10-Q/A

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q/A

Amendment No. 1

(Mark One)

☑ Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended March 31, 2021

☐ Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Commission File Number: 001-16581

SANTANDER HOLDINGS USA, INC.

(Exact name of registrant as specified in its charter)

Virginia (State or other jurisdiction of incorporation or organization)	23-2453088 (I.R.S. Employer Identification No.)
75 State Street, Boston, Massachusetts (Address of principal executive offices)	02109 (Zip Code)

Registrant’s telephone number including area code (617) 346-7200

Not applicable

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbols	Name of each exchange on which registered
Not Applicable	Not Applicable	Not Applicable

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑. No ☐.

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation ST (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑. No ☐.

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” "smaller reporting company," and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer ☐	Accelerated filer ☐	Emerging growth company ☐
Non-accelerated Filer ☑	Smaller reporting company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act) Yes ☐. No ☑.

Number of shares of common stock outstanding at April 30, 2021: 530,391,043 shares

EXPLANATORY NOTE

Santander Holdings USA, Inc. ("SHUSA" or the "Company") is filing this Amendment No. 1 on Form 10-Q/A for the quarter ended March 31, 2021 (the "Form 10-Q/A").

This Form 10-Q/A amends the Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 2021, as originally filed with the Securities and Exchange Commission (the "SEC") on May 4, 2021 (the "Original Filing"). This Form 10-Q/A is being filed to restate our unaudited Condensed Consolidated Financial Statements for the three months ended March 31, 2021, to make corrections to the Condensed Consolidated Statements of Cash Flows in the Original Filing. The restatement of our financial statements in this Form 10-Q/A reflects the correction of errors for the classification of certain loan activities related to loans held for sale and loans held for investment within the Condensed Consolidated Statements of Cash Flows. Further explanation regarding the restatement is set forth in Note 1 to the unaudited Condensed Consolidated Financial Statements included in this Form 10-Q/A.

The following sections in the Original Filing have been corrected in this Form 10-Q/A to reflect this restatement:

•Part I - Item 1: Condensed Consolidated Financial Information

•Part I - Item 2: Management's Discussion and Analysis of Financial Condition and Results of Operations

•Part I - Item 4: Controls and Procedures

•Part II - Item 6: Exhibits

Our principal executive officer and principal financial officer have also provided new certifications as required by Sections 302 and 906 of the Sarbanes-Oxley Act of 2002. The certifications are included in this Form 10-Q/A as Exhibits 31.1, 31.2, 32.1 and 32.2.

For the convenience of the reader, this Form 10-Q/A sets forth the information in the Original Filing in its entirety, as such information is modified and superseded where necessary to reflect the restatement. Except as provided above, this Amendment does not reflect events occurring subsequent to the filing of the Original Filing and does not amend or otherwise update any information in the Original Filing.

INDEX

	Page
PART I. FINANCIAL INFORMATION
Item 1. Condensed Consolidated Financial Statements
Condensed Consolidated Balance Sheets at March 31, 2021 and December 31, 2020	4
Condensed Consolidated Statements of Operations for the three-month periods ended March 31, 2021 and 2020	5
Condensed Consolidated Statements of Comprehensive Income for the three-month periods ended March 31, 2021 and 2020	6
Condensed Consolidated Statements of Stockholder's Equity for the three-month periods ended March 31, 2021 and 2020	7
Condensed Consolidated Statements of Cash Flows for the three-month periods ended March 31, 2021 and 2020 (As Restated)	8
Notes to Condensed Consolidated Financial Statements	9
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations	68
Item 3. Quantitative and Qualitative Disclosures About Market Risk	102
Item 4. Controls and Procedures	102
PART II. OTHER INFORMATION	103
Item 1. Legal Proceedings	103
Item 1A. Risk Factors	103
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds	103
Item 3. Defaults upon Senior Securities	103
Item 4. Mine Safety Disclosures	103
Item 5. Other Information	103
Item 6. Exhibits	105
SIGNATURES	107
Ex-31.1 Certification
Ex-31.2 Certification
Ex-32.1 Certification
Ex-32.2 Certification
EX-101 INSTANCE DOCUMENT
EX-101 SCHEMA DOCUMENT
EX-101 CALCULATION LINKBASE DOCUMENT
EX-101 LABELS LINKBASE DOCUMENT
EX-101 PRESENTATION LINKBASE DOCUMENT
EX-101 DEFINITION LINKBASE DOCUMENT

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

SANTANDER HOLDINGS USA, INC. AND SUBSIDIARIES

This Quarterly Report on Form 10-Q/A contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements about the Company’s expectations, beliefs, plans, predictions, forecasts, objectives, assumptions, or future events or performance are not historical facts and may be forward-looking. These statements are often, but not always, made through the use of words and phrases such as “may,” “could,” “should,” “looking forward,” “will,” “would,” “believes,” “expects,” “hope,” “anticipates,” “estimate,” “intends,” “plans,” “assume," "goal," "seek," "can", "predicts," "potential," "projects," "continuing," "ongoing," and similar expressions.

Although the Company believes that the expectations reflected in these forward-looking statements are reasonable as of the date on which the statements are made, these statements are not guarantees of future performance and involve risks and uncertainties which are subject to change based on various important factors and assumptions, some of which are beyond the Company's control. Among the factors that could cause the Company’s financial performance to differ materially from that suggested by forward-looking statements are:

•the adverse impact of COVID-19 on our business, financial condition, liquidity and results of operations;

•the effects of regulation, actions and/or policies of the Federal Reserve, the FDIC, the OCC and the CFPB, and other changes in monetary and fiscal policies and regulations, including policies that affect market interest rates and money supply, actions related to COVID-19, as well as the impact of changes in and interpretations of GAAP, including adoption of the FASB's CECL credit reserving framework, the failure to adhere to which could subject SHUSA and/or its subsidiaries to formal or informal regulatory compliance and enforcement actions and result in fines, penalties, restitution and other costs and expenses, changes in our business practice, and reputational harm;

•SHUSA’s ability to manage credit risk may increase to the extent our loans are concentrated by loan type, industry segment, borrower type or location of the borrower or collateral;

•adverse economic conditions in the United States and worldwide, including the extent of recessionary conditions in the U.S. related to COVID-19 and the strength of the U.S. economy in general and regional and local economies in which SHUSA conducts operations in particular, which may affect, among other things, the level of non-performing assets, charge-offs, and credit loss expense;

•acts of God, including pandemics and other significant public health emergencies, and other natural or man-made disasters and SHUSA’s ability to deal with disruptions caused by such acts, emergencies and disasters;

•inflation, interest rate, market and monetary fluctuations, including effects from the pending discontinuation of LIBOR as an interest rate benchmark, may, among other things, reduce net interest margins and impact funding sources, revenue and expenses, the value of assets and obligations, and the ability to originate and distribute financial products in the primary and secondary markets;

•the pursuit of protectionist trade or other related policies, including tariffs by the U.S., its global trading partners, and/or other countries, and/or trade disputes generally;

•the ability of certain European member countries to continue to service their debt and the risk that a weakened European economy could negatively affect U.S.-based financial institutions, counterparties with which SHUSA does business, as well as the stability of global financial markets, including economic instability and recessionary conditions in Europe and negative economic effects related to the exit of the United Kingdom from the European Union;

•adverse movements and volatility in debt and equity capital markets and adverse changes in the securities markets, including those related to the financial condition of significant issuers in SHUSA’s investment portfolio;

•risks SHUSA faces implementing its growth strategy, including SHUSA's ability to grow revenue, manage expenses, attract and retain highly-skilled people and raise capital necessary to achieve its business goals and comply with regulatory requirements;

•SHUSA’s ability to effectively manage its capital and liquidity, including approval of its capital plans by its regulators and its subsidiaries' ability to continue to pay dividends to it;

•Reduction in SHUSA's access to funding or increases in the cost of its funding, such as in connection with changes in credit ratings assigned to SHUSA or its subsidiaries, or a significant reduction in customer deposits;

•the ability to manage risks inherent in our businesses, including through effective use of systems and controls, insurance, derivatives and capital management;

•SHUSA’s ability to timely develop competitive new products and services in a changing environment that are responsive to the needs of SHUSA's customers and are profitable to SHUSA, the success of our marketing efforts to customers, and the potential for new products and services to impose additional unexpected costs, losses, or other liabilities not anticipated at their initiation, and expose SHUSA to increased operational risk;

•competitors of SHUSA may have greater financial resources or lower costs, or be subject to different regulatory requirements than SHUSA, may innovate more effectively, or may develop products and technology that enable those

competitors to compete more successfully than SHUSA and cause SHUSA to lose business or market share and impact our net income adversely;

•SC's agreement with Stellantis N.V. may not result in currently anticipated levels of growth and is subject to certain conditions that could result in termination of the agreement;

•changes in customer spending, investment or savings behavior;

•the ability of SHUSA and its third-party vendors to convert, maintain and upgrade, as necessary, SHUSA’s data processing and other IT infrastructure on a timely and acceptable basis, within projected cost estimates and without significant disruption to our business;

•SHUSA's ability to control operational risks, data security breach risks and outsourcing risks, and the possibility of errors in quantitative models and software SHUSA uses in its business, including as a result of cyberattacks, technological failure, human error, fraud or malice by internal or external parties, and the possibility that SHUSA's controls will prove insufficient, fail or be circumvented;

•changing federal, state, and local laws and regulations that could materially adversely affect our business, including changes to tax laws and regulations and the outcome of ongoing tax audits by federal, state and local income tax authorities that may require SHUSA to pay additional taxes or recover fewer overpayments compared to what has been accrued or paid as of period-end;

•the costs and effects of regulatory or judicial actions or proceedings, including possible business restrictions resulting from such actions or proceedings;

•adverse publicity, and negative public opinion, whether specific to SHUSA or regarding other industry participants or industry-wide factors, or other reputational harm;

•acts of terrorism or domestic or foreign military conflicts; and

•the other factors that are described in Part I, Item IA - Risk Factors of our Annual Report on Form 10-K.

If one or more of the factors affecting the Company’s forward-looking information and statements renders forward-looking information or statements incorrect, the Company’s actual results, performance or achievements could differ materially from those expressed in, or implied by, the forward-looking information and statements. Therefore, the Company cautions the reader not to place undue reliance on any forward-looking information or statements herein. The effect of these factors is difficult to predict. Factors other than these also could adversely affect the Company’s results, and the reader should not consider these factors to be a complete set of all potential risks or uncertainties as new factors emerge from time to time. Management cannot assess the impact of any such factor on the Company’s business or the extent to which any factor, or combination of factors, may cause results to differ materially from those contained in any forward-looking statement. Any forward-looking statements reflect the current beliefs and expectations of the Company's management and only speak as of the date of this document, and the Company undertakes no obligation to update any forward-looking information or statements, whether written or oral, to reflect any change, except as required by law. All forward-looking statements attributable to the Company are expressly qualified by these cautionary statements.

1

SHUSA provides the following list of abbreviations and acronyms as a tool for the readers that are used in Management’s Discussion and Analysis of Financial Condition and Results of Operations, the Condensed Consolidated Financial Statements and the Notes to Condensed Consolidated Financial Statements.

ABS: Asset-backed securities	CRE: Commercial Real Estate
ACL: Allowance for credit losses	CRE & VF: Commercial Real Estate and Vehicle Finance
AFS: Available-for-sale	DCF: Discounted cash flow
ALLL: Allowance for loan and lease losses	DFA: Dodd-Frank Wall Street Reform and Consumer Protection Act
AOCI: Accumulated other comprehensive income	DOJ: Department of Justice
ARRC: Alternative Reference Rate Committee	DPD: Days past due
ASC: Accounting Standards Codification	DRIVE: Drive Auto Receivables Trust, a securitization platform
ASU: Accounting Standards Update	DTI: Debt-to-income
ATM: Automated teller machine	EAD: Exposure at default
BHC: Bank holding company	Economic Growth Act: The Economic Growth, Regulatory Relief, and Consumer Protection Act
BHCA: Bank Holding Company Act of 1956, as amended
BOLI: Bank-owned life insurance	EIP: Economic impact payments
BSI: Banco Santander International	EIR: Effective interest rate
BSPR: Banco Santander Puerto Rico	EPS: Enhanced Prudential Standards
C&I: Commercial & industrial	ETR: Effective tax rate
CARES Act: Coronavirus Aid, Relief, and Economic Security Act	Evaluation Date: March 31, 2021
CBB: Consumer and Business Banking	Exchange Act: Securities Exchange Act of 1934, as amended
CBP: Citizens Bank of Pennsylvania	FASB: Financial Accounting Standards Board
CCAR: Comprehensive Capital Analysis and Review	FBO: Foreign banking organization
CD: Certificate of deposit	FDIC: Federal Deposit Insurance Corporation
CECL: Current expected credit losses as defined by ASU 2016-13, ASU 2019-04, and ASU 2019-11, Financial Instruments - Credit Losses	Federal Reserve: Board of Governors of the Federal Reserve System
	FHLB: Federal Home Loan Bank
CEF: Closed-end fund	FHLMC: Federal Home Loan Mortgage Corporation
CEO: Chief Executive Officer	FICO®: Fair Isaac Corporation credit scoring model
CET1: Common Equity Tier 1	FINRA: Financial Industrial Regulatory Authority
CEVF: Commercial equipment vehicle financing	FNMA: Federal National Mortgage Association
CFPB: Consumer Financial Protection Bureau	FRB: Federal Reserve Bank
CFO: Chief Financial Officer	FVO: Fair value option
CCAP: Chrysler Capital; trade name used in providing services under the MPLFA	GAAP: Accounting principles generally accepted in the United States of America
CIB: Corporate and Investment Banking	GBP: British pound sterling
CID: Civil investigative demand	GDP: Gross domestic product
CLTV: Combined loan-to-value	GNMA: Government National Mortgage Association
CMO: Collateralized mortgage obligation	GSIB: Global systemically important bank
CODM: Chief Operating Decision Maker	HFI: Held for investment
Company: Santander Holdings USA, Inc.	HFS: Held for sale
Covered Fund: a hedge fund or private equity fund	HPI: Housing Price Index
COVID-19: a novel strain of coronavirus, declared a pandemic by the World Health Organization in March 2020	HTM: Held to maturity
	IBOR: Inter-bank offered rate
CPR: Constant prepayment rate	IDI: Insured depository institution
CRA: Community Reinvestment Act	IHC: U.S. intermediate holding company
CRA Final Rule: the final rule relating to the CRA issued by the OCC on July 20, 2020	Interim Policy: Policy issued by the Federal Reserve for the third quarter of 2020 and extended through the first quarter of 2021 prohibiting share repurchases and limiting dividends by CCAR institutions
CRA NPR: The NPR related to the CRA issued by the OCC and FDIC on December 12, 2019

2

IPO: Initial public offering	RIC: Retail installment contract
IRS: Internal Revenue Service	ROU: Right-of-use
ISDA: International Swaps and Derivatives Association, Inc.	RV: Recreational vehicle
IT: Information technology	RWA: Risk-weighted asset
LCR: Liquidity coverage ratio	S&P: Standard & Poor's
LGD: Loss given default	SAF: Santander Auto Finance
LHFI: Loans held for investment	SAM: Santander Asset Management, LLC
LHFS: Loans held for sale	Santander: Banco Santander, S.A.
LIBOR: London Interbank Offered Rate	Santander UK: Santander UK plc
LIHTC: Low income housing tax credit	SBNA: Santander Bank, National Association
LTD: Long-term debt	SBC: Santander BanCorp and its subsidiaries
LTV: Loan-to-value	SC: Santander Consumer USA Holdings Inc. and its subsidiaries
MBS: Mortgage-backed securities	SCB: Stress capital buffer
MD&A: Management's Discussion and Analysis of Financial Condition and Results of Operations	SC Common Stock: Common shares of SC
	SCART: Santander Consumer Auto Receivables Trust
Moody's: Moody's Investor Service, Inc.	SCF: Statement of cash flows
MPLFA: Ten-year master private-label financing agreement with Stellantis N.V. signed in May 2013	SCRA: Servicemembers' Civil Relief Act
	SDART: Santander Drive Auto Receivables Trust
MSPA: Master Securities Purchase Agreement	SDGT: Specially Designated Global Terrorist
MSR: Mortgage servicing right	SEC: Securities and Exchange Commission
MVE: Market value of equity	Securities Act: Securities Act of 1933, as amended
NCI: Non-controlling interest	SFS: Santander Financial Services, Inc.
NMDs: Non-maturity deposits	SHUSA: Santander Holdings USA, Inc.
NMTC: New market tax credits	SIS: Santander Investment Securities Inc.
NPL: Non-performing loan	SOFR: Secured overnight financing rate
NPR: Notice of proposed rule-making	SPAIN: Santander Private Auto Issuing Note
NSFR: Net stable funding ratio	SPE: Special purpose entity
NYSE: New York Stock Exchange	SRT: Santander Retail Auto Lease Trust
OCC: Office of the Comptroller of the Currency	SSLLC: Santander Securities LLC
OCI: Other comprehensive income	Stellantis N.V.: Fiat Chrysler Automobiles US LLC parent Stellantis N.V. and/or any affiliates
OIS: Overnight indexed swap	Subvention: Reimbursement of the finance provider by a manufacturer for the difference between a market loan or lease rate and the below-market rate given to a customer.
OREO: Other real estate owned
Parent Company: The parent holding company of SBNA and other consolidated subsidiaries
	TALF: Term asset-backed securities loan facility
PCI: purchased credit-impaired	TDR: Troubled debt restructuring
PD: Probability of default	TLAC: Total loss-absorbing capacity
REIT: Real estate investment trust	TLAC Rule: The Federal Reserve's total loss-absorbing capacity rule
	Trusts: Securitization trusts
	UPB: Unpaid principal balance
	USD: United States dollar
	VIE: Variable interest entity
	VOE: Voting rights entity
	YTD: Year-to-date

3

PART I. FINANCIAL INFORMATION

ITEM 1 - CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

SANTANDER HOLDINGS USA, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS
unaudited (In thousands)

	March 31, 2021		December 31, 2020
ASSETS
Cash and cash equivalents	$	11,467,415	$	12,621,281
Investment securities:
AFS at fair value	11,465,868		11,313,489
HTM (fair value of $5,838,987 and $5,677,929 as of March 31, 2021 and December 31, 2020, respectively)	5,781,875		5,504,685
Other investments (includes trading securities of $37,194 and $40,435 as of March 31, 2021 and December 31, 2020, respectively)	1,778,275		1,553,862
LHFI(1) (5)	91,059,356		92,133,182
ALLL (5)	(7,160,155)		(7,338,493)
Net LHFI	83,899,201		84,794,689
LHFS (2)	568,693		2,226,196
Premises and equipment, net (3)	798,986		787,341
Operating lease assets, net (5)(6)	16,499,067		16,412,929
Goodwill	2,596,161		2,596,161
Intangible assets, net	346,261		357,547
BOLI	1,916,961		1,908,806
Restricted cash (5)	5,833,213		5,303,460
Other assets (4) (5)	3,638,364		4,052,230
TOTAL ASSETS	$	146,590,340	$	149,432,676
LIABILITIES
Accounts payables and Accrued expenses	$	4,965,291	$	4,700,349
Deposits and other customer accounts	74,448,699		75,303,707
Borrowings and other debt obligations (5)	43,446,033		46,359,467
Advance payments by borrowers for taxes and insurance	175,061		144,214
Deferred tax liabilities, net	357,827		182,353
Other liabilities (5)	1,256,763		1,479,874
TOTAL LIABILITIES	124,649,674		128,169,964
Commitments and contingencies (Note 15)
STOCKHOLDER'S EQUITY
Common stock and paid-in capital (no par value; 800,000,000 shares authorized; 530,391,043 shares outstanding at both March 31, 2021 and December 31, 2020)	17,875,938		17,876,818
AOCI/(loss), net of taxes	(17,599)		166,295
Retained earnings	2,590,812		1,843,765
TOTAL SHUSA STOCKHOLDER'S EQUITY	20,449,151		19,886,878
NCI	1,491,515		1,375,834
TOTAL STOCKHOLDER'S EQUITY	21,940,666		21,262,712
TOTAL LIABILITIES AND STOCKHOLDER'S EQUITY	$	146,590,340	$	149,432,676

(1) LHFI includes $44.6 million and $50.4 million of loans recorded at fair value at March 31, 2021 and December 31, 2020, respectively.

(2) Includes $250.3 million and $265.4 million of loans recorded at the FVO at March 31, 2021 and December 31, 2020, respectively.

(3) Net of accumulated depreciation of $1.7 billion and $1.6 billion at March 31, 2021 and December 31, 2020, respectively.

(4) Includes MSRs of $86.7 million and $77.5 million at March 31, 2021 and December 31, 2020, respectively, for which the Company has elected the FVO. See Note 12 to these Condensed Consolidated Financial Statements for additional information.

(5) The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

(6) Net of accumulated depreciation of $4.6 billion and $4.8 billion at March 31, 2021 and December 31, 2020, respectively.

See accompanying unaudited notes to Condensed Consolidated Financial Statements.

4

SANTANDER HOLDINGS USA, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

unaudited (In thousands)

	Three-Month Period Ended March 31,
	2021		2020
INTEREST INCOME:
Loans	$	1,865,711	$	1,977,748
Interest-earning deposits	5,183		32,149
Investment securities:
AFS	26,054		70,023
HTM	25,435		23,645
Other investments	2,524		6,410
TOTAL INTEREST INCOME	1,924,907		2,109,975
INTEREST EXPENSE:
Deposits and other customer accounts	29,786		128,613
Borrowings and other debt obligations	275,789		395,386
TOTAL INTEREST EXPENSE	305,575		523,999
NET INTEREST INCOME	1,619,332		1,585,976
Credit loss expense	76,067		1,185,610
NET INTEREST INCOME AFTER CREDIT LOSS EXPENSE	1,543,265		400,366
NON-INTEREST INCOME:
Consumer and commercial fees	119,220		124,247
Lease income	772,892		771,661
Miscellaneous income, net(1) (2)	282,510		121,972
TOTAL FEES AND OTHER INCOME	1,174,622		1,017,880
Net gain(loss) on sale of investment securities	9,874		9,279
TOTAL NON-INTEREST INCOME	1,184,496		1,027,159
GENERAL, ADMINISTRATIVE AND OTHER EXPENSES:
Compensation and benefits	465,258		489,273
Occupancy and equipment expenses	172,076		146,911
Technology, outside service, and marketing expense	134,752		134,990
Loan expense	111,580		93,921
Lease expense	560,340		590,360
Other expenses	104,423		128,347
TOTAL GENERAL, ADMINISTRATIVE AND OTHER EXPENSES	1,548,429		1,583,802
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	1,179,332		(156,277)
Income tax (benefit)/provision	286,829		(33,362)
NET INCOME / (LOSS) INCLUDING NCI	892,503		(122,915)
LESS: NET INCOME ATTRIBUTABLE TO NCI	145,456		3,763
NET INCOME / (LOSS) ATTRIBUTABLE TO SHUSA	$	747,047	$	(126,678)

(1) Netted down by impact of lower of cost or market adjustments on a portion of the Company's LHFS portfolio of zero and $62.9 million, for the three-month periods ended March 31, 2021, and 2020, respectively.

(2) Includes equity investment income/(expense), net.

See accompanying unaudited notes to Condensed Consolidated Financial Statements.

5

SANTANDER HOLDINGS USA, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME/(LOSS)
unaudited (In thousands)

	Three-Month Period Ended March 31,
	2021		2020
NET INCOME / (LOSS) INCLUDING NCI	$	892,503	$	(122,915)
OCI, NET OF TAX
Net unrealized changes in cash flow hedge derivative financial instruments, net of tax (1)	(62,676)		148,306
Net unrealized (losses) / gains on AFS investment securities, net of tax(1)	(122,156)		206,322
Pension and post-retirement actuarial gains, net of tax	938		560
TOTAL OCI / (LOSS), NET OF TAX	(183,894)		355,188
COMPREHENSIVE INCOME	708,609		232,273
NET INCOME ATTRIBUTABLE TO NCI	145,456		3,763
COMPREHENSIVE INCOME ATTRIBUTABLE TO SHUSA	$	563,153	$	228,510

(1) Excludes $1.8 million, and $(10.1) million of OCI/(loss) attributable to NCI for the three-month periods ended March 31, 2021, and 2020, respectively.

See accompanying unaudited notes to Condensed Consolidated Financial Statements.

6

SANTANDER HOLDINGS USA, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDER’S EQUITY

unaudited (In thousands)

	Common Shares Outstanding	Preferred Stock		Common Stock and Paid-in Capital		Accumulated Other Comprehensive (Loss)/Income		Retained Earnings		Noncontrolling Interest		Total Stockholder's Equity
Balance, January 1, 2020	530,391	—		17,954,441		(88,207)		4,155,226		2,377,370		24,398,830
Cumulative-effect adjustment upon adoption of new accounting standards (Note 1)	—	—		—		—		(1,346,246)		(439,084)		(1,785,330)
Comprehensive income/(loss) attributable to SHUSA	—	—		—		355,188		(126,678)		—		228,510
Other comprehensive income/(loss) attributable to NCI	—	—		—		—		—		(10,133)		(10,133)
Net income attributable to NCI	—	—		—		—		—		3,763		3,763
Impact of SC stock option activity	—	—		—		—		—		2,393		2,393
Dividends declared and paid on common stock	—	—		—		—		(125,000)		—		(125,000)
Dividends paid to NCI	—	—		—		—		—		(20,594)		(20,594)
Stock repurchase attributable to NCI	—	—		(83,999)		—		—		(384,467)		(468,466)
Balance, March 31, 2020	530,391	$	—	$	17,870,442	$	266,981	$	2,557,302	$	1,529,248	$	22,223,973
Balance, January 1, 2021	530,391	—		17,876,818		166,295		1,843,765		1,375,834		21,262,712
Comprehensive income/(loss) attributable to SHUSA	—	—		—		(183,894)		747,047		—		563,153
Other comprehensive income/(loss) attributable to NCI	—	—		—		—		—		1,792		1,792
Net income attributable to NCI	—	—		—		—		—		145,456		145,456
Impact of SC stock option activity	—	—		—		—		—		3,621		3,621
Dividends paid to NCI	—	—		—		—		—		(26,594)		(26,594)
Stock repurchase attributable to NCI	—	—		(880)		—		—		(8,594)		(9,474)
Balance, March 31, 2021	530,391	$	—	$	17,875,938	$	(17,599)	$	2,590,812	$	1,491,515	$	21,940,666

See accompanying unaudited notes to Condensed Consolidated Financial Statements.

