10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☑ QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

     For the quarterly period ended September 30, 2020

OR

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Commission file number 0-15946

Ebix, Inc.

(Exact name of registrant as specified in its charter)

Delaware		77-0021975
(State or other jurisdiction of incorporation or		(I.R.S. Employer Identification No.)
organization)
1 Ebix Way
Johns Creek	Georgia	30097
(Address of principal executive offices)		(Zip Code)

Registrant’s telephone number, including area code: 678-281-2020

Securities registered pursuant to Section 12(b) of the Act:
Title of each class	Trading symbols	Name of each exchange on which registered
Common stock, $0.10 par value per share	EBIX	Nasdaq Stock Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☑	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☑

As of November 6, 2020 the number of shares of common stock outstanding was 30,962,559.

FORM 10-Q

FOR THE QUARTER ENDED SEPTEMBER 30, 2020

INDEX

PART I — FINANCIAL INFORMATION
Item 1. Consolidated Financial Statements
Condensed Consolidated Statements of Income for the three and nine months ended September 30, 2020 and 2019 (unaudited)	2
Condensed Consolidated Statements of Comprehensive Income for the three and nine months ended September 30, 2020 and 2019 (unaudited)	3
Condensed Consolidated Balance Sheets at September 30, 2020 (unaudited) and December 31, 2019	4
Condensed Consolidated Statement of Stockholders’ Equity for the three and nine months ended September 30, 2020 and 2019 (unaudited)	6
Condensed Consolidated Statements of Cash Flows for the nine months ended September 30, 2020 and 2019 (unaudited)	9
Notes to Condensed Consolidated Financial Statements (unaudited)	11
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations	34
Item 3. Quantitative and Qualitative Disclosures About Market Risk	49
Item 4. Controls and Procedures	50
PART II — OTHER INFORMATION
Item 1. Legal Proceedings	50
Item 1A. Risk Factors	51
Item 2. Repurchases of Equity Securities	52
Item 3. Defaults upon Senior Securities	52
Item 4. Mine Safety Disclosures	52
Item 5. Other Information	52
Item 6. Exhibits	52
EXHIBITS INDEX	54
SIGNATURES	55
Exhibit 31.1
Exhibit 31.2
Exhibit 32.1
Exhibit 32.2
Exhibit 101

PART I — FINANCIAL INFORMATION

Item 1: CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Ebix, Inc. and Subsidiaries

Condensed Consolidated Statements of Income

(In thousands, except per share data)

(Unaudited)

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
Operating revenue	$	154,305	$	147,233	$	403,493	$	434,432
Operating expenses:
Cost of services provided	85,976		55,171		192,526		152,054
Product development	8,775		11,245		26,530		33,884
Sales and marketing	3,375		4,284		10,637		14,898
General and administrative, net	20,888		46,900		65,596		101,210
Amortization and depreciation	3,392		3,626		10,142		10,966
Total operating expenses	122,406		121,226		305,431		313,012
Operating income	31,899		26,007		98,062		121,420
Interest income	29		99		112		578
Interest expense	(7,495)		(10,970)		(23,879)		(32,551)
Non-operating (loss) income	(4)		352		95		344
Non-operating expense - litigation settlement	—		—		—		(21,140)
Foreign currency exchange (loss) gain	(597)		(641)		112		(495)
Income before income taxes	23,832		14,847		74,502		68,156
Income tax (expense) benefit	152		217		(2,809)		297
Net income including noncontrolling interest	23,984		15,064		71,693		68,453
Net loss attributable to noncontrolling interest	(698)		(5,445)		(1,187)		(6,617)
Net income attributable to Ebix, Inc.	$	24,682	$	20,509	$	72,880	$	75,070
Basic earnings per common share attributable to Ebix, Inc.	$	0.81	$	0.67	$	2.39	$	2.46
Diluted earnings per common share attributable to Ebix, Inc.	$	0.80	$	0.67	$	2.37	$	2.45
Basic weighted average shares outstanding	30,525		30,501		30,502		30,517
Diluted weighted average shares outstanding	30,853		30,633		30,748		30,598

See accompanying notes to the condensed consolidated financial statements.

2

Ebix, Inc. and Subsidiaries

Condensed Consolidated Statements of Comprehensive Income

(In thousands)

(Unaudited)

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
Net income including noncontrolling interest	$	23,984	$	15,064	$	71,693	$	68,453
Other comprehensive income (loss):
Foreign currency translation adjustments	18,174		(18,752)		(35,897)		(10,859)
Total other comprehensive income (loss)	18,174		(18,752)		(35,897)		(10,859)
Comprehensive income (loss)	42,158		(3,688)		35,796		57,594
Comprehensive loss attributable to noncontrolling interest	(698)		(5,445)		(1,187)		(6,617)
Comprehensive income attributable to Ebix, Inc.	$	42,856	$	1,757	$	36,983	$	64,211

See accompanying notes to the condensed consolidated financial statements.

3

Ebix, Inc. and Subsidiaries

Condensed Consolidated Balance Sheets

(In thousands, except share amounts)

	September 30, 2020		December 31, 2019
ASSETS	(Unaudited)
Current assets:
Cash and cash equivalents	$	88,023	$	73,228
Receivables from service providers	19,758		25,607
Short-term investments	24,522		4,443
Restricted cash	7,902		35,051
Fiduciary funds - restricted	4,757		4,966
Trade accounts receivable, less allowances of $21,908 and $21,696, respectively	132,089		153,565
Other current assets	69,917		67,074
Total current assets	346,968		363,934
Property and equipment, net	48,525		48,421
Right-of-use assets	13,604		19,544
Goodwill	938,680		952,404
Intangibles, net	52,864		46,955
Indefinite-lived intangibles	27,815		42,055
Capitalized software development costs, net	20,420		19,183
Deferred tax asset, net	66,992		69,227
Other assets	34,682		29,896
Total assets	$	1,550,550	$	1,591,619
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable and accrued liabilities	$	68,941	$	84,735
Payables to service agents	8,224		12,196
Accrued payroll and related benefits	12,079		8,755
Working capital facility	7,546		28,352
Fiduciary funds - restricted	4,757		4,966
Short-term debt	8,349		1,167
Contingent liability for accrued earn-out acquisition consideration	3,352		8,621
Current portion of long term debt and financing lease obligations, net of deferred financing costs of $920 and $575 , respectively	23,620		22,091
Contract liabilities	27,807		28,712
Lease liability	4,392		5,955
Other current liabilities	29,341		29,335
Total current liabilities	198,408		234,885
Revolving line of credit	439,402		438,037
Long term debt and financing lease obligations, less current portion, net of deferred financing costs of $1,293 and $1,534, respectively	237,608		254,467
Contingent liability for accrued earn-out acquisition consideration	—		1,474
Contract liabilities	7,474		8,541
Lease liability	9,128		13,196
Deferred tax liability, net	1,235		1,235
Other liabilities	26,725		40,339
Total liabilities	919,980		992,174

4

Stockholders’ equity:
Preferred stock, $0.10 par value, 500,000 shares authorized, no shares issued and outstanding at September 30, 2020 and December 31, 2019	—		—
Series Y Convertible preferred stock, $0.10 par value, 350,000 shares authorized, no shares issued and outstanding at September 30, 2020 and no shares authorized, issue and outstanding at December 31, 2019	—		—
Common stock, $0.10 par value, 220,000,000 shares authorized, 30,526,793 issued and outstanding, at September 30, 2020, and 30,492,044 issued and outstanding at December 31, 2019	3,053		3,049
Additional paid-in capital	10,537		6,960
Retained earnings	683,131		618,503
Accumulated other comprehensive loss	(114,295)		(78,398)
Total Ebix, Inc. stockholders’ equity	582,426		550,114
Noncontrolling interest	48,144		49,331
Total stockholders’ equity	630,570		599,445
Total liabilities and stockholders’ equity	$	1,550,550	$	1,591,619

See accompanying notes to the condensed consolidated financial statements.

5

Ebix, Inc. and Subsidiaries

Condensed Consolidated Statements of Stockholders’ Equity

(unaudited)

(In thousands except for share figures)

	Common Stock
	Issued Shares	Amount		Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Loss		Noncontrolling interest		Total
Balance, July 1, 2020	30,507,903	$	3,051	$	9,335	$	660,767	$	(132,469)	$	48,842	$	589,526
Net income attributable to Ebix, Inc.	—	—		—		24,682		—		—		24,682
Net loss attributable to noncontrolling interest	—	—		—		—		—		(698)		(698)
Cumulative translation adjustment	—	—		—		—		18,174		—		18,174
Vesting of restricted stock	18,890	2		(2)		—		—		—		—
Share based compensation	—	—		1,204		—		—		—		1,204
Common stock dividends paid, $0.075 per share	—	—		—		(2,318)		—		—		(2,318)
Balance, September 30, 2020	30,526,793	$	3,053	$	10,537	$	683,131	$	(114,295)	$	48,144	$	630,570

	Common Stock
	Issued Shares	Amount		Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Loss		Noncontrolling interest		Total
Balance, January 1, 2020	30,492,044	$	3,049	$	6,960	$	618,503	$	(78,398)	$	49,331	$	599,445
Net income attributable to Ebix, Inc.	—	—		—		72,880		—		—		72,880
Net loss attributable to noncontrolling interest	—	—		—		—		—		(1,187)		(1,187)
Cumulative translation adjustment	—	—		—		—		(35,897)		—		(35,897)
Vesting of restricted stock	60,275	6		(6)		—		—		—		—
Exercise of stock options	30,000	3		633		—		—		—		636
Share based compensation	—	—		3,457		—		—		—		3,457
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	(55,526)	(5)		(507)		(1,329)		—		—		(1,841)
Common stock dividends paid, $0.225 per share	—	—		—		(6,923)		—		—		(6,923)
Balance, September 30, 2020	30,526,793	$	3,053	$	10,537	$	683,131	$	(114,295)	$	48,144	$	630,570

6

Ebix, Inc. and Subsidiaries

Condensed Consolidated Statements of Stockholders’ Equity

(unaudited)

(In thousands except for share figures)

	Common Stock
	Issued Shares	Amount		Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Loss		Noncontrolling interest		Total
Balance, July 1, 2019	30,529,840	$	3,053	$	5,189	$	582,913	$	(55,484)	$	51,882	$	587,553
Net income attributable to Ebix, Inc.	—	—		—		20,509		—		—		20,509
Net loss attributable to noncontrolling interest	—	—		—		—		—		(5,445)		(5,445)
Cumulative translation adjustment	—	—		—		—		(18,752)		—		(18,752)
Repurchase and retirement of commons stock	(45,000)	(5)		—		(1,975)		—		—		(1,980)
Vesting of restricted stock	6,558	1		(1)		—		—		—		—
Share based compensation	—	—		1,029		—		—		—		1,029
Forfeiture of certain shares to satisfy exercise costs and the recipients income tax obligations related to stock options exercised and restricted stock vested	(191)	—		(9)		—		—		—		(9)
Noncontrolling interest	—	—		—		—		—		2,710		2,710
Common stock dividends paid, $0.075 per share	—	—		—		(2,299)		—		—		(2,299)
Balance, September 30, 2019	30,491,207	$	3,049	$	6,208	$	599,148	$	(74,236)	$	49,147	$	583,316

7

	Common Stock
	Issued Shares	Amount		Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Loss		Noncontrolling interest		Total
Balance, January 1, 2019	30,567,725	$	3,057	$	3,397	$	535,118	$	(63,377)	$	66,242	$	544,437
Net income attributable to Ebix, Inc.	—	—		—		75,070		—		—		75,070
Net loss attributable to noncontrolling interest	—	—		—		—		—		(6,617)		(6,617)
Cumulative translation adjustment	—	—		—		—		(10,859)		—		(10,859)
Repurchase and retirement of common stock	(95,000)	(10)		—		(4,142)		—		—		(4,152)
Vesting of restricted stock	19,144	2		(2)		—		—		—		—
Share based compensation	—	—		2,451		—		—		—		2,451
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	(662)	—		(36)		—		—		—		(36)
Noncontrolling interest	—	—		398		—		—		(10,478)		(10,080)
Common stock dividends paid, $0.225 per share	—	—		—		(6,898)		—		—		(6,898)
Balance, September 30, 2019	30,491,207	$	3,049	$	6,208	$	599,148	$	(74,236)	$	49,147	$	583,316

See accompanying notes to the condensed consolidated financial statements.

8

Ebix, Inc. and Subsidiaries

Condensed Consolidated Statements of Cash Flows

(In thousands)

(Unaudited)

	Nine Months Ended
	September 30,
	2020		2019
Cash flows from operating activities:
Net income attributable to Ebix, Inc.	$	72,880	$	75,070
Net loss attributable to noncontrolling interest	(1,187)		(6,617)
Adjustments to reconcile net income to net cash provided by operating activities:
Amortization and depreciation	10,142		10,966
Provision (benefit) for deferred taxes	987		(5,880)
Share based compensation	3,457		2,451
Benefit for doubtful accounts	424		10,580
Amortization of right-of-use assets	4,644		5,167
Unrealized foreign exchange loss	—		321
Amortization of capitalized software development costs	2,493		1,931
Reduction of acquisition accruals	(3,308)		(17,124)
Cash paid for acquisition earn-out	(2,881)		—
Changes in assets and liabilities, net of effects from acquisitions:
Accounts receivable	13,999		(22,052)
Receivables from service providers	5,849		9,012
Payables to service agents	(3,972)		(12,688)
Other assets	(7,988)		(5,947)
Accounts payable and accrued expenses	(10,620)		(4,062)
Accrued payroll and related benefits	3,316		(607)
Contract liabilities	(1,591)		(9,126)
Lease liabilities	(4,317)		(5,056)
Other liabilities	(10,563)		33,844
Net cash provided by operating activities	71,764		60,183
Cash flows from investing activities:
Cash paid for acquisitions, net of cash acquired	(12,480)		(104,026)
Cash paid to from Paul Merchants for 10% stake in MTSS combined business	—		(4,925)
Capitalized software development costs	(4,617)		(4,126)
(Purchases) maturities of marketable securities	(20,609)		25,686
Capital expenditures	(1,464)		(5,869)
Net cash used in investing activities	(39,170)		(93,260)
Cash flows from financing activities:
Proceeds from revolving line of credit, net	1,364		13,500
Principal payments of term loan obligation	(15,063)		(11,298)
Repurchases of common stock	—		(12,952)
Proceeds from the exercise of stock options	636		—
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	(1,841)		(36)
Dividend payments	(6,923)		(6,898)
Payments on short-term notes, net	—		6,023
Proceeds (payments) of debt obligations	7,187		(962)
(Payments) proceeds of working capital facility, net	(19,945)		31,120
Payments of financing lease obligations	(158)		(200)
Net cash (used) provided by financing activities	(34,743)		18,297
Effect of foreign exchange rates on cash	(7,222)		(2,397)
Net change in cash and cash equivalents, and restricted cash	(9,371)		(17,177)
Cash and cash equivalents, and restricted cash at the beginning of the period	111,369		149,681
Cash and cash equivalents, and restricted cash at the end of the period	$	101,998	$	132,504
Supplemental disclosures of cash flow information:
Interest paid	$	22,237	$	31,787
Income taxes paid	$	8,019	$	7,406

See accompanying notes to the condensed consolidated financial statements.

9

Supplemental schedule of noncash financing activities:

    As of December 31, 2018 there were 200,000 shares totaling $8.8 million of share repurchases that were not settled until January 2019.

     During the nine months ended September 30, 2020, there were 55,526 shares, totaling $1.8 million, used to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vesting.

10

Ebix, Inc. and Subsidiaries

Notes to Condensed Consolidated Financial Statements

Note 1: Description of Business and Summary of Significant Accounting Policies

    Description of Business— Ebix, Inc., and its subsidiaries, (“Ebix” or the “Company”) is a leading international supplier of on-demand infrastructure exchanges to the insurance, financial, travel, payment remittances, and healthcare industries. In the insurance sector, the Company’s main focus is to develop and deploy a wide variety of insurance and reinsurance exchanges on an on-demand basis using software-as-a-service ("SaaS") enterprise solutions in the areas of customer relationship management ("CRM"), front-end and back-end systems, and outsourced administrative and risk compliance. The Company's products feature fully customizable and scalable software solutions designed to streamline the way insurance and financial industry professionals manage distribution, marketing, sales, customer service, and accounting activities. With a "Phygital” strategy that combines physical distribution outlets in many Association of Southeast Asian Nations ("ASEAN") countries to an Omni-channel online digital platform, the Company’s EbixCash Financial exchange portfolio of software and services encompasses domestic and international money remittance, foreign exchange ("Forex"), travel, pre-paid gift cards, utility payments, lending, and wealth management in India and other Southeast Asian markets. The Company has its headquarters in Johns Creek, Georgia and also conducts operating activities in Australia, Canada, India, New Zealand, Singapore, the United Kingdom, Brazil, Philippines, Indonesia, Thailand and United Arab Emirates. International revenue accounted for 69.3% and 68.7% of the Company’s total revenue for the nine months ended September 30, 2020 and 2019, respectively.

Summary of Significant Accounting Policies

    Basis of Presentation—The accompanying unaudited condensed consolidated financial statements and these notes have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission ("SEC") and in accordance with U.S. Generally Accepted Accounting Principles ("GAAP") with the effect of inter-company balances and transactions eliminated. Certain information and note disclosures normally included in annual financial statements prepared in accordance with GAAP and SEC rules have been condensed or omitted as permitted by and pursuant to those rules and regulations, although the Company believes that the disclosures made are adequate to make the information not misleading. These unaudited condensed consolidated financial statements contain adjustments (consisting only of normal recurring items) necessary to fairly present the consolidated financial position of the Company and its consolidated results of operations and cash flows. Operating results for the three and nine months ended September 30, 2020 and 2019 are not necessarily indicative of the results that may be expected for future quarters or the full year of 2020. The condensed consolidated December 31, 2019 balance sheet included in this interim period filing has been derived from the audited financial statements at that date, but does not necessarily include all of the information and related notes required by GAAP for complete financial statements. These condensed interim financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019.

    Reclassification - There were certain prior year amounts that have been reclassified to be consistent with current year presentation within our financial statements, specifically with respect to the presentation of receivables from service providers and payables to service agents.

    Restricted Cash - The carrying value of our restricted cash in current assets was $7.9 million and $35.1 million at September 30, 2020 and December 31, 2019, respectively. The September 30, 2020 balance consists of fixed deposits (many in the form of certificates of deposit) pledged with banks for issuance of bank guarantees and letters of credit related to its India operations.

    The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported within the condensed consolidated statement of financial position to the amounts shown in the Condensed Consolidated Statement of Cash Flows:

11

	Nine Months Ended
	September 30,
	2020		2019
	(In thousands)
Cash and cash equivalents	$	88,023	$	107,698
Restricted cash	7,902		18,240
Restricted cash included in other long-term assets	6,073		6,566
Total cash, cash equivalents, and restricted cash shown in the Condensed Consolidated Statement of Cash Flows	$	101,998	$	132,504

    Advertising—Advertising costs amounted to $0.8 million and $3.4 million for the three and nine month periods ended September 30, 2020, respectively, and $2.0 million and $7.6 million for three and nine month periods ended September 30, 2019, respectively. The costs are included in sales and marketing expenses in the accompanying Condensed Consolidated Statements of Income. The Company expenses advertising costs as incurred.

    Fair Value of Financial Instruments—Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction. This guidance establishes a three-level hierarchy for disclosure of assets and liabilities recorded at fair value. The hierarchy reflects the degree to which objective data from external active markets are available to measure fair value. The classification of assets and liabilities within the hierarchy is based on whether the inputs to the valuation methodology used for measurement are observable or unobservable. The classifications are as follows:

•Level 1 Inputs - Unadjusted quoted prices available in active markets for identical investments to the reporting entity at the measurement date.

•Level 2 Inputs - Other than quoted prices included in Level 1 inputs, which are observable for the asset or liability, either directly or indirectly, for substantially the full term of the asset or liability.

•Level 3 Inputs - Unobservable inputs, which are used to the extent that observable inputs are not available. Unobservable inputs, are used in situations where there is little or no market activity for the asset or liability and wherein the reporting entity makes estimates and assumptions related to the pricing of the asset or liability, including assumptions regarding risk.

    A financial instrument's level within the fair value hierarchy is based on the lowest level of any input that is significant to the fair value measurement.

    As of September 30, 2020, the Company had the following financial instruments to which it had to both consider fair values and make fair value assessments:

•Short-term investments (commercial bank certificates of deposits and mutual funds), for which the fair values are measured as a Level 1 instrument.

•Contingent accrued earn-out business acquisition consideration liabilities, for which fair values are measured as Level 3 instruments. These contingent consideration liabilities were recorded at fair value on the acquisition date and are re-measured quarterly based on the then assessed fair value and adjusted if necessary. The increases or decreases in the fair value of contingent consideration can result from changes in anticipated revenue levels and changes in assumed discount periods and rates. As the fair value measure is based on significant inputs that are not observable in the market, they are categorized as Level 3.

Other financial instruments not measured at fair value on the Company's unaudited Condensed Consolidated Balance Sheet at September 30, 2020 that require disclosure of fair values include: cash and cash equivalents, restricted cash, fiduciary funds, accounts receivable, receivables from service providers, accounts payable and accrued expenses, accrued payroll and related benefits, payables to service agents, finance lease obligations, working capital facilities, the revolving line of credit and term loan debt. The Company believes that the estimated fair value of such instruments at September 30, 2020 and December 31, 2019 approximates their carrying value as reported on the unaudited Condensed Consolidated Balance Sheet.

    Additional information regarding the Company's assets and liabilities that are measured at fair value on a recurring basis is presented in the following tables:

12

	Fair Values at Reporting Date Using*
Descriptions	Balance, September 30, 2020		Quoted Prices in Active Markets for Identical Assets or Liabilitie (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
	(In thousands)
Assets
Commercial bank certificates of deposits ($381 thousand is recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	$	24,903	$	24,903	$	—	$	—
Mutual funds (recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	564		564		—		—
Total assets measured at fair value	$	25,467	$	25,467	$	—	$	—
Liabilities
Contingent accrued earn-out acquisition consideration (a)	$	3,352	$	—	$	—	$	3,352
Total liabilities measured at fair value	$	3,352	$	—	$	—	$	3,352
(a) The income valuation approach is applied and the valuation inputs include the contingent payment arrangement terms, projected revenues and cash flows, rate of return, and probability assessments.
* During the nine months ended September 30, 2020, there were no transfers between fair value Levels 1, 2 or 3.

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	Fair Values at Reporting Date Using*
Descriptions	Balance, December 31, 2019		Quoted Prices in Active Markets for Identical Assets or Liabilities (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
	(In thousands)
Assets
Commercial bank certificates of deposits ($50 thousand is recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	$	4,493	4,493		$	—	$	—
Mutual funds	1,058		1,058		—		—
Total assets measured at fair value	$	5,551	$	5,551	$	—	$	—
Liabilities
Contingent accrued earn-out acquisition consideration (a)	$	10,095	$	—	$	—	$	10,095
Total liabilities measured at fair value	$	10,095	$	—	$	—	$	10,095
(a) The income valuation approach is applied and the valuation inputs include the contingent payment arrangement terms, projected revenues and cash flows, rate of return, and probability assessments.
* During the year ended December 31, 2019, there were no transfers between fair value Levels 1, 2 or 3.

    For the Company's assets and liabilities measured at fair value on a recurring basis using significant unobservable inputs (Level 3), the following table provides a reconciliation of the beginning and ending balances for each category therein, and gains or losses recognized during the nine months ended September 30, 2020 and during the year ended December 31, 2019:

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Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
Contingent Liability for Accrued Earn-out Acquisition Consideration	September 30, 2020		December 31, 2019
	(In thousands)
Beginning balance	$	10,095	$	24,976
Total remeasurement adjustments:
Gains included in earnings **	(3,308)		(16,543)
Foreign currency translation adjustments ***	(554)		(260)
Acquisitions and settlements
Business settlements	(2,881)		1,922
Ending balance	$	3,352	$	10,095
The amount of total (gains) losses for the period included in earnings or changes to net assets, attributable to changes in unrealized gains relating to assets or liabilities still held at period-end.	$	(3,308)	$	(16,543)
** recorded as a reduction to general and administrative expenses
*** recorded as a component of other comprehensive income within stockholders' equity

Quantitative Information about Level 3 Fair Value Measurements

    The significant unobservable inputs used in the fair value measurement of the Company's contingent consideration liabilities designated as Level 3 are as follows:

(In thousands)	Fair Value at September 30, 2020	Valuation Technique	Significant Unobservable Input
Contingent acquisition consideration: (Miles acquisition)	$3,352	Discounted cash flow	Projected revenue and probability of achievement

(In thousands)	Fair Value at December 31, 2019	Valuation Technique	Significant Unobservable Input
Contingent acquisition consideration: (Wdev, Miles, Zillious, and Essel acquisition)	$10,095	Discounted cash flow	Projected revenue and probability of achievement

Sensitivity to Changes in Significant Unobservable Inputs

    As presented in the table above, the significant unobservable inputs used in the fair value measurement of contingent consideration related to business acquisitions are projected revenue forecasts, as developed by the relevant members of Company's management team and considers the probability of achievement of those revenue forecasts. The Company applies these inputs in its calculation and determination of the fair value of contingent earn-out liabilities for purchased businesses. During 2019 and the nine months ended September 30, 2020, certain of the Company's contingent earn-out liabilities were adjusted because of changes to anticipated future revenues from these acquired businesses, or as a result of finalizing purchase

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price allocations that were previously preliminary. The Company paid $2.5 million in September 2020 and $3.6 million in October 2020 to satisfy the Miles earn-out liability.

    Revenue Recognition and Contract Liabilities—The Company derives its revenues primarily from software subscription and transaction fees, software license fees, financial transaction fees, risk compliance solution services fees, and professional service fees, including associated fees for consulting, implementation, training, and project management provided to customers with installed systems and applications. Sales and value-added taxes are not included in revenues, but rather are recorded as a liability until the taxes assessed are remitted to the respective taxing authorities.

    The Company determines revenue recognition by applying the following steps:

•identification of the contract, or contracts, with a customer;

•identification of the performance obligations in the contract;

•determination of the transaction price;

•allocation of the transaction price to the performance obligations in the contract; and

•recognition of revenue when, or as, we satisfy a performance obligation.

    The Company analyzes its different services individually to determine the appropriate basis for revenue recognition, as further described below. Additionally, certain services exist in multiple channels. As Ebix derives revenues from three product/service channels, EbixCash Exchanges, Insurance Exchanges, and Risk Compliance Solutions, for policy disclosure purposes, contracts are discussed in conjunction with the channel to which they are most significant.

    The Company assesses the terms of customer contracts, including termination rights, penalties (implied or explicit), and renewal rights.

EbixCash Exchanges ("EbixCash")

    EbixCash revenues are primarily derived from consideration paid by customers for financial transaction (foreign exchange, remittance, other payment solutions) and travel transaction services. The significant majority of EbixCash revenue is for a single performance obligation and is recognized at a point in time. These revenues vary by transaction based upon channel, send and receive locations, the principal amount sent, whether the money transfer involves different send and receive currencies, and speed of service, as applicable. EbixCash also offers other services, including payment services and ticketing and travel services, for which revenue is impacted by various factors. EbixCash acts as the principal in most transactions and reports revenue on a gross basis, as EbixCash controls the service at all times prior to transfer to the customer, is primarily responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices. The main services from which EbixCash derives revenue are as follow:

EbixCash Travel Exchanges

    EbixCash Travel revenues are primarily derived from commissions and transaction fees received from various travel providers and international exchanges involved in the sale of travel to the consumer. EbixCash Travel revenue is for a single performance obligation and is recognized at a point in time. Travel revenues include reservation commissions, segment fees from global travel exchange providers, and transaction net revenues (i.e., the amount charged to travelers less the amount owed to travel service providers) in connection with our reservation services; ancillary fees, including travel insurance-related revenues and certain reservation booking fees; and credit card processing rebates and customer processing fees. EbixCash Travel services include the sale of hotel rooms, airline tickets, bus tickets and train tickets. EbixCash’s Travel revenue is also derived from ticket sales, wherein the commissions payable to EbixCash Travel, along with any transaction fees paid by travel providers and travel exchanges, is recognized as revenue after completion of the service. The transaction price on such services is agreed upon at the time of the purchase.

    EbixCash Travel revenue for the corporate MICE (Meetings, Incentives, Conferences, and Exhibitions) packages is recognized at full purchase value at the completion of the obligation with the corresponding costs recorded under direct expenses. For MICE revenues, EbixCash Travel acts as the principal in transactions and, accordingly, reports revenue on a gross basis. EbixCash Travel controls the service at all times prior to transfer to the customer, is responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices.

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EbixCash Money Transfer

    For the EbixCash money transfer business, EbixCash has one performance obligation whereupon the customer engages EbixCash to perform one integrated service. This typically occurs instantaneously when the beneficiary entitled to receive the money transferred by the sender visits the EbixCash outlet and collects the money. Accordingly, EbixCash recognizes revenue upon completion of the following: 1) the customer’s acknowledgment of EbixCash’s terms and conditions and the receipt of payment information, 2) the money transfer has been processed, 3) the customer has received a unique transaction identification number, and 4) funds are available to be picked up by the beneficiary. The transaction price is comprised of a transaction fee and the difference between the exchange rate set by EbixCash to the customer and the rate available in the wholesale foreign exchange market, as applicable, both of which are readily determinable at the time the transaction is initiated.

Foreign Exchange and Payment Services

    For EbixCash’s foreign exchange and payment services, customers agree to terms and conditions for all transactions, either at the time of initiating a transaction or signing a contract with EbixCash to provide payment services on the customer’s behalf. In the majority of EbixCash’s foreign exchange and payment services transactions, EbixCash makes payments to the recipient to satisfy its performance obligation to the customer, and, therefore, EbixCash recognizes revenue on foreign exchange and payment when this performance obligation has been fulfilled.

Consumer Payment Services

    EbixCash offers several different bill payment services that vary by considerations such as: 1) who pays the fee to EbixCash (consumer or biller), 2) whether or not the service is offered to all consumers, 3) whether the service is restricted to existing biller relationship of EbixCash, and 4) whether the service utilizes a physical agent network offered for consumers’ convenience, among other factors. The determination of which party is EbixCash’s customer for revenue recognition purposes is based on these considerations for each of EbixCash’s bill payment services. For all transactions, EbixCash’s customers agree to EbixCash’s terms and conditions, either at the time of initiating a transaction (where the consumer is determined to be the customer for revenue recognition purposes) or upon signing a contract with EbixCash to provide services on the biller’s behalf (where the biller is determined to be the customer for revenue recognition purposes). As with consumer money transfers, customers engage EbixCash to perform one integrated service, collect money from the consumer and process the bill payment transaction, thereby providing the billers real-time or near real-time information regarding their customers’ payments and, thus, simplifying the billers’ collection efforts. EbixCash’s revenues from bill payment services are generated from contracts to process transactions at any time during the duration of the contract. The transaction price on bill payment services is contractual and determinable. Certain biller agreements may include per-transaction or fixed periodic rebates, which EbixCash records as a reduction to revenue.

Gift Cards

    EbixCash sells gift cards to corporate clients and consumers that can be later redeemed at various merchants. A majority of gift card sales are virtual card sales versus physical card sales. EbixCash acts a principal in the gift card sales transactions. The Company has the risk of loss, the ability to set transaction prices and end-to-end customer care responsibilities from the time of the sale to the utliization of the gift cards by the end user. Gift card revenue is recognized at the full purchase value at the time of sale with the corresponding cost of vouchers recorded as cost of services provided. Unredeemed gift cards at September 30, 2020 are not significant to the financial results of the Company.

EbixCash Technology Services

    EbixCash also offers on-demand technology to various providers in the area of lending, wealth & asset management, travel and logistics across the world.    

Insurance Exchanges

    Insurance Exchanges revenues are primarily derived from consideration paid by customers related to the Company's SaaS platforms, related services, and the licensing of software. A typical contract for a SaaS platform will also include services for setup, customization, transaction processing, maintenance, and/or hosting. Determining whether products and services are considered distinct performance obligations that should be accounted for separately may require significant judgment. Set-up and customization services related to SaaS platforms are not considered to be distinct from the usage fees associated with the

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SaaS platform and, accordingly, are accounted for as a single performance obligation. These services, along with the usage or transaction fees, are recognized over the contract duration, which considers the significance of the upfront fees in the context of the contract and which may, therefore, exceed the initial contracted term. A customer's transaction volume tends to remain fairly consistent during the contract period without significant fluctuations. The invoiced amount is a reasonable approximation of the revenue that would be allocated to the related period under the variable consideration guidelines in ASC 606-10-32-40. To the extent that a SaaS contract includes subscription services or professional services, apart from the upfront customization, these are considered separate performance obligations. The Company also has separate software licensing (on premise/perpetual), unrelated to the SasS platforms, which is recognized at a point in time when the license is transferred to the customer.

    Contracts generally do not contain a right of return or refund provisions. The contracts often do contain overage fees, contingent fees, or service level penalties that are accounted for as variable consideration. Revenue accounted for as variable consideration is recognized using the “right to invoice” practical expedient when the invoiced amount equals the value provided to the customer.

Software-as-a-Service ("SaaS")

    The Company allocates the transaction price to each distinct performance obligation using the relative stand-alone selling price. Determining the stand-alone selling price may require significant judgment. The stand-alone selling price is the price at which an entity has sold or would sell a promised good or service separately to a customer. The Company determines the stand-alone selling price based on the observable price of products or services sold separately in comparable circumstances, when such observable prices are available. When standalone selling price is not directly observable, the Company estimates the stand-alone selling price using the market assessment approach by considering historical pricing and other market factors.

Software Licenses

    Software license revenues attributable to a software license that is a separate performance obligation are recognized at the point in time that the customer obtains control of the license.

Subscription Services

    Subscription services revenues are associated with performance obligations that are satisfied over specific time periods and primarily consist of post-contract support services. Revenue is generally recognized ratably over the contract term. The Company's subscription contracts are generally for an initial three-year period with subsequent one-year automatic renewals.

Transaction Fees

    Transaction revenue is comprised of fees applied to the volume of transactions that are processed through SaaS platforms. These fees are typically based on a per-transaction rate and are invoiced for the same period in which the transactions were processed and as the performance obligation is satisfied. The amount invoiced generally equals the value provided to the customer, and revenue is typically recognized when invoiced using the as-invoiced practical expedient.

Professional Services

    Professional service revenue primarily consists of fees for setup, customization, training, or consulting services. Professional service fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized as such services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date. Professional services, particularly related to SaaS platforms, may have significant dependencies on the related licensed software and may not be considered a distinct performance obligation.

Risk Compliance Solutions ("RCS")

    RCS revenues consist of two revenue streams - Certificates of Insurance (COI) and Consulting Services. COI revenues are derived from consideration paid by customers for the creation and tracking of certificates of insurance. These are transactional-based revenues. Consulting Services revenues are driven by distinct consulting service engagements rendered to customers, for which revenues are recognized using the output method on a time and material basis as the services are performed.

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COI Creation and Tracking

    The Company provides services to issue and track certificates of insurance in the United States and Australian markets. Revenue is derived from transaction fees for each certificate issued or tracked. The Company recognizes revenue at the issuance of each certificate or over the period the certificate is being tracked.

Consulting Services

    The Company provides consulting services to clients around the world for project management and development. Consulting services fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized using an output method as the services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date.

Disaggregation of Revenue

    The following tables present revenue disaggregated by primary geographical regions and product/service channels for the three and nine months ended September 30, 2020 and 2019:

	Three Months Ended September 30,				Nine Months Ended September 30,
Revenue:	2020		2019		2020		2019
	(In thousands)
India*	$	93,403	$	77,145	$	219,953	$	223,962
United States	40,124		45,038		123,750		136,181
Australia	8,187		8,643		23,773		25,997
Latin America	3,633		5,400		11,447		14,397
Europe	3,306		3,584		9,836		11,005
Canada	1,122		1,207		3,355		3,516
Singapore*	896		1,260		2,944		5,404
Indonesia*	394		2,004		2,714		7,177
United Arab Emirates*	2,568		273		2,702		607
Philippines*	213		2,185		1,742		4,682
New Zealand	459		494		1,277		1,504
	$	154,305	$	147,233	$	403,493	$	434,432
*Primarily India led businesses for which total revenue was $96.8 million and $227.9 million for the three months and nine months ended September 30, 2020, respectively, and $82.1 million and $238.8 million in the three months and nine months ended September 30, 2019, respectively.

    The Company’s revenues are derived from three product/service channels: EbixCash Exchanges, Insurance Exchanges, and Risk Compliance Solutions ("RCS").

    Presented in the table below is the breakout of our revenue streams for each of those product/service channels for the three and nine months ended September 30, 2020 and 2019.

