EX-99.1 2 a04-6762_1ex99d1.htm EX-99.1

Exhibit 99.1

 

 


AIMCO
Apartment Investment and Management Company

NAREIT - JUNE 2004

 

 


 

 

 

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[LOGO]

 

Topics

 

 

1.

Operations

 

 

2.

Redevelopment and Construction Services

 

 

3.

Aimco Capital

 

 

4.

Opportunity

 

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Operations
Turnaround Underway

 

ISSUE

 

ACTION TAKEN

 

STATUS

 

 

 

 

 

PERFORMANCE BELOW PEER AVERAGE

 

      Restructured organization: Jeff Adler Head of Property Operations; Jim Purvis Head of HR; expanded financial and analytical infrastructure in Denver; repopulated RVP ranks

      Extended and leveraged property-level information systems around key forward-looking operating metrics such as revenue, controllable operating costs, CR spending, leasing, pricing, retention, customer quality, customer satisfaction, employee turnover and product quality

      Tied variable compensation to operating results by developing “Scorecard” with 11 operating and quality metrics

      Implemented key initiatives (detailed below) to standardize and develop an operating scale platform

 

      Transformation expected to take remainder of year

      Resident quality and marketing initiative is foundation for improved profitability and was implemented in the fourth quarter

      First quarter employee turnover lowest in 9 quarters, which is correlated to customer satisfaction

      Renewals strong, up 640 bps over May 2003

      Accepted applications in May, up 57% compared with May 2003

      Occupancy increasing with May at 88%, up 60 bps from April

 

 

 

 

 

PRICING - relative effective rate compared unfavorably with peers

 

      Developed by-unit/ by-floor plan pricing with availability tracked real time in order to maximize pricing based on supply-demand

      Standardized policies and processes throughout all communities with ROC-level ability to make adjustments

      Hold weekly reviews to reset pricing as needed

 

      In May, rates on renewals up 4.3%  and rates on new leases up 5.6%

 

 

 

 

 

RESIDENT QUALITY - significant variations across portfolio correlated with property performance

 

      Set forth property specific goals for A/R, skip/evict rates, bad debt %, expected acceptance risk

      Standardized policies and monitoring practices to minimize variances across properties

      Redirected media target marketing

 

      Attracting the right residents with 2/3 of applicants meeting new standards

      Reduced expected default risk by 1/3 over past 6 months

      Reduced bad debt 40% December to March

 

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ISSUE

 

ACTION TAKEN

 

STATUS

 

 

 

 

 

CUSTOMER ACQUISITION PROCESS – needed definition and training

 

      Structured sales goals and coaching of all sales people

      Scrutinized information and presentation used in various media

      Re-targeted media placement

      Standardized phone and email responses

      Implemented tracing of responses

 

      Measurements in place for all steps

 

 

 

 

 

CUSTOMER SERVICE - management not customer centric

 

      Automated customer satisfaction survey system including ticketing specific requests

      Increased training at community level

      Elevated role of service manager

      Added specialized training for leasing

      24-hour service order completion

 

      Implemented overall “willingness to refer” survey with 3,000 general responses per month and 5,000 maintenance responses per month

      Effected closed loop system for follow-up at community level

 

 

 

 

 

OPERATING COST MANAGEMENT - limited visibility reduced cost management effectiveness

 

      Hired RFO at each ROC

      Implemented ground-up budgeting

      Applied IT systems regionally for forward indicators

 

      RFOs adding discipline and tighter controls

 

 

 

 

 

ROC MANAGEMENT - sophistication of ROC leadership not appropriately matched with portfolio size ($0.4-$1.5+B)

 

      Narrowed scope of RVP to sales and service

      Dedicated construction services group

      Added RFOs

      Recruited or elevated majority of RVP level leaders

      Implemented monthly business review process

 

      In place

 

 

 

 

 

PHYSICAL APPEARANCE & ASSET QUALITY - capex needs not consistently recognized and managed to maximize asset value

 

      Instituted quarterly community inspections

      Increased role of service manager

      Expanded construction services team

 

      Construction services has 950 active projects under CR, CI and redevelopment

 

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Redevelopment and Construction
Services — Expanded Role

 

Expanded Construction Services group to oversee redevelopment and capital projects

 

                  Objectives: improve investment decisions and timeliness for capital and redevelopment expenditures to better maintain and improve asset quality

                  Reduced burden on RVP

                  Increased group to 90 people

                  Expanded capacity and expertise to take-on more projects

                  Also oversee tax credit redevelopments

 

4



 

Redevelopment —
2004 Projects

 

Target 40 well-located properties per year for $2-10 million redevelopments

                  Objective to improve asset quality and resident profile

                  Threshold returns in excess of 10%

                  Have initiated construction on 5 projects with another 12 approved

                  Flamingo South Beach is complete

                  Effective rents up 20% over construction-period rates

                  Occupancy at 65% in May and stabilization expected mid-2005

                  Stabilized rents expected to average $1,700

                  Other Major Project

                  Belmont Place: Marietta, GA; $31 mm project; 326 units down

 

5



 

Redevelopment —
Upside Opportunity

 

Nine redevelopment projects completed yet not stabilized provide upside in NOI of estimated $20-plus million, annualized by end 2005

 

                  Major projects:

                  Flamingo South Beach

                  Glenbridge Manors

                  Reflections

                  The Ashford

                  Calhoun

 

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Aimco Capital

 

Property Operations - Stable

                  Affordable occupancy 95%; rents $640 and expect to remain consistent. 1Q NOI $20.8 mm and FCF $18.5 mm

                  Property management revenue net of expenses $4.2 mm and expect to remain consistent

 

Fee and Asset Management - Strong

                  Growing pipeline

                  Activity fee and asset management revenue range $17-20 mm for year; 1Q actual $8.4 mm

 

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Opportunity
Improved Operations

 

Occupancy: 1% increase

SSS units: gross 162,315; ownership adjusted 130,000

1% increase adds occupied units: gross 1,620; ownership adjusted 1,300

At $726 per month rent, adds: gross $14.1 mm/year; ownership adjusted $11.3 mm/year

 

Rent: 1% increase

SSS units occupied at 89%: gross 144,500; ownership adjusted 116,000

1% increase is $7.26 more per unit

Adds: Gross $12.6 mm/year; ownership adjusted $10.1 mm/year

 

Redevelopment: Incremental contribution to stabilization

NOI $20-plus mm/year

 

Acquisition: Incremental contribution from the Palazzo

NOI $6 mm/year

 

Interest Expense: 1% increase in variable rate

LIBOR-based debt of $470.5 increases $4.7 mm

Floating rate secured debt of $287.3 increases $2.9 mm

BMA based debt of $793.8 (at 54% Treasury yield) increases $4.3 mm

1% increase totals $11.9 mm/year

 

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This Presentation Contains
Forward-looking Statements

 

This presentation contains forward-looking statements, including statements regarding future results. These statements are subject to certain risks and uncertainties, including but not limited to Aimco’s ability to maintain and improve occupancy, maintain and increase rental rates, lease-up redevelopment and acquisition properties and generate fee income as projected. Actual results may differ materially from projections and could be affected by a variety of factors, including factors beyond Aimco’s control. These factors are described in Aimco’s filings with the Securities and Exchange Commission, including Aimco’s Annual Report on Form 10-K . These forward-looking statements reflect management’s judgment as of this date, and Aimco assumes no obligation to revise or update them to reflect future events or circumstances.

 

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