		0.30			0.29
Basic weighted average number of common shares outstanding (in thousands)	863,299			883,539			899,579		910,921			921,084
Diluted weighted average number of common shares outstanding (in thousands)	886,467			904,840			918,372		929,386			934,889

WM - 2

Washington Mutual, Inc.

Consolidated Statements of Financial Condition

(dollars in millions, except per share data)

(unaudited)

	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
Assets
Cash and cash equivalents	$	6,045		$	7,018		$	5,744		$	7,333		$	6,165
Federal funds sold and securities purchased under resale agreements	1,783			19			12			2,085			1,606
Available-for-sale securities, total amortized cost of $22,843, $36,858, $36,792, $43,170 and $40,761:
Mortgage-backed securities	10,766			10,695			14,352			24,875			26,768
Investment securities	12,565			26,012			22,705			20,152			15,576
Loans held for sale	33,125			20,343			35,493			44,870			49,219
Loans held in portfolio	187,462			175,644			160,556			150,050			146,972
Allowance for loan and lease losses	(1,260		)	(1,250		)	(1,549		)	(1,530		)	(1,530		)
Total loans held in portfolio, net of allowance for loan and lease losses	186,202			174,394			159,007			148,520			145,442
Investment in Federal Home Loan Banks	3,916			3,462			3,429			3,596			3,871
Mortgage servicing rights	5,239			6,354			5,870			4,598			5,210
Goodwill	6,196			6,196			6,196			6,196			6,196
Assets of discontinued operations	—			4,184			4,138			4,020			3,935
Other assets	14,931			16,501			29,685			16,875			13,053
Total assets	$	280,768		$	275,178		$	286,631		$	283,120		$	277,041
Liabilities
Deposits:
Noninterest-bearing deposits	$	35,714		$	29,968		$	39,197		$	46,505		$	40,478
Interest-bearing deposits	125,267			123,213			124,944			119,952			119,394
Total deposits	160,981			153,181			164,141			166,457			159,872
Federal funds purchased and commercial paper	4,501			2,011			3,113			2,632			1,511
Securities sold under agreements to repurchase	18,306			28,333			20,468			22,964			20,502
Advances from Federal Home Loan Banks	58,494			48,330			43,743			46,127			52,221
Other borrowings	13,692			15,483			12,584			12,986			14,142
Liabilities of discontinued operations	—			3,578			3,554			3,448			3,381
Other liabilities	4,411			4,520			18,587			7,528			4,804
Total liabilities	260,385			255,436			266,190			262,142			256,433
Stockholders’ equity	20,383			19,742			20,441			20,978			20,608
Total liabilities and stockholders’ equity	$	280,768		$	275,178		$	286,631		$	283,120		$	277,041
Common shares outstanding at end of period (in thousands)(1)	868,953			880,986			913,854			924,238			934,983
Book value per common share(2)	$	23.62		$	22.56		$	22.77		$	23.13		$	22.46
Tangible book value per common share(2)	16.53			15.58			15.94			16.35			15.75
Employees at end of period(3)	59,173			63,720			62,901			60,166			57,302

(1)   Includes 6,000,000 shares at March 31, 2004 and December 31, 2003, 16,200,000 shares at September 30, 2003, 17,100,000 shares at June 30, 2003 and 17,550,000 shares at March 31, 2003, held in escrow.

(2)   Excludes 6,000,000 shares at March 31, 2004 and December 31, 2003, 16,200,000 shares at September 30, 2003, 17,100,000 shares at June 30, 2003 and 17,550,000 shares at March 31, 2003, held in escrow.

(3)   Includes 2,346, 2,352, 2,397 and 2,387 employees reported as part of discontinued operations at December 31, 2003, September 30, 2003, June 30, 2003 and March 31, 2003.

WM - 3

Washington Mutual, Inc.

Selected Financial Information

(dollars in millions)

(unaudited)

	Quarter Ended
	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
Stockholders’ Equity Rollforward
Balance, beginning of period	$	19,742		$	20,441		$	20,978		$	20,608		$	20,061
Net income	1,047			842			1,023			1,017			997
Other comprehensive income (loss), net of tax	512			(105		)	(805		)	91			119
Cash dividends declared on common stock	(367		)	(368		)	(362		)	(275		)	(267		)
Cash dividends returned(1)	—			45			4			2			2
Common stock repurchased and retired	(712		)	(1,269		)	(457		)	(621		)	(351		)
Common stock issued	161			156			60			156			47
Balance, end of period	$	20,383		$	19,742		$	20,441		$	20,978		$	20,608

(1)   Represents accumulated dividends on shares returned from escrow.