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	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands)
EbixCash Exchanges	96,772		82,085		$	227,867	$	238,770
Insurance Exchanges	42,382		47,385		129,342		141,993
Risk Compliance Solutions	15,151		17,763		46,284		53,669
Totals	$	154,305	$	147,233	$	403,493	$	434,432

Costs to Obtain and Fulfill a Contract

    The Company’s capitalized costs are primarily derived from the fulfillment of SaaS-related setup and customizations, from which the customer receives benefit through continued access to and use of the SaaS product platforms. In accordance with the guidance in ASC 340-40-25-5, we capitalize the costs directly related to the setup and development of these customizations, which satisfy the Company’s performance obligation with respect to access to the Company’s underlying product platforms. The capitalized costs primarily consist of the salaries of the developers directly involved in fulfilling the project and are solely based on the time spent on that project. The Company amortizes the capitalized costs ratably over the expected useful life of the related customizations, matching our treatment for the related revenue, and the capitalized costs are recoverable from profit margin included in the contract. At September 30, 2020 and December 31, 2019, the Company had $664 thousand and $734 thousand, respectively, of contract costs in “Other current assets” and $1.0 million and $1.2 million, respectively, in “Other assets” on the Company's Condensed Consolidated Balance Sheets.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	1,897	$	2,238
Costs recognized from the beginning balance	(576)		(708)
Additions, net of costs recognized	327		367
Balance, end of period	$	1,648	$	1,897

Contract Liabilities

    Contract liabilities include payments or billings that have been received or made prior to performance. In certain cases, cash collections pertain to maintenance and support fees, initial setup or registration fees under hosting agreements, software license fees received in advance of delivery and acceptance, and software development fees paid in advance of completion and delivery. Approximately $6.2 million and $6.4 million of contract liabilities were included in billed accounts receivable as of September 30, 2020 and December 31, 2019, respectively.

    The Company records contract liabilities when it receives payments or invoices in advance of the performance of services. A significant portion of this balance relates to contracts where the customer has paid in advance for the use of the Company's SaaS platforms over a specified period of time. These advanced payments are recognized as the related performance obligation is fulfilled (generally less than one year). Part of the Company's performance obligation for these contracts consists of the requirement to provide customers with continued access to, and use of the SaaS platforms and associated customizations. Without continued access to the SaaS platform, the customizations have no separate benefit to the customer. Customers simultaneously receive and consume the benefits as we provide access over time. The remaining portion of the contract liabilities balance consists primarily of customer-specific customizations that are not distinct from related performance obligations that transfer over time. This portion is recognized over the expected useful life of the customizations.

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	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	37,253	$	44,660
Revenue recognized from beginning balance	(28,164)		(31,507)
Additions from business acquisitions	—		769
Additions, net of revenue recognized and currency translation	26,192		23,331
Balance, end of period	$	35,281	$	37,253

Accounts Receivable and the Allowance for Doubtful Accounts—As of September 30, 2020, reported accounts receivable of $132.1 million (net of $21.9 million allowance for doubtful accounts receivable) includes $38.7 million of contract assets. As of December 31, 2019, reported accounts receivable of $153.6 million (net of $21.7 million allowance for doubtful accounts receivable) includes $35.3 million of contract assets. The Company records a contract asset when revenue recognized on a contract exceeds the billings. The contract asset is transferred to receivables when the entitlement to payment becomes unconditional. These contract assets are primarily related to project based revenue where we recognize revenue using the input method calculated using expected hours to complete the project measured against the actual hours completed to date. The Company recognized bad debt provision for doubtful accounts in the amount of $474 thousand and $424 thousand for the three and nine month periods ended September 30, 2020, respectively, and $11.9 million and $10.6 million for the three and nine month periods ended September 30, 2019, respectively. Management specifically analyzes accounts receivable, historical bad debts, write-offs, customer concentrations, customer credit-worthiness, current economic trends and changes in our customer payment terms when evaluating the adequacy of the allowance for doubtful accounts.

During the third quarter of 2019, the Company recorded a $12.1 million provision for doubtful account against the receivables due from a public sector entity, BSNL, in India.

Goodwill and Indefinite-Lived Intangible Assets—Goodwill represents the cost in excess of the fair value of the identifiable net assets from the businesses that we acquire. In accordance with ASC 350, “Goodwill and Other Intangible Assets" and ASU No. 2011-08, “Testing Goodwill for Impairment”, goodwill is tested for impairment at the reporting unit level on an annual basis or on an interim basis if an event occurred or circumstances change that would indicate that fair value of our reporting unit decreased below its carrying value. Potential impairment indicators include a significant change in the business climate, legal factors, operating performance indicators, competition, customer retention and the sale or disposition of a significant portion of the business. The Company applies the accounting guidance concerning goodwill impairment evaluation, whereby the Company first assesses certain qualitative factors to determine whether the existence of events or circumstances would indicate that it is more likely than not that the fair value of a reporting unit was less than its carrying amount. If after assessing the totality of events and circumstances, we were to determine that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, then we would perform quantitative impairment testing.

    We perform our annual goodwill impairment evaluation and testing as of October 1st of each year or, when events or circumstances dictate, more frequently. No goodwill impairments have occurred nor recognized in 2019 or through September 30, 2020.

    The Company has considered the guidance within ASC 350 “Goodwill and Other Intangible Assets” and ASC 280 “Segment Reporting” in concluding that Ebix effectively operates as one operating and reportable segment and one reporting unit.

    The Company’s indefinite-lived assets are primarily associated with the estimated fair value of the contractual customer relationships existing with the property and casualty insurance carriers in Australia using the Company's property and casualty ("P&C") data exchange. Indefinite-lived intangible assets are not amortized, but rather are tested for impairment annually and tested on an interim basis if a triggering event has occurred. 

    Capitalized Software Development Costs—In accordance with the relevant FASB accounting guidance regarding the development of software to be sold, leased or marketed, the Company expenses such costs as they are incurred until technological feasibility has been established, at and after which time those costs are capitalized until the product is available for general release to customers. Costs incurred to enhance our software products, after general market release of the services using the products, are expensed in the period they are incurred. See Note 10 "Capitalized Software Development Costs" for further details.

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    Finite-lived Intangible Assets—Purchased intangible assets represent the estimated acquisition date fair value of customer relationships, developed technology, trademarks and non-compete agreements obtained in connection with the businesses we acquire. We amortize these intangible assets on a straight-line basis over their estimated useful lives, as follows:

Category	Life (yrs)
Airport contracts	9
Backlog	1.2
Brand	15
Customer relationships	7–20
Database	10
Dealer networks	15-20
Developed technology	3–12
Non-compete agreements	5
Store networks	5
Trademarks	3–15

    Foreign Currency Translation—The functional currency is the U.S. Dollar for the Company's foreign subsidiaries in Dubai and Singapore, because the intellectual property research and development activities provided by its Dubai and Singapore subsidiaries are in support of the Company's operating divisions across the world, which are primarily transacted in U.S. Dollars.

    During the three months ended September 30, 2020, the net change in the cumulative foreign currency translation account, which is a component of accumulated other comprehensive loss within stockholders’ equity, was an unrealized gain of $18.2 million, of which $16.6 million was caused by the 2.2% strengthening of the Indian rupee.

    During the nine months ended September 30, 2020, the net change in the cumulative foreign currency translation account, which is a component of accumulated other comprehensive loss within stockholders’ equity, was an unrealized loss of $35.9 million, of which $29.6 million was caused by the 2.9% weakening of the Indian rupee.

    The functional currency of the Company's other foreign subsidiaries is the local currency of the country in which the subsidiary operates. The assets and liabilities of these foreign subsidiaries are translated into U.S. dollars at the rates of exchange at the balance sheet dates. Income and expense accounts are translated at the average exchange rates in effect during the period. Gains and losses resulting from translation adjustments are included as a component of accumulated other comprehensive income in the accompanying Condensed Consolidated Balance Sheets, and are included in the Condensed Consolidated Statements of Comprehensive Income. Foreign exchange transaction gains and losses that are derived from transactions denominated in a currency other than the subsidiary's functional currency are included in the determination of net income.

    Income Taxes—Deferred income taxes are recorded to reflect the estimated future tax effects of differences between the financial statement and tax basis of assets, liabilities, operating losses, and tax credit carry forwards using the tax rates expected to be in effect when the temporary differences reverse. Valuation allowances, if any, are recorded to reduce deferred tax assets to the amount management considers more likely than not to be realized. Such valuation allowances are recorded for the portion of the deferred tax assets that are not expected to be realized based on the levels of historical taxable income and projections for future taxable income over the periods in which the temporary differences will be deductible.

    The Company applies the relevant FASB accounting guidance on accounting for uncertainty in income taxes positions. This guidance clarifies the accounting for uncertainty in income taxes by prescribing the minimum recognition threshold a tax position is required to meet before being recognized in the financial statements. In this regard we recognize the tax benefit from uncertain tax positions only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position.

    Recent Relevant Accounting Pronouncements—The following is a brief discussion of recently released accounting pronouncements that are pertinent to the Company's business:

    In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): “Facilitation of the Effects of Reference Rate Reform on Financial Reporting”. ASU 2020-04 was issued in response to concerns about structural risks of

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interbank offered rates (IBORs), and, particularly, the risk of cessation of the London Interbank Offered Rate (LIBOR), Regulators around the world have undertaken reference rate reform initiatives to identify alternative reference rates that are more observable or transaction-based and less susceptible to manipulation. The amendments in this update provide optional guidance for a limited time to ease the potential burden in accounting for (or recognizing the effects) of reference rate reform on financial reporting. The amendments in this update provide optional expedients and exceptions for applying generally accepted accounting principles (GAAP) to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. The amendments in this Update are elective and are effective upon issuance for all entities. The adoption of this pronouncement is not expected to have a material impact on the Company’s operations.

In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): "Simplifying the Accounting for Income Taxes". ASU 2019-12 is expected to reduce the cost and complexity related to the accounting for income taxes by eliminating the need for an entity to analyze whether the following apply to a given reporting period:

• Exception to the incremental approach for intra period tax allocation;

• Exceptions to accounting for basis differences when there are ownership changes in foreign investments; and

• Exception in interim period income tax accounting for year-to-date losses that exceed anticipated losses.

    For public business entities, the amendments in this Update are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2020. The Company is in the process of assessing the impact of ASU 2019-12 on its operations.

    In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820) Disclosure Framework-Changes to the Disclosure Requirements for Fair Value Measurement. ASU 2018-13 is intended to improve the effectiveness of ASC 820’s disclosure requirements. The amendments in this ASU are effective for fiscal years beginning after December 15, 2019, including interim periods within that fiscal year. The ASU resulted in the following changes:

•Removed the disclosure to report the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy;

•Removed the disclosure of the policy for timing of transfers between levels;

•Added a disclosure for the changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value; and

•Added a disclosure for the range and weighted average of significant unobservable inputs used to develop Level 3 fair value measurement.

    The adoption of ASU 2018-13 has not had a material impact on the Company’s operations.  The Company will continue to periodically assess the impact of this new pronouncement on its ongoing operations.

    In June 2016, the FASB issued ASU 2016-13. Financial Instruments - Credit Losses (Topic 326). The main objective of this ASU is to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. The measurement of expected credit losses is based on relevant information about past events, including historical experience, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amount. An entity must use judgment in determining the relevant information and estimation methods that are appropriate in its circumstances. For public business entities that are U.S. Securities and Exchange Commission (SEC) filers, the amendments in this Update are effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. The adoption of ASU 2016-13 has not had a material impact on the Company’s operations. The Company continues to periodically assess the impact of this new pronouncement on its ongoing operations.

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Note 2: Earnings per Share

A reconciliation between basic and diluted earnings per share is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands, except per share data)
Net income attributable to Ebix, Inc.	$	24,682	$	20,509	$	72,880	$	75,070
Basic weighted average shares outstanding	30,525		30,501		30,502		30,517
Dilutive effect of stock options and restricted stock awards	328		132		246		81
Diluted weighted average shares outstanding	30,853		30,633		30,748		30,598
Basic earnings per common share	$	0.81	$	0.67	$	2.39	$	2.46
Diluted earnings per common share	$	0.80	$	0.67	$	2.37	$	2.45

The number of potential issuable shares with respect to stock options, which could dilute EPS in the future but which were excluded from the diluted EPS calculation because presently their effect is anti-dilutive for the three and nine months ended September 30, 2020 and 2019 were 181,875 and 181,875, respectively and 145,875 and 145,875, respectively.

Note 3: Business Combinations

The Company seeks to execute accretive business acquisitions (which primarily targets businesses that are complementary to Ebix's existing products and services), in combination with organic growth initiatives, as part of its comprehensive business growth and expansion strategy.

    During the nine months ending September 30, 2020, the Company completed one business acquisition.    

    Effective May 4, 2020, Ebix acquired India-based Trimax IT Infrastructure & Services Ltd ("Trimax"), which provides IT and integration services to state-owned transport corporations, operates data centers, and is an IT infrastructure solution provider, for approximately $9.9 million of upfront consideration. The valuation and purchase price allocation remains preliminary and will be finalized in the fourth quarter.

    During the twelve months ended December 31, 2019, the Company completed three business acquisitions, as follows:

Effective August 23, 2019, Ebix acquired Canada based Wall Street Finance (Canada) Ltd. ("Wallstreet Canada") foreign exchange and outward remittance markets for approximately $2.1 million of upfront consideration plus net working capital.

    Effective January 1, 2019, Ebix acquired the assets of India based Essel Forex Limited ("Essel Forex"), for approximately $8.7 million, plus possible future contingent earn-out payments of up to $721 thousand based on earned revenues. Ebix funded the entire transaction in cash using its internal cash reserves. Essel Forex is a large provider of foreign exchange services in India with a wide spectrum of related products including sales of all major currencies, travelers’ checks, demand drafts, remittances, money transfers and prepaid cards primarily for corporate clients. The earn-out period expired on December 31, 2019 and the acquired business did not meet the requisite revenue target, so no earnout payment was due or paid.

    Effective January 1, 2019, Ebix acquired an 80% controlling stake in India based Zillious Solutions Private Limited ("Zillious") for $10.1 million plus possible future contingent earn-out payments of up to $2.2 million based on agreed-upon milestones in the acquisition agreement. Zillious is an on-demand SaaS travel technology solution in the corporate travel segment in India. The Company has determined that the fair value of the contingent earn-out consideration is zero as of September 30, 2020.

    A significant component of the purchase price consideration for many of the Company's business acquisitions is a potential subsequent cash earn-out payment based on reaching certain specified future revenue targets. The terms for the

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contingent earn- out payments in most of the Company's business acquisitions typically address the GAAP recognizable revenues achieved by the acquired entity over a one-, two-, and/or three-year period subsequent to the effective date of their acquisition by Ebix. These terms typically establish a minimum threshold revenue target with achievement of revenues recognized over that target being awarded in the form of a specified cash earn-out payment. The Company applies these terms in its calculation and determination of the fair value of contingent earn-out liabilities for purchased businesses as part of the related valuation and purchase price allocation exercise for the corresponding acquired assets and liabilities. The Company recognizes these potential obligations as contingent liabilities and are reported as such on its Condensed Consolidated Balance Sheets. As discussed in more detail in Note 1, these contingent consideration liabilities are recorded at fair value on the acquisition date and are remeasured quarterly based on the then assessed fair value and adjusted if necessary. During the three and nine months ended September 30, 2020, these aggregate contingent accrued earn-out business acquisition consideration liabilities were reduced by $0.0 and $3.3 million. During the three and nine month periods ended September 30, 2019, these aggregate contingent accrued earn-out business acquisition consideration liabilities were reduced by $0.0 and $17.1 million, respectively. These adjustments were due to remeasurements based on the then assessed fair value and changes in anticipated future revenue levels, with the offset being a reduction to general and administrative expenses as reported on the Condensed Consolidated Statements of Income. As of September 30, 2020, the total of these contingent liabilities was $3.4 million, of which zero is reported in long-term liabilities and $3.4 million is included in current liabilities in the Company's Condensed Consolidated Balance Sheet. As of December 31, 2019, the total of these contingent liabilities was $10.1 million, of which $1.5 million was reported in long-term liabilities and $8.6 million was included in current liabilities in the Company's Condensed Consolidated Balance Sheet.

Consideration paid by the Company for the businesses it purchases is allocated to the assets and liabilities acquired based upon their estimated fair values as of the date of the acquisition. The excess of the purchase price over the estimated fair values of assets acquired (including identified intangible assets acquired) and liabilities assumed is recorded as goodwill.

    In the table below the aggregated unaudited pro forma financial information pertains to all of the Company's acquisitions that have an impact on the financial results for the nine months ended September 30, 2020 and September 30, 2019, which includes the acquisitions Wallstreet Canada (acquired August 2019), and Trimax (acquired May 2020) and is provided for informational purposes only and is not a projection of the Company's expected results of operations for any future period. No effect has been given in this pro forma information for future synergistic benefits that may still be realized as a result of combining these companies or costs that may yet be incurred in integrating their operations. The 2020 and 2019 pro forma financial information below assumes that all business acquisitions made during this period were made on January 1, 2019, whereas the Company's reported financial statements for the nine months ended September 30, 2020 and 2019 only include the operating results from these businesses since the effective date that they were acquired by Ebix.

	Three Months Ended September 30, 2020				Three Months Ended September 30, 2019				Nine Months Ended September 30, 2020				Nine Months Ended September 30, 2019
	As Reported		Pro Forma		As Reported		Pro Forma		As Reported		Pro Forma		As Reported		Pro Forma
	(unaudited)
	(In thousands, except per share data)
Revenue	$	154,305	$	154,305	$	147,233	$	151,128	$	403,493	$	408,071	$	434,432	448,462
Net Income attributable to Ebix, Inc.	$	24,682	$	24,682	$	20,509	$	16,056	$	72,880	$	66,810	$	75,070	80,987
Basic EPS	$	0.81	$	0.81	$	0.67	$	0.53	$	2.39	$	2.19	$	2.46	2.65
Diluted EPS	$	0.80	$	0.80	$	0.67	$	0.52	$	2.37	$	2.17	$	2.45	2.65

    The above referenced unaudited pro forma information and the relative comparative changes in pro forma and reported revenues are based on the following premises:

•2020 and 2019 pro forma revenue contains actual revenue of the acquired entities before the acquisition date, as reported by the sellers, as well as actual revenue of the acquired entities after acquisition, whereas the reported growth in revenues of the acquired entities after the acquisition date are only reflected for the period after their acquisition.

•Revenue billed to existing clients from the cross selling of acquired products has been assigned to the acquired section of our business.

•Any existing products sold to new customers obtained through a newly acquired customer base are assigned to the acquired section of our business.

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•Pro formas do not include post acquisition revenue reductions as a result of discontinuation of any product lines and/or customer projects by Ebix in line with the Company's initiatives to maximize profitability.

•The impact from fluctuations of the exchange rates for the foreign currencies in the countries in which we conduct operations also partially affected reported revenues. During the three and nine months ending September 30, 2020, the change in foreign currency exchange rates decreased consolidated operating revenues by $5.9 million and $15.9 million, respectively.

Note 4: Debt

On May 7, 2020, Ebix entered into the Tenth Amendment (the “Amendment”) to the Regions Secured Credit Facility, dated August 5, 2014, among the Company, Regions Bank as Administrative and Collateral Agent (“Regions”) and certain other lenders party thereto (as amended, the “Credit Agreement”). The Amendment provides for, among other things, increased flexibility under financial maintenance covenants, which the Company sought in part due to the unforeseen negative effects of the COVID-19 pandemic.

On March 30, 2020, the Company and certain of its subsidiaries entered into the Waiver related to the Credit Facility. The Waiver provides that so long as the Company’s leverage ratio is below 5.0 to 1.0 for the Company’s fiscal quarter ending March 31, 2020 pursuant to the terms of its compliance certificate required by the Credit Facility, the existing leverage ratio requirement of 3.50 to 1.0 will be waived.

On September 27, 2019, the Company and certain of its subsidiaries entered into the Ninth Amendment (the “Ninth Amendment”) to the Credit Agreement which amended the definitions of “Consolidated EBITDA" to add back the derivative legal settlement, “Indebtedness” to disqualify equity interests to be issued regarding the Yatra Online acquisition, and modified the maximum consolidated net debt leverage ratio allowed.

    At September 30, 2020, the Company's Condensed Consolidated Balance Sheets include $5.5 million of remaining deferred financing costs in connection with this Credit Agreement, which are being amortized as a component of interest expense over the five-year term of the financing agreement. In regards to these deferred financing costs, $3.3 million pertains to the revolving line of credit component of the Credit Agreement, and $2.2 million pertains to the term loan component of the Credit Agreement, of which $920 thousand is netted against the current portion and $1.3 million is netted against the long-term portions of the term loan as reported on the Condensed Consolidated Balance Sheets. At December 31, 2019, the Company's Condensed Consolidated Balance Sheets included $5.2 million of remaining deferred financing costs with $3.1 million pertaining to the revolving line of credit component of the Credit Agreement, and $2.1 million pertaining to the term loan component of the Credit Agreement, of which $575 thousand was netted against the current portion and $1.5 million was netted against the long-term portions of the term loan as reported on the Condensed Consolidated Balance Sheets.

    At September 30, 2020, the outstanding balance on the revolving line of credit under the Credit Agreement was $439.4 million and the facility carried an interest rate of 3.50%. During the nine months ended September 30, 2020, the Company drew $1.4 million from its revolving credit facility. The revolving line of credit balance is included in the long-term liabilities section of the Condensed Consolidated Balance Sheets. During the three and nine months ended September 30, 2020, the average and maximum outstanding balances of the revolving line of credit component of the credit facility were $439.4 million and 439.4 million, respectively, and $438.8 million, and $439.4 million, respectively. At December 31, 2019, the outstanding balance on the revolving line of credit with Regions was $438.0 million and the facility carried an interest rate of 4.25%. This balance was included in the long-term liabilities section of the Condensed Consolidated Balance Sheets. During 2019, the average and maximum outstanding balances on the revolving line of credit were $437.2 million and $438.0 million, respectively.

    At September 30, 2020, the outstanding balance on the term loan was $261.1 million, of which $22.6 million is due within the next twelve months. $5.6 million and $15.1 million of scheduled amortization payments were made during the three and nine months ended September 30, 2020, respectively. This term loan also carried an interest rate of 3.5% . The current and long-term portions of the term loan are included in the respective current and long-term sections of the Condensed Consolidated Balance Sheets, the amounts of which were $22.6 million and $238.5 million, respectively at September 30, 2020. At December 31, 2019, the outstanding balance on the term loan was $276.2 million, of which $20.7 million was due within twelve months. This term loan also carried an interest rate of 4.25%.

    The Company maintains working capital debt facilities with banks in India for working capital funding requirements to support our foreign exchange and payment remittance businesses. We are required to extend short term credits to franchisee

26

networks (B2B) and corporate customers. Additionally we are required to maintain minimum levels of foreign currency inventory across branches and airport operations. Typically, these facilities carry interest rates of 6.75% to 9.45%, are rupee-denominated working capital lines, and are collateralized against the receivables of these businesses and existing foreign currency inventory on hand.

    As of September 30, 2020 and December 31, 2019, the total of these working capital facilities was $7.5 million and $28.4 million, respectively, and is included in current liabilities in the Company's Condensed Consolidated Balance Sheets.

Note 5: Commitments and Contingencies

Contingencies— On July 16, 2019, Yatra Online, Inc. ("Yatra"), Ebix, Inc. ("Ebix"), and EbixCash Travels, Inc. ("Merger Sub") entered into a Merger Agreement. On May 14, 2020, Yatra entered into an agreement with Ebix and Merger Sub extending the outside date of the Merger Agreement (the "Extension Agreement"). On June 5, 2020, Yatra terminated the Merger Agreement and filed a complaint in the Delaware Court of Chancery against Ebix and Merger Sub (the "Complaint"). On September 25, 2020, Yatra amended the Complaint and added as a defendant each financial institution (each, a “Defendant Lender”) party to that certain credit facility between them and Ebix, most recently amended on May 7, 2020 (the “Credit Facility”). The Complaint, as amended, alleges that Ebix and Merger Sub breached certain representations, warranties, and covenants contained in the Merger Agreement and the Extension Agreement and that Ebix negotiated in bad faith. The amended Complaint also alleges fraudulent actions by Ebix and the Defendant Lenders arising from certain terms of the Credit Agreement and tortious interference with the closing of the Merger Agreement by Ebix and the Defendant Lenders. The Complaint seeks, among other relief, damages, pre-judgment and post-judgment interest, and attorneys' fees and costs. Ebix and Merger Sub deny any liability and intend to defend the action vigorously.

On May 12, 2017, Ebix Software India Pvt. Ltd. (“Ebixcash”) entered into several agreements with the most prominent shareholders of Itz Cash Card Limited (“Itz”), the most relevant among these a stock purchase agreement (the “SPA”), to purchase a majority ownership stake in Itz. Further, as part of the overall purchase of Itz, a share purchase agreement between Ebixcash and individual ESOP holders of Itz was entered into on July 7, 2017 (the “ESOP SPA”) (with the SPA, the ESOP SPA and the other purchase documents, collectively, the “Transaction Documents”). Part of the consideration for Ebixcash’s purchase of Itz consisted of two individual potential earn-out payments, the first for the period for the year ended March 31, 2019 (the “First Earn-Out”) and the second for the following year, ending on March 31, 2020 (the “Second Earn-Out”). Neither the First Earn-Out nor the Second Earn-Out were achieved pursuant to the terms of the SPA. After correspondence between the parties between September 2019 and May 2020, the former shareholders of Itz (“Sellers”) sent Ebixcash notices of arbitration (“NOAs”) under which they were availing themselves of the arbitration dispute provisions set forth in the Transaction Documents. Apart from the amounts claimed owed under the earn-out provisions, the Sellers also alleged in the NOAs other violations of the terms of the Transaction Documents, including, certain non-competition and restricted matter approval violations. Presently, the parties are in the process of selecting arbitrators. The Company believes that each of the Sellers claims is without merit and continues to defend its position vigorously. The Company believes that Ebixcash has several viable counterclaims related to improper termination of the Transaction Documents and violation non-compete provisions.

As the Company previously disclosed, in May 2013, twelve putative class action complaints were filed in the Delaware Court of Chancery against the Company and its board of directors challenging a proposed merger between the Company and an affiliate of Goldman Sachs & Co.  On June 10, 2013, the Court entered an Order of Consolidation and Appointment of Lead Plaintiffs and a Leadership Structure consolidating the twelve actions and appointing lead plaintiffs (“Plaintiffs”) and lead counsel in the litigation, captioned In re Ebix, Inc. Stockholder Litigation, Consol. C.A. No. 8526-VCS (the “Litigation”).  In connection with the Litigation, on January 23, 2019, the parties entered into a Stipulation and Agreement of Settlement (the “Settlement Agreement”) pursuant to which the parties agreed, subject to approval by the Delaware Court of Chancery, to settle and resolve the Litigation pursuant to the terms set forth in the Settlement Agreement (the “Litigation Settlement”). On April 5, 2019, the Delaware Court of Chancery determined that the Litigation Settlement was fair, reasonable, adequate and in the best interest of the plaintiffs, the class and the Company and awarded to plaintiffs’ counsel attorneys’ fees and expenses in the sum of $19.65 million, which was paid on May 2, 2019, and entered an Order and Final Judgment (the “Order”) approving the Litigation Settlement. The Order provided for full settlement, satisfaction, compromise and release of all claims that were asserted or could have been asserted in the Litigation, whether on behalf of the class or the Company. The Settlement contains no admission of wrongdoing or liability, and may not be deemed to be a presumption as to the validity of any claims, causes of action or other issues.

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    The Company is involved in various other claims and legal actions arising in the ordinary course of business, which in the opinion of management, the ultimate likely disposition of these matters will not have a material adverse effect on the Company’s consolidated financial position, results of operations or liquidity.

    Business Acquisition Earn-Out Contingencies—A significant component of the purchase price consideration for many of the Company's business acquisitions is a potential future cash earn-out based on reaching certain specified future revenue targets. The terms for the contingent earn-out payments in most of the Company's business acquisitions typically address the GAAP- recognizable revenues achieved by the acquired entity over a one-, two-, and/or three-year period subsequent to the effective date of their acquisition by Ebix. These terms typically establish a minimum threshold revenue target, with achievement of revenues recognized over that target being awarded in the form of a specified cash earn-out payment. The Company applies these terms in its calculation and determination of the fair value of contingent earn-out liabilities for purchased businesses as part of the related valuation and purchase price allocation exercise for the corresponding acquired assets and liabilities. As of September 30, 2020, the total of these contingent liabilities was $3.4 million, of which zero is reported in long-term liabilities, and $3.4 million is included in current liabilities in the Company's Condensed Consolidated Balance Sheet. As of December 31, 2019, the total of these contingent liabilities was $10.1 million, of which $1.5 million was reported in long-term liabilities, and $8.6 million was included in current liabilities in the Company's Condensed Consolidated Balance Sheet.

Note 6: Income Taxes

    The Company recorded a net income tax benefit of $0.2 million (0.64%) and net income tax expense of $2.8 million (3.77%) during the three and nine months ended September 30, 2020, respectively, which included discrete items. Tax benefit of $2.4 million and $1.9 million resulted from certain discrete items related to stock compensation, return to provision adjustments and uncertain tax positions during the three and nine months ended September 30, 2020, respectively. The income tax expense, exclusive of discrete items, was $2.2 million (9.23%) and $4.7 million (6.31%) during the three and nine months ended September 30, 2020, respectively. The Company expects its full year effective tax rate to be in the range of 6% to 7%.

     As of September 30, 2020 and December 31, 2019 a liability of $8.0 million and $9.2 million for uncertain tax positions is included in other long-term liabilities of the Company's Condensed Consolidated Balance Sheets. The Company decreased this liability reserve during the three and nine months ended September 30, 2020 by $1.4 million and $1.2 million, respectively. For the three and nine month periods ended September 30, 2019 there were no reductions to the liability. The Company recognizes interest accrued and penalties related to unrecognized tax benefits as part of income tax expense.

Subsequent to February 29, 2020, the Coronavirus Aid, Relief and Economic Security Act ("CARES ACT") was signed into law on March 27, 2020. the CARES Act includes income and payroll tax provisions that we are continuing to analyze to determine the financial impact on our condensed financial statements.

Note 7: Geographic Information

    The Company operates within one reportable segment whose results are regularly reviewed by the Company's CEO, its chief operating decision maker as to performance and allocation of resources. External customer revenues in the tables below are attributed to a particular country based on whether the customer had a direct contract with the Company which was executed in that particular country for the sale of the Company's products/services from an Ebix subsidiary located in that country.

    The following enterprise-wide information relates to the Company's geographic locations, with almost all geographies being impacted in varying degrees by the COVID-19 pandemic:

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	Nine Months Ended		As of		Nine Months Ended		As of
	September 30, 2020		September 30, 2020		September 30, 2019		December 31, 2019
	External Revenues		Long-lived assets		External Revenues		Long-lived assets
	(In thousands)
India*	$	219,953	$	615,859	$	223,962	$	700,986
United States	123,750		390,008		136,181		395,225
Australia	23,773		3,254		25,997		3,541
Latin America	11,447		20,038		14,397		17,176
Europe	9,836		22,493		11,005		24,508
Indonesia*	2,714		144		7,177		117
Singapore*	2,944		12,378		5,404		18,282
Philippines*	1,742		684		4,682		729
Canada	3,355		78,635		3,516		7,012
New Zealand	1,277		489		1,504		578
United Arab Emirates*	2,702		59,600		607		59,531
	$	403,493	$	1,203,582	$	434,432	$	1,227,685
*Primarily India led businesses for which total revenue was $96.8 million and $227.9 million for the three months and nine months ended September 30, 2020, respectively, and $82.1 million and $238.8 million in the three months and nine months ended September 30, 2019, respectively.

Note 8: Investment in Joint Ventures

    Effective February 2016, Ebix and Vayam Technologies Ltd ("Vayam") formed a joint venture named Ebix Vayam Limited JV. This joint venture was established to carry out IT projects in the government sector of the country of India, particularly in regards to the implementation of e-governance projects in the areas of education and healthcare. Ebix has a 51% equity interest in the joint venture, and Vayam has a 49% equity interest in the joint venture. Ebix is fully consolidating the operations of the Ebix Vayam Limited JV into the Company's financial statements and separately reporting the Vayam minority, non-controlling interest in the joint venture's net income and equity. Vayam is also a customer of the Ebix Vayam Limited JV, and during the three and nine months ended September 30, 2020 the Ebix Vayam Limited JV recognized $0 and $397 thousand of revenue from Vayam, respectively. During the three and six months ended September 30, 2019 the Ebix Vayam Limited JV recognized $198 thousand and $444 thousand of revenue from Vayam, respectively. As of September 30, 2020, the Ebix Vayam Limited JV had $18.1 million of accounts receivable with Vayam, net of the estimated allowance for doubtful accounts receivable in the amount of $11.6 million. As of December 31, 2019, the Ebix Vayam Limited JV had $22.8 million of accounts receivable with Vayam, net of the estimated allowance for doubtful accounts receivable in the amount of $12.1 million, this provision for doubtful account against receivables due from a public sector entity, BSNL, in India.

    Effective September 2015, Ebix and IHC formed the joint venture EbixHealth JV. This joint venture was primarily established to promote and market an administrative data exchange for health insurance lines of business nationally. Ebix has a 51% equity interest in the joint venture and IHC has a 49% equity interest the joint venture. Ebix is fully consolidating the operations of the EbixHealth JV into the Company's financial statements and separately reporting the EbixHealth JV non-controlling interest in the joint venture's net income and equity. IHC is also a customer of the EbixHealth JV, and during the three and nine months ended September 30, 2020 the EbixHealth JV recognized $462 thousand and $1.5 million, respectively, of revenue from IHC. During the three and nine months ended September 30, 2019 the EbixHealth JV recognized $660 thousand and $2.2 million, respectively, of revenue from IHC. As of September 30, 2020 and December 31, 2019, the EbixHealth JV had $260 thousand and $335 thousand of accounts receivable from IHC, respectively. Furthermore, as a related party, IHC also has been and continues to be a customer of Ebix, and during the three and nine months ended September 30, 2020 the Company recognized $29 thousand and $101 thousand revenue from IHC, respectively. During the three and nine

29

months ended September 30, 2019 the Company recognized $20 thousand and $58 thousand revenue from IHC, respectively. As of September 30, 2020 and December 31, 2019, IHC had $17 thousand and $8 thousand of accounts receivable with Ebix. The EbixHealth JV has a $1.8 million note due to IHC. Additionally, based on the final purchase price allocation valuation report for the EbixHealth JV it was concluded that the customer relationship with IHC, our joint venture partner, to be by its nature, an indefinite-lived customer relationship, and is recorded at a value of $11.2 million.

Note 9: Goodwill, Finite-Lived, and Indefinite-Lived Intangibles

    Changes in the carrying amount of goodwill for the nine months ended September 30, 2020 and the year ended December 31, 2019 are reflected in the following table.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Beginning Balance	$	952,404	$	946,685
Additions	7,563		17,931
Purchase accounting adjustments	726		741
Foreign currency translation adjustments	(22,013)		(12,953)
Ending Balance	$	938,680	$	952,404

    The carrying value of finite-lived and indefinite-lived intangible assets at September 30, 2020 and December 31, 2019 are as follows:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Finite-lived intangible assets:
Customer relationships	$	95,788	$	83,012
Developed technology	19,718		19,979
Dealer network	6,595		6,726
Airport contracts	4,486		4,635
Trademarks	2,678		2,689
Store networks	2,420		2,500
Brand	889		918
Non-compete agreements	757		764
Database	212		212
Backlog	140		140
Total intangibles	133,683		121,575
Accumulated amortization	(80,819)		(74,620)
Finite-lived intangibles, net	$	52,864	$	46,955
Indefinite-lived intangibles:
Customer/territorial relationships	$	27,815	$	42,055

As a part of the 2009 acquisition of E-Z Data Ebix recognized a $14.2 million indefinite-lived intangible asset associated with acquired corporate customer relationships. During the third quarter 2020, the Company identified a potential indicator of impairment and performed a quantitative analysis to test for impairment. The Company determined the fair value of the intangible assets exceeded its carrying value, however the Company determined that the intangible asset no longer had an indefinite life. The Company has reclassified the $14.2 million to finite-lived and will amortize the value of this intangible over

30

an estimated remaining useful life of 15 years. In the third quarter of 2020 and each quarter subsequent, Ebix will recognize approximately $237 thousand of amortization related to the E-Z Data corporate customer relationships acquired.    

Amortization expense recognized in connection with acquired intangible assets was $2.4 million and $7.1 million for the three and nine month periods ended September 30, 2020, respectively and $2.7 million and $7.9 million for the three and nine month periods ended September 30, 2019.    

Note 10: Capitalized Software Development Costs

    In accordance with ASC 350-40 “Internal-Use Software” and/or ASC 350-985 “Software”, the Company capitalizes certain qualifying software and product related development costs associated with the Company’s continuing medical education service offerings, development of the Property and Casualty underwriting insurance data exchange platform servicing the London markets, development of EbixCash’s SaaS-based Asset Management and Collection platforms, development of EbixCash’s single sign on agent and customer portal (including mobile application) and content development work related to the E-Learning business of EbixCash. During the three and nine months ended September 30, 2020 the Company capitalized $1.4 million and $4.6 million, respectively, and $1.5 million and $4.1 million for the three and nine month periods ended September 30, 2019, respectively, of such development costs. At September 30, 2020 and December 31, 2019, a total of $20.4 million and $19.2 million of remaining unamortized development costs are reported on the Company’s Condensed Consolidated Balance Sheets, respectively.

