Revenue from Contracts with Customers

6 Months Ended

Mar. 31, 2023

Revenue From Contract With Customer [Abstract]

Revenue from Contracts with Customers

2. Revenue from Contracts with Customers

Contract Assets and Contract Liabilities

(in thousands)	March 31, 2023		September 30, 2022
Contract asset	$	23,771	$	21,096
Deferred revenue	$	671,404	$	520,333

As of March 31, 2023, $22.5 million of our contract assets are expected to be transferred to receivables within the next 12 months and therefore are included in Other current assets. The remainder is included in Other long-term assets and expected to be transferred within the next 24 months. Approximately $7.9 million of the September 30, 2022 contract asset balance was transferred to receivables during the six months ended March 31, 2023 as a result of the right to payment becoming unconditional. Additions to contract assets of approximately $10.6 million primarily related to revenue recognized in the period, net of billings. The majority of the contract asset balance relates to two large professional services contracts with invoicing terms based on performance milestones. There were no impairments of contract assets during the six months ended March 31, 2023.

During the six months ended March 31, 2023, we recognized $362.3 million of revenue that was included in Deferred revenue as of September 30, 2022 and there were additional deferrals of $415.6 million, primarily related to new billings. In addition, Deferred revenue increased by $97.8 million as a result of the acquisition of ServiceMax. For subscription contracts we generally invoice customers annually. The balance of total short- and long-term receivables as of March 31, 2023 was $862.8 million, compared to total short- and long-term receivables as of September 30, 2022 of $871.0 million.

Our multi-year, non-cancellable on-premises subscription contracts provide customers with an annual right to exchange software within the subscription with other software. As of March 31, 2023 and September 30, 2022, our total revenue liability was $27.1 million and $34.2 million, respectively, primarily associated with the annual right to exchange on-premises subscription software.

We maintain allowances for doubtful accounts for estimated losses resulting from the inability of our customers to make required payments. In determining the adequacy of the allowance for doubtful accounts, management specifically analyzes individual accounts receivable, historical bad debt, customer concentrations, customer credit-worthiness, current economic conditions, and accounts receivable aging trends. Our allowance for doubtful accounts on trade accounts receivable was $0.4 million as of March 31, 2023 and $0.4 million as of September 30, 2022. Uncollectible trade accounts receivable written off, net of recoveries and net bad debt expense were immaterial for the three and six months ended March 31, 2023 and 2022.

Costs to Obtain or Fulfill a Contract

We recognize an asset for the incremental costs of obtaining a contract with a customer if the benefit of those costs is expected to be longer than one year. These deferred costs are primarily related to commissions. As of March 31, 2023 and September 30, 2022, deferred costs of $42.3 million and $40.7 million, respectively, are included in Other current assets and $77.3 million and $77.0 million, respectively, are included in Other assets (non-current). Amortization expense related to costs to obtain a contract with a customer was $12.5 million and $24.5 million in the three and six months ended March 31, 2023, respectively, and $12.7 million and $24.3 million in the three and six months ended March 31, 2022, respectively. There were no impairments of the contract cost asset in the three and six months ended March 31, 2023 and March 31, 2022.

Remaining Performance Obligations

Our contracts with customers include transaction price amounts allocated to performance obligations that will be satisfied and recognized as revenue at a later date. As of March 31, 2023, the transaction price amounts include performance obligations of $671.4 million recorded in deferred revenue and $1,337.0 million that are not yet recorded in the Consolidated Balance Sheets. We expect to recognize approximately 58% of the total $2,008.4 million over the next 12 months, with the remaining amount thereafter.

Disaggregation of Revenue

(in thousands)	Three months ended				Six months ended
	March 31, 2023		March 31, 2022		March 31, 2023		March 31, 2022
Recurring revenue(1)	$	492,143	$	452,710	$	909,253	$	857,835
Perpetual license		8,921		9,540		22,165		18,008
Professional services		41,117		42,977		76,673		87,105
Total revenue	$	542,181	$	505,227	$	1,008,091	$	962,948

(1)Recurring revenue is comprised of on-premises subscription, perpetual support, SaaS, and cloud services revenue.

For further disaggregation of revenue by geographic region see Note 10. Segment and Geographic Information.