SC TO-T/A

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Amendment No. 12

to

SCHEDULE TO

(RULE 14d-100)

Tender Offer Statement Pursuant to Section 14(d)(1) or 13(e)(1) of

the Securities Exchange Act of 1934

PEOPLESOFT, INC.

(Name of Subject Company)

PEPPER ACQUISITION CORP.

ORACLE CORPORATION

(Names of Filing Persons—Offeror)

COMMON STOCK, PAR VALUE $0.01 PER SHARE

(Title of Class of Securities)

712713106

(Cusip Number of Class of Securities)

Daniel Cooperman

Senior Vice President, General Counsel and Secretary

Oracle Corporation

500 Oracle Parkway

Redwood City, California 94065

Telephone: (650) 506-7000

(Name, Address and Telephone Number of Person Authorized to Receive Notices

and Communications on Behalf of Filing Persons)

Copies to:

William M. Kelly

Davis Polk & Wardwell

1600 El Camino Real

Menlo Park, California 94025

Telephone: (650) 752-2000

CALCULATION OF FILING FEE

Transaction Valuation*	Amount of Filing Fee**
$6,173,815,850	$499,462

* Estimated for purposes of calculating the amount of filing fee only. Transaction value derived by multiplying 316,605,941 (number of shares of common stock of subject company outstanding as of May 27, 2003 (according to the Agreement and Plan of Merger, dated June 1, 2003, by and among subject company, J.D. Edwards & Company and Jersey Acquisition Corporation, filed with the J.D. Edwards & Company Form 8-K filed on June 3, 2003, with the Securities and Exchange Commission) by $19.50 (the purchase price per share offered by Offeror).

** The amount of the filing fee, calculated in accordance with Rule 0-11 of the Securities and Exchange Act of 1934, as amended, and Fee Advisory #11 for Fiscal Year 2003 issued by the Securities and Exchange Commission on February 21, 2003, equals 0.00008090% of the transaction valuation.

x Check box if any part of the fee is offset as provided by Rule 0-11(a)(2) and identify the filing with which the offsetting fee was previously paid. Identify the previous filing by registration statement number, or the Form or Schedule and the date of its filing.

Amount Previously Paid:	$89,647	Filing Party:	Oracle Corporation
Form or Registration No.:	SC TO-T/A	Date Filed:	June 18, 2003
Amount Previously Paid:	$409,815	Filing Party:	Oracle Corporation
Form or Registration No.:	SC TO-T	Date Filed:	June 9, 2003

¨ Check the box if the filing relates solely to preliminary communications made before the commencement of a tender offer.

Check the appropriate boxes below to designate any transactions to which the statement relates:

x third-party tender offer subject to Rule 14d-1.

¨ issuer tender offer subject to Rule 13e-4.

¨ going-private transaction subject to Rule 13e-3.

¨ amendment to Schedule 13D under Rule 13d-2.

Check the following box if the filing is a final amendment reporting the results of the tender offer.  ¨

Items 1 through 9, and Item 11.

This Amendment No. 12 to Tender Offer Statement on Schedule TO amends and supplements the statement originally filed on June 9, 2002, as amended, by Oracle Corporation, a Delaware corporation (“Parent”), and Pepper Acquisition Corp. (the “Purchaser”), a Delaware corporation and a wholly owned subsidiary of Parent. This Schedule TO relates to the offer by the Purchaser to purchase all outstanding shares of common stock, par value $0.01 per share, and the associated preferred stock purchase rights (together, the “Shares”), of PeopleSoft, Inc., a Delaware corporation (the “Company”), at $19.50 per Share, net to the seller in cash, without interest, upon the terms and subject to the conditions set forth in the Offer to Purchase, dated June 9, 2003, as amended (the “Offer to Purchase”), and in the related Letter of Transmittal (which, together with any amendments or supplements thereto, collectively constitute the “Offer”). The information set forth in the Offer to Purchase and the related Letter of Transmittal is incorporated herein by reference with respect to Items 1 through 9 and 11 of this Schedule TO.

Item 10.    Financial Statements.

Not applicable.

Item 12.    Exhibits.

(a)(1)(i)	Offer to Purchase dated June 9, 2003.*
(a)(1)(ii)	Form of Letter of Transmittal.*
(a)(1)(iii)	Form of Notice of Guaranteed Delivery.*
(a)(1)(iv)	Form of Letter to Brokers, Dealers, Commercial Banks, Trust Companies and Other Nominees.*
(a)(1)(v)	Form of Letter to Clients for use by Brokers, Dealers, Commercial Banks, Trust Companies and Other Nominees.*
(a)(1)(vi)	Guidelines for Certification of Taxpayer Identification Number on Substitute Form W-9.*
(a)(1)(vii)	Form of summary advertisement dated June 9, 2003.*
(a)(5)(i)	Text of press release issued by Parent, dated June 6, 2003.*
(a)(5)(ii)	Text of press release issued by Parent, dated June 9, 2003.*
(a)(5)(iii)	Text of information on Parent’s website, posted June 10, 2003.*
(a)(5)(iv)	Text of press release issued by Parent, dated June 10, 2003.*
(a)(5)(v)	Slide presentation by Parent, dated June 13, 2003.*
(a)(5)(vi)	Text of press release issued by Parent, dated June 13, 2003.*
(a)(5)(vii)	Complaint and Jury Demand filed in the District Court for the City and County of Denver, Colorado on June 12, 2003.*
(a)(5)(viii)	Complaint filed in the Superior Court of the State of California, County of San Mateo on June 12, 2003.*
(a)(5)(ix)	Advertisement placed by Parent on June 16, 2003.*
(a)(5)(x)	Text of press release issued by Parent, dated June 16, 2003.*
(a)(5)(xi)	Complaint filed in the Superior Court of the State of California, County of Alameda on June 13, 2003.*
(a)(5)(xii)	Advertisement placed by Parent on June 16, 2003.*
(a)(5)(xiii)	Text of press release issued by Parent, dated June 16, 2003.*
(a)(5)(xiv)	Text of information on Parent’s website, posted June 16, 2003.*
(a)(5)(xv)	Text of press release issued by Parent, dated June 18, 2003.*
(a)(5)(xvi)	Complaint filed in the Court of Chancery of the State of Delaware, New Castle County, on June 18, 2003.*
(a)(5)(xvii)	Transcript of Conference Call held by Parent on June 18, 2003.*
(a)(5)(xviii)	Investor presentation by Parent, dated June 18, 2003.*
(a)(5)(xix)	Complaint filed in the United States District Court for the District of Connecticut on June 18, 2003.*
(a)(5)(xx)	Advertisement placed by Parent on June 19, 2003.*
(a)(5)(xxi)	Email statement to press issued by Parent, dated June 18, 2003.*
(a)(5)(xxii)	Text of press release issued by Parent, dated June 20, 2003.*
(a)(5)(xxiii)	Advertisement placed by Parent on June 23, 2003.*
(a)(5)(xxiv)	Text of press release issued by Parent, dated June 24, 2003.*
(a)(5)(xxv)	Advertisement placed by Parent on June 27, 2003.*
(a)(5)(xxvi)	Text of email message to Parent employees dated June 26, 2003.*
(a)(5)(xxvii)	Email statement to press issued by Parent, dated June 29, 2003.
(a)(5)(xxviii)	Text of press release issued by Parent, dated June 30, 2003.
(a)(5)(xxix)	Text of information on Parent’s website, posted June 30, 2003.

