EX-99.1 3 sc060494_ex99-1.htm UTAH ANALYST DAY PRESENTATION Exhibit 99.1 to Select Comfort Form 8-K dated February 3, 2006


Exhibit 99.1



2006 Analyst Day Event
   
Realizing Our Dream


Forward Looking Statements

Statements used in this presentation that relate to future plans, events, financial
results or performance are forward-looking statements that are subject to certain
risks and uncertainties including, among others, such factors as our ability to
continue to successfully execute our strategic initiatives and growth strategy; the
efficiency and effectiveness of our advertising and marketing programs; consumer
acceptance of our products, new product offerings and brand image; our ability to
execute our retail store distribution strategy; our ability to execute our wholesale
distribution strategy; our ability to maintain cost-effective sales, production and
delivery of our products; inflationary pressures caused by rising fuel and
commodity costs; the impact of outstanding litigation claims, including the potential
impact of any adverse publicity; competitive trends in the bedding industry;
uncertainties arising from general economic conditions, consumer confidence and
global events, as well as the risk factors listed from time to time in the company’s
filings with the SEC, including the company’s Annual Report on Form 10-K and
other periodic reports filed with the SEC.

1


Chairman and Chief Executive Officer
   
Bill McLaughlin


Reinvented a commodity product,
dramatically enhancing quality and service…

Built a vertically integrated supply chain to
ensure consistent quality…

Focused on company-owned stores to deliver
a distinctive retail experience…

Created a brand experience worthy of a
premium price

Starbucks’ Story

3


Old line industry leaders, highly recognizable
brand names, but not strong brand

Premium price of mass market products

Huge markets, growth only in premium
segments

Strong gross margins

Growth accelerated by word of mouth

Strong management teams

Industry skepticism high in early years

Other Similarities

4


Similar Financial Performance

Net Operating Profit

($ in millions)

$75

$(50)

0

1996

2005

Revenue

($ in millions)

$750

0

SBUX  1989

SCSS  1998

SBUX

SCSS

1996

2005

SBUX  1989

SCSS  1998

SBUX

SCSS

5


SBUX Circa ’96 Closely

Resembles SCSS Circa ‘05

SBUX

SCSS

1996

2005

698

691

57

69

42

44

11%

37%

~3%

~6%

Sales

Operating Income

Net Income

ROE

U.S. Market Share

6


Essentially the Same Story!

Select Comfort’s Story

  Reinvented a commodity product, dramatically
  enhancing quality and service…

  Focused on company-owned stores to deliver
  a distinctive retail experience…

  Built a vertically integrated supply chain to
  ensure consistent quality…

  Created a brand experience worthy of a
  premium price

7


Consumer Loyalty Experience

8


Starts with Differentiated

Product/Service

9


Why Our Business Model?

Differentiated Product that’s Complex

Air Control System

Chambers

Sewing

Daily Use

10-20 Years

Marketing and Sales Challenge

Consumers—low interest, long purchase cycle, skeptical

Selling—longer process, more Q&A, confidence

High Cost of Customer Acquisition—“Razor Blade” for Leverage

Referral

Repeat

Accessories

Total Experience of Customer Satisfaction

10


Business Model

Industry

Select Comfort

Brand

Sell

Make

Deliver

Service

Relationship

Mfg 1

Mfg 2

Mfg 3

Retail 3

Retail 2

Retail 1

Retail

Mfg

Delivery

Service

Customer

Customer

11


Awareness

Distribution

Innovation

Leverage

People

&

Systems

Expand


Strategies

12


Awareness

Distribution

Innovation

Leverage

People

&

Systems

Expand


Strategies/Competitive Advantages

1. Product Design

2. Brand

3.    Quality, Cost,

           Flexibility, Service

5.    Balance Sheet and

          Cash

4.    Controlled

           Distribution

6.  People & Culture

13


Realizing Our Dream

Revenue

($ in billions)

$1.2

0

$150

$(50)

0

Net Operating Profit

($ in millions)

2000

2007E

2000

2007E

2005

2005

14


Doug

Awareness

Keith

Distribution

Doug

Innovation

Kathy

Leverage

People

&

Systems

Expand


Agenda

15



Awareness

Distribution

Innovation

Leverage

People

&

Systems

Expand

16

SVP, Chief Marketing Officer

Doug Collier


Chief Marketing Officer
   
Doug Collier

17


Agenda

Market Opportunity

Strong Starting Platform

Opportunities to Enhance and Advance

18


The Size of Our Opportunity

5.5%

1.6%

2005E U.S. Mattress Industry

Source:  International Sleep Products Association (ISPA) and company information.

