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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

FORM 10-K

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE FISCAL YEAR ENDED DECEMBER 31, 2020

Commission file No. 1-4422

 

ROLLINS, INC.

(Exact name of registrant as specified in its charter)

 

Delaware   51-0068479
(State or other jurisdiction of   (I.R.S. Employer Identification No.)
incorporation or organization)    
     
2170 Piedmont Road, N.E., Atlanta, Georgia   30324
(Address of principal executive offices)   (Zip Code)

 

 

Registrant’s telephone number, including area code: (404) 888-2000

Securities registered pursuant to Section 12(b) of the Act:

Title of each class   Trading Symbol(s)   Name of each exchange on which registered
Common Stock, $1 Par Value   ROL   The New York Stock Exchange

Securities registered pursuant to section 12(g) of the Act: None.

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes x No o

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.  Yes o No x

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes x No o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes x No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and emerging growth company in Rule 12b-2 of the Exchange Act.

Large Accelerated Filer        x Accelerated filer o
Non-accelerated filer o Smaller reporting company        o
                               Emerging growth company o
       

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards pursuant to Section 13(a) of the Exchange Act. o

Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C.7262(b)) by the registered public accounting firm that prepared or issued its audit report.  Yes x No o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes o No x

The aggregate market value of Rollins, Inc. Common Stock held by non-affiliates on June 30, 2020 was $6,322,406,653 based on the reported last sale price of common stock on June 30, 2020, which is the last business day of the registrant’s most recently completed second fiscal quarter.

Rollins, Inc. had 492,141,926 shares of Common Stock outstanding as of January 31, 2021.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Proxy Statement for the 2021 Annual Meeting of Stockholders of Rollins, Inc. are incorporated by reference into Part III, Items 10-14.

 
 

Rollins, Inc.

Form 10-K

For the Year Ended December 31, 2020

Table of Contents 

 

      Page
Part I      
Item 1.   Business. 3
Item 1.A.   Risk Factors. 7
Item 1.B.   Unresolved Staff Comments. 13
Item 2.   Properties. 13
Item 3.   Legal Proceedings. 13
Item 4.   Mine Safety Disclosures. 14
Item 4.A.   Information about our Executive Officers 14
       
Part II      
Item 5.   Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. 15
Item 6.   Selected Financial Data. 17
Item 7.   Management’s Discussion and Analysis of Financial Condition and Results of Operations. 17
Item 7.A.   Quantitative and Qualitative Disclosures about Market Risk. 25
Item 8.   Financial Statements and Supplementary Data. 26
Item 9.   Changes in and Disagreements with Accountants on Accounting and Financial Disclosures. 67
Item 9.A.   Controls and Procedures. 67
Item 9.B.   Other Information. 67
       
Part III      
Item 10.   Directors, Executive Officers and Corporate Governance. 68
Item 11.   Executive Compensation. 68
Item 12.   Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. 68
Item 13.   Certain Relationships and Related Party Transactions, and Director Independence. 69
Item 14.   Principal Accounting Fees and Services. 69
       
Part IV      
Item 15.   Exhibits, Financial Statement Schedules. 70
    Signatures. 73
    Schedule II. 75
    Exhibit Index. 76
2
 

PART I

 

Item 1.Business

General

Rollins, Inc. (the “Company”) is an international service company with headquarters located in Atlanta, Georgia, providing pest and termite control services through its wholly-owned subsidiaries and independent franchises to both residential and commercial customers in the United States, Canada, Australia, Europe, and Asia with international franchises in Canada, Central and South America, the Caribbean, Europe, the Middle East, Asia, Africa, and Australia. Our pest and termite control services are performed through a contract that specifies the pricing arrangement with the customer.

 

For a listing of the Company’s Subsidiaries, see Note 1 - Summary of Significant Accounting Policies in the Notes to the Financial Statements (Part II, Item 8, of this Form 10-K).

The Company has one reportable segment, its pest and termite control business. Revenue, operating profit and identifiable assets for this segment, which includes the United States, Canada, Central and South America, the Caribbean,  Europe, the Middle East, Asia, Africa, and Australia are included in Item 8 of this document, “Financial Statements and Supplementary Data” beginning on page 26. The Company’s results of operations and its financial condition are not reliant upon any single customer or a few customers or the Company’s foreign operations.

Three-for-Two Stock Split

All share and per share data presented have been adjusted to account for the three-for-two stock split effective December 10, 2020.

Common Stock Repurchase Program

At the July 24, 2012 Quarterly Board of Directors’ meeting, the Board authorized the purchase of 16.9 million shares of the Company’s common stock. During the years ended December 31, 2020 and 2019, the Company did not repurchase shares on the open market. In total, there are 11.4 million additional shares authorized to be repurchased under prior Board approval. The repurchase program does not have an expiration date.

Franchising Programs

Orkin Franchises

 

The Company, through its wholly-owned subsidiary Orkin Systems, LLC (“Orkin Systems”), began its domestic Orkin franchise program in the U.S. in 1994, and established its first international franchise in 2000. It has since expanded to Central and South America, the Caribbean, Europe, the Middle East, Asia, and Africa. The Company continues to expand its growth through the franchise program of its Orkin brand. This program is primarily used in smaller markets where it is currently not economically efficient to establish and operate a company-owned Orkin branch. Domestic Orkin franchises are subject to a contractual buyback provision at Orkin System’s option with a pre-determined purchase price using a formula applied to revenues of the franchise. International Orkin franchise agreements also contain an optional buyback provision, but it is subject to the franchisee’s renewal option.

   At December 31, 
Orkin franchises  2020   2019   2018 
Domestic franchises   49    50    47 
International franchises   94    97    86 
Total Orkin franchises   143    147    133 
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Critter Control Franchises

 

The Company expands its animal control growth through the franchise program of its wholly-owned subsidiary, Critter Control, Inc. (“Critter Control”). The Company has purchased several Critter Control locations from its franchise owners while renaming and converting several previous Trutech, LLC locations to Critter Control locations. The majority of Critter Control’s locations are franchised. Critter Control franchises are subject to a contractual buyback provision at Critter Control’s option with a pre-determined purchase price using a formula applied to revenues of the franchise.

   At December 31, 
Critter Control franchises  2020   2019   2018 
Domestic franchises   79    84    80 
International franchises   0    1    1 
Total Critter Control franchises   79    85    81 

Australia Franchises

 

The Company has Australian franchises through Rollins Australia Pty Ltds wholly-owned subsidiaries, Scientific Pest Management (Australia/Pacific) Pty Ltd (“Scientific Pest Management”) and Murray Rollins Pty Ltd (“Murray Pest Control”).

   At December 31, 
Australia franchises  2020   2019   2018 
Total Australia franchises   9    10    10 

 

Seasonality

The business of the Company is affected by the seasonal nature of the Company’s pest and termite control services. The increase in pest presence and activity, as well as the metamorphosis of termites in the spring and summer (the occurrence of which is determined by the timing of the change in seasons), has historically resulted in an increase in the revenue of the Company’s pest and termite control operations during such periods as evidenced by the following chart.

     
   Total Net Revenues 
(in thousands)  2020   2019   2018 
First quarter  $487,901   $429,069   $408,742 
Second quarter   553,329    523,957    480,461 
Third quarter   583,698    556,466    487,739 
Fourth quarter   536,292    505,985    444,623 
Years ended December 31,  $2,161,220   $2,015,477   $1,821,565 

Materials and Supplies

The Company has relationships with a national pest control product distributor and other suppliers for pest and termite control treatment products. The Company maintains a sufficient level of chemicals, materials and other supplies to fulfill its immediate servicing needs and to alleviate any potential short-term shortage in availability from its national network of suppliers. Additionally, the Company procured adequate supplies of gloves, masks, sanitization chemicals and other personal protective equipment that were in high demand during the pandemic.

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Competition

The Company believes that, through its wholly-owned subsidiaries Orkin, LLC (“Orkin”), Western Industries-North, LLC (“Western Pest Services”), The Industrial Fumigant Company, LLC (“IFC”), HomeTeam Pest Defense, Inc. (“HomeTeam”), Crane Acquisition, Inc. (“Crane Pest Control”), Waltham Services, LLC (“Waltham”), Trutech, LLC (“Trutech”) PermaTreat Pest Control Company, Inc. (“Permatreat”), Critter Control, Northwest Exterminating Co., LLC (“Northwest”), Okolona Pest Control, Inc. (“OPC”), Clark Pest Control of Stockton, Inc. (“Clark Pest Control”), McCall Service NW, LLC (“McCall”), Orkin Canada Corporation (“Orkin Canada”), Critter Control British Columbia, Inc. (“Critter Control Canada”), Allpest Pest Control (“Allpest”), Murray Pest Control, Scientific Pest Management, Statewide Rollins Pty Ltd (“Statewide”), Adams pest Control Pty Ltd (“Adams”), Safeguard Pest Control and Environmental Services Limited (“Safeguard”), AMES Group Limited (“AMES”), Guardian Pest Control Ltd (“Guardian”), Albany Environmental Services Ltd (“Albany”), Van Vynck Environmental Services Ltd (“Van Vynck”), and Aardwolf Pestkare (Singapore) Pte Ltd (“Aardwolf”), it competes favorably with competitors as the world’s largest pest and termite control company. The Company’s major competitors include Terminix, Ecolab, Rentokil and Anticimex.

The principal methods of competition in the Company’s pest and termite control markets are quality of service, customer proximity, guarantee terms, reputation for safety, technical proficiency, and price.

Research and Development

Expenditures by the Company on research activities relating to the development of new products or services are not significant. Some of the new and improved service methods and products are researched, developed and produced by unaffiliated universities and companies. Also, a portion of these methods and products are produced to the specifications provided by the Company.

The Company maintains a close relationship with several universities for research and validation of treatment procedures and material selection.

The Company conducts tests of new products with the specific manufacturers of such products.  The Company also works closely with leading scientists, educators, industry consultants and suppliers to improve service protocols and materials.

Environmental and Regulatory Considerations 

The Company’s business is subject to various legislative and regulatory enactments including, but not limited to, environmental laws, antitrust laws, employment laws (including wage and hour laws, payroll taxes and anti-discrimination laws), immigration laws, motor vehicle laws and regulations, human health and safety laws, securities laws including, but not limited to, SEC regulations, and federal, state and local laws and regulations governing worker safety and the pest and termite control industry. Compliance with these requirements may have a material effect on the Company’s capital expenditures, earnings, and competitive position.

Environmental, Health and Safety Matters

Specifically, our businesses are subject to various international, federal, state and local laws and regulations regarding environmental, health and safety matters. Among other things, these laws regulate the emission or discharge of materials into the environment, govern the use, storage, treatment, disposal, transportation and management of hazardous substances and wastes and protect the health and safety of our employees. These laws also impose liability for the costs of investigating and remediating, and damages resulting from, present and past releases of hazardous substances, including releases by prior owners or operators of sites we currently own or operate. Compliance with environmental, health and safety laws increases our operating costs, limits or restricts the services we provide and subjects us to the possibility of regulatory or private actions or proceedings.

 

Consumer Protection, Privacy and Solicitation Matters

Additionally, we are subject to international, federal, state, provincial and local laws and regulations designed to protect consumers generally, including laws governing lending, debt collection and consumer finance, consumer privacy and fraud, the collection and use of consumer data, telemarketing and other forms of solicitation. The telemarketing rules adopted by the Federal Communications Commission pursuant to the Federal Telephone Consumer Protection Act of 1991 and the Federal Telemarketing Sales Rule issued by the Federal Trade Commission govern our telephone sales practices. The CAN-SPAM Act regulates our email solicitations and the Consumer Review Fairness Act regulates consumer opinions on social media regarding our products and services. The California Consumer Privacy Act provides consumers the right to know what personal data we collect, how it is used, and the right to access, delete and opt out of the sale of their personal information to third parties. If we were to fail to comply with any of these applicable laws or regulations, we could be subject to substantial fines or damages, be involved in lawsuits, enforcement actions and other claims by third parties or governmental authorities, suffer losses to our reputation and our business or suffer the loss of licenses or penalties that may affect how the business is operated, which, in turn, could have a material adverse effect on our financial position, results of operations and cash flows.

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Franchise Matters

 

Certain of our subsidiaries are subject to various international, federal, state, provincial and local laws and regulations governing franchise sales, marketing and licensing and franchise trade practices generally, including applicable rules and regulations of the Federal Trade Commission. These laws and regulations generally require disclosure of business information in connection with the sale and licensing of our franchises. Certain state regulations also affect our ability as a franchisor, to revoke or refuse to renew a franchise. From time to time, we and one or more franchisees have, and may in the future become, involved in a dispute regarding the franchise relationship, including payment of royalties or fees, location of branches, advertising, purchase of products by franchisees, non-competition covenants, compliance with our standards or franchise renewal criteria. Any such franchise dispute could have a material adverse effect on our financial position, results of operations and cash flows.

Human Capital 

We believe one of the largest contributors to our Company’s success is the quality of our people. Attracting, developing and retaining high-quality talent is the primary objective of our human capital management. The development and retention of high-quality talent leads to a better customer experience and better customer retention. We develop and engage our people through our best-in-class training at all levels of our organization.

As of December 31, 2020, the Company had 15,616 employees. Approximately 14,200 of our employees were located in the United States, with approximately 13,500 employees at U.S. branch offices. Of the U.S. employees, less than 5% are represented by a labor union or covered by a collective bargaining agreement.

At December 31,  2020   2019   2018 
Employees   15,616    14,952    13,734 

Diversity, Equity and Inclusion

We make it a priority to promote and create a diverse, equitable and inclusive workplace that results in higher levels of satisfaction and engagement, stronger staff retention, higher productivity, and a heightened sense of belonging. Our mission is to have a culture of inclusion, where all individuals feel respected, are treated fairly, with an equitable opportunity to excel. To reinforce our mission, we launched a new global Diversity, Equity, and Inclusion (DEI) initiative in 2020. A key component of this initiative is our newly-formed Inclusion Advisory Council made up of employees from several different brands across the United States and Canada. Our council is currently focused on evaluating company policies, increasing employee awareness, and conducting employee listening sessions. Our goal is to create organizational change focusing on inclusion for all employees.

Health and Safety

We are committed to the health and safety of our employees and trade customers. During fiscal 2020, as a result of the COVID-19 pandemic, Rollins quickly implemented our pre-established business continuity plans. When state and local shelter-in-place restrictions were put in place, we experienced a smooth transition to a work-from-home environment for administrative staff and we limited traffic in and out of our branch locations. Employees receive regular emails with updated CDC guidelines, contact information for our Employee Assistance Program, and good news stories from various departments or branches to boost morale.

Community Involvement

We offer employees the opportunity to participate in various community outreach programs and believe that this commitment helps the Company to meet its goals of attracting, developing and retaining high-quality employees. We created Rollins United in 2019 to unify our brands’ philanthropic visions and consolidate our community outreach efforts. Our overarching goal is to create a significant impact in local communities over an extended period of time. The core mission of Rollins United is that everyone deserves a safe place to live, work, and play.

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Available Information

Our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to these reports, are available free of charge on our website at www.rollins.com, under the heading “Investor Relations – Filings and Reports – SEC Filings,” as soon as reasonably practicable after those reports are electronically filed with or furnished to the Securities and Exchange Commission (“SEC”).

 

Item 1.A.Risk Factors

You should consider carefully the following risk factors before making an investment decision with respect to our securities. You are cautioned that the risk factors discussed below are not exhaustive.

Risks Related to our Brand and Certain Intellectual Property Rights  

Our business depends on our strong brands and failing to maintain and enhance our brands and develop a positive client reputation could hurt our ability to retain and expand our base of customers.

Our strong brands, Rollins, Orkin, HomeTeam, Clark Pest Control, Western, Northwest, IFC, Crane Pest Control, Waltham, Trutech, PermaTreat, Critter Control, Safeguard Pest Control, Aardwolf Pestkare, OPC, and other strong brands have significantly contributed to the success of our business.  Maintaining and enhancing our brands increases our ability to enter new markets and launch new and innovative services that better serve the needs of our customers.  Our brands may be negatively impacted by a number of factors, including, among others, reputational issues and product/technical failures.  Further, if our brands are significantly damaged, our business, operating results, and financial condition may be materially and adversely affected.  We continue to develop strategies and innovative tools to gain a deeper understanding of customer acquisition, retention and client replacement in order to more effectively expand and retain our customer base. Maintaining and enhancing our brands will depend largely on our ability to remain a service leader and continue to provide high-quality pest control services that are truly beneficial and play a meaningful role in people’s lives.

Our brand recognition could be impacted if we are not able to adequately protect our intellectual property and other proprietary rights that are material to our business.

Our ability to compete effectively depends in part on our rights to service marks, trademarks, trade names and other intellectual property rights we own or license, particularly our registered brand names and service marks, Orkin®, Orkin Canada®, HomeTeam Pest Defense®, TAEXX®, Clark Pest Control®, Western Pest Services®, Northwest Exterminating®, Critter Control®, IFC®, Trutech®, Waltham Pest Services®, OPC Services®, Perma Treat Pest and Termite Control®, Crane Pest Control®, Murray Pest Control®, Allpest®, Statewide Pest Control®, Safeguard the Pest Control People®, Aardwolf Pestkare®, Adams Pest Control™, McCall® and others. Although we have sought to register or protect many of our marks either in the United States or in the countries in which they are or may be used, we have not sought to protect our marks in every country. Furthermore, because of the differences in foreign trademark, patent and other intellectual property or proprietary rights laws, we may not receive the same protection in other countries as we would in the United States. If we are unable to protect our proprietary information and brand names, we could suffer a material adverse impact on our reputation, business, financial position, results of operations and cash flows. Litigation may be necessary to enforce our intellectual property rights and protect our proprietary information, or to defend against claims by third parties that our products, services or activities infringe their intellectual property rights.

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Our franchisees, subcontractors, and vendors could take actions that could harm our business.

Our franchisees, subcontractors, and vendors are contractually obligated to operate their businesses in accordance with the standards set forth in our agreements with them and applicable laws and regulations. Each franchised brand also provides training and support to franchisees. However, franchisees, subcontractors, and vendors are independent third parties that we do not control, and who own, operate and oversee the daily operations of their businesses. As a result, the ultimate success of any franchise operation rests with the franchisee. If franchisees do not successfully operate their businesses in a manner consistent with required standards, royalty payments to us will be adversely affected and our brands’ image and reputation could be harmed. This could materially adversely impact our business, financial position, results of operations and cash flows. Similarly, if subcontractors, vendors and franchisees do not successfully operate their businesses in a manner consistent with required laws, standards and regulations, we could be subject to claims from regulators or legal claims for the actions or omissions of such third-party distributors, subcontractors, vendors and franchisees. In addition, our relationship with our franchisees, subcontractors, and vendors could become strained (including resulting in litigation) as we impose new standards or assert more rigorous enforcement practices of the existing required standards. These strains in our relationships or claims could have a material adverse impact on our reputation, business, financial position, results of operations and cash flows.

From time to time, we receive communications from our franchisees regarding complaints, disputes or questions about our practices and standards in relation to our franchised operations and certain economic terms of our franchise arrangements. If franchisees or groups representing franchisees were to bring legal proceedings against us, we would vigorously defend against the claims in any such proceeding. Our reputation, business, financial position, results of operations and cash flows could be materially adversely impacted, and the price of our common stock could decline.

Risks Related to the Global Economy and Public Health Crises

Economic conditions may materially adversely affect our business.

Pest and termite services represent discretionary expenditures to many of our residential customers. If consumers restrict their discretionary expenditures, we may suffer a decline in revenues from our residential service lines. Economic downturns can also adversely affect our commercial customers, including food service, hospitality and food processing industries whose business levels are particularly sensitive to adverse economies. For example, we may lose commercial customers and related revenues because of consolidation or cessation of commercial businesses or because these businesses switch to a lower cost provider.

Our business, results of operations and financial condition is impacted by the coronavirus (COVID-19) pandemic and the restrictions put in place in connection therewith.

We  have and continue to respond to the global outbreak of COVID-19 by taking steps to mitigate the potential risks posed to us by its spread and the impact of the restrictions put in place by the local, state and federal governments to protect the population. However, the resurgence of the COVID-19 pandemic in key areas of our operations may require us to implement additional restrictions on our operations. We continue to execute our business continuity plan and have implemented a comprehensive set of new protocols for the health and safety of our employees, customers, and business partners, such as wearing masks, gloves, and other personal protective equipment, social distancing, utilizing electronic documents and sanitizing high touch surfaces, among others. Our employees transitioned to work-from-home during fiscal 2020 where appropriate. However, due to the speed and scope with which the COVID-19 situation has evolved and the uncertainty of its duration and the timing of recovery, we are not able at this time to predict the extent to which the COVID-19 pandemic may have a material effect on our results of operations or financial condition. In addition, the unprecedented uncertainty surrounding COVID-19, due to rapidly changing governmental directives, public health challenges and progress, macroeconomic consequences, and market reactions thereto, also makes it more challenging for our management to estimate the future performance of our business and develop strategies to generate growth or achieve our objectives for 2021 and beyond.

Risks Related to our Labor Force

Our inability to attract and retain skilled workers may impair growth potential and profitability.

Our ability to remain productive and profitable will depend substantially on our ability to attract and retain sales and service operations professional workers, develop leadership and implement diversity, equity and inclusion initiatives. Our ability to expand our operations is in part impacted by our ability to increase our labor force. The demand for employees is high, and the supply is limited. A significant increase in the wages paid and benefits offered by competing employers could result in a reduction in our labor force, increases in our labor costs, or both. If either of paid these events occurred, our capacity and profitability could be diminished, and our growth potential could be impaired.

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Risks Related to our Business, Industry and Operations

We face risks regarding our ability to maintain our competitive position in the pest control industry in the future.

We operate in a highly competitive industry. Our revenues and earnings are affected by changes in competitors’ prices and general economic issues. We compete with other large pest control companies, as well as numerous smaller pest control companies, for a finite number of customers. We believe that the principal competitive factors in the market areas that we serve are service quality, terms of guarantees, reputation for safety, technical proficiency and price. Although we believe that our experience and reputation for safety and quality service are excellent, we cannot assure investors that we will be able to maintain our competitive position.

We may not be able to identify, complete or successfully integrate acquisitions.

Acquisitions have been and may continue to be an important element of our business strategy. We cannot assure investors that we will be able to identify and acquire acceptable acquisition candidates on terms favorable to us in the future. We cannot assure investors that we will be able to integrate successfully the operations and assets of any acquired business with our own business. Any inability on our part to integrate and manage the growth from acquired businesses could have a material adverse effect on our results of operations and financial condition.

Expanding into international markets presents unique challenges, and our expansion efforts with respect to international operations may not be successful.

An element of our strategy includes further expansion into international markets. Our ability to successfully operate in international markets may be adversely affected by political, economic and social conditions beyond our control, local laws and customs, and legal and regulatory constraints, including compliance with applicable anti-corruption and currency laws and regulations, of the countries or regions in which we currently operate or intend to operate in the future. Risks inherent in our existing and future international operations also include, among others, the costs and difficulties of managing international operations, difficulties in identifying and gaining access to local suppliers, suffering possible adverse tax consequences from changes in tax laws or the unfavorable resolution of tax assessments or audits, maintaining product quality and greater difficulty in enforcing intellectual property rights. Additionally, foreign currency exchange rates and fluctuations may have an adverse effect on the financial results of our international operations.

Our operations are affected by adverse weather conditions.

Our operations are directly impacted by the weather conditions worldwide. The business of the Company is affected by the seasonal nature of the Company’s pest and termite control services. The increase in pest presence and activity, as well as the metamorphosis of termites in the spring and summer (the occurrence of which is determined by the timing of the change in seasons), has historically resulted in an increase in the revenue and income of the Company’s pest and termite control operations during such periods. The business of the Company is also affected by extreme weather such as drought which can greatly reduce the pest population for extended periods.

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Risks Related to Cybersecurity, Privacy Compliance and Business Disruptions

The Company and its wholly-owned subsidiaries could suffer disruption to business operations and face economic and reputational damage, as well as be subject to fines, penalties and private litigation, if there is unauthorized access to or unintentional distribution of personal, financial, proprietary, confidential, or other protected data or information the Company is entrusted to keep about its customers, employees, business practices, or third parties.

Our internal information technology (“IT”) systems contain certain personal, financial, health, or other protected and confidential information that is entrusted to us by our customers and employees.  Our IT systems also contain the Company’s and its wholly-owned subsidiaries’ proprietary and other confidential information related to our business, such as business plans, customer lists and product and service development initiatives. We also grant third-party business partners and service providers access to such information in order to facilitate business operations and administer benefits.  Employees, third-party business partners, and service providers can knowingly or unknowingly disseminate such information or serve as an entry point for bad actors to access such information. Vulnerabilities from growth, acquisitions, and integration with new systems also exist. 

Our privacy compliance and digital risk management initiatives focus on the threats and risks to enterprise information and the underlying IT systems processing such information as part of the implementation of business processes.  The Company also relies on, among other things, commercially available vendors, cyber protection systems, software, tools and monitoring to provide security for processing, transmission and storage of protected information and data. The systems currently used for transmission and approval of payment card transactions, and the technology utilized in payment cards themselves, all of which can put payment card data at risk, meet standards set by the payment card industry (“PCI”). We have also implemented policies and procedures, internal training, system controls, and constant monitoring and audit processes to protect the Company from internal and external vulnerabilities and to comply with consumer privacy laws in the areas in which we operate.  Further, the Company limits retention of certain data, encrypts certain data and otherwise protects information to comply with consumer privacy laws in the areas in which we operate.

We continue to evaluate and modify our systems and protocols for data security compliance purposes, and such standards may change from time to time. We monitor certain third-party business partners and service providers for compliance and vulnerabilities.  Activities by bad actors, changes in computer and software capabilities and encryption technology, new tools and discoveries, cloud applications, changes in multi-jurisdictional regulations, and other events or developments may result in a compromise or breach of our systems. Any compromises, breaches, application errors  or human mistakes related to our systems or failures to comply with applicable standards could not only disrupt our financial operations, including our customers’ ability to pay for our services and products by credit card or their willingness to purchase our services and products, but could also result in violations of applicable laws, regulations, orders, industry standards or agreements and subject us to costs, penalties and liabilities which could have a material adverse impact on our reputation, business, financial position, results of operations and cash flows. Furthermore, a breach of data security or failure to comply with rigorous multi-jurisdictional consumer privacy requirements could expose us to customer litigation, regulatory actions and costs related to the reporting and handling of such a violation or breach.

Risks Related to Legal, Regulatory and Risk Management Matters

We are from time to time subject to lawsuits, investigations and other proceedings which could have a material adverse effect on our business, financial condition and results of operations, and our operations may be adversely affected if we fail to comply with applicable law or other governmental regulations, including environmental and other regulations relating to the pest control industry.

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In the normal course of business, we are involved in various claims, arbitrations, contractual disputes, investigations and litigation, including claims that our services or vehicles caused damage or injury, claims that our services did not achieve the desired results, claims related to acquisitions, allegations by federal, state or local authorities, including the SEC, of violations of regulations or statutes, claims related to wage and hour law violations and claims related to environmental matters.  These claims, proceedings or litigation, either alone or in the aggregate, could have a material adverse effect on our business, financial condition and results of operations.

Additionally, our business is significantly affected by and subject to regulation by various federal, state, provincial, regional and local governments in the countries in which we operate, including, but not limited to, environmental laws, antitrust laws, consumer protection laws, employment laws, including wage and hour laws, payroll taxes and anti-discrimination laws, immigration, human health and safety laws and other regulations relating to the pest control industry.

We are unable to predict whether such laws will, in the future, materially affect our operations and financial condition or whether any changes will require us to incur substantial increases in costs in order to comply with such changes. Penalties for noncompliance with these laws may include investigations, criminal sanctions or civil remedies, including, but not limited to, cancellation of licenses, fines, and other corrective actions, which could negatively affect our business, financial condition and results of operations.

The ongoing SEC investigation and any potential related litigation entail risks and uncertainties.

The SEC is conducting an investigation, which the Company believes is primarily focused on how it established accruals and reserves at period-ends and the impact of those accruals and reserves on reported earnings. The investigation relates to period-ends for periods beginning January 1, 2015.  The Company is fully cooperating with the SEC’s investigation.  The Company’s Audit Committee retained independent counsel to conduct an internal investigation into matters related to the SEC investigation and, in particular, the Company’s processes for establishing and adjusting reserves for each quarter in the relevant periods. The internal investigation was concluded in October 2020. Based on the results of the internal investigation, it was determined that there was a significant deficiency in the Company’s internal controls relating to the documentation and review of accounting entries for certain reserves and accruals.  The Company has subsequently reevaluated and strengthened its internal controls over financial reporting, including improving processes and procedures and supporting documentation and providing additional training, which has resulted in the remediation of the significant deficiency. The Company, after consultation with the Audit Committee and independent counsel, believes that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended.

The SEC’s investigation is ongoing, however, and there can be no assurance that the SEC or another regulatory body will not make further regulatory inquiries or pursue action against the Company and its senior officers that could result in potentially significant sanctions and penalties, or that could require the Company to take additional remedial steps.  Potential sanctions against the Company and/or individuals could include penalties, injunctions, and cease-and-desist orders. Further, the Company may be subject to litigation from third parties related to the matters under review by the SEC.  Accordingly, the ongoing SEC investigation and any potential related litigation could result in distraction to management and entail risks and uncertainties the outcome of which could adversely affect our financial results and our reputation.

 

Product, service or other related liability claims could have a material adverse effect on our liquidity, financial position and results of operations.  

The handling, storage, transportation, and use of chemical products required to provide pest control service involves inherent exposure to potential product liability claims, service level claims, and related adverse publicity. Additionally, hazards could potentially cause injury, damage to, or destruction of, property or equipment and environmental contamination or other environmental damage, which could have an adverse effect on our business, financial condition or results of operations. Also, the occurrence of disruptions, shutdowns or other material operating problems at our facilities or those of our suppliers or customers due to any of these risks could adversely affect our reputation and have a material adverse effect on our operations as a whole, including our results of operations and cash flows, both during and after the period of operational difficulties. We maintain product and general liability insurance, however, there can be no assurance that the types or levels of coverage maintained are adequate to cover these potential significant and catastrophic risks. In addition, we may not be able to continue to maintain our existing insurance coverage or obtain comparable or additional insurance coverage at a reasonable cost, if at all, in the event a significant product or service claim arises.

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Our risk management and safety programs may not have the intended effect of reducing our liability for personal injury or property loss.  

Our safety record is critical to our reputation. Many of our clients require that we meet certain safety criteria to be eligible to provide service and bid for contracts, and many contracts provide for automatic termination or forfeiture of some or all of our contract fees or profit in the event we fail to meet certain measures. Accordingly, if we fail to maintain adequate safety standards, we could suffer reduced profitability or the loss of projects or clients, which could have a material adverse impact on our business, financial condition and results of operations.

We attempt to mitigate risks relating to personal injury or property loss through the implementation of company-wide safety management efforts designed to decrease the incidence of accidents or events that may occur. It is expected that any such decreases could also have the effect of reducing our insurance costs. However, incidents involving injury or property loss may be caused by multiple potential factors, a significant number of which are beyond our control. Therefore, there is no guarantee that our risk management and safety programs will have the desired effect of controlling all potential costs and liability exposure.

Our enterprise risk management program may leave us exposed to unidentified or unanticipated risks.

We maintain an enterprise risk management program that is designed to identify, assess, mitigate, and monitor the risks that we face. There can be no assurance that our frameworks or models for assessing and managing known risks, compliance with applicable law, and related controls will effectively mitigate risk and limit losses in all market environments or against all types of known and unknown risk in our business. If conditions or circumstances arise that expose flaws or gaps in our risk management or compliance programs, the performance and value of our business could be materially adversely affected.

The Company maintains insurance and other traditional risk-shifting tools to manage certain types of risks. However, such tools are subject to terms such as deductibles, retentions, limits and policy exclusions, as well as risk of denial of coverage, default or insolvency. If we suffer unexpected or uncovered losses, or if any of our insurance policies are terminated for any reason or are not effective in mitigating our risks, we may incur losses that are not covered or that exceed our coverage limits and could adversely impact our results of operations, cash flows and financial position.

Risks Related to our Capital and Ownership Structure

The Company’s management has a substantial ownership interest; public stockholders may have no effective voice in the Company’s management.

The Company has elected the “Controlled Company” exemption under Section 303A of the New York Stock Exchange (“NYSE”) Listed Company Manual. The Company is a “Controlled Company” because a group that includes the Company’s Chairman of the Board and Chief Executive Officer, Gary W. Rollins, and certain companies under his control, controls in excess of fifty percent of the Company’s voting power. As a “Controlled Company,” the Company need not comply with certain NYSE rules.

Rollins, Inc.’s executive officers, directors and their affiliates hold directly, or through indirect beneficial ownership, in the aggregate, approximately 54 percent of the Company’s outstanding shares of common stock. As a result, these persons will effectively control the operations of the Company, including the election of directors and approval of significant corporate transactions such as acquisitions and approval of matters requiring stockholder approval. This concentration of ownership could also have the effect of delaying or preventing a third party from acquiring control of the Company at a premium.

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Our management has a substantial ownership interest, and the availability of the Company’s common stock to the investing public may be limited.

The availability of Rollins’ common stock to the investing public would be limited to those shares not held by the executive officers, directors and their affiliates, which could negatively impact Rollins’ stock trading prices and affect the ability of minority stockholders to sell their shares. Future sales by executive officers, directors and their affiliates of all or a portion of their shares could also negatively affect the trading price of our common stock.

Provisions in Rollins, Inc.’s certificate of incorporation and bylaws may inhibit a takeover of the Company.

Rollins, Inc.’s certificate of incorporation, bylaws and other documents contain provisions including advance notice requirements for stockholder proposals and staggered terms for the Board of Directors. These provisions may make a tender offer, change in control or takeover attempt that is opposed by the Company’s Board of Directors more difficult or expensive.

 

Item 1.B.Unresolved Staff Comments

None.

Item 2.Properties.

The Company’s administrative headquarters are owned by the Company, and are located at 2170 Piedmont Road, N.E., Atlanta, Georgia 30324. The Company owns or leases over 550 branch offices and operating facilities used in its business as well as the Rollins Training Center located in Atlanta, Georgia, the Rollins Customer Service Center located in Covington, Georgia, and the Pacific Division Administration and Training Center in Riverside, California. None of the branch offices, individually considered, represents a materially important physical property of the Company. The facilities are suitable and adequate to meet the current and reasonably anticipated future needs of the Company.

 

Item 3.Legal Proceedings.

In the normal course of business, the Company and its subsidiaries are involved in, and will continue to be involved in, various claims, arbitrations, contractual disputes, investigations, and regulatory and litigation matters relating to, and arising out of, our businesses and our operations. These matters may involve, but are not limited to, allegations that our services or vehicles caused damage or injury, claims that our services did not achieve the desired results, claims related to acquisitions and allegations by federal, state or local authorities of violations of regulations or statutes. In addition, we are parties to employment-related cases and claims from time to time, which may include claims on a representative or class action basis alleging wage and hour law violations. We are also involved from time to time in certain environmental matters primarily arising in the normal course of business. We evaluate pending and threatened claims and establish loss contingency reserves based upon outcomes we currently believe to be probable and reasonably estimable. We do not believe that the ultimate resolution of the claims we are currently involved in will have a material adverse effect on our business, results of operations, financial condition, cash flow and prospects; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

As previously disclosed, the SEC is conducting an investigation, which the Company believes is primarily focused on how it established accruals and reserves at period-ends and the impact of those accruals and reserves on reported earnings. The investigation relates to period-ends for periods beginning January 1, 2015. The Company is fully cooperating with the SEC’s investigation. The Company cannot predict the outcome of this investigation. The Company’s Audit Committee retained independent counsel to conduct an internal investigation into matters related to the SEC investigation and, in particular, the Company’s processes for establishing reserves for each quarter in the relevant periods. The internal investigation was concluded in October 2020. The Company, after consultation with the Audit Committee and the independent counsel, believes that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended. See Part I, Item 1.A. for additional discussion of related Risk Factors.

See Note 15 to Part I, Item 1 for discussion of certain litigation.

13
 

Management does not believe that any pending claim, proceeding or litigation, either alone or in the aggregate, will have a material adverse effect on the Company’s financial position, results of operations or liquidity; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

 

Item 4.Mine Safety Disclosures.

Not applicable.

 

Item 4.A.Information about our Executive Officers.

Each of the executive officers of the Company was elected by the Board of Directors to serve until the Board of Directors’ meeting immediately following the next Annual Meeting of Stockholders or until his or her earlier removal by the Board of Directors or his or her resignation. The following table lists the executive officers of the Company and their ages, offices within the Company, and the dates from which they have continually served in their present offices with the Company.

Name  Age   Office with Registrant  Date First Elected
to Present Office
Gary W. Rollins (1)  76   Chairman and Chief Executive Officer  August 25, 2020
John F. Wilson (2)  63   Vice Chairman and Assistant to the Chairman  August 25, 2020
Jerry E. Gahlhoff Jr. (3)  48   President and Chief Operating Officer  August 25, 2020
Paul E. Northen (4)  56   Senior Vice President, Chief Financial Officer and Treasurer  January 26, 2016
Elizabeth B. Chandler (5)  57   Vice President, General Counsel and Corporate Secretary  January 1, 2018
            
(1)Gary W. Rollins was named Chairman of Rollins, Inc in August 2020. He was elevated to Vice Chairman of Rollins, Inc. in January 2013. He was elected to the office of Chief Executive Officer in July 2001. In February 2004, he was named Chairman of Orkin, LLC.
(2)John Wilson joined the Company in 1996 and has held various positions of increasing responsibility, serving as a technician, sales inspector, branch manager, region manager, vice president and division president. His most senior positions have included President and Chief Operating Officer of Rollins, Inc., Vice President of Rollins, Inc., Southeast Division President, Atlantic Division Vice President and Central Commercial Region Manager. Mr. Wilson was elevated to Vice Chairman in August 2020.
(3)Jerry E. Gahlhoff Jr. was named the President and Chief Operating Officer of Rollins, Inc. in August 2020. He came to the Company in the HomeTeam acquisition in 2008 and has successfully managed several areas of the Company with increasing responsibility. He most recently led the Rollins Specialty Brands team of HomeTeam, Clark, Northwest, Western Pest, Waltham Pest, OPC pest control companies as well as the Rollins Human Resources department.
(4)Paul E. Northen joined Rollins in 2015 as Chief Financial Officer and Treasurer. He was promoted to Vice President of Rollins, Inc. in January 2016, and Senior Vice President of Rollins, Inc. in April 2018. He began his career with UPS in 1985 and brings a wealth of tax, risk management and audit experience as well as strong international exposure to Rollins. Prior to joining Rollins, Mr. Northen was Vice President of International Finance and Accounting-Global Business Services for UPS. He previously held the positions of Chief Financial Officer of UPS’ Asia Pacific Region based in Hong Kong, and as Vice President of Finance in UPS’ Pacific and Western Regions.
(5)Elizabeth (Beth) Brannen Chandler joined Rollins in 2013 as Vice President and General Counsel. In 2017, Beth assumed responsibility for the Risk Management and Internal Audit groups. She was appointed to Corporate Secretary in January 2018. Before joining Rollins, Ms. Chandler was Vice President, General Counsel and Corporate Secretary for Asbury Automotive. Prior to working with Asbury, Ms. Chandler served as city attorney for the City of Atlanta; and she served as Vice President, Assistant General Counsel and Corporate Secretary for Mirant Corp.

14
 

PART II

 

Item 5.Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.

 

The common stock of the Company is listed on the New York Stock Exchange and is traded on the Philadelphia, Chicago and Boston Exchanges under the symbol ROL.

As of January 31, 2021, there were 7,760 holders of record of the Company’s common stock. However, a large number of our shareholders hold their shares in “street name” in brokerage accounts and, therefore, do not appear on the shareholder list maintained by our transfer agent.

 

Issuer Purchases of Equity Securities

During the years ended December 31, 2020 and 2019, the Company did not repurchase shares on the open market. In total, there remains 11.4 million additional shares authorized to be repurchased under prior Board approval. The repurchase program does not have an expiration date.

Period  Total number of
shares
purchased (1)
   Weighted
average
price paid
per share
   Total number of
shares purchased as
part of publicly
announced
repurchase plans (2)
   Maximum number of
shares that may yet be
purchased under the
repurchase plans
 
October 1 to 31, 2020   703   $35.87        11,415,625 
November 1 to 30, 2020   2,147    39.67        11,415,625 
December 1 to 31, 2020               11,415,625 
Total   2,850   $38.73        11,415,625 

 

(1)Includes repurchases from employees for the payment of taxes on vesting of restricted shares in the following amounts: October 2020: 703; November 2020: 2,147; and December 2020: 0.

 

(2)In 2012, the Company’s Board authorized a share repurchase plan to repurchase up to 5.0 million shares of the Company’s common stock. The split-adjusted authorized shares under the share repurchase plan are 16.9 million shares.

15
 

PERFORMANCE GRAPH

 

The following graph sets forth a five-year comparison of the cumulative total stockholder return based on the performance of the stock of the Company as compared with both a broad equity market index and an industry index. The indices included in the following graph are the S&P 500 Index and the S&P 500 Commercial Services Index.

 

(LINE GRAPH) 

COMPARISON OF FIVE YEAR CUMULATIVE TOTAL RETURN*

 

Copyright© 2020 Standard & Poor’s, a division of S&P Global. All rights reserved.

                         
   2015   2016   2017   2018   2019   2020 
                               
Rollins Inc.   100.00    133.86    188.22    223.35    209.10    375.31 
S&P500   100.00    109.54    130.81    122.65    158.07    183.77 
S&P 500 Commercial Services & Supplies   100.00    122.83    145.76    144.16    199.28    237.88 

 

ASSUMES INITIAL INVESTMENT OF $100

*TOTAL RETURN ASSUMES REINVESTMENT OF DIVIDENDS

NOTE: TOTAL RETURNS BASED ON MARKET CAPITALIZATION

16
 
Item 6.Selected Financial Data

The following summary financial data of Rollins highlights selected financial data and should be read in conjunction with the audited financial statements and related notes included elsewhere in this document.

All share and per share data presented in the following table have been adjusted for the three-for-two stock split effective December 10, 2020.

FIVE-YEAR FINANCIAL SUMMARY

STATEMENT OF OPERATIONS DATA                    
(in thousands except per share data)                    
Years ended December 31,  2020   2019   2018   2017   2016 
Revenues  $2,161,220   $2,015,477   $1,821,565   $1,673,957   $1,573,477 
Income before taxes  $354,720   $261,160   $310,733   $294,502   $260,636 
Net income  $260,824   $203,347   $231,663   $179,124   $167,369 
Earnings per share - Basic  $0.53   $0.41   $0.47   $0.37   $0.34 
Earnings per share - Diluted  $0.53   $0.41   $0.47   $0.37   $0.34 
Dividends per share  $0.33   $0.31   $0.31   $0.25   $0.22 
OTHER DATA:                         
Net cash provided by operating activities  $435,785   $319,573   $299,401   $235,370   $226,525 
Net cash used in investing activities  $(162,395)  $(455,107)  $(101,375)  $(154,175)  $(76,842)
Net cash (used in)/provided by financing activities  $(281,273)  $111,686   $(175,412)  $(130,263)  $(136,371)
Depreciation  $40,623   $36,646   $30,364   $27,381   $24,725 
Amortization of intangible assets  $47,706   $44,465   $36,428   $29,199   $26,177 
Capital expenditures  $(23,229)  $(27,146)  $(27,179)  $(24,680)  $(33,081)
BALANCE SHEET DATA AT END OF YEAR:                         
Current assets  $314,777   $309,787   $286,021   $262,795   $290,171 
Total assets  $1,845,900   $1,744,376   $1,094,124   $1,033,663   $916,538 
Total debt  $203,000   $291,500   $   $   $ 
Stockholders’ equity  $941,360   $815,750   $711,908   $653,924   $568,545 
Number of shares outstanding at year-end   491,612    491,146    490,962    490,482    490,031 

 

Item 7.Management’s Discussion and Analysis of Financial Condition and Results of Operations.

 

Presentation

This discussion should be read in conjunction with our audited financial statements and related notes included elsewhere in this document. Discussions of 2018 items and year-to-year comparisons of 2019 and 2018 that are not included in this Form 10-K can be found in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 on our Annual report on Form 10-K for the year ended December 31, 2019. The following discussion (as well as other discussions in this document) contains forward-looking statements. Please see “Cautionary Statement Regarding Forward-Looking Statements” for a discussion of uncertainties, risks and assumptions associated with these statements.

 

The Company

Rollins, Inc. (the “Company”) is an international service company with headquarters located in Atlanta, Georgia, providing pest and termite control services through its wholly-owned subsidiaries to both residential and commercial customers in the United States, Canada, Australia, Europe, and Asia with international franchises in Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, Africa, and Australia. Services are performed through a contract that specifies the treatment and the pricing arrangement with the customer.

17
 

The Company has one reportable segment, its pest and termite control business. The Company’s results of operations and its financial condition are not reliant upon any single customer or a few customers or the Company’s foreign operations.

Overview

RESULTS OF OPERATIONS

   (in thousands)   % Better/(worse)
compared to prior year
 
Years ended December 31,  2020   2019   2018   2020   2019 
Revenues  $2,161,220   $2,015,477   $1,821,565    7.2    10.6 
Cost of services provided   1,048,592    993,593    894,437    (5.5)   (11.1)
Depreciation and amortization   88,329    81,111    66,792    (8.9)   (21.4)
Sales, general and administrative   656,207    623,379    550,698    (5.3)   (13.2)
Accelerated stock vesting expense   6,691                   
Pension settlement loss       49,898         N/M     N/M 
Loss/(gain) on sales of assets, net   1,599    (581)   (875)   (375.2)   (33.6)
Interest expense/(income), net   5,082    6,917    (220)   26.5     N/M
Income before income taxes   354,720    261,160    310,733    35.8    (16.0)
Provision for income taxes   93,896    57,813    79,070    (62.4)   26.9 
Net income  $260,824   $203,347   $231,663    28.3    (12.2)

 

General Operating Comments 

2020 marked the Company’s 23rd consecutive year of increased revenues. Revenues for the year rose 7.2 percent to $2.161 billion compared to $2.015 billion for the prior year. Income before income taxes increased 35.8% to $354.7 million compared to $261.2 million the prior year. Net income increased 28.3% to $260.8 million, with earnings per diluted share of $0.53 compared to $203.3 million, or $0.41 per diluted share for the prior year. The drop in net income from 2018 to 2019 was primarily attributed to the pension settlement loss recorded in 2019.

COVID-19 Pandemic Impact

As the pandemic challenges grew early in 2020, the Company made numerous operational adjustments to address the economic, health and safety challenges from the COVID-19 pandemic. These included new COVID-related procedures, modified customer service and related protocols, daily health screenings before entering shared offices, and a transition to remote work locations to reduce concentrations of personnel in offices where appropriate. Cost containment efforts included furloughs, layoffs, elimination of non-essential travel, postponing capital expenditures, and temporary salary reductions for upper management, among other actions.

Customer retention during the pandemic is less predictable, and of greater immediate concern compared with our normal operations, however, our residential pest and termite control business has remained reasonably consistent with some growth over prior years. With many sheltering or working from home, we have experienced higher than normal demand for our residential services. Our commercial pest control business has been more adversely impacted, as it crosses multiple industries such as healthcare, food processing, logistics, grocery, retail and hospitality. Each of these industries is being impacted differently by the pandemic. Many of our commercial customers continue to operate as “essential” businesses; however, unfortunately there are a notable number of others that have closed, at least temporarily. We expect this impact will persist through much of 2021 until the majority of the population has been vaccinated against the virus. The Company’s residential and termite revenues grew 13.4% and 9.6%, respectively, in 2020 compared to 2019 while our commercial pest control revenues fell by 0.5%.

18
 

While we have a substantial amount of intangible assets on our balance sheet, based on our revenue growth this year, we do not anticipate any significant long-term loss in revenues or cash flows that would approach a level for impairment of intangible assets.

All of our critical supply-chain vendors have remained operational, and we have engaged additional new sources to supplement our existing suppliers, especially for critical PPE and other COVID-19 related items. Fleet suppliers and support vendors continue to serve our needs.

 

Results of Operations—2020 Versus 2019

Overview

The Company’s revenues increased to $2.161 billion in 2020, a 7.2% increase compared to 2019. Gross margin increased to 51.5% for 2020 from 50.7% in 2019. Sales, general and administrative expense were 30.4% of revenues in 2020 compared to 30.9% in 2019. The Company’s depreciation and amortization expense as a percent of revenue increased 2.5% to 4.1% in 2020 compared to 4.0% in 2019. Rollins’ net income of $260.8 million in 2020 was an increase of $57.5 million, or 28.3%, compared to $203.3 million in 2019. Net profit margin improved to 12.1% in 2020 from 10.1% in 2019. Rollins continued to expand our global brand recognition with acquisitions in the United States, Canada, United Kingdom, Australia, and Asia as well as expanded our Orkin international franchise program in numerous countries around the globe. The Company continues to seek new international opportunities.

Revenues

Revenues for the year ended December 31, 2020 were $2.161 billion, an increase of $145.7 million, or 7.2%, from 2019 revenues of $2.015 billion. Growth accounted for approximately 3.8% of our increase, and our acquisitions contributed the remaining revenue growth. We experienced strong growth in residential pest control, increasing 13.4%, while termite and ancillary revenues grew 9.6%. Year over year commercial revenues were down 0.5% as commercial pest control was negatively impacted by the COVID-19 virus due to various levels of government-driven shutdowns. The Company’s revenue mix for the year ended December 31, 2020 consisted primarily of 45% residential pest control, 36% commercial pest control and 19% termite and ancillary revenues (such as moisture control, insulation, deck and gutter work).

During 2020, the Company chose to forgo the normal mid-year price increase, which historically contributes approximately 1.0% to our annual revenue growth. Approximately 80% of the Company’s pest control revenue was recurring in 2020, as well as in 2019.

The Company’s foreign operations accounted for approximately 7% and 8% of total revenues for the years ended December 31, 2020 and 2019, respectively. The Company established new franchises  in several international countries around the globe in 2020 while closing or acquiring others, for a total of 94 Orkin international franchises and nine Australia franchises at December 31, 2020, compared to 97 Orkin international franchises, one Canadian Critter Control franchises and ten Australia franchises at December 31, 2019. The Australia franchises operate under the Murray Pest Control and Scientific Pest Management names.

Revenue from franchising was up 5.6% in 2020 compared to 2019 as the Company continued to expand Orkin’s international footprint and recognition of initial franchise fees. International and domestic franchising revenue was less than 1% of the Company’s revenues for 2020. Orkin had 143 and 147 franchises (domestic and international) at December 31, 2020 and 2019, respectively. The Company continued its strategy of buying back Critter Control franchises during 2020, resulting in a drop in franchises to 79 at December 31, 2020, compared to 85 at December 31, 2019.

Cost of Services Provided

For the twelve months ended December 31, 2020, cost of services provided increased $55.0 million, or 5.5%, compared to the twelve months ended December 31, 2019. Gross margin for the year increased to 51.5% for 2020 from 50.7% in 2019. Margin improvements were driven primarily from lower service wage growth compared to revenue growth, and from fleet savings driven by improvements in our routing and scheduling efficiencies and lower fuel prices.

19
 

Depreciation and Amortization

 

For the twelve months ended December 31, 2020, depreciation and amortization increased $7.2 million, or 8.9%, compared to the twelve months ended December 31, 2019. The dollar increase was primarily due to depreciation increasing $4.0 million, or 10.9%, from the depreciation of acquired and purchased assets and depreciation from various IT related projects. Amortization of intangible assets increased $3.2 million, or 7.3%, for 2020 due to the additional amortization of customer contracts from several acquisitions over the last year, including a full year of amortization for Clark Pest Control acquired in April 2019, as well as several smaller foreign and domestic companies.

Sales, General and Administrative

For the twelve months ended December 31, 2020, sales, general and administrative (SG&A) expenses increased $32.8 million, or 5.3%, compared to the twelve months ended December 31, 2019. SG&A decreased to 30.4% of revenues for the year ended December 31, 2020 compared to 30.9% in 2019. The Company eliminated any non-essential spending at the start of the pandemic which lowered expenses in several areas. Travel restrictions reduced typical training, site visits and conference costs. Conversely, we incurred higher than normal expenses in 2019 related to acquisition preparation and integration activities for Clark Pest Control.

Gain / Loss on Sales of Assets, Net

The Company recorded a $1.6 million net loss on sales of assets for the year ended December 31, 2020 compared to a net gain on sales of assets of $0.6 million in 2019. The Company’s 2020 losses came primarily from liquidating the pension plan assets from the 2019 pension plan settlement. During 2019, the Company recorded gains from the sale of owned vehicles and other owned property.

 

Interest Expense, Net

Interest expense, net for the years ended December 31, 2020 and 2019 was $5.1 million and $6.9 million respectively, driven largely by borrowings to fund acquisitions, among other things.

Taxes

 

The Company’s effective tax rate increased to 26.5% in 2020 compared to 22.1% in 2019, due primarily to state and foreign income tax changes and limited tax deductibility for the accelerated stock vesting expense recognized in 2020. The 2019 rate was lower due to beneficial adjustments related to the 2019 pension settlement.

 

Liquidity and Capital Resources

Cash and Cash Flow

Cash from operating activities is the principal source of cash generation for our businesses.

The most significant source of cash in Rollins’ cash flow from operations is customer-related activities, the largest of which is collecting cash resulting from services sold. The most significant operating use of cash is to pay our suppliers, employees, tax authorities and others for a wide range of material and services.

20
 

The Company’s cash and cash equivalents at December 31, 2020, 2019, and 2018 were $98.5 million, $94.3 million, and $115.5 million, respectively.

   (in thousands) 
Years ended December 31,  2020   2019   2018 
Net cash provided by operating activities  $435,785   $319,573   $299,401 
Net cash used in investing activities   (162,395)   (455,107)   (101,375)
Net cash (used in)/provided by financing activities   (281,273)   111,686    (175,412)
Effect of exchange rate on cash   12,084    2,639   (14,179)
Net increase/(decrease) in cash and cash equivalents  $4,201   $(21,209)  $8,435 

 

Cash Provided by Operating Activities

The Company’s operations generated cash of $435.8 million for the year ended December 31, 2020 primarily from net income of $260.8 million, compared with cash provided by operating activities of $319.6 million in 2019 and $299.4 million in 2018. The Company believes its current cash and cash equivalents balances, future cash flows expected to be generated from operating activities, available borrowings under its $175.0 million revolving credit facility and $250.0 million term loan facility will be sufficient to finance its current operations and obligations, and fund expansion of the business for the foreseeable future.

The Company settled its obligations under the Rollins, Inc. Pension Plan in 2019 without making any additional contributions during the years ended December 31, 2019 or 2018. The plan was fully funded with a prepaid balance. The plan assets exceeded the plan benefit obligations, and $31.8 million remained after settlement. The Company sold illiquid benefit plan asset investments during 2020 and used $18.0 million and $11.0 million of the $31.8 million during the years ended December 31, 2020 and 2019, respectively, to fund its 401(k) match obligations. As of December 31, 2020, the Company had approximately $1.2 million remaining of benefit plan assets which will likely be reverted to the Company per ERISA regulations in 2021.  

The Company has one remaining pension in one of its wholly-owned subsidiaries. An employer contribution of $0.1 million was made during the year ended December 31, 2019. No contributions were made during 2020 or 2018. While the Company’s management does not expect to make a contribution to its remaining pension plan during fiscal year 2021, additional plan contributions, if any, will not have a material effect on the Company’s financial position, results of operations or liquidity.

Cash Used in Investing Activities

The Company used $162.4 million in investing activities for the year ended December 31, 2020, compared to $455.1 million and $101.4 million during 2019 and 2018, respectively. The Company invested approximately $23.2 million in capital expenditures during 2020 compared to $27.1 million and $27.2 million during 2019 and 2018, respectively. Capital expenditures for the year consisted primarily of property purchases, equipment replacements and technology-related projects. The Company expects to invest between $25.0 million and $30.0 million in 2021 in capital expenditures. During 2020, the Company and its subsidiaries acquired McCall Pest Management, Inc, the remaining Clark Pest Control locations, and Adam’s Pest Control in Australia as well as several other small to mid-sized companies for a total of $147.6 million compared to $430.6 million and $76.8 million in acquisitions during 2019 and 2018, respectively. The expenditures for the Company’s acquisitions were funded through existing cash balances, borrowings on our line of credit, a term loan, and other operating cash flows. The Company continues to seek new acquisitions.

Cash Used in or Provided by Financing Activities

The Company used $281.3 million in financing activities for the year ended December 31, 2020. During 2019, the Company generated $111.7 million from financing activities compared to using $175.4 million during 2018. The Company repaid $88.5 million of its outstanding debt balance throughout 2020, net of borrowings, compared to borrowing $291.5 million during 2019, net of repayments. A total of $160.5 million was paid in cash dividends ($0.33 per share) during the year ended December 31, 2020 including a special dividend paid in December 2020 of $0.09 per share, compared to $153.8 million in cash dividends paid ($0.31 per share) during the year ended December 31, 2019, including a special dividend paid in December 2019 of $0.03 per share and $152.7 million paid in cash dividends ($0.31 per share) during the year ended December 31, 2018, including a special dividend paid in December 2018 of $0.06 per share.

 

The Company reclassified certain prior period amounts in the Statement of Cash Flows from Operating Activities to Financing Activities for payment of contingent consideration to conform to the current period presentation.

21
 

The Company did not purchase shares on the open market during the years ended December 31, 2020, 2019 and 2018. There remain 11.4 million shares, adjusted for the December 10, 2020 three-for-two stock split, authorized to be repurchased under prior Board approval. The Company repurchased $8.3  million, $10.0 million, and $9.5 million of common stock for the years ended December 31, 2020, 2019 and 2018, respectively, from employees for the payment of taxes on vesting restricted shares.

The Company’s $98.5 million of total cash at December 31, 2020 is primarily cash held at various banking institutions. Approximately $71.3 million is held in cash accounts at international bank institutions and the remaining $27.2 million is primarily held in Federal Deposit Insurance Corporation (“FDIC”) insured non-interest-bearing accounts at various domestic banks which at times may exceed federally insured amounts.

The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisitions of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not a part of the Company’s current business plan.

Rollins maintains adequate liquidity and capital resources, without regard to its foreign deposits, that are directed to finance domestic operations and obligations and to fund expansion of its domestic business.

 

For Information regarding our Revolving Credit Agreement see Note 4 – Debt of the Notes to Financial Statements (Part II, Item 8 of this Form 10-K).

Litigation

For discussion on the Company’s legal contingencies, see Note 15 – Commitments and Contingencies to the accompanying financial statements.

 

Off Balance Sheet Arrangements, Contractual Obligations and Contingent Liabilities and Commitments 

The Company has no material off balance sheet arrangements.  

The impact that the Company’s contractual obligations as of December 31, 2020 are expected to have on our liquidity and cash flow in future periods is as follows:  

   Payments due by period 
Contractual obligations (in thousands)  Total   Less than
1 year
   2-3 years   4-5 years   More than
5 years
 
Revolving commitment  $67,000   $   $   $67,000   $ 
Term loan   136,000    17,188    42,187    76,625     
Acquisition holdbacks and earnouts   35,744    23,768    11,976         
Non-cancelable operating leases   233,043    80,425    105,891    30,337    16,390 
Unrecognized tax positions (1)   921        921         
Total (2)  $472,708   $121,381   $160,975   $173,962   $16,390 
1.These amounts represent expected payments with interest for unrecognized tax benefits as of December 31, 2020.
2.Minimum pension funding requirements are not included as funding will not be required.  

Critical Accounting Policies and Estimates  

The Company views critical accounting policies and estimates to be those that are very important to the portrayal of our financial condition and results of operations, and that require management’s most difficult, complex or subjective judgments. The circumstances that make these judgments difficult or complex relate to the need for management to make estimates about the effect of matters that are inherently uncertain. We believe our critical accounting policies to be as follows:

22
 

Accrual for Termite Contracts—The Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future costs include termiticide life expectancy and government regulation. It is significant that the actual number of claims has decreased in recent years due to changes in the Company’s business practices. However, it is not possible to precisely predict future significant claims. Accruals for termite contracts are included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position.

Accrued Insurance—The Company retains, up to specified limits, certain risks related to general liability, workers’ compensation and auto liability. Risks are managed through either high deductible insurance or a non-affiliated group captive insurance member arrangement. The estimated costs of existing and future claims under the retained loss program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. The Company contracts with an independent third-party actuary on a semi-annual basis to provide the Company an estimated liability based upon historical claims information. The actuarial study is a major consideration in establishing the reserve, along with management’s knowledge of changes in business practice and existing claims compared to current balances. Management’s judgment is inherently subjective as a number of factors are outside management’s knowledge and control. Additionally, historical information is not always an accurate indication of future events. The Company continues to be proactive in safety and risk management to develop and maintain ongoing programs to reduce and prevent claims. Initiatives that have been implemented include required pre-employment screening and ongoing motor vehicle record review for all drivers, post-offer physicals for new employees, pre-hire, random and post incident drug testing, increased driver training and post-injury nurse triage for work-related injuries. The   accruals and reserves we hold are based on estimates that involve a degree of judgment and are inherently variable and could be overestimated or insufficient. If actual claims exceed our estimates, our operating results could be materially affected, and our ability to take timely corrective actions to limit future costs may be limited.

 

Revenue Recognition— the Company’s Revenue recognition policy is to recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to receive in exchange for those products or services. We enter into contracts that can include various combinations of products and services, each of which are distinct and accounted for as separate performance obligations. Revenue is recognized net of allowances for refunds and any taxes collected from customers, which are subsequently remitted to governmental authorities.

More on the Company’s revenue recognition policy can be found in the Company’s Notes to the Consolidated Financial Statements, Note 1 - Summary of Significant Accounting Policies with the heading Revenue Recognition.

Contingency Accruals—The Company is a party to legal proceedings with respect to matters in the ordinary course of business. In accordance with the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) Topic 450 “Contingencies,” Management estimates and accrues for its liability and costs associated with the litigation. Estimates and accruals are determined in consultation with outside counsel. Because it is not possible to accurately predict the ultimate result of the litigation, judgments concerning accruals for liabilities and costs associated with litigation are inherently uncertain and actual liabilities may vary from amounts estimated or accrued. However, in the opinion of management, the outcome of the litigation will not have a material adverse impact on the Company’s financial condition or results of operations. Contingency accruals are included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position.

Recent Accounting Guidance

See Note 1 - Summary of Significant Accounting Policies of the Notes to Financial Statements (Part II, Item 8 of this Form 10-K) for further discussion.

23
 

Forward-Looking Statements

This Annual Report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements include, but are not limited to, statements regarding: (1) the Company continuing to expand its growth through the franchise program of its Orkin brand; (2) management’s belief that the Company competes favorably with competitors as the world’s largest pest and termite control company; (3) compliance with environmental and regulatory laws, legislative and regulatory requirements may have a material effect on the Company’s capital expenditures, earnings, and competitive position and subject us to the possibility of regulatory and private actions or proceedings; (4) failure to comply with consumer protection, privacy solicitation laws or regulations could subject us to involvement in lawsuits, enforcement actions and other claims by third parties or governmental authorities, losses to our reputation, business or licenses or substantial fines, damages or penalties that may affect how the business is operated, which, in turn, could have a material adverse effect on our financial position, results of operations and cash flows; (5) franchise dispute could have a material adverse effect on our financial position, results of operations and cash flows; (6) our belief that our maintenance of supplies is sufficient to fulfill our immediate needs and to alleviate any potential short-term shortage in availability of such supplies; (7) the suitability and adequacy of our facilities to meet our current and reasonably anticipated future needs; (8) our belief that the development and retention of high-quality talent leads to a better customer experience and better customer retention; (9) our belief that if we make it a priority to promote and create a diverse, equitable and inclusive workplace, it will result in higher levels of satisfaction and engagement, stronger staff retention, higher productivity, and a heightened sense of belonging; (10) our goals to create organizational change focusing on inclusion for all employees; (11) our belief that our commitment to offer employees the opportunity to participate in various community outreach programs will help us meet our goals of attracting, developing and retaining high-quality employees and create a significant impact in local communities over time; (12) our belief that no pending claim, proceeding or litigation, either alone or in the aggregate, will have a material adverse effect on our business, financial position, results of operations, liquidity, cash flow or prospects; (13) our belief that we establish sufficient loss contingency reserves based upon outcomes of such pending claims, proceedings or litigation that we currently believe to be probable and reasonably estimable; (14) our belief that our financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods that are subject to the SEC investigation fairly present in all material respects our financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended; (15) our expectation that the adverse impact of the COVID-19 pandemic, specifically, that a notable number of our commercial customers will continue to be forced to temporarily close their doors, will persist until the majority of the population has been vaccinated against the virus; (16) our anticipation that we will not experience any significant long-term loss in revenues or cash flows, in connection with the COVID-19 pandemic, that would approach a level for impairment of intangible assets; (17) the belief that our current cash and cash equivalents balances, future cash flows expected to be generated from operating activities, available borrowings under our $175.0 million revolving credit facility and $136.0 million currently outstanding under our term loan facility will be sufficient to finance our current operations and obligations, and fund expansion of the business for the foreseeable future, (18) the belief that we have adequate liquid assets, funding sources and insurance accruals to satisfy any claims; (19) our expectation to continue our payment of cash dividends, subject to the earnings and financial condition of the Company and other relevant factors; (20) plans regarding future acquisitions and franchise expansions, including our belief that acquisitions have been and may continue to be an important element of our business strategy; (21) our belief that we maintain adequate liquidity and capital resources, without regard to its foreign deposits, to finance domestic operations and obligations and to fund expansion of our domestic business; (22) plans to continue funding future defined benefit plan obligations with a possible reversion of any remaining pension assets to us in compliance with ERISA regulations; (23) our belief that the Company will not make a contribution to its remaining pension plan during fiscal year 2021; (24) our belief that any potential additional pension plan contributions will not have a material effect on our financial position, results of operations or liquidity; (25) our projected 2021 capital expenditures; (26) the plans to grow the business in foreign markets through reinvestment of foreign deposits and future earnings and through acquisitions of unrelated companies with no expectation of repatriation of cash from our foreign subsidiaries; (27) our ability to mitigate investment risks with respect to the Waltham Services, LLC Hourly Employee Pension Plan by evaluating the appropriateness of the funds’ judgments and assumptions by reviewing the financial data included in the funds’ financial statements for reasonableness; (28) our belief that we have adequate liquid assets, funding sources and insurance accruals to accommodate certain insurance claims; (29) our expectation that we will maintain compliance with the covenants contained in our Revolving Credit Agreement throughout 2021; (30) the expected impact and amount of our contractual obligations; (31) our expectations regarding termite claims and factors that impact future costs from those claims; (32) the expected cost of termite renewals; (33) the expected collectability of accounts receivable; (34) our belief that our tax positions are fully supportable; (35) expectations and plans regarding any losses from franchisees; (36) our beliefs about our accounting policies and the impact of recent accounting pronouncements; (37) our belief that our exposure to market risks arising from changes in foreign exchange rates will not have a material impact upon our results of operations going forward; (38) our ability to utilize all of our foreign net operating losses and the reasonable possibility that the Company’s unrecognized tax benefits will decrease in the next 12 months; (39) our reasonable certainty that we will exercise the renewal options on our operating leases; (40) expectations regarding the recognition of compensation costs related to time-lapse restricted shares; (41) our belief that maintaining and enhancing our brands increases our ability to enter new markets and launch new and innovative services that better serve the needs of our customers; (42) our ability to be proactive in safety and risk management to develop and maintain ongoing programs to reduce claims; and (43) our expected return on defined benefit pension plan assets; (44) the potential limitation of our ability to take timely corrective actions to limit future costs if actual claims related to our defined benefit pension plan exceed our accruals and reserves; (45) our potential suspension of future services for customers with past due balances; and (46) management’s intention that our floating-to-fixed interest rate swap for an aggregate notional amount of $100.0 million will hedge a portion of the Company’s floating rate indebtedness under the Credit Facility.

24
 

Our actual results could differ materially from those indicated by the forward-looking statements because of various risks, timing and uncertainties including, without limitation, the failure to maintain and enhance our brands and develop a positive client reputation; our ability to protect our intellectual property and other proprietary rights; actions taken by our franchisees, subcontractors or vendors that may harm our business; general economic conditions; the impact of the extent and duration of economic contraction related to COVID-19 on general economic activity for the remainder of 2021 and beyond; the impact of future developments related to the COVID-19 pandemic on the Company’s business, results of operations, accounting assumptions and estimates and financial condition; potential increases in labor costs; our inability to attract and retain skilled workers; competitive factors and pricing practices; changes in industry practices or technologies; the degree of success of our termite process reforms and pest control selling and treatment methods; our ability to identify and integrate potential acquisitions; unsuccessful expansion into international markets; climate and weather trends; a breach of data security resulting in the unauthorized access of personal, financial, or other data or information about our customers, employees, third parties, or of our proprietary confidential information; damage to our brands or reputation; possibility of an adverse ruling against us in pending litigation, regulatory action or investigation; changes in various government laws and regulations, including environmental regulations; the effectiveness of our risk management and safety program; general market risk; management’s substantial ownership interest and its impact on public stockholders and the availability of the Company’s common stock to the investing public; and the existence of certain anti-takeover provisions in our governance documents, which could make a tender offer, change in control or takeover attempt that is opposed by the Company’s Board of Directors more difficult or expensive. All of the foregoing risks and uncertainties are beyond our ability to control, and in many cases, we cannot predict the risks and uncertainties that could cause our actual results to differ materially from those indicated by the forward-looking statements. The Company does not undertake to update its forward-looking statements.

 

Item 7A.Quantitative and Qualitative Disclosures about Market Risk

Market Risk

The Company maintained an investment portfolio (included in cash and cash equivalents) subject to short-term interest rate risk exposure. The Company is subject to interest rate risk exposure through borrowings on its $175.0 million revolving credit facility and $250.0 million term loan facility. As of December 31, 2020, the revolving commitment had outstanding borrowings of $67.0 million and the term loan had outstanding borrowings of $136.0 million. Additionally, the Company maintained $35.1 million in Letters of Credit. These letters of credit are required by the Company’s fronting insurance companies and/or certain states, due to the Company’s self-insured status, to secure various workers’ compensation and casualty insurance contracts coverage. The Company believes that it has adequate liquid assets, funding sources and insurance accruals to accommodate such claims. The Company is also exposed to market risks arising from changes in foreign exchange rates. The Company believes that this foreign exchange rate risk will not have a material impact upon the Company’s results of operations going forward. For a discussion of the Company’s activities to manage risks relative to fluctuations in foreign currency exchange rates, see Note 11 to the accompanying financial statements.

25
 
Item 8.Financial Statements and Supplementary Data

 

MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING

To the Stockholders of Rollins, Inc.:

The management of Rollins, Inc. and subsidiaries is responsible for establishing and maintaining adequate internal control over financial reporting for the Company. Rollins, Inc. maintains a system of internal accounting controls designed to provide reasonable assurance, at a reasonable cost, that assets are safeguarded against loss or unauthorized use and that the financial records are adequate and can be relied upon to produce financial statements in accordance with accounting principles generally accepted in the United States of America. The internal control system is augmented by written policies and procedures, an internal audit program and the selection and training of qualified personnel. This system includes policies that require adherence to ethical business standards and compliance with all applicable laws and regulations.

Under the supervision and with the participation of our management, including our principal executive officer and principal financial and accounting officer, we conducted an evaluation of the effectiveness of the design and operation of internal controls over financial reporting, as of December 31, 2020 based on criteria established in the 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this evaluation, management’s assessment is that Rollins, Inc. maintained effective internal control over financial reporting as of December 31, 2020.

The independent registered public accounting firm, Grant Thornton LLP has audited the consolidated financial statements as of and for the year ended December 31, 2020, and has also issued their report on the effectiveness of the Company’s internal control over financial reporting, included in this report on page 27.

     
/s/ Gary W. Rollins   /s/ Paul E. Northen
Gary W. Rollins   Paul E. Northen
     

Chairman and Chief Executive Officer

 

Senior Vice President, Chief Financial Officer and Treasurer

Principal Executive Officer   Principal Financial and Accounting Officer

 

Atlanta, Georgia

February 26, 2021

26
 
(LOGO)

     

grant thornton llp

1100 Peachtree St.NE, Suite 1200

Atlanta, GA 30309

 

D +1 404 330 2000

F +1 404 330 2047

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM ON INTERNAL CONTROL OVER FINANCIAL REPORTING

Board of Directors and Stockholders

Rollins, Inc.

Opinion on internal control over financial reporting

We have audited the internal control over financial reporting of Rollins, Inc. (a Delaware corporation) and subsidiaries (the “Company”) as of December 31, 2020, based on criteria established in the 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2020, based on criteria established in the 2013 Internal Control—Integrated Framework issued by COSO.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the consolidated financial statements of the Company as of and for the year ended December 31, 2020, and our report dated February 26, 2021 expressed an unqualified opinion on those financial statements.

Basis for opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and limitations of internal control over financial reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

 

/s/ GRANT THORNTON LLP

 

Atlanta, Georgia

February 26, 2021

     

GT.COM

Grant Thornton LLP is the U.S. member firm of Grant Thornton International Ltd (GTIL). GTIL and each of its member firms are separate legal entities and are not a worldwide partnership.

27
 
(LOGO)

     

grant thornton llp

1100 Peachtree St.NE,
Suite 1200

Atlanta, GA 30309

 

D +1 404 330 2000

F +1 404 330 2047

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM ON CONSOLIDATED FINANCIAL STATEMENTS AND SCHEDULE

Board of Directors and Stockholders

Rollins, Inc.

Opinion on the financial statements

We have audited the accompanying consolidated statements of financial position of Rollins, Inc. (a Delaware corporation) and subsidiaries (the “Company”) as of December 31, 2020 and 2019, the related consolidated statements of income, comprehensive earnings, stockholders’ equity, and cash flows for each of the three years in the period ended December 31, 2020, and the related notes and financial statement schedule included under item 15(a) (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2020, in conformity with accounting principles generally accepted in the United States of America.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in the 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”), and our report dated February 26, 2021 expressed an unqualified opinion.

Basis for opinion

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

     

GT.COM

Grant Thornton LLP is the U.S. member firm of Grant Thornton International Ltd (GTIL). GTIL and each of its member firms are separate legal entities and are not a worldwide partnership.

28
 

(LOGO)

 

 

Critical audit matter

The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.

 

Accrued Insurance – workers’ compensation and vehicle liability

As described further in Note 1 to the financial statements, the Company retains, up to certain policy-specified limits, certain risks related to workers’ compensation and vehicle liability. The estimated costs of existing and future claims under the retained loss programs are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. We identified accrued insurance - workers’ compensation and vehicle liability and related expense (“accrued insurance”) as a critical audit matter.

 

The principal considerations for our determination that accrued insurance is a critical audit matter are that accrued insurance liability has higher risk of estimation uncertainty due to the loss development factors and inherent assumptions in actuarial methods used in determining the required liability. The estimation uncertainty and complexity of the actuarial methods utilized involved especially subjective auditor judgment and an increased extent of effort, including the need to involve an auditor-engaged actuarial specialist.

 

Our audit procedures related to the accrued insurance reserve included the following, among others:

 

Obtained an understanding, evaluated the design and tested operating effectiveness of key controls relating to accrued insurance, including, but not limited to, controls that (1) validate that claims were reported and submitted accurately and timely, (2) validate the underlying data maintained by the Company and the third-party administrator used to develop the accrued insurance reserve was complete and accurate, and (3) verify the third-party actuarial report used in developing the accrued insurance reserve was reviewed by the Company’s management.

 

Utilized an auditor-engaged specialist in evaluating management’s methods and assumptions, including the reasonableness of the selected loss development factors utilized by management, as well as performing a retrospective review to validate the assumptions utilized by management, to identify indicators of potential bias.

 

Tested the underlying data maintained by the Company and the third-party administrator, which was submitted to the Company’s actuary to develop the accrued insurance reserve, for completeness and accuracy.
   
 

/s/ GRANT THORNTON LLP 

 

We have served as the Company’s auditor since 2004.

 

Atlanta, Georgia

February 26, 2021

29
 
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION        
Rollins, Inc. and Subsidiaries        
(in thousands except share information)        
         
December 31,  2020   2019 
ASSETS          
Cash and cash equivalents  $98,477   $94,276 
Trade receivables, net of allowance for expected credit losses of $16,854 and $16,699, respectively   126,337    122,766 
Financed receivables, short-term, net of allowance for expected credit losses of $1,297 and $1,675, respectively   23,716    22,267 
Materials and supplies   30,843    19,476 
Other current assets   35,404    51,002 
Total current assets   314,777    309,787 
Equipment and property, net   178,052    195,533 
Goodwill   653,176    572,847 
Customer contracts, net   298,949    273,720 
Trademarks and tradenames, net   109,044    102,539 
Other intangible assets, net   10,777    10,525 
Operating lease, right-of-use assets, net   212,342    200,727 
Financed receivables, long-term, net of allowance for expected credit losses of $1,934 and $1,284 respectively   38,187    30,792 
Benefit plan assets   1,198    21,565 
Deferred income taxes   2,222    2,180 
Other assets   27,176    24,161 
Total assets  $1,845,900   $1,744,376 
LIABILITIES          
Accounts payable  $64,596   $35,234 
Accrued insurance   31,675    30,441 
Accrued compensation and related liabilities   91,011    81,943 
Unearned revenues   131,253    122,825 
Operating lease liabilities-current   73,248    66,117 
Current portion of long-term debt   17,188    12,500 
Other current liabilities   63,540    60,975 
Total current liabilities   472,511    410,035 
Accrued insurance, less current portion   36,067    34,920 
Operating lease liabilities, less current portion   140,897    135,651 
Long-term debt   185,812    279,000 
Deferred income tax liability   10,612    9,927 
Long-term accrued liabilities   58,641    59,093 
Total liabilities   904,540    928,626 
Commitments and contingencies          
STOCKHOLDERS’ EQUITY          
Preferred stock, without par value; 500,000 shares authorized, zero shares issued        
Common stock, par value $1 per share; 550,000,000 shares authorized, 491,612,059 and 491,146,269 shares issued and outstanding, respectively   491,612    491,146 
Paid in capital   101,757    89,413 
Accumulated other comprehensive loss   (10,897)   (21,109)
Retained earnings   358,888    256,300 
Total stockholders’ equity   941,360    815,750 
Total liabilities and stockholders’ equity  $1,845,900   $1,744,376 

 

The accompanying notes are an integral part of these consolidated financial statements.

30
 
CONSOLIDATED STATEMENTS OF INCOME            
Rollins, Inc. and Subsidiaries            
(in thousands except share information)            
             
Years ended December 31,  2020   2019   2018 
REVENUES               
Customer services  $2,161,220   $2,015,477  $1,821,565 
COSTS AND EXPENSES               
Cost of services provided, exclusive of depreciation and amortization   1,048,592    993,593    894,437 
Depreciation and amortization   88,329    81,111    66,792 
Sales, general and administrative   656,207    623,379    550,698 
Accelerated stock vesting expense   6,691         
Pension settlement loss       49,898     
Loss/(gain) on sales of assets, net   1,599    (581)   (875)
Interest expense/(income)   5,082    6,917    (220)
TOTAL COSTS AND EXPENSES   1,806,500    1,754,317    1,510,832 
INCOME BEFORE INCOME TAXES   354,720    261,160    310,733 
PROVISION FOR INCOME TAXES               
Current   95,111    65,041    71,442 
Deferred   (1,215)   (7,228)   7,628 
TOTAL PROVISION   93,896    57,813    79,070 
NET INCOME  $260,824   $203,347   $231,663 
INCOME PER SHARE - BASIC  $0.53   $0.41   $0.47 
INCOME PER SHARE - DILUTED  $0.53   $0.41   $0.47 
Weighted average shares outstanding - basic   491,604    491,216    490,936 
Weighted average shares outstanding - diluted   491,604    491,216    490,936 
DIVIDENDS PAID PER SHARE  $0.33   $0.31   $0.31 

 

The accompanying notes are an integral part of these consolidated financial statements

31
 
CONSOLIDATED STATEMENTS OF COMPREHENSIVE EARNINGS                
Rollins, Inc. and Subsidiaries            
(in thousands)            
             
Years ended December 31,  2020   2019   2018 
NET INCOME  $260,824   $203,347   $231,663 
Other comprehensive earnings/(loss)               
Pension and other postretirement benefit plans, net of tax   (127)   45,896    (11,050)
Foreign currency translation adjustments   10,443    4,350    (14,072)
Interest rate swaps, net of tax   (104)   (277)    
Other comprehensive earnings/(loss)   10,212    49,969    (25,122)
Comprehensive earnings  $271,036   $253,316   $206,541 

 

The accompanying notes are an integral part of these consolidated financial statements

32
 
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY            
Rollins, Inc. and Subsidiaries                                
(in thousands)                                
                                 
   Common Stock   Treasury                 
   Shares   Amount   Shares   Amount   Paid- In-
Capital
   Accumulated
Other
Comprehensive
Income (Loss)
   Retained
Earnings
   Total 
Balance at December 31, 2017   490,482   $490,482       $   $81,405   $(45,956)  $127,993   $653,924 
Net income                                231,663    231,663 
Other comprehensive income                                        
Pension liability adjustment, net of tax                            (11,050)        (11,050)
Foreign currency translation adjustments                            (14,072)        (14,072)
Cash dividends                                 (152,742)   (152,742)
Stock compensation   908    908              13,323         (505)   13,726 
Employee stock buybacks   (428)   (428)             (9,342)        229    (9,541)
Balance at December 31, 2018   490,962   $490,962       $   $85,386   $(71,078)  $206,638   $711,908 
Impact of adoption of ASC 842                                 212    212 
Net income                                203,347    203,347 
Other comprehensive income                                        
Pension settlement loss, net of tax                            46,022         46,022 
Pension liability adjustment, net of tax                            (126)        (126)
Foreign currency translation adjustments                            4,350         4,350 
Interest rate swaps, net of tax                            (277)        (277)
Cash dividends                                 (153,836)   (153,836)
Stock compensation   580    580              13,772         (193)   14,159 
Employee stock buybacks   (396)   (396)             (9,745)        132    (10,009)
Balance at December 31, 2019   491,146   $491,146       $   $89,413   $(21,109)  $256,300   $815,750 
Impact of adoption of ASC 326                                 2,486    2,486 
Net income                                260,824    260,824 
Other comprehensive income                                        
Pension liability adjustment, net of tax                            (127)        (127)
Foreign currency translation adjustments                            10,443         10,443 
Interest rate swaps, net of tax                            (104)        (104)
Cash dividends                                 (160,487)   (160,487)
Stock compensation   802    802              20,315         (267)   20,850 
Employee stock buybacks   (336)   (336)             (7,971)        32    (8,275)
Balance at December 31, 2020   491,612   $491,612       $   $101,757   $(10,897)  $358,888   $941,360 

 

The accompanying notes are an integral part of these consolidated financial statements.

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CONSOLIDATED STATEMENTS OF CASH FLOWS            
Rollins, Inc. and Subsidiaries            
(in thousands)            
             
Years ended December 31,  2020   2019   2018 
OPERATING ACTIVITIES               
Net income  $260,824   $203,347   $231,663 
Adjustments to reconcile net income to net cash provided by operating activities:               
Depreciation, amortization and other non-cash charges   89,444    79,544    64,675 
Pension settlement loss       49,898     
Provision for deferred income taxes   (1,215)   (7,228)   7,628 
Stock based compensation expense   20,850    14,158    13,726 
Provision for expected credit losses   17,536    15,145    13,606 
Changes in assets and liabilities:               
Trade accounts receivables and other accounts receivables   (12,045)   (20,151)   (12,549)
Financing receivables   (11,787)   (9,080)   (10,784)
Materials and supplies   (10,706)   (2,151)   (374)
Other current assets   6,102    (14,009)   (7,121)
Other non-current assets   16,409    600    11,329 
Accounts payable and accrued expenses   50,212    5,611    (10,691)
Unearned revenue   7,276    5,424    4,901 
Accrued insurance   1,889    1,915    (686)
Pension funding       (144)    
Long-term accrued liabilities   996   (3,306)   (5,922)
Net cash provided by operating activities   435,785    319,573    299,401 
INVESTING ACTIVITIES               
Cash used for acquisitions of companies, net of cash acquired   (147,613)   (430,558)   (76,769)
Capital expenditures   (23,229)   (27,146)   (27,179)
Cash from sale of franchises   495    617    343 
Derivative investments   216    104    297 
Proceeds from sale of assets   7,700    1,758    1,840 
Investment tax credits   36    118    93 
Net cash used in investing activities   (162,395)   (455,107)   (101,375)
FINANCING ACTIVITIES               
Payment of contingent consideration   (24,011)   (15,969)   (13,129)
Borrowings under term loan       250,000     
Borrowings under revolving commitment   135,000    190,000     
Repayments on term loan   (54,000)   (60,000)    
Repayments on revolving commitment   (169,500)   (88,500)    
Payment of dividends   (160,487)   (153,836)   (152,742)
Cash paid for common stock purchased   (8,275)   (10,009)   (9,541)
Net cash (used in)/provided by financing activities   (281,273)   111,686    (175,412)
Effect of exchange rate changes on cash   12,084    2,639    (14,179)
Net increase/(decrease) in cash and cash equivalents   4,201    (21,209)   8,435 
Cash and cash equivalents at beginning of year   94,276    115,485    107,050 
Cash and cash equivalents at end of year  $98,477   $94,276   $115,485 
Supplemental disclosure of cash flow information               
Cash paid for interest  $5,056   $6,452   $25 
Cash paid for income taxes, net  $81,184   $75,812   $77,351 
Non-cash additions to operating lease right-of-use assets  $89,016   $75,782   $ 

 

The accompanying notes are an integral part of these consolidated financial statements

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Supplemental Disclosures of Non-Cash Items

Pension—Non-cash decreases/(increases) in the minimum pension liability which were charged/(credited) to other comprehensive income were $(0.2) million, $75.4 million, and $(14.8) million in 2020, 2019, and 2018, respectively.

Business Combinations —There were $12.6 million in non-cash acquisitions of assets in business combinations for the year ended December 31, 2020, $34.2 million in 2019 and $18.1 million for 2018.

 

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Years ended December 31, 2020, 2019, and 2018, Rollins, Inc. and Subsidiaries

 

1.                   SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

 

Business Description—Rollins, Inc. (the “Company”), was originally incorporated in 1948, under the laws of the state of Delaware as Rollins Broadcasting, Inc.

 

The Company is an international service company with headquarters located in Atlanta, Georgia, providing pest and termite control services through its wholly-owned subsidiaries to both residential and commercial customers in the United States, Canada, Australia, Europe, and Asia with international franchises in Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, Africa, Canada, and Australia. Services are performed through a contract that specifies the pricing arrangement with the customer.

 

Orkin, a wholly-owned subsidiary of the Company founded in 1901, is the world’s largest pest and termite control company. It provides customized services from over 400 locations. Orkin either serves customers directly or through franchise operations, in the United States, Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa providing essential pest control services and protection against termite damage, rodents and insects to homes and businesses, including hotels, food service establishments, food manufacturers, retailers and transportation companies. Orkin operates under the Orkin® trademark. The Orkin® brand name makes Orkin the most recognized pest and termite company throughout the United States.

 

Orkin Canada, a wholly-owned subsidiary of Orkin founded in 1952, was acquired by Orkin in 1999. Orkin Canada is Canada’s largest pest control provider and a leader in the development of fast, effective and environmentally responsible pest control solutions. Orkin Canada operates under the Orkin Canada® trademarks. The Orkin Canada brand name provides brand recognition throughout Canada.

 

Western, a wholly-owned subsidiary of the Company founded in 1928, was acquired by Rollins, Inc. in 2004. Western is primarily a commercial pest control service company and its business complements most of the services Orkin offers, focusing on the northeastern United States.

 

IFC, a wholly-owned subsidiary of the Company founded in 1937, was acquired by Rollins, Inc. in 2005. IFC is a leading provider of pest management and sanitation services and products to the food and commodity industries.

 

HomeTeam, a wholly-owned subsidiary of the Company established in 1996, was acquired by Rollins, Inc. in April 2008. At the time of the acquisition, HomeTeam, with its unique Taexx® tubes in the wall pest control system, was recognized as a premier pest control business and ranked as the 4th largest company in the industry. HomeTeam services home builders and other commercial and residential customers nationally.

 

Rollins Australia Pty Ltd (“Rollins Australia”), a wholly-owned subsidiary of the Company, acquired Allpest, in February 2014. Allpest was established in 1959 and is headquartered in Perth, Australia. Allpest provides traditional commercial, residential, and termite service as well as consulting services on border protection related to Australia’s biosecurity program and provides specialized services to Australia’s mining and oil and gas sectors.

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Critter Control, a wholly-owned subsidiary of the Company, was acquired by Rollins, Inc. on February 27, 2015. Critter Control was established in 1983 and is headquartered in Traverse City, Michigan. The business is primarily franchised, operating in 40 states and one Canadian province.

 

Rollins UK Holdings Ltd was formed as a wholly-owned subsidiary of the Company to acquire Safeguard in June 2016. Safeguard is a pest control company established in the United Kingdom in 1991 with a history of providing superior pest control, bird control, and specialist services to residential and commercial customers.

 

Northwest, a wholly-owned subsidiary of the Company founded in 1951, was acquired by the Company in August 2017. Northwest specializes in residential and commercial termite control, pest control, mosquito control, wildlife services, lawn care, insulation, and HVAC services, focusing on the Southeast United States.

 

On April 30, 2019, the Company acquired Clark Pest Control located in Lodi, CA. At the time of the acquisition, Clark Pest Control was a leading pest management company in California and the nation’s 8th largest pest management company according to PCT 100 rankings. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control for the period beginning April 30, 2019 through December 31, 2020.

 

The Company has several smaller wholly-owned subsidiaries that in total make up less than 5% of the Company’s total revenues.

 

The Company has one reportable segment, its pest and termite control business. Revenue, operating profit and identifiable assets for this segment, includes the United States, Canada, Australia, Europe, Asia, Central and South America, the Caribbean, the Middle East, and Africa. The Company’s results of operations and its financial condition are not reliant upon any single customer, few customers or foreign operations.

 

The Company reclassified certain prior period amounts in the Statement of Cash Flows from Operating Activities to Financing Activities for payment of contingent consideration to conform to the current period presentation.

 

Principles of Consolidation—The Company’s Consolidated Financial Statements include the accounts of Rollins, Inc. and the Company’s wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the U.S. (“GAAP”). The Company does not consolidate the financial statements of any company in which it has an ownership interest of 50% or less. The Company is not the primary beneficiary of, nor does it have a controlling financial interest in, any variable interest entity. Accordingly, the Company has not consolidated any variable interest entity. The Company reclassified certain prior period amounts, none of which were material, to conform to the current period presentation. All material intercompany accounts and transactions have been eliminated.

 

Subsequent Events—The Company evaluates its financial statements through the date the financial statements are issued.

 

Estimates Used in the Preparation of Consolidated Financial Statements—The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the accompanying notes and financial statements. Actual results could differ from those estimates and such differences could be significant.

 

Revenue Recognition—The Company’s revenue recognition policy is to recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to receive in exchange for those products or services. We enter into contracts that can include various combinations of products and services, each of which are distinct and accounted for as separate performance obligations. Revenue is recognized net of allowances for returns and any taxes collected from customers, which are subsequently remitted to governmental authorities.

 

Nature of Goods and Services and Performance Obligations

 

The Company contracts with its customers to provide the following goods and services, each of which is a distinct performance obligation:

 

Pest control services - Rollins provides pest control services to protect residential and commercial properties from common pests, including rodents and insects. Pest control generally consists of assessing a customer’s property for conditions that invite pests, tackling current infestations, and stopping the life cycle to prevent future invaders. Revenue from pest control services is recognized as services are rendered.

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The Company’s revenue recognition policies are designed to recognize revenues upon satisfaction of the performance obligation at the time services are performed. For certain revenue types, because of the timing of billing and the receipt of cash versus the timing of performing services, we use estimates as described below. Residential and commercial pest control services are primarily recurring in nature on a monthly, bi-monthly or quarterly basis, while certain types of commercial customers may receive multiple treatments within a given month. In general, pest control customers sign an initial one-year contract, and revenues are recognized at the time services are performed. The Company defers recognition of advance payments and recognizes the revenue as the services are rendered. The Company classifies discounts related to the advance payments as a reduction in revenues.

 

Termite control services - Rollins provides both traditional and baiting termite protection services. Traditional termite protection uses “Termidor” liquid treatment and/or dry foam and Orkin foam to treat voids and spaces around the property, while baiting termite protection uses baits to disrupt the molting process termites require for growth and offers ongoing protection. Revenue from initial termite treatment services is recognized as services are provided.

 

Maintenance/monitoring/inspection - In connection with the initial service offerings, Rollins provides recurring maintenance, monitoring or inspection services to help protect consumer’s property from any future sign of termite activities after the original treatment. This recurring service is a service-type warranty under ASC 606 as it is routinely sold and purchased separately from the initial treatment services and is typically purchased or renewed annually.

 

Termite baiting revenues are recognized based on the transfer of control of the individual units of accounting. At the inception of a new baiting services contract, upon quality control review of the installation, the Company recognizes revenue for the installation of the monitoring stations, initial directed liquid termiticide treatment and servicing of the monitoring stations. A portion of the contract amount is deferred for the undelivered monitoring performance obligation. This portion is recognized as income on a straight-line basis over the remaining contract term, which results in recognition of revenue that depicts the Company’s performance in transferring control of the service. The allocation of the transaction price to the two deliverables is based on the relative stand-alone selling price. There are no contingencies related to the delivery of additional items or meeting other specified performance conditions. Baiting renewal revenue is deferred and recognized over the annual contract period on a straight-line basis that depicts the Company’s performance in transferring control of the service.

 

Revenue received for conventional termite renewals is deferred and recognized on a straight-line basis over the remaining contract term that depicts the Company’s performance in transferring control of the service; and, the cost of reinspections, reapplications and repairs and associated labor and chemicals are expensed as incurred. For outstanding claims, an estimate is made of the costs to be incurred (including legal costs) based upon current factors and historical information. The performance of reinspections tends to be close to the contract renewal date and while reapplications and repairs involve an insubstantial number of the contracts, these costs are incurred over the contract term. As the revenue is being deferred, the future cost of reinspections, reapplications and repairs and associated labor and chemicals applicable to the deferred revenue are expensed as incurred. The Company accrues for noticed claims. The costs of providing termite services upon renewal are compared to the expected revenue to be received and a provision is made for any expected losses.

 

Miscellaneous services - In certain agreements with customers, Rollins may offer other miscellaneous services, including restroom cleaning (eliminating foul odors, grease and grime which could attract pests) and training (seminars covering good manufacturing practices and product stewardship). Revenue from miscellaneous services is recognized when services are provided.

 

Products - Depending on customer demand, Rollins may separately sell pest control and/or termite protection products, such as traps. Revenue from product sales is recognized upon transfer of control of the asset.

 

Equipment rental (or lease) - Depending on customer demand, Rollins may lease certain pest control and/or termite protection equipment. Revenues from equipment rentals are recognized over the period of the rental/lease. Revenues from equipment rentals represent less than 1.0% of the Company’s revenues for each reported period.

 

Right to access intellectual property (Franchise) - The right to access Rollins’ intellectual property is an essential part of Orkin’s franchising agreements. These agreements provide the franchisee (the customer) a license to use the Rollins’ name and trademark when advertising and selling services to end customers in their normal course of business. Orkin franchise agreements contain a clause allowing Orkin to purchase certain assets of the franchisee. This is only an offer for Orkin to re-purchase the assets originally provided by Orkin to the franchisee and is not a performance obligation or a form of consideration. International and domestic franchising revenue was less than 1.0% of the Company’s annual revenues.

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All Orkin domestic franchises have a guaranteed repurchase clause that the Orkin franchise may be repurchased by Orkin at a later date once it has been established. The Company amortizes the initial franchise fee over the initial franchise term. Deferred Orkin franchise fees were $1.6 million and $1.7 million for the year ending December 31, 2020 and 2019, respectively.

 

Royalties from Orkin franchises are accrued and recognized as revenues are earned on a monthly basis. Revenue from Orkin franchises was $9.4 million for the year ended December 31, 2020 and $8.7 million and $8.8 million for the years ended December 31, 2019 and 2018, respectively.