    During the three months ended September 30, 2020 and 2019, the Company recognized $823 thousand and $688 thousand, respectively, of amortization expense with regards to these capitalized software development costs, which is included in costs of services provided in the Company’s Condensed Consolidated Statements of Income. During the three and nine months ended September 30, 2020, the Company recognized $823 thousand and $2.5 million, respectively, of amortization expense with regards to these capitalized software development costs, which is included in costs of services provided in the Company’s Condensed Consolidated Statements of Income. During the three and nine month periods ended September 30, 2019, related amortization expense was $688 thousand and $1.9 million, respectively. The capitalized continuing medical education product costs are being amortized using a three-year to five-year straight-line methodology. The capitalized software development costs for the property and casualty underwriting insurance data exchange platform are being amortized over a period of five years. The capitalized software development costs related to EbixCash products are being amortized over a period of five years as and when the platforms/products are launched into the marketplace.

Note 11: Other Current Assets

    Other current assets at September 30, 2020 and December 31, 2019 consisted of the following:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Prepaid expenses	$	52,918	$	51,021
Sales taxes receivable from customers	7,588		6,499
Other third party receivables	3,422		4,785
Credit card merchant account balance receivable	1,251		796
Short term portion of capitalized costs to obtain and fulfill contracts	664		734
Accrued interest receivable	352		176
Other	3,722		3,063
Total	$	69,917	$	67,074

Note 12: Leases

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    The Company has operating and finance leases for office space, retail, data centers and certain office equipment with expiration dates ranging through 2028, with various renewal options. Only renewal options that were reasonably assured to be exercised are included in the lease liability. At September 30, 2020, the maturity of lease liabilities under Topic 842 "Leases" are as follows:

Year	Operating Leases		Financing Leases		Total
	(in thousands)
2020 (Remaining six months)	$	1,492	$	48	$	1,540
2021	4,560		190		4,750
2022	3,357		160		3,517
2023	2,925		99		3,024
2024	1,562		77		1,639
Thereafter	1,662		—		1,662
Total	15,558		574		16,132
Less: present value discount*	(2,038)		(58)		(2,096)
Present value of lease liabilities	13,520		516		14,036
Less: current portion of lease liabilities	(4,392)		(161)		(4,553)
Total long-term lease liabilities	$	9,128	$	355	$	9,483
* The discount rate used was the incremental borrowing rates respective to the country where the assets are located.

    The Company's net assets recorded under operating and finance leases were $13.6 million and $19.5 million as of September 30, 2020, and December 31, 2019, respectively. The lease cost is recognized in our Condensed Consolidated Statement of Income in the category of General and Administrative and is summarized as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)				(in thousands)
Operating Lease Cost	$	1,622	$	2,016	$	5,472	$	6,265
Finance Lease Cost:
Amortization of Lease Assets	41		32		128		76
Interest on Lease liabilities	9		9		30		24
Finance Lease Cost	50		41		158		100
Sublease Income	(113)		(99)		(338)		(521)
Total Net Lease Cost	$	1,559	$	1,958	$	5,292	$	5,844

    Other information about lease amounts recognized in our Condensed Consolidated Statement of Income is summarized as follows:

	September 30, 2020
Weighted Average Lease Term - Operating Leases	3.7 years
Weighted Average Lease Term - Finance Leases	3.4 years
Weighted Average Discount Rate - Operating Leases	8.2	%
Weighted Average Discount Rate - Finance Leases	7.2	%

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    At September 30, 2020, our lease liability of $14.0 million does not include certain arrangements, which are primarily airport leases, that do not meet the definition of a lease under Topic 842. Such arrangements represent further commitments of approximately $70.0 million as follows:

Year	Commitments
	(in thousands)
2020 (Remaining six months)	$	6,084
2021	22,784
2022	20,821
2023	20,308
Thereafter	—
Total	$	69,997

    Finance leases range from three to five years and are primarily for office equipment. Rental expense for office and airport facilities and certain equipment subject to operating leases for the nine months ended September 30, 2020 and 2019 was $11.2 million and $28.0 million, respectively. During the third quarter of 2020, each of these airport leases remains subject to force majeure provisions resulting from COVID-19 and the cessation of the Company's airport operations. These monthly rent payments have been temporarily waived until the Company restarts airport operations. It remains uncertain when and under what conditions each payment abatement will end.

Note 13: Concentrations of Credit Risk

    The Company is potentially subject to concentrations of credit risk in its accounts receivable.  Credit risk is the risk of an unexpected loss if a customer fails to meet its contractual obligations.  The Company can be directly affected by the financial condition of its customers, the loss or substantial reduction in business activity with its customers, or the inability of customers to pay its invoices.  While customer activity and financial condition could have a material impact on the Company’s financial statements, management does not believe significant credit risk exists at September 30, 2020.

Note 14: Other Current Liabilities

    Other current liabilities at September 30, 2020 and December 31, 2019 consisted of the following:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Customer advances (deposits)	$	26,155	$	22,573
Acquisition obligations (upfront purchase and contingent consideration)	3,186		6,762
Total	$	29,341	$	29,335

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Item 2: MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

    As used herein, the terms “Ebix,” “the Company,” “we,” “our” and “us” refer to Ebix, Inc., a Delaware corporation, and its consolidated subsidiaries as a combined entity, except where it is clear that the terms mean only Ebix, Inc.

    Safe Harbor for Forward-Looking Statements—This Form 10-Q and certain information incorporated herein by reference contains forward-looking statements and information within the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. This information includes assumptions made by, and information currently available to management, including statements regarding future economic performance and financial condition, liquidity and capital resources, acceptance of the Company’s products by the market, and management’s plans and objectives. In addition, certain statements included in this and our future filings with the SEC, in press releases, and in oral and written statements made by us or with our approval, which are not statements of historical fact, are forward-looking statements. Words such as “may,” “could,” “should,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “seeks,” “plan,” “project,” “continue,” “predict,” “will,” and other words or expressions of similar meaning are intended by the Company to identify forward-looking statements, although not all forward-looking statements contain these identifying words. These forward-looking statements are found at various places throughout this report and in the documents incorporated herein by reference. These statements are based on our current expectations about future events or results and information that is currently available to us, involve assumptions, risks, and uncertainties, and speak only as of the date on which such statements are made.

    Our actual results may differ materially from those expressed or implied in these forward-looking statements. Factors that may cause such a difference include, but are not limited to, those discussed in Part I, Item 1A, “Risk Factors” in our Form 10-K for the year ended December 31, 2019 which is incorporated by reference herein, and in Part II, Item 1A "Risk Factors" in this Form 10-Q, including but not limited to: the willingness of independent insurance agencies to outsource their computer and other processing needs to third parties; pricing and other competitive pressures and the Company’s ability to gain or maintain share of sales as a result of actions by competitors and others; changes in estimates in critical accounting judgments; changes in or failure to comply with laws and regulations, including accounting standards, taxation requirements (including tax rate changes, new tax laws and revised tax interpretations) in domestic or foreign jurisdictions; exchange rate fluctuations and other risks associated with investments and operations in foreign countries (particularly in India, Australia, Asia, Latin America, and Europe wherein we have significant and/or growing operations); fluctuations in the equity markets, including market disruptions and significant interest rate fluctuations, which may impede our access to, or increase the cost of, external financing; the impacts of the COVID-19 global pandemic on our operating performance; and international conflict, including terrorist acts. The Company undertakes no obligation to update any such factors, or to publicly announce the results of, or changes to any of the forward-looking statements contained herein to reflect future events, developments, changed circumstances, or for any other reason.

    Other important factors that could cause actual results to differ materially from those in our specific forward-looking statements included in this Form 10-Q include, but are not limited to, the following:

•Our ability to efficiently and effectively integrate acquired business operations, as discussed in Note 3 of these Condensed Notes to the Condensed Consolidated Financial Statements pertaining to the business acquisitions we have made;

•Our future liquidity needs discussed under “Liquidity and Financial Condition” regarding our ability to generate cash from operating activities and any declines in our credit ratings or financial condition which could restrict our access to the capital markets or materially increase our financing costs (refer to Note 4 of the Notes to these Condensed Consolidated Financial Statements, "Debt with Commercial Bank");

•Uncertainties pertaining to the actual ultimate cost of our legal contingencies (refer to Note 5 of the Notes to these Condensed Consolidated Financial Statements, “Commitments and Contingencies”, and “Contractual Obligations” in Management's Discussion and Analysis of Financial Condition and Results of Operation ("MD&A"); and,

•The MD&A and the analysis of the nine-month revenue trends regarding actual realized level of demand for our products during the immediately foreseeable future, and fluctuations thereof.

    Readers should carefully review the disclosures and the risk factors described in this and other documents we file from time to time with the SEC, including future reports on Forms 10-Q and 8-K, and any amendments thereto. You may obtain our SEC filings at our website, www.ebix.com under the “Investor Information” section, or over the Internet at the SEC’s website, www.sec.gov.

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    The following information should be read in conjunction with the unaudited condensed consolidated financial statements and the notes thereto included in Part 1, Item 1 of this Quarterly Report, and the audited consolidated financial statements and notes thereto and MD&A contained in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019.

Company Overview

    Ebix is a leading international supplier of on-demand infrastructure exchanges to the insurance, financial, travel, cash remittances, and healthcare industries. In the insurance sector, the Company’s main focus is to develop and deploy a wide variety of insurance and reinsurance exchanges on an on-demand basis, while also providing SaaS enterprise solutions in the area of CRM, front-end and back-end systems, outsourced administrative and risk compliance. The Company's products feature fully customizable and scalable on-demand software designed to streamline the way insurance professionals manage distribution, marketing, sales, customer service, and accounting activities. With a "Phygital” strategy that combines physical distribution outlets in many ASEAN countries to an Omni-channel online digital platform, the Company’s EbixCash Financial exchange portfolio of services encompasses domestic and international money remittance, Forex, travel, pre-paid gift cards, utility payments, lending, and wealth management in India and other Asian Markets.

    Ebix’s goal is to be a leading facilitator of the electronification of insurance and financial transactions in the world. The Company’s technology vision is to focus on the convergence of all channels, processes and entities in a manner such that data seamlessly flows once a data entry has initially been made. Ebix strives to work collaboratively with clients to develop innovative technology strategies and solutions that address specific business challenges and requirements. Ebix combines the newest technologies with its capabilities in consulting, systems design and integration, IT and business process outsourcing, application software, and web and application hosting to meet the individual needs of organizations.

Offices and Geographic Information

    The Company’s corporate headquarters, including substantially all of our corporate administration functions, is located in Johns Creek, Georgia, where we own a commercial office building and campus facility. In addition, the Company and its subsidiaries lease office space primarily for sales and operations support in Salt Lake City, Utah, Pittsburgh, Pennsylvania, Pasadena, California, Birmingham, Alabama, Irvine, California and Phoenix, Arizona. Additionally, the Company leases office space in New Zealand, Australia, Singapore, Dubai, Brazil, Canada, and the United Kingdom for support, operations and sales offices. The Company also owns nine office facilities in India. The Indian facilities provide software development and other technical services, business process outsourcing services, and some corporate support services, such as accounting and finance. In these India operating offices, Ebix employs insurance and technology professionals who provide products, services, support and consultancy to thousands of customers across six continents.

Trends and Uncertainties Related to the COVID-19 Pandemic

    In December 2019, a novel coronavirus disease, referred to as COVID-19, was reported and has spread globally, including to every state in the United States. On March 11, 2020, the World Health Organization declared COVID-19 a pandemic, and on March 13, 2020, the United States government declared a national emergency with respect to COVID-19.

    In response to the COVID-19 pandemic, many state, local, and foreign governments have put in place, and others in the future may put in place, travel restrictions, quarantines, shelter-in-place orders, and similar government orders and restrictions, in an attempt to control the spread of the disease. Such restrictions or orders, or the perception that such restrictions or orders could be implemented, have resulted in business closures, work stoppages, slowdowns and delays, work-from-home policies, and the cancellation or postponement of events.

    Beginning in March 2020, in an effort to protect our employees and comply with applicable government orders, we restricted non-essential employee travel and transitioned our employees to a remote work environment. Although we have not experienced a material impact from shifting our employees to a remote work environment, which we primarily attribute to the professionalism of our workforce and our extensive use of technology throughout our business, if the COVID-19 pandemic requires remote working conditions for an increasingly prolonged period of time, it could negatively impact the productivity of our workforce.

    During the nine months ended September 30, 2020, particularly beginning in March, we experienced a decrease in demand for certain of our solutions and services, particularly those related to the Company's travel, foreign exchange, remittance and consulting business areas, after certain government restrictions were put in place. This decreased demand for the above-mentioned business areas has continued through the date of this filing. We expect demand variability for our products and services will continue as a result of the COVID-19 pandemic, but the Company cannot predict with any certainty when

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demand for these solutions/services will return to pre-COVID-19 levels. We continue to stay in close contact with our customers to best ensure that we are responding to their needs in the current environment with innovative solutions that will not only be beneficial now but over the long term as well.

    We continue to monitor developments related to COVID-19 and remain flexible in our response to the challenges presented by the pandemic. To mitigate the adverse impact that COVID-19 may have on our business and operations, we have implemented a number of measures to protect the health and safety of our employees, complying with local and state government recommendations to protect our workforce. We have also taken steps to strengthen our financial position, including amending our credit facility, reducing salaries for certain employees, furloughing employees in the most negatively impacted business areas, eliminating certain employee positions, and eliminating, reducing, or deferring non-essential expenditures. We have also taken steps to preserve cash balances, including a temporary cessation to our share repurchase program.

    Our reported results for the nine-month period ended September 30, 2020 may not be reflective of current market conditions, or of our results for any future periods, which may be negatively impacted by the COVID-19 pandemic to a greater extent than the reported period. The impact of the COVID-19 pandemic may also exacerbate other risks discussed in this Quarterly Report. Refer to Item 1A. “Risk Factors” in this Quarterly Report on Form 10-Q for a complete description of the material risks that the Company currently faces.

Results of Operations

Operating Revenue

    The Company derives its revenues primarily from subscription and transaction fees pertaining to services delivered over our exchanges or from our application service provider ("ASP") platforms, fees for business process outsourcing services, and fees for software development projects, including associated fees for consulting, implementation, training, and project management. We provide customers with installed systems, e-governance solutions to governmental agencies in the health and education sectors, as well as foreign exchange, remittance (both inward and outward) and related services, including travel, from our EbixCash financial exchanges.

    Ebix’s revenue streams are derived from three product/service channels. Presented in the table below is the breakout of our revenues for each of those product/service channels for the three and nine months ended September 30, 2020 and 2019.

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands)
EbixCash Exchanges	$	96,772	$	82,085	$	227,867	$	238,770
Insurance Exchanges	42,382		47,385		129,342		141,993
Risk Compliance Solutions	15,151		17,763		46,284		53,669
Totals	$	154,305	$	147,233	$	403,493	$	434,432

    The table below provides an approximation (as a % of total revenue) of subscription-based and software maintenance revenue, transaction-based revenue, and professional services and consulting fee revenue:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
Subscription	26	%	30	%	31	%	31	%
Transaction-Based	63	%	53	%	54	%	53	%
Professional Services/Consulting/Other	11	%	17	%	15	%	16	%

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Results of Operations — Three Months Ended September 30, 2020 and 2019

Operating Revenue

    During the three months ended September 30, 2020, our total operating revenues increased $7.1 million, or 5%, to $154.3 million as compared to $147.2 million during the third quarter of 2019. On March 11, 2020, COVID-19 was declared a global pandemic by the World Health Organization. Across the United States and the world, governments and municipalities instituted measures in an effort to control the spread of COVID-19, including quarantines, shelter-in-place orders, school closings, travel restrictions and the closure of non-essential businesses. Countries across the world are re-opening economies, but are doing so in a phased approach that differs in each country and, in many cases, within individual countries. While our travel, foreign exchange and remittance businesses continue to be materially negatively impacted by COVID-19, total revenues increased year-over-year during the third fiscal quarter of 2020 due primarily to strong demand for the Company's payment solutions offerings in India. Reported revenues were negatively impacted by the continuing weakening in the foreign currencies in which we conduct operations (particularly in India and Brazil for the third quarter of 2020) relative to the U.S. dollar. Specifically, the year-over-year impact from fluctuations of exchange rates in the countries that we operate, in the aggregate, reduced reported revenues by $5.9 million for the three months ended September 30, 2020. International revenue accounted for 74.0% and 69.4% of the Company’s total revenue for the three months ended September 30, 2020 and 2019, respectively.

    With respect to business acquisitions completed during the years 2020 and 2019 on a pro forma basis, as disclosed in the pro forma financial information table in Note 3, combined revenues increased 2.1% for the three months ending September 30, 2020 versus the same periods in 2019. The 2020 and 2019 pro forma financial information assumes that all business acquisitions made during this period were made on January 1, 2019, whereas the Company's reported condensed consolidated financial statements for the three months ended September 30, 2020 and September 30, 2019 only includes the revenues from these businesses since the effective date that they were acquired and consolidated by Ebix, being May 2020 for Trimax and August 2019 for Wallstreet Canada.

    In regards to the pro forma information table in Note 3 and the relative comparative change in pro forma and reported revenues are based on the following premises:

•As detailed above, the 2020 and 2019 pro forma revenue contains actual revenue of the acquired entities before the acquisition date, as reported by the sellers, as well as actual revenue of the acquired entities after acquisition, whereas the reported growth in revenues of the acquired entities after the acquisition date are only reflected for the period after their acquisition.

•Revenue billed to existing clients from the cross selling of acquired products has been assigned to the acquired section of our business.

•Any existing products sold to new customers obtained through a newly acquired customer base are assigned to the acquired section of our business.

•Pro formas do not include post acquisition revenue reductions as a result of discontinuation of certain product lines and/or customer projects by Ebix in line with the Company's initiatives to maximize profitability.

•The impact from fluctuations of the exchange rates for the foreign currencies in the countries in which we conduct operations also partially affected reported revenues.

Cost of Services Provided

    Costs of services provided, which includes costs associated with customer support, consulting, implementation, and training services, increased $30.8 million, or 56%, to $86.0 million in the third quarter of 2020 as compared to $55.2 million in the third quarter of 2019. For the three months ended September 30, 2020, cost of services as a percentage of total revenues increased to 55.7% of total revenues as compared to 37.5% for the three months ended September 30, 2019. The increase in the Company’s cost of services provided as a percentage of total revenues is primarily due to revenue mix changes year over year, particularly the increase of gift cards sold within the EbixCash India operations. As a result of the countrywide lockdown in India related to COVID-19, there was increased demand for online payment solutions.  Payment solutions revenues increased by greater than 550% year-over-year in the third quarter ended September 30, 2020 and carry lower gross margins relative to other solutions/services offered by the Company.

Product Development Expenses

    The Company’s product development efforts are focused on the development of new technologies for insurance carriers, brokers and agents, the development of new data exchanges for use in the insurance and financial services industries,

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and across the travel, payment remittance and solutions and currency exchange sectors. Product development expenses decreased $2.5 million, or 22%, to $8.8 million during the third quarter of 2020 as compared to $11.2 million during the third quarter of 2019, primarily due to a decrease in employee-related costs in our India operations.

Sales and Marketing Expenses

    Sales and marketing expenses decreased $0.9 million, or 21%, to $3.4 million in the third quarter of 2020 as compared to $4.3 million in the third quarter of 2019, primarily due to a reduction in business promotion expenses as the Company manages its expenditures during the COVID-19 pandemic, as well as some reductions in personnel expenses, including travel expenses.

General and Administrative Expenses

    General and administrative expenses decreased $26.0 million, or 55%, to $20.9 million in the third quarter of 2020 as compared to $46.9 million in the third quarter of 2019. The year-over-year decrease is primarily due to reduced personnel costs, including travel expenses, of approximately $10 million, reduced rent expense of over $6 million, primarily from COVID-19 related rent waivers in our foreign exchange offices at Indian airports, and reduced bad debt expense recognized in the third quarter of 2020 versus the comparable period in 2019. In the third quarter of 2019 the Company recorded a $12.1 million bad debt reserve against the receivables due from a public sector entity, BSNL, in India.

Amortization and Depreciation Expenses

    Amortization and depreciation expenses decreased $234 thousand, or 6%, to $3.4 million in the third quarter of 2020 as compared to $3.6 million in the third quarter of 2019, primarily due to reduced amortization of certain acquired intangible assets.

Interest Income

    Interest income decreased $70 thousand, or 71%, to $29 thousand in the third quarter of 2020 as compared to $99 thousand in the third quarter of 2019, primarily due to a lower interest rate environment in 2020 versus 2019.

Interest Expense

    Interest expense decreased $3.5 million, or 32%, to $7.5 million in the third quarter of 2020 as compared to $11.0 million in the third quarter of 2019. Interest expense decreased primarily due to decreased LIBOR interest rates in the third quarter of 2020 versus the third quarter of 2019, and a greater than $35 million decrease in the average balance of our working capital facilities for our EbixCash operations in India year over year during the quarter, which carry interest rates of 6.75% to 9.45%. This decrease in working capital facilities was associated with the impact of COVID-19 on operations, and renegotiated customer agreements that improved the Company's payment terms in 2020 relative to 2019.

Foreign Currency Exchange Gain (Loss)

    The Company recorded a net foreign currency exchange gain for the three months ended September 30, 2020 in the amount of $597 thousand which consisted of net gains realized and unrealized upon the settlement of receivables or payables and re-measurement of cash balances denominated in currencies other than the functional currency of the respective operating division recording the instrument.

Income Taxes

    The Company recorded net income tax benefit of $0.2 million (0.64%) during the three months ended September 30, 2020, which included tax benefit of $2.4 million from certain discrete items related to stock compensation and uncertain tax positions. The income tax expense, exclusive of discrete items, was $2.2 million (9.23%) during the three months ended September 30, 2020. The Company expects its full year effective tax rate to be in the range of 6% to 7%

Results of Operations — Nine Months Ended September 30, 2020 and 2019

Operating Revenue

    During the nine months ended September 30, 2020, our total operating revenues decreased $30.9 million, or 7%, to $403.5 million as compared to $434.4 million during the same period in 2019. The decrease in revenues year-over-year was primarily the result of the negative impacts of the COVID-19 global pandemic, particularly within the Company’s travel,

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foreign exchange, remittance and consulting business areas. For the nine moths ended September 30, 2020 the Company's travel, foreign exchange and remittance business revenues declined by over $100 million year-over-year, a decrease of greater than 60%. Revenues impacted by COVID-19 through September 30, 2020 revenues were substantially offset by an approximately $98 million increase in payment solutions revenues, primarily in India. This substantial increase reflects the strong demand for prepaid cards and other electronic payment solutions since the COVID-19 pandemic arose. Reported revenues were also negatively impacted by the continuing weakening in the foreign currencies in which we conduct operations (particularly in India, Brazil and Australia) relative to the U.S. dollar. The negative impact from foreign exchange rate movements, in the aggregate, reduced reported revenues by $15.9 million for the nine months ended September 30, 2020. International revenue accounted for 69.3% and 68.7% of the Company’s total revenue for the nine months ended September 30, 2020 and 2019, respectively.

    With respect to business acquisitions completed during the years 2020 and 2019 on a pro forma basis, as disclosed in the pro forma financial information table in Note 3, combined revenues decreased 9.0% for the nine months ending September 30, 2020 versus the same periods in 2019. The 2020 and 2019 pro forma financial information assumes that all business acquisitions made during this period were made on January 1, 2019, whereas the Company's reported condensed consolidated financial statements for the six months ended September 30, 2020 only includes the revenues from these businesses since the effective date that they were acquired or consolidated by Ebix, being May 2020 for Trimax and August 2019 for Wallstreet Canada.

    In regards to the pro forma information table in Note 3 and the relative comparative change in pro forma and reported revenues are based on the following premises:

•As detailed above, the 2020 and 2019 pro forma revenue contains actual revenue of the acquired entities before the acquisition date, as reported by the sellers, as well as actual revenue of the acquired entities after acquisition, whereas the reported growth in revenues of the acquired entities after the acquisition date are only reflected for the period after their acquisition.

•Revenue billed to existing clients from the cross selling of acquired products has been assigned to the acquired section of our business.

•Any existing products sold to new customers obtained through a newly acquired customer base are assigned to the acquired section of our business.

•Pro formas do not include post acquisition revenue reductions as a result of discontinuation of any product lines and/or customer projects by Ebix in line with the Company's initiatives to maximize profitability.

•The impact from fluctuations of the exchange rates for the foreign currencies in the countries in which we conduct operations also partially affected reported revenues.

Cost of Services Provided

    Costs of services increased $40.5 million, or 27%, to $192.5 million during the nine months ended September 30, 2020 as compared to $152.1 million during the same period in 2019. For the nine months ended September 30, 2020, cost of services as a percentage of total revenues increased to 47.7% of total revenues as compared to 35.0% for the nine months ended September 30 2019. The increase in the Company’s cost of services provided as a percentage of total revenues is primarily due to revenue mix changes year over year, particularly gift cards sold within the EbixCash India operations. As a result of the countrywide lockdown and now partially reopened economy in India related to COVID-19, there was increased demand for online payment solutions.  Payment solutions revenues increased by greater than 350% year-over-year for the year-to-date period ended September 30, 2020 and carry lower gross margins relative to other solutions/services offered by the Company.

Product Development Expenses

    Product development expenses decreased $7.4 million, or 22%, to $26.5 million during the nine months ended September 30, 2020 as compared to $33.9 million during the same period in 2019, primarily due to decrease in employee-related costs in our India operations.

Sales and Marketing Expenses

    Sales and marketing expenses decreased $4.3 million, or 29%, to $10.6 million during the nine months ended September 30, 2020 as compared to $14.9 million during the same period in 2019, primarily due to a reduction in business promotion expenses as the Company manages its expenditures during the COVID-19 pandemic, as well as some reductions in personnel expenses, including travel expenses.

General and Administrative Expenses

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    General and administrative expenses decreased $35.6 million, or 35%, to $65.6 million during the nine months ended September 30, 2020 as compared to $101.2 million during the same period in 2019. This decrease is primarily due to an approximately $19 million year-over-year reduction in personnel costs, including travel expenses, a greater than $16 million reduction in rent expense in 2020 as compared to 2019, arising primarily from COVID-19 related rent waivers in our foreign exchange offices at Indian airports, and a year-over-year comparative decrease in bad debt expense. In the third quarter of 2019 the Company recorded a $12.1 million bad debt reserve against the receivables due from a public sector entity, BSNL, in India. These reductions in expenses year-over-year were offset in part by changes in the contingent acquisition earn-out accrual, most notably $17.1 million in year-to-date 2019 accrual reductions (ItzCash, Indus and Wdev acquisitions) versus $3.3 million accrual reductions in the year-to-date 2020 period (Miles and Zillious acquisitions). Contingent accrued earn-out acquisition consideration liabilities were adjusted due to re-measurements based on the assessed fair values and changes in anticipated future revenue levels at the applicable re-measurement dates, with the changes reflected as reductions or increases to general and administrative expenses as reported in the Company’s Condensed Consolidated Statements of Income (both 2019 and 2020 adjustments were reductions of total general and administrative expenses).

Amortization and Depreciation Expenses

    Amortization and depreciation expenses decreased $824 thousand, or 8%, to $10.1 million during the nine months ended September 30, 2020 as compared to $11.0 million during the same period in 2019, primarily due to higher depreciation expense in 2019 and more fixed asset write-offs in 2019 versus 2020.

Interest Income

    Interest income decreased $466 thousand, or 81%, to $112 thousand during the nine months ended September 30, 2020 as compared to $578 thousand during the same period in 2019, primarily due to decreases in the comparative balances in interest bearing accounts and an overall lower interest rates in 2020 versus 2019.

Interest Expense

    Interest expense decreased $8.7 million, or 27%, to $23.9 million during the nine months ended September 30, 2020 as compared to $32.6 million during the same period in 2019. Interest expense decreased primarily due to decreased LIBOR interest rates in the year-to-date 2020 period versus the comparable prior 2019 year-to-date period, and a greater than $30 million decrease in the average balance of our working capital facilities for our EbixCash operations in India year over year for the year-to-date period, which carry interest rates of 6.75% to 9.45%. This decrease in working capital facilities was associated with the COVID-19 impact on operations, and renegotiated customer agreements that improved the Company's payment terms in 2020 relative to 2019.

Foreign Currency Exchange Gain (Loss)

    The Company recorded a net foreign currency exchange gain for the nine months ended September 30, 2020 in the amount of $112 thousand which consisted of net gains realized and unrealized upon the settlement of receivables or payables and re-measurement of cash balances denominated in currencies other than the functional currency of the respective operating division recording the instrument.

Income Taxes

    The Company recorded net income tax expense of $2.8 million (3.77%) during the nine months ended September 30, 2020, which included tax expense of $1.9 million from certain discrete items related to stock compensation and uncertain tax positions. The income tax expense, exclusive of discrete items, was $4.7 million (6.31%) during the nine months ended September 30, 2020. The Company expects its full year effective tax rate to be in the range of 6% to 7%.

Liquidity and Capital Resources

    The Company's ability to generate significant cash flows from ongoing operating activities is one of its fundamental financial strengths. Our principal sources of liquidity are the cash flows provided by the Company's operating activities and cash and cash equivalents on hand. Due to the effect of temporary or timing differences resulting from the differing treatment of items for tax and accounting purposes (including the treatment of net operating loss carry-forwards and minimum alternative tax obligations in the U.S., United Kingdom, and India), future cash outlays for income taxes are expected to exceed income tax expense. We intend to utilize cash flows generated by our operations, cash on hand, bank- or institutional-provided corporate debt facilities, and the possible issuance of additional equity or debt securities, to fund capital expenditures and organic growth initiatives, to make strategically accretive business acquisitions, and to re-purchase shares of our common stock as market conditions warrant.

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    We believe that anticipated cash flows provided by our operating activities, together with current cash and cash equivalent balances, and access to the debt and equity capital markets, if required and available, will be sufficient to meet our projected cash requirements for the foreseeable future, although any projections of future cash needs, cash flows, and the condition of the capital markets related to the availability of debt and equity financing, are subject to substantial uncertainty. The Company is currently in compliance with the financial covenants associated with its current corporate credit facilities.

Our cash and cash equivalents were $88.0 million and $73.2 million at September 30, 2020 and December 31, 2019, respectively. The $4.8 million of restricted fiduciary funds is associated with the EbixHealth JV and pertains to un-remitted insurance premiums and claim funds established for the benefit of various carriers, which are held in a fiduciary capacity until disbursed.

    The free flow of cash from certain countries where we hold significant cash balances may be subject to repatriation tax effects and other restrictions. Specifically, the repatriation of earnings from some of our foreign subsidiaries could result in the application of withholding taxes at that foreign source. The approximate cash, cash equivalents, short-term investments, and restricted cash balances held in our domestic U.S. operations and each of our foreign subsidiaries as of November 3, 2020 are presented in the table below:

Country/Region	Cash, Restricted Cash and ST investments
	(In thousands)
India	$	72,524
United States	17,801
Australia	15,370
Philippines	7,535
Europe	3,149
Singapore	2,330
Canada	1,698
Latin America	1,492
New Zealand	1,186
United Arab Emirates	1,045
Indonesia	587
Mauritius	10
Total	$	124,727

    Our current ratio increased to 1.75 at September 30, 2020 from 1.55 at December 31, 2019 and our working capital position increased slightly to $148.6 million at September 30, 2020 from $129.0 million at the end of 2019.

Business Combinations

    The Company seeks to execute accretive business acquisitions in combination with organic growth initiatives as part of its comprehensive business growth and expansion strategy. The Company looks to acquire businesses that are complementary to Ebix's existing products and services.

    During the nine months ending September 30, 2020, the Company completed one business acquisition.    

    Effective May 4, 2020, Ebix acquired from bankruptcy India-based Trimax, which provides IT and integration services to state-owned transport corporations, operates data centers, and is an IT infrastructure solution provider, for approximately $9.9 million of upfront consideration. The valuation and purchase price allocation remains preliminary and will be finalized as soon as practicable but in no event longer than one year from the effective date of this transaction.

During the twelve months ended December 31, 2019, the Company completed three business acquisitions, as follows:

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Effective August 23, 2019, Ebix acquired Canada based Wallstreet Canada foreign exchange and outward remittance markets for approximately $2.1 million of upfront consideration plus net working capital.

    Effective January 1, 2019, Ebix acquired the assets of India based Essel Forex, for approximately $8.7 million, plus possible future contingent earn-out payments of up to $721 thousand based on earned revenues. Ebix funded the entire transaction in cash, using its internal cash reserves. Essel Forex is a large provider of foreign exchange services in India with a wide spectrum of related products including sales of all major currencies, travelers’ checks, demand drafts, remittances, money transfers and prepaid cards primarily for corporate clients. The earn-out period expired on December 31, 2019 and the acquired business did not meet the requisite revenue target, so no earnout payment was due or paid.

    Effective January 1, 2019, Ebix acquired an 80% controlling stake in India based Zillious for $10.1 million plus possible future contingent earn-out payments of up to $2.2 million based on agreed milestones in the acquisition agreement. Zillious is an on-demand SaaS travel technology solution in the corporate travel segment in India. Zillious is an on-demand SaaS travel technology solution in the corporate travel segment in India. The Company has determined that the fair value of the contingent earn-out consideration is zero as of September 30, 2020.

    A significant component of the purchase price consideration for many of the Company's business acquisitions is a potential subsequent cash earn-out payment based on reaching certain specified future revenue targets. The terms for the contingent earn-out payments in most of the Company's business acquisitions typically address the GAAP recognizable revenues achieved by the acquired entity over a one-, two-, and/or three-year period subsequent to the effective date of their acquisition by Ebix. These terms typically establish a minimum threshold revenue target to achieve over the agreed upon period post acquisition to earn the specified cash earn-out payment. The Company applies these terms in its calculation and determination of the fair value of contingent earn-out liabilities for purchased businesses as part of the related valuation and purchase price allocation exercise for the corresponding acquired assets and liabilities. The Company recognizes these potential obligations as contingent liabilities and are reported as such on its Condensed Consolidated Balance Sheets. As discussed in more detail in Note 1, of the Notes to the Condensed Consolidated Financial Statements, these contingent consideration liabilities are recorded at fair value on the acquisition date and are re-measured quarterly based on the then assessed fair value and adjusted if necessary. As of September 30, 2020, the total of these contingent liabilities was $3.4 million, of which zero is reported in long-term liabilities, and $3.4 million is included in current liabilities in the Company's Condensed Consolidated Balance Sheet. As of December 31, 2019, the total of these contingent liabilities was $10.1 million, of which $1.5 million was reported in long-term liabilities, and $8.6 million was included in current liabilities in the Company's Condensed Consolidated Balance Sheet.

Operating Activities

    Net cash provided by our operating activities was $71.8 million for the nine months ended September 30, 2020. The primary components of the cash provided by our operating activities during the nine-month period consisted of net income of $72.9 million, $10.1 million of depreciation and amortization, $1.2 million of net loss attributable to a non-controlling interest, $3.5 million of non-cash share-based compensation, $4.6 million of right-of-use assets amortization, $2.5 million of amortization of capitalized software development costs and ($14.5) million of working capital requirements, offset by $3.3 million of gains recognized with respect to reduced contingent earn-out liabilities. During the nine months ended September 30, 2020, the Company made $8.0 million of tax payments.

    Net cash provided by our operating activities was $60.2 million for the nine months ended September 30, 2019. The primary components of the cash provided by our operating activities during the nine-month period consisted of net income of $75.1 million, $(6.6) million of net loss attributable to a non-controlling interest, a ($17.1) million impact of non-cash gains recognized by reducing certain earn-out contingent liabilities, $11.0 million of depreciation and amortization, a $10.6 million impact from changes in the allowance for doubtful accounts, a ($13.0) million impact from trade and service provider receivables, a ($17.4) million impact from payables and accrued expenses, a 27.9 million impact from changes in other assets and liabilities, $2.5 million of non-cash share-based compensation, $5.2 million of right-of-use assets amortization, and $1.9 million of amortization of capitalized software development costs. During the nine months ended September 30, 2019, the Company made $7.4 million of tax payments.

Investing Activities

    Net cash used for investing activities during the nine months ended September 30, 2020 was $39.2 million, and consisted primarily of $12.5 million used for acquisition-related payments for acquisitions consummated in prior periods, $4.6

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million for software development costs that were capitalized, $1.5 million for capital expenditures and increases in marketable securities of $20.6 million (specifically bank certificates of deposit).

    Net cash used for investing activities during the nine months ended September 30, 2019 was $93.3 million, and consisted of $109.0 million used for acquisition-related activity, $5.9 million used primarily for capital expenditures in India and $4.1 million used for software development costs that were capitalized. Partially offsetting these outflows was $25.7 million from the net maturities of marketable securities (specifically bank certificates of deposit).

Financing Activities

    During the nine months ended September 30, 2020, net cash used by financing activities was $34.7 million, which consisted primarily of a $19.9 million reduction in EbixCash working capital facilities in India, $15.1 million used to make scheduled payments on the existing term loan and $6.9 million of quarterly dividends to our common stockholders. Partially offsetting these financing cash outflows was $1.4 million of cash proceeds from draws on the revolving line of credit.