Wholesale

$6.3 billion

Units

22 million

19


2002

2005E

The Size of Our Opportunity

75%

40%

$500+ Price Point Segment - Queen Sets

69%

Source:  International Sleep Products Association (ISPA) and company information.

20



2005E

2010E

The Size of Our Opportunity

$35B

$40B

0

U.S. Mattress

U.S. Bedding Accessories

Int’l Mattress

Estimated Retail Market

Source:  International Sleep Products Association (ISPA), CSIL Milano and company information.

21


Situation in 2000

Low awareness…
number one barrier to
growth

Air bed had negative
connotations…and not
proprietary

Dominated by company’s
direct-marketing heritage

22


Our Marketing Model

Broad appeal of Sleep
Number
® concept and
advertising campaign

Focus on unique product
feature of personalized
comfort

Message strongly integrated
across all brand touchpoints

Major investment in media
to drive awareness

23


National Unaided Brand Awareness

Jan-02

Jul-02

Jan-03

Jul-03

Jan-04

Jul-04

Jan-05

Jul-05

Sealy

Sealy

Simmons

SCSS

TPX

Source:  Third-party research.

13%

60%

0%

24


Moving the Model Forward

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

25


Moving the Model Forward

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

New Sleep Number®
campaign…leverage across
all touchpoints

New web-site

Communicate store
experience

26


27


Moving the Model Forward

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

Continue increasing media
investment…efficiently

28


2000

2006E

Media Spending

$120

0

15%

7%

29


Moving the Model Forward

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

Continue increasing media
investment…efficiently

Increase on-line spending 4X

Increased use of retail
activation tools

30


New Tools – Sunday Inserts

31


Moving the Model Forward

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

R&D investment up 2X
…build pipeline of
innovation

Accessories growth…new
products, unique features

32


Moving the Model Forward

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

New in-store and lease line
tools to drive traffic and
brand

Advance store design and
in-store experience

33


Moving the Model Forward

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

Redesign loyalty program
…drive referrals and repeat
purchase

Consumer insight…refine
and customize message

34


Summary

Strong and Expanding Market Opportunity

Strong Starting Marketing Platform

Opportunities to Enhance and Advance

35


Awareness

Distribution

Innovation

Leverage

People

&

Systems

Expand

Keith Spurgeon
SVP, GM - Consumer Channels


36


Senior Vice President and
General Manager,
Consumer Channels

    
Keith Spurgeon

37


Integrating Sales and Marketing

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

Differentiation and Sustainable
Competitive Advantage

Maximize Revenue and
Operating Leverage

Improve Distribution and   
Sales Experience

Increase Awareness and
Traffic

38


Advantaged Distribution

                                                                                       

Retail                                                                                      

Direct                                                                                     

eCommerce                                                 

Retail Partners                                

Other                                                                                       

                  

Total                                                                                          

Retail Stores - 77%

Direct – 11%

eCommerce – 5%

Retail Partners – 3%

2005 Revenue Mix

Other – 4%

2000-2005

20%

9%

34%

NM

NM

20%

CAGR

39


Advantaged Distribution

Control

Brand

Distribution

Selling Process

Focus

Personnel

Product

Customer Loyalty

Be Where the
Customer is

Lifetime Customer
Relationship

Retail Stores - 77%

Direct – 11%

eCommerce – 5%

Retail Partners – 3%

2005 Revenue Mix

Other – 4%

40


Sustainable Growth

Same Store

New Stores

Retail
Partners

New
Channels

Continued
Organic
Growth

5% - 10%
Annual Store
Count Growth

Increasing
Share of Retail
Partners’
Business

Incremental
Opportunities

41


The Store is the Core

Growing
Revenues

Same Store
Sales

New Stores

Consumer-
Driven Mix

Bedding

Accessories

Compelling
Store Model

2003

2004

2005

2006E

49%

64%

77%

90%

0

8%

14%

20%

Stores >$2M

Stores >$1M

Stores <$1M

450

Stores Open > 12 Months

42


Targeted New Store Economics ($000)