WM - 4

	Quarter Ended Mar. 31, 2004
	Consumer Group
	Retail Banking and Financial Services			Mortgage Banking			Commercial Group			Corporate Support/ Treasury and Other			Reconciling Adjustments			Total
Condensed income statement:
Net interest income (expense)	$	1,236		$	277		$	340		$	(224	)	$	103	(1)	$	1,732
Provision for loan and lease losses	38			2			15			—			1		(2)	56
Noninterest income (expense)	622			760			87			(68		)	(164		)(3)	1,237
Inter-segment revenue (expense)	6			(6		)	—			—			—			—
Noninterest expense	1,071			675			152			192			(210		)(4)	1,880
Income (loss) from continuing operations before income taxes	755			354			260			(484		)	148			1,033
Income taxes (benefit)	286			134			91			(181		)	55		(5)	385
Income (loss) from continuing operations	469			220			169			(303		)	93			648
Income from discontinued operations, net of taxes	—			—			—			399			—			399
Net income	$	469		$	220		$	169		$	96		$	93		$	1,047
Performance and other data:
Efficiency ratio	50.58		%(6)	60.39		%(6)	28.73		%(6)	n/a			n/a			63.34		%(7)
Average loans	$	149,398		$	19,922		$	37,095		$	(183	)	$	(1,505	)(8)	$	204,727
Average assets	161,340			35,529			42,961			33,233			(1,657		)(8)(9)	271,406
Average deposits	128,000			14,877			6,049			5,028			n/a			153,954

	Quarter Ended Mar. 31, 2003
	Consumer Group
	Retail Banking and Financial Services			Mortgage Banking			Commercial Group			Corporate Support/ Treasury and Other			Reconciling Adjustments			Total
Condensed income statement:
Net interest income (expense)	$	934		$	676		$	319		$	(18	)	$	82	(1)	$	1,993
Provision (reversal of reserve) for loan and lease losses	18			(1		)	43			1			27		(2)	88
Noninterest income (expense)	572			836			96			(63		)	(146		)(3)	1,295
Inter-segment revenue (expense)	50			(50		)	—			—			—			—
Noninterest expense	928			662			126			139			(208		)(4)	1,647
Income (loss) from continuing operations before income taxes	610			801			246			(221		)	117			1,553
Income taxes (benefit)	230			304			88			(82		)	35		(5)	575
Income (loss) from continuing operations	380			497			158			(139		)	82			978
Income from discontinued operations, net of taxes	—			—			19			—			—			19
Net income (loss)	$	380		$	497		$	177		$	(139	)	$	82		$	997
Performance and other data:
Efficiency ratio	51.39		%(6)	41.79		%(6)	23.48		%(6)	n/a			n/a			50.09		%(7)
Average loans	$	116,239		$	42,571		$	34,614		$	(312	)	$	(1,121	)(8)	$	191,991
Average assets	128,308			67,094			42,948			44,353			(1,963		)(8)(9)	280,740
Average deposits	123,236			24,927			4,471			5,273			n/a			157,907

(1)Represents the difference between home loan premium amortization recorded by the Retail Banking and Financial Services segment and the amount recognized in the Company’s Consolidated Statements of Income.  For management reporting purposes, loans that are held in portfolio by the Retail Banking and Financial Services segment are treated as if they are purchased from the Mortgage Banking segment.  Since the cost basis of these loans includes an assumed profit factor paid to the Mortgage Banking segment, the amortization of loan premiums recorded by the Retail Banking and Financial Services segment includes this assumed profit factor and must therefore be eliminated as a reconciling adjustment.

(2)Represents the difference between the long-term, normalized net charge-off ratio used to assess expected loan and lease losses for the operating segments and the “losses inherent in the loan portfolio” methodology used by the Company.

(3)Represents the difference between gain from mortgage loans recorded by the Mortgage Banking segment and the gain from mortgage loans recognized in the Company’s Consolidated Statements of Income.  As the Mortgage Banking segment holds no loans in portfolio, all loans originated or purchased by this segment are considered to be salable for management reporting purposes.

(4)Represents the corporate offset for goodwill cost of capital allocated to segments.

(5)Represents the tax effect of reconciling adjustments.

(6)The efficiency ratio is defined as noninterest expense, excluding a cost of capital charge on goodwill, divided by total revenue (net interest income and noninterest income).

(7)The efficiency ratio is defined as noninterest expense divided by total revenue (net interest income and noninterest income).

(8)Includes the inter-segment offset of $1,505 million and $1,121 million as of the quarters ended March 31, 2004 and 2003 for inter-segment loan premiums that the Retail Banking and Financial Services segment recognized from the transfer of portfolio loans from the Mortgage Banking segment.

(9)Includes the impact to the allowance for loan and lease losses of $152 million and $842 million as of the quarters ended March 31, 2004 and 2003 that results from the difference between the long-term, normalized net charge-off ratio used to assess expected loan and lease losses for the operating segments and the “losses inherent in the loan portfolio” methodology used by the Company.

WM - 5

Washington Mutual, Inc.