    During the nine months ended September 30, 2019, net cash provided by financing activities was $18.3 million, which consisted of $13.5 million provided by the Company's revolving credit facility, $31.1 million provided by the working capital facilities in India, and $6.0 million of net proceeds from short term third party loans as a part of EbixCash operations. Partially offsetting the cash inflows were $6.9 million to pay quarterly dividends to our common stockholders, $13.0 million used to repurchase shares of our common stock, $11.3 million used to make the scheduled payments against the existing term loan and $962 thousand used for other payments of long term debt.

Commercial Bank Financing Facility

On May 7, 2020, Ebix entered into the Amendment to the Regions Secured Credit Facility, dated August 5, 2014, among the Company, Regions and certain other lenders party thereto (as amended, the “Credit Agreement”). The Amendment provides for, among other things, increased flexibility under financial maintenance covenants, which the Company sought in part due to the unforeseen negative effects of the COVID-19 pandemic.

On March 30, 2020, the Company and certain of its subsidiaries entered into the Waiver related to the Credit Facility. The Waiver provides that so long as the Company’s leverage ratio is below 5.0 to 1.0 for the Company’s fiscal quarter ending March 31, 2020 pursuant to the terms of its compliance certificate required by the Credit Facility, the existing leverage ratio requirement of 3.50 to 1.0 will be waived.

On September 27, 2019, the Company and certain of its subsidiaries entered into the Ninth Amendment to the Credit Agreement which amended the definitions of “Consolidated EBITDA" to add back the derivative legal settlement, “Indebtedness” to disqualify equity interests to be issued regarding the Yatra Online acquisition, and modified the maximum consolidated net debt leverage ratio allowed.    

    At September 30, 2020, the outstanding balance on the revolving line of credit under the Credit Agreement was $439.4 million and the facility carried an interest rate of 3.50%. The revolving line of credit balance is included in the long-term liabilities section of the Condensed Consolidated Balance Sheets. During the nine months ended September 30, 2020, the average and maximum outstanding balances of the revolving line of credit component of the credit facility were $438.8 million and $439.4 million, respectively.

    At September 30, 2020, the outstanding balance on the term loan was $261.1 million, of which $22.6 million is due within the next twelve months. $15.1 million of scheduled amortization payments were made during the nine months ended September 30, 2020. This term loan also carried an interest rate of 3.50%. The current and long-term portions of the term loan are included in the respective current and long-term sections of the Condensed Consolidated Balance Sheets, the amounts of which were $22.6 million and $238.5 million, respectively, at September 30, 2020.

Contractual Obligations     

    For a presentation regarding material changes outside the ordinary course of business to the Company's contractual obligations please refer to Notes 4 and 5 of the Notes to Condensed Consolidated Financial Statements.

Off-Balance Sheet Arrangements

    We do not engage in off balance sheet financing arrangements.

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Recent Accounting Pronouncements

    For information about new accounting pronouncements and the potential impact on our Consolidated Financial Statements, see Note 1 of the condensed notes to the Condensed Consolidated Financial Statements in this Form 10-Q and Note 1 of the Notes to Consolidated Financial Statements in our 2019 Form 10-K.

Application of Critical Accounting Policies

    The preparation of financial statements in conformity with GAAP, as promulgated in the United States, requires our management to make significant estimates and assumptions that affect the reported amounts of assets and liabilities, revenues and expenses and related disclosures in our Condensed Consolidated Financial Statements and accompanying notes. We believe the most complex and sensitive judgments, because of their significance to the Condensed Consolidated Financial Statements, result primarily from the need to make estimates and assumptions about the effects of matters that are inherently uncertain. The following accounting policies involve the use of “critical accounting estimates” because they are particularly dependent on estimates and assumptions made by management about matters that are uncertain at the time the accounting estimates are made. In addition, while we have used our best estimates based on facts and circumstances available to us at the time, different estimates reasonably could have been used in the current period, and changes in the accounting estimates that we used are reasonably likely to occur from period to period both of which may have a material impact on our financial condition and results of operations. For additional information about these policies, see Note 1 of the Condensed Notes to the Condensed Consolidated Financial Statements in this Form 10-Q. Although we believe that our estimates, assumptions and judgments are reasonable, they are limited based upon information presently available. Actual results may differ significantly from these estimates under different assumptions, judgments or conditions.

    COVID-19 has created and may continue to create significant uncertainty in global financial markets, which may reduce demand for our services, impact the productivity of our workforce, reduce our access to capital, and harm our business and results of operations. As of the date of our Condensed Consolidated Financial Statements, we are not aware of any specific event or circumstance that would require us to update our estimates or judgments, or to revise the carrying value of our assets or liabilities. However, these estimates may change as new events occur and additional information is obtained, which may result in changes being recognized in our consolidated financial statements in future periods. While we considered the effects of COVID-19 in our estimates and assumptions, due to the current level of uncertainty over the economic and operational impacts of COVID-19 on our business, there may be other judgments and assumptions that were not currently considered. Such judgments and assumptions could result in a meaningful impact to our financial statements in future periods. Actual results could differ from those estimates and any such differences may have a material impact on our financial statements.

Revenue Recognition

    The Company derives its revenues primarily from software subscription and transaction fees, software license fees, financial transaction fees, risk compliance solution services fees, and professional service fees, including associated fees for consulting, implementation, training, and project management provided to customers with installed systems and applications. Sales and value-added taxes are not included in revenues, but rather are recorded as a liability until the taxes assessed are remitted to the respective taxing authorities.

    The Company determines revenue recognition by applying the following steps:

•identification of the contract, or contracts, with a customer;

•identification of the performance obligations in the contract;

•determination of the transaction price;

•allocation of the transaction price to the performance obligations in the contract; and

•recognition of revenue when, or as, we satisfy a performance obligation.

    The Company analyzes its different services individually to determine the appropriate basis for revenue recognition, as further described below. Additionally, certain services exist in multiple channels. As Ebix derives revenues from three product/service channels—EbixCash Exchanges, Insurance Exchanges, and Risk Compliance Solutions—for policy disclosure purposes, contracts are discussed in conjunction with the channel to which they are most significant.

    The Company assesses the terms of customer contracts including termination rights, penalties (implied or explicit), and renewal rights.

EbixCash Exchanges ("EbixCash")

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    EbixCash revenues are primarily derived from consideration paid by customers for financial transaction (foreign exchange, remittance, other payment solutions) and travel transaction services. The significant majority of EbixCash revenue is for a single performance obligation and is recognized at a point in time. These revenues vary by transaction based upon channel, send and receive locations, the principal amount sent, whether the money transfer involves different send and receive currencies, and speed of service, as applicable.

    EbixCash also offers several other services, including payment services and ticketing and travel services, for which revenue is impacted by various factors. EbixCash acts as the principal in most transactions and reports revenue on a gross basis, as EbixCash controls the service at all times prior to transfer to the customer, is primarily responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices.

    The main services from which EbixCash derives revenue are as follow:

EbixCash Travel Exchanges

    EbixCash Travel revenues are primarily derived from commissions and transaction fees received from various travel providers and international exchanges involved in the sale of travel to the consumer. EbixCash Travel revenue is for a single performance obligation and is recognized at a point in time. Travel revenues include reservation commissions, segment fees from global travel exchange providers, and transaction net revenues (i.e., the amount charged to travelers less the amount owed to travel service providers) in connection with our reservation services; ancillary fees, including travel insurance-related revenues and certain reservation booking fees; and credit card processing rebates and customer processing fees. EbixCash Travel services include the sale of hotel rooms, airline tickets, bus tickets and train tickets. EbixCash’s Travel revenue is also derived from ticket sales, wherein the commissions payable to EbixCash Travel, along with any transaction fees paid by travel providers and travel exchanges, is recognized as revenue after completion of the service. The transaction price on such services is agreed upon at the time of the purchase.

    EbixCash Travel revenue for its corporate MICE (Meetings, Incentives, Conferences, and Exhibitions) packages is recognized at full purchase value at the completion of the obligation with the corresponding costs recorded under direct expenses. For MICE revenues, EbixCash Travel acts as the principal in transactions and, accordingly, reports revenue on a gross basis. EbixCash Travel controls the service at all times prior to transfer to the customer, is responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices.

EbixCash Money Transfer

    For the EbixCash money transfer business, EbixCash has one performance obligation whereupon the customer engages EbixCash to perform one integrated service. This typically occurs instantaneously when the beneficiary entitled to receive the money transferred by the sender visits the EbixCash outlet and collects the money. Accordingly, EbixCash recognizes revenue upon completion of the following: 1) the customer’s acknowledgment of EbixCash’s terms and conditions and the receipt of payment information, 2) the money transfer has been processed, 3) the customer has received a unique transaction identification number, and 4) funds are available to be picked up by the beneficiary. The transaction price is comprised of a transaction fee and the difference between the exchange rate set by EbixCash to the customer and the rate available in the wholesale foreign exchange market, as applicable, both of which are readily determinable at the time the transaction is initiated.

Foreign Exchange and Payment Services

    For EbixCash’s foreign exchange and payment services, customers agree to terms and conditions for all transactions, either at the time of initiating a transaction or signing a contract with EbixCash to provide payment services on the customer’s behalf. In the majority of EbixCash’s foreign exchange and payment services transactions, EbixCash makes payments to the recipient to satisfy its performance obligation to the customer, and, therefore, EbixCash recognizes revenue on foreign exchange and payment when this performance obligation has been fulfilled.

Consumer Payment Services

    EbixCash offers several different bill payment services that vary by considerations such as: 1) who pays the fee to EbixCash (consumer or biller), 2) whether or not the service is offered to all consumers, 3) whether the service is restricted to existing biller relationship of EbixCash, and 4) whether the service utilizes a physical agent network offered for consumers’ convenience, among other factors. The determination of which party is EbixCash’s customer for revenue recognition purposes is based on these considerations for each of EbixCash’s bill payment services. For all transactions, EbixCash’s customers agree

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to EbixCash’s terms and conditions, either at the time of initiating a transaction (where the consumer is determined to be the customer for revenue recognition purposes) or upon signing a contract with EbixCash to provide services on the biller’s behalf (where the biller is determined to be the customer for revenue recognition purposes). As with consumer money transfers, customers engage EbixCash to perform one integrated service, collect money from the consumer and process the bill payment transaction, thereby providing the billers real-time or near real-time information regarding their customers’ payments and, thus, simplifying the billers’ collection efforts. EbixCash’s revenues from bill payment services are generated from contracts to process transactions at any time during the duration of the contract. The transaction price on bill payment services is contractual and determinable. Certain biller agreements may include per-transaction or fixed periodic rebates, which EbixCash records as a reduction to revenue.

Gift Cards

    EbixCash resells gift cards to consumers that can be later redeemed at various merchants. Gift cards are recorded as inventory until sold to the consumer. Gift card revenue is recognized at full purchase value at the time of sale with the corresponding cost of vouchers recorded as cost of services provided.

EbixCash Technology Services

    EbixCash also offers on-demand technology to various providers in the area of lending, wealth & asset management, travel and logistics across the world.    

Insurance Exchanges

    Insurance Exchanges revenues are primarily derived from consideration paid by customers related to our SaaS platforms, related services and the licensing of software. A typical contract for our SaaS platform will also include services for setup, customization, transaction processing, maintenance, and/or hosting. Determining whether products and services are considered distinct performance obligations that should be accounted for separately may require significant judgment. Set-up and customization services related to our SaaS platforms are not considered to be distinct from the usage fees associated with the SaaS platform and, accordingly, are accounted for as a single performance obligation. These services, along with the usage or transaction fees, are recognized over the contract duration, which considers the significance of the upfront fees in the context of the contract and which may, therefore, exceed the initial contracted term. A customer's transaction volume tends to remain fairly consistent during the contract period without significant fluctuations. The invoiced amount is a reasonable approximation of the revenue that would be allocated to the related period under the variable consideration guidelines in ASC 606-10-32-40. To the extent that a SaaS contract includes subscription services or professional services, apart from the upfront customization, these are considered separate performance obligations. We also have separate software licensing (on premise/perpetual), unrelated to our SasS platforms, which is recognized at a point in time when the license is transferred to the customer.

    Contracts generally do not contain a right of return or refund provisions. Our contracts often do contain overage fees, contingent fees, or service level penalties that are accounted for as variable consideration. Revenue accounted for as variable consideration is recognized using the “right to invoice” practical expedient when the invoiced amount equals the value provided to the customer.

Software-as-a-Service ("SaaS")

    The Company allocates the transaction price to each distinct performance obligation using the relative stand-alone selling price. Determining the stand-alone selling price may require significant judgement. The stand-alone selling price is the price at which an entity has sold or would sell a promised good or service separately to a customer. The Company determines the stand-alone selling price based on the observable price of products or services sold separately in comparable circumstances, when such observable prices are available. When standalone selling price is not directly observable, the Company estimates the stand-alone selling price using the market assessment approach by considering historical pricing and other market factors.

Software Licenses

    Software license revenues attributable to a software license that is a separate performance obligation are recognized at the point in time that the customer obtains control of the license.

Subscription Services

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    Subscription services revenues are associated with performance obligations that are satisfied over specific time periods and primarily consist of post-contract support services. Revenue is generally recognized ratably over the contract term. Our subscription contracts are generally for an initial three-year period with subsequent one-year automatic renewals.

Transaction Fees

    Transaction revenue is comprised of fees applied to the volume of transactions that are processed through our SaaS platforms. These fees are typically based on a per-transaction rate and are invoiced for the same period in which the transactions were processed and as the performance obligation is satisfied. The amount invoiced generally equals the value provided to the customer, and revenue is typically recognized when invoiced using the as-invoiced practical expedient.

Professional Services

    Professional service revenue primarily consists of fees for setup, customization, training, or consulting. Professional service fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized as such services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date. Professional services, particularly related to SaaS platforms, may have significant dependencies on the related licensed software and may not be considered a distinct performance obligation.

Risk Compliance Solutions ("RCS")

    RCS revenues consist of two revenue streams - Certificates of Insurance (COI) and Consulting Services. COI revenues are derived from consideration paid by customers for the creation and tracking of certificates of insurance. These are transaction-based revenues. Consulting Services revenues are driven by distinct consulting service engagements rendered to customers, for which revenues are recognized using the output method on a time and material basis as the services are performed.

COI Creation and Tracking

    The Company provides services to issue and track certificates of insurance in the United States and Australian markets. Revenue is derived from transaction fees for each certificate issued or tracked. The Company recognizes revenue at the issuance of each certificate or over the period the certificate is being tracked.

Consulting Services

    The Company provides consulting services to clients around the world for project management and development. Consulting services fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized using an output method as the services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date.

Allowance for Doubtful Accounts Receivable

    Management specifically analyzes accounts receivable and historical bad debts, write-offs, customer concentrations, customer credit-worthiness, current economic trends and changes in our customer payment terms when evaluating the adequacy of the allowance for doubtful accounts.

Income Taxes

    Deferred income taxes are recorded to reflect the estimated future tax effects of differences between financial statement and tax basis of assets, liabilities, operating losses, and tax credit carry forwards using the tax rates expected to be in effect when the temporary differences reverse. Valuation allowances, if any, are recorded to reduce deferred tax assets to the amount management considers more likely than not to be realized. Such valuation allowances are recorded for the portion of the deferred tax assets that are not expected to be realized based on the levels of historical taxable income and projections for future taxable income over the periods in which the temporary differences will be deductible.

    The Company also applies FASB accounting guidance on accounting for uncertainty in income taxes positions. This guidance clarifies the accounting for uncertainty in income taxes by prescribing the minimum recognition threshold a tax position is required to meet before being recognized in the financial statements.

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Foreign Currency Matters

    The functional currency is the U.S. Dollar for the Company's foreign subsidiaries in Dubai and Singapore, because both the intellectual property research and development activities provided by its Dubai and Singapore subsidiaries are in support of the Company's operating divisions across the world, which are primarily transacted in U.S. Dollars.

    The functional currency of the Company's other foreign subsidiaries is the local currency of the country in which the subsidiary operates. The assets and liabilities of these foreign subsidiaries are translated into U.S. dollars at the rates of exchange at the balance sheet dates. Income and expense accounts are translated at the average exchange rates in effect during the period. Gains and losses resulting from translation adjustments are included as a component of other comprehensive income in the accompanying Condensed Consolidated Balance Sheets. Foreign exchange transaction gains and losses that are derived from transactions denominated in a currency other than the subsidiary's functional currency are included in the determination of net income.

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Item 3: QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

    The Company is exposed to foreign currency exchange rate risk related to our foreign-based operations where certain transactions are denominated in other than the foreign entity's functional currency and are subject to market risk with respect to fluctuations in the relative value of those currencies. The Company’s operations based in the U.S., Dubai, and Singapore use the U.S. dollar as their functional currency, as that is the predominant currency used to transact the majority of their operations. The  Company’s other foreign operations in India, Australia, the United Kingdom, Canada, Brazil, Philippines, and Indonesia utilize their local currencies as their functional currency as that accurately reflects the currency used to conduct their commercial activities in each of these countries. There can be no assurance that fluctuations in the value of foreign currencies will not have a material adverse effect on the Company’s business, operating results, revenues or financial condition. During the nine months ended September 30, 2020 and 2019, the net change in the cumulative foreign currency translation account, which is a component of accumulated other comprehensive loss within stockholders’ equity, were unrealized (losses) gains of $(35.9) million and $10.9 million, respectively. The Company considered the historical trends in currency exchange rates and determined that it was reasonably possible that adverse changes in our respective foreign currency exchange rates of 20% could be experienced in the near term. Such an adverse change in currency exchange rates would have resulted in reduction to pre-tax income of approximately $15.9 million and $12.4 million for the nine months ended September 30, 2020 and 2019, respectively.

    The Company's exposure to interest rate risk relates to its interest expense on outstanding debt obligations and to its interest income on existing cash balances. As of September 30, 2020, the Company had $700.5 million of outstanding debt obligations under its corporate syndicated credit facilities, which consisted of a $261.1 million term loan, and a $439.4 million balance drawn on our commercial banking revolving line of credit. The Company's term loan and revolving line of credit carries a leverage-based LIBOR related interest rate, and stood at 3.50% at September 30, 2020. The Company is exposed to market risk in relation to this line of credit in regards to the potential increase in interest expense arising from adverse changes in interest rates. This interest rate risk is estimated as the potential decrease in earnings resulting from a hypothetical 30 basis point increase in the LIBOR rate. Such an adverse change in the LIBOR rate would have resulted in a reduction to pre-tax income of approximately $1.5 million and $4.5 million for the nine months ended September 30, 2020 and 2019, respectively. The Company's average cash balances (including restricted) and short term and long term investments (in the form of fixed deposits) during the nine months ended September 30, 2020 were $115.5 million and its existing cash balances as of September 30, 2020 were $88.0 million. The Company is exposed to market risk in relation to these cash balances in regards to the potential loss of interest income arising from adverse changes in interest rates. This interest rate risk is estimated as the potential decrease in earnings resulting from a hypothetical 20 basis point decrease in interest rates earned on deposited funds. Such an adverse change in these interest rates would have resulted in a reduction to pre-tax income of approximately $223 thousand and $227 thousand for the nine months ended September 30, 2020 and 2019, respectively.

    There were no other material changes to our market risk exposure during the nine months ended September 30, 2020 and 2019. For additional information regarding our exposure to certain market risks, see “Quantitative and Qualitative Disclosures about Market Risk,” in Part II, Item 7A of our 2019 Form 10-K.

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Item 4: CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

    We maintain a system of disclosure controls and procedures designed to provide reasonable assurance that the information required to be disclosed by the Company in reports that we file and submit under the Exchange Act is recorded, processed, summarized and reported accurately within the time periods specified in the SEC's rules and forms. Disclosure controls also are designed to reasonably assure that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures. Disclosure controls include components of internal control over financial reporting, which consists of control processes designated to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements in accordance with United States generally accepted accounting principles.

    We monitor and evaluate on an ongoing basis our disclosure controls and procedures in order to improve their overall effectiveness. In the course of these evaluations, we modify and refine our internal processes and controls as conditions warrant.

Our management, including our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our “disclosure controls and procedures” (as defined in Rule 13a-15(e) promulgated under the Exchange Act) as of September 30, 2020. Based on this evaluation the Company’s Chief Executive Officer and Chief Financial Officer have concluded that these disclosure controls and procedures are effective. There were no changes in our internal control over financial reporting during the quarter ended September 30, 2020 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. We have not experienced any material changes to our internal controls over financial reporting despite the fact that all non-essential employees are working remotely due to the COVID-19 pandemic. We are continually monitoring the impact of COVID-19 on the operating effectiveness of our internal control over financial reporting.

Part II — OTHER INFORMATION

Item 1: LEGAL PROCEEDINGS

On July 16, 2019, Yatra Online, Inc. ("Yatra"), Ebix, Inc. ("Ebix"), and EbixCash Travels, Inc. ("Merger Sub") entered into a Merger Agreement. On May 14, 2020, Yatra entered into an agreement with Ebix and Merger Sub extending the outside date of the Merger Agreement (the "Extension Agreement"). On June 5, 2020, Yatra terminated the Merger Agreement and filed a complaint in the Delaware Court of Chancery against Ebix and Merger Sub (the "Complaint"). On September 25, 2020, Yatra amended the Complaint and added as a defendant each financial institution (each, a “Defendant Lender”) party to that certain credit facility between them and Ebix, most recently amended on May 7, 2020 (the “Credit Facility”). The Complaint, as amended, alleges that Ebix and Merger Sub breached certain representations, warranties, and covenants contained in the Merger Agreement and the Extension Agreement and that Ebix negotiated in bad faith. The amended Complaint also alleges fraudulent actions by Ebix and the Defendant Lenders arising from certain terms of the Credit Agreement and tortious interference with the closing of the Merger Agreement by Ebix and the Defendant Lenders. The Complaint seeks, among other relief, damages, pre-judgment and post-judgment interest, and attorneys' fees and costs. Ebix and Merger Sub deny any liability and intend to defend the action vigorously.

On May 12, 2017, Ebix Software India Pvt. Ltd. (“Ebixcash”) entered into several agreements with the most prominent shareholders of Itz Cash Card Limited (“Itz”), the most relevant among these a stock purchase agreement (the “SPA”), to purchase a majority ownership stake in Itz. Further, as part of the overall purchase of Itz, a share purchase agreement between Ebixcash and individual ESOP holders of Itz was entered into on July 7, 2017 (the “ESOP SPA”) (with the SPA, the ESOP SPA and the other purchase documents, collectively, the “Transaction Documents”). Part of the consideration for Ebixcash’s purchase of Itz consisted of two individual potential earn-out payments, the first for the period for the year ended March 31, 2019 (the “First Earn-Out”) and the second for the following year, ending on March 31, 2020 (the “Second Earn-Out”). Neither the First Earn-Out nor the Second Earn-Out were achieved pursuant to the terms of the SPA. After correspondence between the parties between September 2019 and May 2020, the former shareholders of Itz (“Sellers”) sent Ebixcash notices of arbitration (“NOAs”) under which they were availing themselves of the arbitration dispute provisions set forth in the Transaction Documents. Apart from the amounts claimed owed under the earn-out provisions, the Sellers also alleged in the NOAs other violations of the terms of the Transaction Documents, including, certain non-competition and restricted matter approval violations. Presently, the parties are in the process of selecting arbitrators. The Company believes that each of the Sellers claims is without merit and continues to defend its position vigorously. The Company believes that

50

Ebixcash has several viable counterclaims related to improper termination of the Transaction Documents and violation non-compete provisions.

    As the Company has previously disclosed, in May 2013, twelve putative class action complaints were filed in the Delaware Court of Chancery against the Company and its board of directors challenging a proposed merger between the Company and an affiliate of Goldman Sachs & Co.  On June 10, 2013, the Court entered an Order of Consolidation and Appointment of Lead Plaintiffs and a Leadership Structure consolidating the twelve actions and appointing lead plaintiffs (“Plaintiffs”) and lead counsel in the litigation, captioned In re Ebix, Inc. Stockholder Litigation, Consol. C.A. No. 8526-VCS (the “Litigation”).  In connection with the Litigation, on January 23, 2019, the parties entered into a Stipulation and Agreement of Settlement (the “Settlement Agreement”) pursuant to which the parties agreed, subject to approval by the Delaware Court of Chancery, to settle and resolve the Litigation pursuant to the terms set forth in the Settlement Agreement (the “Litigation Settlement”).  On April 5, 2019, the Delaware Court of Chancery determined that the Litigation Settlement was fair, reasonable, adequate and in the best interest of the plaintiffs, the class and the Company and awarded to plaintiffs’ counsel attorneys’ fees and expenses in the sum of $19.65 million, payable by the Company within 20 days, and entered an Order and Final Judgment (the “Order”) approving the Litigation Settlement. The Order provides for full settlement, satisfaction, compromise and release of all claims that were asserted or could have been asserted in the Litigation, whether on behalf of the class or the Company. The Order is publicly available for inspection at the Office of the Register in Chancery, and on the Court's online electronic filing system, File & ServeXpress.  The Settlement contains no admission of wrongdoing or liability, and may not be deemed to be a presumption as to the validity of any claims, causes of action or other issues. The Settlement was fully paid on May 2, 2019.

    The Company is involved in various other claims and legal actions arising in the ordinary course of business, which in the opinion of management, the ultimate likely disposition of these matters will not have a material adverse effect on the Company’s consolidated financial position, results of operations or liquidity.

Item 1A: RISK FACTORS

    In addition to the other information set forth in this Quarterly Report on Form 10-Q, you should carefully consider the factors discussed in Part I, “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2019, filed with the Securities and Exchange Commission on March 2, 2020 which could materially affect the Company's business, financial condition or future results. The information presented below updates, and should be read in conjunction with, the risk factors and information disclosed in our 2019 Form 10-K. Except as presented below, there have been no material changes from the risk factors described in our 2019 Form 10-K.

COVID-19 has disrupted, and may continue to disrupt, our business and financial performance.

    The outbreak of COVID-19 in multiple countries across the globe, including North America, Europe and Asia, has adversely impacted the U.S. and global economy. We have experienced disruptions to our business thus far from COVID-19, and the pandemic continues to persist in most of our markets. The pandemic is a highly fluid and evolving situation and we cannot anticipate with any certainty the length, scope or severity of such restrictions in each of the jurisdictions that we operate.

    The full impact that COVID-19 will have on our business cannot be predicted at this time due to numerous uncertainties, including the duration and severity of the outbreak, travel restrictions and business closures, the effectiveness of actions taken to contain the disease, the length of time it takes for normal economic and operating conditions to resume, and other unintended consequences. This impact could include, but is not limited to, the following:

•changes in our revenues and customer demand: Our revenues and profitability have been materially impacted during the year-to-date period ending September 30, 2020 compared to the comparable prior year period, and we expect they will continue to be materially adversely affected, particularly as a large percentage of EbixCash's revenue is derived from travel-related services.

•our workforce: The COVID-19 outbreak has also caused us to reduce and furlough employees in order to right size our EbixCash business. These actions could create risks, including but not limited to, our ability to manage the size of our workforce given uncertain future demand.

    Our business, particularly EbixCash, is generally subject to and impacted by, international, national and local economic conditions and travel demands. We do not expect economic and operating conditions for EbixCash to improve until consumers are once again able and fully willing to travel. 

51

    We believe that business disruption relating to the COVID-19 pandemic will continue to negatively impact the global economy and may materially affect our businesses as outlined above, each of which would adversely impact our business and results of operations. To the extent that the COVID-19 outbreak continues to adversely affect our business and financial performance, it may also have the effect of heightening many of the other risks identified below and in the “Risk Factors” section of our 2019 10-K.

We may not realize any or all of our estimated cost savings, which may have a negative effect on our results of operations.

    We have identified several areas that present opportunities for cost savings and efficiencies to potentially improve our results of operations while our business is being impacted by the COVID-19 crisis, including improved working capital management primarily though a reduction in staffing, compensation, and other discretionary expenses. The potential cost savings that have been estimated based on these opportunities are based on a number of assumptions and expectations which, if achieved, would improve our profitability and cash flows from operating activities. However, there can be no assurance that the expected results will be achieved. These and any future spend reductions, if any, may also negatively impact our other initiatives or our efforts to grow our business in a recovery, which may negatively impact our future results of operations and increase the burden on existing management, systems and resources.

Earnings for future periods may be impacted by impairment charges for goodwill and intangible assets related to Covid-19.

    We carry a significant amount of goodwill and identifiable intangible assets on our consolidated balance sheets. Goodwill is the excess of purchase price over the fair value of the net assets of acquired businesses. We assess goodwill and indefinite-lived intangible assets for impairment each year, or more frequently if circumstances suggest an impairment may have occurred. If we determine that a significant impairment has occurred in the value of our intangible assets, right of use assets or fixed assets related to the disruption of business caused by COVID-19, we could be required to write off a portion of our assets, which could adversely affect our consolidated financial condition or our reported results of operations.

Item 2: REPURCHASES OF EQUITY SECURITIES

    Effective February 6, 2017, the Company's Board of Directors unanimously approved an additional authorized share repurchase plan of $150.0 million. The Board directed that the repurchases be funded with available cash balances and cash generated by the Company's operating activities. Under certain circumstances, the aggregate amount of repurchases of the Company's equity shares may be limited by the terms and underlying financial covenants regarding the Company's commercial

bank financing facility.

    There were no share repurchases during the fiscal third quarter nor year-to-date period ended September 30, 2020, and the maximum number (or approximate dollar value) of shares that may yet be purchased under the current program is $80.1 million.

Item 3: DEFAULTS UPON SENIOR SECURITIES

None.

Item 4: MINE SAFETY DISCLOSURES

Not applicable.

Item 5: OTHER INFORMATION

None.

Item 6: EXHIBITS

52

The exhibits filed herewith or incorporated by reference herein are listed in the Exhibit Index attached hereto.

53

EXHIBITS INDEX

Exhibits
3.1	Certificate of Incorporation, as amended, of Ebix, Inc. (filed as Exhibit 3.1 to the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2009 and incorporated herein by reference).
3.2	Amendment to Certificate of Incorporation of Ebix, Inc. dated May 25, 2017 (incorporated by reference to Exhibit 3.2 to the Company's Annual Report on Form 10-K for the year ended December 31, 2017).
3.3	Amended and Restated Bylaws of Ebix, Inc., effective immediately following the Company’s Annual Meeting of Stockholders, held on January 9, 2015 (incorporated by reference to Exhibit 3.1 to the Company's Current Report on Form 8-K dated August 18, 2020).
3.4	Amendment to Certificate of Incorporation of Ebix, Inc. filed November 21, 2018 (incorporated by reference to Exhibit 3.4 to the Company's Annual Report on Form 10-K for the year ended December 31, 2018).
3.5	Certificate of Designations, Number, Voting Powers, Preferences and Rights of Series Y Convertible Preferred Stock (incorporated by reference to Exhibit 3.1 to the Company's Current Report on Form 8-K dated July 25, 2019).
31.1*	Certification of Chief Executive Officer Pursuant to Rule 13a-14(a) (Section 302 of the Sarbanes-Oxley Act of 2002).
31.2*	Certification of Chief Financial Officer Pursuant to Rule 13a-14(a) (Section 302 of the Sarbanes-Oxley Act of 2002).
32.1*	Certification of Chief Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2*	Certification of Chief Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS*	XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH*	XBRL Taxonomy Extension Schema Document.
101.CAL*	XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF*	XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB*	XBRL Taxonomy Extension Label Linkbase Document.
101.PRE*	XBRL Taxonomy Extension Presentation Linkbase Document.
104	Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

* Filed herewith

54

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		Ebix, Inc.
Date:	November 9, 2020	By:	/s/ Robin Raina
			Robin Raina
			Chief Executive Officer (Principal Executive Officer)
Date:	November 9, 2020	By:	/s/ Steven M. Hamil
			Steven M. Hamil
			Global Chief Financial Officer (Principal Financial and Accounting Officer)

55

EX-31.1

Exhibit 31.1

Certification Pursuant to Section 302

of the Sarbanes-Oxley Act of 2002

for the Chief Executive Officer

I, Robin Raina, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Ebix, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's third fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors:

(a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:	November 9, 2020	/s/ Robin Raina
		Robin Raina
		Chief Executive Officer

EX-31.2

Exhibit 31.2

Certification Pursuant to Section 302

of the Sarbanes-Oxley Act of 2002

for the Chief Financial Officer

I, Steven M. Hamil, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Ebix, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's third fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors:

(a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:	November 9, 2020	/s/ Steven M. Hamil
		Steven M. Hamil
		Chief Financial Officer

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO SECTION 906

OF THE SARBANES-OXLEY ACT OF 2002

I, Robin Raina, state and attest that:

(1)

I am the Chief Executive Officer of Ebix, Inc. (the “Registrant”).

(2)

In connection with the Quarterly Report of the Registrant on Form 10-Q for the quarter ended September 30, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Report containing financial statements fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d)); and the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Registrant as of, and for, the periods presented.

By:	/s/ Robin Raina
	Name: Robin Raina
	Chief Executive Officer
	November 9, 2020

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO SECTION 906

OF THE SARBANES-OXLEY ACT OF 2002

I, Steven M. Hamil, state and attest that:

(1)

I am the Global Chief Financial Officer of Ebix, Inc. (the “Registrant”).

(2)

In connection with the Quarterly Report of the Registrant on Form 10-Q for the quarter ended September 30, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Report containing financial statements fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d)); and the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Registrant as of, and for, the periods presented.

