ALLOWANCE FOR EXPECTED CREDIT LOSSES

12 Months Ended

Dec. 31, 2023

The Company is exposed to credit losses primarily related to accounts receivables and financed receivables derived from customer services revenue. To reduce credit risk for residential accounts receivable, we promote enrollment in our auto-pay programs. In general, we may suspend future services for customers with past due balances. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions.

The Company manages its financed receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s established credit evaluation and monitoring procedures seek to minimize the amount of business we conduct with higher risk customers. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good creditworthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turn down the contract. Delinquencies of accounts are monitored each month. Financed receivables include installment receivable amounts, some of which are due subsequent to one year from the balance sheet dates.

Total financed receivables, net were $112.9 million and $97.1 million at December 31, 2023 and December 31, 2022, respectively. Financed receivables are generally charged-off when deemed uncollectible or when 180 days have elapsed since the date of the last full contractual payment. The Company’s charge-off policy has been consistently applied during the periods reported. Management considers the charge-off policy when evaluating the appropriateness of the allowance for expected credit losses. Gross charge-offs as a percentage of average financed receivables were 9.2% and 5.6% for the twelve months ended December 31, 2023 and December 31, 2022, respectively.

The Company offers 90 days same-as-cash financing to some customers based on their creditworthiness. Interest is not recognized until the 91st day at which time it is calculated retrospectively back to the first day if the contract has not been paid in full. In certain circumstances, such as when delinquency is deemed to be of an administrative nature, accounts may still accrue interest when they reach 180 days past due. As of December 31, 2023, there were no accounts greater than 180 days past due.

Included in financed receivables are notes receivable from franchise owners. The majority of these notes are low risk as the repurchase of these franchises is guaranteed by the Company’s wholly-owned subsidiary, Orkin Systems, LLC, and the repurchase price of the franchise is currently estimated and has historically been well above the receivable due from the franchise owner. Also included in notes receivables are franchise notes from other brands which are not guaranteed and do not have the same historical valuation.

The carrying amount of notes receivable approximates fair value as the interest rates approximate market rates for these types of contracts. Long-term installment receivables, net were $75.9 million and $63.5 million at December 31, 2023 and 2022, respectively.

The Company’s allowances for credit losses for trade accounts receivable and financed receivables are developed using historical collection experience, current economic and market conditions, reasonable and supportable forecasts, and a

review of the current status of customers’ receivables. The Company’s receivable pools are classified between residential customers, commercial customers, large commercial customers, and financed receivables. Accounts are written off against the allowance for credit losses when the Company determines that amounts are uncollectible, and recoveries of amounts previously written off are recorded when collected. The Company stops accruing interest to these receivables when they are deemed uncollectible. Below is a roll forward of the Company’s allowance for credit losses for the years ended December 31, 2023, 2022, and 2021.


	Allowance for Credit Losses
(in thousands)	Trade Receivables		Financed Receivables		Total Receivables
Balance at December 31, 2020	$	16,854	$	3,231	$	20,085
Provision for expected credit losses	11,732		3,553		15,285
Write-offs charged against the allowance	(19,882)		(2,799)		(22,681)
Recoveries collected	5,181		—		5,181
Balance at December 31, 2021	$	13,885	$	3,985	$	17,870
Provision for expected credit losses	13,701		5,740		19,441
Write-offs charged against the allowance	(18,861)		(4,757)		(23,618)
Recoveries collected	5,348		—		5,348
Balance at December 31, 2022	$	14,073	$	4,968	$	19,041
Provision for expected credit losses	16,309		10,551		26,860
Write-offs charged against the allowance	(20,397)		(9,917)		(30,314)
Recoveries collected	5,812		—		5,812
Balance at December 31, 2023	$	15,797	$	5,602	$	21,399

The following is a summary of the past due financed receivables:


At December 31,	2023		2022
(in thousands)
30-59 days past due	$	4,454	$	4,269
60-89 days past due	2,837		1,913
90 days or more past due	4,813		3,781
Total	$	12,104	$	9,963

The following is a summary of percentage of gross financed receivables:


At December 31,	2023		2022
Current	89.7	%	90.2	%
30-59 days past due	3.8	%	4.2	%
60-89 days past due	2.4	%	1.9	%
90 days or more past due	4.1	%	3.7	%
Total	100.0	%	100.0	%