Selected Financial Information

(dollars in millions, except per share data)

(unaudited)

	Quarter Ended
	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
PROFITABILITY
Net interest income	$	1,732		$	1,743		$	1,909		$	1,986		$	1,993
Net interest margin	2.89		%	2.90		%	3.07		%	3.22		%	3.28		%
Noninterest income	$	1,237		$	1,465		$	1,564		$	1,526		$	1,295
Noninterest expense	1,880			2,101			1,810			1,850			1,647
Basic earnings per common share:
Income from continuing operations	$	0.75		$	0.93		$	1.11		$	1.09		$	1.06
Income from discontinued operations, net	0.46			0.02			0.03			0.03			0.02
Net income	1.21			0.95			1.14			1.12			1.08
Diluted earnings per common share:
Income from continuing operations	$	0.73		$	0.91		$	1.09		$	1.07		$	1.05
Income from discontinued operations, net	0.45			0.02			0.02			0.02			0.02
Net income	1.18			0.93			1.11			1.09			1.07
Dividends declared per common share	$	0.42		$	0.41		$	0.40		$	0.30		$	0.29
Return on average assets(1)	1.54		%	1.21		%	1.41		%	1.43		%	1.42		%
Return on average common equity(1)	20.85			16.83			19.82			19.26			19.44
Efficiency ratio(2)(3)	63.34			65.51			52.13			52.66			50.09
ASSET QUALITY
Nonaccrual loans(4)	$	1,542		$	1,626		$	1,813		$	1,893		$	2,062
Foreclosed assets	307			311			293			307			325
Total nonperforming assets	1,849			1,937			2,106			2,200			2,387
Nonperforming assets/total assets	0.66		%	0.70		%	0.73		%	0.78		%	0.86		%
Restructured loans	$	107		$	111		$	118		$	89		$	99
Total nonperforming assets and restructured loans	1,956			2,048			2,224			2,289			2,486
Allowance for loan and lease losses	1,260			1,250			1,549			1,530			1,530
Allowance as a percentage of total loans held in portfolio	0.67		%	0.71		%	0.96		%	1.02		%	1.04		%
Provision (reversal of reserve) for loan and lease losses	$	56		$	(202	)	$	76		$	81		$	88
Net charge-offs	46			97			74			81			58
CAPITAL ADEQUACY
Stockholders’ equity/total assets	7.26		%	7.17		%	7.13		%	7.41		%	7.44		%
Tangible common equity(5)/total tangible assets(5)	5.21			5.26			5.26			5.26			5.26
Estimated total risk-based capital/risk-weighted assets(6)	10.82			10.94			11.54			11.68			11.68
SUPPLEMENTAL DATA
Average balance sheet:
Total loans held for sale	$	23,859		$	29,362		$	51,272		$	51,519		$	47,301
Total loans held in portfolio	180,868			167,033			152,696			147,708			144,690
Total interest-earning assets	239,979			241,718			249,892			246,851			242,791
Total assets	271,406			277,440			290,215			284,037			280,740
Total interest-bearing deposits	123,336			125,318			124,488			120,144			119,056
Total noninterest-bearing deposits	30,618			33,368			49,457			43,536			38,851
Total stockholders’ equity	20,088			20,027			20,657			21,112			20,523
Period-end balance sheet:
Loans held for sale	33,125			20,343			35,493			44,870			49,219
Loans held in portfolio, net of allowance for loan and lease losses	186,202			174,394			159,007			148,520			145,442
Interest-earning assets(2)	249,617			236,175			236,547			245,628			244,012
Total assets	280,768			275,178			286,631			283,120			277,041
Interest-bearing deposits	125,267			123,213			124,944			119,952			119,394
Noninterest-bearing deposits	35,714			29,968			39,197			46,505			40,478
Total stockholders’ equity	20,383			19,742			20,441			20,978			20,608

(1)Includes income from continuing and discontinued operations.

(2)Based on continuing operations.

(3)The efficiency ratio is defined as noninterest expense, divided by total revenue (net interest income and noninterest income).

(4)Excludes nonaccrual loans held for sale.

(5)Excludes unrealized net gain/loss on available-for-sale securities and derivatives, goodwill and intangible assets but includes MSR.

(6)Estimate of what the total risk-based capital ratio would be if Washington Mutual, Inc. were a bank holding company that is subject to Federal Reserve Board capital requirements.

WM - 6

Washington Mutual, Inc.