(a)(5)(xxx)	Letter to PeopleSoft customers, dated June 30, 2003.
(a)(5)(xxxi)	Case study dated June 30, 2003.
(a)(5)(xxxii)	Information regarding Parent customer support dated June 30, 2003.
(b)(1)	Commitment letter described in Section 9, “Source and Amount of Funds” of the Offer to Purchase (the “Commitment Letter”).*
(b)(2)	Side Letter to the Commitment Letter.*
(c)	Not applicable.
(d)	Not applicable.
(e)	Not applicable.
(f)	Not applicable.
(g)	Not applicable.
(h)	Not applicable.

* Previously filed

SIGNATURE

After due inquiry and to the best of my knowledge and belief, I certify that the information set forth in this statement is true, complete and correct.

Dated:  June 30, 2003

ORACLE CORPORATION
By:	/s/    SAFRA CATZ
	Name:	Safra Catz
	Title:	Executive Vice President
PEPPER ACQUISITION CORP.
By:	/s/    SAFRA CATZ
	Name:	Safra Catz
	Title:	President

EXHIBIT INDEX

Index No.
(a)(1)(i)	Offer to Purchase dated June 9, 2003.*
(a)(1)(ii)	Form of Letter of Transmittal.*
(a)(1)(iii)	Form of Notice of Guaranteed Delivery.*
(a)(1)(iv)	Form of Letter to Brokers, Dealers, Commercial Banks, Trust Companies and Other Nominees.*
(a)(1)(v)	Form of Letter to Clients for use by Brokers, Dealers, Commercial Banks, Trust Companies and Other Nominees.*
(a)(1)(vi)	Guidelines for Certification of Taxpayer Identification Number on Substitute Form W-9.*
(a)(1)(vii)	Form of summary advertisement dated June 9, 2003.*
(a)(5)(i)	Text of press release issued by Parent, dated June 6, 2003.*
(a)(5)(ii)	Text of press release issued by Parent, dated June 9, 2003.*
(a)(5)(iii)	Text of information on Parent’s website, posted June 10, 2003.*
(a)(5)(iv)	Text of press release issued by Parent, dated June 10, 2003.*
(a)(5)(v)	Slide presentation by Parent, dated June 13, 2003.*
(a)(5)(vi)	Text of press release issued by Parent, dated June 13, 2003.*
(a)(5)(vii)	Complaint and Jury Demand filed in the District Court for the City and County of Denver, Colorado on June 12, 2003.*
(a)(5)(viii)	Complaint filed in the Superior Court of the State of California, County of San Mateo on June 12, 2003.*
(a)(5)(ix)	Advertisement placed by Parent on June 16, 2003.*
(a)(5)(x)	Text of press release issued by Parent, dated June 16, 2003.*
(a)(5)(xi)	Complaint filed in the Superior Court of the State of California, County of Alameda on June 13, 2003.*
(a)(5)(xii)	Advertisement placed by Parent on June 16, 2003.*
(a)(5)(xiii)	Text of press release issued by Parent, dated June 16, 2003.*
(a)(5)(xiv)	Text of information on Parent’s website, posted June 16, 2003.*
(a)(5)(xv)	Text of press release issued by Parent, dated June 18, 2003.*
(a)(5)(xvi)	Complaint filed in the Court of Chancery of the State of Delaware, New Castle County, on June 18, 2003.*
(a)(5)(xvii)	Transcript of Conference Call held by Parent on June 18, 2003.*
(a)(5)(xviii)	Investor presentation by Parent, dated June 18, 2003.*
(a)(5)(xix)	Complaint filed in the United States District Court for the District of Connecticut on June 18, 2003.*
(a)(5)(xx)	Advertisement placed by Parent on June 19, 2003.*
(a)(5)(xxi)	Email statement to press issued by Parent, dated June 18, 2003.*
(a)(5)(xxii)	Text of press release issued by Parent, dated June 20, 2003.*
(a)(5)(xxiii)	Advertisement placed by Parent on June 23, 2003.*
(a)(5)(xxiv)	Text of press release issued by Parent, dated June 24, 2003.*
(a)(5)(xxv)	Advertisement placed by Parent on June 27, 2003.*
(a)(5)(xxvi)	Text of email message to Parent employees dated June 26, 2003.*
(a)(5)(xxvii)	Email statement to press issued by Parent, dated June 29, 2003.
(a)(5)(xxviii)	Text of press release issued by Parent, dated June 30, 2003.

Index No.
(a)(5)(xxix)	Text of information on Parent’s website, posted June 30, 2003.
(a)(5)(xxx)	Letter to PeopleSoft customers, dated June 30, 2003.
(a)(5)(xxxi)	Case study dated June 30, 2003.
(a)(5)(xxxii)	Information regarding Parent customer support dated June 30, 2003.
(b)(1)	Commitment letter described in Section 9, “Source and Amount of Funds” of the Offer to Purchase.*
(b)(2)	Side Letter to the Commitment Letter.*
(c)	Not applicable.
(d)	Not applicable.
(e)	Not applicable.
(f)	Not applicable.
(g)	Not applicable.
(h)	Not applicable.

* Previously filed

EX-99.(A)(5)(XXVII)

Exhibit (a)(5)(xxvii)

For Immediate Release

Contact: Jennifer Glass

Oracle Corp.

(650) 633-6192

jennifer.glass@oracle.com

REDWOOD SHORES, Calif., June 29, 2003—Oracle Corp., (Nasdaq: ORCL) issued the following statement, which is attributable to Jim Finn, Oracle spokesperson:

“We have not yet received a second request from the Department of Justice. However, considering the high profile nature of this transaction and the fact that DOJ just received the case less than two weeks ago, we fully expect to receive a second request. We remain very optimistic that DOJ will conclude that this transaction is not anti-competitive and that we will complete the transaction in a timely manner.”

The solicitation and the offer to buy PeopleSoft’s common stock is only made pursuant to the Offer to Purchase and related materials that Oracle Corporation and Pepper Acquisition Corp. filed on June 9, 2003, as amended June 18, 2003. Stockholders should read the Offer to Purchase and related materials carefully because they contain important information, including the terms and conditions of the offer. Stockholders can obtain the Offer to Purchase and related materials free at the SEC’s website at www.sec.gov, from Credit Suisse First Boston LLC, the Dealer Manager for the offer, from MacKenzie Partners, the Information Agent for the offer, or from Oracle Corporation.

