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Loans - 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans (Details) - USD ($)
$ in Millions
Sep. 30, 2019
Dec. 31, 2018
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing $ 2,023 $ 2,233
Nonperforming Loans $ 929 $ 813
Percentage, 90 Days Past Due and Accruing 0.80% 0.90%
Percentage, Nonperforming Loans 0.40% 0.30%
Credit Card    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing $ 1,992 $ 2,233
Nonperforming Loans 23 22
Credit Card | Domestic credit card    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing 1,873 2,111
Credit Card | International card business    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing 119 122
Nonperforming Loans 23 22
Consumer Banking    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing 0 0
Nonperforming Loans $ 457 $ 479
Percentage, Nonperforming Loans 0.74% 0.81%
Consumer Banking | Auto    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing $ 0 $ 0
Nonperforming Loans $ 432 $ 449
Percentage, Nonperforming Loans 0.73% 0.80%
Consumer Banking | Retail banking    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing $ 0 $ 0
Nonperforming Loans $ 25 $ 30
Percentage, Nonperforming Loans 0.91% 1.04%
Commercial Banking    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing $ 31 $ 0
Nonperforming Loans 449 312
Commercial Banking | Total commercial lending    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing 31 0
Nonperforming Loans 449 306
Commercial Banking | Commercial and multifamily real estate    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing 31 0
Nonperforming Loans 36 83
Commercial Banking | Commercial and industrial    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing 0 0
Nonperforming Loans 413 223
Commercial Banking | Small-ticket commercial real estate    
Financing Receivable, Past Due [Line Items]    
90 Days Past Due and Accruing 0 0
Nonperforming Loans $ 0 $ 6