EX-99.2 3 a2155803zex-99_2.htm EXHIBIT 99.2
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Exhibit 99.2

         GRAPHIC


CITIGROUP—QUARTERLY FINANCIAL DATA SUPPLEMENT

 
  Page Number
Citigroup Consolidated    
  Financial Summary   1
 
Segment Income:

 

 
    Product View   2
    Regional View   3
  Segment Net Revenues:    
    Product View   4
    Regional View   5
Segment Detail    
  Global Consumer:    
    Cards    
      Global Cards   6
      North America Cards   7—8
      International Cards   9
    Consumer Finance    
      Global Consumer Finance   10
      North America Consumer Finance   11
      International Consumer Finance   12
    Retail Banking    
      Global Retail Banking   13
      North America Retail Banking   14—15
      International Retail Banking   16—17
 
Corporate and Investment Banking:

 

 
    Income Statement   18
    Revenue Details   19
    Capital Markets and Banking   20
    Transaction Services   21
 
Global Wealth Management:

 

 
    Smith Barney   22
    Private Bank   23
 
Asset Management

 

24—25
  Alternative Investments   26

Citigroup Supplemental Detail

 

 
  Discontinued Operations   27
  Consolidated Statement of Income   28
  Consolidated Balance Sheet   29
  Segment Balance Sheet   30
  Return on Capital   31
  Consumer Loan Delinquency Amounts, Net Credit Losses and Ratios   32
  Allowance for Credit Losses:    
    Total Citigroup   33
    Consumer Loans   34
    Corporate Loans   35
  Non-Performing Assets   36

GRAPHIC

CITIGROUP—FINANCIAL SUMMARY
(In millions of dollars, except per share amounts)

Citigroup, the leading global financial services company which has more than 200 million customer accounts and does business in more than 100 countries, provides consumers, corporations, governments and institutions a complete range of financial products and services.

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Income from Continuing Operations   $ 5,024   $ 980   $ 5,063   $ 5,078   $ 5,168   3%
Discontinued Operations, After-tax     249     164     245     243     273    
   
 
 
 
 
   
Net Income   $ 5,273   $ 1,144   $ 5,308   $ 5,321   $ 5,441   3%
   
 
 
 
 
   

Basic Earnings Per Share:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Income from Continuing Operations   $ 0.98   $ 0.19   $ 0.99   $ 0.99   $ 1.00   2%
   
 
 
 
 
   
Net Income   $ 1.03   $ 0.22   $ 1.03   $ 1.04   $ 1.06   3%
   
 
 
 
 
   
Weighted average common shares applicable to Basic EPS     5,095.6     5,100.5     5,112.3     5,120.3     5,133.3    
   
 
 
 
 
   
Preferred Dividends—Basic   $ 17   $ 17   $ 17   $ 17   $ 17    
   
 
 
 
 
   

Diluted Earnings Per Share:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Income from Continuing Operations   $ 0.96   $ 0.19   $ 0.97   $ 0.97   $ 0.99   3%
   
 
 
 
 
   
Net Income   $ 1.01   $ 0.22   $ 1.02   $ 1.02   $ 1.04   3%
   
 
 
 
 
   
Adjusted weighted average common shares applicable to Diluted EPS     5,203.1     5,201.3     5,205.6     5,219.5     5,226.0    
   
 
 
 
 
   
Preferred Dividends—Diluted   $ 17   $ 17   $ 17   $ 17   $ 17    
   
 
 
 
 
   
Common Shares Outstanding, at period end     5,171.5     5,180.3     5,189.8     5,194.6     5,202.2    
   
 
 
 
 
   

Tier 1 Capital Ratio

 

 

8.96

%

 

8.16

%

 

8.37

%

 

8.74

%

 

8.7

%*

 
   
 
 
 
 
   
Total Capital Ratio     12.25 %   11.31 %   11.49 %   11.85 %   12.0 %*  
   
 
 
 
 
   
Leverage Ratio     5.40 %   4.88 %   5.01 %   5.20 %   5.1 %*  
   
 
 
 
 
   

Total Assets, at period end (in billions)

 

$

1,317.6

 

$

1,396.6

 

$

1,436.6

 

$

1,484.1

 

$

1,490.1

*

 
   
 
 
 
 
   
Stockholders' Equity, at period end (in billions)   $ 101.9   $ 98.3   $ 103.4   $ 109.3   $ 110.5 *  
   
 
 
 
 
   
Equity and Trust Securities, at period end (in billions)   $ 108.2   $ 104.5   $ 110.2   $ 115.5   $ 116.9 *  
   
 
 
 
 
   
Book Value Per Share, at period end   $ 19.48   $ 18.76   $ 19.70   $ 20.82   $ 21.03 *  
   
 
 
 
 
   

Return on Common Equity (Net Income)

 

 

21.3

%

 

4.6

%

 

21.3

%

 

20.1

%

 

20.3

%

 
   
 
 
 
 
   

Return on Risk Capital (Net Income)

 

 

45

%

 

9

%

 

42

%

 

41

%

 

40

%

 
   
 
 
 
 
   
*
Preliminary

1


GRAPHIC

CITIGROUP—NET INCOME
PRODUCT VIEW
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Global Consumer:                                  
  Cards   $ 980   $ 1,012   $ 1,267   $ 1,441   $ 1,086   11%
  Consumer Finance     567     594     643     584     629   11%
  Retail Banking     1,135     1,167     1,240     1,142     1,285   13%
  Other(1)     (94 )   304     (62 )   (53 )   (181 ) (93)%
   
 
 
 
 
   
    Total Global Consumer     2,588     3,077     3,088     3,114     2,819   9%
   
 
 
 
 
   

Corporate and Investment Banking:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Capital Markets and Banking     1,477     1,502     1,159     1,257     1,439   (3)%
  Transaction Services     234     261     285     261     245   5%
  Other(1)(2)     (4 )   (4,569 )   7     168     (5 ) (25)%
   
 
 
 
 
   
    Total Corporate and Investment Banking     1,707     (2,806 )   1,451     1,686     1,679   (2)%
   
 
 
 
 
   

Global Wealth Management:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Smith Barney     251     209     195     226     195   (22)%
  Private Bank(3)     159     152     136     (129 )   122   (23)%
   
 
 
 
 
   
    Total Global Wealth Management     410     361     331     97     317   (23)%
   
 
 
 
 
   

Asset Management

 

 

105

 

 

99

 

 

79

 

 

(25

)

 

79

 

(25)%

Alternative Investments

 

 

26

 

 

273

 

 

111

 

 

333

 

 

362

 

NM

Corporate / Other

 

 

188

 

 

(24

)

 

3

 

 

(127

)

 

(88

)

NM
   
 
 
 
 
   

Income From Continuing Operations

 

 

5,024

 

 

980

 

 

5,063

 

 

5,078

 

 

5,168

 

3%
   
 
 
 
 
   

Discontinued Operations (4)

 

 

249

 

 

164

 

 

245

 

 

243

 

 

273

 

 
   
 
 
 
 
   

Net Income

 

$

5,273

 

$

1,144

 

$

5,308

 

$

5,321

 

$

5,441

 

3%
   
 
 
 
 
   
(1)
The 2004 second quarter includes a $756 million after-tax gain ($378 million in Consumer Other and $378 million in CIB Other) related to the sale of The Samba Financial Group (Samba).

(2)
The 2004 second quarter includes a $4.95 billion after-tax charge related to the WorldCom Settlement and increase in Litigation Reserves.

(3)
The 2004 fourth quarter includes a $244 million after-tax charge related to the exit plan implementation for the Company's Private Bank operations in Japan.

(4)
Discontinued Operations represents the operations from the Company's January 31, 2005 announced agreement for the sale of Citigroup's Travelers Life & Annuity, and substantially all of Citigroup's international insurance business, to MetLife, Inc. The transaction is subject to certain domestic and international regulatory approvals, as well as other customary conditions to closing and is expected to close during the 2005 second or third quarter.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

2


GRAPHIC

CITIGROUP—NET INCOME
REGIONAL VIEW
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

North America (excluding Mexico)(1)                                  
  Consumer   $ 1,748   $ 1,785   $ 2,123   $ 2,071   $ 1,905   9%
  Corporate     746     (4,244 )   501     807     893   20%
  Wealth Management     314     280     269     306     271   (14)%
  Asset Management     65     64     39     (64 )   50   (23)%
   
 
 
 
 
   
    Total North America (excluding Mexico)     2,873     (2,115 )   2,932     3,120     3,119   9%
   
 
 
 
 
   

Mexico

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     203     214     223     242     260   28%
  Corporate     94     184     198     183     83   (12)%
  Wealth Management     16     12     13     11     13   (19)%
  Asset Management     26     21     26     26     17   (35)%
   
 
 
 
 
   
    Total Mexico     339     431     460     462     373   10%
   
 
 
 
 
   

Europe, Middle East and Africa (EMEA)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     204     601     154     224     120   (41)%
  Corporate     264     661     123     84     188   (29)%
  Wealth Management     9     4     4     (2 )   (1 ) NM
  Asset Management     (1 )   1         (2 )   (2 ) (100)%
   
 
 
 
 
   
    Total EMEA     476     1,267     281     304     305   (36)%
   
 
 
 
 
   
Japan                                  
  Consumer     142     147     164     163     175   23%
  Corporate     93     87     91     63     48   (48)%
  Wealth Management     26     19     3     (253 )   (8 ) NM
  Asset Management     2     3     3     1     (1 ) NM
   
 
 
 
 
   
    Total Japan     263     256     261     (26 )   214   (19)%
   
 
 
 
 
   

Asia (excluding Japan)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     247     280     332     328     311   26%
  Corporate     308     321     309     352     322   5%
  Wealth Management     35     34     33     23     35  
  Asset Management     2     1     2     3     4   100%
   
 
 
 
 
   
    Total Asia     592     636     676     706     672   14%
   
 
 
 
 
   

Latin America

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     44     50     92     86     48   9%
  Corporate     202     185     229     197     145   (28)%
  Wealth Management     10     12     9     12     7   (30)%
  Asset Management     11     9     9     11     11  
   
 
 
 
 
   
    Total Latin America     267     256     339     306     211   (21)%
   
 
 
 
 
   

Alternative Investments

 

 

26

 

 

273

 

 

111

 

 

333

 

 

362

 

NM
Corporate / Other     188     (24 )   3     (127 )   (88 ) NM
   
 
 
 
 
   
Income From Continuing Operations     5,024     980     5,063     5,078     5,168   3%
   
 
 
 
 
   
  Discontinued Operations     249     164     245     243     273    
   
 
 
 
 
   
Net Income   $ 5,273   $ 1,144   $ 5,308   $ 5,321   $ 5,441   3%
   
 
 
 
 
   
(1)
Excludes Alternative Investments and Corporate / Other which are predominantly related to North America.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

3


GRAPHIC

CITIGROUP—NET REVENUES
PRODUCT VIEW
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Global Consumer:                                  
  Cards   $ 4,598   $ 4,467   $ 4,602   $ 4,654   $ 4,576  
  Consumer Finance     2,688     2,677     2,631     2,765     2,750   2%
  Retail Banking     4,303     4,452     4,587     4,654     4,947   15%
  Other     (16 )   557     (24 )   (1 )   (219 ) NM
   
 
 
 
 
   
    Total Global Consumer     11,573     12,153     11,796     12,072     12,054   4%
   
 
 
 
 
   

Corporate and Investment Banking:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Capital Markets and Banking     4,531     4,495     3,733     4,347     4,899   8%
  Transaction Services     939     984     1,042     1,101     1,134   21%
  Other     1     585     2     14     1  
   
 
 
 
 
   
    Total Corporate and Investment Banking     5,471     6,064     4,777     5,462     6,034   10%
   
 
 
 
 
   

Global Wealth Management:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Smith Barney     1,729     1,578     1,523     1,637     1,666   (4)%
  Private Bank     573     505     482     484     504   (12)%
   
 
 
 
 
   
    Total Global Wealth Management     2,302     2,083     2,005     2,121     2,170   (6)%
   
 
 
 
 
   

Asset Management

 

 

461

 

 

427

 

 

442

 

 

460

 

 

413

 

(10)%

Alternative Investments

 

 

180

 

 

537

 

 

287

 

 

659

 

 

866

 

NM

Corporate / Other

 

 

295

 

 

(69

)

 

(227

)

 

(313

)

 

(4

)

NM
   
 
 
 
 
   
Total Net Revenues   $ 20,282   $ 21,195   $ 19,080   $ 20,461   $ 21,533   6%
   
 
 
 
 
   

Managed Basis Net Revenues(1)

 

$

21,607

 

$

22,485

 

$

20,330

 

$

21,675

 

$

22,699

 

5%
   
 
 
 
 
   
(1)
Segment net revenues disclosed above are prepared on an owned basis in accordance with Generally Accepted Accounting Principles (GAAP). The managed basis disclosures treat the receivables as if they had not been securitized and are still on our balance sheet, reflecting the interest revenue and expense associated with the portfolio, as well as the credit costs incurred. Although a managed basis presentation is not in conformity with GAAP, the Company believes it provides a representation of performance and key indicators of the credit card business that is consistent with the way the business is managed. For a reconciliation of managed basis revenue to GAAP revenues, see the Cards business on page 6.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

4


LOGO

CITIGROUP—NET REVENUES
REGIONAL VIEW
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

North America (excluding Mexico)(1)                                  
  Consumer   $ 7,778   $ 7,618   $ 7,776   $ 7,704   $ 7,759  
  Corporate     2,302     2,560     1,848     2,251     2,779   21%
  Wealth Management     1,912     1,761     1,713     1,837     1,869   (2)%
  Asset Management     297     291     292     293     271   (9)%
   
 
 
 
 
   
    Total North America (excluding Mexico)     12,289     12,230     11,629     12,085     12,678   3%
   
 
 
 
 
   

Mexico

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     798     794     849     948     914   15%
  Corporate     204     137     199     230     159   (22)%
  Wealth Management     38     34     35     31     31   (18)%
  Asset Management     56     48     57     59     45   (20)%
   
 
 
 
 
   
    Total Mexico     1,096     1,013     1,140     1,268     1,149   5%
   
 
 
 
 
   

Europe, Middle East and Africa (EMEA)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     1,151     1,776     1,142     1,251     1,249   9%
  Corporate     1,559     2,064     1,349     1,528     1,691   8%
  Wealth Management     80     72     68     71     71   (11)%
  Asset Management     36     23     25     34     28   (22)%
   
 
 
 
 
   
    Total EMEA     2,826     3,935     2,584     2,884     3,039   8%
   
 
 
 
 
   

Japan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     815     812     822     841     821   1%
  Corporate     227     204     226     160     180   (21)%
  Wealth Management     83     58     33     26     22   (73)%
  Asset Management     19     19     20     19     16   (16)%
   
 
 
 
 
   
    Total Japan     1,144     1,093     1,101     1,046     1,039   (9)%
   
 
 
 
 
   

Asia (excluding Japan)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     824     944     998     1,046     1,072   30%
  Corporate     857     770     823     958     915   7%
  Wealth Management     131     102     102     97     119   (9)%
  Asset Management     15     15     16     18     18   20%
   
 
 
 
 
   
    Total Asia     1,827     1,831     1,939     2,119     2,124   16%
   
 
 
 
 
   

Latin America

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consumer     207     209     209     282     239   15%
  Corporate     322     329     332     335     310   (4)%
  Wealth Management     58     56     54     59     58  
  Asset Management     38     31     32     37     35   (8)%
   
 
 
 
 
   
    Total Latin America     625     625     627     713     642   3%
   
 
 
 
 
   

Alternative Investments

 

 

180

 

 

537

 

 

287

 

 

659

 

 

866

 

NM

Corporate/Other

 

 

295

 

 

(69

)

 

(227

)

 

(313

)

 

(4

)

NM
   
 
 
 
 
   

Total Net Revenues

 

$

20,282

 

$

21,195

 

$

19,080

 

$

20,461

 

$

21,533

 

6%
   
 
 
 
 
   
(1)
Excludes Alternative Investments and Corporate/Other which are predominantly related to North America.

