SEGMENT INFORMATION

12 Months Ended

Dec. 31, 2019

Our operations involve servicing patients through our three reportable business segments: home health, hospice and personal care. Our home health segment delivers a wide range of services in the homes of individuals who may be recovering from surgery, have a chronic disability or terminal illness or need assistance with completing important tasks. Our hospice segment provides palliative care and comfort to terminally ill patients and their families. Our personal care segment provides patients with assistance with the essential activities of daily living. The “other” column in the following tables consists of costs relating to executive management and administrative support functions, primarily information services, accounting, finance, billing and collections, legal, compliance, risk management, procurement, marketing, clinical administration, training, human resources and administration.

Management evaluates performance and allocates resources based on the operating income of the reportable segments, which includes an allocation of corporate expenses attributable to the specific segment as well as revenues and all other costs directly attributable to the specific segment. Segment assets are not reviewed by the company’s chief operating decision maker and therefore are not disclosed below (amounts in millions).



	For the Year Ended December 31, 2019
	Home Health		Hospice		Personal Care		Other			Total
Net service revenue	$	1,256.4	$	617.2	$	82.0	$	—		$	1,955.6
Cost of service, excluding depreciation and amortization	754.1		335.1		61.1		—			1,150.3
General and administrative expenses	297.2		137.5		12.3		160.9			607.9
Depreciation and amortization	4.2		1.6		0.2		12.4			18.4
Asset impairment charge	1.5		—		—		—			1.5
Operating expenses	1,057.0		474.2		73.6		173.3			1,778.1
Operating income (loss)	$	199.4	$	143.0	$	8.4	$	(173.3	)	$	177.5



	For the Year Ended December 31, 2018
	Home Health		Hospice		Personal Care		Other			Total
Net service revenue	$	1,174.5	$	410.9	$	77.2	$	—		$	1,662.6
Cost of service, excluding depreciation and amortization	722.1		212.0		58.8		—			992.9
General and administrative expenses	276.3		84.6		12.8		127.6			501.3
Depreciation and amortization	3.5		1.1		0.3		8.4			13.3
Operating expenses	1,001.9		297.7		71.9		136.0			1,507.5
Operating income (loss)	$	172.6	$	113.2	$	5.3	$	(136.0	)	$	155.1



	For the Year Ended December 31, 2017
	Home Health		Hospice		Personal Care		Other			Total
Net service revenue	$	1,083.9	$	367.8	$	59.6	$	—		$	1,511.3
Cost of service, excluding depreciation and amortization	670.9		187.5		45.0		—			903.4
General and administrative expenses	278.4		76.6		9.5		117.8			482.3
Depreciation and amortization	3.5		0.9		0.2		12.5			17.1
Securities Class Action Lawsuit settlement, net	—		—		—		28.7			28.7
Asset impairment charge	1.3		—		—		—			1.3
Operating expenses	954.1		265.0		54.7		159.0			1,432.8
Operating income (loss)	$	129.8	$	102.8	$	4.9	$	(159.0	)	$	78.5