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Mortgage Servicing Rights ("MSRs") and Related Liabilities - Narrative (Details) - USD ($)
3 Months Ended
Mar. 31, 2020
Dec. 31, 2019
Mar. 31, 2019
Forward MSRs Sold      
Servicing Asset at Amortized Cost [Line Items]      
UPB $ 40,000,000   $ 19,409,000,000
Forward MSRs Sold, Subservicing Retained      
Servicing Asset at Amortized Cost [Line Items]      
UPB 0   $ 19,276,000,000
Reverse mortgage servicing rights      
Servicing Asset at Amortized Cost [Line Items]      
UPB 21,590,000,000 $ 22,725,000,000  
Mortgage servicing rights      
Servicing Asset at Amortized Cost [Line Items]      
UPB 290,634,000,000 $ 296,782,000,000  
Impairment $ 0