Consolidated Statements of Operations - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Revenues
Earned premiums	$ 16,923	$ 15,869	$ 14,141
Fee income	1,301	1,313	1,168
Net investment income	1,951	1,780	1,603
Net realized capital gains (losses):
Total other-than-temporary impairment (“OTTI”) losses	(6)	(7)	(15)
OTTI losses recognized in other comprehensive income	(3)	(6)	(7)
Net OTTI losses recognized in earnings	(3)	(1)	(8)
Other net realized capital gains (losses)	398	(111)	173
Total net realized capital gains (losses)	395	(112)	165
Other revenues	170	105	85
Total revenues	20,740	18,955	17,162
Benefits, losses and expenses
Benefits, losses and loss adjustment expenses	11,472	11,165	10,174
Amortization of deferred policy acquisition costs (DAC)	1,622	1,384	1,372
Insurance operating costs and other expenses	4,580	4,281	4,563
Loss on extinguishment of debt	(90)	(6)	0
Reinsurance, Loss on Uncollectible Accounts in Period, Amount	91	0	0
Interest expense	259	298	316
Amortization of other intangible assets	66	68	14
Total benefits, losses and expenses	18,180	17,202	16,439
Income from continuing operations before income taxes	2,560	1,753	723
Income tax expense	475	268	985
Income (loss) from continuing operations, net of tax	2,085	1,485	(262)
Income (loss) from discontinued operations, net of tax	0	322	(2,869)
Net income (loss)	2,085	1,807	(3,131)
Preferred stock dividends	21	6	0
Net income (loss) available to common stockholders	$ 2,064	$ 1,801	$ (3,131)
Earnings per common share
Income (loss) from continuing operations Basic	$ 5.72	$ 4.13	$ (0.72)
Income (loss) from continuing operations Diluted	5.66	4.06	(0.72)
Net income (loss) Basic	5.72	5.03	(8.61)
Net income (loss) Diluted	$ 5.66	$ 4.95	$ (8.61)