Selected Financial Information

(dollars in millions)

(unaudited)

	Quarter Ended
	Mar. 31, 2004						Dec. 31, 2003						Mar. 31, 2003
	Balance		Rate		Interest Income/ Expense		Balance		Rate		Interest Income/ Expense		Balance		Rate		Interest Income/ Expense
Average Balances and Weighted Average Interest Rates
Assets
Interest-earning assets:
Federal funds sold and securities purchased under resale agreements	$	1,026	1.34	%	$	3	$	414	2.26	%	$	2	$	5,132	1.25	%	$	16
Available-for-sale securities(1):
Mortgage-backed securities	9,999		4.35		109		12,584		4.14		130		26,209		5.30		347
Investment securities	19,073		3.29		156		27,386		3.24		223		14,927		4.53		169
Loans held for sale(2)	23,859		5.50		328		29,362		5.98		439		47,301		5.65		668
Loans held in portfolio(2):
Loans secured by real estate:
Home	102,691		4.24		1,089		94,713		4.41		1,045		83,103		5.21		1,083
Purchased specialty mortgage finance	14,016		5.21		182		11,799		5.05		149		10,075		5.95		150
Total home loans	116,707		4.36		1,271		106,512		4.48		1,194		93,178		5.29		1,233
Home equity loans and lines of credit	29,262		4.72		344		25,850		4.71		306		17,247		5.46		234
Home construction:
Builder(3)	1,117		4.42		12		1,073		4.67		13		1,056		5.03		13
Custom(4)	1,200		6.17		19		1,087		6.53		18		920		7.75		18
Multi-family	20,376		5.06		258		20,177		5.07		256		18,476		5.66		262
Other real estate	6,589		5.77		95		6,941		6.39		111		7,747		6.34		122
Total loans secured by real estate	175,251		4.57		1,999		161,640		4.69		1,898		138,624		5.44		1,882
Consumer	997		10.15		25		1,066		9.02		24		1,335		8.96		30
Commercial business	4,620		4.01		47		4,327		4.22		47		4,731		4.48		52
Total loans held in portfolio	180,868		4.58		2,071		167,033		4.71		1,969		144,690		5.44		1,964
Other	5,154		4.17		54		4,939		2.87		36		4,532		5.70		64
Total interest-earning assets	239,979		4.54		2,721		241,718		4.62		2,799		242,791		5.32		3,228
Noninterest-earning assets:
Mortgage servicing rights	5,872						6,408						5,456
Goodwill	6,196						6,196						6,208
Other(5)	19,359						23,118						26,285
Total assets	$	271,406					$	277,440					$	280,740
Liabilities
Interest-bearing liabilities:
Deposits:
Interest-bearing checking	$	67,431	1.28		214		$	67,896	1.44		247		$	58,222	1.92		276
Savings accounts and money market deposit accounts	26,915		0.75		50		27,667		0.81		56		27,968		1.07		74
Time deposit accounts	28,990		2.48		179		29,755		2.50		188		32,866		2.92		237
Total interest-bearing deposits	123,336		1.45		443		125,318		1.55		491		119,056		2.00		587
Federal funds purchased and commercial paper	3,493		1.08		10		3,872		1.08		11		1,698		1.31		6
Securities sold under agreements to repurchase	21,954		1.93		107		27,394		2.17		152		20,371		2.75		140
Advances from Federal Home Loan Banks	52,921		2.28		305		44,837		2.47		283		55,844		2.71		378
Other	14,032		3.56		124		13,675		3.51		119		14,096		3.54		124
Total interest-bearing liabilities	215,736		1.83		989		215,096		1.94		1,056		211,065		2.36		1,235
Noninterest-bearing sources:
Noninterest-bearing deposits	30,618						33,368						38,851
Other liabilities(6)	4,964						8,949						10,301
Stockholders’ equity	20,088						20,027						20,523
Total liabilities and stockholders’ equity	$	271,406					$	277,440					$	280,740
Net interest spread and net interest income			2.71		$	1,732			2.68		$	1,743			2.96		$	1,993
Impact of noninterest-bearing sources			0.18						0.22						0.32
Net interest margin			2.89						2.90						3.28

(1)     The average balance and yield are based on average amortized cost balances.

(2)     Nonaccrual loans were included in the average loan amounts outstanding.

(3)     Represents loans to builders for the purpose of financing the acquisition, development and construction of single-family residences for sale.

(4)     Represents construction loans made directly to the intended occupant of a single-family residence.

(5)     Includes assets of continuing and discontinued operations for the quarters ended December 31, 2003 and March 31, 2003.

(6)     Includes liabilities of continuing and discontinued operations for the quarters ended December 31, 2003 and March 31, 2003.

WM-7

	Mar. 31, 2004		Dec. 31, 2003		Sept. 30, 2003		June 30, 2003		Mar. 31, 2003
Deposits
Retail Deposits:
Checking:
Noninterest-bearing	$	15,107	$	13,724	$	14,033	$	13,244	$	12,771
Interest-bearing	66,618		67,990		66,009		61,131		59,820
Total checking	81,725		81,714		80,042		74,375		72,591
Savings and money market deposits	22,452		22,131		22,657		23,171		23,539
Time deposits (1)	24,128		24,605		25,356		26,591		27,851
Total retail deposits	128,305		128,450		128,055		124,137		123,981
Commercial business	7,038		7,159		6,451		6,083		5,702
Wholesale	6,219		2,579		4,711		3,287		3,147
Custodial and escrow(2)	19,419		14,993		24,924		32,950		27,042
Total deposits	$	160,981	$	153,181	$	164,141	$	166,457	$	159,872

(1)Weighted average remaining maturity of time deposits was 16 months at March 31, 2004, 14 months at December 31, 2003, 15 months at September 30, 2003, 16 months at June 30, 2003 and 15 months at March 31, 2003.