###

EX-99.(A5)(XXVIII)

Exhibit (a)(5)(xxviii)

Contact: Jennifer Glass

Oracle Corp.

(650) 633-6192

jennifer.glass@oracle.com

ORACLE REACHES OUT TO PEOPLESOFT CUSTOMERS

Seeks to dispel fear and uncertainty created by PeopleSoft, and

reaffirm long-term commitment to PeopleSoft customers

REDWOOD SHORES, Calif., June 30, 2003 –

(http://www.oracle.com/tellmemore/?1836528) Oracle Corporation (Nasdaq: ORCL) today said it will embark on an intensive outreach campaign to reassure PeopleSoft customers of Oracle’s commitment to providing them world-class support and product enhancements for years to come.

“We are determined to provide PeopleSoft customers with more responsive and global support than they’ve ever enjoyed,” said Charles E. Phillips, executive vice president, Oracle Corporation. “PeopleSoft products will be enhanced and supported and Oracle will protect and improve the substantial investment PeopleSoft customers have already made. We have a long history of stellar customer support via the largest enterprise software support team in the industry. We stand by our record and intend to go directly to the PeopleSoft customers to set that record straight.”

“Let us be clear: our acquisition of PeopleSoft makes sense for our shareholders only if we keep PeopleSoft customers happy,” said Phillips. “It is not necessary for PeopleSoft customers to migrate to a new platform for this acquisition to be compelling for our shareholders and for PeopleSoft customers. Keeping PeopleSoft customers satisfied – on whichever product they choose to use — is a top priority.”

As part of its outreach, Oracle will ramp up advertising and directly contact every PeopleSoft customer to reiterate the following commitments:

• We will not shut down PeopleSoft products and no PeopleSoft customer will be forced to convert to Oracle E-Business Suite applications.

• If a customer elects to move to the Oracle E-Business Suite, we will offer free module-to-module upgrades.

• We will extend the support period for PeopleSoft products for at least ten years beyond the timeframe to which PeopleSoft itself has committed.

• Our award-winning service organization, which will include PeopleSoft specialists, will provide high quality, global customer service for PeopleSoft products.

• We will take no action that reduces the functionality of any PeopleSoft implementation, and we will deliver ongoing enhancements and maintenance.

The solicitation and the offer to buy PeopleSoft’s common stock is only made pursuant to the Offer to Purchase and related materials that Oracle Corporation and Pepper Acquisition Corp. filed on June 9, 2003, as amended June 18, 2003. Stockholders should read the Offer to Purchase and related materials carefully because they contain important information, including the terms and conditions of the offer. Stockholders can obtain the Offer to Purchase and related materials free at the SEC’s website at www.sec.gov, from Credit Suisse First Boston LLC, the Dealer Manager for the offer, from MacKenzie Partners, the Information Agent for the offer, or from Oracle Corporation.

###

EX-99.(A)(5)(XXIX)

Exhibit (a)(5)(xxix)

NOTE FROM JEFF HENLEY—PUSH MESSAGE TO EMPLOYEES

SUBJECT: Update: Be Informed about Oracle’s Tender Offer for PeopleSoft

Dear Oracle Employee,

As you know, we are making a tender offer for PeopleSoft shares at $19.50 per share. IT IS IMPERATIVE THAT YOU REVIEW ALL THE MATERIAL on Oracle’s website to thoroughly familiarize yourself with all aspects so you can answer questions that may arise. (You can get the latest information on In the Know and direct anyone interested in getting further information to go to www.oracle.com/peoplesoft).

PeopleSoft is using scare tactics with its customers. We need to ensure that we contact these customers so they understand the real facts. Also, you should engage Kevin Fitzgerald, Keith Block, Sergio Giacoletto, Luiz Meisler, Derek Williams, myself and Larry Ellison to help reach senior management at key customers around the world who have concerns. We are running ads and sending letters but we have to reach out and speak to these customers as well.

Our website contains much of what you should say but HERE ARE SOME KEY POINTS:

1.    Larry Ellison has committed publicly we will extend support of PeopleSoft version 7 two years beyond PeopleSoft’s current de-support date of December 2003, and he has committed we will support PeopleSoft Version 8 for another 10 years. PeopleSoft is claiming we will abandon their code – this is clear proof we won’t.

2.    We bought Rdb (DEC’s database product) almost 9 years ago. We said then that we would continue to support and enhance the Rdb product for years to come and take orders from existing customers (which is what we are saying to PeopleSoft customers now). Almost 9 years later this is still the case, and there are still thousands of happy Rdb customers while the rest have migrated to Oracle based upon their own time schedules. If people doubt what we say, this is proof as to how we’ve actually behaved to back up our original promise.

3.    We’ve got more than twice as many applications developers as PeopleSoft. Together with their team we can both make an even better next generation product for both Oracle and PeopleSoft customers and be a more formidable alternative to SAP and Microsoft in the marketplace. We wouldn’t be offering to spend $6 billion if we didn’t think we could create a win-win for all

1

customers and we’ll work hard to ensure this is the reality. PeopleSoft’s customers are understandably nervous right now given the half-truths being feed to them by PeopleSoft management so they need to have full information and over time I believe they will begin to see that value of this acquisition as the industry continues to rapidly consolidate.

4.    Please immediately forward any information and feedback as you hear it via contact.oracle@oracle.com to pass along information, feedback or questions that you would like answered. A PDF of Oracle’s advertising that has been placed in major publications is attached.

Sincerely,

Jeff Henley

Chief Financial Officer & Executive Vice President

WEBSITE COPY

[FRONT PAGE/HOME PAGE]

IN DEPTH

Oracle’s Tender Offer: A Win/Win

Do you understand what makes Oracle’s cash tender offer a winning transaction for Oracle and PeopleSoft shareholders and customers? If asked about the situation, do you know what’s appropriate to say – and not? Do you have questions about what’s happening? You’ve come to the right place for answer.

FAQs

Front Page sentence: Do you have a general question about Oracle’s cash tender offer for PeopleSoft? Submit your question and we will be answering those most frequently asked by employees.

[Separate Page 1]

BREAKING NEWS

Oracle Makes Commitment to PeopleSoft Customers

[PHOTO: Use Larry]

2

On June 20, 2003, Oracle Corp., (Nasdaq: ORCL) issued the following statement from Larry Ellison, Chairman and CEO, Oracle Corporation:

“PeopleSoft executives are traveling around telling customers that we will ‘kill’ PeopleSoft’s products and force them to move to Oracle’s applications. These are lies and scare tactics. We will continue to develop and improve PeopleSoft’s products for at least the next 10 years — even longer, if customers require further support. We will have more than 4,000 engineers supporting PeopleSoft customers all over the world, and they can stay on PeopleSoft applications or migrate to Oracle applications at their discretion. It’s entirely their choice.