 

Contract Balances

 

Timing of revenue recognition may differ from the timing of invoicing to customers. We record unearned revenue when revenue is recognized subsequent to billing. Unearned revenue mainly relates to the Company’s termite baiting offering, conventional renewals, and year-in-advance pest control services for which we have been paid in advance and earn the revenue when we transfer control of the product or service. For multi-year agreements, we generally invoice customers annually at the beginning of each annual coverage period. Refer to Note 3 - Revenue for further information, including changes in unearned revenue for the year.

 

The Company extends terms to certain customers on higher dollar termite and ancillary work, as well as to certain franchisees for initial funding on the sale of franchises. These financed receivables are segregated from our trade receivables. The amounts that are due within one year from the balance sheet dates are classified as short-term financed receivables, and are shown, net of allowance for expected credit losses, at $23.7 million as of December 31, 2020 and $22.3 million at December 31, 2019. The balances of long-term financed receivables, net of allowance for expected credit losses, were $38.2 million as of December 31, 2020 and $30.8 million at December 31, 2019 and are included in long-term assets on our consolidated statements of financial position. See Note 6 – Financing Receivables for further information.

 

The allowance for expected credit losses reflects our best estimate of probable losses inherent in the accounts receivable balance. We determine the allowance based on known troubled accounts, historical experience, and other currently available evidence. Activity in the allowance for expected credit losses can be found on Schedule II-Valuation and Qualifying Accounts.

 

Payment terms and conditions vary by contract type, although terms generally include a requirement of payment within 30 to 60 days. In instances where the timing of revenue recognition differs from the timing of invoicing, we have determined our contracts generally do not include a significant financing component. The primary purpose of our invoicing terms is to provide customers with simplified and predictable ways of purchasing our products and services, not to receive financing from our customers or to provide customers with financing.

 

Practical Expedients and Exemptions

 

We generally expense sales commissions when incurred because the amortization period would have been one year or less. These costs are recorded within sales and marketing expenses.

 

We do not disclose the value of unsatisfied performance obligations for (i) contracts with an original expected length of one year or less and (ii) contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed. All revenues are reported net of sales taxes.

 

The Company’s international operations accounted for approximately 7% and 8% of revenues for the years ended December 31, 2020 and 2019, respectively.

 

Allowance for Expected Credit Losses— The Company maintains an allowance for expected credit losses accounts based on the expected collectability of accounts receivable.  Management uses historical collection results as well as accounts receivable aging in order to determine the expected collectability of accounts receivable.  Substantially all of the Company’s receivables are due from pest control and termite services in the United States and selected international locations.  The Company’s allowance for expected credit losses is determined using a combination of factors to ensure that our receivables are not overstated due to uncollectability. The Company’s established credit evaluation procedures seek to minimize the amount of business we conduct with higher risk customers. Provisions for expected credit losses are recorded in selling, general and administrative expenses. Accounts are written-off against the allowance for expected credit losses when the Company determines that amounts are uncollectible, and recoveries of amounts previously written off are recorded when collected. Significant recoveries will generally reduce the required provision in the period of recovery. Therefore, the provision for expected credit losses can fluctuate significantly from period to period. There were no large recoveries in 2020, 2019, and 2018.  We record specific provisions when we become aware of a customer’s inability to meet its financial obligations to us, such as in the case of bankruptcy filings or deterioration in the customer’s operating results or financial position. If circumstances related to customers change, our estimates of the realizability of receivables would be further adjusted, either upward or downward.

 

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Advertising—Advertising costs are charged to sales, general and administrative expense during the year in which they are incurred.

Years ended December 31,  2020   2019   2018 
(in thousands)            
Advertising  $86,314   $81,174   $69,875 

Cash and Cash Equivalents— The Company considers all investments with an original maturity of three months or less when purchased to be cash equivalents.

At December 31,  2020   2019   2018 
(in thousands) (in US dollars)            
Cash held in foreign bank accounts  $71,330   $74,094   $53,613 

 

The Company’s $98.5 million of total cash at December 31, 2020, is primarily cash held at various banking institutions. Approximately $71.3 million is held in cash accounts at international bank institutions and the remaining $27.2 million is primarily held in Federal Deposit Insurance Corporation (“FDIC”) insured non-interest-bearing accounts at various domestic banks which at times may exceed federally insured amounts.

 

The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisitions of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not a part of the Company’s current business plan.

 

Rollins maintains adequate liquidity and capital resources, without regard to its foreign deposits, that are directed to finance domestic operations and obligations and to fund expansion of its domestic business for the foreseeable future.

 

Marketable Securities— From time to time, the Company maintains investments held by several large, well-capitalized financial institutions. The Company’s investment policy does not allow investment in any securities rated less than “investment grade” by national rating services.

 

Management determines the appropriate classification of debt securities at the time of purchase and re-evaluates such designations as of each balance sheet date. Debt securities are classified as available-for-sale because the Company does not have the intent to hold the securities to maturity. Available-for-sale securities are stated at their fair values, with the unrealized gains and losses reported as in earnings.

 

The Company had no marketable securities other than those held in the defined benefit pension plan and the non-qualified deferred compensation plan at December 31, 2020 and 2019. See Note 16 for further details.

 

Materials and Supplies— Materials and supplies are stated at the lower cost of cost or market. Cost is determined on the first-in, first-out method.

 

Income Taxes—The Company provides for income taxes based on FASB ASC topic 740 “Income Taxes”, which requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the consolidated financial statements or tax returns. The Company provides an allowance for deferred tax assets when it determines that it is more likely than not that the deferred tax assets will not be utilized. The Company establishes additional provisions for income taxes when, despite the belief that tax positions are fully supportable, there remain certain positions that do not meet the minimum probability threshold. The Company’s policy is to record interest and penalties related to income tax matters in income tax expense.

 

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Equipment and Property— Equipment and Property are stated at cost, net of accumulated depreciation, and are provided principally on a straight-line basis over the estimated useful lives of the related assets. Annual provisions for depreciation are computed using the following asset lives: buildings, 10 to 40 years; and furniture, fixtures, and operating equipment, 2 to 10 years. Expenditures for additions, major renewals and betterments are capitalized and expenditures for maintenance and repairs are expensed as incurred. The cost of assets retired or otherwise disposed of and the related accumulated depreciation and amortization are eliminated from the accounts in the year of disposal with the resulting gain or loss credited or charged to income. The annual provisions for depreciation, below, have been reflected in the Consolidated Statements of Income in the line item entitled Depreciation and Amortization.

 

Years ended December 31,  2020   2019   2018 
(in thousands)            
Depreciation  $40,623   $36,646   $30,364 

 

Impairment of Long-Lived Assets - In accordance with the FASB ASC Topic 360, “Property, Plant and Equipment”, the Company’s long-lived assets, such as property and equipment and intangible assets with definite lives are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of these assets may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated undiscounted future cash flows, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds the fair value of the asset. We periodically evaluate the appropriateness of remaining depreciable lives assigned to long-lived assets, including customer contracts and assets that may be subject to a management plan for disposition.

 

Goodwill and Other Intangible Assets— In accordance with the FASB ASC Topic 350, “Intangibles - Goodwill and other”, the Company classifies intangible assets into three categories: (1) intangible assets with definite lives subject to amortization; (2) intangible assets with indefinite lives not subject to amortization; and (3) goodwill. The Company does not amortize intangible assets with indefinite lives or goodwill. Goodwill and other intangible assets with indefinite useful lives are tested for impairment annually or more frequently if events or circumstances indicate the assets might be impaired. Such conditions may include an economic downturn or a change in the assessment of future operations. The Company performs impairment tests of goodwill at the Company level. Such impairment tests for goodwill include comparing the fair value of the appropriate reporting unit (the Company) with its carrying value. If the fair value of the reporting unit is below the carrying value, the Company recognizes a goodwill impairment charge for the amount by which the carrying value exceeds the reporting unit’s fair value.  The Company performs impairment tests for indefinite-lived intangible assets by comparing the fair value of each indefinite-lived intangible asset unit to its carrying value. The Company recognizes an impairment charge if the asset’s carrying value exceeds its estimated fair value. The Company completed its most recent annual impairment analysis as of September 30, 2020. Based upon the results of these analyses, the Company has concluded that no impairment of its goodwill or intangible assets with indefinite lives was indicated.

 

Accrued Insurance—The Company retains, up to specified limits, certain risks related to general liability, workers’ compensation and vehicle liability. Risks above specified limits are managed through either high deductible insurance or a non-affiliated group captive insurance member arrangement. The estimated costs of existing and future claims under the retained loss program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. The Company contracts with an independent third-party actuary on a semi-annual basis to provide the Company an estimated liability based upon historical claims information. The actuarial study is a major consideration in establishing the reserve, along with management’s knowledge of changes in business practice and recent claims and trends. Management’s judgment is inherently subjective as a number of factors are outside management’s knowledge and control. Additionally, historical information is not always an accurate indication of future events.

 

40
 

Accrual for Termite Contracts—The Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future costs include termiticide life expectancy and government regulation. It is significant that the actual number of claims has decreased in recent years due to changes in the Company’s business practices. However, it is not possible to precisely predict future significant claims. An accrual for termite contracts is included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position.

 

Contingency Accruals—The Company is a party to legal proceedings with respect to matters in the ordinary course of business. In accordance with the FASB ASC Topic 450 “Contingencies,” management estimates and accrues for its liability and costs associated with the litigation. Estimates and accruals are determined in consultation with outside counsel. Because it is not possible to accurately predict the ultimate result of the litigation, judgments concerning accruals for liabilities and costs associated with litigation are inherently uncertain and actual liability may vary from amounts estimated or accrued. However, in the opinion of management, the outcome of the litigation will not have a material adverse impact on the Company’s financial condition or results of operations. Contingency accruals are included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position

 

Three-for-two stock split—The Board of Directors at its quarterly meeting on October 27, 2020, authorized a three-for-two stock split by the issuance on December 10, 2020 of one additional common share for each two common shares held of record at November 10, 2020. All share and per share data appearing in the consolidated financial statements and related notes are restated for the three-for-two stock split.

 

Earnings Per Share—the FASB ASC Topic 260-10 “Earnings Per Share-Overall,” requires a basic earnings per share and diluted earnings per share presentation. Further, all outstanding unvested share-based payment awards that contain non-forfeitable rights to dividends or dividend equivalents, whether paid or unpaid, are considered participating securities and an entity is required to include participating securities in its calculation of basic earnings per share.

 

The Company has periodically issued share-based payment awards that contain non-forfeitable rights to dividends and therefore are considered participating securities. See Note 17 for further information on restricted stock granted to employees.

 

The basic and diluted calculations are the same as we have no stock options or other potentially dilutive instruments outstanding. Basic and diluted earnings per share are computed by dividing net income by the weighted average number of shares outstanding during the respective periods.

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A reconciliation of weighted average shares outstanding along with the earnings per share attributable to restricted shares of common stock (participating securities) is as follows (in thousands except per share data). All share and per share information in the following chart are restated for the stock split effective December 10, 2020:

Years Ended December 31,  2020   2019   2018 
Net income available to stockholders  $260,824   $203,347   $231,663 
Less dividends paid:               
Common stock   (159,524)   (152,793)   (151,458)
Restricted shares of common stock   (963)   (1,042)   (1,284)
Undistributed earnings for the period  $100,337   $49,512   $78,921 
Allocation of undistributed earnings:               
Common stock   99,676    49,144    78,255 
Restricted shares of common stock   661    368    666 
Basic and diluted shares outstanding:               
Common stock   488,365    487,569    486,794 
Restricted shares of common stock   3,240    3,647    4,143 
    491,605    491,216    490,937 
Basic and diluted earnings per share:               
Common stock:               
Distributed earnings  $0.33   $0.31   $0.31 
Undistributed earnings   0.20    0.10   $0.16 
   $0.53   $0.41   $0.47 
Restricted shares of common stock:               
Distributed earnings  $0.30   $0.29   $0.31 
Undistributed earnings   0.20    0.10    0.16 
   $0.50   $0.39   $0.47 

 

 

Translation of Foreign Currencies—Assets and liabilities reported in functional currencies other than U.S. dollars are translated into U.S. dollars at the year-end rate of exchange. Revenues and expenses are translated at the weighted average exchange rates for the year. The resulting translation adjustments are charged or credited to other comprehensive income. Gains or losses from foreign currency transactions, such as those resulting from the settlement of receivables or payables, denominated in foreign currency are included in the earnings of the current period.

 

Stock-Based Compensation— The Company accounts for its stock-based compensation in accordance with the FASB ASC Topic 718 “Compensation – Stock Compensation.” Time lapse restricted shares (TLRSs) have been issued to officers and other management employees under the Company’s Employee Stock Incentive Plan.

 

TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. Outstanding TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over six years from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed. The fair value of these awards is recognized as compensation expense, net of estimated forfeitures, on a straight-line basis over six years.

 

Comprehensive Income (Loss)—Other Comprehensive Income (Loss) results from foreign currency translations, minimum pension liability adjustments and cash flow hedge of interest rate risks.

 

Franchising Program – Rollins’ wholly-owned subsidiary, Orkin Systems, LLC, had 49, 50 and 47 domestic franchises as of December 31, 2020, 2019 and 2018, respectively. Transactions with Orkin’s domestic franchises involve sales of territories and customer contracts to establish new Orkin franchises, initial franchise fees and royalties. The territories, customer contracts and initial Orkin franchise fees are typically sold for a combination of cash and notes due over periods ranging up to five years. Notes receivable from Orkin domestic franchises were $5.8 million at December 31, 2020 and $6.7 million at December 31, 2019. The Company amortizes the Orkin domestic initial domestic franchise fees over the initial franchise term. Deferred Orkin domestic franchise fees were $1.6 million at December 31, 2020 and $1.7 million December 31, 2019. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Orkin’s domestic franchises was $4.2 million, $5.0 million, and $4.9 million for the years ended December 31, 2020, 2019 and 2018, respectively.

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As of December 31, 2020, 2019 and 2018, Orkin had 94, 97, and 86 international franchises, respectively. Orkin’s  international franchise program began with its first international franchise in 2000 and since has expanded to Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa.

 

Royalties from Orkin franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Orkin franchises (domestic and international) was $9.4 million for the year ended December 31, 2020 and $8.7 million and $8.8 million for the years ended December 31, 2019 and 2018, respectively.

 

Rollins’ wholly-owned subsidiary, Critter Control, Inc., had 79, 85 and 81 franchises in the United States and Canada as of December 31, 2020, 2019 and 2018, respectively. Transactions with Critter Control franchises involve sales of territories and customer contracts to establish new franchises, initial franchise fees and royalties. The territories, customer contracts and initial franchise fees are typically sold for a combination of cash and notes. Notes receivable from Critter Control franchises were $1.7 million and $0.9 million at December 31, 2020 and 2019, respectively.  These notes are not guaranteed. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company amortizes the Critter Control domestic initial franchise fees over the initial franchise term. Deferred Critter Control domestic franchise fees were $69 thousand at December 31, 2020 and $19 thousand December 31, 2019. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Critter Control’s domestic franchises was $1.6 million and $0.9 million for the years ended December 31, 2020 and 2019, respectively.  

 

Royalties from Critter Control franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Critter Control franchises was $4.8 million for the year ended December 31, 2020 and $4.8 million and $4.1 million for the years ended December 31, 2019 and 2018, respectively.

 

Combined domestic and international revenues from Orkin, Critter Control and Australia franchises were $15.2 million for the year ended December 31, 2020 and $17.1 million and $14.7 million for the years ended December 31, 2019 and 2018, respectively. Total franchising revenues were less than 1.0% of the Company’s annual revenues.

 

Right to access intellectual property (Franchise) - The right to access Orkin’s, Critter Control’s and our Australia franchisors’ intellectual property is an essential part of our franchise agreements. These agreements provide the franchisee a license to use the brand name and trademark when advertising and selling services to end customers in their normal course of business. Orkin and Critter Control franchise agreements contain a clause allowing the respective franchisor to purchase certain assets of the franchisee at the conclusion of their franchise agreement or upon termination. This is only an option for the franchisor to re-purchase the assets selected by the franchisor and is not a performance obligation or a form of consideration.

 

Recent Accounting Guidance

 

Recently adopted accounting standards

 

In June of 2016, the FASB issued ASU 2016-13, “Financial Instruments - Credit Losses (ASC 326): Measurement of Credit Losses on Financial Instruments.” The updated accounting guidance requires changes to the recognition of credit losses on financial instruments not accounted for at fair value through net income. The Company adopted ASU 2016-13 effective January 1, 2020 and recognized the decrease in the allowance for expected credit losses, net of tax, as a $2.5 million increase to beginning retained earnings.

 

The Company is exposed to credit losses primarily related to accounts receivable and financed receivables derived from customer services revenue. To reduce credit risk for residential pest control accounts receivable, we promote enrollment in our auto-pay programs. In general, we may suspend future services for customers with past due balances. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions.

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The Company manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s established credit evaluation and monitoring procedures seek to minimize the amount of business we conduct with higher risk customers. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turn down the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.

 

The Company’s allowances for credit losses for trade accounts receivable and financed receivables are developed using historical collection experience, the current aging of receivables, and consideration of current economic and market conditions and reasonable and supportable forecasts relevant to the collection of receivables. Below is a roll-forward of the Company’s allowance for credit losses for the year ended December 31, 2020.

 

   Allowance for Expected Credit Losses 
   Trade
Receivables
   Financed
Receivables
   Total
Receivables
 
Balance at January 1, 2020  $16,699   $2,959   $19,658 
Adoption of ASC 326   (3,330)       (3,330)
Adjusted balance at January 1, 2020   13,369    2,959    16,328 
Provision for expected credit losses   14,699    2,837    17,536 
Write-offs charged against the allowance   (18,228)   (2,565)   (20,793)
Recoveries collected   7,014        7,014 
Balance at December 31, 2020  $16,854   $3,231   $20,085 

 

In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (ASC 350): Simplifying the Test for Goodwill Impairment, which eliminated the requirement to calculate the implied fair value of goodwill (i.e., Step 2 of the current goodwill impairment test) to measure a goodwill impairment charge. Instead, entities would record an impairment charge based on the excess of a reporting unit’s carrying amount over its fair value (i.e., measure the charge based on the previous Step 1). The Company adopted ASU 2017-04 effective January 1, 2020. The adoption of this standard had no material impact on its consolidated financial statements.

 

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (ASC 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement. The updated accounting guidance modified the disclosure requirements on fair value measurements by removing certain disclosure requirements related to the fair value hierarchy, modifying existing disclosure requirements related to measurement uncertainty and adding new disclosure requirements. The Company adopted ASU 2018-13 effective January 1, 2020 and the adoption did not materially impact its financial statement disclosures.

 

Recently issued accounting standards to be adopted in 2021 or later

 

In December 2019, the FASB issued ASU No. 2019-12 Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes. The standard eliminates the need for an organization to analyze whether the following apply in a given period (1) exception to the incremental approach for intraperiod tax allocation (2) exceptions to accounting for basis differences when there are ownership changes in foreign investments and (3) exceptions in interim period income tax accounting for year-to-date losses that exceed anticipated losses. The ASU also is designed to improve financial statement preparers’ application of income tax-related guidance and simplify GAAP for (1) franchise taxes that are partially based on income, (2) transactions with a government that result in a step-up in the tax basis of goodwill, (3) separate financial statements of legal entities that are not subject to tax, and (4) enacted changes in tax laws in interim periods. The standard in this update is effective for the Company’s financial statements issued for fiscal years beginning in 2021. The adoption of this ASU is not expected to have a material impact on the Company’s consolidated financial statements.

 

 

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2.            ACQUISITIONS

The Company made 31 and 30 acquisitions during the years ended December 31, 2020, and 2019, respectively, and a material one is described below. 

Acquisition of Clark Pest Control:

The Company completed the acquisition of Clark Pest Control on April 30, 2019. Clark Pest Control is a leading pest management company in California and was the nation’s 8th largest pest management company according to PCT 100 rankings at the time of the acquisition, making it the largest Rollins acquisition since the Company acquired HomeTeam Pest Defense in 2008. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control beginning April 30, 2019.

The Company engaged an independent valuation firm to determine the allocation of the purchase price to goodwill and identifiable intangible assets. The valuation resulted in the allocation of $191.9 million to goodwill, $112.7 million to customer contracts, and $49.8 million to other intangible assets, principally tradenames. The finite-lived intangible assets, principally customer contracts, are being amortized over periods principally ranging from 5 to 10 years on a straight-lined basis.

 

The fair values of Clark Pest Control's assets and liabilities, at the date of acquisition, were as follows:

 

(in thousands)  at April 30,
2019
 
Assets and liabilities:     
Trade accounts receivables  $6,974 
Materials and supplies   900 
Other current assets   5,367 
Equipment and property, net   65,535 
Goodwill   191,853 
Customer contracts   112,700 
Trademarks & tradenames   49,300 
Non-compete agreements   500 
Accounts payable   (1,929)
Accrued compensation and related liabilities   (5,678)
Unearned revenues   (879)
Other current liabilities   (877)
Accrued insurance, less current portion   (1,870)
Total consideration   421,896 
Less: contingent consideration   (26,627)
Total cash paid at acquisition   $395,269

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The unaudited pro forma financial information presented below gives effect to the Clark Pest Control acquisition as if it had occurred as of the beginning of our fiscal year 2018. The information presented below is for illustrative purposes only and is not necessarily indicative of results that would have been achieved if the acquisition had actually occurred as of the beginning of such years or results which may be achieved in the future.

   12 Months Ended 
   December 31, 
(in thousands, except per share amounts)  2019   2018 
Revenues:          
Customer Services  $2,060,280   $1,960,741 
Costs And Expenses   1,798,984    1,640,120 
Income Before Income Taxes   261,296    320,621 
Provision For Income Taxes   57,813    79,070 
Net Income  $203,483   $241,551 
Net Income Per Share - Basic And Diluted  $0.41   $0.49 
Dividends Paid Per Share  $0.31   $0.31 
Weighted average participating shares outstanding - basic and diluted   491,604    491,216 

Total cash purchase price for the Company’s acquisitions in 2020 and 2019 were $147.6 million and $430.6 million, respectively. Excluding the values of the Clark Pest Control discussed above, the fair values of major classes of assets acquired and liabilities assumed along with the contingent consideration liability recorded during the valuation period of acquisition is included in the reconciliation of the total consideration as follows (in thousands):

December 31,  2020   2019 
Accounts receivable  $3,547   $754 
Materials and supplies   582    478 
Equipment and property   7,269    3,169 
Goodwill   73,430    12,309 
Customer contracts   72,608    23,644 
Trademarks & tradenames   7,317      
Other intangible assets   1,333    850 
Current liabilities   (15,518)   (8,832)
Other assets and liabilities, net   9,639    11,994 
Total consideration paid   160,207    44,366 
Less: Contingent consideration liability   (12,594)   (9,077)
Total cash purchase price  $147,613   $35,289 

 

 

3.             REVENUE

The following tables present our revenues disaggregated by revenue source (in thousands).

Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
United States  $2,006,368   $1,862,698   $1,677,116 
Other Countries   154,852    152,779    144,449 
Total Revenues  $2,161,220   $2,015,477   $1,821,565 

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Revenue from external customers, classified by significant product and service offerings, was as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
Residential revenue  $977,470   $861,636   $773,932 
Commercial revenue   766,716    770,342    707,386 
Termite completions, bait monitoring and renewals   406,782    371,258    332,573 
Other revenues   10,252    12,241    7,674 
Total Revenues  $2,161,220   $2,015,477   $1,821,565 

Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $173.2 million and $165.0 million, respectively. Changes in unearned revenue were as follows:

At December 31,  2020   2019 
(in thousands)        
Balance at beginning of year  $136,507   $127,075 
Deferral of unearned revenue   185,943    174,404 
Recognition of unearned revenue   (173,226)   (164,972)
Balance at December 31,  $149,224   $136,507 

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized (“contracted not recognized revenue”), which includes both unearned revenue and revenue that will be billed and recognized in future periods. The Company has no material contracted not recognized revenue as of December 31, 2020 or December 31, 2019.

At December 31, 2020 and December 31, 2019, the Company had long-term unearned revenue of $18.0 million and $13.7 million, respectively. Unearned short-term revenue is recognized over the next 12-month period. The majority of unearned long-term revenue is recognized over a period of five years or less with immaterial amounts recognized through 2025.

4.             DEBT

In April 2019, the Company entered into a Credit Agreement with Truist Bank, (formerly known as SunTrust Bank) and Bank of America, N.A. for an unsecured Revolving Commitment of up to $175.0 million, which includes a $75.0 million letter of credit subfacility and a $25.0 million swingline subfacility and an unsecured variable rate $250.0 million Term Loan with Truist Bank and Bank of America, N.A. Both the Revolving Commitment and the Term Loan have five-year durations commencing on April 29, 2019. In addition, the agreement has provisions to extend the duration beyond the Revolving Commitment termination date as well as optional prepayments rights at any time and from time to time to prepay any borrowing, in whole or in part, without premium or penalty. As of December 31, 2020, the Revolving Commitment had outstanding borrowings of $67.0 million and the Term Loan had outstanding borrowings of $136.0 million. As of December 31, 2019, there were $291.5 million in aggregate outstanding borrowings. The $203.0 million outstanding borrowings value approximated the fair value at December 31, 2020 based upon interest rates available to the Company as evidenced by debt of other companies with similar credit characteristics. Our effective interest rate on the debt outstanding as of December 31, 2020 was 1.07%. The effective interest rate is comprised of the 1-month LIBOR plus a margin of 75.0 basis points as determined by our leverage ratio calculation.

The aggregate annual maturities of long-term debt were as follows:

(in thousands)  Revolving
Commitment
   Term Loan   Total Debt 
2021  $   $17,188   $17,188 
2022       18,750    18,750 
2023       23,437    23,437 
2024   67,000    76,625    143,625 
Total  $67,000   $136,000   $203,000 

The Company maintains approximately $35.1 million in letters of credit. These letters of credit are required by the Company’s fronting insurance companies and/or certain states, due to the Company’s self-insured status, to secure various workers’ compensation and casualty insurance contracts coverage. The Company believes that it has adequate liquid assets, funding sources and insurance accruals to accommodate such claims.

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In order to comply with applicable debt covenants, the Company is required to maintain at all times a leverage ratio of not greater than 3.00:1.00. The leverage ratio is calculated as of the last day of the fiscal quarter most recently ended. The Company remained in compliance with applicable debt covenants at December 31, 2020 and expects to maintain compliance throughout 2021.

5.              TRADE RECEIVABLES

The allowance for expected credit losses accounts is principally calculated based on the application of estimated loss percentages to delinquency aging totals, based on contractual terms, for the various categories of receivables. Bad debt write-offs occur according to Company policies that are specific to pest control, commercial and termite accounts.

At December 31,  2020   2019 
(in thousands)        
Gross trade receivables  $143,191   $139,465 
Allowance for expected credit losses   (16,854)   (16,699)
Net trade receivables  $126,337   $122,766 

At any given time, the Company may have immaterial amounts due from related parties, which are invoiced and settled on a regular basis.

6.             FINANCING RECEIVABLES

Rollins manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turndown the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.

At December 31,  2020   2019 
(in thousands)        
Gross financing receivables, short-term  $25,013   $23,942 
Gross financing receivables, long-term   40,121    32,076 
Allowance for expected credit losses   (3,231)   (2,959)
Net financing receivables  $61,903   $53,059 

Total financing receivables, net were $61.9 million and $53.1 million at December 31, 2020 and December 31, 2019, respectively. Financing receivables are generally charged-off when deemed uncollectable or when 180 days have elapsed since the date of the last full contractual payment. The Company’s charge-off policy has been consistently applied during the periods reported. Management considers the charge-off policy when evaluating the appropriateness of the allowance for expected credit losses. Gross charge-offs as a percentage of average financing receivables were 4.6% and 5.0% for the twelve months ended December 31, 2020 and December 31, 2019, respectively. Due to the low percentage of charge-off receivables and the high creditworthiness of the potential obligor, the entire Rollins, Inc. financing receivables portfolio has a low credit risk.

The Company offers 90 days same-as-cash financing to some customers based on their creditworthiness. Interest is not recognized until the 91st day at which time it is calculated retrospectively back to the first day if the contract has not been paid in full. In certain circumstances, such as when delinquency is deemed to be of an administrative nature, accounts may still accrue interest when they reach 180 days past due. As of December 31, 2020, there were 2 accounts that were greater than 180 days past due, which have been fully reserved.

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Included in financing receivables are notes receivable from franchise owners. The majority of these notes are low risk as the repurchase of these franchises is guaranteed by the Company’s wholly-owned subsidiary, Orkin Systems, LLC, and the repurchase price of the franchise is currently estimated and has historically been well above the receivable due from the franchise owner. Also included in notes receivables are franchise notes from other brands which are not guaranteed and do not have the same historical valuation.

The carrying amount of notes receivable approximates fair value as the interest rates approximate market rates for these types of contracts. Long-term installment receivables, net were $38.2 million and $30.8 million at December 31, 2020 and 2019, respectively.

Rollins establishes an allowance for expected credit losses to ensure financing receivables are not overstated due to uncollectability. The allowance balance is comprised of a general reserve, which is determined based on a percentage of the financing receivables balance, and a specific reserve, which is established for certain accounts with identified exposures, such as customer default, bankruptcy or other events, that make it unlikely that Rollins will recover its investment. The general reserve percentages are based on several factors, which include consideration of historical credit losses and portfolio delinquencies, trends in overall weighted average risk rating of the portfolio and information derived from competitive benchmarking.

The allowance for expected credit losses related to financing receivables was as follows

At December 31,  2020   2019 
(in thousands)        
Balance, beginning of period  $2,959   $3,381 
Additions to allowance   2,837    2,179 
Charge-offs, net of recoveries   (2,565)   (2,601)
Balance, end of period  $3,231   $2,959 

The following is a summary of the past due financing receivables:

At December 31,  2020   2019 
(in thousands)        
30-59 days past due  $2,215   $1,427 
60-89 days past due   1,063    751 
90 days or more past due   1,745    1,412 
Total  $5,023   $3,590 

 

The following is a summary of percentage of gross financing receivables:

At December 31,  2020   2019 
Current   92.3%    93.7% 
30-59 days past due   3.4%    2.5% 
60-89 days past due   1.6%    1.3% 
90 days or more past due   2.7%    2.5% 
Total   100.0%    100.0% 

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7.             EQUIPMENT AND PROPERTY

Equipment and property are presented at cost less accumulated depreciation and are detailed as follows:

December 31,  2020   2019 
(in thousands)        
Buildings  $91,453   $95,525 
Operating equipment   116,791    120,826 
Furniture and fixtures   19,860    19,579 
Computer equipment and systems   212,010    193,795 
    440,114    429,725 
Less: accumulated depreciation   (294,226)   (267,370)
    145,888    162,355 
Land   32,164    33,178 
Net equipment and property  $178,052   $195,533 

Included in equipment and property, net at December 31, 2020 and 2019, are fixed assets held in foreign countries of $8.5 million, and $7.7 million, respectively.

Total depreciation expense was approximately $40.6 million in 2020, $36.6 million in 2019 and $30.4 million in 2018.

8.             FAIR VALUE MEASUREMENT

The Company’s financial instruments consist of cash and cash equivalents, trade and notes receivables, accounts payable, other short-term liabilities and debt. The carrying amounts of these financial instruments approximate their fair values. The Company has financial instruments related to its defined benefit pension plan and deferred compensation plan detailed in Note 16.

The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. Level 1 refers to fair values determined based on quoted prices in active markets for identical assets. Level 2 refers to fair values estimated using significant other observable inputs, and Level 3 includes fair values estimated using significant non-observable inputs.

At December 31, 2020 and 2019, respectively, the Company had $35.7 million and $49.1 million of acquisition holdback and earnout liabilities with the former owners of acquired companies. Acquisition earnouts are generally earned by achieving certain levels of revenue growth while maintaining certain profit margins. The earnout liabilities are discounted to reflect the expected probability of payout, and both earnout and holdback liabilities are discounted to their net present value on the Company’s books and are considered Level 3 liabilities.

The table below presents a summary of the changes in fair value for these liabilities.

 

(in thousands)     
Acquisition holdback and earnout liabilities at December 31, 2018  $30,926 
New acquisitions   35,704 
Revaluations   (1,703)
Payouts   (15,969)
Interest on outstanding contingencies   1,973 
Charge offset, forfeit and other   (1,799)
Acquisition holdback and earnout liabilities at December 31, 2019   49,132 
New acquisitions   12,594 
Revaluations   (2,305)
Payouts   (24,011)
Interest on outstanding contingencies   2,025 
Charge offset, forfeit and other   (1,691)
Acquisition holdback and earnout liabilities at December 31, 2020  $35,744 

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9.             GOODWILL

Goodwill represents the excess of the purchase price over the fair value of net assets of businesses acquired. The carrying amount of goodwill was $650.8 million at December 31, 2020 and $572.8 million as of December 31, 2019. Goodwill increased for the year ended December 31, 2020 due to acquisitions, and currency conversion of foreign goodwill. The carrying amount of goodwill in foreign countries was $81.4 million as of December 31, 2020 and $55.8 million as of December 31, 2019.

The changes in the carrying amount of goodwill for the twelve months ended December 31, 2020 and 2019 were as follows:

(in thousands)     
Goodwill at December 31, 2018  $368,481 
Goodwill acquired   204,162 
Goodwill adjustments due to currency translation   204 
Goodwill at December 31, 2019   572,847 
Goodwill acquired   73,430 
Goodwill adjustments due to currency translation   6,899 
Goodwill at December 31, 2020  $653,176 

10.             CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS

Customer contracts are amortized on a straight-line basis over the period of the agreements, as straight-line best approximates the ratio that current revenues bear to the total of current and anticipated revenues, based on the estimated lives of the assets. In accordance with the FASB ASC Topic 350 “Intangibles - Goodwill and other”, the expected lives of customer contracts were analyzed, and it was determined that customer contracts should be amortized over a life of 7 to 20 years dependent upon customer type.

The carrying amount and accumulated amortization for customer contracts were as follows:

December 31,  2020   2019 
(in thousands)        
Customer contracts  $475,494   $470,781 
Less: accumulated amortization   (176,545)   (197,061)
Customer contracts, net  $298,949   $273,720 

The carrying amount of customer contracts in foreign countries was $45.7 million as of December 31, 2020 and $33.5 million as of December 31, 2019.

Trademarks and tradenames are amortized on a straight-line basis over the period of their useful lives. The Company has determined these assets have useful lives between 7 and 20 years with non-amortizable, indefinite lived tradenames of $97.4 million and $94.5 million as of December 31, 2020 and 2019, respectively.

The carrying amount and accumulated amortization for trademarks and tradenames were as follows:

December 31,  2020   2019 
(in thousands)        
Trademarks and tradenames  $115,131   $107,579 
Less: accumulated amortization   (6,087)   (5,040)
Trademarks and tradenames, net  $109,044   $102,539 

The carrying amount of trademarks and tradenames in foreign countries was $3.3 million as of December 31, 2020 and $3.4 million as of December 31, 2019.

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Other intangible assets include non-compete agreements and patents. Non-compete agreements are amortized on a straight-line basis over periods ranging from 3 to 20 years and patents are amortized on a straight-line basis over 15 years.

 

The carrying amount and accumulated amortization for other intangible assets were as follows:

 

December 31,  2020   2019 
(in thousands)        
Other intangible assets  $23,247   $22,023 
Less: accumulated amortization   (12,470)   (11,498)
Other intangible assets, net  $10,777   $10,525 

The carrying amount of other intangible assets in foreign countries was $1.0 million as of December 31, 2020 and $1.2 million as of December 31, 2019.

Included in the table above are non-amortizable, indefinite lived Internet domain names of $2.2 million at December 31, 2020 and 2019, respectively.

Total amortization expense was approximately $47.7 million in 2020, $44.5 million in 2019 and $36.4 million in 2018.

Estimated amortization expense for the existing carrying amount of customer contracts and other intangible assets for each of the five succeeding fiscal years are as follows:

 

(in thousands)     
2021  $48,213 
2022   46,641 
2023   42,022 
2024   38,850 
2025   33,450 

11.             DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objective of Using Derivatives

The Company is exposed to certain interest rate risks on our outstanding debt and foreign currency risks arising from our international business operations and global economic conditions. The Company enters into certain derivative financial instruments to lock in certain interest rates, as well as to protect the value or fix the amount of certain obligations in terms of its functional currency, the U.S. dollar.

Cash Flow Hedges of Interest Rate Risk

The Company uses interest rate swap arrangements to manage or hedge its interest rate risk. Notwithstanding the terms of the swaps, the Company is ultimately obligated for all amounts due and payable under the Revolving Commitment and the Term Loan (“Credit Facility”). The Company does not use such instruments for speculative or trading purposes.

On June 19, 2019, the Company entered into a floating-to-fixed interest rate swap for an aggregate notional amount of $100.0 million in order to hedge a portion of the Company’s floating rate indebtedness under the Credit Facility. The Company designated the swap as a cash flow hedge. The swap requires the Company to pay a fixed rate of 1.94% per annum on the notional amount. The notional amounts as of December 31, 2020 and 2019 were $40.0 and $80.0 million, respectively. The cash flows from the swap began June 30, 2019 and end on December 31, 2021. As of December 31, 2020 and 2019, $0.4 million and $0.3 million, respectively, had been recorded as Accumulated Losses in Other Comprehensive Income (“AOCI”). Realized gains and losses in connection with each required interest payment are reclassified from AOCI to interest expense during the period of the cash flows. During 2020, $0.7 million was recorded as additional interest expense from the swap. During 2019, $0.1 million was recorded as interest income, partially offsetting the floating rate interest expense on our Credit Facility. On a quarterly basis, management evaluates any swap agreement to determine its effectiveness or ineffectiveness and records the change in fair value as an adjustment to AOCI. Management intends that the swap remains effective. No swaps existed at December 31, 2018.

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Hedges of Foreign Exchange Risk

The Company is exposed to fluctuations in various foreign currencies against its functional currency, the US dollar. We use foreign currency derivatives, specifically foreign currency forward contracts (“FX Forwards”), to manage our exposure to fluctuations in the USD-CAD and AUD-USD exchange rates. FX Forwards involve fixing the foreign currency exchange rate for delivery of a specified amount of foreign currency on a specified date. The FX Forwards are typically settled in US dollars for their fair value at or close to their settlement date. We do not currently designate any of these FX Forwards under hedge accounting, but rather reflect the changes in fair value immediately in earnings. We do not use such instruments for speculative or trading purposes, but rather use them to manage our exposure to foreign exchange rates. Changes in the fair value of FX Forwards are recorded in other income/expense and were equal to a net gain of $0.2 million for the twelve months ended December 31, 2020 and a net loss of $0.4 million in 2019. The fair values of the Company’s FX Forwards were recorded in Other Current Liabilities as net obligations of $0.4 million and $0.2 million at December 31, 2020 and 2019, respectively.

As of December 31, 2020, the Company had the following outstanding FX Forwards (in thousands except for number of instruments):

 

(in thousands except for number of instruments)  Number of
Instruments
   Sell
Notional
   Buy
Notional
 
FX Forward Contracts               
Sell AUD/Buy USD Fwd Contract  $12   $1,600   $1,233 
Sell CAD/Buy USD Fwd Contract   14    14,500    11,381 
Total  $26        $12,614 

The financial statement impact related to these derivative instruments was insignificant for the years ended December 31, 2020, 2019, and 2018.

12.            INCOME TAXES

The Company’s income tax provision consisted of the following:

For the years ended December 31,  2020   2019   2018 
(in thousands)            
Current:               
Federal  $67,861   $43,593   $49,911 
State   18,381    15,337    13,602 
Foreign   8,869    6,111    7,929 
Total current tax   95,111    65,041    71,442 
Deferred:               
Federal   (2,076)   (5,217)   6,091 
State   312    (1,518)   1,957 
Foreign   549    (493)   (420)
Total deferred tax   (1,215)   (7,228)   7,628 
Total income tax provision  $93,896   $57,813   $79,070 

The primary factors causing income tax expense to be different than the federal statutory rate for 2020, 2019 and 2018 are as follows:

For the years ended December 31,  2020   2019   2018 
(in thousands)            
Income tax at statutory rate  $74,491   $54,845   $65,254 
State income tax expense (net of federal benefit)   14,393    10,182    12,984 
Foreign tax expense   2,341    933    1,186 
Foreign tax credit   (240)   (242)   (234)
Repatriation tax under TCJA       (844)   1,233 
Pension settlement       (10,537)    
Executive compensation   5,557    2,445    2,165 
Restricted stock adjustments   (3,927)   (2,973)   (4,420)
Other   1,281    4,004    902 
Total income tax provision  $93,896   $57,813   $79,070 

Other includes the release of deferred tax liabilities, tax credits, valuation allowance, and other immaterial adjustments.

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During 2018, the Company completed the analysis of earnings and profits of foreign investments. This resulted in the recognition at year ended December 31, 2018 of an additional $1.2 million related to the imposition of a tax on deemed repatriated earnings of foreign subsidiaries. The Company has elected to include the global intangible low-taxed income (GILTI) as part of tax expense in the year incurred.

The Provision for Income Taxes resulted in an effective tax rate of 26.5% on Income Before Income Taxes for the year ended December 31, 2020. The effective rate differs from the annual federal statutory rate primarily because of state and foreign income taxes, adjustments related to the accelerated stock vesting expense and certain other disallowed deductions.

For 2019 the effective tax rate was 22.1%. The effective rate differs from the annual federal statutory rate primarily because of state and foreign income taxes and beneficial adjustments related to the pension settlement.

For 2018 the effective tax rate was 25.4%. The effective income tax rate differs from the annual federal statutory tax rate primarily because of state and foreign income taxes, tax benefits associated with restricted stock and adjustments due to the TCJA.

During 2020, 2019 and 2018, the Company paid income taxes of $81.2 million, $75.8 million and $77.3 million, respectively, net of refunds.

Deferred income taxes reflect the net tax effects of the temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and income tax purposes. Significant components of the Company’s deferred tax assets and liabilities at December 31, 2020 and 2019 are as follows:

December 31,  2020   2019 
(in thousands)        
Deferred tax assets:          
Termite accrual  $721   $786 
Insurance and contingencies   19,531    18,464 
Unearned revenues   11,825    11,506 
Compensation and benefits   12,304    11,983 
State and foreign operating loss carryforwards   2,768    3,939 
Bad debt reserve   4,214    4,312 
Foreign tax credit   3,804    3,972 
Other   2,519    2,439 
Valuation allowance   (144)   (83)
Total deferred tax assets   57,542    57,318 
Deferred tax liabilities:          
Depreciation and amortization   (25,730)   (24,981)
Net pension liability   (727)   (5,279)
Intangibles and other   (39,475)   (34,805)
Total deferred tax liabilities  $(65,932)  $(65,065)
Net deferred taxes          
Deferred tax assets  $2,222   $2,180 
Deferred tax liabilities  $(10,612)  $(9,927)

Analysis of the valuation allowance:

December 31,  2020   2019 
(in thousands)        
Valuation allowance at beginning of year  $83   $76 
Increase in valuation allowance   61    7 
Valuation allowance at end of year  $144   $83 

As of December 31, 2020, the Company has net operating loss carryforwards for foreign and state income tax purposes of approximately $58.5 million, which will be available to offset future taxable income. If not used, these carryforwards will expire between 2021 and 2032. Management believes that it is unlikely to be able to utilize approximately $0.7 million of foreign net operating losses before they expire and has included a valuation allowance for the effect of these unrealizable operating loss carryforwards. The valuation allowance increased by $0.06 million due to foreign net operating losses. The Company has a foreign tax credit carryforward of $3.8 million which if not fully utilized will expire in 2026.

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Earnings from continuing operations before income tax included foreign income of $25.3 million in 2020, $26.7 million in 2019 and $22.7 million in 2018. The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisition of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not part of the Company’s current business plan.

The total amount of unrecognized tax benefits at December 31, 2020 that, if recognized, would affect the effective tax rate is $0.8 million.

A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:

December 31,  2020   2019 
(in thousands)        
Unrecognized tax benefits at beginning of year  $844   $2,554 
Additions for tax positions of prior years       844 
Reductions for tax positions of prior years       (2,554)
Unrecognized tax benefits at end of year  $844   $844 

The Company and its subsidiaries are subject to U.S. federal income tax as well as income tax of multiple state and foreign jurisdictions. In addition, the Company has subsidiaries in various state and international jurisdictions that are currently under audit for years ranging from 2013 through 2019. With few exceptions, we are no longer subject to U.S. federal, state and local, or non-U.S., income tax examinations for years prior to 2013.

It is reasonably possible that the amount of unrecognized tax benefits will decrease in the next 12 months.

The Company’s policy is to record interest and penalties related to income tax matters in income tax expense. Accrued interest and penalties were $0.07 million and $0.03 million as of December 31, 2020 and 2019, respectively. During 2020 the Company recognized interest and penalties of $0.1 million.

13.           ACCRUAL FOR TERMITE CONTRACTS

In accordance with the FASB ASC Topic 450 “Contingencies,” the Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future cost include termiticide life expectancy and government regulation.

A reconciliation of changes in the accrual for termite contracts is as follows:

At December 31,  2020   2019 
(in thousands)        
Accrual for termite claims at beginning of year  $3,139   $3,219 
Current year provision   1,276    3,014 
Settlements, claims, and expenditures   (1,543)   (3,094)
Accrual for termite claims at end of year  $2,872   $3,139 

The accrual for termite contracts is included in other current liabilities, $1.9 million and $2.3 million at December 31, 2020 and 2019, respectively, and long-term accrued liabilities, $0.9 million and $0.8 million at December 31, 2020 and 2019, respectively, on the Company’s consolidated statements of financial position.

14.             LEASES

The Company leases certain buildings, vehicles, and equipment in order to reduce the risk associated with ownership. The Company elected the practical expedient approach permitted under ASC 842 not to include short-term leases with a duration of 12 months or less on the balance sheet. As of December 31, 2020 and 2019, all leases were classified as operating leases. Building leases generally carry terms of 5 to 10 years with annual rent escalations at fixed amounts per the lease. Vehicle leases generally carry a fixed term of one year with renewal options to extend the lease on a monthly basis resulting in lease terms up to 7 years depending on the class of vehicle. The exercise of renewal options is at the Company’s sole discretion. It is reasonably certain that the Company will exercise the renewal options on its vehicle leases. The measurement of right-of-use assets and liabilities for vehicle leases includes the fixed payments associated with such renewal periods. We separate lease and non-lease components of contracts. Our lease agreements do not contain any material variable payments, residual value guarantees, early termination penalties or restrictive covenants.

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The Company uses the rate implicit in the lease when available; however, most of our leases do not provide a readily determinable implicit rate. Accordingly, we estimate our incremental borrowing rate based on information available at lease commencement.

(dollars in thousands)      Years Ended
December 31,
 
Lease Classification  Financial Statement Classification   2020    2019  
Short-term lease cost   Cost of services provided, Sales, general, and administrative expenses    $189    $ 351  
Operating lease cost   Cost of services provided, Sales, general, and administrative expenses     85,426      77,412  
Total lease expense       $85,615    $ 77,763  
                   
Other Information:              
Weighted average remaining lease term - operating leases     3.76 Yrs      3.90 Yrs  
Weighted average discount rate - operating leases    3.93%      3.94%  
Cash paid for amounts included in the measurement of lease liabilities              
Operating cash flows for operating leases:   $84,673    $ 76,404  
Operating lease right-of-use assets, net   $212,342    $ 200,727  
Operating lease liabilities-current   $73,248    $ 66,117  
Operating lease liabilities, less current portion   $140,897    $ 135,651  

Lease Commitments

Future minimum lease payments, including assumed exercise of renewal options at December 31, 2020 were as follows:

(in thousands)  Operating
Leases
 
2021  $80,425 
2022   63,078 
2023   42,813 
2024   20,194 
2025   10,143 
Thereafter   16,390 
Total future minimum lease payments   233,043 
Less: Amount representing interest   18,898 
Total future minimum lease payments, net of interest  $214,145 

 

Future commitments presented in the table above include lease payments in renewal periods for which it is reasonably certain that the Company will exercise the renewal option. Total future minimum lease payments for operating leases, including the amount representing interest, are comprised of $97.9 million for building leases and $135.1 million for vehicle leases. As of December 31, 2020, the Company had additional future obligations of $7.0 million for leases that had not yet commenced.

15.             COMMITMENTS AND CONTINGENCIES

In the normal course of business, the Company and its subsidiaries are involved in, and will continue to be involved in, various claims, arbitrations, contractual disputes, investigations, and regulatory and litigation matters relating to, and arising out of, our businesses and our operations. These matters may involve, but are not limited to, allegations that our services or vehicles caused damage or injury, claims that our services did not achieve the desired results, claims related to acquisitions and allegations by federal, state or local authorities of violations of regulations or statutes. In addition, we are parties to employment-related cases and claims from time to time, which may include claims on a representative or class action basis alleging wage and hour law violations. We are also involved from time to time in certain environmental matters primarily arising in the normal course of business. We evaluate pending and threatened claims and establish loss contingency reserves based upon outcomes we currently believe to be probable and reasonably estimable. We do not believe that the ultimate resolution of the claims we are currently involved in will have a material adverse effect on our business, results of operations, financial condition, cash flow and prospects; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

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As previously disclosed, the SEC is conducting an investigation, which the Company believes is primarily focused on how it established accruals and reserves at period-ends and the impact of those accruals and reserves on reported earnings. The investigation relates to period-ends for periods beginning January 1, 2015. The Company is fully cooperating with the SEC’s investigation. The Company cannot predict the outcome of this investigation. The Company’s Audit Committee retained independent counsel to conduct an internal investigation into matters related to the SEC investigation and, in particular, the Company’s processes for establishing reserves for each quarter in the relevant periods. The internal investigation was concluded in October 2020. The Company, after consultation with the Audit Committee and the independent counsel, believes that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended.

Management does not believe that any pending claim, proceeding or litigation, either alone or in the aggregate will have a material adverse effect on the Company’s financial position, results of operations or liquidity; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

16.             EMPLOYEE BENEFIT PLANS

Defined Benefit Pension Plans

Rollins, Inc. Retirement Income Plan, (the “Rollins, Inc. Plan”)

The Company has sponsored several noncontributory tax-qualified defined benefit pension plans covering employees meeting certain age and service requirements, the most significant of which was the Rollins, Inc. Plan. The plan provided benefits based on the average compensation for the highest five years during the last ten years of credited service (as defined) in which compensation was received, and the average anticipated Social Security covered earnings. The Company funds its plans with at least the minimum amount required by ERISA. The Company made no contributions to the plans for the years ended December 31, 2020 or 2018, but contributed $0.1 million for the year ended December 31, 2019.

In 2005, the Company ceased all future benefit accruals under the Rollins, Inc. Plan, although the Company remained obligated to provide employees benefits earned through June 2005.  In September 2019, the Company settled this fully-funded pension plan through a combination of lump sum payments to participants, payments to the Pension Benefit Guaranty Corporation, and the purchase of a group annuity contract. With the completed funding of the plan payout settlements, the Company had approximately $31.8 million of pension assets remaining. The remaining assets were the result of the funded status of the Rollins, Inc. Plan, higher take rate of lump sum payment election by participants and optimal pricing of the group annuity contract. The Company evaluated the ERISA allowable opportunities for utilization of the excess pension assets, including funding other employee benefits. The Company used $18.0  million during the year ended December 31, 2020 and $11.0 million during the year ended December 31, 2019 of the $31.8 million to fund its 401(k) match obligation. The Company anticipates a possible reversion of any remaining pension assets to the Company per ERISA regulations in 2021. As of December 31, 2020, the Company had approximately $1.2 million remaining of benefit plan assets related to the Rollins, Inc. Plan.

The Company continues to sponsor the Waltham Services, LLC Hourly Employee Pension Plan (“Waltham Plan”), which covers less than 85 participants as of December 31, 2020. The Waltham Plan was amended, effective September 1, 2018, to freeze future benefit accruals for all participants. The Company accounts for all defined benefit plans in accordance with the FASB ASC Topic 715 “Compensation Retirement Benefits,” and engages an outside actuary to calculate obligations and costs. With the assistance of the actuary, the Company evaluates the significant assumptions used on a periodic basis, including the estimated future return on plan assets, the discount rate, and other factors, and makes adjustments to these liabilities as necessary.

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The Company uses December 31 as the measurement date for its defined benefit post-retirement plans. The funded status of the plans and the net amount recognized in the statement of financial position are summarized as follows as of:

December 31,  2020   2019 
(in thousands)        
CHANGE IN ACCUMULATED BENEFIT OBLIGATION          
Accumulated benefit obligation at beginning of year  $2,818   $208,425 
Service cost        
Interest cost   102    4,804 
Actuarial gain/(loss)   313    (4,156)
Benefits paid   (26)   (8,000)
Settlement   (171)   (198,255)
Accumulated Benefit obligation at end of year   3,036    2,818 
CHANGE IN PLAN ASSETS          
Fair value of assets at beginning of year   23,603    213,699 
Settlement       (198,255)
Actual return on assets   (1,647)   27,064 
Employer contributions       144 
Rollins 401(k) funding   (18,010)   (11,049)
Benefits paid   (689)   (8,000)
Fair value of plan assets at end of year   3,257    23,603 
Funded status  $221   $20,785 

Amounts Recognized in the Statement of Financial Position consist of:               
December 31,  2020   2019 
(in thousands)        
Assets:          
Benefit plan assets  $1,198   $21,565 
Liabilities:          
Long-term accrued liabilities  $977   $780 

         
Amounts Recognized in the Accumulated Other Comprehensive Income consist of:
December 31,  2020   2019 
(in thousands)          
Net actuarial loss  $992   $912 

The accumulated benefit obligation for the defined benefit pension plans were $3.0 million and $2.8 million at December 31, 2020 and 2019, respectively. Accumulated benefit obligation and projected benefit obligation are materially the same for the Waltham Plan. In 2020 and 2018, pension liability pre-tax increases of $0.2 million and $14.8 million, respectively, were credited, net of tax, to other comprehensive income. In 2019, the pre-tax decrease of $75.4 million in the pension liability was charged, net of tax against other comprehensive income.

The following weighted average assumptions were used to determine the accumulated benefit obligation and net benefit cost:

December 31,  2020   2019   2018 
ACCUMULATED BENEFIT OBLIGATION               
Discount rate   2.80   3.65%   4.00%*
Rate of compensation increase    N/A     N/A     N/A 
NET BENEFIT COST               
Discount rate   3.65%   4.70%   4.45%
Expected return on plan assets   7.00%   7.00%   7.00%
Rate of compensation increase    N/A     N/A     N/A 
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*In 2018, the Company used a termination liability approach in calculating the 2018 discount rate for the Rollins, Inc. Plan. The following assumptions were used 1) 3.90%, based on current market conditions, for participants in pay status expected to elect a plan termination annuity; 2) 4.11%, based on current market conditions, for active and terminated participants with deferred benefits expected to elect a plan termination annuity; 3) The IRC 417(e) interest rates for the month of November 2018 (3.43%, 4.46%, and 4.88%), based on plan provisions, for all lump sum eligible expected to elect a plan termination lump sum. The Waltham Plan applied a 4.05% discount rate based on yield curve analysis.

The return on plan assets reflects the weighted average of the expected long-term rates of return for the broad categories of investments held in the plan. The expected long-term rate of return is adjusted when there are fundamental changes in the expected returns on the plan investments.

The discount rate reflects the current rate at which the pension liabilities could be effectively settled at the end of the year.  In estimating this rate, the Company utilized a yield curve analysis for the Waltham Plan for fiscal years 2020, 2019 and 2018. For the Rollins, Inc. Plan, the Company utilized a termination liability approach for fiscal year 2018 and settled the plan in 2019.

The combined components of net periodic benefit cost are summarized as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
Service cost  $   $   $37 
Interest cost   102    4,805    7,926 
Expected return on plan assets   (140)   (6,149)   (13,775)
Amortization of net loss   100    2,396    3,292 
Preliminary net periodic benefit cost/(income)   62    1,052    (2,520)
Settlement expense   56    46,419     
Net periodic benefit cost  $118   $47,471   $(2,520)

The benefit obligations recognized in other comprehensive income for the years ended December 31, 2020, 2019, and 2018 are summarized as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
Pretax (income)/loss  $236   $(26,634)  $18,056 
Amortization of net loss   (100)   (2,396)   (3,292)
Settlement expense   (56)   (46,419)    
Total recognized in other comprehensive income  $80   $(75,449)  $14,764 

At December 31, 2020, the plans’ assets were comprised of listed common stocks and U.S. government and corporate securities. At December 31, 2019, the plans’ assets were comprised of listed common stocks, U.S. government and corporate securities, real estate and other. No shares of Rollins, Inc. common stock were held by the plans at December 31, 2020 or 2019.

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The plans’ weighted average asset allocation at December 31, 2020 and 2019 by asset category, along with the target allocation for 2021, are as follows:

   Target
Allocation for
   Percentage of plan assets as
of December 31,
 
Asset category   2021   2020   2019 
Cash and cash equivalents   0.0% - 100.0%    41.1%    72.3% 
Domestic equity   0.0% - 40.0%    29.0%    5.8% 
International equity   0.0% - 30.0%    15.0%    1.9% 
Debt securities - core fixed income   0.0% - 100.0%    14.9%    2.1% 
Real estate   0.0% - 20.0%    0.0%    9.5% 
Alternative Opportunistic Special   0.0% - 20.0%    0.0%    10.4% 
Total   0.0% - 100.0%    100.0%    100.0% 

For each of the asset categories in the Waltham Plan, the investment strategy is identical – maximize the long-term rate of return on plan assets with an acceptable level of risk in order to minimize the cost of providing pension benefits.  The investment policy establishes a target allocation for each asset class which is rebalanced as required. The plans utilize a number of investment approaches, including individual market securities, equity and fixed income funds in which the underlying securities are marketable, and debt funds to achieve this target allocation. The Company and management are not considering making contributions to the remaining pension plan during fiscal 2021.

Some of our assets, primarily our private equity, real estate, and hedge funds, do not have readily determinable market values given the specific investment structures involved and the nature of the underlying investments.  For the December 31, 2020 and 2019 plan asset reporting, publicly traded asset pricing was used where possible.  For assets without readily determinable values, estimates were derived from investment manager statements combined with discussions focusing on underlying fundamentals and significant events.   Additionally, these investments are categorized as NAV investments and are valued using significant non-observable inputs which do not have a readily determinable fair value.  In accordance with ASU No. 2011-12 “Investments In Certain Entities That Calculate Net Asset Value per Share (Or Its Equivalent),” these investments are valued based on the net asset value per share calculated by the funds in which the plan has invested. These valuations are subject to judgments and assumptions of the funds which may prove to be incorrect, resulting in risks of incorrect valuation of these investments. The Company seeks to mitigate against these risks by evaluating the appropriateness of the funds’ judgments and assumptions by reviewing the financial data included in the funds’ financial statements for reasonableness. As of December 31, 2020, the Company did not have any remaining benefit plan assets without readily determinable values.

Fair Value Measurements

Given the plans to utilize the excess benefit plan assets from the settlement of the Rollins, Inc. Plan, to fund its 401(k) matching contribution obligations, the Company began liquidating investments in real estate funds and private equity funds after settlement. For the remaining Waltham Plan investments, the Company has modified the overall investment strategy to mitigate risk related to volatility with asset types by transitioning to a higher percentage of fixed income securities. As such, the Company’s overall investment strategy is to achieve a mix of assets to match long-term pension obligations and near-term benefits payments, with a diversification of asset types, fund strategies and fund managers. With the modification of investment strategy, the Company has transitioned the majority of its assets to Fixed-income securities. Fixed-income securities include corporate bonds, mortgage-backed securities, sovereign bonds, and U.S. Treasuries. Equity securities primarily include investments in large-cap and small-cap companies domiciled domestically and internationally. For each of the asset categories in the pension plan, the investment strategy is identical – maximize the long-term rate of return on plan assets with an acceptable level of risk in order to minimize the cost of providing pension benefits.  The investment policy establishes a target allocation for each asset class which is rebalanced as required.  The plans utilize a number of investment approaches, including but not limited to individual market securities, equity and fixed income funds in which the underlying securities are marketable, and debt funds to achieve this target allocation.

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The following table presents our plan assets using the fair value hierarchy as of December 31, 2020. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. See Note 8 for a brief description of the three levels under the fair value hierarchy.

(in thousands)  Level 1   Level 2   NAV   Total 
(1) Cash and cash equivalents  $1,322   $   $   $1,322 
(2) Fixed income securities       480        480 
(3) Domestic equity securities       932        932 
(3) International equity securities       523        523 
Total  $1,322   $1,935   $   $3,257 
                     

The following table presents our plan assets using the fair value hierarchy as of December 31, 2019. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value.

(in thousands)  Level 1   Level 2   NAV   Total 
(1) Cash and cash equivalents  $17,071   $   $   $17,071 
(2) Fixed income securities       499        499 
(3) Domestic equity securities       899        899 
(3) International equity securities       437        437 
(4) Real estate           2,235    2,235 
(5) Alternative/opportunistic/special           2,462    2,462 
Total  $17,071   $1,835   $4,697   $23,603 

(1)Cash and cash equivalents, which are used to pay benefits and plan administrative expenses, are held in Rule 2a-7 money market funds.
(2)Fixed income securities are primarily valued using a market approach with inputs that include broker quotes, benchmark yields, base spreads and reported trades.
(3)Domestic and international equity securities are valued using a market approach based on the quoted market prices of identical instruments in their respective markets.
(4)Real estate fund values are primarily reported by the fund manager and are based on valuation of the underlying investments, which include inputs such as cost, discounted future cash flows, independent appraisals and market-based comparable data.
(5)Alternative/Opportunistic/Special funds can invest across the capital structure in both liquid and illiquid securities that are valued using a market approach based on the quoted market prices of identical instruments, or if no market price is available, instruments will be held at their fair market value (which may be cost) as reasonably determined by the investment manager, independent dealers, or pricing services.

The estimated future benefit payments over the next five years for the Waltham Plan are as follows:

(in thousands)    
2021  $68 
2022   77 
2023   83 
2024   100 
2025   110 
Thereafter   693 
Total  $1,131 

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Defined Contribution 401(k) Savings Plan

The Company sponsors a defined contribution 401(k) Savings Plan (“the Plan”) that is available to a majority of the Company’s full-time employees the first day of the calendar quarter following completion of three months of service. The Plan is available to non-full-time employees the first day of the calendar quarter following one year of service upon completion of 1,000 hours in that year.  The Plan provides for a matching contribution of one dollar ($1.00) for each one dollar ($1.00) of a participant’s contributions to the Plan that do not exceed 3 percent of his or her eligible compensation (which include commissions, overtime, and bonuses) and fifty cents ($0.50) for each one dollar ($1.00) of a participant’s contributions to the Plan over the initial 3 percent that do not exceed 6 percent of his or her eligible compensation (which includes commissions, overtime and bonuses). The charge to expense for the Company match was approximately $27.4 million and $25.5 million for the years ended December 31, 2020 and 2019, respectively, and $21.1 million for the year ended December 31, 2018. At December 31, 2020, 2019, and 2018 approximately, 34.9%, 30.8%, and 41.7%, respectively, of the plan assets consisted of Rollins, Inc. common stock. Total administrative fees paid by the Company for the Plan were less than $0.1 million for each of the years ended December 31, 2020, 2019 and 2018.

Nonqualified Deferred Compensation Plan

The Deferred Compensation Plan provides that participants may defer up to 50% of their base salary and up to 85% of their annual bonus with respect to any given plan year, subject to a $2 thousand per plan year minimum. The Company may make discretionary contributions to participant accounts but has not done so since 2011.

Accounts will be credited with hypothetical earnings, and/or debited with hypothetical losses, based on the performance of certain “Measurement Funds.” Account values are calculated as if the funds from deferrals and Company credits had been converted into shares or other ownership units of selected Measurement Funds by purchasing (or selling, where relevant) such shares or units at the current purchase price of the relevant Measurement Fund at the time of the participant’s selection. Deferred Compensation Plan benefits are unsecured general obligations of the Company to the participants, and these obligations rank in parity with the Company’s other unsecured and unsubordinated indebtedness. The Company has established a “rabbi trust,” which it uses to voluntarily set aside amounts to indirectly fund any obligations under the Deferred Compensation Plan. To the extent that the Company’s obligations under the Deferred Compensation Plan exceed assets available under the trust, the Company would be required to seek additional funding sources to fund its liability under the Deferred Compensation Plan.

Generally, the Deferred Compensation Plan provides for distributions of any deferred amounts upon the earliest to occur of a participant’s death, disability, retirement or other termination of employment (a “Termination Event”). However, for any deferrals of salary and bonus (but not Company contributions), participants would be entitled to designate a distribution date which is prior to a Termination Event. Generally, the Deferred Compensation Plan allows a participant to elect to receive distributions under the Deferred Compensation Plan in installments or lump-sum payments.

At December 31, 2020, the Deferred Compensation Plan had 75 life insurance policies with a net face value of $50.2 million compared to 71 policies with a face value of $47.4 million at December 31, 2019. The cash surrender value of these life insurance policies was worth $24.5 million and $22.2 million at December 31, 2020 and 2019, respectively.

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The following table presents our non-qualified deferred compensation plan assets using the fair value hierarchy as of December 31, 2020 and 2019.

(in thousands)  Level 1   Level 2   Level 3   Total 
December 31, 2020  $25   $   $24,460   $24,485 
December 31, 2019  $71   $   $22,158   $22,229 

Cash and cash equivalents, which are used to pay benefits and deferred compensation plan administrative expenses, are held in Money Market Funds.

Total expense related to deferred compensation was $278 thousand, $250 thousand, and $180 thousand in 2020, 2019, and 2018, respectively. The Company had $24.5 million and $22.2 million in deferred compensation assets as of December 31, 2020 and 2019, respectively, included within other assets on the Company’s consolidated statements of financial position and $21.5 million and $21.2 million in deferred compensation liability as of December 31, 2020 and 2019, respectively, located within other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position. The amounts of assets were marked to fair value.

17.             STOCK-BASED COMPENSATION

Stock Compensation Plans

Time Lapse Restricted Shares and Restricted Stock Units

Time lapse restricted shares (TLRSs) have been issued to officers and other employees under the Company’s Employee Stock Incentive Plan. The Company recognizes compensation expense for the unvested portion of awards outstanding over the remainder of the service period. The compensation cost recorded for these awards is based on their closing stock price at the grant date less the cost of estimated forfeitures. Forfeitures are estimated at the time of grant and revised, if necessary, in subsequent periods to reflect actual forfeitures.

TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over six years from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the one-time grant of restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed.

In April 2018, the Company granted a one-time issuance of TLRSs on a tiered Company tenure basis to U.S. based employees. The one-time grant vested 100 percent on the first anniversary date of the granted shares. The total shares granted were less than 0.1 million shares.

All share and per share information has been adjusted for the three-for-two stock split effective December 10, 2020.

The Company issued time lapse restricted shares of 0.9million, 0.7million, and 1.0  million for the years ended December 31, 2020, 2019, and 2018, respectively.

The Company issues new shares from its authorized but unissued share pool. At December 31, 2020, approximately 7.3 million shares of the Company’s common stock were reserved for issuance. In accordance with the FASB ASC Topic 718, “Compensation – Stock Compensation,” the Company recognizes the fair value of the award on a straight-line basis over the service periods of each award. The Company estimates restricted share employee forfeiture rates based on its historical experience.

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The following table summarizes the components of the Company’s stock-based compensation programs recorded as expense ($ in thousands):

Years ended December 31,  2020   2019   2018 
Time lapse restricted stock:               
Pre-tax compensation expense  $20,850   $14,159   $13,726 
Tax benefit   (3,752)   (3,597)   (3,486)
Restricted stock expense, net of tax  $17,098   $10,562   $10,240 

 

As of December 31, 2020 and 2019, $40.5 million and $41.3 million, respectively, of total unrecognized compensation cost related to time-lapse restricted shares are expected to be recognized over a weighted average period of approximately 3.8 years and 4.0 years at December 31, 2020 and 2019, respectively.

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The following table summarizes information on unvested restricted stock units outstanding as of December 31, 2020, 2019 and 2018, (adjusted for 3 for 2 stock split on December 10, 2020).

 

   Number of
Shares
(in thousands)
   Weighted
Average
Grant-Date
Fair Value
 
Unvested as of December 31, 2017   4,539   $10.89 
Forfeited   (53)   12.70 
Vested   (1,365)   8.83 
Granted   965    21.50 
Unvested as of December 31, 2018   4,086    13.69 
Forfeited   (147)   16.40 
Vested   (1,201)   11.59 
Granted   727    25.60 
Unvested as of December 31, 2019   3,465    17.23 
Forfeited   (59)   17.11 
Vested   (1,397)   15.29 
Granted   861    24.53 
Unvested as of December 31, 2020   2,870   $20.36 

18.           ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS)

Accumulated other comprehensive income/ (loss) consist of the following (in thousands):

   Pension Liability
Adjustment
   Foreign
Currency
Translation
   Interest
Rate Swaps
   Total 
Balance at December 31, 2017  $(35,041)  $(10,915)  $   $(45,956)
Change during 2018:                    
Before-tax amount   (14,812)   (14,072)       (28,884)
Tax expense   3,762            3,762 
Other comprehensive earnings/(loss)   (11,050)   (14,072)       (25,122)
Balance at December 31, 2018   (46,091)   (24,987)       (71,078)
Change during 2019:                    
Before-tax amount   75,449    4,350    (277)   79,522 
Tax expense   (29,553)           (29,553)
Other comprehensive earnings/(loss)   45,896    4,350    (277)   49,969 
Balance at December 31, 2019   (195)   (20,637)   (277)   (21,109)
Change during 2020:                    
Before-tax amount   (173)   10,443    (141)   10,129 
Tax benefit   46        37    83 
Other comprehensive earnings/(loss)   (127)   10,443    (104)   10,212 
Balance at December 31, 2020  $(322)  $(10,194)  $(381)  $(10,897)

19.           RELATED PARTY TRANSACTIONS  

The Company provides certain administrative services to RPC, Inc. (“RPC”) (a company of which Mr. Gary W. Rollins is also Chairman, and which is otherwise affiliated with the Company). The service agreements between RPC and the Company provide for the provision of services on a cost reimbursement basis and are terminable on 6 months’ notice. The services covered by these agreements include administration of certain employee benefit programs and other administrative services. Charges to RPC (or to corporations which are subsidiaries of RPC) for such services and rent totaled approximately $0.1 million for each of the years ended December 31, 2020, 2019, and 2018.

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The Company rents office, hanger and storage space to LOR, Inc. (“LOR”) (a company controlled by the late R. Randall Rollins and Gary W. Rollins). Charges to LOR (or corporations which are subsidiaries of LOR) for rent totaled $1.0 million for the year ended December 31, 2020 and $0.8 million and $0.9 million for the years ended December 31, 2019 and 2018, respectively.

In 2014, P.I.A. LLC, a company owned by our late Chairman of the Board of Directors, R. Randall Rollins, purchased a Lear Model 35A jet and entered into a lease arrangement with the Company for Company use of the aircraft for business purposes.  The lease is terminable by either party on 30 days’ notice. The Company pays $100 per month rent for the leased aircraft, and pays all variable costs and expenses associated with the leased aircraft, such as the costs for fuel, maintenance, storage and pilots. The Company has the priority right to use of the aircraft on business days, and Mr. Rollins had the right to use the aircraft for personal use through the terms of an Aircraft Time Sharing Agreement with the Company. During the years ended December 31, 2020, 2019 and 2018, the Company paid approximately $0.6 million, $0.9 million, and $0.7 million in rent and operating costs for the aircraft, respectively. During 2020, 2019 and 2018, respectively, the Company accounted for 100 percent of the use of the aircraft. All transactions were approved by the Company’s Nominating and Governance Committee of the Board of Directors.

On January 24, 2018, the Company pledged a charitable gift of $0.7 million to Emory University Hospital Midtown. The amount is being paid in equal annual installments over a five year period ending in 2023. Dr. Lawley recused himself from the Board of Director’s approval of the gift agreement.

On December 1, 2019, Orkin, a subsidiary of the Company entered into a franchise agreement with Wilson Pest Management, Inc. The franchise is owned 100% by John Wilson IV. During the years ended December 31, 2020 and 2019, the Company received a total of approximately $0.1 million and $0.8 million, respectively. The 2019 proceeds included payment for the franchise and an initial franchise fee of seventy-five thousand dollars in connection with the transaction. The franchise agreement provides for a monthly royalty fee of 9.0% of the franchisee’s reported revenue. John Wilson IV is the son of John F. Wilson, President and Chief Operating Officer of the Company. The Company approved the agreement in accordance with its Related Party Transactions policy.

20.           CASH DIVIDEND

On October 27, 2020, the Board of Directors declared a regular quarterly cash dividend on its common stock of $0.08 per share plus a special year-end dividend of $0.13 per share both payable December 10, 2020 to shareholders of record at the close of business November 10, 2020. Additionally, the Board of Directors approved a three-for-two stock split of the Company’s common shares on December 10, 2020 for holders of record on November 10, 2020. Dividends were paid on pre-split shares.

On January 26, 2021, after the stock split, the Board of Directors declared a regular quarterly cash dividend per common share of $0.08 payable March 10, 2021 to stockholders of record at the close of business February 10, 2021. The Company expects to continue to pay cash dividends to the common stockholders, subject to the earnings and financial condition of the Company and other relevant factors.

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Item 9.Changes in and Disagreements with Accountants on Accounting and Financial Disclosures.

None.

Item 9A.Controls and Procedures

Evaluation of Disclosure Controls and Procedures—We have established disclosure controls and procedures to ensure, among other things, that material information relating to the Company, including its consolidated subsidiaries, is made known to the officers who certify the Company’s financial reports and to other members of senior management and the Board of Directors.

Based on management’s evaluation as of December 31, 2020, in which the principal executive officer and principal financial officer of the Company participated, the principal executive officer and principal financial officer have concluded that the Company’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) are effective, at the reasonable assurance level to ensure that the information required to be disclosed by the Company in the reports that it files or submits under the Securities Exchange Act of 1934 is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms.

Management’s Report on Internal Control Over Financial Reporting—Management’s Report on Internal Control Over Financial Reporting is contained on page 26. The effectiveness of our internal control over financial reporting as of December 31, 2020 has been audited by Grant Thornton LLP, an independent registered public accounting firm, as stated in its report on page 27.

Changes in Internal Controls—There were no changes in our internal control over financial reporting during the fourth quarter of 2020 that materially affected or are reasonably likely to materially affect these controls.

Item 9B.Other Information

 

None

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PART III

 

Item 10.Directors, Executive Officers and Corporate Governance.

 

Information concerning directors and executive officers is included in the Company’s Proxy Statement for its 2020 Annual Meeting of Stockholders (the “Proxy Statement”), in the section titled “Proposal 1: Election of Directors”. This information is incorporated herein by reference. Information about executive officers is contained on page 14 of this document.

 

Audit Committee and Audit Committee Financial Expert

 

Information concerning the Audit Committee of the Company and the Audit Committee Financial Expert(s) is included in the Company’s Proxy Statement in the section titled “Corporate Governance and Board of Directors’ Committees and Meetings – Audit Committee.” This information is incorporated herein by reference.

 

Code of Ethics

 

The Company has adopted a Code of Business Conduct that applies to all employees. In addition, the Company has adopted a Code of Business Conduct and Ethics for Directors and Executive Officers and Related Party Transactions policy. Both of these documents are available on the Company’s website at www.rollins.com, under the heading “Investor Relations – Corporate Governance,” and a copy is available by writing to Investor Relations at 2170 Piedmont Road, Atlanta, Georgia 30324. The Company intends to satisfy the disclosure requirement under Item 10 of Form 10-K1 regarding an amendment to, or waiver from, a provision of its code of ethics that relates to any elements of the code of ethics definition enumerated in SEC rules by posting such information on its internet website, the address of which is provided above.

 

Section 16(a) Beneficial Ownership Reporting Compliance

 

Information regarding compliance with Section 16(a) of the Exchange Act is included under “Compliance with Section 16(a) of the Exchange Act” in the Company’s Proxy Statement, which is incorporated herein by reference.

 

Item 11.Executive Compensation.

 

The information under the captions “Compensation Committee Interlocks and Insider Participation,” “Director Compensation,” “Compensation Discussion and Analysis,” “Compensation Committee Report,” and “Executive Compensation” included in the Proxy Statement is incorporated herein by reference.

 

Item 12.Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.

 

The information under the captions “Capital Stock” and “Election of Directors” included in the Proxy Statement for the Annual Meeting of Stockholders to be held April 27, 2021 is incorporated herein by reference.

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EQUITY COMPENSATION PLAN INFORMATION

 

The following table sets forth certain information regarding equity compensation plans as of December 31, 2020.

 

   Number of Securities To
Be Issued Upon Exercise
of Outstanding Options,
Warrants and Rights
   Weighted Average
Exercise Price of
Outstanding Options,
Warrants and Rights
   Number of Securities
Remaining Available for
Future Issuance Under
Equity Compensation
Plans (Excluding Securities
Reflected in Column (A)
 
Plan Category  (A)   (B)   (C) 
Equity compensation plans approved by security holders   2,870,231         7,347,097 
Equity compensation plans not approved by security holders            
 Total   2,870,231        7,347,097(1)

 

1.Includes 7,374,097 shares available for grant under the 2018 Employee Stock Incentive Plan. The 2018 Employee Stock Incentive Plan provides for awards of the Company’s common stock and awards that are valued in whole or in part by reference to the Company’s common stock apart from stock options and SARs including, without limitation, restricted stock, performance-accelerated restricted stock, performance stock, performance units, and stock awards or options valued by reference to book value or subsidiary performance.
Item 13.Certain Relationships and Related Party Transactions, and Director Independence.

The information under the caption “Certain Relationships and Related Party Transactions” included in the Proxy Statement is incorporated herein by reference. Information concerning director independence is included in the Proxy Statement, in the section titled “Corporate Governance and Board of Directors’ Committees and Meetings.” This information is incorporated herein by reference.

Item 14.Principal Accounting Fees and Services.

 

Information regarding principal accounting fees and services is set forth under “Independent Registered Public Accounting Firm” in the Company’s Proxy Statement, which information is incorporated herein by reference.

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PART IV

 

Item 15.Exhibits and Financial Statement Schedules

(a)Consolidated Financial Statements, Financial Statement Schedule and Exhibits.
1. Consolidated financial statements listed in the accompanying Index to Consolidated Financial Statements and Schedule are filed as part of this report.
2. The financial statement schedule listed in the accompanying Index to Consolidated Financial Statements and Schedule is filed as part of this report.
3. Exhibits listed in the accompanying Index to Exhibits are filed as part of this report. The following such exhibits are management contracts or compensatory plans or arrangements:
(10) (a)   Rollins, Inc. Amended and Restated Deferred Compensation Plan, incorporated herein by reference to Exhibit 4.1 filed with the registrant’s Form S-8 filed November 18, 2005.
(10) (b)   Form of Plan Agreement pursuant to the Rollins, Inc. Amended and Restated Deferred Compensation Plan, incorporated herein by reference to Exhibit 4.2 filed with the registrant’s Form S-8 filed November 18, 2005.
(10) (c)  

Written description of Rollins, Inc. Performance-Based Incentive Cash Compensation Plan incorporated herein by reference to Exhibit 10(a) as filed with its Form 8-K dated April 25, 2013.

(10) (d)  

Forms of award agreements under the 2013 Cash Incentive Plan incorporated herein by reference to Exhibit 10(a) as filed with its Form 10-K dated February 27, 2017.

(10) (e)   2008 Stock Incentive Plan incorporated herein by reference to Exhibit A of the March 17, 2008 Proxy Statement for the Annual Meeting of the Stockholders held on April 22, 2008.
(10) (f)   Form of Restricted Stock Grant Agreement incorporated herein by reference to Exhibit 10(d) as filed with its Form 8-K dated April 28, 2008.
(10) (g)  

Form of Time-Lapse Restricted Stock Agreement incorporated herein by reference to Exhibit 10.1 as filed with its Form 10-Q for the quarter ended March 31, 2012.

(10) (h)   Summary of Compensation Arrangements with Executive Officers, incorporated herein reference to Exhibit (10)(q) as filed with its Form 10-K for the year ended December 31, 2010.
(10) (i)   Summary of Compensation Arrangements with Non-Employee Directors, incorporated herein by reference to Exhibit 10(i) filed with the Registrant’s 10-K filed February 25, 2015.

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(b)Exhibits (inclusive of item 3 above):

(3) (i)   (A) Restated Certificate of Incorporation of Rollins, Inc. dated July 28, 1981, incorporated herein by reference to Exhibit (3)(i)(A) as filed with the registrant’s Form 10-Q filed August 1, 2005.
    (B) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated August 20, 1987, incorporated herein by reference to Exhibit 3(i)(B) filed with the registrant’s 10-K filed March 11, 2005.
    (C) Certificate of Change of Location of Registered Office and of Registered Agent dated March 22, 1994, incorporated herein by reference to Exhibit (3)(i)(C) filed with the registrant’s Form 10-Q filed August 1, 2005.
    (D)  Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 25, 2006, incorporated herein by reference to Exhibit 3(i)(D) filed with the registrant’s 10-Q filed October 31, 2006.
   

(E) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 26, 2011, incorporated herein by reference to Exhibit 3(i)(E) filed with the Registrant’s 10-K filed February 25, 2015.

(F) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 28, 2015, incorporated herein by reference to Exhibit 3(i)(F) filed with the Registrant’s 10-Q filed on July 29, 2015.

(ii)   Revised By-laws of Rollins, Inc. dated April 25, 2017, incorporated herein by reference to Exhibit (3) (i) as filed with its Form 10-Q filed April 28, 2017.
(4) (a)   Form of Common Stock Certificate of Rollins, Inc. incorporated herein by reference to Exhibit (4) as filed with its Form 10-K for the year ended December 31, 1998.
(4) (b)   Description of Registrant’s Securities.
(10) (a)   Rollins, Inc. Amended and Restated Deferred Compensation Plan, incorporated herein by reference to Exhibit 4.1 filed with the registrant’s Form S-8 filed November 18, 2005.

(10) (b)  

Form of Plan Agreement pursuant to the Rollins, Inc. Amended and Restated Deferred Compensation Plan, incorporated herein by reference to Exhibit 4.2 filed with the registrant’s Form S-8 filed November 18, 2005.

(10) (c)   Written description of Rollins, Inc. Performance-Based Incentive Cash Compensation Plan incorporated herein by reference to Exhibit 10(a) as filed with its Form 8-K dated April 25, 2013.
(10) (d)  

Forms of award agreements under the 2013 Cash Incentive Plan incorporated herein by reference to Exhibit 10(a) as filed with its Form 10-K dated February 27, 2017. 

(10) (e)   2008 Stock Incentive Plan incorporated herein by reference to Exhibit A of the March 17, 2008 Proxy Statement for the Annual Meeting of the Stockholders held on April 22, 2008.
(10) (f)   Form of Restricted Stock Grant Agreement incorporated herein by reference to Exhibit 10(d) as filed with its Form 8-K dated April 28, 2008.
(10) (g)  

Form of Time-Lapse Restricted Stock Agreement incorporated herein by reference to Exhibit 10.1 as filed with its Form 10-Q for the quarter ended March 31, 2012.

(10) (h)   Summary of Compensation Arrangements with Executive Officers, incorporated herein reference to Exhibit (10)(q) as filed with its Form 10-K for the year ended December 31, 2010.
(10) (i)   Summary of Compensation Arrangements with Non-Employee Directors, incorporated herein by reference to Exhibit 10(i) filed with the Registrant’s 10-K filed February 25, 2015.
(10) (j)   Revolving Credit Agreement dated as of April 30, 2019 between Rollins, SunTrust Bank and Bank of America, N.A.
(10) (k)   Stock Purchase Agreement by and among Rollins, Inc., Clark Pest Control of Stockton, Inc., the Stockholders of Clark Pest Control of Stockton, Inc. the Principals and the Stockholders Representative.
(10) (l)   Asset Purchase Agreement among King Distribution, Inc., a Delaware corporation, Geotech Supply Co., LLC, a California limited liability company, and Clarksons California Properties, California limited partnership.
(10) (m)   Real Estate Purchase Agreement by and between RCI – King, Inc., and Clarksons California Properties, a California limited partnership.

 

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(21)   Subsidiaries of Registrant.
(23.1)   Consent of Grant Thornton LLP, Independent Registered Public Accounting Firm.
(24)   Powers of Attorney for Directors.
(31.1)   Certification of Chief Executive Officer Pursuant to Item 601(b)(31) of Regulation S-K, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
(31.2)   Certification of Chief Financial Officer Pursuant to Item 601(b)(31) of Regulation S-K, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
(32.1)   Certification of Chief Executive Officer and Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

(101.INS)   Inline XBRL Instance Document
(101.SCH)   Inline XBRL Schema Document
(101.CAL)   Inline XBRL Calculation Linkbase Document
(101.LAB)   Inline XBRL Labels Linkbase Document
(101.PRE)   Inline XBRL Presentation Linkbase Document
(101.DEF)   Inline XBRL Definition Linkbase Document
72
 

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

  ROLLINS, INC.
     
  By: /s/ Gary W. Rollins
    Gary W. Rollins
    Chairman and Chief Executive Officer
    (Principal Executive Officer)
     
  Date:  February 26, 2021

 

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated.

     
By: /s/ Gary W. Rollins   By: /s/ Paul E. Northen
 

Gary W. Rollins

Chairman and Chief Executive Officer

(Principal Executive Officer)

   

Paul E. Northen

Senior Vice President, Chief Financial Officer and Treasurer

(Principal Financial and Accounting Officer)

         
Date:  February 26, 2021   Date:  February 26, 2021

 

The Directors of Rollins, Inc. (listed below) executed a power of attorney appointing Gary W. Rollins their attorney-in-fact, empowering him to sign this report on their behalf.

 

  Henry B. Tippie, Lead Director
  Thomas J. Lawley, MD, Director
  John F. Wilson, Director
  Pam R. Rollins, Director
  Harry J. Cynkus, Director
  Jerry W. Nix, Director
  Susan R. Bell, Director
  Patrick J. Gunning, Director

 

/s/ Gary W. Rollins  
Gary W. Rollins  
As Attorney-in-Fact & Director  
February 26, 2021  

73
 

ROLLINS, INC. AND SUBSIDIARIES

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS AND SCHEDULE

 

The following documents are filed as part of this report.

 

Financial statements and reports

Page
Number
From
This Form

10-K

Management’s Report on Internal Control Over Financial Reporting 26
Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting 27
Report of Independent Registered Public Accounting Firm on the Consolidated Financial Statements and Schedule 28
Consolidated Financial Statements  
Consolidated Statements of Financial Position as of December 31, 2020 and 2019 30
Consolidated Statements of Income for each of the three years in the period ended December 31, 2020 31
Consolidated Statements of Comprehensive Earnings for each of the three years in the period ended December 31, 2020 32
Consolidated Statements of Stockholders’ Equity for each of the three years in the period ended December 31, 2020 33
Consolidated Statements of Cash Flows for each of the three years in the period ended December 31, 2020 34
Notes to Consolidated Financial Statements 35 – 66
   
Financial Statement Schedules  
Schedule II – Valuation and Qualifying Accounts 75
Schedules not listed above have been omitted as not applicable, immaterial or disclosed in the Consolidated Financial Statements or notes thereto.  
74
 

SCHEDULE II – VALUATION AND QUALIFYING ACCOUNTS

ROLLINS, INC. AND SUBSIDIARIES

 

   Allowance for Expected Credit Losses 
(in thousands)  Balance at
Beginning of
Year
   Adoption of
ASC 326
   Charged to
Costs and
Expenses
   Net
(Deductions)
Recoveries
   Balance at
End of Year
 
                          
2020  $19,658   $(3,330)  $17,536   $(13,779)  $20,085 
2019  $16,666   $   $15,145   $(12,153)  $19,658 
2018  $14,706   $   $13,606   $(11,646)  $16,666 

75
 

ROLLINS, INC. AND SUBSIDIARIES

INDEX TO EXHIBITS

 

Exhibit Number   Exhibit Description
(3) (i)   (A) Restated Certificate of Incorporation of Rollins, Inc. dated July 28, 1981, incorporated herein by reference to Exhibit (3)(i)(A) as filed with the registrant’s Form 10-Q filed August 1, 2005.
    (B) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated August 20, 1987, incorporated herein by reference to Exhibit 3(i)(B) filed with the registrant’s 10-K filed March 11, 2005.
    (C) Certificate of Change of Location of Registered Office and of Registered Agent dated March 22, 1994, incorporated herein by reference to Exhibit (3)(i)(C) filed with the registrant’s Form 10-Q filed August 1, 2005.
    (D)  Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 25, 2006, incorporated herein by reference to Exhibit 3(i)(D) filed with the registrant’s 10-Q filed October 31, 2006.
    (E) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 26, 2011, incorporated herein by reference to Exhibit 3(i)(E) filed with the Registrant’s 10-K filed February 25, 2015.
    (F) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 28, 2015, incorporated herein by reference to Exhibit 3(i)(F) filed with the Registrant’s 10-Q filed on July 29, 2015.
(ii)   Revised By-laws of Rollins, Inc. dated April 25, 2017, incorporated herein by reference to Exhibit (3) (i) as filed with its Form 10-Q filed April 28, 2017.
(4) (a )   Form of Common Stock Certificate of Rollins, Inc. incorporated herein by reference to Exhibit (4) as filed with its Form 10-K for the year ended December 31, 1998.
(4)(b)   Description of Registrant’s Securities.
(10.1)+   Membership Interest Purchase Agreement by and among Rollins, Inc., Northwest Exterminating Co., Inc. NW Holdings, LLC and the stockholders of Northwest Exterminating Co., Inc. dated as of July 24, 2017.
(10) (a)   Rollins, Inc. Amended and Restated Deferred Compensation Plan, incorporated herein by reference to Exhibit 4.1 filed with the registrant’s Form S-8 filed November 18, 2005.
(10) (b)   Form of Plan Agreement pursuant to the Rollins, Inc. Amended and Restated Deferred Compensation Plan, incorporated herein by reference to Exhibit 4.2 filed with the registrant’s Form S-8 filed November 18, 2005.
(10) (c)   Written description of Rollins, Inc. Performance-Based Incentive Cash Compensation Plan incorporated herein by reference to Exhibit 10(a) as filed with its Form 8-K dated April 25, 2013.
(10) (d)   Forms of award agreements under the 2013 Cash Incentive Plan incorporated herein by reference to Exhibit 10(a) as filed with its Form 10-K dated February 27, 2017.
(10) (e)   2008 Stock Incentive Plan incorporated herein by reference to Exhibit A of the March 17, 2008 Proxy Statement for the Annual Meeting of the Stockholders held on April 22, 2008.
(10) (f)   Form of Restricted Stock Grant Agreement incorporated herein by reference to Exhibit 10(d) as filed with its Form 8-K dated April 28, 2008.
(10) (g)   Form of Time-Lapse Restricted Stock Agreement incorporated herein by reference to Exhibit 10.1 as filed with its Form 10-Q for the quarter ended March 31, 2012.
(10) (h)   Summary of Compensation Arrangements with Executive Officers, incorporated herein reference to Exhibit (10)(q) as filed with its Form 10-K for the year ended December 31, 2010.
(10) (i)   Summary of Compensation Arrangements with Non-Employee Directors, incorporated herein by reference to Exhibit 10(i) filed with the Registrant’s 10-K filed February 25, 2015.
(10) (j)   Revolving Credit Agreement dated as of April 30, 2019 between Rollins, SunTrust Bank and Bank of America, N.A.
(10) (k)   Stock Purchase Agreement by and among Rollins, Inc., Clark Pest Control of Stockton, Inc., the Stockholders of Clark Pest Control of Stockton, Inc. the Principals and the Stockholders Representative.
(10) (l)   Asset Purchase Agreement among King Distribution, Inc., a Delaware corporation, Geotech Supply Co., LLC, a California limited liability company, and Clarksons California Properties, a California limited partnership.
(10) (m)   Real Estate Purchase Agreement by and between RCI - King, Inc., and Clarksons California Properties, a California limited partnership.

76
 

       
(21)   Subsidiaries of Registrant.
(23.1)   Consent of Grant Thornton LLP, Independent Registered Public Accounting Firm.
(24)   Powers of Attorney for Directors.
(31.1)   Certification of Chief Executive Officer Pursuant to Item 601(b)(31) of Regulation S-K, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
(31.2)   Certification of Chief Financial Officer Pursuant to Item 601(b)(31) of Regulation S-K, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
(32.1)   Certification of Chief Executive Officer and Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, As Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
(101.INS)   Inline XBRL Instance Document
(101.SCH)   Inline XBRL Schema Document
(101.CAL)   Inline XBRL Calculation Linkbase Document
(101.LAB)   Inline XBRL Labels Linkbase Document
(101.PRE)   Inline XBRL Presentation Linkbase Document
(101.DEF)  

Inline XBRL Definition Linkbase Document

104 Cover Page Interactive Data File (embedded within the Inline XBRL document)
     
+             Confidential treatment has been requested for certain portions of this exhibit (indicated by asterisks). Such information has been omitted and was filed separately with the Securities and Exchange Commission.
77
EX-21 2 i21062_ex21.htm

Exhibit 21

(LOGO) 

List of Subsidiaries

 

Rollins, Inc. Delaware  
Orkin, LLC Delaware  
Orkin Systems, LLC Delaware  
Orkin S.A de C.V. Mexico  
Orkin Expansion, Inc. Delaware  
PCO Acquisitions, Inc. Delaware  
Rollins Dutch Holdings C.V. Netherlands 99.00%
Rollins Investment, LLC Delaware 1.00%
Rollins Dutch Holdings C.V Netherlands  
Rollins Netherlands B.V. Netherlands  
Orkin Canada Corporation Nova Scotia  
PCO Services Holdings Corporation Ontario  
Critter Control British Columbia Inc. British Columbia  
Critter Control Canada Franchising Inc. British Columbia  
Rollins Europe B.V. Netherlands  
Rollins Australia Pty Ltd Australia  
ROL-WA Pty Ltd Australia  
Adams Pest Control Pty Ltd Australia  
Orkin Australia Pty Ltd Australia  
Statewide Rollins Pty Ltd Australia  
Murray Rollins Pty Ltd Australia  
Rollins Australia Franchising Pty Ltd Australia  
Scientific Pest Management (Australia/Pacific) Pty Ltd Australia  
Rollins UK Holdings Ltd United Kingdom  
Safeguard Pest Control and Environmental Services Limited United Kingdom  
AMES Group Limited United Kingdom  
Van Vynck Environmental Services Ltd United Kingdom  
Albany Environmental Services Ltd United Kingdom  
Guardian Cleaning Services Ltd United Kingdom  
Guardian Hygiene Services Limited United Kingdom  
Guardian Pest Control Limited United Kingdom  
Baroque (S.W.) Limited United Kingdom  
Enviropest Control Services Ltd United Kingdom  
Aardwolf Pestkare (Singapore) Pte Ltd Singapore  
Rollins Dutch Holdings UK Ltd England and Wales  
Orkin Services of California, Inc. Delaware  
Orkin-IFC Properties, LLC Delaware  
Banks Pest Control California  
Rollins Continental, Inc. New York  
Rollins-Western Real Estate Holdings, LLC Delaware  
RCI – King, Inc. Delaware  
Western Industries-North, LLC Delaware  
Western Industries-South, LLC Delaware  
HomeTeam Pest Defense, Inc. Delaware  
The Industrial Fumigant Company, LLC Illinois  
IFC Services of California, Inc. Delaware  
International Food Consultants, LLC Texas 40.00%
Crane Acquisition, Inc. Delaware  
Waltham Services, LLC Georgia  
TruTech, LLC Delaware  
B. D. D. Pest Control Incorporated California  
Wilco Enterprises, Inc. Virginia  
PermaTreat Pest Control Company, Inc. Virginia  
Rollins Wildlife Services, Inc. Delaware  
Critter Control, Inc. Michigan  
Critter Control Operations, Inc. Delaware  
Rollins Mosquito Services, Inc. Delaware  
Northwest Exterminating Co., LLC Georgia  
Jody Millard Pest Control, LLC Tennessee  
Rollins Jumbo Acquisitions, Inc. Delaware  
Okolona Pest Control, Inc. Kentucky  
Rollins Employee Relief Fund, Inc. Georgia  
Rollins Acceptance Company, LLC Delaware  
King Distribution, Inc. Delaware  
Clark Pest Control of Stockton, Inc. California  
Clark Pest Control of Nevada, LLC Nevada  
 
EX-23.1 3 i21062_ex23-1.htm

 

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

 

We have issued our reports dated February 26, 2021, with respect to the consolidated financial statements and internal control over financial reporting included in the Annual Report of Rollins, Inc. on Form 10-K for the year ended December 31, 2020. We consent to the incorporation by reference of said reports in the Registration Statements of Rollins, Inc. on Forms S-8 (File No. 333-224654, File No. 33-26056, File No. 33-47528, File No. 33-52355, File No. 333-49308, File No. 333-129789, File No. 333-143692, File No. 333-143693, and File No. 333-150339).