7

SANTANDER HOLDINGS USA, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited) (in thousands)

	Three-Month Period Ended March 31,
	2021		2020
	(As Restated - Note 1)
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income/(loss) including NCI	$	892,503	$	(122,915)
Adjustments to reconcile net income to net cash provided by operating activities:
Credit loss expense	76,067		1,185,610
Deferred tax expense/(benefit)	253,814		(72,957)
Depreciation, amortization and accretion	643,477		699,060
Net (gain)/loss on sale of loans	(4,626)		59,527
Net gain on sale of investment securities	(9,874)		(9,279)
Loss on debt extinguishment	—		136
Net (gain)/loss on real estate owned, premises and equipment, and other	(470)		1,533
Stock-based compensation	—		13
Equity loss on equity method investments	15,419		2,776
Originations of LHFS	(411,185)		(270,882)
Proceeds from sales of and collections on LHFS (1)	1,753,942		441,054
Net change in:
Revolving personal loans	34,246		19,012
Other assets, BOLI and trading securities	478,807		(1,071,554)
Other liabilities	(218,207)		1,581,586
NET CASH PROVIDED BY OPERATING ACTIVITIES	3,503,913		2,442,720
CASH FLOWS FROM INVESTING ACTIVITIES:
Proceeds from sales of AFS investment securities	507,090		922,101
Proceeds from prepayments and maturities of AFS investment securities	1,408,899		2,937,260
Purchases of AFS investment securities	(2,216,074)		(1,539,266)
Proceeds from prepayments and maturities of HTM investment securities	553,091		126,127
Purchases of HTM investment securities	(677,416)		(348,375)
Proceeds from sales of other investments	32,360		47,435
Proceeds from maturities of other investments	—		45
Purchases of other investments	(254,697)		(115,738)
Proceeds from sales of LHFI (2)	1,886,907		37,981
Distributions from equity method investments	1,058		2,254
Contributions to equity method and other investments	(29,976)		(33,071)
Proceeds from settlements of BOLI policies	7,390		4,388
Purchases of LHFI	(254,722)		(77,136)
Net change in loans other than purchases and sales	(560,505)		(890,567)
Purchases and originations of operating leases	(2,172,167)		(2,030,936)
Proceeds from the sale and termination of operating leases	1,498,000		948,585
Manufacturer and Dealer incentives	(2,542)		176,051
Proceeds from sales of real estate owned and premises and equipment	6,828		11,805
Purchases of premises and equipment	(76,240)		(44,314)
NET CASH PROVIDED BY INVESTING ACTIVITIES	(342,716)		134,629
CASH FLOWS FROM FINANCING ACTIVITIES:
Net change in deposits and other customer accounts	(855,008)		1,344,797
Net change in short-term borrowings	(195,593)		907,851
Net proceeds from long-term borrowings	6,881,403		11,874,959
Repayments of long-term borrowings	(9,311,341)		(11,357,598)
Proceeds from FHLB advances (with terms greater than 3 months)	—		2,500,000
Repayments of FHLB advances (with terms greater than 3 months)	(300,000)		(1,600,000)
Net change in advance payments by borrowers for taxes and insurance	30,847		40,251
Dividends paid on common stock	—		(125,000)
Dividends paid to NCI	(26,594)		(20,594)
Stock repurchase attributable to NCI	(9,474)		(468,466)
Proceeds from the issuance of common stock	450		396
NET CASH (USED IN)/PROVIDED BY FINANCING ACTIVITIES	(3,785,310)		3,096,596
NET (DECREASE)/INCREASE IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH	(624,113)		5,673,945
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, BEGINNING OF PERIOD	17,924,741		11,526,252
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, END OF PERIOD (3)	$	17,300,628	$	17,200,197
NON-CASH TRANSACTIONS
Loans transferred from/(to) LHFI (from)/to LHFS, net	27,184		(47,414)
Unsettled purchases of investment securities	239,531		235,272

(1) Included in this balance is sales proceeds from Bluestem portfolio sale of $608 million for loans originated as held for sale for the three-month period ended March 31, 2021.

(2) Included in this balance is sales proceeds from Bluestem portfolio sale of $188 million for loans originated as held for investment for the three-month period ended March 31, 2021.

(3) The three-month periods ended March 31, 2021, and 2020 include cash and cash equivalents balances of $11.5 billion, and $11.9 billion, respectively, and restricted cash balances of $5.8 billion, and $5.3 billion, respectively.

See accompanying unaudited notes to Condensed Consolidated Financial Statements.

8

NOTE 1. DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES

SHUSA is the parent holding company of SBNA, a national banking association; SC, a consumer finance company headquartered in Dallas, Texas; SSLLC, a broker-dealer headquartered in Boston, Massachusetts; BSI, a financial services company headquartered in Miami, Florida that offers a full range of banking services to foreign individuals and corporations based primarily in Latin America; SIS, a registered broker-dealer headquartered in New York providing services in investment banking, institutional sales, and trading and offering research reports of Latin American and European equity and fixed income securities; SFS, a consumer credit institution headquartered in Puerto Rico; and several other subsidiaries. SHUSA is headquartered in Boston and SBNA's home office is in Wilmington, Delaware. SSLLC, SIS, and another SHUSA subsidiary, SAM, are registered investment advisers with the SEC. SHUSA's two largest subsidiaries by asset size and revenue are SBNA and SC. SHUSA is a wholly-owned subsidiary of Santander.

As of March 31, 2021, SC was owned approximately 80.3% by SHUSA and 19.7% by other shareholders. SC Common Stock is listed on the NYSE under the trading symbol "SC."

Corrections of Errors

Subsequent to the issuance of the Company's March 31, 2021 Consolidated Financial Statements, errors were identified in the historical Consolidated Statement of Cash Flows for the three-month period ended March 31, 2021. Accordingly, the Company has restated the unaudited interim Condensed Consolidated Statement of Cash Flows for the three-month period ended March 31, 2021 to reflect the error corrections. The errors originate from SC, a significant subsidiary of the Company.

•During the three-month period ended March 31, 2021, the Company reported $1,173 million of Originations of LHFS within Net Cash Provided by Operating Activities that should have been reported as Net change in loans other than purchases and sales within Net Cash Provided by Investing Activities.

•During the three-month period ended March 31, 2021, the Company reported $82 million as Proceeds from sales of and collections on LHFS within Net Cash Provided by Operating Activities that should have been reported as Net change in loans other than purchases and sales within Net Cash Provided by Investing Activities.

The impact of the above two errors on the Company’s Consolidated Statement of Cash Flows for the three-month period ended March 31, 2021 is as follows:

	Three-Month Period Ended March 31, 2021
(in thousands)	As Reported(1)		Corrections		As Restated
Originations of LHFS	$	(1,584,472)	$	1,173,287	$	(411,185)
Proceeds from sales of and collections on LHFS	1,835,448		(81,506)		1,753,942
NET CASH PROVIDED BY OPERATING ACTIVITIES	$	2,412,132	$	1,091,781	$	3,503,913
Net change in loans other than purchases and sales	$	531,276	$	(1,091,781)	$	(560,505)
NET CASH PROVIDED BY INVESTING ACTIVITIES	$	749,065	$	(1,091,781)	$	(342,716)
(1) Originally reported amounts included in the Quarterly Report on Form 10-Q for the three-month period ended March 31, 2021 filed on May 4, 2021.

Acquisitions and Divestitures

On September 1, 2020 the Company sold its investment in SBC, a financial holding company headquartered in Puerto Rico that offered a full range of financial services through its wholly-owned banking subsidiary, BSPR.

Subsequent to March 31, 2021, the Company sold the majority of SFS' commercial and consumer loan and REO portfolios to third parties at their approximate fair values. At March 31, 2021, the loan portfolios were classified as HFS with a carrying amount of $160 million and the REO portfolio had a carrying amount of $19.9 million.

Acquisition of Credit Agricole Miami Wealth Management Business

In March 2021, BSI announced that it has reached an agreement with Crédit Agricole Corporate and Investment Bank, S.A.to take over management of up to $4.3 billion in global wealth management client assets and liabilities. The transaction is subject to

9

NOTE 1. DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES (continued)

satisfaction of customary closing conditions and is expected to close by mid-2021. The Company will record assets acquired (including intangibles) and liabilities assumed at fair value. Intangible assets will be amortized over the estimated useful life.

Core Business

SBNA’s primary business consists of attracting deposits and providing other retail banking services through its network of retail branches, and originating small business loans, middle market, large and global commercial loans, multifamily loans, residential mortgage loans, home equity lines of credit, and auto and other consumer loans throughout the Mid-Atlantic and Northeastern areas of the United States, principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware. SBNA uses its deposits, as well as other financing sources, to fund its loan and investment portfolios.

SC is a specialized consumer finance company focused on vehicle finance and third-party servicing and delivering service to dealers and customers across the full credit spectrum. SC's primary business is the indirect origination and servicing of RICs and leases, principally through manufacturer-franchised dealers in connection with their sale of new and used vehicles to retail consumers. Additionally, SC sells consumer RICs through flow agreements and, when market conditions are favorable, it accesses the ABS market through securitizations of consumer RICs. SAF is SC’s primary vehicle financing brand, and is available as a finance option for automotive dealers across the United States.

Since May 2013, under the MPLFA with Stellantis N.V., SC has operated as Stellantis N.V.'s preferred provider for consumer loans, leases, and dealer loans and provides services to Stellantis N.V. customers and dealers under the CCAP brand. These products and services include consumer RICs and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit. In 2019, SC entered into an amendment to the MPLFA which modified that agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions.

SC also originates vehicle loans through a web-based direct lending program, purchases vehicle RICs from other lenders, and services automobile and recreational and marine vehicle portfolios for other lenders. Additionally, SC has other relationships through which it provides other consumer finance products.

10

NOTE 1. DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES (continued)

Basis of Presentation

These Condensed Consolidated Financial Statements include the accounts of the Company and its consolidated subsidiaries, including certain Trusts that are considered VIEs. The Company generally consolidates VIEs for which it is deemed to be the primary beneficiary and VOEs in which the Company has a controlling financial interest. All significant intercompany balances and transactions have been eliminated in consolidation.

These Condensed Consolidated Financial Statements have been prepared in accordance with GAAP and pursuant to SEC regulations. In the opinion of management, the accompanying Condensed Consolidated Financial Statements reflect all adjustments of a normal and recurring nature necessary for a fair statement of the Consolidated Balance Sheets, Statements of Operations, Statements of Comprehensive Income, Statements of Stockholder's Equity and Statement of Cash Flow for the periods indicated, and contain adequate disclosure to make the information presented not misleading. Results of operations for the periods presented herein are not necessarily indicative of results of operations for the entire year. These financial statements should be read in conjunction with the Annual Report on Form 10-K for the year ended December 31, 2020.

Certain prior-year amounts have been reclassified to conform to the current year presentation. These reclassifications did not have a material impact on the Company's consolidated financial condition or results of operations.

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts in the financial statements and accompanying notes. Actual results could differ from those estimates, and those differences may be material. The most significant estimates include the ACL, fair value measurements, expected end-of-term lease residual values, goodwill, and income taxes. These estimates, although based on actual historical trends and modeling, may potentially show significant variances over time.

Accounting Policies

There have been no changes in the Company's accounting policies from those disclosed in the 2020 Annual Report on Form 10-K.

Subsequent Events

The Company evaluated events from the date of these Condensed Consolidated Financial Statements on March 31, 2021 through the issuance of these Condensed Consolidated Financial Statements, and has determined that there have been no material events that would require recognition in its Condensed Consolidated Financial Statements or disclosure in the Notes to the Condensed Consolidated Financial Statements for the three-month period ended March 31, 2021 except as noted above.

11

NOTE 2. INVESTMENT SECURITIES

Summary of Investments in Debt Securities - AFS and HTM

The following table presents the amortized cost, gross unrealized gains and losses and approximate fair values of investments in debt securities AFS at the dates indicated:

	March 31, 2021								December 31, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value
U.S. Treasury securities	$	148,533	$	2,155	$	—	$	150,688	$	168,075	$	2,578	$	—	$	170,653
Corporate debt securities	225,319		257		(1)		225,575		155,610		114		(9)		155,715
ABS	158,661		373		(1,236)		157,798		109,888		686		(1,236)		109,338
MBS:
GNMA - Residential	3,505,094		56,939		(5,287)		3,556,746		3,467,611		69,864		(1,350)		3,536,125
GNMA - Commercial	1,910,367		4,646		(31,043)		1,883,970		1,706,648		26,949		(235)		1,733,362
FHLMC and FNMA - Residential	5,444,693		41,560		(62,168)		5,424,085		5,464,821		77,813		(4,351)		5,538,283
FHLMC and FNMA - Commercial	62,751		4,256		(1)		67,006		63,732		6,283		(2)		70,013
Total investments in debt securities AFS	$	11,455,418	$	110,186	$	(99,736)	$	11,465,868	$	11,136,385	$	184,287	$	(7,183)	$	11,313,489

The following table presents the amortized cost, gross unrealized gains and losses and approximate fair values of investments in debt securities HTM at the dates indicated:

	March 31, 2021								December 31, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value
ABS	$	129,484	$	697	$	—	$	130,181	$	44,841	$	765	$	—	$	45,606
MBS:
GNMA - Residential	2,075,342		32,953		(11,670)		2,096,625		1,966,247		51,417		(1,819)		2,015,845
GNMA - Commercial	3,577,049		64,604		(29,472)		3,612,181		3,493,597		124,429		(1,548)		3,616,478
Total investments in debt securities HTM	$	5,781,875	$	98,254	$	(41,142)	$	5,838,987	$	5,504,685	$	176,611	$	(3,367)	$	5,677,929

As of March 31, 2021 and December 31, 2020, the Company had investment securities with an estimated carrying value of $3.7 billion and $3.5 billion, respectively, pledged as collateral, which were comprised of the following: $710.2 million and $754.1 million, respectively, were pledged as collateral for the Company's borrowing capacity with the FRB; $2.5 billion and $2.2 billion, respectively, were pledged to secure public fund deposits; $97.3 million and $103.4 million, respectively, were pledged to various independent parties to secure repurchase agreements, support hedging relationships, and for recourse on loan sales; and $388.2 million and $388.0 million, respectively, were pledged to secure the Company's customer overnight sweep product.

At March 31, 2021 and December 31, 2020, the Company had $32.2 million and $34.6 million, respectively, of accrued interest related to investment securities which is included in the Other assets line of the Company's Condensed Consolidated Balance Sheets. No accrued interest related to investment securities was written off during the periods ended March 31, 2021 or December 31, 2020.

There were no transfers of securities between AFS and HTM during the periods ended March 31, 2021 or December 31, 2020.

12

NOTE 2. INVESTMENT SECURITIES (continued)

Contractual Maturity of Investments in Debt Securities

Contractual maturities of the Company’s investments in debt securities AFS at March 31, 2021 were as follows:

(in thousands)	Amortized Cost		Fair Value
Due within one year	$	270,161	$	271,125
Due after 1 year but within 5 years	205,363		209,504
Due after 5 years but within 10 years	275,554		286,885
Due after 10 years	10,704,340		10,698,354
Total	$	11,455,418	$	11,465,868

Contractual maturities of the Company’s investments in debt securities HTM at March 31, 2021 were as follows:

(in thousands)	Amortized Cost		Fair Value
Due within one year	$	3,134	$	3,134
Due after 1 year but within 5 years	53,703		53,967
Due after 5 years but within 10 years	72,647		73,080
Due after 10 years	5,652,391		5,708,806
Total	$	5,781,875	$	5,838,987

Actual maturities may differ from contractual maturities when there is a right to call or prepay obligations with or without call or prepayment penalties.

Gross Unrealized Loss and Fair Value of Investments in Debt Securities AFS and HTM

The following table presents the aggregate amount of unrealized losses as of March 31, 2021 and December 31, 2020 on debt securities in the Company’s AFS investment portfolios classified according to the amount of time those securities have been in a continuous loss position:

	March 31, 2021								December 31, 2020
	Less than 12 months				12 months or longer				Less than 12 months				12 months or longer
(in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Corporate debt securities	$	37,438	$	(1)	$	—	$	—	$	98,800	$	(9)	$	—	$	—
ABS	54,465		(61)		47,786		(1,175)		—		—		49,033		(1,236)
MBS:
GNMA - Residential	769,379		(5,287)		—		—		347,821		(1,334)		8,875		(16)
GNMA - Commercial	1,734,714		(31,043)		—		—		103,891		(235)		—		—
FHLMC and FNMA - Residential	3,408,385		(61,983)		21,532		(185)		1,040,474		(4,165)		22,749		(186)
FHLMC and FNMA - Commercial	—		—		417		(1)		—		—		420		(2)
Total investments in debt securities AFS	$	6,004,381	$	(98,375)	$	69,735	$	(1,361)	$	1,590,986	$	(5,743)	$	81,077	$	(1,440)

13

NOTE 2. INVESTMENT SECURITIES (continued)

The following table presents the aggregate amount of unrealized losses as of March 31, 2021 and December 31, 2020 on debt securities in the Company’s HTM investment portfolios classified according to the amount of time those securities have been in a continuous loss position:

	March 31, 2021								December 31, 2020
	Less than 12 months				12 months or longer				Less than 12 months				12 months or longer
(in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
MBS:
GNMA - Residential	$	979,040	$	(11,670)	$	—	$	—	$	212,471	$	(1,819)	$	—	$	—
GNMA - Commercial	1,653,806		(29,472)		—		—		155,263		(1,548)		—		—
Total investments in debt securities HTM	$	2,632,846	$	(41,142)	$	—	$	—	$	367,734	$	(3,367)	$	—	$	—

Allowance for credit-related losses on AFS securities

The Company did not record an allowance for credit-related losses on AFS and HTM securities at March 31, 2021 or December 31, 2020. As discussed in Note 1 of the Company's 2020 Annual Report on Form 10-K, securities for which management has an expectation that nonpayment of the amortized cost basis is zero do not have a reserve.

For securities that do not qualify for the zero credit loss expectation exception, management has concluded that the unrealized losses are not credit-related since (1) they are not related to the underlying credit quality of the issuers, (2) the entire contractual principal and interest due on these securities is currently expected to be recoverable, (3) the Company does not intend to sell these investments at a loss and (4) it is more likely than not that the Company will not be required to sell the investments before recovery of the amortized cost basis, which for the Company's debt securities may be at maturity.

Gains (Losses) and Proceeds on Sales of Investments in Debt Securities

Proceeds from sales of investments in debt securities and the realized gross gains and losses from those sales were as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Proceeds from the sales of AFS securities	$	507,090	$	922,101
Gross realized gains	$	10,072	$	10,755
Gross realized losses	(198)		(1,476)
Net realized gains/(losses) (1)	$	9,874	$	9,279

(1)    Includes net realized gain/(losses) on trading securities of $(0.2) million, and $(1.4) million for the three-month periods ended March 31, 2021, and 2020, respectively.

The Company uses the specific identification method to determine the cost of the securities sold and the gain or loss recognized.

Other Investments

Other investments consisted of the following as of:

(in thousands)	March 31, 2021		December 31, 2020
FHLB of Pittsburgh and FRB stock	$	423,049	$	435,330
LIHTC investments	301,295		313,603
Equity securities not held for trading (1)	16,737		14,494
Interest-bearing deposits with an affiliate bank	1,000,000		750,000
Trading securities	37,194		40,435
Total	$	1,778,275	$	1,553,862

(1)    Includes $3.7 million and $1.4 million of equity certificates related to an off-balance sheet securitization as of March 31, 2021 and December 31, 2020, respectively.

14

NOTE 2. INVESTMENT SECURITIES (continued)

Other investments primarily include the Company's investment in the stock of the FHLB of Pittsburgh and the FRB. These stocks do not have readily determinable fair values because their ownership is restricted and there is no market for their sale. The stocks can be sold back only at their par value of $100 per share, and FHLB stock can be sold back only to the FHLB or to another member institution. Accordingly, these stocks are carried at cost. During the three-month period ended March 31, 2021, the Company purchased $2.3 million of FHLB stock at par, and redeemed $13.9 million of FHLB stock at par. The Company redeemed $0.7 million of FRB stock at par during the three-month period ended March 31, 2021. The Company did not purchase any FRB stock during the three-month period ended March 31, 2021. There was no gain or loss associated with these redemptions.

The Company's LIHTC investments are accounted for using the proportional amortization method. Equity securities are measured at fair value as of March 31, 2021, with changes in fair value recognized in net income, and consist primarily of CRA mutual fund investments.

Interest-bearing deposits include deposits maturing in more than 90 days with Santander.

With the exception of equity and trading securities, which are measured at fair value, the Company evaluates these other investments for impairment based on the ultimate recoverability of the carrying value, rather than by recognizing temporary declines in value. The Company held an immaterial amount of equity securities without readily determinable fair values at the reporting date.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES

Overall

The Company's LHFI are generally reported at their outstanding principal balances net of any cumulative charge-offs, unamortized deferred fees and costs and unamortized premiums or discounts. Certain LHFI are accounted for at fair value under the FVO. Certain loans are pledged as collateral for borrowings, securitizations, or SPEs. These loans totaled $49.8 billion at March 31, 2021 and $52.0 billion at December 31, 2020.

Loans that the Company intends to sell are classified as LHFS. The LHFS portfolio balance at March 31, 2021 was $568.7 million, compared to $2.2 billion at December 31, 2020. For a discussion on the valuation of LHFS at fair value, see Note 12 to these Condensed Consolidated Financial Statements. LHFS in the residential mortgage portfolio that were originated with the intent to sell were $250.3 million as of March 31, 2021 and are reported at either estimated fair value (if the FVO is elected) or the lower of cost or fair value.

Interest on loans is credited to income as it is earned. Loan origination fees and certain direct loan origination costs are deferred and recognized as adjustments to interest income in the Condensed Consolidated Statements of Operations over the contractual life of the loan utilizing the interest method. Loan origination costs and fees and premiums and discounts on RICs are deferred and recognized in interest income over their estimated lives using estimated prepayment speeds, which are updated on a monthly basis. At March 31, 2021 and December 31, 2020, accrued interest receivable on the Company's loans was $512.4 million and $589.2 million, respectively.

During the first quarter of 2021, SBNA approved and executed purchases of performing personal unsecured loans with a UPB of approximately $200.0 million.

Also during the first quarter of 2021, SC sold RICs with a UPB of approximately $2.4 billion to third-parties in three separate transactions. Two of these transactions were accounted for as off-balance sheet securitizations.

Sale of the Personal Lending Portfolio

During the first quarter, SC completed the sale of $1.3 billion in UPB of its Bluestem personal lending portfolio to a third party. In addition, SC executed a forward flow sale agreement with a third party to purchase all personal lending receivables that SC purchases from Bluestem through the term of the agreement with Bluestem. Prior to the sale, these loans were classified as LHFS.

15

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Loan and Lease Portfolio Composition

The following presents the composition of gross loans and leases HFI by portfolio and by rate type:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Amount		Percent		Amount		Percent
Commercial LHFI:
CRE loans	$	7,439,574	8.2	%	$	7,327,853	8.0	%
C&I loans	16,264,348		17.9	%	16,537,899		17.9	%
Multifamily loans	8,133,449		8.9	%	8,367,147		9.1	%
Other commercial(2)	7,465,082		8.2	%	7,455,504		8.1	%
Total commercial LHFI	39,302,453		43.2	%	39,688,403		43.1	%
Consumer loans secured by real estate:
Residential mortgages	6,162,035		6.8	%	6,590,168		7.2	%
Home equity loans and lines of credit	3,912,029		4.3	%	4,108,505		4.5	%
Total consumer loans secured by real estate	10,074,064		11.1	%	10,698,673		11.7	%
Consumer loans not secured by real estate:
RICs and auto loans	40,516,010		44.4	%	40,698,642		44.1	%
Personal unsecured loans	965,651		1.1	%	824,430		0.9	%
Other consumer(3)	201,178		0.2	%	223,034		0.2	%
Total consumer loans	51,756,903		56.8	%	52,444,779		56.9	%
Total LHFI(1)	$	91,059,356	100.0	%	$	92,133,182	100.0	%
Total LHFI:
Fixed rate	$	63,578,039	69.8	%	$	64,036,154	69.5	%
Variable rate	27,481,317		30.2	%	28,097,028		30.5	%
Total LHFI(1)	$	91,059,356	100.0	%	$	92,133,182	100.0	%

(1)Total LHFI includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. These items resulted in a net increase in the loan balances of $3.1 billion and $3.1 billion as of March 31, 2021 and December 31, 2020, respectively.

(2)Other commercial includes CEVF leveraged leases and loans.

(3)Other consumer primarily includes RV and marine loans.

Portfolio segments and classes

The Company discloses information about the credit quality of its financing receivables at disaggregated levels, specifically defined as “portfolio segments” and “classes,” based on management’s systematic methodology for determining the ACL. The Company utilizes similar categorization compared to the financial statement categorization of loans to model and calculate the ACL and track the credit quality, delinquency and impairment status of the underlying loan populations. In disaggregating its financing receivables portfolio, the Company’s methodology begins with the commercial and consumer segments.

The commercial segmentation reflects line of business distinctions. The CRE line of business includes C&I owner-occupied real estate and specialized lending for investment real estate. C&I includes non-real estate-related commercial loans. "Multifamily" represents loans for multifamily residential housing units. “Other commercial” includes loans to global customer relationships in Latin America which are not defined as commercial or consumer for regulatory purposes. The remainder of the portfolio primarily represents the CEVF portfolio.

The Company's portfolio classes are substantially the same as its financial statement categorization of loans for consumer loan populations. “Residential mortgages” includes mortgages on residential property, including single family and 1-4 family units. "Home equity loans and lines of credit" include all organic home equity contracts and purchased home equity portfolios. "RICs and auto loans" includes the Company's direct automobile loan portfolios, but excludes RV and marine RICs. "Personal unsecured loans" includes personal revolving loans and credit cards. “Other consumer” includes an acquired portfolio of marine RICs and RV contracts as well as indirect auto loans.

During the three-month periods ended March 31, 2021 and 2020, SC originated $3.7 billion and $2.6 billion, respectively, in CCAP loans (including through the SBNA originations program), which represented 57% and 53%, respectively, of the UPB of SC's total RIC originations (including the SBNA originations program).

16

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

ACL Rollforward by Portfolio Segment

The ACL is comprised of the ALLL and the reserve for unfunded lending commitments. The activity in the ACL by portfolio segment for the three-month periods ended March 31, 2021 and 2020 was as follows:

	Three-Month Period Ended March 31, 2021
(in thousands)	Commercial		Consumer		Total
ALLL, beginning of period	$	752,196	$	6,586,297	$	7,338,493
Credit loss expense / (release of) credit loss expense) on loans	(21,846)		119,979		98,133
Charge-offs	(39,632)		(827,386)		(867,018)
Recoveries	25,629		564,918		590,547
Charge-offs, net of recoveries	(14,003)		(262,468)		(276,471)
ALLL, end of period	$	716,347	$	6,443,808	$	7,160,155
Reserve for unfunded lending commitments, beginning of period	$	119,129	$	27,326	$	146,455
Credit loss expense on unfunded lending commitments	(18,812)		(3,254)		(22,066)
Reserve for unfunded lending commitments, end of period	100,317		24,072		124,389
Total ACL, end of period	$	816,664	$	6,467,880	$	7,284,544

	Three-Month Period Ended March 31, 2020
(in thousands)	Commercial		Consumer		Unallocated		Total
ALLL, beginning of period	$	399,829	$	3,199,612	$	46,748	$	3,646,189
Day 1: Adjustment to allowance for adoption of ASU 2016-13	198,920		2,383,710		(46,748)		2,535,882
Credit loss expense on loans (1)	122,743		995,164		—		1,117,907
Charge-offs	(53,463)		(1,244,712)		—		(1,298,175)
Recoveries	10,676		611,256		—		621,932
Charge-offs, net of recoveries	(42,787)		(633,456)		—		(676,243)
ALLL, end of period	$	678,705	$	5,945,030	$	—	$	6,623,735
Reserve for unfunded lending commitments, beginning of period	$	85,934	$	5,892	$	—	$	91,826
Day 1: Adjustment to allowance for adoption of ASU 2016-13	10,081		330		—		10,411
Credit loss expense on unfunded lending commitments (1)	33,725		33,978		—		67,703
Reserve for unfunded lending commitments, end of period	129,740		40,200		—		169,940
Total ACL, end of period	$	808,445	$	5,985,230	$	—	$	6,793,675

(1) Includes a correction for the classification of ACL balances and certain activity between Commercial and Consumer from January 1, 2020 through March 31,

2020. This resulted in a cumulative $243.6 million reclassification required at March 31, 2020 increasing the Consumer and decreasing the Commercial ACL.