NM Not meaningful

Reclassified to conform to the current period's presentation.

5


GRAPHIC

GLOBAL CONSUMER
CARDS
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 4,598   $ 4,467   $ 4,602   $ 4,654   $ 4,576  
Effect of Securitization Activities     1,325     1,290     1,250     1,214     1,166   (12)%
   
 
 
 
 
   
    Adjusted Revenues, Net of Interest Expense(1)     5,923     5,757     5,852     5,868     5,742   (3)%
   
 
 
 
 
   
Total Operating Expenses     1,938     1,964     2,053     2,134     2,077   7%
   
 
 
 
 
   
  Net Credit Losses {a}     1,229     1,083     892     936     915   (26)%
  Effect of Securitization Activities     1,325     1,290     1,250     1,214     1,166   (12)%
   
 
 
 
 
   
      Adjusted Net Credit Losses(1)     2,554     2,373     2,142     2,150     2,081   (19)%
  Specific and General Credit Reserve Build / (Release) {a)     (1 )   (68 )   (246 )   (429 )   (5 ) NM
   
 
 
 
 
   
Total Provision for Credit Losses (Sum of {a})     1,228     1,015     646     507     910   (26)%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     1,432     1,488     1,903     2,013     1,589   11%
Income Taxes and Minority Interest     452     476     636     572     503   11%
   
 
 
 
 
   
Net Income   $ 980   $ 1,012   $ 1,267   $ 1,441   $ 1,086   11%
   
 
 
 
 
   
Average Assets (in billions of dollars)   $ 95   $ 94   $ 96   $ 96   $ 96   1%
Return on Assets     4.15 %   4.33 %   5.25 %   5.97 %   4.59 %  
Return on Managed Assets     2.32 %   2.42 %   2.96 %   3.26 %   2.47 %  
Average Risk Capital   $ 5,513   $ 5,439   $ 5,205   $ 5,300   $ 7,233    
Return on Risk Capital     71 %   75 %   97 %   108 %   61 %  
Return on Invested Capital     24 %   25 %   31 %   36 %   25 %  

KEY INDICATORS (in billions of dollars):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
End of Period Managed Loans   $ 151.9   $ 154.4   $ 157.3   $ 165.7   $ 158.3   4%
EOP Open Accounts (in millions)     137.7     141.8     141.0     140.8     139.8   2%
Total Sales   $ 79.1   $ 87.0   $ 90.8   $ 97.8   $ 86.4   9%

Managed Average Yield

 

 

14.27

%

 

13.87

%

 

13.69

%

 

13.53

%

 

13.88

%

 

Managed Net Interest Revenue (in millions of dollars)(1)

 

$

4,793

 

$

4,556

 

$

4,537

 

$

4,467

 

$

4,364

 

(9)%
  % of Average Managed Loans     12.56 %   12.03 %   11.66 %   11.07 %   10.98 %  

Net Credit Margin (in millions of dollars)(2)

 

$

3,369

 

$

3,384

 

$

3,710

 

$

3,718

 

$

3,661

 

9%
  % of Average Managed Loans     8.83 %   8.94 %   9.53 %   9.22 %   9.21 %  

Average Managed Loans:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Securitized   $ 75.9   $ 75.6   $ 76.2   $ 83.7   $ 86.5   14%
  Held for Sale         2.1     7.4     2.9     0.2  
  On Balance Sheet     63.1     59.2     55.5     56.8     56.6   (10)%
   
 
 
 
 
   
  North America Managed     139.0     136.9     139.1     143.4     143.3   3%
  International     14.5     15.4     15.7     17.1     17.9   23%
   
 
 
 
 
   
    Total Managed   $ 153.5   $ 152.3   $ 154.8   $ 160.5   $ 161.2   5%
   
 
 
 
 
   
Managed Net Credit Losses (in millions of dollars):                                  
  Securitized   $ 1,325   $ 1,244   $ 1,122   $ 1,174   $ 1,162   (12)%
  Held for Sale         46     128     40     4  
  On Balance Sheet     1,089     958     731     801     779   (28)%
   
 
 
 
 
   
  North America Managed     2,414     2,248     1,981     2,015     1,945   (19)%
  International     140     125     161     135     136   (3)%
   
 
 
 
 
   
      Total Managed   $ 2,554   $ 2,373   $ 2,142   $ 2,150   $ 2,081   (19)%
   
 
 
 
 
   
Coincident Managed Net Credit Loss Ratio     6.69 %   6.27 %   5.50 %   5.33 %   5.23 %  
12 Month Lagged Managed Net Credit Loss Ratio     8.10 %   7.66 %   6.74 %   5.94 %   5.50 %  

Loans 90+Days Past Due (in millions of dollars)

 

$

3,152

 

$

2,808

 

$

2,842

 

$

2,944

 

$

2,753

 

(13)%
  % of EOP Managed Loans     2.08 %   1.82 %   1.81 %   1.78 %   1.74 %  
(1)
The abbreviated income statement presented above is prepared on a managed basis (a non-GAAP measure), and includes the effect of securitizations in Adjusted Revenues, Net of Interest Expense and Adjusted Net Credit Losses. This income statement reconciles to Net Income which is a GAAP measure. Securitization changes Citigroup's role from that of a lender to that of a loan servicer and removes the receivables from Citigroup's balance sheet. For securitized receivables, amounts that would otherwise be reported as net interest revenue, fee and commission revenue, and credit losses are replaced by the contractual servicing and excess servicing fees earned. However, Citigroup's exposure to credit losses on the securitized receivables is contractually limited to the cash flows from the receivables. The managed basis disclosures treat the receivables as if they had not been securitized and are still on the Company's balance sheet, with related income statement amounts reported as net interest revenue, fee and commission revenue, and credit losses. Although a managed basis presentation is not in conformity with GAAP, the Company believes it provides a representation of performance and key indicators of the credit card business that is consistent with the way management reviews operating performance and allocates resources. Furthermore, investors utilize information about the credit quality of the entire managed portfolio as the results of both the held and securitized portfolios impact the overall performance of the Cards business.

(2)
Total Revenues, net of Interest Expense less Adjusted Net Credit Losses. Previously reported as Risk Adjusted Revenue.

Reclassified to conform to the current period's presentation.

6


GRAPHIC

GLOBAL CONSUMER
CARDS
NORTH AMERICA CARDS—Page 1
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense(1)   $ 3,859   $ 3,686   $ 3,815   $ 3,756   $ 3,740   (3)%
Effect of Securitization Activities     1,325     1,290     1,250     1,214     1,166   (12)%
   
 
 
 
 
   
  Adjusted Revenues, Net of Interest Expense(2)     5,184     4,976     5,065     4,970     4,906   (5)%
   
 
 
 
 
   
Total Operating Expenses     1,533     1,518     1,616     1,649     1,590   4%
   
 
 
 
 
   
  Net Credit Losses(a)     1,089     958     731     801     779   (28)%
  Effect of Securitization Activities     1,325     1,290     1,250     1,214     1,166   (12)%
   
 
 
 
 
   
    Adjusted Net Credit Losses(2)     2,414     2,248     1,981     2,015     1,945   (19)%
  Specific and General Credit Reserve Build / (Release)(a)         (59 )   (161 )   (420 )    
   
 
 
 
 
   
Total Provision for Credit Losses
(Sum of(a))
    1,089     899     570     381     779   (28)%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     1,237     1,269     1,629     1,726     1,371   11%
Income Taxes and Minority Interest     405     419     562     536     460   14%
   
 
 
 
 
   
Net Income   $ 832   $ 850   $ 1,067   $ 1,190   $ 911   9%
   
 
 
 
 
   
Average Assets (in billions of dollars)   $ 80   $ 78   $ 79   $ 78   $ 76   (5)%
Return on Assets     4.18 %   4.38 %   5.37 %   6.07 %   4.86 %  
Return on Managed Assets     2.17 %   2.25 %   2.77 %   3.00 %   2.34 %  

Adjusted Revenues, Net of Interest Expense(2):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  U.S. and Canada   $ 4,978   $ 4,782   $ 4,837   $ 4,728   $ 4,637   (7)%
  Mexico     206     194     228     242     269   31%
   
 
 
 
 
   
    Total   $ 5,184   $ 4,976   $ 5,065   $ 4,970   $ 4,906   (5)%
   
 
 
 
 
   

Net Income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  U.S. and Canada   $ 735   $ 762   $ 965   $ 1,100   $ 784   7%
  Mexico     97     88     102     90     127   31%
   
 
 
 
 
   
    Total   $ 832   $ 850   $ 1,067   $ 1,190   $ 911   9%
   
 
 
 
 
   
(1)
The 2005 first quarter includes a release of $129 million from the allowance for credit losses related to loan receivables that have been securitized during the quarter.

(2)
The abbreviated income statement presented above is prepared on a managed basis (a non-GAAP measure), and includes the effect of securitizations in Adjusted Revenues, Net of Interest Expense and Adjusted Net Credit Losses. This income statement reconciles to Net Income which is a GAAP measure. For a discussion of managed basis reporting see the Cards business on Page 6.

Reclassified to conform to the current period's presentation.

7


GRAPHIC

GLOBAL CONSUMER
CARDS
NORTH AMERICA CARDS—Page 2
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

KEY INDICATORS (in billions of dollars)                                  
EOP Open Accounts (in millions)     121.8     121.1     120.2     120.0     118.9   (2)%
Total Sales   $ 67.8   $ 74.3   $ 77.3   $ 82.5   $ 71.7   6%

Average Managed Loans

 

$

139.0

 

$

136.9

 

$

139.1

 

$

143.4

 

$

143.3

 

3%

Net Credit Margin (NCM)(1)

 

$

2,770

 

$

2,728

 

$

3,084

 

$

2,955

 

$

2,961

 

7%
  NCM as a % of Average Managed Loans     8.02 %   8.01 %   8.82 %   8.20 %   8.38 %  

Managed Average Yield

 

 

14.24

%

 

13.83

%

 

13.60

%

 

13.39

%

 

13.77

%

 
SUPPLEMENTAL DISCLOSURE:                                  
End of Period Managed Loans:                                  
  Bankcards   $ 112.1   $ 112.9   $ 115.2   $ 121.7   $ 115.8   3%
  Private Label     25.2     25.8     26.0     26.1     24.7   (2)%
   
 
 
 
 
   
  Total   $ 137.3   $ 138.7   $ 141.2   $ 147.8   $ 140.5   2%
   
 
 
 
 
   
Managed Net Interest Revenue (in millions of dollars)(2):                                  
  Bankcards   $ 3,108   $ 2,953   $ 2,904   $ 2,934   $ 2,844   (8)%
  Private Label     1,230     1,140     1,163     1,035     1,030   (16)%
   
 
 
 
 
   
  Total   $ 4,338   $ 4,093   $ 4,067   $ 3,969   $ 3,874   (11)%
   
 
 
 
 
   
  % of Average Managed Loans:                                  
  Bankcards     11.01 %   10.65 %   10.19 %   9.93 %   9.77 %  
  Private Label     19.46 %   18.07 %   17.98 %   15.88 %   16.51 %  
  Total     12.56 %   12.03 %   11.63 %   11.01 %   10.96 %  
Managed Net Credit Losses (in millions of dollars):                                  
  Bankcards   $ 1,864   $ 1,705   $ 1,523   $ 1,543   $ 1,514   (19)%
  Private Label     550     543     458     472     431   (22)%
   
 
 
 
 
   
  Total   $ 2,414   $ 2,248   $ 1,981   $ 2,015   $ 1,945   (19)%
   
 
 
 
 
   

Coincident Managed Net Credit Loss Ratio:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Bankcards     6.60 %   6.15 %   5.34 %   5.22 %   5.20 %  
  Private Label     8.70 %   8.61 %   7.08 %   7.24 %   6.91 %  
 
Total

 

 

6.99

%

 

6.61

%

 

5.66

%

 

5.59

%

 

5.50

%

 

12 Month Lagged Managed Net Credit Loss Ratio

 

 

8.43

%

 

8.02

%

 

6.93

%

 

6.15

%

 

5.68

%

 
Loans 90+Days Past Due (In millions of dollars):                                  
  Bankcards   $ 2,048   $ 1,817   $ 1,816   $ 1,919   $ 1,795   (12)%
  Private Label     843     748     777     748     684   (19)%
   
 
 
 
 
   
  Total   $ 2,891   $ 2,565   $ 2,593   $ 2,667   $ 2,479   (14)%
   
 
 
 
 
   
% of EOP Managed Loans:                                  
  Bankcards     1.83 %   1.61 %   1.58 %   1.58 %   1.55 %  
  Private Label     3.35 %   2.90 %   2.99 %   2.87 %   2.77 %  
  Total     2.10 %   1.85 %   1.84 %   1.80 %   1.76 %  
(1)
Total Revenues, net of Interest Expense less Adjusted Net Credit Losses. Previously reported as Risk Adjusted Revenue.