 

 

/s/ GRANT THORNTON LLP

 

 

Atlanta, Georgia
February 26, 2021

 
EX-24.1 4 i21062_ex24-1.htm

 

Exhibit 24.1

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as his true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission. 

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021. 

 

  /s/ John F. Wilson
  John F. Wilson, Director
 
EX-24.2 5 i21062_ex24-2.htm

 

Exhibit 24.2

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as his true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission.

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021. 

 

  /s/ Henry B. Tippie
  Henry B. Tippie, Director
 
EX-24.3 6 i21062_ex24-3.htm POWER OF ATTORNEY

 

Exhibit 24.3

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as his true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission. 

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021.

 

  /s/ Thomas J. Lawley
  Thomas J. Lawley, Director
 
EX-24.4 7 i21062_ex24-4.htm

 

Exhibit 24.4

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as his true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission. 

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021. 

 

  /s/ Pam R. Rollins
  Pam R. Rollins, Director
 
EX-24.5 8 i21062_ex24-5.htm

 

Exhibit 24.5

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as his true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission.

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021.

 

  /s/ Harry J. Cynkus
  Harry J. Cynkus, Director
 
EX-24.6 9 i21062_ex24-6.htm

 

Exhibit 24.6

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as his true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission. 

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021.

  

  /s/ Jerry W. Nix
  Jerry W. Nix, Director
 
EX-24.7 10 i21062_ex24-7.htm

 

Exhibit 24.7

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as her true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission. 

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021. 

 

  /s/ Susan R. Bell
  Susan R. Bell, Director
 
EX-24.8 11 i21062_ex24-8.htm

 

Exhibit 24.8

 

POWER OF ATTORNEY

 

Know All Men By These Presents, that the undersigned constitutes and appoints Gary W. Rollins as his true and lawful attorney-in-fact and agent in any and all capacities to sign filings by Rollins, Inc. on Form 10-K, Annual Reports and any and all amendments thereto (including post-effective amendments) and to file the same, with all exhibits, and any other documents in connection therewith, with the Securities and Exchange Commission. 

 

IN WITNESS WHEREOF, the undersigned has executed this Power of Attorney, in the capacities indicated, as of this 16th day of February 2021. 

 

  /s/ Patrick J. Gunning
  Patrick J. Gunning, Director
 
EX-31.1 12 i21062_ex31-1.htm

 

Exhibit 31.1

 

I, Gary W. Rollins, certify that:

 

1.I have reviewed this annual report on Form 10-K of Rollins, Inc.;

 

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

4.The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

 

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

 

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

5.The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

 

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Date: February 26, 2021

 

/s/ Gary W. Rollins

Gary W. Rollins

Chairman and Chief Executive Officer

(Principal Executive Officer)

 
EX-31.2 13 i21062_ex31-2.htm

 

Exhibit 31.2

 

I, Paul E. Northen, certify that:

 

1.I have reviewed this annual report on Form 10-K of Rollins, Inc.;

 

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

4.The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

 

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

 

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

5.The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

 

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Date: February 26, 2021

 

/s/ Paul E. Northen

Paul E. Northen

Senior Vice President, Chief Financial Officer and Treasurer
(Principal Financial and Accounting Officer)

 
EX-32.1 14 i21062_ex32-1.htm

 

Exhibit 32.1

 

CERTIFICATION OF PERIODIC FINANCIAL REPORTS PURSUANT TO SECTION 906 OF THE
SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report of Rollins, Inc., a Delaware corporation (the “Company”), on Form 10-K for the period ended December 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), each of the undersigned certifies, pursuant to 18 U.S.C. sec. 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to his knowledge:

 

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

 

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 

Date: February 26, 2021 By:

/s/ Gary W. Rollins

Gary W. Rollins
Chairman and Chief Executive Officer
(Principal Executive Officer)

     

Date: February 26, 2021
By: 

/s/ Paul E. Northen

Paul E. Northen
Senior Vice President, Chief Financial Officer and Treasurer
(Principal Financial and Accounting Officer)

