CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Millions, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Revenues
Property-liability insurance premiums	$ 7,650	$ 7,307	$ 22,625	$ 21,575
Life and annuity premiums and contract charges	538	512	1,611	1,637
Net investment income	807	823	2,446	2,680
Realized capital gains and losses:
Total other-than-temporary impairment (“OTTI”) losses	(186)	(53)	(286)	(177)
OTTI losses reclassified to (from) other comprehensive income	12	0	20	(2)
Net OTTI losses recognized in earnings	(174)	(53)	(266)	(179)
Sales and other realized capital gains and losses	207	347	546	767
Total realized capital gains and losses	33	294	280	588
Total revenues	9,028	8,936	26,962	26,480
Costs and expenses
Property-liability insurance claims and claims expense	5,255	4,909	15,835	14,810
Life and annuity contract benefits	460	433	1,347	1,334
Interest credited to contractholder funds	194	198	578	717
Amortization of deferred policy acquisition costs	1,092	1,030	3,248	3,100
Operating costs and expenses	992	1,068	3,143	3,185
Restructuring and related charges	9	3	32	13
Loss on extinguishment of debt	0	0	0	1
Interest expense	73	78	219	249
Costs and expenses	8,075	7,719	24,402	23,409
Gain (loss) on disposition of operations	2	(27)	2	(77)
Income from operations before income tax expense	955	1,190	2,562	2,994
Income tax expense	305	409	880	968
Net income	650	781	1,682	2,026
Preferred stock dividends	29	31	87	75
Net income available to common shareholders	$ 621	$ 750	$ 1,595	$ 1,951
Earnings per common share:
Net income available to common shareholders per common share - Basic (in dollars per share)	$ 1.56	$ 1.77	$ 3.92	$ 4.49
Weighted average common shares - Basic (in shares)	397.0	424.5	406.5	435.0
Net income available to common shareholders per common share - Diluted (in dollars per share)	$ 1.54	$ 1.74	$ 3.87	$ 4.42
Weighted average common shares - Diluted (in shares)	402.1	431.2	412.4	441.6
Cash dividends declared per common share (in dollars per share)	$ 0.30	$ 0.28	$ 0.9	$ 0.84