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SEGMENT INFORMATION
12 Months Ended
Dec. 31, 2022
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
Our operations involve servicing patients through our four reportable business segments: home health, hospice, personal care and high acuity care. Our home health segment delivers a wide range of services in the homes of individuals who may be recovering from an illness, injury or surgery. Our hospice segment provides care that is designed to provide comfort and support for those who are facing a terminal illness. Our personal care segment provides patients with assistance with the essential activities of daily living. Our high acuity care segment, which was established with the acquisition of Contessa on August 1, 2021, delivers the essential elements of inpatient hospital and SNF care to patients in their homes. The “other” column in the following tables consists of costs relating to executive management and administrative support functions, primarily information services, accounting, finance, billing and collections, legal, compliance, risk management, procurement, marketing, clinical administration, training, human resources and administration.
Management evaluates performance and allocates resources based on the operating income of the reportable segments, which includes an allocation of corporate expenses attributable to the specific segment and includes revenues and all other costs directly attributable to the specific segment. Segment assets are not reviewed by the company’s chief operating decision maker and therefore are not disclosed below (amounts in millions).
For the Year Ended December 31, 2022
Home HealthHospicePersonal CareHigh Acuity CareOtherTotal
Net service revenue$1,355.5 $787.8 $61.4 $18.5 $— $2,223.2 
Cost of service, excluding depreciation and amortization769.0 426.5 46.7 18.2 — 1,260.4 
General and administrative expenses, excluding depreciation and amortization and impairment charge348.5 203.3 9.2 33.1 160.0 754.1 
Depreciation and amortization4.0 2.3 0.1 3.3 15.2 24.9 
Impairment charge— — — 3.0 — 3.0 
Operating expenses1,121.5 632.1 56.0 57.6 175.2 2,042.4 
Operating income (loss)$234.0 $155.7 $5.4 $(39.1)$(175.2)$180.8 
For the Year Ended December 31, 2021
Home HealthHospicePersonal CareHigh Acuity CareOtherTotal
Net service revenue$1,353.8 $791.8 $65.0 $3.5 $— $2,214.1 
Other operating income7.3 6.0 — — — 13.3 
Cost of service, excluding depreciation and amortization756.6 425.2 49.1 2.5 — 1,233.4 
General and administrative expenses, excluding depreciation and amortization and impairment charge328.5 198.4 11.2 10.0 163.1 711.2 
Depreciation and amortization4.3 2.7 0.2 1.3 22.4 30.9 
Operating expenses1,089.4 626.3 60.5 13.8 185.5 1,975.5 
Operating income (loss)$271.7 $171.5 $4.5 $(10.3)$(185.5)$251.9 
For the Year Ended December 31, 2020
Home HealthHospicePersonal CareHigh Acuity CareOtherTotal
Net service revenue$1,249.2 $750.1 $72.2 $— $— $2,071.5 
Other operating income20.2 13.1 1.1 — — 34.4 
Cost of service, excluding depreciation and amortization729.9 400.6 54.9 — — 1,185.4 
General and administrative expenses, excluding depreciation and amortization and impairment charge307.2 175.4 12.4 — 173.2 668.2 
Depreciation and amortization3.9 2.2 0.2 — 22.5 28.8 
Impairment charge3.4 0.8 — — — 4.2 
Operating expenses1,044.4 579.0 67.5 — 195.7 1,886.6 
Operating income (loss)$225.0 $184.2 $5.8 $— $(195.7)$219.3