This certification shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

 
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COMMITMENTS AND CONTINGENCIES Employee Benefit Plans EMPLOYEE BENEFIT PLANS Share-based Payment Arrangement [Abstract] STOCK-BASED COMPENSATION Equity [Abstract] ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS) Related Party Transactions [Abstract] RELATED PARTY TRANSACTIONS Cash Dividend CASH DIVIDEND SEC Schedule, 12-09, Valuation and Qualifying Accounts [Abstract] SCHEDULE II – VALUATION AND QUALIFYING ACCOUNTS Business Description Principles of Consolidation Subsequent Events Estimates Used in the Preparation of Consolidated Financial Statements Revenue Recognition Allowance for Expected Credit Losses Advertising Cash and Cash Equivalents Marketable Securities Materials and Supplies Income Taxes Equipment and Property Impairment of Long-Lived Assets Goodwill and Other Intangible Assets Accrued Insurance Accrual for Termite Contracts Contingency Accruals Three-for-two stock split Earnings Per Share Translation of Foreign Currencies Stock-Based Compensation Comprehensive Income (Loss) Franchising Program Recent Accounting Guidance Schedule of Advertising Cost Expensed [Table Text Block] SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 1) Schedule Of Cash And Cash Equivalents Held In Foreign Bank Accounts [Table Text Block] Disclosure- Summary Of Significant Accounting Policies (Details 2) Schedule Of Depreciation And Amortization Expense [Table Text Block] SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 3 Schedule of Earnings Per Share, Basic and Diluted [Table Text Block] SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 4) Financing Receivable, Current, Allowance for Credit Loss [Table Text Block] SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 5) fair values of Clark Pest Control's assets and liabilities, at the date of acquisition ACQUISITIONS unaudited pro forma financial information presented below gives effect to the Clark Pest Control acquisition as if it had occurred as of the beginning of our fiscal year 2018 ACQUISITIONS (Details 2) Total cash purchase price for the Company’s acquisitions in 2020 and 2019 were $147.6 million and $430.6 million, respectively. Excluding the values of the Clark Pest Control discussed above, the fair values of major classes of assets acquired and liabilities assumed along with the contingent consideration liability recorded during the valuation period of acquisition is included in the reconciliation of the total consideration as follows (in thousands): Acquisitions (Details 3) Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows: REVENUE REVENUE (Details 2) Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $173.2 million and $165.0 million, respectively. Changes in unearned revenue were as follows: REVENUE (Details 3) The aggregate annual maturities of long-term debt were as follows: DEBT TRADE RECEIVABLES Schedule of financed receivables including installment receivable amounts which are due subsequent to one year FINANCING RECEIVABLES The allowance for expected credit losses related to financing receivables FINANCING RECEIVABLES (Details 2) summary of the past due financing receivables FINANCING RECEIVABLES (Details 3) summary of percentage of gross financing receivables FINANCING RECEIVABLES (Details 4) Equipment and property are presented at cost less accumulated depreciation EQUIPMENT AND PROPERTY summary of the changes in fair value The changes in the carrying amount of goodwill GOODWILL carrying amount and accumulated amortization for customer contracts CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS carrying amount and accumulated amortization for trademarks and tradenames CUSTOMER CONTRACTS, 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estimated future benefit payments EMPLOYEE BENEFIT PLANS (Details 9) non-qualified deferred compensation plan assets using the fair value hierarchy EMPLOYEE BENEFIT PLANS (Details 11) components of the Company’s stock-based compensation programs STOCK-BASED COMPENSATION unvested restricted stock units outstanding STOCK-BASED COMPENSATION (Details 2) Accumulated other comprehensive income/ (loss) ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) SCHEDULE II-VALUATION AND QUALIFYING ACCOUNTS Advertising Cash held in foreign bank accounts Depreciation EarningsPerShareBySecurityAxis [Axis] Net income available to stockholders Payments of Ordinary Dividends, Common Stock Undistributed earnings for the period   Earnings Per Share, Diluted, Distributed Earnings Per Share, Diluted, Undistributed Earnings Per Share, Diluted Schedule of Accounts, Notes, Loans and Financing Receivable [Table] Accounts, Notes, Loans and Financing Receivable [Line Items] Balance at January 1, 2020 Adoption of ASC 326 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Atlanta GA 30324 (404) 888-2000 Common Stock, $1 Par Value ROL NYSE Yes No Yes Yes Large Accelerated Filer false false false 6322406653 492141926 98477000 94276000 16854000 126337000 122766000 1297000 1675000 23716000 22267000 30843000 19476000 35404000 51002000 314777000 309787000 178052000 195533000 653176000 572847000 298949000 273720000 109044000 102539000 10777000 10525000 212342000 200727000 1934000 1284000 38187000 30792000 1198000 21565000 2222000 2180000 27176000 24161000 1845900000 1744376000 64596000 35234000 31675000 30441000 91011000 81943000 131253000 122825000 73248000 66117000 17188000 12500000 63540000 60975000 472511000 410035000 36067000 34920000 140897000 135651000 185812000 279000000 10612000 9927000 58641000 59093000 904540000 928626000 500000 500000 0 0 1 1 550000000 550000000 491612059 491612059 491146269 491146269 491612000 491146000 101757000 89413000 -10897000 -21109000 358888000 256300000 941360000 815750000 1845900000 1744376000 2161220000 2015477000 1821565000 1048592000 993593000 894437000 88329000 81111000 66792000 656207000 623379000 550698000 6691000 49898000 -1599000 581000 875000 -5082000 -6917000 220000 1806500000 1754317000 1510832000 354720000 261160000 310733000 95111000 65041000 71442000 -1215000 -7228000 7628000 93896000 57813000 79070000 260824000 203347000 231663000 0.53 0.41 0.47 0.53 0.41 0.47 491604000 491216000 490936000 491604000 491216000 490936000 0.33 0.31 0.31 260824000 203347000 231663000 -127000 45896000 -11050000 10443000 4350000 -14072000 104000 277000 10212000 49969000 -25122000 271036000 253316000 206541000 490482000 490482000 81405000 -45956000 127993000 653924000 231663000 231663000 -11050000 -11050000 -14072000 -14072000 152742000 152742000 908000 908000 13323000 -505000 13726000 -428000 -428000 -9342000 229000 -9541000 490962000 490962000 85386000 -71078000 206638000 711908000 212000 212000 203347000 203347000 46022000 46022000 -126000 -126000 4350000 4350000 277000 277000 153836000 153836000 580000 580000 13772000 -193000 14159000 -396000 -396000 -9745000 132000 -10009000 491146000 491146000 89413000 -21109000 256300000 815750000 2486000 2486000 260824000 260824000 -127000 -127000 10443000 10443000 104000 104000 160487000 160487000 802000 802000 20315000 -267000 20850000 -336000 -336000 -7971000 32000 -8275000 491612000 491612000 101757000 -10897000 358888000 941360000 260824000 203347000 231663000 89444000 79544000 64675000 49898000 -1215000 -7228000 7628000 20850000 14158000 13726000 17536000 15145000 13606000 12045000 20151000 12549000 11787000 9080000 10784000 10706000 2151000 374000 -6102000 14009000 7121000 -16409000 -600000 -11329000 50212000 5611000 -10691000 7276000 5424000 4901000 1889000 1915000 -686000 -144000 996000 -3306000 -5922000 435785000 319573000 299401000 147613000 430558000 76769000 23229000 27146000 27179000 495000 617000 343000 216000 104000 297000 7700000 1758000 1840000 36000 118000 93000 -162395000 -455107000 -101375000 24011000 15969000 13129000 250000000 135000000 190000000 54000000 60000000 169500000 88500000 160487000 153836000 152742000 8275000 10009000 9541000 -281273000 111686000 -175412000 12084000 2639000 -14179000 4201000 -21209000 8435000 94276000 115485000 107050000 98477000 94276000 115485000 5056000 6452000 25000 81184000 75812000 77351000 89016000 75782000 <p id="xdx_80F_eus-gaap--SignificantAccountingPoliciesTextBlock_zEMF8mSarsPk" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-indent: 0"><span style="font-size: 10pt"><b>1.<span style="font-family: Times New Roman, Times, Serif">                   </span><span id="xdx_82E_zEBLy7pvZfgk">SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p id="xdx_84C_eus-gaap--OrganizationConsolidationBasisOfPresentationBusinessDescriptionAndAccountingPoliciesTextBlock_zAW3cne9AYkb" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt"><b><i><span id="xdx_868_zGJsFG9Crw14">Business Description</span></i></b>—Rollins, Inc. (the “Company”), was originally incorporated in 1948, under the laws of the state of Delaware as Rollins Broadcasting, Inc.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">The Company is an international service company with headquarters located in Atlanta, Georgia, providing pest and termite control services through its wholly-owned subsidiaries to both residential and commercial customers in the United States, Canada, Australia, Europe, and Asia with international franchises in Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, Africa, Canada, and Australia. Services are performed through a contract that specifies the pricing arrangement with the customer.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">Orkin, a wholly-owned subsidiary of the Company founded in 1901, is the world’s largest pest and termite control company. It provides customized services from over 400 locations. Orkin either serves customers directly or through franchise operations, in the United States, Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa providing essential pest control services and protection against termite damage, rodents and insects to homes and businesses, including hotels, food service establishments, food manufacturers, retailers and transportation companies. Orkin operates under the Orkin<sup>®</sup> trademark. The Orkin<sup>® </sup>brand name makes Orkin the most recognized pest and termite company throughout the United States. </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">Orkin Canada, a wholly-owned subsidiary of Orkin founded in 1952, was acquired by Orkin in 1999. Orkin Canada is Canada’s largest pest control provider and a leader in the development of fast, effective and environmentally responsible pest control solutions. Orkin Canada operates under the Orkin Canada<sup>®</sup> trademarks. The Orkin Canada brand name provides brand recognition throughout Canada.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">Western, a wholly-owned subsidiary of the Company founded in 1928, was acquired by Rollins, Inc. in 2004. Western is primarily a commercial pest control service company and its business complements most of the services Orkin offers, focusing on the northeastern United States.</p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">IFC, a wholly-owned subsidiary of the Company founded in 1937, was acquired by Rollins, Inc. in 2005. IFC is a leading provider of pest management and sanitation services and products to the food and commodity industries.</p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">HomeTeam, a wholly-owned subsidiary of the Company established in 1996, was acquired by Rollins, Inc. in April 2008. At the time of the acquisition, HomeTeam, with its unique Taexx<sup>®</sup> tubes in the wall pest control system, was recognized as a premier pest control business and ranked as the 4th largest company in the industry. HomeTeam services home builders and other commercial and residential customers nationally.</p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">Rollins Australia Pty Ltd (“Rollins Australia”), a wholly-owned subsidiary of the Company, acquired Allpest, in February 2014. Allpest was established in 1959 and is headquartered in Perth, Australia. Allpest provides traditional commercial, residential, and termite service as well as consulting services on border protection related to Australia’s biosecurity program and provides specialized services to Australia’s mining and oil and gas sectors.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Critter Control, a wholly-owned subsidiary of the Company, was acquired by Rollins, Inc. on February 27, 2015. Critter Control was established in 1983 and is headquartered in Traverse City, Michigan. The business is primarily franchised, operating in 40 states and one Canadian province.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Rollins UK Holdings Ltd was formed as a wholly-owned subsidiary of the Company to acquire Safeguard in June 2016. Safeguard is a pest control company established in the United Kingdom in 1991 with a history of providing superior pest control, bird control, and specialist services to residential and commercial customers.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Northwest, a wholly-owned subsidiary of the Company founded in 1951, was acquired by the Company in August 2017. Northwest specializes in residential and commercial termite control, pest control, mosquito control, wildlife services, lawn care, insulation, and HVAC services, focusing on the Southeast United States.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">On April 30, 2019, the Company acquired Clark Pest Control located in Lodi, CA. At the time of the acquisition, Clark Pest Control was a leading pest management company in California and the nation’s 8th largest pest management company according to PCT 100 rankings. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control for the period beginning April 30, 2019 through December 31, 2020.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company has several smaller wholly-owned subsidiaries that in total make up less than 5% of the Company’s total revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company has one reportable segment, its pest and termite control business. Revenue, operating profit and identifiable assets for this segment, includes the United States, Canada, Australia, Europe, Asia, Central and South America, the Caribbean, the Middle East, and Africa. The Company’s results of operations and its financial condition are not reliant upon any single customer, few customers or foreign operations.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company reclassified certain prior period amounts in the Statement of Cash Flows from Operating Activities to Financing Activities for payment of contingent consideration to conform to the current period presentation.</span></p> <p id="xdx_85F_ztFGpN1AzTSa" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_844_eus-gaap--ConsolidationPolicyTextBlock_z9sEp9F3mfIi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86C_zhWGp6EzmKi4">Principles of Consolidation</span></i></b>—The Company’s Consolidated Financial Statements include the accounts of Rollins, Inc. and the Company’s wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the U.S. (“GAAP”). The Company does not consolidate the financial statements of any company in which it has an ownership interest of 50% or less. The Company is not the primary beneficiary of, nor does it have a controlling financial interest in, any variable interest entity. Accordingly, the Company has not consolidated any variable interest entity. The Company reclassified certain prior period amounts, none of which were material, to conform to the current period presentation. All material intercompany accounts and transactions have been eliminated.</span></p> <p id="xdx_853_zCutSxWJCvAj" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84E_eus-gaap--SubsequentEventsPolicyPolicyTextBlock_zqim6jNWr8Zj" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_860_zK6K1VdFywUk">Subsequent Events</span></i></b>—The Company evaluates its financial statements through the date the financial statements are issued.</span></p> <p id="xdx_855_zyOzSGGPHE34" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_847_eus-gaap--UseOfEstimates_z9Qh88tXzVza" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86A_zgll194XXic">Estimates Used in the Preparation of Consolidated Financial Statements</span></i></b>—The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the accompanying notes and financial statements. Actual results could differ from those estimates and such differences could be significant.</span></p> <p id="xdx_850_zjUdve1GE9K2" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_841_eus-gaap--RevenueRecognitionPolicyTextBlock_zVa2mz6z7uLk" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><span id="xdx_868_zFtCqJg6CUs7">Revenue Recognition</span></b>—The Company’s revenue recognition policy is to recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to receive in exchange for those products or services. We enter into contracts that can include various combinations of products and services, each of which are distinct and accounted for as separate performance obligations. Revenue is recognized net of allowances for returns and any taxes collected from customers, which are subsequently remitted to governmental authorities.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Nature of Goods and Services and Performance Obligations</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company contracts with its customers to provide the following goods and services, each of which is a distinct performance obligation:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Pest control services -</i> Rollins provides pest control services to protect residential and commercial properties from common pests, including rodents and insects. Pest control generally consists of assessing a customer’s property for conditions that invite pests, tackling current infestations, and stopping the life cycle to prevent future invaders. Revenue from pest control services is recognized as services are rendered.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s revenue recognition policies are designed to recognize revenues upon satisfaction of the performance obligation at the time services are performed. For certain revenue types, because of the timing of billing and the receipt of cash versus the timing of performing services, we use estimates as described below. Residential and commercial pest control services are primarily recurring in nature on a monthly, bi-monthly or quarterly basis, while certain types of commercial customers may receive multiple treatments within a given month. In general, pest control customers sign an initial one-year contract, and revenues are recognized at the time services are performed. The Company defers recognition of advance payments and recognizes the revenue as the services are rendered. The Company classifies discounts related to the advance payments as a reduction in revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Termite control services -</i> Rollins provides both traditional and baiting termite protection services. Traditional termite protection uses “Termidor” liquid treatment and/or dry foam and Orkin foam to treat voids and spaces around the property, while baiting termite protection uses baits to disrupt the molting process termites require for growth and offers ongoing protection. Revenue from initial termite treatment services is recognized as services are provided.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Maintenance/monitoring/inspection -</i> In connection with the initial service offerings, Rollins provides recurring maintenance, monitoring or inspection services to help protect consumer’s property from any future sign of termite activities after the original treatment. This recurring service is a service-type warranty under ASC 606 as it is routinely sold and purchased separately from the initial treatment services and is typically purchased or renewed annually.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Termite baiting revenues are recognized based on the transfer of control of the individual units of accounting. At the inception of a new baiting services contract, upon quality control review of the installation, the Company recognizes revenue for the installation of the monitoring stations, initial directed liquid termiticide treatment and servicing of the monitoring stations. A portion of the contract amount is deferred for the undelivered monitoring performance obligation. This portion is recognized as income on a straight-line basis over the remaining contract term, which results in recognition of revenue that depicts the Company’s performance in transferring control of the service. The allocation of the transaction price to the two deliverables is based on the relative stand-alone selling price. There are no contingencies related to the delivery of additional items or meeting other specified performance conditions. Baiting renewal revenue is deferred and recognized over the annual contract period on a straight-line basis that depicts the Company’s performance in transferring control of the service.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Revenue received for conventional termite renewals is deferred and recognized on a straight-line basis over the remaining contract term that depicts the Company’s performance in transferring control of the service; and, the cost of reinspections, reapplications and repairs and associated labor and chemicals are expensed as incurred. For outstanding claims, an estimate is made of the costs to be incurred (including legal costs) based upon current factors and historical information. The performance of reinspections tends to be close to the contract renewal date and while reapplications and repairs involve an insubstantial number of the contracts, these costs are incurred over the contract term. As the revenue is being deferred, the future cost of reinspections, reapplications and repairs and associated labor and chemicals applicable to the deferred revenue are expensed as incurred. The Company accrues for noticed claims. The costs of providing termite services upon renewal are compared to the expected revenue to be received and a provision is made for any expected losses.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Miscellaneous services -</i> In certain agreements with customers, Rollins may offer other miscellaneous services, including restroom cleaning (eliminating foul odors, grease and grime which could attract pests) and training (seminars covering good manufacturing practices and product stewardship). Revenue from miscellaneous services is recognized when services are provided.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Products -</i> Depending on customer demand, Rollins may separately sell pest control and/or termite protection products, such as traps. Revenue from product sales is recognized upon transfer of control of the asset.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Equipment rental (or lease) -</i> Depending on customer demand, Rollins may lease certain pest control and/or termite protection equipment. Revenues from equipment rentals are recognized over the period of the rental/lease. Revenues from equipment rentals represent less than 1.0% of the Company’s revenues for each reported period.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Right to access intellectual property (Franchise) -</i> The right to access Rollins’ intellectual property is an essential part of Orkin’s franchising agreements. These agreements provide the franchisee (the customer) a license to use the Rollins’ name and trademark when advertising and selling services to end customers in their normal course of business. Orkin franchise agreements contain a clause allowing Orkin to purchase certain assets of the franchisee. This is only an offer for Orkin to re-purchase the assets originally provided by Orkin to the franchisee and is not a performance obligation or a form of consideration. International and domestic franchising revenue was less than 1.0% of the Company’s annual revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">All Orkin domestic franchises have a guaranteed repurchase clause that the Orkin franchise may be repurchased by Orkin at a later date once it has been established. The Company amortizes the initial franchise fee over the initial franchise term. Deferred Orkin franchise fees were $<span id="xdx_908_ecustom--DeferredFranchiseRevenue_iI_pn3n3_dm_c20201231_z7naOgweuXxe">1.6</span> million and $<span id="xdx_907_ecustom--DeferredFranchiseRevenue_iI_pn3n3_dm_c20191231_z2ZHQMjVktxk">1.7</span> million for the year ending December 31, 2020 and 2019, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Royalties from Orkin franchises are accrued and recognized as revenues are earned on a monthly basis. Revenue from Orkin franchises was $<span id="xdx_901_eus-gaap--Revenues_pn3n3_dm_c20200101__20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zdqTrLuGi3h1">9.4</span> million for the year ended December 31, 2020 and $<span id="xdx_909_eus-gaap--Revenues_pn3n3_dm_c20190101__20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zhexHAuH7MSj">8.7</span> million and $<span id="xdx_90C_eus-gaap--Revenues_pn3n3_dm_c20180101__20181231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zFgUCAWLIpx7">8.8</span> million for the years ended December 31, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Contract Balances</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Timing of revenue recognition may differ from the timing of invoicing to customers. We record unearned revenue when revenue is recognized subsequent to billing. Unearned revenue mainly relates to the Company’s termite baiting offering, conventional renewals, and year-in-advance pest control services for which we have been paid in advance and earn the revenue when we transfer control of the product or service. For multi-year agreements, we generally invoice customers annually at the beginning of each annual coverage period. Refer to Note 3 - Revenue for further information, including changes in unearned revenue for the year.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company extends terms to certain customers on higher dollar termite and ancillary work, as well as to certain franchisees for initial funding on the sale of franchises. These financed receivables are segregated from our trade receivables. The amounts that are due within one year from the balance sheet dates are classified as short-term financed receivables, and are shown, net of allowance for expected credit losses, at $23.7 million as of December 31, 2020 and $22.3 million at December 31, 2019. The balances of long-term financed receivables, net of allowance for expected credit losses, were $38.2 million as of December 31, 2020 and $30.8 million at December 31, 2019 and are included in long-term assets on our consolidated statements of financial position. See Note 6 – Financing Receivables for further information.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The allowance for expected credit losses reflects our best estimate of probable losses inherent in the accounts receivable balance. We determine the allowance based on known troubled accounts, historical experience, and other currently available evidence. Activity in the allowance for expected credit losses can be found on Schedule II-Valuation and Qualifying Accounts.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Payment terms and conditions vary by contract type, although terms generally include a requirement of payment within 30 to 60 days. In instances where the timing of revenue recognition differs from the timing of invoicing, we have determined our contracts generally do not include a significant financing component. The primary purpose of our invoicing terms is to provide customers with simplified and predictable ways of purchasing our products and services, not to receive financing from our customers or to provide customers with financing.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Practical Expedients and Exemptions</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">We generally expense sales commissions when incurred because the amortization period would have been one year or less. These costs are recorded within sales and marketing expenses.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">We do not disclose the value of unsatisfied performance obligations for (i) contracts with an original expected length of one year or less and (ii) contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed. All revenues are reported net of sales taxes.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s international operations accounted for approximately 7% and 8% of revenues for the years ended December 31, 2020 and 2019, respectively.</span></p> <p id="xdx_850_zLzaihOQBvsd" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_842_ecustom--ReceivablesTradeAndOtherAccountsReceivableAllowanceForDoubtfulAccountsPolicyTextBlock_zmP6TxSM0IOa" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86D_zsRBRCQGbmxl">Allowance for Expected Credit Losses</span></i></b>— The Company maintains an allowance for expected credit losses accounts based on the expected collectability of accounts receivable.  Management uses historical collection results as well as accounts receivable aging in order to determine the expected collectability of accounts receivable.  Substantially all of the Company’s receivables are due from pest control and termite services in the United States and selected international locations.  The Company’s allowance for expected credit losses is determined using a combination of factors to ensure that our receivables are not overstated due to uncollectability. The Company’s established credit evaluation procedures seek to minimize the amount of business we conduct with higher risk customers. Provisions for expected credit losses are recorded in selling, general and administrative expenses. Accounts are written-off against the allowance for expected credit losses when the Company determines that amounts are uncollectible, and recoveries of amounts previously written off are recorded when collected. Significant recoveries will generally reduce the required provision in the period of recovery. Therefore, the provision for expected credit losses can fluctuate significantly from period to period. There were no large recoveries in 2020, 2019, and 2018.  We record specific provisions when we become aware of a customer’s inability to meet its financial obligations to us, such as in the case of bankruptcy filings or deterioration in the customer’s operating results or financial position. If circumstances related to customers change, our estimates of the realizability of receivables would be further adjusted, either upward or downward.</span></p> <p id="xdx_85E_zBvvwxTOG6cg" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_846_eus-gaap--AdvertisingCostsPolicyTextBlock_zxMyLAJUsmKi" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86B_zCVvXgCWmCRf">Advertising</span></i></b>—Advertising costs are charged to sales, general and administrative expense during the year in which they are incurred.</span></p> <p id="xdx_897_ecustom--AdvertisingCostsExpensedTableTextBlock_zAsUqlekqmqi" style="font: 0pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetailsAbstract_pn3n3_zpqXPFdoHbi9" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 1)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20200101__20201231_z3Y2Src4WrDc" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20190101__20191231_zS4lVMLMiZHl" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20180101__20181231_zGPB1ZJVo3D6" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_405_eus-gaap--AdvertisingExpense_pn3n3_zYBQ8tOKeVPd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Advertising</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">86,314</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">81,174</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">69,875</td><td style="width: 1%; text-align: left"> </td></tr> </table> <p id="xdx_8AA_ze9JQuwHZQz4" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <p id="xdx_854_zbzapYO635P2" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <p id="xdx_848_eus-gaap--CashAndCashEquivalentsPolicyTextBlock_zPHHOvLdIX4i" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86C_zWxDUUir1aV1">Cash and Cash Equivalents</span></i></b>— The Company considers all investments with an original maturity of three months or less when purchased to be cash equivalents.</span></p> <p id="xdx_898_ecustom--ScheduleOfCashAndCashEquivalentsHeldInForeignBankAccountsTableTextBlock_zpoIZzD9Mcl8" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_886_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails2Abstract_pn3n3_zjrlOFc2iZUb" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - Disclosure- Summary Of Significant Accounting Policies (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49F_20201231_zmeTrhIZS3Nj" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20191231_zThLuyEYytPg" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20181231_zBLMoHAweXic" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands) (in US dollars)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_ecustom--CashAtBankForeign_iI_pn3n3_zdsY0WKyQGgg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left; padding-left: 0.75pt">Cash held in foreign bank accounts</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">71,330</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">74,094</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">53,613</td><td style="width: 1%; text-align: left"> </td></tr> </table> <p id="xdx_8A2_zkdOXfMW6RDg" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s $98.5 million of total cash at December 31, 2020, is primarily cash held at various banking institutions. Approximately $71.3 million is held in cash accounts at international bank institutions and the remaining $27.2 million is primarily held in Federal Deposit Insurance Corporation (“FDIC”) insured non-interest-bearing accounts at various domestic banks which at times may exceed federally insured amounts.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisitions of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not a part of the Company’s current business plan.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Rollins maintains adequate liquidity and capital resources, without regard to its foreign deposits, that are directed to finance domestic operations and obligations and to fund expansion of its domestic business for the foreseeable future.</span></p> <p id="xdx_858_z7nCXMSEMhcj" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_846_eus-gaap--MarketableSecuritiesPolicy_zRjkCYlnZqxf" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_863_zdNeEen1Pr5h">Marketable Securities</span></i></b>— From time to time, the Company maintains investments held by several large, well-capitalized financial institutions. The Company’s investment policy does not allow investment in any securities rated less than “investment grade” by national rating services.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Management determines the appropriate classification of debt securities at the time of purchase and re-evaluates such designations as of each balance sheet date. Debt securities are classified as available-for-sale because the Company does not have the intent to hold the securities to maturity. Available-for-sale securities are stated at their fair values, with the unrealized gains and losses reported as in earnings.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company had no marketable securities other than those held in the defined benefit pension plan and the non-qualified deferred compensation plan at December 31, 2020 and 2019. See Note 16 for further details.</span></p> <p id="xdx_859_zsZq3nF0WSg1" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84B_eus-gaap--InventoryPolicyTextBlock_z1jbwBAesvQi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86F_zohwfueKiAO6">Materials and Supplies</span></i></b>— Materials and supplies are stated at the lower cost of cost or market. Cost is determined on the first-in, first-out method.</span></p> <p id="xdx_856_zYGWNO4ewt88" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84A_eus-gaap--IncomeTaxPolicyTextBlock_zmasolruYOJ1" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_860_zITEbfQZnhLc">Income Taxes</span></i></b>—The Company provides for income taxes based on FASB ASC topic 740 “Income Taxes”, which requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the consolidated financial statements or tax returns. The Company provides an allowance for deferred tax assets when it determines that it is more likely than not that the deferred tax assets will not be utilized. The Company establishes additional provisions for income taxes when, despite the belief that tax positions are fully supportable, there remain certain positions that do not meet the minimum probability threshold. The Company’s policy is to record interest and penalties related to income tax matters in income tax expense.</span></p> <p id="xdx_852_zwqb247vy1R5" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84C_eus-gaap--PropertyPlantAndEquipmentPolicyTextBlock_zgY2Tvl29oLe" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86C_zo7i0A7V0qyl">Equipment and Property</span></i></b>— Equipment and Property are stated at cost, net of accumulated depreciation, and are provided principally on a straight-line basis over the estimated useful lives of the related assets. Annual provisions for depreciation are computed using the following asset lives: buildings, 10 to 40 years; and furniture, fixtures, and operating equipment, 2 to 10 years. Expenditures for additions, major renewals and betterments are capitalized and expenditures for maintenance and repairs are expensed as incurred. The cost of assets retired or otherwise disposed of and the related accumulated depreciation and amortization are eliminated from the accounts in the year of disposal with the resulting gain or loss credited or charged to income. The annual provisions for depreciation, below, have been reflected in the Consolidated Statements of Income in the line item entitled Depreciation and Amortization.</span></p> <p id="xdx_891_ecustom--ScheduleOfDepreciationAndAmortizationExpenseTableTextBlock_zdO9GliSaZAh" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails3Abstract_pn3n3_zLKn4TPAnwv3" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 3"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20200101__20201231_z93w3RAMm9Rk" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20190101__20191231_zqZJUBHuin2f" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20180101__20181231_zyNsge8iG931" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40F_eus-gaap--Depreciation_pn3n3_zRlj63Nnll4f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Depreciation</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">40,623</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">36,646</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">30,364</td><td style="width: 1%; text-align: left"> </td></tr> </table> <p id="xdx_8AC_zmSxKKmZgCYh" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"> </p> <p id="xdx_855_zsrMRZlJCYYd" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <p id="xdx_849_eus-gaap--ImpairmentOrDisposalOfLongLivedAssetsPolicyTextBlock_zu2DIaGziv0b" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86D_zsrWNyXH4UQ3">Impairment of Long-Lived Assets</span> -</i></b> In accordance with the FASB ASC Topic 360, <i>“Property, Plant and Equipment”</i>, the Company’s long-lived assets, such as property and equipment and intangible assets with definite lives are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of these assets may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated undiscounted future cash flows, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds the fair value of the asset. We periodically evaluate the appropriateness of remaining depreciable lives assigned to long-lived assets, including customer contracts and assets that may be subject to a management plan for disposition.</span></p> <p id="xdx_859_zIXQ2zCZw8xd" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84A_eus-gaap--GoodwillAndIntangibleAssetsPolicyTextBlock_zGx58fJTGOwg" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86A_zejRLmNKnDa1">Goodwill and Other Intangible Assets</span></i></b>— In accordance with the FASB ASC Topic 350, <i>“Intangibles - Goodwill and other”</i>, the Company classifies intangible assets into three categories: (1) intangible assets with definite lives subject to amortization; (2) intangible assets with indefinite lives not subject to amortization; and (3) goodwill. The Company does not amortize intangible assets with indefinite lives or goodwill. Goodwill and other intangible assets with indefinite useful lives are tested for impairment annually or more frequently if events or circumstances indicate the assets might be impaired. Such conditions may include an economic downturn or a change in the assessment of future operations. The Company performs impairment tests of goodwill at the Company level. Such impairment tests for goodwill include comparing the fair value of the appropriate reporting unit (the Company) with its carrying value. If the fair value of the reporting unit is below the carrying value, the Company recognizes a goodwill impairment charge for the amount by which the carrying value exceeds the reporting unit’s fair value.  The Company performs impairment tests for indefinite-lived intangible assets by comparing the fair value of each indefinite-lived intangible asset unit to its carrying value. The Company recognizes an impairment charge if the asset’s carrying value exceeds its estimated fair value. The Company completed its most recent annual impairment analysis as of September 30, 2020. Based upon the results of these analyses, the Company has concluded that no impairment of its goodwill or intangible assets with indefinite lives was indicated.</span></p> <p id="xdx_85C_zxPtnYjBa95i" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_841_ecustom--InsuranceAccountingPolicyTextBlock_zGRhxKBwLFh8" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_861_ztSy1YMpEfbe">Accrued Insurance</span></i></b>—The Company retains, up to specified limits, certain risks related to general liability, workers’ compensation and vehicle liability. Risks above specified limits are managed through either high deductible insurance or a non-affiliated group captive insurance member arrangement. The estimated costs of existing and future claims under the retained loss program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. The Company contracts with an independent third-party actuary on a semi-annual basis to provide the Company an estimated liability based upon historical claims information. The actuarial study is a major consideration in establishing the reserve, along with management’s knowledge of changes in business practice and recent claims and trends. Management’s judgment is inherently subjective as a number of factors are outside management’s knowledge and control. Additionally, historical information is not always an accurate indication of future events.</span></p> <p id="xdx_858_zNc9VzXKqS3b" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <p id="xdx_843_ecustom--AccrualForTermiteContractsPolicyTextBlock_z9xDOlRoyjqd" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_860_zetWGUZJOkL7">Accrual for Termite Contracts</span></i></b>—The Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future costs include termiticide life expectancy and government regulation. It is significant that the actual number of claims has decreased in recent years due to changes in the Company’s business practices. However, it is not possible to precisely predict future significant claims. An accrual for termite contracts is included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position.</span></p> <p id="xdx_85F_zOdwx0k5ahd6" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_844_eus-gaap--CommitmentsAndContingenciesPolicyTextBlock_zwdS0uP5AuC6" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_867_zdgJwkT636m1">Contingency Accruals</span></i></b>—The Company is a party to legal proceedings with respect to matters in the ordinary course of business. In accordance with the FASB ASC Topic 450 <i>“Contingencies,”</i> management estimates and accrues for its liability and costs associated with the litigation. Estimates and accruals are determined in consultation with outside counsel. Because it is not possible to accurately predict the ultimate result of the litigation, judgments concerning accruals for liabilities and costs associated with litigation are inherently uncertain and actual liability may vary from amounts estimated or accrued. However, in the opinion of management, the outcome of the litigation will not have a material adverse impact on the Company’s financial condition or results of operations. Contingency accruals are included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position</span></p> <p id="xdx_85A_zY2K5C6pFye1" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_846_ecustom--ThreefortwoStockSplitPolicyTextBlock_zW6Xc2us0u29" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_862_zLlDukHGoMa6">Three-for-two stock split</span></i></b>—The Board of Directors at its quarterly meeting on October 27, 2020, authorized a three-for-two stock split by the issuance on December 10, 2020 of one additional common share for each two common shares held of record at November 10, 2020. All share and per share data appearing in the consolidated financial statements and related notes are restated for the three-for-two stock split.</span></p> <p id="xdx_852_zcWFMfldggv4" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_847_eus-gaap--EarningsPerSharePolicyTextBlock_zd4CMGGKoPGe" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86A_zU8bkIaPRKrc">Earnings Per Share</span></i></b>—the FASB ASC Topic 260-10 <i>“Earnings Per Share-Overall,”</i> requires a basic earnings per share and diluted earnings per share presentation. Further, all outstanding unvested share-based payment awards that contain non-forfeitable rights to dividends or dividend equivalents, whether paid or unpaid, are considered participating securities and an entity is required to include participating securities in its calculation of basic earnings per share.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company has periodically issued share-based payment awards that contain non-forfeitable rights to dividends and therefore are considered participating securities. See Note 17 for further information on restricted stock granted to employees.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The basic and diluted calculations are the same as we have no stock options or other potentially dilutive instruments outstanding. Basic and diluted earnings per share are computed by dividing net income by the weighted average number of shares outstanding during the respective periods.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">A reconciliation of weighted average shares outstanding along with the earnings per share attributable to restricted shares of common stock (participating securities) is as follows (in thousands except per share data). All share and per share information in the following chart are restated for the stock split effective December 10, 2020:</span></p> <p id="xdx_89B_eus-gaap--ScheduleOfEarningsPerShareBasicAndDilutedTableTextBlock_zQh7E2gNkXa9" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails4Abstract_pn3n3_zbRTYpSf6vg5" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">Years Ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20200101__20201231_zzkHDg41Sie7" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20190101__20191231_zcas1h3XkXTc" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20180101__20181231_zJfXIqh2O9b" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_405_eus-gaap--NetIncomeLossAvailableToCommonStockholdersBasic_pn3n3_z3cSAwdKAXil" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left">Net income available to stockholders</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">260,824</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">203,347</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">231,663</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Less dividends paid:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_980_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zxz6EIOeafw6" style="font-weight: bold; text-align: right">(159,524</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zhGelQLhK7Z9" style="text-align: right">(152,793</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zQ48US9VHJA1" style="text-align: right">(151,458</td><td style="text-align: left">)</td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z2eTvgFx1wNf" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(963</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zCENxE9bpgt9" style="border-bottom: Black 1pt solid; text-align: right">(1,042</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_983_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zx6CNgAMFg9f" style="border-bottom: Black 1pt solid; text-align: right">(1,284</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_407_eus-gaap--UndistributedEarnings_pn3n3_zHFrpU0rteL9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings for the period</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">100,337</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">49,512</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">78,921</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Allocation of undistributed earnings:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_987_eus-gaap--UndistributedEarnings_pn3n3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zYd72lm00nRh" style="font-weight: bold; text-align: right">99,676</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--UndistributedEarnings_pn3n3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_z5pOhiOkO3hl" style="text-align: right">49,144</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98A_eus-gaap--UndistributedEarnings_pn3n3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zLOIFF8Uu60l" style="text-align: right">78,255</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_980_eus-gaap--UndistributedEarnings_pn3n3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z4ID2wQ6Xvoj" style="font-weight: bold; text-align: right">661</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--UndistributedEarnings_pn3n3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z1JmBSWFCZ28" style="text-align: right">368</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98D_eus-gaap--UndistributedEarnings_pn3n3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zAwOuO1pUPOf" style="text-align: right">666</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Basic and diluted shares outstanding:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_982_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zfDIPPPnrZa5" style="font-weight: bold; text-align: right">488,365</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zfdZN49VKWCd" style="text-align: right">487,569</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zXazR7d7cAUh" style="text-align: right">486,794</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98F_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zlHtfC3CJnck" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">3,240</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98C_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_ztOrodz6AZ5" style="border-bottom: Black 1pt solid; text-align: right">3,647</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98D_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zuV5T18eNbwe" style="border-bottom: Black 1pt solid; text-align: right">4,143</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_zGmvnmHwAeAd" style="vertical-align: bottom; background-color: White"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">491,605</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">491,216</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">490,937</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Basic and diluted earnings per share:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Common stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Distributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zjD5dZlJLq22">0.33</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_ziXnEmGhDhyk">0.31</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zBSuEAad3T0a">0.31</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span id="xdx_90C_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zGPCm47EdYw1">0.20</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_908_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zpdLIXhEQh85">0.10</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_900_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zRFAkKMdpA0e">0.16</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDiluted_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zdbN7GRhoIg1">0.53</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDiluted_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zJ0SRbz1DCuf">0.41</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90B_eus-gaap--EarningsPerShareDiluted_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zJYrWcuJZLR1">0.47</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Restricted shares of common stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Distributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zA30b46e5hMb">0.30</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_906_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zuP4rztqzM0i">0.29</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90E_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zce8xBYh0Uve">0.31</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zCfFVnUiyIg1">0.20</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zNPp1eJ6klja">0.10</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zzF1sb6MlqQ3">0.16</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_908_eus-gaap--EarningsPerShareDiluted_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zoEejleA1m92">0.50</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_906_eus-gaap--EarningsPerShareDiluted_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zj3ok8CMvcbb">0.39</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_901_eus-gaap--EarningsPerShareDiluted_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zncA7EWLz9Rb">0.47</span></td><td style="text-align: left"> </td></tr> </table> <p id="xdx_8AB_zsxZmsSNZ1Ig" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_85B_zBeqO9KBkHlk" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_845_eus-gaap--ForeignCurrencyTransactionsAndTranslationsPolicyTextBlock_zpziMqWxRhOa" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_867_zFEHYGApFtrk">Translation of Foreign Currencies</span></i></b>—Assets and liabilities reported in functional currencies other than U.S. dollars are translated into U.S. dollars at the year-end rate of exchange. Revenues and expenses are translated at the weighted average exchange rates for the year. The resulting translation adjustments are charged or credited to other comprehensive income. Gains or losses from foreign currency transactions, such as those resulting from the settlement of receivables or payables, denominated in foreign currency are included in the earnings of the current period.</span></p> <p id="xdx_859_zgKqdz7p0xVi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_840_eus-gaap--ShareBasedCompensationOptionAndIncentivePlansPolicy_zyYqFRvAswOe" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86D_zxiXuito0jS4">Stock-Based Compensation</span></i></b>— The Company accounts for its stock-based compensation in accordance with the FASB ASC Topic 718 “<i>Compensation – Stock Compensation</i>.” Time lapse restricted shares (TLRSs) have been issued to officers and other management employees under the Company’s Employee Stock Incentive Plan.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. Outstanding TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over six years from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed. The fair value of these awards is recognized as compensation expense, net of estimated forfeitures, on a straight-line basis over six years.</span></p> <p id="xdx_852_zuG3wZsV3L3b" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_841_ecustom--ComprehensiveIncomeLossPolicyTextBlock_zAXZkCbtRsId" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_866_zarTZxngjz68">Comprehensive Income (Loss)</span></i></b>—Other Comprehensive Income (Loss) results from foreign currency translations, minimum pension liability adjustments and cash flow hedge of interest rate risks.</span></p> <p id="xdx_855_zySAQ47JlHi7" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84F_ecustom--FranchisingProgramPolicyTextBlock_zLG2DCXFyZQ" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86F_zDX5hk2hSOx8">Franchising Program</span></i></b> – Rollins’ wholly-owned subsidiary, Orkin Systems, LLC, had <span id="xdx_90A_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20201231__srt--StatementGeographicalAxis__country--US_zwvmVYHXLBA2">49</span>, <span id="xdx_90F_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20191231__srt--StatementGeographicalAxis__country--US_zg2O0TRx1zg7">50</span> and <span id="xdx_90B_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20181231__srt--StatementGeographicalAxis__country--US_zxOfTUlREbXe">47</span> domestic franchises as of December 31, 2020, 2019 and 2018, respectively. Transactions with Orkin’s domestic franchises involve sales of territories and customer contracts to establish new Orkin franchises, initial franchise fees and royalties. The territories, customer contracts and initial Orkin franchise fees are typically sold for a combination of cash and notes due over periods ranging up to five years. Notes receivable from Orkin domestic franchises were $<span id="xdx_90D_ecustom--NotesReceivableFromFranchisesNet_iI_pn3n3_dm_c20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zxNbwZSK9uqg">5.8</span> million at December 31, 2020 and $<span id="xdx_902_ecustom--NotesReceivableFromFranchisesNet_iI_pn3n3_dm_c20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zORQ3Hp4lELg">6.7</span> million at December 31, 2019. The Company amortizes the Orkin domestic initial domestic franchise fees over the initial franchise term. Deferred Orkin domestic franchise fees were $<span id="xdx_90D_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zihMlFI26Ati">1.6</span> million at December 31, 2020 and $<span id="xdx_903_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_z6wkPcdxBDMc">1.7</span> million December 31, 2019. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Orkin’s domestic franchises was $<span id="xdx_90D_ecustom--MaximumLossExposureAmountRelatingToFranchises_iI_pn3n3_dm_c20201231_ziCSWrwUy5a8">4.2</span> million, $<span id="xdx_903_ecustom--MaximumLossExposureAmountRelatingToFranchises_iI_pn3n3_dm_c20191231_zw6MA7SCUl27">5.0</span> million, and $<span id="xdx_90C_ecustom--MaximumLossExposureAmountRelatingToFranchises_iI_pn3n3_dm_c20181231_z24VuSUmm3i5">4.9</span> million for the years ended December 31, 2020, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">As of December 31, 2020, 2019 and 2018, Orkin had <span id="xdx_902_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20201231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zwy1KZP8XPpd">94</span>, <span id="xdx_909_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20191231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zOsKlELBrku6">97</span>, and <span id="xdx_90D_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20181231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zaJVKvjQnlFc">86</span> international franchises, respectively. Orkin’s  international franchise program began with its first international franchise in 2000 and since has expanded to Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Royalties from Orkin franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Orkin franchises (domestic and international) was $<span id="xdx_90B_eus-gaap--Revenues_pn3n3_dm_c20200101__20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zj03kwBArpDh">9.4</span> million for the year ended December 31, 2020 and $<span id="xdx_90C_eus-gaap--Revenues_pn3n3_dm_c20190101__20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zfdhExY7FJs">8.7</span> million and $<span id="xdx_909_eus-gaap--Revenues_pn3n3_dm_c20180101__20181231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zV9p7pGbUIkk">8.8</span> million for the years ended December 31, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Rollins’ wholly-owned subsidiary, Critter Control, Inc., had <span id="xdx_90F_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20201231__srt--StatementGeographicalAxis__custom--CritterControlMember_zgWD5u9BBLD9">79</span>, <span id="xdx_90A_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20191231__srt--StatementGeographicalAxis__custom--CritterControlMember_z9OSK2TUjL6f">85</span> and <span id="xdx_90D_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20181231__srt--StatementGeographicalAxis__custom--CritterControlMember_zcOTv2RWA85l">81</span> franchises in the United States and Canada as of December 31, 2020, 2019 and 2018, respectively. Transactions with Critter Control franchises involve sales of territories and customer contracts to establish new franchises, initial franchise fees and royalties. The territories, customer contracts and initial franchise fees are typically sold for a combination of cash and notes. Notes receivable from Critter Control franchises were $1.7 million and $0.9 million at December 31, 2020 and 2019, respectively.  These notes are not guaranteed. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company amortizes the Critter Control domestic initial franchise fees over the initial franchise term. Deferred Critter Control domestic franchise fees were $69 thousand at December 31, 2020 and $19 thousand December 31, 2019. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Critter Control’s domestic franchises was $1.6 million and $0.9 million for the years ended December 31, 2020 and 2019, respectively.  </span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Royalties from Critter Control franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Critter Control franchises was $<span id="xdx_907_eus-gaap--Revenues_pn3n3_dm_c20200101__20201231__srt--StatementGeographicalAxis__custom--CritterControlMember_zYDtsWcPHJdf">4.8</span> million for the year ended December 31, 2020 and $<span id="xdx_902_eus-gaap--Revenues_pn3n3_dm_c20190101__20191231__srt--StatementGeographicalAxis__custom--CritterControlMember_ztDbyimr4Kj9">4.8</span> million and $<span id="xdx_90E_eus-gaap--Revenues_pn3n3_dm_c20180101__20181231__srt--StatementGeographicalAxis__custom--CritterControlMember_zcQamSIe1tHd">4.1</span> million for the years ended December 31, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Combined domestic and international revenues from Orkin, Critter Control and Australia franchises were $15.2 million for the year ended December 31, 2020 and $17.1 million and $14.7 million for the years ended December 31, 2019 and 2018, respectively. Total franchising revenues were less than 1.0% of the Company’s annual revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Right to access intellectual property (Franchise)</i> - The right to access Orkin’s, Critter Control’s and our Australia franchisors’ intellectual property is an essential part of our franchise agreements. These agreements provide the franchisee a license to use the brand name and trademark when advertising and selling services to end customers in their normal course of business. Orkin and Critter Control franchise agreements contain a clause allowing the respective franchisor to purchase certain assets of the franchisee at the conclusion of their franchise agreement or upon termination. This is only an option for the franchisor to re-purchase the assets selected by the franchisor and is not a performance obligation or a form of consideration.</span></p> <p id="xdx_851_zHXuNbaaK5Xl" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84C_eus-gaap--NewAccountingPronouncementsPolicyPolicyTextBlock_zgTaPWLpKZT5" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_868_zVcgSU69lUz4">Recent Accounting Guidance</span></i></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i>Recently adopted accounting standards</i></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In June of 2016, the FASB issued ASU 2016-13, “Financial Instruments - Credit Losses (ASC 326): Measurement of Credit Losses on Financial Instruments.” The updated accounting guidance requires changes to the recognition of credit losses on financial instruments not accounted for at fair value through net income. The Company adopted ASU 2016-13 effective January 1, 2020 and recognized the decrease in the allowance for expected credit losses, net of tax, as a $2.5 million increase to beginning retained earnings.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company is exposed to credit losses primarily related to accounts receivable and financed receivables derived from customer services revenue. To reduce credit risk for residential pest control accounts receivable, we promote enrollment in our auto-pay programs. In general, we may suspend future services for customers with past due balances. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s established credit evaluation and monitoring procedures seek to minimize the amount of business we conduct with higher risk customers. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turn down the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s allowances for credit losses for trade accounts receivable and financed receivables are developed using historical collection experience, the current aging of receivables, and consideration of current economic and market conditions and reasonable and supportable forecasts relevant to the collection of receivables. Below is a roll-forward of the Company’s allowance for credit losses for the year ended December 31, 2020.</span></p> <p id="xdx_895_eus-gaap--ScheduleOfCreditLossesForFinancingReceivablesCurrentTableTextBlock_zwGnlmStKYQi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesAbstract_pn3n3_z762VUKQV1xj" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 5)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_496_20200101__20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--TradeAccountsReceivableMember_zfeI1d4vxFui" style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_490_20200101__20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--FinanceReceivablesMember_z3ueVO4EhRe5" style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_497_20200101__20201231_zuhr9c5Jno5c" style="white-space: nowrap; text-align: center"/><td style="padding-bottom: 1pt"/></tr> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="10" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Allowance for Expected Credit Losses</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: center"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Trade<br/> Receivables</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Financed<br/> Receivables</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Total <br/> Receivables</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_409_eus-gaap--AccountsNotesAndLoansReceivableNetCurrent_iS_pn3n3_zIOsB6DbzMe2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Balance at January 1, 2020</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">16,699</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">2,959</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">19,658</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Adoption of ASC 326</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_982_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--TradeAccountsReceivableMember_zbyp7YGxXWo7" style="border-bottom: Black 1pt solid; text-align: right" title="Adoption of ASC 326">(3,330</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98F_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--FinanceReceivablesMember_zjel1vaD9Lb9" style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl0888">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_986_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231_zIHsGtzI28zb" style="border-bottom: Black 1pt solid; text-align: right">(3,330</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_400_ecustom--AdjustedBalance_iS_pn3n3_zzSJkuJeHty9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 0.75pt">Adjusted balance at January 1, 2020</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">13,369</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,959</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">16,328</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--ProvisionForOtherCreditLosses_pn3n3_zuJfUXdQ99Ac" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Provision for expected credit losses</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">14,699</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,837</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">17,536</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--AllowanceForLoanAndLeaseLossesWriteOffs_pn3n3_z1RdHiQe0hwd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Write-offs charged against the allowance</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(18,228</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,565</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(20,793</td><td style="text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--AllowanceForLoanAndLeaseLossRecoveryOfBadDebts_pn3n3_zmV5O5TAxpJ7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Recoveries collected</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,014</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl0904">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,014</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--AccountsNotesAndLoansReceivableNetCurrent_iE_pn3n3_zpzquQyi7xa3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Balance at December 31, 2020</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">16,854</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">3,231</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">20,085</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A9_zieMMpVQzzp1" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (ASC 350): Simplifying the Test for Goodwill Impairment, which eliminated the requirement to calculate the implied fair value of goodwill (i.e., Step 2 of the current goodwill impairment test) to measure a goodwill impairment charge. Instead, entities would record an impairment charge based on the excess of a reporting unit’s carrying amount over its fair value (i.e., measure the charge based on the previous Step 1). The Company adopted ASU 2017-04 effective January 1, 2020. The adoption of this standard had no material impact on its consolidated financial statements.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (ASC 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement. The updated accounting guidance modified the disclosure requirements on fair value measurements by removing certain disclosure requirements related to the fair value hierarchy, modifying existing disclosure requirements related to measurement uncertainty and adding new disclosure requirements. The Company adopted ASU 2018-13 effective January 1, 2020 and the adoption did not materially impact its financial statement disclosures.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i>Recently issued accounting standards to be adopted in 2021 or later</i></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In December 2019, the FASB issued ASU No. 2019-12 Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes. The standard eliminates the need for an organization to analyze whether the following apply in a given period (1) exception to the incremental approach for intraperiod tax allocation (2) exceptions to accounting for basis differences when there are ownership changes in foreign investments and (3) exceptions in interim period income tax accounting for year-to-date losses that exceed anticipated losses. The ASU also is designed to improve financial statement preparers’ application of income tax-related guidance and simplify GAAP for (1) franchise taxes that are partially based on income, (2) transactions with a government that result in a step-up in the tax basis of goodwill, (3) separate financial statements of legal entities that are not subject to tax, and (4) enacted changes in tax laws in interim periods. The standard in this update is effective for the Company’s financial statements issued for fiscal years beginning in 2021. The adoption of this ASU is not expected to have a material impact on the Company’s consolidated financial statements.</span></p> <p id="xdx_853_zUOvx6sDI7u" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_84C_eus-gaap--OrganizationConsolidationBasisOfPresentationBusinessDescriptionAndAccountingPoliciesTextBlock_zAW3cne9AYkb" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt"><b><i><span id="xdx_868_zGJsFG9Crw14">Business Description</span></i></b>—Rollins, Inc. (the “Company”), was originally incorporated in 1948, under the laws of the state of Delaware as Rollins Broadcasting, Inc.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">The Company is an international service company with headquarters located in Atlanta, Georgia, providing pest and termite control services through its wholly-owned subsidiaries to both residential and commercial customers in the United States, Canada, Australia, Europe, and Asia with international franchises in Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, Africa, Canada, and Australia. Services are performed through a contract that specifies the pricing arrangement with the customer.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">Orkin, a wholly-owned subsidiary of the Company founded in 1901, is the world’s largest pest and termite control company. It provides customized services from over 400 locations. Orkin either serves customers directly or through franchise operations, in the United States, Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa providing essential pest control services and protection against termite damage, rodents and insects to homes and businesses, including hotels, food service establishments, food manufacturers, retailers and transportation companies. Orkin operates under the Orkin<sup>®</sup> trademark. The Orkin<sup>® </sup>brand name makes Orkin the most recognized pest and termite company throughout the United States. </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">Orkin Canada, a wholly-owned subsidiary of Orkin founded in 1952, was acquired by Orkin in 1999. Orkin Canada is Canada’s largest pest control provider and a leader in the development of fast, effective and environmentally responsible pest control solutions. Orkin Canada operates under the Orkin Canada<sup>®</sup> trademarks. The Orkin Canada brand name provides brand recognition throughout Canada.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">Western, a wholly-owned subsidiary of the Company founded in 1928, was acquired by Rollins, Inc. in 2004. Western is primarily a commercial pest control service company and its business complements most of the services Orkin offers, focusing on the northeastern United States.</p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">IFC, a wholly-owned subsidiary of the Company founded in 1937, was acquired by Rollins, Inc. in 2005. IFC is a leading provider of pest management and sanitation services and products to the food and commodity industries.</p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0">HomeTeam, a wholly-owned subsidiary of the Company established in 1996, was acquired by Rollins, Inc. in April 2008. At the time of the acquisition, HomeTeam, with its unique Taexx<sup>®</sup> tubes in the wall pest control system, was recognized as a premier pest control business and ranked as the 4th largest company in the industry. HomeTeam services home builders and other commercial and residential customers nationally.</p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">Rollins Australia Pty Ltd (“Rollins Australia”), a wholly-owned subsidiary of the Company, acquired Allpest, in February 2014. Allpest was established in 1959 and is headquartered in Perth, Australia. Allpest provides traditional commercial, residential, and termite service as well as consulting services on border protection related to Australia’s biosecurity program and provides specialized services to Australia’s mining and oil and gas sectors.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Critter Control, a wholly-owned subsidiary of the Company, was acquired by Rollins, Inc. on February 27, 2015. Critter Control was established in 1983 and is headquartered in Traverse City, Michigan. The business is primarily franchised, operating in 40 states and one Canadian province.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Rollins UK Holdings Ltd was formed as a wholly-owned subsidiary of the Company to acquire Safeguard in June 2016. Safeguard is a pest control company established in the United Kingdom in 1991 with a history of providing superior pest control, bird control, and specialist services to residential and commercial customers.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Northwest, a wholly-owned subsidiary of the Company founded in 1951, was acquired by the Company in August 2017. Northwest specializes in residential and commercial termite control, pest control, mosquito control, wildlife services, lawn care, insulation, and HVAC services, focusing on the Southeast United States.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">On April 30, 2019, the Company acquired Clark Pest Control located in Lodi, CA. At the time of the acquisition, Clark Pest Control was a leading pest management company in California and the nation’s 8th largest pest management company according to PCT 100 rankings. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control for the period beginning April 30, 2019 through December 31, 2020.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company has several smaller wholly-owned subsidiaries that in total make up less than 5% of the Company’s total revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company has one reportable segment, its pest and termite control business. Revenue, operating profit and identifiable assets for this segment, includes the United States, Canada, Australia, Europe, Asia, Central and South America, the Caribbean, the Middle East, and Africa. The Company’s results of operations and its financial condition are not reliant upon any single customer, few customers or foreign operations.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company reclassified certain prior period amounts in the Statement of Cash Flows from Operating Activities to Financing Activities for payment of contingent consideration to conform to the current period presentation.</span></p> <p id="xdx_844_eus-gaap--ConsolidationPolicyTextBlock_z9sEp9F3mfIi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86C_zhWGp6EzmKi4">Principles of Consolidation</span></i></b>—The Company’s Consolidated Financial Statements include the accounts of Rollins, Inc. and the Company’s wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the U.S. (“GAAP”). The Company does not consolidate the financial statements of any company in which it has an ownership interest of 50% or less. The Company is not the primary beneficiary of, nor does it have a controlling financial interest in, any variable interest entity. Accordingly, the Company has not consolidated any variable interest entity. The Company reclassified certain prior period amounts, none of which were material, to conform to the current period presentation. All material intercompany accounts and transactions have been eliminated.</span></p> <p id="xdx_84E_eus-gaap--SubsequentEventsPolicyPolicyTextBlock_zqim6jNWr8Zj" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_860_zK6K1VdFywUk">Subsequent Events</span></i></b>—The Company evaluates its financial statements through the date the financial statements are issued.</span></p> <p id="xdx_847_eus-gaap--UseOfEstimates_z9Qh88tXzVza" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86A_zgll194XXic">Estimates Used in the Preparation of Consolidated Financial Statements</span></i></b>—The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the accompanying notes and financial statements. Actual results could differ from those estimates and such differences could be significant.</span></p> <p id="xdx_841_eus-gaap--RevenueRecognitionPolicyTextBlock_zVa2mz6z7uLk" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><span id="xdx_868_zFtCqJg6CUs7">Revenue Recognition</span></b>—The Company’s revenue recognition policy is to recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to receive in exchange for those products or services. We enter into contracts that can include various combinations of products and services, each of which are distinct and accounted for as separate performance obligations. Revenue is recognized net of allowances for returns and any taxes collected from customers, which are subsequently remitted to governmental authorities.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Nature of Goods and Services and Performance Obligations</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company contracts with its customers to provide the following goods and services, each of which is a distinct performance obligation:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Pest control services -</i> Rollins provides pest control services to protect residential and commercial properties from common pests, including rodents and insects. Pest control generally consists of assessing a customer’s property for conditions that invite pests, tackling current infestations, and stopping the life cycle to prevent future invaders. Revenue from pest control services is recognized as services are rendered.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s revenue recognition policies are designed to recognize revenues upon satisfaction of the performance obligation at the time services are performed. For certain revenue types, because of the timing of billing and the receipt of cash versus the timing of performing services, we use estimates as described below. Residential and commercial pest control services are primarily recurring in nature on a monthly, bi-monthly or quarterly basis, while certain types of commercial customers may receive multiple treatments within a given month. In general, pest control customers sign an initial one-year contract, and revenues are recognized at the time services are performed. The Company defers recognition of advance payments and recognizes the revenue as the services are rendered. The Company classifies discounts related to the advance payments as a reduction in revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Termite control services -</i> Rollins provides both traditional and baiting termite protection services. Traditional termite protection uses “Termidor” liquid treatment and/or dry foam and Orkin foam to treat voids and spaces around the property, while baiting termite protection uses baits to disrupt the molting process termites require for growth and offers ongoing protection. Revenue from initial termite treatment services is recognized as services are provided.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Maintenance/monitoring/inspection -</i> In connection with the initial service offerings, Rollins provides recurring maintenance, monitoring or inspection services to help protect consumer’s property from any future sign of termite activities after the original treatment. This recurring service is a service-type warranty under ASC 606 as it is routinely sold and purchased separately from the initial treatment services and is typically purchased or renewed annually.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Termite baiting revenues are recognized based on the transfer of control of the individual units of accounting. At the inception of a new baiting services contract, upon quality control review of the installation, the Company recognizes revenue for the installation of the monitoring stations, initial directed liquid termiticide treatment and servicing of the monitoring stations. A portion of the contract amount is deferred for the undelivered monitoring performance obligation. This portion is recognized as income on a straight-line basis over the remaining contract term, which results in recognition of revenue that depicts the Company’s performance in transferring control of the service. The allocation of the transaction price to the two deliverables is based on the relative stand-alone selling price. There are no contingencies related to the delivery of additional items or meeting other specified performance conditions. Baiting renewal revenue is deferred and recognized over the annual contract period on a straight-line basis that depicts the Company’s performance in transferring control of the service.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Revenue received for conventional termite renewals is deferred and recognized on a straight-line basis over the remaining contract term that depicts the Company’s performance in transferring control of the service; and, the cost of reinspections, reapplications and repairs and associated labor and chemicals are expensed as incurred. For outstanding claims, an estimate is made of the costs to be incurred (including legal costs) based upon current factors and historical information. The performance of reinspections tends to be close to the contract renewal date and while reapplications and repairs involve an insubstantial number of the contracts, these costs are incurred over the contract term. As the revenue is being deferred, the future cost of reinspections, reapplications and repairs and associated labor and chemicals applicable to the deferred revenue are expensed as incurred. The Company accrues for noticed claims. The costs of providing termite services upon renewal are compared to the expected revenue to be received and a provision is made for any expected losses.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Miscellaneous services -</i> In certain agreements with customers, Rollins may offer other miscellaneous services, including restroom cleaning (eliminating foul odors, grease and grime which could attract pests) and training (seminars covering good manufacturing practices and product stewardship). Revenue from miscellaneous services is recognized when services are provided.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Products -</i> Depending on customer demand, Rollins may separately sell pest control and/or termite protection products, such as traps. Revenue from product sales is recognized upon transfer of control of the asset.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Equipment rental (or lease) -</i> Depending on customer demand, Rollins may lease certain pest control and/or termite protection equipment. Revenues from equipment rentals are recognized over the period of the rental/lease. Revenues from equipment rentals represent less than 1.0% of the Company’s revenues for each reported period.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Right to access intellectual property (Franchise) -</i> The right to access Rollins’ intellectual property is an essential part of Orkin’s franchising agreements. These agreements provide the franchisee (the customer) a license to use the Rollins’ name and trademark when advertising and selling services to end customers in their normal course of business. Orkin franchise agreements contain a clause allowing Orkin to purchase certain assets of the franchisee. This is only an offer for Orkin to re-purchase the assets originally provided by Orkin to the franchisee and is not a performance obligation or a form of consideration. International and domestic franchising revenue was less than 1.0% of the Company’s annual revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">All Orkin domestic franchises have a guaranteed repurchase clause that the Orkin franchise may be repurchased by Orkin at a later date once it has been established. The Company amortizes the initial franchise fee over the initial franchise term. Deferred Orkin franchise fees were $<span id="xdx_908_ecustom--DeferredFranchiseRevenue_iI_pn3n3_dm_c20201231_z7naOgweuXxe">1.6</span> million and $<span id="xdx_907_ecustom--DeferredFranchiseRevenue_iI_pn3n3_dm_c20191231_z2ZHQMjVktxk">1.7</span> million for the year ending December 31, 2020 and 2019, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Royalties from Orkin franchises are accrued and recognized as revenues are earned on a monthly basis. Revenue from Orkin franchises was $<span id="xdx_901_eus-gaap--Revenues_pn3n3_dm_c20200101__20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zdqTrLuGi3h1">9.4</span> million for the year ended December 31, 2020 and $<span id="xdx_909_eus-gaap--Revenues_pn3n3_dm_c20190101__20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zhexHAuH7MSj">8.7</span> million and $<span id="xdx_90C_eus-gaap--Revenues_pn3n3_dm_c20180101__20181231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zFgUCAWLIpx7">8.8</span> million for the years ended December 31, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Contract Balances</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Timing of revenue recognition may differ from the timing of invoicing to customers. We record unearned revenue when revenue is recognized subsequent to billing. Unearned revenue mainly relates to the Company’s termite baiting offering, conventional renewals, and year-in-advance pest control services for which we have been paid in advance and earn the revenue when we transfer control of the product or service. For multi-year agreements, we generally invoice customers annually at the beginning of each annual coverage period. Refer to Note 3 - Revenue for further information, including changes in unearned revenue for the year.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company extends terms to certain customers on higher dollar termite and ancillary work, as well as to certain franchisees for initial funding on the sale of franchises. These financed receivables are segregated from our trade receivables. The amounts that are due within one year from the balance sheet dates are classified as short-term financed receivables, and are shown, net of allowance for expected credit losses, at $23.7 million as of December 31, 2020 and $22.3 million at December 31, 2019. The balances of long-term financed receivables, net of allowance for expected credit losses, were $38.2 million as of December 31, 2020 and $30.8 million at December 31, 2019 and are included in long-term assets on our consolidated statements of financial position. See Note 6 – Financing Receivables for further information.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The allowance for expected credit losses reflects our best estimate of probable losses inherent in the accounts receivable balance. We determine the allowance based on known troubled accounts, historical experience, and other currently available evidence. Activity in the allowance for expected credit losses can be found on Schedule II-Valuation and Qualifying Accounts.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Payment terms and conditions vary by contract type, although terms generally include a requirement of payment within 30 to 60 days. In instances where the timing of revenue recognition differs from the timing of invoicing, we have determined our contracts generally do not include a significant financing component. The primary purpose of our invoicing terms is to provide customers with simplified and predictable ways of purchasing our products and services, not to receive financing from our customers or to provide customers with financing.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Practical Expedients and Exemptions</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">We generally expense sales commissions when incurred because the amortization period would have been one year or less. These costs are recorded within sales and marketing expenses.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">We do not disclose the value of unsatisfied performance obligations for (i) contracts with an original expected length of one year or less and (ii) contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed. All revenues are reported net of sales taxes.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s international operations accounted for approximately 7% and 8% of revenues for the years ended December 31, 2020 and 2019, respectively.</span></p> 1600000 1700000 9400000 8700000 8800000 <p id="xdx_842_ecustom--ReceivablesTradeAndOtherAccountsReceivableAllowanceForDoubtfulAccountsPolicyTextBlock_zmP6TxSM0IOa" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86D_zsRBRCQGbmxl">Allowance for Expected Credit Losses</span></i></b>— The Company maintains an allowance for expected credit losses accounts based on the expected collectability of accounts receivable.  Management uses historical collection results as well as accounts receivable aging in order to determine the expected collectability of accounts receivable.  Substantially all of the Company’s receivables are due from pest control and termite services in the United States and selected international locations.  The Company’s allowance for expected credit losses is determined using a combination of factors to ensure that our receivables are not overstated due to uncollectability. The Company’s established credit evaluation procedures seek to minimize the amount of business we conduct with higher risk customers. Provisions for expected credit losses are recorded in selling, general and administrative expenses. Accounts are written-off against the allowance for expected credit losses when the Company determines that amounts are uncollectible, and recoveries of amounts previously written off are recorded when collected. Significant recoveries will generally reduce the required provision in the period of recovery. Therefore, the provision for expected credit losses can fluctuate significantly from period to period. There were no large recoveries in 2020, 2019, and 2018.  We record specific provisions when we become aware of a customer’s inability to meet its financial obligations to us, such as in the case of bankruptcy filings or deterioration in the customer’s operating results or financial position. If circumstances related to customers change, our estimates of the realizability of receivables would be further adjusted, either upward or downward.</span></p> <p id="xdx_846_eus-gaap--AdvertisingCostsPolicyTextBlock_zxMyLAJUsmKi" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86B_zCVvXgCWmCRf">Advertising</span></i></b>—Advertising costs are charged to sales, general and administrative expense during the year in which they are incurred.</span></p> <p id="xdx_897_ecustom--AdvertisingCostsExpensedTableTextBlock_zAsUqlekqmqi" style="font: 0pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetailsAbstract_pn3n3_zpqXPFdoHbi9" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 1)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20200101__20201231_z3Y2Src4WrDc" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20190101__20191231_zS4lVMLMiZHl" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20180101__20181231_zGPB1ZJVo3D6" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_405_eus-gaap--AdvertisingExpense_pn3n3_zYBQ8tOKeVPd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Advertising</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">86,314</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">81,174</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">69,875</td><td style="width: 1%; text-align: left"> </td></tr> </table> <p id="xdx_8AA_ze9JQuwHZQz4" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <p id="xdx_897_ecustom--AdvertisingCostsExpensedTableTextBlock_zAsUqlekqmqi" style="font: 0pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetailsAbstract_pn3n3_zpqXPFdoHbi9" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 1)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20200101__20201231_z3Y2Src4WrDc" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20190101__20191231_zS4lVMLMiZHl" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20180101__20181231_zGPB1ZJVo3D6" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_405_eus-gaap--AdvertisingExpense_pn3n3_zYBQ8tOKeVPd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Advertising</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">86,314</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">81,174</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">69,875</td><td style="width: 1%; text-align: left"> </td></tr> </table> 86314000 81174000 69875000 <p id="xdx_848_eus-gaap--CashAndCashEquivalentsPolicyTextBlock_zPHHOvLdIX4i" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86C_zWxDUUir1aV1">Cash and Cash Equivalents</span></i></b>— The Company considers all investments with an original maturity of three months or less when purchased to be cash equivalents.</span></p> <p id="xdx_898_ecustom--ScheduleOfCashAndCashEquivalentsHeldInForeignBankAccountsTableTextBlock_zpoIZzD9Mcl8" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_886_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails2Abstract_pn3n3_zjrlOFc2iZUb" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - Disclosure- Summary Of Significant Accounting Policies (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49F_20201231_zmeTrhIZS3Nj" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20191231_zThLuyEYytPg" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20181231_zBLMoHAweXic" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands) (in US dollars)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_ecustom--CashAtBankForeign_iI_pn3n3_zdsY0WKyQGgg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left; padding-left: 0.75pt">Cash held in foreign bank accounts</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">71,330</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">74,094</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">53,613</td><td style="width: 1%; text-align: left"> </td></tr> </table> <p id="xdx_8A2_zkdOXfMW6RDg" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s $98.5 million of total cash at December 31, 2020, is primarily cash held at various banking institutions. Approximately $71.3 million is held in cash accounts at international bank institutions and the remaining $27.2 million is primarily held in Federal Deposit Insurance Corporation (“FDIC”) insured non-interest-bearing accounts at various domestic banks which at times may exceed federally insured amounts.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisitions of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not a part of the Company’s current business plan.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Rollins maintains adequate liquidity and capital resources, without regard to its foreign deposits, that are directed to finance domestic operations and obligations and to fund expansion of its domestic business for the foreseeable future.</span></p> <p id="xdx_898_ecustom--ScheduleOfCashAndCashEquivalentsHeldInForeignBankAccountsTableTextBlock_zpoIZzD9Mcl8" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_886_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails2Abstract_pn3n3_zjrlOFc2iZUb" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - Disclosure- Summary Of Significant Accounting Policies (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49F_20201231_zmeTrhIZS3Nj" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20191231_zThLuyEYytPg" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20181231_zBLMoHAweXic" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands) (in US dollars)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_ecustom--CashAtBankForeign_iI_pn3n3_zdsY0WKyQGgg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left; padding-left: 0.75pt">Cash held in foreign bank accounts</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">71,330</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">74,094</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">53,613</td><td style="width: 1%; text-align: left"> </td></tr> </table> 71330000 74094000 53613000 <p id="xdx_846_eus-gaap--MarketableSecuritiesPolicy_zRjkCYlnZqxf" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_863_zdNeEen1Pr5h">Marketable Securities</span></i></b>— From time to time, the Company maintains investments held by several large, well-capitalized financial institutions. The Company’s investment policy does not allow investment in any securities rated less than “investment grade” by national rating services.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Management determines the appropriate classification of debt securities at the time of purchase and re-evaluates such designations as of each balance sheet date. Debt securities are classified as available-for-sale because the Company does not have the intent to hold the securities to maturity. Available-for-sale securities are stated at their fair values, with the unrealized gains and losses reported as in earnings.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company had no marketable securities other than those held in the defined benefit pension plan and the non-qualified deferred compensation plan at December 31, 2020 and 2019. See Note 16 for further details.</span></p> <p id="xdx_84B_eus-gaap--InventoryPolicyTextBlock_z1jbwBAesvQi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86F_zohwfueKiAO6">Materials and Supplies</span></i></b>— Materials and supplies are stated at the lower cost of cost or market. Cost is determined on the first-in, first-out method.</span></p> <p id="xdx_84A_eus-gaap--IncomeTaxPolicyTextBlock_zmasolruYOJ1" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_860_zITEbfQZnhLc">Income Taxes</span></i></b>—The Company provides for income taxes based on FASB ASC topic 740 “Income Taxes”, which requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the consolidated financial statements or tax returns. The Company provides an allowance for deferred tax assets when it determines that it is more likely than not that the deferred tax assets will not be utilized. The Company establishes additional provisions for income taxes when, despite the belief that tax positions are fully supportable, there remain certain positions that do not meet the minimum probability threshold. The Company’s policy is to record interest and penalties related to income tax matters in income tax expense.</span></p> <p id="xdx_84C_eus-gaap--PropertyPlantAndEquipmentPolicyTextBlock_zgY2Tvl29oLe" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86C_zo7i0A7V0qyl">Equipment and Property</span></i></b>— Equipment and Property are stated at cost, net of accumulated depreciation, and are provided principally on a straight-line basis over the estimated useful lives of the related assets. Annual provisions for depreciation are computed using the following asset lives: buildings, 10 to 40 years; and furniture, fixtures, and operating equipment, 2 to 10 years. Expenditures for additions, major renewals and betterments are capitalized and expenditures for maintenance and repairs are expensed as incurred. The cost of assets retired or otherwise disposed of and the related accumulated depreciation and amortization are eliminated from the accounts in the year of disposal with the resulting gain or loss credited or charged to income. The annual provisions for depreciation, below, have been reflected in the Consolidated Statements of Income in the line item entitled Depreciation and Amortization.</span></p> <p id="xdx_891_ecustom--ScheduleOfDepreciationAndAmortizationExpenseTableTextBlock_zdO9GliSaZAh" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails3Abstract_pn3n3_zLKn4TPAnwv3" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 3"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20200101__20201231_z93w3RAMm9Rk" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20190101__20191231_zqZJUBHuin2f" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20180101__20181231_zyNsge8iG931" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40F_eus-gaap--Depreciation_pn3n3_zRlj63Nnll4f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Depreciation</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">40,623</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">36,646</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">30,364</td><td style="width: 1%; text-align: left"> </td></tr> </table> <p id="xdx_8AC_zmSxKKmZgCYh" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"> </p> <p id="xdx_891_ecustom--ScheduleOfDepreciationAndAmortizationExpenseTableTextBlock_zdO9GliSaZAh" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails3Abstract_pn3n3_zLKn4TPAnwv3" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 3"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20200101__20201231_z93w3RAMm9Rk" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20190101__20191231_zqZJUBHuin2f" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20180101__20181231_zyNsge8iG931" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40F_eus-gaap--Depreciation_pn3n3_zRlj63Nnll4f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Depreciation</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">40,623</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">36,646</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">30,364</td><td style="width: 1%; text-align: left"> </td></tr> </table> 40623000 36646000 30364000 <p id="xdx_849_eus-gaap--ImpairmentOrDisposalOfLongLivedAssetsPolicyTextBlock_zu2DIaGziv0b" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86D_zsrWNyXH4UQ3">Impairment of Long-Lived Assets</span> -</i></b> In accordance with the FASB ASC Topic 360, <i>“Property, Plant and Equipment”</i>, the Company’s long-lived assets, such as property and equipment and intangible assets with definite lives are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of these assets may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated undiscounted future cash flows, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds the fair value of the asset. We periodically evaluate the appropriateness of remaining depreciable lives assigned to long-lived assets, including customer contracts and assets that may be subject to a management plan for disposition.</span></p> <p id="xdx_84A_eus-gaap--GoodwillAndIntangibleAssetsPolicyTextBlock_zGx58fJTGOwg" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86A_zejRLmNKnDa1">Goodwill and Other Intangible Assets</span></i></b>— In accordance with the FASB ASC Topic 350, <i>“Intangibles - Goodwill and other”</i>, the Company classifies intangible assets into three categories: (1) intangible assets with definite lives subject to amortization; (2) intangible assets with indefinite lives not subject to amortization; and (3) goodwill. The Company does not amortize intangible assets with indefinite lives or goodwill. Goodwill and other intangible assets with indefinite useful lives are tested for impairment annually or more frequently if events or circumstances indicate the assets might be impaired. Such conditions may include an economic downturn or a change in the assessment of future operations. The Company performs impairment tests of goodwill at the Company level. Such impairment tests for goodwill include comparing the fair value of the appropriate reporting unit (the Company) with its carrying value. If the fair value of the reporting unit is below the carrying value, the Company recognizes a goodwill impairment charge for the amount by which the carrying value exceeds the reporting unit’s fair value.  The Company performs impairment tests for indefinite-lived intangible assets by comparing the fair value of each indefinite-lived intangible asset unit to its carrying value. The Company recognizes an impairment charge if the asset’s carrying value exceeds its estimated fair value. The Company completed its most recent annual impairment analysis as of September 30, 2020. Based upon the results of these analyses, the Company has concluded that no impairment of its goodwill or intangible assets with indefinite lives was indicated.</span></p> <p id="xdx_841_ecustom--InsuranceAccountingPolicyTextBlock_zGRhxKBwLFh8" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_861_ztSy1YMpEfbe">Accrued Insurance</span></i></b>—The Company retains, up to specified limits, certain risks related to general liability, workers’ compensation and vehicle liability. Risks above specified limits are managed through either high deductible insurance or a non-affiliated group captive insurance member arrangement. The estimated costs of existing and future claims under the retained loss program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. The Company contracts with an independent third-party actuary on a semi-annual basis to provide the Company an estimated liability based upon historical claims information. The actuarial study is a major consideration in establishing the reserve, along with management’s knowledge of changes in business practice and recent claims and trends. Management’s judgment is inherently subjective as a number of factors are outside management’s knowledge and control. Additionally, historical information is not always an accurate indication of future events.</span></p> <p id="xdx_843_ecustom--AccrualForTermiteContractsPolicyTextBlock_z9xDOlRoyjqd" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_860_zetWGUZJOkL7">Accrual for Termite Contracts</span></i></b>—The Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future costs include termiticide life expectancy and government regulation. It is significant that the actual number of claims has decreased in recent years due to changes in the Company’s business practices. However, it is not possible to precisely predict future significant claims. An accrual for termite contracts is included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position.</span></p> <p id="xdx_844_eus-gaap--CommitmentsAndContingenciesPolicyTextBlock_zwdS0uP5AuC6" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_867_zdgJwkT636m1">Contingency Accruals</span></i></b>—The Company is a party to legal proceedings with respect to matters in the ordinary course of business. In accordance with the FASB ASC Topic 450 <i>“Contingencies,”</i> management estimates and accrues for its liability and costs associated with the litigation. Estimates and accruals are determined in consultation with outside counsel. Because it is not possible to accurately predict the ultimate result of the litigation, judgments concerning accruals for liabilities and costs associated with litigation are inherently uncertain and actual liability may vary from amounts estimated or accrued. However, in the opinion of management, the outcome of the litigation will not have a material adverse impact on the Company’s financial condition or results of operations. Contingency accruals are included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position</span></p> <p id="xdx_846_ecustom--ThreefortwoStockSplitPolicyTextBlock_zW6Xc2us0u29" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_862_zLlDukHGoMa6">Three-for-two stock split</span></i></b>—The Board of Directors at its quarterly meeting on October 27, 2020, authorized a three-for-two stock split by the issuance on December 10, 2020 of one additional common share for each two common shares held of record at November 10, 2020. All share and per share data appearing in the consolidated financial statements and related notes are restated for the three-for-two stock split.</span></p> <p id="xdx_847_eus-gaap--EarningsPerSharePolicyTextBlock_zd4CMGGKoPGe" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86A_zU8bkIaPRKrc">Earnings Per Share</span></i></b>—the FASB ASC Topic 260-10 <i>“Earnings Per Share-Overall,”</i> requires a basic earnings per share and diluted earnings per share presentation. Further, all outstanding unvested share-based payment awards that contain non-forfeitable rights to dividends or dividend equivalents, whether paid or unpaid, are considered participating securities and an entity is required to include participating securities in its calculation of basic earnings per share.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company has periodically issued share-based payment awards that contain non-forfeitable rights to dividends and therefore are considered participating securities. See Note 17 for further information on restricted stock granted to employees.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The basic and diluted calculations are the same as we have no stock options or other potentially dilutive instruments outstanding. Basic and diluted earnings per share are computed by dividing net income by the weighted average number of shares outstanding during the respective periods.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">A reconciliation of weighted average shares outstanding along with the earnings per share attributable to restricted shares of common stock (participating securities) is as follows (in thousands except per share data). All share and per share information in the following chart are restated for the stock split effective December 10, 2020:</span></p> <p id="xdx_89B_eus-gaap--ScheduleOfEarningsPerShareBasicAndDilutedTableTextBlock_zQh7E2gNkXa9" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails4Abstract_pn3n3_zbRTYpSf6vg5" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">Years Ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20200101__20201231_zzkHDg41Sie7" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20190101__20191231_zcas1h3XkXTc" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20180101__20181231_zJfXIqh2O9b" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_405_eus-gaap--NetIncomeLossAvailableToCommonStockholdersBasic_pn3n3_z3cSAwdKAXil" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left">Net income available to stockholders</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">260,824</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">203,347</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">231,663</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Less dividends paid:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_980_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zxz6EIOeafw6" style="font-weight: bold; text-align: right">(159,524</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zhGelQLhK7Z9" style="text-align: right">(152,793</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zQ48US9VHJA1" style="text-align: right">(151,458</td><td style="text-align: left">)</td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z2eTvgFx1wNf" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(963</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zCENxE9bpgt9" style="border-bottom: Black 1pt solid; text-align: right">(1,042</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_983_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zx6CNgAMFg9f" style="border-bottom: Black 1pt solid; text-align: right">(1,284</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_407_eus-gaap--UndistributedEarnings_pn3n3_zHFrpU0rteL9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings for the period</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">100,337</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">49,512</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">78,921</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Allocation of undistributed earnings:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_987_eus-gaap--UndistributedEarnings_pn3n3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zYd72lm00nRh" style="font-weight: bold; text-align: right">99,676</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--UndistributedEarnings_pn3n3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_z5pOhiOkO3hl" style="text-align: right">49,144</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98A_eus-gaap--UndistributedEarnings_pn3n3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zLOIFF8Uu60l" style="text-align: right">78,255</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_980_eus-gaap--UndistributedEarnings_pn3n3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z4ID2wQ6Xvoj" style="font-weight: bold; text-align: right">661</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--UndistributedEarnings_pn3n3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z1JmBSWFCZ28" style="text-align: right">368</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98D_eus-gaap--UndistributedEarnings_pn3n3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zAwOuO1pUPOf" style="text-align: right">666</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Basic and diluted shares outstanding:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_982_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zfDIPPPnrZa5" style="font-weight: bold; text-align: right">488,365</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zfdZN49VKWCd" style="text-align: right">487,569</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zXazR7d7cAUh" style="text-align: right">486,794</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98F_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zlHtfC3CJnck" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">3,240</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98C_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_ztOrodz6AZ5" style="border-bottom: Black 1pt solid; text-align: right">3,647</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98D_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zuV5T18eNbwe" style="border-bottom: Black 1pt solid; text-align: right">4,143</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_zGmvnmHwAeAd" style="vertical-align: bottom; background-color: White"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">491,605</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">491,216</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">490,937</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Basic and diluted earnings per share:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Common stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Distributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zjD5dZlJLq22">0.33</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_ziXnEmGhDhyk">0.31</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zBSuEAad3T0a">0.31</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span id="xdx_90C_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zGPCm47EdYw1">0.20</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_908_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zpdLIXhEQh85">0.10</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_900_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zRFAkKMdpA0e">0.16</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDiluted_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zdbN7GRhoIg1">0.53</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDiluted_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zJ0SRbz1DCuf">0.41</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90B_eus-gaap--EarningsPerShareDiluted_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zJYrWcuJZLR1">0.47</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Restricted shares of common stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Distributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zA30b46e5hMb">0.30</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_906_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zuP4rztqzM0i">0.29</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90E_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zce8xBYh0Uve">0.31</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zCfFVnUiyIg1">0.20</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zNPp1eJ6klja">0.10</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zzF1sb6MlqQ3">0.16</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_908_eus-gaap--EarningsPerShareDiluted_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zoEejleA1m92">0.50</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_906_eus-gaap--EarningsPerShareDiluted_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zj3ok8CMvcbb">0.39</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_901_eus-gaap--EarningsPerShareDiluted_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zncA7EWLz9Rb">0.47</span></td><td style="text-align: left"> </td></tr> </table> <p id="xdx_8AB_zsxZmsSNZ1Ig" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p id="xdx_89B_eus-gaap--ScheduleOfEarningsPerShareBasicAndDilutedTableTextBlock_zQh7E2gNkXa9" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesDetails4Abstract_pn3n3_zbRTYpSf6vg5" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">Years Ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20200101__20201231_zzkHDg41Sie7" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20190101__20191231_zcas1h3XkXTc" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20180101__20181231_zJfXIqh2O9b" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_405_eus-gaap--NetIncomeLossAvailableToCommonStockholdersBasic_pn3n3_z3cSAwdKAXil" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left">Net income available to stockholders</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">260,824</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">203,347</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">231,663</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Less dividends paid:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_980_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zxz6EIOeafw6" style="font-weight: bold; text-align: right">(159,524</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zhGelQLhK7Z9" style="text-align: right">(152,793</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zQ48US9VHJA1" style="text-align: right">(151,458</td><td style="text-align: left">)</td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z2eTvgFx1wNf" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(963</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98E_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zCENxE9bpgt9" style="border-bottom: Black 1pt solid; text-align: right">(1,042</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_983_eus-gaap--PaymentsOfDividendsCommonStock_iN_pn3n3_di_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zx6CNgAMFg9f" style="border-bottom: Black 1pt solid; text-align: right">(1,284</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_407_eus-gaap--UndistributedEarnings_pn3n3_zHFrpU0rteL9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings for the period</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">100,337</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">49,512</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">78,921</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Allocation of undistributed earnings:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_987_eus-gaap--UndistributedEarnings_pn3n3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zYd72lm00nRh" style="font-weight: bold; text-align: right">99,676</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--UndistributedEarnings_pn3n3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_z5pOhiOkO3hl" style="text-align: right">49,144</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98A_eus-gaap--UndistributedEarnings_pn3n3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zLOIFF8Uu60l" style="text-align: right">78,255</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_980_eus-gaap--UndistributedEarnings_pn3n3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z4ID2wQ6Xvoj" style="font-weight: bold; text-align: right">661</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--UndistributedEarnings_pn3n3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_z1JmBSWFCZ28" style="text-align: right">368</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98D_eus-gaap--UndistributedEarnings_pn3n3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zAwOuO1pUPOf" style="text-align: right">666</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Basic and diluted shares outstanding:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Common stock</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_982_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zfDIPPPnrZa5" style="font-weight: bold; text-align: right">488,365</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zfdZN49VKWCd" style="text-align: right">487,569</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zXazR7d7cAUh" style="text-align: right">486,794</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Restricted shares of common stock</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98F_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zlHtfC3CJnck" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">3,240</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98C_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_ztOrodz6AZ5" style="border-bottom: Black 1pt solid; text-align: right">3,647</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98D_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zuV5T18eNbwe" style="border-bottom: Black 1pt solid; text-align: right">4,143</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--WeightedAverageNumberOfShareOutstandingBasicAndDiluted_pin3_zGmvnmHwAeAd" style="vertical-align: bottom; background-color: White"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">491,605</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">491,216</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">490,937</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Basic and diluted earnings per share:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Common stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Distributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zjD5dZlJLq22">0.33</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_ziXnEmGhDhyk">0.31</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zBSuEAad3T0a">0.31</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span id="xdx_90C_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zGPCm47EdYw1">0.20</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_908_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zpdLIXhEQh85">0.10</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_900_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zRFAkKMdpA0e">0.16</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDiluted_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zdbN7GRhoIg1">0.53</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDiluted_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zJ0SRbz1DCuf">0.41</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90B_eus-gaap--EarningsPerShareDiluted_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--CommonStockMember_zJYrWcuJZLR1">0.47</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Restricted shares of common stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Distributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_902_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zA30b46e5hMb">0.30</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_906_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zuP4rztqzM0i">0.29</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_90E_eus-gaap--EarningsPerShareDilutedDistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zce8xBYh0Uve">0.31</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Undistributed earnings</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zCfFVnUiyIg1">0.20</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_909_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zNPp1eJ6klja">0.10</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span id="xdx_90D_eus-gaap--EarningsPerShareDilutedUndistributed_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zzF1sb6MlqQ3">0.16</span></td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right"><span id="xdx_908_eus-gaap--EarningsPerShareDiluted_pip0_c20200101__20201231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zoEejleA1m92">0.50</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_906_eus-gaap--EarningsPerShareDiluted_pip0_c20190101__20191231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zj3ok8CMvcbb">0.39</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span id="xdx_901_eus-gaap--EarningsPerShareDiluted_pip0_c20180101__20181231__custom--EarningsPerShareBySecurityAxis__us-gaap--RestrictedStockMember_zncA7EWLz9Rb">0.47</span></td><td style="text-align: left"> </td></tr> </table> 260824000 203347000 231663000 159524000 152793000 151458000 963000 1042000 1284000 100337000 49512000 78921000 99676000 49144000 78255000 661000 368000 666000 488365000 487569000 486794000 3240000 3647000 4143000 491605000 491216000 490937000 0.33 0.31 0.31 0.20 0.10 0.16 0.53 0.41 0.47 0.30 0.29 0.31 0.20 0.10 0.16 0.50 0.39 0.47 <p id="xdx_845_eus-gaap--ForeignCurrencyTransactionsAndTranslationsPolicyTextBlock_zpziMqWxRhOa" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_867_zFEHYGApFtrk">Translation of Foreign Currencies</span></i></b>—Assets and liabilities reported in functional currencies other than U.S. dollars are translated into U.S. dollars at the year-end rate of exchange. Revenues and expenses are translated at the weighted average exchange rates for the year. The resulting translation adjustments are charged or credited to other comprehensive income. Gains or losses from foreign currency transactions, such as those resulting from the settlement of receivables or payables, denominated in foreign currency are included in the earnings of the current period.</span></p> <p id="xdx_840_eus-gaap--ShareBasedCompensationOptionAndIncentivePlansPolicy_zyYqFRvAswOe" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86D_zxiXuito0jS4">Stock-Based Compensation</span></i></b>— The Company accounts for its stock-based compensation in accordance with the FASB ASC Topic 718 “<i>Compensation – Stock Compensation</i>.” Time lapse restricted shares (TLRSs) have been issued to officers and other management employees under the Company’s Employee Stock Incentive Plan.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. Outstanding TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over six years from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed. The fair value of these awards is recognized as compensation expense, net of estimated forfeitures, on a straight-line basis over six years.</span></p> <p id="xdx_841_ecustom--ComprehensiveIncomeLossPolicyTextBlock_zAXZkCbtRsId" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_866_zarTZxngjz68">Comprehensive Income (Loss)</span></i></b>—Other Comprehensive Income (Loss) results from foreign currency translations, minimum pension liability adjustments and cash flow hedge of interest rate risks.</span></p> <p id="xdx_84F_ecustom--FranchisingProgramPolicyTextBlock_zLG2DCXFyZQ" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_86F_zDX5hk2hSOx8">Franchising Program</span></i></b> – Rollins’ wholly-owned subsidiary, Orkin Systems, LLC, had <span id="xdx_90A_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20201231__srt--StatementGeographicalAxis__country--US_zwvmVYHXLBA2">49</span>, <span id="xdx_90F_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20191231__srt--StatementGeographicalAxis__country--US_zg2O0TRx1zg7">50</span> and <span id="xdx_90B_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20181231__srt--StatementGeographicalAxis__country--US_zxOfTUlREbXe">47</span> domestic franchises as of December 31, 2020, 2019 and 2018, respectively. Transactions with Orkin’s domestic franchises involve sales of territories and customer contracts to establish new Orkin franchises, initial franchise fees and royalties. The territories, customer contracts and initial Orkin franchise fees are typically sold for a combination of cash and notes due over periods ranging up to five years. Notes receivable from Orkin domestic franchises were $<span id="xdx_90D_ecustom--NotesReceivableFromFranchisesNet_iI_pn3n3_dm_c20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zxNbwZSK9uqg">5.8</span> million at December 31, 2020 and $<span id="xdx_902_ecustom--NotesReceivableFromFranchisesNet_iI_pn3n3_dm_c20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zORQ3Hp4lELg">6.7</span> million at December 31, 2019. The Company amortizes the Orkin domestic initial domestic franchise fees over the initial franchise term. Deferred Orkin domestic franchise fees were $<span id="xdx_90D_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zihMlFI26Ati">1.6</span> million at December 31, 2020 and $<span id="xdx_903_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_z6wkPcdxBDMc">1.7</span> million December 31, 2019. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Orkin’s domestic franchises was $<span id="xdx_90D_ecustom--MaximumLossExposureAmountRelatingToFranchises_iI_pn3n3_dm_c20201231_ziCSWrwUy5a8">4.2</span> million, $<span id="xdx_903_ecustom--MaximumLossExposureAmountRelatingToFranchises_iI_pn3n3_dm_c20191231_zw6MA7SCUl27">5.0</span> million, and $<span id="xdx_90C_ecustom--MaximumLossExposureAmountRelatingToFranchises_iI_pn3n3_dm_c20181231_z24VuSUmm3i5">4.9</span> million for the years ended December 31, 2020, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">As of December 31, 2020, 2019 and 2018, Orkin had <span id="xdx_902_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20201231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zwy1KZP8XPpd">94</span>, <span id="xdx_909_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20191231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zOsKlELBrku6">97</span>, and <span id="xdx_90D_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20181231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zaJVKvjQnlFc">86</span> international franchises, respectively. Orkin’s  international franchise program began with its first international franchise in 2000 and since has expanded to Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Royalties from Orkin franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Orkin franchises (domestic and international) was $<span id="xdx_90B_eus-gaap--Revenues_pn3n3_dm_c20200101__20201231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zj03kwBArpDh">9.4</span> million for the year ended December 31, 2020 and $<span id="xdx_90C_eus-gaap--Revenues_pn3n3_dm_c20190101__20191231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zfdhExY7FJs">8.7</span> million and $<span id="xdx_909_eus-gaap--Revenues_pn3n3_dm_c20180101__20181231__srt--CounterpartyNameAxis__custom--OrkinFranchisesMember_zV9p7pGbUIkk">8.8</span> million for the years ended December 31, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Rollins’ wholly-owned subsidiary, Critter Control, Inc., had <span id="xdx_90F_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20201231__srt--StatementGeographicalAxis__custom--CritterControlMember_zgWD5u9BBLD9">79</span>, <span id="xdx_90A_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20191231__srt--StatementGeographicalAxis__custom--CritterControlMember_z9OSK2TUjL6f">85</span> and <span id="xdx_90D_eus-gaap--SignificantChangesFrachisedOutletsInOperation_iI_pip0_c20181231__srt--StatementGeographicalAxis__custom--CritterControlMember_zcOTv2RWA85l">81</span> franchises in the United States and Canada as of December 31, 2020, 2019 and 2018, respectively. Transactions with Critter Control franchises involve sales of territories and customer contracts to establish new franchises, initial franchise fees and royalties. The territories, customer contracts and initial franchise fees are typically sold for a combination of cash and notes. Notes receivable from Critter Control franchises were $1.7 million and $0.9 million at December 31, 2020 and 2019, respectively.  These notes are not guaranteed. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company amortizes the Critter Control domestic initial franchise fees over the initial franchise term. Deferred Critter Control domestic franchise fees were $69 thousand at December 31, 2020 and $19 thousand December 31, 2019. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Critter Control’s domestic franchises was $1.6 million and $0.9 million for the years ended December 31, 2020 and 2019, respectively.  </span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Royalties from Critter Control franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Critter Control franchises was $<span id="xdx_907_eus-gaap--Revenues_pn3n3_dm_c20200101__20201231__srt--StatementGeographicalAxis__custom--CritterControlMember_zYDtsWcPHJdf">4.8</span> million for the year ended December 31, 2020 and $<span id="xdx_902_eus-gaap--Revenues_pn3n3_dm_c20190101__20191231__srt--StatementGeographicalAxis__custom--CritterControlMember_ztDbyimr4Kj9">4.8</span> million and $<span id="xdx_90E_eus-gaap--Revenues_pn3n3_dm_c20180101__20181231__srt--StatementGeographicalAxis__custom--CritterControlMember_zcQamSIe1tHd">4.1</span> million for the years ended December 31, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Combined domestic and international revenues from Orkin, Critter Control and Australia franchises were $15.2 million for the year ended December 31, 2020 and $17.1 million and $14.7 million for the years ended December 31, 2019 and 2018, respectively. Total franchising revenues were less than 1.0% of the Company’s annual revenues.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><i>Right to access intellectual property (Franchise)</i> - The right to access Orkin’s, Critter Control’s and our Australia franchisors’ intellectual property is an essential part of our franchise agreements. These agreements provide the franchisee a license to use the brand name and trademark when advertising and selling services to end customers in their normal course of business. Orkin and Critter Control franchise agreements contain a clause allowing the respective franchisor to purchase certain assets of the franchisee at the conclusion of their franchise agreement or upon termination. This is only an option for the franchisor to re-purchase the assets selected by the franchisor and is not a performance obligation or a form of consideration.</span></p> 49 50 47 5800000 6700000 1600000 1700000 4200000 5000000.0 4900000 94 97 86 9400000 8700000 8800000 79 85 81 4800000 4800000 4100000 <p id="xdx_84C_eus-gaap--NewAccountingPronouncementsPolicyPolicyTextBlock_zgTaPWLpKZT5" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i><span id="xdx_868_zVcgSU69lUz4">Recent Accounting Guidance</span></i></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i>Recently adopted accounting standards</i></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In June of 2016, the FASB issued ASU 2016-13, “Financial Instruments - Credit Losses (ASC 326): Measurement of Credit Losses on Financial Instruments.” The updated accounting guidance requires changes to the recognition of credit losses on financial instruments not accounted for at fair value through net income. The Company adopted ASU 2016-13 effective January 1, 2020 and recognized the decrease in the allowance for expected credit losses, net of tax, as a $2.5 million increase to beginning retained earnings.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company is exposed to credit losses primarily related to accounts receivable and financed receivables derived from customer services revenue. To reduce credit risk for residential pest control accounts receivable, we promote enrollment in our auto-pay programs. In general, we may suspend future services for customers with past due balances. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s established credit evaluation and monitoring procedures seek to minimize the amount of business we conduct with higher risk customers. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turn down the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company’s allowances for credit losses for trade accounts receivable and financed receivables are developed using historical collection experience, the current aging of receivables, and consideration of current economic and market conditions and reasonable and supportable forecasts relevant to the collection of receivables. Below is a roll-forward of the Company’s allowance for credit losses for the year ended December 31, 2020.</span></p> <p id="xdx_895_eus-gaap--ScheduleOfCreditLossesForFinancingReceivablesCurrentTableTextBlock_zwGnlmStKYQi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesAbstract_pn3n3_z762VUKQV1xj" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 5)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_496_20200101__20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--TradeAccountsReceivableMember_zfeI1d4vxFui" style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_490_20200101__20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--FinanceReceivablesMember_z3ueVO4EhRe5" style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_497_20200101__20201231_zuhr9c5Jno5c" style="white-space: nowrap; text-align: center"/><td style="padding-bottom: 1pt"/></tr> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="10" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Allowance for Expected Credit Losses</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: center"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Trade<br/> Receivables</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Financed<br/> Receivables</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Total <br/> Receivables</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_409_eus-gaap--AccountsNotesAndLoansReceivableNetCurrent_iS_pn3n3_zIOsB6DbzMe2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Balance at January 1, 2020</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">16,699</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">2,959</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">19,658</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Adoption of ASC 326</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_982_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--TradeAccountsReceivableMember_zbyp7YGxXWo7" style="border-bottom: Black 1pt solid; text-align: right" title="Adoption of ASC 326">(3,330</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98F_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--FinanceReceivablesMember_zjel1vaD9Lb9" style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl0888">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_986_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231_zIHsGtzI28zb" style="border-bottom: Black 1pt solid; text-align: right">(3,330</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_400_ecustom--AdjustedBalance_iS_pn3n3_zzSJkuJeHty9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 0.75pt">Adjusted balance at January 1, 2020</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">13,369</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,959</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">16,328</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--ProvisionForOtherCreditLosses_pn3n3_zuJfUXdQ99Ac" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Provision for expected credit losses</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">14,699</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,837</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">17,536</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--AllowanceForLoanAndLeaseLossesWriteOffs_pn3n3_z1RdHiQe0hwd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Write-offs charged against the allowance</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(18,228</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,565</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(20,793</td><td style="text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--AllowanceForLoanAndLeaseLossRecoveryOfBadDebts_pn3n3_zmV5O5TAxpJ7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Recoveries collected</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,014</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl0904">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,014</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--AccountsNotesAndLoansReceivableNetCurrent_iE_pn3n3_zpzquQyi7xa3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Balance at December 31, 2020</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">16,854</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">3,231</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">20,085</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A9_zieMMpVQzzp1" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (ASC 350): Simplifying the Test for Goodwill Impairment, which eliminated the requirement to calculate the implied fair value of goodwill (i.e., Step 2 of the current goodwill impairment test) to measure a goodwill impairment charge. Instead, entities would record an impairment charge based on the excess of a reporting unit’s carrying amount over its fair value (i.e., measure the charge based on the previous Step 1). The Company adopted ASU 2017-04 effective January 1, 2020. The adoption of this standard had no material impact on its consolidated financial statements.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (ASC 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement. The updated accounting guidance modified the disclosure requirements on fair value measurements by removing certain disclosure requirements related to the fair value hierarchy, modifying existing disclosure requirements related to measurement uncertainty and adding new disclosure requirements. The Company adopted ASU 2018-13 effective January 1, 2020 and the adoption did not materially impact its financial statement disclosures.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><b><i>Recently issued accounting standards to be adopted in 2021 or later</i></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In December 2019, the FASB issued ASU No. 2019-12 Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes. The standard eliminates the need for an organization to analyze whether the following apply in a given period (1) exception to the incremental approach for intraperiod tax allocation (2) exceptions to accounting for basis differences when there are ownership changes in foreign investments and (3) exceptions in interim period income tax accounting for year-to-date losses that exceed anticipated losses. The ASU also is designed to improve financial statement preparers’ application of income tax-related guidance and simplify GAAP for (1) franchise taxes that are partially based on income, (2) transactions with a government that result in a step-up in the tax basis of goodwill, (3) separate financial statements of legal entities that are not subject to tax, and (4) enacted changes in tax laws in interim periods. The standard in this update is effective for the Company’s financial statements issued for fiscal years beginning in 2021. The adoption of this ASU is not expected to have a material impact on the Company’s consolidated financial statements.</span></p> <p id="xdx_895_eus-gaap--ScheduleOfCreditLossesForFinancingReceivablesCurrentTableTextBlock_zwGnlmStKYQi" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureSummaryOfSignificantAccountingPoliciesAbstract_pn3n3_z762VUKQV1xj" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 5)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_496_20200101__20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--TradeAccountsReceivableMember_zfeI1d4vxFui" style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_490_20200101__20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--FinanceReceivablesMember_z3ueVO4EhRe5" style="white-space: nowrap; text-align: center"/><td style="white-space: nowrap; padding-bottom: 1pt"/><td style="white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" id="xdx_497_20200101__20201231_zuhr9c5Jno5c" style="white-space: nowrap; text-align: center"/><td style="padding-bottom: 1pt"/></tr> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="10" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Allowance for Expected Credit Losses</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: center"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Trade<br/> Receivables</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Financed<br/> Receivables</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Total <br/> Receivables</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_409_eus-gaap--AccountsNotesAndLoansReceivableNetCurrent_iS_pn3n3_zIOsB6DbzMe2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; padding-left: 0.75pt">Balance at January 1, 2020</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">16,699</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">2,959</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">19,658</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Adoption of ASC 326</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_982_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--TradeAccountsReceivableMember_zbyp7YGxXWo7" style="border-bottom: Black 1pt solid; text-align: right" title="Adoption of ASC 326">(3,330</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98F_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231__us-gaap--AccountsNotesLoansAndFinancingReceivableByReceivableTypeAxis__us-gaap--FinanceReceivablesMember_zjel1vaD9Lb9" style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl0888">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_986_ecustom--AdoptionOfAsc326_iI_pn3n3_c20201231_zIHsGtzI28zb" style="border-bottom: Black 1pt solid; text-align: right">(3,330</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_400_ecustom--AdjustedBalance_iS_pn3n3_zzSJkuJeHty9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 0.75pt">Adjusted balance at January 1, 2020</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">13,369</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,959</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">16,328</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--ProvisionForOtherCreditLosses_pn3n3_zuJfUXdQ99Ac" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Provision for expected credit losses</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">14,699</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,837</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">17,536</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--AllowanceForLoanAndLeaseLossesWriteOffs_pn3n3_z1RdHiQe0hwd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Write-offs charged against the allowance</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(18,228</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,565</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(20,793</td><td style="text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--AllowanceForLoanAndLeaseLossRecoveryOfBadDebts_pn3n3_zmV5O5TAxpJ7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Recoveries collected</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,014</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl0904">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,014</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--AccountsNotesAndLoansReceivableNetCurrent_iE_pn3n3_zpzquQyi7xa3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Balance at December 31, 2020</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">16,854</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">3,231</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">20,085</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 16699000 2959000 19658000 -3330000 -3330000 13369000 2959000 16328000 14699000 2837000 17536000 -18228000 -2565000 -20793000 7014000 7014000 16854000 3231000 20085000 <p id="xdx_80E_eus-gaap--BusinessCombinationDisclosureTextBlock_zbrkuEGAAwJ6" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt"><b>2.            <span id="xdx_82C_zaxya6sEB9b7">ACQUISITIONS</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company made 31 and 30 acquisitions during the years ended December 31, 2020, and 2019, respectively, and a material one is described below. </span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Acquisition of Clark Pest Control:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company completed the acquisition of Clark Pest Control on April 30, 2019. Clark Pest Control is a leading pest management company in California and was the nation’s 8th largest pest management company according to PCT 100 rankings at the time of the acquisition, making it the largest Rollins acquisition since the Company acquired HomeTeam Pest Defense in 2008. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control beginning April 30, 2019.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company engaged an independent valuation firm to determine the allocation of the purchase price to goodwill and identifiable intangible assets. The valuation resulted in the allocation of $191.9 million to goodwill, $112.7 million to customer contracts, and $49.8 million to other intangible assets, principally tradenames. The finite-lived intangible assets, principally customer contracts, are being amortized over periods principally ranging from 5 to 10 years on a straight-lined basis.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0"> </p> <p id="xdx_896_eus-gaap--ScheduleOfBusinessAcquisitionsByAcquisitionTextBlock_zLERrzCXkrr9" style="font: 10pt Times New Roman, Times, Serif; margin: 0"><span style="font-size: 10pt">The <span id="xdx_8B1_zQWYCqTCmqz8">fair values of Clark Pest Control's assets and liabilities, at the date of acquisition</span>, were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0"> </p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureAcquisitionsDetailsAbstract_pn3n3_zfJgbGMhornf" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 100%" summary="xdx: Disclosure - ACQUISITIONS (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0; text-indent: 0">(in thousands)</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20200430__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zp1mnrnJTRKc" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">at April 30, <br/> 2019</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr id="xdx_409_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedNetAbstract_iB_zapy3D6RsSfl" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Assets and liabilities:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentAssetsReceivables_iI_pn3n3_z0nweiBTQT16" style="vertical-align: bottom; background-color: White"> <td style="width: 87%; text-align: left; padding-left: 0; text-indent: 0">Trade accounts receivables</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">6,974</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedInventory_iI_pn3n3_zhSyT805rtl7" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Materials and supplies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">900</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentAssetsOther_iI_pn3n3_zkgRYrDpfEo2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Other current assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">5,367</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedPropertyPlantAndEquipment_iI_pn3n3_zkJGXEHXHAo" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Equipment and property, net</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">65,535</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--Goodwill_iI_pn3n3_z2tSuJsF0jMg" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0; text-indent: 0">Goodwill</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">191,853</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCustomerContracts_iI_pn3n3_zcGj7A7faDz6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Customer contracts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">112,700</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedIntangibleAssetsOtherThanGoodwill_iI_pn3n3_zU0VG21rb1F7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Trademarks &amp; tradenames</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">49,300</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--FiniteLivedNoncompeteAgreementsGross_iI_pn3n3_zdFxiopaJidc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 0; text-indent: 0">Non-compete agreements</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">500</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilitiesAccountsPayable_iNI_pn3n3_di_zIdzjFuOhnli" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Accounts payable</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,929</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedAccruedCompensationAndRelatedLiabilities_iI_pn3n3_zx5uFoGl3DM6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Accrued compensation and related liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(5,678</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilitiesDeferredRevenue_iNI_pn3n3_di_zKlycedb5f07" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Unearned revenues</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(879</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_406_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilitiesOther_iNI_pn3n3_di_zf6wq0UfHTVc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Other current liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(877</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_402_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedAccruedInsuranceLessCurrentPortion_iI_pn3n3_zwDI8EjJBCs2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0; padding-bottom: 1pt">Accrued insurance, less current portion</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,870</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedNet_iI_pn3n3_zJyE3DiBJurb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Total consideration</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">421,896</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedContingentLiability_iI_zGeNvUbs3Pkj" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0; padding-bottom: 1pt">Less: contingent consideration</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(26,627</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_400_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredGoodwillAndLiabilitiesAssumedNet_iI_z0RU3yDsezX3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0; padding-bottom: 2.5pt">Total cash paid at acquisition </td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">395,269</td><td style="font-weight: bold; text-align: left; padding-bottom: 2.5pt"/></tr> </table> <p id="xdx_8A7_zATZLCKOiPBh" style="margin-top: 0; margin-bottom: 0"/> <p id="xdx_893_eus-gaap--BusinessAcquisitionProFormaInformationTextBlock_zywkZhldGAMa" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B7_zhEbRCqHPHB4">unaudited pro forma financial information presented below gives effect to the Clark Pest Control acquisition as if it had occurred as of the beginning of our fiscal year 2018</span>. The information presented below is for illustrative purposes only and is not necessarily indicative of results that would have been achieved if the acquisition had actually occurred as of the beginning of such years or results which may be achieved in the future.</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureAcquisitionsDetails2Abstract_pn3n3_zXemCWgtus6d" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - ACQUISITIONS (Details 2)"> <tr style="vertical-align: bottom"> <td style="text-align: center; padding-left: 0; text-indent: 0"> </td><td> </td> <td colspan="6" style="white-space: nowrap; text-align: center">12 Months Ended</td><td> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: center; padding-left: 0; text-indent: 0"> </td><td> </td> <td colspan="6" style="white-space: nowrap; text-align: center">December 31,</td><td> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0; text-indent: 0">(in thousands, except per share amounts)</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20190101__20191231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zVES8xA1oq3c" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2019</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20180101__20181231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zmN4IfVG9Lk3" style="border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_409_eus-gaap--BusinessAcquisitionProFormaInformationAbstract_iB_zlSBje248447" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 0; text-indent: 0">Revenues:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--BusinessAcquisitionsProFormaRevenue_pn3n3_zz7jRa4PtOxg" style="vertical-align: bottom; background-color: White"> <td style="width: 74%; text-align: left; padding-left: 0; text-indent: 0">Customer Services</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">2,060,280</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">1,960,741</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_405_ecustom--BusinessAcquisitionsProFormaCostAndExpenses_pn3n3_z7N3cRCsCn0i" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0; text-indent: 0">Costs And Expenses</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">1,798,984</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">1,640,120</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40C_ecustom--BusinessAcquisitionsProFormaIncomeBeforeTax_pn3n3_zMpGDJLKYBXb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Income Before Income Taxes</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">261,296</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">320,621</td><td style="text-align: left"> </td></tr> <tr id="xdx_40C_ecustom--BusinessAcquisitionsProFormaProvisionForIncomeTaxes_pn3n3_zuk75oqmWfT2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0; text-indent: 0">Provision For Income Taxes</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">57,813</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">79,070</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--BusinessAcquisitionsProFormaNetIncomeLoss_pn3n3_zTLkC4vR7gG7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0; text-indent: 0">Net Income</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">203,483</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">241,551</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> <tr id="xdx_403_ecustom--BusinessAcquisitionsProFormaNetIncomePerShareBasicAndDiluted_pip0_z25hCVUuC4ui" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Net Income Per Share - Basic And Diluted</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">0.41</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">0.49</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_ecustom--BusinessAcquisitionsProFormaDividendPerShare_pip0_zxFLRvasEnua" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0; text-indent: 0">Dividends Paid Per Share</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">0.31</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">0.31</td><td style="text-align: left"> </td></tr> <tr id="xdx_405_ecustom--BusinessAcquisitionsProFormaWeightedAverageParticipatingSharesOutstandingBasicAndDiluted_pin3_zLy0MfrRQhN4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Weighted average participating shares outstanding - basic and diluted</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">491,604</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">491,216</td><td style="text-align: left"> </td></tr> </table> <p id="xdx_8A9_z9qPa1g2vMYh" style="font: 10pt Times New Roman, Times, Serif; margin: 0"/> <p id="xdx_892_eus-gaap--ScheduleOfRecognizedIdentifiedAssetsAcquiredAndLiabilitiesAssumedTableTextBlock_zAgLgjhw88rf" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Total cash purchase price for the Company’s acquisitions in 2020 and 2019 were $147.6 million and $430.6 million, respectively. Excluding the values of the Clark Pest Control discussed above, the fair values of major classes of assets acquired and liabilities assumed along with the contingent consideration liability recorded during the valuation period of acquisition is included in the reconciliation of the total consideration as follows (in thousands):</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_887_ecustom--DisclosureAcquisitionsDetails3Abstract_pn3n3_zCtXizoXxSS2" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - Acquisitions (Details 3)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20201231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zyiIoOzQpiUb" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20191231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_z78rHIvxi7f2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_40D_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentAssetsReceivables_iI_pn3n3_zcnd8yEa6rY9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Accounts receivable</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">3,547</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">754</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedInventory_iI_pn3n3_zhud8VtEDNvc" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Materials and supplies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">582</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">478</td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedPropertyPlantAndEquipment_iI_pn3n3_zIfqTKMACYCh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Equipment and property</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">7,269</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,169</td><td style="text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--Goodwill_iI_pn3n3_zTIUvStmoMz2" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0.75pt">Goodwill</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">73,430</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">12,309</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCustomerContracts_iI_pn3n3_zmfSgbgDckMg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Customer contracts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">72,608</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">23,644</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedIntangibles_iI_pn3n3_zmeeLitIzae4" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Trademarks &amp; tradenames</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">7,317</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> <span style="-sec-ix-hidden: xdx2ixbrl1002">—</span></td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedIntangibleAssetsOtherThanGoodwill_iI_pn3n3_zZgC8n8Je6F8" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Other intangible assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1,333</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">850</td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilities_iNI_pn3n3_di_z76SSOjInkph" style="vertical-align: bottom; background-color: white"> <td style="text-align: left; padding-left: 0.75pt">Current liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(15,518</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(8,832</td><td style="text-align: left">)</td></tr> <tr id="xdx_40C_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedNet_iI_pn3n3_zKrs8rdkRzzk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Other assets and liabilities, net</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">9,639</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">11,994</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40B_ecustom--BusinessCombinationConsiderationTransferred_iI_pn3n3_zpYNIEQR3aYc" style="vertical-align: bottom; background-color: white"> <td style="text-align: left; padding-left: 0.75pt">Total consideration paid</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">160,207</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">44,366</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedContingentLiability_iI_pn3n3_z6Q4sWbGsbv2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: Contingent consideration liability</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(12,594</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(9,077</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_404_ecustom--BusinessCombinationTotalCashPurchasePrice_iI_pn3n3_zmpFjbs2KSQ1" style="vertical-align: bottom; background-color: white"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Total cash purchase price</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">147,613</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">35,289</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8AC_z3XNE7dbXkN5" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"> </span></p> <p id="xdx_896_eus-gaap--ScheduleOfBusinessAcquisitionsByAcquisitionTextBlock_zLERrzCXkrr9" style="font: 10pt Times New Roman, Times, Serif; margin: 0"><span style="font-size: 10pt">The <span id="xdx_8B1_zQWYCqTCmqz8">fair values of Clark Pest Control's assets and liabilities, at the date of acquisition</span>, were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0"> </p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureAcquisitionsDetailsAbstract_pn3n3_zfJgbGMhornf" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 100%" summary="xdx: Disclosure - ACQUISITIONS (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0; text-indent: 0">(in thousands)</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20200430__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zp1mnrnJTRKc" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">at April 30, <br/> 2019</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr id="xdx_409_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedNetAbstract_iB_zapy3D6RsSfl" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Assets and liabilities:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentAssetsReceivables_iI_pn3n3_z0nweiBTQT16" style="vertical-align: bottom; background-color: White"> <td style="width: 87%; text-align: left; padding-left: 0; text-indent: 0">Trade accounts receivables</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">6,974</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedInventory_iI_pn3n3_zhSyT805rtl7" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Materials and supplies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">900</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentAssetsOther_iI_pn3n3_zkgRYrDpfEo2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Other current assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">5,367</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedPropertyPlantAndEquipment_iI_pn3n3_zkJGXEHXHAo" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Equipment and property, net</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">65,535</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--Goodwill_iI_pn3n3_z2tSuJsF0jMg" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0; text-indent: 0">Goodwill</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">191,853</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCustomerContracts_iI_pn3n3_zcGj7A7faDz6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Customer contracts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">112,700</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedIntangibleAssetsOtherThanGoodwill_iI_pn3n3_zU0VG21rb1F7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Trademarks &amp; tradenames</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">49,300</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--FiniteLivedNoncompeteAgreementsGross_iI_pn3n3_zdFxiopaJidc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 0; text-indent: 0">Non-compete agreements</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">500</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilitiesAccountsPayable_iNI_pn3n3_di_zIdzjFuOhnli" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Accounts payable</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,929</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedAccruedCompensationAndRelatedLiabilities_iI_pn3n3_zx5uFoGl3DM6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Accrued compensation and related liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(5,678</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilitiesDeferredRevenue_iNI_pn3n3_di_zKlycedb5f07" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Unearned revenues</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(879</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_406_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilitiesOther_iNI_pn3n3_di_zf6wq0UfHTVc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Other current liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(877</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_402_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedAccruedInsuranceLessCurrentPortion_iI_pn3n3_zwDI8EjJBCs2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0; padding-bottom: 1pt">Accrued insurance, less current portion</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,870</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedNet_iI_pn3n3_zJyE3DiBJurb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Total consideration</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">421,896</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedContingentLiability_iI_zGeNvUbs3Pkj" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0; padding-bottom: 1pt">Less: contingent consideration</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(26,627</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_400_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredGoodwillAndLiabilitiesAssumedNet_iI_z0RU3yDsezX3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0; padding-bottom: 2.5pt">Total cash paid at acquisition </td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">395,269</td><td style="font-weight: bold; text-align: left; padding-bottom: 2.5pt"/></tr> </table> 6974000 900000 5367000 65535000 191853000 112700000 49300000 500000 1929000 -5678000 879000 877000 -1870000 421896000 -26627000 395269000 <p id="xdx_893_eus-gaap--BusinessAcquisitionProFormaInformationTextBlock_zywkZhldGAMa" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B7_zhEbRCqHPHB4">unaudited pro forma financial information presented below gives effect to the Clark Pest Control acquisition as if it had occurred as of the beginning of our fiscal year 2018</span>. The information presented below is for illustrative purposes only and is not necessarily indicative of results that would have been achieved if the acquisition had actually occurred as of the beginning of such years or results which may be achieved in the future.</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureAcquisitionsDetails2Abstract_pn3n3_zXemCWgtus6d" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - ACQUISITIONS (Details 2)"> <tr style="vertical-align: bottom"> <td style="text-align: center; padding-left: 0; text-indent: 0"> </td><td> </td> <td colspan="6" style="white-space: nowrap; text-align: center">12 Months Ended</td><td> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: center; padding-left: 0; text-indent: 0"> </td><td> </td> <td colspan="6" style="white-space: nowrap; text-align: center">December 31,</td><td> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0; text-indent: 0">(in thousands, except per share amounts)</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20190101__20191231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zVES8xA1oq3c" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2019</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20180101__20181231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zmN4IfVG9Lk3" style="border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_409_eus-gaap--BusinessAcquisitionProFormaInformationAbstract_iB_zlSBje248447" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 0; text-indent: 0">Revenues:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--BusinessAcquisitionsProFormaRevenue_pn3n3_zz7jRa4PtOxg" style="vertical-align: bottom; background-color: White"> <td style="width: 74%; text-align: left; padding-left: 0; text-indent: 0">Customer Services</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">2,060,280</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">1,960,741</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_405_ecustom--BusinessAcquisitionsProFormaCostAndExpenses_pn3n3_z7N3cRCsCn0i" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0; text-indent: 0">Costs And Expenses</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">1,798,984</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">1,640,120</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40C_ecustom--BusinessAcquisitionsProFormaIncomeBeforeTax_pn3n3_zMpGDJLKYBXb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0; text-indent: 0">Income Before Income Taxes</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">261,296</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">320,621</td><td style="text-align: left"> </td></tr> <tr id="xdx_40C_ecustom--BusinessAcquisitionsProFormaProvisionForIncomeTaxes_pn3n3_zuk75oqmWfT2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0; text-indent: 0">Provision For Income Taxes</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">57,813</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">79,070</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--BusinessAcquisitionsProFormaNetIncomeLoss_pn3n3_zTLkC4vR7gG7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0; text-indent: 0">Net Income</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">203,483</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">241,551</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> <tr id="xdx_403_ecustom--BusinessAcquisitionsProFormaNetIncomePerShareBasicAndDiluted_pip0_z25hCVUuC4ui" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Net Income Per Share - Basic And Diluted</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">0.41</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">0.49</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_ecustom--BusinessAcquisitionsProFormaDividendPerShare_pip0_zxFLRvasEnua" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0; text-indent: 0">Dividends Paid Per Share</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">0.31</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">0.31</td><td style="text-align: left"> </td></tr> <tr id="xdx_405_ecustom--BusinessAcquisitionsProFormaWeightedAverageParticipatingSharesOutstandingBasicAndDiluted_pin3_zLy0MfrRQhN4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0; text-indent: 0">Weighted average participating shares outstanding - basic and diluted</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">491,604</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">491,216</td><td style="text-align: left"> </td></tr> </table> 2060280000 1960741000 1798984000 1640120000 261296000 320621000 57813000 79070000 203483000 241551000 0.41 0.49 0.31 0.31 491604000 491216000 <p id="xdx_892_eus-gaap--ScheduleOfRecognizedIdentifiedAssetsAcquiredAndLiabilitiesAssumedTableTextBlock_zAgLgjhw88rf" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Total cash purchase price for the Company’s acquisitions in 2020 and 2019 were $147.6 million and $430.6 million, respectively. Excluding the values of the Clark Pest Control discussed above, the fair values of major classes of assets acquired and liabilities assumed along with the contingent consideration liability recorded during the valuation period of acquisition is included in the reconciliation of the total consideration as follows (in thousands):</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"/> <table cellpadding="0" cellspacing="0" id="xdx_887_ecustom--DisclosureAcquisitionsDetails3Abstract_pn3n3_zCtXizoXxSS2" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - Acquisitions (Details 3)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20201231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_zyiIoOzQpiUb" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20191231__us-gaap--BusinessAcquisitionAxis__custom--BusinessAcquisitionMember_z78rHIvxi7f2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_40D_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentAssetsReceivables_iI_pn3n3_zcnd8yEa6rY9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Accounts receivable</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">3,547</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">754</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedInventory_iI_pn3n3_zhud8VtEDNvc" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Materials and supplies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">582</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">478</td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedPropertyPlantAndEquipment_iI_pn3n3_zIfqTKMACYCh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Equipment and property</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">7,269</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,169</td><td style="text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--Goodwill_iI_pn3n3_zTIUvStmoMz2" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0.75pt">Goodwill</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">73,430</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">12,309</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCustomerContracts_iI_pn3n3_zmfSgbgDckMg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Customer contracts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">72,608</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">23,644</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedIntangibles_iI_pn3n3_zmeeLitIzae4" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Trademarks &amp; tradenames</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">7,317</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> <span style="-sec-ix-hidden: xdx2ixbrl1002">—</span></td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedIntangibleAssetsOtherThanGoodwill_iI_pn3n3_zZgC8n8Je6F8" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Other intangible assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1,333</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">850</td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedCurrentLiabilities_iNI_pn3n3_di_z76SSOjInkph" style="vertical-align: bottom; background-color: white"> <td style="text-align: left; padding-left: 0.75pt">Current liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(15,518</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(8,832</td><td style="text-align: left">)</td></tr> <tr id="xdx_40C_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedNet_iI_pn3n3_zKrs8rdkRzzk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Other assets and liabilities, net</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">9,639</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">11,994</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40B_ecustom--BusinessCombinationConsiderationTransferred_iI_pn3n3_zpYNIEQR3aYc" style="vertical-align: bottom; background-color: white"> <td style="text-align: left; padding-left: 0.75pt">Total consideration paid</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">160,207</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">44,366</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedContingentLiability_iI_pn3n3_z6Q4sWbGsbv2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: Contingent consideration liability</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(12,594</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(9,077</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_404_ecustom--BusinessCombinationTotalCashPurchasePrice_iI_pn3n3_zmpFjbs2KSQ1" style="vertical-align: bottom; background-color: white"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Total cash purchase price</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">147,613</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">35,289</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 3547000 754000 582000 478000 7269000 3169000 73430000 12309000 72608000 23644000 7317000 1333000 850000 15518000 8832000 9639000 11994000 160207000 44366000 -12594000 -9077000 147613000 35289000 <p id="xdx_801_eus-gaap--RevenueFromContractWithCustomerTextBlock_ztM5B4Cwp2K6" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt"><b>3.             <span id="xdx_820_zpG8dLr0mSN6">REVENUE</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The following tables present our revenues disaggregated by revenue source (in thousands).