The credit risk in the Company’s loan portfolios is driven by credit and collateral quality, and is affected by borrower-specific and economy-wide factors. In general, there is an inverse relationship between the credit quality of loans and projections of impairment losses so that loans with better credit quality require a lower expected loss reserve. The Company manages this risk through its underwriting, pricing strategies, credit policy standards, and servicing guidelines and practices, as well as the application of geographic and other concentration limits.

17

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

The Company estimates CECL based on prospective information as well as account-level models based on historical data. Unemployment, HPI, GDP, CRE price index and used vehicle index growth rates, along with loan level characteristics, are the key inputs used in the models for prediction of the likelihood that the borrower will default in the forecasted period (the PD). To estimate the loss in the event of a default (the LGD), the models use unemployment, HPI, CRE and used vehicle indices, along with loan level characteristics as key inputs.

The Company has determined the reasonable and supportable period to be three years, at which time the economic forecasts generally tend to revert to historical averages. The Company utilizes qualitative factors to capture any additional risks that may not be captured in either the economic forecasts or in the historical data, including consideration of the portfolio metrics and collateral value.

The Company generally uses a third-party vendor's consensus baseline macroeconomic scenario for the quantitative estimate and additional positive and negative macroeconomic scenarios to make qualitative adjustments for macroeconomic uncertainty and considers adjustments to macroeconomic inputs and outputs based on market volatility. 

The Company's allowance for loan losses decreased by $178.3 million for the quarter ended March 31, 2021, primarily due to volume and an improved macroeconomic outlook.

Non-accrual loans by Class of Financing Receivable

The amortized cost basis of financial instruments that are either non-accrual with related expected credit loss or nonaccrual without related expected credit loss disaggregated by class of financing receivables and other non-performing assets is as follows:

	Non-accrual loans as of:				Non-accrual loans with no allowance		Interest Income recognized on nonaccrual loans
(in thousands)	March 31, 2021		December 31, 2020		March 31, 2021		March 31, 2021
Non-accrual loans:
Commercial:
CRE	$	109,405	$	106,751	$	75,521	$	—
C&I	106,968		107,053		50,145		199
Multifamily	72,511		72,392		63,660		—
Other commercial	25,299		20,019		279		—
Total commercial loans	314,183		306,215		189,605		199
Consumer:
Residential mortgages	175,072		160,172		88,118		—
Home equity loans and lines of credit	88,047		91,606		32,186		—
RICs and auto loans	844,998		1,174,317		175,064		25,973
Personal unsecured loans	—		—		—		—
Other consumer	5,592		6,325		51		—
Total consumer loans	1,113,709		1,432,420		295,419		25,973
Total non-accrual loans	1,427,892		1,738,635		485,024		26,172
OREO	24,909		29,799		—		—
Repossessed vehicles	233,207		204,653		—		—
Foreclosed and other repossessed assets	5,824		3,247		—		—
Total OREO and other repossessed assets	263,940		237,699		—		—
Total non-performing assets	$	1,691,832	$	1,976,334	$	485,024	$	26,172

18

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Age Analysis of Past Due Loans

The Company generally considers an account delinquent when an obligor fails to pay substantially all (defined as 90%) of the scheduled payment by the due date. When an account is deferred, the loan is returned to accrual status during the deferral period and accrued interest related to the loan is evaluated for collectability.

The age of amortized cost in past due loans and accruing loans 90 days or greater past due disaggregated by class of financing receivables is summarized as follows:

	As of:
		March 31, 2021
(in thousands)		30-89 Days Past Due		90 Days or Greater		Total Past Due		Current		Total Financing Receivables		Amortized Cost > 90 Days and Accruing
Commercial:
CRE(4)		$	15,720	$	43,896	$	59,616	$	7,405,039	$	7,464,655	$	—
C&I(1)		31,804		36,137		67,941		16,355,142		16,423,083		—
Multifamily		19,074		39,802		58,876		8,074,573		8,133,449		—
Other commercial(3)		73,793		5,254		79,047		7,386,097		7,465,144		48
Consumer:
Residential mortgages(2)		91,490		120,569		212,059		6,334,791		6,546,850		—
Home equity loans and lines of credit		21,611		66,556		88,167		3,823,862		3,912,029		—
RICs and auto loans		2,117,013		188,734		2,305,747		38,210,263		40,516,010		—
Personal unsecured loans		8,779		6,205		14,984		950,667		965,651		2,525
Other consumer		4,756		984		5,740		195,438		201,178		—
Total		$	2,384,040	$	508,137	$	2,892,177	$	88,735,872	$	91,628,049	$	2,573

(1) C&I loans includes $158.7 million of LHFS at March 31, 2021.

(2) Residential mortgages includes $384.8 million of LHFS at March 31, 2021.

(3) Other Commercial loans includes $0.1 million of LHFS at March 31, 2021.

(4) CRE loans include $25.1 million of LHFS at March 31, 2021.

	As of
		December 31, 2020
(in thousands)		30-89 Days Past Due		90 Days or Greater		Total Past Due		Current		Total Financing Receivables		Recorded Investment > 90 Days and Accruing
Commercial:
CRE		$	41,320	$	70,304	$	111,624	$	7,244,247	$	7,355,871	$	—
C&I (1)		59,759		45,883		105,642		16,654,606		16,760,248		—
Multifamily		47,116		66,664		113,780		8,257,122		8,370,902		—
Other commercial		80,993		9,214		90,207		7,365,629		7,455,836		56
Consumer:
Residential mortgages(2)		209,274		111,698		320,972		6,673,411		6,994,383		—
Home equity loans and lines of credit		31,488		72,197		103,685		4,004,820		4,108,505		—
RICs and auto loans		2,944,376		284,985		3,229,361		38,143,329		41,372,690		—
Personal unsecured loans(3)		56,041		56,582		112,623		1,605,286		1,717,909		52,807
Other consumer		5,358		1,688		7,046		215,988		223,034		—
Total		$	3,475,725	$	719,215	$	4,194,940	$	90,164,438	$	94,359,378	$	52,863

(1)C&I loans included $222.3 million of LHFS at December 31, 2020.

(2) Residential mortgages included $404.2 million of LHFS at December 31, 2020.

(3) Personal unsecured loans included $893.5 million of LHFS at December 31, 2020.

(4) RICs and auto loans includes $674.0 million of LHFS at December 31, 2020.

(5) Multifamily loans includes $3.8 million of LHFS at December 31, 2020.

(6) Other Commercial loans includes $0.3 million of LHFS at December 31, 2020.

(7) CRE loans include $28.0 million of LHFS at December 31, 2020.

19

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Commercial Lending Asset Quality Indicators

The Company's Risk Department performs a credit analysis and classifies certain loans over an internal threshold based on the commercial lending classifications described below:

PASS. Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to acquire and sell any underlying collateral in a timely manner.

SPECIAL MENTION. Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special mention assets are not adversely classified.

SUBSTANDARD. Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected.

DOUBTFUL. Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined.

LOSS. Credit is considered uncollectible and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur.

20

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Each commercial loan is evaluated to determine its risk rating at least annually. The indicators represent the rating for loans as of the date presented based on the most recent assessment performed. Amortized cost basis of loans in the commercial portfolio segment by credit quality indicator, class of financing receivable, and year of origination are summarized as follows:

March 31, 2021	Commercial Loan Portfolio (1)
(dollars in thousands)	Amortized Cost by Origination Year
Regulatory Rating:	2021(3)		2020		2019		2018		2017		Prior		Total
CRE
Pass	$	103,522	$	806,065	$	1,479,764	$	1,516,046	$	692,812	$	2,005,757	$	6,603,966
Special mention	—		30,361		68,072		78,087		149,729		99,131		425,380
Substandard	—		11,282		34,473		107,217		33,962		248,375		435,309
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total CRE	$	103,522	$	847,708	$	1,582,309	$	1,701,350	$	876,503	$	2,353,263	$	7,464,655
C&I
Pass	$	1,313,051	$	4,282,186	$	3,075,735	$	2,038,193	$	811,732	$	2,770,312	$	14,291,209
Special mention	8,787		15,517		164,262		154,776		33,270		301,234		677,846
Substandard	13,504		52,311		15,722		158,401		56,482		249,089		545,509
Doubtful	1,535		2,387		—		—		1,367		—		5,289
N/A(2)	145,332		383,326		274,674		67,527		13,081		19,290		903,230
Total C&I	$	1,482,209	$	4,735,727	$	3,530,393	$	2,418,897	$	915,932	$	3,339,925	$	16,423,083
Multifamily
Pass	$	244,242	$	807,657	$	1,874,793	$	1,123,727	$	1,008,606	$	1,684,412	$	6,743,437
Special mention	—		46,000		25,105		136,006		164,125		76,812		448,048
Substandard	—		26,355		207,070		271,100		222,205		215,234		941,964
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total Multifamily	$	244,242	$	880,012	$	2,106,968	$	1,530,833	$	1,394,936	$	1,976,458	$	8,133,449
Remaining commercial
Pass	$	1,168,060	$	2,808,636	$	1,241,906	$	679,578	$	379,362	$	1,141,550	$	7,419,092
Special mention	—		50		1,999		4,332		87		6,900		13,368
Substandard	—		2,633		6,714		6,480		3,776		12,733		32,336
Doubtful	261		—		—		87		—		—		348
N/A	—		—		—		—		—		—		—
Total Remaining commercial	$	1,168,321	$	2,811,319	$	1,250,619	$	690,477	$	383,225	$	1,161,183	$	7,465,144
Total Commercial loans
Pass	$	2,828,875	$	8,704,544	$	7,672,198	$	5,357,544	$	2,892,512	$	7,602,031	$	35,057,704
Special mention	8,787		91,928		259,438		373,201		347,211		484,077		1,564,642
Substandard	13,504		92,581		263,979		543,198		316,425		725,431		1,955,118
Doubtful	1,796		2,387		—		87		1,367		—		5,637
N/A(2)	145,332		383,326		274,674		67,527		13,081		19,290		903,230
Total commercial loans	$	2,998,294	$	9,274,766	$	8,470,289	$	6,341,557	$	3,570,596	$	8,830,829	$	39,486,331

(1)Includes $183.9 million of LHFS at March 31, 2021.

(2)Consists of loans that have not been assigned a regulatory rating.

(3)Loans originated during the year-to-date ended March 31, 2021.

21

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

December 31, 2020	Commercial Loan Portfolio (1)
(dollars in thousands)	Amortized Cost by Origination Year
Regulatory Rating:	2020(3)		2019		2018		2017		2016		Prior		Total
CRE
Pass	$	722,210	$	1,424,392	$	1,656,560	$	816,607	$	542,979	$	1,536,812	$	6,699,560
Special mention	28,876		15,480		81,167		43,368		79,555		83,751		332,197
Substandard	8,259		16,609		29,761		33,833		45,936		189,716		324,114
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total CRE	$	759,345	$	1,456,481	$	1,767,488	$	893,808	$	668,470	$	1,810,279	$	7,355,871
C&I
Pass	$	4,661,409	$	3,365,828	$	2,798,209	$	868,373	$	585,083	$	2,305,305	$	14,584,207
Special mention	11,000		136,413		134,388		49,601		99,042		254,102		684,546
Substandard	60,034		15,309		173,900		59,814		84,642		213,908		607,607
Doubtful	3,153		145		80		1,616		1,282		11,226		17,502
N/A(2)	411,319		294,652		75,091		15,101		15,388		54,835		866,386
Total C&I	$	5,146,915	$	3,812,347	$	3,181,668	$	994,505	$	785,437	$	2,839,376	$	16,760,248
Multifamily
Pass	$	880,199	$	1,938,271	$	1,361,178	$	1,198,819	$	503,267	$	1,365,066	$	7,246,800
Special mention	—		39,433		147,872		110,906		31,348		59,072		388,631
Substandard	5,355		104,945		203,437		148,251		49,445		224,038		735,471
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total Multifamily	$	885,554	$	2,082,649	$	1,712,487	$	1,457,976	$	584,060	$	1,648,176	$	8,370,902
Remaining commercial
Pass	$	3,530,625	$	1,416,704	$	766,454	$	443,244	$	199,297	$	1,038,584	$	7,394,908
Special mention	53		11,096		11,271		105		83		8,102		30,710
Substandard	2,115		3,974		4,181		4,246		5,983		9,160		29,659
Doubtful	351		—		99		—		101		8		559
N/A	—		—		—		—		—		—		—
Total Remaining commercial	$	3,533,144	$	1,431,774	$	782,005	$	447,595	$	205,464	$	1,055,854	$	7,455,836
Total Commercial loans
Pass	$	9,794,443	$	8,145,195	$	6,582,401	$	3,327,043	$	1,830,626	$	6,245,767	$	35,925,475
Special mention	39,929		202,422		374,698		203,980		210,028		405,027		1,436,084
Substandard	75,763		140,837		411,279		246,144		186,006		636,822		1,696,851
Doubtful	3,504		145		179		1,616		1,383		11,234		18,061
N/A(2)	411,319		294,652		75,091		15,101		15,388		54,835		866,386
Total commercial loans	$	10,324,958	$	8,783,251	$	7,443,648	$	3,793,884	$	2,243,431	$	7,353,685	$	39,942,857

(1)Includes $254.5 million of LHFS at December 31, 2020.

(2)Consists of loans that have not been assigned a regulatory rating.

(3)Loans originated during the year ended December 31, 2020.

22

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Consumer Lending Asset Quality Indicators-Credit Score

Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score determined at origination as follows:

As of March 31, 2021	RICs and auto loans
(dollars in thousands)	Amortized Cost by Origination Year(3)
Credit Score Range	2021(2)		2020		2019		2018		2017		Prior		Total		Percent
No FICO(1)	$	421,665	$	1,177,775	$	720,807	$	389,629	$	397,597	$	278,547	$	3,386,020	8.4	%
<600	1,906,288		5,571,043		3,909,143		2,332,641		969,295		1,054,874		15,743,284		38.8	%
600-639	913,689		2,445,588		1,656,253		863,647		282,896		309,232		6,471,305		16.0	%
>=640	2,758,390		6,234,481		4,243,550		1,201,264		222,718		254,998		14,915,401		36.8	%
Total	$	6,000,032	$	15,428,887	$	10,529,753	$	4,787,181	$	1,872,506	$	1,897,651	$	40,516,010	100.0	%

(1)    Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model.

(2)     Loans originated during the year-to-date ended March 31, 2021.

(3)    Excludes LHFS.

As of December 31, 2020	RICs and auto loans
(dollars in thousands)	Amortized Cost by Origination Year(3)
Credit Score Range	2020(2)		2019		2018		2017		2016		Prior		Total		Percent
No FICO(1)	$	1,326,026	$	839,412	$	450,539	$	484,975	$	230,382	$	142,746	$	3,474,080	8.5	%
<600	6,056,260		4,373,991		2,648,215		1,126,742		685,830		634,480		15,525,518		38.2	%
600-639	2,782,566		1,912,731		1,001,985		335,111		229,690		173,501		6,435,584		15.8	%
>=640	8,427,478		4,832,173		1,382,133		264,635		200,430		156,611		15,263,460		37.5	%
Total	$	18,592,330	$	11,958,307	$	5,482,872	$	2,211,463	$	1,346,332	$	1,107,338	$	40,698,642	100.0	%

(1)    Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model.

(2)     Loans originated during the year ended December 31, 2020.

(3)    Excludes LHFS.

Consumer Lending Asset Quality Indicators-FICO and LTV Ratio

For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's CECL loss calculation incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated LGD for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted.

FICO scores are refreshed quarterly, where possible. The indicators disclosed represent the credit scores for loans as of the date presented based on the most recent assessment performed.

23

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows:

As of March 31, 2021	Residential Mortgages(1)(3)
(dollars in thousands)	Amortized Cost by Origination Year
FICO Score	2021(4)		2020		2019		2018		2017		Prior		Grand Total
N/A(2)
LTV <= 70%	$	—	$	744	$	—	$	518	$	497	$	3,110	$	4,869
70.01-80%	—		—		—		—		—		—		—
80.01-90%	—		—		—		—		—		—		—
90.01-100%	—		—		—		—		—		—		—
100.01-110%	—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—
LTV - N/A(2)	37,071		2,914		2,515		1,382		1,797		6,923		52,602
<600
LTV <= 70%	$	—	$	1,185	$	6,274	$	9,679	$	12,297	$	115,123	$	144,558
70.01-80%	—		1,569		5,241		7,130		7,199		4,239		25,378
80.01-90%	—		1,090		9,759		5,717		414		624		17,604
90.01-100%	—		231		122		—		—		540		893
100.01-110%	—		—		—		—		—		109		109
LTV>110%	—		—		—		—		—		1,294		1,294
LTV - N/A(2)	—		—		—		—		—		58		58
600-639
LTV <= 70%	$	70	$	2,158	$	5,122	$	6,220	$	8,739	$	83,708	$	106,017
70.01-80%	114		4,441		5,400		2,293		6,364		4,743		23,355
80.01-90%	—		2,137		7,927		3,136		328		516		14,044
90.01-100%	—		1,811		—		—		—		522		2,333
100.01-110%	—		—		—		—		—		588		588
LTV>110%	—		—		—		—		—		30		30
LTV - N/A(2)	—		—		—		—		—		30		30
640-679
LTV <= 70%	$	364	$	13,521	$	18,014	$	19,350	$	27,351	$	146,119	$	224,719
70.01-80%	—		12,550		12,814		6,717		6,190		5,061		43,332
80.01-90%	276		4,614		20,201		8,902		488		1,638		36,119
90.01-100%	2,130		8,881		304		—		—		519		11,834
100.01-110%	—		—		—		—		—		186		186
LTV>110%	—		—		—		—		—		205		205
LTV - N/A(2)	—		—		—		—		—		—		—
680-719
LTV <= 70%	$	8,075	$	36,981	$	53,762	$	41,202	$	56,384	$	226,857	$	423,261
70.01-80%	7,232		24,255		30,992		14,872		11,216		6,184		94,751
80.01-90%	139		11,481		37,592		14,042		342		887		64,483
90.01-100%	8,221		18,874		—		—		—		317		27,412
100.01-110%	—		—		—		—		—		241		241
LTV>110%	—		—		—		—		—		699		699
LTV - N/A(2)	—		—		—		—		—		69		69
720-759
LTV <= 70%	$	47,926	$	115,245	$	89,795	$	83,558	$	128,900	$	371,639	$	837,063
70.01-80%	23,345		81,305		53,647		23,528		21,989		10,535		214,349
80.01-90%	938		21,755		64,492		20,687		364		1,965		110,201
90.01-100%	6,612		28,628		455		—		—		280		35,975
100.01-110%	—		—		—		—		—		529		529
LTV>110%	—		—		—		—		—		314		314
LTV - N/A(2)	—		—		—		—		—		113		113
>=760
LTV <= 70%	$	95,639	$	451,895	$	299,613	$	205,110	$	375,279	$	1,395,556	$	2,823,092
70.01-80%	63,426		225,510		161,885		45,390		49,518		14,255		559,984
80.01-90%	4,505		56,989		117,564		32,160		739		3,989		215,946
90.01-100%	6,963		32,122		69		—		568		804		40,526
100.01-110%	—		—		—		—		—		942		942
LTV>110%	—		—		—		—		—		1,592		1,592
LTV - N/A(2)	—		—		—		—		—		336		336
Total - All FICO Bands
LTV <= 70%	$	152,074	$	621,729	$	472,580	$	365,637	$	609,447	$	2,342,112	$	4,563,579
70.01-80%	94,117		349,630		269,979		99,930		102,476		45,017		961,149
80.01-90%	5,858		98,066		257,535		84,644		2,675		9,619		458,397
90.01-100%	23,926		90,547		950		—		568		2,982		118,973
100.01-110%	—		—		—		—		—		2,595		2,595
LTV>110%	—		—		—		—		—		4,134		4,134
LTV - N/A(2)	37,071		2,914		2,515		1,382		1,797		7,529		53,208
Grand Total	$	313,046	$	1,162,886	$	1,003,559	$	551,593	$	716,963	$	2,413,988	$	6,162,035

(1) Excludes LHFS.

(2) Balances in the "N/A" range for LTV or FICO score primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable.

(3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company.

(4) Loans originated during the year-to-date ended March 31, 2021.

24

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of March 31, 2021	Home Equity Loans and Lines of Credit(2)
(in thousands)	Amortized Cost by Origination Year
FICO Score	2021(4)		2020		2019		2018		2017		Prior		Total		Revolving
N/A(2)
LTV <= 70%	$	—	$	80	$	—	$	246	$	147	$	853	$	1,326	$	1,326
70.01-90%	—		—		30		—		—		—		30		30
90.01-110%	—		—		30		—		—		—		30		30
LTV>110%	—		—		—		—		—		—		—		—
LTV - N/A(2)	649		3,837		4,957		6,099		5,821		84,661		106,024		52,289
<600
LTV <= 70%	$	—	$	526	$	2,735	$	9,700	$	11,394	$	129,911	$	154,266	$	135,697
70.01-90%	—		413		1,295		2,206		1,262		11,051		16,227		14,302
90.01-110%	—		—		—		—		—		1,405		1,405		1,141
LTV>110%	—		—		—		—		—		1,270		1,270		1,255
LTV - N/A(2)	—		—		—		—		15		541		556		535
600-639
LTV <= 70%	$	—	$	1,518	$	3,225	$	9,354	$	11,965	$	109,133	$	135,195	$	127,298
70.01-90%	—		368		3,747		4,030		2,061		7,484		17,690		16,694
90.01-110%	—		—		—		—		—		1,902		1,902		1,806
LTV>110%	—		—		—		—		—		2,871		2,871		2,645
LTV - N/A(2)	—		—		—		—		—		13		13		13
640-679
LTV <= 70%	$	132	$	5,856	$	14,174	$	21,457	$	26,246	$	158,816	$	226,681	$	216,693
70.01-90%	—		1,564		6,201		6,432		1,801		15,252		31,250		30,474
90.01-110%	—		—		56		—		—		5,416		5,472		4,943
LTV>110%	—		47		—		—		—		2,140		2,187		1,828
LTV - N/A(2)	—		—		—		—		100		82		182		162
680-719
LTV <= 70%	$	4,580	$	25,733	$	31,926	$	49,428	$	53,745	$	281,152	$	446,564	$	433,170
70.01-90%	153		5,964		13,978		14,180		5,518		22,178		61,971		61,234
90.01-110%	—		—		—		—		—		5,592		5,592		5,179
LTV>110%	—		—		—		—		—		4,933		4,933		4,773
LTV - N/A(2)	—		60		85		—		—		117		262		262
720-759
LTV <= 70%	$	7,177	$	39,711	$	53,423	$	69,503	$	83,499	$	396,208	$	649,521	$	636,513
70.01-90%	200		14,659		21,770		22,507		7,628		32,473		99,237		97,946
90.01-110%	—		—		69		—		—		5,698		5,767		5,000
LTV>110%	—		—		—		—		—		6,354		6,354		6,299
LTV - N/A(2)	—		86		65		—		65		121		337		325
>=760
LTV <= 70%	$	16,902	$	122,855	$	150,638	$	185,603	$	193,382	$	1,013,251	$	1,682,631	$	1,648,185
70.01-90%	88		26,905		50,397		41,323		15,887		78,916		213,516		209,872
90.01-110%	—		421		7		—		—		18,338		18,766		17,678
LTV>110%	26		699		54		—		—		9,822		10,601		10,098
LTV - N/A(2)	10		227		550		126		67		420		1,400		1,400
Total - All FICO Bands
LTV <= 70%	$	28,791	$	196,279	$	256,121	$	345,291	$	380,378	$	2,089,324	$	3,296,184	$	3,198,882
LTV 70.01 - 90%	441		49,873		97,418		90,678		34,157		167,354		439,921		430,552
LTV 90.01 - 110%	—		421		162		—		—		38,351		38,934		35,777
LTV>110%	26		746		54		—		—		27,390		28,216		26,898
LTV - N/A(2)	659		4,210		5,657		6,225		6,068		85,955		108,774		54,986
Grand Total	$	29,917	$	251,529	$	359,412	$	442,194	$	420,603	$	2,408,374	$	3,912,029	$	3,747,095

(1) - (4) Refer to corresponding notes above.

25

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of December 31, 2020	Residential Mortgages(1)(3)
(dollars in thousands)	Amortized Cost by Origination Year
FICO Score	2020(4)		2019		2018		2017		2016		Prior		Grand Total
N/A(2)
LTV <= 70%	$	750	$	—	$	521	$	500	$	—	$	3,148	$	4,919
70.01-80%	—		—		—		—		—		—		—
80.01-90%	—		—		—		—		—		—		—
90.01-100%	—		—		—		—		—		—		—
100.01-110%	—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—
LTV - N/A(2)	109,388		2,170		1,200		1,547		1,485		4,410		120,200
<600
LTV <= 70%	$	876	$	3,988	$	6,255	$	13,646	$	13,775	$	109,076	$	147,616
70.01-80%	1,053		5,235		4,603		7,707		3,406		2,832		24,836
80.01-90%	221		8,801		8,442		1,577		—		1,102		20,143
90.01-100%	292		2,792		—		—		219		690		3,993
100.01-110%	—		—		—		—		—		353		353
LTV>110%	—		—		—		—		—		1,445		1,445
LTV - N/A(2)	—		—		—		—		—		92		92
600-639
LTV <= 70%	$	3,058	$	3,923	$	4,275	$	11,593	$	10,710	$	81,496	$	115,055
70.01-80%	1,585		4,839		3,901		5,300		2,040		2,935		20,600
80.01-90%	1,233		6,910		5,693		1,870		249		581		16,536
90.01-100%	2,321		2,364		—		—		—		193		4,878
100.01-110%	—		—		—		—		—		707		707
LTV>110%	—		—		—		—		—		333		333
LTV - N/A(2)	—		—		—		—		—		—		—
640-679
LTV <= 70%	$	11,264	$	21,946	$	17,039	$	24,447	$	26,992	$	124,559	$	226,247
70.01-80%	12,585		18,756		8,079		7,117		1,377		2,426		50,340
80.01-90%	2,385		18,975		12,715		1,265		—		1,108		36,448
90.01-100%	7,256		4,501		—		—		—		573		12,330
100.01-110%	—		—		—		—		—		240		240
LTV>110%	—		—		—		—		—		432		432
LTV - N/A(2)	—		—		—		—		—		—		—
680-719
LTV <= 70%	$	34,802	$	49,625	$	41,447	$	56,362	$	54,836	$	196,173	$	433,245
70.01-80%	38,582		37,546		20,202		18,615		5,047		4,556		124,548
80.01-90%	7,616		39,239		22,510		2,195		—		3,025		74,585
90.01-100%	29,050		8,147		—		—		—		526		37,723
100.01-110%	101		—		—		—		—		475		576
LTV>110%	—		—		—		—		—		802		802
LTV - N/A(2)	—		—		—		—		—		73		73
720-759
LTV <= 70%	$	105,769	$	89,140	$	88,485	$	145,301	$	132,720	$	285,308	$	846,723
70.01-80%	81,595		62,488		29,767		25,421		8,163		5,334		212,768
80.01-90%	16,714		57,807		30,850		2,754		355		1,566		110,046
90.01-100%	37,846		12,066		—		—		—		563		50,475
100.01-110%	—		—		—		—		—		68		68
LTV>110%	—		—		—		—		—		206		206
LTV - N/A(2)	—		—		—		—		—		227		227
>=760
LTV <= 70%	$	381,713	$	335,559	$	224,505	$	456,792	$	527,624	$	1,066,295	$	2,992,488
70.01-80%	221,896		227,139		71,681		48,411		17,893		8,473		595,493
80.01-90%	42,464		134,309		50,128		7,977		—		3,886		238,764
90.01-100%	37,279		21,057		—		—		74		1,419		59,829
100.01-110%	—		—		—		571		—		1,008		1,579
LTV>110%	—		—		—		—		92		1,734		1,826
LTV - N/A(2)	—		—		—		—		—		381		381
Total - All FICO Bands
LTV <= 70%	$	538,232	$	504,181	$	382,527	$	708,641	$	766,657	$	1,866,055	$	4,766,293
70.01-80%	357,296		356,003		138,233		112,571		37,926		26,556		1,028,585
80.01-90%	70,633		266,041		130,338		17,638		604		11,268		496,522
90.01-100%	114,044		50,927		—		—		293		3,964		169,228
100.01-110%	101		—		—		571		—		2,851		3,523
LTV>110%	—		—		—		—		92		4,952		5,044
LTV - N/A(2)	109,388		2,170		1,200		1,547		1,485		5,183		120,973
Grand Total	$	1,189,694	$	1,179,322	$	652,298	$	840,968	$	807,057	$	1,920,829	$	6,590,168

(1) Excludes LHFS.

