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GOODWILL AND INTANGIBLE ASSETS - Changes in Intangible Assets (Details) - USD ($)
$ in Millions
3 Months Ended 12 Months Ended
Mar. 31, 2021
Dec. 31, 2020
Finite and Indefinite-lived Intangible Assets    
Beginning balance $ 4,411  
Acquisitions/renewals/ divestitures 5  
Amortization (95)  
Impairments 0  
FX translation and other (13)  
Ending balance 4,308 $ 4,411
Mortgage servicing rights (MSRs) 433 336
Total intangible assets 4,741 4,747
Indefinite-lived intangible assets    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 190  
Acquisitions/renewals/ divestitures 0  
Amortization 0  
Impairments 0  
FX translation and other (5)  
Ending balance 185 190
Purchased credit card relationships    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 1,419  
Acquisitions/renewals/ divestitures 0  
Amortization (43)  
Impairments 0  
FX translation and other (1)  
Ending balance 1,375 1,419
Credit card contract related intangibles    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 2,653  
Acquisitions/renewals/ divestitures 0  
Amortization (35)  
Impairments 0  
FX translation and other 0  
Ending balance 2,618 2,653
Core deposit intangibles    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 1  
Acquisitions/renewals/ divestitures 0  
Amortization (1)  
Impairments 0  
FX translation and other 0  
Ending balance 0 1
Other customer relationships    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 141  
Acquisitions/renewals/ divestitures 0  
Amortization (6)  
Impairments 0  
FX translation and other (8)  
Ending balance 127 141
Present value of future profits    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 2  
Acquisitions/renewals/ divestitures 0  
Amortization 0  
Impairments 0  
FX translation and other 0  
Ending balance 2 2
Other    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 5  
Acquisitions/renewals/ divestitures 5  
Amortization (10)  
Impairments 0  
FX translation and other 1  
Ending balance $ 1 $ 5
American Airlines, Costco, The Home Depot and AT&T | Customer Concentration Risk | Intangible Assets, Excluding Mortgage Servicing Rights | Credit card contract related intangibles    
Finite and Indefinite-lived Intangible Assets    
Concentration risk, percentage 97.00% 96.00%