(2)
The abbreviated income statement on page 7 is prepared on a managed basis (a non-GAAP measure), and includes the effect of securitizations in Adjusted Revenues, Net of Interest Expense and Adjusted Net Credit Losses. This income statement reconciles to Net Income which is a GAAP measure. For a discussion of managed basis reporting see the Cards business on Page 6.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

8


GRAPHIC

GLOBAL CONSUMER
CARDS
INTERNATIONAL CARDS
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense                                  
  EMEA   $ 295   $ 286   $ 281   $ 296   $ 294  
  Japan     68     73     74     80     73   7%
  Asia (excluding Japan)     322     362     378     410     401   25%
  Latin America     54     60     54     112     68   26%
   
 
 
 
 
   
  Total Revenues, Net of Interest Expense     739     781     787     898     836   13%
Total Operating Expenses     405     446     437     485     487   20%
  Net Credit Losses     140     125     161     135     136   (3)%
  Specific and General Credit Reserve Build / (Release)     (1 )   (9 )   (85 )   (9 )   (5 ) NM
   
 
 
 
 
   
Total Provision for Credit Losses     139     116     76     126     131   (6)%
Income Before Taxes and Minority Interest     195     219     274     287     218   12%
Income Taxes and Minority Interest     47     57     74     36     43   (9)%
   
 
 
 
 
   
Net Income   $ 148   $ 162   $ 200   $ 251   $ 175   18%
   
 
 
 
 
   
Average Assets (in billions of dollars)   $ 15   $ 16   $ 17   $ 18   $ 20   33%
Return on Assets     3.97 %   4.07 %   4.68 %   5.55 %   3.55 %  

Net Income by Region:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  EMEA   $ 38   $ 36   $ 36   $ 55   $ 32   (16)%
  Japan     21     22     26     31     17   (19)%
  Asia (excluding Japan)     71     82     110     113     101   42%
  Latin America     18     22     28     52     25   39%
   
 
 
 
 
   
  Total   $ 148   $ 162   $ 200   $ 251   $ 175   18%
   
 
 
 
 
   
KEY INDICATORS (in billions of dollars)                                  

End of Period Loans

 

$

14.6

 

$

15.7

 

$

16.1

 

$

17.9

 

$

17.8

 

22%
EOP Open Accounts (in millions)     15.9     20.7     20.8     20.8     20.9   31%
Total Sales   $ 11.3   $ 12.7   $ 13.5   $ 15.3   $ 14.7   30%

Net Interest Revenue (in millions of dollars)

 

$

455

 

$

463

 

$

470

 

$

498

 

$

490

 

8%
  % of Average Loans     12.62 %   12.09 %   11.91 %   11.59 %   11.10 %  

Net Credit Margin (in millions of dollars)(1)

 

$

599

 

$

656

 

$

626

 

$

763

 

$

700

 

17%
  % of Average Loans     16.61 %   17.13 %   15.86 %   17.75 %   15.86 %  

Managed Average Yield

 

 

14.50

%

 

14.14

%

 

14.45

%

 

14.69

%

 

14.71

%

 

Average Loans:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  EMEA   $ 5.5   $ 5.5   $ 5.4   $ 5.8   $ 6.1   11%
  Japan     1.2     1.2     1.2     1.4     1.3   8%
  Asia (excluding Japan)     7.3     8.2     8.6     9.3     9.8   34%
  Latin America     0.5     0.5     0.5     0.6     0.7   40%
   
 
 
 
 
   
    Total   $ 14.5   $ 15.4   $ 15.7   $ 17.1   $ 17.9   23%
   
 
 
 
 
   

Coincident Net Credit Loss Ratio

 

 

3.85

%

 

3.25

%

 

4.09

%

 

3.16

%

 

3.08

%

 
12 Month Lagged Net Credit Loss Ratio     4.85 %   4.24 %   5.08 %   3.89 %   3.78 %  
Loans 90+Days Past Due (in millions of dollars)   $ 261   $ 243   $ 249   $ 277   $ 274   5%
  % of EOP Loans     1.80 %   1.55 %   1.55 %   1.55 %   1.54 %  
(1)
Total Revenues, net of Interest Expense less Adjusted Net Credit Losses. Previously reported as Risk Adjusted Revenue.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

9


GRAPHIC

GLOBAL CONSUMER
CONSUMER FINANCE
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 2,688   $ 2,677   $ 2,631   $ 2,765   $ 2,750   2%
Total Operating Expenses     923     873     853     951     960   4%
 
Net Credit Losses

 

 

870

 

 

857

 

 

832

 

 

872

 

 

797

 

(8)%
  Specific and General Credit Reserve Build / (Release)     1     (5 )   (70 )       (17 ) NM
  Provision for Benefits & Claims     45     42     24     38     37   (18)%
   
 
 
 
 
   
Total Provisions for Benefits, Claims and Credit Losses     916     894     786     910     817   (11)%
   
 
 
 
 
   
Income Before Taxes     849     910     992     904     973   15%
Income Taxes     282     316     349     320     344   22%
   
 
 
 
 
   
Net Income   $ 567   $ 594   $ 643   $ 584   $ 629   11%
   
 
 
 
 
   

Average Assets (in billions of dollars)

 

$

111

 

$

110

 

$

113

 

$

117

 

$

119

 

7%
Return on Assets     2.05 %   2.17 %   2.26 %   1.99 %   2.14 %  
Average Risk Capital   $ 3,710   $ 3,798   $ 3,675   $ 3,704   $ 3,876    
Return on Risk Capital     61 %   63 %   70 %   63 %   66 %  
Return on Invested Capital     22 %   21 %   23 %   21 %   23 %  

KEY INDICATORS:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Average Loans (in billions of dollars):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Real estate secured loans   $ 56.4   $ 56.7   $ 58.6   $ 61.2   $ 62.0   10%
  Personal loans     24.5     24.4     24.6     25.7     25.7   5%
  Auto     11.4     11.5     11.6     11.8     11.8   4%
  Sales finance and other     5.8     5.2     5.1     5.4     5.4   (7)%
   
 
 
 
 
   
    Total   $ 98.1   $ 97.8   $ 99.9   $ 104.1   $ 104.9   7%
   
 
 
 
 
   

Average Yield

 

 

13.14

%

 

13.09

%

 

12.83

%

 

12.70

%

 

12.76

%

 
Average Net Interest Margin     10.16 %   10.19 %   9.68 %   9.81 %   9.84 %  
Net Credit Margin (NCM)(1)   $ 1,818   $ 1,820   $ 1,799   $ 1,893   $ 1,953   7%
  NCM as a % of Average Loans     7.45 %   7.48 %   7.16 %   7.23 %   7.55 %  

Net Credit Loss Ratio

 

 

3.57

%

 

3.52

%

 

3.31

%

 

3.33

%

 

3.08

%

 

Loans 90+ Days Past Due (in millions of dollars)

 

$

2,127

 

$

1,948

 

$

1,938

 

$

2,014

 

$

1,875

 

(12)%
  % of EOP Loans     2.15 %   1.96 %   1.91 %   1.90 %   1.80 %  

Number of Sales Points:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  North America Branches     2,759     2,608     2,624     2,642     2,669   (3)%
  International Branches     940     997     1,039     969     1,011   8%
  Japan Automated Loan Machines     382     380     419     512     523   37%
   
 
 
 
 
   
    Total     4,081     3,985     4,082     4,123     4,203   3%
   
 
 
 
 
   
(1)
Total Revenues, net of Interest Expense less Net Credit Losses.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

10


GRAPHIC

GLOBAL CONSUMER
CONSUMER FINANCE
NORTH AMERICA CONSUMER FINANCE
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 1,835   $ 1,806   $ 1,753   $ 1,850   $ 1,845   1%
Total Operating Expenses     587     536     512     567     547   (7)%
 
Net Credit Losses

 

 

529

 

 

515

 

 

487

 

 

534

 

 

486

 

(8)%
  Specific and General Credit Reserve Build / (Release)     1     (5 )   (45 )       (17 ) NM
  Provision for Benefits & Claims     44     41     24     38     38   (14)%
   
 
 
 
 
   

Total Provisions for Benefits, Claims and Credit Losses

 

 

574

 

 

551

 

 

466

 

 

572

 

 

507

 

(12)%
   
 
 
 
 
   

Income Before Taxes

 

 

674

 

 

719

 

 

775

 

 

711

 

 

791

 

17%
Income Taxes     230     262     281     266     291   27%
   
 
 
 
 
   
Net Income   $ 444   $ 457   $ 494   $ 445   $ 500   13%
   
 
 
 
 
   
Average Assets (in billions of dollars)   $ 85   $ 85   $ 88   $ 91   $ 93   9%
Return on Assets     2.10 %   2.16 %   2.23 %   1.95 %   2.18 %  

KEY INDICATORS:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Average Loans (in billions of dollars):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Real estate secured loans   $ 49.6   $ 49.9   $ 51.4   $ 53.1   $ 53.7   8%
  Personal loans     12.2     12.3     12.6     12.9     12.9   6%
 
Auto

 

 

10.0

 

 

10.3

 

 

10.6

 

 

10.9

 

 

11.0

 

10%
  Sales finance and other     4.5     4.4     4.3     4.5     4.6   2%
   
 
 
 
 
   
    Total   $ 76.3   $ 76.9   $ 78.9   $ 81.4   $ 82.2   8%
   
 
 
 
 
   

Average Yield

 

 

11.93

%

 

11.78

%

 

11.50

%

 

11.33

%

 

11.42

%

 
Average Net Interest Margin     8.69 %   8.52 %   7.99 %   8.19 %   8.23 %  

Net Credit Margin (NCM)(1)

 

$

1,306

 

$

1,291

 

$

1,266

 

$

1,316

 

$

1,359

 

4%
  NCM as a % of Average Loans     6.88 %   6.75 %   6.38 %   6.43 %   6.70 %  

Net Credit Loss Ratio

 

 

2.79

%

 

2.69

%

 

2.46

%

 

2.61

%

 

2.40

%

 
Loans 90+ Days Past Due (in millions of dollars)   $ 1,589   $ 1,444   $ 1,479   $ 1,525   $ 1,399   (12)%
  % of EOP Loans     2.06 %   1.84 %   1.84 %   1.84 %   1.71 %  

Number of Branches:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  North America (excluding Mexico)     2,597     2,446     2,450     2,452     2,452   (6)%
  Mexico     162     162     174     190     217   34%
   
 
 
 
 
   
    Total     2,759     2,608     2,624     2,642     2,669   (3)%
   
 
 
 
 
   
(1)
Total Revenues, net of Interest Expense less Net Credit Losses.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

11


GRAPHIC

GLOBAL CONSUMER
CONSUMER FINANCE
INTERNATIONAL CONSUMER FINANCE
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 853   $ 871   $ 878   $ 915   $ 905   6%
Total Operating Expenses     336     337     341     384     413   23%
 
Net Credit Losses

 

 

341

 

 

342

 

 

345

 

 

338

 

 

311

 

(9)%
  Specific and General Credit Reserve Build / (Release)             (25 )        
  Provision for Benefits & Claims     1     1             (1 ) NM
   
 
 
 
 
   

Total Provisions for Benefits, Claims and Credit Losses

 

 

342

 

 

343

 

 

320

 

 

338

 

 

310

 

(9)%
   
 
 
 
 
   
Income Before Taxes     175     191     217     193     182   4%
Income Taxes     52     54     68     54     53   2%
   
 
 
 
 
   
Net Income   $ 123   $ 137   $ 149   $ 139   $ 129   5%
   
 
 
 
 
   

Average Assets (in billions of dollars)

 

$

26

 

$

25

 

$

25

 

$

26

 

$

26

 

Return on Assets     1.90 %   2.20 %   2.37 %   2.13 %   2.01 %  

KEY INDICATORS:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Average Loans (in billions of dollars):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Real estate secured loans   $ 6.8   $ 6.8   $ 7.2   $ 8.1   $ 8.3   22%
  Personal loans     12.3     12.1     12.0     12.8     12.8   4%
  Auto     1.4     1.2     1.0     0.9     0.8   (43)%
  Sales finance and other     1.3     0.8     0.8     0.9     0.8   (38)%
   
 
 
 
 
   
    Total   $ 21.8   $ 20.9   $ 21.0   $ 22.7   $ 22.7   4%
   
 
 
 
 
   

Average Yield

 

 

17.42

%

 

17.88

%

 

17.82

%

 

17.64

%

 

17.63

%

 
Average Net Interest Margin     15.35 %   16.33 %   16.02 %   15.66 %   15.70 %  

Net Credit Margin (NCM)(1)

 

$

512

 

$

529

 

$

533

 

$

577

 

$

594

 

16%
  NCM as a % of Average Loans     9.45 %   10.18 %   10.10 %   10.11 %   10.61 %  

Net Credit Loss Ratio

 

 

6.31

%

 

6.57

%

 

6.52

%

 

5.92

%

 

5.59

%

 

Loans 90+ Days Past Due (in millions of dollars)

 

$

538

 

$

504

 

$

459

 

$

489

 

$

476

 

(12)%
  % of EOP Loans     2.47 %   2.38 %   2.17 %   2.13 %   2.13 %  

Number of Sales Points:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Japan Branches     530     530     529     405     405   (24)%
  Japan Automated Loan Machines     382     380     419     512     523   37%
   
 
 
 
 
   
    Total Japan     912     910     948     917     928   2%
  EMEA Branches     199     228     234     252     264   33%
  Asia (excluding Japan) Branches     119     146     173     196     224   88%
  Latin America Branches     92     93     103     116     118   28%
   
 
 
 
 
   
    Total     1,322     1,377     1,458     1,481     1,534   16%
   
 
 
 
 
   

Japan:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Average Loans (in billions of dollars)   $ 11.9   $ 11.4   $ 10.8   $ 11.2   $ 10.9   (8)%
  Net Credit Loss Ratio     10.08 %   10.45 %   10.99 %   10.36 %   9.25 %  
  Net Income (in millions of dollars)   $ 81   $ 88   $ 95   $ 98   $ 122   51%
(1)
Total Revenues, net of Interest Expense less Net Credit Losses.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

12


GRAPHIC

GLOBAL CONSUMER
RETAIL BANKING
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 4,303   $ 4,452   $ 4,587   $ 4,654   $ 4,947   15%
Total Operating Expenses     2,291     2,468     2,521     2,684     2,693   18%
  Net Credit Losses     205     207     219     276     218   6%
  Specific and General Credit Reserve Build / (Release)     (19 )   (138 )   (188 )   (104 )   (23 ) (21)%
  Provision for Benefits & Claims     182     182     182     191     180   (1)%
   
 
 
 
 
   
Total Provisions for Benefits, Claims and Credit Losses     368     251     213     363     375   2%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     1,644     1,733     1,853     1,607     1,879   14%
Income Taxes     495     552     599     451     582   18%
Minority Interest, Net of Tax     14     14     14     14     12   (14)%
   
 
 
 
 
   
Net Income   $ 1,135   $ 1,167   $ 1,240   $ 1,142   $ 1,285   13%
   
 
 
 
 
   
Average Assets (in billions of dollars)   $ 241   $ 261   $ 276   $ 286   $ 294   22%
Return on Assets     1.89 %   1.80 %   1.79 %   1.59 %   1.77 %  
Average Risk Capital   $ 12,890   $ 13,091   $ 13,669   $ 14,237   $ 14,949    
Return on Risk Capital     35 %   36 %   36 %   32 %   35 %  
Return on Invested Capital     18 %   18 %   18 %   17 %   18 %  
KEY INDICATORS:                                  
Average Customer Deposits (in billions of dollars):                                  
  North America   $ 112.2   $ 115.7   $ 116.9   $ 118.0   $ 120.6   7%
  Bank Deposit Program Balances(1)     41.8     41.7     41.4     41.4     42.3   1%
   
 
 
 
 
   
  Total North America     154.0     157.4     158.3     159.4     162.9   6%
  International     96.3     102.1     104.9     109.6     112.6   17%
   
 
 
 
 
