CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (USD $) In Millions, except Per Share data	3 Months Ended	6 Months Ended
Jun. 30, 2011	Jun. 30, 2010	Jun. 30, 2011	Jun. 30, 2010
Revenues
Property-liability insurance premiums	$ 6,457	$ 6,513	$ 12,905	$ 13,016
Life and annuity premiums and contract charges	547	545	1,116	1,089
Net investment income	1,020	1,049	2,002	2,099
Realized capital gains and losses:
Total other-than-temporary impairment losses	(82)	(288)	(238)	(538)
Portion of loss recognized in other comprehensive income	(4)	(18)	(31)	(23)
Net other-than-temporary impairment losses recognized in earnings	(86)	(306)	(269)	(561)
Sales and other realized capital gains and losses	143	(145)	422	(238)
Total realized capital gains and losses	57	(451)	153	(799)
Total revenues	8,081	7,656	16,176	15,405
Costs and expenses
Property-liability insurance claims and claims expense	6,355	4,714	10,831	9,506
Life and annuity contract benefits	422	485	876	927
Interest credited to contractholder funds	417	450	835	913
Amortization of deferred policy acquisition costs	1,018	949	2,069	1,963
Operating costs and expenses	802	789	1,640	1,618
Restructuring and related charges	11	13	20	24
Interest expense	91	92	183	184
Total costs and expenses	9,116	7,492	16,454	15,135
Gain (loss) on disposition of operations	6	2	(17)	3
(Loss) income from operations before income tax (benefit) expense	(1,029)	166	(295)	273
Income tax (benefit) expense	(409)	21	(194)	8
Net (loss) income	$ (620)	$ 145	$ (101)	$ 265
Earnings per share:
Net (loss) income per share - Basic (in dollars per share)	$ (1.19)	$ 0.27	$ (0.19)	$ 0.49
Weighted average shares - Basic (in shares)	523.1	540.7	528.2	540.4
Net (loss) income per share - Diluted (in dollars per share)	$ (1.19)	$ 0.27	$ (0.19)	$ 0.49
Weighted average shares - Diluted (in shares)	523.1	543.0	528.2	542.4
Cash dividends declared per share (in dollars per share)	$ 0.21	$ 0.20	$ 0.42	$ 0.40

The amount by which the fair value of an investment is less than the amortized cost basis or carrying amount of that investment at the balance sheet date and the decline in fair value is deemed to be other than temporary, before considering whether or not such amount is recognized in earnings or other comprehensive income.

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The total amount of expense recognized during the period for future policy benefits, claims and claims adjustment costs, and for selling, general and administrative costs.

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Interest allocated to policyholders holding contracts under which the insurer must provide a guaranteed yield.

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