By:	/s/ Steven M. Hamil
	Name: Steven M. Hamil
	Global Chief Financial Officer
	November 9, 2020

XML

Cover - shares	9 Months Ended
	Sep. 30, 2020	Nov. 06, 2020
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2020
Document Transition Report	false
Entity File Number	0-15946
Entity Registrant Name	EBIX INC
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	77-0021975
Entity Address, Address Line One	1 Ebix Way
Entity Address, City or Town	Johns Creek
Entity Address, State or Province	GA
Entity Address, Postal Zip Code	30097
City Area Code	678
Local Phone Number	281-2020
Title of 12(b) Security	Common stock, $0.10 par value per share
Trading Symbol	EBIX
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		30,962,559
Entity Central Index Key	0000814549
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Amendment Flag	false

XML

Condensed Consolidated Statements of Income - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Income Statement [Abstract]
Operating revenue	$ 154,305	$ 147,233	$ 403,493	$ 434,432
Operating expenses:
Cost of services provided	85,976	55,171	192,526	152,054
Product development	8,775	11,245	26,530	33,884
Sales and marketing	3,375	4,284	10,637	14,898
General and administrative, net	20,888	46,900	65,596	101,210
Amortization and depreciation	3,392	3,626	10,142	10,966
Total operating expenses	122,406	121,226	305,431	313,012
Operating income	31,899	26,007	98,062	121,420
Interest income	29	99	112	578
Interest expense	(7,495)	(10,970)	(23,879)	(32,551)
Non-operating (loss) income	(4)	352	95	344
Non-operating expense - litigation settlement	0	0	0	(21,140)
Foreign currency exchange (loss) gain	(597)	(641)	112	(495)
Income before income taxes	23,832	14,847	74,502	68,156
Income tax (expense) benefit	152	217	(2,809)	297
Net income including noncontrolling interest	23,984	15,064	71,693	68,453
Net loss attributable to noncontrolling interest	(698)	(5,445)	(1,187)	(6,617)
Net income attributable to Ebix, Inc.	$ 24,682	$ 20,509	$ 72,880	$ 75,070
Basic earnings per common share attributable to Ebix, Inc. (in dollars per share)	$ 0.81	$ 0.67	$ 2.39	$ 2.46
Diluted earnings per common share attributable to Ebix, Inc. (in dollars per share)	$ 0.80	$ 0.67	$ 2.37	$ 2.45
Basic weighted average shares outstanding (in shares)	30,525	30,501	30,502	30,517
Diluted weighted average shares outstanding (in shares)	30,853	30,633	30,748	30,598

XML

Condensed Consolidated Statements of Comprehensive Income - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Statement of Comprehensive Income [Abstract]
Net income including noncontrolling interest	$ 23,984	$ 15,064	$ 71,693	$ 68,453
Other comprehensive income (loss):
Foreign currency translation adjustments	18,174	(18,752)	(35,897)	(10,859)
Total other comprehensive income (loss)	18,174	(18,752)	(35,897)	(10,859)
Comprehensive income (loss)	42,158	(3,688)	35,796	57,594
Comprehensive loss attributable to noncontrolling interest	(698)	(5,445)	(1,187)	(6,617)
Comprehensive income attributable to Ebix, Inc.	$ 42,856	$ 1,757	$ 36,983	$ 64,211

XML

Condensed Consolidated Balance Sheets - USD ($)	Sep. 30, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 88,023,000	$ 73,228,000
Receivables from service providers	19,758,000	25,607,000
Short-term investments	24,522,000	4,443,000
Restricted cash	7,902,000	35,051,000
Fiduciary funds - restricted	4,757,000	4,966,000
Trade accounts receivable, less allowances of $21,908 and $21,696, respectively	132,089,000	153,565,000
Other current assets	69,917,000	67,074,000
Total current assets	346,968,000	363,934,000
Property and equipment, net	48,525,000	48,421,000
Right-of-use assets	13,604,000	19,544,000
Goodwill	938,680,000	952,404,000
Intangibles, net	52,864,000	46,955,000
Indefinite-lived intangibles	27,815,000	42,055,000
Capitalized software development costs, net	20,420,000	19,183,000
Deferred tax asset, net	66,992,000	69,227,000
Other assets	34,682,000	29,896,000
Total assets	1,550,550,000	1,591,619,000
Current liabilities:
Accounts payable and accrued liabilities	68,941,000	84,735,000
Payables to service agents	8,224,000	12,196,000
Accrued payroll and related benefits	12,079,000	8,755,000
Working capital facility	7,546,000	28,352,000
Fiduciary funds - restricted	4,757,000	4,966,000
Short-term debt	8,349,000	1,167,000
Contingent liability for accrued earn-out acquisition consideration	3,352,000	8,621,000
Current portion of long term debt and financing lease obligations, net of deferred financing costs of $920 and $575 , respectively	23,620,000	22,091,000
Contract liabilities	27,807,000	28,712,000
Lease liability	4,392,000	5,955,000
Other current liabilities	29,341,000	29,335,000
Total current liabilities	198,408,000	234,885,000
Revolving line of credit	439,402,000	438,037,000
Long term debt and financing lease obligations, less current portion, net of deferred financing costs of $1,293 and $1,534, respectively	237,608,000	254,467,000
Contingent liability for accrued earn-out acquisition consideration	0	1,474,000
Contract liabilities	7,474,000	8,541,000
Lease liability	9,128,000	13,196,000
Deferred tax liability, net	1,235,000	1,235,000
Other liabilities	26,725,000	40,339,000
Total liabilities	919,980,000	992,174,000
Stockholders’ equity:
Preferred stock, $0.10 par value, 500,000 shares authorized, no shares issued and outstanding at September 30, 2020 and December 31, 2019	0	0
Series Y Convertible preferred stock, $0.10 par value, 350,000 shares authorized, no shares issued and outstanding at September 30, 2020 and no shares authorized, issue and outstanding at December 31, 2019	0	0
Common stock, $0.10 par value, 220,000,000 shares authorized, 30,526,793 issued and outstanding, at September 30, 2020, and 30,492,044 issued and outstanding at December 31, 2019	3,053,000	3,049,000
Additional paid-in capital	10,537,000	6,960,000
Retained earnings	683,131,000	618,503,000
Accumulated other comprehensive loss	(114,295,000)	(78,398,000)
Total Ebix, Inc. stockholders’ equity	582,426,000	550,114,000
Noncontrolling interest	48,144,000	49,331,000
Total stockholders’ equity	630,570,000	599,445,000
Total liabilities and stockholders’ equity	$ 1,550,550,000	$ 1,591,619,000

XML

Condensed Consolidated Balance Sheets (Parentheticals) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Statement of Financial Position [Abstract]
Allowance for doubtful accounts	$ 21,908	$ 21,696
Unamortized Deferred financing costs, current	920	575
Unamortized Deferred financing costs, noncurrent	$ 1,293	$ 1,534
Preferred stock, par value (in dollars per share)	$ 0.10	$ 0.10
Preferred stock, shares authorized (in shares)	500,000	500,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Series Y preferred stock, par value (in dollars per share)	$ 0.10	$ 0.10
Series Y preferred stock, shares authorized (in shares)	350,000	0
Series Y preferred stock, shares issued (in shares)	0	0
Series Y preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.10	$ 0.10
Common stock, shares authorized (in shares)	220,000,000	220,000,000
Common stock, shares issued (in shares)	30,526,793	30,492,044
Common stock, shares outstanding (in shares)	30,526,793	30,492,044

XML

Condensed Consolidated Statement of Stockholders' Equity - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-in Capital	Retained Earnings	Accumulated Other Comprehensive Loss	Noncontrolling interest
Beginning balance, issued shares (in shares) at Dec. 31, 2018		30,567,725
Beginning balance, value at Dec. 31, 2018		$ 3,057	$ 3,397	$ 535,118	$ (63,377)	$ 66,242
Beginning balance, total value at Dec. 31, 2018	$ 544,437
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income attributable to Ebix, Inc.	75,070			75,070
Net loss attributable to noncontrolling interest	(6,617)					(6,617)
Cumulative translation adjustment	(10,859)				(10,859)
Repurchase and retirement of common stock (in shares)		(95,000)
Repurchase and retirement of commons stock	(4,152)	$ (10)	0	(4,142)
Vesting of restricted stock (in shares)		19,144
Vesting of restricted stock	0	$ 2	(2)
Share based compensation	2,451		2,451
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested (in shares)		(662)
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	(36)		(36)
Noncontrolling interest	(10,080)		398			(10,478)
Common stock dividends paid	(6,898)			(6,898)
Ending balance, issued shares (in shares) at Sep. 30, 2019		30,491,207
Ending balance, value at Sep. 30, 2019		$ 3,049	6,208	599,148	(74,236)	49,147
Ending balance, total value at Sep. 30, 2019	$ 583,316
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock dividends paid (in dollars per share)	$ 0.225
Beginning balance, issued shares (in shares) at Jun. 30, 2019		30,529,840
Beginning balance, value at Jun. 30, 2019		$ 3,053	5,189	582,913	(55,484)	51,882
Beginning balance, total value at Jun. 30, 2019	$ 587,553
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income attributable to Ebix, Inc.	20,509			20,509
Net loss attributable to noncontrolling interest	(5,445)					(5,445)
Cumulative translation adjustment	(18,752)				(18,752)
Repurchase and retirement of common stock (in shares)		(45,000)
Repurchase and retirement of commons stock	(1,980)	$ (5)		(1,975)
Vesting of restricted stock (in shares)		6,558
Vesting of restricted stock	0	$ 1	(1)
Share based compensation	1,029		1,029
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested (in shares)		(191)
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	(9)		(9)
Noncontrolling interest	2,710		0			2,710
Common stock dividends paid	(2,299)			(2,299)
Ending balance, issued shares (in shares) at Sep. 30, 2019		30,491,207
Ending balance, value at Sep. 30, 2019		$ 3,049	6,208	599,148	(74,236)	49,147
Ending balance, total value at Sep. 30, 2019	$ 583,316
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock dividends paid (in dollars per share)	$ 0.075
Beginning balance, issued shares (in shares) at Dec. 31, 2019	30,492,044	30,492,044
Beginning balance, value at Dec. 31, 2019	$ 550,114	$ 3,049	6,960	618,503	(78,398)	49,331
Beginning balance, total value at Dec. 31, 2019	599,445
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income attributable to Ebix, Inc.	72,880			72,880
Net loss attributable to noncontrolling interest	(1,187)					(1,187)
Cumulative translation adjustment	(35,897)				(35,897)
Vesting of restricted stock (in shares)		60,275
Vesting of restricted stock	0	$ 6	(6)
Exercise of stock options (in shares)		30,000
Exercise of stock options	636	$ 3	633
Share based compensation	3,457		3,457
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested (in shares)		(55,526)
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	(1,841)	$ (5)	(507)	(1,329)
Common stock dividends paid	$ (6,923)			(6,923)
Ending balance, issued shares (in shares) at Sep. 30, 2020	30,526,793	30,526,793
Ending balance, value at Sep. 30, 2020	$ 582,426	$ 3,053	10,537	683,131	(114,295)	48,144
Ending balance, total value at Sep. 30, 2020	$ 630,570
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock dividends paid (in dollars per share)	$ 0.225
Beginning balance, issued shares (in shares) at Jun. 30, 2020		30,507,903
Beginning balance, value at Jun. 30, 2020		$ 3,051	9,335	660,767	(132,469)	48,842
Beginning balance, total value at Jun. 30, 2020	$ 589,526
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income attributable to Ebix, Inc.	24,682			24,682
Net loss attributable to noncontrolling interest	(698)					(698)
Cumulative translation adjustment	18,174				18,174
Vesting of restricted stock (in shares)		18,890
Vesting of restricted stock	0	$ 2	(2)
Share based compensation	1,204		1,204
Common stock dividends paid	$ (2,318)			(2,318)
Ending balance, issued shares (in shares) at Sep. 30, 2020	30,526,793	30,526,793
Ending balance, value at Sep. 30, 2020	$ 582,426	$ 3,053	$ 10,537	$ 683,131	$ (114,295)	$ 48,144
Ending balance, total value at Sep. 30, 2020	$ 630,570
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock dividends paid (in dollars per share)	$ 0.075

XML

Condensed Consolidated Statement of Stockholders' Equity (Parenthetical) - $ / shares	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Statement of Stockholders' Equity [Abstract]
Common stock dividends paid (in dollars per share)	$ 0.075	$ 0.075	$ 0.225	$ 0.225

XML

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Cash flows from operating activities:
Net income attributable to Ebix, Inc.	$ 72,880	$ 75,070
Net loss attributable to noncontrolling interest	(1,187)	(6,617)
Adjustments to reconcile net income to net cash provided by operating activities:
Amortization and depreciation	10,142	10,966
Provision (benefit) for deferred taxes	987	(5,880)
Share based compensation	3,457	2,451
Benefit for doubtful accounts	424	10,580
Amortization of right-of-use assets	4,644	5,167
Unrealized foreign exchange loss	0	321
Amortization of capitalized software development costs	2,493	1,931
Reduction of acquisition accruals	(3,308)	(17,124)
Cash paid for acquisition earn-out	(2,881)	0
Changes in assets and liabilities, net of effects from acquisitions:
Accounts receivable	13,999	(22,052)
Receivables from service providers	5,849	9,012
Payables to service agents	(3,972)	(12,688)
Other assets	(7,988)	(5,947)
Accounts payable and accrued expenses	(10,620)	(4,062)
Accrued payroll and related benefits	3,316	(607)
Contract liabilities	(1,591)	(9,126)
Lease liabilities	(4,317)	(5,056)
Other liabilities	(10,563)	33,844
Net cash provided by operating activities	71,764	60,183
Cash flows from investing activities:
Cash paid for acquisitions, net of cash acquired	(12,480)	(104,026)
Cash paid to from Paul Merchants for 10% stake in MTSS combined business	0	(4,925)
Capitalized software development costs	(4,617)	(4,126)
(Purchases) maturities of marketable securities	(20,609)	25,686
Capital expenditures	(1,464)	(5,869)
Net cash used in investing activities	(39,170)	(93,260)
Cash flows from financing activities:
Proceeds from revolving line of credit, net	1,364	13,500
Principal payments of term loan obligation	(15,063)	(11,298)
Repurchases of common stock	0	(12,952)
Proceeds from the exercise of stock options	636	0
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	(1,841)	(36)
Dividend payments	(6,923)	(6,898)
Payments on short-term notes, net	0	6,023
Proceeds (payments) of debt obligations	7,187	(962)
(Payments) proceeds of working capital facility, net	(19,945)	31,120
Payments of financing lease obligations	(158)	(200)
Net cash (used) provided by financing activities	(34,743)	18,297
Effect of foreign exchange rates on cash	(7,222)	(2,397)
Net change in cash and cash equivalents, and restricted cash	(9,371)	(17,177)
Cash and cash equivalents, and restricted cash at the beginning of the period	111,369	149,681
Cash and cash equivalents, and restricted cash at the end of the period	101,998	132,504
Supplemental disclosures of cash flow information:
Interest paid	22,237	31,787
Income taxes paid	$ 8,019	$ 7,406

XML

Condensed Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Millions	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2018
Business Acquisition [Line Items]
Common stock repurchase not settled (in shares)		200,000
Common Stock Repurchase not settled, Value		$ 8.8
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested	$ (1.8)
PMLJV
Business Acquisition [Line Items]
Percentage of membership interest in joint venture by other party	10.00%
Common Stock
Business Acquisition [Line Items]
Forfeiture of certain shares to satisfy exercise costs and the recipients' income tax obligations related to stock options exercised and restricted stock vested (in shares)	(55,526)

XML

Description of Business and Summary of Significant Accounting Policies

9 Months Ended

Sep. 30, 2020

Accounting Policies [Abstract]

Description of Business and Summary of Significant Accounting Policies

Description of Business and Summary of Significant Accounting Policies

    Description of Business— Ebix, Inc., and its subsidiaries, (“Ebix” or the “Company”) is a leading international supplier of on-demand infrastructure exchanges to the insurance, financial, travel, payment remittances, and healthcare industries. In the insurance sector, the Company’s main focus is to develop and deploy a wide variety of insurance and reinsurance exchanges on an on-demand basis using software-as-a-service ("SaaS") enterprise solutions in the areas of customer relationship management ("CRM"), front-end and back-end systems, and outsourced administrative and risk compliance. The Company's products feature fully customizable and scalable software solutions designed to streamline the way insurance and financial industry professionals manage distribution, marketing, sales, customer service, and accounting activities. With a "Phygital” strategy that combines physical distribution outlets in many Association of Southeast Asian Nations ("ASEAN") countries to an Omni-channel online digital platform, the Company’s EbixCash Financial exchange portfolio of software and services encompasses domestic and international money remittance, foreign exchange ("Forex"), travel, pre-paid gift cards, utility payments, lending, and wealth management in India and other Southeast Asian markets. The Company has its headquarters in Johns Creek, Georgia and also conducts operating activities in Australia, Canada, India, New Zealand, Singapore, the United Kingdom, Brazil, Philippines, Indonesia, Thailand and United Arab Emirates. International revenue accounted for 69.3% and 68.7% of the Company’s total revenue for the nine months ended September 30, 2020 and 2019, respectively.

Summary of Significant Accounting Policies

    Basis of Presentation—The accompanying unaudited condensed consolidated financial statements and these notes have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission ("SEC") and in accordance with U.S. Generally Accepted Accounting Principles ("GAAP") with the effect of inter-company balances and transactions eliminated. Certain information and note disclosures normally included in annual financial statements prepared in accordance with GAAP and SEC rules have been condensed or omitted as permitted by and pursuant to those rules and regulations, although the Company believes that the disclosures made are adequate to make the information not misleading. These unaudited condensed consolidated financial statements contain adjustments (consisting only of normal recurring items) necessary to fairly present the consolidated financial position of the Company and its consolidated results of operations and cash flows. Operating results for the three and nine months ended September 30, 2020 and 2019 are not necessarily indicative of the results that may be expected for future quarters or the full year of 2020. The condensed consolidated December 31, 2019 balance sheet included in this interim period filing has been derived from the audited financial statements at that date, but does not necessarily include all of the information and related notes required by GAAP for complete financial statements. These condensed interim financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019.

    Reclassification - There were certain prior year amounts that have been reclassified to be consistent with current year presentation within our financial statements, specifically with respect to the presentation of receivables from service providers and payables to service agents.

    Restricted Cash - The carrying value of our restricted cash in current assets was $7.9 million and $35.1 million at September 30, 2020 and December 31, 2019, respectively. The September 30, 2020 balance consists of fixed deposits (many in the form of certificates of deposit) pledged with banks for issuance of bank guarantees and letters of credit related to its India operations.

    The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported within the condensed consolidated statement of financial position to the amounts shown in the Condensed Consolidated Statement of Cash Flows:

	Nine Months Ended
	September 30,
	2020		2019
	(In thousands)
Cash and cash equivalents	$	88,023	$	107,698
Restricted cash	7,902		18,240
Restricted cash included in other long-term assets	6,073		6,566
Total cash, cash equivalents, and restricted cash shown in the Condensed Consolidated Statement of Cash Flows	$	101,998	$	132,504

    Advertising—Advertising costs amounted to $0.8 million and $3.4 million for the three and nine month periods ended September 30, 2020, respectively, and $2.0 million and $7.6 million for three and nine month periods ended September 30, 2019, respectively. The costs are included in sales and marketing expenses in the accompanying Condensed Consolidated Statements of Income. The Company expenses advertising costs as incurred.

    Fair Value of Financial Instruments—Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction. This guidance establishes a three-level hierarchy for disclosure of assets and liabilities recorded at fair value. The hierarchy reflects the degree to which objective data from external active markets are available to measure fair value. The classification of assets and liabilities within the hierarchy is based on whether the inputs to the valuation methodology used for measurement are observable or unobservable. The classifications are as follows:

•Level 1 Inputs - Unadjusted quoted prices available in active markets for identical investments to the reporting entity at the measurement date.

•Level 2 Inputs - Other than quoted prices included in Level 1 inputs, which are observable for the asset or liability, either directly or indirectly, for substantially the full term of the asset or liability.

•Level 3 Inputs - Unobservable inputs, which are used to the extent that observable inputs are not available. Unobservable inputs, are used in situations where there is little or no market activity for the asset or liability and wherein the reporting entity makes estimates and assumptions related to the pricing of the asset or liability, including assumptions regarding risk.

    A financial instrument's level within the fair value hierarchy is based on the lowest level of any input that is significant to the fair value measurement.

    As of September 30, 2020, the Company had the following financial instruments to which it had to both consider fair values and make fair value assessments:

•Short-term investments (commercial bank certificates of deposits and mutual funds), for which the fair values are measured as a Level 1 instrument.

•Contingent accrued earn-out business acquisition consideration liabilities, for which fair values are measured as Level 3 instruments. These contingent consideration liabilities were recorded at fair value on the acquisition date and are re-measured quarterly based on the then assessed fair value and adjusted if necessary. The increases or decreases in the fair value of contingent consideration can result from changes in anticipated revenue levels and changes in assumed discount periods and rates. As the fair value measure is based on significant inputs that are not observable in the market, they are categorized as Level 3.

Other financial instruments not measured at fair value on the Company's unaudited Condensed Consolidated Balance Sheet at September 30, 2020 that require disclosure of fair values include: cash and cash equivalents, restricted cash, fiduciary funds, accounts receivable, receivables from service providers, accounts payable and accrued expenses, accrued payroll and related benefits, payables to service agents, finance lease obligations, working capital facilities, the revolving line of credit and term loan debt. The Company believes that the estimated fair value of such instruments at September 30, 2020 and December 31, 2019 approximates their carrying value as reported on the unaudited Condensed Consolidated Balance Sheet.

    Additional information regarding the Company's assets and liabilities that are measured at fair value on a recurring basis is presented in the following tables:

	Fair Values at Reporting Date Using*
Descriptions	Balance, September 30, 2020		Quoted Prices in Active Markets for Identical Assets or Liabilitie (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
	(In thousands)
Assets
Commercial bank certificates of deposits ($381 thousand is recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	$	24,903	$	24,903	$	—	$	—
Mutual funds (recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	564		564		—		—
Total assets measured at fair value	$	25,467	$	25,467	$	—	$	—
Liabilities
Contingent accrued earn-out acquisition consideration (a)	$	3,352	$	—	$	—	$	3,352
Total liabilities measured at fair value	$	3,352	$	—	$	—	$	3,352
(a) The income valuation approach is applied and the valuation inputs include the contingent payment arrangement terms, projected revenues and cash flows, rate of return, and probability assessments.
* During the nine months ended September 30, 2020, there were no transfers between fair value Levels 1, 2 or 3.

	Fair Values at Reporting Date Using*
Descriptions	Balance, December 31, 2019		Quoted Prices in Active Markets for Identical Assets or Liabilities (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
	(In thousands)
Assets
Commercial bank certificates of deposits ($50 thousand is recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	$	4,493	4,493		$	—	$	—
Mutual funds	1,058		1,058		—		—
Total assets measured at fair value	$	5,551	$	5,551	$	—	$	—
Liabilities
Contingent accrued earn-out acquisition consideration (a)	$	10,095	$	—	$	—	$	10,095
Total liabilities measured at fair value	$	10,095	$	—	$	—	$	10,095
(a) The income valuation approach is applied and the valuation inputs include the contingent payment arrangement terms, projected revenues and cash flows, rate of return, and probability assessments.
* During the year ended December 31, 2019, there were no transfers between fair value Levels 1, 2 or 3.

    For the Company's assets and liabilities measured at fair value on a recurring basis using significant unobservable inputs (Level 3), the following table provides a reconciliation of the beginning and ending balances for each category therein, and gains or losses recognized during the nine months ended September 30, 2020 and during the year ended December 31, 2019:

Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
Contingent Liability for Accrued Earn-out Acquisition Consideration	September 30, 2020		December 31, 2019
	(In thousands)
Beginning balance	$	10,095	$	24,976
Total remeasurement adjustments:
Gains included in earnings **	(3,308)		(16,543)
Foreign currency translation adjustments ***	(554)		(260)
Acquisitions and settlements
Business settlements	(2,881)		1,922
Ending balance	$	3,352	$	10,095
The amount of total (gains) losses for the period included in earnings or changes to net assets, attributable to changes in unrealized gains relating to assets or liabilities still held at period-end.	$	(3,308)	$	(16,543)
** recorded as a reduction to general and administrative expenses
*** recorded as a component of other comprehensive income within stockholders' equity

Quantitative Information about Level 3 Fair Value Measurements

    The significant unobservable inputs used in the fair value measurement of the Company's contingent consideration liabilities designated as Level 3 are as follows:

(In thousands)	Fair Value at September 30, 2020	Valuation Technique	Significant Unobservable Input
Contingent acquisition consideration: (Miles acquisition)	$3,352	Discounted cash flow	Projected revenue and probability of achievement

(In thousands)	Fair Value at December 31, 2019	Valuation Technique	Significant Unobservable Input
Contingent acquisition consideration: (Wdev, Miles, Zillious, and Essel acquisition)	$10,095	Discounted cash flow	Projected revenue and probability of achievement

Sensitivity to Changes in Significant Unobservable Inputs

    As presented in the table above, the significant unobservable inputs used in the fair value measurement of contingent consideration related to business acquisitions are projected revenue forecasts, as developed by the relevant members of Company's management team and considers the probability of achievement of those revenue forecasts. The Company applies these inputs in its calculation and determination of the fair value of contingent earn-out liabilities for purchased businesses. During 2019 and the nine months ended September 30, 2020, certain of the Company's contingent earn-out liabilities were adjusted because of changes to anticipated future revenues from these acquired businesses, or as a result of finalizing purchase

price allocations that were previously preliminary. The Company paid $2.5 million in September 2020 and $3.6 million in October 2020 to satisfy the Miles earn-out liability.

    Revenue Recognition and Contract Liabilities—The Company derives its revenues primarily from software subscription and transaction fees, software license fees, financial transaction fees, risk compliance solution services fees, and professional service fees, including associated fees for consulting, implementation, training, and project management provided to customers with installed systems and applications. Sales and value-added taxes are not included in revenues, but rather are recorded as a liability until the taxes assessed are remitted to the respective taxing authorities.

    The Company determines revenue recognition by applying the following steps:

•identification of the contract, or contracts, with a customer;

•identification of the performance obligations in the contract;

•determination of the transaction price;

•allocation of the transaction price to the performance obligations in the contract; and

•recognition of revenue when, or as, we satisfy a performance obligation.

    The Company analyzes its different services individually to determine the appropriate basis for revenue recognition, as further described below. Additionally, certain services exist in multiple channels. As Ebix derives revenues from three product/service channels, EbixCash Exchanges, Insurance Exchanges, and Risk Compliance Solutions, for policy disclosure purposes, contracts are discussed in conjunction with the channel to which they are most significant.

    The Company assesses the terms of customer contracts, including termination rights, penalties (implied or explicit), and renewal rights.

EbixCash Exchanges ("EbixCash")

    EbixCash revenues are primarily derived from consideration paid by customers for financial transaction (foreign exchange, remittance, other payment solutions) and travel transaction services. The significant majority of EbixCash revenue is for a single performance obligation and is recognized at a point in time. These revenues vary by transaction based upon channel, send and receive locations, the principal amount sent, whether the money transfer involves different send and receive currencies, and speed of service, as applicable. EbixCash also offers other services, including payment services and ticketing and travel services, for which revenue is impacted by various factors. EbixCash acts as the principal in most transactions and reports revenue on a gross basis, as EbixCash controls the service at all times prior to transfer to the customer, is primarily responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices. The main services from which EbixCash derives revenue are as follow:

EbixCash Travel Exchanges

    EbixCash Travel revenues are primarily derived from commissions and transaction fees received from various travel providers and international exchanges involved in the sale of travel to the consumer. EbixCash Travel revenue is for a single performance obligation and is recognized at a point in time. Travel revenues include reservation commissions, segment fees from global travel exchange providers, and transaction net revenues (i.e., the amount charged to travelers less the amount owed to travel service providers) in connection with our reservation services; ancillary fees, including travel insurance-related revenues and certain reservation booking fees; and credit card processing rebates and customer processing fees. EbixCash Travel services include the sale of hotel rooms, airline tickets, bus tickets and train tickets. EbixCash’s Travel revenue is also derived from ticket sales, wherein the commissions payable to EbixCash Travel, along with any transaction fees paid by travel providers and travel exchanges, is recognized as revenue after completion of the service. The transaction price on such services is agreed upon at the time of the purchase.

    EbixCash Travel revenue for the corporate MICE (Meetings, Incentives, Conferences, and Exhibitions) packages is recognized at full purchase value at the completion of the obligation with the corresponding costs recorded under direct expenses. For MICE revenues, EbixCash Travel acts as the principal in transactions and, accordingly, reports revenue on a gross basis. EbixCash Travel controls the service at all times prior to transfer to the customer, is responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices.

EbixCash Money Transfer

    For the EbixCash money transfer business, EbixCash has one performance obligation whereupon the customer engages EbixCash to perform one integrated service. This typically occurs instantaneously when the beneficiary entitled to receive the money transferred by the sender visits the EbixCash outlet and collects the money. Accordingly, EbixCash recognizes revenue upon completion of the following: 1) the customer’s acknowledgment of EbixCash’s terms and conditions and the receipt of payment information, 2) the money transfer has been processed, 3) the customer has received a unique transaction identification number, and 4) funds are available to be picked up by the beneficiary. The transaction price is comprised of a transaction fee and the difference between the exchange rate set by EbixCash to the customer and the rate available in the wholesale foreign exchange market, as applicable, both of which are readily determinable at the time the transaction is initiated.

Foreign Exchange and Payment Services

    For EbixCash’s foreign exchange and payment services, customers agree to terms and conditions for all transactions, either at the time of initiating a transaction or signing a contract with EbixCash to provide payment services on the customer’s behalf. In the majority of EbixCash’s foreign exchange and payment services transactions, EbixCash makes payments to the recipient to satisfy its performance obligation to the customer, and, therefore, EbixCash recognizes revenue on foreign exchange and payment when this performance obligation has been fulfilled.

Consumer Payment Services

    EbixCash offers several different bill payment services that vary by considerations such as: 1) who pays the fee to EbixCash (consumer or biller), 2) whether or not the service is offered to all consumers, 3) whether the service is restricted to existing biller relationship of EbixCash, and 4) whether the service utilizes a physical agent network offered for consumers’ convenience, among other factors. The determination of which party is EbixCash’s customer for revenue recognition purposes is based on these considerations for each of EbixCash’s bill payment services. For all transactions, EbixCash’s customers agree to EbixCash’s terms and conditions, either at the time of initiating a transaction (where the consumer is determined to be the customer for revenue recognition purposes) or upon signing a contract with EbixCash to provide services on the biller’s behalf (where the biller is determined to be the customer for revenue recognition purposes). As with consumer money transfers, customers engage EbixCash to perform one integrated service, collect money from the consumer and process the bill payment transaction, thereby providing the billers real-time or near real-time information regarding their customers’ payments and, thus, simplifying the billers’ collection efforts. EbixCash’s revenues from bill payment services are generated from contracts to process transactions at any time during the duration of the contract. The transaction price on bill payment services is contractual and determinable. Certain biller agreements may include per-transaction or fixed periodic rebates, which EbixCash records as a reduction to revenue.

Gift Cards

    EbixCash sells gift cards to corporate clients and consumers that can be later redeemed at various merchants. A majority of gift card sales are virtual card sales versus physical card sales. EbixCash acts a principal in the gift card sales transactions. The Company has the risk of loss, the ability to set transaction prices and end-to-end customer care responsibilities from the time of the sale to the utliization of the gift cards by the end user. Gift card revenue is recognized at the full purchase value at the time of sale with the corresponding cost of vouchers recorded as cost of services provided. Unredeemed gift cards at September 30, 2020 are not significant to the financial results of the Company.

EbixCash Technology Services

    EbixCash also offers on-demand technology to various providers in the area of lending, wealth & asset management, travel and logistics across the world.    

Insurance Exchanges

    Insurance Exchanges revenues are primarily derived from consideration paid by customers related to the Company's SaaS platforms, related services, and the licensing of software. A typical contract for a SaaS platform will also include services for setup, customization, transaction processing, maintenance, and/or hosting. Determining whether products and services are considered distinct performance obligations that should be accounted for separately may require significant judgment. Set-up and customization services related to SaaS platforms are not considered to be distinct from the usage fees associated with the

SaaS platform and, accordingly, are accounted for as a single performance obligation. These services, along with the usage or transaction fees, are recognized over the contract duration, which considers the significance of the upfront fees in the context of the contract and which may, therefore, exceed the initial contracted term. A customer's transaction volume tends to remain fairly consistent during the contract period without significant fluctuations. The invoiced amount is a reasonable approximation of the revenue that would be allocated to the related period under the variable consideration guidelines in ASC 606-10-32-40. To the extent that a SaaS contract includes subscription services or professional services, apart from the upfront customization, these are considered separate performance obligations. The Company also has separate software licensing (on premise/perpetual), unrelated to the SasS platforms, which is recognized at a point in time when the license is transferred to the customer.

    Contracts generally do not contain a right of return or refund provisions. The contracts often do contain overage fees, contingent fees, or service level penalties that are accounted for as variable consideration. Revenue accounted for as variable consideration is recognized using the “right to invoice” practical expedient when the invoiced amount equals the value provided to the customer.

Software-as-a-Service ("SaaS")

    The Company allocates the transaction price to each distinct performance obligation using the relative stand-alone selling price. Determining the stand-alone selling price may require significant judgment. The stand-alone selling price is the price at which an entity has sold or would sell a promised good or service separately to a customer. The Company determines the stand-alone selling price based on the observable price of products or services sold separately in comparable circumstances, when such observable prices are available. When standalone selling price is not directly observable, the Company estimates the stand-alone selling price using the market assessment approach by considering historical pricing and other market factors.

Software Licenses

    Software license revenues attributable to a software license that is a separate performance obligation are recognized at the point in time that the customer obtains control of the license.

Subscription Services

    Subscription services revenues are associated with performance obligations that are satisfied over specific time periods and primarily consist of post-contract support services. Revenue is generally recognized ratably over the contract term. The Company's subscription contracts are generally for an initial three-year period with subsequent one-year automatic renewals.

Transaction Fees

    Transaction revenue is comprised of fees applied to the volume of transactions that are processed through SaaS platforms. These fees are typically based on a per-transaction rate and are invoiced for the same period in which the transactions were processed and as the performance obligation is satisfied. The amount invoiced generally equals the value provided to the customer, and revenue is typically recognized when invoiced using the as-invoiced practical expedient.

Professional Services

    Professional service revenue primarily consists of fees for setup, customization, training, or consulting services. Professional service fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized as such services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date. Professional services, particularly related to SaaS platforms, may have significant dependencies on the related licensed software and may not be considered a distinct performance obligation.

Risk Compliance Solutions ("RCS")

    RCS revenues consist of two revenue streams - Certificates of Insurance (COI) and Consulting Services. COI revenues are derived from consideration paid by customers for the creation and tracking of certificates of insurance. These are transactional-based revenues. Consulting Services revenues are driven by distinct consulting service engagements rendered to customers, for which revenues are recognized using the output method on a time and material basis as the services are performed.

COI Creation and Tracking

    The Company provides services to issue and track certificates of insurance in the United States and Australian markets. Revenue is derived from transaction fees for each certificate issued or tracked. The Company recognizes revenue at the issuance of each certificate or over the period the certificate is being tracked.

Consulting Services

    The Company provides consulting services to clients around the world for project management and development. Consulting services fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized using an output method as the services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date.

Disaggregation of Revenue

    The following tables present revenue disaggregated by primary geographical regions and product/service channels for the three and nine months ended September 30, 2020 and 2019:

	Three Months Ended September 30,				Nine Months Ended September 30,
Revenue:	2020		2019		2020		2019
	(In thousands)
India*	$	93,403	$	77,145	$	219,953	$	223,962
United States	40,124		45,038		123,750		136,181
Australia	8,187		8,643		23,773		25,997
Latin America	3,633		5,400		11,447		14,397
Europe	3,306		3,584		9,836		11,005
Canada	1,122		1,207		3,355		3,516
Singapore*	896		1,260		2,944		5,404
Indonesia*	394		2,004		2,714		7,177
United Arab Emirates*	2,568		273		2,702		607
Philippines*	213		2,185		1,742		4,682
New Zealand	459		494		1,277		1,504
	$	154,305	$	147,233	$	403,493	$	434,432
*Primarily India led businesses for which total revenue was $96.8 million and $227.9 million for the three months and nine months ended September 30, 2020, respectively, and $82.1 million and $238.8 million in the three months and nine months ended September 30, 2019, respectively.

    The Company’s revenues are derived from three product/service channels: EbixCash Exchanges, Insurance Exchanges, and Risk Compliance Solutions ("RCS").

    Presented in the table below is the breakout of our revenue streams for each of those product/service channels for the three and nine months ended September 30, 2020 and 2019.

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands)
EbixCash Exchanges	96,772		82,085		$	227,867	$	238,770
Insurance Exchanges	42,382		47,385		129,342		141,993
Risk Compliance Solutions	15,151		17,763		46,284		53,669
Totals	$	154,305	$	147,233	$	403,493	$	434,432

Costs to Obtain and Fulfill a Contract

    The Company’s capitalized costs are primarily derived from the fulfillment of SaaS-related setup and customizations, from which the customer receives benefit through continued access to and use of the SaaS product platforms. In accordance with the guidance in ASC 340-40-25-5, we capitalize the costs directly related to the setup and development of these customizations, which satisfy the Company’s performance obligation with respect to access to the Company’s underlying product platforms. The capitalized costs primarily consist of the salaries of the developers directly involved in fulfilling the project and are solely based on the time spent on that project. The Company amortizes the capitalized costs ratably over the expected useful life of the related customizations, matching our treatment for the related revenue, and the capitalized costs are recoverable from profit margin included in the contract. At September 30, 2020 and December 31, 2019, the Company had $664 thousand and $734 thousand, respectively, of contract costs in “Other current assets” and $1.0 million and $1.2 million, respectively, in “Other assets” on the Company's Condensed Consolidated Balance Sheets.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	1,897	$	2,238
Costs recognized from the beginning balance	(576)		(708)
Additions, net of costs recognized	327		367
Balance, end of period	$	1,648	$	1,897

Contract Liabilities

    Contract liabilities include payments or billings that have been received or made prior to performance. In certain cases, cash collections pertain to maintenance and support fees, initial setup or registration fees under hosting agreements, software license fees received in advance of delivery and acceptance, and software development fees paid in advance of completion and delivery. Approximately $6.2 million and $6.4 million of contract liabilities were included in billed accounts receivable as of September 30, 2020 and December 31, 2019, respectively.

    The Company records contract liabilities when it receives payments or invoices in advance of the performance of services. A significant portion of this balance relates to contracts where the customer has paid in advance for the use of the Company's SaaS platforms over a specified period of time. These advanced payments are recognized as the related performance obligation is fulfilled (generally less than one year). Part of the Company's performance obligation for these contracts consists of the requirement to provide customers with continued access to, and use of the SaaS platforms and associated customizations. Without continued access to the SaaS platform, the customizations have no separate benefit to the customer. Customers simultaneously receive and consume the benefits as we provide access over time. The remaining portion of the contract liabilities balance consists primarily of customer-specific customizations that are not distinct from related performance obligations that transfer over time. This portion is recognized over the expected useful life of the customizations.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	37,253	$	44,660
Revenue recognized from beginning balance	(28,164)		(31,507)
Additions from business acquisitions	—		769
Additions, net of revenue recognized and currency translation	26,192		23,331
Balance, end of period	$	35,281	$	37,253

Accounts Receivable and the Allowance for Doubtful Accounts—As of September 30, 2020, reported accounts receivable of $132.1 million (net of $21.9 million allowance for doubtful accounts receivable) includes $38.7 million of contract assets. As of December 31, 2019, reported accounts receivable of $153.6 million (net of $21.7 million allowance for doubtful accounts receivable) includes $35.3 million of contract assets. The Company records a contract asset when revenue recognized on a contract exceeds the billings. The contract asset is transferred to receivables when the entitlement to payment becomes unconditional. These contract assets are primarily related to project based revenue where we recognize revenue using the input method calculated using expected hours to complete the project measured against the actual hours completed to date. The Company recognized bad debt provision for doubtful accounts in the amount of $474 thousand and $424 thousand for the three and nine month periods ended September 30, 2020, respectively, and $11.9 million and $10.6 million for the three and nine month periods ended September 30, 2019, respectively. Management specifically analyzes accounts receivable, historical bad debts, write-offs, customer concentrations, customer credit-worthiness, current economic trends and changes in our customer payment terms when evaluating the adequacy of the allowance for doubtful accounts.

During the third quarter of 2019, the Company recorded a $12.1 million provision for doubtful account against the receivables due from a public sector entity, BSNL, in India.

