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GOODWILL AND INTANGIBLE ASSETS
3 Months Ended
Mar. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]  
GOODWILL AND INTANGIBLE ASSETS GOODWILL AND INTANGIBLE ASSETS
Goodwill
The changes in Goodwill were as follows:
In millions of dollarsGlobal Consumer BankingInstitutional Clients GroupTotal
Balance at December 31, 2020$12,142 $10,020 $22,162 
Foreign currency translation(68)(189)(257)
Balance at March 31, 2021$12,074 $9,831 $21,905 

Citi tests goodwill for impairment annually as of July 1 (the annual test) and through interim assessments between annual tests if an event occurs or circumstances change that could more-likely-than-not reduce the fair value of a reporting unit below its carrying amount. The results of the 2020 annual impairment test resulted in fair values as a percentage of carrying values between 115% and 136%. During the three months ended March 31, 2021, Citi qualitatively assessed the current environment, including the continuing impact of the COVID-19 pandemic, management’s announced strategy to pursue exits of its consumer franchises in 13 markets within Asia GCB, observed changes in market multiples, actual business performance, together with the latest available management forecasts. Based on the above, Citi determined it was not more-likely-than-not that the fair value of any reporting unit was below its book value and there was no indication of impairment as of March 31, 2021.
While the inherent risk related to uncertainty is embedded in the key assumptions used in the valuations, the current environment continues to evolve. Deterioration in business performance or macroeconomic and market conditions, including potential adverse effects to economic forecasts due to the severity and duration of the pandemic, as well as the responses of governments, customers and clients, could negatively influence the assumptions used in the valuations, in particular, the discount rates, exit multiples and growth rates used in net income projections. If the future were to differ from management’s best estimate of key economic assumptions, and associated cash flows were to decrease, Citi could potentially experience material goodwill impairment charges in the future.
For additional information regarding Citi’s goodwill impairment testing process, see Notes 1 and 16 to the Consolidated Financial Statements in Citi’s 2020 Annual Report on Form 10-K. Refer to Note 3 for a description of Citi’s Business Segments.






Intangible Assets
The components of intangible assets were as follows:
 March 31, 2021December 31, 2020
In millions of dollarsGross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Gross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Purchased credit card relationships$5,614 $4,239 $1,375 $5,648 $4,229 $1,419 
Credit card contract-related intangibles(1)
3,906 1,288 2,618 3,929 1,276 2,653 
Core deposit intangibles44 44  45 44 
Other customer relationships426 299 127 455 314 141 
Present value of future profits31 29 2 32 30 
Indefinite-lived intangible assets185  185 190 — 190 
Other61 60 1 72 67 
Intangible assets (excluding MSRs)$10,267 $5,959 $4,308 $10,371 $5,960 $4,411 
Mortgage servicing rights (MSRs)(2)
433  433 336 — 336 
Total intangible assets$10,700 $5,959 $4,741 $10,707 $5,960 $4,747 
(1)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount as of March 31, 2021 and December 31, 2020, respectively.
(2)For additional information on Citi’s MSRs, see Note 18 to the Consolidated Financial Statements.

The changes in intangible assets were as follows:
In millions of dollarsNet carrying amount at December 31, 2020Acquisitions/renewals/
divestitures
AmortizationImpairmentsFX translation and otherNet carrying amount at March 31, 2021
Purchased credit card relationships(1)
$1,419 $ $(43)$ $(1)$1,375 
Credit card contract-related intangibles(2)
2,653  (35)  2,618 
Core deposit intangibles (1)   
Other customer relationships141  (6) (8)127 
Present value of future profits    2 
Indefinite-lived intangible assets190    (5)185 
Other5 (10) 1 1 
Intangible assets (excluding MSRs)$4,411 $5 $(95)$ $(13)$4,308 
Mortgage servicing rights (MSRs)(3)
336 433 
Total intangible assets$4,747 $4,741 
(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and include credit card accounts primarily in the Costco, Macy’s and Sears portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount at March 31, 2021 and December 31, 2020, respectively.
(3)For additional information on Citi’s MSRs, including the rollforward for the three months ended March 31, 2021, see Note 18 to the Consolidated Financial Statements.