(2)Substantially all custodial and escrow deposits are noninterest-bearing checking.

	Mar. 31, 2004	Dec. 31, 2003	Sept. 30, 2003	June 30, 2003	Mar. 31, 2003
Retail Checking Accounts(1)
Accounts, beginning of period	8,066,332	7,882,946	7,637,914	7,461,320	7,258,555
Net accounts opened during the quarter	206,903	183,386	245,032	176,594	202,765
Accounts, end of period	8,273,235	8,066,332	7,882,946	7,637,914	7,461,320

(1)Retail checking accounts exclude commercial business accounts.  The information provided refers to the number of accounts, not dollar amounts.

	Mar. 31, 2004		Dec. 31, 2003	Sept. 30, 2003	June 30, 2003	Mar. 31, 2003
Retail Banking Stores
Stores, beginning of period	1,776		1,677	1,602	1,556	1,526
Net stores opened during the quarter	(21	)(1)	99	75	46	30
Stores, end of period	1,755		1,776	1,677	1,602	1,556

(1)  The Company consolidated 79 grocery store locations into larger, existing, retail banking stores.

	Mar. 31, 2004		Dec. 31, 2003		Sept. 30, 2003		June 30, 2003		Mar. 31, 2003
Assets Under Management	$	19,438	$	17,868	$	16,017	$	15,315	$	13,447

WM-8

	Quarter Ended
	Mar. 31, 2004		Dec. 31, 2003		Sept. 30, 2003		June 30, 2003		Mar. 31, 2003
Loan Volume
Home loans:
Adjustable rate	$	21,822	$	23,397	$	28,225	$	24,847	$	23,431
Fixed rate	21,564		28,105		83,360		80,107		72,032
Specialty mortgage finance(1)	7,113		6,031		5,460		4,658		4,529
Total home loan volume	50,499		57,533		117,045		109,612		99,992
Home equity loans and lines of credit	8,416		7,922		9,369		7,152		5,196
Home construction loans:
Builder(2)	273		636		787		606		477
Custom(3)	336		377		363		273		163
Multi-family	1,525		1,647		2,598		2,022		1,797
Other real estate	370		655		439		595		281
Total loans secured by real estate	61,419		68,770		130,601		120,260		107,906
Consumer	58		72		146		61		59
Commercial business	688		1,061		1,191		1,304		814
Total loan volume	$	62,165	$	69,903	$	131,938	$	121,625	$	108,779
Loan Volume by Channel
Retail	$	28,126	$	31,630	$	55,104	$	46,620	$	36,193
Wholesale	15,419		16,334		27,410		27,067		24,860
Purchased/correspondent	18,620		21,939		49,424		47,938		47,726
Total loan volume by channel	$	62,165	$	69,903	$	131,938	$	121,625	$	108,779
Refinancing Activity(4)
Home loan refinancing	$	33,233	$	36,817	$	90,762	$	87,772	$	82,632
Home equity loans and lines of credit and consumer	1,107		848		2,030		1,203		693
Home construction loans	12		6		16		13		12
Multi-family and other real estate	575		690		1,164		893		707
Total refinancing	$	34,927	$	38,361	$	93,972	$	89,881	$	84,044
Home Loan Volume by Index
Short-term adjustable-rate loans(5):
Treasury indices	$	13,440	$	13,021	$	7,076	$	5,510	$	4,539
COFI	110		151		124		198		249
Other	218		628		336		223		218
Total short-term adjustable-rate loans	13,768		13,800		7,536		5,931		5,006
Medium-term adjustable-rate loans(6)	12,814		13,667		24,138		22,070		21,530
Fixed-rate loans	23,917		30,066		85,371		81,611		73,456
Total home loan volume	$	50,499	$	57,533	$	117,045	$	109,612	$	99,992

Note:  Pursuant to regulatory guidance issued in December 2003, buyouts of delinquent mortgages contained within Government National Mortgage Association (GNMA) loan servicing pools must be classified as loans on the balance sheet.  Accordingly, total home loan volume includes GNMA pool buy-out volume of $1.05 billion, $1.30 billion, $1.67 billion, $1.46 billion and $2.52 billion for the quarters ended March 31, 2004, December 31, 2003, September 30, 2003, June 30, 2003 and March 31, 2003.

(1)Represents purchased Specialty Mortgage Finance loan portfolios and mortgages originated by Long Beach Mortgage.

(2)Represents loans to builders for the purpose of financing the acquisition, development and construction of single-family residences for sale.

(3)Represents construction loans made directly to the intended occupant of a single-family residence.

(4)Includes loan refinancing entered into by both new and pre-existing loan customers.