Goodwill and Indefinite-Lived Intangible Assets—Goodwill represents the cost in excess of the fair value of the identifiable net assets from the businesses that we acquire. In accordance with ASC 350, “Goodwill and Other Intangible Assets" and ASU No. 2011-08, “Testing Goodwill for Impairment”, goodwill is tested for impairment at the reporting unit level on an annual basis or on an interim basis if an event occurred or circumstances change that would indicate that fair value of our reporting unit decreased below its carrying value. Potential impairment indicators include a significant change in the business climate, legal factors, operating performance indicators, competition, customer retention and the sale or disposition of a significant portion of the business. The Company applies the accounting guidance concerning goodwill impairment evaluation, whereby the Company first assesses certain qualitative factors to determine whether the existence of events or circumstances would indicate that it is more likely than not that the fair value of a reporting unit was less than its carrying amount. If after assessing the totality of events and circumstances, we were to determine that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, then we would perform quantitative impairment testing.

    We perform our annual goodwill impairment evaluation and testing as of October 1st of each year or, when events or circumstances dictate, more frequently. No goodwill impairments have occurred nor recognized in 2019 or through September 30, 2020.

    The Company has considered the guidance within ASC 350 “Goodwill and Other Intangible Assets” and ASC 280 “Segment Reporting” in concluding that Ebix effectively operates as one operating and reportable segment and one reporting unit.

    The Company’s indefinite-lived assets are primarily associated with the estimated fair value of the contractual customer relationships existing with the property and casualty insurance carriers in Australia using the Company's property and casualty ("P&C") data exchange. Indefinite-lived intangible assets are not amortized, but rather are tested for impairment annually and tested on an interim basis if a triggering event has occurred. 

    Capitalized Software Development Costs—In accordance with the relevant FASB accounting guidance regarding the development of software to be sold, leased or marketed, the Company expenses such costs as they are incurred until technological feasibility has been established, at and after which time those costs are capitalized until the product is available for general release to customers. Costs incurred to enhance our software products, after general market release of the services using the products, are expensed in the period they are incurred. See Note 10 "Capitalized Software Development Costs" for further details.

    Finite-lived Intangible Assets—Purchased intangible assets represent the estimated acquisition date fair value of customer relationships, developed technology, trademarks and non-compete agreements obtained in connection with the businesses we acquire. We amortize these intangible assets on a straight-line basis over their estimated useful lives, as follows:

Category	Life (yrs)
Airport contracts	9
Backlog	1.2
Brand	15
Customer relationships	7–20
Database	10
Dealer networks	15-20
Developed technology	3–12
Non-compete agreements	5
Store networks	5
Trademarks	3–15

    Foreign Currency Translation—The functional currency is the U.S. Dollar for the Company's foreign subsidiaries in Dubai and Singapore, because the intellectual property research and development activities provided by its Dubai and Singapore subsidiaries are in support of the Company's operating divisions across the world, which are primarily transacted in U.S. Dollars.

    During the three months ended September 30, 2020, the net change in the cumulative foreign currency translation account, which is a component of accumulated other comprehensive loss within stockholders’ equity, was an unrealized gain of $18.2 million, of which $16.6 million was caused by the 2.2% strengthening of the Indian rupee.

    During the nine months ended September 30, 2020, the net change in the cumulative foreign currency translation account, which is a component of accumulated other comprehensive loss within stockholders’ equity, was an unrealized loss of $35.9 million, of which $29.6 million was caused by the 2.9% weakening of the Indian rupee.

    The functional currency of the Company's other foreign subsidiaries is the local currency of the country in which the subsidiary operates. The assets and liabilities of these foreign subsidiaries are translated into U.S. dollars at the rates of exchange at the balance sheet dates. Income and expense accounts are translated at the average exchange rates in effect during the period. Gains and losses resulting from translation adjustments are included as a component of accumulated other comprehensive income in the accompanying Condensed Consolidated Balance Sheets, and are included in the Condensed Consolidated Statements of Comprehensive Income. Foreign exchange transaction gains and losses that are derived from transactions denominated in a currency other than the subsidiary's functional currency are included in the determination of net income.

    Income Taxes—Deferred income taxes are recorded to reflect the estimated future tax effects of differences between the financial statement and tax basis of assets, liabilities, operating losses, and tax credit carry forwards using the tax rates expected to be in effect when the temporary differences reverse. Valuation allowances, if any, are recorded to reduce deferred tax assets to the amount management considers more likely than not to be realized. Such valuation allowances are recorded for the portion of the deferred tax assets that are not expected to be realized based on the levels of historical taxable income and projections for future taxable income over the periods in which the temporary differences will be deductible.

    The Company applies the relevant FASB accounting guidance on accounting for uncertainty in income taxes positions. This guidance clarifies the accounting for uncertainty in income taxes by prescribing the minimum recognition threshold a tax position is required to meet before being recognized in the financial statements. In this regard we recognize the tax benefit from uncertain tax positions only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position.

    Recent Relevant Accounting Pronouncements—The following is a brief discussion of recently released accounting pronouncements that are pertinent to the Company's business:

    In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): “Facilitation of the Effects of Reference Rate Reform on Financial Reporting”. ASU 2020-04 was issued in response to concerns about structural risks of

interbank offered rates (IBORs), and, particularly, the risk of cessation of the London Interbank Offered Rate (LIBOR), Regulators around the world have undertaken reference rate reform initiatives to identify alternative reference rates that are more observable or transaction-based and less susceptible to manipulation. The amendments in this update provide optional guidance for a limited time to ease the potential burden in accounting for (or recognizing the effects) of reference rate reform on financial reporting. The amendments in this update provide optional expedients and exceptions for applying generally accepted accounting principles (GAAP) to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. The amendments in this Update are elective and are effective upon issuance for all entities. The adoption of this pronouncement is not expected to have a material impact on the Company’s operations.

In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): "Simplifying the Accounting for Income Taxes". ASU 2019-12 is expected to reduce the cost and complexity related to the accounting for income taxes by eliminating the need for an entity to analyze whether the following apply to a given reporting period:

• Exception to the incremental approach for intra period tax allocation;

• Exceptions to accounting for basis differences when there are ownership changes in foreign investments; and

• Exception in interim period income tax accounting for year-to-date losses that exceed anticipated losses.

    For public business entities, the amendments in this Update are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2020. The Company is in the process of assessing the impact of ASU 2019-12 on its operations.

    In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820) Disclosure Framework-Changes to the Disclosure Requirements for Fair Value Measurement. ASU 2018-13 is intended to improve the effectiveness of ASC 820’s disclosure requirements. The amendments in this ASU are effective for fiscal years beginning after December 15, 2019, including interim periods within that fiscal year. The ASU resulted in the following changes:

•Removed the disclosure to report the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy;

•Removed the disclosure of the policy for timing of transfers between levels;

•Added a disclosure for the changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value; and

•Added a disclosure for the range and weighted average of significant unobservable inputs used to develop Level 3 fair value measurement.

    The adoption of ASU 2018-13 has not had a material impact on the Company’s operations.  The Company will continue to periodically assess the impact of this new pronouncement on its ongoing operations.

    In June 2016, the FASB issued ASU 2016-13. Financial Instruments - Credit Losses (Topic 326). The main objective of this ASU is to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. The measurement of expected credit losses is based on relevant information about past events, including historical experience, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amount. An entity must use judgment in determining the relevant information and estimation methods that are appropriate in its circumstances. For public business entities that are U.S. Securities and Exchange Commission (SEC) filers, the amendments in this Update are effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. The adoption of ASU 2016-13 has not had a material impact on the Company’s operations. The Company continues to periodically assess the impact of this new pronouncement on its ongoing operations.

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Earnings per Share

9 Months Ended

Sep. 30, 2020

Earnings Per Share [Abstract]

Earnings Per Share

Earnings per Share

A reconciliation between basic and diluted earnings per share is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands, except per share data)
Net income attributable to Ebix, Inc.	$	24,682	$	20,509	$	72,880	$	75,070
Basic weighted average shares outstanding	30,525		30,501		30,502		30,517
Dilutive effect of stock options and restricted stock awards	328		132		246		81
Diluted weighted average shares outstanding	30,853		30,633		30,748		30,598
Basic earnings per common share	$	0.81	$	0.67	$	2.39	$	2.46
Diluted earnings per common share	$	0.80	$	0.67	$	2.37	$	2.45

The number of potential issuable shares with respect to stock options, which could dilute EPS in the future but which were excluded from the diluted EPS calculation because presently their effect is anti-dilutive for the three and nine months ended September 30, 2020 and 2019 were 181,875 and 181,875, respectively and 145,875 and 145,875, respectively.

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Business Combinations

9 Months Ended

Sep. 30, 2020

Business Combinations [Abstract]

Business Combinations

Business Combinations

The Company seeks to execute accretive business acquisitions (which primarily targets businesses that are complementary to Ebix's existing products and services), in combination with organic growth initiatives, as part of its comprehensive business growth and expansion strategy.

    During the nine months ending September 30, 2020, the Company completed one business acquisition.    

    Effective May 4, 2020, Ebix acquired India-based Trimax IT Infrastructure & Services Ltd ("Trimax"), which provides IT and integration services to state-owned transport corporations, operates data centers, and is an IT infrastructure solution provider, for approximately $9.9 million of upfront consideration. The valuation and purchase price allocation remains preliminary and will be finalized in the fourth quarter.

    During the twelve months ended December 31, 2019, the Company completed three business acquisitions, as follows:

Effective August 23, 2019, Ebix acquired Canada based Wall Street Finance (Canada) Ltd. ("Wallstreet Canada") foreign exchange and outward remittance markets for approximately $2.1 million of upfront consideration plus net working capital.

    Effective January 1, 2019, Ebix acquired the assets of India based Essel Forex Limited ("Essel Forex"), for approximately $8.7 million, plus possible future contingent earn-out payments of up to $721 thousand based on earned revenues. Ebix funded the entire transaction in cash using its internal cash reserves. Essel Forex is a large provider of foreign exchange services in India with a wide spectrum of related products including sales of all major currencies, travelers’ checks, demand drafts, remittances, money transfers and prepaid cards primarily for corporate clients. The earn-out period expired on December 31, 2019 and the acquired business did not meet the requisite revenue target, so no earnout payment was due or paid.

    Effective January 1, 2019, Ebix acquired an 80% controlling stake in India based Zillious Solutions Private Limited ("Zillious") for $10.1 million plus possible future contingent earn-out payments of up to $2.2 million based on agreed-upon milestones in the acquisition agreement. Zillious is an on-demand SaaS travel technology solution in the corporate travel segment in India. The Company has determined that the fair value of the contingent earn-out consideration is zero as of September 30, 2020.

    A significant component of the purchase price consideration for many of the Company's business acquisitions is a potential subsequent cash earn-out payment based on reaching certain specified future revenue targets. The terms for the

contingent earn- out payments in most of the Company's business acquisitions typically address the GAAP recognizable revenues achieved by the acquired entity over a one-, two-, and/or three-year period subsequent to the effective date of their acquisition by Ebix. These terms typically establish a minimum threshold revenue target with achievement of revenues recognized over that target being awarded in the form of a specified cash earn-out payment. The Company applies these terms in its calculation and determination of the fair value of contingent earn-out liabilities for purchased businesses as part of the related valuation and purchase price allocation exercise for the corresponding acquired assets and liabilities. The Company recognizes these potential obligations as contingent liabilities and are reported as such on its Condensed Consolidated Balance Sheets. As discussed in more detail in Note 1, these contingent consideration liabilities are recorded at fair value on the acquisition date and are remeasured quarterly based on the then assessed fair value and adjusted if necessary. During the three and nine months ended September 30, 2020, these aggregate contingent accrued earn-out business acquisition consideration liabilities were reduced by $0.0 and $3.3 million. During the three and nine month periods ended September 30, 2019, these aggregate contingent accrued earn-out business acquisition consideration liabilities were reduced by $0.0 and $17.1 million, respectively. These adjustments were due to remeasurements based on the then assessed fair value and changes in anticipated future revenue levels, with the offset being a reduction to general and administrative expenses as reported on the Condensed Consolidated Statements of Income. As of September 30, 2020, the total of these contingent liabilities was $3.4 million, of which zero is reported in long-term liabilities and $3.4 million is included in current liabilities in the Company's Condensed Consolidated Balance Sheet. As of December 31, 2019, the total of these contingent liabilities was $10.1 million, of which $1.5 million was reported in long-term liabilities and $8.6 million was included in current liabilities in the Company's Condensed Consolidated Balance Sheet.

Consideration paid by the Company for the businesses it purchases is allocated to the assets and liabilities acquired based upon their estimated fair values as of the date of the acquisition. The excess of the purchase price over the estimated fair values of assets acquired (including identified intangible assets acquired) and liabilities assumed is recorded as goodwill.

    In the table below the aggregated unaudited pro forma financial information pertains to all of the Company's acquisitions that have an impact on the financial results for the nine months ended September 30, 2020 and September 30, 2019, which includes the acquisitions Wallstreet Canada (acquired August 2019), and Trimax (acquired May 2020) and is provided for informational purposes only and is not a projection of the Company's expected results of operations for any future period. No effect has been given in this pro forma information for future synergistic benefits that may still be realized as a result of combining these companies or costs that may yet be incurred in integrating their operations. The 2020 and 2019 pro forma financial information below assumes that all business acquisitions made during this period were made on January 1, 2019, whereas the Company's reported financial statements for the nine months ended September 30, 2020 and 2019 only include the operating results from these businesses since the effective date that they were acquired by Ebix.

	Three Months Ended September 30, 2020				Three Months Ended September 30, 2019				Nine Months Ended September 30, 2020				Nine Months Ended September 30, 2019
	As Reported		Pro Forma		As Reported		Pro Forma		As Reported		Pro Forma		As Reported		Pro Forma
	(unaudited)
	(In thousands, except per share data)
Revenue	$	154,305	$	154,305	$	147,233	$	151,128	$	403,493	$	408,071	$	434,432	448,462
Net Income attributable to Ebix, Inc.	$	24,682	$	24,682	$	20,509	$	16,056	$	72,880	$	66,810	$	75,070	80,987
Basic EPS	$	0.81	$	0.81	$	0.67	$	0.53	$	2.39	$	2.19	$	2.46	2.65
Diluted EPS	$	0.80	$	0.80	$	0.67	$	0.52	$	2.37	$	2.17	$	2.45	2.65

    The above referenced unaudited pro forma information and the relative comparative changes in pro forma and reported revenues are based on the following premises:

•2020 and 2019 pro forma revenue contains actual revenue of the acquired entities before the acquisition date, as reported by the sellers, as well as actual revenue of the acquired entities after acquisition, whereas the reported growth in revenues of the acquired entities after the acquisition date are only reflected for the period after their acquisition.

•Revenue billed to existing clients from the cross selling of acquired products has been assigned to the acquired section of our business.

•Any existing products sold to new customers obtained through a newly acquired customer base are assigned to the acquired section of our business.

•Pro formas do not include post acquisition revenue reductions as a result of discontinuation of any product lines and/or customer projects by Ebix in line with the Company's initiatives to maximize profitability.

•The impact from fluctuations of the exchange rates for the foreign currencies in the countries in which we conduct operations also partially affected reported revenues. During the three and nine months ending September 30, 2020, the change in foreign currency exchange rates decreased consolidated operating revenues by $5.9 million and $15.9 million, respectively.

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Debt

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

Debt

Debt

On May 7, 2020, Ebix entered into the Tenth Amendment (the “Amendment”) to the Regions Secured Credit Facility, dated August 5, 2014, among the Company, Regions Bank as Administrative and Collateral Agent (“Regions”) and certain other lenders party thereto (as amended, the “Credit Agreement”). The Amendment provides for, among other things, increased flexibility under financial maintenance covenants, which the Company sought in part due to the unforeseen negative effects of the COVID-19 pandemic.

On March 30, 2020, the Company and certain of its subsidiaries entered into the Waiver related to the Credit Facility. The Waiver provides that so long as the Company’s leverage ratio is below 5.0 to 1.0 for the Company’s fiscal quarter ending March 31, 2020 pursuant to the terms of its compliance certificate required by the Credit Facility, the existing leverage ratio requirement of 3.50 to 1.0 will be waived.

On September 27, 2019, the Company and certain of its subsidiaries entered into the Ninth Amendment (the “Ninth Amendment”) to the Credit Agreement which amended the definitions of “Consolidated EBITDA" to add back the derivative legal settlement, “Indebtedness” to disqualify equity interests to be issued regarding the Yatra Online acquisition, and modified the maximum consolidated net debt leverage ratio allowed.

    At September 30, 2020, the Company's Condensed Consolidated Balance Sheets include $5.5 million of remaining deferred financing costs in connection with this Credit Agreement, which are being amortized as a component of interest expense over the five-year term of the financing agreement. In regards to these deferred financing costs, $3.3 million pertains to the revolving line of credit component of the Credit Agreement, and $2.2 million pertains to the term loan component of the Credit Agreement, of which $920 thousand is netted against the current portion and $1.3 million is netted against the long-term portions of the term loan as reported on the Condensed Consolidated Balance Sheets. At December 31, 2019, the Company's Condensed Consolidated Balance Sheets included $5.2 million of remaining deferred financing costs with $3.1 million pertaining to the revolving line of credit component of the Credit Agreement, and $2.1 million pertaining to the term loan component of the Credit Agreement, of which $575 thousand was netted against the current portion and $1.5 million was netted against the long-term portions of the term loan as reported on the Condensed Consolidated Balance Sheets.

    At September 30, 2020, the outstanding balance on the revolving line of credit under the Credit Agreement was $439.4 million and the facility carried an interest rate of 3.50%. During the nine months ended September 30, 2020, the Company drew $1.4 million from its revolving credit facility. The revolving line of credit balance is included in the long-term liabilities section of the Condensed Consolidated Balance Sheets. During the three and nine months ended September 30, 2020, the average and maximum outstanding balances of the revolving line of credit component of the credit facility were $439.4 million and 439.4 million, respectively, and $438.8 million, and $439.4 million, respectively. At December 31, 2019, the outstanding balance on the revolving line of credit with Regions was $438.0 million and the facility carried an interest rate of 4.25%. This balance was included in the long-term liabilities section of the Condensed Consolidated Balance Sheets. During 2019, the average and maximum outstanding balances on the revolving line of credit were $437.2 million and $438.0 million, respectively.

    At September 30, 2020, the outstanding balance on the term loan was $261.1 million, of which $22.6 million is due within the next twelve months. $5.6 million and $15.1 million of scheduled amortization payments were made during the three and nine months ended September 30, 2020, respectively. This term loan also carried an interest rate of 3.5% . The current and long-term portions of the term loan are included in the respective current and long-term sections of the Condensed Consolidated Balance Sheets, the amounts of which were $22.6 million and $238.5 million, respectively at September 30, 2020. At December 31, 2019, the outstanding balance on the term loan was $276.2 million, of which $20.7 million was due within twelve months. This term loan also carried an interest rate of 4.25%.

    The Company maintains working capital debt facilities with banks in India for working capital funding requirements to support our foreign exchange and payment remittance businesses. We are required to extend short term credits to franchisee

networks (B2B) and corporate customers. Additionally we are required to maintain minimum levels of foreign currency inventory across branches and airport operations. Typically, these facilities carry interest rates of 6.75% to 9.45%, are rupee-denominated working capital lines, and are collateralized against the receivables of these businesses and existing foreign currency inventory on hand.

    As of September 30, 2020 and December 31, 2019, the total of these working capital facilities was $7.5 million and $28.4 million, respectively, and is included in current liabilities in the Company's Condensed Consolidated Balance Sheets.

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Commitments and Contingencies

9 Months Ended

Sep. 30, 2020

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Commitments and Contingencies

Contingencies— On July 16, 2019, Yatra Online, Inc. ("Yatra"), Ebix, Inc. ("Ebix"), and EbixCash Travels, Inc. ("Merger Sub") entered into a Merger Agreement. On May 14, 2020, Yatra entered into an agreement with Ebix and Merger Sub extending the outside date of the Merger Agreement (the "Extension Agreement"). On June 5, 2020, Yatra terminated the Merger Agreement and filed a complaint in the Delaware Court of Chancery against Ebix and Merger Sub (the "Complaint"). On September 25, 2020, Yatra amended the Complaint and added as a defendant each financial institution (each, a “Defendant Lender”) party to that certain credit facility between them and Ebix, most recently amended on May 7, 2020 (the “Credit Facility”). The Complaint, as amended, alleges that Ebix and Merger Sub breached certain representations, warranties, and covenants contained in the Merger Agreement and the Extension Agreement and that Ebix negotiated in bad faith. The amended Complaint also alleges fraudulent actions by Ebix and the Defendant Lenders arising from certain terms of the Credit Agreement and tortious interference with the closing of the Merger Agreement by Ebix and the Defendant Lenders. The Complaint seeks, among other relief, damages, pre-judgment and post-judgment interest, and attorneys' fees and costs. Ebix and Merger Sub deny any liability and intend to defend the action vigorously.

On May 12, 2017, Ebix Software India Pvt. Ltd. (“Ebixcash”) entered into several agreements with the most prominent shareholders of Itz Cash Card Limited (“Itz”), the most relevant among these a stock purchase agreement (the “SPA”), to purchase a majority ownership stake in Itz. Further, as part of the overall purchase of Itz, a share purchase agreement between Ebixcash and individual ESOP holders of Itz was entered into on July 7, 2017 (the “ESOP SPA”) (with the SPA, the ESOP SPA and the other purchase documents, collectively, the “Transaction Documents”). Part of the consideration for Ebixcash’s purchase of Itz consisted of two individual potential earn-out payments, the first for the period for the year ended March 31, 2019 (the “First Earn-Out”) and the second for the following year, ending on March 31, 2020 (the “Second Earn-Out”). Neither the First Earn-Out nor the Second Earn-Out were achieved pursuant to the terms of the SPA. After correspondence between the parties between September 2019 and May 2020, the former shareholders of Itz (“Sellers”) sent Ebixcash notices of arbitration (“NOAs”) under which they were availing themselves of the arbitration dispute provisions set forth in the Transaction Documents. Apart from the amounts claimed owed under the earn-out provisions, the Sellers also alleged in the NOAs other violations of the terms of the Transaction Documents, including, certain non-competition and restricted matter approval violations. Presently, the parties are in the process of selecting arbitrators. The Company believes that each of the Sellers claims is without merit and continues to defend its position vigorously. The Company believes that Ebixcash has several viable counterclaims related to improper termination of the Transaction Documents and violation non-compete provisions.

As the Company previously disclosed, in May 2013, twelve putative class action complaints were filed in the Delaware Court of Chancery against the Company and its board of directors challenging a proposed merger between the Company and an affiliate of Goldman Sachs & Co.  On June 10, 2013, the Court entered an Order of Consolidation and Appointment of Lead Plaintiffs and a Leadership Structure consolidating the twelve actions and appointing lead plaintiffs (“Plaintiffs”) and lead counsel in the litigation, captioned In re Ebix, Inc. Stockholder Litigation, Consol. C.A. No. 8526-VCS (the “Litigation”).  In connection with the Litigation, on January 23, 2019, the parties entered into a Stipulation and Agreement of Settlement (the “Settlement Agreement”) pursuant to which the parties agreed, subject to approval by the Delaware Court of Chancery, to settle and resolve the Litigation pursuant to the terms set forth in the Settlement Agreement (the “Litigation Settlement”). On April 5, 2019, the Delaware Court of Chancery determined that the Litigation Settlement was fair, reasonable, adequate and in the best interest of the plaintiffs, the class and the Company and awarded to plaintiffs’ counsel attorneys’ fees and expenses in the sum of $19.65 million, which was paid on May 2, 2019, and entered an Order and Final Judgment (the “Order”) approving the Litigation Settlement. The Order provided for full settlement, satisfaction, compromise and release of all claims that were asserted or could have been asserted in the Litigation, whether on behalf of the class or the Company. The Settlement contains no admission of wrongdoing or liability, and may not be deemed to be a presumption as to the validity of any claims, causes of action or other issues.

    The Company is involved in various other claims and legal actions arising in the ordinary course of business, which in the opinion of management, the ultimate likely disposition of these matters will not have a material adverse effect on the Company’s consolidated financial position, results of operations or liquidity.    Business Acquisition Earn-Out Contingencies—A significant component of the purchase price consideration for many of the Company's business acquisitions is a potential future cash earn-out based on reaching certain specified future revenue targets. The terms for the contingent earn-out payments in most of the Company's business acquisitions typically address the GAAP- recognizable revenues achieved by the acquired entity over a one-, two-, and/or three-year period subsequent to the effective date of their acquisition by Ebix. These terms typically establish a minimum threshold revenue target, with achievement of revenues recognized over that target being awarded in the form of a specified cash earn-out payment. The Company applies these terms in its calculation and determination of the fair value of contingent earn-out liabilities for purchased businesses as part of the related valuation and purchase price allocation exercise for the corresponding acquired assets and liabilities. As of September 30, 2020, the total of these contingent liabilities was $3.4 million, of which zero is reported in long-term liabilities, and $3.4 million is included in current liabilities in the Company's Condensed Consolidated Balance Sheet. As of December 31, 2019, the total of these contingent liabilities was $10.1 million, of which $1.5 million was reported in long-term liabilities, and $8.6 million was included in current liabilities in the Company's Condensed Consolidated Balance Sheet.

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Income Taxes

9 Months Ended

Sep. 30, 2020

Income Tax Disclosure [Abstract]

Income Taxes

Income Taxes

    The Company recorded a net income tax benefit of $0.2 million (0.64%) and net income tax expense of $2.8 million (3.77%) during the three and nine months ended September 30, 2020, respectively, which included discrete items. Tax benefit of $2.4 million and $1.9 million resulted from certain discrete items related to stock compensation, return to provision adjustments and uncertain tax positions during the three and nine months ended September 30, 2020, respectively. The income tax expense, exclusive of discrete items, was $2.2 million (9.23%) and $4.7 million (6.31%) during the three and nine months ended September 30, 2020, respectively. The Company expects its full year effective tax rate to be in the range of 6% to 7%.

     As of September 30, 2020 and December 31, 2019 a liability of $8.0 million and $9.2 million for uncertain tax positions is included in other long-term liabilities of the Company's Condensed Consolidated Balance Sheets. The Company decreased this liability reserve during the three and nine months ended September 30, 2020 by $1.4 million and $1.2 million, respectively. For the three and nine month periods ended September 30, 2019 there were no reductions to the liability. The Company recognizes interest accrued and penalties related to unrecognized tax benefits as part of income tax expense.

Subsequent to February 29, 2020, the Coronavirus Aid, Relief and Economic Security Act ("CARES ACT") was signed into law on March 27, 2020. the CARES Act includes income and payroll tax provisions that we are continuing to analyze to determine the financial impact on our condensed financial statements.

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Geographic Information

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Geographic Information

Geographic Information

    The Company operates within one reportable segment whose results are regularly reviewed by the Company's CEO, its chief operating decision maker as to performance and allocation of resources. External customer revenues in the tables below are attributed to a particular country based on whether the customer had a direct contract with the Company which was executed in that particular country for the sale of the Company's products/services from an Ebix subsidiary located in that country.

    The following enterprise-wide information relates to the Company's geographic locations, with almost all geographies being impacted in varying degrees by the COVID-19 pandemic:

	Nine Months Ended		As of		Nine Months Ended		As of
	September 30, 2020		September 30, 2020		September 30, 2019		December 31, 2019
	External Revenues		Long-lived assets		External Revenues		Long-lived assets
	(In thousands)
India*	$	219,953	$	615,859	$	223,962	$	700,986
United States	123,750		390,008		136,181		395,225
Australia	23,773		3,254		25,997		3,541
Latin America	11,447		20,038		14,397		17,176
Europe	9,836		22,493		11,005		24,508
Indonesia*	2,714		144		7,177		117
Singapore*	2,944		12,378		5,404		18,282
Philippines*	1,742		684		4,682		729
Canada	3,355		78,635		3,516		7,012
New Zealand	1,277		489		1,504		578
United Arab Emirates*	2,702		59,600		607		59,531
	$	403,493	$	1,203,582	$	434,432	$	1,227,685
*Primarily India led businesses for which total revenue was $96.8 million and $227.9 million for the three months and nine months ended September 30, 2020, respectively, and $82.1 million and $238.8 million in the three months and nine months ended September 30, 2019, respectively.

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Investment in Joint Ventures

9 Months Ended

Sep. 30, 2020

Investment in Joint Ventures [Abstract]

Investment in Joint Ventures

Investment in Joint Ventures

    Effective February 2016, Ebix and Vayam Technologies Ltd ("Vayam") formed a joint venture named Ebix Vayam Limited JV. This joint venture was established to carry out IT projects in the government sector of the country of India, particularly in regards to the implementation of e-governance projects in the areas of education and healthcare. Ebix has a 51% equity interest in the joint venture, and Vayam has a 49% equity interest in the joint venture. Ebix is fully consolidating the operations of the Ebix Vayam Limited JV into the Company's financial statements and separately reporting the Vayam minority, non-controlling interest in the joint venture's net income and equity. Vayam is also a customer of the Ebix Vayam Limited JV, and during the three and nine months ended September 30, 2020 the Ebix Vayam Limited JV recognized $0 and $397 thousand of revenue from Vayam, respectively. During the three and six months ended September 30, 2019 the Ebix Vayam Limited JV recognized $198 thousand and $444 thousand of revenue from Vayam, respectively. As of September 30, 2020, the Ebix Vayam Limited JV had $18.1 million of accounts receivable with Vayam, net of the estimated allowance for doubtful accounts receivable in the amount of $11.6 million. As of December 31, 2019, the Ebix Vayam Limited JV had $22.8 million of accounts receivable with Vayam, net of the estimated allowance for doubtful accounts receivable in the amount of $12.1 million, this provision for doubtful account against receivables due from a public sector entity, BSNL, in India.

    Effective September 2015, Ebix and IHC formed the joint venture EbixHealth JV. This joint venture was primarily established to promote and market an administrative data exchange for health insurance lines of business nationally. Ebix has a 51% equity interest in the joint venture and IHC has a 49% equity interest the joint venture. Ebix is fully consolidating the operations of the EbixHealth JV into the Company's financial statements and separately reporting the EbixHealth JV non-controlling interest in the joint venture's net income and equity. IHC is also a customer of the EbixHealth JV, and during the three and nine months ended September 30, 2020 the EbixHealth JV recognized $462 thousand and $1.5 million, respectively, of revenue from IHC. During the three and nine months ended September 30, 2019 the EbixHealth JV recognized $660 thousand and $2.2 million, respectively, of revenue from IHC. As of September 30, 2020 and December 31, 2019, the EbixHealth JV had $260 thousand and $335 thousand of accounts receivable from IHC, respectively. Furthermore, as a related party, IHC also has been and continues to be a customer of Ebix, and during the three and nine months ended September 30, 2020 the Company recognized $29 thousand and $101 thousand revenue from IHC, respectively. During the three and nine

months ended September 30, 2019 the Company recognized $20 thousand and $58 thousand revenue from IHC, respectively. As of September 30, 2020 and December 31, 2019, IHC had $17 thousand and $8 thousand of accounts receivable with Ebix. The EbixHealth JV has a $1.8 million note due to IHC. Additionally, based on the final purchase price allocation valuation report for the EbixHealth JV it was concluded that the customer relationship with IHC, our joint venture partner, to be by its nature, an indefinite-lived customer relationship, and is recorded at a value of $11.2 million.

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Goodwill, Finite-Lived, and Indefinite-Lived Intangibles

9 Months Ended

Sep. 30, 2020

Goodwill Disclosure [Abstract]

Goodwill, Finite-Lived, and Indefinite-Lived Intangibles

Goodwill, Finite-Lived, and Indefinite-Lived Intangibles

    Changes in the carrying amount of goodwill for the nine months ended September 30, 2020 and the year ended December 31, 2019 are reflected in the following table.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Beginning Balance	$	952,404	$	946,685
Additions	7,563		17,931
Purchase accounting adjustments	726		741
Foreign currency translation adjustments	(22,013)		(12,953)
Ending Balance	$	938,680	$	952,404

    The carrying value of finite-lived and indefinite-lived intangible assets at September 30, 2020 and December 31, 2019 are as follows:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Finite-lived intangible assets:
Customer relationships	$	95,788	$	83,012
Developed technology	19,718		19,979
Dealer network	6,595		6,726
Airport contracts	4,486		4,635
Trademarks	2,678		2,689
Store networks	2,420		2,500
Brand	889		918
Non-compete agreements	757		764
Database	212		212
Backlog	140		140
Total intangibles	133,683		121,575
Accumulated amortization	(80,819)		(74,620)
Finite-lived intangibles, net	$	52,864	$	46,955
Indefinite-lived intangibles:
Customer/territorial relationships	$	27,815	$	42,055

As a part of the 2009 acquisition of E-Z Data Ebix recognized a $14.2 million indefinite-lived intangible asset associated with acquired corporate customer relationships. During the third quarter 2020, the Company identified a potential indicator of impairment and performed a quantitative analysis to test for impairment. The Company determined the fair value of the intangible assets exceeded its carrying value, however the Company determined that the intangible asset no longer had an indefinite life. The Company has reclassified the $14.2 million to finite-lived and will amortize the value of this intangible over

an estimated remaining useful life of 15 years. In the third quarter of 2020 and each quarter subsequent, Ebix will recognize approximately $237 thousand of amortization related to the E-Z Data corporate customer relationships acquired.    Amortization expense recognized in connection with acquired intangible assets was $2.4 million and $7.1 million for the three and nine month periods ended September 30, 2020, respectively and $2.7 million and $7.9 million for the three and nine month periods ended September 30, 2019.

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Capitalized Software Development Costs

9 Months Ended

Sep. 30, 2020

Capitalized Software Development Costs Disclosure [Abstract]

Capitalized Software Development Costs

Capitalized Software Development Costs

    In accordance with ASC 350-40 “Internal-Use Software” and/or ASC 350-985 “Software”, the Company capitalizes certain qualifying software and product related development costs associated with the Company’s continuing medical education service offerings, development of the Property and Casualty underwriting insurance data exchange platform servicing the London markets, development of EbixCash’s SaaS-based Asset Management and Collection platforms, development of EbixCash’s single sign on agent and customer portal (including mobile application) and content development work related to the E-Learning business of EbixCash. During the three and nine months ended September 30, 2020 the Company capitalized $1.4 million and $4.6 million, respectively, and $1.5 million and $4.1 million for the three and nine month periods ended September 30, 2019, respectively, of such development costs. At September 30, 2020 and December 31, 2019, a total of $20.4 million and $19.2 million of remaining unamortized development costs are reported on the Company’s Condensed Consolidated Balance Sheets, respectively.

    During the three months ended September 30, 2020 and 2019, the Company recognized $823 thousand and $688 thousand, respectively, of amortization expense with regards to these capitalized software development costs, which is included in costs of services provided in the Company’s Condensed Consolidated Statements of Income. During the three and nine months ended September 30, 2020, the Company recognized $823 thousand and $2.5 million, respectively, of amortization expense with regards to these capitalized software development costs, which is included in costs of services provided in the Company’s Condensed Consolidated Statements of Income. During the three and nine month periods ended September 30, 2019, related amortization expense was $688 thousand and $1.9 million, respectively. The capitalized continuing medical education product costs are being amortized using a three-year to five-year straight-line methodology. The capitalized software development costs for the property and casualty underwriting insurance data exchange platform are being amortized over a period of five years. The capitalized software development costs related to EbixCash products are being amortized over a period of five years as and when the platforms/products are launched into the marketplace.

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Other Current Assets

9 Months Ended

Sep. 30, 2020

Other Current Assets Disclosure [Abstract]

Other Current Assets

Other Current Assets

    Other current assets at September 30, 2020 and December 31, 2019 consisted of the following:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Prepaid expenses	$	52,918	$	51,021
Sales taxes receivable from customers	7,588		6,499
Other third party receivables	3,422		4,785
Credit card merchant account balance receivable	1,251		796
Short term portion of capitalized costs to obtain and fulfill contracts	664		734
Accrued interest receivable	352		176
Other	3,722		3,063
Total	$	69,917	$	67,074

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Leases

9 Months Ended

Sep. 30, 2020

Leases [Abstract]

Leases

Leases

    The Company has operating and finance leases for office space, retail, data centers and certain office equipment with expiration dates ranging through 2028, with various renewal options. Only renewal options that were reasonably assured to be exercised are included in the lease liability. At September 30, 2020, the maturity of lease liabilities under Topic 842 "Leases" are as follows:

Year	Operating Leases		Financing Leases		Total
	(in thousands)
2020 (Remaining six months)	$	1,492	$	48	$	1,540
2021	4,560		190		4,750
2022	3,357		160		3,517
2023	2,925		99		3,024
2024	1,562		77		1,639
Thereafter	1,662		—		1,662
Total	15,558		574		16,132
Less: present value discount*	(2,038)		(58)		(2,096)
Present value of lease liabilities	13,520		516		14,036
Less: current portion of lease liabilities	(4,392)		(161)		(4,553)
Total long-term lease liabilities	$	9,128	$	355	$	9,483
* The discount rate used was the incremental borrowing rates respective to the country where the assets are located.

