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Stock-Based Compensation (Tables)
3 Months Ended
Mar. 31, 2020
Share-based Payment Arrangement [Abstract]  
Schedule of Share-based Payment Award, Employee Stock Purchase Plan, Valuation Assumptions
The Company used the Black-Scholes model to estimate the fair value of the 2015 ESPP awards with the following weighted-average assumptions:
Three Months Ended
March 31, 2020March 31, 2019
Expected volatility factor0.21 - 0.22  0.26 - 0.29  
Risk free interest rate1.56% - 2.06%  2.19% - 2.49%  
Expected dividend yield1.20% - 1.39%  1.27% - 1.31%  
Expected life (in years)0.50.5
Schedule of Total Stock-based Compensation Recognized by Income Statement Classification
The detail of the total stock-based compensation recognized by income statement classification is as follows (in thousands):
Three Months Ended
Income Statement ClassificationsMarch 31, 2020March 31, 2019
Cost of subscription, support and services$2,762  $2,202  
Research and development21,596  27,837  
Sales, marketing and services20,386  19,926  
General and administrative13,579  15,269  
Total$58,323  $65,234