   
    Total   $ 250.3   $ 259.5   $ 263.2   $ 269.0   $ 275.5   10%
   
 
 
 
 
   
Average Loans (in billions of dollars):                                  
  North America   $ 121.9   $ 127.8   $ 134.1   $ 143.3   $ 150.1   23%
  North America—Liquidating     6.3     5.9     5.4     5.3     2.4   (62)%
  International     38.2     45.8     50.5     53.9     54.6   43%
   
 
 
 
 
   
    Total   $ 166.4   $ 179.5   $ 190.0   $ 202.5   $ 207.1   24%
   
 
 
 
 
   
Net Interest Revenue   $ 2,618   $ 2,692   $ 2,807   $ 2,916   $ 2,886   10%
Net Credit Loss Ratio—Consumer     0.49 %   0.51 %   0.47 %   0.46 %   0.46 %  
Net Credit Loss Ratio—Commercial Business     0.51 %   0.31 %   0.43 %   0.89 %   0.28 %  
Loans 90+Days Past Due—Consumer (in millions of dollars)   $ 3,698   $ 3,576   $ 3,907   $ 4,094   $ 3,992   8%
  % of EOP Loans     2.86 %   2.46 %   2.53 %   2.47 %   2.30 %  
Cash Basis Loans—Commercial Business (in millions of dollars)   $ 1,213   $ 1,173   $ 1,000   $ 735   $ 593   (51)%
  % of EOP Loans     3.11 %   2.96 %   2.55 %   1.78 %   1.56 %  
EOP Accounts (in millions):                                  
  North America     30.8     31.2     32.6     32.6     32.4   5%
  International     18.1     23.9     24.2     24.1     24.5   35%
   
 
 
 
 
   
    Total     48.9     55.1     56.8     56.7     56.9   16%
   
 
 
 
 
   
Branches:                                  
  Citibanking North America     779     775     776     775     883   13%
  Mexico     1,357     1,347     1,347     1,349     1,346   (1)%
  International     868     1,110     1,118     1,129     1,144   33%
   
 
 
 
 
   
    Total     3,004     3,232     3,241     3,253     3,373   13%
   
 
 
 
 
   
Investment AUM's (in billions):                                  
  North America   $ 73.4   $ 73.3   $ 74.7   $ 78.5   $ 78.8   7%
  International     54.1     55.9     58.8     63.3     64.6   19%
   
 
 
 
 
   
    Total   $ 127.5   $ 129.2   $ 133.5   $ 141.8   $ 143.4   12%
   
 
 
 
 
   
(1)
The Bank Deposit Program balances are generated from the Smith Barney channel (Global Wealth Management segment) and the funds are managed by Citibanking North America.

Reclassified to conform to the current period's presentation.

13


GRAPHIC

GLOBAL CONSUMER
RETAIL BANKING
NORTH AMERICA RETAIL BANKING—Page 1
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense:                                  
  Retail Distribution   $ 751   $ 778   $ 786   $ 751   $ 852   13%
  Commercial Business     474     619     620     582     678   43%
  Prime Home Finance     442     312     414     339     492   11%
  Student Loans     149     149     151     163     132   (11)%
  Primerica Financial Services     531     529     532     549     551   4%
   
 
 
 
 
   
Total North America, excluding Mexico     2,347     2,387     2,503     2,384     2,705   15%
Mexico     551     560     578     663     602   9%
   
 
 
 
 
   
  Total Revenues, Net of Interest Expense     2,898     2,947     3,081     3,047     3,307   14%
Total Operating Expenses     1,542     1,698     1,733     1,795     1,699   10%
  Net Credit Losses     72     71     64     113     54   (25)%
  Specific and General Credit Reserve Build / (Release)     (18 )   (148 )   (180 )   (109 )   (8 ) 56%
  Provision for Benefits & Claims     180     180     181     190     178   (1)%
   
 
 
 
 
   
Total Provisions for Benefits, Claims and Credit Losses     234     103     65     194     224   (4)%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     1,122     1,146     1,283     1,058     1,384   23%
Income Taxes     339     368     422     312     437   29%
Minority Interest, Net of Tax     14     14     14     15     12   (14)%
   
 
 
 
 
   
Net Income   $ 769   $ 764   $ 847   $ 731   $ 935   22%
   
 
 
 
 
   
Net Income by Business:                                  
  Retail Distribution   $ 133   $ 124   $ 130   $ 127   $ 184   38%
  Commercial Business     161     190     259     155     252   57%
  Prime Home Finance     183     147     157     108     189   3%
  Student Loans     58     56     55     58     52   (10)%
  Primerica Financial Services     137     131     136     140     134   (2)%
   
 
 
 
 
   
Total North America, excluding Mexico     672     648     737     588     811   21%
Mexico     97     116     110     143     124   28%
   
 
 
 
 
   
      Total Net Income   $ 769   $ 764   $ 847   $ 731   $ 935   22%
   
 
 
 
 
   
KEY INDICATORS:                                  
Net Interest Revenue   $ 1,740   $ 1,742   $ 1,817   $ 1,844   $ 1,814   4%
Net Credit Loss Ratio—Consumer     0.11 %   0.18 %   0.09 %   0.13 %   0.15 %  
Net Credit Loss Ratio—Commercial Business     0.51 %   0.30 %   0.44 %   0.86 %   0.13 %  
Loans 90+Days Past Due—Consumer (in millions of dollars)   $ 2,163   $ 2,054   $ 2,473   $ 2,515   $ 2,469   15%
  % of EOP Loans     2.30 %   2.03 %   2.29 %   2.10 %   2.00 %  
Cash Basis Loans—Commercial Business (in millions of dollars)   $ 1,135   $ 1,094   $ 957   $ 701   $ 560   (53)%
  % of EOP Loans     3.15 %   3.23 %   2.74 %   1.93 %   1.67 %  

Reclassified to conform to the current period's presentation.

14


GRAPHIC

GLOBAL CONSUMER
RETAIL BANKING
NORTH AMERICA RETAIL BANKING—Page 2
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

KEY INDICATORS (continued):                                  
Retail Distribution—Average Balances (in billions of dollars)                                  
  Checking, Savings & Money Market Deposits   $ 60.8   $ 63.0   $ 64.0   $ 63.9   $ 65.6   8%
  Time Deposits, CDs and Other     11.9     11.2     10.7     10.6     10.9   (8)%
   
 
 
 
 
   
    Total Branch Deposits     72.7     74.2     74.7     74.5     76.5   5%
  Smith Barney Bank Deposit Program(1)     41.8     41.7     41.4     41.4     42.3   1%
   
 
 
 
 
   
    Total Deposits   $ 114.5   $ 115.9   $ 116.1   $ 115.9   $ 118.8   4%
   
 
 
 
 
   
  Investment AUMs (EOP)   $ 40.0   $ 40.1   $ 40.5   $ 42.6   $ 41.9   5%
  Average Loans   $ 7.1   $ 7.4   $ 7.6   $ 8.0   $ 8.3   15%
Commercial Business—Average Balances (in billions of dollars)                                  
  Checking, Savings & Money Market Deposits   $ 13.1   $ 13.3   $ 13.1   $ 13.5   $ 13.4   2%
  Time Deposits, CDs and Other     1.0     1.1     1.2     1.5     1.7   70%
   
 
 
 
 
   
    Total Deposits   $ 14.1   $ 14.4   $ 14.3   $ 15.0   $ 15.1   7%
   
 
 
 
 
   
  Average Loans   $ 26.9   $ 26.6   $ 26.3   $ 26.8   $ 27.3   2%
  Average Loans—Liquidating     6.3     5.9     5.4     5.3     2.4   (62)%
   
 
 
 
 
   
  Average Loans—Total(2)   $ 33.2   $ 32.5   $ 31.7   $ 32.1   $ 29.7   (10)%
   
 
 
 
 
   
Prime Home Finance—Balances (in billions of dollars)                                  
  Average Loans   $ 60.2   $ 66.5   $ 72.2   $ 78.1   $ 82.4   37%
  Originations   $ 22.0   $ 29.2   $ 22.9   $ 25.0   $ 24.0   9%
  Third Party Mortgage Servicing Portfolio (EOP)   $ 174.5   $ 170.1   $ 297.5   $ 291.3   $ 288.8   66%
  Net Servicing & Gain/(Loss) on Sale   $ 107.1   $ (84.0 ) $ 25.8   $ (48.5 ) $ 82.3   (23)%
Student Loans—Balances (in billions of dollars):                                  
  Average Loans(3)   $ 24.5   $ 24.5   $ 25.2   $ 25.9   $ 26.8   9%
  Originations   $ 2.2   $ 1.0   $ 2.6   $ 2.0   $ 2.5   14%
Primerica Financial Services:                                  
  Life Insurance in Force (in billions of dollars)   $ 510.7   $ 522.0   $ 534.2   $ 545.4   $ 553.1   8%
  Loan Volumes (in millions of dollars)(4)   $ 749.3   $ 1,104.0   $ 961.0   $ 987.0   $ 972.8   26%
  Mutual Fund / UIT Sales at NAV (in millions of dollars)   $ 927   $ 861   $ 768   $ 769   $ 903   (3)%
  Variable Annuity Net Written Premiums & Deposits (in millions of dollars)   $ 296   $ 263   $ 258   $ 278   $ 328   11%
  Investment AUMs (EOP)   $ 25.5   $ 25.7   $ 25.7   $ 27.9   $ 27.5   8%
Mexico—Average Balances (in billions of dollars)                                  
  Checking, Savings & Money Market Deposits   $ 12.3   $ 11.8   $ 12.0   $ 12.4   $ 12.9   5%
  Time Deposits, CDs and Other     9.0     9.6     9.2     9.5     10.0   11%
   
 
 
 
 
   
  Total Deposits   $ 21.3   $ 21.4   $ 21.2   $ 21.9   $ 22.9   8%
   
 
 
 
 
   
  Investment AUMs (EOP)   $ 7.9   $ 7.5   $ 8.5   $ 8.0   $ 9.4   19%
  Average Loans   $ 6.3   $ 6.2   $ 6.2   $ 6.9   $ 7.3   16%
North America Retail Banking (including Mexico, in billions of dollars)                                  
  Total Average Deposits   $ 154.0   $ 157.4   $ 158.3   $ 159.4   $ 162.9   6%
  Total Average Loans   $ 128.2   $ 133.7   $ 139.5   $ 148.6   $ 152.5   19%
  Total Investment Product Sales(5)   $ 5.5   $ 4.7   $ 4.7   $ 5.1   $ 6.2   13%
  Total Investment AUMs (EOP)   $ 73.4   $ 73.3   $ 74.7   $ 78.5   $ 78.8   7%
  Total EOP Accounts (in millions)     30.8     31.2     32.6     32.6     32.4   5%
    Checking Accounts (in millions)     11.7     11.8     11.8     11.8     11.4   (3)%
(1)
The Bank Deposit Program balances are generated from the Smith Barney channel (Global Wealth Management segment) and the funds are managed by Citibanking North America.

(2)
In the 2004 second quarter, approximately $2.0 billion of operating leases were reclassified from loans to other assets.

(3)
Includes approximately $2 billion of Loans Held for Sale each quarter.

(4)
Represents loan products marketed by Primerica Financial Services; the receivables are primarily reflected in the assets of Consumer Finance.

(5)
Investment product sales include mutual funds, annuities, structured notes, brokerage activity and other investment products.

Reclassified to conform to the current period's presentation.

15


GRAPHIC

GLOBAL CONSUMER
RETAIL BANKING
INTERNATIONAL RETAIL BANKING—Page 1
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense:                                  
  EMEA   $ 685   $ 721   $ 687   $ 764   $ 766   12%
  Japan     125     119     113     114     121   (3)%
  Asia (excluding Japan)     467     540     574     583     610   31%
  Latin America     128     125     132     146     143   12%
   
 
 
 
 
   
  Total Revenues, Net of Interest Expense     1,405     1,505     1,506     1,607     1,640   17%
Total Operating Expenses     749     770     788     889     994   33%
  Net Credit Losses     133     136     155     163     164   23%
  Specific and General Credit Reserve Build / (Release)     (1 )   10     (8 )   5     (15 ) NM
  Provision for Benefits & Claims     2     2     1     1     2  
   
 
 
 
 
   
Total Provisions for Benefits, Claims and Credit Losses     134     148     148     169     151   13%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     522     587     570     549     495   (5)%
Income Taxes and Minority Interest     156     184     177     138     145   (7)%
   
 
 
 
 
   
Net Income   $ 366   $ 403   $ 393   $ 411   $ 350   (4)%
   
 
 
 
 
   
Net Income (loss) by Region:                                  
  EMEA   $ 132   $ 151   $ 90   $ 138   $ 93   (30)%
  Japan     40     37     43     35     36   (10)%
  Asia (excluding Japan)     171     191     214     207     201   18%
  Latin America     23     24     46     31     20   (13)%
   
 
 
 
 
   
    Total   $ 366   $ 403   $ 393   $ 411   $ 350   (4)%
   
 
 
 
 
   
KEY INDICATORS:                                  
Net Interest Revenue   $ 878   $ 950   $ 990   $ 1,072   $ 1,072   22%
Net Credit Loss Ratio—Consumer     1.48 %   1.28 %   1.33 %   1.21 %   1.20 %  
Net Credit Loss Ratio—Commercial Business     0.45 %   0.42 %   0.33 %   1.05 %   1.38 %  
Loans 90+Days Past Due—Consumer (in millions of dollars)   $ 1,535   $ 1,522   $ 1,434   $ 1,579   $ 1,523   (1)%
  % of EOP Loans     4.35 %   3.46 %   3.08 %   3.15 %   3.05 %  
Cash Basis Loans—Commercial Business (in millions of dollars)   $ 78   $ 79   $ 43   $ 34   $ 33   (58)%
  % of EOP Loans     2.60 %   1.38 %   0.99 %   0.71 %   0.73 %  

NM Not meaningful

Reclassified to conform to the current period's presentation.