    The Company's net assets recorded under operating and finance leases were $13.6 million and $19.5 million as of September 30, 2020, and December 31, 2019, respectively. The lease cost is recognized in our Condensed Consolidated Statement of Income in the category of General and Administrative and is summarized as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)				(in thousands)
Operating Lease Cost	$	1,622	$	2,016	$	5,472	$	6,265
Finance Lease Cost:
Amortization of Lease Assets	41		32		128		76
Interest on Lease liabilities	9		9		30		24
Finance Lease Cost	50		41		158		100
Sublease Income	(113)		(99)		(338)		(521)
Total Net Lease Cost	$	1,559	$	1,958	$	5,292	$	5,844

    Other information about lease amounts recognized in our Condensed Consolidated Statement of Income is summarized as follows:

	September 30, 2020
Weighted Average Lease Term - Operating Leases	3.7 years
Weighted Average Lease Term - Finance Leases	3.4 years
Weighted Average Discount Rate - Operating Leases	8.2	%
Weighted Average Discount Rate - Finance Leases	7.2	%

    At September 30, 2020, our lease liability of $14.0 million does not include certain arrangements, which are primarily airport leases, that do not meet the definition of a lease under Topic 842. Such arrangements represent further commitments of approximately $70.0 million as follows:

Year	Commitments
	(in thousands)
2020 (Remaining six months)	$	6,084
2021	22,784
2022	20,821
2023	20,308
Thereafter	—
Total	$	69,997

    Finance leases range from three to five years and are primarily for office equipment. Rental expense for office and airport facilities and certain equipment subject to operating leases for the nine months ended September 30, 2020 and 2019 was $11.2 million and $28.0 million, respectively. During the third quarter of 2020, each of these airport leases remains subject to force majeure provisions resulting from COVID-19 and the cessation of the Company's airport operations. These monthly rent payments have been temporarily waived until the Company restarts airport operations. It remains uncertain when and under what conditions each payment abatement will end.

Leases

Leases

    The Company has operating and finance leases for office space, retail, data centers and certain office equipment with expiration dates ranging through 2028, with various renewal options. Only renewal options that were reasonably assured to be exercised are included in the lease liability. At September 30, 2020, the maturity of lease liabilities under Topic 842 "Leases" are as follows:

Year	Operating Leases		Financing Leases		Total
	(in thousands)
2020 (Remaining six months)	$	1,492	$	48	$	1,540
2021	4,560		190		4,750
2022	3,357		160		3,517
2023	2,925		99		3,024
2024	1,562		77		1,639
Thereafter	1,662		—		1,662
Total	15,558		574		16,132
Less: present value discount*	(2,038)		(58)		(2,096)
Present value of lease liabilities	13,520		516		14,036
Less: current portion of lease liabilities	(4,392)		(161)		(4,553)
Total long-term lease liabilities	$	9,128	$	355	$	9,483
* The discount rate used was the incremental borrowing rates respective to the country where the assets are located.

    The Company's net assets recorded under operating and finance leases were $13.6 million and $19.5 million as of September 30, 2020, and December 31, 2019, respectively. The lease cost is recognized in our Condensed Consolidated Statement of Income in the category of General and Administrative and is summarized as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)				(in thousands)
Operating Lease Cost	$	1,622	$	2,016	$	5,472	$	6,265
Finance Lease Cost:
Amortization of Lease Assets	41		32		128		76
Interest on Lease liabilities	9		9		30		24
Finance Lease Cost	50		41		158		100
Sublease Income	(113)		(99)		(338)		(521)
Total Net Lease Cost	$	1,559	$	1,958	$	5,292	$	5,844

    Other information about lease amounts recognized in our Condensed Consolidated Statement of Income is summarized as follows:

	September 30, 2020
Weighted Average Lease Term - Operating Leases	3.7 years
Weighted Average Lease Term - Finance Leases	3.4 years
Weighted Average Discount Rate - Operating Leases	8.2	%
Weighted Average Discount Rate - Finance Leases	7.2	%

    At September 30, 2020, our lease liability of $14.0 million does not include certain arrangements, which are primarily airport leases, that do not meet the definition of a lease under Topic 842. Such arrangements represent further commitments of approximately $70.0 million as follows:

Year	Commitments
	(in thousands)
2020 (Remaining six months)	$	6,084
2021	22,784
2022	20,821
2023	20,308
Thereafter	—
Total	$	69,997

    Finance leases range from three to five years and are primarily for office equipment. Rental expense for office and airport facilities and certain equipment subject to operating leases for the nine months ended September 30, 2020 and 2019 was $11.2 million and $28.0 million, respectively. During the third quarter of 2020, each of these airport leases remains subject to force majeure provisions resulting from COVID-19 and the cessation of the Company's airport operations. These monthly rent payments have been temporarily waived until the Company restarts airport operations. It remains uncertain when and under what conditions each payment abatement will end.

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Concentrations of Credit Risk	9 Months Ended
	Sep. 30, 2020
Concentrations of Credit Risk [Abstract]
Concentrations of Credit Risk	Concentrations of Credit Risk    The Company is potentially subject to concentrations of credit risk in its accounts receivable.  Credit risk is the risk of an unexpected loss if a customer fails to meet its contractual obligations.  The Company can be directly affected by the financial condition of its customers, the loss or substantial reduction in business activity with its customers, or the inability of customers to pay its invoices.  While customer activity and financial condition could have a material impact on the Company’s financial statements, management does not believe significant credit risk exists at September 30, 2020.

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Other Current Liabilities

9 Months Ended

Sep. 30, 2020

Other Current Liabilities [Abstract]

Other Current Liabilities

Other Current Liabilities

    Other current liabilities at September 30, 2020 and December 31, 2019 consisted of the following:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Customer advances (deposits)	$	26,155	$	22,573
Acquisition obligations (upfront purchase and contingent consideration)	3,186		6,762
Total	$	29,341	$	29,335

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Description of Business and Summary of Significant Accounting Policies (Policies)

9 Months Ended

Sep. 30, 2020

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation—The accompanying unaudited condensed consolidated financial statements and these notes have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission ("SEC") and in accordance with U.S. Generally Accepted Accounting Principles ("GAAP") with the effect of inter-company balances and transactions eliminated. Certain information and note disclosures normally included in annual financial statements prepared in accordance with GAAP and SEC rules have been condensed or omitted as permitted by and pursuant to those rules and regulations, although the Company believes that the disclosures made are adequate to make the information not misleading. These unaudited condensed consolidated financial statements contain adjustments (consisting only of normal recurring items) necessary to fairly present the consolidated financial position of the Company and its consolidated results of operations and cash flows. Operating results for the three and nine months ended September 30, 2020 and 2019 are not necessarily indicative of the results that may be expected for future quarters or the full year of 2020. The condensed consolidated December 31, 2019 balance sheet included in this interim period filing has been derived from the audited financial statements at that date, but does not necessarily include all of the information and related notes required by GAAP for complete financial statements. These condensed interim financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019.

Reclassification

Reclassification - There were certain prior year amounts that have been reclassified to be consistent with current year presentation within our financial statements, specifically with respect to the presentation of receivables from service providers and payables to service agents.

Restricted Cash

Restricted Cash - The carrying value of our restricted cash in current assets was $7.9 million and $35.1 million at September 30, 2020 and December 31, 2019, respectively. The September 30, 2020 balance consists of fixed deposits (many in the form of certificates of deposit) pledged with banks for issuance of bank guarantees and letters of credit related to its India operations.

Advertising Cost

Advertising—Advertising costs amounted to $0.8 million and $3.4 million for the three and nine month periods ended September 30, 2020, respectively, and $2.0 million and $7.6 million for three and nine month periods ended September 30, 2019, respectively. The costs are included in sales and marketing expenses in the accompanying Condensed Consolidated Statements of Income. The Company expenses advertising costs as incurred.

Fair Value of Financial Instruments

Fair Value of Financial Instruments—Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction. This guidance establishes a three-level hierarchy for disclosure of assets and liabilities recorded at fair value. The hierarchy reflects the degree to which objective data from external active markets are available to measure fair value. The classification of assets and liabilities within the hierarchy is based on whether the inputs to the valuation methodology used for measurement are observable or unobservable. The classifications are as follows:

•Level 1 Inputs - Unadjusted quoted prices available in active markets for identical investments to the reporting entity at the measurement date.

•Level 2 Inputs - Other than quoted prices included in Level 1 inputs, which are observable for the asset or liability, either directly or indirectly, for substantially the full term of the asset or liability.

•Level 3 Inputs - Unobservable inputs, which are used to the extent that observable inputs are not available. Unobservable inputs, are used in situations where there is little or no market activity for the asset or liability and wherein the reporting entity makes estimates and assumptions related to the pricing of the asset or liability, including assumptions regarding risk.

    A financial instrument's level within the fair value hierarchy is based on the lowest level of any input that is significant to the fair value measurement.

    As of September 30, 2020, the Company had the following financial instruments to which it had to both consider fair values and make fair value assessments:

•Short-term investments (commercial bank certificates of deposits and mutual funds), for which the fair values are measured as a Level 1 instrument.

•Contingent accrued earn-out business acquisition consideration liabilities, for which fair values are measured as Level 3 instruments. These contingent consideration liabilities were recorded at fair value on the acquisition date and are re-measured quarterly based on the then assessed fair value and adjusted if necessary. The increases or decreases in the fair value of contingent consideration can result from changes in anticipated revenue levels and changes in assumed discount periods and rates. As the fair value measure is based on significant inputs that are not observable in the market, they are categorized as Level 3.

Revenue Recognition and Contract Liabilities

Revenue Recognition and Contract Liabilities—The Company derives its revenues primarily from software subscription and transaction fees, software license fees, financial transaction fees, risk compliance solution services fees, and professional service fees, including associated fees for consulting, implementation, training, and project management provided to customers with installed systems and applications. Sales and value-added taxes are not included in revenues, but rather are recorded as a liability until the taxes assessed are remitted to the respective taxing authorities.

    The Company determines revenue recognition by applying the following steps:

•identification of the contract, or contracts, with a customer;

•identification of the performance obligations in the contract;

•determination of the transaction price;

•allocation of the transaction price to the performance obligations in the contract; and

•recognition of revenue when, or as, we satisfy a performance obligation.

    The Company analyzes its different services individually to determine the appropriate basis for revenue recognition, as further described below. Additionally, certain services exist in multiple channels. As Ebix derives revenues from three product/service channels, EbixCash Exchanges, Insurance Exchanges, and Risk Compliance Solutions, for policy disclosure purposes, contracts are discussed in conjunction with the channel to which they are most significant.

    The Company assesses the terms of customer contracts, including termination rights, penalties (implied or explicit), and renewal rights.

EbixCash Exchanges ("EbixCash")

    EbixCash revenues are primarily derived from consideration paid by customers for financial transaction (foreign exchange, remittance, other payment solutions) and travel transaction services. The significant majority of EbixCash revenue is for a single performance obligation and is recognized at a point in time. These revenues vary by transaction based upon channel, send and receive locations, the principal amount sent, whether the money transfer involves different send and receive currencies, and speed of service, as applicable. EbixCash also offers other services, including payment services and ticketing and travel services, for which revenue is impacted by various factors. EbixCash acts as the principal in most transactions and reports revenue on a gross basis, as EbixCash controls the service at all times prior to transfer to the customer, is primarily responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices. The main services from which EbixCash derives revenue are as follow:

EbixCash Travel Exchanges

    EbixCash Travel revenues are primarily derived from commissions and transaction fees received from various travel providers and international exchanges involved in the sale of travel to the consumer. EbixCash Travel revenue is for a single performance obligation and is recognized at a point in time. Travel revenues include reservation commissions, segment fees from global travel exchange providers, and transaction net revenues (i.e., the amount charged to travelers less the amount owed to travel service providers) in connection with our reservation services; ancillary fees, including travel insurance-related revenues and certain reservation booking fees; and credit card processing rebates and customer processing fees. EbixCash Travel services include the sale of hotel rooms, airline tickets, bus tickets and train tickets. EbixCash’s Travel revenue is also derived from ticket sales, wherein the commissions payable to EbixCash Travel, along with any transaction fees paid by travel providers and travel exchanges, is recognized as revenue after completion of the service. The transaction price on such services is agreed upon at the time of the purchase.

    EbixCash Travel revenue for the corporate MICE (Meetings, Incentives, Conferences, and Exhibitions) packages is recognized at full purchase value at the completion of the obligation with the corresponding costs recorded under direct expenses. For MICE revenues, EbixCash Travel acts as the principal in transactions and, accordingly, reports revenue on a gross basis. EbixCash Travel controls the service at all times prior to transfer to the customer, is responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices.

EbixCash Money Transfer

    For the EbixCash money transfer business, EbixCash has one performance obligation whereupon the customer engages EbixCash to perform one integrated service. This typically occurs instantaneously when the beneficiary entitled to receive the money transferred by the sender visits the EbixCash outlet and collects the money. Accordingly, EbixCash recognizes revenue upon completion of the following: 1) the customer’s acknowledgment of EbixCash’s terms and conditions and the receipt of payment information, 2) the money transfer has been processed, 3) the customer has received a unique transaction identification number, and 4) funds are available to be picked up by the beneficiary. The transaction price is comprised of a transaction fee and the difference between the exchange rate set by EbixCash to the customer and the rate available in the wholesale foreign exchange market, as applicable, both of which are readily determinable at the time the transaction is initiated.

Foreign Exchange and Payment Services

    For EbixCash’s foreign exchange and payment services, customers agree to terms and conditions for all transactions, either at the time of initiating a transaction or signing a contract with EbixCash to provide payment services on the customer’s behalf. In the majority of EbixCash’s foreign exchange and payment services transactions, EbixCash makes payments to the recipient to satisfy its performance obligation to the customer, and, therefore, EbixCash recognizes revenue on foreign exchange and payment when this performance obligation has been fulfilled.

Consumer Payment Services

    EbixCash offers several different bill payment services that vary by considerations such as: 1) who pays the fee to EbixCash (consumer or biller), 2) whether or not the service is offered to all consumers, 3) whether the service is restricted to existing biller relationship of EbixCash, and 4) whether the service utilizes a physical agent network offered for consumers’ convenience, among other factors. The determination of which party is EbixCash’s customer for revenue recognition purposes is based on these considerations for each of EbixCash’s bill payment services. For all transactions, EbixCash’s customers agree to EbixCash’s terms and conditions, either at the time of initiating a transaction (where the consumer is determined to be the customer for revenue recognition purposes) or upon signing a contract with EbixCash to provide services on the biller’s behalf (where the biller is determined to be the customer for revenue recognition purposes). As with consumer money transfers, customers engage EbixCash to perform one integrated service, collect money from the consumer and process the bill payment transaction, thereby providing the billers real-time or near real-time information regarding their customers’ payments and, thus, simplifying the billers’ collection efforts. EbixCash’s revenues from bill payment services are generated from contracts to process transactions at any time during the duration of the contract. The transaction price on bill payment services is contractual and determinable. Certain biller agreements may include per-transaction or fixed periodic rebates, which EbixCash records as a reduction to revenue.

Gift Cards

    EbixCash sells gift cards to corporate clients and consumers that can be later redeemed at various merchants. A majority of gift card sales are virtual card sales versus physical card sales. EbixCash acts a principal in the gift card sales transactions. The Company has the risk of loss, the ability to set transaction prices and end-to-end customer care responsibilities from the time of the sale to the utliization of the gift cards by the end user. Gift card revenue is recognized at the full purchase value at the time of sale with the corresponding cost of vouchers recorded as cost of services provided. Unredeemed gift cards at September 30, 2020 are not significant to the financial results of the Company.

EbixCash Technology Services

    EbixCash also offers on-demand technology to various providers in the area of lending, wealth & asset management, travel and logistics across the world.    

Insurance Exchanges

    Insurance Exchanges revenues are primarily derived from consideration paid by customers related to the Company's SaaS platforms, related services, and the licensing of software. A typical contract for a SaaS platform will also include services for setup, customization, transaction processing, maintenance, and/or hosting. Determining whether products and services are considered distinct performance obligations that should be accounted for separately may require significant judgment. Set-up and customization services related to SaaS platforms are not considered to be distinct from the usage fees associated with the

SaaS platform and, accordingly, are accounted for as a single performance obligation. These services, along with the usage or transaction fees, are recognized over the contract duration, which considers the significance of the upfront fees in the context of the contract and which may, therefore, exceed the initial contracted term. A customer's transaction volume tends to remain fairly consistent during the contract period without significant fluctuations. The invoiced amount is a reasonable approximation of the revenue that would be allocated to the related period under the variable consideration guidelines in ASC 606-10-32-40. To the extent that a SaaS contract includes subscription services or professional services, apart from the upfront customization, these are considered separate performance obligations. The Company also has separate software licensing (on premise/perpetual), unrelated to the SasS platforms, which is recognized at a point in time when the license is transferred to the customer.

    Contracts generally do not contain a right of return or refund provisions. The contracts often do contain overage fees, contingent fees, or service level penalties that are accounted for as variable consideration. Revenue accounted for as variable consideration is recognized using the “right to invoice” practical expedient when the invoiced amount equals the value provided to the customer.

Software-as-a-Service ("SaaS")

    The Company allocates the transaction price to each distinct performance obligation using the relative stand-alone selling price. Determining the stand-alone selling price may require significant judgment. The stand-alone selling price is the price at which an entity has sold or would sell a promised good or service separately to a customer. The Company determines the stand-alone selling price based on the observable price of products or services sold separately in comparable circumstances, when such observable prices are available. When standalone selling price is not directly observable, the Company estimates the stand-alone selling price using the market assessment approach by considering historical pricing and other market factors.

Software Licenses

    Software license revenues attributable to a software license that is a separate performance obligation are recognized at the point in time that the customer obtains control of the license.

Subscription Services

    Subscription services revenues are associated with performance obligations that are satisfied over specific time periods and primarily consist of post-contract support services. Revenue is generally recognized ratably over the contract term. The Company's subscription contracts are generally for an initial three-year period with subsequent one-year automatic renewals.

Transaction Fees

    Transaction revenue is comprised of fees applied to the volume of transactions that are processed through SaaS platforms. These fees are typically based on a per-transaction rate and are invoiced for the same period in which the transactions were processed and as the performance obligation is satisfied. The amount invoiced generally equals the value provided to the customer, and revenue is typically recognized when invoiced using the as-invoiced practical expedient.

Professional Services

    Professional service revenue primarily consists of fees for setup, customization, training, or consulting services. Professional service fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized as such services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date. Professional services, particularly related to SaaS platforms, may have significant dependencies on the related licensed software and may not be considered a distinct performance obligation.

Risk Compliance Solutions ("RCS")

    RCS revenues consist of two revenue streams - Certificates of Insurance (COI) and Consulting Services. COI revenues are derived from consideration paid by customers for the creation and tracking of certificates of insurance. These are transactional-based revenues. Consulting Services revenues are driven by distinct consulting service engagements rendered to customers, for which revenues are recognized using the output method on a time and material basis as the services are performed.

COI Creation and Tracking

    The Company provides services to issue and track certificates of insurance in the United States and Australian markets. Revenue is derived from transaction fees for each certificate issued or tracked. The Company recognizes revenue at the issuance of each certificate or over the period the certificate is being tracked.

Consulting Services

    The Company provides consulting services to clients around the world for project management and development. Consulting services fees are generally on either a time and materials basis or a fixed fee basis. Revenues for time and materials are recognized using an output method as the services are rendered, while fixed fee revenues are recognized based on the input method that is driven by the expected hours to complete the project measured against the actual hours completed to date.

Disaggregation of Revenue

    The following tables present revenue disaggregated by primary geographical regions and product/service channels for the three and nine months ended September 30, 2020 and 2019:

	Three Months Ended September 30,				Nine Months Ended September 30,
Revenue:	2020		2019		2020		2019
	(In thousands)
India*	$	93,403	$	77,145	$	219,953	$	223,962
United States	40,124		45,038		123,750		136,181
Australia	8,187		8,643		23,773		25,997
Latin America	3,633		5,400		11,447		14,397
Europe	3,306		3,584		9,836		11,005
Canada	1,122		1,207		3,355		3,516
Singapore*	896		1,260		2,944		5,404
Indonesia*	394		2,004		2,714		7,177
United Arab Emirates*	2,568		273		2,702		607
Philippines*	213		2,185		1,742		4,682
New Zealand	459		494		1,277		1,504
	$	154,305	$	147,233	$	403,493	$	434,432
*Primarily India led businesses for which total revenue was $96.8 million and $227.9 million for the three months and nine months ended September 30, 2020, respectively, and $82.1 million and $238.8 million in the three months and nine months ended September 30, 2019, respectively.

    The Company’s revenues are derived from three product/service channels: EbixCash Exchanges, Insurance Exchanges, and Risk Compliance Solutions ("RCS").

    Presented in the table below is the breakout of our revenue streams for each of those product/service channels for the three and nine months ended September 30, 2020 and 2019.

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands)
EbixCash Exchanges	96,772		82,085		$	227,867	$	238,770
Insurance Exchanges	42,382		47,385		129,342		141,993
Risk Compliance Solutions	15,151		17,763		46,284		53,669
Totals	$	154,305	$	147,233	$	403,493	$	434,432

Costs to Obtain and Fulfill a Contract

    The Company’s capitalized costs are primarily derived from the fulfillment of SaaS-related setup and customizations, from which the customer receives benefit through continued access to and use of the SaaS product platforms. In accordance with the guidance in ASC 340-40-25-5, we capitalize the costs directly related to the setup and development of these customizations, which satisfy the Company’s performance obligation with respect to access to the Company’s underlying product platforms. The capitalized costs primarily consist of the salaries of the developers directly involved in fulfilling the project and are solely based on the time spent on that project. The Company amortizes the capitalized costs ratably over the expected useful life of the related customizations, matching our treatment for the related revenue, and the capitalized costs are recoverable from profit margin included in the contract. At September 30, 2020 and December 31, 2019, the Company had $664 thousand and $734 thousand, respectively, of contract costs in “Other current assets” and $1.0 million and $1.2 million, respectively, in “Other assets” on the Company's Condensed Consolidated Balance Sheets.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	1,897	$	2,238
Costs recognized from the beginning balance	(576)		(708)
Additions, net of costs recognized	327		367
Balance, end of period	$	1,648	$	1,897

Contract Liabilities

    Contract liabilities include payments or billings that have been received or made prior to performance. In certain cases, cash collections pertain to maintenance and support fees, initial setup or registration fees under hosting agreements, software license fees received in advance of delivery and acceptance, and software development fees paid in advance of completion and delivery. Approximately $6.2 million and $6.4 million of contract liabilities were included in billed accounts receivable as of September 30, 2020 and December 31, 2019, respectively.

    The Company records contract liabilities when it receives payments or invoices in advance of the performance of services. A significant portion of this balance relates to contracts where the customer has paid in advance for the use of the Company's SaaS platforms over a specified period of time. These advanced payments are recognized as the related performance obligation is fulfilled (generally less than one year). Part of the Company's performance obligation for these contracts consists of the requirement to provide customers with continued access to, and use of the SaaS platforms and associated customizations. Without continued access to the SaaS platform, the customizations have no separate benefit to the customer. Customers simultaneously receive and consume the benefits as we provide access over time. The remaining portion of the contract liabilities balance consists primarily of customer-specific customizations that are not distinct from related performance obligations that transfer over time. This portion is recognized over the expected useful life of the customizations.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	37,253	$	44,660
Revenue recognized from beginning balance	(28,164)		(31,507)
Additions from business acquisitions	—		769
Additions, net of revenue recognized and currency translation	26,192		23,331
Balance, end of period	$	35,281	$	37,253

Goodwill and Indefinite-Lived Intangible Assets

Goodwill and Indefinite-Lived Intangible Assets—Goodwill represents the cost in excess of the fair value of the identifiable net assets from the businesses that we acquire. In accordance with ASC 350, “Goodwill and Other Intangible Assets" and ASU No. 2011-08, “Testing Goodwill for Impairment”, goodwill is tested for impairment at the reporting unit level on an annual basis or on an interim basis if an event occurred or circumstances change that would indicate that fair value of our reporting unit decreased below its carrying value. Potential impairment indicators include a significant change in the business climate, legal factors, operating performance indicators, competition, customer retention and the sale or disposition of a significant portion of the business. The Company applies the accounting guidance concerning goodwill impairment evaluation, whereby the Company first assesses certain qualitative factors to determine whether the existence of events or circumstances would indicate that it is more likely than not that the fair value of a reporting unit was less than its carrying amount. If after assessing the totality of events and circumstances, we were to determine that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, then we would perform quantitative impairment testing.

    We perform our annual goodwill impairment evaluation and testing as of October 1st of each year or, when events or circumstances dictate, more frequently. No goodwill impairments have occurred nor recognized in 2019 or through September 30, 2020.

    The Company has considered the guidance within ASC 350 “Goodwill and Other Intangible Assets” and ASC 280 “Segment Reporting” in concluding that Ebix effectively operates as one operating and reportable segment and one reporting unit.

    The Company’s indefinite-lived assets are primarily associated with the estimated fair value of the contractual customer relationships existing with the property and casualty insurance carriers in Australia using the Company's property and casualty ("P&C") data exchange. Indefinite-lived intangible assets are not amortized, but rather are tested for impairment annually and tested on an interim basis if a triggering event has occurred.

Capitalized Software Development Costs

Capitalized Software Development Costs—In accordance with the relevant FASB accounting guidance regarding the development of software to be sold, leased or marketed, the Company expenses such costs as they are incurred until technological feasibility has been established, at and after which time those costs are capitalized until the product is available for general release to customers. Costs incurred to enhance our software products, after general market release of the services using the products, are expensed in the period they are incurred.

Finite-lived Intangible Assets

Finite-lived Intangible Assets—Purchased intangible assets represent the estimated acquisition date fair value of customer relationships, developed technology, trademarks and non-compete agreements obtained in connection with the businesses we acquire. We amortize these intangible assets on a straight-line basis over their estimated useful lives, as follows:

Category	Life (yrs)
Airport contracts	9
Backlog	1.2
Brand	15
Customer relationships	7–20
Database	10
Dealer networks	15-20
Developed technology	3–12
Non-compete agreements	5
Store networks	5
Trademarks	3–15

Foreign Currency Translation

Foreign Currency Translation—The functional currency is the U.S. Dollar for the Company's foreign subsidiaries in Dubai and Singapore, because the intellectual property research and development activities provided by its Dubai and Singapore subsidiaries are in support of the Company's operating divisions across the world, which are primarily transacted in U.S. Dollars.

    During the three months ended September 30, 2020, the net change in the cumulative foreign currency translation account, which is a component of accumulated other comprehensive loss within stockholders’ equity, was an unrealized gain of $18.2 million, of which $16.6 million was caused by the 2.2% strengthening of the Indian rupee.

    During the nine months ended September 30, 2020, the net change in the cumulative foreign currency translation account, which is a component of accumulated other comprehensive loss within stockholders’ equity, was an unrealized loss of $35.9 million, of which $29.6 million was caused by the 2.9% weakening of the Indian rupee.

    The functional currency of the Company's other foreign subsidiaries is the local currency of the country in which the subsidiary operates. The assets and liabilities of these foreign subsidiaries are translated into U.S. dollars at the rates of exchange at the balance sheet dates. Income and expense accounts are translated at the average exchange rates in effect during the period. Gains and losses resulting from translation adjustments are included as a component of accumulated other comprehensive income in the accompanying Condensed Consolidated Balance Sheets, and are included in the Condensed Consolidated Statements of Comprehensive Income. Foreign exchange transaction gains and losses that are derived from transactions denominated in a currency other than the subsidiary's functional currency are included in the determination of net income.

Income Taxes

Income Taxes—Deferred income taxes are recorded to reflect the estimated future tax effects of differences between the financial statement and tax basis of assets, liabilities, operating losses, and tax credit carry forwards using the tax rates expected to be in effect when the temporary differences reverse. Valuation allowances, if any, are recorded to reduce deferred tax assets to the amount management considers more likely than not to be realized. Such valuation allowances are recorded for the portion of the deferred tax assets that are not expected to be realized based on the levels of historical taxable income and projections for future taxable income over the periods in which the temporary differences will be deductible.    The Company applies the relevant FASB accounting guidance on accounting for uncertainty in income taxes positions. This guidance clarifies the accounting for uncertainty in income taxes by prescribing the minimum recognition threshold a tax position is required to meet before being recognized in the financial statements. In this regard we recognize the tax benefit from uncertain tax positions only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position.

Recent Relevant Accounting Pronouncements

Recent Relevant Accounting Pronouncements—The following is a brief discussion of recently released accounting pronouncements that are pertinent to the Company's business:    In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): “Facilitation of the Effects of Reference Rate Reform on Financial Reporting”. ASU 2020-04 was issued in response to concerns about structural risks of

interbank offered rates (IBORs), and, particularly, the risk of cessation of the London Interbank Offered Rate (LIBOR), Regulators around the world have undertaken reference rate reform initiatives to identify alternative reference rates that are more observable or transaction-based and less susceptible to manipulation. The amendments in this update provide optional guidance for a limited time to ease the potential burden in accounting for (or recognizing the effects) of reference rate reform on financial reporting. The amendments in this update provide optional expedients and exceptions for applying generally accepted accounting principles (GAAP) to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. The amendments in this Update are elective and are effective upon issuance for all entities. The adoption of this pronouncement is not expected to have a material impact on the Company’s operations.

In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): "Simplifying the Accounting for Income Taxes". ASU 2019-12 is expected to reduce the cost and complexity related to the accounting for income taxes by eliminating the need for an entity to analyze whether the following apply to a given reporting period:

• Exception to the incremental approach for intra period tax allocation;

• Exceptions to accounting for basis differences when there are ownership changes in foreign investments; and

• Exception in interim period income tax accounting for year-to-date losses that exceed anticipated losses.

    For public business entities, the amendments in this Update are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2020. The Company is in the process of assessing the impact of ASU 2019-12 on its operations.

    In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820) Disclosure Framework-Changes to the Disclosure Requirements for Fair Value Measurement. ASU 2018-13 is intended to improve the effectiveness of ASC 820’s disclosure requirements. The amendments in this ASU are effective for fiscal years beginning after December 15, 2019, including interim periods within that fiscal year. The ASU resulted in the following changes:

•Removed the disclosure to report the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy;

•Removed the disclosure of the policy for timing of transfers between levels;

•Added a disclosure for the changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value; and

•Added a disclosure for the range and weighted average of significant unobservable inputs used to develop Level 3 fair value measurement.

    The adoption of ASU 2018-13 has not had a material impact on the Company’s operations.  The Company will continue to periodically assess the impact of this new pronouncement on its ongoing operations.

    In June 2016, the FASB issued ASU 2016-13. Financial Instruments - Credit Losses (Topic 326). The main objective of this ASU is to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. The measurement of expected credit losses is based on relevant information about past events, including historical experience, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amount. An entity must use judgment in determining the relevant information and estimation methods that are appropriate in its circumstances. For public business entities that are U.S. Securities and Exchange Commission (SEC) filers, the amendments in this Update are effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. The adoption of ASU 2016-13 has not had a material impact on the Company’s operations. The Company continues to periodically assess the impact of this new pronouncement on its ongoing operations.

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Description of Business and Summary of Significant Accounting Policies (Tables)

9 Months Ended

Sep. 30, 2020

Accounting Policies [Abstract]

Schedule of Cash and Cash Equivalents and Restricted Cash

The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported within the condensed consolidated statement of financial position to the amounts shown in the Condensed Consolidated Statement of Cash Flows:

	Nine Months Ended
	September 30,
	2020		2019
	(In thousands)
Cash and cash equivalents	$	88,023	$	107,698
Restricted cash	7,902		18,240
Restricted cash included in other long-term assets	6,073		6,566
Total cash, cash equivalents, and restricted cash shown in the Condensed Consolidated Statement of Cash Flows	$	101,998	$	132,504

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis

Additional information regarding the Company's assets and liabilities that are measured at fair value on a recurring basis is presented in the following tables:

	Fair Values at Reporting Date Using*
Descriptions	Balance, September 30, 2020		Quoted Prices in Active Markets for Identical Assets or Liabilitie (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
	(In thousands)
Assets
Commercial bank certificates of deposits ($381 thousand is recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	$	24,903	$	24,903	$	—	$	—
Mutual funds (recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	564		564		—		—
Total assets measured at fair value	$	25,467	$	25,467	$	—	$	—
Liabilities
Contingent accrued earn-out acquisition consideration (a)	$	3,352	$	—	$	—	$	3,352
Total liabilities measured at fair value	$	3,352	$	—	$	—	$	3,352
(a) The income valuation approach is applied and the valuation inputs include the contingent payment arrangement terms, projected revenues and cash flows, rate of return, and probability assessments.
* During the nine months ended September 30, 2020, there were no transfers between fair value Levels 1, 2 or 3.

	Fair Values at Reporting Date Using*
Descriptions	Balance, December 31, 2019		Quoted Prices in Active Markets for Identical Assets or Liabilities (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
	(In thousands)
Assets
Commercial bank certificates of deposits ($50 thousand is recorded in the long term asset section of the Condensed Consolidated Balance Sheets in "Other Assets")	$	4,493	4,493		$	—	$	—
Mutual funds	1,058		1,058		—		—
Total assets measured at fair value	$	5,551	$	5,551	$	—	$	—
Liabilities
Contingent accrued earn-out acquisition consideration (a)	$	10,095	$	—	$	—	$	10,095
Total liabilities measured at fair value	$	10,095	$	—	$	—	$	10,095
(a) The income valuation approach is applied and the valuation inputs include the contingent payment arrangement terms, projected revenues and cash flows, rate of return, and probability assessments.
* During the year ended December 31, 2019, there were no transfers between fair value Levels 1, 2 or 3.

Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation

For the Company's assets and liabilities measured at fair value on a recurring basis using significant unobservable inputs (Level 3), the following table provides a reconciliation of the beginning and ending balances for each category therein, and gains or losses recognized during the nine months ended September 30, 2020 and during the year ended December 31, 2019:

Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
Contingent Liability for Accrued Earn-out Acquisition Consideration	September 30, 2020		December 31, 2019
	(In thousands)
Beginning balance	$	10,095	$	24,976
Total remeasurement adjustments:
Gains included in earnings **	(3,308)		(16,543)
Foreign currency translation adjustments ***	(554)		(260)
Acquisitions and settlements
Business settlements	(2,881)		1,922
Ending balance	$	3,352	$	10,095
The amount of total (gains) losses for the period included in earnings or changes to net assets, attributable to changes in unrealized gains relating to assets or liabilities still held at period-end.	$	(3,308)	$	(16,543)
** recorded as a reduction to general and administrative expenses
*** recorded as a component of other comprehensive income within stockholders' equity

Fair Value, Significant Unobservable Inputs Used in Measurement of Contingent Consideration Liabilities

The significant unobservable inputs used in the fair value measurement of the Company's contingent consideration liabilities designated as Level 3 are as follows:

(In thousands)	Fair Value at September 30, 2020	Valuation Technique	Significant Unobservable Input
Contingent acquisition consideration: (Miles acquisition)	$3,352	Discounted cash flow	Projected revenue and probability of achievement

(In thousands)	Fair Value at December 31, 2019	Valuation Technique	Significant Unobservable Input
Contingent acquisition consideration: (Wdev, Miles, Zillious, and Essel acquisition)	$10,095	Discounted cash flow	Projected revenue and probability of achievement

Schedule of Disaggregation of Revenue

Disaggregation of Revenue

    The following tables present revenue disaggregated by primary geographical regions and product/service channels for the three and nine months ended September 30, 2020 and 2019:

	Three Months Ended September 30,				Nine Months Ended September 30,
Revenue:	2020		2019		2020		2019
	(In thousands)
India*	$	93,403	$	77,145	$	219,953	$	223,962
United States	40,124		45,038		123,750		136,181
Australia	8,187		8,643		23,773		25,997
Latin America	3,633		5,400		11,447		14,397
Europe	3,306		3,584		9,836		11,005
Canada	1,122		1,207		3,355		3,516
Singapore*	896		1,260		2,944		5,404
Indonesia*	394		2,004		2,714		7,177
United Arab Emirates*	2,568		273		2,702		607
Philippines*	213		2,185		1,742		4,682
New Zealand	459		494		1,277		1,504
	$	154,305	$	147,233	$	403,493	$	434,432
*Primarily India led businesses for which total revenue was $96.8 million and $227.9 million for the three months and nine months ended September 30, 2020, respectively, and $82.1 million and $238.8 million in the three months and nine months ended September 30, 2019, respectively.

Schedule of Revenue by Product/Service Groups

Presented in the table below is the breakout of our revenue streams for each of those product/service channels for the three and nine months ended September 30, 2020 and 2019.