To make it crystal clear where we stand on PeopleSoft products and customers, the 40,000 Oracle employees today are making the following public commitment to PeopleSoft customers:

1. We will not shut down PeopleSoft products.

2. You will not be forced to convert to Oracle E-Business Suite applications.

3. We will provide high quality, truly global customer service for PeopleSoft products through our award-winning customer support organization, which will include PeopleSoft specialists.

4. We will extend the support period for PeopleSoft products beyond the timeframe PeopleSoft itself has committed to and into the next decade.

5. We will take no action that reduces the functionality of your PeopleSoft implementations.

6. We will increase the value of your PeopleSoft investments through ongoing enhancements and maintenance delivered by one of the largest software development organizations in the world.

7. If and only if you elect to do so, you may move to the Oracle E-Business Suite via FREE module-for-module upgrades.

Don’t be a victim of scare tactics. We would not offer more than $6 billion in cash unless we really wanted you to be our customers. Our investment only pays off for our shareholders if we keep you happy. And we will. Customer satisfaction is our highest priority.

We know how to do this. Ask any customer from our Rdb database acquisition from Digital Equipment Corporation. Nearly nine years later, we are still providing world-class support to thousands of Rdb customers running mission-critical applications.”

THE SOLICITATION AND THE OFFER TO BUY PEOPLESOFT’S COMMON STOCK IS ONLY MADE PURSUANT TO THE OFFER TO PURCHASE AND RELATED MATERIALS THAT ORACLE CORPORATION AND PEPPER ACQUISITION CORP. FILED ON JUNE 9, 2003, AS AMENDED JUNE 18, 2003. STOCKHOLDERS SHOULD READ THE OFFER TO PURCHASE AND RELATED MATERIALS CAREFULLY BECAUSE THEY

3

CONTAIN IMPORTANT INFORMATION, INCLUDING THE TERMS AND CONDITIONS OF THE OFFER. STOCKHOLDERS CAN OBTAIN THE OFFER TO PURCHASE AND RELATED MATERIALS FREE AT THE SEC’S WEBSITE AT WWW.SEC.GOV, FROM CREDIT SUISSE FIRST BOSTON LLC, THE DEALER MANAGER FOR THE OFFER, FROM MACKENZIE PARTNERS, THE INFORMATION AGENT FOR THE OFFER, OR FROM ORACLE CORPORATION.

ADD [PHOTO: JEFF HENLEY]

Caption: Jeff Henley, Chief Financial Officer

As you know, we are making a tender offer for PeopleSoft shares at $19.50 per share. It is imperative that you review all the material on Oracle’s website to thoroughly familiarize yourself with all aspects so you can answer questions that may arise. (You can get the latest information on In the Know and direct anyone interested in getting further information to www.oracle.com/peoplesoft).

PeopleSoft is using scare tactics with its customers. We need to ensure that we contact these customers so they understand the real facts. Also, you should engage Kevin Fitzgerald, Keith Block, Sergio Giacoletto, Luiz Meisler, Derek Williams, myself and Larry Ellison to help reach senior management at key customers around the world who have concerns. We are running ads and sending letters but we have to reach out and speak to these customers as well.

Our website contains much of what you should say but here are some key points:

1. Larry Ellison has committed publicly we will extend support of PeopleSoft version 7 two years beyond PeopleSoft’s current de-support date of December 2003, and he has committed we will support PeopleSoft Version 8 for another 10 years. PeopleSoft is claiming we will abandon their code—this is clear proof we won’t.

2. We bought Rdb (DEC’s database product) almost 9 years ago. We said then that we would continue to support and enhance the Rdb product for years to come and take orders from existing customers (which is what we are saying to PeopleSoft customers now). Almost 9 years later this is still the case, and there are still thousands of happy Rdb customers while the rest have migrated to Oracle based upon their own time schedules. If people doubt what we say, this is proof as to how we’ve actually behaved to back up our original promise.

3. We’ve got more than twice as many applications developers as PeopleSoft. Together with their team we can both make an even better next generation product for both Oracle and PeopleSoft customers and be

4

a more formidable alternative to SAP and Microsoft in the marketplace. We wouldn’t be offering to spend $6 billion if we didn’t think we could create a win-win for all customers and we’ll work hard to ensure this is the reality. PeopleSoft’s customers are understandably nervous right now given the half-truths being fed to them by PeopleSoft management so they need to have full information and over time I believe they will begin to see that value of this acquisition as the industry continues to rapidly consolidate.

4. Please forward immediately any information and feedback as you hear it via contact.oracle@oracle.com. We will have a call center available beginning Monday morning to respond to phone calls as well. Check back to the employee website for the local hotlines, which will be published shortly.

As an employee, it’s important you understand the reasons why we believe this move is beneficial for Oracle, its shareholders, customers, partners and employees.

Please take a few minutes to review this information so you will understand why this is the right choice for Oracle and PeopleSoft shareholders and customers. To make sure we keep you informed, we will be updating this information on a continual basis so please keep checking back for additional information.

Timeline of the Oracle & PeopleSoft Situation (REVISED 6-25)

June 6, 2003	Oracle Corporation announces cash tender offer for PeopleSoft for US$16.00 per share, or approximately US$5.1 billion, and requests meeting with their board of directors. [LINK TO 6/6 RELEASE]
June 9, 2003	Oracle Corporation formally launches tender offer for PeopleSoft. [LINK TO 6/9 RELEASE]
June 18, 2003	Oracle Corporation increases tender offer for PeopleSoft to US$19.50 per share, or approximately US$6.3 billion [LINK TO 6/18 RELEASE] Oracle Corporation files suit against PeopleSoft, Inc., its board of directors and J.D. Edwards & Co.
June 20, 2003	Oracle makes public commitment to PeopleSoft customers [LINK TO 6/20 RELEASE]

5

THE SOLICITATION AND THE OFFER TO BUY PEOPLESOFT’S COMMON STOCK IS ONLY MADE PURSUANT TO THE OFFER TO PURCHASE AND RELATED MATERIALS THAT ORACLE CORPORATION AND PEPPER ACQUISITION CORP. FILED ON JUNE 9, 2003, AS AMENDED JUNE 18, 2003. STOCKHOLDERS SHOULD READ THE OFFER TO PURCHASE AND RELATED MATERIALS CAREFULLY BECAUSE THEY CONTAIN IMPORTANT INFORMATION, INCLUDING THE TERMS AND CONDITIONS OF THE OFFER. STOCKHOLDERS CAN OBTAIN THE OFFER TO PURCHASE AND RELATED MATERIALS FREE AT THE SEC’S WEBSITE AT WWW.SEC.GOV, FROM CREDIT SUISSE FIRST BOSTON LLC, THE DEALER MANAGER FOR THE OFFER, FROM MACKENZIE PARTNERS, THE INFORMATION AGENT FOR THE OFFER, OR FROM ORACLE CORPORATION.

