SEGMENT REPORTING

12 Months Ended

Dec. 31, 2020

The Company evaluates, oversees and manages the financial performance of two operating segments – North America and International.

The North America and International segments offer the following services: RWCS, which provide collection and processing of regulated and specialized waste, including medical (including reusable sharps disposal management services), pharmaceutical and hazardous waste, for disposal and compliance programs (under the Steri-Safe®, Clinical Services, First Practice Management, SeguriMed and EnviroAssure brand names); SID Services, which provide for the collection of personal and confidential information for secure destruction and recycling of shredded paper; and CRS which includes communication services such as appointment reminders, secure messaging, event registration and other communications for hospitals and IDN’s.

Beginning in 2020, we have changed our measure of segment profitability to Adjusted Income from Operations. Adjusted Income from Operations is Income (Loss) from Operations excluding certain specified items, including Intangible Amortization. Also, beginning in 2020, we presented our operations in Puerto Rico, which historically had been reported in our International reportable segment, in our North America reportable segment. Also in 2020, we presented U.S. CRS, which historically had been reported in Other, in our North America reportable segment. As a result of these changes in segment reporting, all applicable historical segment information has been recast to conform to the new presentation.

The segments were updated to reflect how the chief operating decision maker evaluates performance, determines resource allocation, and develops and executes strategies to drive growth and profitability. As a result of these changes in segment reporting, all applicable historical segment information has been recast to conform to the new presentation.

Our reportable segments are:

•North America

•International

Other (includes costs related to corporate enabling and shared services functions, annual incentive compensation, and stock-based compensation)

The following tables show financial information for the Company's reportable segments:


In millions
	Year Ended December 31,
	2020		2019		2018
Revenues
North America	$	2,189.2	$	2,739.9	$	2,843.1
International	486.3		569.0		642.8

Total	$	2,675.5	$	3,308.9	$	3,485.9
Depreciation (1)
North America	$	78.1	$	88.7	$	86.3
International	21.7		27.3		29.3
Other	6.8		9.8		10.0
Total	$	106.6	$	125.8	$	125.6
Intangible Amortization
North America	$	98.3	$	111.1	$	105.1
International	26.6		34.1		25.2
Other	—		—		—
Total	$	124.9	$	145.2	$	130.3
Adjusted Income from Operations
North America	$	606.0	$	595.0	$	754.4
International	46.5		70.7		64.7
Other	(263.9)		(213.7)		(200.1)
Total	$	388.6	$	452.0	$	619.0
Total Assets
North America	$	4,377.5	$	5,183.5	$	5,212.1
International	946.0		980.4		1,100.5
Other	258.4		273.1		142.9
Total	$	5,581.9	$	6,437.0	$	6,455.5

(1) Excludes depreciation of $2.0 million and $1.8 million for the year ended December 31, 2020 and 2019, respectively, which is included as part of Business Transformation.

The following table reconciles the Company's primary measure of segment profitability, Adjusted Income from Operations, to Income (loss) from operations:


In millions
	Year Ended December 31,
	2020		2019		2018
Total Reportable Segment Adjusted Income from Operations	$	388.6	$	452.0	$	619.0
Intangible Amortization	(124.9)		(145.2)		(130.3)
Business Transformation	(50.8)		(67.7)		(82.6)
Acquisition and Integration	—		(3.5)		(9.8)
Operational Optimization	(3.1)		(14.5)		(29.4)
Divestitures (including Divestiture Losses, net of Gains)	(133.0)		(114.7)		(20.5)
Litigation, Settlements and Regulatory Compliance	(20.3)		(28.2)		(93.2)
Asset Impairments	(15.5)		(22.1)		(26.5)
Goodwill Impairment	—		(228.3)		(358.7)
Other	(9.1)		(39.7)		(29.1)
Income (loss) from operations	$	31.9	$	(211.9)	$	(161.1)