SEGMENT REPORTING

9 Months Ended

Sep. 30, 2020


NOTE 8 – SEGMENT REPORTING

Beginning in the first quarter of 2020, we have changed our measure of segment profitability to Adjusted Income from Operations. Adjusted Income from Operations is Income (Loss) from Operations excluding certain specified items, including Intangible Amortization. Beginning in the first quarter of 2020, we presented our operations in

Puerto Rico, which historically had been reported in our International reportable segment, in our North America reportable segment. During the second quarter of 2020, we presented CRS, which historically had been reported in Other, in our North America reportable segment.

The segments were updated to reflect how the chief operating decision maker evaluates performance, determines resource allocation and develops and executes strategies to drive growth and profitability. See Part I, Item I. Financial Statements Note 3 Restructuring, Divestitures and Impairments. As a result of these changes in segment reporting, all applicable historical segment information has been recast to conform to the new presentation.

Our reportable segments are:

•North America

•International

•Other (which includes costs related to corporate enabling shared services functions and stock-based compensation)

The following tables show financial information for the Company's reportable segments:


In millions
	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Revenues
North America	$	517.1	$	691.9	$	1,663.0	$	2,076.2
International	119.3		141.2		356.6		432.8
Total	$	636.4	$	833.1	$	2,019.6	$	2,509.0
Adjusted Income from Operations
North America	$	157.0	$	155.5	$	447.0	$	444.7
International	15.4		20.0		32.3		53.1
Other	(71.4)		(56.7)		(199.2)		(168.4)
Total	$	101.0	$	118.8	$	280.1	$	329.4

The following table reconciles the Company's primary measure of segment profitability, Adjusted Income from Operations, to Loss from Operations:


In millions
	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Total Reportable Segment Adjusted Income from Operations	$	101.0	$	118.8	$	280.1	$	329.4
Business Transformation	(10.7)		(17.1)		(37.9)		(51.6)
Intangible Amortization	(31.4)		(35.8)		(94.5)		(110.5)
Acquisition and Integration	—		(1.6)		—		(3.5)
Operational Optimization	(3.1)		(3.9)		(3.1)		(11.1)
Divestitures (including Divestiture (losses) gains, net)	(105.4)		(85.3)		(172.9)		(87.4)
Litigation, Settlements and Regulatory Compliance	(3.5)		(2.4)		(12.1)		(21.3)
Goodwill Impairment	—		—		—		(20.9)
Asset Impairments	(0.6)		—		(12.9)		(3.7)
Other	(2.1)		(7.2)		(8.0)		(32.8)
Loss from operations	$	(55.8)	$	(34.5)	$	(61.3)	$	(13.4)

Domestic CRS assets of $78.4 million as of September 30, 2020 are now included in the North America reportable segment.

Other than the reorganization of our segments described above and the impact of the divestiture discussed in Part I, Item I. Financial Statements Note 3 Restructuring, Divestitures and Impairments, there were no significant changes by reportable segment from the information provided in the Company’s 2019 Form 10-K.