Hotel Operating Revenue, Departmental Expenses and Other Property Related Operating Costs

Hotel operating revenue from continuing operations was comprised of the following (in thousands):



	Year Ended December 31,
	2013		2012		2011
Room revenue	$	692,016	$	667,708	$	623,308
Food and beverage revenue	151,233		142,962		133,231
Other operating departments	46,757		48,271		49,002
Total hotel operating revenue	$	890,006	$	858,941	$	805,541

Nearly 100% of our revenue in all periods presented was comprised of hotel operating revenues, which includes room revenue, food and beverage revenue, and revenue from other operating departments (such as telephone, parking and business centers). These revenues are recorded net of any sales or occupancy taxes collected from our guests. All rebates or discounts are recorded, when allowed, as a reduction in revenue, and there are no material contingent obligations with respect to rebates or discounts offered by us. All revenues are recorded on an accrual basis, as earned. Appropriate allowances are made for doubtful accounts and are recorded as a bad debt expense. The remainder of our revenue was from condominium management fee income and other sources.

Hotel departmental expenses from continuing operations were comprised of the following (in thousands):



	Year Ended December 31,
	2013		2012		2011
Room	$	184,840	$	179,602	$	168,546
Food and beverage	120,287		114,815		106,131
Other operating departments	21,954		21,682		22,583
Total hotel departmental expenses	$	327,081	$	316,099	$	297,260

Other property operating costs from continuing operations were comprised of the following (in thousands):



	Year Ended December 31,
	2013		2012		2011
Hotel general and administrative expense	$	80,715	$	78,280	$	73,903
Marketing	74,770		72,342		66,684
Repair and maintenance	45,057		44,319		41,573
Utilities	37,573		36,988		38,819
Total other property operating costs	$	238,115	$	231,929	$	220,979


15.	Hotel Operating Revenue, Departmental Expenses and Other Property Related Operating Costs — (continued)

In March 2013, we rebranded and transitioned management at eight core Holiday Inn hotels located in strategic markets to Wyndham brands. Wyndham's parent guaranteed a minimum level of net operating income for each year of the initial 10-year term, subject to an aggregate $100 million limit over the term and an annual $21.5 million limit. Amounts recorded under the guaranty will be accounted for, to the extent available, as a reduction in contractual management and other fees paid and payable to Wyndham. Any amounts in excess of those fees will be recorded as revenue when earned. For March through December 2013 (the first ten months during which Wyndham managed the hotels for FelCor), we have recorded an $8 million guaranty as a reduction of Wyndham's contractual management and other fees.