(2) Balances in the "N/A" range for LTV or FICO score primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable.

(3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company.

(4) Loans originated during the year ended December 31, 2020.

26

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of December 31, 2020	Home Equity Loans and Lines of Credit(2)
(in thousands)	Amortized Cost by Origination Year
FICO Score	2020(4)		2019		2018		2017		2016		Prior		Total		Revolving
N/A(2)
LTV <= 70%	$	—	$	—	$	—	$	—	$	77	$	531	$	608	$	608
70.01-90%	8		—		—		—		—		—		8		8
90.01-110%	—		—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—		—
LTV - N/A(2)	2,840		4,407		5,504		5,514		4,083		83,060		105,408		53,654
<600
LTV <= 70%	$	727	$	3,389	$	7,255	$	10,780	$	15,566	$	121,240	$	158,957	$	137,921
70.01-90%	238		1,901		4,029		2,727		1,698		13,383		23,976		21,484
90.01-110%	—		—		—		—		—		2,389		2,389		2,017
LTV>110%	—		—		—		—		—		2,391		2,391		2,369
LTV - N/A(2)	—		—		—		15		—		562		577		555
600-639
LTV <= 70%	$	1,265	$	2,589	$	8,921	$	13,240	$	11,873	$	100,148	$	138,036	$	128,515
70.01-90%	728		3,149		5,618		2,491		433		8,812		21,231		19,784
90.01-110%	—		—		—		—		—		1,803		1,803		1,706
LTV>110%	—		—		—		—		—		3,235		3,235		2,858
LTV - N/A(2)	—		—		—		—		—		51		51		29
640-679
LTV <= 70%	$	4,983	$	15,432	$	23,718	$	26,211	$	19,167	$	152,823	$	242,334	$	231,152
70.01-90%	2,166		8,599		10,455		5,391		1,377		17,425		45,413		44,187
90.01-110%	—		53		—		—		—		6,279		6,332		5,784
LTV>110%	48		—		—		—		—		723		771		533
LTV - N/A(2)	95		—		—		100		—		70		265		265
680-719
LTV <= 70%	$	26,177	$	31,112	$	49,618	$	53,778	$	49,893	$	249,565	$	460,143	$	444,254
70.01-90%	8,483		17,515		19,442		11,250		2,996		24,541		84,227		82,534
90.01-110%	90		—		—		—		—		7,810		7,900		7,128
LTV>110%	—		—		—		—		—		5,756		5,756		5,477
LTV - N/A(2)	—		144		—		63		—		149		356		351
720-759
LTV <= 70%	$	39,927	$	49,716	$	62,795	$	79,821	$	68,503	$	348,679	$	649,441	$	634,206
70.01-90%	14,064		28,552		30,553		15,094		5,386		35,066		128,715		126,755
90.01-110%	—		69		—		—		—		8,270		8,339		7,128
LTV>110%	—		—		—		—		—		7,611		7,611		7,313
LTV - N/A(2)	35		56		—		253		—		122		466		466
>=760
LTV <= 70%	$	112,532	$	149,381	$	178,602	$	188,693	$	156,633	$	896,901	$	1,682,742	$	1,646,127
70.01-90%	30,306		61,647		60,023		34,640		11,120		86,265		284,001		280,811
90.01-110%	396		21		—		—		—		22,839		23,256		22,252
LTV>110%	710		62		—		—		—		9,700		10,472		9,899
LTV - N/A(2)	185		554		129		68		—		359		1,295		1,284
Total - All FICO Bands
LTV <= 70%	$	185,611	$	251,619	$	330,909	$	372,523	$	321,712	$	1,869,887	$	3,332,261	$	3,222,783
LTV 70.01 - 90%	55,993		121,363		130,120		71,593		23,010		185,492		587,571		575,563
LTV 90.01 - 110%	486		143		—		—		—		49,390		50,019		46,015
LTV>110%	758		62		—		—		—		29,416		30,236		28,449
LTV - N/A(2)	3,155		5,161		5,633		6,013		4,083		84,373		108,418		56,604
Grand Total	$	246,003	$	378,348	$	466,662	$	450,129	$	348,805	$	2,218,558	$	4,108,505	$	3,929,414

(1) - (4) Refer to corresponding notes above

27

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

TDR Loans

The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated:

(in thousands)	March 31, 2021		December 31, 2020
Performing	$	4,352,785	$	3,850,622
Non-performing	451,192		473,507
Total (1)	$	4,803,977	$	4,324,129

(1) Excludes LHFS.

The increase in total TDRs was primarily due to the resumption of the pre-COVID-19 method of determining whether or not a modification qualifies as a TDR for RICs effective January 1, 2021.

TDR Activity by Class of Financing Receivable

The Company's modifications consist primarily of term extensions. The following tables detail the activity of TDRs for the three-month periods ended March 31, 2021 and 2020:

	Three-Month Period Ended March 31, 2021
	Number of Contracts	Pre-TDR Amortized Cost(1)		Post-TDR Amortized Cost(2)
	(dollars in thousands)
Commercial:
CRE	3	$	7,952	$	7,952
C&I	311	15,512		15,568
Other commercial	164	13,635		13,635
Consumer:
Residential mortgages(3)	93	20,109		19,990
Home equity loans and lines of credit	43	4,542		4,748
RICs and auto loans	45,665	953,819		959,309
Personal unsecured loans	25	248		244
Other consumer	9	408		408
Total	46,313	$	1,016,225	$	1,021,854

(1) Pre-TDR modification amount is the month-end balance prior to the month in which the modification occurred.

(2) Post-TDR modification amount is the month-end balance for the month in which the modification occurred.

(3) The post-TDR modification amounts for residential mortgages exclude interest reserves.

	Three-Month Period Ended March 31, 2020
	Number of Contracts	Pre-TDR Recorded Investment(1)		Post-TDR Recorded Investment(2)
	(dollars in thousands)
Commercial:
CRE	4	$	2,287	$	2,282
C&I	35	834		837
Other commercial	1	45		45
Consumer:
Residential mortgages(3)	14	1,916		2,060
Home equity loans and lines of credit	28	2,074		2,095
RICs and auto loans	9,867	178,057		178,435
Personal unsecured loans	1	—		—
Other consumer	1	12		12
Total	9,951	$	185,225	$	185,766

(1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred.

(2)Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred.

(3)The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves.

28

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

TDRs Which Have Subsequently Defaulted

A TDR is generally considered to have subsequently defaulted if, after modification, the loan becomes 90 DPD. For RICs, a TDR is considered to have subsequently defaulted after modification at the earlier of the date of repossession or 120 DPD. The following table details period-end amortized cost balances of TDRs that became TDRs during the past twelve-month period and have subsequently defaulted during the three-month periods ended March 31, 2021 and 2020, respectively.

	Three-Month Period Ended March 31,
	2021			2020
	Number of Contracts	Recorded Investment(1)		Number of Contracts	Recorded Investment(1)
	(dollars in thousands)
Commercial
CRE	—	$	—	14	$	2,909
C&I	30	1,172		12	7,390
Multifamily	—	—		—	—
Other commercial	1	17		1	45
Consumer:
Residential mortgages	—	—		22	3,347
Home equity loans and lines of credit	1	613		15	2,094
RICs and auto loans	5,656	110,780		4,086	69,239
Personal unsecured loans	—	—		10	101
Other consumer	—	—		—	—
Total	5,688	$	112,582	4,160	$	85,125

(1)Represents the period-end balance. Does not include Chapter 7 bankruptcy TDRs.

29

NOTE 4. OPERATING LEASE ASSETS, NET

The Company has operating leases, including leased vehicles and commercial equipment vehicles and aircraft which are included in the Company's Condensed Consolidated Balance Sheets as Operating lease assets, net. The leased vehicle portfolio consists primarily of leases originated under the MPLFA.

Income continues to accrue during the extension period and remaining lease payments are recorded on a straight-line basis over the modified lease term.

Operating lease assets, net consisted of the following as of March 31, 2021 and December 31, 2020:

(in thousands)	March 31, 2021		December 31, 2020
Leased vehicles	$	21,907,106	$	22,056,063
Less: accumulated depreciation	(4,633,289)		(4,796,595)
Depreciated net capitalized cost	17,273,817		17,259,468
Manufacturer Subvention payments, net of accretion	(867,231)		(934,381)
Origination fees and other costs	71,638		66,020
Leased vehicles, net	16,478,224		16,391,107
Commercial equipment vehicles and aircraft, gross	28,624		28,661
Less: accumulated depreciation	(7,781)		(6,839)
Commercial equipment vehicles and aircraft, net	20,843		21,822
Total operating lease assets, net	$	16,499,067	$	16,412,929

The following summarizes the future minimum rental payments due to the Company as lessor under operating leases as of March 31, 2021 (in thousands):

2021	$	2,166,282
2022	1,680,876
2023	881,298
2024	74,450
2025	2,579
Thereafter	5,472
Total	$	4,810,957

During the three-month periods ended March 31, 2021, and 2020 the Company recognized $108.3 million, and $27.0 million, respectively, of net gains on the sale of operating lease assets that had been returned to the Company at the end of the lease term. These amounts are recorded within Miscellaneous income, net in the Company's Condensed Consolidated Statements of Operations.

NOTE 5. GOODWILL AND OTHER INTANGIBLES

Goodwill

Goodwill is assigned to reporting units, which are operating segments or one level below an operating segment, as of the acquisition date. The following table presents the Company's goodwill by its reporting units as of March 31, 2021:

(in thousands)	CBB		C&I		CRE & VF		CIB		SC		Total
Goodwill at March 31, 2021	$	297,802	$	52,198	$	1,095,071	$	131,130	$	1,019,960	$	2,596,161

During the three-month periods ended March 31, 2021 and 2020, there were no disposals, additions, impairments or re-allocations of goodwill.

The Company evaluates goodwill for impairment at the reporting unit level. The Company completes its annual goodwill impairment test as of October 1 each year. The Company conducted its last annual goodwill impairment tests as of October 1, 2020 using generally accepted valuation methods. As a result of that impairment test, no goodwill impairment was identified.

30

NOTE 5. GOODWILL AND OTHER INTANGIBLES (continued)

During the second quarter of 2020, primarily due to the ongoing economic impacts of the COVID-19 pandemic, the Company determined that a goodwill triggering event occurred for the CBB, C&I, and CRE & VF reporting units. Based on its goodwill impairment analysis performed as of June 30, 2020, the Company concluded that a goodwill impairment charge of $1.6 billion and $0.3 billion was required for the CBB and C&I reporting units, respectively. The CRE & VF reporting unit’s estimated fair value exceeded its carrying value by less than 5%. The goodwill allocated to these reporting units has become more sensitive to impairment as the valuation is highly correlated with forecasted interest rates, credit costs, and other factors.

During the fourth quarter of 2020, the Company implemented organizational changes which resulted in the transfer of Upper Business Banking customers into the C&I segment from the CBB segment. Refer to Note 17 to these Consolidated Financial Statements for additional details on the Company's reportable segments. As a result of the re-organization, the Company re-allocated approximately $25.1 million of goodwill from the CBB reporting unit to the C&I reporting unit. Upon re-allocation, the Company performed a post evaluation for impairment on the CBB and C&I reporting units utilizing assumptions consistent with our October 1, 2020 impairment test and noted no impairment.

Other Intangible Assets

The following table details amounts related to the Company's intangible assets subject to amortization for the dates indicated.

	March 31, 2021				December 31, 2020
(in thousands)	Net Carrying Amount		Accumulated Amortization		Net Carrying Amount		Accumulated Amortization
Intangibles subject to amortization:
Dealer networks	$	301,583	$	(278,417)	$	308,768	$	(271,232)
Chrysler relationship	31,250		(107,500)		35,000		(103,750)
Trade name	12,000		(6,000)		12,300		(5,700)
Other intangibles	1,428		(55,745)		1,479		(55,694)
Total intangibles subject to amortization	$	346,261	$	(447,662)	$	357,547	$	(436,376)

At March 31, 2021 and December 31, 2020, the Company did not have any intangibles, other than goodwill, that were not subject to amortization.

Amortization expense on intangible assets was $11.3 million, and $14.7 million for the three-month periods ended March 31, 2021, and 2020, respectively.

31

NOTE 5. GOODWILL AND OTHER INTANGIBLES (continued)

The estimated aggregate amortization expense related to intangibles, excluding any impairment charges, for each of the five succeeding calendar years ending December 31 is:

Year	Calendar Year Amount		Recorded To Date		Remaining Amount To Record
	(in thousands)
2021	$	39,904	$	11,286	$	28,618
2022	39,901		—		39,901
2023	28,649		—		28,649
2024	24,792		—		24,792
2025	24,757		—		24,757
Thereafter	199,544		—		199,544

NOTE 6. OTHER ASSETS

The following is a detail of items that comprised Other assets at March 31, 2021 and December 31, 2020:

(in thousands)	March 31, 2021		December 31, 2020
Operating lease ROU assets	$	530,360	$	540,222
Deferred tax assets	—		11,114
Accrued interest receivable	554,748		634,509
Derivative assets at fair value	904,932		1,219,090
Other repossessed assets	239,031		207,900
Equity method investments	255,173		272,633
MSRs	86,653		77,545
OREO	24,909		29,799
Income tax receivables	186,211		225,736
Prepaid expense	253,491		225,251
Miscellaneous assets and receivables	602,856		608,431
Total Other assets	$	3,638,364	$	4,052,230

Operating lease ROU assets

We have operating leases for real estate and non-real estate assets. Real estate leases relate to office space and bank/lending retail branches. Non-real estate leases include data centers, ATMs, vehicles and certain equipment leases. Real estate leases may include one or more options to renew, with renewal terms that can extend the lease term generally from one to five years. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease.

For the three-month periods ended March 31, 2021 and 2020 operating lease expenses were $39.7 million and $35.1 million, respectively. Sublease income was $1.1 million and $1.5 million, respectively, for the three-month periods ended March 31, 2021 and 2020. These are reported within Occupancy and equipment expenses in the Company’s Condensed Consolidated Statements of Operations.

32

NOTE 6. OTHER ASSETS (continued)

Supplemental balance sheet information related to leases was as follows:

Maturity of Lease Liabilities at March 31, 2021	Total Operating leases
	(in thousands)
2021	$	103,242
2022	129,374
2023	112,349
2024	97,056
2025	71,950
Thereafter	142,678
Total lease liabilities	$	656,649
Less: Interest	(56,763)
Present value of lease liabilities	$	599,886

Supplemental Balance Sheet Information	March 31, 2021	December 31, 2020
Operating lease ROU assets	$530,360	$540,222
Other liabilities	599,886	606,000
Weighted-average remaining lease term (years)	6.3	6.5
Weighted-average discount rate	2.9%	2.9%

	Three-Month Period Ended March 31,
Other Information	2021		2020
	(in thousands)
Operating cash flows from operating leases(1)	$	(35,499)	$	(33,110)
Leased assets obtained in exchange for new operating lease liabilities	$	15,653	$	4,372

(1) Activity is included within the net change in other liabilities on the Consolidated SCF.

The Company made approximately $1.3 million and $1.0 million in payments during the three-month periods ended March 31, 2021 and 2020, respectively, to Santander for rental of certain office space. The related ROU assets and lease liabilities were approximately $8.0 million and $12.4 million at March 31, 2021 and 2020, respectively.

The remainder of Other assets is comprised of:

•Deferred tax asset, net - Refer to Note 14 of these Condensed Consolidated Financial Statements for more information on tax-related activities.

•Derivative assets at fair value - Refer to the "Offsetting of Financial Assets" table in Note 11 to these Condensed Consolidated Financial Statements for the detail of these amounts.

•Equity method investments - The Company makes certain equity investments in various limited partnerships, some of which are considered VIEs, that invest in and lend to qualified community development entities, such as renewable energy investments, through the NMTC and CRA programs. The Company acts only in a limited partner capacity in connection with these partnerships, so the Company has determined that it is not the primary beneficiary of the partnerships because it does not have the power to direct the activities of the partnerships that most significantly impact the partnerships' economic performance.

•MSRs - See further discussion on the valuation of the MSRs in Note 12.

•Income tax receivables - Refer to Note 14 of these Condensed Consolidated Financial Statements for more information on tax-related activities.

•OREO and other repossessed assets includes property and vehicles recovered through foreclosure and repossession.

•Miscellaneous assets and receivables includes Subvention receivables in connection with the agreement with CCAP, investment and capital market receivables, derivatives trading receivables, and unapplied payments.

NOTE 7. VIEs

33

The Company transfers RICs and vehicle leases into newly formed Trusts that then issue one or more classes of notes payable backed by the collateral. The Company’s continuing involvement with these Trusts is in the form of servicing the assets and, generally, through holding residual interests in the Trusts. The Trusts are considered VIEs under GAAP, and the Company may or may not consolidate these VIEs on its Condensed Consolidated Balance Sheets.

For further description of the Company’s securitization activities, involvement with VIEs and accounting policies regarding consolidation of VIEs, see Part II, Item 8 - Financial Statements and Supplementary Data (Note 8) in the 2020 Annual Report on Form 10-K.

On-balance sheet VIEs

The assets of consolidated VIEs presented based upon the legal transfer of the underlying assets in order to reflect legal ownership, that can be used only to settle obligations of the consolidated VIEs and the liabilities of those entities for which creditors (or beneficial interest holders) do not have recourse to the Company's general credit, were as follows:

(in thousands)	March 31, 2021		December 31, 2020
Assets
Restricted cash	$	2,040,255	$	1,737,021
LHFS	—		581,938
LHFI	22,335,539		22,572,549
Operating lease assets, net	16,478,224		16,391,107
Various other assets	842,105		791,306
Total Assets	$	41,696,123	$	42,073,921
Liabilities
Notes payable	$	29,670,906	$	31,700,709
Various other liabilities	55,669		84,922
Total Liabilities	$	29,726,575	$	31,785,631

Certain amounts shown above are greater than the amounts shown in the corresponding line items in the accompanying Condensed Consolidated Balance Sheets due to intercompany eliminations between the VIEs and other entities consolidated by the Company. For example, for most of its securitizations, the Company retains one or more of the lowest tranches of bonds. Rather than showing investment in bonds as an asset and the associated debt as a liability, these amounts are eliminated in consolidation as required by GAAP.

The Company retains servicing rights for receivables transferred to the Trusts and receives a monthly servicing fee on the outstanding principal balance. Supplemental fees, such as late charges, for servicing the receivables are reflected in Miscellaneous income, net.

As of March 31, 2021 and December 31, 2020, the Company was servicing $27.3 billion and $27.7 billion, respectively, of gross RICs that have been transferred to consolidated Trusts. The remainder of the Company’s RICs remains unpledged.

34

NOTE 7. VIEs (continued)

A summary of the cash flows received from the consolidated Trusts for the three-month periods ended March 31, 2021, and 2020 is as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Assets securitized	$	4,123,051	$	6,675,730
Net proceeds from new securitizations (1)	$	3,586,124	$	3,876,529
Net proceeds from sale of retained bonds	63,781		54,467
Cash received for servicing fees (2)	228,188		246,743
Net distributions from Trusts (2)	1,140,377		866,936
Total cash received from Trusts	$	5,018,470	$	5,044,675

(1) Includes additional advances on existing securitizations.

(2) These amounts are not reflected in the accompanying Condensed Consolidated SCF because the cash flows are between the VIEs and other entities included in the consolidation.

Off-balance sheet VIEs

During the three-month periods ended March 31, 2021, and 2020, SC sold $1.9 billion and zero, respectively, of gross RICs to third-party investors in off-balance sheet securitizations for a gain of $7.2 million and zero, respectively. The gains were recorded in Investment losses, net, in the accompanying Condensed Consolidated Statements of Income.

As of March 31, 2021 and December 31, 2020, the Company was servicing $3.7 billion and $2.2 billion, respectively, of gross RICs that have been sold in off-balance sheet securitizations and were subject to an optional clean-up call. The portfolio was comprised as follows:

(in thousands)	March 31, 2021		December 31, 2020
Related party SPAIN securitizations	$	1,021,099	$	1,214,644
Third party SCART serviced securitizations	2,623,575		929,429
Third party CCAP securitizations	63,188		82,713
Total serviced for other portfolio	$	3,707,862	$	2,226,786

Other than repurchases of sold assets due to standard representations and warranties, the Company has no exposure to loss as a result of its involvement with these VIEs.

A summary of cash flows received from Trusts for the three-month periods ended March 31, 2021 and 2020, respectively, were as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Receivables securitized (1)	$	1,891,278	$	—
Net proceeds from new securitizations	1,779,532		—
Cash received for servicing fees	6,726		6,179
Total cash received from Trusts	$	1,786,258	$	6,179

(1) Represents the unpaid principal balance at the time of original securitization.

35

NOTE 8. DEPOSITS AND OTHER CUSTOMER ACCOUNTS

Deposits and other customer accounts are summarized as follows:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Percent of total deposits		Balance		Percent of total deposits
Interest-bearing demand deposits	$	11,736,994	15.8	%	$	11,097,595	14.7	%
Non-interest-bearing demand deposits	20,049,386		26.9	%	21,800,278		28.9	%
Savings	5,355,344		7.2	%	4,827,065		6.4	%
Customer repurchase accounts	316,490		0.4	%	323,398		0.4	%
Money market	33,690,892		45.3	%	33,358,315		44.4	%
CDs	3,299,593		4.4	%	3,897,056		5.2	%
Total deposits (1)	$	74,448,699	100.0	%	$	75,303,707	100.0	%

(1) Includes foreign deposits, as defined by the FRB, of $5.4 billion and $5.8 billion at March 31, 2021 and December 31, 2020, respectively.

Deposits collateralized by investment securities, loans, and other financial instruments totaled $2.5 billion and $2.2 billion at March 31, 2021 and December 31, 2020, respectively.

Demand deposit overdrafts that have been reclassified as loan balances were $158.5 million and $110.5 million at March 31, 2021 and December 31, 2020, respectively.

March 31, 2021 and December 31, 2020, the Company had $729.1 million and $768.2 million, respectively, of CDs greater than $250 thousand.

NOTE 9. BORROWINGS

Total borrowings and other debt obligations at March 31, 2021 were $43.4 billion, compared to $46.4 billion at December 31, 2020. The Company's debt agreements impose certain limitations on dividend payments and other transactions. The Company is currently in compliance with these limitations.

Periodically, as part of the Company's wholesale funding management, it opportunistically repurchases outstanding borrowings in the open market and subsequently retires the obligations.

SBNA

SBNA had no new securities issuance and did not repurchase any outstanding borrowings in the open market during the three-month periods ended March 31, 2021 and 2020.

SHUSA

SHUSA had no new securities issuance and did not repurchase any outstanding borrowings in the open market during the three-month period ended March 31, 2021.

During the three-month period ended March 31, 2020, the Company issued $500.0 million of debt, consisting of:

•A $500.0 million 5.83% senior fixed rate note due March 2023 to Santander, an affiliate.

During the three-month period ended March 31, 2020, the Company repurchased the following borrowings and other debt obligations:

•$1.0 billion of its 2.65% senior notes due April 2020.

36

NOTE 9. BORROWINGS (continued)

Parent Company and other Subsidiary Borrowings and Debt Obligations

The following table presents information regarding the Parent Company and its subsidiaries' borrowings and other debt obligations at the dates indicated:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Effective Rate		Balance		Effective Rate
Parent Company
4.45% senior notes due December 2021	$	491,602	4.61 %		$	491,411	4.61 %
3.70% senior notes due March 2022	707,697		3.67 %		707,896		3.67	%
3.40% senior notes due January 2023	997,619		3.54 %		997,298		3.54 %
3.50% senior notes due June 2024	996,915		3.60 %		996,687		3.60 %
4.50% senior notes due July 2025	1,097,219		4.56 %		1,097,074		4.56 %
4.40% senior notes due July 2027	1,049,540		4.40 %		1,049,531		4.40 %
2.88% senior notes due January 2024 (3)	750,000		2.88 %		750,000		2.88 %
5.83% senior notes due March 2023 (3)	500,000		5.83 %		500,000		5.83 %
3.24% senior notes due November 2026	914,622		3.97 %		913,239		3.97 %
3.45% senior notes, due June 2025	995,145		3.58 %		994,871		3.58 %
3.50% senior notes, due April 2023	447,056		3.52 %		447,039		3.52 %
Senior notes due June 2022(1)	427,934		1.24 %		427,925		1.84 %
Senior notes due January 2023 (2)	720,915		1.35 %		720,904		2.06 %
Senior notes due July 2023 (2)	439,037		1.33 %		439,022		2.04 %
Short-term borrowing due within one year, with an affiliate	—		—	%	123,453		2.00 %
Subsidiaries
2.00% subordinated debt maturing through 2021	11		2.00	%	11		2.00	%
Short-term borrowing with an affiliate, maturing January 2021	—		—	%	200,000		0.10	%
Short-term borrowing due within one year, maturing April 2021	6,750		0.05	%	15,750		0.05	%
Total Parent Company and subsidiaries' borrowings and other debt obligations	$	10,542,062	3.56	%	$	10,872,111	3.57	%

(1) These notes bear interest at a rate equal to the three-month LIBOR plus 100 basis points per annum.

