SEGMENT INFORMATION

3 Months Ended

Mar. 31, 2020

Our operations involve servicing patients through our three reportable business segments: home health, hospice and personal care. Our home health segment delivers a wide range of services in the homes of individuals who may be recovering from surgery, have a chronic disability or terminal illness or need assistance with completing important personal tasks. Our hospice segment provides palliative care and comfort to terminally ill patients and their families. Our personal care segment provides patients with assistance with the essential activities of daily living. The “other” column in the following tables consists of costs relating to executive management and administrative support functions, primarily information services, accounting, finance, billing and collections, legal, compliance, risk management, procurement, marketing, clinical administration, training, human resources and administration.

Management evaluates performance and allocates resources based on the operating income of the reportable segments, which includes an allocation of corporate expenses directly attributable to the specific segment and includes revenues and all other costs directly attributable to the specific segment. Segment assets are not reviewed by the company’s chief operating decision maker and therefore are not disclosed below (amounts in millions).


	For the Three-Month Period Ended March 31, 2020
	Home Health		Hospice		Personal Care		Other		Total
Net service revenue	$	303.6	$	169.4	$	18.7	$	—	$	491.7
Cost of service, excluding depreciation and amortization	179.8		91.8		14.1		—		285.7
General and administrative expenses	75.7		38.7		3.4		39.0		156.8
Depreciation and amortization	1.0		0.6		—		3.7		5.3
Operating expenses	256.5		131.1		17.5		42.7		447.8
Operating income (loss)	$	47.1	$	38.3	$	1.2	$	(42.7)	$	43.9

	For the Three-Month Period Ended March 31, 2019
	Home Health		Hospice		Personal Care		Other		Total
Net service revenue	$	310.1	$	137.0	$	20.2	$	—	$	467.3
Cost of service, excluding depreciation and amortization	185.7		74.1		15.5		—		275.3
General and administrative expenses	71.4		29.0		3.1		41.3		144.8
Depreciation and amortization	1.0		0.4		0.1		1.4		2.9
Operating expenses	258.1		103.5		18.7		42.7		423.0
Operating income (loss)	$	52.0	$	33.5	$	1.5	$	(42.7)	$	44.3