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REVENUE AND MAJOR CUSTOMERS
 12 Months Ended
Apr. 02, 2022
REVENUE AND MAJOR CUSTOMERS [Abstract]  
REVENUE AND MAJOR CUSTOMERS REVENUE AND MAJOR CUSTOMERSThe Company’s major product categories are Headsets, Voice, Video, and Services. Product revenue is largely comprised of sales of hardware devices, peripherals, and platform software licenses used in communication and collaboration in offices and contact centers, with mobile devices, cordless phones, and computers. Services revenue primarily includes support on hardware devices, professional, hosted and managed services, and solutions to the Company's customers.
The following table disaggregates revenues by major product category for Fiscal Years 2022, 2021 and 2020:

Fiscal Year Ended
(in thousands)April 2, 2022April 3, 2021March 28, 2020
Net revenues   
Headsets$724,474 $823,451 $773,186 
Voice246,816 221,131 375,505 
Video484,495 426,244 284,045 
Services225,359 256,781 264,254 
Total net revenues$1,681,144 $1,727,607 $1,696,990 

For reporting purposes, revenue is attributed to each geographic region based on the location of the customer. Other than the U.S., no country accounted for 10% or more of the Company's total net revenues for the Fiscal Years 2022, 2021 or 2020. The following table presents total net revenues by geography:
Fiscal Year Ended
(in thousands)April 2, 2022April 3, 2021March 28, 2020
Net product revenues
U.S.$687,818 $647,321 $708,566 
Europe, Middle East, and Africa459,333 512,196 398,721 
Asia Pacific210,220 208,597 221,912 
Americas, excluding U.S.98,414 102,712 103,537 
Total international net product revenues767,967 823,505 724,170 
Total net product revenues$1,455,785 $1,470,826 $1,432,736 
Net service revenues  
U.S.$87,146 $96,548 $102,103 
Europe, Middle East, and Africa56,039 64,660 66,900 
Asia Pacific67,038 77,158 73,424 
Americas, excluding U.S.15,136 18,415 21,827 
Total international net service revenues138,213 160,233 162,151 
Total service net revenues225,359 256,781 264,254 
Total net revenues$1,681,144 $1,727,607 $1,696,990 

Two customers, Ingram Micro Group and ScanSource, accounted for 25.0% and 18.4%, respectively, of total net revenues for Fiscal Year 2022. Two customers, Ingram Micro Group and ScanSource accounted for 19.3% and 19.0%, respectively, of total net revenues for Fiscal Year 2021. Two customers, ScanSource and Ingram Micro Group, accounted for 19.8% and 17.3%, respectively, of total net revenues in Fiscal Year 2020. Total net revenues from ScanSource and Ingram Micro Group was comprised of both Product and Service revenue for all periods presented. Ingram Micro Group and ScanSource accounted for 38.7% and 22.3%, respectively, of accounts receivable, net as of April 2, 2022. Two customers, ScanSource and Ingram Micro Group, accounted for 24.9% and 24.7%, respectively, of accounts receivable, net as of April 3, 2021.

Deferred revenue is primarily comprised of non-cancelable maintenance support performance obligations on hardware devices which are typically billed in advance and recognized ratably over the contract term as the services are delivered. The Company's deferred revenue balance was $193.1 million as of April 2, 2022, which represents 11.5% of total net revenues for Fiscal Year 2022 and was $213.8 million as of April 3, 2021, which represents 12.4% of total net revenues for Fiscal Year 2021. During Fiscal Year 2022, the Company recognized $141.4 million in total net revenues that were recorded in deferred revenue at the beginning of the period.
The table below represents aggregate amount of the transaction price allocated to the performance obligations that are unsatisfied (or partially unsatisfied) as of April 2, 2022:
April 2, 2022
(in thousands)CurrentNon-currentTotal
Unsatisfied (or partially unsatisfied) performance obligations$128,339 $64,734 $193,073 

Upon establishment of creditworthiness, the Company may extend credit terms to its customers which typically ranges between 30 and 90 days from the date of invoice depending on geographic region and type of customer. The Company typically bills upon product hardware shipment, at time of software activation, upon the start of service entitlement, or upon completion of services. Revenue is not generally recognized in advance of billings. The balance of contract assets was $4.3 million and $4.1 million as of April 2, 2022 and April 3, 2021, respectively. None of the Company's contracts are deemed to have significant financing components.

Sales, value add, and other taxes collected concurrently with revenue producing activities are excluded from revenue.

The Company's indirect channel model includes both a two-tiered distribution structure, where the Company sells to distributors that subsequently sell to resellers, and a one-tiered structure where the Company sells directly to resellers. For these arrangements, transfer of control begins at the time access to the Company's services is made available to the end customer and entitlements have been contractually established, provided all other criteria for revenue recognition are met.

Commercial distributors and retailers represent the Company's largest sources of net revenues. Sales through its distribution and retail channels are made primarily under agreements allowing for rights of return and include various sales incentive programs, such as back-end rebates, discounts, marketing development funds, price protection, and other sales incentives. The Company has an established sales history for these arrangements and the Company records the estimated reserves at the inception of the contract as a reflection of the reduced transaction price. Customer sales returns are estimated based on historical data, relevant current data, and the monitoring of inventory build-up in the distribution channel. Revenue reserves represent a reasonable estimation made by management and are subject to significant judgment. Estimated reserves may differ from actual returns or incentives provided, due to unforeseen customer return or claim patterns or changes in circumstances. For certain customer contracts which has historically demonstrated variability, the Company has considered the likelihood of being under-reserved and have considered a constraint accordingly. Provisions for sales returns are presented within accrued liabilities in the Company's consolidated balance sheets. Provisions for promotions, rebates, and other sales incentives are presented as a reduction of accounts receivable unless there is no identifiable right to offset, in which case they are presented within accrued liabilities on the consolidated balance sheets. See Note 5, Details of Certain Balance Sheet Accounts.
For certain arrangements, the Company pays commissions, bonuses and taxes associated with obtaining the contracts. The Company capitalizes such costs if they are deemed to be incremental and recoverable. The Company has elected to use the practical expedient to record the incremental costs of obtaining a contract as an expense when incurred if the amortization period of the asset that the entity otherwise would have recognized is one year or less. Determining the amortization period of costs related to obtaining a contract involves judgment. Capitalized commissions and related expenses, on hardware sales and services recognized at a point in time generally have an amortization period of less than one year. Maintenance-related performance obligations generally have an amortization period greater than one year when considering renewals. Capitalized commissions are amortized to selling, general and administrative expense on a straight-line basis. The capitalized amount of incremental and recoverable costs of obtaining contracts and related amortization was not material as of April 2, 2022 and for Fiscal Year 2022.