(2) This note will bear interest at a rate equal to the three-month LIBOR plus 110 basis points per annum.

(3) These notes are with SHUSA's parent company, Santander.

SBNA Borrowings and Debt Obligations

The following table presents information regarding SBNA's borrowings and other debt obligations at the dates indicated:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Effective Rate		Balance		Effective Rate
FHLB advances, maturing through May 2022	$	860,000	0.65 %		$	1,150,000	0.64 %
Short-term borrowing due within one year, maturing April 2021	3,407		0.14	%	—		—	%
Total Bank borrowings and other debt obligations	$	863,407	0.65 %		$	1,150,000	0.64	%

SBNA had outstanding irrevocable letters of credit totaling $279.0 million from the FHLB of Pittsburgh at March 31, 2021 used to secure uninsured deposits placed with SBNA by state and local governments and their political subdivisions.

37

NOTE 9. BORROWINGS (continued)

Revolving Credit Facilities

The following tables present information regarding SC's credit facilities as of March 31, 2021 and December 31, 2020, respectively:

	March 31, 2021
(dollars in thousands)	Balance		Committed Amount		Effective Rate		Assets Pledged		Restricted Cash Pledged
Warehouse line due August 2022	$	167,000	$	500,000	1.95	%	$	592,553	$	—
Warehouse line due March 2022	1,072,345		1,250,000		0.63	%	1,719,708		1
Warehouse line due October 2022	—		1,500,000		2.59	%	159,339		—
Warehouse line due October 2022	—		3,500,000		3.22	%	1,378,224		—
Warehouse line due October 2022	—		500,000		3.96	%	118,970		570
Warehouse line due October 2022	658,500		2,100,000		3.32	%	968,850		103
Warehouse line due January 2022	450,700		1,000,000		1.16	%	1,142,351		—
Warehouse line due November 2022	—		500,000		0.92	%	392,637		—
Warehouse line due July 2022	—		900,000		—	%	—		1,684
Total facilities with third parties	$	2,348,545	$	11,750,000	1.58	%	$	6,472,632	$	2,358
Promissory note with Santander due June 2022	$	2,000,000	$	2,000,000	1.34	%	$	—	$	—
Promissory note with Santander due September 2022	2,000,000		2,000,000		1.04	%	—		—
Total facilities with related parties	$	4,000,000	$	4,000,000	1.19	%	$	—	$	—
Total SC revolving credit facilities	$	6,348,545	$	15,750,000	1.33	%	$	6,472,632	$	2,358

	December 31, 2020
(dollars in thousands)	Balance		Committed Amount		Effective Rate		Assets Pledged		Restricted Cash Pledged
Warehouse line due March 2022	$	942,845	$	1,250,000	1.34	%	$	1,621,206	$	1
Warehouse line due November 2022	177,600		500,000		1.18	%	371,959		—
Warehouse line due October 2022	168,300		500,000		3.07	%	243,649		1,201
Warehouse line due October 2022	845,800		2,100,000		3.29	%	1,156,885		—
Warehouse line due August 2022	—		500,000		1.5	%	159,348		—
Warehouse line due January 2022	415,700		1,000,000		1.81	%	595,518		—
Warehouse line due July 2022	—		900,000		1.46	%	—		1,684
Warehouse line due October 2022	1,000,600		1,500,000		1.85	%	639,875		—
Warehouse line due October 2022	441,143		3,500,000		3.45	%	2,057,758		—
Repurchase facility due January 2021	167,967		167,967		1.64	%	217,200		—
Total facilities with third parties	$	4,159,955	$	11,917,967	2.21	%	$	7,063,398	$	2,886
Promissory note with Santander due June 2022	$	2,000,000	$	2,000,000	1.40	%	$	—	$	—
Promissory note with Santander due September 2022	2,000,000		2,000,000		1.04	%	—		—
Total facilities with related parties	$	4,000,000	$	4,000,000	1.22	%	$	—	$	—
Total SC revolving credit facilities	$	8,159,955	$	15,917,967	1.72	%	$	7,063,398	$	2,886

The warehouse lines and repurchase facilities are fully collateralized by a designated portion of SC's RICs, leased vehicles, securitization notes payable and residuals retained by SC.

38

NOTE 9. BORROWINGS (continued)

Secured Structured Financings

The following tables present information regarding SC's secured structured financings as of March 31, 2021 and December 31, 2020, respectively:

	March 31, 2021
(dollars in thousands)	Balance		Initial Note Amounts Issued(3)		Initial Weighted Average Interest Rate Range	Collateral(2)		Restricted Cash
SC public securitizations maturing on various dates between July 2022 and May 2028(1)	$	20,025,778	$	45,963,595	0.60% - 3.42%	$	25,939,686	$	2,015,389
SC privately issued amortizing notes maturing on various dates between June 2022 and December 2027 (3)	5,666,241		10,747,563		1.28% - 3.90%	8,934,642		22,508
Total SC secured structured financings	$	25,692,019	$	56,711,158	0.60% - 3.90%	$	34,874,328	$	2,037,897

(1) Securitizations executed under Rule 144A of the Securities Act are included within this balance.

(2) Secured structured financings may be collateralized by SC's collateral overages of other issuances.

(3) Excludes securitizations which no longer have outstanding debt and excludes any incremental borrowings.

	December 31, 2020
(dollars in thousands)	Balance		Initial Note Amounts Issued		Initial Weighted Average Interest Rate Range	Collateral		Restricted Cash
SC public securitizations maturing on various dates between May 2022 and May 2028	$	18,942,160	$	44,775,735	0.60% - 3.42%	$	25,022,577	$	1,710,351
SC privately issued amortizing notes maturing on various dates between June 2022 and December 2027	7,235,241		10,747,563		1.28% - 3.90%	11,232,122		23,785
Total SC secured structured financings	$	26,177,401	$	55,523,298	0.60% - 3.90%	$	36,254,699	$	1,734,136

Most of SC's secured structured financings are in the form of public, SEC-registered securitizations. SC also executes private securitizations under Rule 144A of the Securities Act, and periodically issues private term amortizing notes, which are structured similarly to securitizations but are acquired by banks and conduits. SC's securitizations and private issuances are collateralized by vehicle RICs and loans or leases. As of March 31, 2021 and December 31, 2020, SC had private issuances of notes backed by vehicle leases outstanding totaling $8.7 billion and $8.7 billion, respectively.

39

NOTE 10. ACCUMULATED OTHER COMPREHENSIVE INCOME / (LOSS)

The following table presents the components of AOCI, net of related tax, for the three-month periods ended March 31, 2021, and 2020, respectively.

	Total OCI/(Loss)						Total AOCI/(Loss)
	Three-Month Period Ended March 31, 2021						December 31, 2020				March 31, 2021
(in thousands)	Pretax Activity		Tax Effect		Net Activity		Beginning Balance		Net Activity		Ending Balance
Change in AOCI on cash flow hedge derivative financial instruments	$	(87,120)	$	24,323	$	(62,797)
Reclassification adjustment for net (gains)/losses on cash flow hedge derivative financial instruments(1)	141		(20)		121
Net unrealized gains/(losses) on cash flow hedge derivative financial instruments	(86,979)		24,303		(62,676)		$	78,167	$	(62,676)	$	15,491
Change in unrealized gains/(losses) on investments in debt securities	(155,025)		40,184		(114,841)
Reclassification adjustment for net (gains)/losses included in net income/(expense) on debt securities AFS (2)	(9,874)		2,559		(7,315)
Net unrealized gains/(losses) on investments in debt securities	(164,899)		42,743		(122,156)		117,263		(122,156)		(4,893)
Pension and post-retirement actuarial gain(3)	1,225		(287)		938		(29,135)		938		(28,197)
As of March 31, 2021	$	(250,653)	$	66,759	$	(183,894)	$	166,295	$	(183,894)	$	(17,599)

(1)    Net gains/(losses) reclassified into Interest on borrowings and other debt obligations in the Condensed Consolidated Statements of Operations for settlements of interest rate swap contracts designated as cash flow hedges.

(2)    Net (gains)/losses reclassified into Net gain on sale of investment securities sales in the Condensed Consolidated Statements of Operations for the sale of debt securities AFS.

(3)    Included in the computation of net periodic pension costs.

	Total OCI/(Loss)						Total AOCI/(Loss)
	Three-Month Period Ended March 31, 2020						December 31, 2019				March 31, 2020
(in thousands)	Pretax Activity		Tax Effect		Net Activity		Beginning Balance		Net Activity		Ending Balance
Change in AOCI on cash flow hedge derivative financial instruments	$	210,695	$	(62,496)	$	148,199
Reclassification adjustment for net loss/(gains) on cash flow hedge derivative financial instruments(1)	136		(29)		107
Net unrealized gains on cash flow hedge derivative financial instruments	210,831		(62,525)		148,306		$	(20,114)	$	148,306	$	128,192
Change in unrealized gains/(losses) on investments in debt securities	277,985		(64,538)		213,447
Reclassification adjustment for net (gains)/losses included in net income/(expense) on debt securities AFS (2)	(9,279)		2,154		(7,125)
Net unrealized gains/(losses) on investment securities	268,706		(62,384)		206,322		(22,880)		206,322		183,442
Pension and post-retirement actuarial gain(3)	753		(193)		560		(45,213)		560		(44,653)
As of March 31, 2020	$	480,290	$	(125,102)	$	355,188	$	(88,207)	$	355,188	$	266,981

(1)- (3) Refer to the corresponding explanations in the table

40

NOTE 11. DERIVATIVES

General

Derivatives represent contracts between parties that usually require little or no initial net investment and result in one or both parties delivering cash or another type of asset to the other party based on a notional amount and an underlying asset, index, interest rate or future purchase commitment or option as specified in the contract. Derivative transactions are often measured in terms of notional amount, but this amount is generally not exchanged, is not recorded on the balance sheet, and does not represent the Company`s exposure to credit loss. The notional amount is the basis on which the financial obligation of each party to the derivative contract is calculated to determine required payments under the contract. The Company controls the credit risk of its derivative contracts through credit approvals, limits and monitoring procedures. The underlying asset is typically a referenced interest rate (commonly the OIS rate or LIBOR), security, credit spread or index.

The Company’s capital markets and mortgage banking activities are subject to price risk. The Company employs various tools to measure and manage price risk in its portfolios. In addition, the Board of Directors has established certain limits relative to positions and activities. The level of price risk exposure at any given time depends on the market environment and expectations of future price and market movements and will vary from period to period.

See Note 12 to these Condensed Consolidated Financial Statements for discussion of the valuation methodology for derivative instruments.

Credit Risk Contingent Features

The Company has entered into certain derivative contracts that require the posting of collateral to counterparties when those contracts are in a net liability position. The amount of collateral to be posted is based on the amount of the net liability and thresholds generally related to the Company's long-term senior unsecured credit ratings. In a limited number of instances, counterparties also have the right to terminate their ISDA Master Agreements if the Company's ratings fall below a specified level, typically investment grade. As of March 31, 2021, derivatives in this category had a fair value of $0.3 million. The credit ratings of the Company and SBNA are currently considered investment grade. During the first quarter of 2021, no additional collateral would be required if there were a further 1- or 2- notch downgrade by either S&P or Moody's.

As of March 31, 2021 and December 31, 2020, the aggregate fair value of all derivative contracts with credit risk contingent features (i.e., those containing collateral posting or termination provisions based on the Company's ratings) that were in a net liability position totaled $10.7 million and $9.9 million, respectively. The Company had $5.0 million and $3.9 million in cash and securities collateral posted to cover those positions as of March 31, 2021 and December 31, 2020, respectively.

Hedge Accounting

Management uses derivative instruments designated as hedges to mitigate the impact of interest rate and foreign exchange rate movements on the fair value of certain assets and liabilities and on highly probable forecasted cash flows. These instruments primarily include interest rate swaps that have underlying interest rates based on key benchmark indices. The nature and volume of the derivative instruments used to manage interest rate risk depend on the level and type of assets and liabilities on the balance sheet and the risk management strategies for the current and anticipated interest rate environment.

Interest rate swaps are generally used to convert fixed-rate assets and liabilities to variable rate assets and liabilities and vice versa. The Company utilizes interest rate swaps that have a high degree of correlation to the related financial instrument.

Cash Flow Hedges

The Company has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating rate assets and liabilities (including its borrowed funds). All of these swaps have been deemed highly effective cash flow hedges. The gain or loss on the derivative instrument is reported as a component of AOCI and reclassified into earnings in the same period or periods during which the hedged transaction affects earnings and is presented in the same Condensed Consolidated Statements of Operations line item as the earnings effect of the hedged item.

The last of the hedges is scheduled to expire in March 2027. The Company includes all components of each derivative's gain or loss in the assessment of hedge effectiveness. As of March 31, 2021, the Company estimated that approximately $29.6 million of unrealized gains included in AOCI to be reclassified to earnings during the subsequent twelve months as the future cash flows occur.

41

NOTE 11. DERIVATIVES (continued)

Derivatives Designated in Hedge Relationships – Notional and Fair Values

Derivatives designated as accounting hedges at March 31, 2021 and December 31, 2020 included:

(dollars in thousands)	Notional Amount		Asset		Liability		Weighted Average Receive Rate	Weighted Average Pay Rate		Weighted Average Life (Years)
March 31, 2021
Cash flow hedges:
Pay fixed — receive variable interest rate swaps	$	2,150,000	$	765	$	59,148	0.13 %	1.52 %		1.91
Pay variable - receive fixed interest rate swaps	10,895,000		119,057		54,894		1.05 %	0.11 %		2.45
Interest rate floor	2,025,000		5,508		—		0.95 %	—	%	1.22
Total	$	15,070,000	$	125,330	$	114,042	0.91 %	0.30 %		2.21
December 31, 2020
Cash flow hedges:
Pay fixed — receive variable interest rate swaps	$	2,450,000	$	124	$	70,589	0.18 %	1.50 %		1.90
Pay variable - receive fixed interest rate swaps	8,745,000		150,206		182		1.16 %	0.14 %		2.12
Interest rate floor	3,525,000		27,507		—		1.28 %	—	%	1.10
Total	$	14,720,000	$	177,837	$	70,771	1.03 %	0.33 %		1.84

Other Derivative Activities

The Company also enters into derivatives that are not designated as accounting hedges under GAAP. The majority of these derivatives are customer-related derivatives relating to foreign exchange and lending arrangements, as well as derivatives to hedge interest rate risk on SC's secured structured financings and the borrowings under its revolving credit facilities. SC uses both interest rate swaps and interest rate caps to satisfy these requirements and to hedge the variability of cash flows on securities issued by Trusts and borrowings under its warehouse facilities. In addition, derivatives are used to manage risks related to residential and commercial mortgage banking and investing activities. Although these derivatives are used to hedge risk and are considered economic hedges, they are not designated as accounting hedges because the contracts they are hedging are carried at fair value on the balance sheet, resulting in generally symmetrical accounting treatment for the hedging instrument and the hedged item.

Mortgage Banking Derivatives

The Company's derivatives portfolio includes mortgage banking interest rate lock commitments, forward sale commitments and interest rate swaps. As part of its overall business strategy, the Company originates fixed-rate and adjustable rate residential mortgages. It sells a portion of this production to the FHLMC, the FNMA, and private investors. The Company uses forward sales as a means of hedging against the economic impact of changes in interest rates on the mortgages that are originated for sale and on interest rate lock commitments.

The Company typically retains the servicing rights related to residential mortgage loans that are sold. Most of the Company`s residential MSRs are accounted for at fair value. As deemed appropriate, the Company economically hedges MSRs using interest rate swaps and forward contracts to purchase MBS.

Customer-related derivatives

The Company offers derivatives to its customers in connection with their risk management needs and requirements. These financial derivative transactions primarily consist of interest rate swaps, caps, floors and foreign exchange contracts. Risk exposure from customer positions is managed through transactions with other dealers, including Santander.

42

NOTE 11. DERIVATIVES (continued)

Other derivative activities

The Company uses foreign exchange contracts to manage the foreign exchange risk associated with certain foreign currency-denominated assets and liabilities. Foreign exchange contracts, which include spot and forward contracts as well as cross-currency swaps, represent agreements to exchange the currency of one country for the currency of another country at an agreed-upon price on an agreed-upon settlement date and may or may not be physically settled depending on the Company’s needs. Exposure to gains and losses on these contracts will increase or decrease over their respective lives as currency exchange and interest rates fluctuate.

Other derivative instruments primarily include forward contracts related to certain investment securities sales, an OIS, a total return swap on Visa, Inc. Class B common shares, and equity options, which manage the Company's market risk associated with certain investments and customer deposit products.

Derivatives Not Designated in Hedge Relationships – Notional and Fair Values

Other derivative activities at March 31, 2021 and December 31, 2020 included:

	Notional				Asset derivatives Fair value				Liability derivatives Fair value
(in thousands)	March 31, 2021		December 31, 2020		March 31, 2021		December 31, 2020		March 31, 2021		December 31, 2020
Mortgage banking derivatives:
Forward commitments to sell loans	$	515,165	$	520,299	$	6,880	$	—	$	—	$	3,835
Interest rate lock commitments	273,863		262,471		5,829		13,202		—		—
Mortgage servicing	546,000		495,000		21,900		33,419		10,522		13,402
Total mortgage banking risk management	1,335,028		1,277,770		34,609		46,621		10,522		17,237
Customer-related derivatives:
Swaps receive fixed	15,468,261		15,350,026		553,390		901,509		84,654		8,778
Swaps pay fixed	15,877,829		15,749,590		96,392		14,644		526,498		874,260
Other	4,181,092		3,781,316		16,351		15,446		17,930		13,782
Total customer-related derivatives	35,527,182		34,880,932		666,133		931,599		629,082		896,820
Other derivative activities:
Foreign exchange contracts	4,297,290		4,258,869		60,221		52,530		55,592		62,616
Interest rate swap agreements	250,000		250,000		—		—		11,119		12,934
Interest rate cap agreements	9,338,393		10,199,134		15,783		4,617		—		—
Options for interest rate cap agreements	9,338,393		10,199,134		—		—		15,783		4,617
Other	157,229		240,083		2,856		5,886		2,631		7,031
Total	$	60,243,515	$	61,305,922	$	779,602	$	1,041,253	$	724,729	$	1,001,255

43

NOTE 11. DERIVATIVES (continued)

Gains (Losses) on All Derivatives

The following Condensed Consolidated Statement of Operations line items were impacted by the Company’s derivative activities for the three-month periods ended March 31, 2021 and 2020:

(in thousands)		Three-Month Period Ended March 31,
	Line Item	2021		2020
Derivative Activity(1)
Cash flow hedges:
Pay fixed-receive variable interest rate swaps	Interest expense on borrowings	$	(7,657)	$	(824)
Pay variable receive-fixed interest rate swap	Interest income on loans	23,116		(2,678)
Interest rate floors	Interest income on loans	11,315		(477)
Other derivative activities:
Forward commitments to sell loans	Miscellaneous income, net	10,715		(10,831)
Interest rate lock commitments	Miscellaneous income, net	(7,373)		11,998
Mortgage servicing	Miscellaneous income, net	(9,732)		29,386
Customer-related derivatives	Miscellaneous income, net	7,655		(15,619)
Foreign exchange	Miscellaneous income, net	1,687		11,022
Interest rate swaps, caps, and options	Miscellaneous income, net	244		(9,658)
Other	Miscellaneous income, net	1,418		230

(1)    Gains are disclosed as positive numbers while losses are shown as a negative number regardless of the line item being affected.

The net amount of change recognized in OCI for cash flow hedge derivatives was a loss of $62.8 million, net of tax, for the three-month period ended March 31, 2021, and a gain of $148.2 million net of tax, for the three-month period ended March 31, 2020.

The net amount of changes reclassified from OCI into earnings for cash flow hedge derivatives were gains of $0.1 million and $0.1 million, net of tax, for the three-month periods ended March 31, 2021 and March 31, 2020, respectively.

Disclosures about Offsetting Assets and Liabilities

The Company enters into legally enforceable master netting agreements which reduce risk by permitting netting of transactions with the same counterparty on the occurrence of certain events. A master netting agreement allows two counterparties the ability to net-settle amounts under all contracts, including any related collateral posted, through a single payment and in a single currency. The right to offset and certain terms regarding the collateral process, such as valuation, credit events and settlement, are contained in the applicable master agreement. The Company's financial instruments, including resell and repurchase agreements, securities lending arrangements, derivatives and cash collateral, may be eligible for offset on its Condensed Consolidated Balance Sheets.

The Company has elected to present derivative balances on a gross basis even if the derivative is subject to a legally enforceable nettable ISDA Master Agreement for all trades executed after April 1, 2013. Collateral that is received or pledged for these transactions is disclosed within the “Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets” section of the tables below. Prior to April 1, 2013, the Company had elected to net all caps, floors, and interest rate swaps when it had an ISDA Master Agreement with the counterparty. The collateral received or pledged in connection with these transactions is disclosed within the “Gross Amounts Offset in the Condensed Consolidated Balance Sheets" section of the tables below.

44

NOTE 11. DERIVATIVES (continued)

Information about financial assets and liabilities that are eligible for offset on the Condensed Consolidated Balance Sheets as of March 31, 2021 and December 31, 2020, respectively, is presented in the following tables:

	Offsetting of Financial Assets
							Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets
(in thousands)	Gross Amounts of Recognized Assets		Gross Amounts Offset in the Condensed Consolidated Balance Sheets		Net Amounts of Assets Presented in the Condensed Consolidated Balance Sheets		Collateral Received (3)		Net Amount
March 31, 2021
Cash flow hedges	$	125,330	$	—	$	125,330	$	765	$	124,565
Other derivative activities(1)	766,892		—		766,892		21,441		745,451
Total derivatives subject to a master netting arrangement or similar arrangement	892,222		—		892,222		22,206		870,016
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	12,710		—		12,710		5,642		7,068
Total Derivative Assets	$	904,932	$	—	$	904,932	$	27,848	$	877,084
December 31, 2020
Cash flow hedges	$	177,837	$	—	$	177,837	$	85,065	$	92,772
Other derivative activities(1)	1,028,051		—		1,028,051		7,771		1,020,280
Total derivatives subject to a master netting arrangement or similar arrangement	1,205,888		—		1,205,888		92,836		1,113,052
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	13,202		—		13,202		—		13,202
Total Derivative Assets	$	1,219,090	$	—	$	1,219,090	$	92,836	$	1,126,254

(1)Includes customer-related and other derivatives.

(2)Includes mortgage banking derivatives.

(3)Collateral received includes cash, cash equivalents, and other financial instruments. Cash collateral received is reported in Other liabilities, as applicable, in the Condensed Consolidated Balance Sheets. Financial instruments that are pledged to the Company are not reflected in the accompanying Condensed Consolidated Balance Sheets since the Company does not control or have the ability to re-hypothecate these instruments.

45

NOTE 11. DERIVATIVES (continued)

	Offsetting of Financial Liabilities
							Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets
(in thousands)	Gross Amounts of Recognized Liabilities		Gross Amounts Offset in the Condensed Consolidated Balance Sheets		Net Amounts of Liabilities Presented in the Condensed Consolidated Balance Sheets		Collateral Pledged (3)		Net Amount
March 31, 2021
Cash flow hedges	$	114,042	$	—	$	114,042	$	74,477	$	39,565
Other derivative activities(1)	724,729		3,394		721,335		316,859		404,476
Total derivatives subject to a master netting arrangement or similar arrangement	838,771		3,394		835,377		391,336		444,041
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	—		—		—		—		—
Total Derivative Liabilities	$	838,771	$	3,394	$	835,377	$	391,336	$	444,041
December 31, 2020
Cash flow hedges	$	70,771	$	—	$	70,771	$	70,589	$	182
Other derivative activities(1)	997,420		3,517		993,903		584,971		408,932
Total derivatives subject to a master netting arrangement or similar arrangement	1,068,191		3,517		1,064,674		655,560		409,114
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	3,835		—		3,835		2,382		1,453
Total Derivative Liabilities	$	1,072,026	$	3,517	$	1,068,509	$	657,942	$	410,567

(1)Includes customer-related and other derivatives.

(2)Includes mortgage banking derivatives.

(3)Cash collateral pledged and financial instruments pledged is reported in Other assets in the Condensed Consolidated Balance Sheets. In certain instances, the Company is over-collateralized since the actual amount of collateral pledged exceeds the associated financial liability. As a result, the actual amount of collateral pledged that is reported in Other assets may be greater than the amount shown in the table above.

NOTE 12. FAIR VALUE

The fair value hierarchy categorizes the underlying assumptions and inputs to valuation techniques that are used to measure fair value into three levels. The three fair value hierarchy classification levels are defined as follows:

•Level 1 inputs are quoted prices in active markets for identical assets or liabilities that can be accessed as of the measurement date. Active markets are those in which transactions for the asset or liability occur in sufficient frequency and volume to provide pricing information on an ongoing basis.

•Level 2 inputs are those other than quoted prices included in Level 1 that are observable for the assets or liabilities, either directly or indirectly. These include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active.

•Level 3 inputs are those that are unobservable or not readily observable for the asset or liability and are used to measure fair value to the extent relevant observable inputs are not available.

Assets and liabilities measured at fair value, by their nature, result in a higher degree of financial statement volatility. See Note 1 of the 2020 Annual Report on Form 10-K for a broad discussion of fair value measurement techniques. When available, the Company uses quoted market prices or matrix pricing in active markets to determine fair value and classifies such items as Level 1 or Level 2 assets or liabilities. If quoted market prices in active markets are not available, fair value is determined using third-party broker quotes and/or DCF models incorporating various assumptions including interest rates, prepayment speeds and credit losses. Assets and liabilities valued using broker quotes and/or DCF models are classified as either Level 2 or Level 3, depending on the lowest level classification of an input that is considered significant to the overall valuation.

46

NOTE 12. FAIR VALUE (continued)

The Company values assets and liabilities based on the principal market in which each would be sold (in the case of assets) or transferred (in the case of liabilities). The principal market is the forum with the greatest volume and level of activity. In the absence of a principal market, the valuation is based on the most advantageous market. In the absence of observable market transactions, the Company considers liquidity valuation adjustments to reflect the uncertainty in pricing the instruments. The fair value of a financial asset is measured on a stand-alone basis and cannot be measured as a group, with the exception of certain financial instruments held and managed on a net portfolio basis. In measuring the fair value of a nonfinancial asset, the Company assumes the highest and best use of the asset by a market participant, not just the intended use, to maximize the value of the asset. The Company also considers whether any credit valuation adjustments are necessary based on the counterparty's credit quality.

Any models used to determine fair values or validate dealer quotes based on the descriptions below are subject to review and testing as part of the Company's model validation and internal control testing processes.

The Company's Market Risk Department is responsible for determining and approving the fair values of all assets and liabilities valued at fair value, including the Company's Level 3 assets and liabilities. Price validation procedures are performed and the results are reviewed for Level 3 assets and liabilities by the Market Risk Department. Price validation procedures performed for these assets and liabilities can include comparing current prices to historical pricing trends by collateral type and vintage, comparing prices by product type to indicative pricing grids published by market makers, and obtaining corroborating dealer prices for significant securities.

The Company reviews the assumptions utilized to determine fair value on a quarterly basis. Any changes in methodologies or significant inputs used in determining fair values are further reviewed to determine if a change in fair value level hierarchy has occurred.