</span></p> <p id="xdx_895_eus-gaap--DisaggregationOfRevenueTableTextBlock_zWS6sfWC0Cmk" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88C_ecustom--DisclosureRevenueAbstract_pn3n3_zHsNRu89SOb1" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - REVENUE (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left">United States</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_983_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--StatementGeographicalAxis__country--US_z5Gf8OfdWdwb" style="width: 8%; font-weight: bold; text-align: right">2,006,368</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98C_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--StatementGeographicalAxis__country--US_z3y5p10AQLgk" style="width: 8%; text-align: right">1,862,698</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_982_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--StatementGeographicalAxis__country--US_zS5ndzYo1Uui" style="width: 8%; text-align: right">1,677,116</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Other Countries</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98A_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zqpdGQvYbJwk" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">154,852</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zoEMHCPYuB18" style="border-bottom: Black 1pt solid; text-align: right">152,779</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98C_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zcRsWcCZQld4" style="border-bottom: Black 1pt solid; text-align: right">144,449</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Total Revenues</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td id="xdx_98E_eus-gaap--Revenues_pn3n3_c20200101__20201231_zGrYdc6Q03A3" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">2,161,220</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20190101__20191231_zDiFGCIRDKE5" style="border-bottom: Black 1pt solid; text-align: right">2,015,477</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_986_eus-gaap--Revenues_pn3n3_c20180101__20181231_z81d8VeCBWp4" style="border-bottom: Black 1pt solid; text-align: right">1,821,565</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt">Revenue from external customers, classified by significant product and service offerings, was as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureRevenueDetails2Abstract_pn3n3_zYvr3WjWrepe" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - REVENUE (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 61%; text-align: left; padding-left: 0.75pt">Residential revenue</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_984_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--ResidentialContractRevenueMember_z173vv9S2KP6" style="width: 8%; font-weight: bold; text-align: right">977,470</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--ResidentialContractRevenueMember_zFDsiBGp3XSe" style="width: 8%; text-align: right">861,636</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98D_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--ResidentialContractRevenueMember_zDRNOF8sRzx6" style="width: 8%; text-align: right">773,932</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Commercial revenue</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--CommercialContractRevenueMember_zBJmD9SPyLBe" style="font-weight: bold; text-align: right">766,716</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--CommercialContractRevenueMember_zjo35t6Xcvye" style="text-align: right">770,342</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_989_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--CommercialContractRevenueMember_z5ToxjtwT852" style="text-align: right">707,386</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Termite completions, bait monitoring and renewals</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--TermiteCompletionsBaitMonitoringRenewalsMember_zIzZq48JVUhf" style="font-weight: bold; text-align: right">406,782</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--TermiteCompletionsBaitMonitoringRenewalsMember_zJCIFW5YQql" style="text-align: right">371,258</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_987_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--TermiteCompletionsBaitMonitoringRenewalsMember_z014OU4hkZzk" style="text-align: right">332,573</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Other revenues</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--OtherRevenuesMember_zDlLOxPA96ba" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">10,252</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_981_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--OtherRevenuesMember_z1kDpCs0CWR8" style="border-bottom: Black 1pt solid; text-align: right">12,241</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--OtherRevenuesMember_ziX29bSW1jF5" style="border-bottom: Black 1pt solid; text-align: right">7,674</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Total Revenues</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20200101__20201231_zk2Wj8Q5Bxmk" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">2,161,220</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20190101__20191231_zROj9DMeE3j4" style="border-bottom: Black 1pt solid; text-align: right">2,015,477</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_986_eus-gaap--Revenues_pn3n3_c20180101__20181231_zBi0zqeocEWb" style="border-bottom: Black 1pt solid; text-align: right">1,821,565</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8A4_z8Bt4O1uula6" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <p id="xdx_89B_eus-gaap--DeferredRevenueByArrangementDisclosureTextBlock_z9WC5pU1xxZ8" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $<span id="xdx_909_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20201231_zqKagjQSCL3">173.2</span> million and $<span id="xdx_90F_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20191231_zHF7OsB56C3l">165.0</span> million, respectively. Changes in unearned revenue were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureRevenueDetails3Abstract_pn3n3_z4LXQOns65I4" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - REVENUE (Details 3)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20200101__20201231_zjXfR7TmE3W5" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20190101__20191231_zFqokjPnv8ng" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_402_eus-gaap--ContractWithCustomerLiability_iS_pn3n3_zFvtDGzDx6na" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Balance at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">136,507</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">127,075</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_409_ecustom--ContractwithCustomerLiabilityIncreasefromCashReceipts_pn3n3_zGOJujV2B071" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Deferral of unearned revenue</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">185,943</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">174,404</td><td style="text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--ContractWithCustomerLiabilityRevenueRecognized_pn3n3_zKZuxEizyfa9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt">Recognition of unearned revenue</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(173,226</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(164,972</td><td style="text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_402_eus-gaap--ContractWithCustomerLiability_iE_pn3n3_zPUBAQ2GFCyb" style="vertical-align: bottom; background-color: White"> <td>Balance at December 31,</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">149,224</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">136,507</td><td style="text-align: left"> </td></tr> </table> <p id="xdx_8AA_zOCDmFoqEB5e" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized (“contracted not recognized revenue”), which includes both unearned revenue and revenue that will be billed and recognized in future periods. The Company has no material contracted not recognized revenue as of December 31, 2020 or December 31, 2019.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">At December 31, 2020 and December 31, 2019, the Company had long-term unearned revenue of $18.0 million and $13.7 million, respectively. Unearned short-term revenue is recognized over the next 12-month period. The majority of unearned long-term revenue is recognized over a period of five years or less with immaterial amounts recognized through 2025.</span></p> <p id="xdx_895_eus-gaap--DisaggregationOfRevenueTableTextBlock_zWS6sfWC0Cmk" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88C_ecustom--DisclosureRevenueAbstract_pn3n3_zHsNRu89SOb1" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - REVENUE (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left">United States</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_983_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--StatementGeographicalAxis__country--US_z5Gf8OfdWdwb" style="width: 8%; font-weight: bold; text-align: right">2,006,368</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98C_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--StatementGeographicalAxis__country--US_z3y5p10AQLgk" style="width: 8%; text-align: right">1,862,698</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_982_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--StatementGeographicalAxis__country--US_zS5ndzYo1Uui" style="width: 8%; text-align: right">1,677,116</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Other Countries</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98A_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zqpdGQvYbJwk" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">154,852</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zoEMHCPYuB18" style="border-bottom: Black 1pt solid; text-align: right">152,779</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98C_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zcRsWcCZQld4" style="border-bottom: Black 1pt solid; text-align: right">144,449</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Total Revenues</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td id="xdx_98E_eus-gaap--Revenues_pn3n3_c20200101__20201231_zGrYdc6Q03A3" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">2,161,220</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20190101__20191231_zDiFGCIRDKE5" style="border-bottom: Black 1pt solid; text-align: right">2,015,477</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_986_eus-gaap--Revenues_pn3n3_c20180101__20181231_z81d8VeCBWp4" style="border-bottom: Black 1pt solid; text-align: right">1,821,565</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 2006368000 1862698000 1677116000 154852000 152779000 144449000 2161220000 2015477000 1821565000 <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureRevenueDetails2Abstract_pn3n3_zYvr3WjWrepe" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - REVENUE (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 61%; text-align: left; padding-left: 0.75pt">Residential revenue</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_984_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--ResidentialContractRevenueMember_z173vv9S2KP6" style="width: 8%; font-weight: bold; text-align: right">977,470</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--ResidentialContractRevenueMember_zFDsiBGp3XSe" style="width: 8%; text-align: right">861,636</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98D_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--ResidentialContractRevenueMember_zDRNOF8sRzx6" style="width: 8%; text-align: right">773,932</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Commercial revenue</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--CommercialContractRevenueMember_zBJmD9SPyLBe" style="font-weight: bold; text-align: right">766,716</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--CommercialContractRevenueMember_zjo35t6Xcvye" style="text-align: right">770,342</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_989_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--CommercialContractRevenueMember_z5ToxjtwT852" style="text-align: right">707,386</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Termite completions, bait monitoring and renewals</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--TermiteCompletionsBaitMonitoringRenewalsMember_zIzZq48JVUhf" style="font-weight: bold; text-align: right">406,782</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_986_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--TermiteCompletionsBaitMonitoringRenewalsMember_zJCIFW5YQql" style="text-align: right">371,258</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_987_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--TermiteCompletionsBaitMonitoringRenewalsMember_z014OU4hkZzk" style="text-align: right">332,573</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Other revenues</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20200101__20201231__srt--ProductOrServiceAxis__custom--OtherRevenuesMember_zDlLOxPA96ba" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">10,252</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_981_eus-gaap--Revenues_pn3n3_c20190101__20191231__srt--ProductOrServiceAxis__custom--OtherRevenuesMember_z1kDpCs0CWR8" style="border-bottom: Black 1pt solid; text-align: right">12,241</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98B_eus-gaap--Revenues_pn3n3_c20180101__20181231__srt--ProductOrServiceAxis__custom--OtherRevenuesMember_ziX29bSW1jF5" style="border-bottom: Black 1pt solid; text-align: right">7,674</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Total Revenues</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20200101__20201231_zk2Wj8Q5Bxmk" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">2,161,220</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_98F_eus-gaap--Revenues_pn3n3_c20190101__20191231_zROj9DMeE3j4" style="border-bottom: Black 1pt solid; text-align: right">2,015,477</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td id="xdx_986_eus-gaap--Revenues_pn3n3_c20180101__20181231_zBi0zqeocEWb" style="border-bottom: Black 1pt solid; text-align: right">1,821,565</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 977470000 861636000 773932000 766716000 770342000 707386000 406782000 371258000 332573000 10252000 12241000 7674000 2161220000 2015477000 1821565000 <p id="xdx_89B_eus-gaap--DeferredRevenueByArrangementDisclosureTextBlock_z9WC5pU1xxZ8" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $<span id="xdx_909_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20201231_zqKagjQSCL3">173.2</span> million and $<span id="xdx_90F_eus-gaap--DeferredRevenue_iI_pn3n3_dm_c20191231_zHF7OsB56C3l">165.0</span> million, respectively. Changes in unearned revenue were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureRevenueDetails3Abstract_pn3n3_z4LXQOns65I4" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - REVENUE (Details 3)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20200101__20201231_zjXfR7TmE3W5" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20190101__20191231_zFqokjPnv8ng" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_402_eus-gaap--ContractWithCustomerLiability_iS_pn3n3_zFvtDGzDx6na" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Balance at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">136,507</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">127,075</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_409_ecustom--ContractwithCustomerLiabilityIncreasefromCashReceipts_pn3n3_zGOJujV2B071" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Deferral of unearned revenue</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">185,943</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">174,404</td><td style="text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--ContractWithCustomerLiabilityRevenueRecognized_pn3n3_zKZuxEizyfa9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt">Recognition of unearned revenue</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(173,226</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(164,972</td><td style="text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_402_eus-gaap--ContractWithCustomerLiability_iE_pn3n3_zPUBAQ2GFCyb" style="vertical-align: bottom; background-color: White"> <td>Balance at December 31,</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">149,224</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">136,507</td><td style="text-align: left"> </td></tr> </table> 136507000 127075000 185943000 174404000 -173226000 -164972000 149224000 136507000 <p id="xdx_805_eus-gaap--DebtDisclosureTextBlock_zq3GnXvtPLm6" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt"><span style="font-size: 10pt"><b>4.</b> <b>            <span id="xdx_82E_zts4YE4qWtul">DEBT</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">In April 2019, the Company entered into a Credit Agreement with Truist Bank, (formerly known as SunTrust Bank) and Bank of America, N.A. for an unsecured Revolving Commitment of up to $<span id="xdx_904_eus-gaap--LineOfCreditFacilityMaximumBorrowingCapacity_iI_pn3n3_dm_c20190430__us-gaap--CreditFacilityAxis__us-gaap--RevolvingCreditFacilityMember__us-gaap--ShortTermDebtTypeAxis__us-gaap--LineOfCreditMember_zhqXINK2OWel">175.0</span> million, which includes a $<span id="xdx_903_eus-gaap--LineOfCreditFacilityMaximumBorrowingCapacity_iI_pn3n3_dm_c20190430__us-gaap--CreditFacilityAxis__us-gaap--RevolvingCreditFacilityMember__us-gaap--ShortTermDebtTypeAxis__us-gaap--LetterOfCreditMember_zhS9xBqCsRY8">75.0</span> million letter of credit subfacility and a $<span id="xdx_902_eus-gaap--LineOfCreditFacilityMaximumBorrowingCapacity_iI_pn3n3_dm_c20190430__us-gaap--CreditFacilityAxis__us-gaap--RevolvingCreditFacilityMember__us-gaap--ShortTermDebtTypeAxis__custom--SwinglineCreditFacilityMember_z3QjiOU3GW79">25.0</span> million swingline subfacility and an unsecured variable rate $<span id="xdx_903_eus-gaap--LineOfCredit_iI_pn3n3_dm_c20190430__us-gaap--CreditFacilityAxis__custom--SunTrustBankAndBankOfAmericaMember_zeLKgpGjJ37">250.0</span> million Term Loan with Truist Bank and Bank of America, N.A. Both the Revolving Commitment and the Term Loan have five-year durations commencing on April 29, 2019. In addition, the agreement has provisions to extend the duration beyond the Revolving Commitment termination date as well as optional prepayments rights at any time and from time to time to prepay any borrowing, in whole or in part, without premium or penalty. As of December 31, 2020, the Revolving Commitment had outstanding borrowings of $<span id="xdx_90F_eus-gaap--LineOfCredit_iI_pn3n3_dm_c20201231__us-gaap--CreditFacilityAxis__us-gaap--RevolvingCreditFacilityMember_zy1UG67HvzW2">67.0</span> million and the Term Loan had outstanding borrowings of $<span id="xdx_900_eus-gaap--LineOfCredit_iI_pn3n3_dm_c20201231__us-gaap--CreditFacilityAxis__custom--TermLoanMember_zvt4IEFrccl9">136.0</span> million. As of December 31, 2019, there were $<span id="xdx_906_eus-gaap--LineOfCredit_iI_pn3n3_dm_c20191231__us-gaap--CreditFacilityAxis__custom--TermLoanMember_znpULsMEHBzl">291.5</span> million in aggregate outstanding borrowings. The $<span id="xdx_901_eus-gaap--LineOfCredit_iI_pn3n3_dm_c20191231_zYZCzC7TAIof">203.0</span> million outstanding borrowings value approximated the fair value at December 31, 2020 based upon interest rates available to the Company as evidenced by debt of other companies with similar credit characteristics. Our effective interest rate on the debt outstanding as of December 31, 2020 was 1.07%. The effective interest rate is comprised of the 1-month LIBOR plus a margin of 75.0 basis points as determined by our leverage ratio calculation.</span></p> <p id="xdx_892_eus-gaap--ScheduleOfMaturitiesOfLongTermDebtTableTextBlock_zVoAeF8W4sil" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The aggregate annual maturities of long-term debt were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_882_ecustom--DisclosureDebtDetailsAbstract_pn3n3_zwSxAJ3WWTu2" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - DEBT (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">(in thousands)</td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20191231__us-gaap--CreditFacilityAxis__us-gaap--RevolvingCreditFacilityMember_zQOEr1VKLNOi" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Revolving<br/> Commitment</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_493_20191231__us-gaap--CreditFacilityAxis__custom--TermLoanMember_zgthvpIYaJue" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Term Loan</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20191231_zEgsjwJbTQ29" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Total Debt</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_405_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInNextTwelveMonths_iI_pn3n3_zI2S6VIZOw56" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left; padding-left: 0.75pt">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1084">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">17,188</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">17,188</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInYearTwo_iI_pn3n3_zrRblcRRN4Vg" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1088">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">18,750</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">18,750</td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInYearThree_iI_pn3n3_zdNOAYYoh4ak" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1092">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">23,437</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">23,437</td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFour_iI_pn3n3_z7ALNKctwIyk" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">2024</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">67,000</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">76,625</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">143,625</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--LongTermDebt_iI_pn3n3_zZCaBcb96Utc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Total</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">67,000</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">136,000</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">203,000</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8A9_zlZAAssJBTh3" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The Company maintains approximately $<span id="xdx_905_eus-gaap--LettersOfCreditOutstandingAmount_iI_pn3n3_dm_c20201231_zBwzcmx9vZjf">35.1</span> million in letters of credit. These letters of credit are required by the Company’s fronting insurance companies and/or certain states, due to the Company’s self-insured status, to secure various workers’ compensation and casualty insurance contracts coverage. The Company believes that it has adequate liquid assets, funding sources and insurance accruals to accommodate such claims.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"><span id="xdx_906_eus-gaap--DebtInstrumentRestrictiveCovenants_c20200101__20201231_zYOudJGO3HXk">In order to comply with applicable debt covenants, the Company is required to maintain at all times a leverage ratio of not greater than 3.00:1.00. The leverage ratio is calculated as of the last day of the fiscal quarter most recently ended. The Company remained in compliance with applicable debt covenants at December 31, 2020 and expects to maintain compliance throughout 2021.</span></span></p> 175000000.0 75000000.0 25000000.0 250000000.0 67000000.0 136000000.0 291500000 203000000.0 <p id="xdx_892_eus-gaap--ScheduleOfMaturitiesOfLongTermDebtTableTextBlock_zVoAeF8W4sil" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The aggregate annual maturities of long-term debt were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_882_ecustom--DisclosureDebtDetailsAbstract_pn3n3_zwSxAJ3WWTu2" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - DEBT (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">(in thousands)</td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20191231__us-gaap--CreditFacilityAxis__us-gaap--RevolvingCreditFacilityMember_zQOEr1VKLNOi" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Revolving<br/> Commitment</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_493_20191231__us-gaap--CreditFacilityAxis__custom--TermLoanMember_zgthvpIYaJue" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Term Loan</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20191231_zEgsjwJbTQ29" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Total Debt</td><td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_405_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInNextTwelveMonths_iI_pn3n3_zI2S6VIZOw56" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left; padding-left: 0.75pt">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1084">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">17,188</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">17,188</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInYearTwo_iI_pn3n3_zrRblcRRN4Vg" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1088">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">18,750</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">18,750</td><td style="text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInYearThree_iI_pn3n3_zdNOAYYoh4ak" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1092">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">23,437</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">23,437</td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFour_iI_pn3n3_z7ALNKctwIyk" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">2024</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">67,000</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">76,625</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">143,625</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--LongTermDebt_iI_pn3n3_zZCaBcb96Utc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Total</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">67,000</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">136,000</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">203,000</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 17188000 17188000 18750000 18750000 23437000 23437000 67000000 76625000 143625000 67000000 136000000 203000000 35100000 In order to comply with applicable debt covenants, the Company is required to maintain at all times a leverage ratio of not greater than 3.00:1.00. The leverage ratio is calculated as of the last day of the fiscal quarter most recently ended. The Company remained in compliance with applicable debt covenants at December 31, 2020 and expects to maintain compliance throughout 2021. <p id="xdx_802_eus-gaap--LoansNotesTradeAndOtherReceivablesDisclosureTextBlock_ziq6CmA4M9m4" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b>5.              <span id="xdx_827_zWdNWfraOhil">TRADE RECEIVABLES</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt">The allowance for expected credit losses accounts is principally calculated based on the application of estimated loss percentages to delinquency aging totals, based on contractual terms, for the various categories of receivables. Bad debt write-offs occur according to Company policies that are specific to pest control, commercial and termite accounts.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_886_ecustom--DisclosureTradeReceivablesDetailsAbstract_pn3n3_z04ML4DbAqB5" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - TRADE RECEIVABLES (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20201231_zaAqWpdcp2Zi" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20191231_zdLzBw4Wfmsl" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_ecustom--AccountsNotesAndLoansReceivableGrossCurrent_iI_z21zk7eJSpmb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Gross trade receivables</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">143,191</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">139,465</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40A_ecustom--AllowanceForAccountsNotesandLoansReceivableNet1_iI_zgrmoQdFPz9f" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt">Allowance for expected credit losses</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(16,854</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(16,699</td><td style="text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_40F_ecustom--AccountsNotesAndLoansReceivableNet_iI_pn3n3_zFfYWnAK9Flg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Net trade receivables</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">126,337</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">122,766</td><td style="text-align: left"> </td></tr> </table> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">At any given time, the Company may have immaterial amounts due from related parties, which are invoiced and settled on a regular basis.</span></p> <table cellpadding="0" cellspacing="0" id="xdx_886_ecustom--DisclosureTradeReceivablesDetailsAbstract_pn3n3_z04ML4DbAqB5" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - TRADE RECEIVABLES (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20201231_zaAqWpdcp2Zi" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20191231_zdLzBw4Wfmsl" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_ecustom--AccountsNotesAndLoansReceivableGrossCurrent_iI_z21zk7eJSpmb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Gross trade receivables</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">143,191</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">139,465</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40A_ecustom--AllowanceForAccountsNotesandLoansReceivableNet1_iI_zgrmoQdFPz9f" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt">Allowance for expected credit losses</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(16,854</td><td style="font-weight: bold; text-align: left; padding-bottom: 1pt">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(16,699</td><td style="text-align: left; padding-bottom: 1pt">)</td></tr> <tr id="xdx_40F_ecustom--AccountsNotesAndLoansReceivableNet_iI_pn3n3_zFfYWnAK9Flg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Net trade receivables</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">126,337</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">122,766</td><td style="text-align: left"> </td></tr> </table> 143191000 139465000 -16854000 -16699000 126337000 122766000 <p id="xdx_801_eus-gaap--FinancingReceivablesTextBlock_z9xATrom3u22" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0"><span style="font-size: 10pt"><b>6.             <span id="xdx_82E_zhH0XRwRFcrk">FINANCING RECEIVABLES</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Rollins manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with <span id="xdx_904_ecustom--FinancingReceivablePercentageOfFinanceSubjectToCreditScore_pip0_dp_c20200101__20201231_zXuFS32Ku33b">100%</span> financing or require a significant down payment or turndown the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p id="xdx_890_ecustom--ScheduleOfFinancingReceivableTableTextBlock_zZbspE0NQ8yf" style="display: none"><span id="xdx_8BB_z4HwtqDT4OB9">Schedule of financed receivables including installment receivable amounts which are due subsequent to one year</span></p> <table cellpadding="0" cellspacing="0" id="xdx_885_ecustom--DisclosureFinancingReceivablesDetailsAbstract_pn3n3_zGdsQzW0oLFk" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">At December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20201231_zrMdQVfmGwd3" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20191231_zkPTYSYoNBWe" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_407_eus-gaap--NotesAndLoansReceivableGrossCurrent_iI_pn3n3_maNALRNzNAq_z65qBCxBzLuk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Gross financing receivables, short-term</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">25,013</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">23,942</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--NotesAndLoansReceivableGrossNoncurrent_iI_pn3n3_maNALRNzNAq_z1EFQrXW82n5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Gross financing receivables, long-term</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">40,121</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">32,076</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--AllowanceForDoubtfulAccountsReceivable_iNI_pn3n3_di_msNALRNzNAq_zpl35jHHVahg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Allowance for expected credit losses</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(3,231</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(2,959</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40F_ecustom--NotesAndLoansReceivableNet_iI_pn3n3_mtNALRNzNAq_zQa1Ydn0lOu1" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Net financing receivables</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">61,903</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">53,059</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8AF_ze2XK8exAfZ5" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Total financing receivables, net were $61.9 million and $53.1 million at December 31, 2020 and December 31, 2019, respectively. Financing receivables are generally charged-off when deemed uncollectable or when <span id="xdx_90E_ecustom--FinancingReceivableNumberOfDaysElapsedToBeChargedOff_dtD_c20200101__20201231_zC4Xh4csL5sk" title="Number of days to elapse for financing receivables to be charged-off">180</span> days have elapsed since the date of the last full contractual payment. The Company’s charge-off policy has been consistently applied during the periods reported. Management considers the charge-off policy when evaluating the appropriateness of the allowance for expected credit losses. Gross charge-offs as a percentage of average financing receivables were <span id="xdx_900_ecustom--FinancingReceivableChargeOffsAsPercentageOfAverageFinancingReceivables_pip0_dp_c20200101__20201231_zmJs3njUqcdd" title="Charge-offs as a percentage of average financing receivables">4.6%</span> and <span id="xdx_90A_ecustom--FinancingReceivableChargeOffsAsPercentageOfAverageFinancingReceivables_dp_c20190101__20191231_zE2ffEyzJBZh">5.0%</span> for the twelve months ended December 31, 2020 and December 31, 2019, respectively. Due to the low percentage of charge-off receivables and the high creditworthiness of the potential obligor, the entire Rollins, Inc. financing receivables portfolio has a low credit risk.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The Company offers <span id="xdx_90B_ecustom--FinancingReceivableCashFinancingPeriod_dtD_c20200101__20201231_zukNpWmCE8Oc" title="Number of days the Company offers cash financing to customers">90</span> days same-as-cash financing to some customers based on their creditworthiness. Interest is not recognized until the 91st day at which time it is calculated retrospectively back to the first day if the contract has not been paid in full. In certain circumstances, such as when delinquency is deemed to be of an administrative nature, accounts may still accrue interest when they reach <span id="xdx_90C_ecustom--PeriodOfPastDueLoansThatContinueToAccrueInterest_dtD_c20200101__20201231_zbN5LIFiLAyd" title="Period of past due loans that continue to accrue interest due to an administrative issue">180</span> days past due. As of December 31, 2020, there were 2 accounts that were greater than 180 days past due, which have been fully reserved.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Included in financing receivables are notes receivable from franchise owners. The majority of these notes are low risk as the repurchase of these franchises is guaranteed by the Company’s wholly-owned subsidiary, Orkin Systems, LLC, and the repurchase price of the franchise is currently estimated and has historically been well above the receivable due from the franchise owner. Also included in notes receivables are franchise notes from other brands which are not guaranteed and do not have the same historical valuation.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The carrying amount of notes receivable approximates fair value as the interest rates approximate market rates for these types of contracts. Long-term installment receivables, net were $38.2 million and $30.8 million at December 31, 2020 and 2019, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Rollins establishes an allowance for expected credit losses to ensure financing receivables are not overstated due to uncollectability. The allowance balance is comprised of a general reserve, which is determined based on a percentage of the financing receivables balance, and a specific reserve, which is established for certain accounts with identified exposures, such as customer default, bankruptcy or other events, that make it unlikely that Rollins will recover its investment. The general reserve percentages are based on several factors, which include consideration of historical credit losses and portfolio delinquencies, trends in overall weighted average risk rating of the portfolio and information derived from competitive benchmarking.</span></p> <p id="xdx_899_eus-gaap--AllowanceForCreditLossesOnFinancingReceivablesTableTextBlock_zzh9efNPcFN8" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8B9_z8OYjIgaUYIg">The allowance for expected credit losses related to financing receivables</span> was as follows</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_880_ecustom--DisclosureFinancingReceivablesDetails2Abstract_pn3n3_zTykyqUnS3Wc" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details 2)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">At December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20200101__20201231_zQ1GPqJRPTjh" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20190101__20191231_zLcCZti0QjWa" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40E_eus-gaap--FinancingReceivableAllowanceForCreditLosses_iS_z3j7L60EpQzd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; padding-left: 0.75pt">Balance, beginning of period</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">2,959</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">3,381</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--ProvisionForLoanLeaseAndOtherLosses_z8EWCh8EUJVh" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Additions to allowance</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,837</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,179</td><td style="text-align: left"> </td></tr> <tr id="xdx_406_ecustom--FinancingReceivableAllowanceForCreditLossesDeductionsNetOfRecoveries_pn3n3_zJ2xibmv8Nfd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Charge-offs, net of recoveries</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(2,565</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(2,601</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_405_eus-gaap--FinancingReceivableAllowanceForCreditLosses_iE_zki2j5M1wU8h" style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Balance, end of period</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">3,231</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">2,959</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A4_zrh1S32g1UW" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p id="xdx_897_eus-gaap--ScheduleOfFinancingReceivablesNonAccrualStatusTableTextBlock_zFbgugNmMrx" style="font: 10pt Times New Roman, Times, Serif; margin: 0"><span style="font-size: 10pt">The following is a <span id="xdx_8BC_zDcojebvwGm5">summary of the past due financing receivables</span>:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_887_ecustom--DisclosureFinancingReceivablesDetails3Abstract_pn3n3_za2muwUC6Pl5" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details 3)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td style="font-size: 10pt"> </td> <td colspan="2" style="font-size: 10pt; text-align: center"> </td><td style="font-size: 10pt"> </td><td style="font-size: 10pt"> </td> <td colspan="2" style="font-size: 10pt; text-align: center"> </td><td style="font-size: 10pt"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">30-59 days past due</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_986_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables30To59DaysPastDueMember_zE7fOGS31tQ5" style="width: 8%; font-weight: bold; text-align: right">2,215</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_981_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables30To59DaysPastDueMember_zbgfuW2f0VJh" style="width: 8%; text-align: right">1,427</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">60-89 days past due</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98C_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables60To89DaysPastDueMember_zU7USzGlssl" style="font-weight: bold; text-align: right">1,063</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_985_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables60To89DaysPastDueMember_z5YpxO9RxQHb" style="text-align: right">751</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">90 days or more past due</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98B_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivablesEqualToGreaterThan90DaysPastDueMember_zrBPpd3XqELh" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">1,745</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_984_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivablesEqualToGreaterThan90DaysPastDueMember_zskCHXRAVvO5" style="border-bottom: Black 1pt solid; text-align: right">1,412</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Total</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td id="xdx_98E_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231_zTXbbGYRKaf6" style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">5,023</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_98D_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231_zWMnll2yNUT7" style="border-bottom: Black 2.5pt double; text-align: right">3,590</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A5_z7keaeITiTJc" style="font: 10pt Times New Roman, Times, Serif; margin: 0"><span style="font-size: 10pt"> </span></p> <p id="xdx_898_ecustom--ScheduleOfPercentageOfFinancingReceivablesNonAccrualStatusTableTextBlock_zboV3d45jtbg" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt">The following is a <span id="xdx_8B0_zKC8tZO7ITY6">summary of percentage of gross financing receivables</span>:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt"><span style="font-size: 10pt"/></p> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureFinancingReceivablesDetails4Abstract_pii_zGNw5RlB4Evg" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20201231_z96hkbHJFJS2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20191231_zNXfkYZnCXZh" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="border-bottom: Black 1pt solid"> </td></tr> <tr id="xdx_40D_ecustom--FinancingReceivablePercentageOfRecordedInvestmentCurrent_iI_pii_dp_zHXCBvp5uvfe" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; padding-left: 0.75pt">Current</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 8%; font-weight: bold; text-align: right">92.3%</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left"> </td><td style="width: 8%; text-align: right">93.7%</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_401_ecustom--FinancingReceivablePercentageOfRecordedInvestment30To59DaysPastDue_iI_pii_dp_zZkOC8vXMLs4" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">30-59 days past due</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">3.4%</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2.5%</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_ecustom--FinancingReceivablePercentageOfRecordedInvestment60To89DaysPastDue_iI_pii_dp_zG2VbzS1bgFb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">60-89 days past due</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1.6%</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1.3%</td><td style="text-align: left"> </td></tr> <tr id="xdx_400_ecustom--FinancingReceivablePercentageOfRecordedInvestmentEqualToGreaterThan90DaysPastDue_iI_pii_dp_zE9Est2tag43" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">90 days or more past due</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">2.7%</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">2.5%</td><td style="border-bottom: Black 1pt solid; text-align: left"> </td></tr> <tr id="xdx_40B_ecustom--FinancingReceivablePercentageOfRecordedInvestmentPastDue_iI_pii_dp_zRMknoeBhbha" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Total</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">100.0%</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left"> </td><td style="border-bottom: Black 2.5pt double; text-align: right">100.0%</td><td style="border-bottom: Black 2.5pt double; text-align: left"> </td></tr> </table> <p id="xdx_8A3_za6UMs6ZLeY1" style="margin-top: 0; margin-bottom: 0"/> 1 <p id="xdx_890_ecustom--ScheduleOfFinancingReceivableTableTextBlock_zZbspE0NQ8yf" style="display: none"><span id="xdx_8BB_z4HwtqDT4OB9">Schedule of financed receivables including installment receivable amounts which are due subsequent to one year</span></p> <table cellpadding="0" cellspacing="0" id="xdx_885_ecustom--DisclosureFinancingReceivablesDetailsAbstract_pn3n3_zGdsQzW0oLFk" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">At December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20201231_zrMdQVfmGwd3" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20191231_zkPTYSYoNBWe" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_407_eus-gaap--NotesAndLoansReceivableGrossCurrent_iI_pn3n3_maNALRNzNAq_z65qBCxBzLuk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Gross financing receivables, short-term</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">25,013</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">23,942</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--NotesAndLoansReceivableGrossNoncurrent_iI_pn3n3_maNALRNzNAq_z1EFQrXW82n5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Gross financing receivables, long-term</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">40,121</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">32,076</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--AllowanceForDoubtfulAccountsReceivable_iNI_pn3n3_di_msNALRNzNAq_zpl35jHHVahg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Allowance for expected credit losses</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(3,231</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(2,959</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40F_ecustom--NotesAndLoansReceivableNet_iI_pn3n3_mtNALRNzNAq_zQa1Ydn0lOu1" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Net financing receivables</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">61,903</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">53,059</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 25013000 23942000 40121000 32076000 3231000 2959000 61903000 53059000 P180D 0.046 0.050 P90D P180D <p id="xdx_899_eus-gaap--AllowanceForCreditLossesOnFinancingReceivablesTableTextBlock_zzh9efNPcFN8" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8B9_z8OYjIgaUYIg">The allowance for expected credit losses related to financing receivables</span> was as follows</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_880_ecustom--DisclosureFinancingReceivablesDetails2Abstract_pn3n3_zTykyqUnS3Wc" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details 2)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">At December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20200101__20201231_zQ1GPqJRPTjh" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20190101__20191231_zLcCZti0QjWa" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40E_eus-gaap--FinancingReceivableAllowanceForCreditLosses_iS_z3j7L60EpQzd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; padding-left: 0.75pt">Balance, beginning of period</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">2,959</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">3,381</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--ProvisionForLoanLeaseAndOtherLosses_z8EWCh8EUJVh" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Additions to allowance</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,837</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,179</td><td style="text-align: left"> </td></tr> <tr id="xdx_406_ecustom--FinancingReceivableAllowanceForCreditLossesDeductionsNetOfRecoveries_pn3n3_zJ2xibmv8Nfd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Charge-offs, net of recoveries</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(2,565</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(2,601</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_405_eus-gaap--FinancingReceivableAllowanceForCreditLosses_iE_zki2j5M1wU8h" style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Balance, end of period</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">3,231</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">2,959</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 2959000 3381000 2837000 2179000 -2565000 -2601000 3231000 2959000 <p id="xdx_897_eus-gaap--ScheduleOfFinancingReceivablesNonAccrualStatusTableTextBlock_zFbgugNmMrx" style="font: 10pt Times New Roman, Times, Serif; margin: 0"><span style="font-size: 10pt">The following is a <span id="xdx_8BC_zDcojebvwGm5">summary of the past due financing receivables</span>:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_887_ecustom--DisclosureFinancingReceivablesDetails3Abstract_pn3n3_za2muwUC6Pl5" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details 3)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td style="font-size: 10pt"> </td> <td colspan="2" style="font-size: 10pt; text-align: center"> </td><td style="font-size: 10pt"> </td><td style="font-size: 10pt"> </td> <td colspan="2" style="font-size: 10pt; text-align: center"> </td><td style="font-size: 10pt"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">30-59 days past due</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_986_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables30To59DaysPastDueMember_zE7fOGS31tQ5" style="width: 8%; font-weight: bold; text-align: right">2,215</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_981_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables30To59DaysPastDueMember_zbgfuW2f0VJh" style="width: 8%; text-align: right">1,427</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">60-89 days past due</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98C_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables60To89DaysPastDueMember_zU7USzGlssl" style="font-weight: bold; text-align: right">1,063</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_985_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivables60To89DaysPastDueMember_z5YpxO9RxQHb" style="text-align: right">751</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">90 days or more past due</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_98B_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivablesEqualToGreaterThan90DaysPastDueMember_zrBPpd3XqELh" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">1,745</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_984_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231__us-gaap--FinancingReceivablesPeriodPastDueAxis__us-gaap--FinancingReceivablesEqualToGreaterThan90DaysPastDueMember_zskCHXRAVvO5" style="border-bottom: Black 1pt solid; text-align: right">1,412</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Total</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td id="xdx_98E_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20201231_zTXbbGYRKaf6" style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">5,023</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_98D_eus-gaap--FinancingReceivableRecordedInvestmentPastDue_iI_pn3n3_c20191231_zWMnll2yNUT7" style="border-bottom: Black 2.5pt double; text-align: right">3,590</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 2215000 1427000 1063000 751000 1745000 1412000 5023000 3590000 <p id="xdx_898_ecustom--ScheduleOfPercentageOfFinancingReceivablesNonAccrualStatusTableTextBlock_zboV3d45jtbg" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt">The following is a <span id="xdx_8B0_zKC8tZO7ITY6">summary of percentage of gross financing receivables</span>:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt"><span style="font-size: 10pt"/></p> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureFinancingReceivablesDetails4Abstract_pii_zGNw5RlB4Evg" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - FINANCING RECEIVABLES (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20201231_z96hkbHJFJS2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20191231_zNXfkYZnCXZh" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="border-bottom: Black 1pt solid"> </td></tr> <tr id="xdx_40D_ecustom--FinancingReceivablePercentageOfRecordedInvestmentCurrent_iI_pii_dp_zHXCBvp5uvfe" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; padding-left: 0.75pt">Current</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 8%; font-weight: bold; text-align: right">92.3%</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left"> </td><td style="width: 8%; text-align: right">93.7%</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_401_ecustom--FinancingReceivablePercentageOfRecordedInvestment30To59DaysPastDue_iI_pii_dp_zZkOC8vXMLs4" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">30-59 days past due</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">3.4%</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2.5%</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_ecustom--FinancingReceivablePercentageOfRecordedInvestment60To89DaysPastDue_iI_pii_dp_zG2VbzS1bgFb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">60-89 days past due</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1.6%</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1.3%</td><td style="text-align: left"> </td></tr> <tr id="xdx_400_ecustom--FinancingReceivablePercentageOfRecordedInvestmentEqualToGreaterThan90DaysPastDue_iI_pii_dp_zE9Est2tag43" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">90 days or more past due</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">2.7%</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">2.5%</td><td style="border-bottom: Black 1pt solid; text-align: left"> </td></tr> <tr id="xdx_40B_ecustom--FinancingReceivablePercentageOfRecordedInvestmentPastDue_iI_pii_dp_zRMknoeBhbha" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Total</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">100.0%</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left"> </td><td style="border-bottom: Black 2.5pt double; text-align: right">100.0%</td><td style="border-bottom: Black 2.5pt double; text-align: left"> </td></tr> </table> 0.923 0.937 0.034 0.025 0.016 0.013 0.027 0.025 1.000 1.000 <p id="xdx_809_eus-gaap--PropertyPlantAndEquipmentDisclosureTextBlock_zMx4tT7H1bS3" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt"><b>7.             <span id="xdx_82F_zKL0qmmY1zj6">EQUIPMENT AND PROPERTY</span></b></span></p> <p id="xdx_89E_eus-gaap--PropertyPlantAndEquipmentTextBlock_zpUvCAkPrF33" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt"><span style="font-size: 10pt"><span id="xdx_8B4_z0oXotHthymg">Equipment and property are presented at cost less accumulated depreciation</span> and are detailed as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_882_ecustom--DisclosureEquipmentAndPropertyDetailsAbstract_pn3n3_z2ALBPmghka9" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EQUIPMENT AND PROPERTY (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20201231_z9DIlkhkP3dk" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20191231_zJwBmM33MMb9" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%">Buildings</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_980_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--BuildingMember_zkzgBx1ERko1" style="width: 8%; font-weight: bold; text-align: right">91,453</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_989_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--BuildingMember_zBZ4MQ8mAhS6" style="width: 8%; text-align: right">95,525</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Operating equipment</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98B_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--EquipmentMember_z456O5acGLte" style="font-weight: bold; text-align: right">116,791</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98F_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--EquipmentMember_z8quGRo4rGvd" style="text-align: right">120,826</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Furniture and fixtures</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_985_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--FurnitureAndFixturesMember_z8i79VcOMEs6" style="font-weight: bold; text-align: right">19,860</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_981_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--FurnitureAndFixturesMember_zV5nF83O3Bbg" style="text-align: right">19,579</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Computer equipment and systems</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_981_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--ComputerEquipmentMember_z9rgkLs8HIAd" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">212,010</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98A_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--ComputerEquipmentMember_zD04DsE5CBK2" style="border-bottom: Black 1pt solid; text-align: right">193,795</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_982_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zaR1H4qSYFGd" style="font-weight: bold; text-align: right">440,114</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_988_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zPrTzKxzdBB6" style="text-align: right">429,725</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Less: accumulated depreciation</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_989_eus-gaap--Depreciation_iN_pn3n3_di_c20200101__20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zqZQnEzygul8" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(294,226</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98E_eus-gaap--Depreciation_iN_pn3n3_di_c20190101__20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_z9E7yKZHMFi8" style="border-bottom: Black 1pt solid; text-align: right">(267,370</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98C_eus-gaap--PropertyPlantAndEquipmentNet_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zjCcP6utEEx8" style="font-weight: bold; text-align: right">145,888</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--PropertyPlantAndEquipmentNet_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zGuUoInx7UZk" style="text-align: right">162,355</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td>Land</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_983_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--LandMember_zcixsGEUAHyd" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">32,164</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_984_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--LandMember_zsyarvM5fwje" style="border-bottom: Black 1pt solid; text-align: right">33,178</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--PropertyPlantAndEquipmentNet_iI_pn3n3_zCGlJWmftJ01" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Net equipment and property</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">178,052</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">195,533</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8AA_z4smMypR1g5l" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Included in equipment and property, net at December 31, 2020 and 2019, are fixed assets held in foreign countries of $<span id="xdx_908_ecustom--FixedAssets_iI_pn3n3_dm_c20201231__srt--StatementGeographicalAxis__custom--ForeignCountriesMember_zZiyscHbr6W" title="Fixed Assets held in Foreign Countries">8.5</span> million, and $<span id="xdx_90F_ecustom--FixedAssets_iI_pn3n3_dm_c20191231__srt--StatementGeographicalAxis__custom--ForeignCountriesMember_zd7Gso5HT5yi">7.7</span> million, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Total depreciation expense was approximately $40.6 million in 2020, $36.6 million in 2019 and $30.4 million in 2018.</span></p> <p id="xdx_89E_eus-gaap--PropertyPlantAndEquipmentTextBlock_zpUvCAkPrF33" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt"><span style="font-size: 10pt"><span id="xdx_8B4_z0oXotHthymg">Equipment and property are presented at cost less accumulated depreciation</span> and are detailed as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_882_ecustom--DisclosureEquipmentAndPropertyDetailsAbstract_pn3n3_z2ALBPmghka9" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EQUIPMENT AND PROPERTY (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20201231_z9DIlkhkP3dk" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20191231_zJwBmM33MMb9" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%">Buildings</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_980_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--BuildingMember_zkzgBx1ERko1" style="width: 8%; font-weight: bold; text-align: right">91,453</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_989_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--BuildingMember_zBZ4MQ8mAhS6" style="width: 8%; text-align: right">95,525</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Operating equipment</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98B_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--EquipmentMember_z456O5acGLte" style="font-weight: bold; text-align: right">116,791</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98F_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--EquipmentMember_z8quGRo4rGvd" style="text-align: right">120,826</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Furniture and fixtures</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_985_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--FurnitureAndFixturesMember_z8i79VcOMEs6" style="font-weight: bold; text-align: right">19,860</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_981_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--FurnitureAndFixturesMember_zV5nF83O3Bbg" style="text-align: right">19,579</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Computer equipment and systems</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_981_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--ComputerEquipmentMember_z9rgkLs8HIAd" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">212,010</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98A_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--ComputerEquipmentMember_zD04DsE5CBK2" style="border-bottom: Black 1pt solid; text-align: right">193,795</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_982_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zaR1H4qSYFGd" style="font-weight: bold; text-align: right">440,114</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_988_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zPrTzKxzdBB6" style="text-align: right">429,725</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Less: accumulated depreciation</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_989_eus-gaap--Depreciation_iN_pn3n3_di_c20200101__20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zqZQnEzygul8" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(294,226</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_98E_eus-gaap--Depreciation_iN_pn3n3_di_c20190101__20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_z9E7yKZHMFi8" style="border-bottom: Black 1pt solid; text-align: right">(267,370</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98C_eus-gaap--PropertyPlantAndEquipmentNet_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zjCcP6utEEx8" style="font-weight: bold; text-align: right">145,888</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--PropertyPlantAndEquipmentNet_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__custom--PlantAndEquipmentMember_zGuUoInx7UZk" style="text-align: right">162,355</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td>Land</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_983_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20201231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--LandMember_zcixsGEUAHyd" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">32,164</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_984_eus-gaap--PropertyPlantAndEquipmentGross_iI_pn3n3_c20191231__us-gaap--PropertyPlantAndEquipmentByTypeAxis__us-gaap--LandMember_zsyarvM5fwje" style="border-bottom: Black 1pt solid; text-align: right">33,178</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--PropertyPlantAndEquipmentNet_iI_pn3n3_zCGlJWmftJ01" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Net equipment and property</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">178,052</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">195,533</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 91453000 95525000 116791000 120826000 19860000 19579000 212010000 193795000 440114000 429725000 294226000 267370000 145888000 162355000 32164000 33178000 178052000 195533000 8500000 7700000 <p id="xdx_80F_eus-gaap--FairValueDisclosuresTextBlock_zfK7VK558leb" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt"><span style="font-size: 10pt"><b>8.             <span id="xdx_82C_z8nazR9YTZGj">FAIR VALUE MEASUREMENT</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company’s financial instruments consist of cash and cash equivalents, trade and notes receivables, accounts payable, other short-term liabilities and debt. The carrying amounts of these financial instruments approximate their fair values. The Company has financial instruments related to its defined benefit pension plan and deferred compensation plan detailed in Note 16.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. Level 1 refers to fair values determined based on quoted prices in active markets for identical assets. Level 2 refers to fair values estimated using significant other observable inputs, and Level 3 includes fair values estimated using significant non-observable inputs.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">At December 31, 2020 and 2019, respectively, the Company had $35.7 million and $49.1 million of acquisition holdback and earnout liabilities with the former owners of acquired companies. Acquisition earnouts are generally earned by achieving certain levels of revenue growth while maintaining certain profit margins. The earnout liabilities are discounted to reflect the expected probability of payout, and both earnout and holdback liabilities are discounted to their net present value on the Company’s books and are considered Level 3 liabilities.</span></p> <p id="xdx_89D_eus-gaap--FairValueAssetsMeasuredOnRecurringBasisUnobservableInputReconciliationTextBlock_zJxEml99sDw4" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The table below presents a <span id="xdx_8B2_zJyXaQ5wSb02">summary of the changes in fair value</span> for these liabilities.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%"> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_492_20190101__20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member__us-gaap--FairValueByLiabilityClassAxis__us-gaap--LiabilityMember_zLsMs7WACQk6" style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilities_iS_pn3n3_zvMk2Zxhzupi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 67%; text-align: left">Acquisition holdback and earnout liabilities at December 31, 2018</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">30,926</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesEarnout_pn3n3_zOQjikTBM6Ua" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">New acquisitions</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">35,704</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_408_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesRevaluations_pn3n3_zCSCf1AtRrOb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Revaluations</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,703</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--PaymentsForLoans_iN_pn3n3_di_ziFanTeusTr5" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Payouts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(15,969</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_402_ecustom--InterestOnOutstandingLiabilities_pn3n3_zFythdjGSmY1" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Interest on outstanding contingencies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1,973</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_403_ecustom--ChargeOffsetForfeitAndOther_pn3n3_zoQXkealzN0l" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Charge offset, forfeit and other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,799</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilities_iE_pn3n3_zFHxub9mSKj3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Acquisition holdback and earnout liabilities at December 31, 2019</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">49,132</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 8.65pt"/><td style="font-weight: bold"/> <td style="font-weight: bold; text-align: left"/><td id="xdx_495_20200101__20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member__us-gaap--FairValueByLiabilityClassAxis__us-gaap--LiabilityMember_zaFfFK0DImqc" style="font-weight: bold; text-align: right"/><td style="font-weight: bold; text-align: left"/></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesEarnout_pn3n3_zJnH0BZppEg7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt; width: 67%">New acquisitions</td><td style="font-weight: bold; width: 3%"> </td> <td style="font-weight: bold; text-align: left; width: 1%"> </td><td style="font-weight: bold; text-align: right; width: 8%">12,594</td><td style="font-weight: bold; text-align: left; width: 1%"> </td></tr> <tr id="xdx_403_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesRevaluations_pn3n3_zfbKK8rk2C5f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Revaluations</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(2,305</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--PaymentsForLoans_iN_pn3n3_di_zHDOqXHsmOlk" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Payouts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(24,011</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_402_ecustom--InterestOnOutstandingLiabilities_pn3n3_z2bbuix8m9i7" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Interest on outstanding contingencies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,025</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_403_ecustom--ChargeOffsetForfeitAndOther_pn3n3_zAnFMwZA844c" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Charge offset, forfeit and other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,691</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilities_iE_pn3n3_zaKiYlm4FSec" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Acquisition holdback and earnout liabilities at December 31, 2020</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">35,744</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td></tr> </table> <p id="xdx_8A0_zcFUpPzUI0k1" style="margin-top: 0; margin-bottom: 0"/> <p id="xdx_89D_eus-gaap--FairValueAssetsMeasuredOnRecurringBasisUnobservableInputReconciliationTextBlock_zJxEml99sDw4" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The table below presents a <span id="xdx_8B2_zJyXaQ5wSb02">summary of the changes in fair value</span> for these liabilities.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%"> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_492_20190101__20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member__us-gaap--FairValueByLiabilityClassAxis__us-gaap--LiabilityMember_zLsMs7WACQk6" style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilities_iS_pn3n3_zvMk2Zxhzupi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 67%; text-align: left">Acquisition holdback and earnout liabilities at December 31, 2018</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">30,926</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesEarnout_pn3n3_zOQjikTBM6Ua" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">New acquisitions</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">35,704</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_408_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesRevaluations_pn3n3_zCSCf1AtRrOb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Revaluations</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,703</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--PaymentsForLoans_iN_pn3n3_di_ziFanTeusTr5" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Payouts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(15,969</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_402_ecustom--InterestOnOutstandingLiabilities_pn3n3_zFythdjGSmY1" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Interest on outstanding contingencies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1,973</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_403_ecustom--ChargeOffsetForfeitAndOther_pn3n3_zoQXkealzN0l" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Charge offset, forfeit and other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,799</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilities_iE_pn3n3_zFHxub9mSKj3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Acquisition holdback and earnout liabilities at December 31, 2019</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">49,132</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 8.65pt"/><td style="font-weight: bold"/> <td style="font-weight: bold; text-align: left"/><td id="xdx_495_20200101__20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member__us-gaap--FairValueByLiabilityClassAxis__us-gaap--LiabilityMember_zaFfFK0DImqc" style="font-weight: bold; text-align: right"/><td style="font-weight: bold; text-align: left"/></tr> <tr id="xdx_400_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesEarnout_pn3n3_zJnH0BZppEg7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt; width: 67%">New acquisitions</td><td style="font-weight: bold; width: 3%"> </td> <td style="font-weight: bold; text-align: left; width: 1%"> </td><td style="font-weight: bold; text-align: right; width: 8%">12,594</td><td style="font-weight: bold; text-align: left; width: 1%"> </td></tr> <tr id="xdx_403_ecustom--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilitiesRevaluations_pn3n3_zfbKK8rk2C5f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Revaluations</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(2,305</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--PaymentsForLoans_iN_pn3n3_di_zHDOqXHsmOlk" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Payouts</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(24,011</td><td style="font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_402_ecustom--InterestOnOutstandingLiabilities_pn3n3_z2bbuix8m9i7" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Interest on outstanding contingencies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,025</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_403_ecustom--ChargeOffsetForfeitAndOther_pn3n3_zAnFMwZA844c" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Charge offset, forfeit and other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,691</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--BusinessCombinationRecognizedIdentifiableAssetsAcquiredAndLiabilitiesAssumedLiabilities_iE_pn3n3_zaKiYlm4FSec" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Acquisition holdback and earnout liabilities at December 31, 2020</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">35,744</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td></tr> </table> 30926000 35704000 -1703000 15969000 1973000 -1799000 49132000 12594000 -2305000 24011000 2025000 -1691000 35744000 <p id="xdx_800_eus-gaap--GoodwillDisclosureTextBlock_zXWG2zdmiBge" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt"><b>9.             <span id="xdx_824_zLKI9306XOB7">GOODWILL</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">Goodwill represents the excess of the purchase price over the fair value of net assets of businesses acquired. The carrying amount of goodwill was $650.8 million at December 31, 2020 and $572.8 million as of December 31, 2019. Goodwill increased for the year ended December 31, 2020 due to acquisitions, and currency conversion of foreign goodwill. The carrying amount of goodwill in foreign countries was $<span id="xdx_90C_ecustom--GoodwillCarryingAmountInForeignCountries_iI_pn3n3_dm_c20201231_zs2C64FwS1f5">81.4</span> million as of December 31, 2020 and $<span id="xdx_906_ecustom--GoodwillCarryingAmountInForeignCountries_iI_pn3n3_dm_c20191231_zGZGG76iNR42">55.8</span> million as of December 31, 2019.</span></p> <p id="xdx_892_eus-gaap--ScheduleOfGoodwillTextBlock_z6y7QnuAxOX8" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8BA_zBZXrR36Yv3f">The changes in the carrying amount of goodwill</span> for the twelve months ended December 31, 2020 and 2019 were as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureGoodwillDetailsAbstract_pn3n3_zBikvf2cVEaa" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - GOODWILL (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt">(in thousands)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_494_20190101__20191231_z7pbkzISp3z" style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--Goodwill_iS_pn3n3_zXWVz4qQgRZa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 67%; padding-left: 0.75pt">Goodwill at December 31, 2018</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">368,481</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--GoodwillAcquiredDuringPeriod_pn3n3_z9iurxnidNxl" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Goodwill acquired</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">204,162</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--GoodwillForeignCurrencyTranslationGainLoss_pn3n3_zdQ8KsEE7SGa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Goodwill adjustments due to currency translation</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">204</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--Goodwill_iE_pn3n3_zSckoPXvxMU5" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0.75pt">Goodwill at December 31, 2019</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">572,847</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt"/><td style="font-weight: bold"/> <td style="font-weight: bold; text-align: left"/><td id="xdx_49C_20200101__20201231_zMTmpQjryz91" style="font-weight: bold; text-align: right"/><td style="font-weight: bold; text-align: left"/></tr> <tr id="xdx_406_eus-gaap--GoodwillAcquiredDuringPeriod_pn3n3_zvtG2JyJGir2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt; width: 67%">Goodwill acquired</td><td style="font-weight: bold; width: 3%"> </td> <td style="font-weight: bold; text-align: left; width: 1%"> </td><td style="font-weight: bold; text-align: right; width: 8%">73,430</td><td style="font-weight: bold; text-align: left; width: 1%"> </td></tr> <tr id="xdx_40D_eus-gaap--GoodwillForeignCurrencyTranslationGainLoss_pn3n3_zU0kNxh1tW6d" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Goodwill adjustments due to currency translation</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">6,899</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--Goodwill_iE_pn3n3_zaSKgTY92chi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Goodwill at December 31, 2020</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">653,176</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td></tr> </table> <p id="xdx_8A1_zOYdsJZCeYH5" style="margin-top: 0; margin-bottom: 0"/> 81400000 55800000 <p id="xdx_892_eus-gaap--ScheduleOfGoodwillTextBlock_z6y7QnuAxOX8" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8BA_zBZXrR36Yv3f">The changes in the carrying amount of goodwill</span> for the twelve months ended December 31, 2020 and 2019 were as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureGoodwillDetailsAbstract_pn3n3_zBikvf2cVEaa" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - GOODWILL (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt">(in thousands)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_494_20190101__20191231_z7pbkzISp3z" style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--Goodwill_iS_pn3n3_zXWVz4qQgRZa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 67%; padding-left: 0.75pt">Goodwill at December 31, 2018</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">368,481</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--GoodwillAcquiredDuringPeriod_pn3n3_z9iurxnidNxl" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Goodwill acquired</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">204,162</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--GoodwillForeignCurrencyTranslationGainLoss_pn3n3_zdQ8KsEE7SGa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Goodwill adjustments due to currency translation</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">204</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--Goodwill_iE_pn3n3_zSckoPXvxMU5" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0.75pt">Goodwill at December 31, 2019</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">572,847</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt"/><td style="font-weight: bold"/> <td style="font-weight: bold; text-align: left"/><td id="xdx_49C_20200101__20201231_zMTmpQjryz91" style="font-weight: bold; text-align: right"/><td style="font-weight: bold; text-align: left"/></tr> <tr id="xdx_406_eus-gaap--GoodwillAcquiredDuringPeriod_pn3n3_zvtG2JyJGir2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt; width: 67%">Goodwill acquired</td><td style="font-weight: bold; width: 3%"> </td> <td style="font-weight: bold; text-align: left; width: 1%"> </td><td style="font-weight: bold; text-align: right; width: 8%">73,430</td><td style="font-weight: bold; text-align: left; width: 1%"> </td></tr> <tr id="xdx_40D_eus-gaap--GoodwillForeignCurrencyTranslationGainLoss_pn3n3_zU0kNxh1tW6d" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Goodwill adjustments due to currency translation</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">6,899</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--Goodwill_iE_pn3n3_zaSKgTY92chi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Goodwill at December 31, 2020</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">653,176</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td></tr> </table> 368481000 204162000 204000 572847000 73430000 6899000 653176000 <p id="xdx_80C_eus-gaap--IntangibleAssetsDisclosureTextBlock_zFYLvcUSz5hb" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt"><span style="font-size: 10pt"><b>10.             <span id="xdx_825_zeRu9liZcxp7">CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">Customer contracts are amortized on a straight-line basis over the period of the agreements, as straight-line best approximates the ratio that current revenues bear to the total of current and anticipated revenues, based on the estimated lives of the assets. In accordance with the FASB ASC Topic 350 “Intangibles - Goodwill and other”, the expected lives of customer contracts were analyzed, and it was determined that customer contracts should be amortized over a life of <span id="xdx_908_eus-gaap--FiniteLivedIntangibleAssetUsefulLife_pip0_dtY_c20200101__20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember__srt--RangeAxis__srt--MinimumMember_zu7U2RnbysOa">7</span> to <span id="xdx_902_eus-gaap--FiniteLivedIntangibleAssetUsefulLife_pip0_dtY_c20200101__20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember__srt--RangeAxis__srt--MaximumMember_zt49120w6NPg">20</span> years dependent upon customer type.</span></p> <p id="xdx_89B_ecustom--ScheduleOfCustomerContractsFiniteLivedIntangibleAssetsTextBlock_z00D84EHxR3f" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BC_zAvmCuV2LmC6">carrying amount and accumulated amortization for customer contracts</span> were as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88E_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetailsAbstract_pn3n3_zk1glAUwbJ8h" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember_zfRVmD6LaRWg" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember_zOWCTtNaYGzf" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40C_eus-gaap--FiniteLivedIntangibleAssetsGross_iI_zsIFrzh3T3a1" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Customer contracts</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">475,494</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">470,781</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--FiniteLivedIntangibleAssetsAccumulatedAmortization_iI_zufHAintzR7c" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: accumulated amortization</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(176,545</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(197,061</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_z039MOd5lTzh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Customer contracts, net</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">298,949</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">273,720</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A1_zFtk4K7rYAoi" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">The carrying amount of customer contracts in foreign countries was $<span id="xdx_902_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_pn3n3_dm_c20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zOEI5I72wIia">45.7</span> million as of December 31, 2020 and $<span id="xdx_90F_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_pn3n3_dm_c20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember__srt--StatementGeographicalAxis__us-gaap--NonUsMember_z5dWFfMzXVJ4">33.5</span> million as of December 31, 2019.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Trademarks and tradenames are amortized on a straight-line basis over the period of their useful lives. The Company has determined these assets have useful lives between <span id="xdx_907_eus-gaap--FiniteLivedIntangibleAssetUsefulLife_pip0_dtY_c20200101__20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember__srt--RangeAxis__srt--MinimumMember_zwruPe8PE4ob">7</span> and <span id="xdx_909_eus-gaap--FiniteLivedIntangibleAssetUsefulLife_dtY_c20200101__20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember__srt--RangeAxis__srt--MaximumMember_zAa9udbMs8Rc">20</span> years with non-amortizable, indefinite lived tradenames of $97.4 million and $94.5 million as of December 31, 2020 and 2019, respectively.</span></p> <p id="xdx_898_ecustom--ScheduleOfOtherFiniteLivedAndIndefiniteLivedIntangibleAssetsTableTextBlock_zPbkn6pXmso" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BF_z8LedExLsWd3">carrying amount and accumulated amortization for trademarks and tradenames</span> were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetails2Abstract_pn3n3_zvZrXAmmC2Z9" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_490_20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember_ztD5u7fvWBd3" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember_zhf0M02bVdw8" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_401_eus-gaap--IntangibleAssetsNetExcludingGoodwill_iI_zxMVEHtzSxEk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Trademarks and tradenames</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">115,131</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">107,579</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--FiniteLivedIntangibleAssetsAccumulatedAmortization_iI_zZ0gSjvlU6I2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: accumulated amortization</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(6,087</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(5,040</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_406_eus-gaap--FiniteLivedTrademarksGross_iI_zAlpohmaSZBb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Trademarks and tradenames, net</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">109,044</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">102,539</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A1_zJrefIFlCOBi" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The carrying amount of trademarks and tradenames in foreign countries was $<span id="xdx_903_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_pn3n3_dm_c20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zIFHDsIBEbOa">3.3</span> million as of December 31, 2020 and $<span id="xdx_90C_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_pn3n3_dm_c20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zwvKMOicQhEe">3.4</span> million as of December 31, 2019.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Other intangible assets include non-compete agreements and patents. Non-compete agreements are amortized on a straight-line basis over periods ranging from <span id="xdx_904_eus-gaap--FiniteLivedIntangibleAssetUsefulLife_pip0_dtY_c20200101__20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember__srt--RangeAxis__srt--MinimumMember_z1l9j3SHGqXf">3</span> to <span id="xdx_908_eus-gaap--FiniteLivedIntangibleAssetUsefulLife_pip0_dtY_c20200101__20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember__srt--RangeAxis__srt--MaximumMember_ztFnULEsPTjk">20</span> years and patents are amortized on a straight-line basis over <span id="xdx_90B_eus-gaap--FiniteLivedIntangibleAssetUsefulLife_pip0_dtY_c20200101__20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--PatentsMember_zecSqTYLBToj">15</span> years.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"> </span></p> <p id="xdx_899_ecustom--ScheduleOfFiniteLivedAndIndefiniteLivedIntangibleAssetsByMajorClassTableTextBlock_zVb4Za5qLwtj" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B4_zGufT7NYli6d">carrying amount and accumulated amortization for other intangible assets</span> were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"> </p> <table cellpadding="0" cellspacing="0" id="xdx_885_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetails3Abstract_pn3n3_zJMRrmfgSYZ1" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 3)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember_zDotkTpYe0m5" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember_z84rEiRFu41" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_ecustom--FiniteAndIndefiniteLivedIntangibleAssetsExcludingGoodwillAndCustomerContractsNet_iI_zQ5A5Q4LyFWd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Other intangible assets</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">23,247</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">22,023</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--FiniteLivedIntangibleAssetsAccumulatedAmortization_iI_zbyWdbzqAps5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: accumulated amortization</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(12,470</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(11,498</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--IntangibleAssetsNetExcludingGoodwill_iI_zoHa5IJi8Awj" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Other intangible assets, net</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">10,777</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">10,525</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A0_zLHmYet8g0Dk" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The carrying amount of other intangible assets in foreign countries was $<span id="xdx_902_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_pn3n3_dm_c20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zlcKsssHkE3i">1.0</span> million as of December 31, 2020 and $<span id="xdx_907_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_pn3n3_dm_c20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zTlZel4n0GD5">1.2</span> million as of December 31, 2019.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Included in the table above are non-amortizable, indefinite lived Internet domain names of $2.2 million at December 31, 2020 and 2019, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Total amortization expense was approximately $<span id="xdx_901_eus-gaap--AmortizationOfIntangibleAssets_pn3n3_dm_c20200101__20201231_ze7E45KiI7Ne" title="Amortization Expenses">47.7</span> million in 2020, $<span id="xdx_902_eus-gaap--AmortizationOfIntangibleAssets_pn3n3_dm_c20190101__20191231_zcphcTWmKyGb">44.5</span> million in 2019 and $<span id="xdx_90A_eus-gaap--AmortizationOfIntangibleAssets_pn3n3_dm_c20180101__20181231_zIpJy6fu2fp2">36.4</span> million in 2018.</span></p> <p id="xdx_893_eus-gaap--ScheduleofFiniteLivedIntangibleAssetsFutureAmortizationExpenseTableTextBlock_zfgueXTRNouk" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8B1_zOAojanicT4a">Estimated amortization expense for the existing carrying amount of customer contracts and other intangible assets</span> for each of the five succeeding fiscal years are as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0pt 0; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetails4Abstract_pn3n3_zIJEKBi4jeVc" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 60%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 4)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt">(in thousands)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_49F_20201231_zbxw6UNraSj" style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseNextTwelveMonths_iI_pn3n3_zOHD1HroFmg2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 47%; text-align: left; padding-left: 0.75pt">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">48,213</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearTwo_iI_pn3n3_zorhFMoSh1Cf" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">46,641</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearThree_iI_pn3n3_zhn40yEG8JNc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">42,022</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearFour_iI_pn3n3_zxLe1KEINUHi" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2024</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">38,850</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearFive_iI_pn3n3_zIuhttddVSDk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2025</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">33,450</td><td style="text-align: left"> </td></tr> </table> <p id="xdx_8A8_znOHGUwTmW3e" style="margin-top: 0; margin-bottom: 0"/> P7Y P20Y <p id="xdx_89B_ecustom--ScheduleOfCustomerContractsFiniteLivedIntangibleAssetsTextBlock_z00D84EHxR3f" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BC_zAvmCuV2LmC6">carrying amount and accumulated amortization for customer contracts</span> were as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88E_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetailsAbstract_pn3n3_zk1glAUwbJ8h" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_498_20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember_zfRVmD6LaRWg" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--CustomerContractsMember_zOWCTtNaYGzf" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40C_eus-gaap--FiniteLivedIntangibleAssetsGross_iI_zsIFrzh3T3a1" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Customer contracts</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">475,494</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">470,781</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--FiniteLivedIntangibleAssetsAccumulatedAmortization_iI_zufHAintzR7c" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: accumulated amortization</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(176,545</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(197,061</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--FiniteLivedIntangibleAssetsNet_iI_z039MOd5lTzh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Customer contracts, net</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">298,949</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">273,720</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 475494000 470781000 -176545000 -197061000 298949000 273720000 45700000 33500000 P7Y P20Y <p id="xdx_898_ecustom--ScheduleOfOtherFiniteLivedAndIndefiniteLivedIntangibleAssetsTableTextBlock_zPbkn6pXmso" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BF_z8LedExLsWd3">carrying amount and accumulated amortization for trademarks and tradenames</span> were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetails2Abstract_pn3n3_zvZrXAmmC2Z9" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_490_20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember_ztD5u7fvWBd3" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__us-gaap--TrademarksAndTradeNamesMember_zhf0M02bVdw8" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_401_eus-gaap--IntangibleAssetsNetExcludingGoodwill_iI_zxMVEHtzSxEk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Trademarks and tradenames</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">115,131</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">107,579</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--FiniteLivedIntangibleAssetsAccumulatedAmortization_iI_zZ0gSjvlU6I2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: accumulated amortization</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(6,087</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(5,040</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_406_eus-gaap--FiniteLivedTrademarksGross_iI_zAlpohmaSZBb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Trademarks and tradenames, net</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">109,044</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">102,539</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 115131000 107579000 -6087000 -5040000 109044000 102539000 3300000 3400000 P3Y P20Y P15Y <p id="xdx_899_ecustom--ScheduleOfFiniteLivedAndIndefiniteLivedIntangibleAssetsByMajorClassTableTextBlock_zVb4Za5qLwtj" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B4_zGufT7NYli6d">carrying amount and accumulated amortization for other intangible assets</span> were as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"> </p> <table cellpadding="0" cellspacing="0" id="xdx_885_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetails3Abstract_pn3n3_zJMRrmfgSYZ1" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 3)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20201231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember_zDotkTpYe0m5" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_499_20191231__us-gaap--FiniteLivedIntangibleAssetsByMajorClassAxis__custom--IntangibleAssetsExcludingGoodwillAndCustomerContractsMember_z84rEiRFu41" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_ecustom--FiniteAndIndefiniteLivedIntangibleAssetsExcludingGoodwillAndCustomerContractsNet_iI_zQ5A5Q4LyFWd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Other intangible assets</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">23,247</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">22,023</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--FiniteLivedIntangibleAssetsAccumulatedAmortization_iI_zbyWdbzqAps5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Less: accumulated amortization</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(12,470</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(11,498</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--IntangibleAssetsNetExcludingGoodwill_iI_zoHa5IJi8Awj" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Other intangible assets, net</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">10,777</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">10,525</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 23247000 22023000 -12470000 -11498000 10777000 10525000 1000000.0 1200000 47700000 44500000 36400000 <p id="xdx_893_eus-gaap--ScheduleofFiniteLivedIntangibleAssetsFutureAmortizationExpenseTableTextBlock_zfgueXTRNouk" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8B1_zOAojanicT4a">Estimated amortization expense for the existing carrying amount of customer contracts and other intangible assets</span> for each of the five succeeding fiscal years are as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0pt 0; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureCustomerContractsTradenamesAndTrademarksAndOtherIntangibleAssetsDetails4Abstract_pn3n3_zIJEKBi4jeVc" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 60%" summary="xdx: Disclosure - CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 4)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt">(in thousands)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_49F_20201231_zbxw6UNraSj" style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseNextTwelveMonths_iI_pn3n3_zOHD1HroFmg2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 47%; text-align: left; padding-left: 0.75pt">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">48,213</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearTwo_iI_pn3n3_zorhFMoSh1Cf" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">46,641</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearThree_iI_pn3n3_zhn40yEG8JNc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">42,022</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearFour_iI_pn3n3_zxLe1KEINUHi" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2024</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">38,850</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--FiniteLivedIntangibleAssetsAmortizationExpenseYearFive_iI_pn3n3_zIuhttddVSDk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2025</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">33,450</td><td style="text-align: left"> </td></tr> </table> 48213000 46641000 42022000 38850000 33450000 <p id="xdx_80F_eus-gaap--DerivativeInstrumentsAndHedgingActivitiesDisclosureTextBlock_zIscTfxMSlN5" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt"><span style="font-size: 10pt"><b>11.             <span id="xdx_82E_zBwOAydhrhjl">DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt"><span style="font-size: 10pt"><b>Risk Management Objective of Using Derivatives</b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company is exposed to certain interest rate risks on our outstanding debt and foreign currency risks arising from our international business operations and global economic conditions. The Company enters into certain derivative financial instruments to lock in certain interest rates, as well as to protect the value or fix the amount of certain obligations in terms of its functional currency, the U.S. dollar.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>Cash Flow Hedges of Interest Rate Risk</b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company uses interest rate swap arrangements to manage or hedge its interest rate risk. Notwithstanding the terms of the swaps, the Company is ultimately obligated for all amounts due and payable under the Revolving Commitment and the Term Loan (“Credit Facility”). The Company does not use such instruments for speculative or trading purposes.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">On June 19, 2019, the Company entered into a floating-to-fixed interest rate swap for an aggregate notional amount of $100.0 million in order to hedge a portion of the Company’s floating rate indebtedness under the Credit Facility. The Company designated the swap as a cash flow hedge. The swap requires the Company to pay a fixed rate of 1.94% per annum on the notional amount. The notional amounts as of December 31, 2020 and 2019 were $40.0 and $80.0 million, respectively. The cash flows from the swap began June 30, 2019 and end on December 31, 2021. As of December 31, 2020 and 2019, $0.4 million and $0.3 million, respectively, had been recorded as Accumulated Losses in Other Comprehensive Income (“AOCI”). Realized gains and losses in connection with each required interest payment are reclassified from AOCI to interest expense during the period of the cash flows. During 2020, $0.7 million was recorded as additional interest expense from the swap. During 2019, $0.1 million was recorded as interest income, partially offsetting the floating rate interest expense on our Credit Facility. On a quarterly basis, management evaluates any swap agreement to determine its effectiveness or ineffectiveness and records the change in fair value as an adjustment to AOCI. Management intends that the swap remains effective. No swaps existed at December 31, 2018.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>Hedges of Foreign Exchange Risk</b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The Company is exposed to fluctuations in various foreign currencies against its functional currency, the US dollar. We use foreign currency derivatives, specifically foreign currency forward contracts (“FX Forwards”), to manage our exposure to fluctuations in the USD-CAD and AUD-USD exchange rates. FX Forwards involve fixing the foreign currency exchange rate for delivery of a specified amount of foreign currency on a specified date. The FX Forwards are typically settled in US dollars for their fair value at or close to their settlement date. We do not currently designate any of these FX Forwards under hedge accounting, but rather reflect the changes in fair value immediately in earnings. We do not use such instruments for speculative or trading purposes, but rather use them to manage our exposure to foreign exchange rates. Changes in the fair value of FX Forwards are recorded in other income/expense and were equal to a net gain of $0.2 million for the twelve months ended December 31, 2020 and a net loss of $0.4 million in 2019. The fair values of the Company’s FX Forwards were recorded in Other Current Liabilities as net obligations of $0.4 million and $0.2 million at December 31, 2020 and 2019, respectively.</span></p> <p id="xdx_890_eus-gaap--ScheduleOfDerivativeInstrumentsTextBlock_z7PWrhaWnY4k" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">As of December 31, 2020, the <span id="xdx_8BB_zS9U2WlH9U13">Company had the following outstanding FX Forwards</span> (in thousands except for number of instruments):</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_886_ecustom--DisclosureDerivativeInstrumentsAndHedgingActivitiesDetailsAbstract_pn3n3_zH6zca0oeh1g" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">(in thousands except for number of instruments)</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_481_eus-gaap--DerivativeNumberOfInstrumentsHeld_iI_pip0_zZOf7vaDdSz5" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Number of <br/> Instruments</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48A_ecustom--NonDesignatedDerivativeSellNotionalAmount_iI_pn3n3_zurbbghYZwf9" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Sell<br/> Notional</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48A_ecustom--NonDesignatedDerivativeBuyNotionalAmount_iI_pn3n3_zbpCqthAM1cl" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Buy<br/> Notional</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">FX Forward Contracts</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_415_20201231__us-gaap--DerivativeInstrumentRiskAxis__custom--SellAUDBuyUSDFwdContractMember_zlaucHsNUUCg" style="vertical-align: bottom; background-color: White"> <td style="width: 51%; text-align: left; padding-left: 0.75pt">Sell AUD/Buy USD Fwd Contract</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">12</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">1,600</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">1,233</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_41B_20201231__us-gaap--DerivativeInstrumentRiskAxis__custom--SellCADBuyUSDFwdContractMember_zkPVkG9lTbCd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Sell CAD/Buy USD Fwd Contract</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">14</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">14,500</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">11,381</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_418_20201231__us-gaap--HedgingDesignationAxis__us-gaap--NondesignatedMember_z4N7rJArsO45" style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Total</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">26</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"> </td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">12,614</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8AC_zX2f3ysOBnzb" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"><span style="font-size: 10pt">The financial statement impact related to these derivative instruments was insignificant for the years ended December 31, 2020, 2019, and 2018.</span></p> <p id="xdx_890_eus-gaap--ScheduleOfDerivativeInstrumentsTextBlock_z7PWrhaWnY4k" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">As of December 31, 2020, the <span id="xdx_8BB_zS9U2WlH9U13">Company had the following outstanding FX Forwards</span> (in thousands except for number of instruments):</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: justify"><span style="font-size: 10pt"> </span></p> <table cellpadding="0" cellspacing="0" id="xdx_886_ecustom--DisclosureDerivativeInstrumentsAndHedgingActivitiesDetailsAbstract_pn3n3_zH6zca0oeh1g" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">(in thousands except for number of instruments)</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_481_eus-gaap--DerivativeNumberOfInstrumentsHeld_iI_pip0_zZOf7vaDdSz5" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Number of <br/> Instruments</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48A_ecustom--NonDesignatedDerivativeSellNotionalAmount_iI_pn3n3_zurbbghYZwf9" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Sell<br/> Notional</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48A_ecustom--NonDesignatedDerivativeBuyNotionalAmount_iI_pn3n3_zbpCqthAM1cl" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Buy<br/> Notional</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">FX Forward Contracts</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_415_20201231__us-gaap--DerivativeInstrumentRiskAxis__custom--SellAUDBuyUSDFwdContractMember_zlaucHsNUUCg" style="vertical-align: bottom; background-color: White"> <td style="width: 51%; text-align: left; padding-left: 0.75pt">Sell AUD/Buy USD Fwd Contract</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">12</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">1,600</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">1,233</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_41B_20201231__us-gaap--DerivativeInstrumentRiskAxis__custom--SellCADBuyUSDFwdContractMember_zkPVkG9lTbCd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Sell CAD/Buy USD Fwd Contract</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">14</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">14,500</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">11,381</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_418_20201231__us-gaap--HedgingDesignationAxis__us-gaap--NondesignatedMember_z4N7rJArsO45" style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Total</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">26</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"> </td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">12,614</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 12 1600000 1233000 14 14500000 11381000 26 12614000 <p id="xdx_80E_eus-gaap--IncomeTaxDisclosureTextBlock_zlzXwr7rkLS4" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>12.            <span id="xdx_821_zElWvROLHCx5">INCOME TAXES</span></b></span></p> <p id="xdx_897_eus-gaap--ScheduleOfComponentsOfIncomeTaxExpenseBenefitTableTextBlock_z2zdPZD7TBO7" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BE_zBAc2UEoqdWi">Company’s income tax provision</span> consisted of the following:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureIncomeTaxesDetailsAbstract_pn3n3_zOf24G7YdHQ3" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - INCOME TAXES (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">For the years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20200101__20201231_zAQJHp04llr6" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20190101__20191231_zKdrNFSd772" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20180101__20181231_z51iLVCDPZk2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40F_eus-gaap--CurrentIncomeTaxExpenseBenefitContinuingOperationsAbstract_iB_z8IMNrIwNtrk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Current:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--CurrentFederalTaxExpenseBenefit_maCzdm6_zylcVPG65Ohg" style="vertical-align: bottom; background-color: White"> <td style="width: 51%; padding-left: 8.65pt">Federal</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">67,861</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">43,593</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">49,911</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CurrentStateAndLocalTaxExpenseBenefit_maCzdm6_zPYAmCCfzuz3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">State</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">18,381</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">15,337</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">13,602</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CurrentForeignTaxExpenseBenefit_maCzdm6_zqOl05qJfCF1" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Foreign</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">8,869</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">6,111</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,929</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CurrentIncomeTaxExpenseBenefit_iT_mtCzdm6_maITEBzLlv_zUCHCQO5FtC4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Total current tax</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">95,111</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">65,041</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">71,442</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--DeferredIncomeTaxExpenseBenefitContinuingOperationsAbstract_iB_zyZ4BCHrEyR1" style="vertical-align: bottom; background-color: White"> <td>Deferred:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--DeferredFederalIncomeTaxExpenseBenefit_maDITEBzvha_zIIP829QEeyb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Federal</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(2,076</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(5,217</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">6,091</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--DeferredStateAndLocalIncomeTaxExpenseBenefit_maDITEBzvha_zBrBLncbvxGf" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">State</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">312</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(1,518</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,957</td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--DeferredForeignIncomeTaxExpenseBenefit_maDITEBzvha_zHVCJqz8aOW3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Foreign</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">549</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(493</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(420</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_405_eus-gaap--DeferredIncomeTaxExpenseBenefit_iT_mtDITEBzvha_maITEBzLlv_zVEQIhJWx3rd" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Total deferred tax</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,215</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(7,228</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,628</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--IncomeTaxExpenseBenefit_iT_mtITEBzLlv_zF8YnKjO2MR3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Total income tax provision</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">93,896</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">57,813</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">79,070</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8A4_zwcHL720Uq2j" style="margin-top: 0; margin-bottom: 0"/> <p id="xdx_892_eus-gaap--ScheduleOfEffectiveIncomeTaxRateReconciliationTableTextBlock_z8yOtQl4WWx5" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BB_zXIZLnUSkVH3">primary factors causing income tax expense to be different than the federal statutory rate</span> for 2020, 2019 and 2018 are as follows:</span></p> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%"> <tr style="vertical-align: bottom"> <td style="text-align: left">For the years ended December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20200101__20201231_zEwKEAXwfTre" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49F_20190101__20191231_zlcd8BrB1Hk3" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20180101__20181231_zR7OtlcVmz3c" style="border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_405_eus-gaap--IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate_maITEBz8u3_zoXyFEybchjd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left">Income tax at statutory rate</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">74,491</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">54,845</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">65,254</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--IncomeTaxReconciliationStateAndLocalIncomeTaxes_maITEBz8u3_znbAqH9RY0W3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">State income tax expense (net of federal benefit)</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">14,393</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,182</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">12,984</td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--IncomeTaxReconciliationForeignIncomeTaxRateDifferential_maCzHNv_maITEBz8u3_zFWDi8MqTyR2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Foreign tax expense</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,341</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">933</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,186</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--IncomeTaxReconciliationTaxCreditsForeign_iN_di_msITEBz8u3_z9ZbBZHRYGC3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Foreign tax credit</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(240</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(242</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(234</td><td style="text-align: left">)</td></tr> <tr id="xdx_400_eus-gaap--EffectiveIncomeTaxRateReconciliationTaxCutsAndJobsActOf2017TransitionTaxOnAccumulatedForeignEarningsAmount_maITEBz8u3_znOdAKnv86ml" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Repatriation tax under TCJA</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1429">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(844</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,233</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--OtherComprehensiveIncomeFinalizationOfPensionAndNonPensionPostretirementPlanValuationTax_maITEBz8u3_z8d1UpkHzoNk" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Pension settlement</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1433">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(10,537</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1435">—</span></td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--EffectiveIncomeTaxRateReconciliationShareBasedCompensationExcessTaxBenefitAmount_maITEBz8u3_zta1pyWOoaO5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Executive compensation</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">5,557</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,445</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,165</td><td style="text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--RestrictedStockExpense_iN_di_maITEBz8u3_zQlyCtzjJtak" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Restricted stock adjustments</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(3,927</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,973</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(4,420</td><td style="text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--IncomeTaxReconciliationOtherAdjustments_maITEBz8u3_zvvluUVTT4C1" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">1,281</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">4,004</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">902</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--IncomeTaxExpenseBenefit_iT_mtITEBz8u3_zknHkSFxs9Nl" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Total income tax provision</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">93,896</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">57,813</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">79,070</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8AD_zXxFIBEKLx85" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">Other includes the release of deferred tax liabilities, tax credits, valuation allowance, and other immaterial adjustments.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">During 2018, the Company completed the analysis of earnings and profits of foreign investments. This resulted in the recognition at year ended December 31, 2018 of an additional $1.2 million related to the imposition of a tax on deemed repatriated earnings of foreign subsidiaries. The Company has elected to include the global intangible low-taxed income (GILTI) as part of tax expense in the year incurred.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Provision for Income Taxes resulted in an effective tax rate of <span id="xdx_900_eus-gaap--EffectiveIncomeTaxRateReconciliationChangeInEnactedTaxRate_pip0_dp_c20200101__20201231_zlbcLTSbtaO5" title="Provision for Income Tax, effective rate">26.5%</span> on Income Before Income Taxes for the year ended December 31, 2020. The effective rate differs from the annual federal statutory rate primarily because of state and foreign income taxes, adjustments related to the accelerated stock vesting expense and certain other disallowed deductions.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">For 2019 the effective tax rate was <span id="xdx_90D_eus-gaap--EffectiveIncomeTaxRateReconciliationChangeInEnactedTaxRate_pip0_dp_c20190101__20191231_zBwzhMzChrZc">22.1%</span>. The effective rate differs from the annual federal statutory rate primarily because of state and foreign income taxes and beneficial adjustments related to the pension settlement.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">For 2018 the effective tax rate was <span id="xdx_906_eus-gaap--EffectiveIncomeTaxRateReconciliationChangeInEnactedTaxRate_pip0_dp_c20180101__20181231_zhYzNPyp3e3e">25.4%</span>. The effective income tax rate differs from the annual federal statutory tax rate primarily because of state and foreign income taxes, tax benefits associated with restricted stock and adjustments due to the TCJA.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">During 2020, 2019 and 2018, the Company paid income taxes of $81.2 million, $75.8 million and $77.3 million, respectively, net of refunds.</span></p> <p id="xdx_89A_eus-gaap--ScheduleOfDeferredTaxAssetsAndLiabilitiesTableTextBlock_zkUeFFFaSVMc" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">Deferred income taxes reflect the net tax effects of the temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and income tax purposes. <span id="xdx_8B3_zIBEqf3mJhba">Significant components of the Company’s deferred tax assets and liabilities</span> at December 31, 2020 and 2019 are as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureIncomeTaxesDetails3Abstract_pn3n3_zZ34ivy1QhDi" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - INCOME TAXES (Details 3)"> <tr style="vertical-align: bottom"> <td style="text-align: left">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20201231_zpiyF2iwOSya" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49A_20191231_zN7bmk0UcVFc" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_eus-gaap--DeferredTaxAssetsNetAbstract_iB_zvq2hQRyjhAj" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Deferred tax assets:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities_iI_maCzr7X_z6FbKFoquH22" style="vertical-align: bottom; background-color: White"> <td style="width: 54%; text-align: left; padding-left: 8.65pt">Termite accrual</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">721</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">786</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_402_ecustom--DeferredTaxAssetsTaxDeferredExpenseInsuranceAndContingencies_iI_maCzr7X_zADKiZqJzpn4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Insurance and contingencies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">19,531</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">18,464</td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--DeferredTaxAssetsDeferredIncome_iI_maCzr7X_z84t6hvTMqlc" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Unearned revenues</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">11,825</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">11,506</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_ecustom--DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsOtherThanPension_iI_maCzr7X_zgWj4y5mxVq3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Compensation and benefits</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">12,304</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">11,983</td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--DeferredTaxAssetsOperatingLossCarryforwards_iI_maCzr7X_z9iMn2yuaRki" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">State and foreign operating loss carryforwards</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,768</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,939</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAllowanceForDoubtfulAccounts_iI_maCzr7X_zUCoqxRjLhZ4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Bad debt reserve</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">4,214</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,312</td><td style="text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DeferredTaxAssetsTaxCreditCarryforwardsForeign_iI_maCzr7X_zuwCfllUv3ij" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Foreign tax credit</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">3,804</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,972</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DeferredTaxAssetsOther_iI_maCzr7X_zZBifRiNI8Va" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Other</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,519</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,439</td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--DeferredTaxAssetsValuationAllowance_iNI_di_msCzr7X_zxBSrgIQXht5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Valuation allowance</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(144</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(83</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40A_eus-gaap--DeferredTaxAssetsGross_iTI_mtCzr7X_z8fB6ZjaHjva" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Total deferred tax assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">57,542</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">57,318</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--DeferredTaxLiabilitiesAbstract_iB_ziMRml5u9ji6" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Deferred tax liabilities:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--DeferredTaxLiabilitiesPropertyPlantAndEquipment_iNI_di_maCztlv_zOJVmoKlrqwk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Depreciation and amortization</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(25,730</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(24,981</td><td style="text-align: left">)</td></tr> <tr id="xdx_40C_ecustom--DeferredTaxLiabilitiesNetPensionLiability_iNI_di_maCztlv_zEzgL6o5A0c3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Net pension liability</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(727</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(5,279</td><td style="text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets_iNI_di_maCztlv_z1tGFtyJlSSj" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Intangibles and other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(39,475</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(34,805</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_400_eus-gaap--DeferredTaxLiabilities_iNTI_di_mtCztlv_zFyrf7X0wwJ3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Total deferred tax liabilities</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(65,932</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">(65,065</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40C_eus-gaap--ComponentsOfDeferredTaxAssetsAndLiabilitiesAbstract_iB_zuRU6pvOoXd5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Net deferred taxes</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DeferredTaxAssetsNetAbstract_iB_zJ0sHnwzKXNf" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Deferred tax assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">2,222</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">2,180</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--DeferredTaxLiabilitiesAbstract_iB_zVtfywRuo7A6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Deferred tax liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">(10,612</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">(9,927</td><td style="text-align: left">)</td></tr> </table> <p id="xdx_8A3_zJL4LjMgkuJ4" style="margin-top: 0; margin-bottom: 0"/> <p id="xdx_89F_eus-gaap--SummaryOfValuationAllowanceTextBlock_zFDa1DIwDVC9" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8BF_zLPJOKubLFvi">Analysis of the valuation allowance</span>:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureIncomeTaxesDetails4Abstract_pn3n3_zjjkps6GXxg1" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - INCOME TAXES (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20200101__20201231_zhtRp5OJW0Mh" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20190101__20191231_zACeYHXdjB2l" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_401_eus-gaap--DeferredTaxAssetsValuationAllowance_iS_zAkhhDUb45T2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Valuation allowance at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">83</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">76</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--ValuationAllowanceDeferredTaxAssetChangeInAmount_zB56pCLSJs1g" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Increase in valuation allowance</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">61</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DeferredTaxAssetsValuationAllowance_iE_zTMdDHERDQe" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Valuation allowance at end of year</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">144</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">83</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> <p id="xdx_8A2_zaBxCsoAJIq9" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">As of December 31, 2020, the Company has net operating loss carryforwards for foreign and state income tax purposes of approximately $<span id="xdx_906_eus-gaap--OperatingLossCarryforwards_iI_pn3n3_dm_c20201231__us-gaap--IncomeTaxAuthorityAxis__custom--StateAndLocalAndForeignJurisdictionMember_ze96foQMeNI2" title="Net operating loss carryforwards">58.5</span> million, which will be available to offset future taxable income. If not used, these carryforwards will expire between 2021 and 2032. Management believes that it is unlikely to be able to utilize approximately $<span id="xdx_905_eus-gaap--OperatingLossCarryforwards_iI_pn3n3_dm_c20201231__us-gaap--IncomeTaxAuthorityAxis__us-gaap--ForeignCountryMember_zrVNlthGZOl7">0.7</span> million of foreign net operating losses before they expire and has included a valuation allowance for the effect of these unrealizable operating loss carryforwards. The valuation allowance increased by $<span id="xdx_905_ecustom--ValuationAllowanceNetOperatingLossCarryforwardIncreaseInAmount_iI_pn3n3_dm_c20201231__us-gaap--IncomeTaxAuthorityAxis__us-gaap--ForeignCountryMember_zgkQHiUh8CMb" title="Increase in valuation allowance, net operating losses">0.06</span> million due to foreign net operating losses. The Company has a foreign tax credit carryforward of $<span id="xdx_901_eus-gaap--TaxCreditCarryforwardAmount_iI_pn3n3_dm_c20201231__srt--StatementGeographicalAxis__us-gaap--NonUsMember_zSTa23gp5PXi" title="Tax Credit Carryforward">3.8</span> million which if not fully utilized will expire in 2026.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Earnings from continuing operations before income tax included foreign income of $<span id="xdx_908_eus-gaap--IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign_pn3n3_dm_c20200101__20201231_zn06g9RD2nN3" title="Foreign earnings from continuing operations before income tax">25.3</span> million in 2020, $<span id="xdx_90A_eus-gaap--IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign_pn3n3_dm_c20190101__20191231_z9289nTpWU59">26.7</span> million in 2019 and $<span id="xdx_904_eus-gaap--IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign_pn3n3_dm_c20180101__20181231_zcEIeLjD9TTg">22.7</span> million in 2018. The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisition of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not part of the Company’s current business plan.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The total amount of unrecognized tax benefits at December 31, 2020 that, if recognized, would affect the effective tax rate is $0.8 million.</span></p> <p id="xdx_897_eus-gaap--SummaryOfIncomeTaxContingenciesTextBlock_ziGC4iKuU1P5" style="font: 10pt Times New Roman, Times, Serif; margin-right: 0; margin-bottom: 10pt; margin-left: 0; text-align: justify"><span style="font-size: 10pt">A <span id="xdx_8B0_zM0z02NFIafg">reconciliation of the beginning and ending amount of unrecognized tax benefits</span> is as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureIncomeTaxesDetails5Abstract_pn3n3_zeb0AnuTRy94" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - INCOME TAXES (Details 5)"> <tr style="vertical-align: bottom"> <td style="text-align: left">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20200101__20201231_zOk6dXZXm8ej" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20190101__20191231_z8hfmdaCrKV8" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_407_eus-gaap--UnrecognizedTaxBenefits_iS_zD4lX5PM0QR9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Unrecognized tax benefits at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">844</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">2,554</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions_z3nKw40vh46j" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Additions for tax positions of prior years</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1549">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">844</td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions_iN_di_zpBr4nnK4Meg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Reductions for tax positions of prior years</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1552">—</span></td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(2,554</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40E_eus-gaap--UnrecognizedTaxBenefits_iE_zXknErIpVMG2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt; padding-bottom: 2.5pt">Unrecognized tax benefits at end of year</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">844</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">844</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A3_zx0QyHDnsnZb" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company and its subsidiaries are subject to U.S. federal income tax as well as income tax of multiple state and foreign jurisdictions. In addition, the Company has subsidiaries in various state and international jurisdictions that are currently under audit for years ranging from 2013 through 2019. With few exceptions, we are no longer subject to U.S. federal, state and local, or non-U.S., income tax examinations for years prior to 2013.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">It is reasonably possible that the amount of unrecognized tax benefits will decrease in the next 12 months.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company’s policy is to record interest and penalties related to income tax matters in income tax expense. Accrued interest and penalties were $<span id="xdx_90D_eus-gaap--IncomeTaxExaminationPenaltiesAndInterestAccrued_iI_pn3n3_dm_c20201231_zpZHvKEVhlyl" title="Accrued interest and penalties">0.07</span> million and $<span id="xdx_90E_eus-gaap--IncomeTaxExaminationPenaltiesAndInterestAccrued_iI_pn3n3_dm_c20191231_zlb6S7OthxR9">0.03</span> million as of December 31, 2020 and 2019, respectively. During 2020 the Company recognized interest and penalties of $<span id="xdx_900_eus-gaap--IncomeTaxExaminationPenaltiesAndInterestExpense_pn3n3_dm_c20200101__20201231_zsTb4HckAWuf" title="Interest and penalties">0.1</span> million.</span></p> <p id="xdx_897_eus-gaap--ScheduleOfComponentsOfIncomeTaxExpenseBenefitTableTextBlock_z2zdPZD7TBO7" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BE_zBAc2UEoqdWi">Company’s income tax provision</span> consisted of the following:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureIncomeTaxesDetailsAbstract_pn3n3_zOf24G7YdHQ3" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - INCOME TAXES (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">For the years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20200101__20201231_zAQJHp04llr6" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20190101__20191231_zKdrNFSd772" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20180101__20181231_z51iLVCDPZk2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40F_eus-gaap--CurrentIncomeTaxExpenseBenefitContinuingOperationsAbstract_iB_z8IMNrIwNtrk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Current:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--CurrentFederalTaxExpenseBenefit_maCzdm6_zylcVPG65Ohg" style="vertical-align: bottom; background-color: White"> <td style="width: 51%; padding-left: 8.65pt">Federal</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">67,861</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">43,593</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">49,911</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CurrentStateAndLocalTaxExpenseBenefit_maCzdm6_zPYAmCCfzuz3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">State</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">18,381</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">15,337</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">13,602</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CurrentForeignTaxExpenseBenefit_maCzdm6_zqOl05qJfCF1" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Foreign</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">8,869</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">6,111</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,929</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CurrentIncomeTaxExpenseBenefit_iT_mtCzdm6_maITEBzLlv_zUCHCQO5FtC4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Total current tax</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">95,111</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">65,041</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">71,442</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--DeferredIncomeTaxExpenseBenefitContinuingOperationsAbstract_iB_zyZ4BCHrEyR1" style="vertical-align: bottom; background-color: White"> <td>Deferred:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--DeferredFederalIncomeTaxExpenseBenefit_maDITEBzvha_zIIP829QEeyb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Federal</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(2,076</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(5,217</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">6,091</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--DeferredStateAndLocalIncomeTaxExpenseBenefit_maDITEBzvha_zBrBLncbvxGf" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">State</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">312</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(1,518</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,957</td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--DeferredForeignIncomeTaxExpenseBenefit_maDITEBzvha_zHVCJqz8aOW3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Foreign</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">549</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(493</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(420</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_405_eus-gaap--DeferredIncomeTaxExpenseBenefit_iT_mtDITEBzvha_maITEBzLlv_zVEQIhJWx3rd" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Total deferred tax</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,215</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(7,228</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7,628</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--IncomeTaxExpenseBenefit_iT_mtITEBzLlv_zF8YnKjO2MR3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Total income tax provision</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">93,896</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">57,813</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">79,070</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 67861000 43593000 49911000 18381000 15337000 13602000 8869000 6111000 7929000 95111000 65041000 71442000 -2076000 -5217000 6091000 312000 -1518000 1957000 549000 -493000 -420000 -1215000 -7228000 7628000 93896000 57813000 79070000 <p id="xdx_892_eus-gaap--ScheduleOfEffectiveIncomeTaxRateReconciliationTableTextBlock_z8yOtQl4WWx5" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BB_zXIZLnUSkVH3">primary factors causing income tax expense to be different than the federal statutory rate</span> for 2020, 2019 and 2018 are as follows:</span></p> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%"> <tr style="vertical-align: bottom"> <td style="text-align: left">For the years ended December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20200101__20201231_zEwKEAXwfTre" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49F_20190101__20191231_zlcd8BrB1Hk3" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20180101__20181231_zR7OtlcVmz3c" style="border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_405_eus-gaap--IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate_maITEBz8u3_zoXyFEybchjd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 51%; text-align: left">Income tax at statutory rate</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">74,491</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">54,845</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">65,254</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--IncomeTaxReconciliationStateAndLocalIncomeTaxes_maITEBz8u3_znbAqH9RY0W3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">State income tax expense (net of federal benefit)</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">14,393</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,182</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">12,984</td><td style="text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--IncomeTaxReconciliationForeignIncomeTaxRateDifferential_maCzHNv_maITEBz8u3_zFWDi8MqTyR2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Foreign tax expense</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,341</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">933</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,186</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--IncomeTaxReconciliationTaxCreditsForeign_iN_di_msITEBz8u3_z9ZbBZHRYGC3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Foreign tax credit</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(240</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(242</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(234</td><td style="text-align: left">)</td></tr> <tr id="xdx_400_eus-gaap--EffectiveIncomeTaxRateReconciliationTaxCutsAndJobsActOf2017TransitionTaxOnAccumulatedForeignEarningsAmount_maITEBz8u3_znOdAKnv86ml" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Repatriation tax under TCJA</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1429">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(844</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,233</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--OtherComprehensiveIncomeFinalizationOfPensionAndNonPensionPostretirementPlanValuationTax_maITEBz8u3_z8d1UpkHzoNk" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Pension settlement</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1433">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(10,537</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1435">—</span></td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--EffectiveIncomeTaxRateReconciliationShareBasedCompensationExcessTaxBenefitAmount_maITEBz8u3_zta1pyWOoaO5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Executive compensation</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">5,557</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,445</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,165</td><td style="text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--RestrictedStockExpense_iN_di_maITEBz8u3_zQlyCtzjJtak" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Restricted stock adjustments</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(3,927</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,973</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(4,420</td><td style="text-align: left">)</td></tr> <tr id="xdx_404_eus-gaap--IncomeTaxReconciliationOtherAdjustments_maITEBz8u3_zvvluUVTT4C1" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">1,281</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">4,004</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">902</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--IncomeTaxExpenseBenefit_iT_mtITEBz8u3_zknHkSFxs9Nl" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Total income tax provision</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">93,896</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">57,813</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">79,070</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 74491000 54845000 65254000 14393000 10182000 12984000 2341000 933000 1186000 240000 242000 234000 -844000 1233000 -10537000 5557000 2445000 2165000 3927000 2973000 4420000 1281000 4004000 902000 93896000 57813000 79070000 0.265 0.221 0.254 <p id="xdx_89A_eus-gaap--ScheduleOfDeferredTaxAssetsAndLiabilitiesTableTextBlock_zkUeFFFaSVMc" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">Deferred income taxes reflect the net tax effects of the temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and income tax purposes. <span id="xdx_8B3_zIBEqf3mJhba">Significant components of the Company’s deferred tax assets and liabilities</span> at December 31, 2020 and 2019 are as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureIncomeTaxesDetails3Abstract_pn3n3_zZ34ivy1QhDi" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - INCOME TAXES (Details 3)"> <tr style="vertical-align: bottom"> <td style="text-align: left">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20201231_zpiyF2iwOSya" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49A_20191231_zN7bmk0UcVFc" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40B_eus-gaap--DeferredTaxAssetsNetAbstract_iB_zvq2hQRyjhAj" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Deferred tax assets:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities_iI_maCzr7X_z6FbKFoquH22" style="vertical-align: bottom; background-color: White"> <td style="width: 54%; text-align: left; padding-left: 8.65pt">Termite accrual</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">721</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">786</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_402_ecustom--DeferredTaxAssetsTaxDeferredExpenseInsuranceAndContingencies_iI_maCzr7X_zADKiZqJzpn4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Insurance and contingencies</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">19,531</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">18,464</td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--DeferredTaxAssetsDeferredIncome_iI_maCzr7X_z84t6hvTMqlc" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Unearned revenues</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">11,825</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">11,506</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_ecustom--DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsOtherThanPension_iI_maCzr7X_zgWj4y5mxVq3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Compensation and benefits</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">12,304</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">11,983</td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--DeferredTaxAssetsOperatingLossCarryforwards_iI_maCzr7X_z9iMn2yuaRki" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">State and foreign operating loss carryforwards</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,768</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,939</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAllowanceForDoubtfulAccounts_iI_maCzr7X_zUCoqxRjLhZ4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Bad debt reserve</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">4,214</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,312</td><td style="text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DeferredTaxAssetsTaxCreditCarryforwardsForeign_iI_maCzr7X_zuwCfllUv3ij" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Foreign tax credit</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">3,804</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,972</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DeferredTaxAssetsOther_iI_maCzr7X_zZBifRiNI8Va" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Other</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">2,519</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">2,439</td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--DeferredTaxAssetsValuationAllowance_iNI_di_msCzr7X_zxBSrgIQXht5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Valuation allowance</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(144</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(83</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40A_eus-gaap--DeferredTaxAssetsGross_iTI_mtCzr7X_z8fB6ZjaHjva" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 17.3pt">Total deferred tax assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">57,542</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">57,318</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--DeferredTaxLiabilitiesAbstract_iB_ziMRml5u9ji6" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Deferred tax liabilities:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--DeferredTaxLiabilitiesPropertyPlantAndEquipment_iNI_di_maCztlv_zOJVmoKlrqwk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Depreciation and amortization</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(25,730</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(24,981</td><td style="text-align: left">)</td></tr> <tr id="xdx_40C_ecustom--DeferredTaxLiabilitiesNetPensionLiability_iNI_di_maCztlv_zEzgL6o5A0c3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Net pension liability</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(727</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(5,279</td><td style="text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets_iNI_di_maCztlv_z1tGFtyJlSSj" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Intangibles and other</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(39,475</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(34,805</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_400_eus-gaap--DeferredTaxLiabilities_iNTI_di_mtCztlv_zFyrf7X0wwJ3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 17.3pt">Total deferred tax liabilities</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(65,932</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">(65,065</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40C_eus-gaap--ComponentsOfDeferredTaxAssetsAndLiabilitiesAbstract_iB_zuRU6pvOoXd5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Net deferred taxes</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DeferredTaxAssetsNetAbstract_iB_zJ0sHnwzKXNf" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Deferred tax assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">2,222</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">2,180</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--DeferredTaxLiabilitiesAbstract_iB_zVtfywRuo7A6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Deferred tax liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">(10,612</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">(9,927</td><td style="text-align: left">)</td></tr> </table> 721000 786000 19531000 18464000 11825000 11506000 12304000 11983000 2768000 3939000 4214000 4312000 3804000 3972000 2519000 2439000 144000 83000 57542000 57318000 25730000 24981000 727000 5279000 39475000 34805000 65932000 65065000 <p id="xdx_89F_eus-gaap--SummaryOfValuationAllowanceTextBlock_zFDa1DIwDVC9" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8BF_zLPJOKubLFvi">Analysis of the valuation allowance</span>:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_883_ecustom--DisclosureIncomeTaxesDetails4Abstract_pn3n3_zjjkps6GXxg1" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - INCOME TAXES (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20200101__20201231_zhtRp5OJW0Mh" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20190101__20191231_zACeYHXdjB2l" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_401_eus-gaap--DeferredTaxAssetsValuationAllowance_iS_zAkhhDUb45T2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Valuation allowance at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">83</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">76</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--ValuationAllowanceDeferredTaxAssetChangeInAmount_zB56pCLSJs1g" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Increase in valuation allowance</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">61</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">7</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DeferredTaxAssetsValuationAllowance_iE_zTMdDHERDQe" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Valuation allowance at end of year</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">144</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left">$</td><td style="border-bottom: Black 1pt solid; text-align: right">83</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> </table> 83000 76000 61000 7000 144000 83000 58500000 700000 60000.00 3800000 25300000 26700000 22700000 <p id="xdx_897_eus-gaap--SummaryOfIncomeTaxContingenciesTextBlock_ziGC4iKuU1P5" style="font: 10pt Times New Roman, Times, Serif; margin-right: 0; margin-bottom: 10pt; margin-left: 0; text-align: justify"><span style="font-size: 10pt">A <span id="xdx_8B0_zM0z02NFIafg">reconciliation of the beginning and ending amount of unrecognized tax benefits</span> is as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureIncomeTaxesDetails5Abstract_pn3n3_zeb0AnuTRy94" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - INCOME TAXES (Details 5)"> <tr style="vertical-align: bottom"> <td style="text-align: left">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20200101__20201231_zOk6dXZXm8ej" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20190101__20191231_z8hfmdaCrKV8" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_407_eus-gaap--UnrecognizedTaxBenefits_iS_zD4lX5PM0QR9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left">Unrecognized tax benefits at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">844</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">2,554</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions_z3nKw40vh46j" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Additions for tax positions of prior years</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1549">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">844</td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions_iN_di_zpBr4nnK4Meg" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Reductions for tax positions of prior years</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1552">—</span></td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(2,554</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40E_eus-gaap--UnrecognizedTaxBenefits_iE_zXknErIpVMG2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt; padding-bottom: 2.5pt">Unrecognized tax benefits at end of year</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">844</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">844</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 844000 2554000 844000 2554000 844000 844000 70000.00 30000.00 100000 <p id="xdx_806_eus-gaap--LossContingencyDisclosures_zLJnd6pfO875" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>13.           <span id="xdx_820_zJDwHsRdeSIg">ACCRUAL FOR TERMITE CONTRACTS</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">In accordance with the FASB ASC Topic 450 <i>“Contingencies,”</i> the Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future cost include termiticide life expectancy and government regulation.</span></p> <p id="xdx_89C_eus-gaap--ScheduleOfLossContingenciesByContingencyTextBlock_zv1m158hKXed" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">A <span id="xdx_8BA_zxilhtmOT9H">reconciliation of changes in the accrual for termite contracts</span> is as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88A_ecustom--DisclosureAccrualForTermiteContractsDetailsAbstract_pn3n3_zXhrbuLHs3Af" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - ACCRUAL FOR TERMITE CONTRACTS (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_493_20200101__20201231_zML2QycGl57k" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20190101__20191231_zwzgVsEsAvpg" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_407_eus-gaap--LossContingencyAccrualAtCarryingValue_iS_zd9UQaeMtCo2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Accrual for termite claims at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">3,139</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">3,219</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--LossContingencyAccrualProvision_z18nPxxs7Feb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Current year provision</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1,276</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,014</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--LossContingencyAccrualPayments_iN_di_z3Sxc0r4ALW6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Settlements, claims, and expenditures</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,543</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(3,094</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_401_eus-gaap--LossContingencyAccrualAtCarryingValue_iE_zEN3oZcbUrBe" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Accrual for termite claims at end of year</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">2,872</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">3,139</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8AD_zwLdaQfh6dU5" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The accrual for termite contracts is included in other current liabilities, $1.9 million and $2.3 million at December 31, 2020 and 2019, respectively, and long-term accrued liabilities, $0.9 million and $0.8 million at December 31, 2020 and 2019, respectively, on the Company’s consolidated statements of financial position.</span></p> <p id="xdx_89C_eus-gaap--ScheduleOfLossContingenciesByContingencyTextBlock_zv1m158hKXed" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">A <span id="xdx_8BA_zxilhtmOT9H">reconciliation of changes in the accrual for termite contracts</span> is as follows:</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_88A_ecustom--DisclosureAccrualForTermiteContractsDetailsAbstract_pn3n3_zXhrbuLHs3Af" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - ACCRUAL FOR TERMITE CONTRACTS (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">At December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_493_20200101__20201231_zML2QycGl57k" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49E_20190101__20191231_zwzgVsEsAvpg" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_407_eus-gaap--LossContingencyAccrualAtCarryingValue_iS_zd9UQaeMtCo2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%; text-align: left; padding-left: 0.75pt">Accrual for termite claims at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">3,139</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">3,219</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_402_eus-gaap--LossContingencyAccrualProvision_z18nPxxs7Feb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Current year provision</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">1,276</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">3,014</td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--LossContingencyAccrualPayments_iN_di_z3Sxc0r4ALW6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Settlements, claims, and expenditures</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(1,543</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(3,094</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_401_eus-gaap--LossContingencyAccrualAtCarryingValue_iE_zEN3oZcbUrBe" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Accrual for termite claims at end of year</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">2,872</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">3,139</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 3139000 3219000 1276000 3014000 1543000 3094000 2872000 3139000 <p id="xdx_803_eus-gaap--OperatingLeasesOfLessorDisclosureTextBlock_zTMUPDnucTCb" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>14.             <span id="xdx_82F_zZpq2pp8mfAa">LEASES</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The Company leases certain buildings, vehicles, and equipment in order to reduce the risk associated with ownership. The Company elected the practical expedient approach permitted under ASC 842 not to include short-term leases with a duration of 12 months or less on the balance sheet. As of December 31, 2020 and 2019, all leases were classified as operating leases. Building leases generally carry terms of 5 to 10 years with annual rent escalations at fixed amounts per the lease. Vehicle leases generally carry a fixed term of one year with renewal options to extend the lease on a monthly basis resulting in lease terms up to 7 years depending on the class of vehicle. The exercise of renewal options is at the Company’s sole discretion. It is reasonably certain that the Company will exercise the renewal options on its vehicle leases. The measurement of right-of-use assets and liabilities for vehicle leases includes the fixed payments associated with such renewal periods. We separate lease and non-lease components of contracts. Our lease agreements do not contain any material variable payments, residual value guarantees, early termination penalties or restrictive covenants.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company uses the rate implicit in the lease when available; however, most of our leases do not provide a readily determinable implicit rate. Accordingly, we estimate our incremental borrowing rate based on information available at lease commencement.</span></p> <p id="xdx_896_ecustom--ScheduleOfLeaseClassificationTableTextBlock_z9RMao6QFOZ9" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureLeaseDetailsAbstract_pn3n3_zBV3rl0bduCe" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - LEASE (Details)"> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: left; padding-bottom: 1pt"/><td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center; padding-bottom: 1pt"/><td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; padding-bottom: 1pt"/><td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; padding-bottom: 1pt"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td id="xdx_49E_20200101__20201231_zs4CTyyjOSql" style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td id="xdx_49B_20190101__20191231_zlTeOKdkAak8" style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="padding-bottom: 1pt"/></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">(dollars in thousands)</span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; text-align: center; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="6" style="white-space: nowrap; border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: center"><span style="font-size: 10pt"><b>Years Ended <br/> December 31,</b></span></td> <td style="padding-bottom: 1pt"> </td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="white-space: nowrap; border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><span id="xdx_8BD_zm6NjXZiXP1f">Lease Classification</span></span></td><td style="white-space: nowrap; font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: center"><span style="font-size: 10pt">Financial Statement Classification</span></td><td style="white-space: nowrap; font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: center">2020</td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="padding-bottom: 1pt"> </td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center">2019</td> <td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_408_eus-gaap--ShortTermLeaseCost_pn3n3_maLCzVv8_zaFWd8lGP2Wj" style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; width: 13%; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Short-term lease cost</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 58%; text-align: left"><span style="font-size: 10pt">Cost of services provided, Sales, general, and administrative expenses </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"><b>$</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt"><b>189</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td> <td style="width: 3%"> </td> <td style="width: 1%">$</td> <td style="width: 8%; text-align: right">351</td> <td style="width: 1%"> </td></tr> <tr id="xdx_408_eus-gaap--OperatingLeaseCost_pn3n3_maLCzVv8_zLGDHC8RvMgg" style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt; padding-left: 0.75pt"><span style="font-size: 10pt">Operating lease cost</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt">Cost of services provided, Sales, general, and administrative expenses </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b>85,426</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt"> </span></td> <td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid"> </td> <td style="border-bottom: Black 1pt solid; text-align: right">77,412</td> <td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_406_eus-gaap--LeaseCost_pn3n3_mtLCzVv8_z1nV5a7PMOo5" style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Total lease expense</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b>$</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b>85,615</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td> <td> </td> <td>$</td> <td style="text-align: right">77,763</td> <td> </td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; padding-left: 0.75pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td> <td> </td> <td> </td> <td style="text-align: right"> </td> <td> </td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td colspan="4" style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Other Information:</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td> <td> </td> <td> </td> <td style="text-align: right"> </td> <td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 8.65pt"/><td/><td/> <td style="text-align: left"/><td id="xdx_494_20201231_zl6fwkRL6Xfa" style="text-align: center"/><td style="text-align: left"/> <td/> <td/> <td id="xdx_49D_20191231_zGextfAZ8d7b" style="text-align: center"/> <td/></tr> <tr id="xdx_404_eus-gaap--OperatingLeaseWeightedAverageRemainingLeaseTerm1_iI_dt_zSIsZQuVb9Rd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 8.65pt">Weighted average remaining lease term - operating leases</td> <td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b> </b></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"><b><span style="-sec-ix-hidden: xdx2ixbrl1596">3.76 Yrs</span></b></span></td><td style="text-align: left"> </td> <td> </td> <td> </td> <td style="white-space: nowrap; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1597">3.90 Yrs</span></td> <td> </td></tr> <tr id="xdx_40B_eus-gaap--OperatingLeaseWeightedAverageDiscountRatePercent_iI_pii_dp_z8dWmXBtsfI7" style="vertical-align: bottom; background-color: White"> <td colspan="4" style="width: 73%; text-align: left; padding-left: 8.65pt">Weighted average discount rate - operating leases</td><td style="width: 4%"> </td> <td style="text-align: left; padding-left: 8.65pt"> </td><td><b> </b></td><td style="width: 8%; text-align: right"><b>3.93%</b></td><td style="width: 1%; text-align: left"> </td> <td style="width: 3%"> </td> <td style="width: 1%"> </td> <td style="width: 8%; text-align: right">3.94%</td> <td style="width: 1%"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 8.65pt">Cash paid for amounts included in the measurement of lease liabilities</td><td> </td> <td style="text-align: left; padding-left: 8.65pt"> </td><td><b> </b></td><td style="text-align: right"><b> </b></td><td style="text-align: left"> </td> <td> </td> <td> </td> <td style="text-align: right"> </td> <td> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td colspan="4" style="text-align: left; padding-left: 8.65pt">Operating cash flows for operating leases:</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td id="xdx_987_ecustom--OperatingCashFlowsForOperatingLeases_c20200101__20201231_z0JH4Qwiu5Ef" style="text-align: right" title="Operating cash flow for operating leases"><b>84,673</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td id="xdx_980_ecustom--OperatingCashFlowsForOperatingLeases_c20190101__20191231_zMH02wICEqpk" style="text-align: right">76,404</td> <td> </td></tr> <tr id="xdx_400_eus-gaap--DisposalGroupIncludingDiscontinuedOperationCapitalLeasedAssetsNoncurrent_iI_zVMJmaMVJBn8" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 17.3pt">Operating lease right-of-use assets, net</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td style="text-align: right"><b>212,342</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td style="text-align: right">200,727</td> <td> </td></tr> <tr id="xdx_402_eus-gaap--CapitalLeaseObligationsCurrent_iI_z7xLs6RKs2xk" style="vertical-align: bottom; background-color: White"> <td colspan="4" style="text-align: left; padding-left: 17.3pt">Operating lease liabilities-current</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td style="text-align: right"><b>73,248</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td style="text-align: right">66,117</td> <td> </td></tr> <tr id="xdx_407_eus-gaap--CapitalLeaseObligationsNoncurrent_iI_zv94qKOHvTGh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 17.3pt">Operating lease liabilities, less current portion</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td style="text-align: right"><b>140,897</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td style="text-align: right">135,651</td> <td> </td></tr> </table> <p id="xdx_8A6_zwgicbwDEfbc" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>Lease Commitments</b></span></p> <p id="xdx_895_eus-gaap--ScheduleOfFutureMinimumLeasePaymentsForCapitalLeasesTableTextBlock_zsiNgXsqac69" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8BA_zQL4TfWAVn42">Future minimum lease payments</span>, including assumed exercise of renewal options at December 31, 2020 were as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88F_ecustom--DisclosureLeaseDetails2Abstract_pn3n3_zMGufShcYLLl" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - LEASE (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">(in thousands)</td><td style="white-space: nowrap"> </td> <td colspan="2" id="xdx_49B_20201231_zERMpCLZkdhe" style="white-space: nowrap; text-align: center">Operating <br/> Leases</td><td> </td></tr> <tr id="xdx_408_eus-gaap--CapitalLeasesFutureMinimumPaymentsNextRollingTwelveMonths_iI_pn3n3_maCLFMPzlt6_z311gpmIkws" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 67%; text-align: left">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">80,425</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearTwo_iI_pn3n3_maCLFMPzlt6_zhnLu4vi2tT5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">63,078</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearThree_iI_pn3n3_maCLFMPzlt6_zCFBaHt2njc5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">42,813</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearFour_iI_pn3n3_maCLFMPzlt6_zHuB6zI3c0u7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">2024</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">20,194</td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearFive_iI_pn3n3_maCLFMPzlt6_zAAm7PloT203" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">2025</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,143</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingAfterYearFive_iI_pn3n3_maCLFMPzlt6_zrD2cr0itAj2" style="vertical-align: bottom; background-color: White"> <td>Thereafter</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">16,390</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--CapitalLeasesFutureMinimumPaymentsDue_iI_pn3n3_maCLFMPzBBG_mtCLFMPzlt6_zje3Y9uqkfT9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Total future minimum lease payments</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">233,043</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--CapitalLeasesFutureMinimumPaymentsInterestIncludedInPayments_iI_pn3n3_msCLFMPzBBG_zSrcHpMelQ53" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Less: Amount representing interest</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">18,898</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--CapitalLeasesFutureMinimumPaymentsPresentValueOfNetMinimumPayments_iI_pn3n3_mtCLFMPzBBG_zSl1AFtNVp9f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt">Total future minimum lease payments, net of interest</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">214,145</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A3_zRoF6n5LymIb" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify; color: Red"><span style="font-size: 10pt"> </span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Future commitments presented in the table above include lease payments in renewal periods for which it is reasonably certain that the Company will exercise the renewal option. Total future minimum lease payments for operating leases, including the amount representing interest, are comprised of $97.9 million for building leases and $135.1 million for vehicle leases. As of December 31, 2020, the Company had additional future obligations of $7.0 million for leases that had not yet commenced.</span></p> <p id="xdx_896_ecustom--ScheduleOfLeaseClassificationTableTextBlock_z9RMao6QFOZ9" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureLeaseDetailsAbstract_pn3n3_zBV3rl0bduCe" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - LEASE (Details)"> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: left; padding-bottom: 1pt"/><td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; padding-bottom: 1pt"/> <td colspan="2" style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center; padding-bottom: 1pt"/><td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; padding-bottom: 1pt"/><td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; padding-bottom: 1pt"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td id="xdx_49E_20200101__20201231_zs4CTyyjOSql" style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td id="xdx_49B_20190101__20191231_zlTeOKdkAak8" style="font: 10pt Times New Roman, Times, Serif; white-space: nowrap; text-align: center"/> <td style="padding-bottom: 1pt"/></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">(dollars in thousands)</span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; text-align: center; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="6" style="white-space: nowrap; border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: center"><span style="font-size: 10pt"><b>Years Ended <br/> December 31,</b></span></td> <td style="padding-bottom: 1pt"> </td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="white-space: nowrap; border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><span id="xdx_8BD_zm6NjXZiXP1f">Lease Classification</span></span></td><td style="white-space: nowrap; font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: center"><span style="font-size: 10pt">Financial Statement Classification</span></td><td style="white-space: nowrap; font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: center">2020</td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="padding-bottom: 1pt"> </td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center">2019</td> <td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_408_eus-gaap--ShortTermLeaseCost_pn3n3_maLCzVv8_zaFWd8lGP2Wj" style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; width: 13%; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Short-term lease cost</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 58%; text-align: left"><span style="font-size: 10pt">Cost of services provided, Sales, general, and administrative expenses </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"><b>$</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt"><b>189</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td> <td style="width: 3%"> </td> <td style="width: 1%">$</td> <td style="width: 8%; text-align: right">351</td> <td style="width: 1%"> </td></tr> <tr id="xdx_408_eus-gaap--OperatingLeaseCost_pn3n3_maLCzVv8_zLGDHC8RvMgg" style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt; padding-left: 0.75pt"><span style="font-size: 10pt">Operating lease cost</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt">Cost of services provided, Sales, general, and administrative expenses </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b>85,426</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt; text-align: left"><span style="font-size: 10pt"> </span></td> <td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid"> </td> <td style="border-bottom: Black 1pt solid; text-align: right">77,412</td> <td style="padding-bottom: 1pt"> </td></tr> <tr id="xdx_406_eus-gaap--LeaseCost_pn3n3_mtLCzVv8_z1nV5a7PMOo5" style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Total lease expense</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b>$</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b>85,615</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td> <td> </td> <td>$</td> <td style="text-align: right">77,763</td> <td> </td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; padding-left: 0.75pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td> <td> </td> <td> </td> <td style="text-align: right"> </td> <td> </td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td colspan="4" style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Other Information:</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td> <td> </td> <td> </td> <td style="text-align: right"> </td> <td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 8.65pt"/><td/><td/> <td style="text-align: left"/><td id="xdx_494_20201231_zl6fwkRL6Xfa" style="text-align: center"/><td style="text-align: left"/> <td/> <td/> <td id="xdx_49D_20191231_zGextfAZ8d7b" style="text-align: center"/> <td/></tr> <tr id="xdx_404_eus-gaap--OperatingLeaseWeightedAverageRemainingLeaseTerm1_iI_dt_zSIsZQuVb9Rd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 8.65pt">Weighted average remaining lease term - operating leases</td> <td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b> </b></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"><b><span style="-sec-ix-hidden: xdx2ixbrl1596">3.76 Yrs</span></b></span></td><td style="text-align: left"> </td> <td> </td> <td> </td> <td style="white-space: nowrap; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1597">3.90 Yrs</span></td> <td> </td></tr> <tr id="xdx_40B_eus-gaap--OperatingLeaseWeightedAverageDiscountRatePercent_iI_pii_dp_z8dWmXBtsfI7" style="vertical-align: bottom; background-color: White"> <td colspan="4" style="width: 73%; text-align: left; padding-left: 8.65pt">Weighted average discount rate - operating leases</td><td style="width: 4%"> </td> <td style="text-align: left; padding-left: 8.65pt"> </td><td><b> </b></td><td style="width: 8%; text-align: right"><b>3.93%</b></td><td style="width: 1%; text-align: left"> </td> <td style="width: 3%"> </td> <td style="width: 1%"> </td> <td style="width: 8%; text-align: right">3.94%</td> <td style="width: 1%"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 8.65pt">Cash paid for amounts included in the measurement of lease liabilities</td><td> </td> <td style="text-align: left; padding-left: 8.65pt"> </td><td><b> </b></td><td style="text-align: right"><b> </b></td><td style="text-align: left"> </td> <td> </td> <td> </td> <td style="text-align: right"> </td> <td> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td colspan="4" style="text-align: left; padding-left: 8.65pt">Operating cash flows for operating leases:</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td id="xdx_987_ecustom--OperatingCashFlowsForOperatingLeases_c20200101__20201231_z0JH4Qwiu5Ef" style="text-align: right" title="Operating cash flow for operating leases"><b>84,673</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td id="xdx_980_ecustom--OperatingCashFlowsForOperatingLeases_c20190101__20191231_zMH02wICEqpk" style="text-align: right">76,404</td> <td> </td></tr> <tr id="xdx_400_eus-gaap--DisposalGroupIncludingDiscontinuedOperationCapitalLeasedAssetsNoncurrent_iI_zVMJmaMVJBn8" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 17.3pt">Operating lease right-of-use assets, net</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td style="text-align: right"><b>212,342</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td style="text-align: right">200,727</td> <td> </td></tr> <tr id="xdx_402_eus-gaap--CapitalLeaseObligationsCurrent_iI_z7xLs6RKs2xk" style="vertical-align: bottom; background-color: White"> <td colspan="4" style="text-align: left; padding-left: 17.3pt">Operating lease liabilities-current</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td style="text-align: right"><b>73,248</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td style="text-align: right">66,117</td> <td> </td></tr> <tr id="xdx_407_eus-gaap--CapitalLeaseObligationsNoncurrent_iI_zv94qKOHvTGh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td colspan="4" style="text-align: left; padding-left: 17.3pt">Operating lease liabilities, less current portion</td><td style="text-align: left; padding-left: 8.65pt"> </td><td> </td> <td style="text-align: left"><b>$</b></td><td style="text-align: right"><b>140,897</b></td><td style="text-align: left"> </td> <td> </td> <td>$</td> <td style="text-align: right">135,651</td> <td> </td></tr> </table> 189000 351000 85426000 77412000 85615000 77763000 0.0393 0.0394 84673000 76404000 212342000 200727000 73248000 66117000 140897000 135651000 <p id="xdx_895_eus-gaap--ScheduleOfFutureMinimumLeasePaymentsForCapitalLeasesTableTextBlock_zsiNgXsqac69" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8BA_zQL4TfWAVn42">Future minimum lease payments</span>, including assumed exercise of renewal options at December 31, 2020 were as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88F_ecustom--DisclosureLeaseDetails2Abstract_pn3n3_zMGufShcYLLl" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - LEASE (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">(in thousands)</td><td style="white-space: nowrap"> </td> <td colspan="2" id="xdx_49B_20201231_zERMpCLZkdhe" style="white-space: nowrap; text-align: center">Operating <br/> Leases</td><td> </td></tr> <tr id="xdx_408_eus-gaap--CapitalLeasesFutureMinimumPaymentsNextRollingTwelveMonths_iI_pn3n3_maCLFMPzlt6_z311gpmIkws" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 67%; text-align: left">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">80,425</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearTwo_iI_pn3n3_maCLFMPzlt6_zhnLu4vi2tT5" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">63,078</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearThree_iI_pn3n3_maCLFMPzlt6_zCFBaHt2njc5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">42,813</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearFour_iI_pn3n3_maCLFMPzlt6_zHuB6zI3c0u7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">2024</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">20,194</td><td style="text-align: left"> </td></tr> <tr id="xdx_401_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingYearFive_iI_pn3n3_maCLFMPzlt6_zAAm7PloT203" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">2025</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,143</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--CapitalLeasesFutureMinimumPaymentsDueInRollingAfterYearFive_iI_pn3n3_maCLFMPzlt6_zrD2cr0itAj2" style="vertical-align: bottom; background-color: White"> <td>Thereafter</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">16,390</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--CapitalLeasesFutureMinimumPaymentsDue_iI_pn3n3_maCLFMPzBBG_mtCLFMPzlt6_zje3Y9uqkfT9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Total future minimum lease payments</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">233,043</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--CapitalLeasesFutureMinimumPaymentsInterestIncludedInPayments_iI_pn3n3_msCLFMPzBBG_zSrcHpMelQ53" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Less: Amount representing interest</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">18,898</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--CapitalLeasesFutureMinimumPaymentsPresentValueOfNetMinimumPayments_iI_pn3n3_mtCLFMPzBBG_zSl1AFtNVp9f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt">Total future minimum lease payments, net of interest</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">214,145</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 80425000 63078000 42813000 20194000 10143000 16390000 233043000 18898000 214145000 <p id="xdx_80F_eus-gaap--CommitmentsAndContingenciesDisclosureTextBlock_zmrL2UiiBgQ6" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>15.             <span id="xdx_8BA_zJEHyvCZTCue">COMMITMENTS AND CONTINGENCIES</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">In the normal course of business, the Company and its subsidiaries are involved in, and will continue to be involved in, various claims, arbitrations, contractual disputes, investigations, and regulatory and litigation matters relating to, and arising out of, our businesses and our operations. These matters may involve, but are not limited to, allegations that our services or vehicles caused damage or injury, claims that our services did not achieve the desired results, claims related to acquisitions and allegations by federal, state or local authorities of violations of regulations or statutes. In addition, we are parties to employment-related cases and claims from time to time, which may include claims on a representative or class action basis alleging wage and hour law violations. We are also involved from time to time in certain environmental matters primarily arising in the normal course of business. We evaluate pending and threatened claims and establish loss contingency reserves based upon outcomes we currently believe to be probable and reasonably estimable. We do not believe that the ultimate resolution of the claims we are currently involved in will have a material adverse effect on our business, results of operations, financial condition, cash flow and prospects; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">As previously disclosed, the SEC is conducting an investigation, which the Company believes is primarily focused on how it established accruals and reserves at period-ends and the impact of those accruals and reserves on reported earnings. The investigation relates to period-ends for periods beginning January 1, 2015. The Company is fully cooperating with the SEC’s investigation. The Company cannot predict the outcome of this investigation. The Company’s Audit Committee retained independent counsel to conduct an internal investigation into matters related to the SEC investigation and, in particular, the Company’s processes for establishing reserves for each quarter in the relevant periods. The internal investigation was concluded in October 2020. The Company, after consultation with the Audit Committee and the independent counsel, believes that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Management does not believe that any pending claim, proceeding or litigation, either alone or in the aggregate will have a material adverse effect on the Company’s financial position, results of operations or liquidity; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.</span></p> <p id="xdx_802_ecustom--DisclosureOfCompensationRelatedCostsShareBasedPaymentsAndPensionBenefitsTextBlock_zWMnll2yNUT7" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt"><b>16.             <span id="xdx_82E_zskCHXRAVvO5">EMPLOYEE BENEFIT PLANS</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt"><i>Defined Benefit Pension Plans</i></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">Rollins, Inc. Retirement Income Plan, (the “Rollins, Inc. Plan”)</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company has sponsored several noncontributory tax-qualified defined benefit pension plans covering employees meeting certain age and service requirements, the most significant of which was the Rollins, Inc. Plan. The plan provided benefits based on the average compensation for the highest five years during the last ten years of credited service (as defined) in which compensation was received, and the average anticipated Social Security covered earnings. The Company funds its plans with at least the minimum amount required by ERISA. The Company made no contributions to the plans for the years ended December 31, 2020 or 2018, but contributed $0.1 million for the year ended December 31, 2019.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">In 2005, the Company ceased all future benefit accruals under the Rollins, Inc. Plan, although the Company remained obligated to provide employees benefits earned through June 2005.  In September 2019, the Company settled this fully-funded pension plan through a combination of lump sum payments to participants, payments to the Pension Benefit Guaranty Corporation, and the purchase of a group annuity contract. With the completed funding of the plan payout settlements, the Company had approximately $31.8 million of pension assets remaining. The remaining assets were the result of the funded status of the Rollins, Inc. Plan, higher take rate of lump sum payment election by participants and optimal pricing of the group annuity contract. The Company evaluated the ERISA allowable opportunities for utilization of the excess pension assets, including funding other employee benefits. The Company used $18.0  million during the year ended December 31, 2020 and $11.0 million during the year ended December 31, 2019 of the $31.8 million to fund its 401(k) match obligation. The Company anticipates a possible reversion of any remaining pension assets to the Company per ERISA regulations in 2021. As of December 31, 2020, the Company had approximately $1.2 million remaining of benefit plan assets related to the Rollins, Inc. Plan.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The Company continues to sponsor the Waltham Services, LLC Hourly Employee Pension Plan (“Waltham Plan”), which covers less than 85 participants as of December 31, 2020. The Waltham Plan was amended, effective September 1, 2018, to freeze future benefit accruals for all participants. The Company accounts for all defined benefit plans in accordance with the FASB ASC Topic 715 “Compensation Retirement Benefits,” and engages an outside actuary to calculate obligations and costs. With the assistance of the actuary, the Company evaluates the significant assumptions used on a periodic basis, including the estimated future return on plan assets, the discount rate, and other factors, and makes adjustments to these liabilities as necessary.</span></p> <p id="xdx_898_eus-gaap--ScheduleOfNetFundedStatusTableTextBlock_zbRTYpSf6vg5" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The Company uses December 31 as the measurement date for its defined benefit post-retirement plans. <span id="xdx_8B0_zboV3d45jtbg">The funded status of the plans and the net amount recognized in the statement of financial position</span> are summarized as follows as of:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureEmployeeBenefitPlansDetailsAbstract_pn3n3_z96hkbHJFJS2" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20200101__20201231_zGRhxKBwLFh8" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20190101__20191231_z9xDOlRoyjqd" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_405_eus-gaap--DefinedBenefitPlanChangeInBenefitObligationRollForward_iB_zNXfkYZnCXZh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">CHANGE IN ACCUMULATED BENEFIT OBLIGATION</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DefinedBenefitPlanAccumulatedBenefitObligation_iS_za2muwUC6Pl5" style="vertical-align: bottom; background-color: White"> <td style="width: 54%; text-align: left">Accumulated benefit obligation at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">2,818</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">208,425</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanServiceCost_ztJjYHabHdCb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Service cost</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1650">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1651">—</span></td><td style="text-align: left"> </td></tr> <tr id="xdx_404_ecustom--DefinedBenefitPlanChangeInBenefitObligationInterestCost_zfkyl1mu9D4k" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Interest cost</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">102</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,804</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--DefinedBenefitPlanActuarialGainLossImmediateRecognitionAsComponentInNetPeriodicBenefitCostCredit_z1hd7vPDwlQ2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Actuarial gain/(loss)</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">313</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(4,156</td><td style="text-align: left">)</td></tr> <tr id="xdx_401_eus-gaap--DefinedBenefitPlanBenefitObligationBenefitsPaid_iN_di_zxNbwZSK9uqg" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Benefits paid</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(26</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(8,000</td><td style="text-align: left">)</td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanSettlementsBenefitObligation_zV9p7pGbUIkk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Settlement</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(171</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(198,255</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--DefinedBenefitPlanAccumulatedBenefitObligation_iE_zeVeWw2ckMpd" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Accumulated Benefit obligation at end of year</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">3,036</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">2,818</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--DefinedBenefitPlanChangeInFairValueOfPlanAssetsRollForward_iB_z8yDylE0JeIi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">CHANGE IN PLAN ASSETS</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iS_z7naOgweuXxe" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Fair value of assets at beginning of year</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">23,603</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">213,699</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--DefinedBenefitPlanSettlementsPlanAssets_iN_di_zEUyioG26y14" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Settlement</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1674">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(198,255</td><td style="text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--DefinedBenefitPlanActualReturnOnPlanAssets_zbphZeYNLZO4" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Actual return on assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,647</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">27,064</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DefinedBenefitPlanContributionsByEmployer_zpqXPFdoHbi9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Employer contributions</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1680">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">144</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_ecustom--DefinedBenefitPlanRollins401KFunding_zpoIZzD9Mcl8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Rollins 401(k) funding</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(18,010</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(11,049</td><td style="text-align: left">)</td></tr> <tr id="xdx_406_eus-gaap--DefinedBenefitPlanPlanAssetsBenefitsPaid_iN_di_zfdhExY7FJs" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Benefits paid</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(689</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(8,000</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_407_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iE_zdO9GliSaZAh" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Fair value of plan assets at end of year</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">3,257</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">23,603</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; text-align: left">Funded status</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanFundedStatusOfPlan_iI_pn3n3_c20201231_zLlDukHGoMa6" style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">221</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFundedStatusOfPlan_iI_pn3n3_c20191231_zW6Xc2us0u29" style="border-bottom: Black 2.5pt double; text-align: right">20,785</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_899_eus-gaap--ScheduleOfAmountsRecognizedInBalanceSheetTableTextBlock_zzgTW8MFBL83" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_881_ecustom--DisclosureEmployeeBenefitPlansDetails2Abstract_pn3n3_z25hCVUuC4ui" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span id="xdx_8B3_zfJgbGMhornf">Amounts Recognized in the Statement of Financial Position</span> consist of:</td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td id="xdx_495_20201231_zx5uFoGl3DM6" style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td id="xdx_495_20191231_zaZurauz2xc1" style="white-space: nowrap; font-weight: bold; text-align: left"> </td><td style="white-space: nowrap"> </td></tr> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Assets:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--DefinedBenefitPlanAssetsForPlanBenefitsNoncurrent_iI_pn3n3_zwDI8EjJBCs2" style="vertical-align: bottom; background-color: White"> <td style="width: 54%; text-align: left; padding-left: 8.65pt">Benefit plan assets</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">1,198</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">21,565</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Liabilities:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_ecustom--DefinedBenefitPlanAssetsForLongTermAccuredLiabilities_iI_zXemCWgtus6d" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Long-term accrued liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">977</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">780</td><td style="text-align: left"> </td></tr> </table> <p id="xdx_8A1_zDrXH6cs7Mml" style="margin: 0"/> <p id="xdx_893_eus-gaap--ScheduleOfNetPeriodicBenefitCostNotYetRecognizedTableTextBlock_zzSJkuJeHty9" style="margin: 0"/> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureEmployeeBenefitPlansDetails3Abstract_pn3n3_zxFLRvasEnua" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 3)"> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td> </td> <td colspan="2" id="xdx_491_20201231_z7N3cRCsCn0i" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" id="xdx_49E_20191231_zMpGDJLKYBXb" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom"> <td colspan="9" style="font-weight: bold; text-align: left"><span id="xdx_8B5_zcGj7A7faDz6">Amounts Recognized in the Accumulated Other Comprehensive Income</span> consist of:</td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt; width: 54%">(in thousands)</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td style="text-align: right; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td style="text-align: right; width: 8%"> </td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_40D_eus-gaap--DefinedBenefitPlanAccumulatedOtherComprehensiveIncomeNetGainsLossesBeforeTax_iI_pn3n3_zuk75oqmWfT2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Net actuarial loss</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">992</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">912</td><td style="text-align: left"> </td></tr> </table> <p id="xdx_8A9_z762VUKQV1xj" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The accumulated benefit obligation for the defined benefit pension plans were $3.0 million and $2.8 million at December 31, 2020 and 2019, respectively. Accumulated benefit obligation and projected benefit obligation are materially the same for the Waltham Plan. In 2020 and 2018, pension liability pre-tax increases of $<span id="xdx_907_eus-gaap--OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentNetOfTax_pn3n3_dm_c20200101__20201231_zLy0MfrRQhN4">0.2</span> million and $<span id="xdx_901_eus-gaap--OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentNetOfTax_pn3n3_dm_c20180101__20181231_zCtXizoXxSS2">14.8</span> million, respectively, were credited, net of tax, to other comprehensive income. In 2019, the pre-tax decrease of $<span id="xdx_901_eus-gaap--OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentNetOfTax_iN_pn3n3_dmi_c20190101__20191231_zmpFjbs2KSQ1" title="Changes in pension liability (charged) credited to other comprehensive income (loss)">75.4</span> million in the pension liability was charged, net of tax against other comprehensive income.</span></p> <p id="xdx_891_eus-gaap--ScheduleOfAssumptionsUsedTableTextBlock_zHsNRu89SOb1" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify; text-indent: 0in"><span style="font-size: 10pt">The following <span id="xdx_8B9_zGOJujV2B071">weighted average assumptions were used to determine the accumulated benefit obligation and net benefit cost</span>:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_888_ecustom--DisclosureEmployeeBenefitPlansDetails4Abstract_pn3n3_z4LXQOns65I4" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">December 31,</span></td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" id="xdx_498_20200101__20201231_zwSxAJ3WWTu2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center"><span style="font-size: 10pt">2020</span></td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" id="xdx_497_20190101__20191231_z04ML4DbAqB5" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center"><span style="font-size: 10pt">2019</span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" id="xdx_492_20180101__20181231_z21zk7eJSpmb" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center"><span style="font-size: 10pt">2018</span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr id="xdx_40A_eus-gaap--DefinedBenefitPlanWeightedAverageAssumptionsUsedInCalculatingBenefitObligationAbstract_iB_zgrmoQdFPz9f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">ACCUMULATED BENEFIT OBLIGATION</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="white-space: nowrap; width: 61%; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Discount rate</span></td><td style="white-space: nowrap; width: 3%; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; width: 1%; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingBenefitObligationDiscountRate_iI_pip0_dp_c20201231_zjel1vaD9Lb9" style="white-space: nowrap; width: 8%; font-weight: bold; text-align: right" title="Discount rate"><span style="font-size: 10pt">2.80</span></td><td style="white-space: nowrap; width: 1%; font-weight: bold; text-align: left"><span style="font-size: 10pt">% </span></td><td style="white-space: nowrap; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingBenefitObligationDiscountRate_iI_pip0_dp_c20191231_zFfYWnAK9Flg" style="white-space: nowrap; width: 8%; text-align: right"><span style="font-size: 10pt">3.65</span></td><td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_984_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingBenefitObligationDiscountRate_iI_pip0_dp_c20181231_zthPCrZW2Wgl" style="white-space: nowrap; width: 8%; text-align: right"><span style="font-size: 10pt">4.00</span></td><td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt">%<span id="xdx_F26_zao4nIz3T7Rk">*</span></span></td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Rate of compensation increase</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt"><b> N/A</b></span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr id="xdx_405_eus-gaap--DefinedBenefitPlanWeightedAverageAssumptionsUsedInCalculatingNetPeriodicBenefitCostAbstract_iB_zF6Si3AUPwm5" style="vertical-align: bottom; background-color: White"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">NET BENEFIT COST</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr id="xdx_403_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingNetPeriodicBenefitCostDiscountRate_pip0_dp_zxMyLAJUsmKi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Discount rate</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt">3.65</span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">4.70</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">4.45</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td></tr> <tr id="xdx_406_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingNetPeriodicBenefitCostExpectedLongTermReturnOnAssets_pip0_dp_zAsUqlekqmqi" style="vertical-align: bottom; background-color: White"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Expected return on plan assets</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt">7.00</span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">7.00</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">7.00</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Rate of compensation increase</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt"><b> N/A</b></span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> </table> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; margin-top: 0; margin-bottom: 0; width: 100%"><tr style="vertical-align: top; text-align: justify"> <td style="width: 0"/><td style="width: 20pt; text-align: left"><span id="xdx_F00_zdsY0WKyQGgg" style="font-size: 10pt">*</span></td><td style="text-align: justify"><span id="xdx_F1A_zYDtsWcPHJdf" style="font-size: 10pt">In 2018, the Company used a termination liability approach in calculating the 2018 discount rate for the Rollins, Inc. Plan. The following assumptions were used 1) 3.90%, based on current market conditions, for participants in pay status expected to elect a plan termination annuity; 2) 4.11%, based on current market conditions, for active and terminated participants with deferred benefits expected to elect a plan termination annuity; 3) The IRC 417(e) interest rates for the month of November 2018 (3.43%, 4.46%, and 4.88%), based on plan provisions, for all lump sum eligible expected to elect a plan termination lump sum. The Waltham Plan applied a 4.05% discount rate based on yield curve analysis.</span></td> </tr></table> <p id="xdx_8A7_zYvr3WjWrepe" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">The return on plan assets reflects the weighted average of the expected long-term rates of return for the broad categories of investments held in the plan. The expected long-term rate of return is adjusted when there are fundamental changes in the expected returns on the plan investments.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The discount rate reflects the current rate at which the pension liabilities could be effectively settled at the end of the year.  In estimating this rate, the Company utilized a yield curve analysis for the Waltham Plan for fiscal years 2020, 2019 and 2018. For the Rollins, Inc. Plan, the Company utilized a termination liability approach for fiscal year 2018 and settled the plan in 2019.</span></p> <p id="xdx_899_ecustom--ScheduleOfNetBenefitCostsAndAmountsRecognizedInOtherComprehensiveIncomeLossTableTextBlock_zcQamSIe1tHd" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B2_znGmodEbadU8">combined components of net periodic benefit cost</span> are summarized as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureEmployeeBenefitPlansDetails5Abstract_pn3n3_zxj7pT679P7d" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 5)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_493_20200101__20201231_zp3LnyHUua4j" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20190101__20191231_zN2WFVMlbQze" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20180101__20181231_zK6gu6FL5eOe" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_409_eus-gaap--DefinedBenefitPlanServiceCost_maCzHyK_zyxGgFCDCUg6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 61%; text-align: left; padding-left: 0.75pt">Service cost</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1744">—</span></td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1745">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">37</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanInterestCost_maCzHyK_zeEEvsSYXrAb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Interest cost</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">102</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,805</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">7,926</td><td style="text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--DefinedBenefitPlanExpectedReturnOnPlanAssets_iN_di_msCzHyK_zB6AywSJWzTe" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Expected return on plan assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(140</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(6,149</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(13,775</td><td style="text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--DefinedBenefitPlanAmortizationOfGainsLosses_iN_di_msCzHyK_zOQPiP5ewoj8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Amortization of net loss</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">100</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">2,396</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">3,292</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_ecustom--NetPeriodicBenefitCostCreditBeforeGainLossDuetoSettlementandCurtailment_iT_maCzeZQ_mtCzHyK_zko1zq1BrR62" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Preliminary net periodic benefit cost/(income)</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">62</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,052</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,520</td><td style="text-align: left">)</td></tr> <tr id="xdx_407_eus-gaap--DefinedBenefitPlanBenefitObligationPaymentForSettlement_iN_di_msCzeZQ_zPhOz6hz6MP8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Settlement expense</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">56</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">46,419</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1766">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--DefinedBenefitPlanNetPeriodicBenefitCost_mtCzeZQ_zONnSTf73eb2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Net periodic benefit cost</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">118</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">47,471</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">(2,520</td><td style="padding-bottom: 2.5pt; text-align: left">)</td></tr> </table> <p id="xdx_8A7_zW2MsK5QbK88" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify; text-indent: 0"/> <p id="xdx_898_ecustom--ScheduleOfWeightedAverageAllocationOfPlanAssetsTableTextBlock_zaVgrlYRAcwg" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">The <span id="xdx_8B1_zQof16diVt0j">benefit obligations recognized in other comprehensive income</span> for the years ended December 31, 2020, 2019, and 2018 are summarized as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88E_ecustom--DisclosureEmployeeBenefitPlansDetails6Abstract_pn3n3_zy0os3DX8uFk" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 6)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20200101__20201231_zzkEVrgc6U1l" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20190101__20191231_zUaDY65lALOi" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20180101__20181231_zHOuIMa1nNM3" style="border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40A_eus-gaap--OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansNetUnamortizedGainLossArisingDuringPeriodBeforeTax_iN_di_z48GJOhZsaO8" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 61%; padding-left: 0.75pt">Pretax (income)/loss</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">236</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">(26,634</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">18,056</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--DefinedBenefitPlanAmortizationOfGainsLosses_zeIRakqc3Dzi" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Amortization of net loss</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(100</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,396</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(3,292</td><td style="text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--DefinedBenefitPlanBenefitObligationPaymentForSettlement_zbfYpoxXF1Cd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Settlement expense</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(56</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(46,419</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1786">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentBeforeTax_zZ4Y2H0Ktxa7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Total recognized in other comprehensive income</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">80</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">(75,449</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">14,764</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A4_zOUiFlDII3cd" style="font: 10pt Times New Roman, Times, Serif; margin-top: 10pt; margin-bottom: 0; text-align: justify"/> <p style="font: 10pt Times New Roman, Times, Serif; margin-top: 10pt; margin-bottom: 0; text-align: justify"><span style="font-size: 10pt">At December 31, 2020, the plans’ assets were comprised of listed common stocks and U.S. government and corporate securities. At December 31, 2019, the plans’ assets were comprised of listed common stocks, U.S. government and corporate securities, real estate and other. No shares of Rollins, Inc. common stock were held by the plans at December 31, 2020 or 2019.</span></p> <p id="xdx_89C_eus-gaap--ScheduleOfAllocationOfPlanAssetsTableTextBlock_z25TNHbnSnWk" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B2_z7XKrfUhfLw4">plans’ weighted average asset allocation</span> at December 31, 2020 and 2019 by asset category, along with the target allocation for 2021, are as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_887_ecustom--DisclosureEmployeeBenefitPlansDetails7Abstract_pii_zd3wfGuBlbV" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 7)"> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: center; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="4" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #242424; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><b>Target <br/> Allocation for</b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"><b> </b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="6" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #232540; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">Percentage of plan assets as<br/> of December 31,</span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">Asset category </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="4" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #242424; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><b>2021</b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"><b> </b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #232540; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><b>2020</b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #232540; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">2019</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; width: 57%; color: #242424; text-align: left"><span style="font-size: 10pt">Cash and cash equivalents</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_988_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__srt--RangeAxis__srt--MinimumMember_zthAMJd2jNe6" style="font: 10pt Times New Roman, Times, Serif; width: 6%; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 3%; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_980_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__srt--RangeAxis__srt--MaximumMember_zFU2rylymuJc" style="font: 10pt Times New Roman, Times, Serif; width: 3%; text-align: right"><span style="font-size: 10pt; color: #242424"><b>100.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_983_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember_zGwWgjoO1UDl" style="font: 10pt Times New Roman, Times, Serif; width: 8%; color: #232540; text-align: right"><span style="font-size: 10pt">41.1%</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_981_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember_zLdLk4eeMtSd" style="font: 10pt Times New Roman, Times, Serif; width: 8%; color: #232540; text-align: right"><span style="font-size: 10pt">72.3%</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">Domestic equity</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__srt--RangeAxis__srt--MinimumMember_zZJ3hb22XM8c" style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_98A_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__srt--RangeAxis__srt--MaximumMember_z7OPOwpOySi1" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>40.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember_zRfFd2h1C7D4" style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: right"><span style="font-size: 10pt">29.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98F_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember_zpFZG7tozY1a" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: right"><span style="font-size: 10pt">5.8%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">International equity</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_980_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__srt--RangeAxis__srt--MinimumMember_zGeIQ9h7FZSd" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_980_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__srt--RangeAxis__srt--MaximumMember_zkXPFYir0lPa" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: right"><span style="font-size: 10pt; color: #232540"><b>30.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember_z2VC1h5rZ82g" style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: right"><span style="font-size: 10pt">15.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_988_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember_z8mJX3aanIj5" style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: right"><span style="font-size: 10pt">1.9%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">Debt securities - core fixed income</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #242424"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__srt--RangeAxis__srt--MinimumMember_zh1Er4ssxL4i" style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt; color: #242424"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt; color: #242424"><b>-</b></span></td> <td id="xdx_98E_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__srt--RangeAxis__srt--MaximumMember_zOr25FuQZj9e" style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: right"><span style="font-size: 10pt; color: #242424"><b>100.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember_zdQz274nI6S1" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: right"><span style="font-size: 10pt">14.9%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember_zsDo8Ttff2dj" style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63; text-align: right"><span style="font-size: 10pt">2.1%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">Real estate</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98F_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember__srt--RangeAxis__srt--MinimumMember_zQlEqgrAaWuf" style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_983_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember__srt--RangeAxis__srt--MaximumMember_zShcsO8d0wUe" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>20.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #4B5066"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #4B5066; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember_zfeFYIGlVVAd" style="font: 10pt Times New Roman, Times, Serif; color: #4B5066; text-align: right"><span style="font-size: 10pt">0.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #4B5066; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember_zgql6hNX4XP9" style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: right"><span style="font-size: 10pt">9.5%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">Alternative Opportunistic Special</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_98F_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember__srt--RangeAxis__srt--MinimumMember_ztEQ0F3fQXab" style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span><b><span style="font-size: 10pt; color: #242424"> </span></b></td> <td id="xdx_98A_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember__srt--RangeAxis__srt--MaximumMember_zQxgZuwbhAf" style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>20.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; color: #33496A; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_981_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember_zEsosrBRL5p6" style="border-bottom: Black 1pt solid; color: #33496A; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">0.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; color: #464646; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember_zh62RHOxMVQ" style="border-bottom: Black 1pt solid; color: #464646; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">10.4%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left">Total</td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__srt--RangeAxis__srt--MinimumMember_zbOm3owo00Hc" style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span><b><span style="font-size: 10pt; color: #242424"> </span></b></td> <td id="xdx_986_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__srt--RangeAxis__srt--MaximumMember_zW6nYqMWzQ92" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>100.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231_zBPwZTsYA5e8" style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: right"><span style="font-size: 10pt">100.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231_zHHmAQeuIyv2" style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: right"><span style="font-size: 10pt">100.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td></tr> </table> <p id="xdx_8A5_zUYuKVtMQRCi" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">For each of the asset categories in the Waltham Plan, the investment strategy is identical – maximize the long-term rate of return on plan assets with an acceptable level of risk in order to minimize the cost of providing pension benefits.  The investment policy establishes a target allocation for each asset class which is rebalanced as required. The plans utilize a number of investment approaches, including individual market securities, equity and fixed income funds in which the underlying securities are marketable, and debt funds to achieve this target allocation. The Company and management are not considering making contributions to the remaining pension plan during fiscal 2021.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt">Some of our assets, primarily our private equity<span style="color: #1F497D">,</span> real estate, and hedge funds, do not have readily determinable market values given the specific investment structures involved and the nature of the underlying investments.  For the December 31, 2020 and 2019 plan asset reporting, publicly traded asset pricing was used where possible.  For assets without readily determinable values, estimates were derived from investment manager statements combined with discussions focusing on underlying fundamentals and significant events. <span style="color: #1F497D"> </span> Additionally, these investments are categorized as NAV investments and are valued using significant non-observable inputs which do not have a readily determinable fair value.  In accordance with ASU No. 2011-12 “Investments In Certain Entities That Calculate Net Asset Value per Share (Or Its Equivalent),” these investments are valued based on the net asset value per share calculated by the funds in which the plan has invested. These valuations are subject to judgments and assumptions of the funds which may prove to be incorrect, resulting in risks of incorrect valuation of these investments. The Company seeks to mitigate against these risks by evaluating the appropriateness of the funds’ judgments and assumptions by reviewing the financial data included in the funds’ financial statements for reasonableness. As of December 31, 2020, the Company did not have any remaining benefit plan assets without readily determinable values<i>.</i></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><i>Fair Value Measurements</i></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify; text-indent: 0in"><span style="font-size: 10pt">Given the plans to utilize the excess benefit plan assets from the settlement of the Rollins, Inc. Plan, to fund its 401(k) matching contribution obligations, the Company began liquidating investments in real estate funds and private equity funds after settlement. For the remaining Waltham Plan investments, the Company has modified the overall investment strategy to mitigate risk related to volatility with asset types by transitioning to a higher percentage of fixed income securities. As such, the Company’s overall investment strategy is to achieve a mix of assets to match long-term pension obligations and near-term benefits payments, with a diversification of asset types, fund strategies and fund managers. With the modification of investment strategy, the Company has transitioned the majority of its assets to Fixed-income securities. Fixed-income securities include corporate bonds, mortgage-backed securities, sovereign bonds, and U.S. Treasuries. Equity securities primarily include investments in large-cap and small-cap companies domiciled domestically and internationally. For each of the asset categories in the pension plan, the investment strategy is identical – maximize the long-term rate of return on plan assets with an acceptable level of risk in order to minimize the cost of providing pension benefits.  The investment policy establishes a target allocation for each asset class which is rebalanced as required.  The plans utilize a number of investment approaches, including but not limited to individual market securities, equity and fixed income funds in which the underlying securities are marketable, and debt funds to achieve this target allocation.</span></p> <p id="xdx_895_eus-gaap--ScheduleOfEffectOfSignificantUnobservableInputsChangesInPlanAssetsTableTextBlock_z0NbEtgh77v4" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The following table presents our plan <span id="xdx_8B9_zNvjwyqLVh4d">assets using the fair value hierarchy</span> as of December 31, 2020. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. See Note 8 for a brief description of the three levels under the fair value hierarchy.</span></p> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureEmployeeBenefitPlansDetails8Abstract_pn3n3_zHAcIIPZ1g5e" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 8)"> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">(in thousands)</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">Level 1</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">Level 2</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">NAV</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: center"><span style="font-size: 10pt">Total</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; width: 38%; text-align: left"><span id="xdx_F4E_zRYzHjcn7yIk" style="font-size: 10pt">(1) Cash and cash equivalents</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDEp_z2lfiHM9HvMd" style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt">1,322</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDEp_zN2ZULbzXfXb" style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1828">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDEp_zeBIB2FkV5k6" style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1829">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember_fKDEp_zYK4FEzAxf7j" style="font: bold 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt">1,322</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span id="xdx_F40_zH6xsu7kE4d5" style="font-size: 10pt">(2) Fixed income securities</span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDIp_zEYQtUCoXgJc" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1831">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_988_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDIp_zs5ScfMkazSk" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">480</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDIp_zuSHkLo6r5x3" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1833">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_980_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember_fKDIp_z1NApaaaVNz1" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">480</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span id="xdx_F44_z0gKTs6nqTT7" style="font-size: 10pt">(3) Domestic equity securities</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_zySAD4J7WX27" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1835">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_986_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_zl3aKfrMPXJ1" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">932</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_986_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zFQeJoCq5ze7" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1837">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember_zhcX93hGTbm5" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">932</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span id="xdx_F44_zaofivXkmvX8" style="font-size: 10pt">(3) International equity securities</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_984_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDMp_z5emzr3pTvC8" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1839">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDMp_zuXrnEJG1pF8" style="border-bottom: Black 1pt solid; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">523</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_986_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDMp_zl42rkTwps0f" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1841">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_981_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember_fKDMp_zN87balJxFwf" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">523</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt">Total</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">$</span></td><td id="xdx_983_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_ztx79I68JuHe" style="border-bottom: Black 2.5pt double; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">1,322</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">$</span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_z9mY7EOtAWn6" style="border-bottom: Black 2.5pt double; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">1,935</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">$</span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zD67OYSd1vt2" style="border-bottom: Black 2.5pt double; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1845">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_98D_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231_zHbJa4pUYXaf" style="border-bottom: Black 2.5pt double; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">3,257</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td></tr> </table> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 7pt; text-align: justify"><span style="font-size: 10pt">The following table presents our plan assets using the fair value hierarchy as of December 31, 2019. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value.</span></p> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%"> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td style="padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 1</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 2</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">NAV</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Total</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td id="xdx_F4C_zbU1XUvQ5RK2" style="width: 38%; text-align: left">(1) Cash and cash equivalents</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_988_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDEp_zxI9uAPOMPf6" style="width: 8%; text-align: right">17,071</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_985_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDEp_zleIdHUadp3a" style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1848">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_987_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDEp_zeQdP6KZ3vUg" style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1849">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_984_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember_fKDEp_zDQ34Fs2yHrf" style="width: 8%; font-weight: bold; text-align: right">17,071</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td id="xdx_F4B_z2oQKgkixhw1" style="text-align: left">(2) Fixed income securities</td><td> </td> <td style="text-align: left"> </td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDIp_zOAG0xvyWSia" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1851">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_981_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDIp_znyqQax7F9yg" style="text-align: right">499</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDIp_zS8Ph260BPbl" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1853">—</span></td><td style="text-align: left"> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember_fKDIp_zPpqbSZGvjV6" style="font-weight: bold; text-align: right">499</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">(3) Domestic equity securities</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_z6vbLoMlOrZ1" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1855">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_988_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_z50bJAzlapjg" style="text-align: right">899</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zISolEwFa1I5" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1857">—</span></td><td style="text-align: left"> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_980_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember_z63IPwFGKQdk" style="font-weight: bold; text-align: right">899</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td id="xdx_F4B_zU9QJuXMjt6d" style="text-align: left">(3) International equity securities</td><td> </td> <td style="text-align: left"> </td><td id="xdx_985_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDMp_zoN3O05z0ACl" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1859">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_981_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDMp_zsCZuiRHUKk6" style="text-align: right">437</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDMp_zJHXtBCxgCSg" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1861">—</span></td><td style="text-align: left"> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_986_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember_fKDMp_z8vlul3LmiO6" style="font-weight: bold; text-align: right">437</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td id="xdx_F48_zfeJXV1FErMk" style="text-align: left">(4) Real estate</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDQp_zqlzRO99KB6f" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1863">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_980_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDQp_zGaJlPacVg9" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1864">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_981_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDQp_zIYxhoALdNCk" style="text-align: right">2,235</td><td style="text-align: left"> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember_fKDQp_zBHMWTWaJBub" style="font-weight: bold; text-align: right">2,235</td><td style="font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td id="xdx_F48_zwP6keReBMii" style="text-align: left">(5) Alternative/opportunistic/special</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_983_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDUp_zm9SLl0VROfa" style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1867">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDUp_zSamR9HEYxK" style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1868">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_980_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDUp_zAQbPWEpcyBf" style="border-bottom: Black 1pt solid; text-align: right">2,462</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td id="xdx_984_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember_fKDUp_zgR2nkTkUqNk" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">2,462</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt">Total</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_zbOIcTAn1Awl" style="border-bottom: Black 2.5pt double; text-align: right">17,071</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_zxDpajWwo3H" style="border-bottom: Black 2.5pt double; text-align: right">1,835</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zlh6MirINMFi" style="border-bottom: Black 2.5pt double; text-align: right">4,697</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20191231_zhV283Dr4He9" style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">23,603</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td></tr> </table> <p style="font: 10pt Times New Roman, Times, Serif; margin: 7pt 0; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; width: 100%; margin-top: 0; margin-bottom: 0"><tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: top"> <td style="font: 10pt Times New Roman, Times, Serif; width: 0.25in"><span id="xdx_F0A_zxFgJJC5BjYf" style="font-size: 10pt">(1)</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: justify"><span id="xdx_F1D_zhIbqUE17XU1" style="font-size: 10pt">Cash and cash equivalents, which are used to pay benefits and plan administrative expenses, are held in Rule 2a-7 money market funds.</span></td></tr></table> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; width: 100%; margin-top: 0; margin-bottom: 0"><tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: top"> <td id="xdx_F0D_zjJ4kkmthbPg" style="font: 10pt Times New Roman, Times, Serif; width: 0.25in"><span style="font-size: 10pt">(2)</span></td><td id="xdx_F10_zLJnPM1rkTjd" style="font: 10pt Times New Roman, Times, Serif; text-align: justify"><span style="font-size: 10pt">Fixed income securities are primarily valued using a market approach with inputs that include broker quotes, benchmark yields, base spreads and reported trades.</span></td></tr></table> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; width: 100%; margin-top: 0; margin-bottom: 0"><tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: top"> <td id="xdx_F03_zIUZQ0k06hhj" style="font: 10pt Times New Roman, Times, Serif; width: 0.25in"><span style="font-size: 10pt">(3)</span></td><td id="xdx_F1A_z7KIJbEnD4Ma" style="font: 10pt Times New Roman, Times, Serif; text-align: justify"><span style="font-size: 10pt">Domestic and international equity securities are valued using a market approach based on the quoted market prices of identical instruments in their respective markets.</span></td></tr></table> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; width: 100%; margin-top: 0; margin-bottom: 0"><tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: top"> <td id="xdx_F00_z6HKhhsWf456" style="font: 10pt Times New Roman, Times, Serif; width: 0.25in"><span style="font-size: 10pt">(4)</span></td><td id="xdx_F12_zW0lkiAHYpde" style="font: 10pt Times New Roman, Times, Serif; text-align: justify"><span style="font-size: 10pt">Real estate fund values are primarily reported by the fund manager and are based on valuation of the underlying investments, which include inputs such as cost, discounted future cash flows, independent appraisals and market-based comparable data.</span></td></tr></table> <table cellpadding="0" cellspacing="0" style="font: 10pt Times New Roman, Times, Serif; width: 100%; margin-top: 0; margin-bottom: 0"><tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: top"> <td id="xdx_F03_zOs8Cqyn3Iv9" style="font: 10pt Times New Roman, Times, Serif; width: 0.25in"><span style="font-size: 10pt">(5)</span></td><td id="xdx_F1F_zAFMrpSk85fb" style="font: 10pt Times New Roman, Times, Serif; text-align: justify"><span style="font-size: 10pt">Alternative/Opportunistic/Special funds can invest across the capital structure in both liquid and illiquid securities that are valued using a market approach based on the quoted market prices of identical instruments, or if no market price is available, instruments will be held at their fair market value (which may be cost) as reasonably determined by the investment manager, independent dealers, or pricing services.</span></td></tr></table> <p id="xdx_8AC_zB7iGC8JKeWl" style="font: 10pt Times New Roman, Times, Serif; margin: 7pt 0; text-align: justify"/> <p id="xdx_898_eus-gaap--ScheduleOfExpectedBenefitPaymentsTableTextBlock_z6a8AE3A5n11" style="font: 10pt Times New Roman, Times, Serif; margin: 7pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BB_zDq2OyGRTf4c">estimated future benefit payments</span> over the next five years for the Waltham Plan are as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureEmployeeBenefitPlansDetails9Abstract_pn3n3_zIKg2Gbw2EMj" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 60%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 9)"> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" id="xdx_49B_20201231_zwXBQBFySXPb" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsNextTwelveMonths_iI_pn3n3_zLo9Q4wBa7Kk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 47%; text-align: left; padding-left: 0.75pt">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">68</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearTwo_iI_pn3n3_z8Y8zJ8aIJw2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">77</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearThree_iI_pn3n3_zgEuc1QmRIXi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">83</td><td style="text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearFour_iI_pn3n3_zRgD0r6Wc2xg" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2024</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">100</td><td style="text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearFive_iI_pn3n3_zV6YbQm8I9v3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2025</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">110</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsFiveFiscalYearsThereafter_iI_pn3n3_z18nqBwzI807" style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Thereafter</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">693</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_ecustom--DefinedBenefitPlanExpectedFutureBenefitPayments_iI_pn3n3_zZOQrwQk7YN4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Total</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">1,131</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8AC_zDcWf2gUYGO1" style="margin-top: 0; margin-bottom: 0"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><i>Defined Contribution 401(k) Savings Plan</i></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The Company sponsors a defined contribution 401(k) Savings Plan (“the Plan”) that is available to a majority of the Company’s full-time employees the first day of the calendar quarter following completion of <span id="xdx_90C_ecustom--DefinedContributionPlanFullTimeEmployeesRequisiteServicePeriod_pip0_c20200101__20201231_zHLNTOXwZjV6" title="Requisite service period for full-time employees to participate in contribution plan">three months</span> of service. The Plan is available to non-full-time employees the first day of the calendar quarter following <span id="xdx_90E_ecustom--DefinedContributionPlanNonFullTimeEmployeesRequisiteServicePeriod_pip0_c20200101__20201231_zsC57kfabH1e" title="Period of service after which the non-full time employees are eligible to participate in defined contribution plan">one year</span> of service upon completion of <span id="xdx_906_ecustom--DefinedContributionPlanNonFullTimeEmployeesRequisiteServiceHours_pip0_dt_c20200101__20201231_zIbJAABHrP39" title="Requisite service hours for non full-time employees to participate in contribution plan"><span style="-sec-ix-hidden: xdx2ixbrl1903">1,000 hours</span></span> in that year.  The Plan provides for a matching contribution of one dollar ($1.00) for each one dollar ($1.00) of a participant’s contributions to the Plan that do not exceed 3 percent of his or her eligible compensation (which include commissions, overtime, and bonuses) and <span id="xdx_90E_ecustom--DefinedContributionPlanEmployerMatchingContributionOnDollarForMaximumPercentOfParticipantsContribution_pip0_dc_c20200101__20201231_zfF4Myb2Kvn1" title="Employer's matching contribution on each dollar for the first 6 percent of participant's contribution">fifty</span> cents ($0.50) for each <span id="xdx_906_ecustom--DefinedContributionPlanEmployeeContributionEligibleForMatchingContributionOfFiftyCents_pip0_dc_c20200101__20201231_zGafW9rpF4u9" title="Participant's contribution to the plan, eligible for employer's matching contribution of fifty cents">one</span> dollar ($1.00) of a participant’s contributions to the Plan over the initial 3 percent that do not exceed <span id="xdx_90A_ecustom--DefinedContributionPlanMaximumPercentageOfParticipantsContributionEligibleForEmployerContributionMatch_pip0_dp_c20200101__20201231_zalwNA0cbBIc" title="Maximum percentage of participant contributions eligible for employer contribution match towards defined contribution plan">6</span> percent of his or her eligible compensation (which includes commissions, overtime and bonuses). The charge to expense for the Company match was approximately $<span id="xdx_90B_eus-gaap--DefinedContributionPlanCostRecognized_pn3n3_dm_c20200101__20201231_zjFMA9J53xGe" title="Company contributions to defined contribution plan">27.4</span> million and $<span id="xdx_902_eus-gaap--DefinedContributionPlanCostRecognized_pn3n3_dm_c20190101__20191231_zan02jmhILsf">25.5</span> million for the years ended December 31, 2020 and 2019, respectively, and $<span id="xdx_900_eus-gaap--DefinedContributionPlanCostRecognized_pn3n3_dm_c20180101__20181231_zx0Q0vMpXzy1">21.1</span> million for the year ended December 31, 2018. At December 31, 2020, 2019, and 2018 approximately, <span id="xdx_90E_ecustom--PercentageOfEmployersCommonStockToTotalPlanAssets_pip0_dp_c20200101__20201231_zx6oEDqq70g3" title="Percentage of Rollins, Inc. Common Stock to plan assets">34.9%</span>, <span id="xdx_902_ecustom--PercentageOfEmployersCommonStockToTotalPlanAssets_pip0_dp_c20190101__20191231_zwQxDG3OjJKd">30.8%</span>, and <span id="xdx_90D_ecustom--PercentageOfEmployersCommonStockToTotalPlanAssets_pip0_dp_c20180101__20181231_zSgYQKiBFLwd">41.7%</span>, respectively, of the plan assets consisted of Rollins, Inc. common stock. Total administrative fees paid by the Company for the Plan were less than $<span id="xdx_908_ecustom--DefinedContributionPlanAdministrativeFeesPaid_pn3n3_dm_c20200101__20201231_zNduh70ZgtUc" title="Administrative fees paid (less than)"><span id="xdx_90A_ecustom--DefinedContributionPlanAdministrativeFeesPaid_pn3n3_dm_c20190101__20191231_z81YpK8s3Gka" title="Administrative fees paid (less than)"><span id="xdx_90C_ecustom--DefinedContributionPlanAdministrativeFeesPaid_pn3n3_dm_c20180101__20181231_zny3NIQSGhKl" title="Administrative fees paid (less than)">0.1</span></span></span> million for each of the years ended December 31, 2020, 2019 and 2018.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><i>Nonqualified Deferred Compensation Plan</i></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The Deferred Compensation Plan provides that participants may defer up to <span id="xdx_90A_ecustom--DeferredCompensationArrangementWithIndividualMaximumPercentageDeferralOfEmployeesBaseSalary_pip0_dp_c20200101__20201231_z3EsRhtoI8jj" title="Maximum percentage of base salary to be deferred">50%</span> of their base salary and up to <span id="xdx_901_ecustom--DeferredCompensationArrangementWithIndividualMaximumPercentageDeferralOfEmployeesAnnualBonus_pip0_dp_c20200101__20201231_zgKsYsc46Hcc" title="Maximum percentage of annual bonus to be deferred">85%</span> of their annual bonus with respect to any given plan year, subject to a $<span id="xdx_90F_ecustom--DeferredCompensationArrangementWithIndividualMinimumDeferralAmountPerPlanYear_pn3n3_dm_c20200101__20201231_zvdRXHcUbnI9" title="Minimum deferral amount per plan year">2</span> thousand per plan year minimum. The Company may make discretionary contributions to participant accounts but has not done so since 2011.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">Accounts will be credited with hypothetical earnings, and/or debited with hypothetical losses, based on the performance of certain “Measurement Funds.” Account values are calculated as if the funds from deferrals and Company credits had been converted into shares or other ownership units of selected Measurement Funds by purchasing (or selling, where relevant) such shares or units at the current purchase price of the relevant Measurement Fund at the time of the participant’s selection. Deferred Compensation Plan benefits are unsecured general obligations of the Company to the participants, and these obligations rank in parity with the Company’s other unsecured and unsubordinated indebtedness. The Company has established a “rabbi trust,” which it uses to voluntarily set aside amounts to indirectly fund any obligations under the Deferred Compensation Plan. To the extent that the Company’s obligations under the Deferred Compensation Plan exceed assets available under the trust, the Company would be required to seek additional funding sources to fund its liability under the Deferred Compensation Plan.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">Generally, the Deferred Compensation Plan provides for distributions of any deferred amounts upon the earliest to occur of a participant’s death, disability, retirement or other termination of employment (a “Termination Event”). However, for any deferrals of salary and bonus (but not Company contributions), participants would be entitled to designate a distribution date which is prior to a Termination Event. Generally, the Deferred Compensation Plan allows a participant to elect to receive distributions under the Deferred Compensation Plan in installments or lump-sum payments.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">At December 31, 2020, the Deferred Compensation Plan had <span id="xdx_905_ecustom--DeferredCompensationArrangementWithIndividualNumberOfLifeInsurancePolicies_iI_pip0_uInsurancePolicies_c20201231_zpeTOnR6ycbe" title="Number of life insurance policies">75</span> life insurance policies with a net face value of $<span id="xdx_90D_ecustom--DeferredCompensationArrangementWithIndividualLifeInsuranceFaceValueNet_iI_pn3n3_dm_c20201231_zwuSbez2fhCl" title="Life insurance policies, net face value">50.2</span> million compared to <span id="xdx_905_ecustom--DeferredCompensationArrangementWithIndividualNumberOfLifeInsurancePolicies_iI_pip0_uInsurancePolicies_c20191231_znT2rWWL9Fi9">71</span> policies with a face value of $<span id="xdx_90B_ecustom--DeferredCompensationArrangementWithIndividualLifeInsuranceFaceValueNet_iI_pn3n3_dm_c20191231_zxfIsNx6P1ma">47.4</span> million at December 31, 2019. The cash surrender value of these life insurance policies was worth $<span id="xdx_90C_eus-gaap--CashSurrenderValueOfLifeInsurance_iI_pn3n3_dm_c20201231_zHCYw9C73SX" title="Cash surrender value of life insurance policies">24.5</span> million and $<span id="xdx_905_eus-gaap--CashSurrenderValueOfLifeInsurance_iI_pn3n3_dm_c20191231_zj0VgiIaX5Uk">22.2</span> million at December 31, 2020 and 2019, respectively.</span></p> <p id="xdx_892_eus-gaap--ScheduleOfChangesInFairValueOfPlanAssetsTableTextBlock_z6NyWMVjlE7g" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The following table presents our <span id="xdx_8B3_zf8KLugYbpz9">non-qualified deferred compensation plan assets using the fair value hierarchy</span> as of December 31, 2020 and 2019.</span></p> <table cellpadding="0" cellspacing="0" id="xdx_881_ecustom--DisclosureEmployeeBenefitPlansDetails11Abstract_pn3n3_zlRzWSVECjm8" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 11)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">(in thousands)</td><td style="padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 1</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 2</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 3</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Total</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 38%; padding-left: 0.75pt">December 31, 2020</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98D_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_zbjNbQyEMid8" style="width: 8%; text-align: right">25</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_984_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_zqXZXDkIv0V4" style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1944">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_983_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zxaCJd4U3nW8" style="width: 8%; text-align: right">24,460</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_983_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231_zCNxecuquhM2" style="width: 8%; font-weight: bold; text-align: right">24,485</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0.75pt">December 31, 2019</td><td> </td> <td style="text-align: left">$</td><td id="xdx_986_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_zDeODSlrSZBl" style="text-align: right">71</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td id="xdx_989_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_zIVr7vWXlMee" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1948">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td id="xdx_980_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zN1YrBANR0Z7" style="text-align: right">22,158</td><td style="text-align: left"> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td id="xdx_98A_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231_z4SuXowcs7kg" style="font-weight: bold; text-align: right">22,229</td><td style="font-weight: bold; text-align: left"> </td></tr> </table> <p id="xdx_8AF_zVJKPCM12no7" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">Cash and cash equivalents, which are used to pay benefits and deferred compensation plan administrative expenses, are held in Money Market Funds.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">Total expense related to deferred compensation was $<span id="xdx_90F_eus-gaap--DeferredCompensationArrangementWithIndividualCompensationExpense_pn3n3_dm_c20200101__20201231_zpGoMTFr9UP8" title="Total expense (income) related to deferred compensation">278</span> thousand, $<span id="xdx_908_eus-gaap--DeferredCompensationArrangementWithIndividualCompensationExpense_pn3n3_dm_c20190101__20191231_zd2VidrsduUe">250</span> thousand, and $<span id="xdx_905_eus-gaap--DeferredCompensationArrangementWithIndividualCompensationExpense_pn3n3_dm_c20180101__20181231_zIIMAUkD78qk">180</span> thousand in 2020, 2019, and 2018, respectively. The Company had $24.5 million and $22.2 million in deferred compensation assets as of December 31, 2020 and 2019, respectively, included within other assets on the Company’s consolidated statements of financial position and $<span id="xdx_90A_eus-gaap--DeferredCompensationLiabilityCurrentAndNoncurrent_iI_pn3n3_dm_c20201231_zBMuhXNPS9Sa" title="Deferred compensation liability">21.5</span> million and $<span id="xdx_901_eus-gaap--DeferredCompensationLiabilityCurrentAndNoncurrent_iI_pn3n3_dm_c20191231_zwclr7a40X5e">21.2</span> million in deferred compensation liability as of December 31, 2020 and 2019, respectively, located within other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position. The amounts of assets were marked to fair value.</span></p> <p id="xdx_898_eus-gaap--ScheduleOfNetFundedStatusTableTextBlock_zbRTYpSf6vg5" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The Company uses December 31 as the measurement date for its defined benefit post-retirement plans. <span id="xdx_8B0_zboV3d45jtbg">The funded status of the plans and the net amount recognized in the statement of financial position</span> are summarized as follows as of:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureEmployeeBenefitPlansDetailsAbstract_pn3n3_z96hkbHJFJS2" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: left">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20200101__20201231_zGRhxKBwLFh8" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20190101__20191231_z9xDOlRoyjqd" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_405_eus-gaap--DefinedBenefitPlanChangeInBenefitObligationRollForward_iB_zNXfkYZnCXZh" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">CHANGE IN ACCUMULATED BENEFIT OBLIGATION</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DefinedBenefitPlanAccumulatedBenefitObligation_iS_za2muwUC6Pl5" style="vertical-align: bottom; background-color: White"> <td style="width: 54%; text-align: left">Accumulated benefit obligation at beginning of year</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">2,818</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">208,425</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanServiceCost_ztJjYHabHdCb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Service cost</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1650">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1651">—</span></td><td style="text-align: left"> </td></tr> <tr id="xdx_404_ecustom--DefinedBenefitPlanChangeInBenefitObligationInterestCost_zfkyl1mu9D4k" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Interest cost</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">102</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,804</td><td style="text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--DefinedBenefitPlanActuarialGainLossImmediateRecognitionAsComponentInNetPeriodicBenefitCostCredit_z1hd7vPDwlQ2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Actuarial gain/(loss)</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">313</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(4,156</td><td style="text-align: left">)</td></tr> <tr id="xdx_401_eus-gaap--DefinedBenefitPlanBenefitObligationBenefitsPaid_iN_di_zxNbwZSK9uqg" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Benefits paid</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(26</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(8,000</td><td style="text-align: left">)</td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanSettlementsBenefitObligation_zV9p7pGbUIkk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Settlement</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(171</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(198,255</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--DefinedBenefitPlanAccumulatedBenefitObligation_iE_zeVeWw2ckMpd" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Accumulated Benefit obligation at end of year</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">3,036</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">2,818</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--DefinedBenefitPlanChangeInFairValueOfPlanAssetsRollForward_iB_z8yDylE0JeIi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">CHANGE IN PLAN ASSETS</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iS_z7naOgweuXxe" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Fair value of assets at beginning of year</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">23,603</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">213,699</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--DefinedBenefitPlanSettlementsPlanAssets_iN_di_zEUyioG26y14" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Settlement</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1674">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(198,255</td><td style="text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--DefinedBenefitPlanActualReturnOnPlanAssets_zbphZeYNLZO4" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Actual return on assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,647</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">27,064</td><td style="text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--DefinedBenefitPlanContributionsByEmployer_zpqXPFdoHbi9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Employer contributions</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1680">—</span></td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">144</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_ecustom--DefinedBenefitPlanRollins401KFunding_zpoIZzD9Mcl8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Rollins 401(k) funding</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(18,010</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(11,049</td><td style="text-align: left">)</td></tr> <tr id="xdx_406_eus-gaap--DefinedBenefitPlanPlanAssetsBenefitsPaid_iN_di_zfdhExY7FJs" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Benefits paid</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(689</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(8,000</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_407_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iE_zdO9GliSaZAh" style="vertical-align: bottom; background-color: White"> <td style="text-align: left">Fair value of plan assets at end of year</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">3,257</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">23,603</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; text-align: left">Funded status</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanFundedStatusOfPlan_iI_pn3n3_c20201231_zLlDukHGoMa6" style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">221</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFundedStatusOfPlan_iI_pn3n3_c20191231_zW6Xc2us0u29" style="border-bottom: Black 2.5pt double; text-align: right">20,785</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 2818000 208425000 102000 4804000 313000 -4156000 26000 8000000 -171000 -198255000 3036000 2818000 23603000 213699000 198255000 -1647000 27064000 144000 -18010000 -11049000 689000 8000000 3257000 23603000 221000 20785000 <p id="xdx_899_eus-gaap--ScheduleOfAmountsRecognizedInBalanceSheetTableTextBlock_zzgTW8MFBL83" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify; color: Red"/> <table cellpadding="0" cellspacing="0" id="xdx_881_ecustom--DisclosureEmployeeBenefitPlansDetails2Abstract_pn3n3_z25hCVUuC4ui" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 2)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span id="xdx_8B3_zfJgbGMhornf">Amounts Recognized in the Statement of Financial Position</span> consist of:</td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td id="xdx_495_20201231_zx5uFoGl3DM6" style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td style="white-space: nowrap; font-weight: bold; text-align: left"> </td> <td id="xdx_495_20191231_zaZurauz2xc1" style="white-space: nowrap; font-weight: bold; text-align: left"> </td><td style="white-space: nowrap"> </td></tr> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Assets:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--DefinedBenefitPlanAssetsForPlanBenefitsNoncurrent_iI_pn3n3_zwDI8EjJBCs2" style="vertical-align: bottom; background-color: White"> <td style="width: 54%; text-align: left; padding-left: 8.65pt">Benefit plan assets</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">1,198</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">21,565</td><td style="width: 1%; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Liabilities:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_40D_ecustom--DefinedBenefitPlanAssetsForLongTermAccuredLiabilities_iI_zXemCWgtus6d" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Long-term accrued liabilities</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">977</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">780</td><td style="text-align: left"> </td></tr> </table> 1198000 21565000 977000 780000 <p id="xdx_893_eus-gaap--ScheduleOfNetPeriodicBenefitCostNotYetRecognizedTableTextBlock_zzSJkuJeHty9" style="margin: 0"/> <table cellpadding="0" cellspacing="0" id="xdx_88D_ecustom--DisclosureEmployeeBenefitPlansDetails3Abstract_pn3n3_zxFLRvasEnua" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 3)"> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td> </td> <td colspan="2" id="xdx_491_20201231_z7N3cRCsCn0i" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" id="xdx_49E_20191231_zMpGDJLKYBXb" style="text-align: center"> </td><td> </td></tr> <tr style="vertical-align: bottom"> <td colspan="9" style="font-weight: bold; text-align: left"><span id="xdx_8B5_zcGj7A7faDz6">Amounts Recognized in the Accumulated Other Comprehensive Income</span> consist of:</td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-left: 0.75pt; width: 54%">(in thousands)</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td style="text-align: right; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td style="text-align: right; width: 8%"> </td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_40D_eus-gaap--DefinedBenefitPlanAccumulatedOtherComprehensiveIncomeNetGainsLossesBeforeTax_iI_pn3n3_zuk75oqmWfT2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Net actuarial loss</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td style="font-weight: bold; text-align: right">992</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">912</td><td style="text-align: left"> </td></tr> </table> 992000 912000 200000 14800000 -75400000 <p id="xdx_891_eus-gaap--ScheduleOfAssumptionsUsedTableTextBlock_zHsNRu89SOb1" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify; text-indent: 0in"><span style="font-size: 10pt">The following <span id="xdx_8B9_zGOJujV2B071">weighted average assumptions were used to determine the accumulated benefit obligation and net benefit cost</span>:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_888_ecustom--DisclosureEmployeeBenefitPlansDetails4Abstract_pn3n3_z4LXQOns65I4" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 4)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">December 31,</span></td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" id="xdx_498_20200101__20201231_zwSxAJ3WWTu2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center"><span style="font-size: 10pt">2020</span></td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" id="xdx_497_20190101__20191231_z04ML4DbAqB5" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center"><span style="font-size: 10pt">2019</span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" id="xdx_492_20180101__20181231_z21zk7eJSpmb" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center"><span style="font-size: 10pt">2018</span></td><td style="white-space: nowrap; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr id="xdx_40A_eus-gaap--DefinedBenefitPlanWeightedAverageAssumptionsUsedInCalculatingBenefitObligationAbstract_iB_zgrmoQdFPz9f" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">ACCUMULATED BENEFIT OBLIGATION</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="white-space: nowrap; width: 61%; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Discount rate</span></td><td style="white-space: nowrap; width: 3%; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; width: 1%; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingBenefitObligationDiscountRate_iI_pip0_dp_c20201231_zjel1vaD9Lb9" style="white-space: nowrap; width: 8%; font-weight: bold; text-align: right" title="Discount rate"><span style="font-size: 10pt">2.80</span></td><td style="white-space: nowrap; width: 1%; font-weight: bold; text-align: left"><span style="font-size: 10pt">% </span></td><td style="white-space: nowrap; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingBenefitObligationDiscountRate_iI_pip0_dp_c20191231_zFfYWnAK9Flg" style="white-space: nowrap; width: 8%; text-align: right"><span style="font-size: 10pt">3.65</span></td><td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_984_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingBenefitObligationDiscountRate_iI_pip0_dp_c20181231_zthPCrZW2Wgl" style="white-space: nowrap; width: 8%; text-align: right"><span style="font-size: 10pt">4.00</span></td><td style="white-space: nowrap; width: 1%; text-align: left"><span style="font-size: 10pt">%<span id="xdx_F26_zao4nIz3T7Rk">*</span></span></td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Rate of compensation increase</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt"><b> N/A</b></span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr id="xdx_405_eus-gaap--DefinedBenefitPlanWeightedAverageAssumptionsUsedInCalculatingNetPeriodicBenefitCostAbstract_iB_zF6Si3AUPwm5" style="vertical-align: bottom; background-color: White"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">NET BENEFIT COST</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr id="xdx_403_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingNetPeriodicBenefitCostDiscountRate_pip0_dp_zxMyLAJUsmKi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Discount rate</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt">3.65</span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">4.70</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">4.45</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td></tr> <tr id="xdx_406_eus-gaap--DefinedBenefitPlanAssumptionsUsedCalculatingNetPeriodicBenefitCostExpectedLongTermReturnOnAssets_pip0_dp_zAsUqlekqmqi" style="vertical-align: bottom; background-color: White"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Expected return on plan assets</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt">7.00</span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">7.00</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt">7.00</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt">%</span></td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="white-space: nowrap; text-align: left; padding-left: 0.75pt"><span style="font-size: 10pt">Rate of compensation increase</span></td><td style="white-space: nowrap; font-weight: bold"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font-weight: bold; text-align: right"><span style="font-size: 10pt"><b> N/A</b></span></td><td style="white-space: nowrap; font-weight: bold; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap"><span style="font-size: 10pt"> </span></td> <td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; text-align: right"><span style="font-size: 10pt"> N/A</span></td><td style="white-space: nowrap; text-align: left"><span style="font-size: 10pt"> </span></td></tr> </table> 0.0280 0.0365 0.0400 0.0365 0.0470 0.0445 0.0700 0.0700 0.0700 <p id="xdx_899_ecustom--ScheduleOfNetBenefitCostsAndAmountsRecognizedInOtherComprehensiveIncomeLossTableTextBlock_zcQamSIe1tHd" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B2_znGmodEbadU8">combined components of net periodic benefit cost</span> are summarized as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureEmployeeBenefitPlansDetails5Abstract_pn3n3_zxj7pT679P7d" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 5)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_493_20200101__20201231_zp3LnyHUua4j" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20190101__20191231_zN2WFVMlbQze" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_492_20180101__20181231_zK6gu6FL5eOe" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_409_eus-gaap--DefinedBenefitPlanServiceCost_maCzHyK_zyxGgFCDCUg6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 61%; text-align: left; padding-left: 0.75pt">Service cost</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1744">—</span></td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1745">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">37</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanInterestCost_maCzHyK_zeEEvsSYXrAb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Interest cost</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">102</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,805</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">7,926</td><td style="text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--DefinedBenefitPlanExpectedReturnOnPlanAssets_iN_di_msCzHyK_zB6AywSJWzTe" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Expected return on plan assets</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(140</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(6,149</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(13,775</td><td style="text-align: left">)</td></tr> <tr id="xdx_402_eus-gaap--DefinedBenefitPlanAmortizationOfGainsLosses_iN_di_msCzHyK_zOQPiP5ewoj8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Amortization of net loss</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">100</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">2,396</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">3,292</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_ecustom--NetPeriodicBenefitCostCreditBeforeGainLossDuetoSettlementandCurtailment_iT_maCzeZQ_mtCzHyK_zko1zq1BrR62" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">Preliminary net periodic benefit cost/(income)</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">62</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">1,052</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,520</td><td style="text-align: left">)</td></tr> <tr id="xdx_407_eus-gaap--DefinedBenefitPlanBenefitObligationPaymentForSettlement_iN_di_msCzeZQ_zPhOz6hz6MP8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Settlement expense</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">56</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">46,419</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1766">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40F_eus-gaap--DefinedBenefitPlanNetPeriodicBenefitCost_mtCzeZQ_zONnSTf73eb2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Net periodic benefit cost</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">118</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">47,471</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">(2,520</td><td style="padding-bottom: 2.5pt; text-align: left">)</td></tr> </table> 37000 102000 4805000 7926000 140000 6149000 13775000 -100000 -2396000 -3292000 62000 1052000 -2520000 -56000 -46419000 118000 47471000 -2520000 <p id="xdx_898_ecustom--ScheduleOfWeightedAverageAllocationOfPlanAssetsTableTextBlock_zaVgrlYRAcwg" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0; text-align: justify; text-indent: 0"><span style="font-size: 10pt">The <span id="xdx_8B1_zQof16diVt0j">benefit obligations recognized in other comprehensive income</span> for the years ended December 31, 2020, 2019, and 2018 are summarized as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88E_ecustom--DisclosureEmployeeBenefitPlansDetails6Abstract_pn3n3_zy0os3DX8uFk" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 6)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">Years ended December 31,</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20200101__20201231_zzkEVrgc6U1l" style="border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="padding-bottom: 1pt; font-weight: bold"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20190101__20191231_zUaDY65lALOi" style="border-bottom: Black 1pt solid; text-align: center">2019</td><td style="padding-bottom: 1pt"> </td><td style="padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49C_20180101__20181231_zHOuIMa1nNM3" style="border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td><td> </td> <td colspan="2" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_40A_eus-gaap--OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansNetUnamortizedGainLossArisingDuringPeriodBeforeTax_iN_di_z48GJOhZsaO8" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 61%; padding-left: 0.75pt">Pretax (income)/loss</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">236</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">(26,634</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">18,056</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_405_eus-gaap--DefinedBenefitPlanAmortizationOfGainsLosses_zeIRakqc3Dzi" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">Amortization of net loss</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(100</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(2,396</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(3,292</td><td style="text-align: left">)</td></tr> <tr id="xdx_40D_eus-gaap--DefinedBenefitPlanBenefitObligationPaymentForSettlement_zbfYpoxXF1Cd" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-bottom: 1pt; padding-left: 0.75pt">Settlement expense</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(56</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(46,419</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1786">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentBeforeTax_zZ4Y2H0Ktxa7" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt; padding-left: 0.75pt">Total recognized in other comprehensive income</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">80</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">(75,449</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">14,764</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> -236000 26634000 -18056000 -100000 -2396000 -3292000 -56000 -46419000 80000 -75449000 14764000 <p id="xdx_89C_eus-gaap--ScheduleOfAllocationOfPlanAssetsTableTextBlock_z25TNHbnSnWk" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8B2_z7XKrfUhfLw4">plans’ weighted average asset allocation</span> at December 31, 2020 and 2019 by asset category, along with the target allocation for 2021, are as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_887_ecustom--DisclosureEmployeeBenefitPlansDetails7Abstract_pii_zd3wfGuBlbV" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 100%; margin-right: auto" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 7)"> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: center; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="4" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #242424; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><b>Target <br/> Allocation for</b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"><b> </b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="6" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #232540; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">Percentage of plan assets as<br/> of December 31,</span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">Asset category </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="4" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #242424; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><b>2021</b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #242424; padding-bottom: 1pt"><span style="font-size: 10pt"><b> </b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #232540; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><b>2020</b></span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="white-space: nowrap; font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; color: #232540; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">2019</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; width: 57%; color: #242424; text-align: left"><span style="font-size: 10pt">Cash and cash equivalents</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_988_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__srt--RangeAxis__srt--MinimumMember_zthAMJd2jNe6" style="font: 10pt Times New Roman, Times, Serif; width: 6%; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 3%; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_980_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__srt--RangeAxis__srt--MaximumMember_zFU2rylymuJc" style="font: 10pt Times New Roman, Times, Serif; width: 3%; text-align: right"><span style="font-size: 10pt; color: #242424"><b>100.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_983_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember_zGwWgjoO1UDl" style="font: 10pt Times New Roman, Times, Serif; width: 8%; color: #232540; text-align: right"><span style="font-size: 10pt">41.1%</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_981_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember_zLdLk4eeMtSd" style="font: 10pt Times New Roman, Times, Serif; width: 8%; color: #232540; text-align: right"><span style="font-size: 10pt">72.3%</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">Domestic equity</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__srt--RangeAxis__srt--MinimumMember_zZJ3hb22XM8c" style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_98A_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__srt--RangeAxis__srt--MaximumMember_z7OPOwpOySi1" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>40.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember_zRfFd2h1C7D4" style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: right"><span style="font-size: 10pt">29.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98F_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember_zpFZG7tozY1a" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: right"><span style="font-size: 10pt">5.8%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">International equity</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_980_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__srt--RangeAxis__srt--MinimumMember_zGeIQ9h7FZSd" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_980_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__srt--RangeAxis__srt--MaximumMember_zkXPFYir0lPa" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: right"><span style="font-size: 10pt; color: #232540"><b>30.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember_z2VC1h5rZ82g" style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: right"><span style="font-size: 10pt">15.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_988_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember_z8mJX3aanIj5" style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: right"><span style="font-size: 10pt">1.9%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">Debt securities - core fixed income</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #242424"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__srt--RangeAxis__srt--MinimumMember_zh1Er4ssxL4i" style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt; color: #242424"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt; color: #242424"><b>-</b></span></td> <td id="xdx_98E_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__srt--RangeAxis__srt--MaximumMember_zOr25FuQZj9e" style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: right"><span style="font-size: 10pt; color: #242424"><b>100.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98C_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember_zdQz274nI6S1" style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: right"><span style="font-size: 10pt">14.9%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #232540; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember_zsDo8Ttff2dj" style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63; text-align: right"><span style="font-size: 10pt">2.1%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #1B2E63; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left"><span style="font-size: 10pt">Real estate</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98F_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember__srt--RangeAxis__srt--MinimumMember_zQlEqgrAaWuf" style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span></td> <td id="xdx_983_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember__srt--RangeAxis__srt--MaximumMember_zShcsO8d0wUe" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>20.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #4B5066"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #4B5066; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember_zfeFYIGlVVAd" style="font: 10pt Times New Roman, Times, Serif; color: #4B5066; text-align: right"><span style="font-size: 10pt">0.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #4B5066; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98B_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--RealEstateMember_zgql6hNX4XP9" style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: right"><span style="font-size: 10pt">9.5%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">Alternative Opportunistic Special</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_98F_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember__srt--RangeAxis__srt--MinimumMember_ztEQ0F3fQXab" style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span><b><span style="font-size: 10pt; color: #242424"> </span></b></td> <td id="xdx_98A_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember__srt--RangeAxis__srt--MaximumMember_zQxgZuwbhAf" style="border-bottom: Black 1pt solid; font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>20.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; color: #33496A; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_981_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember_zEsosrBRL5p6" style="border-bottom: Black 1pt solid; color: #33496A; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">0.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; color: #464646; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--OtherFundsMember_zh62RHOxMVQ" style="border-bottom: Black 1pt solid; color: #464646; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">10.4%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; color: #242424; text-align: left">Total</td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__srt--RangeAxis__srt--MinimumMember_zbOm3owo00Hc" style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>0.0%</b></span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt; color: #232540"><b>-</b></span><b><span style="font-size: 10pt; color: #242424"> </span></b></td> <td id="xdx_986_eus-gaap--DefinedBenefitPlanPlanAssetsTargetAllocationPercentage_iI_pip0_dp_c20211231__srt--RangeAxis__srt--MaximumMember_zW6nYqMWzQ92" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt; color: #242424"><b>100.0%</b></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"><b> </b></span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20201231_zBPwZTsYA5e8" style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: right"><span style="font-size: 10pt">100.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #33496A; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanWeightedAverageAssetAllocations_iI_pip0_dp_c20191231_zHHmAQeuIyv2" style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: right"><span style="font-size: 10pt">100.0%</span></td><td style="font: 10pt Times New Roman, Times, Serif; color: #464646; text-align: left"><span style="font-size: 10pt"> </span></td></tr> </table> 0.000 1.000 0.411 0.723 0.000 0.400 0.290 0.058 0.000 0.300 0.150 0.019 0.000 1.000 0.149 0.021 0.000 0.200 0.000 0.095 0.000 0.200 0.000 0.104 0.000 1.000 1.000 1.000 <p id="xdx_895_eus-gaap--ScheduleOfEffectOfSignificantUnobservableInputsChangesInPlanAssetsTableTextBlock_z0NbEtgh77v4" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The following table presents our plan <span id="xdx_8B9_zNvjwyqLVh4d">assets using the fair value hierarchy</span> as of December 31, 2020. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. See Note 8 for a brief description of the three levels under the fair value hierarchy.</span></p> <table cellpadding="0" cellspacing="0" id="xdx_889_ecustom--DisclosureEmployeeBenefitPlansDetails8Abstract_pn3n3_zHAcIIPZ1g5e" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 8)"> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt">(in thousands)</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">Level 1</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">Level 2</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; text-align: center; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">NAV</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td colspan="2" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: center"><span style="font-size: 10pt">Total</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; width: 38%; text-align: left"><span id="xdx_F4E_zRYzHjcn7yIk" style="font-size: 10pt">(1) Cash and cash equivalents</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDEp_z2lfiHM9HvMd" style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt">1,322</span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDEp_zN2ZULbzXfXb" style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1828">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDEp_zeBIB2FkV5k6" style="font: 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1829">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; width: 3%"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_987_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--CashAndCashEquivalentsMember_fKDEp_zYK4FEzAxf7j" style="font: bold 10pt Times New Roman, Times, Serif; width: 8%; text-align: right"><span style="font-size: 10pt">1,322</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; width: 1%; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span id="xdx_F40_zH6xsu7kE4d5" style="font-size: 10pt">(2) Fixed income securities</span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDIp_zEYQtUCoXgJc" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1831">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_988_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDIp_zs5ScfMkazSk" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">480</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDIp_zuSHkLo6r5x3" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1833">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_980_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__us-gaap--FixedIncomeFundsMember_fKDIp_z1NApaaaVNz1" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">480</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span id="xdx_F44_z0gKTs6nqTT7" style="font-size: 10pt">(3) Domestic equity securities</span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_98E_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_zySAD4J7WX27" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1835">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_986_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_zl3aKfrMPXJ1" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">932</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_986_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zFQeJoCq5ze7" style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1837">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_989_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--DomesticEquitySecuritiesOtherMember_zhcX93hGTbm5" style="font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">932</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span id="xdx_F44_zaofivXkmvX8" style="font-size: 10pt">(3) International equity securities</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_984_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_fKDMp_z5emzr3pTvC8" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1839">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_fKDMp_zuXrnEJG1pF8" style="border-bottom: Black 1pt solid; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">523</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_986_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_fKDMp_zl42rkTwps0f" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1841">—</span></span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td id="xdx_981_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--DefinedBenefitPlanByPlanAssetCategoriesAxis__custom--ForeignEquityMember_fKDMp_zN87balJxFwf" style="border-bottom: Black 1pt solid; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">523</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt">Total</span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">$</span></td><td id="xdx_983_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_ztx79I68JuHe" style="border-bottom: Black 2.5pt double; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">1,322</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">$</span></td><td id="xdx_985_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_z9mY7EOtAWn6" style="border-bottom: Black 2.5pt double; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">1,935</span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; text-align: left; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt">$</span></td><td id="xdx_982_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zD67OYSd1vt2" style="border-bottom: Black 2.5pt double; text-align: right; font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"><span style="-sec-ix-hidden: xdx2ixbrl1845">—</span></span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td><td style="font: bold 10pt Times New Roman, Times, Serif; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td> <td style="border-bottom: Black 2.5pt double; font: bold 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt">$</span></td><td id="xdx_98D_eus-gaap--DefinedBenefitPlanFairValueOfPlanAssets_iI_pn3n3_c20201231_zHbJa4pUYXaf" style="border-bottom: Black 2.5pt double; font: bold 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt">3,257</span></td><td style="font: bold 10pt Times New Roman, Times, Serif; text-align: left; padding-bottom: 2.5pt"><span style="font-size: 10pt"> </span></td></tr> <tr style="font: 10pt Times New Roman, Times, Serif; vertical-align: bottom; background-color: White"> <td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif"><span style="font-size: 10pt"> </span></td> <td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: right"><span style="font-size: 10pt"> </span></td><td style="font: 10pt Times New Roman, Times, Serif; text-align: left"><span style="font-size: 10pt"> </span></td></tr> </table> 1322000 1322000 480000 480000 932000 932000 523000 523000 1322000 1935000 3257000 17071000 17071000 499000 499000 899000 899000 437000 437000 2235000 2235000 2462000 2462000 17071000 1835000 4697000 23603000 <p id="xdx_898_eus-gaap--ScheduleOfExpectedBenefitPaymentsTableTextBlock_z6a8AE3A5n11" style="font: 10pt Times New Roman, Times, Serif; margin: 7pt 0; text-align: justify"><span style="font-size: 10pt">The <span id="xdx_8BB_zDq2OyGRTf4c">estimated future benefit payments</span> over the next five years for the Waltham Plan are as follows:</span></p> <table cellpadding="0" cellspacing="0" id="xdx_884_ecustom--DisclosureEmployeeBenefitPlansDetails9Abstract_pn3n3_zIKg2Gbw2EMj" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 60%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 9)"> <tr style="vertical-align: bottom"> <td style="text-align: left">(in thousands)</td><td> </td> <td colspan="2" id="xdx_49B_20201231_zwXBQBFySXPb" style="text-align: center"> </td><td> </td></tr> <tr id="xdx_408_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsNextTwelveMonths_iI_pn3n3_zLo9Q4wBa7Kk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 47%; text-align: left; padding-left: 0.75pt">2021</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">68</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearTwo_iI_pn3n3_z8Y8zJ8aIJw2" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2022</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">77</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearThree_iI_pn3n3_zgEuc1QmRIXi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2023</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">83</td><td style="text-align: left"> </td></tr> <tr id="xdx_40B_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearFour_iI_pn3n3_zRgD0r6Wc2xg" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2024</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">100</td><td style="text-align: left"> </td></tr> <tr id="xdx_40C_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsYearFive_iI_pn3n3_zV6YbQm8I9v3" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2025</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">110</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--DefinedBenefitPlanExpectedFutureBenefitPaymentsFiveFiscalYearsThereafter_iI_pn3n3_z18nqBwzI807" style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 1pt; padding-left: 0.75pt">Thereafter</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">693</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_409_ecustom--DefinedBenefitPlanExpectedFutureBenefitPayments_iI_pn3n3_zZOQrwQk7YN4" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt; padding-left: 0.75pt">Total</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">1,131</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 68000 77000 83000 100000 110000 693000 1131000 P3M P1Y 50 1 0.06 27400000 25500000 21100000 0.349 0.308 0.417 100000 100000 100000 0.50 0.85 2000000 75 50200000 71 47400000 24500000 22200000 <p id="xdx_892_eus-gaap--ScheduleOfChangesInFairValueOfPlanAssetsTableTextBlock_z6NyWMVjlE7g" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The following table presents our <span id="xdx_8B3_zf8KLugYbpz9">non-qualified deferred compensation plan assets using the fair value hierarchy</span> as of December 31, 2020 and 2019.</span></p> <table cellpadding="0" cellspacing="0" id="xdx_881_ecustom--DisclosureEmployeeBenefitPlansDetails11Abstract_pn3n3_zlRzWSVECjm8" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - EMPLOYEE BENEFIT PLANS (Details 11)"> <tr style="vertical-align: bottom"> <td style="text-align: left; padding-bottom: 1pt">(in thousands)</td><td style="padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 1</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 2</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">Level 3</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Total</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 38%; padding-left: 0.75pt">December 31, 2020</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98D_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_zbjNbQyEMid8" style="width: 8%; text-align: right">25</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_984_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_zqXZXDkIv0V4" style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1944">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_983_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zxaCJd4U3nW8" style="width: 8%; text-align: right">24,460</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td id="xdx_983_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20201231_zCNxecuquhM2" style="width: 8%; font-weight: bold; text-align: right">24,485</td><td style="width: 1%; font-weight: bold; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 0.75pt">December 31, 2019</td><td> </td> <td style="text-align: left">$</td><td id="xdx_986_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel1Member_zDeODSlrSZBl" style="text-align: right">71</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td id="xdx_989_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel2Member_zIVr7vWXlMee" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl1948">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td id="xdx_980_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231__us-gaap--FairValueByFairValueHierarchyLevelAxis__us-gaap--FairValueInputsLevel3Member_zN1YrBANR0Z7" style="text-align: right">22,158</td><td style="text-align: left"> </td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left">$</td><td id="xdx_98A_eus-gaap--DeferredCompensationPlanAssets_iI_pn3n3_c20191231_z4SuXowcs7kg" style="font-weight: bold; text-align: right">22,229</td><td style="font-weight: bold; text-align: left"> </td></tr> </table> 25000 24460000 24485000 71000 22158000 22229000 278000000 250000000 180000000 21500000 21200000 <p id="xdx_800_eus-gaap--DisclosureOfCompensationRelatedCostsShareBasedPaymentsTextBlock_z9DIlkhkP3dk" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b>17.             <span id="xdx_820_zgvA8ysQjW6c">STOCK-BASED COMPENSATION</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><i>Stock Compensation Plans</i></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b>Time Lapse Restricted Shares and Restricted Stock Units</b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">Time lapse restricted shares (TLRSs) have been issued to officers and other employees under the Company’s Employee Stock Incentive Plan. The Company recognizes compensation expense for the unvested portion of awards outstanding over the remainder of the service period. The compensation cost recorded for these awards is based on their closing stock price at the grant date less the cost of estimated forfeitures. Forfeitures are estimated at the time of grant and revised, if necessary, in subsequent periods to reflect actual forfeitures.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over <span id="xdx_904_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardAwardVestingPeriod1_pip0_c20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zkzgBx1ERko1" title="Award vesting period">six years</span> from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the one-time grant of restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">In April 2018, the Company granted a one-time issuance of TLRSs on a tiered Company tenure basis to U.S. based employees. The one-time grant vested 100 percent on the first anniversary date of the granted shares. The total shares granted were less than 0.1 million shares.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">All share and per share information has been adjusted for the three-for-two stock split effective December 10, 2020.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The Company issued time lapse restricted shares of <span id="xdx_902_eus-gaap--StockIssuedDuringPeriodSharesStockSplits_pip0_dm_c20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z456O5acGLte">0.9</span><span style="display: none">million</span>, <span id="xdx_904_eus-gaap--StockIssuedDuringPeriodSharesStockSplits_pip0_dm_c20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zPUkadQtVHn7">0.7</span><span style="display: none">million</span>, and <span id="xdx_904_eus-gaap--StockIssuedDuringPeriodSharesStockSplits_pip0_dm_c20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z8i79VcOMEs6">1.0</span>  million for the years ended December 31, 2020, 2019, and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">The Company issues new shares from its authorized but unissued share pool. At December 31, 2020, approximately <span id="xdx_90C_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant_iI_pip0_dm_c20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zaR1H4qSYFGd" title="Common stock reserved for issuance upon exercise of stock options (in shares)">7.3</span> million shares of the Company’s common stock were reserved for issuance. In accordance with the FASB ASC Topic 718, “<i>Compensation – Stock Compensation,”</i> the Company recognizes the fair value of the award on a straight-line basis over the service periods of each award. The Company estimates restricted share employee forfeiture rates based on its historical experience.</span></p> <p id="xdx_89D_eus-gaap--ScheduleOfCompensationCostForShareBasedPaymentArrangementsAllocationOfShareBasedCompensationCostsByPlanTableTextBlock_zJLedYsjbWs5" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The following table summarizes the <span id="xdx_8B9_zjCcP6utEEx8">components of the Company’s stock-based compensation programs</span> recorded as expense ($ in thousands):</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88C_ecustom--DisclosureStockBasedCompensationDetailsAbstract_pn3n3_zcixsGEUAHyd" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - STOCK-BASED COMPENSATION (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zBZ4MQ8mAhS6" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z8quGRo4rGvd" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zV5nF83O3Bbg" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Time lapse restricted stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--AllocatedShareBasedCompensationExpense_pn3n3_maASBCEzyTc_zD04DsE5CBK2" style="vertical-align: bottom; background-color: White"> <td style="width: 41%; text-align: left">Pre-tax compensation expense</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">20,850</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">14,159</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">13,726</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense_iN_pn3n3_di_msASBCEzyTc_zPrTzKxzdBB6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Tax benefit</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(3,752</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(3,597</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(3,486</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--AllocatedShareBasedCompensationExpenseNetOfTax_pn3n3_mtASBCEzyTc_z9E7yKZHMFi8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt">Restricted stock expense, net of tax</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">17,098</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">10,562</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">10,240</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8AE_zqZQnEzygul8" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">As of December 31, 2020 and 2019, $<span id="xdx_905_eus-gaap--EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognized_iI_pn3n3_dm_c20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zDeCaYhd0vq2" title="Unrecognized compensation cost">40.5</span> million and $<span id="xdx_90C_eus-gaap--EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognized_iI_pn3n3_dm_c20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zsyarvM5fwje">41.3</span> million, respectively, of total unrecognized compensation cost related to time-lapse restricted shares are expected to be recognized over a weighted average period of approximately <span id="xdx_906_eus-gaap--EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognizedPeriodForRecognition1_dtY_c20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z9xATrom3u22" title="Unrecognized compensation cost, period for recognition">3.8</span> years and <span id="xdx_90B_eus-gaap--EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognizedPeriodForRecognition1_dtY_c20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zZiyscHbr6W">4.0</span> years at December 31, 2020 and 2019, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"/> <p id="xdx_896_eus-gaap--ScheduleOfNonvestedRestrictedStockUnitsActivityTableTextBlock_zhH0XRwRFcrk" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">The following table summarizes information on <span id="xdx_8BC_zXuFS32Ku33b">unvested restricted stock units outstanding</span> as of December 31, 2020, 2019 and 2018, (adjusted for 3 for 2 stock split on December 10, 2020).</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"> </p> <table cellpadding="0" cellspacing="0" id="xdx_88B_ecustom--DisclosureStockBasedCompensationDetails2Abstract_pii_zKC8tZO7ITY6" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - STOCK-BASED COMPENSATION (Details 2)"> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zrMdQVfmGwd3" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Number of<br/> Shares <br/> (in thousands)</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Weighted<br/> Average<br/> Grant-Date<br/> Fair Value</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr id="xdx_40F_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber_iS_pin3_zkPTYSYoNBWe" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 54%">Unvested as of December 31, 2017</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 8%; font-weight: bold; text-align: right">4,539</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_98B_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue_iS_pip0_c20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zrh1S32g1UW" style="width: 8%; text-align: right">10.89</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod_iN_pin3_di_zGdsQzW0oLFk" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Forfeited</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(53</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98A_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue_pip0_c20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z8OYjIgaUYIg" style="text-align: right">12.70</td><td style="text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod_iN_pin3_di_z65qBCxBzLuk" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Vested</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,365</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue_pip0_c20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zQ1GPqJRPTjh" style="text-align: right">8.83</td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod_pin3_z1EFQrXW82n5" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Granted</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">965</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_988_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue_pip0_c20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zLcCZti0QjWa" style="border-bottom: Black 1pt solid; text-align: right">21.50</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40D_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber_iE_pin3_zQa1Ydn0lOu1" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Unvested as of December 31, 2018</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">4,086</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_980_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue_iE_pip0_c20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zTykyqUnS3Wc" style="text-align: right">13.69</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt"/><td style="font-weight: bold"/> <td style="font-weight: bold; text-align: left"/><td id="xdx_49A_20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zrBPpd3XqELh" style="font-weight: bold; text-align: right"/><td style="font-weight: bold; text-align: left"/><td/> <td style="text-align: left"/><td style="text-align: right"/><td style="text-align: left"/></tr> <tr id="xdx_409_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod_iN_pin3_di_ze2XK8exAfZ5" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt; width: 54%">Forfeited</td><td style="font-weight: bold; width: 3%"> </td> <td style="font-weight: bold; text-align: left; width: 1%"> </td><td style="font-weight: bold; text-align: right; width: 8%">(147</td><td style="font-weight: bold; text-align: left; width: 1%">)</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_986_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue_pip0_c20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z8EWCh8EUJVh" style="text-align: right; width: 8%">16.40</td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_40A_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod_iN_pin3_di_zZbspE0NQ8yf" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Vested</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,201</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue_pip0_c20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zki2j5M1wU8h" style="text-align: right">11.59</td><td style="text-align: left"> </td></tr> <tr id="xdx_400_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod_pin3_zdy9EnlgEKIc" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Granted</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">727</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_983_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue_pip0_c20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zJ2xibmv8Nfd" style="border-bottom: Black 1pt solid; text-align: right">25.60</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber_iE_pin3_znGY4uLRiu7h" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Unvested as of December 31, 2019</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">3,465</td><td style="font-weight: bold; text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_983_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue_iE_pip0_c20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zFbgugNmMrx" style="text-align: right">17.23</td><td style="text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt"/><td style="font-weight: bold"/> <td style="font-weight: bold; text-align: left"/><td id="xdx_49A_20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zTXbbGYRKaf6" style="font-weight: bold; text-align: right"/><td style="font-weight: bold; text-align: left"/><td/> <td style="text-align: left"/><td style="text-align: right"/><td style="text-align: left"/></tr> <tr id="xdx_40A_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod_iN_pin3_di_zrRfVBHzKzY9" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt; width: 54%">Forfeited</td><td style="font-weight: bold; width: 3%"> </td> <td style="font-weight: bold; text-align: left; width: 1%"> </td><td style="font-weight: bold; text-align: right; width: 8%">(59</td><td style="font-weight: bold; text-align: left; width: 1%">)</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_987_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue_pip0_c20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z7keaeITiTJc" style="text-align: right; width: 8%">17.11</td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_405_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod_iN_pin3_di_zukNpWmCE8Oc" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Vested</td><td style="font-weight: bold"> </td> <td style="font-weight: bold; text-align: left"> </td><td style="font-weight: bold; text-align: right">(1,397</td><td style="font-weight: bold; text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98E_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue_pip0_c20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zDcojebvwGm5" style="text-align: right">15.29</td><td style="text-align: left"> </td></tr> <tr id="xdx_406_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod_pin3_zbN5LIFiLAyd" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Granted</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">861</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td id="xdx_985_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue_pip0_c20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zE7fOGS31tQ5" style="border-bottom: Black 1pt solid; text-align: right">24.53</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40E_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber_iE_pin3_zzh9efNPcFN8" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-bottom: 2.5pt">Unvested as of December 31, 2020</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">2,870</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_982_eus-gaap--ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue_iE_pip0_c20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zU7USzGlssl" style="border-bottom: Black 2.5pt double; text-align: right">20.36</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> <p id="xdx_8A0_zEsNBLV0d8Kd" style="margin-top: 0; margin-bottom: 0"/> P6Y 900 700 1000.0 7300 <p id="xdx_89D_eus-gaap--ScheduleOfCompensationCostForShareBasedPaymentArrangementsAllocationOfShareBasedCompensationCostsByPlanTableTextBlock_zJLedYsjbWs5" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The following table summarizes the <span id="xdx_8B9_zjCcP6utEEx8">components of the Company’s stock-based compensation programs</span> recorded as expense ($ in thousands):</span></p> <table cellpadding="0" cellspacing="0" id="xdx_88C_ecustom--DisclosureStockBasedCompensationDetailsAbstract_pn3n3_zcixsGEUAHyd" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 80%" summary="xdx: Disclosure - STOCK-BASED COMPENSATION (Details)"> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; text-align: left">Years ended December 31,</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_496_20200101__20201231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zBZ4MQ8mAhS6" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">2020</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49D_20190101__20191231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_z8quGRo4rGvd" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2019</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td><td style="white-space: nowrap; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_495_20180101__20181231__us-gaap--AwardTypeAxis__custom--TimeLapseRestrictedSharesIssued2004Member_zV5nF83O3Bbg" style="white-space: nowrap; border-bottom: Black 1pt solid; text-align: center">2018</td><td style="padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left">Time lapse restricted stock:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_408_eus-gaap--AllocatedShareBasedCompensationExpense_pn3n3_maASBCEzyTc_zD04DsE5CBK2" style="vertical-align: bottom; background-color: White"> <td style="width: 41%; text-align: left">Pre-tax compensation expense</td><td style="width: 3%; font-weight: bold"> </td> <td style="width: 1%; font-weight: bold; text-align: left">$</td><td style="width: 8%; font-weight: bold; text-align: right">20,850</td><td style="width: 1%; font-weight: bold; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">14,159</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">13,726</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_409_eus-gaap--EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense_iN_pn3n3_di_msASBCEzyTc_zPrTzKxzdBB6" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Tax benefit</td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: left"> </td><td style="border-bottom: Black 1pt solid; font-weight: bold; text-align: right">(3,752</td><td style="padding-bottom: 1pt; font-weight: bold; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(3,597</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(3,486</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--AllocatedShareBasedCompensationExpenseNetOfTax_pn3n3_mtASBCEzyTc_z9E7yKZHMFi8" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-bottom: 2.5pt">Restricted stock expense, net of tax</td><td style="font-weight: bold; padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; font-weight: bold; text-align: right">17,098</td><td style="padding-bottom: 2.5pt; font-weight: bold; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">10,562</td><td style="padding-bottom: 2.5pt; text-align: left"> </td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td style="border-bottom: Black 2.5pt double; text-align: right">10,240</td><td style="padding-bottom: 2.5pt; text-align: left"> </td></tr> </table> 20850000 14159000 13726000 3752000 3597000 3486000 17098000 10562000 10240000 40500000 41300000 P3Y9M18D P4Y <p id="xdx_896_eus-gaap--ScheduleOfNonvestedRestrictedStockUnitsActivityTableTextBlock_zhH0XRwRFcrk" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">The following table summarizes information on <span id="xdx_8BC_zXuFS32Ku33b">unvested restricted stock units outstanding</span> as of December 31, 2020, 2019 and 2018, (adjusted for 3 for 2 stock split on December 10, 2020).</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"> </p> 4539000 10.89 53000 12.70 1365000 8.83 965000 21.50 4086000 13.69 147000 16.40 1201000 11.59 727000 25.60 3465000 17.23 59000 17.11 1397000 15.29 861000 24.53 2870000 20.36 <p id="xdx_80E_eus-gaap--ComprehensiveIncomeNoteTextBlock_zorhFMoSh1Cf" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b>18.           <span id="xdx_82E_zhn40yEG8JNc">ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS)</span></b></span></p> <p id="xdx_893_eus-gaap--ScheduleOfAccumulatedOtherComprehensiveIncomeLossTableTextBlock_zIuhttddVSDk" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8B1_zonapFvqS6S6">Accumulated other comprehensive income/ (loss)</span> consist of the following (in thousands):</span></p> <table cellpadding="0" cellspacing="0" id="xdx_882_ecustom--DisclosureAccumulatedOtherComprehensiveIncomeLossDetailsAbstract_pn3n3_zLKI9306XOB7" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zs2C64FwS1f5" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Pension Liability<br/> Adjustment</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zGZGG76iNR42" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Foreign <br/> Currency<br/> Translation</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20180101__20181231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_z6y7QnuAxOX8" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Interest<br/> Rate Swaps</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zBZXrR36Yv3f" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Total</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 38%">Balance at December 31, 2017</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_985_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_z4smMypR1g5l" style="width: 8%; text-align: right" title="Beginning Balance">(35,041</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_984_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zkMxAdaTSGg7" style="width: 8%; text-align: right">(10,915</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_984_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zJxEml99sDw4" style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2041">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_985_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zcFUpPzUI0k1" style="width: 8%; text-align: right">(45,956</td><td style="width: 1%; text-align: left">)</td></tr> <tr id="xdx_403_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParentAbstract_iB_pn3n3_z7pbkzISp3z" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Change during 2018:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent_pn3n3_zXWVz4qQgRZa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Before-tax amount</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(14,812</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(14,072</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2051">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(28,884</td><td style="text-align: left">)</td></tr> <tr id="xdx_408_eus-gaap--OtherComprehensiveIncomeLossTaxPortionAttributableToParent1_pn3n3_z9iurxnidNxl" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Tax expense</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">3,762</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2055">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2056">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">3,762</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent_pn3n3_zvtG2JyJGir2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="color: rgb(204,238,255)">Other comprehensive earnings/(loss)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(11,050</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(14,072</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2061">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(25,122</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr style="vertical-align: bottom; background-color: White"> <td>Balance at December 31, 2018</td><td> </td> <td style="text-align: left"> </td><td id="xdx_987_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_z0oXotHthymg" style="text-align: right" title="Ending Balance">(46,091</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zLsMs7WACQk6" style="text-align: right">(24,987</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_988_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zBSbjzWPRNK4" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2066">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_980_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zaFfFK0DImqc" style="text-align: right">(71,078</td><td style="text-align: left">)</td></tr> <tr id="xdx_408_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParentAbstract_iB_pn3n3_zdQ8KsEE7SGa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt; width: 38%">Change during 2019:</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_49B_20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zvMk2Zxhzupi" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_491_20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zOQjikTBM6Ua" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_49F_20190101__20191231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zJnH0BZppEg7" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_497_20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_ziFanTeusTr5" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_401_eus-gaap--OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent_pn3n3_zU0kNxh1tW6d" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Before-tax amount</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">75,449</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,350</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(277</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">79,522</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--OtherComprehensiveIncomeLossTaxPortionAttributableToParent1_pn3n3_zSckoPXvxMU5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Tax expense</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(29,553</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2080">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2081">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(29,553</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40C_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent_pn3n3_zaSKgTY92chi" style="vertical-align: bottom; background-color: White"> <td style="color: white">Other comprehensive earnings/(loss)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">45,896</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">4,350</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(277</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">49,969</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Balance at December 31, 2019</td><td> </td> <td style="text-align: left"> </td><td id="xdx_987_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zHDOqXHsmOlk" style="text-align: right">(195</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zFythdjGSmY1" style="text-align: right">(20,637</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_980_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_z2bbuix8m9i7" style="text-align: right">(277</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_982_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zoQXkealzN0l" style="text-align: right">(21,109</td><td style="text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParentAbstract_iB_pn3n3_z3X7jrRQA6tb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt; width: 38%">Change during 2020:</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_498_20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zAnFMwZA844c" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_498_20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zFHxub9mSKj3" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_491_20200101__20201231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zaKiYlm4FSec" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_498_20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zfbKK8rk2C5f" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_404_eus-gaap--OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent_pn3n3_zMTmpQjryz91" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Before-tax amount</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(173</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,443</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(141</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,129</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--OtherComprehensiveIncomeLossTaxPortionAttributableToParent1_pn3n3_zBikvf2cVEaa" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Tax benefit</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">46</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2104">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">37</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">83</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent_pn3n3_zfK7VK558leb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="color: rgb(204,238,255)">Other comprehensive earnings/(loss)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(127</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">10,443</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(104</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">10,212</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 2.5pt">Balance at December 31, 2020</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_981_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zMx4tT7H1bS3" style="border-bottom: Black 2.5pt double; text-align: right">(322</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_985_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zwTDe15nSME2" style="border-bottom: Black 2.5pt double; text-align: right">(10,194</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_983_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zKL0qmmY1zj6" style="border-bottom: Black 2.5pt double; text-align: right">(381</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_988_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zpUvCAkPrF33" style="border-bottom: Black 2.5pt double; text-align: right">(10,897</td><td style="padding-bottom: 2.5pt; text-align: left">)</td></tr> </table> <p id="xdx_8AC_zXWG2zdmiBge" style="margin-top: 0; margin-bottom: 0"/> <p id="xdx_893_eus-gaap--ScheduleOfAccumulatedOtherComprehensiveIncomeLossTableTextBlock_zIuhttddVSDk" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><span id="xdx_8B1_zonapFvqS6S6">Accumulated other comprehensive income/ (loss)</span> consist of the following (in thousands):</span></p> <table cellpadding="0" cellspacing="0" id="xdx_882_ecustom--DisclosureAccumulatedOtherComprehensiveIncomeLossDetailsAbstract_pn3n3_zLKI9306XOB7" style="font: 10pt Times New Roman, Times, Serif; border-collapse: collapse; width: 90%" summary="xdx: Disclosure - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_49B_20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zs2C64FwS1f5" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Pension Liability<br/> Adjustment</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_497_20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zGZGG76iNR42" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Foreign <br/> Currency<br/> Translation</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_491_20180101__20181231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_z6y7QnuAxOX8" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Interest<br/> Rate Swaps</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_494_20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zBZXrR36Yv3f" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Total</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 38%">Balance at December 31, 2017</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_985_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_z4smMypR1g5l" style="width: 8%; text-align: right" title="Beginning Balance">(35,041</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_984_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zkMxAdaTSGg7" style="width: 8%; text-align: right">(10,915</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_984_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zJxEml99sDw4" style="width: 8%; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2041">—</span></td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td id="xdx_985_eus-gaap--StockholdersEquity_iS_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zcFUpPzUI0k1" style="width: 8%; text-align: right">(45,956</td><td style="width: 1%; text-align: left">)</td></tr> <tr id="xdx_403_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParentAbstract_iB_pn3n3_z7pbkzISp3z" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Change during 2018:</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_407_eus-gaap--OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent_pn3n3_zXWVz4qQgRZa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Before-tax amount</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(14,812</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(14,072</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2051">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(28,884</td><td style="text-align: left">)</td></tr> <tr id="xdx_408_eus-gaap--OtherComprehensiveIncomeLossTaxPortionAttributableToParent1_pn3n3_z9iurxnidNxl" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Tax expense</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">3,762</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2055">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2056">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">3,762</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent_pn3n3_zvtG2JyJGir2" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="color: rgb(204,238,255)">Other comprehensive earnings/(loss)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(11,050</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(14,072</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2061">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(25,122</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr style="vertical-align: bottom; background-color: White"> <td>Balance at December 31, 2018</td><td> </td> <td style="text-align: left"> </td><td id="xdx_987_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_z0oXotHthymg" style="text-align: right" title="Ending Balance">(46,091</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_984_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zLsMs7WACQk6" style="text-align: right">(24,987</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_988_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zBSbjzWPRNK4" style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2066">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td id="xdx_980_eus-gaap--StockholdersEquity_iE_pn3n3_c20180101__20181231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zaFfFK0DImqc" style="text-align: right">(71,078</td><td style="text-align: left">)</td></tr> <tr id="xdx_408_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParentAbstract_iB_pn3n3_zdQ8KsEE7SGa" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt; width: 38%">Change during 2019:</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_49B_20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zvMk2Zxhzupi" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_491_20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zOQjikTBM6Ua" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_49F_20190101__20191231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zJnH0BZppEg7" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_497_20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_ziFanTeusTr5" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_401_eus-gaap--OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent_pn3n3_zU0kNxh1tW6d" style="vertical-align: bottom; background-color: White"> <td style="padding-left: 8.65pt">Before-tax amount</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">75,449</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">4,350</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(277</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">79,522</td><td style="text-align: left"> </td></tr> <tr id="xdx_40A_eus-gaap--OtherComprehensiveIncomeLossTaxPortionAttributableToParent1_pn3n3_zSckoPXvxMU5" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 8.65pt">Tax expense</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(29,553</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2080">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2081">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(29,553</td><td style="padding-bottom: 1pt; text-align: left">)</td></tr> <tr id="xdx_40C_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent_pn3n3_zaSKgTY92chi" style="vertical-align: bottom; background-color: White"> <td style="color: white">Other comprehensive earnings/(loss)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">45,896</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">4,350</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(277</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">49,969</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td>Balance at December 31, 2019</td><td> </td> <td style="text-align: left"> </td><td id="xdx_987_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zHDOqXHsmOlk" style="text-align: right">(195</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_98B_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zFythdjGSmY1" style="text-align: right">(20,637</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_980_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_z2bbuix8m9i7" style="text-align: right">(277</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td id="xdx_982_eus-gaap--StockholdersEquity_iE_pn3n3_c20190101__20191231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zoQXkealzN0l" style="text-align: right">(21,109</td><td style="text-align: left">)</td></tr> <tr id="xdx_409_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParentAbstract_iB_pn3n3_z3X7jrRQA6tb" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt; width: 38%">Change during 2020:</td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_498_20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zAnFMwZA844c" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_498_20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zFHxub9mSKj3" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_491_20200101__20201231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zaKiYlm4FSec" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td><td style="width: 3%"> </td> <td style="text-align: left; width: 1%"> </td><td id="xdx_498_20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zfbKK8rk2C5f" style="text-align: center; width: 8%"> </td><td style="text-align: left; width: 1%"> </td></tr> <tr id="xdx_404_eus-gaap--OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent_pn3n3_zMTmpQjryz91" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="padding-left: 8.65pt">Before-tax amount</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(173</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,443</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">(141</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left"> </td><td style="text-align: right">10,129</td><td style="text-align: left"> </td></tr> <tr id="xdx_403_eus-gaap--OtherComprehensiveIncomeLossTaxPortionAttributableToParent1_pn3n3_zBikvf2cVEaa" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 8.65pt">Tax benefit</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">46</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2104">—</span></td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">37</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">83</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr id="xdx_404_eus-gaap--OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent_pn3n3_zfK7VK558leb" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="color: rgb(204,238,255)">Other comprehensive earnings/(loss)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(127</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">10,443</td><td style="padding-bottom: 1pt; text-align: left"> </td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">(104</td><td style="padding-bottom: 1pt; text-align: left">)</td><td style="padding-bottom: 1pt"> </td> <td style="border-bottom: Black 1pt solid; text-align: left"> </td><td style="border-bottom: Black 1pt solid; text-align: right">10,212</td><td style="padding-bottom: 1pt; text-align: left"> </td></tr> <tr style="vertical-align: bottom; background-color: White"> <td style="padding-bottom: 2.5pt">Balance at December 31, 2020</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_981_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedDefinedBenefitPlansAdjustmentMember_zMx4tT7H1bS3" style="border-bottom: Black 2.5pt double; text-align: right">(322</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_985_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedTranslationAdjustmentMember_zwTDe15nSME2" style="border-bottom: Black 2.5pt double; text-align: right">(10,194</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_983_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--DerivativeInstrumentRiskAxis__us-gaap--InterestRateSwapMember_zKL0qmmY1zj6" style="border-bottom: Black 2.5pt double; text-align: right">(381</td><td style="padding-bottom: 2.5pt; text-align: left">)</td><td style="padding-bottom: 2.5pt"> </td> <td style="border-bottom: Black 2.5pt double; text-align: left">$</td><td id="xdx_988_eus-gaap--StockholdersEquity_iE_pn3n3_c20200101__20201231__us-gaap--StatementEquityComponentsAxis__us-gaap--AccumulatedOtherComprehensiveIncomeMember_zpUvCAkPrF33" style="border-bottom: Black 2.5pt double; text-align: right">(10,897</td><td style="padding-bottom: 2.5pt; text-align: left">)</td></tr> </table> -35041000 -10915000 -45956000 -14812000 -14072000 -28884000 3762000 3762000 -11050000 -14072000 -25122000 -46091000 -24987000 -71078000 75449000 4350000 -277000 79522000 -29553000 -29553000 45896000 4350000 -277000 49969000 -195000 -20637000 -277000 -21109000 -173000 10443000 -141000 10129000 46000 37000 83000 -127000 10443000 -104000 10212000 -322000 -10194000 -381000 -10897000 <p id="xdx_80F_eus-gaap--RelatedPartyTransactionsDisclosureTextBlock_zDotkTpYe0m5" style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0pt; text-align: justify"><span style="font-size: 10pt"><b>19.</b>           <b><span id="xdx_826_zQ5A5Q4LyFWd">RELATED PARTY TRANSACTIONS</span></b>  </span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 10pt 0 0; text-align: justify"><span style="font-size: 10pt">The Company provides certain administrative services to RPC, Inc. (“RPC”) (a company of which Mr. Gary W. Rollins is also Chairman, and which is otherwise affiliated with the Company). The service agreements between RPC and the Company provide for the provision of services on a cost reimbursement basis and are terminable on <span id="xdx_90A_ecustom--RelatedPartyTransactionsRequiredNoticePeriodForTerminationOfAgreement_dtM_c20200101__20201231__srt--CounterpartyNameAxis__custom--RPCIncMember_zoHa5IJi8Awj" title="Notice period for termination of service agreement">6</span> months’ notice. The services covered by these agreements include administration of certain employee benefit programs and other administrative services. Charges to RPC (or to corporations which are subsidiaries of RPC) for such services and rent totaled approximately $<span id="xdx_90B_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20200101__20201231__srt--CounterpartyNameAxis__custom--RPCIncMember_zxBhpmaZdgr8" title="Administrative services and rent income"><span id="xdx_902_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20190101__20191231__srt--CounterpartyNameAxis__custom--RPCIncMember_zdUaT4t1iVNj" title="Administrative services and rent income"><span id="xdx_90D_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20180101__20181231__srt--CounterpartyNameAxis__custom--RPCIncMember_z0Bc4xNchJ33" title="Administrative services and rent income">0.1</span></span></span> million for each of the years ended December 31, 2020, 2019, and 2018.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">The Company rents office, hanger and storage space to LOR, Inc. (“LOR”) (a company controlled by the late R. Randall Rollins and Gary W. Rollins). Charges to LOR (or corporations which are subsidiaries of LOR) for rent totaled $<span id="xdx_908_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20200101__20201231__srt--CounterpartyNameAxis__custom--LORIncMember_zIpJy6fu2fp2">1.0</span> million for the year ended December 31, 2020 and $<span id="xdx_907_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20190101__20191231__srt--CounterpartyNameAxis__custom--LORIncMember_ze7E45KiI7Ne">0.8</span> million and $<span id="xdx_90B_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20180101__20181231__srt--CounterpartyNameAxis__custom--LORIncMember_zfgueXTRNouk">0.9</span> million for the years ended December 31, 2019 and 2018, respectively.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">In 2014, P.I.A. LLC, a company owned by our late Chairman of the Board of Directors, R. Randall Rollins, purchased a Lear Model 35A jet and entered into a lease arrangement with the Company for Company use of the aircraft for business purposes.  The lease is terminable by either party on 30 days’ notice. The Company pays $100 per month rent for the leased aircraft, and pays all variable costs and expenses associated with the leased aircraft, such as the costs for fuel, maintenance, storage and pilots. The Company has the priority right to use of the aircraft on business days, and Mr. Rollins had the right to use the aircraft for personal use through the terms of an Aircraft Time Sharing Agreement with the Company. During the years ended December 31, 2020, 2019 and 2018, the Company paid approximately $<span id="xdx_906_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20200101__20201231__srt--CounterpartyNameAxis__custom--PIALLCMember_znOHGUwTmW3e">0.6</span> million, $<span id="xdx_90E_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20190101__20191231__srt--CounterpartyNameAxis__custom--PIALLCMember_zOAojanicT4a">0.9</span> million, and $<span id="xdx_902_eus-gaap--RevenueFromRelatedParties_pn3n3_dm_c20180101__20181231__srt--CounterpartyNameAxis__custom--PIALLCMember_zbxw6UNraSj">0.7</span> million in rent and operating costs for the aircraft, respectively. During 2020, 2019 and 2018, respectively, the Company accounted for <span id="xdx_901_ecustom--RelatedPartyTransactionPercentofTotalUsageOfRelatedPartyAircraft_pip0_dp_c20200101__20201231__srt--CounterpartyNameAxis__custom--PIALLCMember_zOHD1HroFmg2" title="Percent of use of aircraft by the company">100</span> percent of the use of the aircraft. All transactions were approved by the Company’s Nominating and Governance Committee of the Board of Directors.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">On January 24, 2018, the Company pledged a charitable gift of $0.7 million to Emory University Hospital Midtown. The amount is being paid in equal annual installments over a five year period ending in 2023. Dr. Lawley recused himself from the Board of Director’s approval of the gift agreement.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">On December 1, 2019, Orkin, a subsidiary of the Company entered into a franchise agreement with Wilson Pest Management, Inc. The franchise is owned 100% by John Wilson IV. During the years ended December 31, 2020 and 2019, the Company received a total of approximately $0.1 million and $0.8 million, respectively. The 2019 proceeds included payment for the franchise and an initial franchise fee of seventy-five thousand dollars in connection with the transaction. The franchise agreement provides for a monthly royalty fee of 9.0% of the franchisee’s reported revenue. John Wilson IV is the son of John F. Wilson, President and Chief Operating Officer of the Company. The Company approved the agreement in accordance with its Related Party Transactions policy.</span></p> P6M 100000 100000 100000 1000000.0 800000 900000 600000 900000 700000 1 <p id="xdx_807_ecustom--CashDividendDisclosureTextBlock_ztD5u7fvWBd3" style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt"><b>20.           <span id="xdx_824_zhf0M02bVdw8">CASH DIVIDEND</span></b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 10pt; text-align: justify"><span style="font-size: 10pt">On October 27, 2020, the Board of Directors declared a regular quarterly cash dividend on its common stock of $<span id="xdx_90F_eus-gaap--CommonStockDividendsPerShareDeclared_pip0_c20201026__20201027_zLHmYet8g0Dk" title="Dividend declared (in dollars per share)">0.08</span> per share plus a special year-end dividend of $<span id="xdx_90F_ecustom--SpecialYearEndDividendInDollarsPerShare_pip0_c20201026__20201027_zGufT7NYli6d" title="Special year-end dividend (in dollars per share)">0.13</span> per share both payable December 10, 2020 to shareholders of record at the close of business November 10, 2020. Additionally, the <span id="xdx_904_eus-gaap--StockholdersEquityNoteStockSplit_c20201209__20201210_zecSqTYLBToj" title="Stock Split">Board of Directors approved a three-for-two stock split of the Company’s common shares on December 10, 2020 for holders of record on November 10, 2020</span>. Dividends were paid on pre-split shares.</span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: justify"><span style="font-size: 10pt">On January 26, 2021, after the stock split, the Board of Directors declared a regular quarterly cash dividend per common share of $<span id="xdx_901_eus-gaap--CommonStockDividendsPerShareDeclared_pip0_c20210125__20210126__us-gaap--SubsequentEventTypeAxis__us-gaap--SubsequentEventMember_ztFnULEsPTjk">0.08</span> payable March 10, 2021 to stockholders of record at the close of business February 10, 2021. The Company expects to continue to pay cash dividends to the common stockholders, subject to the earnings and financial condition of the Company and other relevant factors.</span></p> 0.08 0.13 Board of Directors approved a three-for-two stock split of the Company’s common shares on December 10, 2020 for holders of record on November 10, 2020 0.08 <p id="xdx_803_esrt--ScheduleOfValuationAndQualifyingAccountsDisclosureTextBlock_zOWCTtNaYGzf" style="font: 10pt Times New Roman, Times, Serif; margin: 0; text-align: center"><span style="font-size: 10pt"><b><span id="i21062b010"/><span id="i21062a027"/><span id="xdx_820_zsIFrzh3T3a1">SCHEDULE II – VALUATION AND QUALIFYING ACCOUNTS</span> </b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: center"><span style="font-size: 10pt"><b>ROLLINS, INC. AND SUBSIDIARIES</b></span></p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt; text-align: center"> </p> <p style="font: 10pt Times New Roman, Times, Serif; margin: 0 0 0pt"/> <table cellpadding="0" cellspacing="0" id="xdx_88F_ecustom--DisclosureScheduleIIValuationAndQualifyingAccountsDetailsAbstract_pn3n3_zufHAintzR7c" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 90%; margin-right: auto" summary="xdx: Disclosure - SCHEDULE II-VALUATION AND QUALIFYING ACCOUNTS (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="18" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Allowance for Expected Credit Losses</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; font-family: Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt">(in thousands)</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_486_eus-gaap--ValuationAllowancesAndReservesBalance_iS_z039MOd5lTzh" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Balance at<br/> Beginning of <br/> Year</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48F_ecustom--ValuationAllowancesAndReservesAdoptionOfASC326_zPbkn6pXmso" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Adoption of <br/> ASC 326</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_484_eus-gaap--ValuationAllowancesAndReservesChargedToCostAndExpense_z5dWFfMzXVJ4" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Charged to<br/> Costs and<br/> Expenses</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_487_eus-gaap--ValuationAllowancesAndReservesRecoveries_iN_di_zS71JNgppbxe" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Net <br/> (Deductions)<br/> Recoveries</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48C_eus-gaap--ValuationAllowancesAndReservesBalance_iE_zOEI5I72wIia" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Balance at<br/> End of Year</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr style="vertical-align: bottom"> <td style="padding-left: 0.75pt"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_417_20200101__20201231__us-gaap--ValuationAllowancesAndReservesTypeAxis__us-gaap--AllowanceForCreditLossMember_zJrefIFlCOBi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 25%; text-align: left; padding-left: 0.75pt">2020</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">19,658</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">(3,330</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">17,536</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">(13,779</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">20,085</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_417_20190101__20191231__us-gaap--ValuationAllowancesAndReservesTypeAxis__us-gaap--AllowanceForCreditLossMember_z8LedExLsWd3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2019</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">16,666</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2153">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">15,145</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">(12,153</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">19,658</td><td style="text-align: left"> </td></tr> <tr id="xdx_41D_20180101__20181231__us-gaap--ValuationAllowancesAndReservesTypeAxis__us-gaap--AllowanceForCreditLossMember_zvZrXAmmC2Z9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2018</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">14,706</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2158">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">13,606</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">(11,646</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">16,666</td><td style="text-align: left"> </td></tr> </table> <table cellpadding="0" cellspacing="0" id="xdx_88F_ecustom--DisclosureScheduleIIValuationAndQualifyingAccountsDetailsAbstract_pn3n3_zufHAintzR7c" style="font: 10pt Times New Roman, Times, Serif; margin-left: auto; border-collapse: collapse; width: 90%; margin-right: auto" summary="xdx: Disclosure - SCHEDULE II-VALUATION AND QUALIFYING ACCOUNTS (Details)"> <tr style="vertical-align: bottom"> <td style="text-align: center"> </td><td style="font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="18" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Allowance for Expected Credit Losses</td><td style="white-space: nowrap; padding-bottom: 1pt"> </td></tr> <tr style="vertical-align: bottom"> <td style="white-space: nowrap; font-family: Times New Roman, Times, Serif; text-align: left; padding-bottom: 1pt">(in thousands)</td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_486_eus-gaap--ValuationAllowancesAndReservesBalance_iS_z039MOd5lTzh" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Balance at<br/> Beginning of <br/> Year</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48F_ecustom--ValuationAllowancesAndReservesAdoptionOfASC326_zPbkn6pXmso" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Adoption of <br/> ASC 326</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_484_eus-gaap--ValuationAllowancesAndReservesChargedToCostAndExpense_z5dWFfMzXVJ4" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Charged to<br/> Costs and<br/> Expenses</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_487_eus-gaap--ValuationAllowancesAndReservesRecoveries_iN_di_zS71JNgppbxe" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Net <br/> (Deductions)<br/> Recoveries</td><td style="white-space: nowrap; padding-bottom: 1pt; font-weight: bold"> </td><td style="white-space: nowrap; font-weight: bold; padding-bottom: 1pt"> </td> <td colspan="2" id="xdx_48C_eus-gaap--ValuationAllowancesAndReservesBalance_iE_zOEI5I72wIia" style="white-space: nowrap; border-bottom: Black 1pt solid; font-weight: bold; text-align: center">Balance at<br/> End of Year</td><td style="padding-bottom: 1pt; font-weight: bold"> </td></tr> <tr style="vertical-align: bottom"> <td style="padding-left: 0.75pt"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td><td> </td> <td style="text-align: left"> </td><td style="text-align: right"> </td><td style="text-align: left"> </td></tr> <tr id="xdx_417_20200101__20201231__us-gaap--ValuationAllowancesAndReservesTypeAxis__us-gaap--AllowanceForCreditLossMember_zJrefIFlCOBi" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="width: 25%; text-align: left; padding-left: 0.75pt">2020</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">19,658</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">(3,330</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">17,536</td><td style="width: 1%; text-align: left"> </td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">(13,779</td><td style="width: 1%; text-align: left">)</td><td style="width: 3%"> </td> <td style="width: 1%; text-align: left">$</td><td style="width: 8%; text-align: right">20,085</td><td style="width: 1%; text-align: left"> </td></tr> <tr id="xdx_417_20190101__20191231__us-gaap--ValuationAllowancesAndReservesTypeAxis__us-gaap--AllowanceForCreditLossMember_z8LedExLsWd3" style="vertical-align: bottom; background-color: White"> <td style="text-align: left; padding-left: 0.75pt">2019</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">16,666</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2153">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">15,145</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">(12,153</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">19,658</td><td style="text-align: left"> </td></tr> <tr id="xdx_41D_20180101__20181231__us-gaap--ValuationAllowancesAndReservesTypeAxis__us-gaap--AllowanceForCreditLossMember_zvZrXAmmC2Z9" style="vertical-align: bottom; background-color: rgb(204,238,255)"> <td style="text-align: left; padding-left: 0.75pt">2018</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">14,706</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right"><span style="-sec-ix-hidden: xdx2ixbrl2158">—</span></td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">13,606</td><td style="text-align: left"> </td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">(11,646</td><td style="text-align: left">)</td><td> </td> <td style="text-align: left">$</td><td style="text-align: right">16,666</td><td style="text-align: left"> </td></tr> </table> 19658000 -3330000 17536000 13779000 20085000 16666000 15145000 12153000 19658000 14706000 13606000 11646000 16666000 Cash and cash equivalents, which are used to pay benefits and plan administrative expenses, are held in Rule 2a-7 money market funds. Fixed income securities are primarily valued using a market approach with inputs that include broker quotes, benchmark yields, base spreads and reported trades. Domestic and international equity securities are valued using a market approach based on the quoted market prices of identical instruments in their respective markets. Real estate fund values are primarily reported by the fund manager and are based on valuation of the underlying investments, which include inputs such as cost, discounted future cash flows, independent appraisals and market-based comparable data. Alternative/Opportunistic/Special funds can invest across the capital structure in both liquid and illiquid securities that are valued using a market approach based on the quoted market prices of identical instruments, or if no market price is available, instruments will be held at their fair market value (which may be cost) as reasonably determined by the investment manager, independent dealers, or pricing services. XML 24 R1.htm IDEA: XBRL DOCUMENT v3.20.4
Cover - USD ($)
12 Months Ended
Dec. 31, 2020
Jan. 31, 2021
Jun. 30, 2020
Cover [Abstract]      
Document Type 10-K    
Amendment Flag false    
Document Annual Report true    
Document Transition Report false    
Document Period End Date Dec. 31, 2020    
Document Fiscal Period Focus FY    
Document Fiscal Year Focus 2020    
Current Fiscal Year End Date --12-31    
Entity File Number 1-4422    
Entity Registrant Name ROLLINS, INC.    
Entity Central Index Key 0000084839    
Entity Tax Identification Number 51-0068479    
Entity Incorporation, State or Country Code DE    
Entity Address, Address Line One 2170 Piedmont Road    
Entity Address, Address Line Two N.E.    
Entity Address, City or Town Atlanta    
Entity Address, State or Province GA    
Entity Address, Postal Zip Code 30324    
City Area Code (404)    
Local Phone Number 888-2000    
Title of 12(b) Security Common Stock, $1 Par Value    
Trading Symbol ROL    
Security Exchange Name NYSE    
Entity Well-known Seasoned Issuer Yes    
Entity Voluntary Filers No    
Entity Current Reporting Status Yes    
Entity Interactive Data Current Yes    
Entity Filer Category Large Accelerated Filer    
Entity Small Business false    
Entity Emerging Growth Company false    
Entity Shell Company false    
Entity Public Float     $ 6,322,406,653
Entity Common Stock, Shares Outstanding   492,141,926  
XML 25 R2.htm IDEA: XBRL DOCUMENT v3.20.4
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
ASSETS    
Cash and cash equivalents $ 98,477 $ 94,276
Trade receivables, net of allowance for expected credit losses of $16,854 and $16,699, respectively 126,337 122,766
Financed receivables, short-term, net of allowance for expected credit losses of $1,297 and $1,675, respectively 23,716 22,267
Materials and supplies 30,843 19,476
Other current assets 35,404 51,002
Total current assets 314,777 309,787
Equipment and property, net 178,052 195,533
Goodwill 653,176 572,847
Customer contracts, net 298,949 273,720
Trademarks and tradenames, net 109,044 102,539
Other intangible assets, net 10,777 10,525
Operating lease, right-of-use assets, net 212,342 200,727
Financed receivables, long-term, net of allowance for expected credit losses of $1,934 and $1,284 respectively 38,187 30,792
Benefit plan assets 1,198 21,565
Deferred income taxes 2,222 2,180
Other assets 27,176 24,161
Total assets 1,845,900 1,744,376
LIABILITIES    
Accounts payable 64,596 35,234
Accrued insurance 31,675 30,441
Accrued compensation and related liabilities 91,011 81,943
Unearned revenues 131,253 122,825
Operating lease liabilities-current 73,248 66,117
Current portion of long-term debt 17,188 12,500
Other current liabilities 63,540 60,975
Total current liabilities 472,511 410,035
Accrued insurance, less current portion 36,067 34,920
Operating lease liabilities, less current portion 140,897 135,651
Long-term debt 185,812 279,000
Deferred income tax liability 10,612 9,927
Long-term accrued liabilities 58,641 59,093
Total liabilities 904,540 928,626
STOCKHOLDERS’ EQUITY    
Preferred stock, without par value; 500,000 shares authorized, zero shares issued
Common stock, par value $1 per share; 550,000,000 shares authorized, 491,612,059 and 491,146,269 shares issued and outstanding, respectively 491,612 491,146
Paid in capital 101,757 89,413
Accumulated other comprehensive loss (10,897) (21,109)
Retained earnings 358,888 256,300
Total stockholders’ equity 941,360 815,750
Total liabilities and stockholders’ equity $ 1,845,900 $ 1,744,376
XML 26 R3.htm IDEA: XBRL DOCUMENT v3.20.4
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION (Parenthetical) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Statement of Financial Position [Abstract]    
Trade receivables, allowance for doubtful accounts $ 16,854 $ 16,699
Financing receivables, short-term, allowance for doubtful accounts 1,297 1,675
Financing receivables, long-term, allowance for doubtful accounts $ 1,934 $ 1,284
Preferred Stock, Shares Authorized 500,000 500,000
Preferred Stock, Shares Issued 0 0
Common Stock, Par Value $ 1 $ 1
Common Stock, Shares Authorized 550,000,000 550,000,000
Common Stock, Shares Issued 491,612,059 491,146,269
Common Stock, Shares Outstanding 491,612,059 491,146,269
XML 27 R4.htm IDEA: XBRL DOCUMENT v3.20.4
CONSOLIDATED STATEMENTS OF INCOME - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
REVENUES      
Customer services $ 2,161,220 $ 2,015,477 $ 1,821,565
COSTS AND EXPENSES      
Cost of services provided, exclusive of depreciation and amortization 1,048,592 993,593 894,437
Depreciation and amortization 88,329 81,111 66,792
Sales, general and administrative 656,207 623,379 550,698
Accelerated stock vesting expense 6,691
Pension settlement loss 49,898
Loss/(gain) on sales of assets, net 1,599 (581) (875)
Interest expense/(income) 5,082 6,917 (220)
TOTAL COSTS AND EXPENSES 1,806,500 1,754,317 1,510,832
INCOME BEFORE INCOME TAXES 354,720 261,160 310,733
PROVISION FOR INCOME TAXES      
Current 95,111 65,041 71,442
Deferred (1,215) (7,228) 7,628
TOTAL PROVISION 93,896 57,813 79,070
NET INCOME $ 260,824 $ 203,347 $ 231,663
INCOME PER SHARE - BASIC $ 0.53 $ 0.41 $ 0.47
INCOME PER SHARE - DILUTED $ 0.53 $ 0.41 $ 0.47
Weighted average shares outstanding - basic 491,604,000 491,216,000 490,936,000
Weighted average shares outstanding - diluted 491,604,000 491,216,000 490,936,000
DIVIDENDS PAID PER SHARE $ 0.33 $ 0.31 $ 0.31
XML 28 R5.htm IDEA: XBRL DOCUMENT v3.20.4
CONSOLIDATED STATEMENTS OF COMPREHENSIVE EARNINGS - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Income Statement [Abstract]      
NET INCOME $ 260,824 $ 203,347 $ 231,663
Other comprehensive earnings/(loss)      
Pension and other postretirement benefit plans, net of tax (127) 45,896 (11,050)
Foreign currency translation adjustments 10,443 4,350 (14,072)
Interest rate swaps, net of tax (104) (277)
Other comprehensive earnings/(loss) 10,212 49,969 (25,122)
Comprehensive earnings $ 271,036 $ 253,316 $ 206,541
XML 29 R6.htm IDEA: XBRL DOCUMENT v3.20.4
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($)
$ in Thousands
Common Stock [Member]
Treasury Stock [Member]
Additional Paid-in Capital [Member]
AOCI Attributable to Parent [Member]
Retained Earnings [Member]
Total
Beginning Balance, Shares at Dec. 31, 2017 490,482,000        
Beginning Balance at Dec. 31, 2017 $ 490,482 $ 81,405 $ (45,956) $ 127,993 $ 653,924
Net income       231,663 231,663
Other comprehensive income            
Pension liability adjustment, net of tax       (11,050)   (11,050)
Foreign currency translation adjustments       (14,072)   (14,072)
Cash dividends         (152,742) (152,742)
Stock compensation $ 908   13,323   (505) 13,726
Stock Compensation, Shares 908,000          
Employee stock buybacks $ (428)   (9,342)   229 (9,541)
Employee Stock Buybacks, Shares (428,000)          
Ending Balance, Shares at Dec. 31, 2018 490,962,000        
Ending Balance at Dec. 31, 2018 $ 490,962 85,386 (71,078) 206,638 711,908
Other comprehensive income            
Interest rate swaps, net of tax          
Net income       203,347 203,347
Pension liability adjustment, net of tax       (126)   (126)
Foreign currency translation adjustments       4,350   4,350
Cash dividends         (153,836) (153,836)
Stock compensation $ 580   13,772   (193) 14,159
Stock Compensation, Shares 580,000          
Employee stock buybacks $ (396)   (9,745)   132 (10,009)
Employee Stock Buybacks, Shares (396,000)          
Ending Balance, Shares at Dec. 31, 2019 491,146,000        
Ending Balance at Dec. 31, 2019 $ 491,146 89,413 (21,109) 256,300 815,750
Other comprehensive income            
Impact of adoption of ASC 326         212 212
Pension settlement loss, net of tax       46,022   46,022
Interest rate swaps, net of tax       (277)   (277)
Net income       260,824 260,824
Pension liability adjustment, net of tax       (127)   (127)
Foreign currency translation adjustments       10,443   10,443
Cash dividends         (160,487) (160,487)
Stock compensation $ 802   20,315   (267) 20,850
Stock Compensation, Shares 802,000          
Employee stock buybacks $ (336)   (7,971)   32 (8,275)
Employee Stock Buybacks, Shares (336,000)          
Ending Balance, Shares at Dec. 31, 2020 491,612,000        
Ending Balance at Dec. 31, 2020 $ 491,612   $ 101,757 (10,897) 358,888 941,360
Other comprehensive income            
Impact of adoption of ASC 326         $ 2,486 2,486
Interest rate swaps, net of tax       $ (104)   $ (104)
XML 30 R7.htm IDEA: XBRL DOCUMENT v3.20.4
CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
OPERATING ACTIVITIES      
Net income $ 260,824 $ 203,347 $ 231,663
Adjustments to reconcile net income to net cash provided by operating activities:      
Depreciation, amortization and other non-cash charges 89,444 79,544 64,675
Pension settlement loss 49,898
Provision for deferred income taxes (1,215) (7,228) 7,628
Stock based compensation expense 20,850 14,158 13,726
Provision for expected credit losses 17,536 15,145 13,606
Changes in assets and liabilities:      
Trade accounts receivables and other accounts receivables (12,045) (20,151) (12,549)
Financing receivables (11,787) (9,080) (10,784)
Materials and supplies (10,706) (2,151) (374)
Other current assets 6,102 (14,009) (7,121)
Other non-current assets 16,409 600 11,329
Accounts payable and accrued expenses 50,212 5,611 (10,691)
Unearned revenue 7,276 5,424 4,901
Accrued insurance 1,889 1,915 (686)
Pension funding (144)
Long-term accrued liabilities 996 (3,306) (5,922)
Net cash provided by operating activities 435,785 319,573 299,401
INVESTING ACTIVITIES      
Cash used for acquisitions of companies, net of cash acquired (147,613) (430,558) (76,769)
Capital expenditures (23,229) (27,146) (27,179)
Cash from sale of franchises 495 617 343
Derivative investments 216 104 297
Proceeds from sale of assets 7,700 1,758 1,840
Investment tax credits 36 118 93
Net cash used in investing activities (162,395) (455,107) (101,375)
FINANCING ACTIVITIES      
Payment of contingent consideration (24,011) (15,969) (13,129)
Borrowings under term loan 250,000
Borrowings under revolving commitment 135,000 190,000
Repayments on term loan (54,000) (60,000)
Repayments on revolving commitment (169,500) (88,500)
Payment of dividends (160,487) (153,836) (152,742)
Cash paid for common stock purchased (8,275) (10,009) (9,541)
Net cash (used in)/provided by financing activities (281,273) 111,686 (175,412)
Effect of exchange rate changes on cash 12,084 2,639 (14,179)
Net increase/(decrease) in cash and cash equivalents 4,201 (21,209) 8,435
Cash and cash equivalents at beginning of year 94,276 115,485 107,050
Cash and cash equivalents at end of year 98,477 94,276 115,485
Supplemental disclosure of cash flow information      
Cash paid for interest 5,056 6,452 25
Cash paid for income taxes, net 81,184 75,812 77,351
Non-cash additions to operating lease right-of-use assets $ 89,016 $ 75,782
XML 31 R8.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
12 Months Ended
Dec. 31, 2020
Accounting Policies [Abstract]  
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