~12 months

Payback

$200+

Store Investment

22%

Profit Margin

$200

First Year Profit

$900

First Year Sales

The Store is the Core

43


The Store is the Core

600-650 Stores

Non-Mall

396 Stores

Mall-Based
Locations

Mall-Based
Locations

Non-Mall

44


The Store is the Core

Store Locations

Promotions

People

Compensation & Incentives

In-Store Tools

Store Experience

Retention /

Stability

Traffic /

Higher Conversion

Customer Satisfaction

45


Retail Partner Strategy

Objectives

Principles

Criteria

Preferred Partners

Healthy Back

46


Retail Partner Strategy

Objectives

Leverage
Advertising

Increase Market
Share

First Choice of
Retail Partners

Pre-empt
Competition

Better Bedding

47


Retail Partner Strategy

Objectives

Principles

Semi-Exclusive

Controlled
Program

Incremental

Criteria

Preferred Partners

Sleep Train

48


Retail Partner Strategy

Objectives

Principles

Criteria

Dominant Player

Quality Success

Brand Building

Preferred Partners

Mattress Firm

49


Retail Partner Strategy

Objectives

Principles

Criteria

Preferred Partners

Exclusivity

Brand Strength

Product Quality

Service & Support

Dedicated
Trainers

50


Leading Bedding Retailers

Source:  Furniture|Today, Aug. 1, 2005

# Stores

370

318

314

108

Select Comfort

Sleepy’s

Mattress Firm

The Sleep Train

2004

Sales Rank

# 1

# 2

# 3

# 8

51


Integrating Sales and Marketing

Compelling

Creative

Media

Investment

Differentiated

Product

In-Store

Experience

Consumer

Loyalty

Differentiation and Sustainable
Competitive Advantage

Maximize Revenue and
Operating Leverage

Improve Distribution and   
Sales Experience

Increase Awareness and
Traffic

52


Awareness

Distribution

Innovation

Leverage

People

&

Systems

Expand


SVP, Global Operations

Kathy Roedel

53


Senior Vice President,
Global Operations
    Kathy Roedel

54


Introducing Global Operations

Sourcing

          Logistics

             Home

           Delivery

        Customer

        Service

         Manufacturing

Product

Design

Secret Weapon…

55

Delivering competitive advantage

Driving customer loyalty


Keys to Advantage & Loyalty

Complex product – history and scale

Flexible JIT supply chain – quality, cost, cash

Integrated, company owned Service

People & culture

56


Complex, Differentiated Product  

More than a bed…a “sleep system”

  

   

User Interface - Controls

Service 7 days/week

20 Year Durability

Modularity

  Air Control System

  

57


Salt Lake City UT

Minneapolis

Key Operations Locations

Foundations

    Fabric

   Foam

     Foam

    Foam

     Foundations

Foundations

   Foam  

Foundations

Foundations

Foundations

2 Manufacturing Locations + HQ (Partner Fulfillment)

Global & Local Suppliers

Home Delivery thru 100+ cross docks

58


Keys to Advantage & Loyalty

     

  

Complex product – history and scale

Flexible JIT supply chain – quality, cost, cash

Integrated, company owned Service

People & culture

59


Just In Time – Flexibility & Cash

Select Comfort

Manufacturing

Customer’s

Home

Suppliers

Build to Order

Ship < 48 hours

No warehouse

    …no inventory

Short supply lines

Hrs –> Days Raw Mat’l

Customer sees

    “out of box” quality

60



Quality…Zero Defect Culture

Designed for manufacture & service-ability

Suppliers… qualified, certified, audited,
selectively exclusive

Mistake Proofed Processes  

Quality Built In – “Do / Check”

Rapid Response – daily customer pulse

61


Keys to Advantage & Loyalty

   

        

     

      

Complex product – history and scale

Flexible JIT supply chain – quality, cost, cash

Integrated, company owned Service

People & culture

62


Select Customer Service

Customer care specialists

     …Sleep Number bed owners!