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following tables present the assets and liabilities that are measured at fair value on a recurring basis by major product category and fair value hierarchy as of March 31, 2021 and December 31, 2020:

(in thousands)	Level 1		Level 2		Level 3		Balance at March 31, 2021		Level 1		Level 2		Level 3		Balance at December 31, 2020
Financial assets:
U.S. Treasury securities	$	—	$	150,688	$	—	$	150,688	$	—	$	170,653	$	—	$	170,653
Corporate debt	—		225,575		—		225,575		—		155,715		—		155,715
ABS	—		107,561		50,237		157,798		—		58,945		50,393		109,338
MBS	—		10,931,807		—		10,931,807		—		10,877,783		—		10,877,783
Investment in debt securities AFS(2)	—		11,415,631		50,237		11,465,868		—		11,263,096		50,393		11,313,489
Other investments - trading securities	—		37,194		—		37,194		—		40,435		—		40,435
RICs HFI(3)	—		—		44,568		44,568		—		—		50,391		50,391
LHFS (1)(4)	—		250,349		—		250,349		—		265,428		—		265,428
MSRs	—		—		86,653		86,653		—		—		77,545		77,545
Other assets - derivatives (2)	—		898,983		5,949		904,932		—		1,205,690		13,400		1,219,090
Total financial assets (5)	$	—	$	12,602,157	$	187,407	$	12,789,564	$	—	$	12,774,649	$	191,729	$	12,966,378
Financial liabilities:
Other liabilities - derivatives (2)	—		837,091		1,680		838,771		—		1,068,074		3,952		1,072,026
Total financial liabilities	$	—	$	837,091	$	1,680	$	838,771	$	—	$	1,068,074	$	3,952	$	1,072,026

(1)    LHFS disclosed on the Condensed Consolidated Balance Sheets also includes LHFS that are held at the lower of cost or fair value and are not presented within this table.

(2)    Refer to Note 2 for the fair value of investment securities and to Note 11 for the fair values of derivative assets and liabilities on a further disaggregated basis.

(3) RICs collateralized by vehicle titles at SC and RV/marine loans at SBNA.

(4) Residential mortgage loans.

(5) Approximately $187.4 million of these financial assets were measured using model-based techniques, or Level 3 inputs, and represented approximately 1.5% of total assets measured at fair value on a recurring basis and approximately 0.1% of total consolidated assets.

47

NOTE 12. FAIR VALUE (continued)

Valuation Processes and Techniques - Recurring Fair Value Assets and Liabilities

The following is a description of the valuation techniques used for instruments measured at fair value on a recurring basis:

Investments in debt securities AFS

Investments in debt securities AFS are accounted for at fair value. The Company utilizes a third-party pricing service to value its investment securities portfolios on a global basis. Its primary pricing service has consistently proved to be a high quality third-party pricing provider. For those investments not valued by pricing vendors, other trusted market sources are utilized. The Company monitors and validates the reliability of vendor pricing on an ongoing basis, which can include pricing methodology reviews, performing detailed reviews of the assumptions and inputs used by the vendor to price individual securities, and price validation testing. Price validation testing is performed independently of the risk-taking function and can include corroborating the prices received from third-party vendors with prices from another third-party source, reviewing valuations of comparable instruments, comparison to internal valuations, or by reference to recent sales of similar securities.

The classification of securities within the fair value hierarchy is based upon the activity level in the market for the security type and the observability of the inputs used to determine their fair values. Actively traded quoted market prices for debt securities AFS, such as U.S. Treasury and government agency securities, corporate debt, state and municipal securities, and MBS, are not readily available. The Company's principal markets for its investment securities are the secondary institutional markets with an exit price that is predominantly reflective of bid-level pricing in these markets. These investment securities are priced by third-party pricing vendors. The third-party vendors use a variety of methods when pricing these securities that incorporate relevant observable market data to arrive at an estimate of what a buyer in the marketplace would pay for a security under current market conditions. These investment securities are, therefore, considered Level 2.

Certain ABS are valued using DCF models. The DCF models are obtained from a third-party pricing vendor which uses observable market data and therefore are classified as Level 2. Other ABS that could not be valued using a third-party pricing service are valued using an internally-developed DCF model and are classified as Level 3.

Realized gains and losses on investments in debt securities are recognized in the Condensed Consolidated Statements of Operations through Net gain(loss) on sale of investment securities.

RICs HFI

For certain RICs reported in LHFI, net, the Company has elected the FVO. The estimated fair value of the all RICs HFI at is estimated using a DCF model and are classified as Level 3.

LHFS

The Company's LHFS portfolios that are measured at fair value on a recurring basis consist primarily of residential mortgage LHFS. The fair values of LHFS are estimated using published forward agency prices to agency buyers such as FNMA and FHLMC. The majority of the residential mortgage LHFS portfolio is sold to these two agencies. The fair value is determined using current secondary market prices for portfolios with similar characteristics, adjusted for servicing values and market conditions.

These loans are regularly traded in active markets, and observable pricing information is available from market participants. The prices are adjusted as necessary to include the embedded servicing value in the loans as well as the specific characteristics of certain loans that are priced based on the pricing of similar loans. These adjustments represent unobservable inputs to the valuation, and are not significant given the relative insensitivity of the value to changes in these inputs to the fair value of the loans. Accordingly, residential mortgage LHFS are classified as Level 2. Gains and losses on residential mortgage LHFS are recognized in the Condensed Consolidated Statements of Operations through Miscellaneous income, net. See further discussion below in the section captioned "FVO for Financial Assets and Financial Liabilities."

48

NOTE 12. FAIR VALUE (continued)

MSRs

The Company has elected to measure most of its residential MSRs at fair value to be consistent with the risk management strategy to hedge changes in the fair value of these assets. The fair value of residential MSRs is estimated by using a cash flow valuation model which calculates the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates (reflective of a market participant’s return on an investment for similar assets), servicing costs, and other economic factors which are determined based on current market conditions. Historically, servicing costs and discount rates have been less volatile than prepayment rates, which are directly correlated with changes in market interest rates. Increases in prepayment rates, discount rates and servicing costs result in lower valuations of MSRs. Decreases in the anticipated earnings rate on escrow and similar balances result in lower valuations of MSRs. Assumptions incorporated into the residential MSR valuation model reflect management's best estimate of factors that a market participant would use in valuing the residential MSRs, as well as future expectations. Although sales of residential MSRs do occur, residential MSRs do not trade in an active market with readily observable prices. Those MSRs not accounted for at fair value are accounted for at amortized cost, less impairment.

As a benchmark for the reasonableness of the residential MSRs fair value, opinions of value from Brokers are obtained. Brokers provide a range of values based upon their own DCF calculations of our portfolio that reflect conditions in the secondary market and any recently executed servicing transactions. Management compares the internally-developed residential MSR values to the ranges of values received from Brokers. If the residential MSRs fair value falls outside of the Brokers' ranges, management will assess whether a valuation adjustment is warranted. The residential MSRs value is considered to represent a reasonable estimate of fair value. MSR’s are classified as Level 3.

Gains and losses on MSRs are recognized on the Condensed Consolidated Statements of Operations through Miscellaneous income, net.

Significant assumptions used in the valuation of residential MSRs include CPRs and the discount rate. Other important valuation assumptions include market-based servicing costs and the anticipated earnings on escrow and similar balances held by the Company in the normal course of mortgage servicing activities. Below is a sensitivity analysis of the most significant inputs utilized by the Company in the evaluation of residential MSRs:

• A 10% and 20% increase in the CPR speed would decrease the fair value of the residential servicing asset by $4.1 million and $7.8 million, respectively, at March 31, 2021.

•A 10% and 20% increase in the discount rate would decrease the fair value of the residential servicing asset by $2.7 million and $5.2 million, respectively, at March 31, 2021.

Significant increases/(decreases) in any of those inputs in isolation would result in significantly (lower)/higher fair value measurements, respectively. These sensitivity calculations are hypothetical and should not be considered to be predictive of future performance. Changes in fair value based on adverse changes in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, the effect of an adverse variation in a particular assumption on the fair value of the MSRs is calculated without changing any other assumption, while in reality changes in one factor may result in changes in another, which may either magnify or counteract the effect of the change. Prepayment estimates generally increase when market interest rates decline and decrease when market interest rates rise. Discount rates typically increase when market interest rates increase and/or credit and liquidity risks increase, and decrease when market interest rates decline and/or credit and liquidity conditions improve.

Derivatives

The valuation of these instruments is determined using commonly accepted valuation techniques, including DCF analysis on the expected cash flows of each derivative. This analysis reflects the contractual terms of the derivatives, including the period to maturity, and uses observable and unobservable market-based inputs. The fair value represents the estimated amount the Company would receive or pay to terminate the contract or agreement, taking into account current interest rates, foreign exchange rates, equity prices and, when appropriate, the current creditworthiness of the counterparties.

The Company incorporates credit valuation adjustments in the fair value measurement of its derivatives to reflect the counterparty's nonperformance risk in the fair value measurement of its derivatives, except for those derivative contracts with associated credit support annexes which provide credit enhancements, such as collateral postings and guarantees.

49

NOTE 12. FAIR VALUE (continued)

The Company has determined that the majority of the inputs used to value its derivatives fall within Level 2 of the fair value hierarchy. Certain of the Company's derivatives utilize Level 3 inputs, which are primarily related to mortgage banking derivatives-interest rate lock commitments and total return settlement derivative contracts.

The DCF model is utilized to determine the fair value of the mortgage banking derivatives-interest rate lock commitments and the total return settlement derivative contracts. The significant unobservable inputs for mortgage banking derivatives used in the fair value measurement of the Company's loan commitments are "pull through" percentage and the MSR value that is inherent in the underlying loan value. The pull through percentage is an estimate of loan commitments that will result in closed loans. The significant unobservable inputs for total return settlement derivative contracts used in the fair value measurement of the Company's liabilities are discount percentages, which are based on comparable financial instruments. Significant increases (decreases) in any of these inputs in isolation would result in significantly higher (lower) fair value measurements. Significant increases (decreases) in the fair value of a mortgage banking derivative asset (liability) results when the probability of funding increases (decreases). Significant increases (decreases) in the fair value of a mortgage loan commitment result when the embedded servicing value increases (decreases).

See Note 11 to these Consolidated Financial Statements for a discussion of derivatives activity.

Level 3 Rollforward for Assets and Liabilities Measured at Fair Value on a Recurring Basis

The tables below present the changes in Level 3 balances for the three-month periods ended March 31, 2021 and 2020, respectively, for those assets and liabilities measured at fair value on a recurring basis.

	Three-Month Period Ended March 31, 2021										Three-Month Period Ended March 31, 2020
(in thousands)	Investments AFS		RICs HFI		MSRs		Derivatives, net		Total		Investments AFS		RICs HFI		MSRs		Derivatives, net		Total
Balances, beginning of period	$	50,393	$	50,391	$	77,545	$	9,448	$	187,777	$	63,235	$	84,334	$	130,855	$	255	$	278,679
Losses in OCI(2)	(156)		—		—		—		(156)		(231)		—		—		—		(231)
Gains/(losses) in earnings	—		—		13,578		(5,257)		8,321		—		2,891		(32,282)		4,560		(24,831)
Additions/Issuances	—		—		3,611		—		3,611		—		2,512		3,902		—		6,414
Transfer from level 2(3)	—		—		—		—		—		—		17,634		—		—		17,634
Settlements(1)	—		(5,823)		(8,081)		78		(13,826)		(177)		(19,987)		(4,778)		82		(24,860)
Balances, end of period	$	50,237	$	44,568	$	86,653	$	4,269	$	185,727	$	62,827	$	87,384	$	97,697	$	4,897	$	252,805
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	$	—	$	—	$	13,578	$	2,116	$	15,694	$	—	$	2,891	$	(32,282)	$	(7,439)	$	(36,830)

(1)Settlements include charge-offs, prepayments, paydowns and maturities.

(2)Losses in OCI during the three-month period ended March 31, 2021 decreased by $0.4 million from the prior reporting date of December 31, 2020.

(3)The Company transferred RICs from Level 2 to Level 3 during 2020 because the fair value for these assets cannot be determined by using readily observable inputs. There were no other transfers into or out of Level 3 during the three-month periods ended March 31, 2021 or 2020.

50

NOTE 12. FAIR VALUE (continued)

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

The Company may be required to measure certain assets and liabilities at fair value on a nonrecurring basis in accordance with GAAP from time to time. These adjustments to fair value usually result from application of lower-of-cost-or-fair value accounting or certain impairment measures. Assets measured at fair value on a nonrecurring basis that were still held on the balance sheet were as follows:

(in thousands)	Level 1		Level 2		Level 3		Balance at March 31, 2021		Level 1		Level 2		Level 3		Balance at December 31, 2020
Impaired commercial LHFI	$	—	$	33,396	$	2,424	$	35,820	$	—	$	32,609	$	11,925	$	44,534
Foreclosed assets	—		7,185		19,851		27,036		—		8,232		23,528		31,760
Vehicle inventory	—		373,539		—		373,539		—		313,754		—		313,754
LHFS(1)	—		—		318,344		318,344		—		—		1,960,768		1,960,768
Auto loans impaired due to bankruptcy	—		175,401		—		175,401		—		191,785		—		191,785
Goodwill	—		—		2,596,161		2,596,161		—		—		2,596,161		2,596,161

(1)    These amounts include zero and $0.9 billion of personal LHFS that were impaired as of March 31, 2021 and December 31, 2020, respectively. On March 16, 2021 the Company sold the personal lending portfolio. Refer to Note 1 for more information.

Valuation Processes and Techniques - Nonrecurring Fair Value Assets and Liabilities

Impaired commercial LHFI in the table above represents the recorded investment of impaired commercial loans for which the Company measures impairment during the period based on the fair value of the underlying collateral supporting the loan. Written offers to purchase a specific impaired loan are considered observable market inputs, which are considered Level 1 inputs. Appraisals are obtained to support the fair value of the collateral and incorporate measures such as recent sales prices for comparable properties and are considered Level 2 inputs. Loans for which the value of the underlying collateral is determined using a combination of real estate appraisals, field examinations and internal calculations are classified as Level 3. The inputs in the internal calculations may include the loan balance, estimation of the collectability of the underlying receivables held by the customer used as collateral, sale and liquidation value of the inventory held by the customer used as collateral and historical loss-given-default parameters. In cases in which the carrying value exceeds the fair value of the collateral less cost to sell, an impairment charge is recognized. The net carrying value of these loans was $25.4 million and $33.2 million at March 31, 2021 and December 31, 2020, respectively. Loans previously impaired which were not marked to fair value during the periods presented are excluded from this table.

Foreclosed assets represent the recorded investment in assets taken during the period presented in foreclosure of defaulted loans, and are primarily comprised of commercial and residential real properties and generally measured at fair value less costs to sell. The fair value of the real property is generally determined using appraisals or other indications of market value based on recent comparable sales of similar properties or assumptions generally observable in the marketplace.

The Company estimates the fair value of its vehicles, which are obtained either through repossession or lease termination, using historical auction rates and current market values of used cars.

The Company's LHFS portfolios that are measured at fair value on a nonrecurring basis primarily consist of personal, commercial, and RICs LHFS. The estimated fair value of these LHFS is calculated based on a combination of estimated market rates for similar loans with similar credit risks and a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, including historical default rates and adjustments to reflect voluntary prepayments, prepayment rates, discount rates reflective of the cost of funding, and credit loss expectations. The lower of cost or fair value adjustment for personal LHFS includes customer default activity and adjustments related to the net change in the portfolio balance during the reporting period.

For loans that are considered collateral-dependent, such as certain bankruptcy loans, impairment is measured based on the fair value of the collateral less its estimated cost to sell. For the underlying collateral, the estimated fair value is obtained using historical auction rates and current market levels of the collateral securing the loans.

51

NOTE 12. FAIR VALUE (continued)

The estimated fair value of goodwill is valued using unobservable inputs and is classified as Level 3 at October 1 annually or more frequently if impairment indicators are present at an interim date. Fair value is calculated using widely-accepted valuation techniques, such as the guideline public company market approach (earnings and price-to-tangible book value multiples of comparable public companies) and the income approach (the DCF method). The Company uses a combination of these accepted methodologies to determine the fair valuation of reporting units. Several factors are taken into account, including actual operating results, future business plans, economic projections, and market data. On a quarterly basis, the Company assesses whether or not impairment indicators are present. For information on the Company's goodwill impairment test and the results of the most recent goodwill impairment test, see Note 5 for a description of the Company's goodwill valuation methodology.

Fair Value Adjustments

The following table presents the increases and decreases in value of certain assets that are measured at fair value on a nonrecurring basis for which a fair value adjustment has been included in the Condensed Consolidated Statements of Operations relating to assets held at period-end:

		Three-Month Period Ended March 31,
(in thousands)	Statement of Operations Location	2021		2020
Impaired LHFI	Credit loss expense	$	(6,583)	$	3,692
Foreclosed assets	Miscellaneous income, net (1)	(338)		(1,950)
LHFS	Credit loss expense	—		—
LHFS	Miscellaneous income, net (1)	—		(62,938)
Auto loans impaired due to bankruptcy	Credit loss expense	—		(4,953)
MSRs	Miscellaneous income, net (1)	—		(133)

(1)    Gains are disclosed as positive numbers while losses are shown as a negative number regardless of the line item being affected.

Level 3 Inputs - Significant Recurring and Nonrecurring Fair Value Assets and Liabilities

The following table presents quantitative information about the significant unobservable inputs within significant Level 3 recurring and nonrecurring assets and liabilities at March 31, 2021 and December 31, 2020, respectively:

(dollars in thousands)	Fair Value at March 31, 2021		Valuation Technique	Unobservable Inputs	Range (Weighted Average)
Financial Assets:
ABS
Financing bonds	$	50,237	DCF	Discount rate (1)	0.18%
MSRs	86,653		DCF	CPR (2)	[5.31% - 99.00%] (13.16%)
				Discount rate (3)	9.36	%

(1)    Based on the applicable term and discount index. The Company owns one financing bond security.

(2)    Average CPR projected from collateral stratified by loan type and note rate. Weighted average amount was developed by weighting the associated relative unpaid principal balances.

(3)    Average discount rate from collateral stratified by loan type and note rate. Weighted average amount was developed by weighting the associated relative unpaid principal balances.

52

NOTE 12. FAIR VALUE (continued)

(dollars in thousands)	Fair Value at December 31, 2020		Valuation Technique	Unobservable Inputs	Range (Weighted Average)
Financial Assets:
ABS
Financing bonds	$	50,393	DCF	Discount rate (1)	0.22%
Personal LHFS (4)	893,479		Lower of market or income approach	Market participant view	60.00% - 70.00%
				Discount rate	20.00% - 30.00%
				Default rate	35.00% - 45.00%
				Net principal & interest payment rate	65.00% - 75.00%
				Loss severity rate	90.00% - 95.00%
RICs HFS	$	674,048	DCF	Discount Rate	1.5% - 2.5% (2.0%)
				Default Rate	2.0% - 4.0% (3.0%)
				Prepayment Rate	10.0% - 20.0% (15.0%)
				Loss Severity Rate	50.0% - 60.0% (55.0%)
MSRs	77,545		DCF	CPR (2)	7.66% - 45.35% (16.11%)
				Discount rate (3)	9.37	%

(1), (2), (3) - See corresponding footnotes to the March 31, 2021 Level 3 significant inputs table above.

(4) Excludes non-significant Level 3 LHFS portfolios. The estimated fair value for personal LHFS (Bluestem) is calculated based on the lower of market participant view, a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, and also considers the possible outcomes of the Bluestem bankruptcy process.

Fair Value of Financial Instruments

The carrying amounts and estimated fair values, as well as the level within the fair value hierarchy, of the Company's financial instruments are as follows:

	March 31, 2021										December 31, 2020
(in thousands)	Carrying Value		Fair Value		Level 1		Level 2		Level 3		Carrying Value		Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	11,467,415	$	11,467,415	$	11,467,415	$	—	$	—	$	12,621,281	$	12,621,281	$	12,621,281	$	—	$	—
Investments in debt securities AFS	11,465,868		11,465,868		—		11,415,631		50,237		11,313,489		11,313,489		—		11,263,096		50,393
Investments in debt securities HTM	5,781,875		5,838,987		—		5,838,987		—		5,504,685		5,677,929		—		5,677,929		—
Other investments (2)	1,037,194		1,043,398		—		1,043,398		—		790,435		801,056		—		801,056		—
LHFI, net	83,899,201		88,404,026		—		33,396		88,370,630		84,794,689		89,395,086		—		32,609		89,362,477
LHFS	568,693		568,693		—		250,349		318,344		2,226,196		2,226,196		—		265,428		1,960,768
Restricted cash	5,833,213		5,833,213		5,833,213		—		—		5,303,460		5,303,460		5,303,460		—		—
MSRs	86,653		86,653		—		—		86,653		77,545		77,545		—		—		77,545
Derivatives	904,932		904,932		—		898,983		5,949		1,219,090		1,219,090		—		1,205,690		13,400
Financial liabilities:
Deposits (1)	3,299,593		3,313,712		—		3,313,712		—		3,897,056		3,920,096		—		3,920,096		—
Borrowings and other debt obligations	43,446,033		44,268,222		—		31,951,289		12,316,933		46,359,467		47,081,852		—		30,538,951		16,542,901
Derivatives	838,771		838,771		—		837,091		1,680		1,072,026		1,072,026		—		1,068,074		3,952

(1) This line item excludes deposit liabilities with no defined or contractual maturities in accordance with ASU 2016-01.

(2) This line item includes CDs with a maturity greater than 90 days and investments in trading securities.

53

NOTE 12. FAIR VALUE (continued)

Valuation Processes and Techniques - Financial Instruments

The preceding tables present disclosures about the fair value of the Company's financial instruments. Those fair values for certain instruments are presented based upon subjective estimates of relevant market conditions at a specific point in time and information about each financial instrument. In cases in which quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques. These techniques involve uncertainties resulting in variability in estimates affected by changes in assumptions and risks of the financial instruments at a certain point in time. Therefore, the derived fair value estimates presented above for certain instruments cannot be substantiated by comparison to independent markets. In addition, the fair values do not reflect any premium or discount that could result from offering for sale at one time an entity’s entire holding of a particular financial instrument, nor do they reflect potential taxes and the expenses that would be incurred in an actual sale or settlement. Accordingly, the aggregate fair value amounts presented above do not represent the underlying value of the Company.

The following methods and assumptions were used to estimate the fair value of each class of financial instruments not measured at fair value on the Condensed Consolidated Balance Sheets:

Cash, cash equivalents and restricted cash

Cash and cash equivalents include cash and due from depository institutions, interest-bearing deposits in other banks, federal funds sold, and securities purchased under agreements to resell. The related fair value measurements have been classified as Level 1, since their carrying value approximates fair value due to the short-term nature of the asset.

Restricted cash is related to cash restricted for investment purposes, cash posted for collateral purposes, cash advanced for loan purchases, and lockbox collections. Cash and cash equivalents, including restricted cash, have maturities of three months or less and, accordingly, the carrying amount of these instruments is deemed to be a reasonable estimate of fair value.

Investments in debt securities HTM

Investments in debt securities HTM are recorded at amortized cost and are priced by third-party pricing vendors. The third-party vendors use a variety of methods when pricing these securities that incorporate relevant observable market data to arrive at an estimate of what a buyer in the marketplace would pay for a security under current market conditions. These investment securities are, therefore, considered Level 2.

LHFI, net

The fair values of loans are estimated based on groupings of similar loans, including but not limited to stratifications by type, interest rate, maturity, and borrower creditworthiness. Discounted future cash flow analyses are performed for these loans incorporating assumptions of current and projected voluntary prepayment speeds. Discount rates are determined using the Company's current origination rates on similar loans, adjusted for changes in current liquidity and credit spreads (if necessary). Because the current liquidity spreads are generally not observable in the market and the expected loss assumptions are based on the Company's experience, these are Level 3 valuations. Impaired loans are valued at fair value on a nonrecurring basis. See further discussion under the section captioned "Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis" above.

LHFS

The Company has LHFS portfolios that are accounted for at the lower of cost or market. This primarily consists of RICs HFS for which the estimated fair value is based on prices obtained in recent market transactions or expected to be obtained in the subsequent sales for similar assets.

Deposits

For deposits with no stated maturity, such as non-interest-bearing and interest-bearing demand deposit accounts, savings accounts and certain money market accounts, the carrying value approximates fair values. The fair value of fixed-maturity deposits is estimated by discounting cash flows using currently offered rates for deposits of similar remaining maturities and have been classified as Level 2.

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NOTE 12. FAIR VALUE (continued)

Borrowings and other debt obligations

Fair value is estimated by discounting cash flows using rates currently available to the Company for other borrowings with similar terms and remaining maturities. Certain other debt obligation instruments are valued using available market quotes for similar instruments, which contemplates issuer default risk. The related fair value measurements have generally been classified as Level 2. A certain portion of debt relating to revolving credit facilities is classified as Level 3. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements and, therefore, they are considered to be Level 3.

Residential MSRs

The Company maintains an MSR asset for sold residential real estate loans serviced for others. The Company elected to account for the majority of its existing portfolio of MSRs at fair value. This election created greater flexibility with regard to risk management of the asset by aligning the accounting for the MSRs with the accounting for risk management instruments, which are also generally carried at fair value. At March 31, 2021 and December 31, 2020, the balance of these loans serviced for others accounted for at fair value was $11.8 billion and $12.5 billion, respectively. Changes in fair value are recorded through Miscellaneous income, net on the Condensed Consolidated Statements of Operations. As deemed appropriate, the Company economically hedges MSRs using interest rate swaps and forward contracts to purchase MBS. See further discussion on these derivative activities in Note 11 to these Condensed Consolidated Financial Statements. The remainder of the MSRs are accounted for using the lower of cost or fair value and are presented above in the section captioned "Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis."

FVO for Financial Assets and Financial Liabilities

LHFS

The Company's LHFS portfolios that are measured using the FVO consist of residential mortgage LHFS. The adoption of the FVO for residential mortgage loans classified as HFS allows the Company to record the mortgage LHFS portfolio at fair market value compared to the lower of cost, net of deferred fees, deferred origination costs, or market. The Company economically hedges its residential LHFS portfolio, which is reported at fair value. A lower of cost or market accounting treatment would not allow the Company to record the excess of the fair market value over book value, but would require the Company to record the corresponding reduction in value on the hedges. Both the loans and related hedges are carried at fair value, which reduces earnings volatility, as the amounts more closely offset.

RICs HFI

To reduce accounting and operational complexity, the Company elected the FVO for certain of its RICs HFI. These loans consisted primarily of SC’s RICs accounted for by SC under ASC 310-30 and NPLs acquired by SC under optional clean up calls from its non-consolidated Trusts.

The following table summarizes the differences between the fair value and the principal balance of LHFS and RICs measured at fair value on a recurring basis as of March 31, 2021 and December 31, 2020:

	March 31, 2021						December 31, 2020
(in thousands)	Fair Value		Aggregate UPB		Difference		Fair Value		Aggregate UPB		Difference
LHFS(1)	$	250,349	$	245,668	$	4,681	$	265,428	$	250,822	$	14,606
RICs HFI	44,568		44,752		(184)		50,391		50,624		(233)
Nonaccrual loans	656		688		(32)		1,474		2,178		(704)

(1)    LHFS disclosed on the Condensed Consolidated Balance Sheets also includes LHFS that are held at the lower of cost or fair value that are not presented within this table. There were no nonaccrual loans related to the LHFS measured using the FVO.