[Separate page 3]

It’s a Win/Win Transaction

The Win for Shareholders

Oracle shareholders win as the transaction will be immediately accretive for Oracle shareholders exclusive of amortization of intangibles. The combined company will be the second largest applications company and will compete effectively with Microsoft, SAP and other companies in the increasingly competitive enterprise applications industry. Our forecast of earnings accretion is not predicated on unrealistic assumptions resulting from a desperate attempt to build a financial case. Our numbers are conservative and logical.

PeopleSoft shareholders win by receiving certain, cash value that is fully financed with no exit risk. Oracle is making this tender offer from a position of financial strength. Oracle’s underlying business is strong, as exhibited by our most recent results for the fiscal fourth quarter and full year that exceeded consensus earnings estimates. (Visit the Oracle Investor Relations web site for additional information).

The Win for Customers

PeopleSoft customers win because we are extending the support period for PeopleSoft products. Contrary to numerous reports in the press, we do not plan to eliminate support for PeopleSoft products. PeopleSoft customers will not be forced to migrate to Oracle applications. Instead, when and if these customers

6

elect to migrate to the Oracle E-Business Suite, they will receive a free license upgrade for like modules and access to the only enterprise application suite built on Internet technology.

Oracle customers win and will benefit from the additional developers and intellectual property acquired. The best features and ideas from PeopleSoft will be incorporated into future versions of the E-Business Suite.

On June 20, 2003, Oracle made the following public commitment to PeopleSoft customers:

1. We will not shut down PeopleSoft products.

2. You will not be forced to convert to Oracle E-Business Suite applications.

3. We will provide high quality, truly global customer service for PeopleSoft products through our award-winning customer support organization, which will include PeopleSoft specialists.

4. We will extend the support period for PeopleSoft products beyond the timeframe PeopleSoft itself has committed to and into the next decade.

5. We will take no action that reduces the functionality of your PeopleSoft implementations.

6. We will increase the value of your PeopleSoft investments through ongoing enhancements and maintenance delivered by one of the largest software development organizations in the world.

7. If and only if customers elect to do so, they may move to the Oracle E-Business Suite via FREE module-for-module upgrades.

The Win for Oracle Employees

Larry Ellison, Oracle’s Chairman and Chief Executive Officer, has been vocal about the anticipated consolidation of the highly-fragmented applications market and Oracle management has been actively reviewing enterprise applications vendors that meet our acquisition criteria. With the opportunity to combine Oracle and PeopleSoft, we offer to employees:

• A meaningful positive impact on future financial results

• A straightforward business integration with minimal execution risk

• A richer product offering incorporating the best features of PeopleSoft’s products to enhance future versions of Oracle E-Business Suite

• The opportunity to significantly strengthen Oracle’s ability to compete in enterprise applications against SAP, Microsoft and others

THE SOLICITATION AND THE OFFER TO BUY PEOPLESOFT’S COMMON STOCK IS ONLY MADE PURSUANT TO THE OFFER TO PURCHASE AND

7

RELATED MATERIALS THAT ORACLE CORPORATION AND PEPPER ACQUISITION CORP. FILED ON JUNE 9, 2003, AS AMENDED JUNE 18, 2003. STOCKHOLDERS SHOULD READ THE OFFER TO PURCHASE AND RELATED MATERIALS CAREFULLY BECAUSE THEY CONTAIN IMPORTANT INFORMATION, INCLUDING THE TERMS AND CONDITIONS OF THE OFFER. STOCKHOLDERS CAN OBTAIN THE OFFER TO PURCHASE AND RELATED MATERIALS FREE AT THE SEC’S WEBSITE AT WWW.SEC.GOV, FROM CREDIT SUISSE FIRST BOSTON LLC, THE DEALER MANAGER FOR THE OFFER, FROM MACKENZIE PARTNERS, THE INFORMATION AGENT FOR THE OFFER, OR FROM ORACLE CORPORATION.

[Separate page 4]

What Employees Can & Can’t Say

[PHOTO: JIM FINN]

Caption: VP Worldwide Corporate Communications

As Oracle employees, we may be asked by customers, vendors, friends and colleagues to comment on the PeopleSoft situation. Given the serious nature of the tender offer Oracle has extended for PeopleSoft, only a select few executives are speaking on behalf of Oracle on this matter.

During the next few weeks, it is imperative that you do not answer questions that go beyond the following four points below about the Oracle tender offer for PeopleSoft. Encourage interested people to visit www.oracle.com/peoplesoft for more information.

1. Our offer is the right choice for PeopleSoft shareholders because it is an all-cash, low-risk, fully financed tender offer that provides compelling and certain value.

2. Our offer is the right choice for Oracle shareholders because the combination of our two companies will provide an immediate and positive impact on Oracle’s future financial results.

3. Our offer is the right choice for PeopleSoft customers because they will gain extended support for their existing PeopleSoft products, access to Oracle’s award winning global support operation, and a graceful migration path to the far broader and fully integrated E-Business Suite.

4. Our offer is the right choice for Oracle customers because it will be business as usual and they will benefit from the best features from PeopleSoft in subsequent versions of the E-Business Suite.

8

We are counting on you to represent Oracle in an appropriate manner and fully expect that you will adhere to this important policy.

[PHOTO: DAN COOPERMAN]

Caption: Dan Cooperman, General Counsel & SVP

Refer Press & Analyst Calls to Corporate Communications

Because the pending transaction between Oracle and PeopleSoft will continue to receive local, national and international press coverage, I’d like to remind you that as a public company, Oracle has fiduciary, legal and professional responsibilities in managing its external communications. From a legal standpoint, Oracle must comply with federal and state securities laws, which regulate the nature, timing and content of all disclosures by the company. Violation of these laws may result in civil and criminal penalties against the company, as well as individual officers and employees.

From a business standpoint, Oracle’s success depends in large part on its credibility with its customers, shareholders and members of the press and analyst communities. Our credibility is significantly undermined when different Oracle “sources” provide “unofficial” information or comment to these parties. To retain credibility and preserve our relationships with the press and analyst communities and to avoid legal liability, Oracle must deliver a consistent message founded on fact, rather than untimely leaks and rumors spread selectively by undisclosed Oracles “sources.”

For these reasons, ALL press and market analyst inquiries must be forwarded to Jennifer Glass (link to jennifer.glass@oracle.com) our Corporate Communications organization for follow-up and response and ALL contacts must be initiated under their guidance. Any leaks of Oracle information to the press or analysts will be investigated as a violation of our policy and may result in disciplinary action.

Please refer to our policy [link http://globalxchange.oraclecorp.com/pls/gxchange/PHP.wwv_media.show_new

window?p_id=1038641&p_currcornerid=1&p_settingssetid=1&p_settingssiteid=0&p_siteid=1&p_title=Policy+

Regarding+Communication+with+the+Press+%26+Analysts&p_type=text&p_textid=3155783] and Corporate Communications contacts.