(5)Short term is defined as adjustable-rate loans that reprice within one year or less.

(6)Medium term is defined as adjustable-rate loans that reprice after one year.

WM-9

	Change from Dec. 31, 2003 to Mar. 31, 2004				Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
Loans by Property Type
Loans held in portfolio:
Loans secured by real estate:
Home	$		4,903		$	104,946		$	100,043		$	90,243		$	83,839		$	83,745
Purchased specialty mortgage finance	2,464				15,437			12,973			11,366			10,836			10,604
Total home loans	7,367				120,383			113,016			101,609			94,675			94,349
Home equity loans and lines of credit	3,617				31,264			27,647			24,060			20,505			18,089
Home construction:
Builder(1)	53				1,105			1,052			1,061			1,121			1,047
Custom(2)	97				1,265			1,168			1,032			963			926
Multi-family	255				20,579			20,324			20,191			19,482			18,618
Other real estate	(141			)	6,508			6,649			6,932			7,122			7,350
Total loans secured by real estate	11,248				181,104			169,856			154,885			143,868			140,379
Consumer	(74			)	954			1,028			1,121			1,207			1,280
Commercial business	644				5,404			4,760			4,550			4,975			5,313
Total loans held in portfolio	11,818				187,462			175,644			160,556			150,050			146,972
Less: allowance for loan and lease losses	(10			)	(1,260		)	(1,250		)	(1,549		)	(1,530		)	(1,530		)
Total net loans held in portfolio	11,808				186,202			174,394			159,007			148,520			145,442
Loans held for sale(3)	12,782				33,125			20,343			35,493			44,870			49,219
Total net loans	$	24,590			$	219,327		$	194,737		$	194,500		$	193,390		$	194,661

(1)Represents loans to builders for the purpose of financing the acquisition, development and construction of single-family residences for sale.

(2)Represents construction loans made directly to the intended occupant of a single-family residence.

(3)Fair value of loans held for sale was $33.23 billion, $20.34 billion, $35.53 billion, $44.87 billion and $49.23 billion as of March 31, 2004, December 31, 2003, September 30, 2003, June 30, 2003 and March 31, 2003.

WM-10

	Change from Dec. 31, 2003 to Mar. 31, 2004			Mar. 31, 2004		Weighted Average Coupon Rate		Dec. 31, 2003		Weighted Average Coupon Rate		Mar. 31, 2003		Weighted Average Coupon Rate
Loans Secured by Real Estate and MBS
Selected loans held in portfolio secured by real estate(1):
Short-term adjustable-rate loans(2):
COFI	$	(888	)	$	9,878	4.86	%	$	10,766	4.93	%	$	14,318	5.32	%
Treasury indices	7,487			58,981		3.76		51,494		3.66		33,237		4.57
Other	3,892			30,759		4.78		26,867		4.81		20,794		5.57
Total short-term adjustable-rate loans	10,491			99,618		4.19		89,127		4.16		68,349		5.03
Medium-term adjustable-rate loans(3)	(367		)	53,209		5.51		53,576		5.56		43,991		6.26
Fixed-rate loans	1,115			19,399		6.80		18,284		6.91		18,715		7.72
Total loans held in portfolio secured by real estate(4)	11,239			172,226		4.89		160,987		4.94		131,055		5.83
Loans held for sale(5)	12,730			32,941		5.51		20,211		6.51		49,082		6.04
Total loans secured by real estate	23,969			205,167		4.99		181,198		5.12		180,137		5.89
MBS(6):
Short-term adjustable-rate MBS(2):
COFI	(306		)	4,964		3.82		5,270		3.87		10,529		4.20
Treasury indices	824			4,225		2.50		3,401		2.94		8,398		3.61
Other	—			9		3.08		9		3.15		3,440		5.61
Total short-term adjustable-rate MBS	518			9,198		3.21		8,680		3.50		22,367		4.20
Fixed-rate MBS	(224		)	1,272		6.38		1,496		6.35		3,535		6.42
Total MBS(7)	294			10,470		3.60		10,176		3.92		25,902		4.50
Total loans secured by real estate and MBS	$	24,263		$	215,637	4.92		$	191,374	5.05		$	206,039	5.72

(1)Includes total home loans, home equity loans and lines of credit and multi-family loans.

(2)Short term is defined as adjustable-rate loans and MBS that reprice within one year or less.

(3)Medium term is defined as adjustable-rate loans that reprice after one year.

(4)At March 31,  2004, December 31, 2003 and March 31, 2003, the adjustable-rate loans with lifetime caps were $149.33 billion, $138.58 billion and $109.24 billion with a lifetime weighted average cap rate of 12.20%, 12.21% and 12.61%.

(5)Excludes student loans.

(6)Excludes principal-only strips and interest-only strips.

(7)At March 31,  2004, December 31, 2003 and March 31, 2003, the adjustable-rate MBS with lifetime caps were $7.48 billion, $8.12 billion and $22.15 billion with a lifetime weighted average cap rate of 11.33%, 11.32% and 11.36%.