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NOTE 13. NON-INTEREST INCOME AND OTHER EXPENSES

The following table presents the details of the Company's Non-interest income for the following periods:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Non-interest income:
Consumer and commercial fees	$	119,220	$	124,247
Lease income	772,892		771,661
Miscellaneous income, net
Mortgage banking income, net	20,739		16,090
BOLI	15,545		15,094
Capital market revenue	81,788		38,284
Net gain on sale of operating leases	108,263		26,951
Asset and wealth management fees	58,727		52,650
Loss on sale of non-mortgage loans	(38,017)		(62,107)
Other miscellaneous (loss) / income, net	35,465		35,010
Net gain on sale of investment securities	9,874		9,279
Total Non-interest income	$	1,184,496	$	1,027,159

Disaggregation of Revenue from Contracts with Customers

The following table presents the Company's Non-interest income disaggregated by revenue source:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Non-interest income:
In-scope of revenue from contracts with customers:
Depository services(1)	$	43,035	$	57,204
Commission and trailer fees(2)	54,539		51,712
Interchange income, net(2)	16,509		16,320
Underwriting service fees(2)	59,073		26,207
Asset and wealth management fees(2)	32,242		43,020
Other revenue from contracts with customers(2)	17,966		23,088
Total in-scope of revenue from contracts with customers	223,364		217,551
Out-of-scope of revenue from contracts with customers:
Consumer and commercial fees(3)	61,949		54,361
Lease income	772,892		771,661
Miscellaneous loss(3)	116,417		(25,693)
Net gain/(loss) on sale of investment securities	9,874		9,279
Total out-of-scope of revenue from contracts with customers	961,132		809,608
Total non-interest income	$	1,184,496	$	1,027,159

(1) Primarily recorded in the Company's Consolidated Statements of Operations within Consumer and commercial fees.

(2) Primarily recorded in the Company's Consolidated Statements of Operations within Miscellaneous income, net.

(3) The balance presented excludes certain revenue streams that are considered in-scope and presented above.

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NOTE 13. NON-INTEREST INCOME AND OTHER EXPENSES (continued)

Other Expenses

The following table presents the Company's other expenses for the following periods:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Other expenses:
Amortization of intangibles	$	11,286	$	14,744
Deposit insurance premiums and other expenses	9,320		12,553
Loss on debt extinguishment	—		136
Other administrative expenses	72,976		87,830
Other miscellaneous expenses	10,841		13,084
Total Other expenses	$	104,423	$	128,347

NOTE 14. INCOME TAXES

An income tax expense of $286.8 million and a benefit of $33.4 million were recorded for the three-month periods ended March 31, 2021 and 2020, respectively. This resulted in an ETR of 24.3% and 21.3% for the three-month periods ended March 31, 2021 and 2020, respectively. The increase in the ETR for the three-month period ended March 31, 2021, compared to the three-month period ended March 31, 2020, was primarily the result of expected pre-tax income for 2021, compared to a pre-tax loss in 2020.

The Company is subject to the income tax laws of the U.S., its states and municipalities and certain foreign countries. These tax laws are complex and are potentially subject to different interpretations by the taxpayer and the relevant governmental taxing authorities. In establishing a provision for income tax expense, the Company must make judgments and interpretations about the application of these inherently complex tax laws.

Actual income taxes paid may vary from estimates depending upon changes in income tax laws, actual results of operations, and the final audit of tax returns by taxing authorities. Tax assessments may arise several years after tax returns have been filed. The Company reviews its tax balances quarterly and, as new information becomes available, the balances are adjusted as appropriate. The Company is subject to ongoing tax examinations and assessments in various jurisdictions.

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NOTE 14. INCOME TAXES (continued)

On September 5, 2019, the Federal District Court in Massachusetts entered a stipulated judgment resolving the Company’s litigation relating to the proper tax consequences of two financing transactions with an international bank through which the Company borrowed $1.2 billion. That stipulated judgment resolved the Company’s tax liability for the 2003 through 2005 tax years with no material effect on net income. The Company has agreed with the IRS to resolve the treatment of the same financing transactions for the 2006 and 2007 tax years on terms consistent with the September 5, 2019, stipulated judgment. The Congressional Joint Committee on Taxation previously completed its review of the proposed resolution of the 2006 and 2007 tax years with no objection. The IRS has now finalized its administrative process to close-out the issue, which resulted in no further impact on net income.

With few exceptions, the Company is no longer subject to federal, state and non-U.S. income tax examinations by tax authorities for years prior to 2006.

The Company applies an aggregate portfolio approach whereby income tax effects from AOCI are released only when an entire portfolio (i.e., all related units of account) of a particular type is liquidated, sold or extinguished. 

The Company had a net deferred tax liability balance of $357.8 million at March 31, 2021 (consisting of only a deferred tax liability with respect to jurisdictional netting), compared to a net deferred tax liability balance of $171.2 million at December 31, 2020 (consisting of a deferred tax asset balance of $11.1 million and a deferred tax liability balance of $182.4 million). The $186.6 million increase in net deferred liability for the three-month period ended March 31, 2021 was primarily due to accelerated depreciation from leasing transactions and a decrease in net operating loss carryforwards.

NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES

Off-Balance Sheet Risk - Financial Instruments

In the normal course of business, the Company utilizes a variety of financial instruments with off-balance sheet risk to meet the financing needs of its customers and manage its exposure to fluctuations in interest rates. These financial instruments include commitments to extend credit, letters of credit, loans sold with recourse, forward contracts, and interest rate and cross currency swaps, caps and floors. These financial instruments may involve, to varying degrees, elements of credit, liquidity, and interest rate risk in excess of the amount recognized on the Condensed Consolidated Balance Sheets. The contractual or notional amounts of these financial instruments reflect the extent of involvement the Company has in particular classes of financial instruments.

The Company’s exposure to credit loss in the event of non-performance by the other party to the financial instrument for commitments to extend credit, letters of credit and loans sold with recourse is represented by the contractual amount of those instruments. The Company uses the same credit policies in making commitments and conditional obligations as it does for on-balance sheet instruments. For forward contracts and interest rate swaps, caps and floors, the contract or notional amounts do not represent exposure to credit loss. The Company controls the credit risk of its forward contracts and interest rate swaps, caps and floors through credit approvals, limits and monitoring procedures. See Note 11 to these Condensed Consolidated Financial Statements for discussion of all derivative contract commitments.

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NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

The following table details the amount of commitments at the dates indicated:

Other Commitments	March 31, 2021		December 31, 2020
	(in thousands)
Commitments to extend credit	$	27,503,781	$	30,883,502
Letters of credit	1,419,864		1,432,764
Commitments to sell loans	37,296		49,791
Unsecured revolving lines of credit	—		—
Recourse exposure on sold loans	26,024		26,362
Total commitments	$	28,986,965	$	32,392,419

Commitments to Extend Credit

Commitments to extend credit generally have fixed expiration dates, are variable rate, and contain provisions that permit the Company to terminate or otherwise renegotiate the contracts in the event of a significant deterioration in the customer’s credit quality. These arrangements normally require payment of a fee by the customer, the pricing of which is based on prevailing market conditions, credit quality, probability of funding, and other relevant factors. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

Included within the reported balances for Commitments to extend credit at March 31, 2021 and December 31, 2020 are $3.0 billion and $5.4 billion, respectively, of commitments that can be canceled by the Company without notice.

Commitments to extend credit also include amounts committed by the Company to fund its investments in CRA, LIHTC, and other equity method investments in which it is a limited partner.

Letters of Credit

The Company’s letters of credit meet the definition of a guarantee. Letters of credit commit the Company to make payments on behalf of its customers if specified future events occur. The guarantees are primarily issued to support public and private borrowing arrangements. The weighted average term of these commitments at March 31, 2021 was 12.1 months. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers. In the event of a requested draw by the beneficiary that complies with the terms of the letter of credit, the Company would be required to honor the commitment. The Company has various forms of collateral for these letters of credit, including real estate assets and other customer business assets. The maximum undiscounted exposure related to these commitments at March 31, 2021 was $1.4 billion. The fees related to letters of credit are deferred and amortized over the lives of the respective commitments, and were immaterial to the Company’s financial statements at March 31, 2021. Management believes that the utilization rate of these letters of credit will continue to be substantially less than the amount of the commitments, as has been the Company’s experience to date. The credit risk associated with letters of credit is monitored using the same risk rating system utilized within the loan and financing lease portfolio. As of March 31, 2021 and December 31, 2020, the liability related to unfunded lending commitments was $124.4 million and $146.5 million, respectively.

Unsecured Revolving Lines of Credit

Such commitments arise primarily from agreements with customers for unused lines of credit on unsecured revolving accounts and credit cards, provided there is no violation of conditions in the underlying agreement. These commitments, substantially all of which the Company can terminate at any time and which do not necessarily represent future cash requirements, are reviewed periodically based on account usage, customer creditworthiness and loan qualifications.

Loans Sold with Recourse

The Company has loans sold with recourse that meet the definition of a guarantee. For loans sold with recourse under the terms of its multifamily sales program with the FNMA, the Company retained a portion of the associated credit risk.

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NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Commitments to Sell Loans

The Company enters into forward contracts relating to its mortgage banking business to hedge the exposures from commitments to make new residential mortgage loans with existing customers and from mortgage loans classified as LHFS. These contracts mature in less than one year.

SC Commitments

The following table summarizes liabilities recorded for commitments and contingencies as of March 31, 2021 and December 31, 2020, all of which are included in Accounts payable and accrued expenses in the accompanying Condensed Consolidated Balance Sheets:

Agreement or Legal Matter	Commitment or Contingency	March 31, 2021		December 31, 2020
		(in thousands)
MPLFA	Revenue-sharing and gain/(loss), net-sharing payments	$	65,446	$	43,778
Agreement with Bank of America	Servicer performance fee	182		1,200
Agreement with CBP	Loss-sharing payments	26		181
Other contingencies	Consumer arrangements	17,186		22,155

Following is a description of the agreements and legal matters pursuant to which the liabilities in the preceding table were recorded.

MPLFA

Under the terms of the MPLFA, SC must make revenue sharing payments to Stellantis N.V. and also must share with Stellantis N.V. when residual gains/(losses) on leased vehicles exceed a specified threshold. The MPLFA also requires that SC maintain at least $5.0 billion in funding available for floor plan loans and $4.5 billion of financing dedicated to Stellantis N.V. retail financing. In turn, Stellantis N.V. must provide designated minimum threshold percentages of its Subvention business to SC.

Agreement with Bank of America

Until January 2017, SC had a flow agreement with Bank of America whereby SC was committed to sell up to $300.0 million of eligible loans to the bank each month. SC retains servicing on all sold loans and may receive or pay a servicer performance payment based on an agreed-upon formula if performance on the sold loans is better or worse, respectively, than expected performance at the time of sale. Servicer performance payments are due six years from the cut-off date of each loan sale.

Agreement with CBP

Until May 2017, SC sold loans to CBP under terms of a flow agreement and predecessor sale agreements. SC retained servicing on the sold loans and owes CBP a loss-sharing payment capped at 0.5% of the original pool balance if losses exceed a specified threshold, established on a pool-by-pool basis. Loss-sharing payments are due the month in which net losses exceed the established threshold of each loan sale.

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NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Agreements

Bluestem

SC is party to agreements with Bluestem whereby SC is committed to purchase certain new advances on personal revolving financings receivables, along with existing balances on accounts with new advances, originated by Bluestem through April 2022.

During the first quarter, SC completed the sale of the Bluestem personal lending portfolio to a third party. In addition, SC executed a forward flow sale agreement with a third party to purchase all personal lending receivables that SC purchases from Bluestem through the term of the agreement with Bluestem.

As of March 31, 2021 and December 31, 2020, the total unused credit available to customers was zero and $2.7 billion, respectively. In 2021, SC purchased $0.3 billion of receivables out of the $2.7 billion unused credit available to customers as of December 31, 2020. In 2020, SC purchased $1.2 billion of receivables out of the $3.0 billion unused credit available to customers as of December 31, 2019. In addition, SC purchased $24.9 million and $20.9 million of receivables related to newly-opened customer accounts during the three-month periods ended March 31, 2021 and 2020, respectively.

Each customer account generated under the agreements generally is approved with a credit limit higher than the amount of the initial purchase, with each subsequent purchase automatically approved as long as it does not cause the account to exceed its limit and the customer is in good standing. As of March 31, 2021 and December 31, 2020, SC was obligated to purchase zero and $14.2 million, respectively, in receivables that had been originated by Bluestem but not yet purchased by SC.

Others

Under terms of an application transfer agreement with Nissan, SC has the first opportunity to review for its own portfolio any credit applications turned down by Nissan’s captive finance company. The agreement does not require SC to originate any loans, but for each loan originated by SC, it will pay Nissan a referral fee.

In connection with the sale of RICs through securitizations and other sales, SC has made standard representations and warranties customary to the consumer finance industry. Violations of these representations and warranties may require SC to repurchase loans previously sold to on- or off-balance sheet Trusts or other third parties. As of March 31, 2021, there were no loans that were the subject of a demand to repurchase or replace for breach of representations and warranties for SC's ABS or other sales. In the opinion of management, the potential exposure of other recourse obligations related to SC’s RICs sale agreements is not expected to have a material adverse effect on the Company's or SC’s business, consolidated financial position, results of operations, or cash flows.

Santander has provided guarantees on the covenants, agreements, and obligations of SC under the governing documents of its warehouse facilities and privately issued amortizing notes. These guarantees are limited to the obligations of SC as servicer.

In November 2015, SC executed a forward flow asset sale agreement with a third party under the terms of which SC is committed to sell $350.0 million in charged-off loan receivables in bankruptcy status on a quarterly basis. However, any sale of more than $275.0 million is subject to a market price check. The remaining aggregate commitment as of March 31, 2021 and December 31, 2020 not subject to a market price check was $15.3 million.

Other Off-Balance Sheet Risk

Other off-balance sheet risk stems from financial instruments that do not meet the definition of guarantees under applicable accounting guidance and from other relationships that include items such as indemnifications provided in the ordinary course of business and intercompany guarantees.

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NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Legal and Regulatory Proceedings

The Company, including its subsidiaries, is and in the future periodically expects to be party to, or otherwise involved in, various claims, disputes, lawsuits, investigations, regulatory matters and other legal matters and proceedings that arise in the ordinary course of business. In view of the inherent difficulty of predicting the outcome of any such claim, dispute, lawsuit, investigation, regulatory matter and/or legal proceeding, particularly where the claimants seek very large or indeterminate damages or where the matters present novel legal theories or involve a large number of parties, the Company generally cannot predict the eventual outcome of the pending matters, the timing of the ultimate resolution of the matters, or the eventual loss, fines or penalties related to the matters, if any. Accordingly, except as provided below, the Company is unable to reasonably estimate a range of its potential exposure, if any, to these claims, disputes, lawsuits, investigations, regulatory matters and other legal proceedings at this time. It is reasonably possible that actual outcomes or losses may differ materially from the Company's current assessments and estimates, and any adverse resolution of any of these matters against it could materially and adversely affect the Company's business, financial position, liquidity, and results of operations.

In accordance with applicable accounting guidance, the Company establishes an accrued liability for legal and regulatory proceedings when those matters present material loss contingencies that are both probable and estimable. In such cases, there may be an exposure to loss in excess of any amounts accrued. When a loss contingency is not both probable and estimable, the Company does not establish an accrued liability. As a legal or regulatory proceeding develops, the Company, in conjunction with any outside counsel handling the matter, evaluates on an ongoing basis whether the matter presents a material loss contingency that is probable and estimable. If a determination is made during a given quarter that a material loss contingency is probable and estimable, an accrued liability is established during such quarter with respect to such loss contingency, and the Company continues to monitor the matter for further developments that could affect the amount of the accrued liability previously established.

As of March 31, 2021 and December 31, 2020, the Company accrued aggregate legal and regulatory liabilities of approximately $86.2 million and $109.5 million, respectively. Further, the Company estimates the aggregate range of reasonably possible losses for legal and regulatory proceedings, in excess of reserves established, of up to approximately $15.5 million as of March 31, 2021. Set forth below are descriptions of the material lawsuits, regulatory matters and other legal proceedings to which the Company is subject.

SBNA Matters

Mortgage Escrow Interest Putative Class Action

SBNA is a defendant in a putative class action lawsuit in the United States District Court, Southern District of New York, captioned Daniel and Rebecca Ruf-Tepper v. Santander Bank, N.A., No. 20-cv-00501. The Tepper Lawsuit, filed in January 2020, alleges that SBNA is obligated to pay interest on mortgage escrow accounts pursuant to state law. Plaintiffs filed an amended complaint and SBNA has filed a motion to dismiss.

Overtime Putative Class Action

SBNA is a defendant in a putative class action lawsuit in the United States District Court, District of New Jersey, captioned Crystal Sanchez, et. Al. v. Santander Bank, N.A., No. 17-cv-5775. The lawsuit alleges that SBNA failed to pay overtime to current and former branch operations managers. The Court denied SBNA’s motion to dismiss. Plaintiff's motion seeking to amend its complaint to add additional state law claims is fully briefed.

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NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

SC Matters

Shareholder Derivative Lawsuit

Seattle City Employees Retirement System V. Santander Holdings USA, Inc., et al: In November 2020, a shareholder derivative complaint was filed in the Court of Chancery of the State of Delaware, captioned Seattle City v. Santander Holdings USA, Inc., C.A. No. 2020-0977-AGB. The plaintiff seeks unspecified monetary damages and other injunctive relief in the complaint. The complaint alleges, among other things, that SHUSA and the current director breached their fiduciary duties by causing SC to engage in share repurchases for the purpose of increasing SHUSA’s ownership of SC above 80%, which the complaint alleges would allow SHUSA to obtain tax and other benefits not available to the rest of SC’s shareholders.

Consumer Lending Cases

The Company and its subsidiaries are also party to various lawsuits pending in federal and state courts alleging violations of state and federal consumer lending laws, including, without limitation, the Equal Credit Opportunity Act, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Section 5 of the Federal Trade Commission Act, the Telephone Consumer Protection Act, the Truth in Lending Act, wrongful repossession laws, usury laws and laws related to unfair and deceptive acts or practices. In general, these cases seek damages and equitable and/or other relief.

Regulatory Investigations and Proceedings

SC is party to, or is periodically otherwise involved in, reviews, investigations, examinations and proceedings (both formal and informal), and information-gathering requests, by government and self-regulatory agencies, including the FRB of Boston, the CFPB, the DOJ, the SEC, the Federal Trade Commission and various state regulatory and enforcement agencies.

Currently, such matters include, but are not limited to, the following:

•Mississippi Attorney General Lawsuit: In January 2017, Mississippi Attorney General filed a lawsuit against SC in the Chancery Court of the First Judicial District of Hinds County, State of Mississippi, captioned State of Mississippi ex rel. Jim Hood, Attorney General of the State of Mississippi v. Santander Consumer USA Inc., C.A. # G-2017-28. The complaint alleges that SC engaged in unfair and deceptive business practices to induce Mississippi consumers to apply for loans that they could not afford. The complaint asserts claims under the Mississippi Consumer Protection Act and seeks unspecified civil penalties, equitable relief and other relief.

IHC Matters

Periodically, SSLLC is party to pending and threatened legal actions and proceedings, including FINRA arbitration actions and class action claims.

Puerto Rico FINRA Arbitrations

As of March 31, 2021, SSLLC had received 771 FINRA arbitration cases related to Puerto Rico bonds and Puerto Rico CEFs that SSLLC previously recommended and/or sold to clients. Most of these cases are based upon concerns regarding the local Puerto Rico securities market. The statements of claims allege, among other things, fraud, negligence, breach of fiduciary duty, breach of contract, unsuitability, over-concentration and failure to supervise. There were 80 arbitration cases pending as of March 31, 2021. The Company has experienced a decrease in the volume of claims since September 30, 2019 and does not expect to see a significant increase in claims in future periods.

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NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Puerto Rico Putative Class Action: SSLLC, SBC, BSPR, the Company and Santander are defendants in a putative class action alleging federal securities and common law claims relating to the solicitation and purchase of more than $180.0 million of Puerto Rico bonds and $101.0 million of CEFs during the period from December 2012 to October 2013. The case is pending in the United States District Court for the District of Puerto Rico and is captioned Jorge Ponsa-Rabell, et. al. v. SSLLC, Civ. No. 3:17-cv-02243. The amended complaint alleges that defendants acted in concert to defraud purchasers in connection with the underwriting and sale of Puerto Rico municipal bonds, CEFs and open-end funds. In May 2019, the defendants filed a motion to dismiss the amended complaint. On July 22, 2020, the District Court dismissed the complaint. Plaintiffs have appealed to the United States Court of Appeals for the First Circuit.

Puerto Rico Municipal Bond Insurer Litigation: On August 8, 2019, bond insurers National Public Finance Guarantee Corporation and MBIA Insurance Corporation filed suit in Puerto Rico state court against eight Puerto Rico municipal bond underwriters, including SSLLC, alleging that the underwriters made misrepresentations in connection with the issuance of the debt and that the bond insurers relied on such misrepresentations in agreeing to insure certain of the bonds. The complaint alleges damages of not less than $720.0 million. On September 16, 2020, the defendants moved to dismiss the complaint.

On October 28, 2020, bond insurer Ambac Assurance Corporation filed an amended complaint in Puerto Rico state court adding SSLLC and four other Puerto Rico municipal bond underwriters to a pending suit against seven underwriters, alleging that the underwriters made misrepresentations in connection with the issuance of the debt and that Ambac relied on such misrepresentations in agreeing to insure certain of the bonds. The amended complaint alleges damages of not less than $508 million. On December 8, 2020, the defendants moved to dismiss the amended complaint.

On November 27, 2020, bond insurer Financial Guaranty Insurance Company filed suit in Puerto Rico state court against twelve Puerto Rico municipal bond underwriters, including SSLLC, alleging that the underwriters made misrepresentations in connection with the issuance of the debt and that Financial Guaranty Insurance Company relied on such misrepresentations in agreeing to insure certain of the bonds. The complaint alleges damages of not less than $447 million. On February 1, 2021, the defendants moved to dismiss the complaint.

These matters are ongoing and could in the future result in the imposition of damages, fines or other penalties. No assurance can be given that the ultimate outcome of these matters or any resulting proceedings would not materially and adversely affect the Company's business, financial condition and results of operations.

NOTE 16. RELATED PARTY TRANSACTIONS

The Company and its affiliates have various debt and derivative agreements with Santander. For further details of these agreements, see Note 10 and Note 20 to the Consolidated Financial Statements of the Company's Annual Report on Form 10-K for the year ended December 31, 2020. The Company and its affiliates also entered into or were subject to various service agreements with Santander and its affiliates. Each of these agreements was made in the ordinary course of business and on market terms.

The Company did not receive any capital contributions from Santander in 2021 or 2020.

On March 29, 2017, SC entered into an MSPA with Santander, under which it has the option to sell a contractually determined amount of eligible prime loans to Santander through the SPAIN trust securitization platform for a term that ended in December 2018. SC provided servicing on all loans originated under this arrangement. Servicing fee income of $2.9 million and $6.0 million was recognized in the Condensed Consolidated Statements of Operations for the three-month periods ended March 31, 2021 and 2020, respectively. SC had $6.1 million and $6.2 million of collections due to Santander as of March 31, 2021 and December 31, 2020, respectively.

Beginning in 2018, SC agreed to provide SBNA with origination support services in connection with the processing, underwriting, and purchase of RICs, primarily from Chrysler dealers. In addition, SC agreed to perform the servicing for any RICs originated on SBNA's behalf. For the three-month periods ended March 31, 2021 and 2020, SC facilitated the purchase of $2.0 billion and $1.1 billion, respectively, of RICs. SC recognizes referral fee income and servicing fee income related to this agreement that eliminates in the consolidation of SHUSA.

As of March 31, 2021, SBNA has borrowed $400.0 million from SHUSA. This transaction eliminates in consolidation.

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NOTE 17. BUSINESS SEGMENT INFORMATION

Business Segment Products and Services

The Company’s reportable segments are focused principally around the customers the Company serves. The Company has identified the following reportable segments: CBB, C&I, CRE & VF, CIB, and SC.

•The CBB segment includes the products and services provided to Bank consumer and business banking customers, including consumer deposit, business banking, residential mortgage, unsecured lending and investment services. This segment offers a wide range of products and services to consumers and business banking customers, including demand and interest-bearing demand deposit accounts, money market and savings accounts, CDs and retirement savings products. It also offers lending products such as credit cards, mortgages, home equity lines of credit, and business loans such as business lines of credit and commercial cards. SBNA also finances indirect consumer automobile RICs through an intercompany agreement with SC. In addition, SBNA provides investment services to its retail customers, including annuities, mutual funds, and insurance products. Santander Universities, which provides grants and scholarships to universities and colleges as a way to foster education through research, innovation and entrepreneurship, is the last component of this segment.

•The C&I segment currently provides commercial lines, loans, letters of credit, receivables financing and deposits to medium- and large-sized commercial customers, as well as financing and deposits for government entities. This segment also provides niche product financing for specific industries.

•The CRE & VF segment offers CRE loans and multifamily loans to customers. This segment also offers commercial loans to dealers and financing for commercial equipment and vehicles. This category also includes SBNA’s community development finance activities, including originating CRA-eligible loans and making CRA-eligible investments.

•The CIB segment serves the needs of global commercial and institutional customers by leveraging the international footprint of Santander to provide financing and banking services to corporations with over $500 million in annual revenues. CIB also includes SIS, a registered broker-dealer located in New York that provides services in investment banking, institutional sales, and trading and offering research reports of Latin American and European equity and fixed-income securities. CIB's offerings and strategy are based on Santander's local and global capabilities in wholesale banking.

•SC is a specialized consumer finance company focused on vehicle finance and third-party servicing. SC’s primary business is the indirect origination of RICs, principally through manufacturer-franchised dealers in connection with their sale of new and used vehicles to retail consumers. In conjunction with the MPLFA, SC offers a full spectrum of auto financing products and services to Stellantis N.V. customers and dealers under the CCAP brand. These products and services include consumer RICs and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit. SC also originates vehicle loans through a web-based direct lending program, purchases vehicle RICs from other lenders, and services automobile, recreational and marine vehicle portfolios for other lenders. During 2015, SC announced its intention to exit the personal lending business. SC has entered into a number of intercompany agreements with the Bank as described above as part of the Other segment. All intercompany revenue and fees between SBNA and SC are eliminated in the consolidated results of the Company.

SBNA also offers customer-related derivatives to hedge interest rate risk, and for C&I and CIB offers derivatives relating to foreign exchange and lending arrangements. See Note 11 to the Consolidated Financial Statements for additional details.

The Other category includes certain immaterial subsidiaries such as BSI, SSLLC, and several other subsidiaries, the unallocated interest expense on the Company's borrowings and other debt obligations and certain unallocated corporate income and indirect expenses.