16


GRAPHIC

GLOBAL CONSUMER
RETAIL BANKING
INTERNATIONAL RETAIL BANKING—Page 2

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

KEY INDICATORS (Continued):                                  
International—Balances (in billions of dollars)                                  
  Checking, Savings & Money Market Deposits   $ 51.4   $ 54.7   $ 55.4   $ 58.2   $ 59.6   16%
  Time Deposits, CDs and Other     44.9     47.4     49.5     51.4     53.0   18%
   
 
 
 
 
   
    Total Average Deposits   $ 96.3   $ 102.1   $ 104.9   $ 109.6   $ 112.6   17%
   
 
 
 
 
   
  Investment Sales   $ 10.2   $ 9.7   $ 8.8   $ 9.8   $ 11.3   11%
  Investment AUMs (EOP)   $ 54.1   $ 55.9   $ 58.8   $ 63.3   $ 64.6   19%
Average Customer Deposits by Region (in billions of dollars):                                  
  EMEA   $ 23.9   $ 24.1   $ 23.9   $ 25.5   $ 26.0   9%
  Japan     22.6     21.7     21.6     21.9     21.8   (4)%
  Asia (excluding Japan)     43.2     49.6     52.5     55.3     57.8   34%
  Latin America     6.6     6.7     6.9     6.9     7.0   6%
   
 
 
 
 
   
    Total   $ 96.3   $ 102.1   $ 104.9   $ 109.6   $ 112.6   17%
   
 
 
 
 
   
Average Loans by Type (in billions of dollars):                                  
  Mortgages   $ 12.5   $ 16.4   $ 19.1   $ 20.2   $ 20.7   66%
  Auto     2.4     2.4     2.5     2.5     2.4  
  Personal     18.8     20.6     21.3     23.1     23.2   23%
  Commercial Markets     3.0     4.7     5.3     5.0     4.5   50%
  Other     1.5     1.7     2.3     3.1     3.8   NM
   
 
 
 
 
   
    Total   $ 38.2   $ 45.8   $ 50.5   $ 53.9   $ 54.6   43%
   
 
 
 
 
   
Average Loans by Region (in billions of dollars):                                  
  EMEA   $ 18.0   $ 18.1   $ 18.4   $ 19.5   $ 19.2   7%
  Japan     0.3     0.3     0.3     0.3     0.3  
  Asia (excluding Japan)     19.0     26.6     31.0     33.3     34.3   81%
  Latin America     0.9     0.8     0.8     0.8     0.8   (11)%
   
 
 
 
 
   
    Total   $ 38.2   $ 45.8   $ 50.5   $ 53.9   $ 54.6   43%
   
 
 
 
 
   
EOP Accounts by Region (in billions of dollars):                                  
  EMEA   $ 7.9   $ 8.0   $ 8.1   $ 8.3   $ 8.4   6%
  Japan     2.2     2.2     2.1     2.1     2.1   (5)%
  Asia (excluding Japan)     5.8     11.5     11.8     11.4     11.7   NM
  Latin America     2.2     2.2     2.2     2.3     2.3   5%
   
 
 
 
 
   
    Total   $ 18.1   $ 23.9   $ 24.2   $ 24.1   $ 24.5   35%
   
 
 
 
 
   
Branches by Region:                                  
  EMEA     596     599     604     606     612   3%
  Japan     25     25     25     25     25  
  Asia (excluding Japan)     106     341     342     347     354   NM
  Latin America     141     145     147     151     153   9%
   
 
 
 
 
   
    Total     868     1,110     1,118     1,129     1,144   33%
   
 
 
 
 
   

NM Not meaningful

Reclassified to conform to the current period's presentation.

17


GRAPHIC

CORPORATE AND INVESTMENT BANK
INCOME STATEMENT
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Revenues:                                  
  Commissions and Fees   $ 586   $ 485   $ 460   $ 515   $ 601   3%
  Asset Management and Administration Fees     610     630     624     677     696   14%
  Investment Banking     830     917     793     1,016     805   (3)%
  Principal Transactions     963     728     228     608     1,533   59%
  Other     254     1,013     469     318     250   (2)%
   
 
 
 
 
   
    Total Non-Interest Revenues     3,243     3,773     2,574     3,134     3,885   20%
    Net Interest and Dividends     2,228     2,291     2,203     2,328     2,149   (4)%
   
 
 
 
 
   
      Total Revenues, Net of Interest Expense     5,471     6,064     4,777     5,462     6,034   10%
   
 
 
 
 
   
Non-Interest Expenses:                                  
  Compensation and Benefits     1,905     1,959     1,657     2,139     2,227   17%
  Other Operating and Administrative Expenses     1,114     9,189     1,397     1,165     1,439   29%
   
 
 
 
 
   
      Total Non-Interest Expenses     3,019     11,148     3,054     3,304     3,666   21%
   
 
 
 
 
   
Provision for Credit Losses     (60 )   (347 )   (405 )   (163 )   (56 ) 7%
   
 
 
 
 
   
Income (Loss) Before Taxes and Minority Interest     2,512     (4,737 )   2,128     2,321     2,424   (4)%
Income Taxes (Benefits)     789     (1,951 )   633     622     734   (7)%
Minority Interest, Net of Tax     16     20     44     13     11   (31)%
   
 
 
 
 
   
    Net Income (Loss)   $ 1,707   $ (2,806 ) $ 1,451   $ 1,686   $ 1,679   (2)%
   
 
 
 
 
   
Pre-tax Profit Margin     45.9 %   (78.1 )%   44.5 %   42.5 %   40.2 %  
Non-Compensation Expenses as a Percent of Net Revenues(1)     20.4 %   167.7 %   29.2 %   21.3 %   23.8 %  
Compensation and Benefits Expenses as a Percent of Net Revenues(1)(2)     34.8 %   35.7 %   34.7 %   39.2 %   32.9 %  
Compensation and Benefits Expenses as a Percent of Risk Adjusted Revenues(1)(2)(3)     34.4 %   33.6 %   32.0 %   38.0 %   32.6 %  
(1)
The 2004 second quarter period excludes revenue of $584 million related to the gain on Samba.

(2)
The 2005 first quarter period excludes Expenses of $243 million related to the repositioning of certain CIB businesses.

(3)
Risk Adjusted Revenues represent Revenues net of Interest Expense less Provision for Credit Losses.

NM Not meaningful

Reclassified to conform to the current period's presentation.

18


GRAPHIC

CORPORATE AND INVESTMENT BANK
CIB REVENUE DETAILS
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Revenue Details:                                  
  Investment Banking Revenue:                                  
    Advisory and Other Fees   $ 203   $ 235   $ 204   $ 348   $ 256   26%
    Equity Underwriting     302     253     205     348     269   (11)%
    Debt Underwriting     498     544     557     588     500  
    Revenue Allocated to Private Client Segment:                                  
      Equity Underwriting     (115 )   (63 )   (60 )   (78 )   (95 ) 17%
      Debt Underwriting     (32 )   (27 )   (18 )   (22 )   (22 ) 31%
   
 
 
 
 
   
        Total Investment Banking Revenue     856     942     888     1,184     908   6%
  Lending     439     522     504     521     510   16%
  Equity Markets     747     519     490     552     707   (5)%
  Fixed Income Markets     2,504     2,536     1,816     2,229     2,916   16%
  Other Capital Markets and Banking     (15 )   (24 )   35     (139 )   (142 ) NM
   
 
 
 
 
   
  Total Capital Markets and Banking Revenues(1)     4,531     4,495     3,733     4,347     4,899   8%
   
 
 
 
 
   
  Transaction Services     939     984     1,042     1,101     1,134   21%
  Other(2)     1     585     2     14     1  
   
 
 
 
 
   
  Total CIB Revenues   $ 5,471   $ 6,064   $ 4,777   $ 5,462   $ 6,034   10%
   
 
 
 
 
   
(1)
Capital Markets and Banking revenues reflect Citigroup's portion (49%) of the results of the Nikko Citigroup Joint Venture on each respective line with an offset in Other Capital Markets and Banking to conform to the GAAP presentation.

(2)
The 2004 second quarter includes a $584 million gain related to the sale of Samba.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

19


GRAPHIC

CORPORATE AND INVESTMENT BANK
CAPITAL MARKETS AND BANKING
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 4,531   $ 4,495   $ 3,733   $ 4,347   $ 4,899   8%
Total Operating Expenses     2,354     2,537     2,344     2,724     2,859   21%
Provision for Credit Losses     (26 )   (276 )   (335 )   (140 )   (46 ) (77)%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     2,203     2,234     1,724     1,763     2,086   (5)%
Income Taxes     711     713     522     494     637   (10)%
Minority Interest, Net of Tax     15     19     43     12     10   (33)%
   
 
 
 
 
   
Net Income   $ 1,477   $ 1,502   $ 1,159   $ 1,257   $ 1,439   (3)%
   
 
 
 
 
   
Average Risk Capital   $ 15,019   $ 17,470   $ 19,081   $ 19,094   $ 19,344    
Return on Risk Capital     40 %   35 %   24 %   26 %   30 %  
Return on Invested Capital     31 %   27 %   19 %   20 %   23 %  
Investment Banking                                  
Global Debt, Equity and Equity-related Underwriting:                                  
  Global Volume(1)   $ 172,766   $ 120,179   $ 129,174   $ 118,261   $ 148,179   (14)%
  Global Market Share     10.1 %   8.7 %   9.6 %   8.8 %   9.2 %  
  Rank     1     1     1     1     1    
 
U.S. Volume(1)

 

$

122,224

 

$

81,326

 

$

97,944

 

$

78,929

 

$

92,054

 

(25)%
  U.S. Market Share     12.4 %   10.0 %   11.6 %   9.9 %   10.8 %  
  Rank     1     1     1     1     1    
(1)
Full credit to book manager. Market volumes and shares sourced from Thomson Financial Securities Data.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

20


GRAPHIC

CORPORATE AND INVESTMENT BANK
TRANSACTION SERVICES
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 939   $ 984   $ 1,042   $ 1,101   $ 1,134   21%
Total Operating Expenses     658     692     711     780     801   22%
Provision for Credit Losses     (34 )   (71 )   (70 )   (23 )   (13 ) 62%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     315     363     401     344     346   10%
Income Taxes     81     102     116     83     101   25%
   
 
 
 
 
   
Net Income   $ 234   $ 261   $ 285   $ 261   $ 245   5%
   
 
 
 
 
   
Average Risk Capital   $ 1,263   $ 1,340   $ 1,462   $ 1,454   $ 1,435    
Return on Risk Capital     75 %   78 %   78 %   71 %   69 %  
Return on Invested Capital     47 %   48 %   47 %   43 %   40 %  
Revenue Details:                                  
  Cash Management   $ 522   $ 558   $ 618   $ 647   $ 658   26%
  Securities Services     277     283     274     304     333   20%
  Trade     140     143     150     150     143   2%
   
 
 
 
 
   
Total Revenues, Net of Interest Expense   $ 939   $ 984   $ 1,042   $ 1,101   $ 1,134   21%
   
 
 
 
 
   
Liability Balances (Average in billions)   $ 111   $ 113   $ 121   $ 138   $ 139   25%
Assets Under Custody (EOP in trillions)   $ 6.6   $ 7.0   $ 7.3   $ 7.9   $ 8.0   21%

Reclassified to conform to the current period's presentation.

21


GRAPHIC

GLOBAL WEALTH MANAGEMENT
SMITH BARNEY
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Revenues:                                  
Fee-Based and Net Interest Revenue   $ 848   $ 850   $ 849   $ 868   $ 908   7%
Commissions and Other Transactional Revenue     881     728     674     769     758   (14)%
   
 
 
 
 
   
Total Revenues, Net of Interest Expense     1,729     1,578     1,523     1,637     1,666   (4)%
   
 
 
 
 
   
Total Operating Expenses     1,320     1,234     1,204     1,257     1,351   2%
Total Provision for Credit Losses                      
   
 
 
 
 
   
Income Before Taxes     409     344     319     380     315   (23)%
Income Taxes     158     135     124     154     120   (24)%
   
 
 
 
 
   
Net Income   $ 251   $ 209   $ 195   $ 226   $ 195   (22)%
   
 
 
 
 
   
Pretax Profit Margin     24 %   22 %   21 %   23 %   19 %  
Average Risk Capital   $ 1,258   $ 1,261   $ 1,080   $ 905   $ 845    
Return on Risk Capital     80 %   67 %   72 %   99 %   94 %  
Return on Invested Capital     61 %   50 %   52 %   70 %   64 %  
Financial Consultants     12,037     12,094     12,096     12,138     12,189   1%
Annualized Revenue per FC (000)   $ 577   $ 527   $ 500   $ 536   $ 555   (4)%
Branch offices     528     526     526     524     522   (1)%
Assets (in billions of dollars):                                  

Client Assets Under Fee-Based Management:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Consulting Group and Internally Managed Accounts   $ 144   $ 146   $ 145   $ 156   $ 155   8%
  Financial Consultant Managed Accounts     76     76     76     84     84   11%
   
 
 
 
 
   
  Total Smith Barney   $ 220   $ 222   $ 221   $ 240   $ 239   9%
   
 
 
 
 
   
Total Client Assets(1)   $ 925   $ 924   $ 920   $ 978   $ 969   5%

Net Client Asset Flows

 

$

6

 

$

5

 

$

3

 

$

10

 

$

13

 

NM

Bank Deposit Program Balances

 

$

43

 

$

42

 

$

42

 

$

43

 

$

43

 

(1)
Total Client Assets excludes previously reported Other Investor Assets within Citigroup Global Markets. These assets were historically recorded in both Smith Barney and Citigroup Asset Management. They are not a business driver for Smith Barney, so we have excluded them from Smith Barney's schedule. They will continue to be reported in Asset Management's AUMs.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

22


GRAPHIC

GLOBAL WEALTH MANAGEMENT
PRIVATE BANK
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 573   $ 505   $ 482   $ 484   $ 504   (12)%
Total Operating Expenses(1)     339     286     292     733     339   0%
Total Provision for Credit Losses     4     (1 )   (7 )   (1 )   (16 ) NM
   
 
 
 
 
   
Income (Loss) Before Taxes     230     220     197     (248 )   181   (21)%
Income Taxes (Benefits)     71     68     61     (119 )   59   (17)%
   
 
 
 
 
   
Net Income (Loss)(1)   $ 159   $ 152   $ 136   $ (129 ) $ 122   (23)%
   
 
 
 
 
   
Pretax Profit Margin     40 %   44 %   41 %   (51 )%   36 %  
Average Risk Capital   $ 688   $ 727   $ 761   $ 828   $ 1,117    
Return on Risk Capital     93 %   84 %   71 %   (62 )%   44 %  
Return on Invested Capital     91 %   82 %   69 %   (63 )%   42 %  
Client Business Volumes (in billions of dollars):                                  
  Proprietary Managed Assets   $ 36   $ 36   $ 41   $ 44   $ 43   19%
  Other Assets under Fee-Based Management     8     8     8     8     9   13%
  Banking and Fiduciary Deposits     45     46     47     49     46   2%
  Investment Finance     38     40     41     42     42   11%
  Other, Principally Custody Accounts     75     73     75     81     81   8%
   
 
 
 
 
   
    Total Client Business Volumes   $ 202   $ 203   $ 212   $ 224   $ 221   9%
   
 
 
 
 
   
Revenues:                                  
  Recurring Fee-Based and Net Interest Revenues(2)   $ 396   $ 375   $ 391   $ 394   $ 401   1%
  Transactional Revenues     177     130     91     90     103   (42)%
         
 
 
 
 
   
      Total Revenues   $ 573   $ 505   $ 482   $ 484   $ 504   (12)%
   
 
 
 
 
   
          North America   $ 221   $ 217   $ 225   $ 231   $ 234   6%
          International     352     288     257     253     270   (23)%
   
 
 
 
 
   
    $ 573   $ 505   $ 482   $ 484   $ 504   (12)%
   
 
 
 
 
   
Net Credit Loss Ratio     0.04 %   (0.01 )%   (0.08 )%   (0.01 )%   (0.05 )%  
(1)
The 2004 fourth quarter includes a $244 million after-tax ($400 million pretax) charge related to the exit plan implementation for the Company's Private Bank operations in Japan.

