8-K

                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549


                                    FORM 8-K


                                 CURRENT REPORT

                       Pursuant to Section 13 or 15(d) of
                       the Securities Exchange Act of 1934

       Date of Report (Date of earliest event reported): October 15, 2004


                          Concord Communications, Inc.
               (Exact name of registrant as specified in charter)


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        Massachusetts                     0-23067                04-2710876
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(State or other jurisdiction     (Commission File Number)       (IRS Employer
      of incorporation)                                      Identification No.)


400 Nickerson Road, Marlboro, Massachusetts                01752
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  (Address of principal executive offices)              (Zip Code)



       Registrant's telephone number, including area code: (508) 460-4646
                                                           --------------

                                 Not Applicable
          (Former name or former address, if changed since last report)


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Check the appropriate box below if the Form 8-K filing is intended to
simultaneously satisfy the filing obligation of the registrant under any of the
following provisions (see General Instruction A.2. below):

 |_| Written communications pursuant to Rule 425 under the Securities Act (17
     CFR 230.425)

 |_| Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR
     240.14a-12)

 |_| Pre-commencement communications pursuant to Rule 14d-2(b) under Exchange
     Act (17 CFR 240.14d-2(b))

 |_| Pre-commencement communications pursuant to Rule 13e-4(c) under Exchange
     Act (17 CFR 240.13e-4(c))



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Item 1.01.  Entry into a Material Definitive Agreement.

On October 15, 2004, the Board of Directors of Concord Communications, Inc. (the
"Company") appointed Ted D. Williams to the position of Executive Vice
President, Worldwide Field Operations. The press release announcing the
appointment of Mr. Williams is attached hereto as Exhibit 99.1. In connection
with such appointment, Mr. Williams entered into a Management Change in Control
Agreement with the Company on October 15, 2004 (the "Change in Control
Agreement").

In connection with entering into the Change in Control Agreement, Mr. Williams
has entered into a non-competition agreement with the Company pursuant to which
he has agreed, following a change in control of the Company, not to compete with
the Company for a period of six months if he has been terminated with or without
cause by the Company or he has voluntarily terminated his employment for "good
reason."

Pursuant to the terms of the Change in Control Agreement, Mr. Williams is
entitled to receive a single severance payment in cash in an amount equal to six
months' base annual salary if he is terminated by the Company without cause or
he voluntarily terminates his employment with the Company for "good reason"
(each a "Termination Event"), in each case within six months of a change in
control of the Company. Effective upon a change in control of the Company, the
vesting date for Mr. Williams' unvested options shall be accelerated by a period
of twenty-four months. If within twenty-four months of a change in control of
the Company there is a Termination Event, Mr. Williams' remaining unvested
options will become fully vested.

The Change in Control Agreement also provides that Mr. Williams is guaranteed a
minimum quarterly bonus of $32,500 for each quarter of the 2005 calendar year.
In addition, if Mr. Williams is terminated without cause, the Company will pay
severance to Mr. Williams in a cash amount equal to twelve months base annual
salary.

Item 9.01 Financial Statements and Exhibits.

(c) Exhibits
The following exhibits are filed with this Current Report on Form 8-K.

Exhibit No.       Description
99.1              Press Release dated October 20, 2004




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                                    SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.


                             CONCORD COMMUNICATIONS, INC.

                             By: /s/ Melissa H. Cruz
                                 --------------------------------------------
 Date: October 20, 2004          Melissa H. Cruz
                                 Executive Vice President of Business Services,
                                 Chief Financial Officer and Treasurer

EX-99.1

                                                                    Exhibit 99.1

         Concord Names Seasoned Sales Executive Ted Williams
          to Lead Worldwide Sales and Service Organizations

    MARLBORO, Mass.--(BUSINESS WIRE)--Oct. 20, 2004--

  New Executive Vice President Brings Strong Operational, Sales, and
     Customer Relationship Credentials to Existing Management Team