1.                   SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

 

Business Description—Rollins, Inc. (the “Company”), was originally incorporated in 1948, under the laws of the state of Delaware as Rollins Broadcasting, Inc.

 

The Company is an international service company with headquarters located in Atlanta, Georgia, providing pest and termite control services through its wholly-owned subsidiaries to both residential and commercial customers in the United States, Canada, Australia, Europe, and Asia with international franchises in Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, Africa, Canada, and Australia. Services are performed through a contract that specifies the pricing arrangement with the customer.

 

Orkin, a wholly-owned subsidiary of the Company founded in 1901, is the world’s largest pest and termite control company. It provides customized services from over 400 locations. Orkin either serves customers directly or through franchise operations, in the United States, Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa providing essential pest control services and protection against termite damage, rodents and insects to homes and businesses, including hotels, food service establishments, food manufacturers, retailers and transportation companies. Orkin operates under the Orkin® trademark. The Orkin® brand name makes Orkin the most recognized pest and termite company throughout the United States.

 

Orkin Canada, a wholly-owned subsidiary of Orkin founded in 1952, was acquired by Orkin in 1999. Orkin Canada is Canada’s largest pest control provider and a leader in the development of fast, effective and environmentally responsible pest control solutions. Orkin Canada operates under the Orkin Canada® trademarks. The Orkin Canada brand name provides brand recognition throughout Canada.

 

Western, a wholly-owned subsidiary of the Company founded in 1928, was acquired by Rollins, Inc. in 2004. Western is primarily a commercial pest control service company and its business complements most of the services Orkin offers, focusing on the northeastern United States.

 

IFC, a wholly-owned subsidiary of the Company founded in 1937, was acquired by Rollins, Inc. in 2005. IFC is a leading provider of pest management and sanitation services and products to the food and commodity industries.

 

HomeTeam, a wholly-owned subsidiary of the Company established in 1996, was acquired by Rollins, Inc. in April 2008. At the time of the acquisition, HomeTeam, with its unique Taexx® tubes in the wall pest control system, was recognized as a premier pest control business and ranked as the 4th largest company in the industry. HomeTeam services home builders and other commercial and residential customers nationally.

 

Rollins Australia Pty Ltd (“Rollins Australia”), a wholly-owned subsidiary of the Company, acquired Allpest, in February 2014. Allpest was established in 1959 and is headquartered in Perth, Australia. Allpest provides traditional commercial, residential, and termite service as well as consulting services on border protection related to Australia’s biosecurity program and provides specialized services to Australia’s mining and oil and gas sectors.

Critter Control, a wholly-owned subsidiary of the Company, was acquired by Rollins, Inc. on February 27, 2015. Critter Control was established in 1983 and is headquartered in Traverse City, Michigan. The business is primarily franchised, operating in 40 states and one Canadian province.

 

Rollins UK Holdings Ltd was formed as a wholly-owned subsidiary of the Company to acquire Safeguard in June 2016. Safeguard is a pest control company established in the United Kingdom in 1991 with a history of providing superior pest control, bird control, and specialist services to residential and commercial customers.

 

Northwest, a wholly-owned subsidiary of the Company founded in 1951, was acquired by the Company in August 2017. Northwest specializes in residential and commercial termite control, pest control, mosquito control, wildlife services, lawn care, insulation, and HVAC services, focusing on the Southeast United States.

 

On April 30, 2019, the Company acquired Clark Pest Control located in Lodi, CA. At the time of the acquisition, Clark Pest Control was a leading pest management company in California and the nation’s 8th largest pest management company according to PCT 100 rankings. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control for the period beginning April 30, 2019 through December 31, 2020.

 

The Company has several smaller wholly-owned subsidiaries that in total make up less than 5% of the Company’s total revenues.

 

The Company has one reportable segment, its pest and termite control business. Revenue, operating profit and identifiable assets for this segment, includes the United States, Canada, Australia, Europe, Asia, Central and South America, the Caribbean, the Middle East, and Africa. The Company’s results of operations and its financial condition are not reliant upon any single customer, few customers or foreign operations.

 

The Company reclassified certain prior period amounts in the Statement of Cash Flows from Operating Activities to Financing Activities for payment of contingent consideration to conform to the current period presentation.

 

Principles of Consolidation—The Company’s Consolidated Financial Statements include the accounts of Rollins, Inc. and the Company’s wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the U.S. (“GAAP”). The Company does not consolidate the financial statements of any company in which it has an ownership interest of 50% or less. The Company is not the primary beneficiary of, nor does it have a controlling financial interest in, any variable interest entity. Accordingly, the Company has not consolidated any variable interest entity. The Company reclassified certain prior period amounts, none of which were material, to conform to the current period presentation. All material intercompany accounts and transactions have been eliminated.

 

Subsequent Events—The Company evaluates its financial statements through the date the financial statements are issued.

 

Estimates Used in the Preparation of Consolidated Financial Statements—The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the accompanying notes and financial statements. Actual results could differ from those estimates and such differences could be significant.

 

Revenue Recognition—The Company’s revenue recognition policy is to recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to receive in exchange for those products or services. We enter into contracts that can include various combinations of products and services, each of which are distinct and accounted for as separate performance obligations. Revenue is recognized net of allowances for returns and any taxes collected from customers, which are subsequently remitted to governmental authorities.

 

Nature of Goods and Services and Performance Obligations

 

The Company contracts with its customers to provide the following goods and services, each of which is a distinct performance obligation:

 

Pest control services - Rollins provides pest control services to protect residential and commercial properties from common pests, including rodents and insects. Pest control generally consists of assessing a customer’s property for conditions that invite pests, tackling current infestations, and stopping the life cycle to prevent future invaders. Revenue from pest control services is recognized as services are rendered.

The Company’s revenue recognition policies are designed to recognize revenues upon satisfaction of the performance obligation at the time services are performed. For certain revenue types, because of the timing of billing and the receipt of cash versus the timing of performing services, we use estimates as described below. Residential and commercial pest control services are primarily recurring in nature on a monthly, bi-monthly or quarterly basis, while certain types of commercial customers may receive multiple treatments within a given month. In general, pest control customers sign an initial one-year contract, and revenues are recognized at the time services are performed. The Company defers recognition of advance payments and recognizes the revenue as the services are rendered. The Company classifies discounts related to the advance payments as a reduction in revenues.

 

Termite control services - Rollins provides both traditional and baiting termite protection services. Traditional termite protection uses “Termidor” liquid treatment and/or dry foam and Orkin foam to treat voids and spaces around the property, while baiting termite protection uses baits to disrupt the molting process termites require for growth and offers ongoing protection. Revenue from initial termite treatment services is recognized as services are provided.

 

Maintenance/monitoring/inspection - In connection with the initial service offerings, Rollins provides recurring maintenance, monitoring or inspection services to help protect consumer’s property from any future sign of termite activities after the original treatment. This recurring service is a service-type warranty under ASC 606 as it is routinely sold and purchased separately from the initial treatment services and is typically purchased or renewed annually.

 

Termite baiting revenues are recognized based on the transfer of control of the individual units of accounting. At the inception of a new baiting services contract, upon quality control review of the installation, the Company recognizes revenue for the installation of the monitoring stations, initial directed liquid termiticide treatment and servicing of the monitoring stations. A portion of the contract amount is deferred for the undelivered monitoring performance obligation. This portion is recognized as income on a straight-line basis over the remaining contract term, which results in recognition of revenue that depicts the Company’s performance in transferring control of the service. The allocation of the transaction price to the two deliverables is based on the relative stand-alone selling price. There are no contingencies related to the delivery of additional items or meeting other specified performance conditions. Baiting renewal revenue is deferred and recognized over the annual contract period on a straight-line basis that depicts the Company’s performance in transferring control of the service.

 

Revenue received for conventional termite renewals is deferred and recognized on a straight-line basis over the remaining contract term that depicts the Company’s performance in transferring control of the service; and, the cost of reinspections, reapplications and repairs and associated labor and chemicals are expensed as incurred. For outstanding claims, an estimate is made of the costs to be incurred (including legal costs) based upon current factors and historical information. The performance of reinspections tends to be close to the contract renewal date and while reapplications and repairs involve an insubstantial number of the contracts, these costs are incurred over the contract term. As the revenue is being deferred, the future cost of reinspections, reapplications and repairs and associated labor and chemicals applicable to the deferred revenue are expensed as incurred. The Company accrues for noticed claims. The costs of providing termite services upon renewal are compared to the expected revenue to be received and a provision is made for any expected losses.

 

Miscellaneous services - In certain agreements with customers, Rollins may offer other miscellaneous services, including restroom cleaning (eliminating foul odors, grease and grime which could attract pests) and training (seminars covering good manufacturing practices and product stewardship). Revenue from miscellaneous services is recognized when services are provided.

 

Products - Depending on customer demand, Rollins may separately sell pest control and/or termite protection products, such as traps. Revenue from product sales is recognized upon transfer of control of the asset.

 

Equipment rental (or lease) - Depending on customer demand, Rollins may lease certain pest control and/or termite protection equipment. Revenues from equipment rentals are recognized over the period of the rental/lease. Revenues from equipment rentals represent less than 1.0% of the Company’s revenues for each reported period.

 

Right to access intellectual property (Franchise) - The right to access Rollins’ intellectual property is an essential part of Orkin’s franchising agreements. These agreements provide the franchisee (the customer) a license to use the Rollins’ name and trademark when advertising and selling services to end customers in their normal course of business. Orkin franchise agreements contain a clause allowing Orkin to purchase certain assets of the franchisee. This is only an offer for Orkin to re-purchase the assets originally provided by Orkin to the franchisee and is not a performance obligation or a form of consideration. International and domestic franchising revenue was less than 1.0% of the Company’s annual revenues.

All Orkin domestic franchises have a guaranteed repurchase clause that the Orkin franchise may be repurchased by Orkin at a later date once it has been established. The Company amortizes the initial franchise fee over the initial franchise term. Deferred Orkin franchise fees were $1.6 million and $1.7 million for the year ending December 31, 2020 and 2019, respectively.

 

Royalties from Orkin franchises are accrued and recognized as revenues are earned on a monthly basis. Revenue from Orkin franchises was $9.4 million for the year ended December 31, 2020 and $8.7 million and $8.8 million for the years ended December 31, 2019 and 2018, respectively.

 

Contract Balances

 

Timing of revenue recognition may differ from the timing of invoicing to customers. We record unearned revenue when revenue is recognized subsequent to billing. Unearned revenue mainly relates to the Company’s termite baiting offering, conventional renewals, and year-in-advance pest control services for which we have been paid in advance and earn the revenue when we transfer control of the product or service. For multi-year agreements, we generally invoice customers annually at the beginning of each annual coverage period. Refer to Note 3 - Revenue for further information, including changes in unearned revenue for the year.

 

The Company extends terms to certain customers on higher dollar termite and ancillary work, as well as to certain franchisees for initial funding on the sale of franchises. These financed receivables are segregated from our trade receivables. The amounts that are due within one year from the balance sheet dates are classified as short-term financed receivables, and are shown, net of allowance for expected credit losses, at $23.7 million as of December 31, 2020 and $22.3 million at December 31, 2019. The balances of long-term financed receivables, net of allowance for expected credit losses, were $38.2 million as of December 31, 2020 and $30.8 million at December 31, 2019 and are included in long-term assets on our consolidated statements of financial position. See Note 6 – Financing Receivables for further information.

 

The allowance for expected credit losses reflects our best estimate of probable losses inherent in the accounts receivable balance. We determine the allowance based on known troubled accounts, historical experience, and other currently available evidence. Activity in the allowance for expected credit losses can be found on Schedule II-Valuation and Qualifying Accounts.

 

Payment terms and conditions vary by contract type, although terms generally include a requirement of payment within 30 to 60 days. In instances where the timing of revenue recognition differs from the timing of invoicing, we have determined our contracts generally do not include a significant financing component. The primary purpose of our invoicing terms is to provide customers with simplified and predictable ways of purchasing our products and services, not to receive financing from our customers or to provide customers with financing.

 

Practical Expedients and Exemptions

 

We generally expense sales commissions when incurred because the amortization period would have been one year or less. These costs are recorded within sales and marketing expenses.

 

We do not disclose the value of unsatisfied performance obligations for (i) contracts with an original expected length of one year or less and (ii) contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed. All revenues are reported net of sales taxes.

 

The Company’s international operations accounted for approximately 7% and 8% of revenues for the years ended December 31, 2020 and 2019, respectively.

 

Allowance for Expected Credit Losses— The Company maintains an allowance for expected credit losses accounts based on the expected collectability of accounts receivable.  Management uses historical collection results as well as accounts receivable aging in order to determine the expected collectability of accounts receivable.  Substantially all of the Company’s receivables are due from pest control and termite services in the United States and selected international locations.  The Company’s allowance for expected credit losses is determined using a combination of factors to ensure that our receivables are not overstated due to uncollectability. The Company’s established credit evaluation procedures seek to minimize the amount of business we conduct with higher risk customers. Provisions for expected credit losses are recorded in selling, general and administrative expenses. Accounts are written-off against the allowance for expected credit losses when the Company determines that amounts are uncollectible, and recoveries of amounts previously written off are recorded when collected. Significant recoveries will generally reduce the required provision in the period of recovery. Therefore, the provision for expected credit losses can fluctuate significantly from period to period. There were no large recoveries in 2020, 2019, and 2018.  We record specific provisions when we become aware of a customer’s inability to meet its financial obligations to us, such as in the case of bankruptcy filings or deterioration in the customer’s operating results or financial position. If circumstances related to customers change, our estimates of the realizability of receivables would be further adjusted, either upward or downward.

 

Advertising—Advertising costs are charged to sales, general and administrative expense during the year in which they are incurred.

Years ended December 31,  2020   2019   2018 
(in thousands)            
Advertising  $86,314   $81,174   $69,875 

Cash and Cash Equivalents— The Company considers all investments with an original maturity of three months or less when purchased to be cash equivalents.

At December 31,  2020   2019   2018 
(in thousands) (in US dollars)            
Cash held in foreign bank accounts  $71,330   $74,094   $53,613 

 

The Company’s $98.5 million of total cash at December 31, 2020, is primarily cash held at various banking institutions. Approximately $71.3 million is held in cash accounts at international bank institutions and the remaining $27.2 million is primarily held in Federal Deposit Insurance Corporation (“FDIC”) insured non-interest-bearing accounts at various domestic banks which at times may exceed federally insured amounts.

 

The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisitions of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not a part of the Company’s current business plan.

 

Rollins maintains adequate liquidity and capital resources, without regard to its foreign deposits, that are directed to finance domestic operations and obligations and to fund expansion of its domestic business for the foreseeable future.

 

Marketable Securities— From time to time, the Company maintains investments held by several large, well-capitalized financial institutions. The Company’s investment policy does not allow investment in any securities rated less than “investment grade” by national rating services.

 

Management determines the appropriate classification of debt securities at the time of purchase and re-evaluates such designations as of each balance sheet date. Debt securities are classified as available-for-sale because the Company does not have the intent to hold the securities to maturity. Available-for-sale securities are stated at their fair values, with the unrealized gains and losses reported as in earnings.

 

The Company had no marketable securities other than those held in the defined benefit pension plan and the non-qualified deferred compensation plan at December 31, 2020 and 2019. See Note 16 for further details.

 

Materials and Supplies— Materials and supplies are stated at the lower cost of cost or market. Cost is determined on the first-in, first-out method.

 

Income Taxes—The Company provides for income taxes based on FASB ASC topic 740 “Income Taxes”, which requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the consolidated financial statements or tax returns. The Company provides an allowance for deferred tax assets when it determines that it is more likely than not that the deferred tax assets will not be utilized. The Company establishes additional provisions for income taxes when, despite the belief that tax positions are fully supportable, there remain certain positions that do not meet the minimum probability threshold. The Company’s policy is to record interest and penalties related to income tax matters in income tax expense.

 

Equipment and Property— Equipment and Property are stated at cost, net of accumulated depreciation, and are provided principally on a straight-line basis over the estimated useful lives of the related assets. Annual provisions for depreciation are computed using the following asset lives: buildings, 10 to 40 years; and furniture, fixtures, and operating equipment, 2 to 10 years. Expenditures for additions, major renewals and betterments are capitalized and expenditures for maintenance and repairs are expensed as incurred. The cost of assets retired or otherwise disposed of and the related accumulated depreciation and amortization are eliminated from the accounts in the year of disposal with the resulting gain or loss credited or charged to income. The annual provisions for depreciation, below, have been reflected in the Consolidated Statements of Income in the line item entitled Depreciation and Amortization.

 

Years ended December 31,  2020   2019   2018 
(in thousands)            
Depreciation  $40,623   $36,646   $30,364 

 

Impairment of Long-Lived Assets - In accordance with the FASB ASC Topic 360, “Property, Plant and Equipment”, the Company’s long-lived assets, such as property and equipment and intangible assets with definite lives are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of these assets may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated undiscounted future cash flows, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds the fair value of the asset. We periodically evaluate the appropriateness of remaining depreciable lives assigned to long-lived assets, including customer contracts and assets that may be subject to a management plan for disposition.

 

Goodwill and Other Intangible Assets— In accordance with the FASB ASC Topic 350, “Intangibles - Goodwill and other”, the Company classifies intangible assets into three categories: (1) intangible assets with definite lives subject to amortization; (2) intangible assets with indefinite lives not subject to amortization; and (3) goodwill. The Company does not amortize intangible assets with indefinite lives or goodwill. Goodwill and other intangible assets with indefinite useful lives are tested for impairment annually or more frequently if events or circumstances indicate the assets might be impaired. Such conditions may include an economic downturn or a change in the assessment of future operations. The Company performs impairment tests of goodwill at the Company level. Such impairment tests for goodwill include comparing the fair value of the appropriate reporting unit (the Company) with its carrying value. If the fair value of the reporting unit is below the carrying value, the Company recognizes a goodwill impairment charge for the amount by which the carrying value exceeds the reporting unit’s fair value.  The Company performs impairment tests for indefinite-lived intangible assets by comparing the fair value of each indefinite-lived intangible asset unit to its carrying value. The Company recognizes an impairment charge if the asset’s carrying value exceeds its estimated fair value. The Company completed its most recent annual impairment analysis as of September 30, 2020. Based upon the results of these analyses, the Company has concluded that no impairment of its goodwill or intangible assets with indefinite lives was indicated.

 

Accrued Insurance—The Company retains, up to specified limits, certain risks related to general liability, workers’ compensation and vehicle liability. Risks above specified limits are managed through either high deductible insurance or a non-affiliated group captive insurance member arrangement. The estimated costs of existing and future claims under the retained loss program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. The Company contracts with an independent third-party actuary on a semi-annual basis to provide the Company an estimated liability based upon historical claims information. The actuarial study is a major consideration in establishing the reserve, along with management’s knowledge of changes in business practice and recent claims and trends. Management’s judgment is inherently subjective as a number of factors are outside management’s knowledge and control. Additionally, historical information is not always an accurate indication of future events.

 

Accrual for Termite Contracts—The Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future costs include termiticide life expectancy and government regulation. It is significant that the actual number of claims has decreased in recent years due to changes in the Company’s business practices. However, it is not possible to precisely predict future significant claims. An accrual for termite contracts is included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position.

 

Contingency Accruals—The Company is a party to legal proceedings with respect to matters in the ordinary course of business. In accordance with the FASB ASC Topic 450 “Contingencies,” management estimates and accrues for its liability and costs associated with the litigation. Estimates and accruals are determined in consultation with outside counsel. Because it is not possible to accurately predict the ultimate result of the litigation, judgments concerning accruals for liabilities and costs associated with litigation are inherently uncertain and actual liability may vary from amounts estimated or accrued. However, in the opinion of management, the outcome of the litigation will not have a material adverse impact on the Company’s financial condition or results of operations. Contingency accruals are included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position

 

Three-for-two stock split—The Board of Directors at its quarterly meeting on October 27, 2020, authorized a three-for-two stock split by the issuance on December 10, 2020 of one additional common share for each two common shares held of record at November 10, 2020. All share and per share data appearing in the consolidated financial statements and related notes are restated for the three-for-two stock split.

 

Earnings Per Share—the FASB ASC Topic 260-10 “Earnings Per Share-Overall,” requires a basic earnings per share and diluted earnings per share presentation. Further, all outstanding unvested share-based payment awards that contain non-forfeitable rights to dividends or dividend equivalents, whether paid or unpaid, are considered participating securities and an entity is required to include participating securities in its calculation of basic earnings per share.

 

The Company has periodically issued share-based payment awards that contain non-forfeitable rights to dividends and therefore are considered participating securities. See Note 17 for further information on restricted stock granted to employees.

 

The basic and diluted calculations are the same as we have no stock options or other potentially dilutive instruments outstanding. Basic and diluted earnings per share are computed by dividing net income by the weighted average number of shares outstanding during the respective periods.

A reconciliation of weighted average shares outstanding along with the earnings per share attributable to restricted shares of common stock (participating securities) is as follows (in thousands except per share data). All share and per share information in the following chart are restated for the stock split effective December 10, 2020:

Years Ended December 31,  2020   2019   2018 
Net income available to stockholders  $260,824   $203,347   $231,663 
Less dividends paid:               
Common stock   (159,524)   (152,793)   (151,458)
Restricted shares of common stock   (963)   (1,042)   (1,284)
Undistributed earnings for the period  $100,337   $49,512   $78,921 
Allocation of undistributed earnings:               
Common stock   99,676    49,144    78,255 
Restricted shares of common stock   661    368    666 
Basic and diluted shares outstanding:               
Common stock   488,365    487,569    486,794 
Restricted shares of common stock   3,240    3,647    4,143 
    491,605    491,216    490,937 
Basic and diluted earnings per share:               
Common stock:               
Distributed earnings  $0.33   $0.31   $0.31 
Undistributed earnings   0.20    0.10   $0.16 
   $0.53   $0.41   $0.47 
Restricted shares of common stock:               
Distributed earnings  $0.30   $0.29   $0.31 
Undistributed earnings   0.20    0.10    0.16 
   $0.50   $0.39   $0.47 

 

 

Translation of Foreign Currencies—Assets and liabilities reported in functional currencies other than U.S. dollars are translated into U.S. dollars at the year-end rate of exchange. Revenues and expenses are translated at the weighted average exchange rates for the year. The resulting translation adjustments are charged or credited to other comprehensive income. Gains or losses from foreign currency transactions, such as those resulting from the settlement of receivables or payables, denominated in foreign currency are included in the earnings of the current period.

 

Stock-Based Compensation— The Company accounts for its stock-based compensation in accordance with the FASB ASC Topic 718 “Compensation – Stock Compensation.” Time lapse restricted shares (TLRSs) have been issued to officers and other management employees under the Company’s Employee Stock Incentive Plan.

 

TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. Outstanding TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over six years from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed. The fair value of these awards is recognized as compensation expense, net of estimated forfeitures, on a straight-line basis over six years.

 

Comprehensive Income (Loss)—Other Comprehensive Income (Loss) results from foreign currency translations, minimum pension liability adjustments and cash flow hedge of interest rate risks.

 

Franchising Program – Rollins’ wholly-owned subsidiary, Orkin Systems, LLC, had 49, 50 and 47 domestic franchises as of December 31, 2020, 2019 and 2018, respectively. Transactions with Orkin’s domestic franchises involve sales of territories and customer contracts to establish new Orkin franchises, initial franchise fees and royalties. The territories, customer contracts and initial Orkin franchise fees are typically sold for a combination of cash and notes due over periods ranging up to five years. Notes receivable from Orkin domestic franchises were $5.8 million at December 31, 2020 and $6.7 million at December 31, 2019. The Company amortizes the Orkin domestic initial domestic franchise fees over the initial franchise term. Deferred Orkin domestic franchise fees were $1.6 million at December 31, 2020 and $1.7 million December 31, 2019. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Orkin’s domestic franchises was $4.2 million, $5.0 million, and $4.9 million for the years ended December 31, 2020, 2019 and 2018, respectively.

As of December 31, 2020, 2019 and 2018, Orkin had 94, 97, and 86 international franchises, respectively. Orkin’s  international franchise program began with its first international franchise in 2000 and since has expanded to Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa.

 

Royalties from Orkin franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Orkin franchises (domestic and international) was $9.4 million for the year ended December 31, 2020 and $8.7 million and $8.8 million for the years ended December 31, 2019 and 2018, respectively.

 

Rollins’ wholly-owned subsidiary, Critter Control, Inc., had 79, 85 and 81 franchises in the United States and Canada as of December 31, 2020, 2019 and 2018, respectively. Transactions with Critter Control franchises involve sales of territories and customer contracts to establish new franchises, initial franchise fees and royalties. The territories, customer contracts and initial franchise fees are typically sold for a combination of cash and notes. Notes receivable from Critter Control franchises were $1.7 million and $0.9 million at December 31, 2020 and 2019, respectively.  These notes are not guaranteed. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company amortizes the Critter Control domestic initial franchise fees over the initial franchise term. Deferred Critter Control domestic franchise fees were $69 thousand at December 31, 2020 and $19 thousand December 31, 2019. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Critter Control’s domestic franchises was $1.6 million and $0.9 million for the years ended December 31, 2020 and 2019, respectively.  

 

Royalties from Critter Control franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Critter Control franchises was $4.8 million for the year ended December 31, 2020 and $4.8 million and $4.1 million for the years ended December 31, 2019 and 2018, respectively.

 

Combined domestic and international revenues from Orkin, Critter Control and Australia franchises were $15.2 million for the year ended December 31, 2020 and $17.1 million and $14.7 million for the years ended December 31, 2019 and 2018, respectively. Total franchising revenues were less than 1.0% of the Company’s annual revenues.

 

Right to access intellectual property (Franchise) - The right to access Orkin’s, Critter Control’s and our Australia franchisors’ intellectual property is an essential part of our franchise agreements. These agreements provide the franchisee a license to use the brand name and trademark when advertising and selling services to end customers in their normal course of business. Orkin and Critter Control franchise agreements contain a clause allowing the respective franchisor to purchase certain assets of the franchisee at the conclusion of their franchise agreement or upon termination. This is only an option for the franchisor to re-purchase the assets selected by the franchisor and is not a performance obligation or a form of consideration.

 

Recent Accounting Guidance

 

Recently adopted accounting standards

 

In June of 2016, the FASB issued ASU 2016-13, “Financial Instruments - Credit Losses (ASC 326): Measurement of Credit Losses on Financial Instruments.” The updated accounting guidance requires changes to the recognition of credit losses on financial instruments not accounted for at fair value through net income. The Company adopted ASU 2016-13 effective January 1, 2020 and recognized the decrease in the allowance for expected credit losses, net of tax, as a $2.5 million increase to beginning retained earnings.

 

The Company is exposed to credit losses primarily related to accounts receivable and financed receivables derived from customer services revenue. To reduce credit risk for residential pest control accounts receivable, we promote enrollment in our auto-pay programs. In general, we may suspend future services for customers with past due balances. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions.

The Company manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s established credit evaluation and monitoring procedures seek to minimize the amount of business we conduct with higher risk customers. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turn down the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.

 

The Company’s allowances for credit losses for trade accounts receivable and financed receivables are developed using historical collection experience, the current aging of receivables, and consideration of current economic and market conditions and reasonable and supportable forecasts relevant to the collection of receivables. Below is a roll-forward of the Company’s allowance for credit losses for the year ended December 31, 2020.

 

   Allowance for Expected Credit Losses 
   Trade
Receivables
   Financed
Receivables
   Total
Receivables
 
Balance at January 1, 2020  $16,699   $2,959   $19,658 
Adoption of ASC 326   (3,330)       (3,330)
Adjusted balance at January 1, 2020   13,369    2,959    16,328 
Provision for expected credit losses   14,699    2,837    17,536 
Write-offs charged against the allowance   (18,228)   (2,565)   (20,793)
Recoveries collected   7,014        7,014 
Balance at December 31, 2020  $16,854   $3,231   $20,085 

 

In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (ASC 350): Simplifying the Test for Goodwill Impairment, which eliminated the requirement to calculate the implied fair value of goodwill (i.e., Step 2 of the current goodwill impairment test) to measure a goodwill impairment charge. Instead, entities would record an impairment charge based on the excess of a reporting unit’s carrying amount over its fair value (i.e., measure the charge based on the previous Step 1). The Company adopted ASU 2017-04 effective January 1, 2020. The adoption of this standard had no material impact on its consolidated financial statements.

 

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (ASC 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement. The updated accounting guidance modified the disclosure requirements on fair value measurements by removing certain disclosure requirements related to the fair value hierarchy, modifying existing disclosure requirements related to measurement uncertainty and adding new disclosure requirements. The Company adopted ASU 2018-13 effective January 1, 2020 and the adoption did not materially impact its financial statement disclosures.

 

Recently issued accounting standards to be adopted in 2021 or later

 

In December 2019, the FASB issued ASU No. 2019-12 Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes. The standard eliminates the need for an organization to analyze whether the following apply in a given period (1) exception to the incremental approach for intraperiod tax allocation (2) exceptions to accounting for basis differences when there are ownership changes in foreign investments and (3) exceptions in interim period income tax accounting for year-to-date losses that exceed anticipated losses. The ASU also is designed to improve financial statement preparers’ application of income tax-related guidance and simplify GAAP for (1) franchise taxes that are partially based on income, (2) transactions with a government that result in a step-up in the tax basis of goodwill, (3) separate financial statements of legal entities that are not subject to tax, and (4) enacted changes in tax laws in interim periods. The standard in this update is effective for the Company’s financial statements issued for fiscal years beginning in 2021. The adoption of this ASU is not expected to have a material impact on the Company’s consolidated financial statements.

 

XML 32 R9.htm IDEA: XBRL DOCUMENT v3.20.4
ACQUISITIONS
12 Months Ended
Dec. 31, 2020
Business Combinations [Abstract]  
ACQUISITIONS

2.            ACQUISITIONS

The Company made 31 and 30 acquisitions during the years ended December 31, 2020, and 2019, respectively, and a material one is described below. 

Acquisition of Clark Pest Control:

The Company completed the acquisition of Clark Pest Control on April 30, 2019. Clark Pest Control is a leading pest management company in California and was the nation’s 8th largest pest management company according to PCT 100 rankings at the time of the acquisition, making it the largest Rollins acquisition since the Company acquired HomeTeam Pest Defense in 2008. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control beginning April 30, 2019.

The Company engaged an independent valuation firm to determine the allocation of the purchase price to goodwill and identifiable intangible assets. The valuation resulted in the allocation of $191.9 million to goodwill, $112.7 million to customer contracts, and $49.8 million to other intangible assets, principally tradenames. The finite-lived intangible assets, principally customer contracts, are being amortized over periods principally ranging from 5 to 10 years on a straight-lined basis.

 

The fair values of Clark Pest Control's assets and liabilities, at the date of acquisition, were as follows:

 

(in thousands)  at April 30,
2019
 
Assets and liabilities:     
Trade accounts receivables  $6,974 
Materials and supplies   900 
Other current assets   5,367 
Equipment and property, net   65,535 
Goodwill   191,853 
Customer contracts   112,700 
Trademarks & tradenames   49,300 
Non-compete agreements   500 
Accounts payable   (1,929)
Accrued compensation and related liabilities   (5,678)
Unearned revenues   (879)
Other current liabilities   (877)
Accrued insurance, less current portion   (1,870)
Total consideration   421,896 
Less: contingent consideration   (26,627)
Total cash paid at acquisition   $395,269

The unaudited pro forma financial information presented below gives effect to the Clark Pest Control acquisition as if it had occurred as of the beginning of our fiscal year 2018. The information presented below is for illustrative purposes only and is not necessarily indicative of results that would have been achieved if the acquisition had actually occurred as of the beginning of such years or results which may be achieved in the future.

   12 Months Ended 
   December 31, 
(in thousands, except per share amounts)  2019   2018 
Revenues:          
Customer Services  $2,060,280   $1,960,741 
Costs And Expenses   1,798,984    1,640,120 
Income Before Income Taxes   261,296    320,621 
Provision For Income Taxes   57,813    79,070 
Net Income  $203,483   $241,551 
Net Income Per Share - Basic And Diluted  $0.41   $0.49 
Dividends Paid Per Share  $0.31   $0.31 
Weighted average participating shares outstanding - basic and diluted   491,604    491,216 

Total cash purchase price for the Company’s acquisitions in 2020 and 2019 were $147.6 million and $430.6 million, respectively. Excluding the values of the Clark Pest Control discussed above, the fair values of major classes of assets acquired and liabilities assumed along with the contingent consideration liability recorded during the valuation period of acquisition is included in the reconciliation of the total consideration as follows (in thousands):

December 31,  2020   2019 
Accounts receivable  $3,547   $754 
Materials and supplies   582    478 
Equipment and property   7,269    3,169 
Goodwill   73,430    12,309 
Customer contracts   72,608    23,644 
Trademarks & tradenames   7,317      
Other intangible assets   1,333    850 
Current liabilities   (15,518)   (8,832)
Other assets and liabilities, net   9,639    11,994 
Total consideration paid   160,207    44,366 
Less: Contingent consideration liability   (12,594)   (9,077)
Total cash purchase price  $147,613   $35,289 

 

XML 33 R10.htm IDEA: XBRL DOCUMENT v3.20.4
REVENUE
12 Months Ended
Dec. 31, 2020
Revenue from Contract with Customer [Abstract]  
REVENUE

3.             REVENUE

The following tables present our revenues disaggregated by revenue source (in thousands).

Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
United States  $2,006,368   $1,862,698   $1,677,116 
Other Countries   154,852    152,779    144,449 
Total Revenues  $2,161,220   $2,015,477   $1,821,565 

Revenue from external customers, classified by significant product and service offerings, was as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
Residential revenue  $977,470   $861,636   $773,932 
Commercial revenue   766,716    770,342    707,386 
Termite completions, bait monitoring and renewals   406,782    371,258    332,573 
Other revenues   10,252    12,241    7,674 
Total Revenues  $2,161,220   $2,015,477   $1,821,565 

Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $173.2 million and $165.0 million, respectively. Changes in unearned revenue were as follows:

At December 31,  2020   2019 
(in thousands)        
Balance at beginning of year  $136,507   $127,075 
Deferral of unearned revenue   185,943    174,404 
Recognition of unearned revenue   (173,226)   (164,972)
Balance at December 31,  $149,224   $136,507 

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized (“contracted not recognized revenue”), which includes both unearned revenue and revenue that will be billed and recognized in future periods. The Company has no material contracted not recognized revenue as of December 31, 2020 or December 31, 2019.

At December 31, 2020 and December 31, 2019, the Company had long-term unearned revenue of $18.0 million and $13.7 million, respectively. Unearned short-term revenue is recognized over the next 12-month period. The majority of unearned long-term revenue is recognized over a period of five years or less with immaterial amounts recognized through 2025.

XML 34 R11.htm IDEA: XBRL DOCUMENT v3.20.4
DEBT
12 Months Ended
Dec. 31, 2020
Debt Disclosure [Abstract]  
DEBT

4.             DEBT

In April 2019, the Company entered into a Credit Agreement with Truist Bank, (formerly known as SunTrust Bank) and Bank of America, N.A. for an unsecured Revolving Commitment of up to $175.0 million, which includes a $75.0 million letter of credit subfacility and a $25.0 million swingline subfacility and an unsecured variable rate $250.0 million Term Loan with Truist Bank and Bank of America, N.A. Both the Revolving Commitment and the Term Loan have five-year durations commencing on April 29, 2019. In addition, the agreement has provisions to extend the duration beyond the Revolving Commitment termination date as well as optional prepayments rights at any time and from time to time to prepay any borrowing, in whole or in part, without premium or penalty. As of December 31, 2020, the Revolving Commitment had outstanding borrowings of $67.0 million and the Term Loan had outstanding borrowings of $136.0 million. As of December 31, 2019, there were $291.5 million in aggregate outstanding borrowings. The $203.0 million outstanding borrowings value approximated the fair value at December 31, 2020 based upon interest rates available to the Company as evidenced by debt of other companies with similar credit characteristics. Our effective interest rate on the debt outstanding as of December 31, 2020 was 1.07%. The effective interest rate is comprised of the 1-month LIBOR plus a margin of 75.0 basis points as determined by our leverage ratio calculation.

The aggregate annual maturities of long-term debt were as follows:

(in thousands)  Revolving
Commitment
   Term Loan   Total Debt 
2021  $   $17,188   $17,188 
2022       18,750    18,750 
2023       23,437    23,437 
2024   67,000    76,625    143,625 
Total  $67,000   $136,000   $203,000 

The Company maintains approximately $35.1 million in letters of credit. These letters of credit are required by the Company’s fronting insurance companies and/or certain states, due to the Company’s self-insured status, to secure various workers’ compensation and casualty insurance contracts coverage. The Company believes that it has adequate liquid assets, funding sources and insurance accruals to accommodate such claims.

In order to comply with applicable debt covenants, the Company is required to maintain at all times a leverage ratio of not greater than 3.00:1.00. The leverage ratio is calculated as of the last day of the fiscal quarter most recently ended. The Company remained in compliance with applicable debt covenants at December 31, 2020 and expects to maintain compliance throughout 2021.

XML 35 R12.htm IDEA: XBRL DOCUMENT v3.20.4
TRADE RECEIVABLES
12 Months Ended
Dec. 31, 2020
Receivables [Abstract]  
TRADE RECEIVABLES

5.              TRADE RECEIVABLES

The allowance for expected credit losses accounts is principally calculated based on the application of estimated loss percentages to delinquency aging totals, based on contractual terms, for the various categories of receivables. Bad debt write-offs occur according to Company policies that are specific to pest control, commercial and termite accounts.

At December 31,  2020   2019 
(in thousands)        
Gross trade receivables  $143,191   $139,465 
Allowance for expected credit losses   (16,854)   (16,699)
Net trade receivables  $126,337   $122,766 

At any given time, the Company may have immaterial amounts due from related parties, which are invoiced and settled on a regular basis.

XML 36 R13.htm IDEA: XBRL DOCUMENT v3.20.4
FINANCING RECEIVABLES
12 Months Ended
Dec. 31, 2020
Receivables [Abstract]  
FINANCING RECEIVABLES

6.             FINANCING RECEIVABLES

Rollins manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turndown the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.

At December 31,  2020   2019 
(in thousands)        
Gross financing receivables, short-term  $25,013   $23,942 
Gross financing receivables, long-term   40,121    32,076 
Allowance for expected credit losses   (3,231)   (2,959)
Net financing receivables  $61,903   $53,059 

Total financing receivables, net were $61.9 million and $53.1 million at December 31, 2020 and December 31, 2019, respectively. Financing receivables are generally charged-off when deemed uncollectable or when 180 days have elapsed since the date of the last full contractual payment. The Company’s charge-off policy has been consistently applied during the periods reported. Management considers the charge-off policy when evaluating the appropriateness of the allowance for expected credit losses. Gross charge-offs as a percentage of average financing receivables were 4.6% and 5.0% for the twelve months ended December 31, 2020 and December 31, 2019, respectively. Due to the low percentage of charge-off receivables and the high creditworthiness of the potential obligor, the entire Rollins, Inc. financing receivables portfolio has a low credit risk.

The Company offers 90 days same-as-cash financing to some customers based on their creditworthiness. Interest is not recognized until the 91st day at which time it is calculated retrospectively back to the first day if the contract has not been paid in full. In certain circumstances, such as when delinquency is deemed to be of an administrative nature, accounts may still accrue interest when they reach 180 days past due. As of December 31, 2020, there were 2 accounts that were greater than 180 days past due, which have been fully reserved.

Included in financing receivables are notes receivable from franchise owners. The majority of these notes are low risk as the repurchase of these franchises is guaranteed by the Company’s wholly-owned subsidiary, Orkin Systems, LLC, and the repurchase price of the franchise is currently estimated and has historically been well above the receivable due from the franchise owner. Also included in notes receivables are franchise notes from other brands which are not guaranteed and do not have the same historical valuation.

The carrying amount of notes receivable approximates fair value as the interest rates approximate market rates for these types of contracts. Long-term installment receivables, net were $38.2 million and $30.8 million at December 31, 2020 and 2019, respectively.

Rollins establishes an allowance for expected credit losses to ensure financing receivables are not overstated due to uncollectability. The allowance balance is comprised of a general reserve, which is determined based on a percentage of the financing receivables balance, and a specific reserve, which is established for certain accounts with identified exposures, such as customer default, bankruptcy or other events, that make it unlikely that Rollins will recover its investment. The general reserve percentages are based on several factors, which include consideration of historical credit losses and portfolio delinquencies, trends in overall weighted average risk rating of the portfolio and information derived from competitive benchmarking.

The allowance for expected credit losses related to financing receivables was as follows

At December 31,  2020   2019 
(in thousands)        
Balance, beginning of period  $2,959   $3,381 
Additions to allowance   2,837    2,179 
Charge-offs, net of recoveries   (2,565)   (2,601)
Balance, end of period  $3,231   $2,959 

The following is a summary of the past due financing receivables:

At December 31,  2020   2019 
(in thousands)        
30-59 days past due  $2,215   $1,427 
60-89 days past due   1,063    751 
90 days or more past due   1,745    1,412 
Total  $5,023   $3,590 

 

The following is a summary of percentage of gross financing receivables:

At December 31,  2020   2019 
Current   92.3%    93.7% 
30-59 days past due   3.4%    2.5% 
60-89 days past due   1.6%    1.3% 
90 days or more past due   2.7%    2.5% 
Total   100.0%    100.0% 

XML 37 R14.htm IDEA: XBRL DOCUMENT v3.20.4
EQUIPMENT AND PROPERTY
12 Months Ended
Dec. 31, 2020
Property, Plant and Equipment [Abstract]  
EQUIPMENT AND PROPERTY

7.             EQUIPMENT AND PROPERTY

Equipment and property are presented at cost less accumulated depreciation and are detailed as follows:

December 31,  2020   2019 
(in thousands)        
Buildings  $91,453   $95,525 
Operating equipment   116,791    120,826 
Furniture and fixtures   19,860    19,579 
Computer equipment and systems   212,010    193,795 
    440,114    429,725 
Less: accumulated depreciation   (294,226)   (267,370)
    145,888    162,355 
Land   32,164    33,178 
Net equipment and property  $178,052   $195,533 

Included in equipment and property, net at December 31, 2020 and 2019, are fixed assets held in foreign countries of $8.5 million, and $7.7 million, respectively.

Total depreciation expense was approximately $40.6 million in 2020, $36.6 million in 2019 and $30.4 million in 2018.

XML 38 R15.htm IDEA: XBRL DOCUMENT v3.20.4
FAIR VALUE MEASUREMENT
12 Months Ended
Dec. 31, 2020
Fair Value Disclosures [Abstract]  
FAIR VALUE MEASUREMENT

8.             FAIR VALUE MEASUREMENT

The Company’s financial instruments consist of cash and cash equivalents, trade and notes receivables, accounts payable, other short-term liabilities and debt. The carrying amounts of these financial instruments approximate their fair values. The Company has financial instruments related to its defined benefit pension plan and deferred compensation plan detailed in Note 16.

The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. Level 1 refers to fair values determined based on quoted prices in active markets for identical assets. Level 2 refers to fair values estimated using significant other observable inputs, and Level 3 includes fair values estimated using significant non-observable inputs.

At December 31, 2020 and 2019, respectively, the Company had $35.7 million and $49.1 million of acquisition holdback and earnout liabilities with the former owners of acquired companies. Acquisition earnouts are generally earned by achieving certain levels of revenue growth while maintaining certain profit margins. The earnout liabilities are discounted to reflect the expected probability of payout, and both earnout and holdback liabilities are discounted to their net present value on the Company’s books and are considered Level 3 liabilities.

The table below presents a summary of the changes in fair value for these liabilities.

 

(in thousands)     
Acquisition holdback and earnout liabilities at December 31, 2018  $30,926 
New acquisitions   35,704 
Revaluations   (1,703)
Payouts   (15,969)
Interest on outstanding contingencies   1,973 
Charge offset, forfeit and other   (1,799)
Acquisition holdback and earnout liabilities at December 31, 2019   49,132 
New acquisitions   12,594 
Revaluations   (2,305)
Payouts   (24,011)
Interest on outstanding contingencies   2,025 
Charge offset, forfeit and other   (1,691)
Acquisition holdback and earnout liabilities at December 31, 2020  $35,744 

XML 39 R16.htm IDEA: XBRL DOCUMENT v3.20.4
GOODWILL
12 Months Ended
Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
GOODWILL

9.             GOODWILL

Goodwill represents the excess of the purchase price over the fair value of net assets of businesses acquired. The carrying amount of goodwill was $650.8 million at December 31, 2020 and $572.8 million as of December 31, 2019. Goodwill increased for the year ended December 31, 2020 due to acquisitions, and currency conversion of foreign goodwill. The carrying amount of goodwill in foreign countries was $81.4 million as of December 31, 2020 and $55.8 million as of December 31, 2019.

The changes in the carrying amount of goodwill for the twelve months ended December 31, 2020 and 2019 were as follows:

(in thousands)     
Goodwill at December 31, 2018  $368,481 
Goodwill acquired   204,162 
Goodwill adjustments due to currency translation   204 
Goodwill at December 31, 2019   572,847 
Goodwill acquired   73,430 
Goodwill adjustments due to currency translation   6,899 
Goodwill at December 31, 2020  $653,176 

XML 40 R17.htm IDEA: XBRL DOCUMENT v3.20.4
CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS
12 Months Ended
Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS

10.             CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS

Customer contracts are amortized on a straight-line basis over the period of the agreements, as straight-line best approximates the ratio that current revenues bear to the total of current and anticipated revenues, based on the estimated lives of the assets. In accordance with the FASB ASC Topic 350 “Intangibles - Goodwill and other”, the expected lives of customer contracts were analyzed, and it was determined that customer contracts should be amortized over a life of 7 to 20 years dependent upon customer type.

The carrying amount and accumulated amortization for customer contracts were as follows:

December 31,  2020   2019 
(in thousands)        
Customer contracts  $475,494   $470,781 
Less: accumulated amortization   (176,545)   (197,061)
Customer contracts, net  $298,949   $273,720 

The carrying amount of customer contracts in foreign countries was $45.7 million as of December 31, 2020 and $33.5 million as of December 31, 2019.

Trademarks and tradenames are amortized on a straight-line basis over the period of their useful lives. The Company has determined these assets have useful lives between 7 and 20 years with non-amortizable, indefinite lived tradenames of $97.4 million and $94.5 million as of December 31, 2020 and 2019, respectively.

The carrying amount and accumulated amortization for trademarks and tradenames were as follows:

December 31,  2020   2019 
(in thousands)        
Trademarks and tradenames  $115,131   $107,579 
Less: accumulated amortization   (6,087)   (5,040)
Trademarks and tradenames, net  $109,044   $102,539 

The carrying amount of trademarks and tradenames in foreign countries was $3.3 million as of December 31, 2020 and $3.4 million as of December 31, 2019.

Other intangible assets include non-compete agreements and patents. Non-compete agreements are amortized on a straight-line basis over periods ranging from 3 to 20 years and patents are amortized on a straight-line basis over 15 years.

 

The carrying amount and accumulated amortization for other intangible assets were as follows:

 

December 31,  2020   2019 
(in thousands)        
Other intangible assets  $23,247   $22,023 
Less: accumulated amortization   (12,470)   (11,498)
Other intangible assets, net  $10,777   $10,525 

The carrying amount of other intangible assets in foreign countries was $1.0 million as of December 31, 2020 and $1.2 million as of December 31, 2019.

Included in the table above are non-amortizable, indefinite lived Internet domain names of $2.2 million at December 31, 2020 and 2019, respectively.

Total amortization expense was approximately $47.7 million in 2020, $44.5 million in 2019 and $36.4 million in 2018.

Estimated amortization expense for the existing carrying amount of customer contracts and other intangible assets for each of the five succeeding fiscal years are as follows:

 

(in thousands)     
2021  $48,213 
2022   46,641 
2023   42,022 
2024   38,850 
2025   33,450 

XML 41 R18.htm IDEA: XBRL DOCUMENT v3.20.4
DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES
12 Months Ended
Dec. 31, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]  
DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

11.             DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objective of Using Derivatives

The Company is exposed to certain interest rate risks on our outstanding debt and foreign currency risks arising from our international business operations and global economic conditions. The Company enters into certain derivative financial instruments to lock in certain interest rates, as well as to protect the value or fix the amount of certain obligations in terms of its functional currency, the U.S. dollar.

Cash Flow Hedges of Interest Rate Risk

The Company uses interest rate swap arrangements to manage or hedge its interest rate risk. Notwithstanding the terms of the swaps, the Company is ultimately obligated for all amounts due and payable under the Revolving Commitment and the Term Loan (“Credit Facility”). The Company does not use such instruments for speculative or trading purposes.

On June 19, 2019, the Company entered into a floating-to-fixed interest rate swap for an aggregate notional amount of $100.0 million in order to hedge a portion of the Company’s floating rate indebtedness under the Credit Facility. The Company designated the swap as a cash flow hedge. The swap requires the Company to pay a fixed rate of 1.94% per annum on the notional amount. The notional amounts as of December 31, 2020 and 2019 were $40.0 and $80.0 million, respectively. The cash flows from the swap began June 30, 2019 and end on December 31, 2021. As of December 31, 2020 and 2019, $0.4 million and $0.3 million, respectively, had been recorded as Accumulated Losses in Other Comprehensive Income (“AOCI”). Realized gains and losses in connection with each required interest payment are reclassified from AOCI to interest expense during the period of the cash flows. During 2020, $0.7 million was recorded as additional interest expense from the swap. During 2019, $0.1 million was recorded as interest income, partially offsetting the floating rate interest expense on our Credit Facility. On a quarterly basis, management evaluates any swap agreement to determine its effectiveness or ineffectiveness and records the change in fair value as an adjustment to AOCI. Management intends that the swap remains effective. No swaps existed at December 31, 2018.

Hedges of Foreign Exchange Risk

The Company is exposed to fluctuations in various foreign currencies against its functional currency, the US dollar. We use foreign currency derivatives, specifically foreign currency forward contracts (“FX Forwards”), to manage our exposure to fluctuations in the USD-CAD and AUD-USD exchange rates. FX Forwards involve fixing the foreign currency exchange rate for delivery of a specified amount of foreign currency on a specified date. The FX Forwards are typically settled in US dollars for their fair value at or close to their settlement date. We do not currently designate any of these FX Forwards under hedge accounting, but rather reflect the changes in fair value immediately in earnings. We do not use such instruments for speculative or trading purposes, but rather use them to manage our exposure to foreign exchange rates. Changes in the fair value of FX Forwards are recorded in other income/expense and were equal to a net gain of $0.2 million for the twelve months ended December 31, 2020 and a net loss of $0.4 million in 2019. The fair values of the Company’s FX Forwards were recorded in Other Current Liabilities as net obligations of $0.4 million and $0.2 million at December 31, 2020 and 2019, respectively.

As of December 31, 2020, the Company had the following outstanding FX Forwards (in thousands except for number of instruments):

 

(in thousands except for number of instruments)  Number of
Instruments
   Sell
Notional
   Buy
Notional
 
FX Forward Contracts               
Sell AUD/Buy USD Fwd Contract  $12   $1,600   $1,233 
Sell CAD/Buy USD Fwd Contract   14    14,500    11,381 
Total  $26        $12,614 

The financial statement impact related to these derivative instruments was insignificant for the years ended December 31, 2020, 2019, and 2018.

XML 42 R19.htm IDEA: XBRL DOCUMENT v3.20.4
INCOME TAXES
12 Months Ended
Dec. 31, 2020
Income Tax Disclosure [Abstract]  
INCOME TAXES

12.            INCOME TAXES

The Company’s income tax provision consisted of the following:

For the years ended December 31,  2020   2019   2018 
(in thousands)            
Current:               
Federal  $67,861   $43,593   $49,911 
State   18,381    15,337    13,602 
Foreign   8,869    6,111    7,929 
Total current tax   95,111    65,041    71,442 
Deferred:               
Federal   (2,076)   (5,217)   6,091 
State   312    (1,518)   1,957 
Foreign   549    (493)   (420)
Total deferred tax   (1,215)   (7,228)   7,628 
Total income tax provision  $93,896   $57,813   $79,070 

The primary factors causing income tax expense to be different than the federal statutory rate for 2020, 2019 and 2018 are as follows:

For the years ended December 31,  2020   2019   2018 
(in thousands)            
Income tax at statutory rate  $74,491   $54,845   $65,254 
State income tax expense (net of federal benefit)   14,393    10,182    12,984 
Foreign tax expense   2,341    933    1,186 
Foreign tax credit   (240)   (242)   (234)
Repatriation tax under TCJA       (844)   1,233 
Pension settlement       (10,537)    
Executive compensation   5,557    2,445    2,165 
Restricted stock adjustments   (3,927)   (2,973)   (4,420)
Other   1,281    4,004    902 
Total income tax provision  $93,896   $57,813   $79,070 

Other includes the release of deferred tax liabilities, tax credits, valuation allowance, and other immaterial adjustments.

During 2018, the Company completed the analysis of earnings and profits of foreign investments. This resulted in the recognition at year ended December 31, 2018 of an additional $1.2 million related to the imposition of a tax on deemed repatriated earnings of foreign subsidiaries. The Company has elected to include the global intangible low-taxed income (GILTI) as part of tax expense in the year incurred.

The Provision for Income Taxes resulted in an effective tax rate of 26.5% on Income Before Income Taxes for the year ended December 31, 2020. The effective rate differs from the annual federal statutory rate primarily because of state and foreign income taxes, adjustments related to the accelerated stock vesting expense and certain other disallowed deductions.

For 2019 the effective tax rate was 22.1%. The effective rate differs from the annual federal statutory rate primarily because of state and foreign income taxes and beneficial adjustments related to the pension settlement.

For 2018 the effective tax rate was 25.4%. The effective income tax rate differs from the annual federal statutory tax rate primarily because of state and foreign income taxes, tax benefits associated with restricted stock and adjustments due to the TCJA.

During 2020, 2019 and 2018, the Company paid income taxes of $81.2 million, $75.8 million and $77.3 million, respectively, net of refunds.

Deferred income taxes reflect the net tax effects of the temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and income tax purposes. Significant components of the Company’s deferred tax assets and liabilities at December 31, 2020 and 2019 are as follows:

December 31,  2020   2019 
(in thousands)        
Deferred tax assets:          
Termite accrual  $721   $786 
Insurance and contingencies   19,531    18,464 
Unearned revenues   11,825    11,506 
Compensation and benefits   12,304    11,983 
State and foreign operating loss carryforwards   2,768    3,939 
Bad debt reserve   4,214    4,312 
Foreign tax credit   3,804    3,972 
Other   2,519    2,439 
Valuation allowance   (144)   (83)
Total deferred tax assets   57,542    57,318 
Deferred tax liabilities:          
Depreciation and amortization   (25,730)   (24,981)
Net pension liability   (727)   (5,279)
Intangibles and other   (39,475)   (34,805)
Total deferred tax liabilities  $(65,932)  $(65,065)
Net deferred taxes          
Deferred tax assets  $2,222   $2,180 
Deferred tax liabilities  $(10,612)  $(9,927)

Analysis of the valuation allowance:

December 31,  2020   2019 
(in thousands)        
Valuation allowance at beginning of year  $83   $76 
Increase in valuation allowance   61    7 
Valuation allowance at end of year  $144   $83 

As of December 31, 2020, the Company has net operating loss carryforwards for foreign and state income tax purposes of approximately $58.5 million, which will be available to offset future taxable income. If not used, these carryforwards will expire between 2021 and 2032. Management believes that it is unlikely to be able to utilize approximately $0.7 million of foreign net operating losses before they expire and has included a valuation allowance for the effect of these unrealizable operating loss carryforwards. The valuation allowance increased by $0.06 million due to foreign net operating losses. The Company has a foreign tax credit carryforward of $3.8 million which if not fully utilized will expire in 2026.

Earnings from continuing operations before income tax included foreign income of $25.3 million in 2020, $26.7 million in 2019 and $22.7 million in 2018. The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisition of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not part of the Company’s current business plan.

The total amount of unrecognized tax benefits at December 31, 2020 that, if recognized, would affect the effective tax rate is $0.8 million.

A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:

December 31,  2020   2019 
(in thousands)        
Unrecognized tax benefits at beginning of year  $844   $2,554 
Additions for tax positions of prior years       844 
Reductions for tax positions of prior years       (2,554)
Unrecognized tax benefits at end of year  $844   $844 

The Company and its subsidiaries are subject to U.S. federal income tax as well as income tax of multiple state and foreign jurisdictions. In addition, the Company has subsidiaries in various state and international jurisdictions that are currently under audit for years ranging from 2013 through 2019. With few exceptions, we are no longer subject to U.S. federal, state and local, or non-U.S., income tax examinations for years prior to 2013.

It is reasonably possible that the amount of unrecognized tax benefits will decrease in the next 12 months.

The Company’s policy is to record interest and penalties related to income tax matters in income tax expense. Accrued interest and penalties were $0.07 million and $0.03 million as of December 31, 2020 and 2019, respectively. During 2020 the Company recognized interest and penalties of $0.1 million.

XML 43 R20.htm IDEA: XBRL DOCUMENT v3.20.4
ACCRUAL FOR TERMITE CONTRACTS
12 Months Ended
Dec. 31, 2020
Commitments and Contingencies Disclosure [Abstract]  
ACCRUAL FOR TERMITE CONTRACTS

13.           ACCRUAL FOR TERMITE CONTRACTS

In accordance with the FASB ASC Topic 450 “Contingencies,” the Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future cost include termiticide life expectancy and government regulation.

A reconciliation of changes in the accrual for termite contracts is as follows:

At December 31,  2020   2019 
(in thousands)        
Accrual for termite claims at beginning of year  $3,139   $3,219 
Current year provision   1,276    3,014 
Settlements, claims, and expenditures   (1,543)   (3,094)
Accrual for termite claims at end of year  $2,872   $3,139 

The accrual for termite contracts is included in other current liabilities, $1.9 million and $2.3 million at December 31, 2020 and 2019, respectively, and long-term accrued liabilities, $0.9 million and $0.8 million at December 31, 2020 and 2019, respectively, on the Company’s consolidated statements of financial position.

XML 44 R21.htm IDEA: XBRL DOCUMENT v3.20.4
LEASES
12 Months Ended
Dec. 31, 2020
Leases  
LEASES

14.             LEASES

The Company leases certain buildings, vehicles, and equipment in order to reduce the risk associated with ownership. The Company elected the practical expedient approach permitted under ASC 842 not to include short-term leases with a duration of 12 months or less on the balance sheet. As of December 31, 2020 and 2019, all leases were classified as operating leases. Building leases generally carry terms of 5 to 10 years with annual rent escalations at fixed amounts per the lease. Vehicle leases generally carry a fixed term of one year with renewal options to extend the lease on a monthly basis resulting in lease terms up to 7 years depending on the class of vehicle. The exercise of renewal options is at the Company’s sole discretion. It is reasonably certain that the Company will exercise the renewal options on its vehicle leases. The measurement of right-of-use assets and liabilities for vehicle leases includes the fixed payments associated with such renewal periods. We separate lease and non-lease components of contracts. Our lease agreements do not contain any material variable payments, residual value guarantees, early termination penalties or restrictive covenants.

The Company uses the rate implicit in the lease when available; however, most of our leases do not provide a readily determinable implicit rate. Accordingly, we estimate our incremental borrowing rate based on information available at lease commencement.

(dollars in thousands)      Years Ended
December 31,
 
Lease Classification  Financial Statement Classification   2020    2019  
Short-term lease cost   Cost of services provided, Sales, general, and administrative expenses    $189    $ 351  
Operating lease cost   Cost of services provided, Sales, general, and administrative expenses     85,426      77,412  
Total lease expense       $85,615    $ 77,763  
                   
Other Information:              
Weighted average remaining lease term - operating leases     3.76 Yrs      3.90 Yrs  
Weighted average discount rate - operating leases    3.93%      3.94%  
Cash paid for amounts included in the measurement of lease liabilities              
Operating cash flows for operating leases:   $84,673    $ 76,404  
Operating lease right-of-use assets, net   $212,342    $ 200,727  
Operating lease liabilities-current   $73,248    $ 66,117  
Operating lease liabilities, less current portion   $140,897    $ 135,651  

Lease Commitments

Future minimum lease payments, including assumed exercise of renewal options at December 31, 2020 were as follows:

(in thousands)  Operating
Leases
 
2021  $80,425 
2022   63,078 
2023   42,813 
2024   20,194 
2025   10,143 
Thereafter   16,390 
Total future minimum lease payments   233,043 
Less: Amount representing interest   18,898 
Total future minimum lease payments, net of interest  $214,145 

 

Future commitments presented in the table above include lease payments in renewal periods for which it is reasonably certain that the Company will exercise the renewal option. Total future minimum lease payments for operating leases, including the amount representing interest, are comprised of $97.9 million for building leases and $135.1 million for vehicle leases. As of December 31, 2020, the Company had additional future obligations of $7.0 million for leases that had not yet commenced.

XML 45 R22.htm IDEA: XBRL DOCUMENT v3.20.4
15. COMMITMENTS AND CONTINGENCIES
12 Months Ended
Dec. 31, 2020
Commitments and Contingencies Disclosure [Abstract]  
15. COMMITMENTS AND CONTINGENCIES

15.             COMMITMENTS AND CONTINGENCIES

In the normal course of business, the Company and its subsidiaries are involved in, and will continue to be involved in, various claims, arbitrations, contractual disputes, investigations, and regulatory and litigation matters relating to, and arising out of, our businesses and our operations. These matters may involve, but are not limited to, allegations that our services or vehicles caused damage or injury, claims that our services did not achieve the desired results, claims related to acquisitions and allegations by federal, state or local authorities of violations of regulations or statutes. In addition, we are parties to employment-related cases and claims from time to time, which may include claims on a representative or class action basis alleging wage and hour law violations. We are also involved from time to time in certain environmental matters primarily arising in the normal course of business. We evaluate pending and threatened claims and establish loss contingency reserves based upon outcomes we currently believe to be probable and reasonably estimable. We do not believe that the ultimate resolution of the claims we are currently involved in will have a material adverse effect on our business, results of operations, financial condition, cash flow and prospects; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

As previously disclosed, the SEC is conducting an investigation, which the Company believes is primarily focused on how it established accruals and reserves at period-ends and the impact of those accruals and reserves on reported earnings. The investigation relates to period-ends for periods beginning January 1, 2015. The Company is fully cooperating with the SEC’s investigation. The Company cannot predict the outcome of this investigation. The Company’s Audit Committee retained independent counsel to conduct an internal investigation into matters related to the SEC investigation and, in particular, the Company’s processes for establishing reserves for each quarter in the relevant periods. The internal investigation was concluded in October 2020. The Company, after consultation with the Audit Committee and the independent counsel, believes that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended.

Management does not believe that any pending claim, proceeding or litigation, either alone or in the aggregate will have a material adverse effect on the Company’s financial position, results of operations or liquidity; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

XML 46 R23.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS
12 Months Ended
Dec. 31, 2020
Employee Benefit Plans  
EMPLOYEE BENEFIT PLANS

16.             EMPLOYEE BENEFIT PLANS

Defined Benefit Pension Plans

Rollins, Inc. Retirement Income Plan, (the “Rollins, Inc. Plan”)

The Company has sponsored several noncontributory tax-qualified defined benefit pension plans covering employees meeting certain age and service requirements, the most significant of which was the Rollins, Inc. Plan. The plan provided benefits based on the average compensation for the highest five years during the last ten years of credited service (as defined) in which compensation was received, and the average anticipated Social Security covered earnings. The Company funds its plans with at least the minimum amount required by ERISA. The Company made no contributions to the plans for the years ended December 31, 2020 or 2018, but contributed $0.1 million for the year ended December 31, 2019.

In 2005, the Company ceased all future benefit accruals under the Rollins, Inc. Plan, although the Company remained obligated to provide employees benefits earned through June 2005.  In September 2019, the Company settled this fully-funded pension plan through a combination of lump sum payments to participants, payments to the Pension Benefit Guaranty Corporation, and the purchase of a group annuity contract. With the completed funding of the plan payout settlements, the Company had approximately $31.8 million of pension assets remaining. The remaining assets were the result of the funded status of the Rollins, Inc. Plan, higher take rate of lump sum payment election by participants and optimal pricing of the group annuity contract. The Company evaluated the ERISA allowable opportunities for utilization of the excess pension assets, including funding other employee benefits. The Company used $18.0  million during the year ended December 31, 2020 and $11.0 million during the year ended December 31, 2019 of the $31.8 million to fund its 401(k) match obligation. The Company anticipates a possible reversion of any remaining pension assets to the Company per ERISA regulations in 2021. As of December 31, 2020, the Company had approximately $1.2 million remaining of benefit plan assets related to the Rollins, Inc. Plan.

The Company continues to sponsor the Waltham Services, LLC Hourly Employee Pension Plan (“Waltham Plan”), which covers less than 85 participants as of December 31, 2020. The Waltham Plan was amended, effective September 1, 2018, to freeze future benefit accruals for all participants. The Company accounts for all defined benefit plans in accordance with the FASB ASC Topic 715 “Compensation Retirement Benefits,” and engages an outside actuary to calculate obligations and costs. With the assistance of the actuary, the Company evaluates the significant assumptions used on a periodic basis, including the estimated future return on plan assets, the discount rate, and other factors, and makes adjustments to these liabilities as necessary.

The Company uses December 31 as the measurement date for its defined benefit post-retirement plans. The funded status of the plans and the net amount recognized in the statement of financial position are summarized as follows as of:

December 31,  2020   2019 
(in thousands)        
CHANGE IN ACCUMULATED BENEFIT OBLIGATION          
Accumulated benefit obligation at beginning of year  $2,818   $208,425 
Service cost        
Interest cost   102    4,804 
Actuarial gain/(loss)   313    (4,156)
Benefits paid   (26)   (8,000)
Settlement   (171)   (198,255)
Accumulated Benefit obligation at end of year   3,036    2,818 
CHANGE IN PLAN ASSETS          
Fair value of assets at beginning of year   23,603    213,699 
Settlement       (198,255)
Actual return on assets   (1,647)   27,064 
Employer contributions       144 
Rollins 401(k) funding   (18,010)   (11,049)
Benefits paid   (689)   (8,000)
Fair value of plan assets at end of year   3,257    23,603 
Funded status  $221   $20,785 

Amounts Recognized in the Statement of Financial Position consist of:               
December 31,  2020   2019 
(in thousands)        
Assets:          
Benefit plan assets  $1,198   $21,565 
Liabilities:          
Long-term accrued liabilities  $977   $780 

         
Amounts Recognized in the Accumulated Other Comprehensive Income consist of:
December 31,  2020   2019 
(in thousands)          
Net actuarial loss  $992   $912 

The accumulated benefit obligation for the defined benefit pension plans were $3.0 million and $2.8 million at December 31, 2020 and 2019, respectively. Accumulated benefit obligation and projected benefit obligation are materially the same for the Waltham Plan. In 2020 and 2018, pension liability pre-tax increases of $0.2 million and $14.8 million, respectively, were credited, net of tax, to other comprehensive income. In 2019, the pre-tax decrease of $75.4 million in the pension liability was charged, net of tax against other comprehensive income.

The following weighted average assumptions were used to determine the accumulated benefit obligation and net benefit cost:

December 31,  2020   2019   2018 
ACCUMULATED BENEFIT OBLIGATION               
Discount rate   2.80   3.65%   4.00%*
Rate of compensation increase    N/A     N/A     N/A 
NET BENEFIT COST               
Discount rate   3.65%   4.70%   4.45%
Expected return on plan assets   7.00%   7.00%   7.00%
Rate of compensation increase    N/A     N/A     N/A 
*In 2018, the Company used a termination liability approach in calculating the 2018 discount rate for the Rollins, Inc. Plan. The following assumptions were used 1) 3.90%, based on current market conditions, for participants in pay status expected to elect a plan termination annuity; 2) 4.11%, based on current market conditions, for active and terminated participants with deferred benefits expected to elect a plan termination annuity; 3) The IRC 417(e) interest rates for the month of November 2018 (3.43%, 4.46%, and 4.88%), based on plan provisions, for all lump sum eligible expected to elect a plan termination lump sum. The Waltham Plan applied a 4.05% discount rate based on yield curve analysis.

The return on plan assets reflects the weighted average of the expected long-term rates of return for the broad categories of investments held in the plan. The expected long-term rate of return is adjusted when there are fundamental changes in the expected returns on the plan investments.

The discount rate reflects the current rate at which the pension liabilities could be effectively settled at the end of the year.  In estimating this rate, the Company utilized a yield curve analysis for the Waltham Plan for fiscal years 2020, 2019 and 2018. For the Rollins, Inc. Plan, the Company utilized a termination liability approach for fiscal year 2018 and settled the plan in 2019.

The combined components of net periodic benefit cost are summarized as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
Service cost  $   $   $37 
Interest cost   102    4,805    7,926 
Expected return on plan assets   (140)   (6,149)   (13,775)
Amortization of net loss   100    2,396    3,292 
Preliminary net periodic benefit cost/(income)   62    1,052    (2,520)
Settlement expense   56    46,419     
Net periodic benefit cost  $118   $47,471   $(2,520)

The benefit obligations recognized in other comprehensive income for the years ended December 31, 2020, 2019, and 2018 are summarized as follows:

Years ended December 31,  2020   2019   2018 
(in thousands)            
Pretax (income)/loss  $236   $(26,634)  $18,056 
Amortization of net loss   (100)   (2,396)   (3,292)
Settlement expense   (56)   (46,419)    
Total recognized in other comprehensive income  $80   $(75,449)  $14,764 

At December 31, 2020, the plans’ assets were comprised of listed common stocks and U.S. government and corporate securities. At December 31, 2019, the plans’ assets were comprised of listed common stocks, U.S. government and corporate securities, real estate and other. No shares of Rollins, Inc. common stock were held by the plans at December 31, 2020 or 2019.

The plans’ weighted average asset allocation at December 31, 2020 and 2019 by asset category, along with the target allocation for 2021, are as follows:

   Target
Allocation for
   Percentage of plan assets as
of December 31,
 
Asset category   2021   2020   2019 
Cash and cash equivalents   0.0% - 100.0%    41.1%    72.3% 
Domestic equity   0.0% - 40.0%    29.0%    5.8% 
International equity   0.0% - 30.0%    15.0%    1.9% 
Debt securities - core fixed income   0.0% - 100.0%    14.9%    2.1% 
Real estate   0.0% - 20.0%    0.0%    9.5% 
Alternative Opportunistic Special   0.0% - 20.0%    0.0%    10.4% 
Total   0.0% - 100.0%    100.0%    100.0% 

For each of the asset categories in the Waltham Plan, the investment strategy is identical – maximize the long-term rate of return on plan assets with an acceptable level of risk in order to minimize the cost of providing pension benefits.  The investment policy establishes a target allocation for each asset class which is rebalanced as required. The plans utilize a number of investment approaches, including individual market securities, equity and fixed income funds in which the underlying securities are marketable, and debt funds to achieve this target allocation. The Company and management are not considering making contributions to the remaining pension plan during fiscal 2021.

Some of our assets, primarily our private equity, real estate, and hedge funds, do not have readily determinable market values given the specific investment structures involved and the nature of the underlying investments.  For the December 31, 2020 and 2019 plan asset reporting, publicly traded asset pricing was used where possible.  For assets without readily determinable values, estimates were derived from investment manager statements combined with discussions focusing on underlying fundamentals and significant events.   Additionally, these investments are categorized as NAV investments and are valued using significant non-observable inputs which do not have a readily determinable fair value.  In accordance with ASU No. 2011-12 “Investments In Certain Entities That Calculate Net Asset Value per Share (Or Its Equivalent),” these investments are valued based on the net asset value per share calculated by the funds in which the plan has invested. These valuations are subject to judgments and assumptions of the funds which may prove to be incorrect, resulting in risks of incorrect valuation of these investments. The Company seeks to mitigate against these risks by evaluating the appropriateness of the funds’ judgments and assumptions by reviewing the financial data included in the funds’ financial statements for reasonableness. As of December 31, 2020, the Company did not have any remaining benefit plan assets without readily determinable values.

Fair Value Measurements

Given the plans to utilize the excess benefit plan assets from the settlement of the Rollins, Inc. Plan, to fund its 401(k) matching contribution obligations, the Company began liquidating investments in real estate funds and private equity funds after settlement. For the remaining Waltham Plan investments, the Company has modified the overall investment strategy to mitigate risk related to volatility with asset types by transitioning to a higher percentage of fixed income securities. As such, the Company’s overall investment strategy is to achieve a mix of assets to match long-term pension obligations and near-term benefits payments, with a diversification of asset types, fund strategies and fund managers. With the modification of investment strategy, the Company has transitioned the majority of its assets to Fixed-income securities. Fixed-income securities include corporate bonds, mortgage-backed securities, sovereign bonds, and U.S. Treasuries. Equity securities primarily include investments in large-cap and small-cap companies domiciled domestically and internationally. For each of the asset categories in the pension plan, the investment strategy is identical – maximize the long-term rate of return on plan assets with an acceptable level of risk in order to minimize the cost of providing pension benefits.  The investment policy establishes a target allocation for each asset class which is rebalanced as required.  The plans utilize a number of investment approaches, including but not limited to individual market securities, equity and fixed income funds in which the underlying securities are marketable, and debt funds to achieve this target allocation.

The following table presents our plan assets using the fair value hierarchy as of December 31, 2020. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. See Note 8 for a brief description of the three levels under the fair value hierarchy.

(in thousands)  Level 1   Level 2   NAV   Total 
(1) Cash and cash equivalents  $1,322   $   $   $1,322 
(2) Fixed income securities       480        480 
(3) Domestic equity securities       932        932 
(3) International equity securities       523        523 
Total  $1,322   $1,935   $   $3,257 
                     

The following table presents our plan assets using the fair value hierarchy as of December 31, 2019. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value.

(in thousands)  Level 1   Level 2   NAV   Total 
(1) Cash and cash equivalents  $17,071   $   $   $17,071 
(2) Fixed income securities       499        499 
(3) Domestic equity securities       899        899 
(3) International equity securities       437        437 
(4) Real estate           2,235    2,235 
(5) Alternative/opportunistic/special           2,462    2,462 
Total  $17,071   $1,835   $4,697   $23,603 

(1)Cash and cash equivalents, which are used to pay benefits and plan administrative expenses, are held in Rule 2a-7 money market funds.
(2)Fixed income securities are primarily valued using a market approach with inputs that include broker quotes, benchmark yields, base spreads and reported trades.
(3)Domestic and international equity securities are valued using a market approach based on the quoted market prices of identical instruments in their respective markets.
(4)Real estate fund values are primarily reported by the fund manager and are based on valuation of the underlying investments, which include inputs such as cost, discounted future cash flows, independent appraisals and market-based comparable data.
(5)Alternative/Opportunistic/Special funds can invest across the capital structure in both liquid and illiquid securities that are valued using a market approach based on the quoted market prices of identical instruments, or if no market price is available, instruments will be held at their fair market value (which may be cost) as reasonably determined by the investment manager, independent dealers, or pricing services.

The estimated future benefit payments over the next five years for the Waltham Plan are as follows:

(in thousands)    
2021  $68 
2022   77 
2023   83 
2024   100 
2025   110 
Thereafter   693 
Total  $1,131 

Defined Contribution 401(k) Savings Plan

The Company sponsors a defined contribution 401(k) Savings Plan (“the Plan”) that is available to a majority of the Company’s full-time employees the first day of the calendar quarter following completion of three months of service. The Plan is available to non-full-time employees the first day of the calendar quarter following one year of service upon completion of 1,000 hours in that year.  The Plan provides for a matching contribution of one dollar ($1.00) for each one dollar ($1.00) of a participant’s contributions to the Plan that do not exceed 3 percent of his or her eligible compensation (which include commissions, overtime, and bonuses) and fifty cents ($0.50) for each one dollar ($1.00) of a participant’s contributions to the Plan over the initial 3 percent that do not exceed 6 percent of his or her eligible compensation (which includes commissions, overtime and bonuses). The charge to expense for the Company match was approximately $27.4 million and $25.5 million for the years ended December 31, 2020 and 2019, respectively, and $21.1 million for the year ended December 31, 2018. At December 31, 2020, 2019, and 2018 approximately, 34.9%, 30.8%, and 41.7%, respectively, of the plan assets consisted of Rollins, Inc. common stock. Total administrative fees paid by the Company for the Plan were less than $0.1 million for each of the years ended December 31, 2020, 2019 and 2018.

Nonqualified Deferred Compensation Plan

The Deferred Compensation Plan provides that participants may defer up to 50% of their base salary and up to 85% of their annual bonus with respect to any given plan year, subject to a $2 thousand per plan year minimum. The Company may make discretionary contributions to participant accounts but has not done so since 2011.

Accounts will be credited with hypothetical earnings, and/or debited with hypothetical losses, based on the performance of certain “Measurement Funds.” Account values are calculated as if the funds from deferrals and Company credits had been converted into shares or other ownership units of selected Measurement Funds by purchasing (or selling, where relevant) such shares or units at the current purchase price of the relevant Measurement Fund at the time of the participant’s selection. Deferred Compensation Plan benefits are unsecured general obligations of the Company to the participants, and these obligations rank in parity with the Company’s other unsecured and unsubordinated indebtedness. The Company has established a “rabbi trust,” which it uses to voluntarily set aside amounts to indirectly fund any obligations under the Deferred Compensation Plan. To the extent that the Company’s obligations under the Deferred Compensation Plan exceed assets available under the trust, the Company would be required to seek additional funding sources to fund its liability under the Deferred Compensation Plan.

Generally, the Deferred Compensation Plan provides for distributions of any deferred amounts upon the earliest to occur of a participant’s death, disability, retirement or other termination of employment (a “Termination Event”). However, for any deferrals of salary and bonus (but not Company contributions), participants would be entitled to designate a distribution date which is prior to a Termination Event. Generally, the Deferred Compensation Plan allows a participant to elect to receive distributions under the Deferred Compensation Plan in installments or lump-sum payments.

At December 31, 2020, the Deferred Compensation Plan had 75 life insurance policies with a net face value of $50.2 million compared to 71 policies with a face value of $47.4 million at December 31, 2019. The cash surrender value of these life insurance policies was worth $24.5 million and $22.2 million at December 31, 2020 and 2019, respectively.

The following table presents our non-qualified deferred compensation plan assets using the fair value hierarchy as of December 31, 2020 and 2019.

(in thousands)  Level 1   Level 2   Level 3   Total 
December 31, 2020  $25   $   $24,460   $24,485 
December 31, 2019  $71   $   $22,158   $22,229 

Cash and cash equivalents, which are used to pay benefits and deferred compensation plan administrative expenses, are held in Money Market Funds.

Total expense related to deferred compensation was $278 thousand, $250 thousand, and $180 thousand in 2020, 2019, and 2018, respectively. The Company had $24.5 million and $22.2 million in deferred compensation assets as of December 31, 2020 and 2019, respectively, included within other assets on the Company’s consolidated statements of financial position and $21.5 million and $21.2 million in deferred compensation liability as of December 31, 2020 and 2019, respectively, located within other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position. The amounts of assets were marked to fair value.

XML 47 R24.htm IDEA: XBRL DOCUMENT v3.20.4
STOCK-BASED COMPENSATION
12 Months Ended
Dec. 31, 2020
Share-based Payment Arrangement [Abstract]  
STOCK-BASED COMPENSATION

17.             STOCK-BASED COMPENSATION

Stock Compensation Plans

Time Lapse Restricted Shares and Restricted Stock Units

Time lapse restricted shares (TLRSs) have been issued to officers and other employees under the Company’s Employee Stock Incentive Plan. The Company recognizes compensation expense for the unvested portion of awards outstanding over the remainder of the service period. The compensation cost recorded for these awards is based on their closing stock price at the grant date less the cost of estimated forfeitures. Forfeitures are estimated at the time of grant and revised, if necessary, in subsequent periods to reflect actual forfeitures.

TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over six years from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the one-time grant of restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed.

In April 2018, the Company granted a one-time issuance of TLRSs on a tiered Company tenure basis to U.S. based employees. The one-time grant vested 100 percent on the first anniversary date of the granted shares. The total shares granted were less than 0.1 million shares.

All share and per share information has been adjusted for the three-for-two stock split effective December 10, 2020.

The Company issued time lapse restricted shares of 0.9million, 0.7million, and 1.0  million for the years ended December 31, 2020, 2019, and 2018, respectively.

The Company issues new shares from its authorized but unissued share pool. At December 31, 2020, approximately 7.3 million shares of the Company’s common stock were reserved for issuance. In accordance with the FASB ASC Topic 718, “Compensation – Stock Compensation,” the Company recognizes the fair value of the award on a straight-line basis over the service periods of each award. The Company estimates restricted share employee forfeiture rates based on its historical experience.

The following table summarizes the components of the Company’s stock-based compensation programs recorded as expense ($ in thousands):

Years ended December 31,  2020   2019   2018 
Time lapse restricted stock:               
Pre-tax compensation expense  $20,850   $14,159   $13,726 
Tax benefit   (3,752)   (3,597)   (3,486)
Restricted stock expense, net of tax  $17,098   $10,562   $10,240 

 

As of December 31, 2020 and 2019, $40.5 million and $41.3 million, respectively, of total unrecognized compensation cost related to time-lapse restricted shares are expected to be recognized over a weighted average period of approximately 3.8 years and 4.0 years at December 31, 2020 and 2019, respectively.

The following table summarizes information on unvested restricted stock units outstanding as of December 31, 2020, 2019 and 2018, (adjusted for 3 for 2 stock split on December 10, 2020).

 

   Number of
Shares
(in thousands)
   Weighted
Average
Grant-Date
Fair Value
 
Unvested as of December 31, 2017   4,539   $10.89 
Forfeited   (53)   12.70 
Vested   (1,365)   8.83 
Granted   965    21.50 
Unvested as of December 31, 2018   4,086    13.69 
Forfeited   (147)   16.40 
Vested   (1,201)   11.59 
Granted   727    25.60 
Unvested as of December 31, 2019   3,465    17.23 
Forfeited   (59)   17.11 
Vested   (1,397)   15.29 
Granted   861    24.53 
Unvested as of December 31, 2020   2,870   $20.36 

XML 48 R25.htm IDEA: XBRL DOCUMENT v3.20.4
ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS)
12 Months Ended
Dec. 31, 2020
Equity [Abstract]  
ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS)

18.           ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS)

Accumulated other comprehensive income/ (loss) consist of the following (in thousands):

   Pension Liability
Adjustment
   Foreign
Currency
Translation
   Interest
Rate Swaps
   Total 
Balance at December 31, 2017  $(35,041)  $(10,915)  $   $(45,956)
Change during 2018:                    
Before-tax amount   (14,812)   (14,072)       (28,884)
Tax expense   3,762            3,762 
Other comprehensive earnings/(loss)   (11,050)   (14,072)       (25,122)
Balance at December 31, 2018   (46,091)   (24,987)       (71,078)
Change during 2019:                    
Before-tax amount   75,449    4,350    (277)   79,522 
Tax expense   (29,553)           (29,553)
Other comprehensive earnings/(loss)   45,896    4,350    (277)   49,969 
Balance at December 31, 2019   (195)   (20,637)   (277)   (21,109)
Change during 2020:                    
Before-tax amount   (173)   10,443    (141)   10,129 
Tax benefit   46        37    83 
Other comprehensive earnings/(loss)   (127)   10,443    (104)   10,212 
Balance at December 31, 2020  $(322)  $(10,194)  $(381)  $(10,897)

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RELATED PARTY TRANSACTIONS
12 Months Ended
Dec. 31, 2020
Related Party Transactions [Abstract]  
RELATED PARTY TRANSACTIONS

19.           RELATED PARTY TRANSACTIONS  

The Company provides certain administrative services to RPC, Inc. (“RPC”) (a company of which Mr. Gary W. Rollins is also Chairman, and which is otherwise affiliated with the Company). The service agreements between RPC and the Company provide for the provision of services on a cost reimbursement basis and are terminable on 6 months’ notice. The services covered by these agreements include administration of certain employee benefit programs and other administrative services. Charges to RPC (or to corporations which are subsidiaries of RPC) for such services and rent totaled approximately $0.1 million for each of the years ended December 31, 2020, 2019, and 2018.

The Company rents office, hanger and storage space to LOR, Inc. (“LOR”) (a company controlled by the late R. Randall Rollins and Gary W. Rollins). Charges to LOR (or corporations which are subsidiaries of LOR) for rent totaled $1.0 million for the year ended December 31, 2020 and $0.8 million and $0.9 million for the years ended December 31, 2019 and 2018, respectively.

In 2014, P.I.A. LLC, a company owned by our late Chairman of the Board of Directors, R. Randall Rollins, purchased a Lear Model 35A jet and entered into a lease arrangement with the Company for Company use of the aircraft for business purposes.  The lease is terminable by either party on 30 days’ notice. The Company pays $100 per month rent for the leased aircraft, and pays all variable costs and expenses associated with the leased aircraft, such as the costs for fuel, maintenance, storage and pilots. The Company has the priority right to use of the aircraft on business days, and Mr. Rollins had the right to use the aircraft for personal use through the terms of an Aircraft Time Sharing Agreement with the Company. During the years ended December 31, 2020, 2019 and 2018, the Company paid approximately $0.6 million, $0.9 million, and $0.7 million in rent and operating costs for the aircraft, respectively. During 2020, 2019 and 2018, respectively, the Company accounted for 100 percent of the use of the aircraft. All transactions were approved by the Company’s Nominating and Governance Committee of the Board of Directors.

On January 24, 2018, the Company pledged a charitable gift of $0.7 million to Emory University Hospital Midtown. The amount is being paid in equal annual installments over a five year period ending in 2023. Dr. Lawley recused himself from the Board of Director’s approval of the gift agreement.

On December 1, 2019, Orkin, a subsidiary of the Company entered into a franchise agreement with Wilson Pest Management, Inc. The franchise is owned 100% by John Wilson IV. During the years ended December 31, 2020 and 2019, the Company received a total of approximately $0.1 million and $0.8 million, respectively. The 2019 proceeds included payment for the franchise and an initial franchise fee of seventy-five thousand dollars in connection with the transaction. The franchise agreement provides for a monthly royalty fee of 9.0% of the franchisee’s reported revenue. John Wilson IV is the son of John F. Wilson, President and Chief Operating Officer of the Company. The Company approved the agreement in accordance with its Related Party Transactions policy.

XML 50 R27.htm IDEA: XBRL DOCUMENT v3.20.4
CASH DIVIDEND
12 Months Ended
Dec. 31, 2020
Cash Dividend  
CASH DIVIDEND

20.           CASH DIVIDEND

On October 27, 2020, the Board of Directors declared a regular quarterly cash dividend on its common stock of $0.08 per share plus a special year-end dividend of $0.13 per share both payable December 10, 2020 to shareholders of record at the close of business November 10, 2020. Additionally, the Board of Directors approved a three-for-two stock split of the Company’s common shares on December 10, 2020 for holders of record on November 10, 2020. Dividends were paid on pre-split shares.

On January 26, 2021, after the stock split, the Board of Directors declared a regular quarterly cash dividend per common share of $0.08 payable March 10, 2021 to stockholders of record at the close of business February 10, 2021. The Company expects to continue to pay cash dividends to the common stockholders, subject to the earnings and financial condition of the Company and other relevant factors.

XML 51 R28.htm IDEA: XBRL DOCUMENT v3.20.4
SCHEDULE II – VALUATION AND QUALIFYING ACCOUNTS
12 Months Ended
Dec. 31, 2020
SEC Schedule, 12-09, Valuation and Qualifying Accounts [Abstract]  
SCHEDULE II – VALUATION AND QUALIFYING ACCOUNTS

SCHEDULE II – VALUATION AND QUALIFYING ACCOUNTS

ROLLINS, INC. AND SUBSIDIARIES

 

   Allowance for Expected Credit Losses 
(in thousands)  Balance at
Beginning of
Year
   Adoption of
ASC 326
   Charged to
Costs and
Expenses
   Net
(Deductions)
Recoveries
   Balance at
End of Year
 
                          
2020  $19,658   $(3,330)  $17,536   $(13,779)  $20,085 
2019  $16,666   $   $15,145   $(12,153)  $19,658 
2018  $14,706   $   $13,606   $(11,646)  $16,666 

XML 52 R29.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)
12 Months Ended
Dec. 31, 2020
Accounting Policies [Abstract]  
Business Description

Business Description—Rollins, Inc. (the “Company”), was originally incorporated in 1948, under the laws of the state of Delaware as Rollins Broadcasting, Inc.

 

The Company is an international service company with headquarters located in Atlanta, Georgia, providing pest and termite control services through its wholly-owned subsidiaries to both residential and commercial customers in the United States, Canada, Australia, Europe, and Asia with international franchises in Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, Africa, Canada, and Australia. Services are performed through a contract that specifies the pricing arrangement with the customer.

 

Orkin, a wholly-owned subsidiary of the Company founded in 1901, is the world’s largest pest and termite control company. It provides customized services from over 400 locations. Orkin either serves customers directly or through franchise operations, in the United States, Canada, Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa providing essential pest control services and protection against termite damage, rodents and insects to homes and businesses, including hotels, food service establishments, food manufacturers, retailers and transportation companies. Orkin operates under the Orkin® trademark. The Orkin® brand name makes Orkin the most recognized pest and termite company throughout the United States.

 

Orkin Canada, a wholly-owned subsidiary of Orkin founded in 1952, was acquired by Orkin in 1999. Orkin Canada is Canada’s largest pest control provider and a leader in the development of fast, effective and environmentally responsible pest control solutions. Orkin Canada operates under the Orkin Canada® trademarks. The Orkin Canada brand name provides brand recognition throughout Canada.

 

Western, a wholly-owned subsidiary of the Company founded in 1928, was acquired by Rollins, Inc. in 2004. Western is primarily a commercial pest control service company and its business complements most of the services Orkin offers, focusing on the northeastern United States.

 

IFC, a wholly-owned subsidiary of the Company founded in 1937, was acquired by Rollins, Inc. in 2005. IFC is a leading provider of pest management and sanitation services and products to the food and commodity industries.

 

HomeTeam, a wholly-owned subsidiary of the Company established in 1996, was acquired by Rollins, Inc. in April 2008. At the time of the acquisition, HomeTeam, with its unique Taexx® tubes in the wall pest control system, was recognized as a premier pest control business and ranked as the 4th largest company in the industry. HomeTeam services home builders and other commercial and residential customers nationally.

 

Rollins Australia Pty Ltd (“Rollins Australia”), a wholly-owned subsidiary of the Company, acquired Allpest, in February 2014. Allpest was established in 1959 and is headquartered in Perth, Australia. Allpest provides traditional commercial, residential, and termite service as well as consulting services on border protection related to Australia’s biosecurity program and provides specialized services to Australia’s mining and oil and gas sectors.

Critter Control, a wholly-owned subsidiary of the Company, was acquired by Rollins, Inc. on February 27, 2015. Critter Control was established in 1983 and is headquartered in Traverse City, Michigan. The business is primarily franchised, operating in 40 states and one Canadian province.

 

Rollins UK Holdings Ltd was formed as a wholly-owned subsidiary of the Company to acquire Safeguard in June 2016. Safeguard is a pest control company established in the United Kingdom in 1991 with a history of providing superior pest control, bird control, and specialist services to residential and commercial customers.