(2)
Includes treasury revenue, which was previously disclosed separately.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

23


GRAPHIC

ASSET MANAGEMENT
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 461   $ 427   $ 442   $ 460   $ 413   (10)%
Total Operating Expenses     293     285     321     468     297   1%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     168     142     121     (8)     116   (31)%
Income Taxes     57     44     42     12     36   (37)%
Minority Interest, Net of Tax     6     (1 )       5     1   (83)%
   
 
 
 
 
   
Net Income (Loss)(1)   $ 105   $ 99   $ 79   $ (25)   $ 79   (25)%
   
 
 
 
 
   
Pre-tax profit margin     36.4 %   33.3 %   27.4 %   (1.7)%     28.1 %  
Average Risk Capital   $ 631   $ 587   $ 596   $ 618   $ 616    
Return on Risk Capital     67 %   68 %   53 %   (16)%     52 %  
Return on Invested Capital     14 %   14 %   12 %   0%     13 %  
Asset Management (Excl. Retirement Services):                                  
  Total Revenues, Net of Interest Expense   $ 386   $ 366   $ 369   $ 382   $ 349   (10)%
  Total Operating Expenses     263     255     288     434     264   0%
   
 
 
 
 
   
  Income Before Taxes and Minority Interest     123     111     81     (52)     85   (31)%
  Income Taxes     46     40     33     1     29   (37)%
  Minority Interest, Net of Tax     6     (2 )       5     1   (83)%
   
 
 
 
 
   
  Net Income (Loss)(1)   $ 71   $ 73   $ 48   $ (58)   $ 55   (23)%
   
 
 
 
 
   
Retirement Services:                                  
  Total Revenues, Net of Interest Expense   $ 75   $ 61   $ 73   $ 78   $ 64   (15)%
  Total Operating Expenses     30     30     33     34     33   10%
   
 
 
 
 
   
  Income (Loss) Before Taxes and Minority Interest     45     31     40     44     31   (31)%
  Income Taxes (Benefits)     11     4     9     11     7   (36)%
  Minority Interest, Net of Tax         1              
   
 
 
 
 
   
  Net Income (Loss)   $ 34   $ 26   $ 31   $ 33   $ 24   (29)%
   
 
 
 
 
   

Reclassified to conform to the current period's presentation.

24


GRAPHIC

GLOBAL INVESTMENT MANAGEMENT
ASSET MANAGEMENT — Page 2
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Net Flows by Business (in billions of dollars):                                  
Retail/Private Bank   $ 3.9   $ 0.1   $ 0.6   $ (0.2 ) $ 0.7   (82)%
Institutional(4)                                  
  Long Term     4.1     3.3     0.9     (10.1 )   2.1   (49)%
  Liquidity     (4.6 )   (0.1 )   5.6     6.9     9.4   NM
   
 
 
 
 
   
Total Institutional     (0.5 )   3.2     6.5     (3.2 )   11.5   NM
   
 
 
 
 
   
  Net Flows Excluding US Retail Money Markets   $ 3.4   $ 3.3   $ 7.1   $ (3.4 ) $ 12.2   NM
   
 
 
 
 
   
US Retail Money Markets   $   $ (3.2 ) $ (0.7 ) $ (0.4 ) $ 0.7  
Assets Under Management (in billions of dollars)(1):                                  
Assets Under Management by Business (in billions of dollars):                                  
Retail/Private Bank(2)(6)   $ 236.4   $ 231.8   $ 230.8   $ 239.1   $ 230.1   (3%)
Institutional(3)(6)     227.5     194.1     204.3     209.1     218.3   (4)%
Retirement Services     9.8     9.5     10.1     10.8     11.1   13%
   
 
 
 
 
   
  Total Assets Under Management(2, 3, 6)   $ 473.7   $ 435.4   $ 445.2   $ 459.0   $ 459.5   (3)%
   
 
 
 
 
   
Assets Under Management by Product (in billions of dollars):                                  
Equity/Balanced   $ 165.4   $ 166.8   $ 165.2   $ 172.1   $ 166.0   0%
Fixed Income(5)     185.7     147.0     152.4     152.3     151.5   (18)%
Money Markets/Liquidity     122.6     121.6     127.6     134.6     142.0   16%
   
 
 
 
 
   
  Total Assets Under Management(2, 3, 6)   $ 473.7   $ 435.4   $ 445.2   $ 459.0   $ 459.5   (3)%
   
 
 
 
 
   
Number of Morningstar 4- and 5-star Mutual Fund share classes(5)                                  
Equity     15     12     15     16     11   (27)%
Fixed Income     11     17     16     17     19   73%
CitiStreet Joint Venture—Assets Under Administration (in billions of dollars)   $ 208   $ 198   $ 202   $ 218   $ 224   8%
(1)
Assets Under Management are reported on a levered-basis which reflects assets purchased with borrowed funds. Assets owned by clients totaled $458 billion at March 31, 2005. Assets related to CAI Institutional alternative investments of $52 billion as of December 31, 2004 were previously shown here (on a levered basis), and are now reflected in Client Capital under Management (on an unlevered basis) in the Alternative Investments business.

(2)
Includes $34, $33, $34 and $34 billion for the first, second, third and fourth quarters of 2004, respectively, and $34 billion for the first quarter of 2005 for Citigroup Private Bank clients.

(3)
Includes St. Paul Travelers Fixed Income assets of $36, $2, $3 and $3 billion for the first, second, third and fourth quarters of 2004, respectively. Assets related to CAI Institutional alternative investments of $54, $52, $53 and $52 billion for the first, second, third and fourth quarters of 2004, respectively, were previously shown here (on a levered basis), and are now reflected in Client Capital under Management (on an unlevered basis) in the Alternative Investment business.

(4)
Institutional flows exclude the impact of changes in asset levels with the St. Paul Travelers Fixed Income account referenced in footnote (3).

(5)
Asset calculations are based on classes of such funds ranked by Morningstar. Number of funds reflects only one class per fund and are based on performance of non-money market retail funds.

(6)
Includes $3 billion of AUMs for the 2004 second, third and fourth quarters (Retail of $1 billion and Institutional of $2 billion for all three quarters) and $2 billion of AUM's for the first quarter of 2005 related to KorAm.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

25


GRAPHIC

ALTERNATIVE INVESTMENTS(1)
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 180   $ 537   $ 287   $ 659   $ 866   NM
Total Operating Expenses     87     123     112     140     105   21%
Provision for Credit Losses     1     (1 )             (100)%
   
 
 
 
 
   
Income Before Taxes and Minority Interest     92     415     175     519     761   NM
Income Taxes     30     135     54     164     267   NM
Minority Interest, Net of Tax     36     7     10     22     132   NM
   
 
 
 
 
   
Net Income   $ 26   $ 273   $ 111   $ 333   $ 362   NM
   
 
 
 
 
   
 
Assets (in billions)

 

$

8.6

 

$

8.4

 

$

8.4

 

$

8.9

 

$

9.7

 

 
  Average Risk Capital (in billions)     3.6     3.7     3.6     3.7     4.1    
  Return on Risk Capital     3 %   30 %   12 %   36 %   36 %  
  Return on Invested Capital     1 %   28 %   10 %   34 %   34 %  

Total Revenues, Net of Interest Expense (by Business):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Client   $ 49   $ 50   $ 58   $ 76   $ 62    
Proprietary Investment Activities:                                  
  Private Equity     76     460     225     563     752    
  Hedge Funds     50     (30 )   (15 )   7     30    
  Other     5     57     19     13     22    
   
 
 
 
 
   
Total Proprietary Investment Activities     131     487     229     583     804    
   
 
 
 
 
   
    Total   $ 180   $ 537   $ 287   $ 659   $ 866    
   
 
 
 
 
   
Total Revenues, Net of Interest Expense (by Type):                                  
Client   $ 49   $ 50   $ 58   $ 76   $ 62    
Proprietary Investment Activities:                                  
  Fees/Dividends/Interest     38     92     50     89     81    
  Realized & Unrealized Gains (including Public Mark-to-Market)     60     364     148     467     706    
  Other     33     31     31     27     17    
   
 
 
 
 
   
Total Proprietary Investment Activities     131     487     229     583     804    
   
 
 
 
 
   
    Total   $ 180   $ 537   $ 287   $ 659   $ 866    
   
 
 
 
 
   

Capital Under Management (in billions):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Client

 

$

21.8

 

$

19.7

 

$

20.2

 

$

20.4

 

$

20.2

 

 
Proprietary Investment Activities     7.3     7.4     7.6     8.1     8.8    
   
 
 
 
 
   
Capital Under Management   $ 29.1   $ 27.1   $ 27.8   $ 28.5   $ 29.0    
   
 
 
 
 
   
(1)
Includes Citigroup Venture Capital activities and certain other corporate investments.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

26


GRAPHIC

SUPPLEMENTAL INFORMATION
DISCONTINUED OPERATIONS(1)
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Total Revenues, Net of Interest Expense   $ 1,206   $ 1,107   $ 1,434   $ 1,425   $ 1,362   13%

Total Operating Expenses

 

 

222

 

 

220

 

 

289

 

 

281

 

 

273

 

23%
Provision for Benefits and Claims     649     627     853     788     692   7%
   
 
 
 
 
   
Income Before Taxes     335     260     292     356     397   19%
Income Taxes     86     96     47     113     124   44%
   
 
 
 
 
   
Net Income   $ 249   $ 164   $ 245   $ 243   $ 273   10%
   
 
 
 
 
   
(1)
Discontinued Operations represents the operations from the Company's January 31, 2005 announced agreement for the sale of Citigroup's Travelers Life & Annuity, and substantially all of Citigroup's international insurance business, to MetLife, Inc. The transaction is subject to certain domestic and international regulatory approvals, as well as other customary conditions to closing and is expected to close during the 2005 second or third quarter.

27


GRAPHIC

CITIGROUP CONSOLIDATED STATEMENT OF INCOME
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Revenues                                  
  Loan interest, including fees   $ 10,769   $ 10,794   $ 11,018   $ 11,215   $ 11,273   5%
  Other interest and dividends     4,328     4,627     5,181     5,751     6,262   45%
  Insurance premiums     648     636     668     774     735   13%
  Commissions and fees     4,139     4,308     3,305     4,229     4,209   2%
  Principal transactions     1,311     1,062     400     943     2,215   69%
  Asset management and administration fees     1,714     1,651     1,683     1,790     1,832   7%
  Realized gains (losses) from sales of investments     131     218     303     183     243   85%
  Other revenue     1,702     2,867     2,396     2,274     2,192   29%
   
 
 
 
 
   
    Total revenues     24,742     26,163     24,954     27,159     28,961   17%
    Interest expense     4,460     4,968     5,874     6,698     7,428   67%
   
 
 
 
 
   
    Total revenues, net of interest expense     20,282     21,195     19,080     20,461     21,533   6%
   
 
 
 
 
   

Benefits, Claims, and Credit Losses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Policyholder benefits and claims     227     223     206     228     217   (4)%
  Provision for credit losses     2,230     1,588     1,029     1,386     1,813   (19)%
   
 
 
 
 
   
    Total benefits, claims, and credit losses     2,457     1,811     1,235     1,614     2,030   (17)%
   
 
 
 
 
   

Operating Expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Non-insurance compensation and benefits     5,878     5,877     5,595     6,295     6,677   14%
  Net occupancy expense     1,067     1,228     1,242     1,303     1,253   17%
  Technology / communication expense     866     902     931     884     882   2%
  Insurance underwriting, acquisition and operating     102     93     85     76     82   (20)%
  Restructuring-related items     (3 )           (2 )     100%
  Other operating     2,510     10,313     2,602     3,118     2,761   10%
   
 
 
 
 
   
    Total operating expenses     10,420     18,413     10,455     11,674     11,655   12%
   
 
 
 
 
   

Income from Continuing Operations before Income

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Taxes and Minority Interest     7,405     971     7,390     7,173     7,848   6%
Provision (benefit) for income taxes     2,312     (47 )   2,258     2,044     2,516   9%
Minority interest, net of income taxes     69     38     69     51     164   NM
   
 
 
 
 
   
Income from Continuing Operations     5,024     980     5,063     5,078     5,168   3%
   
 
 
 
 
   
Discontinued Operations (1)                                  
  Income from Discontinued Operations     335     260     292     356     397    
  Provision for income taxes     86     96     47     113     124    
   
 
 
 
 
   

Income from Discontinued Operations, net

 

 

249

 

 

164

 

 

245

 

 

243

 

 

273

 

 
   
 
 
 
 
   
Net Income   $ 5,273   $ 1,144   $ 5,308   $ 5,321   $ 5,441   3%
   
 
 
 
 
   
(1)
Discontinued Operations represents the operations from the Company's January 31, 2005 announced agreement for the sale of Citigroup's Travelers Life & Annuity, and substantially all of Citigroup's international insurance business, to MetLife, Inc. The transaction is subject to certain domestic and international regulatory approvals, as well as other customary conditions to closing and is expected to close during the 2005 second or third quarter.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

28


GRAPHIC

CITIGROUP CONSOLIDATED BALANCE SHEET
(In millions of dollars)

 
  March 31,
2004

  June 30,
2004

  September 30,
2004

  December 31, 2004
  March 31,
2005 (1)

  March 31, 2005
vs.
December 31, 2004
Inc (Decr)

Assets                                  
Cash and due from banks (including segregated cash and other deposits)   $ 23,104   $ 26,462   $ 25,483   $ 23,556   $ 25,620   9%
Deposits at interest with banks     23,104     24,710     23,407     23,889     28,563   20%
Federal funds sold and securities borrowed or purchased under agreements to resell     184,089     194,594     208,159     200,739     202,099   1%
Brokerage receivables     35,159     41,494     37,987     39,273     40,747   4%
Trading account assets     232,227     245,037     264,227     280,167     272,841   (3)%
Investments     203,311     205,245     205,632     213,243     167,585   (21)%
Loans, net of unearned income                                  
  Consumer     383,678     398,558     408,376     435,226     430,008   (1)%
  Corporate     100,438     112,859     112,309     113,603     117,651   4%
   
 
 
 
 
   
Loans, net of unearned income     484,116     511,417     520,685     548,829     547,659  
Allowance for credit losses     (12,506 )   (12,715 )   (12,034 )   (11,269 )   (10,894 ) 3%
   
 
 
 
 
   
  Total loans, net     471,610     498,702     508,651     537,560     536,765  
Goodwill     28,549     30,215     30,809     31,992     32,076  
Intangible assets     13,953     14,525     16,192     15,271     15,572   2%
Reinsurance recoverables     4,598     4,683     4,722     4,783     818   (83)%
Separate and variable accounts     28,841     29,474     29,839     32,264     1,225   (96)%
Other assets     69,046     81,427     81,446     81,364     71,093   (13)%
Assets of discontinued operations held for sale                     95,078  
   