THE SOLICITATION AND THE OFFER TO BUY PEOPLESOFT’S COMMON STOCK IS ONLY MADE PURSUANT TO THE OFFER TO PURCHASE AND RELATED MATERIALS THAT ORACLE CORPORATION AND PEPPER ACQUISITION CORP. FILED ON JUNE 9, 2003, AS AMENDED

9

JUNE 18, 2003. STOCKHOLDERS SHOULD READ THE OFFER TO PURCHASE AND RELATED MATERIALS CAREFULLY BECAUSE THEY CONTAIN IMPORTANT INFORMATION, INCLUDING THE TERMS AND CONDITIONS OF THE OFFER. STOCKHOLDERS CAN OBTAIN THE OFFER TO PURCHASE AND RELATED MATERIALS FREE AT THE SEC’S WEBSITE AT WWW.SEC.GOV, FROM CREDIT SUISSE FIRST BOSTON LLC, THE DEALER MANAGER FOR THE OFFER, FROM MACKENZIE PARTNERS, THE INFORMATION AGENT FOR THE OFFER, OR FROM ORACLE CORPORATION.

[Separate page 5]

Making Headlines

[LINK TO oracle.com/peoplesoft

[Separate page 6]

FAQs

Do you have a general question about Oracle’s cash tender offer for PeopleSoft? Submit your question and we will answer those most frequently asked by employees. Remember that your questions have to be general enough to be of interest to all Oracle employees.

Please forward immediately any information and feedback as you hear it via contact.oracle@oracle.com. We will have a call center available beginning Monday morning to respond to phone calls as well. Check back to this employee website for the local hotlines, which will be published shortly.

Click here to submit your question (link to donna.uchida@oracle.com)

When did you launch the tender offer?

Oracle formally launched the cash tender offer on Monday, June 9, 2003.

How long will the tender offer remain open?

At least 20 business days.

Is your offer subject to any conditions?

Our offer is subject to certain conditions including, but not limited to, expiration of the applicable Hart-Scott-Rodino waiting period, redemption or amendment of PeopleSoft’s poison pill, and a majority of PeopleSoft’s stockholders validly tendering, and not withdrawing, their shares.

10

Our offer is not subject to due diligence or financing. Moreover, our offer is in no way contingent upon completion of the proposed PeopleSoft / J.D. Edwards merger.

How will you finance the transaction?

The proposed transaction will not be contingent on financing. To fund our offer we will utilize available cash reserves as well as a bridge financing facility from Credit Suisse First Boston. After consummation of this transaction, we will evaluate the available alternatives for permanent financing. THE SOLICITATION AND THE OFFER TO BUY PEOPLESOFT’S COMMON STOCK IS ONLY MADE PURSUANT TO THE OFFER TO PURCHASE AND RELATED MATERIALS THAT ORACLE CORPORATION AND PEPPER ACQUISITION CORP. FILED ON JUNE 9, 2003, AS AMENDED JUNE 18, 2003. STOCKHOLDERS SHOULD READ THE OFFER TO PURCHASE AND RELATED MATERIALS CAREFULLY BECAUSE THEY CONTAIN IMPORTANT INFORMATION, INCLUDING THE TERMS AND CONDITIONS OF THE OFFER. STOCKHOLDERS CAN OBTAIN THE OFFER TO PURCHASE AND RELATED MATERIALS FREE AT THE SEC’S WEBSITE AT WWW.SEC.GOV, FROM CREDIT SUISSE FIRST BOSTON LLC, THE DEALER MANAGER FOR THE OFFER, FROM MACKENZIE PARTNERS, THE INFORMATION AGENT FOR THE OFFER, OR FROM ORACLE CORPORATION.

[Separate page 6]

Glossary of Financial Terms

Acquisition:    acquiring control of a corporation, called a target, by stock purchase or exchange.

Cash Tender Offer:    an offer from a company to shareholders to buy their shares of stock with cash.

Class Action Lawsuit:    lawsuit filed by one or more persons on behalf of a group of individuals all having the same grievance.

Exchange Offer:    an offer by a firm to give one security, such as a bond or preferred stock, in exchange for another security, such as shares of common stock.

Fiduciary Duty:    an obligation to act solely in the best interest of another party (i.e. a corporation’s board member has a fiduciary duty to the shareholders).

11

Hart-Scott-Rodino Waiting Period:    a period of time in which governmental anti-trust agencies can access and evaluate information about a proposed merger or acquisition.

Horizontal Acquisition:    an acquisition by one company of another company in the same industry.

Poison Pill:    a defensive strategy designed to prevent a takeover bid, even if the majority of shareholders favor the acquisition, by increasing the takeover cost.

Proxy:    a ballot by which shareholders can submit their votes on proposed corporate actions without physically attending the annual meeting.

Proxy Contest:    strategy used by an acquiring company in a takeover attempt whereby the acquirer challenges the target company’s management and solicits support from the target company’s shareholders for proposals that would effectively give the acquiring company control of the target.

Securities & Exchange Commission (SEC):    The primary federal regulatory agency for the securities industry, whose responsibility is to promote full disclosure and to protect investors against fraudulent and manipulative practices in the securities markets. The SEC has five commissioners, each appointed for a five year term that is staggered so that one new commissioner is being replaced every year. A provision within the Securities & Exchange Act of 1934 requires companies to disclose information when extending a tender offer.

Tender offer:    An offer from a company to shareholders to buy their shares of stock. Often, a tender offer is a key element in one company’s attempt to take over another. To entice you to sell, the company making the tender offer may be willing to pay an above-market price for your shares.

Resources for Financial Terms:

InvestorWords.com http://www.investorwords.com/cgi-bin/bysubject.cgi?15

National Futures Association.

http://www.nfa.futures.org/basicnet/glossary.aspx?term=B

THE SOLICITATION AND THE OFFER TO BUY PEOPLESOFT’S COMMON STOCK IS ONLY MADE PURSUANT TO THE OFFER TO PURCHASE AND RELATED MATERIALS THAT ORACLE CORPORATION AND PEPPER ACQUISITION CORP. FILED ON JUNE 9, 2003, AS AMENDED JUNE 18, 2003. STOCKHOLDERS SHOULD READ THE OFFER TO PURCHASE AND RELATED MATERIALS CAREFULLY BECAUSE THEY

12

CONTAIN IMPORTANT INFORMATION, INCLUDING THE TERMS AND CONDITIONS OF THE OFFER. STOCKHOLDERS CAN OBTAIN THE OFFER TO PURCHASE AND RELATED MATERIALS FREE AT THE SEC’S WEBSITE AT WWW.SEC.GOV, FROM CREDIT SUISSE FIRST BOSTON LLC, THE DEALER MANAGER FOR THE OFFER, FROM MACKENZIE PARTNERS, THE INFORMATION AGENT FOR THE OFFER, OR FROM ORACLE CORPORATION.

