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Mortgage Servicing Rights and Related Liabilities - UPB and Related Liabilities (Details) - USD ($)
$ in Millions
Dec. 31, 2019
Dec. 31, 2018
Servicing Assets at Fair Value [Line Items]    
Mortgage servicing rights at fair value $ 3,496 $ 3,665
Mortgage Servicing Rights    
Servicing Assets at Fair Value [Line Items]    
Principal amount outstanding on mortgage servicing rights 296,782 295,481
Mortgage servicing rights at fair value 3,496 3,665
Mortgage Servicing Rights | Credit sensitive    
Servicing Assets at Fair Value [Line Items]    
Principal amount outstanding on mortgage servicing rights 147,895 135,752
Mortgage servicing rights at fair value 1,613 1,495
Mortgage Servicing Rights | Interest sensitive    
Servicing Assets at Fair Value [Line Items]    
Principal amount outstanding on mortgage servicing rights 148,887 159,729
Mortgage servicing rights at fair value $ 1,883 $ 2,170