     

Continuous Improvement

Closed loop process

Rapid response

Zero

Defect

Culture

Customer Data
Root Cause

Analysis

Design & Mfg

Improvements

Great

Customer

Service

All Channels, 7 days/week

Metrics & Incentives

63


Home Delivery Service

      

     

        

      

Select Comfort controls the entire customer experience

…right into their bedroom!  

Centralized Scheduling

White Glove Treatment

Great Feedback

Seals the deal…best
bed buying decision!

64


Product

Design

   

   

Productivity

“JIT”

Supply Chain

   

   

Flexibility

& Cost

Co.-owned

Service

     

      

Faster

Order    Delivery

Building on Success

People &

Culture

Even deeper

bench

Refined design for mfg

Six Sigma pilots

Dual sourcing strategy

2010 capacity plan

Pilot new network design

Continuous optimization

Training and staffing

65


Keys to Advantage & Loyalty

      

   

     

   

Complex product – history and scale

Flexible JIT supply chain – quality, cost, cash

Integrated, company owned Service

People & culture

66


Operations Leadership Team

Kathy Roedel

Global Operations

4/4/05

Joy Grant

Administrative Support

  3/31/92

Mark Sponsler

Home Delivery

3/1/05

Darrell Olson

Logistics  

11/7/95

Kathleen Graber

Supply Chain  

5/31/95

Dave Menssen

Cust. Service   

8/3/98

Don Hancock

Mfg – SLC, UT   

5/24/99

Ron McCoy

Mfg – Irmo, SC   

12/6/04

Todd Dockter

Capacity Programs   

1/5/98

Hunter Saklad

Finance   

10/1/04

Alix Colehour

Human Resources   

8/30/04

Junell Erickson

Info Systems   

2/25/02

Justin Revak  

Mfg – Mpls, MN

10/2/05

67


Winning Team & Culture

Passion for customers and results

100% bonus participation

Innovation mindset

Community commitment

Proud of accomplishments

Bullish on our future!  

68


Global Operations

Sourcing

          Logistics

             Home

           Delivery

        Customer

        Service

         Manufacturing

Product

Design

Secret Weapon…

Delivering competitive advantage

Driving customer loyalty

  

  

  

  

  

  

  

69


Chief Financial Officer
   
Jim Raabe

70


Sustainable Growth

  Multiple Sources of Growth

  Multiple Sources of Leverage

  Internally Funded

71


2000

2001

2002

2003

2004

2005

2006E

2007E

$1.0B

$0

15%

-10%

12%

*Note: Before stock option expense

Realizing Our Dream

72


Multiple Sources of Growth

     Operating Margin

     G&A

     Media

Selling Margin (Ex-Media)

Gross Margin

Sales

Total

Wholesale

Company-
owned

*Including Radisson sales

92%

62%

31%

8%

34%*

26%*

100%

59%

31%

13%

8%

10%

73


Consistent Revenue Growth

+

Hospitality - year 2

Int’l - initial investment

QVC/RV

New Channels

15% - 20%

2 - 3%

100% more doors

10%      20% share of floor

Retail Partner

4 - 6%

45 - 50 Stores

New stores

9 - 11%

7-12% Target

Media + 15%

30 store relocations

e-Commerce/Direct

Same store growth

Consolidated Sales

74


Consistent Margin Growth to ‘07

~ 0.5 ppt

G&A

~ 1.0 ppt

Selling

~ 0.5 ppt

Marketing

- -

Gross Margin

75


Cash from Operations: Funds Growth

2002

2003

2004

2005

2006E

2007E

110

0

Free

Cash

Flow

Capital

76


THANK YOU!

Demonstrated Performance

Proven Strategies

Multiple Sources of Growth

Competitive Advantages

Strong Culture

Depth of Management

77