	Dec. 31, 2003 to Mar. 31, 2004
Rollforward of Loans Held for Sale
Balance, beginning of period	$	20,343
Loans originated and purchased	33,318
Loans sold and other	(20,536		)
Balance, end of period	$	33,125
Rollforward of Loans Held in Portfolio
Balance, beginning of period	$	175,644
Loans originated and purchased	28,847
Loan payments and other	(17,029		)
Balance, end of period	$	187,462

WM-11

	Quarter Ended
	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
Home Loan Mortgage Banking Income (Expense)
Loan servicing fees	$	502		$	524		$	542		$	593		$	613
Amortization of mortgage servicing rights	(750		)	(604		)	(665		)	(1,032		)	(969		)
Mortgage servicing rights (impairment) recovery	(606		)	615			368			(309		)	37
Other, net	(66		)	(75		)	(220		)	(161		)	(132		)
Net home loan servicing income (expense)	(920		)	460			25			(909		)	(451		)
Revaluation gain (loss) from derivatives:
Mortgage servicing rights risk management	1,108			(314		)	(317		)	745			412
Loans held for sale risk management(1)	(66		)	8			145			(147		)	(195		)
Total revaluation gain (loss) from derivatives	1,042			(306		)	(172		)	598			217
Net settlement income from certain interest-rate swaps	167			190			130			84			140
Gain (loss) from mortgage loans(1)	171			63			(204		)	747			643
Loan related income	71			124			108			91			75
Gain from sale of originated mortgage-backed securities	—			61			258			—			1
Total home loan mortgage banking income	531			592			145			611			625
Impact of other mortgage servicing rights risk management instruments(2):
Gain (loss) from certain available-for-sale securities	5			(11		)	176			140			—
Total home loan mortgage banking income, net of other mortgage servicing rights risk management instruments	$	536		$	581		$	321		$	751		$	625

(1)Gain (loss) from mortgage loans net of revaluation gain (loss) from derivatives used for loans held for sale risk management was a net gain of $105 million for the quarter ended March 31, 2004, compared with a net gain of $71 million for the quarter ended December 31, 2003, a net loss of $59 million for the quarter ended September 30, 2003, a net gain of $600 million for the quarter ended June 30, 2003, and a net gain of $448 million for the quarter ended March 31, 2003.

(2)Includes only instruments designated for mortgage servicing rights risk management and does not include the effects of instruments held for asset/liability risk management.

WM-12

	Quarter Ended
	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
Rollforward of Mortgage Servicing Rights (“MSR”)(1)
Balance, beginning of period	$	6,354		$	5,870		$	4,598		$	5,210		$	5,341
Home loans:
Additions	241			701			1,587			976			940
Amortization	(750		)	(604		)	(665		)	(1,032		)	(969		)
(Impairment) recovery	(606		)	615			368			(309		)	37
Sales	—			(231		)	(18		)	(247		)	(141		)
Net change in commercial real estate MSR	—			3			—			—			2
Balance, end of period(2)	$	5,239		$	6,354		$	5,870		$	4,598		$	5,210
Rollforward of Valuation Allowance for MSR Impairment
Balance, beginning of period	$	2,435		$	3,075		$	3,444		$	3,864		$	4,521
Impairment (recovery)	606			(615		)	(368		)	309			(37		)
Other than temporary impairment	—			—			—			(579		)	(536		)
Sales	—			(25		)	(1		)	(150		)	(84		)
Other	(6		)	—			—			—			—
Balance, end of period	$	3,035		$	2,435		$	3,075		$	3,444		$	3,864
Rollforward of Loans Serviced for Others
Balance, beginning of period	$	582,669		$	577,822		$	583,823		$	591,917		$	604,504
Home loans:
Additions	22,009			51,480			105,883			105,992			79,516
Sales	—			(195		)	—			(2,960		)	—
Loan payments and other	(46,058		)	(47,062		)	(111,834		)	(110,867		)	(92,556		)
Net change in commercial real estate loans serviced for others	1,187			624			(50		)	(259		)	453
Balance, end of period	$	559,807		$	582,669		$	577,822		$	583,823		$	591,917

	Mar. 31, 2004		Dec. 31, 2003		Sept. 30, 2003		June 30, 2003		Mar. 31, 2003
Total Servicing Portfolio
Loans serviced for others	$	559,807	$	582,669	$	577,822	$	583,823	$	591,917
Servicing on retained MBS without MSR	3,208		3,455		3,810		4,293		4,843
Servicing on owned loans	204,449		182,604		182,570		180,377		180,160
Subservicing portfolio	1,528		1,852		249		2,453		191
Total servicing portfolio	$	768,992	$	770,580	$	764,451	$	770,946	$	777,111

	Mar. 31, 2004
	Unpaid Principal Balance		Weighted Average Servicing Fee
			(in basis points, annualized)
Loans Serviced for Others by Loan Type
Government	$	62,334	50
Agency	370,582		29
Private	110,396		35
Specialty home loans	16,495		50
Total loans serviced for others(3)	$	559,807	34

(1)	Net of valuation allowance.
(2)	At March 31, 2004, aggregate mortgage servicing rights fair value was $5.25 billion.
(3)	Weighted average coupon rate (annualized) was 6.03% at March 31, 2004.