13

EX-99.(A)(5)(XXX)

Exhibit (a)(5)(xxx)

ORACLE LAWRENCE J. ELLISON Chairman and CEO Oracle Corporation 500 Oracle Parkway Redwood Shores California 94065 phone 800.633.0925

Dear:

Since we announced our offer to acquire PeopleSoft, a good deal of uncertainty has been spread about the impact this will have on PeopleSoft customers. In light of this, I want to be clear about what we intend to do, ease any apprehension you have, and reaffirm our commitment to PeopleSoft customers, because you are key to the success of this transaction.

We have heard your concerns about support for the products you already use, and we are prepared to alleviate those concerns. Oracle will continue to support PeopleSoft products for at least the next 10 years. You will be able to purchase additional PeopleSoft licenses. And we will protect the significant technology investments that all PeopleSoft customers have made.

Likewise, our interest in you as a customer is not dependent on a migration to Oracle Applications. We have consistently said that we would significantly extend PeopleSoft’s support deadlines so that PeopleSoft customers are not forced to migrate to any other version or product. In the meantime, we will provide you with the resources of our much larger, award-winning global support organization.

You can also be assured that we will honor these commitments, because we’ve done so before. Nearly nine years after acquiring the Rdb database from Digital Equipment Corporation, we are still providing world-class support to thousands of Rdb customers who are running mission-critical applications. Rdb customers will attest to their positive experience with Oracle.

Clearly, keeping PeopleSoft customers happy is key to the success of this transaction. I hope this letter has helped clarify our intentions and address any immediate concerns you might have. I have attached some additional information to help you better understand our commitment to you, along with a case study on the Rdb transaction.

I encourage you to contact us at 1.800.633.0925 or visit Oracle.com/PeopleSoft so we can answer your questions or hear what you need.

Sincerely,

/s/    LAWRENCE J. ELLISON

Lawrence J. Ellison

Chairman and CEO

EX-99.(A)(5)(XXXI)

Exhibit (a)(5)(xxxi)

Nine Years Later:

Thousands of Satisfied

Oracle Rdb Customers

[GRAPHIC]

No forced migrations—Oracle delivers

post-acquisition support, innovation, stewardship

When Oracle acquired Rdb from Digital Equipment Corporation in 1994, we promised to focus on quality and stability while enhancing features based on customer demand. With the acquisition, we purchased patented technology, skilled engineers, and access to an important customer base. Nine years later, we’re keeping our promise to thousands of customers worldwide through technical innovation and unwavering support for their mission critical Rdb systems.

Committed to the Future of Rdb

Rdb is nearly 20 years old, yet in just nine years Oracle has developed more than 50 percent of the code base. Our significant enhancements, dedication, support, and resources continue to make Rdb the best choice for high-throughput database applications on OpenVMS systems—everything from cellular phone billing systems and lotteries to major financial exchanges—and satisfied customers like Intracorp prove it.

“I’ve worked with Rdb for more than 16 years. Oracle has maintained the outstanding level of customer support for Rdb that existed before its acquisition, and has continued to develop new features and performance enhancements,” says Ken McGinnis, database administrator for Intracorp, a Philadelphia-based medical management company with more than 20,000 customers.

When Digital sold the Rdb set of database products, the move concerned many Rdb customers. They wanted assurance that their mission-critical resource would be dependable into the next millennium. Thanks to Oracle, Rdb customers have unequivocally received that assurance. After acquiring Rdb, we formed independent Rdb Customer Advisory Councils in four regions—North America, Europe, Japan, and Australia/New Zealand—and then listened closely to what the councils had to say, building innovative features to meet customer demand. Nine years later, these same customers praise our successful management of Rdb’s acquisition and transition, demonstrating our clear grasp of the different customers and markets for Oracle and Rdb.

While the original contract with Rdb called for three years of development and seven years of support, we’ve gone well beyond that agreement, with nine years—and counting—of Rdb development and support. With the acquisition, some 90 percent of Digital Rdb employees chose to stay on with Oracle. In fact, Oracle’s head of technology development, Executive Vice President Charles A. Rozwat, is a former Digital Rdb executive who joined during the acquisition. Most of the development team, which remains in Nashua, New Hampshire, continues to fulfill commitments made to the Rdb customers, including the development of innovative, high-quality features as prioritized by customers and the councils; broadening the Rdb application set; and integrating Rdb with Oracle’s long-term strategies.

[LOGO]    ORACLE (R)

Nine Years Later: Thousands of Satisfied Oracle Rdb Customers

Making Rdb Customers a Priority

The key to our successful Rdb acquisition is simple—keep customers happy by treating them fairly, providing good support and maintenance, and listening to and responding to their needs. One of the ways we listen is through annual Rdb Technical Forums. These Forums are offered at no charge and present a series of sessions conducted by Oracle Rdb engineers and experts, and the Rdb user community.

“We’ve been Rdb customers since 1985, and when Oracle acquired the product in 1994, we were very worried about the future. Our worry was misplaced. Oracle’s process ensures we’re well informed, and Oracle gave Rdb a new lease on life with significant resources for enhancement,” says Chris Barratt, Information Systems Development Manager at Flinders Medical Centre (FMC) in Adelaide South Australia. “We still get the great support we had as a Digital customer. In nearly 10 years, we’ve never felt pressure to migrate to Oracle Database.”

Oracle also adds value to Rdb through support of other Oracle technologies, including Oracle9i Database and Oracle9i Application Server. With this support, Rdb developers and end users are able to use Oracle tools for application development, ad hoc queries, decision support, and internet application deployment.

“We’ve used Rdb since 1992, and our core business—running four online reservation systems with 1,500 users worldwide—hasn’t encountered any major problems. The switch from Digital to Oracle in no way harmed our operations, and Oracle’s product evolution and support continue to be very satisfactory,” says Luc Allemeersch, database administrator for Delight Information Systems, a Belgian service company for the travel and leisure industry.

Nine Years of Successful Rdb Stewardship

While Digital’s sale of Rdb to Oracle was of initial concern to customers, we’ve demonstrated nine years of technical innovation, rock-solid support, and steadfast commitment to Rdb customers. Some say it’s among the most successful software acquisitions the industry has seen—and our customers agree.

“When Digital sold Rdb to Oracle nine years ago, the Rdb community was stunned,” says Dr. Jeff Jalbert of JCC Consulting, which supports a large number of customers running mission critical Rdb applications worldwide. “But instead of being forced to port to some other platform, we’ve continued to receive upgrades to the product. These upgrades have proven critical for our customers to expand their businesses. I believe the sale was a major boon to Rdb customers. A wide range of Oracle and other products such as Developer now talk natively to Rdb databases through a native OCI interface; this never would have happened with Rdb under Digital.”

Today, Oracle still supports more than 2,000 Rdb customers around the world. Without exception, these customers report high satisfaction with their service from Oracle, due to our consistent and expert service, support, and dedication.

“We still get the great

support we had as a

Digital customer.