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands)
EbixCash Exchanges	96,772		82,085		$	227,867	$	238,770
Insurance Exchanges	42,382		47,385		129,342		141,993
Risk Compliance Solutions	15,151		17,763		46,284		53,669
Totals	$	154,305	$	147,233	$	403,493	$	434,432

Contract with Customer, Asset and Liability

At September 30, 2020 and December 31, 2019, the Company had $664 thousand and $734 thousand, respectively, of contract costs in “Other current assets” and $1.0 million and $1.2 million, respectively, in “Other assets” on the Company's Condensed Consolidated Balance Sheets.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	1,897	$	2,238
Costs recognized from the beginning balance	(576)		(708)
Additions, net of costs recognized	327		367
Balance, end of period	$	1,648	$	1,897

Schedule of Contract Liabilities

The Company records contract liabilities when it receives payments or invoices in advance of the performance of services. A significant portion of this balance relates to contracts where the customer has paid in advance for the use of the Company's SaaS platforms over a specified period of time. These advanced payments are recognized as the related performance obligation is fulfilled (generally less than one year). Part of the Company's performance obligation for these contracts consists of the requirement to provide customers with continued access to, and use of the SaaS platforms and associated customizations. Without continued access to the SaaS platform, the customizations have no separate benefit to the customer. Customers simultaneously receive and consume the benefits as we provide access over time. The remaining portion of the contract liabilities balance consists primarily of customer-specific customizations that are not distinct from related performance obligations that transfer over time. This portion is recognized over the expected useful life of the customizations.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Balance, beginning of period	$	37,253	$	44,660
Revenue recognized from beginning balance	(28,164)		(31,507)
Additions from business acquisitions	—		769
Additions, net of revenue recognized and currency translation	26,192		23,331
Balance, end of period	$	35,281	$	37,253

Schedule of Finite-Lived Intangible Assets by Major Class, Estimated Useful Lives

We amortize these intangible assets on a straight-line basis over their estimated useful lives, as follows:

Category	Life (yrs)
Airport contracts	9
Backlog	1.2
Brand	15
Customer relationships	7–20
Database	10
Dealer networks	15-20
Developed technology	3–12
Non-compete agreements	5
Store networks	5
Trademarks	3–15

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Earnings per Share (Tables)

9 Months Ended

Sep. 30, 2020

Earnings Per Share [Abstract]

Schedule of Reconciliation Between Basic and Diluted Earnings Per Share

A reconciliation between basic and diluted earnings per share is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(In thousands, except per share data)
Net income attributable to Ebix, Inc.	$	24,682	$	20,509	$	72,880	$	75,070
Basic weighted average shares outstanding	30,525		30,501		30,502		30,517
Dilutive effect of stock options and restricted stock awards	328		132		246		81
Diluted weighted average shares outstanding	30,853		30,633		30,748		30,598
Basic earnings per common share	$	0.81	$	0.67	$	2.39	$	2.46
Diluted earnings per common share	$	0.80	$	0.67	$	2.37	$	2.45

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Business Combinations (Tables)

9 Months Ended

Sep. 30, 2020

Business Combinations [Abstract]

Business Acquisition, Pro Forma Information

	Three Months Ended September 30, 2020				Three Months Ended September 30, 2019				Nine Months Ended September 30, 2020				Nine Months Ended September 30, 2019
	As Reported		Pro Forma		As Reported		Pro Forma		As Reported		Pro Forma		As Reported		Pro Forma
	(unaudited)
	(In thousands, except per share data)
Revenue	$	154,305	$	154,305	$	147,233	$	151,128	$	403,493	$	408,071	$	434,432	448,462
Net Income attributable to Ebix, Inc.	$	24,682	$	24,682	$	20,509	$	16,056	$	72,880	$	66,810	$	75,070	80,987
Basic EPS	$	0.81	$	0.81	$	0.67	$	0.53	$	2.39	$	2.19	$	2.46	2.65
Diluted EPS	$	0.80	$	0.80	$	0.67	$	0.52	$	2.37	$	2.17	$	2.45	2.65

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Geographic Information (Tables)

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Schedule of Revenue by Geographic Locations

The following enterprise-wide information relates to the Company's geographic locations, with almost all geographies being impacted in varying degrees by the COVID-19 pandemic:

	Nine Months Ended		As of		Nine Months Ended		As of
	September 30, 2020		September 30, 2020		September 30, 2019		December 31, 2019
	External Revenues		Long-lived assets		External Revenues		Long-lived assets
	(In thousands)
India*	$	219,953	$	615,859	$	223,962	$	700,986
United States	123,750		390,008		136,181		395,225
Australia	23,773		3,254		25,997		3,541
Latin America	11,447		20,038		14,397		17,176
Europe	9,836		22,493		11,005		24,508
Indonesia*	2,714		144		7,177		117
Singapore*	2,944		12,378		5,404		18,282
Philippines*	1,742		684		4,682		729
Canada	3,355		78,635		3,516		7,012
New Zealand	1,277		489		1,504		578
United Arab Emirates*	2,702		59,600		607		59,531
	$	403,493	$	1,203,582	$	434,432	$	1,227,685
*Primarily India led businesses for which total revenue was $96.8 million and $227.9 million for the three months and nine months ended September 30, 2020, respectively, and $82.1 million and $238.8 million in the three months and nine months ended September 30, 2019, respectively.

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Goodwill, Finite-Lived, and Indefinite-Lived Intangibles (Tables)

9 Months Ended

Sep. 30, 2020

Goodwill Disclosure [Abstract]

Schedule of Goodwill

Changes in the carrying amount of goodwill for the nine months ended September 30, 2020 and the year ended December 31, 2019 are reflected in the following table.

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Beginning Balance	$	952,404	$	946,685
Additions	7,563		17,931
Purchase accounting adjustments	726		741
Foreign currency translation adjustments	(22,013)		(12,953)
Ending Balance	$	938,680	$	952,404

Schedule of Finite-Lived and Indefinite-Lived Intangible Assets, Excluding Goodwill

The carrying value of finite-lived and indefinite-lived intangible assets at September 30, 2020 and December 31, 2019 are as follows:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Finite-lived intangible assets:
Customer relationships	$	95,788	$	83,012
Developed technology	19,718		19,979
Dealer network	6,595		6,726
Airport contracts	4,486		4,635
Trademarks	2,678		2,689
Store networks	2,420		2,500
Brand	889		918
Non-compete agreements	757		764
Database	212		212
Backlog	140		140
Total intangibles	133,683		121,575
Accumulated amortization	(80,819)		(74,620)
Finite-lived intangibles, net	$	52,864	$	46,955
Indefinite-lived intangibles:
Customer/territorial relationships	$	27,815	$	42,055

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Other Current Assets (Tables)

9 Months Ended

Sep. 30, 2020

Other Current Assets Disclosure [Abstract]

Schedule of Other Current Assets

Other current assets at September 30, 2020 and December 31, 2019 consisted of the following:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Prepaid expenses	$	52,918	$	51,021
Sales taxes receivable from customers	7,588		6,499
Other third party receivables	3,422		4,785
Credit card merchant account balance receivable	1,251		796
Short term portion of capitalized costs to obtain and fulfill contracts	664		734
Accrued interest receivable	352		176
Other	3,722		3,063
Total	$	69,917	$	67,074

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Leases (Tables)

9 Months Ended

Sep. 30, 2020

Leases [Abstract]

Schedule of Maturity of Finance Lease Liability

At September 30, 2020, the maturity of lease liabilities under Topic 842 "Leases" are as follows:

Year	Operating Leases		Financing Leases		Total
	(in thousands)
2020 (Remaining six months)	$	1,492	$	48	$	1,540
2021	4,560		190		4,750
2022	3,357		160		3,517
2023	2,925		99		3,024
2024	1,562		77		1,639
Thereafter	1,662		—		1,662
Total	15,558		574		16,132
Less: present value discount*	(2,038)		(58)		(2,096)
Present value of lease liabilities	13,520		516		14,036
Less: current portion of lease liabilities	(4,392)		(161)		(4,553)
Total long-term lease liabilities	$	9,128	$	355	$	9,483
* The discount rate used was the incremental borrowing rates respective to the country where the assets are located.

Schedule of Maturity of Operating Lease Liability

At September 30, 2020, the maturity of lease liabilities under Topic 842 "Leases" are as follows:

Year	Operating Leases		Financing Leases		Total
	(in thousands)
2020 (Remaining six months)	$	1,492	$	48	$	1,540
2021	4,560		190		4,750
2022	3,357		160		3,517
2023	2,925		99		3,024
2024	1,562		77		1,639
Thereafter	1,662		—		1,662
Total	15,558		574		16,132
Less: present value discount*	(2,038)		(58)		(2,096)
Present value of lease liabilities	13,520		516		14,036
Less: current portion of lease liabilities	(4,392)		(161)		(4,553)
Total long-term lease liabilities	$	9,128	$	355	$	9,483
* The discount rate used was the incremental borrowing rates respective to the country where the assets are located.

Schedule of Lease, Cost

The lease cost is recognized in our Condensed Consolidated Statement of Income in the category of General and Administrative and is summarized as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)				(in thousands)
Operating Lease Cost	$	1,622	$	2,016	$	5,472	$	6,265
Finance Lease Cost:
Amortization of Lease Assets	41		32		128		76
Interest on Lease liabilities	9		9		30		24
Finance Lease Cost	50		41		158		100
Sublease Income	(113)		(99)		(338)		(521)
Total Net Lease Cost	$	1,559	$	1,958	$	5,292	$	5,844

Other Operating and Finance Lease Information

Other information about lease amounts recognized in our Condensed Consolidated Statement of Income is summarized as follows:

	September 30, 2020
Weighted Average Lease Term - Operating Leases	3.7 years
Weighted Average Lease Term - Finance Leases	3.4 years
Weighted Average Discount Rate - Operating Leases	8.2	%
Weighted Average Discount Rate - Finance Leases	7.2	%

Schedule of Other Commitments

Such arrangements represent further commitments of approximately $70.0 million as follows:

Year	Commitments
	(in thousands)
2020 (Remaining six months)	$	6,084
2021	22,784
2022	20,821
2023	20,308
Thereafter	—
Total	$	69,997

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Other Current Liabilities (Tables)

9 Months Ended

Sep. 30, 2020

Other Current Liabilities [Abstract]

Schedule of Other Current Liabilities

Other current liabilities at September 30, 2020 and December 31, 2019 consisted of the following:

	September 30, 2020		December 31, 2019
	(Unaudited)
	(In thousands)
Customer advances (deposits)	$	26,155	$	22,573
Acquisition obligations (upfront purchase and contingent consideration)	3,186		6,762
Total	$	29,341	$	29,335

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Description of Business and Summary of Significant Accounting Policies (Description of Business Segment Reporting) (Details)	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Accounting Policies [Abstract]
Total revenue, international percentage	69.30%	68.70%

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Description of Business and Summary of Significant Accounting Policies (Restricted Cash Narrative) (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019	Sep. 30, 2019
Accounting Policies [Abstract]
Restricted cash	$ 7,902	$ 35,051	$ 18,240

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Description of Business and Summary of Significant Accounting Policies (Cash, Cash Equivalents, and Restricted Cash Shown in the Statement of Cash Flows) (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Dec. 31, 2018
Accounting Policies [Abstract]
Cash and cash equivalents	$ 88,023	$ 73,228	$ 107,698
Restricted cash	7,902	35,051	18,240
Restricted cash included in other long-term assets	6,073		6,566
Total cash, cash equivalents, and restricted cash shown in the Condensed Consolidated Statement of Cash Flows	$ 101,998	$ 111,369	$ 132,504	$ 149,681

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Description of Business and Summary of Significant Accounting Policies (Advertising Costs) (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Accounting Policies [Abstract]
Advertising expense	$ 0.8	$ 2.0	$ 3.4	$ 7.6

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Description of Business and Summary of Significant Accounting Policies (Assets and Liabilities Measured at Fair Value on a Recurring Basis) (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Assets
Total assets measured at fair value	$ 25,467	$ 5,551
Liabilities
Total liabilities measured at fair value	3,352	10,095
Fair Value, Recurring | Certificates of Deposit
Assets
Available-for-sale Securities	381	50
Quoted Prices in Active Markets for Identical Assets or Liabilitie (Level 1)
Assets
Total assets measured at fair value	25,467	5,551
Liabilities
Total liabilities measured at fair value	0	0
Significant Other Observable Inputs (Level 2)
Liabilities
Total liabilities measured at fair value	0	0
Significant Unobservable Inputs (Level 3)
Liabilities
Total liabilities measured at fair value	3,352	10,095
Contingent Accrued Earn-out Acquisition Consideration
Liabilities
Derivative liabilities	3,352	10,095
Contingent Accrued Earn-out Acquisition Consideration | Significant Unobservable Inputs (Level 3)
Liabilities
Derivative liabilities	3,352	10,095
Certificates of Deposit
Assets
Available-for-sale Securities	24,903	4,493
Certificates of Deposit | Quoted Prices in Active Markets for Identical Assets or Liabilitie (Level 1)
Assets
Available-for-sale Securities	24,903	4,493
Mutual Funds
Assets
Available-for-sale Securities	564	1,058
Mutual Funds | Quoted Prices in Active Markets for Identical Assets or Liabilitie (Level 1)
Assets
Available-for-sale Securities	$ 564	$ 1,058

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Description of Business and Summary of Significant Accounting Policies (Assets and Liabilities Measured at Fair Value on a Recurring Basis using Significant Unobservable Inputs) (Details) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Contingent Liability for Accrued Earn-out Acquisition Consideration
Beginning balance	$ 10,095	$ 24,976
Gains included in earnings	(3,308)	(16,543)
Foreign currency translation adjustments	(554)	(260)
Business settlements	(2,881)
Business settlements		1,922
Ending balance	3,352	10,095
The amount of total (gains) losses for the period included in earnings or changes to net assets, attributable to changes in unrealized gains relating to assets or liabilities still held at period-end.	$ (3,308)	$ (16,543)

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Description of Business and Summary of Significant Accounting Policies (Quantitative Information about Level 3 Fair Value Measurements) (Details) - USD ($) $ in Thousands	1 Months Ended
	Oct. 31, 2020	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Derivative [Line Items]
Contingent liability		$ 3,352	$ 10,095	$ 24,976
Miles Acquisition
Derivative [Line Items]
Payment for contingent consideration liability		$ 2,500
Subsequent Event | Miles Acquisition
Derivative [Line Items]
Payment for contingent consideration liability	$ 3,600

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Description of Business and Summary of Significant Accounting Policies (Revenue Recognition) (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) product_service_group	Sep. 30, 2019 USD ($)
Disaggregation of Revenue [Line Items]
Operating revenue	$ 154,305	$ 147,233	$ 403,493	$ 434,432
Number of operating segments | product_service_group			3
India
Disaggregation of Revenue [Line Items]
Operating revenue	93,403	77,145	$ 219,953	223,962
United States
Disaggregation of Revenue [Line Items]
Operating revenue	40,124	45,038	123,750	136,181
Australia
Disaggregation of Revenue [Line Items]
Operating revenue	8,187	8,643	23,773	25,997
Latin America
Disaggregation of Revenue [Line Items]
Operating revenue	3,633	5,400	11,447	14,397
Europe
Disaggregation of Revenue [Line Items]
Operating revenue	3,306	3,584	9,836	11,005
Canada
Disaggregation of Revenue [Line Items]
Operating revenue	1,122	1,207	3,355	3,516
Singapore
Disaggregation of Revenue [Line Items]
Operating revenue	896	1,260	2,944	5,404
Indonesia
Disaggregation of Revenue [Line Items]
Operating revenue	394	2,004	2,714	7,177
United Arab Emirates
Disaggregation of Revenue [Line Items]
Operating revenue	2,568	273	2,702	607
Philippines
Disaggregation of Revenue [Line Items]
Operating revenue	213	2,185	1,742	4,682
New Zealand
Disaggregation of Revenue [Line Items]
Operating revenue	459	494	1,277	1,504
Indian Led
Disaggregation of Revenue [Line Items]
Operating revenue	96,800	82,100	227,900	238,800
EbixCash Exchanges
Disaggregation of Revenue [Line Items]
Operating revenue	96,772	82,085	227,867	238,770
Insurance Exchanges
Disaggregation of Revenue [Line Items]
Operating revenue	42,382	47,385	129,342	141,993
Risk Compliance Solutions
Disaggregation of Revenue [Line Items]
Operating revenue	$ 15,151	$ 17,763	$ 46,284	$ 53,669

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Description of Business and Summary of Significant Accounting Policies (Costs to Obtain and Fulfill a Contract) (Details) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Accounting Policies [Abstract]
Capitalized contract costs, net, current	$ 664	$ 734
Capitalized contract costs, net, noncurrent	1,000	1,200
Deferred Contract Costs [Roll Forward]
Balance, beginning of period	1,897	2,238
Costs recognized from the beginning balance	(576)	(708)
Additions, net of costs recognized	327	367
Balance, end of period	$ 1,648	$ 1,897

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Description of Business and Summary of Significant Accounting Policies (Contract Liabilities) (Details) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Accounting Policies [Abstract]
Deferred revenue included in accounts receivables	$ 6,200	$ 6,400
Change in Contract Liabilities
Balance, beginning of period	37,253	44,660
Revenue recognized from beginning balance	(28,164)	(31,507)
Additions from business acquisitions	0	769
Additions, net of revenue recognized and currency translation	26,192	23,331
Balance, end of period	$ 35,281	$ 37,253

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Description of Business and Summary of Significant Accounting Policies (Accounts Receivables and Allowances) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable	$ 132,089		$ 132,089		$ 153,565
Allowance for doubtful accounts	21,908		21,908		21,696
Provision for doubtful accounts	474	$ 11,900	424	$ 10,580
Ebix Vayam JV | Vayam
Accounts, Notes, Loans and Financing Receivable [Line Items]
Allowance for doubtful accounts	11,600	$ 12,100	11,600	$ 12,100	12,100
Billed Revenues
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable	132,100		132,100		153,600
Unbilled Revenues
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable	$ 38,700		$ 38,700		$ 35,300

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Description of Business and Summary of Significant Accounting Policies (Goodwill and Finite-lived Intangible Assets) (Details) - USD ($)	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Goodwill, impairment loss	$ 0	$ 0
Airport contracts
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	9 years
Backlog
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	1 year 2 months 12 days
Brand
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	15 years
Customer relationships | Minimum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	7 years
Customer relationships | Maximum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	20 years
Database
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	10 years
Dealer network | Minimum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	15 years
Dealer network | Maximum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	20 years
Developed technology | Minimum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	3 years
Developed technology | Maximum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	12 years
Non-compete agreements
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	5 years
Store networks
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	5 years
Trademarks | Minimum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	3 years
Trademarks | Maximum
Finite-Lived and Indefinite-Lived Intangible Assets [Line items]
Finite-lived intangible asset, useful life	15 years

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Description of Business and Summary of Significant Accounting Policies (Foreign Currency Translation) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Intercompany Foreign Currency Balance [Line Items]
Cumulative translation adjustment	$ 18,174	$ (18,752)	$ (35,897)	$ (10,859)
India
Intercompany Foreign Currency Balance [Line Items]
Cumulative translation adjustment	$ 16,600		$ (29,600)
Foreign currency rate change percent	2.20%		(2.90%)

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Earnings per Share (Reconciliation between Basic and Diluted Earnings per Share) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Earnings Per Share [Abstract]
Net income attributable to Ebix, Inc.	$ 24,682	$ 20,509	$ 72,880	$ 75,070
Basic weighted average shares outstanding (in shares)	30,525,000	30,501,000	30,502,000	30,517,000
Dilutive effect of stock options and restricted stock awards (in shares)	328,000	132,000	246,000	81,000
Diluted weighted average shares outstanding (in shares)	30,853,000	30,633,000	30,748,000	30,598,000
Basic earnings per common share (in dollars per share)	$ 0.81	$ 0.67	$ 2.39	$ 2.46
Diluted earnings per common share (in dollars per share)	$ 0.80	$ 0.67	$ 2.37	$ 2.45
Potentially issuable shares with respect to stock option (in shares)	181,875	145,875	181,875	145,875

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Business Combinations (Narrative) (Details)				3 Months Ended		9 Months Ended		12 Months Ended
	May 04, 2020 USD ($)	Aug. 23, 2019 USD ($)	Jan. 01, 2019 USD ($)	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) company	Sep. 30, 2019 USD ($)	Dec. 31, 2019 USD ($) company	Dec. 31, 2018 USD ($)
Business Acquisition [Line Items]
Number of businesses acquired | company						1		3
Contingent liability				$ 3,352,000		$ 3,352,000		$ 10,095,000	$ 24,976,000
Reduction of acquisition earn-out contingent liability				(0.0)	$ (0.0)	3,300,000	$ 17,100,000
Change in foreign currency exchange rate				5,900,000		15,900,000
Contingent Accrued Earn-out Acquisition Consideration
Business Acquisition [Line Items]
Contingent liability				3,400,000		3,400,000		10,100,000
Business combination, contingent long term liability				0		0		1,500,000
Contingent liability for accrued earn-out acquisition consideration				3,400,000		3,400,000		$ 8,600,000
Zillious
Business Acquisition [Line Items]
Ownership percentage			80.00%
Trimax
Business Acquisition [Line Items]
Payments to acquire businesses	$ 9,900,000
Wallstreet Canada
Business Acquisition [Line Items]
Payments to acquire businesses		$ 2,100,000
Essel
Business Acquisition [Line Items]
Payments to acquire businesses			$ 8,700,000
Essel | Maximum
Business Acquisition [Line Items]
Contingent liability			721,000
Zillious
Business Acquisition [Line Items]
Payments to acquire businesses			10,100,000
Contingent liability				$ 0		$ 0
Zillious | Maximum
Business Acquisition [Line Items]
Contingent liability			$ 2,200,000

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Business Combinations (Pro Forma) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Business Acquisition, Pro Forma Information
Revenue	$ 154,305	$ 147,233	$ 403,493	$ 434,432
Net income attributable to Ebix, Inc.	$ 24,682	$ 20,509	$ 72,880	$ 75,070
Basic EPS (in dollars per share)	$ 0.81	$ 0.67	$ 2.39	$ 2.46
Diluted EPS (in dollars per share)	$ 0.80	$ 0.67	$ 2.37	$ 2.45
Wallstreet Canada and Trimax
Business Acquisition, Pro Forma Information
Revenue, pro forma	$ 154,305	$ 151,128	$ 408,071	$ 448,462
Net Income attributable to Ebix, Inc., pro forma	$ 24,682	$ 16,056	$ 66,810	$ 80,987
Basic EPS, pro forma (in dollars per share)	$ 0.81	$ 0.53	$ 2.19	$ 2.65
Diluted EPS, pro forma (in dollars per share)	$ 0.80	$ 0.52	$ 2.17	$ 2.65

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Debt (Details) $ in Thousands	3 Months Ended	9 Months Ended	12 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2020 USD ($)	Dec. 31, 2019 USD ($)	Mar. 30, 2020
Line of Credit Facility [Line Items]
Deferred costs, current	$ 920	$ 920	$ 575
Unamortized Deferred financing costs, noncurrent	1,293	1,293	1,534
Proceeds from lines of credit	1,400	1,400
Working capital facility	7,546	7,546	28,352
Regions Bank | Secured Syndicated Credit Facility, Ninth Amendment
Line of Credit Facility [Line Items]
Credit card origination costs	5,500	$ 5,500
Financing agreement term		5 years
Regions Bank | Secured Syndicated Credit Facility, Eighth Amendment
Line of Credit Facility [Line Items]
Credit card origination costs			5,200
Secured Term Loan | Regions Bank
Line of Credit Facility [Line Items]
Covenant, net leverage ratio, waiver, maximum				5.0
Covenant, net leverage ratio, waiver				3.50
Secured Term Loan | Regions Bank | Secured Syndicated Credit Facility, Ninth Amendment
Line of Credit Facility [Line Items]
Credit card origination costs	2,200	$ 2,200
Deferred costs, current	920	920
Unamortized Deferred financing costs, noncurrent	$ 1,300	$ 1,300
Line of credit, interest rate percentage	3.50%	3.50%
Outstanding balance	$ 261,100	$ 261,100
Loans payable, current	22,600	$ 22,600
Line of credit facility, due		twelve months
Scheduled amortization payment	5,600	$ 15,100
Short-term debt	22,600	22,600
Long-term debt	238,500	238,500
Secured Term Loan | Regions Bank | Secured Syndicated Credit Facility, Eighth Amendment
Line of Credit Facility [Line Items]
Credit card origination costs			2,100
Deferred costs, current			575
Unamortized Deferred financing costs, noncurrent			$ 1,500
Line of credit, interest rate percentage			4.25%
Outstanding balance			$ 276,200
Loans payable, current			$ 20,700
Line of credit facility, due			twelve months
Revolving Credit Facility | Regions Bank | Secured Syndicated Credit Facility, Ninth Amendment
Line of Credit Facility [Line Items]
Credit card origination costs	$ 3,300	$ 3,300
Line of credit, interest rate percentage	3.50%	3.50%
Credit agreement, average amount outstanding during period	$ 439,400	$ 438,800
Credit agreement, maximum amount outstanding during period	439,400	439,400
Revolving Credit Facility | Regions Bank | Secured Syndicated Credit Facility, Eighth Amendment
Line of Credit Facility [Line Items]
Credit card origination costs			$ 3,100
Line of credit, interest rate percentage			4.25%
Credit agreement, average amount outstanding during period			$ 437,200
Credit agreement, maximum amount outstanding during period			438,000
Revolving Credit Facility | Regions Bank | Secured Syndicated Credit Facility
Line of Credit Facility [Line Items]
Credit agreement, amount outstanding	$ 439,400	$ 439,400	$ 438,000
Bank Overdrafts | India | Minimum
Line of Credit Facility [Line Items]
Interest rate during period		6.75%
Bank Overdrafts | India | Maximum
Line of Credit Facility [Line Items]
Interest rate during period		9.45%

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Commitments and Contingencies (Narrative) (Details)			1 Months Ended
	Apr. 05, 2019 USD ($)	Jun. 10, 2013 complaint	May 31, 2013 complaint	Sep. 30, 2020 USD ($)	Dec. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)
Commitments and Contingencies [Line Items]
Loss contingency, number of complaints filled | complaint		12	12
Contingent liability				$ 3,352,000	$ 10,095,000	$ 24,976,000
Contingent liability for accrued earn-out acquisition consideration				0	1,474,000
Contingent liability, current				3,352,000	8,621,000
Contingent Accrued Earn-out Acquisition Consideration
Commitments and Contingencies [Line Items]
Contingent liability				3,400,000	10,100,000
Business combination, contingent long term liability				0	1,500,000
Contingent liability for accrued earn-out acquisition consideration				$ 3,400,000	$ 8,600,000
Settled Litigation
Commitments and Contingencies [Line Items]
Loss contingency, legal expenses sought to be paid	$ 19,650,000

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Income Taxes (Narrative) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2020	Dec. 31, 2019
Operating Loss Carryforwards [Line Items]
Income tax expense (benefit)	$ (152)	$ (217)	$ 2,809	$ (297)
Effective income tax rate percent	0.64%		3.77%
Income tax benefit discrete items	$ 2,400		$ 1,900
Income tax expense before discrete items	$ 2,200		$ 4,700
Effective income tax rate excluding discrete items percent	9.23%		6.31%
Unrecognized tax benefits	$ 8,000		$ 8,000			$ 9,200
Additions for tax positions related to current year	$ 1,400		$ 1,200
Minimum | Forecast
Operating Loss Carryforwards [Line Items]
Effective income tax rate percent					6.00%
Maximum | Forecast
Operating Loss Carryforwards [Line Items]
Effective income tax rate percent					7.00%

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Geographic Information (Revenue by Geographic Locations) (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) reportableSegment	Sep. 30, 2019 USD ($)	Dec. 31, 2019 USD ($)
Segment Reporting [Abstract]
Number of reportable segments | reportableSegment			1
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	$ 154,305	$ 147,233	$ 403,493	$ 434,432
Long-lived assets	1,203,582		1,203,582		$ 1,227,685
India
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	93,403	77,145	219,953	223,962
Long-lived assets	615,859		615,859		700,986
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	40,124	45,038	123,750	136,181
Long-lived assets	390,008		390,008		395,225
Australia
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	8,187	8,643	23,773	25,997
Long-lived assets	3,254		3,254		3,541
Latin America
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	3,633	5,400	11,447	14,397
Long-lived assets	20,038		20,038		17,176
Europe
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	3,306	3,584	9,836	11,005
Long-lived assets	22,493		22,493		24,508
Indonesia
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	394	2,004	2,714	7,177
Long-lived assets	144		144		117
Singapore
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	896	1,260	2,944	5,404
Long-lived assets	12,378		12,378		18,282
Philippines
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	213	2,185	1,742	4,682
Long-lived assets	684		684		729
Canada
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	1,122	1,207	3,355	3,516
Long-lived assets	78,635		78,635		7,012
New Zealand
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	459	494	1,277	1,504
Long-lived assets	489		489		578
United Arab Emirates
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	2,568	273	2,702	607
Long-lived assets	59,600		59,600		$ 59,531
Indian Led
Revenues from External Customers and Long-Lived Assets [Line Items]
Operating revenue	$ 96,800	$ 82,100	$ 227,900	$ 238,800

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Investment in Joint Ventures (Details) - USD ($)	1 Months Ended	3 Months Ended		9 Months Ended		11 Months Ended
	Sep. 30, 2015	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2016	Dec. 31, 2019	Feb. 29, 2016
Schedule of Equity Method Investments [Line Items]
Allowance for doubtful accounts		$ 21,908,000		$ 21,908,000			$ 21,696,000
Customer relationships
Schedule of Equity Method Investments [Line Items]
Customer/territorial relationships		27,815,000		27,815,000			42,055,000
IHC
Schedule of Equity Method Investments [Line Items]
Revenue from related party		29,000	$ 20,000	101,000	$ 58,000
Accounts receivable, related parties		17,000		17,000			8,000
Notes payable, related parties		1,800,000		1,800,000
Ebix Vayam JV
Schedule of Equity Method Investments [Line Items]
Ownership percentage								51.00%
Percentage of membership interest in joint venture by other party						49.00%
Ebix Vayam JV | Vayam
Schedule of Equity Method Investments [Line Items]
Revenue from related party		0	198,000	397,000	444,000
Accounts receivable, related parties		18,100,000		18,100,000			22,800,000
Allowance for doubtful accounts		11,600,000	12,100,000	11,600,000	12,100,000		12,100,000
EbixHealth JV
Schedule of Equity Method Investments [Line Items]
Ownership percentage	51.00%
Percentage of membership interest in joint venture by other party	49.00%
EbixHealth JV | Customer relationships
Schedule of Equity Method Investments [Line Items]
Customer/territorial relationships		11,200,000		11,200,000
EbixHealth JV | IHC
Schedule of Equity Method Investments [Line Items]
Revenue from related party		462,000	$ 660,000	1,500,000	$ 2,200,000
Accounts receivable, related parties		$ 260,000		$ 260,000			$ 335,000

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Goodwill, Finite-Lived, and Indefinite-Lived Intangibles (Goodwill) (Details) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Goodwill [Roll Forward]
Beginning Balance	$ 952,404	$ 946,685
Additions	7,563	17,931
Purchase accounting adjustments	726	741
Foreign currency translation adjustments	(22,013)	(12,953)
Ending Balance	$ 938,680	$ 952,404

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Goodwill, Finite-Lived, and Indefinite-Lived Intangibles ( Finite-Lived and Indefinite-Lived Intangible Assets) (Details) - USD ($) $ in Thousands	3 Months Ended			9 Months Ended
	Dec. 31, 2020	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Finite-lived intangible assets:
Finite-lived intangible assets, gross		$ 133,683		$ 133,683		$ 121,575
Accumulated amortization		(80,819)		(80,819)		(74,620)
Finite-lived intangibles, net		52,864		52,864		46,955
Indefinite-lived intangibles:
Amortization of acquired intangible assets		2,400	$ 2,700	7,100	$ 7,900
Customer relationships
Finite-lived intangible assets:
Finite-lived intangible assets, gross		95,788		95,788		83,012
Developed technology
Finite-lived intangible assets:
Finite-lived intangible assets, gross		19,718		19,718		19,979
Dealer network
Finite-lived intangible assets:
Finite-lived intangible assets, gross		6,595		6,595		6,726
Airport contracts
Finite-lived intangible assets:
Finite-lived intangible assets, gross		4,486		$ 4,486		4,635
Indefinite-lived intangibles:
Finite-lived intangible asset, useful life				9 years
Trademarks
Finite-lived intangible assets:
Finite-lived intangible assets, gross		2,678		$ 2,678		2,689
Store networks
Finite-lived intangible assets:
Finite-lived intangible assets, gross		2,420		$ 2,420		2,500
Indefinite-lived intangibles:
Finite-lived intangible asset, useful life				5 years
Brand
Finite-lived intangible assets:
Finite-lived intangible assets, gross		889		$ 889		918
Indefinite-lived intangibles:
Finite-lived intangible asset, useful life				15 years
Non-compete agreements
Finite-lived intangible assets:
Finite-lived intangible assets, gross		757		$ 757		764
Indefinite-lived intangibles:
Finite-lived intangible asset, useful life				5 years
Database
Finite-lived intangible assets:
Finite-lived intangible assets, gross		212		$ 212		212
Indefinite-lived intangibles:
Finite-lived intangible asset, useful life				10 years
Backlog
Finite-lived intangible assets:
Finite-lived intangible assets, gross		140		$ 140		140
Customer relationships
Indefinite-lived intangibles:
Customer/territorial relationships		27,815		27,815		$ 42,055
Customer relationships | E-Z Data
Indefinite-lived intangibles:
Indefinite-lived intangible assets recognized				14,200
Reclassified intangible as finite-lived				$ 14,200
Finite-lived intangible asset, useful life				15 years
Amortization of acquired intangible assets		$ 237
Customer relationships | Forecast | E-Z Data
Indefinite-lived intangibles:
Amortization of acquired intangible assets	$ 237

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Capitalized Software Development Costs (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Capitalized Software Development Costs [Line Items]
Capitalized software development costs for software sold to customers	$ 1,400	$ 1,500	$ 4,600	$ 4,100
Capitalized software development costs, net	20,420		20,420		$ 19,183
Amortization of capitalized software development costs	$ 823	$ 688	$ 2,493	$ 1,931
Property and Casualty Exchange
Capitalized Software Development Costs [Line Items]
Capitalized computer software, amortization period			5 years
EbixCash Exchanges
Capitalized Software Development Costs [Line Items]
Capitalized computer software, amortization period			5 years
Minimum | Continuing Medical Education Products
Capitalized Software Development Costs [Line Items]
Capitalized computer software, amortization period			3 years
Maximum | Continuing Medical Education Products
Capitalized Software Development Costs [Line Items]
Capitalized computer software, amortization period			5 years

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Other Current Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Other Current Assets Disclosure [Abstract]
Prepaid expenses	$ 52,918	$ 51,021
Sales taxes receivable from customers	7,588	6,499
Other third party receivables	3,422	4,785
Credit card merchant account balance receivable	1,251	796
Short term portion of capitalized costs to obtain and fulfill contracts	664	734
Accrued interest receivable	352	176
Other	3,722	3,063
Total	$ 69,917	$ 67,074

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Leases (Operating and Finance Lease Liability) (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Operating Leases
2020 (Remaining six months)	$ 1,492
2021	4,560
2022	3,357
2023	2,925
2024	1,562
Thereafter	1,662
Total	15,558
Less: present value discount	(2,038)
Present value of lease liabilities	13,520
Less: current portion of lease liabilities	(4,392)	$ (5,955)
Lease liability	9,128	$ 13,196
Financing Leases
2020 (Remaining six months)	48
2021	190
2022	160
2023	99
2024	77
Thereafter	0
Total	574
Less: present value discount	(58)
Present value of lease liabilities	516
Less: current portion of lease liabilities	(161)
Total long-term lease liabilities	355
Operating And Finance Lease Liabilities, Payments Due [Abstract]
2020 (Remaining six months)	1,540
2021	4,750
2022	3,517
2023	3,024
2024	1,639
Thereafter	1,662
Total	16,132
Less: present value discount	(2,096)
Present value of lease liabilities	14,036
Less: current portion of lease liabilities	(4,553)
Total long-term lease liabilities	$ 9,483

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Leases (Narrative) (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Lessee, Lease, Description [Line Items]
Right-of-use assets	$ 13,604		$ 19,544
Present value of lease liabilities	14,036
Other commitment	69,997
Operating lease, rent expense	$ 11,200	$ 28,000
Minimum | Computer Equipment
Lessee, Lease, Description [Line Items]
Lease term	3 years
Maximum | Computer Equipment
Lessee, Lease, Description [Line Items]
Lease term	5 years

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Leases (Lease Costs) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Leases [Abstract]
Operating Lease Cost	$ 1,622	$ 2,016	$ 5,472	$ 6,265
Finance lease cost, amortization of lease assets	41	32	128	76
Finance lease cost, Interest on lease liabilities	9	9	30	24
Finance Lease Cost	50	41	158	100
Sublease Income	(113)	(99)	(338)	(521)
Total Net Lease Cost	$ 1,559	$ 1,958	$ 5,292	$ 5,844

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Leases (Other Operating and Finance Lease Information) (Details)	Sep. 30, 2020
Other Operating and Finance Lease Information (Details) [Abstract]
Weighted Average Lease Term - Operating Leases	3 years 8 months 12 days
Weighted Average Lease Term - Finance Leases	3 years 4 months 24 days
Weighted Average Discount Rate - Operating Leases	8.20%
Weighted Average Discount Rate - Finance Leases	7.20%

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Leases (Non lease Arrangements Future Commitments) (Details) $ in Thousands	Sep. 30, 2020 USD ($)
Leases [Abstract]
2020 (Remaining six months)	$ 6,084
2021	22,784
2022	20,821
2023	20,308
Thereafter	0
Total	$ 69,997

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Other Current Liabilities (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Other Current Liabilities [Abstract]
Customer advances (deposits)	$ 26,155	$ 22,573
Acquisition obligations (upfront purchase and contingent consideration)	3,186	6,762
Total	$ 29,341	$ 29,335