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Stock-Based Compensation (Tables)
 9 Months Ended
Aug. 31, 2020
Share-based Payment Arrangement [Abstract]  
Classification of Stock-Based Compensation
The following table provides the classification of stock-based compensation as reflected on our condensed consolidated statements of operations (in thousands): 
 Three Months EndedNine Months Ended
 August 31, 2020August 31, 2019August 31, 2020August 31, 2019
Cost of maintenance and services$322 $317 $979 $811 
Sales and marketing1,035 968 3,195 3,205 
Product development1,693 1,529 5,518 5,393 
General and administrative2,635 2,676 7,667 8,002 
Total stock-based compensation$5,685 $5,490 $17,359 $17,411