In nearly 10 years,

we’ve never felt

pressure to migrate

to Oracle Database.”

— Chris Barratt,

Information Systems Development Manager

at Flinders Medical Centre in

Adelaide, South Australia

[LOGO]    ORACLE (R)

oracle.com

Oracle is a registered trademark

of Oracle Corporation. All other

names may be trademarks of

their respective owners.

Copyright © 2003 Oracle Corporation

All Rights Reserved.

Printed in the U.S.A.

EX-99.(A)(5)(XXXII)

Exhibit (a)(5)(xxxii)

Oracle Support:

Committed to

Our Customers

[GRAPHIC]

Since Oracle’s founding, more than 25 years ago, our primary mission has been to help our customers succeed. We’ve achieved part of that goal by building world-class products, but just as important, we want to make sure that when you purchase an Oracle product, you get the support you need to make our technology work for you. Understanding your business issues, lowering your total cost of ownership, providing you with a range of innovative support options—these are just some of the ways we are working to enrich your overall experience with Oracle. Whether you engage us for standard help-desk support, remote assistance—or completely outsource management of your Oracle applications to us—we can help you choose the support plan that best meets your business needs.

Award - Winning

We know that we provide excellent support—but it’s nice that others recognize that as well. Oracle Support is recognized and lauded as one of the best by professional organizations, analysts, and customers. In 2002, Oracle Support Services received the Software Technical Assistance Recognition (STAR) Award for excellence in customer support service from the Service and Support Professionals Association (SSPA). In 2003, SSPA awarded us the WebSTAR award for excellence in Web-based service delivery. According to Bill Rose, SSPA Founder and CEO. “Oracle delivers an impressive array of ‘high touch’ customer support as well as world-class Web-based services which include self-service tools and resources.” Also in 2003, Oracle received the “Stevie Award” for Best Support Organization from the first national American Business Awards, an all-encompassing business awards program honoring top performances in the workplace. Michael Gallagher, founder and president of the Stevie Awards, says “Presenting Oracle with a Stevie Award for the quality of its support organization establishes a standard of excellence in this category for future award recipients to uphold.”

Customer - Focused

Beginning with its proactive, standardized global support practices and rigorously trained, globally based support engineers, Oracle’s primary goal is to ensure that your information systems and those of 214,000 other customers operate smoothly, regardless of the selected level of support. Oracle offers a full spectrum of customer support relationships, from traditional support assistance via the telephone or on the Web through OracleMetaLink, to a full partnership via Oracle Outsourcing. We maintain a global support network of more than 4,000 support engineers that operate out of six global support centers in five countries. We also have 1,500 field support engineers who provide direct customer care in countries where we do business. This range of services allows Oracle to provide unparalleled customer service. In-house and independent studies, including more than 17 positive industry analyst reports, have validated our customer approval ratings. Today, customer satisfaction is at an all-time high with 91 percent of customers rating Oracle average-to-excellent¹ and 84 percent saying that they would consider being a reference for Oracle Support Services².

Innovative

As our customer base has grown and diversified, Oracle has pioneered the development of innovative, automated methods to enhance the accessibility, quality, and timeliness of support for all customers. Among our innovative support offerings are rules-based tools that utilize automation to quickly collect a wide range of configuration and diagnostic data needed to identify and resolve most problems. Additionally, through a direct, secure connection to a customer system, Oracle Support Services can provide remote monitoring services, triage and diagnostic services, and

¹ Morgan Stanley/IOUG Survey, April 2002

² Oracle Survey, December 2002

[LOGO]     ORACLE (R)

Oracle Support: Committed to Our Customers

on-line problem resolution. Oracle connects to customers over 7,000 times per month, resulting in 50 percent faster resolution times; more than 90 percent of customers rated it as beneficial.

Responsive

Whether your organization depends on regular contact or prefers minimal communication, you want your support needs addressed and resolved immediately. Oracle Support Services has brought its call center online in the form of OracleMetaLink, a self-service Web application that includes an ever-growing knowledge repository, technical repositories and forums, and electronic filing and tracking capabilities for service requests. OracleMetaLink not only provides an opportunity for customers to find solutions to their problems immediately, where and when they need them, but also allows for true, global skills-based-routing of customer service requests, resulting in faster time to resolution. Customers can interact with similar businesses and organizations through online discussion forums to share experiences and suggestions. More than 20 million online self-service actions are generated per quarter and more than 80 percent of customers choose to log service requests via the internet.

Committed

Our commitment to supporting our software is among the best in the industry. Oracle has a history of maintaining our software significantly longer than our competitors do. Oracle Applications version 10.7 remained available to customers for almost six years, and terminal releases of Oracle’s core technology products are available to customers on an average of five years. We support the Rdb database, which we acquired from Digital Equipment Corporation in 1994, by continuing to enhance the software and sponsoring annual customer forums around the world. We believe that the newest releases of our software offer unparalleled improvements in functionality and ease of use, but we recognize that not every enterprise can run the most up-to-date software and we want to make sure that customers on older releases are supported as long as possible.

Additionally, we offer front line support for Linux, an operating system that we neither developed nor own. For Linux customers, we are their single point of contact, whether the problem is with Oracle software or the Linux operating system. We investigate the problem, fix it, and share the code fix with the Linux community if the problem is in the operating system. Our strong partnership with Red Hat and UnitedLinux, and our support for the Linux operating system, is unique in the industry.

Everywhere, All the Time

When you’re running mission-critical applications, you can’t afford downtime and you can’t afford to wait for support. But it doesn’t make sense for any software company to have product experts in every country around the clock. We believe that you’re better off getting your support from a global pool of experts than from a regional pool of experts. Does it improve the quality of service? The answer is definitely yes. Do customers appreciate the round-the-clock service they receive because of our global model? The answer to that is yes as well. Ask Christine Sheehy, director of Finance at Three Rivers Pharmaceuticals.

“We had a pretty interesting experience with Oracle Support back in September. A problem with a generator knocked out all power within a 100-mile radius. I was at home in the dark when my cell phone rang. It was someone from Oracle support in London, and he said, ‘We’re watching your system and it is down.’ He was just calling to let me know they had our systems backed up,” explained Sheehy. “When I found out he was calling from London, I thought how great it was to have someone monitoring and supporting our systems 24 hours a day. If we had hired our own people to do the job, they wouldn’t be able to baby-sit all the time. Since Oracle is global, they are set up to do just that. It’s a very powerful benefit.”

“Oracle delivers an impressive  

array of ‘high touch’ customer  

support as well as world-class  

Web-based services which  

include self-service tools  

and resources.”

— Bill Rose,

Founder and CEO,

Service and Support

Professionals Association

oracle.com

Oracle is a registered trademark

of Oracle Corporation. All other

names may be trademarks of

their respective owners.

Copyright © 2003 Oracle Corporation

All Rights Reserved.

Printed in the U.S.A.