 
 
 
 
   
Total assets   $ 1,317,591   $ 1,396,568   $ 1,436,554   $ 1,484,101   $ 1,490,082  
   
 
 
 
 
   

Liabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Non-interest-bearing deposits in U.S. offices   $ 30,078   $ 31,654   $ 30,785   $ 31,533   $ 32,840   4%
  Interest-bearing deposits in U.S. offices     151,124     153,237     156,802     161,113     166,141   3%
  Non-interest-bearing deposits in offices outside the U.S.     25,730     27,182     27,420     28,379     29,930   5%
  Interest-bearing deposits in offices outside the U.S.     292,257     312,327     319,444     341,056     339,958  
   
 
 
 
 
   
Total deposits     499,189     524,400     534,451     562,081     568,869   1%

Federal funds purchased and securities loaned or sold under agreements to repurchase

 

 

179,743

 

 

202,940

 

 

217,157

 

 

209,555

 

 

217,599

 

4%
Brokerage payables     37,271     42,524     41,986     50,208     52,088   4%
Trading account liabilities     127,076     132,247     137,078     135,487     120,511   (11)%
Contractholder funds and separate and variable accounts     60,618     62,237     63,341     68,801     1,621   (98)%
Insurance policy and claims reserves     17,871     18,007     18,416     19,177     4,994   (74)%
Investment banking and brokerage borrowings     26,159     26,459     27,697     25,799     30,433   18%
Short-term borrowings     40,705     40,917     35,506     30,968     32,271   4%
Long-term debt     178,588     189,071     198,713     207,910     208,148  
Other liabilities(2)     48,487     59,455     58,843     64,824     56,658   (13)%
Liabilities of discontinued operations held for sale                     86,376  
   
 
 
 
 
   
Total liabilities     1,215,707     1,298,257     1,333,188     1,374,810     1,379,568  
   
 
 
 
 
   

Stockholders' equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Preferred Stock     1,125     1,125     1,125     1,125     1,125  
Common Stock     55     55     55     55     55  
Additional paid-in capital     18,407     18,519     18,685     18,851     19,884   5%
Retained earnings     96,659     95,707     98,930     102,154     105,269   3%
Treasury stock     (11,442 )   (11,135 )   (10,814 )   (10,644 )   (10,497 ) 1%
Accumulated other changes in equity from nonowner sources     (122 )   (3,338 )   (2,424 )   (304 )   (1,681 ) NM
Unearned compensation     (2,798 )   (2,622 )   (2,191 )   (1,946 )   (3,641 ) (87)%
   
 
 
 
 
   
Total stockholders' equity     101,884     98,311     103,366     109,291     110,514   1%
   
 
 
 
 
   
Total liabilities and stockholders' equity   $ 1,317,591   $ 1,396,568   $ 1,436,554   $ 1,484,101   $ 1,490,082  
   
 
 
 
 
   
(1)
Preliminary.

(2)
Includes allowance for credit losses for letters of credit and unfunded lending commitments of $600 million for the first, second, third and fourth quarters of 2004, respectively, and $600 million for the first quarter of 2005.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

29


GRAPHIC

CITIGROUP SEGMENT BALANCE SHEET(1)
March 31, 2005
(In millions of dollars)

 
  Global Consumer
  Corporate and
Investment
Banking

  Global Wealth
Management

  Asset
Management

  Alternative
Investments

  Corporate/ Other
& Consolidating
Eliminations

  Discontinued
Operations

  Total Citigroup
Consolidated
(GAAP)

 
Assets:                                                  
Cash and due from banks   $ 9,866   $ 15,450   $ 152   $ 131   $ 5   $ 16   $   $ 25,620  
Deposits at interest with banks     4,608     23,301     609         43     2         28,563  
Federal funds sold and securities borrowed or purchased under agreements to resell     2,389     199,092     286     332                 202,099  
Brokerage receivables     4     26,127     14,616                     40,747  
Trading account assets     2,579     269,316     649     262         35         272,841  
Investments     50,108     93,158     1,741     475     8,983     13,120         167,585  
Consumer loans     389,408         40,600                     430,008  
Corporate loans         117,406         50     177     18         117,651  
   
 
 
 
 
 
 
 
 
  Loans, net of unearned income     389,408     117,406     40,600     50     177     18         547,659  
Allowance for credit losses     (7,972 )   (2,834 )   (88 )                   (10,894 )
   
 
 
 
 
 
 
 
 
  Total loans, net     381,436     114,572     40,512     50     177     18         536,765  
Goodwill     23,410     5,924     377     2,003         362         32,076  
Intangible assets     14,190     330         847         205         15,572  
Reinsurance receivables     818                             818  
Separate and variable accounts     1,225                             1,225  
Other     34,118     25,968     3,015     1,355     497     6,140         71,093  
Assets of discontinued operations held for sale                             95,078     95,078  
   
 
 
 
 
 
 
 
 
Total identifiable assets   $ 524,751   $ 773,238   $ 61,957   $ 5,455   $ 9,705   $ 19,898   $ 95,078   $ 1,490,082  
   
 
 
 
 
 
 
 
 
Liabilities and Equity:                                                  
Total deposits   $ 239,251   $ 236,229   $ 92,787   $ 531   $   $ 71   $   $ 568,869  
Federal funds purchased and securities loaned or sold under agreements to repurchase     7,302     207,906     1,971     420                 217,599  
Brokerage payables         47,920     4,168                     52,088  
Trading account liabilities     177     119,823     414     39     58             120,511  
Contractholder funds and separate and variable accounts     1,621                             1,621  
Insurance policy and claims reserve     4,844                     150         4,994  
Investment banking and brokerage borrowings         30,433                         30,433  
Short-term borrowings     2,268     15,781     2,432     3         11,787         32,271  
Long-term debt     41,861     60,479         4         105,804         208,148  
Other liabilities     23,777     28,078     1,967     465     1,987     384         56,658  
Liabilities of discontinued operations held for sale                             86,376     86,376  
Net intersegment funding/(lending)     203,650     26,589     (41,782 )   3,993     7,660     (208,812 )   8,702      
Stockholders' equity                         110,514         110,514  
   
 
 
 
 
 
 
 
 
Total liabilities and equity allocation to businesses   $ 524,751   $ 773,238   $ 61,957   $ 5,455   $ 9,705   $ 19,898   $ 95,078   $ 1,490,082  
   
 
 
 
 
 
 
 
 
Average Risk Capital for the Three Months Ended March 31, 2005:                                                  
Average Risk Capital(1)(2)   $ 26,058   $ 20,779   $ 1,962   $ 616   $ 4,089   $ (1,834 ) $ 3,244   $ 54,914  

NOTE—The above supplemental information reflects the Company's consolidated period ending GAAP balance sheet broken out by reporting segment. The respective segment information closely depicts the assets and liabilities managed by each segment. While this presentation is not defined by GAAP (generally accepted accounting principles), the Company believes that these non-GAAP financial measures enhance investors understanding of the balance sheet components managed by the underlying business segments as well as the beneficial interrelationship of the asset and liability dynamics of the balance sheet components among the Company's business segments. The Company believes that investors may find it useful to see these non-GAAP financial measures to analyze financial performance. The table above provides the supplemental information and the corresponding GAAP financial measure at March 31, 2005.

This Segment Balance Sheet closely depicts the assets and liabilities managed by each of the respective business segments. The reported balances have been derived from the core financial reporting processes managed by the respective segment's finance organization. Adjustments have been made, where they are significant, to balances managed by one segment's financial infrastructure on behalf of another segment's customer base.

(1)
Preliminary

(2)
Risk Capital provides a better understanding of the capital resources employed in each segment. Risk Capital is defined as the amount of capital needed to cover unexpected economic losses during extreme events and is the denominator used in calculating Return on Risk Capital on page 31 of the supplement. Management believes Return on Risk Capital is useful to make incremental decisions and serves as a key metric for organic growth initiatives. Return on Risk Capital is a non-GAAP performance measure.

30


GRAPHIC

CITIGROUP—RETURN ON CAPITAL(1)

 
  Average Risk Capital ($M)
  Return on Risk Capital
  Return on Invested Capital
 
  First
Quarter
2004

  Fourth
Quarter
2004

  First
Quarter
2005

  First
Quarter
2004

  Fourth
Quarter
2004

  First
Quarter
2005

  First
Quarter
2004

  Fourth
Quarter
2004

  First
Quarter
2005

Global Consumer:                                          
  Cards   $ 5,513   $ 5,300   $ 7,233   71%   108%   61%   24%   36%   25%
  Consumer Finance     3,710     3,704     3,876   61%   63%   66%   22%   21%   23%
  Retail Banking     12,890     14,237     14,949   35%   32%   35%   18%   17%   18%
  Other                        
   
 
 
 
 
 
 
 
 
    Total Global Consumer     22,113     23,241     26,058   47%   53%   44%   20%   23%   20%
   
 
 
 
 
 
 
 
 
Corporate and Investment Banking:                                          
  Capital Markets and Banking     15,019     19,094     19,344   40%   26%   30%   31%   20%   23%
  Transaction Services     1,263     1,454     1,435   75%   71%   69%   47%   43%   40%
  Other                        
   
 
 
 
 
 
 
 
 
    Total Corporate and Investment Banking     16,282     20,548     20,779   42%   33%   33%   33%   24%   24%
   
 
 
 
 
 
 
 
 

Global Wealth Management:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Smith Barney     1,258     905     845   80%   99%   94%   61%   70%   64%
  Private Bank     688     828     1,117   93%   (62)%   44%   91%   (63)%   42%
   
 
 
 
 
 
 
 
 
  Total Global Wealth Management     1,946     1,733     1,962   85%   22%   66%   70%   17%   54%
   
 
 
 
 
 
 
 
 

Asset Management

 

 

631

 

 

618

 

 

616

 

67%

 

(16)%

 

52%

 

14%

 

0%

 

13%
Alternative Investments     3,647     3,722     4,089   3%   36%   36%   1%   34%   34%
Corporate / Other(2)     (1,017 )   (2,082 )   (1,834 ) NM   NM   NM   NM   NM   NM
   
 
 
 
 
 
 
 
 
Total Citigroup—Continuing
Operations(2)(3)
  $ 43,602   $ 47,780   $ 51,670   46%   42%   41%            
   
 
 
 
 
 
 
 
 
Discontinued
Operations(4)
    3,479     3,355     3,244   29%   29%   34%   26%   26%   31%
   
 
 
 
 
 
 
 
 

Total Citigroup—Net
Income(2)(4)

 

$

47,081

 

$

51,135

 

$

54,914

 

45%

 

41%

 

40%

 

21%

 

20%

 

20%
   
 
 
 
 
 
 
 
 
(1)
Risk Capital is defined as the amount of capital needed to cover unexpected economic losses during extreme events. Return on Risk Capital is defined as income divided by Risk Capital. Return on Invested Capital is a similar calculation but includes adjustments for goodwill and intangibles in both the numerator and denominator, similar to those necessary to translate return on tangible equity to return on total equity. Return on Risk Capital and Return on Invested Capital are non-GAAP performance measures. Management believes Return on Risk Capital is useful to make incremental investment decisions and serves as a key metric for organic growth initiatives. Return on Invested Capital is used for multi-year investment decisions and as a long term performance measure.

(2)
Average Risk Capital is net of the cross-sector diversification. Average Invested Capital includes the difference between Tangible Equity and Risk Capital, which is also included in the Total Citigroup Return on Invested Capital.

(3)
On a Continuing Operations Basis. See Note 4 on page 2.

(4)
Total Citigroup Return on Invested Capital equals Citigroup Return on Equity.

NM
Not meaningful

31


GRAPHIC

CONSUMER LOAN DELINQUENCY AMOUNTS, NET CREDIT LOSSES AND RATIOS
(In millions of dollars, except loan amounts in billions)

 
  90 Days Or More Past Due(1)
   
  Net Credit Losses(1)
   
 
 
  EOP
Loans
1Q05

  Average
Loans
1Q05

 
 
  1Q04
  4Q04
  1Q05
  1Q04
  4Q04
  1Q05
 
PRODUCT VIEW:                                                  
  Cards   $ 3,152   $ 2,944   $ 2,753   $ 158.3   $ 2,554   $ 2,150   $ 2,081   $ 161.2  
  Ratio     2.08 %   1.78 %   1.74 %         6.69 %   5.33 %   5.23 %      
    North America Cards     2,891     2,667     2,479     140.5     2,414     2,015     1,945     143.3  
      Ratio     2.10 %   1.80 %   1.76 %         6.99 %   5.59 %   5.50 %      
    International Cards     261     277     274     17.8     140     135     136     17.9  
      Ratio     1.80 %   1.55 %   1.54 %         3.85 %   3.16 %   3.08 %      
  Consumer Finance     2,127     2,014     1,875     104.3     870     872     797     104.9  
  Ratio     2.15 %   1.90 %   1.80 %         3.57 %   3.33 %   3.08 %      
    North America Consumer Finance     1,589     1,525     1,399     82.0     529     534     486     82.2  
      Ratio     2.06 %   1.84 %   1.71 %         2.79 %   2.61 %   2.40 %      
    International Consumer Finance     538     489     476     22.3     341     338     311     22.7  
      Ratio     2.47 %   2.13 %   2.13 %         6.31 %   5.92 %   5.59 %      
  Retail Banking (excluding Commercial Markets)     3,698     4,094     3,992     173.2     155     186     192     169.0  
  Ratio     2.86 %   2.47 %   2.30 %         0.49 %   0.46 %   0.46 %      
    North America Retail Banking     2,163     2,515     2,469     123.3     26     36     43     119.1  
      Ratio     2.30 %   2.18 %   2.00 %         0.11 %   0.13 %   0.15 %      
    International Retail Banking     1,535     1,579     1,523     49.9     129     150     149     49.9  
      Ratio     4.35 %   3.15 %   3.05 %         1.48 %   1.21 %   1.20 %      
  Private Bank     155     127     125     39.0     4     (1 )   (5 )   38.7  
  Ratio     0.43 %   0.33 %   0.32 %         0.04 %   (0.01 )%   (0.05 )%      
  Other                 1.6     (1 )   (1 )       1.4  
   
 
 
 
 
 
 
 
 
Managed Loans (Excluding Commercial Markets)(2)   $ 9,132   $ 9,179   $ 8,745   $ 476.4   $ 3,582   $ 3,206   $ 3,065   $ 475.2  
  Ratio     2.19 %   1.92 %   1.84 %         3.47 %   2.73 %   2.62 %      

Securitized Receivables (all in North America Cards)

 

 

(1,399

)

 

(1,296

)

 

(1,296

)

 

(87.7

)

 

(1,325

)

 

(1,174

)

 

(1,162

)

 

(86.5

)
Loans Held-for-Sale         (32 )   (10 )   (0.6 )       (40 )   (4 )   (0.2 )
   
 
 
 
 
 
 
 
 
