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Share-Based Incentive Compensation (Tables)
 12 Months Ended
Dec. 31, 2019
Share-based Payment Arrangement [Abstract]  
Assumptions used in estimating fair value of options on grant date [Table Text Block] The following table provides information about options granted:
(for the year ended December 31,)
 
2019
 
2018
 
2017
Assumptions used in estimating fair value of options on grant date
 
 
 
 
 
 
Expected term of stock options
 
6 years

 
6 years

 
6 years

Expected volatility of Company’s stock
 
15.47% - 15.91%

 
14.94
%
 
16.50
%
Weighted average volatility
 
15.48
%
 
14.94
%
 
16.50
%
Expected annual dividend per share
 
$3.08 - $3.28
 
$2.88
 
$2.68
Risk-free rate
 
1.70% - 2.54%

 
2.68
%
 
2.08
%
Additional information
 
 
 
 
 
 
Weighted average grant-date fair value of options granted (per share)
 
$
16.64

 
$
20.13

 
$
16.15

Total intrinsic value of options exercised during the year (in millions)
 
$
88

 
$
67

 
$
90
Additional information regarding option grants [Table Text Block] The following table provides information about options granted:
(for the year ended December 31,)
 
2019
 
2018
 
2017
Assumptions used in estimating fair value of options on grant date
 
 
 
 
 
 
Expected term of stock options
 
6 years

 
6 years

 
6 years

Expected volatility of Company’s stock
 
15.47% - 15.91%

 
14.94
%
 
16.50
%
Weighted average volatility
 
15.48
%
 
14.94
%
 
16.50
%
Expected annual dividend per share
 
$3.08 - $3.28
 
$2.88
 
$2.68
Risk-free rate
 
1.70% - 2.54%

 
2.68
%
 
2.08
%
Additional information
 
 
 
 
 
 
Weighted average grant-date fair value of options granted (per share)
 
$
16.64

 
$
20.13

 
$
16.15

Total intrinsic value of options exercised during the year (in millions)
 
$
88

 
$
67

 
$
90
Summary of stock option activity under the Company's 2014 Incentive Plan and legacy share-based incentive compensation plans [Table Text Block]
A summary of stock option activity under the 2014 Incentive Plan and the legacy plans as of and for the year ended December 31, 2019 is as follows:
Stock Options
 
Number
 
Weighted
Average
Exercise
Price
 
Weighted
Average
Contractual
Life
Remaining
 
Aggregate
Intrinsic
Value
($ in millions)
Outstanding, beginning of year
 
8,994,356

 
$
106.93

 
 
 
 
Original grants
 
2,057,494

 
126.19

 
 
 
 
Exercised
 
(1,874,412
)
 
92.98

 
 
 
 
Forfeited or expired
 
(114,164
)
 
127.55

 
 
 
 
Outstanding, end of year
 
9,063,274

 
$
113.93

 
6.3 years
 
$
215

Vested at end of year (1)
 
6,025,208

 
$
106.91

 
5.3 years
 
$
184

Exercisable at end of year
 
4,001,010

 
$
96.37

 
3.9 years
 
$
163

___________________________________________
(1)
Represents awards for which the requisite service has been rendered, including those that are retirement eligible.
Summary of restricted stock units, deferred stock units and performance share activity [Table Text Block]
A summary of restricted stock units, deferred stock units and performance share activity under the 2014 Incentive Plan and the legacy plans as of and for the year ended December 31, 2019 is as follows:
 
 
Restricted and Deferred Stock
Units
 
Performance Shares
Other Equity Instruments
 
Number
 
Weighted
Average
Grant-Date
Fair Value
 
Number
 
Weighted Average
Grant-Date Fair
Value
Nonvested, beginning of year
 
1,216,676

 
$
122.34

 
684,889

 
$
128.83

Granted
 
591,365

 
126.88

 
371,754

 
126.18

Vested
 
(592,754
)
(1)
114.17

 
(365,743
)
(2)
118.78

Forfeited
 
(77,626
)
 
127.75

 
(27,625
)
 
129.78

Performance-based adjustment
 
—

 
—

 
5,472

(3)
123.17

Nonvested, end of year
 
1,137,661

(4)
$
128.59

 
668,747

 
$
132.76

___________________________________________
(1)
Represents awards for which the requisite service has been rendered.
(2)
Reflects the number of performance shares attributable to the performance goals attained over the completed performance period (three years) and for which service conditions have been met.
(3)
Represents the current year change in estimated performance shares to reflect the attainment of performance goals for the awards that were granted in each of the years 2017 through 2019.
(4)
95,953 shares of restricted common stock were also issued outside of the 2014 Incentive Plan in 2017 in connection with the acquisition of Simply Business, of which 41,997 shares remain unvested and are not included in this table. See note 9.