WM-13

	Quarter Ended
	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
Allowance for Loan and Lease Losses
Balance, beginning of quarter	$	1,250		$	1,549		$	1,530		$	1,530		$	1,503
Allowance transferred to loans held for sale	—			—			—			—			(3		)
Allowance for certain loan commitments	—			—			17			—			—
Provision (reversal of reserve) for loan and lease losses	56			(202		)	76			81			88
	1,306			1,347			1,623			1,611			1,588
Loans charged off:
Loans secured by real estate:
Home	(16		)	(18		)	(22		)	(9		)	(15		)
Purchased specialty mortgage finance	(9		)	(11		)	(9		)	(9		)	(10		)
Total home loan charge-offs	(25		)	(29		)	(31		)	(18		)	(25		)
Home equity loans and lines of credit	(7		)	(2		)	(4		)	(4		)	(4		)
Home construction (1)	(1		)	(1		)	(1		)	—			—
Multi-family	—			(1		)	(4		)	—			—
Other real estate	(8		)	(52		)	(16		)	(21		)	(10		)
Total loans secured by real estate	(41		)	(85		)	(56		)	(43		)	(39		)
Consumer	(14		)	(14		)	(20		)	(18		)	(17		)
Commercial business	(6		)	(15		)	(19		)	(31		)	(14		)
Total loans charged off	(61		)	(114		)	(95		)	(92		)	(70		)
Recoveries of loans previously charged off:
Loans secured by real estate:
Home	—			1			7			2			—
Purchased specialty mortgage finance	1			1			1			1			1
Total home loan recoveries	1			2			8			3			1
Home equity loans and lines of credit	1			—			—			—			—
Multi-family	2			—			—			—			—
Other real estate	2			5			6			2			4
Total loans secured by real estate	6			7			14			5			5
Consumer	5			5			5			3			3
Commercial business	4			5			2			3			4
Total recoveries of loans previously charged off	15			17			21			11			12
Net charge-offs	(46		)	(97		)	(74		)	(81		)	(58		)
Balance, end of quarter	$	1,260		$	1,250		$	1,549		$	1,530		$	1,530
Net charge-offs (annualized) as a percentage of average loans held in portfolio	0.10		%	0.23		%	0.19		%	0.22		%	0.16		%
Allowance as a percentage of total loans held in portfolio	0.67			0.71			0.96			1.02			1.04

(1)Represents loans to builders for the purpose of financing the acquisition, development and construction of single-family residences for sale and construction loans made directly to the intended occupant of a single-family residence.

WM-14

	Mar. 31, 2004			Dec. 31, 2003			Sept. 30, 2003			June 30, 2003			Mar. 31, 2003
Nonperforming Assets and Restructured Loans
Nonaccrual loans(1):
Loans secured by real estate:
Home	$	622		$	736		$	760		$	804		$	954
Purchased specialty mortgage finance	615			597			553			483			479
Total home nonaccrual loans	1,237			1,333			1,313			1,287			1,433
Home equity loans and lines of credit	45			47			46			49			44
Home construction:
Builder(2)	23			25			31			31			38
Custom(3)	8			10			9			9			9
Multi-family	23			19			39			54			49
Other real estate	153			153			309			369			402
Total nonaccrual loans secured by real estate	1,489			1,587			1,747			1,799			1,975
Consumer	7			8			10			15			14
Commercial business	46			31			56			79			73
Total nonaccrual loans held in portfolio	1,542			1,626			1,813			1,893			2,062
Foreclosed assets	307			311			293			307			325
Total nonperforming assets	$	1,849		$	1,937		$	2,106		$	2,200		$	2,387
As a percentage of total assets	0.66		%	0.70		%	0.73		%	0.78		%	0.86		%
Restructured loans	$	107		$	111		$	118		$	89		$	99
Total nonperforming assets and restructured loans	$	1,956		$	2,048		$	2,224		$	2,289		$	2,486

(1)Excludes nonaccrual loans held for sale of $135 million at March 31, 2004.  Prior periods also reflect the exclusion of nonaccrual loans held for sale of $66 million, $67 million, $73 million and $72 million at December 31, September 30, June 30 and March 31, 2003.  Loans held for sale are accounted for at lower of aggregate cost or market value, with valuation changes included as adjustments to gain from mortgage loans.

(2)Represents loans to builders for the purpose of financing the acquisition, development and construction of  single-family residences for sale.

(3)Represents construction loans made directly to the intended occupant of a single-family residence.