 

Northwest, a wholly-owned subsidiary of the Company founded in 1951, was acquired by the Company in August 2017. Northwest specializes in residential and commercial termite control, pest control, mosquito control, wildlife services, lawn care, insulation, and HVAC services, focusing on the Southeast United States.

 

On April 30, 2019, the Company acquired Clark Pest Control located in Lodi, CA. At the time of the acquisition, Clark Pest Control was a leading pest management company in California and the nation’s 8th largest pest management company according to PCT 100 rankings. Clark Pest Control services its customers from 26 service locations in 2 states. Clark Pest Control recorded revenues of approximately $139.2 million for the fiscal year ended December 31, 2018. The Company’s consolidated statements of income include the results of operations of Clark Pest Control for the period beginning April 30, 2019 through December 31, 2020.

 

The Company has several smaller wholly-owned subsidiaries that in total make up less than 5% of the Company’s total revenues.

 

The Company has one reportable segment, its pest and termite control business. Revenue, operating profit and identifiable assets for this segment, includes the United States, Canada, Australia, Europe, Asia, Central and South America, the Caribbean, the Middle East, and Africa. The Company’s results of operations and its financial condition are not reliant upon any single customer, few customers or foreign operations.

 

The Company reclassified certain prior period amounts in the Statement of Cash Flows from Operating Activities to Financing Activities for payment of contingent consideration to conform to the current period presentation.

Principles of Consolidation

Principles of Consolidation—The Company’s Consolidated Financial Statements include the accounts of Rollins, Inc. and the Company’s wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the U.S. (“GAAP”). The Company does not consolidate the financial statements of any company in which it has an ownership interest of 50% or less. The Company is not the primary beneficiary of, nor does it have a controlling financial interest in, any variable interest entity. Accordingly, the Company has not consolidated any variable interest entity. The Company reclassified certain prior period amounts, none of which were material, to conform to the current period presentation. All material intercompany accounts and transactions have been eliminated.

Subsequent Events

Subsequent Events—The Company evaluates its financial statements through the date the financial statements are issued.

Estimates Used in the Preparation of Consolidated Financial Statements

Estimates Used in the Preparation of Consolidated Financial Statements—The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the accompanying notes and financial statements. Actual results could differ from those estimates and such differences could be significant.

Revenue Recognition

Revenue Recognition—The Company’s revenue recognition policy is to recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to receive in exchange for those products or services. We enter into contracts that can include various combinations of products and services, each of which are distinct and accounted for as separate performance obligations. Revenue is recognized net of allowances for returns and any taxes collected from customers, which are subsequently remitted to governmental authorities.

 

Nature of Goods and Services and Performance Obligations

 

The Company contracts with its customers to provide the following goods and services, each of which is a distinct performance obligation:

 

Pest control services - Rollins provides pest control services to protect residential and commercial properties from common pests, including rodents and insects. Pest control generally consists of assessing a customer’s property for conditions that invite pests, tackling current infestations, and stopping the life cycle to prevent future invaders. Revenue from pest control services is recognized as services are rendered.

The Company’s revenue recognition policies are designed to recognize revenues upon satisfaction of the performance obligation at the time services are performed. For certain revenue types, because of the timing of billing and the receipt of cash versus the timing of performing services, we use estimates as described below. Residential and commercial pest control services are primarily recurring in nature on a monthly, bi-monthly or quarterly basis, while certain types of commercial customers may receive multiple treatments within a given month. In general, pest control customers sign an initial one-year contract, and revenues are recognized at the time services are performed. The Company defers recognition of advance payments and recognizes the revenue as the services are rendered. The Company classifies discounts related to the advance payments as a reduction in revenues.

 

Termite control services - Rollins provides both traditional and baiting termite protection services. Traditional termite protection uses “Termidor” liquid treatment and/or dry foam and Orkin foam to treat voids and spaces around the property, while baiting termite protection uses baits to disrupt the molting process termites require for growth and offers ongoing protection. Revenue from initial termite treatment services is recognized as services are provided.

 

Maintenance/monitoring/inspection - In connection with the initial service offerings, Rollins provides recurring maintenance, monitoring or inspection services to help protect consumer’s property from any future sign of termite activities after the original treatment. This recurring service is a service-type warranty under ASC 606 as it is routinely sold and purchased separately from the initial treatment services and is typically purchased or renewed annually.

 

Termite baiting revenues are recognized based on the transfer of control of the individual units of accounting. At the inception of a new baiting services contract, upon quality control review of the installation, the Company recognizes revenue for the installation of the monitoring stations, initial directed liquid termiticide treatment and servicing of the monitoring stations. A portion of the contract amount is deferred for the undelivered monitoring performance obligation. This portion is recognized as income on a straight-line basis over the remaining contract term, which results in recognition of revenue that depicts the Company’s performance in transferring control of the service. The allocation of the transaction price to the two deliverables is based on the relative stand-alone selling price. There are no contingencies related to the delivery of additional items or meeting other specified performance conditions. Baiting renewal revenue is deferred and recognized over the annual contract period on a straight-line basis that depicts the Company’s performance in transferring control of the service.

 

Revenue received for conventional termite renewals is deferred and recognized on a straight-line basis over the remaining contract term that depicts the Company’s performance in transferring control of the service; and, the cost of reinspections, reapplications and repairs and associated labor and chemicals are expensed as incurred. For outstanding claims, an estimate is made of the costs to be incurred (including legal costs) based upon current factors and historical information. The performance of reinspections tends to be close to the contract renewal date and while reapplications and repairs involve an insubstantial number of the contracts, these costs are incurred over the contract term. As the revenue is being deferred, the future cost of reinspections, reapplications and repairs and associated labor and chemicals applicable to the deferred revenue are expensed as incurred. The Company accrues for noticed claims. The costs of providing termite services upon renewal are compared to the expected revenue to be received and a provision is made for any expected losses.

 

Miscellaneous services - In certain agreements with customers, Rollins may offer other miscellaneous services, including restroom cleaning (eliminating foul odors, grease and grime which could attract pests) and training (seminars covering good manufacturing practices and product stewardship). Revenue from miscellaneous services is recognized when services are provided.

 

Products - Depending on customer demand, Rollins may separately sell pest control and/or termite protection products, such as traps. Revenue from product sales is recognized upon transfer of control of the asset.

 

Equipment rental (or lease) - Depending on customer demand, Rollins may lease certain pest control and/or termite protection equipment. Revenues from equipment rentals are recognized over the period of the rental/lease. Revenues from equipment rentals represent less than 1.0% of the Company’s revenues for each reported period.

 

Right to access intellectual property (Franchise) - The right to access Rollins’ intellectual property is an essential part of Orkin’s franchising agreements. These agreements provide the franchisee (the customer) a license to use the Rollins’ name and trademark when advertising and selling services to end customers in their normal course of business. Orkin franchise agreements contain a clause allowing Orkin to purchase certain assets of the franchisee. This is only an offer for Orkin to re-purchase the assets originally provided by Orkin to the franchisee and is not a performance obligation or a form of consideration. International and domestic franchising revenue was less than 1.0% of the Company’s annual revenues.

All Orkin domestic franchises have a guaranteed repurchase clause that the Orkin franchise may be repurchased by Orkin at a later date once it has been established. The Company amortizes the initial franchise fee over the initial franchise term. Deferred Orkin franchise fees were $1.6 million and $1.7 million for the year ending December 31, 2020 and 2019, respectively.

 

Royalties from Orkin franchises are accrued and recognized as revenues are earned on a monthly basis. Revenue from Orkin franchises was $9.4 million for the year ended December 31, 2020 and $8.7 million and $8.8 million for the years ended December 31, 2019 and 2018, respectively.

 

Contract Balances

 

Timing of revenue recognition may differ from the timing of invoicing to customers. We record unearned revenue when revenue is recognized subsequent to billing. Unearned revenue mainly relates to the Company’s termite baiting offering, conventional renewals, and year-in-advance pest control services for which we have been paid in advance and earn the revenue when we transfer control of the product or service. For multi-year agreements, we generally invoice customers annually at the beginning of each annual coverage period. Refer to Note 3 - Revenue for further information, including changes in unearned revenue for the year.

 

The Company extends terms to certain customers on higher dollar termite and ancillary work, as well as to certain franchisees for initial funding on the sale of franchises. These financed receivables are segregated from our trade receivables. The amounts that are due within one year from the balance sheet dates are classified as short-term financed receivables, and are shown, net of allowance for expected credit losses, at $23.7 million as of December 31, 2020 and $22.3 million at December 31, 2019. The balances of long-term financed receivables, net of allowance for expected credit losses, were $38.2 million as of December 31, 2020 and $30.8 million at December 31, 2019 and are included in long-term assets on our consolidated statements of financial position. See Note 6 – Financing Receivables for further information.

 

The allowance for expected credit losses reflects our best estimate of probable losses inherent in the accounts receivable balance. We determine the allowance based on known troubled accounts, historical experience, and other currently available evidence. Activity in the allowance for expected credit losses can be found on Schedule II-Valuation and Qualifying Accounts.

 

Payment terms and conditions vary by contract type, although terms generally include a requirement of payment within 30 to 60 days. In instances where the timing of revenue recognition differs from the timing of invoicing, we have determined our contracts generally do not include a significant financing component. The primary purpose of our invoicing terms is to provide customers with simplified and predictable ways of purchasing our products and services, not to receive financing from our customers or to provide customers with financing.

 

Practical Expedients and Exemptions

 

We generally expense sales commissions when incurred because the amortization period would have been one year or less. These costs are recorded within sales and marketing expenses.

 

We do not disclose the value of unsatisfied performance obligations for (i) contracts with an original expected length of one year or less and (ii) contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed. All revenues are reported net of sales taxes.

 

The Company’s international operations accounted for approximately 7% and 8% of revenues for the years ended December 31, 2020 and 2019, respectively.

Allowance for Expected Credit Losses

Allowance for Expected Credit Losses— The Company maintains an allowance for expected credit losses accounts based on the expected collectability of accounts receivable.  Management uses historical collection results as well as accounts receivable aging in order to determine the expected collectability of accounts receivable.  Substantially all of the Company’s receivables are due from pest control and termite services in the United States and selected international locations.  The Company’s allowance for expected credit losses is determined using a combination of factors to ensure that our receivables are not overstated due to uncollectability. The Company’s established credit evaluation procedures seek to minimize the amount of business we conduct with higher risk customers. Provisions for expected credit losses are recorded in selling, general and administrative expenses. Accounts are written-off against the allowance for expected credit losses when the Company determines that amounts are uncollectible, and recoveries of amounts previously written off are recorded when collected. Significant recoveries will generally reduce the required provision in the period of recovery. Therefore, the provision for expected credit losses can fluctuate significantly from period to period. There were no large recoveries in 2020, 2019, and 2018.  We record specific provisions when we become aware of a customer’s inability to meet its financial obligations to us, such as in the case of bankruptcy filings or deterioration in the customer’s operating results or financial position. If circumstances related to customers change, our estimates of the realizability of receivables would be further adjusted, either upward or downward.

Advertising

Advertising—Advertising costs are charged to sales, general and administrative expense during the year in which they are incurred.

Years ended December 31,  2020   2019   2018 
(in thousands)            
Advertising  $86,314   $81,174   $69,875 

Cash and Cash Equivalents

Cash and Cash Equivalents— The Company considers all investments with an original maturity of three months or less when purchased to be cash equivalents.

At December 31,  2020   2019   2018 
(in thousands) (in US dollars)            
Cash held in foreign bank accounts  $71,330   $74,094   $53,613 

 

The Company’s $98.5 million of total cash at December 31, 2020, is primarily cash held at various banking institutions. Approximately $71.3 million is held in cash accounts at international bank institutions and the remaining $27.2 million is primarily held in Federal Deposit Insurance Corporation (“FDIC”) insured non-interest-bearing accounts at various domestic banks which at times may exceed federally insured amounts.

 

The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisitions of unrelated companies. Repatriation of cash from the Company’s foreign subsidiaries is not a part of the Company’s current business plan.

 

Rollins maintains adequate liquidity and capital resources, without regard to its foreign deposits, that are directed to finance domestic operations and obligations and to fund expansion of its domestic business for the foreseeable future.

Marketable Securities

Marketable Securities— From time to time, the Company maintains investments held by several large, well-capitalized financial institutions. The Company’s investment policy does not allow investment in any securities rated less than “investment grade” by national rating services.

 

Management determines the appropriate classification of debt securities at the time of purchase and re-evaluates such designations as of each balance sheet date. Debt securities are classified as available-for-sale because the Company does not have the intent to hold the securities to maturity. Available-for-sale securities are stated at their fair values, with the unrealized gains and losses reported as in earnings.

 

The Company had no marketable securities other than those held in the defined benefit pension plan and the non-qualified deferred compensation plan at December 31, 2020 and 2019. See Note 16 for further details.

Materials and Supplies

Materials and Supplies— Materials and supplies are stated at the lower cost of cost or market. Cost is determined on the first-in, first-out method.

Income Taxes

Income Taxes—The Company provides for income taxes based on FASB ASC topic 740 “Income Taxes”, which requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the consolidated financial statements or tax returns. The Company provides an allowance for deferred tax assets when it determines that it is more likely than not that the deferred tax assets will not be utilized. The Company establishes additional provisions for income taxes when, despite the belief that tax positions are fully supportable, there remain certain positions that do not meet the minimum probability threshold. The Company’s policy is to record interest and penalties related to income tax matters in income tax expense.

Equipment and Property

Equipment and Property— Equipment and Property are stated at cost, net of accumulated depreciation, and are provided principally on a straight-line basis over the estimated useful lives of the related assets. Annual provisions for depreciation are computed using the following asset lives: buildings, 10 to 40 years; and furniture, fixtures, and operating equipment, 2 to 10 years. Expenditures for additions, major renewals and betterments are capitalized and expenditures for maintenance and repairs are expensed as incurred. The cost of assets retired or otherwise disposed of and the related accumulated depreciation and amortization are eliminated from the accounts in the year of disposal with the resulting gain or loss credited or charged to income. The annual provisions for depreciation, below, have been reflected in the Consolidated Statements of Income in the line item entitled Depreciation and Amortization.

 

Years ended December 31,  2020   2019   2018 
(in thousands)            
Depreciation  $40,623   $36,646   $30,364 

 

Impairment of Long-Lived Assets

Impairment of Long-Lived Assets - In accordance with the FASB ASC Topic 360, “Property, Plant and Equipment”, the Company’s long-lived assets, such as property and equipment and intangible assets with definite lives are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of these assets may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated undiscounted future cash flows, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds the fair value of the asset. We periodically evaluate the appropriateness of remaining depreciable lives assigned to long-lived assets, including customer contracts and assets that may be subject to a management plan for disposition.

Goodwill and Other Intangible Assets

Goodwill and Other Intangible Assets— In accordance with the FASB ASC Topic 350, “Intangibles - Goodwill and other”, the Company classifies intangible assets into three categories: (1) intangible assets with definite lives subject to amortization; (2) intangible assets with indefinite lives not subject to amortization; and (3) goodwill. The Company does not amortize intangible assets with indefinite lives or goodwill. Goodwill and other intangible assets with indefinite useful lives are tested for impairment annually or more frequently if events or circumstances indicate the assets might be impaired. Such conditions may include an economic downturn or a change in the assessment of future operations. The Company performs impairment tests of goodwill at the Company level. Such impairment tests for goodwill include comparing the fair value of the appropriate reporting unit (the Company) with its carrying value. If the fair value of the reporting unit is below the carrying value, the Company recognizes a goodwill impairment charge for the amount by which the carrying value exceeds the reporting unit’s fair value.  The Company performs impairment tests for indefinite-lived intangible assets by comparing the fair value of each indefinite-lived intangible asset unit to its carrying value. The Company recognizes an impairment charge if the asset’s carrying value exceeds its estimated fair value. The Company completed its most recent annual impairment analysis as of September 30, 2020. Based upon the results of these analyses, the Company has concluded that no impairment of its goodwill or intangible assets with indefinite lives was indicated.

Accrued Insurance

Accrued Insurance—The Company retains, up to specified limits, certain risks related to general liability, workers’ compensation and vehicle liability. Risks above specified limits are managed through either high deductible insurance or a non-affiliated group captive insurance member arrangement. The estimated costs of existing and future claims under the retained loss program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. The Company contracts with an independent third-party actuary on a semi-annual basis to provide the Company an estimated liability based upon historical claims information. The actuarial study is a major consideration in establishing the reserve, along with management’s knowledge of changes in business practice and recent claims and trends. Management’s judgment is inherently subjective as a number of factors are outside management’s knowledge and control. Additionally, historical information is not always an accurate indication of future events.

Accrual for Termite Contracts

Accrual for Termite Contracts—The Company maintains an accrual for termite claims representing the estimated costs of reapplications, repairs and associated labor and chemicals, settlements, awards and other costs relative to termite control services. Factors that may impact future costs include termiticide life expectancy and government regulation. It is significant that the actual number of claims has decreased in recent years due to changes in the Company’s business practices. However, it is not possible to precisely predict future significant claims. An accrual for termite contracts is included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position.

Contingency Accruals

Contingency Accruals—The Company is a party to legal proceedings with respect to matters in the ordinary course of business. In accordance with the FASB ASC Topic 450 “Contingencies,” management estimates and accrues for its liability and costs associated with the litigation. Estimates and accruals are determined in consultation with outside counsel. Because it is not possible to accurately predict the ultimate result of the litigation, judgments concerning accruals for liabilities and costs associated with litigation are inherently uncertain and actual liability may vary from amounts estimated or accrued. However, in the opinion of management, the outcome of the litigation will not have a material adverse impact on the Company’s financial condition or results of operations. Contingency accruals are included in other current liabilities and long-term accrued liabilities on the Company’s consolidated statements of financial position

Three-for-two stock split

Three-for-two stock split—The Board of Directors at its quarterly meeting on October 27, 2020, authorized a three-for-two stock split by the issuance on December 10, 2020 of one additional common share for each two common shares held of record at November 10, 2020. All share and per share data appearing in the consolidated financial statements and related notes are restated for the three-for-two stock split.

Earnings Per Share

Earnings Per Share—the FASB ASC Topic 260-10 “Earnings Per Share-Overall,” requires a basic earnings per share and diluted earnings per share presentation. Further, all outstanding unvested share-based payment awards that contain non-forfeitable rights to dividends or dividend equivalents, whether paid or unpaid, are considered participating securities and an entity is required to include participating securities in its calculation of basic earnings per share.

 

The Company has periodically issued share-based payment awards that contain non-forfeitable rights to dividends and therefore are considered participating securities. See Note 17 for further information on restricted stock granted to employees.

 

The basic and diluted calculations are the same as we have no stock options or other potentially dilutive instruments outstanding. Basic and diluted earnings per share are computed by dividing net income by the weighted average number of shares outstanding during the respective periods.

A reconciliation of weighted average shares outstanding along with the earnings per share attributable to restricted shares of common stock (participating securities) is as follows (in thousands except per share data). All share and per share information in the following chart are restated for the stock split effective December 10, 2020:

Years Ended December 31,  2020   2019   2018 
Net income available to stockholders  $260,824   $203,347   $231,663 
Less dividends paid:               
Common stock   (159,524)   (152,793)   (151,458)
Restricted shares of common stock   (963)   (1,042)   (1,284)
Undistributed earnings for the period  $100,337   $49,512   $78,921 
Allocation of undistributed earnings:               
Common stock   99,676    49,144    78,255 
Restricted shares of common stock   661    368    666 
Basic and diluted shares outstanding:               
Common stock   488,365    487,569    486,794 
Restricted shares of common stock   3,240    3,647    4,143 
    491,605    491,216    490,937 
Basic and diluted earnings per share:               
Common stock:               
Distributed earnings  $0.33   $0.31   $0.31 
Undistributed earnings   0.20    0.10   $0.16 
   $0.53   $0.41   $0.47 
Restricted shares of common stock:               
Distributed earnings  $0.30   $0.29   $0.31 
Undistributed earnings   0.20    0.10    0.16 
   $0.50   $0.39   $0.47 

 

Translation of Foreign Currencies

Translation of Foreign Currencies—Assets and liabilities reported in functional currencies other than U.S. dollars are translated into U.S. dollars at the year-end rate of exchange. Revenues and expenses are translated at the weighted average exchange rates for the year. The resulting translation adjustments are charged or credited to other comprehensive income. Gains or losses from foreign currency transactions, such as those resulting from the settlement of receivables or payables, denominated in foreign currency are included in the earnings of the current period.

Stock-Based Compensation

Stock-Based Compensation— The Company accounts for its stock-based compensation in accordance with the FASB ASC Topic 718 “Compensation – Stock Compensation.” Time lapse restricted shares (TLRSs) have been issued to officers and other management employees under the Company’s Employee Stock Incentive Plan.

 

TLRSs provide for the issuance of a share of the Company’s common stock at no cost to the holder and generally vest after a certain stipulated number of years from the grant date, depending on the terms of the issue. Outstanding TLRSs vest in 20 percent increments starting with the second anniversary of the grant, over six years from the date of grant. During these years, grantees receive all dividends declared and retain voting rights for the granted shares. The agreements under which the restricted stock is issued provide that shares awarded may not be sold or otherwise transferred until restrictions established under the plans have lapsed. The fair value of these awards is recognized as compensation expense, net of estimated forfeitures, on a straight-line basis over six years.

Comprehensive Income (Loss)

Comprehensive Income (Loss)—Other Comprehensive Income (Loss) results from foreign currency translations, minimum pension liability adjustments and cash flow hedge of interest rate risks.

Franchising Program

Franchising Program – Rollins’ wholly-owned subsidiary, Orkin Systems, LLC, had 49, 50 and 47 domestic franchises as of December 31, 2020, 2019 and 2018, respectively. Transactions with Orkin’s domestic franchises involve sales of territories and customer contracts to establish new Orkin franchises, initial franchise fees and royalties. The territories, customer contracts and initial Orkin franchise fees are typically sold for a combination of cash and notes due over periods ranging up to five years. Notes receivable from Orkin domestic franchises were $5.8 million at December 31, 2020 and $6.7 million at December 31, 2019. The Company amortizes the Orkin domestic initial domestic franchise fees over the initial franchise term. Deferred Orkin domestic franchise fees were $1.6 million at December 31, 2020 and $1.7 million December 31, 2019. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Orkin’s domestic franchises was $4.2 million, $5.0 million, and $4.9 million for the years ended December 31, 2020, 2019 and 2018, respectively.

As of December 31, 2020, 2019 and 2018, Orkin had 94, 97, and 86 international franchises, respectively. Orkin’s  international franchise program began with its first international franchise in 2000 and since has expanded to Central and South America, the Caribbean, the Middle East, Asia, Europe, and Africa.

 

Royalties from Orkin franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Orkin franchises (domestic and international) was $9.4 million for the year ended December 31, 2020 and $8.7 million and $8.8 million for the years ended December 31, 2019 and 2018, respectively.

 

Rollins’ wholly-owned subsidiary, Critter Control, Inc., had 79, 85 and 81 franchises in the United States and Canada as of December 31, 2020, 2019 and 2018, respectively. Transactions with Critter Control franchises involve sales of territories and customer contracts to establish new franchises, initial franchise fees and royalties. The territories, customer contracts and initial franchise fees are typically sold for a combination of cash and notes. Notes receivable from Critter Control franchises were $1.7 million and $0.9 million at December 31, 2020 and 2019, respectively.  These notes are not guaranteed. These notes receivable are included as financing receivables and the deferred franchise fees are included in other current liabilities in the accompanying Consolidated Statements of Financial Position. The Company amortizes the Critter Control domestic initial franchise fees over the initial franchise term. Deferred Critter Control domestic franchise fees were $69 thousand at December 31, 2020 and $19 thousand December 31, 2019. The Company’s maximum exposure to loss (notes receivable from franchises less deferred franchise fees) relating to Critter Control’s domestic franchises was $1.6 million and $0.9 million for the years ended December 31, 2020 and 2019, respectively.  

 

Royalties from Critter Control franchises (domestic and international) are accrued and recognized as revenues, and are earned on a monthly basis. Revenue from Critter Control franchises was $4.8 million for the year ended December 31, 2020 and $4.8 million and $4.1 million for the years ended December 31, 2019 and 2018, respectively.

 

Combined domestic and international revenues from Orkin, Critter Control and Australia franchises were $15.2 million for the year ended December 31, 2020 and $17.1 million and $14.7 million for the years ended December 31, 2019 and 2018, respectively. Total franchising revenues were less than 1.0% of the Company’s annual revenues.

 

Right to access intellectual property (Franchise) - The right to access Orkin’s, Critter Control’s and our Australia franchisors’ intellectual property is an essential part of our franchise agreements. These agreements provide the franchisee a license to use the brand name and trademark when advertising and selling services to end customers in their normal course of business. Orkin and Critter Control franchise agreements contain a clause allowing the respective franchisor to purchase certain assets of the franchisee at the conclusion of their franchise agreement or upon termination. This is only an option for the franchisor to re-purchase the assets selected by the franchisor and is not a performance obligation or a form of consideration.

Recent Accounting Guidance

Recent Accounting Guidance

 

Recently adopted accounting standards

 

In June of 2016, the FASB issued ASU 2016-13, “Financial Instruments - Credit Losses (ASC 326): Measurement of Credit Losses on Financial Instruments.” The updated accounting guidance requires changes to the recognition of credit losses on financial instruments not accounted for at fair value through net income. The Company adopted ASU 2016-13 effective January 1, 2020 and recognized the decrease in the allowance for expected credit losses, net of tax, as a $2.5 million increase to beginning retained earnings.

 

The Company is exposed to credit losses primarily related to accounts receivable and financed receivables derived from customer services revenue. To reduce credit risk for residential pest control accounts receivable, we promote enrollment in our auto-pay programs. In general, we may suspend future services for customers with past due balances. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions.

The Company manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s established credit evaluation and monitoring procedures seek to minimize the amount of business we conduct with higher risk customers. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turn down the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.

 

The Company’s allowances for credit losses for trade accounts receivable and financed receivables are developed using historical collection experience, the current aging of receivables, and consideration of current economic and market conditions and reasonable and supportable forecasts relevant to the collection of receivables. Below is a roll-forward of the Company’s allowance for credit losses for the year ended December 31, 2020.

 

   Allowance for Expected Credit Losses 
   Trade
Receivables
   Financed
Receivables
   Total
Receivables
 
Balance at January 1, 2020  $16,699   $2,959   $19,658 
Adoption of ASC 326   (3,330)       (3,330)
Adjusted balance at January 1, 2020   13,369    2,959    16,328 
Provision for expected credit losses   14,699    2,837    17,536 
Write-offs charged against the allowance   (18,228)   (2,565)   (20,793)
Recoveries collected   7,014        7,014 
Balance at December 31, 2020  $16,854   $3,231   $20,085 

 

In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (ASC 350): Simplifying the Test for Goodwill Impairment, which eliminated the requirement to calculate the implied fair value of goodwill (i.e., Step 2 of the current goodwill impairment test) to measure a goodwill impairment charge. Instead, entities would record an impairment charge based on the excess of a reporting unit’s carrying amount over its fair value (i.e., measure the charge based on the previous Step 1). The Company adopted ASU 2017-04 effective January 1, 2020. The adoption of this standard had no material impact on its consolidated financial statements.

 

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (ASC 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement. The updated accounting guidance modified the disclosure requirements on fair value measurements by removing certain disclosure requirements related to the fair value hierarchy, modifying existing disclosure requirements related to measurement uncertainty and adding new disclosure requirements. The Company adopted ASU 2018-13 effective January 1, 2020 and the adoption did not materially impact its financial statement disclosures.

 

Recently issued accounting standards to be adopted in 2021 or later

 

In December 2019, the FASB issued ASU No. 2019-12 Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes. The standard eliminates the need for an organization to analyze whether the following apply in a given period (1) exception to the incremental approach for intraperiod tax allocation (2) exceptions to accounting for basis differences when there are ownership changes in foreign investments and (3) exceptions in interim period income tax accounting for year-to-date losses that exceed anticipated losses. The ASU also is designed to improve financial statement preparers’ application of income tax-related guidance and simplify GAAP for (1) franchise taxes that are partially based on income, (2) transactions with a government that result in a step-up in the tax basis of goodwill, (3) separate financial statements of legal entities that are not subject to tax, and (4) enacted changes in tax laws in interim periods. The standard in this update is effective for the Company’s financial statements issued for fiscal years beginning in 2021. The adoption of this ASU is not expected to have a material impact on the Company’s consolidated financial statements.

XML 53 R30.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Tables)
12 Months Ended
Dec. 31, 2020
Accounting Policies [Abstract]  
Schedule of Advertising Cost Expensed [Table Text Block]

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 1)
Years ended December 31,  2020   2019   2018 
(in thousands)            
Advertising  $86,314   $81,174   $69,875 
Schedule Of Cash And Cash Equivalents Held In Foreign Bank Accounts [Table Text Block]

Disclosure- Summary Of Significant Accounting Policies (Details 2)
At December 31,  2020   2019   2018 
(in thousands) (in US dollars)            
Cash held in foreign bank accounts  $71,330   $74,094   $53,613 
Schedule Of Depreciation And Amortization Expense [Table Text Block]

 

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 3
Years ended December 31,  2020   2019   2018 
(in thousands)            
Depreciation  $40,623   $36,646   $30,364 
Schedule of Earnings Per Share, Basic and Diluted [Table Text Block]

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 4)
Years Ended December 31,  2020   2019   2018 
Net income available to stockholders  $260,824   $203,347   $231,663 
Less dividends paid:               
Common stock   (159,524)   (152,793)   (151,458)
Restricted shares of common stock   (963)   (1,042)   (1,284)
Undistributed earnings for the period  $100,337   $49,512   $78,921 
Allocation of undistributed earnings:               
Common stock   99,676    49,144    78,255 
Restricted shares of common stock   661    368    666 
Basic and diluted shares outstanding:               
Common stock   488,365    487,569    486,794 
Restricted shares of common stock   3,240    3,647    4,143 
    491,605    491,216    490,937 
Basic and diluted earnings per share:               
Common stock:               
Distributed earnings  $0.33   $0.31   $0.31 
Undistributed earnings   0.20    0.10   $0.16 
   $0.53   $0.41   $0.47 
Restricted shares of common stock:               
Distributed earnings  $0.30   $0.29   $0.31 
Undistributed earnings   0.20    0.10    0.16 
   $0.50   $0.39   $0.47 
Financing Receivable, Current, Allowance for Credit Loss [Table Text Block]

 

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 5)
   Allowance for Expected Credit Losses 
   Trade
Receivables
   Financed
Receivables
   Total
Receivables
 
Balance at January 1, 2020  $16,699   $2,959   $19,658 
Adoption of ASC 326   (3,330)       (3,330)
Adjusted balance at January 1, 2020   13,369    2,959    16,328 
Provision for expected credit losses   14,699    2,837    17,536 
Write-offs charged against the allowance   (18,228)   (2,565)   (20,793)
Recoveries collected   7,014        7,014 
Balance at December 31, 2020  $16,854   $3,231   $20,085 
XML 54 R31.htm IDEA: XBRL DOCUMENT v3.20.4
ACQUISITIONS (Tables)
12 Months Ended
Dec. 31, 2020
Business Combinations [Abstract]  
fair values of Clark Pest Control's assets and liabilities, at the date of acquisition

The fair values of Clark Pest Control's assets and liabilities, at the date of acquisition, were as follows:

 

ACQUISITIONS
(in thousands)  at April 30,
2019
 
Assets and liabilities:     
Trade accounts receivables  $6,974 
Materials and supplies   900 
Other current assets   5,367 
Equipment and property, net   65,535 
Goodwill   191,853 
Customer contracts   112,700 
Trademarks & tradenames   49,300 
Non-compete agreements   500 
Accounts payable   (1,929)
Accrued compensation and related liabilities   (5,678)
Unearned revenues   (879)
Other current liabilities   (877)
Accrued insurance, less current portion   (1,870)
Total consideration   421,896 
Less: contingent consideration   (26,627)
Total cash paid at acquisition   $395,269
unaudited pro forma financial information presented below gives effect to the Clark Pest Control acquisition as if it had occurred as of the beginning of our fiscal year 2018

The unaudited pro forma financial information presented below gives effect to the Clark Pest Control acquisition as if it had occurred as of the beginning of our fiscal year 2018. The information presented below is for illustrative purposes only and is not necessarily indicative of results that would have been achieved if the acquisition had actually occurred as of the beginning of such years or results which may be achieved in the future.

ACQUISITIONS (Details 2)
   12 Months Ended 
   December 31, 
(in thousands, except per share amounts)  2019   2018 
Revenues:          
Customer Services  $2,060,280   $1,960,741 
Costs And Expenses   1,798,984    1,640,120 
Income Before Income Taxes   261,296    320,621 
Provision For Income Taxes   57,813    79,070 
Net Income  $203,483   $241,551 
Net Income Per Share - Basic And Diluted  $0.41   $0.49 
Dividends Paid Per Share  $0.31   $0.31 
Weighted average participating shares outstanding - basic and diluted   491,604    491,216 
Total cash purchase price for the Company’s acquisitions in 2020 and 2019 were $147.6 million and $430.6 million, respectively. Excluding the values of the Clark Pest Control discussed above, the fair values of major classes of assets acquired and liabilities assumed along with the contingent consideration liability recorded during the valuation period of acquisition is included in the reconciliation of the total consideration as follows (in thousands):

Total cash purchase price for the Company’s acquisitions in 2020 and 2019 were $147.6 million and $430.6 million, respectively. Excluding the values of the Clark Pest Control discussed above, the fair values of major classes of assets acquired and liabilities assumed along with the contingent consideration liability recorded during the valuation period of acquisition is included in the reconciliation of the total consideration as follows (in thousands):

Acquisitions (Details 3)
December 31,  2020   2019 
Accounts receivable  $3,547   $754 
Materials and supplies   582    478 
Equipment and property   7,269    3,169 
Goodwill   73,430    12,309 
Customer contracts   72,608    23,644 
Trademarks & tradenames   7,317      
Other intangible assets   1,333    850 
Current liabilities   (15,518)   (8,832)
Other assets and liabilities, net   9,639    11,994 
Total consideration paid   160,207    44,366 
Less: Contingent consideration liability   (12,594)   (9,077)
Total cash purchase price  $147,613   $35,289 
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REVENUE (Tables)
12 Months Ended
Dec. 31, 2020
Revenue from Contract with Customer [Abstract]  
Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:

Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:

REVENUE
Years ended December 31,  2020   2019   2018 
(in thousands)            
United States  $2,006,368   $1,862,698   $1,677,116 
Other Countries   154,852    152,779    144,449 
Total Revenues  $2,161,220   $2,015,477   $1,821,565 
REVENUE (Details 2)
Years ended December 31,  2020   2019   2018 
(in thousands)            
Residential revenue  $977,470   $861,636   $773,932 
Commercial revenue   766,716    770,342    707,386 
Termite completions, bait monitoring and renewals   406,782    371,258    332,573 
Other revenues   10,252    12,241    7,674 
Total Revenues  $2,161,220   $2,015,477   $1,821,565 
Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $173.2 million and $165.0 million, respectively. Changes in unearned revenue were as follows:

Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $173.2 million and $165.0 million, respectively. Changes in unearned revenue were as follows:

REVENUE (Details 3)
At December 31,  2020   2019 
(in thousands)        
Balance at beginning of year  $136,507   $127,075 
Deferral of unearned revenue   185,943    174,404 
Recognition of unearned revenue   (173,226)   (164,972)
Balance at December 31,  $149,224   $136,507 
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DEBT (Tables)
12 Months Ended
Dec. 31, 2020
Debt Disclosure [Abstract]  
The aggregate annual maturities of long-term debt were as follows:

The aggregate annual maturities of long-term debt were as follows:

DEBT
(in thousands)  Revolving
Commitment
   Term Loan   Total Debt 
2021  $   $17,188   $17,188 
2022       18,750    18,750 
2023       23,437    23,437 
2024   67,000    76,625    143,625 
Total  $67,000   $136,000   $203,000 
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TRADE RECEIVABLES (Tables)
12 Months Ended
Dec. 31, 2020
Receivables [Abstract]  
TRADE RECEIVABLES
At December 31,  2020   2019 
(in thousands)        
Gross trade receivables  $143,191   $139,465 
Allowance for expected credit losses   (16,854)   (16,699)
Net trade receivables  $126,337   $122,766 
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FINANCING RECEIVABLES (Tables)
12 Months Ended
Dec. 31, 2020
Receivables [Abstract]  
Schedule of financed receivables including installment receivable amounts which are due subsequent to one year
FINANCING RECEIVABLES
At December 31,  2020   2019 
(in thousands)        
Gross financing receivables, short-term  $25,013   $23,942 
Gross financing receivables, long-term   40,121    32,076 
Allowance for expected credit losses   (3,231)   (2,959)
Net financing receivables  $61,903   $53,059 
The allowance for expected credit losses related to financing receivables

The allowance for expected credit losses related to financing receivables was as follows

FINANCING RECEIVABLES (Details 2)
At December 31,  2020   2019 
(in thousands)        
Balance, beginning of period  $2,959   $3,381 
Additions to allowance   2,837    2,179 
Charge-offs, net of recoveries   (2,565)   (2,601)
Balance, end of period  $3,231   $2,959 
summary of the past due financing receivables

The following is a summary of the past due financing receivables:

FINANCING RECEIVABLES (Details 3)
At December 31,  2020   2019 
(in thousands)        
30-59 days past due  $2,215   $1,427 
60-89 days past due   1,063    751 
90 days or more past due   1,745    1,412 
Total  $5,023   $3,590 
summary of percentage of gross financing receivables

The following is a summary of percentage of gross financing receivables:

FINANCING RECEIVABLES (Details 4)
At December 31,  2020   2019 
Current   92.3%    93.7% 
30-59 days past due   3.4%    2.5% 
60-89 days past due   1.6%    1.3% 
90 days or more past due   2.7%    2.5% 
Total   100.0%    100.0% 
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EQUIPMENT AND PROPERTY (Tables)
12 Months Ended
Dec. 31, 2020
Property, Plant and Equipment [Abstract]  
Equipment and property are presented at cost less accumulated depreciation

Equipment and property are presented at cost less accumulated depreciation and are detailed as follows:

EQUIPMENT AND PROPERTY
December 31,  2020   2019 
(in thousands)        
Buildings  $91,453   $95,525 
Operating equipment   116,791    120,826 
Furniture and fixtures   19,860    19,579 
Computer equipment and systems   212,010    193,795 
    440,114    429,725 
Less: accumulated depreciation   (294,226)   (267,370)
    145,888    162,355 
Land   32,164    33,178 
Net equipment and property  $178,052   $195,533 
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FAIR VALUE MEASUREMENT (Tables)
12 Months Ended
Dec. 31, 2020
Fair Value Disclosures [Abstract]  
summary of the changes in fair value

The table below presents a summary of the changes in fair value for these liabilities.

 

(in thousands)     
Acquisition holdback and earnout liabilities at December 31, 2018  $30,926 
New acquisitions   35,704 
Revaluations   (1,703)
Payouts   (15,969)
Interest on outstanding contingencies   1,973 
Charge offset, forfeit and other   (1,799)
Acquisition holdback and earnout liabilities at December 31, 2019   49,132 
New acquisitions   12,594 
Revaluations   (2,305)
Payouts   (24,011)
Interest on outstanding contingencies   2,025 
Charge offset, forfeit and other   (1,691)
Acquisition holdback and earnout liabilities at December 31, 2020  $35,744 
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GOODWILL (Tables)
12 Months Ended
Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
The changes in the carrying amount of goodwill

The changes in the carrying amount of goodwill for the twelve months ended December 31, 2020 and 2019 were as follows:

GOODWILL
(in thousands)     
Goodwill at December 31, 2018  $368,481 
Goodwill acquired   204,162 
Goodwill adjustments due to currency translation   204 
Goodwill at December 31, 2019   572,847 
Goodwill acquired   73,430 
Goodwill adjustments due to currency translation   6,899 
Goodwill at December 31, 2020  $653,176 
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CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Tables)
12 Months Ended
Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
carrying amount and accumulated amortization for customer contracts

The carrying amount and accumulated amortization for customer contracts were as follows:

CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS
December 31,  2020   2019 
(in thousands)        
Customer contracts  $475,494   $470,781 
Less: accumulated amortization   (176,545)   (197,061)
Customer contracts, net  $298,949   $273,720 
carrying amount and accumulated amortization for trademarks and tradenames

The carrying amount and accumulated amortization for trademarks and tradenames were as follows:

CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 2)
December 31,  2020   2019 
(in thousands)        
Trademarks and tradenames  $115,131   $107,579 
Less: accumulated amortization   (6,087)   (5,040)
Trademarks and tradenames, net  $109,044   $102,539 
carrying amount and accumulated amortization for other intangible assets

The carrying amount and accumulated amortization for other intangible assets were as follows:

 

CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 3)
December 31,  2020   2019 
(in thousands)        
Other intangible assets  $23,247   $22,023 
Less: accumulated amortization   (12,470)   (11,498)
Other intangible assets, net  $10,777   $10,525 
Estimated amortization expense for the existing carrying amount of customer contracts and other intangible assets

Estimated amortization expense for the existing carrying amount of customer contracts and other intangible assets for each of the five succeeding fiscal years are as follows:

 

CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 4)
(in thousands)     
2021  $48,213 
2022   46,641 
2023   42,022 
2024   38,850 
2025   33,450 
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DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES (Tables)
12 Months Ended
Dec. 31, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]  
Company had the following outstanding FX Forwards

As of December 31, 2020, the Company had the following outstanding FX Forwards (in thousands except for number of instruments):

 

DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES
(in thousands except for number of instruments)  Number of
Instruments
   Sell
Notional
   Buy
Notional
 
FX Forward Contracts               
Sell AUD/Buy USD Fwd Contract  $12   $1,600   $1,233 
Sell CAD/Buy USD Fwd Contract   14    14,500    11,381 
Total  $26        $12,614 
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INCOME TAXES (Tables)
12 Months Ended
Dec. 31, 2020
Income Tax Disclosure [Abstract]  
Company’s income tax provision

The Company’s income tax provision consisted of the following:

INCOME TAXES
For the years ended December 31,  2020   2019   2018 
(in thousands)            
Current:               
Federal  $67,861   $43,593   $49,911 
State   18,381    15,337    13,602 
Foreign   8,869    6,111    7,929 
Total current tax   95,111    65,041    71,442 
Deferred:               
Federal   (2,076)   (5,217)   6,091 
State   312    (1,518)   1,957 
Foreign   549    (493)   (420)
Total deferred tax   (1,215)   (7,228)   7,628 
Total income tax provision  $93,896   $57,813   $79,070 
primary factors causing income tax expense to be different than the federal statutory rate

The primary factors causing income tax expense to be different than the federal statutory rate for 2020, 2019 and 2018 are as follows:

For the years ended December 31,  2020   2019   2018 
(in thousands)            
Income tax at statutory rate  $74,491   $54,845   $65,254 
State income tax expense (net of federal benefit)   14,393    10,182    12,984 
Foreign tax expense   2,341    933    1,186 
Foreign tax credit   (240)   (242)   (234)
Repatriation tax under TCJA       (844)   1,233 
Pension settlement       (10,537)    
Executive compensation   5,557    2,445    2,165 
Restricted stock adjustments   (3,927)   (2,973)   (4,420)
Other   1,281    4,004    902 
Total income tax provision  $93,896   $57,813   $79,070 
Significant components of the Company’s deferred tax assets and liabilities

Deferred income taxes reflect the net tax effects of the temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and income tax purposes. Significant components of the Company’s deferred tax assets and liabilities at December 31, 2020 and 2019 are as follows:

INCOME TAXES (Details 3)
December 31,  2020   2019 
(in thousands)        
Deferred tax assets:          
Termite accrual  $721   $786 
Insurance and contingencies   19,531    18,464 
Unearned revenues   11,825    11,506 
Compensation and benefits   12,304    11,983 
State and foreign operating loss carryforwards   2,768    3,939 
Bad debt reserve   4,214    4,312 
Foreign tax credit   3,804    3,972 
Other   2,519    2,439 
Valuation allowance   (144)   (83)
Total deferred tax assets   57,542    57,318 
Deferred tax liabilities:          
Depreciation and amortization   (25,730)   (24,981)
Net pension liability   (727)   (5,279)
Intangibles and other   (39,475)   (34,805)
Total deferred tax liabilities  $(65,932)  $(65,065)
Net deferred taxes          
Deferred tax assets  $2,222   $2,180 
Deferred tax liabilities  $(10,612)  $(9,927)
Analysis of the valuation allowance

Analysis of the valuation allowance:

INCOME TAXES (Details 4)
December 31,  2020   2019 
(in thousands)        
Valuation allowance at beginning of year  $83   $76 
Increase in valuation allowance   61    7 
Valuation allowance at end of year  $144   $83 
reconciliation of the beginning and ending amount of unrecognized tax benefits

A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:

INCOME TAXES (Details 5)
December 31,  2020   2019 
(in thousands)        
Unrecognized tax benefits at beginning of year  $844   $2,554 
Additions for tax positions of prior years       844 
Reductions for tax positions of prior years       (2,554)
Unrecognized tax benefits at end of year  $844   $844 
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ACCRUAL FOR TERMITE CONTRACTS (Tables)
12 Months Ended
Dec. 31, 2020
Commitments and Contingencies Disclosure [Abstract]  
reconciliation of changes in the accrual for termite contracts

A reconciliation of changes in the accrual for termite contracts is as follows:

ACCRUAL FOR TERMITE CONTRACTS
At December 31,  2020   2019 
(in thousands)        
Accrual for termite claims at beginning of year  $3,139   $3,219 
Current year provision   1,276    3,014 
Settlements, claims, and expenditures   (1,543)   (3,094)
Accrual for termite claims at end of year  $2,872   $3,139 
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LEASES (Tables)
12 Months Ended
Dec. 31, 2020
Leases  
Schedule Of Lease Classification [Table Text Block]

Lease Classification
(dollars in thousands)      Years Ended
December 31,
 
Lease Classification  Financial Statement Classification   2020    2019  
Short-term lease cost   Cost of services provided, Sales, general, and administrative expenses    $189    $ 351  
Operating lease cost   Cost of services provided, Sales, general, and administrative expenses     85,426      77,412  
Total lease expense       $85,615    $ 77,763  
                   
Other Information:              
Weighted average remaining lease term - operating leases     3.76 Yrs      3.90 Yrs  
Weighted average discount rate - operating leases    3.93%      3.94%  
Cash paid for amounts included in the measurement of lease liabilities              
Operating cash flows for operating leases:   $84,673    $ 76,404  
Operating lease right-of-use assets, net   $212,342    $ 200,727  
Operating lease liabilities-current   $73,248    $ 66,117  
Operating lease liabilities, less current portion   $140,897    $ 135,651  
Future minimum lease payments

Future minimum lease payments, including assumed exercise of renewal options at December 31, 2020 were as follows:

LEASE (Details 2)
(in thousands)  Operating
Leases
 
2021  $80,425 
2022   63,078 
2023   42,813 
2024   20,194 
2025   10,143 
Thereafter   16,390 
Total future minimum lease payments   233,043 
Less: Amount representing interest   18,898 
Total future minimum lease payments, net of interest  $214,145 
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EMPLOYEE BENEFIT PLANS (Tables)
12 Months Ended
Dec. 31, 2020
Employee Benefit Plans  
The funded status of the plans and the net amount recognized in the statement of financial position

The Company uses December 31 as the measurement date for its defined benefit post-retirement plans. The funded status of the plans and the net amount recognized in the statement of financial position are summarized as follows as of:

EMPLOYEE BENEFIT PLANS
December 31,  2020   2019 
(in thousands)        
CHANGE IN ACCUMULATED BENEFIT OBLIGATION          
Accumulated benefit obligation at beginning of year  $2,818   $208,425 
Service cost        
Interest cost   102    4,804 
Actuarial gain/(loss)   313    (4,156)
Benefits paid   (26)   (8,000)
Settlement   (171)   (198,255)
Accumulated Benefit obligation at end of year   3,036    2,818 
CHANGE IN PLAN ASSETS          
Fair value of assets at beginning of year   23,603    213,699 
Settlement       (198,255)
Actual return on assets   (1,647)   27,064 
Employer contributions       144 
Rollins 401(k) funding   (18,010)   (11,049)
Benefits paid   (689)   (8,000)
Fair value of plan assets at end of year   3,257    23,603 
Funded status  $221   $20,785 
Schedule of Amounts Recognized in Balance Sheet [Table Text Block]

Amounts Recognized in the Statement of Financial Position
Amounts Recognized in the Statement of Financial Position consist of:               
December 31,  2020   2019 
(in thousands)        
Assets:          
Benefit plan assets  $1,198   $21,565 
Liabilities:          
Long-term accrued liabilities  $977   $780 
Schedule of Net Periodic Benefit Cost Not yet Recognized [Table Text Block]

Amounts Recognized in the Accumulated Other Comprehensive Income
         
Amounts Recognized in the Accumulated Other Comprehensive Income consist of:
December 31,  2020   2019 
(in thousands)          
Net actuarial loss  $992   $912 
weighted average assumptions were used to determine the accumulated benefit obligation and net benefit cost

The following weighted average assumptions were used to determine the accumulated benefit obligation and net benefit cost:

EMPLOYEE BENEFIT PLANS (Details 4)
December 31,  2020   2019   2018 
ACCUMULATED BENEFIT OBLIGATION               
Discount rate   2.80   3.65%   4.00%*
Rate of compensation increase    N/A     N/A     N/A 
NET BENEFIT COST               
Discount rate   3.65%   4.70%   4.45%
Expected return on plan assets   7.00%   7.00%   7.00%
Rate of compensation increase    N/A     N/A     N/A 
combined components of net periodic benefit cost

The combined components of net periodic benefit cost are summarized as follows:

EMPLOYEE BENEFIT PLANS (Details 5)
Years ended December 31,  2020   2019   2018 
(in thousands)            
Service cost  $   $   $37 
Interest cost   102    4,805    7,926 
Expected return on plan assets   (140)   (6,149)   (13,775)
Amortization of net loss   100    2,396    3,292 
Preliminary net periodic benefit cost/(income)   62    1,052    (2,520)
Settlement expense   56    46,419     
Net periodic benefit cost  $118   $47,471   $(2,520)
benefit obligations recognized in other comprehensive income

The benefit obligations recognized in other comprehensive income for the years ended December 31, 2020, 2019, and 2018 are summarized as follows:

EMPLOYEE BENEFIT PLANS (Details 6)
Years ended December 31,  2020   2019   2018 
(in thousands)            
Pretax (income)/loss  $236   $(26,634)  $18,056 
Amortization of net loss   (100)   (2,396)   (3,292)
Settlement expense   (56)   (46,419)    
Total recognized in other comprehensive income  $80   $(75,449)  $14,764 
plans’ weighted average asset allocation

The plans’ weighted average asset allocation at December 31, 2020 and 2019 by asset category, along with the target allocation for 2021, are as follows:

EMPLOYEE BENEFIT PLANS (Details 7)
   Target
Allocation for
   Percentage of plan assets as
of December 31,
 
Asset category   2021   2020   2019 
Cash and cash equivalents   0.0% - 100.0%    41.1%    72.3% 
Domestic equity   0.0% - 40.0%    29.0%    5.8% 
International equity   0.0% - 30.0%    15.0%    1.9% 
Debt securities - core fixed income   0.0% - 100.0%    14.9%    2.1% 
Real estate   0.0% - 20.0%    0.0%    9.5% 
Alternative Opportunistic Special   0.0% - 20.0%    0.0%    10.4% 
Total   0.0% - 100.0%    100.0%    100.0% 
assets using the fair value hierarchy

The following table presents our plan assets using the fair value hierarchy as of December 31, 2020. The fair value hierarchy has three levels based on the reliability of the inputs used to determine fair value. See Note 8 for a brief description of the three levels under the fair value hierarchy.

EMPLOYEE BENEFIT PLANS (Details 8)
(in thousands)  Level 1   Level 2   NAV   Total 
(1) Cash and cash equivalents  $1,322   $   $   $1,322 
(2) Fixed income securities       480        480 
(3) Domestic equity securities       932        932 
(3) International equity securities       523        523 
Total  $1,322   $1,935   $   $3,257 
                     
estimated future benefit payments

The estimated future benefit payments over the next five years for the Waltham Plan are as follows:

EMPLOYEE BENEFIT PLANS (Details 9)
(in thousands)    
2021  $68 
2022   77 
2023   83 
2024   100 
2025   110 
Thereafter   693 
Total  $1,131 
non-qualified deferred compensation plan assets using the fair value hierarchy

The following table presents our non-qualified deferred compensation plan assets using the fair value hierarchy as of December 31, 2020 and 2019.

EMPLOYEE BENEFIT PLANS (Details 11)
(in thousands)  Level 1   Level 2   Level 3   Total 
December 31, 2020  $25   $   $24,460   $24,485 
December 31, 2019  $71   $   $22,158   $22,229 
XML 68 R45.htm IDEA: XBRL DOCUMENT v3.20.4
STOCK-BASED COMPENSATION (Tables)
12 Months Ended
Dec. 31, 2020
Share-based Payment Arrangement [Abstract]  
components of the Company’s stock-based compensation programs

The following table summarizes the components of the Company’s stock-based compensation programs recorded as expense ($ in thousands):

STOCK-BASED COMPENSATION
Years ended December 31,  2020   2019   2018 
Time lapse restricted stock:               
Pre-tax compensation expense  $20,850   $14,159   $13,726 
Tax benefit   (3,752)   (3,597)   (3,486)
Restricted stock expense, net of tax  $17,098   $10,562   $10,240 
unvested restricted stock units outstanding

The following table summarizes information on unvested restricted stock units outstanding as of December 31, 2020, 2019 and 2018, (adjusted for 3 for 2 stock split on December 10, 2020).

 

XML 69 R46.htm IDEA: XBRL DOCUMENT v3.20.4
ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS) (Tables)
12 Months Ended
Dec. 31, 2020
Equity [Abstract]  
Accumulated other comprehensive income/ (loss)

Accumulated other comprehensive income/ (loss) consist of the following (in thousands):

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
   Pension Liability
Adjustment
   Foreign
Currency
Translation
   Interest
Rate Swaps
   Total 
Balance at December 31, 2017  $(35,041)  $(10,915)  $   $(45,956)
Change during 2018:                    
Before-tax amount   (14,812)   (14,072)       (28,884)
Tax expense   3,762            3,762 
Other comprehensive earnings/(loss)   (11,050)   (14,072)       (25,122)
Balance at December 31, 2018   (46,091)   (24,987)       (71,078)
Change during 2019:                    
Before-tax amount   75,449    4,350    (277)   79,522 
Tax expense   (29,553)           (29,553)
Other comprehensive earnings/(loss)   45,896    4,350    (277)   49,969 
Balance at December 31, 2019   (195)   (20,637)   (277)   (21,109)
Change during 2020:                    
Before-tax amount   (173)   10,443    (141)   10,129 
Tax benefit   46        37    83 
Other comprehensive earnings/(loss)   (127)   10,443    (104)   10,212 
Balance at December 31, 2020  $(322)  $(10,194)  $(381)  $(10,897)
XML 70 R47.htm IDEA: XBRL DOCUMENT v3.20.4
SCHEDULE II – VALUATION AND QUALIFYING ACCOUNTS (Tables)
12 Months Ended
Dec. 31, 2020
SEC Schedule, 12-09, Valuation and Qualifying Accounts [Abstract]  
SCHEDULE II-VALUATION AND QUALIFYING ACCOUNTS
   Allowance for Expected Credit Losses 
(in thousands)  Balance at
Beginning of
Year
   Adoption of
ASC 326
   Charged to
Costs and
Expenses
   Net
(Deductions)
Recoveries
   Balance at
End of Year
 
                          
2020  $19,658   $(3,330)  $17,536   $(13,779)  $20,085 
2019  $16,666   $   $15,145   $(12,153)  $19,658 
2018  $14,706   $   $13,606   $(11,646)  $16,666 
XML 71 R48.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 1) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Accounting Policies [Abstract]      
Advertising $ 86,314 $ 81,174 $ 69,875
XML 72 R49.htm IDEA: XBRL DOCUMENT v3.20.4
Disclosure- Summary Of Significant Accounting Policies (Details 2) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Accounting Policies [Abstract]      
Cash held in foreign bank accounts $ 71,330 $ 74,094 $ 53,613
XML 73 R50.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 3 - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Accounting Policies [Abstract]      
Depreciation $ 40,623 $ 36,646 $ 30,364
XML 74 R51.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 4) - USD ($)
$ / shares in Units, $ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Net income available to stockholders $ 260,824 $ 203,347 $ 231,663
Payments of Ordinary Dividends, Common Stock (160,487) (153,836) (152,742)
Undistributed earnings for the period $ 100,337 $ 49,512 $ 78,921
  491,605,000 491,216,000 490,937,000
Earnings Per Share, Diluted $ 0.53 $ 0.41 $ 0.47
Common Stock [Member]      
Payments of Ordinary Dividends, Common Stock $ (159,524) $ (152,793) $ (151,458)
Undistributed earnings for the period $ 99,676 $ 49,144 $ 78,255
  488,365,000 487,569,000 486,794,000
Earnings Per Share, Diluted, Distributed $ 0.33 $ 0.31 $ 0.31
Earnings Per Share, Diluted, Undistributed 0.20 0.10 0.16
Earnings Per Share, Diluted $ 0.53 $ 0.41 $ 0.47
Restricted Stock [Member]      
Payments of Ordinary Dividends, Common Stock $ (963) $ (1,042) $ (1,284)
Undistributed earnings for the period $ 661 $ 368 $ 666
  3,240,000 3,647,000 4,143,000
Earnings Per Share, Diluted, Distributed $ 0.30 $ 0.29 $ 0.31
Earnings Per Share, Diluted, Undistributed 0.20 0.10 0.16
Earnings Per Share, Diluted $ 0.50 $ 0.39 $ 0.47
XML 75 R52.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details 5)
$ in Thousands
12 Months Ended
Dec. 31, 2020
USD ($)
Accounts, Notes, Loans and Financing Receivable [Line Items]  
Balance at January 1, 2020 $ 19,658
Adoption of ASC 326 (3,330)
Adjusted balance at January 1, 2020 16,328
Provision for expected credit losses 17,536
Write-offs charged against the allowance (20,793)
Recoveries collected 7,014
Balance at December 31, 2020 20,085
Trade Accounts Receivable [Member]  
Accounts, Notes, Loans and Financing Receivable [Line Items]  
Balance at January 1, 2020 16,699
Adoption of ASC 326 (3,330)
Adjusted balance at January 1, 2020 13,369
Provision for expected credit losses 14,699
Write-offs charged against the allowance (18,228)
Recoveries collected 7,014
Balance at December 31, 2020 16,854
Financing Receivable [Member]  
Accounts, Notes, Loans and Financing Receivable [Line Items]  
Balance at January 1, 2020 2,959
Adoption of ASC 326
Adjusted balance at January 1, 2020 2,959
Provision for expected credit losses 2,837
Write-offs charged against the allowance (2,565)
Recoveries collected
Balance at December 31, 2020 $ 3,231
XML 76 R53.htm IDEA: XBRL DOCUMENT v3.20.4
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details Narrative)
$ in Thousands
12 Months Ended
Dec. 31, 2020
USD ($)
Franchise
Dec. 31, 2019
USD ($)
Franchise
Dec. 31, 2018
USD ($)
Franchise
Repurchase Agreement Counterparty [Line Items]      
Deferred Franchise Revenue $ 1,600 $ 1,700  
Revenues 2,161,220 2,015,477 $ 1,821,565
Maximum Loss Exposure Amount Relating To Franchises 4,200 5,000 4,900
UNITED STATES      
Repurchase Agreement Counterparty [Line Items]      
Revenues $ 2,006,368 $ 1,862,698 $ 1,677,116
Significant Changes, Franchised Outlets in Operation | Franchise 49 50 47
Non-US [Member]      
Repurchase Agreement Counterparty [Line Items]      
Revenues $ 154,852 $ 152,779 $ 144,449
Significant Changes, Franchised Outlets in Operation | Franchise 94 97 86
Critter Control [Member]      
Repurchase Agreement Counterparty [Line Items]      
Revenues $ 4,800 $ 4,800 $ 4,100
Significant Changes, Franchised Outlets in Operation | Franchise 79 85 81
Orkin Franchises [Member]      
Repurchase Agreement Counterparty [Line Items]      
Revenues $ 9,400 $ 8,700 $ 8,800
Notes Receivable From Franchises, Net 5,800 6,700  
Deferred Revenue $ 1,600 $ 1,700  
XML 77 R54.htm IDEA: XBRL DOCUMENT v3.20.4
ACQUISITIONS (Details) - USD ($)
$ in Thousands
Dec. 31, 2020
Apr. 30, 2020
Dec. 31, 2019
Dec. 31, 2018
Assets and liabilities:        
Goodwill $ 653,176   $ 572,847 $ 368,481
Business Acquisition [Member]        
Assets and liabilities:        
Trade accounts receivables 3,547 $ 6,974 754  
Materials and supplies 582 900 478  
Other current assets   5,367    
Equipment and property, net 7,269 65,535 3,169  
Goodwill 73,430 191,853 12,309  
Customer contracts 72,608 112,700 23,644  
Trademarks & tradenames 1,333 49,300 850  
Non-compete agreements   500    
Accounts payable   (1,929)    
Accrued compensation and related liabilities   (5,678)    
Unearned revenues   (879)    
Other current liabilities   (877)    
Accrued insurance, less current portion   (1,870)    
Total consideration 9,639 421,896 11,994  
Less: contingent consideration $ (12,594) (26,627) $ (9,077)  
Total cash paid at acquisition   $ 395,269    
XML 78 R55.htm IDEA: XBRL DOCUMENT v3.20.4
ACQUISITIONS (Details 2) - Business Acquisition [Member] - USD ($)
$ / shares in Units, $ in Thousands
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Revenues:    
Customer Services $ 2,060,280 $ 1,960,741
Costs And Expenses 1,798,984 1,640,120
Income Before Income Taxes 261,296 320,621
Provision For Income Taxes 57,813 79,070
Net Income $ 203,483 $ 241,551
Net Income Per Share - Basic And Diluted $ 0.41 $ 0.49
Dividends Paid Per Share $ 0.31 $ 0.31
Weighted average participating shares outstanding - basic and diluted 491,604,000 491,216,000
XML 79 R56.htm IDEA: XBRL DOCUMENT v3.20.4
Acquisitions (Details 3) - USD ($)
$ in Thousands
Dec. 31, 2020
Apr. 30, 2020
Dec. 31, 2019
Dec. 31, 2018
Business Acquisition [Line Items]        
Goodwill $ 653,176   $ 572,847 $ 368,481
Business Acquisition [Member]        
Business Acquisition [Line Items]        
Accounts receivable 3,547 $ 6,974 754  
Materials and supplies 582 900 478  
Equipment and property 7,269 65,535 3,169  
Goodwill 73,430 191,853 12,309  
Customer contracts 72,608 112,700 23,644  
Trademarks & tradenames 7,317    
Other intangible assets 1,333 49,300 850  
Current liabilities (15,518)   (8,832)  
Other assets and liabilities, net 9,639 421,896 11,994  
Total consideration paid 160,207   44,366  
Less: Contingent consideration liability (12,594) $ (26,627) (9,077)  
Total cash purchase price $ 147,613   $ 35,289  
XML 80 R57.htm IDEA: XBRL DOCUMENT v3.20.4
REVENUE (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Disaggregation of Revenue [Line Items]      
Revenues $ 2,161,220 $ 2,015,477 $ 1,821,565
UNITED STATES      
Disaggregation of Revenue [Line Items]      
Revenues 2,006,368 1,862,698 1,677,116
Non-US [Member]      
Disaggregation of Revenue [Line Items]      
Revenues $ 154,852 $ 152,779 $ 144,449
XML 81 R58.htm IDEA: XBRL DOCUMENT v3.20.4
REVENUE (Details 2) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Disaggregation of Revenue [Line Items]      
Revenues $ 2,161,220 $ 2,015,477 $ 1,821,565
Residential Contract Revenue [Member]      
Disaggregation of Revenue [Line Items]      
Revenues 977,470 861,636 773,932
Commercial Contract Revenue [Member]      
Disaggregation of Revenue [Line Items]      
Revenues 766,716 770,342 707,386
Termite Completions Bait Monitoring Renewals [Member]      
Disaggregation of Revenue [Line Items]      
Revenues 406,782 371,258 332,573
Other Revenues [Member]      
Disaggregation of Revenue [Line Items]      
Revenues $ 10,252 $ 12,241 $ 7,674
XML 82 R59.htm IDEA: XBRL DOCUMENT v3.20.4
REVENUE (Details 3) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Revenue from Contract with Customer [Abstract]    
Balance at beginning of year $ 136,507 $ 127,075
Deferral of unearned revenue 185,943 174,404
Recognition of unearned revenue (173,226) (164,972)
Balance at December 31, $ 149,224 $ 136,507
XML 83 R60.htm IDEA: XBRL DOCUMENT v3.20.4
DEBT (Details)
$ in Thousands
Dec. 31, 2019
USD ($)
Line of Credit Facility [Line Items]  
2021 $ 17,188
2022 18,750
2023 23,437
2024 143,625
Total 203,000
Revolving Credit Facility [Member]  
Line of Credit Facility [Line Items]  
2021
2022
2023
2024 67,000
Total 67,000
Term Loan [Member]  
Line of Credit Facility [Line Items]  
2021 17,188
2022 18,750
2023 23,437
2024 76,625
Total $ 136,000
XML 84 R61.htm IDEA: XBRL DOCUMENT v3.20.4
DEBT (Details Narrative) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Apr. 30, 2019
Line of Credit Facility [Line Items]      
Long-term Line of Credit   $ 203,000  
Letters of Credit Outstanding, Amount $ 35,100    
Debt Instrument, Restrictive Covenants In order to comply with applicable debt covenants, the Company is required to maintain at all times a leverage ratio of not greater than 3.00:1.00. The leverage ratio is calculated as of the last day of the fiscal quarter most recently ended. The Company remained in compliance with applicable debt covenants at December 31, 2020 and expects to maintain compliance throughout 2021.    
Revolving Credit Facility [Member]      
Line of Credit Facility [Line Items]      
Long-term Line of Credit $ 67,000    
Revolving Credit Facility [Member] | Line of Credit [Member]      
Line of Credit Facility [Line Items]      
Line of Credit Facility, Maximum Borrowing Capacity     $ 175,000
Revolving Credit Facility [Member] | Letter of Credit [Member]      
Line of Credit Facility [Line Items]      
Line of Credit Facility, Maximum Borrowing Capacity     75,000
Revolving Credit Facility [Member] | Swingline Credit Facility [Member]      
Line of Credit Facility [Line Items]      
Line of Credit Facility, Maximum Borrowing Capacity     25,000
Sun Trust Bank And Bank Of America [Member]      
Line of Credit Facility [Line Items]      
Long-term Line of Credit     $ 250,000
Term Loan [Member]      
Line of Credit Facility [Line Items]      
Long-term Line of Credit $ 136,000 $ 291,500  
XML 85 R62.htm IDEA: XBRL DOCUMENT v3.20.4
TRADE RECEIVABLES (Details) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Receivables [Abstract]    
Gross trade receivables $ 143,191 $ 139,465
Allowance for expected credit losses (16,854) (16,699)
Net trade receivables $ 126,337 $ 122,766
XML 86 R63.htm IDEA: XBRL DOCUMENT v3.20.4
FINANCING RECEIVABLES (Details) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Receivables [Abstract]    
Gross financing receivables, short-term $ 25,013 $ 23,942
Gross financing receivables, long-term 40,121 32,076
Allowance for expected credit losses (3,231) (2,959)
Net financing receivables $ 61,903 $ 53,059
XML 87 R64.htm IDEA: XBRL DOCUMENT v3.20.4
FINANCING RECEIVABLES (Details 2) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Receivables [Abstract]    
Balance, beginning of period $ 2,959 $ 3,381
Additions to allowance 2,837 2,179
Charge-offs, net of recoveries (2,565) (2,601)
Balance, end of period $ 3,231 $ 2,959
XML 88 R65.htm IDEA: XBRL DOCUMENT v3.20.4
FINANCING RECEIVABLES (Details 3) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Financing Receivable, Past Due [Line Items]    
Financing Receivable, Past Due $ 5,023 $ 3,590
Financial Asset, 30 to 59 Days Past Due [Member]    
Financing Receivable, Past Due [Line Items]    
Financing Receivable, Past Due 2,215 1,427
Financial Asset, 60 to 89 Days Past Due [Member]    
Financing Receivable, Past Due [Line Items]    
Financing Receivable, Past Due 1,063 751
Financial Asset, Equal to or Greater than 90 Days Past Due [Member]    
Financing Receivable, Past Due [Line Items]    
Financing Receivable, Past Due $ 1,745 $ 1,412
XML 89 R66.htm IDEA: XBRL DOCUMENT v3.20.4
FINANCING RECEIVABLES (Details 4)
Dec. 31, 2020
Dec. 31, 2019
Receivables [Abstract]    
Current 92.30% 93.70%
30-59 days past due 3.40% 2.50%
60-89 days past due 1.60% 1.30%
90 days or more past due 2.70% 2.50%
Total 100.00% 100.00%
XML 90 R67.htm IDEA: XBRL DOCUMENT v3.20.4
FINANCING RECEIVABLES (Details Narrative)
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Receivables [Abstract]    
Financing Receivable, Percentage Of Finance Subject To Credit Score 100.00%  
Number of days to elapse for financing receivables to be charged-off 180 days  
Charge-offs as a percentage of average financing receivables 4.60% 5.00%
Number of days the Company offers cash financing to customers 90 days  
Period of past due loans that continue to accrue interest due to an administrative issue 180 days  
XML 91 R68.htm IDEA: XBRL DOCUMENT v3.20.4
EQUIPMENT AND PROPERTY (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Property, Plant and Equipment [Line Items]      
Depreciation $ (40,623) $ (36,646) $ (30,364)
Net equipment and property 178,052 195,533  
Building [Member]      
Property, Plant and Equipment [Line Items]      
Property, Plant and Equipment, Gross 91,453 95,525  
Equipment [Member]      
Property, Plant and Equipment [Line Items]      
Property, Plant and Equipment, Gross 116,791 120,826  
Furniture and Fixtures [Member]      
Property, Plant and Equipment [Line Items]      
Property, Plant and Equipment, Gross 19,860 19,579  
Computer Equipment [Member]      
Property, Plant and Equipment [Line Items]      
Property, Plant and Equipment, Gross 212,010 193,795  
Plant And Equipment [Member]      
Property, Plant and Equipment [Line Items]      
Property, Plant and Equipment, Gross 440,114 429,725  
Depreciation (294,226) (267,370)  
Net equipment and property 145,888 162,355  
Land [Member]      
Property, Plant and Equipment [Line Items]      
Property, Plant and Equipment, Gross $ 32,164 $ 33,178  
XML 92 R69.htm IDEA: XBRL DOCUMENT v3.20.4
EQUIPMENT AND PROPERTY (Details Narrative) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Foreign Countries [Member]    
SEC Schedule, 12-29, Real Estate Companies, Investment in Mortgage Loans on Real Estate [Line Items]    
Fixed Assets held in Foreign Countries $ 8,500 $ 7,700
XML 93 R70.htm IDEA: XBRL DOCUMENT v3.20.4
summary of the changes in fair value (Details) - Fair Value, Inputs, Level 3 [Member] - Liability [Member] - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Acquisition holdback and earnout liabilities at December 31, 2018 $ 49,132 $ 30,926
New acquisitions 12,594 35,704
Revaluations (2,305) (1,703)
Payouts (24,011) (15,969)
Interest on outstanding contingencies 2,025 1,973
Charge offset, forfeit and other (1,691) (1,799)
Acquisition holdback and earnout liabilities at December 31, 2020 $ 35,744 $ 49,132
XML 94 R71.htm IDEA: XBRL DOCUMENT v3.20.4
GOODWILL (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]    
Goodwill at December 31, 2018 $ 572,847 $ 368,481
Goodwill acquired 73,430 204,162
Goodwill adjustments due to currency translation 6,899 204
Goodwill at December 31, 2020 $ 653,176 $ 572,847
XML 95 R72.htm IDEA: XBRL DOCUMENT v3.20.4
GOODWILL (Details Narrative) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]    
Carrying amount of goodwill in foreign countries $ 81,400 $ 55,800
XML 96 R73.htm IDEA: XBRL DOCUMENT v3.20.4
CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details) - Customer Contracts [Member] - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Finite-Lived Intangible Assets [Line Items]    
Customer contracts $ 475,494 $ 470,781
Less: accumulated amortization (176,545) (197,061)
Customer contracts, net $ 298,949 $ 273,720
XML 97 R74.htm IDEA: XBRL DOCUMENT v3.20.4
CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 2) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Finite-Lived Intangible Assets [Line Items]    
Trademarks and tradenames, net $ 109,044 $ 102,539
Trademarks and Trade Names [Member]    
Finite-Lived Intangible Assets [Line Items]    
Trademarks and tradenames 115,131 107,579
Less: accumulated amortization (6,087) (5,040)
Trademarks and tradenames, net $ 109,044 $ 102,539
XML 98 R75.htm IDEA: XBRL DOCUMENT v3.20.4
CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 3) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Finite-Lived Intangible Assets [Line Items]    
Other intangible assets $ 10,777 $ 10,525
Intangible Assets Excluding Goodwill And Customer Contracts [Member]    
Finite-Lived Intangible Assets [Line Items]    
Other intangible assets 23,247 22,023
Less: accumulated amortization (12,470) (11,498)
Other intangible assets, net $ 10,777 $ 10,525
XML 99 R76.htm IDEA: XBRL DOCUMENT v3.20.4
CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details 4)
$ in Thousands
Dec. 31, 2020
USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]  
2021 $ 48,213
2022 46,641
2023 42,022
2024 38,850
2025 $ 33,450
XML 100 R77.htm IDEA: XBRL DOCUMENT v3.20.4
CUSTOMER CONTRACTS, TRADENAMES AND TRADEMARKS, AND OTHER INTANGIBLE ASSETS (Details Narrative) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Finite-Lived Intangible Assets [Line Items]      
Amortization Expenses $ 47,700 $ 44,500 $ 36,400
Customer Contracts [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Assets, Net 298,949 273,720  
Customer Contracts [Member] | Non-US [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Assets, Net $ 45,700 33,500  
Customer Contracts [Member] | Minimum [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Asset, Useful Life 7 years    
Customer Contracts [Member] | Maximum [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Asset, Useful Life 20 years    
Trademarks and Trade Names [Member] | Non-US [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Assets, Net $ 3,300 3,400  
Trademarks and Trade Names [Member] | Minimum [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Asset, Useful Life 7 years    
Trademarks and Trade Names [Member] | Maximum [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Asset, Useful Life 20 years    
Intangible Assets Excluding Goodwill And Customer Contracts [Member] | Non-US [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Assets, Net $ 1,000 $ 1,200  
Intangible Assets Excluding Goodwill And Customer Contracts [Member] | Minimum [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Asset, Useful Life 3 years    
Intangible Assets Excluding Goodwill And Customer Contracts [Member] | Maximum [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Asset, Useful Life 20 years    
Patents [Member]      
Finite-Lived Intangible Assets [Line Items]      
Finite-Lived Intangible Asset, Useful Life 15 years    
XML 101 R78.htm IDEA: XBRL DOCUMENT v3.20.4
DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES (Details)
$ in Thousands
Dec. 31, 2020
USD ($)
Franchise
Not Designated as Hedging Instrument [Member]  
Derivative Instruments, Gain (Loss) [Line Items]  
Derivative, Number of Instruments Held | Franchise 26
Buy Notional $ 12,614
Sell AUD/Buy USD Fwd Contract [Member]  
Derivative Instruments, Gain (Loss) [Line Items]  
Derivative, Number of Instruments Held | Franchise 12
Sell Notional $ 1,600
Buy Notional $ 1,233
Sell CAD/Buy USD Fwd Contract [Member]  
Derivative Instruments, Gain (Loss) [Line Items]  
Derivative, Number of Instruments Held | Franchise 14
Sell Notional $ 14,500
Buy Notional $ 11,381
XML 102 R79.htm IDEA: XBRL DOCUMENT v3.20.4
INCOME TAXES (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Current:      
Federal $ 67,861 $ 43,593 $ 49,911
State 18,381 15,337 13,602
Foreign 8,869 6,111 7,929
Total current tax 95,111 65,041 71,442
Deferred:      
Federal (2,076) (5,217) 6,091
State 312 (1,518) 1,957
Foreign 549 (493) (420)
Total deferred tax (1,215) (7,228) 7,628
Total income tax provision $ 93,896 $ 57,813 $ 79,070
XML 103 R80.htm IDEA: XBRL DOCUMENT v3.20.4
primary factors causing income tax expense to be different than the federal statutory rate (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Income Tax Disclosure [Abstract]      
Income tax at statutory rate $ 74,491 $ 54,845 $ 65,254
State income tax expense (net of federal benefit) 14,393 10,182 12,984
Foreign tax expense 2,341 933 1,186
Foreign tax credit (240) (242) (234)
Repatriation tax under TCJA (844) 1,233
Pension settlement (10,537)
Executive compensation 5,557 2,445 2,165
Restricted stock adjustments (3,927) (2,973) (4,420)
Other 1,281 4,004 902
Total income tax provision $ 93,896 $ 57,813 $ 79,070
XML 104 R81.htm IDEA: XBRL DOCUMENT v3.20.4
INCOME TAXES (Details 3) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Deferred tax assets      
Termite accrual $ 721 $ 786  
Insurance and contingencies 19,531 18,464  
Unearned revenues 11,825 11,506  
Compensation and benefits 12,304 11,983  
State and foreign operating loss carryforwards 2,768 3,939  
Bad debt reserve 4,214 4,312  
Foreign tax credit 3,804 3,972  
Other 2,519 2,439  
Valuation allowance (144) (83) $ (76)
Total deferred tax assets 57,542 57,318  
Deferred tax liabilities      
Depreciation and amortization (25,730) (24,981)  
Net pension liability (727) (5,279)  
Intangibles and other (39,475) (34,805)  
Total deferred tax liabilities $ (65,932) $ (65,065)  
XML 105 R82.htm IDEA: XBRL DOCUMENT v3.20.4
INCOME TAXES (Details 4) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Income Tax Disclosure [Abstract]    
Valuation allowance at beginning of year $ 83 $ 76
Increase in valuation allowance 61 7
Valuation allowance at end of year $ 144 $ 83
XML 106 R83.htm IDEA: XBRL DOCUMENT v3.20.4
INCOME TAXES (Details 5) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Income Tax Disclosure [Abstract]    
Unrecognized tax benefits at beginning of year $ 844 $ 2,554
Additions for tax positions of prior years 844
Reductions for tax positions of prior years (2,554)
Unrecognized tax benefits at end of year $ 844 $ 844
XML 107 R84.htm IDEA: XBRL DOCUMENT v3.20.4
INCOME TAXES (Details Narrative) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Operating Loss Carryforwards [Line Items]      
Provision for Income Tax, effective rate 26.50% 22.10% 25.40%
Foreign earnings from continuing operations before income tax $ 25,300 $ 26,700 $ 22,700
Accrued interest and penalties 70 $ 30  
Interest and penalties 100    
Non-US [Member]      
Operating Loss Carryforwards [Line Items]      
Tax Credit Carryforward 3,800    
State and Local and Foreign Jurisdiction [Member]      
Operating Loss Carryforwards [Line Items]      
Net operating loss carryforwards 58,500    
Foreign Tax Authority [Member]      
Operating Loss Carryforwards [Line Items]      
Net operating loss carryforwards 700    
Increase in valuation allowance, net operating losses $ 60    
XML 108 R85.htm IDEA: XBRL DOCUMENT v3.20.4
ACCRUAL FOR TERMITE CONTRACTS (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Commitments and Contingencies Disclosure [Abstract]    
Accrual for termite claims at beginning of year $ 3,139 $ 3,219
Current year provision 1,276 3,014
Settlements, claims, and expenditures (1,543) (3,094)
Accrual for termite claims at end of year $ 2,872 $ 3,139
XML 109 R86.htm IDEA: XBRL DOCUMENT v3.20.4
LEASE (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Leases    
Short-term lease cost $ 189 $ 351
Operating lease cost 85,426 77,412
Total lease expense $ 85,615 $ 77,763
Weighted average remaining lease term - operating leases 3 years 277 days 9 hours 36 minutes 3 years 328 days 12 hours
Weighted average discount rate - operating leases 3.93% 3.94%
Operating cash flow for operating leases $ 84,673 $ 76,404
Operating lease right-of-use assets, net 212,342 200,727
Operating lease liabilities-current 73,248 66,117
Operating lease liabilities, less current portion $ 140,897 $ 135,651
XML 110 R87.htm IDEA: XBRL DOCUMENT v3.20.4
LEASE (Details 2)
$ in Thousands
Dec. 31, 2020
USD ($)
Leases  
2021 $ 80,425
2022 63,078
2023 42,813
2024 20,194
2025 10,143
Thereafter 16,390
Total future minimum lease payments 233,043
Less: Amount representing interest 18,898
Total future minimum lease payments, net of interest $ 214,145
XML 111 R88.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
CHANGE IN ACCUMULATED BENEFIT OBLIGATION      
Accumulated benefit obligation at beginning of year $ 2,818 $ 208,425  
Service cost $ 37
Interest cost 102 4,804  
Actuarial gain/(loss) 313 (4,156)  
Benefits paid (26) (8,000)  
Settlement (171) (198,255)  
Accumulated Benefit obligation at end of year 3,036 2,818 208,425
CHANGE IN PLAN ASSETS      
Fair value of assets at beginning of year 23,603 213,699  
Settlement (198,255)  
Actual return on assets (1,647) 27,064  
Employer contributions 144  
Rollins 401(k) funding (18,010) (11,049)  
Benefits paid (689) (8,000)  
Fair value of plan assets at end of year 3,257 23,603 $ 213,699
Defined Benefit Plan, Funded (Unfunded) Status of Plan $ 221 $ 20,785  
XML 112 R89.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 2) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Employee Benefit Plans    
Benefit plan assets $ 1,198 $ 21,565
Long-term accrued liabilities $ 977 $ 780
XML 113 R90.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 3) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Employee Benefit Plans    
Net actuarial loss $ 992 $ 912
XML 114 R91.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 4)
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
ACCUMULATED BENEFIT OBLIGATION      
Discount rate 2.80% 3.65% 4.00%
NET BENEFIT COST      
Discount rate 3.65% 4.70% 4.45%
Expected return on plan assets 7.00% 7.00% 7.00%
XML 115 R92.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 5) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Employee Benefit Plans      
Service cost $ 37
Interest cost 102 4,805 7,926
Expected return on plan assets (140) (6,149) (13,775)
Amortization of net loss 100 2,396 3,292
Preliminary net periodic benefit cost/(income) 62 1,052 (2,520)
Settlement expense 56 46,419
Net periodic benefit cost $ 118 $ 47,471 $ (2,520)
XML 116 R93.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 6) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Employee Benefit Plans      
Pretax (income)/loss $ 236 $ (26,634) $ 18,056
Amortization of net loss (100) (2,396) (3,292)
Settlement expense (56) (46,419)
Total recognized in other comprehensive income $ 80 $ (75,449) $ 14,764
XML 117 R94.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 7)
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Actual Allocation, Percentage   100.00% 100.00%
Minimum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 0.00%    
Maximum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 100.00%    
Cash and Cash Equivalents [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Actual Allocation, Percentage   41.10% 72.30%
Cash and Cash Equivalents [Member] | Minimum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 0.00%    
Cash and Cash Equivalents [Member] | Maximum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 100.00%    
Domestic equity - all other [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Actual Allocation, Percentage   29.00% 5.80%
Domestic equity - all other [Member] | Minimum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 0.00%    
Domestic equity - all other [Member] | Maximum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 40.00%    
International equity [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Actual Allocation, Percentage   15.00% 1.90%
International equity [Member] | Minimum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 0.00%    
International equity [Member] | Maximum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 30.00%    
Fixed Income Funds [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Actual Allocation, Percentage   14.90% 2.10%
Fixed Income Funds [Member] | Minimum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 0.00%    
Fixed Income Funds [Member] | Maximum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 100.00%    
Real Estate [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Actual Allocation, Percentage   0.00% 9.50%
Real Estate [Member] | Minimum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 0.00%    
Real Estate [Member] | Maximum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 20.00%    
Alternative/Opportunistic/Special [member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Actual Allocation, Percentage   0.00% 10.40%
Alternative/Opportunistic/Special [member] | Minimum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 0.00%    
Alternative/Opportunistic/Special [member] | Maximum [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Target Allocation, Percentage 20.00%    
XML 118 R95.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 8) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount $ 3,257 $ 23,603 $ 213,699
Fair Value, Inputs, Level 1 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount 1,322 17,071  
Fair Value, Inputs, Level 2 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount 1,935 1,835  
Fair Value, Inputs, Level 3 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount 4,697  
Cash and Cash Equivalents [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [1] 1,322 17,071  
Cash and Cash Equivalents [Member] | Fair Value, Inputs, Level 1 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [1] 1,322 17,071  
Cash and Cash Equivalents [Member] | Fair Value, Inputs, Level 2 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [1]  
Cash and Cash Equivalents [Member] | Fair Value, Inputs, Level 3 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [1]  
Fixed Income Funds [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [2] 480 499  
Fixed Income Funds [Member] | Fair Value, Inputs, Level 1 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [2]  
Fixed Income Funds [Member] | Fair Value, Inputs, Level 2 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [2] 480 499  
Fixed Income Funds [Member] | Fair Value, Inputs, Level 3 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [2]  
Domestic equity - all other [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount 932 899  
Domestic equity - all other [Member] | Fair Value, Inputs, Level 1 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount  
Domestic equity - all other [Member] | Fair Value, Inputs, Level 2 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount 932 899  
Domestic equity - all other [Member] | Fair Value, Inputs, Level 3 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount  
International equity [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [3] 523 437  
International equity [Member] | Fair Value, Inputs, Level 1 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [3]  
International equity [Member] | Fair Value, Inputs, Level 2 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [3] 523 437  
International equity [Member] | Fair Value, Inputs, Level 3 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [3]  
Real Estate [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [4]   2,235  
Real Estate [Member] | Fair Value, Inputs, Level 1 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [4]    
Real Estate [Member] | Fair Value, Inputs, Level 2 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [4]    
Real Estate [Member] | Fair Value, Inputs, Level 3 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [4]   2,235  
Alternative/Opportunistic/Special [member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [5]   2,462  
Alternative/Opportunistic/Special [member] | Fair Value, Inputs, Level 1 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [5]    
Alternative/Opportunistic/Special [member] | Fair Value, Inputs, Level 2 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [5]    
Alternative/Opportunistic/Special [member] | Fair Value, Inputs, Level 3 [Member]      
Defined Benefit Plan, Plan Assets, Level 3 Reconciliation [Line Items]      
Defined Benefit Plan, Plan Assets, Amount [5]   $ 2,462  
[1] Cash and cash equivalents, which are used to pay benefits and plan administrative expenses, are held in Rule 2a-7 money market funds.
[2] Fixed income securities are primarily valued using a market approach with inputs that include broker quotes, benchmark yields, base spreads and reported trades.
[3] Domestic and international equity securities are valued using a market approach based on the quoted market prices of identical instruments in their respective markets.
[4] Real estate fund values are primarily reported by the fund manager and are based on valuation of the underlying investments, which include inputs such as cost, discounted future cash flows, independent appraisals and market-based comparable data.
[5] Alternative/Opportunistic/Special funds can invest across the capital structure in both liquid and illiquid securities that are valued using a market approach based on the quoted market prices of identical instruments, or if no market price is available, instruments will be held at their fair market value (which may be cost) as reasonably determined by the investment manager, independent dealers, or pricing services.
XML 119 R96.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 9)
$ in Thousands
Dec. 31, 2020
USD ($)
Employee Benefit Plans  
2021 $ 68
2022 77
2023 83
2024 100
2025 110
Thereafter 693
Total $ 1,131
XML 120 R97.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details 11) - USD ($)
$ in Thousands
Dec. 31, 2020
Dec. 31, 2019
Fair Value Measurement Inputs and Valuation Techniques [Line Items]    
Deferred Compensation Plan Assets $ 24,485 $ 22,229
Fair Value, Inputs, Level 1 [Member]    
Fair Value Measurement Inputs and Valuation Techniques [Line Items]    
Deferred Compensation Plan Assets 25 71
Fair Value, Inputs, Level 2 [Member]    
Fair Value Measurement Inputs and Valuation Techniques [Line Items]    
Deferred Compensation Plan Assets
Fair Value, Inputs, Level 3 [Member]    
Fair Value Measurement Inputs and Valuation Techniques [Line Items]    
Deferred Compensation Plan Assets $ 24,460 $ 22,158
XML 121 R98.htm IDEA: XBRL DOCUMENT v3.20.4
EMPLOYEE BENEFIT PLANS (Details Narrative)
$ in Thousands
12 Months Ended
Dec. 31, 2020
USD ($)
Franchise
InsurancePolicies
Dec. 31, 2019
USD ($)
InsurancePolicies
Dec. 31, 2018
USD ($)
Employee Benefit Plans      
Other Comprehensive (Income) Loss, Defined Benefit Plan, after Reclassification Adjustment, after Tax $ 200 $ (75,400) $ 14,800
Changes in pension liability (charged) credited to other comprehensive income (loss) $ (200) 75,400 (14,800)
Requisite service period for full-time employees to participate in contribution plan 3 months    
Period of service after which the non-full time employees are eligible to participate in defined contribution plan 1 year    
Requisite service hours for non full-time employees to participate in contribution plan 1000 hours    
Employer's matching contribution on each dollar for the first 6 percent of participant's contribution | Franchise 50    
Participant's contribution to the plan, eligible for employer's matching contribution of fifty cents | Franchise 1    
Maximum percentage of participant contributions eligible for employer contribution match towards defined contribution plan 6.00%    
Company contributions to defined contribution plan $ 27,400 $ 25,500 $ 21,100
Percentage of Rollins, Inc. Common Stock to plan assets 34.90% 30.80% 41.70%
Administrative fees paid (less than) $ 100 $ 100 $ 100
Maximum percentage of base salary to be deferred 50.00%    
Maximum percentage of annual bonus to be deferred 85.00%    
Minimum deferral amount per plan year $ 2,000    
Number of life insurance policies | InsurancePolicies 75 71  
Life insurance policies, net face value $ 50,200 $ 47,400  
Cash surrender value of life insurance policies 24,500 22,200  
Total expense (income) related to deferred compensation 278,000 250,000 $ 180,000
Deferred compensation liability $ 21,500 $ 21,200  
XML 122 R99.htm IDEA: XBRL DOCUMENT v3.20.4
STOCK-BASED COMPENSATION (Details) - Time Lapse Restricted Shares Issued 2004 [Member] - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Pre-tax compensation expense $ 20,850 $ 14,159 $ 13,726
Tax benefit (3,752) (3,597) (3,486)
Restricted stock expense, net of tax $ 17,098 $ 10,562 $ 10,240
XML 123 R100.htm IDEA: XBRL DOCUMENT v3.20.4
STOCK-BASED COMPENSATION (Details 2) - Time Lapse Restricted Shares Issued 2004 [Member] - $ / shares
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Unvested as of December 31, 2017 3,465,000 4,086,000 4,539,000
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value, Beginning Balance $ 17.23 $ 13.69 $ 10.89
Forfeited (59,000) (147,000) (53,000)
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Forfeitures, Weighted Average Grant Date Fair Value $ 17.11 $ 16.40 $ 12.70
Vested (1,397,000) (1,201,000) (1,365,000)
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Vested in Period, Weighted Average Grant Date Fair Value $ 15.29 $ 11.59 $ 8.83
Granted 861,000 727,000 965,000
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value $ 24.53 $ 25.60 $ 21.50
Unvested as of December 31, 2020 2,870,000 3,465,000 4,086,000
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value, Ending Balance $ 20.36 $ 17.23 $ 13.69
XML 124 R101.htm IDEA: XBRL DOCUMENT v3.20.4
STOCK-BASED COMPENSATION (Details Narrative) - Time Lapse Restricted Shares Issued 2004 [Member] - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 6 years    
Stock Issued During Period, Shares, Stock Splits 900 700 1,000.0
Common stock reserved for issuance upon exercise of stock options (in shares) 7,300    
Unrecognized compensation cost $ 40,500 $ 41,300  
Unrecognized compensation cost, period for recognition 3 years 9 months 18 days 4 years  
XML 125 R102.htm IDEA: XBRL DOCUMENT v3.20.4
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Accumulated Other Comprehensive Income (Loss) [Line Items]      
Beginning Balance $ 815,750 $ 711,908 $ 653,924
Change during 2020:      
Other comprehensive earnings/(loss) 10,212 49,969 (25,122)
Ending Balance 941,360 815,750 711,908
Interest Rate Swap [Member]      
Accumulated Other Comprehensive Income (Loss) [Line Items]      
Beginning Balance (277)
Change during 2020:      
Before-tax amount (141) (277)
Tax benefit 37
Other comprehensive earnings/(loss) (104) (277)
Ending Balance (381) (277)
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member]      
Accumulated Other Comprehensive Income (Loss) [Line Items]      
Beginning Balance (195) (46,091) (35,041)
Change during 2020:      
Before-tax amount (173) 75,449 (14,812)
Tax benefit 46 (29,553) 3,762
Other comprehensive earnings/(loss) (127) 45,896 (11,050)
Ending Balance (322) (195) (46,091)
Accumulated Foreign Currency Adjustment Attributable to Parent [Member]      
Accumulated Other Comprehensive Income (Loss) [Line Items]      
Beginning Balance (20,637) (24,987) (10,915)
Change during 2020:      
Before-tax amount 10,443 4,350 (14,072)
Tax benefit
Other comprehensive earnings/(loss) 10,443 4,350 (14,072)
Ending Balance (10,194) (20,637) (24,987)
AOCI Attributable to Parent [Member]      
Accumulated Other Comprehensive Income (Loss) [Line Items]      
Beginning Balance (21,109) (71,078) (45,956)
Change during 2020:      
Before-tax amount 10,129 79,522 (28,884)
Tax benefit 83 (29,553) 3,762
Other comprehensive earnings/(loss) 10,212 49,969 (25,122)
Ending Balance $ (10,897) $ (21,109) $ (71,078)
XML 126 R103.htm IDEA: XBRL DOCUMENT v3.20.4
RELATED PARTY TRANSACTIONS (Details Narrative)
$ in Thousands
12 Months Ended
Dec. 31, 2020
USD ($)
Dec. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
R P C Inc [Member]      
Repurchase Agreement Counterparty [Line Items]      
Notice period for termination of service agreement 6 months    
Administrative services and rent income $ 100 $ 100 $ 100
L O R Inc [Member]      
Repurchase Agreement Counterparty [Line Items]      
Administrative services and rent income 1,000 800 900
P I A L L C [Member]      
Repurchase Agreement Counterparty [Line Items]      
Administrative services and rent income $ 600 $ 900 $ 700
Percent of use of aircraft by the company 1    
XML 127 R104.htm IDEA: XBRL DOCUMENT v3.20.4
CASH DIVIDEND (Details Narrative) - $ / shares
Jan. 26, 2021
Dec. 10, 2020
Oct. 27, 2020
Subsequent Event [Line Items]      
Dividend declared (in dollars per share)     $ 0.08
Special year-end dividend (in dollars per share)     $ 0.13
Stock Split   Board of Directors approved a three-for-two stock split of the Company’s common shares on December 10, 2020 for holders of record on November 10, 2020  
Subsequent Event [Member]      
Subsequent Event [Line Items]      
Dividend declared (in dollars per share) $ 0.08    
XML 128 R105.htm IDEA: XBRL DOCUMENT v3.20.4
SCHEDULE II-VALUATION AND QUALIFYING ACCOUNTS (Details) - SEC Schedule, 12-09, Allowance, Credit Loss [Member] - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
SEC Schedule, 12-09, Valuation and Qualifying Accounts Disclosure [Line Items]      
SEC Schedule, 12-09, Valuation Allowances and Reserves, Amount, Beginning Balance $ 19,658 $ 16,666 $ 14,706
SEC Schedule, 12-09, Valuation Allowances and Reserves, Adoption of ASC 326 (3,330)
SEC Schedule, 12-09, Valuation Allowances and Reserves, Additions, Charge to Cost and Expense 17,536 15,145 13,606
SEC Schedule, 12-09, Valuation Allowances and Reserves, Addition, Recovery (13,779) (12,153) (11,646)
SEC Schedule, 12-09, Valuation Allowances and Reserves, Amount, Ending Balance $ 20,085 $ 19,658 $ 16,666
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