    Concord Communications, Inc. (Nasdaq: CCRD), a global provider of
Business Service Management (BSM) software solutions, today announced
that it has named Ted Williams as its new Executive Vice President of
Worldwide Field Operations. Over the past 25 years, Williams has been
instrumental in creating strong market demand and generating
consistent revenue growth for enterprise software companies. At
Concord, Williams will direct the company's global sales force, manage
its international reseller network, and oversee its professional
services team.
    "Ted's exceptional track record, strong customer relationships,
and thorough grasp of the enterprise software market were key factors
in his selection for this role," stated Jack Blaeser, president and
CEO of Concord Communications. "His systematic approach to selling,
his experience with large and complex deals, and his total commitment
to customer success and satisfaction all align directly with our
corporate philosophy. I am confident that Ted will be instrumental in
leading our sales organization to new levels of productivity and
achievement."
    Prior to joining Concord, Williams was executive vice president of
worldwide sales for MRO Software, a strategic asset management
software provider, where he directed a global team of more than 175
sales professionals and alliance managers. A ten-year veteran of MRO
Software's sales team, Williams substantially contributed to that
company's impressive revenue growth of more than 700 percent since the
early 1990s. Williams' ability to develop measurable, repeatable
processes that leverage a combination of sales best practices and
supporting technologies allowed him to consistently succeed against
the competition. Once sold, customers also remained a priority for
Williams, enabling him to assemble a deep executive-level network
within the Global 1000. Williams' network and operational leadership
experience will prove strong assets for Concord.
    Commenting on his appointment, Ted Williams remarked, "Concord
appears to be uniquely qualified to address a growing market
opportunity. I am confident in the company's ability to execute on
that opportunity and I am excited to bring a fresh perspective and new
energy to the task. I look forward to leveraging my experience in
managing multiple sales channels and my strong ties with systems
integrators to contribute to Concord's future success."
    Earlier in his career at MRO Software, Williams served as director
of industry marketing and managed the company's MAXIMO product line.
Prior to MRO Software, Williams held project management roles at two
world-leading engineering/construction companies, Fluor Corporation
and Stone & Webster Engineering Corporation. He also served as
president and COO of Comac Systems Corporation, an enterprise software
startup. Williams earned his M.B.A. from San Francisco State
University, and his engineering degree from Northeastern University.
He has taught management classes at Boston University and Emmanuel
College.

    About Concord Communications

    Concord Communications, Inc. (Nasdaq: CCRD) provides an integrated
software solution that enables companies to map their IT services to
business needs, measure their actual end-user experience, and manage
their applications, systems, and networks. More than 3000 companies
worldwide, including 23 of the world's 24 largest service providers,
rely on Concord's Business Service Management software to optimize IT
services to drive business success. Based in Marlboro, Mass., Concord
maintains offices around the globe and can be found on the web at
www.concord.com.

    Concord Communications, Inc., the Concord logo, eHealth, and Map.
Measure. Manage. are trademarks of Concord Communications, Inc.

    Forward-looking statements made in this press release are made
pursuant to the safe harbor provisions of the Private Securities
Litigation Reform Act of 1995. Readers are cautioned that all
forward-looking statements involve risks and uncertainties, and actual
results could differ materially from the forward-looking statements
contained herein. Risks and uncertainties include, without limitation,
risks in product development and market acceptance of, and demand for,
the Company's products, specifically including the Company's business
service management solution; risks associated with sales execution;
risks associated with competition, specifically including competition
in the business service management market; risks in technology
development and commercialization; and other risks detailed in the
Company's filings with the Securities and Exchange Commission,
including but not limited to, the Company's annual report on Form 10-K
and quarterly reports on Form 10-Q. Any forward-looking statements
should be considered in light of all these factors. The information
contained in this press release is applicable only today and should
thereafter be considered historical and will no longer constitute the
Company's current expectations. The Company undertakes no obligation
to update information contained in this press release.

    CONTACT: Concord Communications
             Eric Snow, 508-486-4508
             Public Relations
             pr@concord.com
             or
             Concord Communications
             Ray Ruddy, 508-303-4530
             Investor Relations
             investorrelations@concord.com