LOANS (Details 4) (Consumer, USD $)
In Millions, unless otherwise specified |
12 Months Ended | 3 Months Ended | 12 Months Ended | ||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dec. 31, 2013
|
Sep. 30, 2012
New OCC guidance
|
Dec. 31, 2013
Commercial market loans
|
Dec. 31, 2013
In North America Offices
loan
|
Dec. 31, 2012
In North America Offices
loan
|
Dec. 31, 2013
In North America Offices
Residential First Mortgage Loans
loan
|
Dec. 31, 2012
In North America Offices
Residential First Mortgage Loans
loan
|
Dec. 31, 2013
In North America Offices
Residential First Mortgage Loans
New OCC guidance
|
Dec. 31, 2012
In North America Offices
Residential First Mortgage Loans
New OCC guidance
|
Dec. 31, 2013
In North America Offices
Home equity loans
loan
|
Dec. 31, 2012
In North America Offices
Home equity loans
loan
|
Dec. 31, 2013
In North America Offices
Home equity loans
New OCC guidance
|
Dec. 31, 2012
In North America Offices
Home equity loans
New OCC guidance
|
Dec. 31, 2013
In North America Offices
Credit cards
loan
|
Dec. 31, 2012
In North America Offices
Credit cards
loan
|
Dec. 31, 2013
In North America Offices
Installment and other
loan
|
Dec. 31, 2012
In North America Offices
Installment and other
loan
|
Dec. 31, 2013
In North America Offices
Commercial market loans
loan
|
Dec. 31, 2012
In North America Offices
Commercial market loans
loan
|
Dec. 31, 2013
In offices outside North America
loan
|
Dec. 31, 2012
In offices outside North America
loan
|
Dec. 31, 2013
In offices outside North America
Residential First Mortgage Loans
loan
|
Dec. 31, 2012
In offices outside North America
Residential First Mortgage Loans
loan
|
Dec. 31, 2013
In offices outside North America
Home equity loans
loan
|
Dec. 31, 2012
In offices outside North America
Home equity loans
loan
|
Dec. 31, 2013
In offices outside North America
Credit cards
loan
|
Dec. 31, 2012
In offices outside North America
Credit cards
loan
|
Dec. 31, 2013
In offices outside North America
Installment and other
loan
|
Dec. 31, 2012
In offices outside North America
Installment and other
loan
|
Dec. 31, 2013
In offices outside North America
Commercial market loans
loan
|
Dec. 31, 2012
In offices outside North America
Commercial market loans
loan
|
|
Loans receivable | |||||||||||||||||||||||||||||||
Period within which default occurred post-modification | 1 year | ||||||||||||||||||||||||||||||
Number of loans modified | 268,898 | 401,704 | 32,116 | 66,759 | 11,043 | 32,710 | 172,211 | 234,460 | 53,326 | 67,605 | 202 | 170 | 268,832 | 211,881 | 3,618 | 5,237 | 68 | 7 | 199,025 | 142,107 | 65,708 | 64,153 | 413 | 377 | |||||||
Post-modification recorded investment | $ 1,714 | $ 5,755 | $ 11,611 | $ 4,160 | $ 9,081 | $ 349 | $ 833 | $ 826 | $ 1,191 | $ 381 | $ 488 | $ 39 | $ 18 | $ 1,231 | $ 1,269 | $ 161 | $ 197 | $ 2 | $ 1 | $ 613 | $ 528 | $ 351 | $ 372 | $ 104 | $ 171 | ||||||
Post-modification recorded investment for borrowers that have gone through Chapter 7 bankruptcy | 502 | 2,702 | 332 | 1,401 | 101 | 498 | 85 | 408 | |||||||||||||||||||||||
Deferred principal | 69 | 27 | 68 | 22 | 1 | 5 | 2 | 2 | |||||||||||||||||||||||
Contingent principal forgiveness | 25 | 3 | 25 | 3 | 2 | 1 | 1 | ||||||||||||||||||||||||
Principal forgiveness | 249 | 296 | 158 | 218 | 91 | 78 | 33 | 37 | 2 | 3 | 21 | 23 | 10 | 9 | 2 | ||||||||||||||||
Average interest rate reduction (as a percent) | 1.00% | 1.00% | 1.00% | 2.00% | 14.00% | 15.00% | 7.00% | 6.00% | 1.00% | 1.00% | 15.00% | 15.00% | 8.00% | 8.00% | |||||||||||||||||
Loans in default | $ 2,010 | $ 2,087 | $ 1,532 | $ 1,323 | $ 180 | $ 126 | $ 204 | $ 508 | $ 91 | $ 130 | $ 3 | $ 403 | $ 384 | $ 61 | $ 74 | $ 222 | $ 199 | $ 105 | $ 106 | $ 15 | $ 5 | ||||||||||
Number of days past due, default status | 60 days | 90 days |