On-Balance Sheet Loans (Excluding Commercial Markets)   $ 7,733   $ 7,851   $ 7,439   $ 388.1   $ 2,257   $ 1,992   $ 1,899   $ 388.5  
  Ratio     2.27 %   2.02 %   1.92 %         2.68 %   2.09 %   1.98 %      

 

 

Cash-Basis Loans(1)


 

 


 

Net Credit Losses(1)


 

 


 
    Commercial Markets Groups   $ 1,213   $ 735   $ 593     38.0   $ 50   $ 90   $ 26     38.1  
      Ratio     3.11 %   1.78 %   1.56 %         0.51 %   0.89 %   0.28 %      
   
 
 
 
 
 
 
 
 
Total Consumer Loans(2)(3)                     $ 426.1                     $ 426.6  
   
 
 
 
 
 
 
 
 

REGIONAL VIEW (Excluding Commercial Markets):

 
  90 Days Or More Past Due(1)
   
  Net Credit Losses(1)
   
 
 
  EOP
Loans
1Q05

  Average
Loans
1Q05

 
 
  1Q04
  4Q04
  1Q05
  1Q04
  4Q04
  1Q05
 
  North America (excluding Mexico)   $ 6,316   $ 6,327   $ 5,957   $ 361.2   $ 2,959   $ 2,546   $ 2,428   $ 359.3  
    Ratio     1.96 %   1.75 %   1.65 %         3.72 %   2.88 %   2.74 %      
  Mexico     395     433     436     9.3     14     37     47     9.1  
    Ratio     5.43 %   4.93 %   4.70 %         0.77 %   1.69 %   2.07 %      
  Europe, Middle East and Africa     1,722     1,781     1,732     38.5     207     230     227     38.5  
    Ratio     5.08 %   4.53 %   4.50 %         2.46 %   2.40 %   2.39 %      
  Japan     382     308     276     14.8     305     297     257     15.6  
    Ratio     2.14 %   1.91 %   1.86 %         7.07 %   7.15 %   6.68 %      
  Asia (excluding Japan)     281     299     316     49.3     91     95     101     49.5  
    Ratio     0.83 %   0.61 %   0.64 %         1.09 %   0.79 %   0.82 %      
  Latin America     36     31     28     3.3     6     1     5     3.2  
    Ratio     1.27 %   0.93 %   0.85 %         0.76 %   0.18 %   0.59 %      
   
 
 
 
 
 
 
 
 
Managed Loans (Excluding Commercial Markets)(2)   $ 9,132   $ 9,179   $ 8,745   $ 476.4   $ 3,582   $ 3,206   $ 3,065   $ 475.2  
  Ratio     2.19 %   1.92 %   1.84 %         3.47 %   2.73 %   2.62 %      
Securitized Receivables (all in North America Cards)     (1,399 )   (1,296 )   (1,296 )   (87.7 )   (1,325 )   (1,174 )   (1,162 )   (86.5 )
Loans Held-for-Sale         (32 )   (10 )   (0.6 )       (40 )   (4 )   (0.2 )
   
 
 
 
 
 
 
 
 
On-Balance Sheet Loans (Excluding Commercial Markets)   $ 7,733   $ 7,851   $ 7,439   $ 388.1   $ 2,257   $ 1,992   $ 1,899   $ 388.5  
  Ratio     2.27 %   2.02 %   1.92 %         2.68 %   2.09 %   1.98 %      
(1)
The ratios of 90 days or more past due, cash-basis loans and net credit losses are calculated based on end-of-period and average loans, respectively, both net of unearned income.

(2)
This table presents consumer credit information on a managed basis and shows the impact of securitizations to reconcile to a held basis. Only North America Cards from a product view and North America from a regional view are impacted. Managed basis reporting is a non-GAAP measure. Held basis reporting is the related GAAP measure. For a discussion of managed basis reporting see the Cards business on page 6.

(3)
Total Loans and Total Average Loans exclude certain interest and fees on credit cards of approximately $4 billion and $4 billion, respectively, which are included in Consumer Loans on the Consolidated Balance Sheet.

Reclassified to conform to the current period's presentation.

32


GRAPHIC

ALLOWANCE FOR CREDIT LOSSES
TOTAL CITIGROUP
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Allowance for Credit Losses at Beginning of Period   $ 12,643   $ 12,506   $ 12,715   $ 12,034   $ 11,269    
   
 
 
 
 
   
Gross Credit (Losses)     (3,012 )   (2,660 )   (2,574 )   (2,627 )   (2,451 ) 19%
Gross Recoveries     527     535     660     550     549   4%
   
 
 
 
 
   
  Net Credit (Losses) / Recoveries (NCL's)     (2,485 )   (2,125 )   (1,914 )   (2,077 )   (1,902 ) 23%
   
 
 
 
 
   
NCL'S—Excluding Loan Charge-offs with a Specific Reserve     2,343     2,078     1,665     1,919     1,797   (23)%
General Reserve Releases     (171 )   (541 )   (752 )   (618 )   (20 ) 88%
General Reserve Builds             66     12      
Specific Reserve Builds     58     51     50     73     36   (38)%
   
 
 
 
 
   
  Provision for Credit Losses     2,230     1,588     1,029     1,386     1,813   (19)%
Other(1)     118     746     204     (74 )   (286 )  
   
 
 
 
 
   
Allowance for Credit Losses at End of Period   $ 12,506   $ 12,715   $ 12,034   $ 11,269   $ 10,894    
   
 
 
 
 
   
Corporate Allowance for Unfunded Lending
Commitments(2)
  $ 600   $ 600   $ 600   $ 600   $ 600    
   
 
 
 
 
   
Total Allowance for Loans, Leases and
Unfunded Lending Commitments
  $ 13,106   $ 13,315   $ 12,634   $ 11,869   $ 11,494    
   
 
 
 
 
   
Total Allowance for Loans, Leases and Unfunded Lending
Commitments as a Percentage of Total Loans
    2.71 %   2.60 %   2.43 %   2.16 %   2.10 %  
(1)
Includes all adjustments to the Allowance for Credit Losses, such as changes in the allowance from acquisitions, securitizations, foreign exchange translation, purchase accounting adjustments, etc. The significant items reported on this line for the periods presented include:

(a)
For the first quarter 2005, reductions to the credit loss reserves of $129 million related to securitizations and $90 million from the sale of CitiCapital's transportation portfolio.

(b)
For the second quarter 2004, the addition of $715 million of credit loss reserves from the acquisition of KorAm Bank.

(c)
For the first quarter 2004, the addition of $148 million of credit loss reserves related to the acquisition of Washington Mutual Finance Corporation.

(2)
Represents additional credit reserves recorded as other liabilities on the Consolidated Balance Sheet.

NM Not meaningful

Reclassified to conform to the current period's presentation.

33


GRAPHIC

ALLOWANCE FOR CREDIT LOSSES
CONSUMER LOANS(1)
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Allowance for Credit Losses at Beginning of Period   $ 9,088   $ 9,218   $ 9,316   $ 8,894   $ 8,379    
   
 
 
 
 
   
Gross Credit (Losses)     (2,746 )   (2,572 )   (2,390 )   (2,533 )   (2,379 ) 13%
Gross Recoveries     439     425     455     451     454   3%
   
 
 
 
 
   
  Net Credit (Losses)/Recoveries (NCL's)     (2,307 )   (2,147 )   (1,935 )   (2,082 )   (1,925 ) 17%
   
 
 
 
 
   
NCL'S—Excluding Loan Charge-offs with a Specific Reserve     2,307     2,126     1,863     1,984     1,884   (18)%
General Reserve Releases     (21 )   (191 )   (502 )   (468 )   (20 ) 5%
General Reserve Builds             66     12      
Specific Reserve Builds     4         4     21     5   25%
   
 
 
 
 
   
  Provision for Credit Losses     2,290     1,935     1,431     1,549     1,869   (18)%
Other(2)     147     310     82     18     (263 )  
   
 
 
 
 
   
Allowance for Credit Losses at End of Period   $ 9,218   $ 9,316   $ 8,894   $ 8,379   $ 8,060    
   
 
 
 
 
   
Net Consumer Credit (Losses) as a
Percentage of Average Consumer Loans
    2.45 %   2.22 %   1.93 %   1.97 %   1.83 %  
Consumer Allowance for Credit Losses
As a Percentage of Total Consumer Loans
    2.40 %   2.34 %   2.18 %   1.93 %   1.87 %  
(1)
Includes Commercial Business loans and loans made to Private Bank clients.

(2)
Includes all adjustments to the Allowance for Credit Losses, such as changes in the allowance from acquisitions, securitizations, foreign exchange translation, purchase accounting adjustments, etc. The significant items reported on this line for the periods presented include:

(a)
For the first quarter 2005, reductions to the credit loss reserves of $129 million related to securitizations and $90 million from the sale of CitiCapital's transportation portfolio.

(b)
For the second quarter 2004, the addition of $274 million of credit loss reserves from the acquisition of KorAm Bank.

(c)
For the first quarter 2004, the addition of $148 million of credit loss reserves related to the acquisition of Washington Mutual Finance Corporation.

NM Not meaningful

Reclassified to conform to the current period's presentation.

34


GRAPHIC

ALLOWANCE FOR CREDIT LOSSES
CORPORATE LOANS(1)
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

  1Q 2005 vs.
1Q 2004 Increase/
(Decrease)

Allowance for Credit Losses at Beginning of Period   $ 3,555   $ 3,288   $ 3,399   $ 3,140   $ 2,890    
   
 
 
 
 
   
Gross Credit (Losses)     (266 )   (88 )   (184 )   (94 )   (72 ) 73%
Gross Recoveries     88     110     205     99     95   8%
   
 
 
 
 
   
  Net Credit (Losses) / Recoveries (NCL's)     (178 )   22     21     5     23   NM
   
 
 
 
 
   
NCL'S—Excluding Loan Charge-offs with a Specific Reserve     36     (48 )   (198 )   (65 )   (87 ) NM
General Reserve Releases     (150 )   (350 )   (250 )   (150 )     100%
General Reserve Builds                      
Specific Reserve Builds     54     51     46     52     31   (43)%
   
 
 
 
 
   
  Provision for Credit Losses     (60 )   (347 )   (402 )   (163 )   (56 ) 7%
Other(2)     (29 )   436     122     (92 )   (23 )  
   
 
 
 
 
   
Allowance for Credit Losses at End of Period   $ 3,288   $ 3,399   $ 3,140   $ 2,890   $ 2,834    
   
 
 
 
 
   
Net Corporate Credit (Losses) as a Percentage of Average Corporate Loans     0.73 %   NM     NM     NM     NM    
Corporate Allowance for Credit Losses As a Percentage of Total Corporate Loans     3.27 %   3.01 %   2.80 %   2.54 %   2.41 %  
Corporate Allowance for Unfunded Lending Commitments (3)   $ 600   $ 600   $ 600   $ 600   $ 600    
   
 
 
 
 
   
Total Corporate Allowance for Loans, Leases and Unfunded Lending Commitments   $ 3,888   $ 3,999   $ 3,740   $ 3,490   $ 3,434    
   
 
 
 
 
   
Total Allowance for Loans, Leases and Unfunded Lending Commitments as a Percentage of Total Corporate Loans     3.87 %   3.54 %   3.33 %   3.07 %   2.92 %  
(1)
Includes Loans related to the Corporate / Other segment.

(2)
Includes all adjustments to the Allowance for Credit Losses, such as changes in the allowance from acquisitions, securitizations, foreign exchange translation, purchase accounting adjustments, etc. The significant items reported on this line for the periods presented include:

(a)
The 2004 second quarter includes the addition of $441 million of credit loss reserves related to the acquisition of KorAm Bank.

(3)
Represents additional credit reserves recorded as other liabilities on the Consolidated Balance Sheet.

NM
Not meaningful

Reclassified to conform to the current period's presentation.

35


GRAPHIC

NON-PERFORMING ASSETS
(In millions of dollars)

 
  1Q
2004

  2Q
2004

  3Q
2004

  4Q
2004

  1Q
2005

 
CASH-BASIS AND RENEGOTIATED LOANS                                
Corporate Cash-Basis Loans                                
Collateral Dependent (at lower of cost or collateral value)   $ 71   $ 59   $ 15   $ 7   $ 8  
Other     2,842     2,560     2,185     1,899     1,724  
   
 
 
 
 
 
    Total Corporate Cash-Basis Loans   $ 2,913   $ 2,619   $ 2,200   $ 1,906   $ 1,732  
   
 
 
 
 
 
Corporate Cash-Basis Loans                                
JENA(1)   $ 805   $ 748   $ 553   $ 483   $ 510  
Other International(2)(3)     2,108     1,871     1,647     1,423     1,222  
   
 
 
 
 
 
    Total Corporate Cash-Basis Loans   $ 2,913   $ 2,619   $ 2,200   $ 1,906   $ 1,732  
   
 
 
 
 
 
Corporate Cash-Basis Loans as a % of Total Corporate Loans     2.90 %   2.32 %   1.96 %   1.68 %   1.47 %

Consumer Cash-Basis (excluding Commercial Markets)

 

$

4,693

 

$

4,399

 

$

4,452

 

$

4,728

 

$

4,477

 
Commercial Markets Cash-Basis Loans     1,213     1,173     1,000     735     593  
   
 
 
 
 
 
  Total Consumer Cash-Basis Loans   $ 5,906   $ 5,572   $ 5,452   $ 5,463   $ 5,070  
   
 
 
 
 
 
CitiCapital Collateral Dependent Loans (included in Commercial Markets Cash-Basis Loans)   $ 474   $ 377   $ 440   $ 285   $ 167  
   
 
 
 
 
 
Renegotiated Loans (includes Corporate and Commercial Markets Loans)   $ 124   $ 111   $ 95   $ 83   $ 36  
   
 
 
 
 
 
OTHER REAL ESTATE OWNED AND OTHER REPOSSESSED ASSETS                                
Consumer(4)   $ 396   $ 369   $ 373   $ 320   $ 286  
Corporate and Investment Bank(4)     94     98     95     126     127  
   
 
 
 
 
 
TOTAL OTHER REAL ESTATE OWNED   $ 490   $ 467   $ 468   $ 446   $ 413  
   
 
 
 
 
 
OTHER REPOSSESSED ASSETS(5)   $ 123   $ 97   $ 100   $ 93   $ 74  
   
 
 
 
 
 
(1)
JENA includes Japan, Western Europe and North America.

(2)
Other International includes Asia (excluding Japan), Mexico, Latin America, Central and Eastern Europe, the Middle East and Africa.

(3)
Includes $227 million, $313 million, $248 million and $209 million of cash-basis loans for KorAm at June 30, 2004, September 30, 2004, December 31, 2004 and March 31, 2005, respectively. The $39 million decrease from December 31, 2004, reflects the Company's ongoing review of KorAm's loan portfolio.

(4)
Represents repossessed real estate, carried at lower of cost or fair value, less costs to sell.

(5)
Primarily transportation equipment, carried at lower of cost or fair value, less costs to sell.

Reclassified to conform to the current period's presentation.

36




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