The Company’s segment results, excluding SC and the entities that have been transferred to the Company as the IHC, are derived from the Company’s business unit profitability reporting system by specifically attributing managed balance sheet assets, deposits and other liabilities and their related interest income or expense to each of the segments. Funds transfer pricing methodologies are utilized to allocate a cost for funds used or a credit for funds provided to business line deposits, loans and selected other assets using a matched funding concept. The methodology includes a liquidity premium adjustment, which considers an appropriate market participant spread for commercial loans and deposits by analyzing the mix of borrowings available to the Company with comparable maturity periods.

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NOTE 17. BUSINESS SEGMENT INFORMATION (continued)

Other income and expenses are managed directly by each reportable segment, including fees, service charges, salaries and benefits, and other direct expenses, as well as certain allocated corporate expenses, and are accounted for within each segment’s financial results. Accounting policies for the lines of business are the same as those used in preparation of the Condensed Consolidated Financial Statements with respect to activities specifically attributable to each business line. However, the preparation of business line results requires management to establish methodologies to allocate funding costs and benefits, expenses and other financial elements to each line of business. Where practical, the results are adjusted to present consistent methodologies for the segments.

The application and development of management reporting methodologies is a dynamic process and is subject to periodic enhancements. The implementation of these enhancements to the internal management reporting methodology may materially affect the results disclosed for each segment with no impact on consolidated results. Whenever significant changes to management reporting methodologies take place, prior period information is reclassified wherever practicable.

During the fourth quarter of 2020, the Company implemented organizational changes to meet the evolving needs of its business customers including the re-alignment of Upper Business Banking with the C&I segment from the CBB segment. In addition, the Company moved the assets associated with its Community Development Finance business from its “Other” category to the CRE&VF segment to align its LIHTC assets with similar CRE assets and liabilities. All prior period results have been revised for these segment changes.

The CODM manages SC on a historical basis by reviewing the results of SC on a pre-Change in Control basis. The Results of Segments table below discloses SC's operating information on the same basis that it is reviewed by the CODM. The adjustments column includes adjustments to reconcile SC's GAAP results to SHUSA's consolidated results.

Results of Segments

The following tables present certain information regarding the Company’s segments.

For the Year-to-Date Ended	SHUSA Reportable Segments
March 31, 2021	CBB		C&I		CRE & VF		CIB(5)		Other(2)		SC(3)		SC Purchase Price Adjustments(4)		Eliminations(4)		Total
	(in thousands)
Net interest income	$	352,509	$	73,219	$	96,602	$	27,411	$	(43,701)	$	1,108,967	$	(242)	$	4,567	$	1,619,332
Non-interest income	76,310		16,677		5,595		77,364		115,949		904,112		—		(11,511)		1,184,496
Credit loss expense / (Recovery of) credit loss expense	(19,155)		(31,341)		1,786		(8,694)		(2,738)		136,209		—		—		76,067
Total expenses	368,451		63,665		35,547		67,696		110,886		900,758		7,185		(5,759)		1,548,429
Income/(loss) before income taxes	79,523		57,572		64,864		45,773		(35,900)		976,112		(7,427)		(1,185)		1,179,332
Intersegment revenue/(expense)(1)	(257)		2,657		713		(3,113)		—		—		—		—		—
Total assets	22,346,353		7,689,825		20,315,350		10,786,520		38,218,290		47,234,002		—		—		146,590,340

(1)Intersegment revenue/(expense) represents charges or credits for funds used or provided by each of the segments and is included in net interest income.

(2)Other includes the results of the entities transferred to the IHC, with the exception of SIS, earnings from non-strategic assets, the investment portfolio, interest expense on SBNA’s and the Company's borrowings and other debt obligations, amortization of intangible assets and certain unallocated corporate income and indirect expenses.

(3)Management of SHUSA manages SC by analyzing the historical results of SC, which are presented in this column.

(4)SC Purchase Price Adjustments represents the impact that SC purchase marks had on the results of SC included within the consolidated operations of SHUSA, while eliminations eliminate intercompany transactions.

(5)Includes results and assets of SIS.

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NOTE 17. BUSINESS SEGMENT INFORMATION (continued)

For the Year-to-Date Ended	SHUSA Reportable Segments
March 31, 2020	CBB		C&I		CRE & VF		CIB(5)		Other(2)		SC(3)		SC Purchase Price Adjustments(4)		Eliminations(4)		Total
	(in thousands)
Net interest income	$	331,807	$	76,132	$	98,724	$	34,082	$	29,982	$	1,011,406	$	(221)	$	4,064	$	1,585,976
Non-interest income	80,248		17,089		4,685		50,135		112,824		773,832		1,853		(13,507)		1,027,159
Credit loss expense / (Recovery of) credit loss expense	153,007		47,232		49,850		18,141		9,287		907,887		206		—		1,185,610
Total expenses	367,045		68,723		35,118		63,234		161,738		883,796		9,790		(5,642)		1,583,802
Income/(loss) before income taxes	(107,997)		(22,734)		18,441		2,842		(28,219)		(6,445)		(8,364)		(3,801)		(156,277)
Intersegment revenue/(expense)(1)	(260)		3,243		1,734		(4,717)		—		—		—		—		—
Total assets	23,491,765		9,260,753		21,376,893		11,645,096		39,263,122		47,106,931		—		—		152,144,560

(1)- (5) Refer to corresponding notes above.

.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

ITEM 2 - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

EXECUTIVE SUMMARY

SHUSA is the parent holding company of SBNA, a national banking association; SC, a consumer finance company headquartered in Dallas, Texas; SSLLC, a broker-dealer headquartered in Boston, Massachusetts; BSI, a financial services company headquartered in Miami, Florida that offers a full range of banking services to foreign individuals and corporations based primarily in Latin America; SIS, a registered broker-dealer headquartered in New York providing services in investment banking, institutional sales, trading and offering research reports of Latin American and European equity and fixed-income securities; SFS, a consumer credit institution headquartered in Puerto Rico; and several other subsidiaries. SHUSA is headquartered in Boston, Massachusetts and SBNA's main office is in Wilmington, Delaware. SSLLC, SIS and another SHUSA subsidiary, SAM, are registered investment advisers with the SEC. SHUSA's two largest subsidiaries by asset size and revenue are SBNA and SC. SHUSA is a wholly-owned subsidiary of Santander.

As of March 31, 2021, SC was owned approximately 80.3% by SHUSA and 19.7% by other shareholders. SC Common Stock is listed on the NYSE under the trading symbol "SC."

SBNA's primary business consists of attracting deposits and providing other retail banking services through its network of retail branches, and originating small business loans, middle market, large and global commercial loans, multifamily loans, residential mortgage loans, home equity lines of credit, and auto and other consumer loans throughout the Mid-Atlantic and Northeastern areas of the United States, principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware. SBNA uses its deposits, as well as other financing sources, to fund its loan and investment portfolios. SBNA earns interest income on its loan and investment portfolios. In addition, SBNA generates non-interest income from a number of sources, including deposit and loan services, sales of loans and investment securities, capital markets products and BOLI. SBNA's principal non-interest expenses include employee compensation and benefits, occupancy and facility-related costs, technology and other administrative expenses. The financial results of SBNA are affected by the economic environment, including interest rates and consumer and business confidence and spending, as well as the competitive conditions within SBNA's geographic footprint.

SC is a specialized consumer finance company focused on vehicle finance and third-party servicing and delivering service to dealers and customers across the full credit spectrum. . SC's primary business is the indirect origination and servicing of RICs and leases, principally through manufacturer-franchised dealers in connection with their sale of new and used vehicles to subprime retail consumers. Additionally, SC sells consumer RICs through flow agreements and, when market conditions are favorable, it accesses the ABS market through securitizations of consumer RICs. SAF is SC’s primary vehicle financing brand, and is available as a finance option for automotive dealers across the United States Further information about SC’s business is provided below in the “CCAP” section.

SC is managed through a single reporting segment which includes vehicle financial products and services, including RICs, vehicle leases, and dealer loans, as well as financial products and services related to recreational and marine vehicles and other consumer finance products.

SC also originates vehicle loans through a web-based direct lending program, purchases vehicle RICs from other lenders, and services automobile and recreational and marine vehicle portfolios for other lenders. Additionally, SC has other relationships through which it holds other consumer finance products. .

CCAP

Since May 2013, under the MPLFA, SC has operated as Stellantis N.V.’s preferred provider for consumer loans, leases and dealer loans and provides services to Stellantis N.V. customers and dealers under the CCAP brand. These products and services include consumer RICs and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

CCAP continues to be a focal point of SC's strategy. Since May 2013, the MPLFA with Stellantis N.V., the Company has operated as Stellantis N.V.'s preferred provider for consumer loans, leases and dealer loans and provides services to Stellantis N.V. customers and dealers under the CCAP brand. The Company's average penetration rate under the MPLFA for the three-month period ended March 31, 2021 was 36%, a decrease from 39% for the three-month period ended December 31, 2020.

SC has dedicated financing facilities in place for its CCAP business and has worked strategically and collaboratively with Stellantis N.V. to continue to strengthen its relationship and create value within the CCAP program. During the three-month period ended March 31, 2021, SC originated $3.7 billion in CCAP loans, which represented 57% of the UPB of its total RIC originations, as well as $2.2 billion in CCAP leases. Additionally, substantially all of the leases originated by SC during three-month period ended March 31, 2021 were under the MPLFA.

ECONOMIC AND BUSINESS ENVIRONMENT

Overview

The unemployment rate at March 31, 2021 was 6.0% compared to 6.7% at December 31, 2020 and 4.4% one year ago, which did not yet reflect the height of unemployment associated with the COVID-19 outbreak. According to the U.S. Bureau of Labor Statistics, the improvement from December 2020 reflects the continuing resumption of economic activity, particularly in the leisure and hospitality, education, and construction sectors.

Market year-to-date returns for the following indices based on closing prices at March 31, 2021 were:

	March 31, 2021
Dow Jones Industrial Average	7.8%
S&P 500	5.8%
NASDAQ Composite	2.8%

In light of the effects the COVID-19 pandemic continues to have on economic activity, at its March 2021 meeting, the Federal Open Market Committee decided to maintain the federal funds rate target range at 0.00% to 0.25%. The Committee expects to maintain this target rate until it is confident that the economy has weathered recent events and is on track to achieve its maximum employment and price stability. This action will help support economic activity, strong labor market conditions and inflation to remain at the targeted rate of 2.0%.

The ten-year Treasury bond rate at March 31, 2021 was 1.75%, up from 0.92% at December 31, 2020. Within the industry, changes in this metric are often considered to correspond to changes in 15-year and 30-year mortgage rates.

Changing market conditions are considered a significant risk factor to the Company. The interest rate environment can present challenges in the growth of net interest income for the banking industry, which continues to rely on non-interest activities to support revenue growth. Changing market conditions and political uncertainty could have an overall impact on the Company's results of operations and financial condition. Such conditions could also impact the Company's credit risk and the associated credit loss expense and legal expense.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Credit Rating Actions

The following table presents Moody’s, S&P and Fitch credit ratings for SBNA, SHUSA, and Santander senior debt / long-term issuer rating:

	SANTANDER (1)	SHUSA	SBNA (2)	Overall Outlook
Fitch	A	BBB+	BBB+	Negative
Moody's	A2	Baa3	Baa1	Stable
S&P	A	BBB+	A-	Negative

(1) Senior preferred rating

(2) Moody's rating represents SBNA long-term issuer rating

SHUSA funds its operations independently of the other entities owned by Santander, and believes its business is not necessarily closely related to the business or outlook of other entities owned by Santander. Future changes in the credit ratings of its parent, Santander, or the Kingdom of Spain, however, could impact SHUSA's or its subsidiaries' credit ratings, and any other change in the condition of Santander could affect SHUSA.

At this time, SC is not rated by the major credit rating agencies.

COVID-19 Summary

In March 2020, the novel strain of coronavirus, or COVID-19, had materially impacted our business. Similar to many other financial institutions, we took measures to mitigate our customers’ COVID-19-related economic challenges. We experienced an increase in requests for extensions and modifications related to COVID-19 nationwide and a significant number of such extensions and modifications have been granted as detailed in the section of this MD&A captioned "TDRs".

Please refer to Item 7 of the 2020 Annual Report on Form 10-K for additional details regarding COVID-19.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

REGULATORY MATTERS

The activities of the Company and its subsidiaries, including SBNA and SC, are subject to regulation under various U.S. federal laws and regulatory agencies which impose regulations, supervise and conduct examinations, and may affect the operations and management of the Company and its ability to take certain actions, including making distributions to our parent, Santander. The Company is regulated on a consolidated basis by the Federal Reserve, including the FRB of Boston, and the CFPB. The Company's subsidiaries are further supervised by the OCC, the FRB of Atlanta, and the NYDFS.

Payment of Dividends

SHUSA is the parent holding company of SBNA. SHUSA and SBNA are subject to various regulatory restrictions relating to the payment of dividends, including regulatory capital minimums and the requirement to remain "well-capitalized" under prompt corrective action regulations. As a consolidated subsidiary of the Company, SC is included in various regulatory restrictions relating to the payment of dividends as described under the caption “Stress Tests and Capital Planning” in this section. Refer to the "Liquidity and Capital Resources" section of this MD&A for detail of the capital actions of the Company and its subsidiaries during the period.

In June 2020, the Federal Reserve issued the Interim Policy, which includes:

•A cap on common stock dividends that cannot exceed the average of the trailing four quarters’ net income; and

•A prohibition on share repurchases.

The Interim Policy as described applied to the third quarter of 2020. SHUSA requested an exception to the Interim Policy for SC to be able to pay dividends of up to $0.22 per share in the third quarter of 2020. The Federal Reserve granted this request, and on July 31, 2020 SC’s Board of Directors declared a quarterly cash dividend of $0.22 per share of SC Common Stock payable to shareholders of record as of August 13, 2020. This dividend was paid on August 24, 2020.

The Federal Reserve extended and revised the Interim Policy in the first quarter of 2021. The revised policy restricted certain capital distributions to less than the prior four quarters' aggregate net income. SHUSA requested and was granted an exception to the revised Interim Policy for SC to pay a $0.44 per share dividend in Q1 2021.

On April 27, 2021, the Company received written notification from the FRB that the FRB has approved SHUSA’s request for an exception from the prohibition in the Interim Policy restricting the payment of certain dividends in the second quarter of 2021. On April 30, 2021, the SC’s Board of Directors declared a dividend of $0.22 per share for shareholders as of May 10, 2021 and payable on May 20, 2021.

It is uncertain whether the Federal Reserve will extend or revise the Interim Policy beyond the second quarter of 2021. If it does so, the foregoing restrictions on dividends and share repurchases would continue.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Regulatory Capital Requirements

U.S. Basel III regulatory capital rules are applicable to both SHUSA and SBNA.

These rules narrow the definition of regulatory capital and establish higher minimum risk-based capital ratios and prompt corrective action thresholds that require banking organizations, including the Company and SBNA, to maintain a minimum CET1 capital ratio of 4.5%, a Tier 1 capital ratio of 6.0%, a total capital ratio of 8.0% and a minimum leverage ratio, calculated as the ratio of Tier 1 capital to average consolidated assets for the quarter, of 4.0%. A further capital conservation buffer of 2.5% above these minimum ratios was phased in effective January 1, 2019. This buffer is required for banking institutions to make capital distributions, including paying dividends.

As described in Note 1, on January 1, 2020, we adopted the CECL standard, which upon adoption resulted in a reduction to our opening retained earnings balance, net of income tax, and an increase to the allowance for loan losses of approximately $2.5 billion. As also described Note 1, the U.S. banking agencies in December 2018 approved a final rule to address the impact of CECL on regulatory capital by allowing banking organizations, including the Company, the option to phase in the day-one impact of CECL until the first quarter of 2023. On March 26, 2020, the U.S. banking agencies issued an interim final rule that provides banking organizations with an alternative option to delay for two years an estimate of CECL’s effect on regulatory capital relative to the incurred loss methodology’s effect on regulatory capital, followed by a three-year transition period. This interim rule was subsequently updated with technical amendments in a final rule dated September 30, 2020. The Company has elected this alternative option instead of the one described in the December 2018 rule.

See the "Bank Regulatory Capital" section of this MD&A for the Company's capital ratios under Basel III standards. The implementation of certain regulations and standards relating to regulatory capital could disproportionately affect the Company's regulatory capital position relative to that of its competitors, including those that may not be subject to the same regulatory requirements as the Company.

Material restrictions can be imposed on SBNA, including restrictions on interest payable on accounts, dismissal of management and, in critically undercapitalized situations, appointment of a receiver or conservator. Critically undercapitalized banks generally may not make any payment of principal or interest on their subordinated debt and all but well-capitalized banks are prohibited from accepting brokered deposits without prior regulatory approval. Pursuant to the FDIA and OCC regulations, institutions which are not categorized as well-capitalized or adequately-capitalized are restricted from making capital distributions, which include cash dividends, stock redemptions or repurchases, cash-out mergers, interest payments on certain convertible debt and other transactions charged to the capital account of the institution. At March 31, 2021, SBNA met the criteria to be classified as “well-capitalized.”

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

On March 4, 2020, the Federal Reserve adopted a final rule to simplify capital rules for large banks. Under the final rule, firms' supervisory stress test results are now used to establish the size of the SCB requirement, replacing the 2.5% of the RWA component under the prior capital conservation buffer requirement. The SCB is calculated as the maximum decline in CET1 in the severely adverse scenario (subject to a 2.5% floor) plus four quarters of dividends. The rule results in new regulatory capital minimums which are equal to 4.5% of CET1 plus the SCB, any GSIB surcharge, and any countercyclical capital buffer. The GSIB buffer is applicable only to the largest and most complex firms and does not apply to SHUSA. In the event a firm falls below its new minimums, the rule imposes restrictions on capital distributions and discretionary bonuses. Firms continue to submit a capital plan annually. Supervisory expectations for capital planning processes do not change under the final rule. The Company does not expect this rule to have a material impact on its current or future planned capital actions.

Stress Testing and Capital Planning

In October 2019, the Federal Reserve issued rules that tailor the stress testing a company is required to perform based on the company’s asset size, cross-jurisdictional activity, reliance on short-term wholesale funding, nonbank assets, and off-balance sheet exposure. In March 2020, the Federal Reserve amended and simplified its capital planning rules and introduced the SCB to more closely align individual firm capital requirements to the firm’s risk profile. The SCB uses the results from the Federal Reserve's supervisory stress tests, which are one component of the CCAR, to help determine each firm's capital requirements for the coming year. On August 10, 2020, the Federal Reserve announced the individual large bank capital requirements. SHUSA’s CET1 SCB is 2.5%, resulting in a 7% CET1 capital requirement under the revised rules. The simplified SCB rule was effective on October 1, 2020 but was superseded temporarily in the third and fourth quarter of 2020 and the first quarter of 2021 by the Interim Policy which limits distributions as described above under “Payment of Dividends”.

On October 7, 2020, the Federal Reserve proposed amendments to capital planning and stress testing requirements for large BHCs. Under the proposal, as a Category IV firm under the supervisory tailoring rule, SHUSA is subject to supervisory stress testing on a two-year cycle, but must submit a capital plan annually. In off-cycle years, SHUSA is not required to utilize the scenarios provided by the Federal Reserve. The Company continues to evaluate planned capital actions in its annual capital plan and on an ongoing basis.

Liquidity Rules

The Federal Reserve, the FDIC, and the OCC have established a rule to implement the Basel III LCR for certain internationally active banks and nonbank financial companies, and a modified version of the LCR for certain depository institution holding companies that are not internationally active. The LCR is designed to ensure that a banking entity maintains an adequate level of unencumbered high-quality liquid assets equal to its expected net cash outflow for a 30-day time horizon. Smaller covered companies (more than $50 billion in assets) such as the Company were required to calculate the LCR monthly beginning January 2016.

In October 2019, the Federal Reserve finalized rules that tailor the liquidity requirements based on a company’s asset size, cross-jurisdictional activity, reliance on short-term wholesale funding, nonbank assets, and off-balance sheet exposure. In light of the fact that the Company is under $250 billion in assets and has less than $50 billion in short-term wholesale funding, the Company is no longer required to disclose the US LCR.

Resolution Planning

The DFA requires the Company to prepare and update resolution plans. The 165(d) resolution plan must assume that the covered company is resolved under the U.S. Bankruptcy Code and that no “extraordinary support” is received from the U.S. or any other government. The most recent 165(d) resolution plan was submitted to the Federal Reserve and FDIC in December 2018. In addition, under amended FDIA rules, the IDI resolution plan rule requires that a bank with assets of $50 billion or more develop a plan for its resolution that supports depositors’ rapid access to their insured deposits, maximizes the net present value return from the sale or disposition of its assets, and minimizes the amount of any loss realized by creditors in resolution. The most recent IDI resolution plan was submitted to the FDIC in June 2018.

TLAC

The TLAC Rule requires certain U.S. organizations to maintain a minimum amount of loss-absorbing instruments, including a minimum amount of unsecured LTD. The TLAC Rule applies to U.S. GSIBs and to IHCs with $50 billion or more in U.S. non-branch assets that are controlled by a global systemically important FBO. The Company is such an IHC.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Under the TLAC Rule, companies are required to maintain a minimum amount of TLAC, which consists of a minimum amount of LTD and Tier 1 capital. As a result, SHUSA must hold the higher of 18% of its RWAs or 9% of its total consolidated assets in the form of TLAC, of which 6% of its RWAs or 3.5% of total consolidated assets must consist of LTD. In addition, SHUSA must maintain a TLAC buffer composed solely of CET1 capital and will be subject to restrictions on capital distributions and discretionary bonus payments based on the size of the TLAC buffer it maintains. The TLAC Rule became effective on January 1, 2019.

Volcker Rule

Section 13 of the BHCA, commonly referred to as the “Volcker Rule,” prohibits a “banking entity” from engaging in “proprietary trading” or engaging in any of the following activities with respect to a Covered Fund: (i) acquiring or retaining any equity, partnership or other ownership interest in the Covered Fund; (ii) controlling the Covered Fund; or (iii) engaging in certain transactions with the fund if the banking entity or any affiliate is an investment adviser or sponsor to the Covered Fund. These prohibitions are subject to certain exemptions for permitted activities.

Because the term “banking entity” includes an IDI, a depository institution holding company and any of their affiliates, the Volcker Rule has sweeping worldwide application and covers entities such as Santander, the Company, and certain of the Company’s subsidiaries (including SBNA and SC), as well as other Santander subsidiaries in the United States and abroad.

The Company implemented certain policies and procedures, training programs, recordkeeping, internal controls and other compliance requirements that were necessary to comply with the Volcker Rule. As required by the Volcker Rule, the compliance infrastructure has been tailored to each banking entity based on its size and its level of trading and Covered Fund activities. SHUSA's compliance program includes, among other things, processes for prior approval of new activities and investments permitted under the Volcker Rule, testing and auditing for compliance and a process for attesting annually that the compliance program is reasonably designed to achieve compliance with the rule.

In October 2019, the joint agencies responsible for administering the Volcker Rule finalized revisions to Volcker Rule. The final rule tailors the Volcker Rule’s compliance requirements to the amount of a firm’s trading activity, revise the definition of a trading account, clarify certain key provisions in the Volcker Rule, and simplify the information companies are required to provide the banking agencies.

In July 2020, the joint agencies finalized a rule that revised the Volcker Rule further. The 2020 revisions provide an exemption for activities of qualifying foreign excluded funds, revise the exclusions from the definition of a “covered fund”, create new exclusions from the definition of a covered fund, and modify the definition of an ownership interest. The new rule became effective on October 1, 2020, and the Company is in the process of transitioning to the requirements of this revised rule.

Risk Retention Rule

The Federal Reserve's final credit risk retention rule generally requires sponsors of ABS to retain at least five percent of the credit risk of the assets collateralizing ABS. SHUSA, primarily through SC, is an active participant in the structured finance markets and complies with these retention requirements.

Market Risk Rule

The market risk rule requires certain national banks to measure and hold risk-based regulatory capital for the market risk of their covered positions. The bank must measure and hold capital for its market risk using its internal-risk based models. The market risk rule outlines quantitative requirements for the bank's internal risk based models, as well as qualitative requirements for the bank's management of market risk. Banks subject to the market risk rule must also measure and hold market risk regulatory capital for the specific risk associated with certain debt and equity positions.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

A bank is subject to the market risk capital rules if its consolidated trading activity, defined as the sum of trading assets and liabilities as reported in its FFIEC 031 and FR Y-9C for the previous quarter, equals the lesser of: (1) 10 percent or more of the bank's total assets as reported in its Call Report and FR Y-9C for the previous quarter, or (2) $1 billion or more. At September 30, 2019, SBNA reported aggregate trading exposure in excess of the market risk threshold and, as a result, both the Company and SBNA began holding the market risk component within RWAs of the risk-based capital ratios, and submitted the FFIEC 102 - Market Risk Regulatory Report beginning for the period ended December 31, 2019. The incorporation of market risk within regulatory capital has resulted in a decrease in the risk-based capital ratios.

Heightened Standards

OCC guidelines to strengthen the governance and risk management practices of large financial institutions are commonly referred to as “heightened standards.” The heightened standards apply to insured national banks with $50 billion or more in consolidated assets. The heightened standards require covered institutions to establish and adhere to a written risk governance framework to manage and control their risk-taking activities. The heightened standards also provide minimum standards for the institutions’ boards of directors to oversee the risk governance framework.

Transactions with Affiliates

Depository institutions must remain in compliance with Sections 23A and 23B of the Federal Reserve Act and the Federal Reserve's Regulation W, which governs transactions between SBNA and affiliated companies and individuals. Section 23A imposes limits on certain specified “covered transactions,” which include loans, lines, and letters of credit to affiliated companies or individuals, and investments in affiliated companies, as well as certain other transactions with affiliated companies and individuals.

Section 23B of the Federal Reserve Act prohibits a depository institution from engaging in certain transactions with affiliates unless the transactions are considered arms'-length. As a U.S. domiciled subsidiary of a global parent with significant non-bank affiliates, the Company faces elevated compliance risk in this area.

Regulation AB II

Regulation AB II, among other things, expanded disclosure requirements and modified the offering and shelf registration process for ABS. SC must comply with these rules, which impact all offerings of publicly registered ABS and all reports under the Exchange Act, for outstanding publicly-registered ABS, and affect SC's public securitization platform.

CRA

SBNA is subject to the requirements of the CRA, which requires the appropriate federal financial supervisory agency to assess an institution's record of helping to meet the credit needs of the local communities in which it is located. SBNA’s current CRA rating is "Outstanding." The OCC takes into account SBNA’s CRA rating in considering certain regulatory applications SBNA makes, including applications related to establishing and relocating branches, and the Federal Reserve does the same with respect to certain regulatory applications the Company makes.

On May 20, 2020, the OCC issued the CRA Final Rule implementing many of the provisions of the CRA NPR. The CRA NPR generally focuses on clarifying and expanding the activities that qualify for CRA consideration, allowing the OCC to evaluate a bank’s CRA performance through quantitative measures intended to assess the volume and value of activity, updating how assessment areas are determined to account for institutions such as internet-based banks that receive a substantial portion of their deposits outside physical branch locations, and increasing transparency and timeliness in reporting. In connection with promulgating the CRA Final Rule, the OCC issued a publicly available, non-exhaustive list of activities that would automatically receive CRA consideration. and a process for confirming that particular activities meet the qualifying activities criteria. In addition, the CRA Final Rule allows banks to receive consideration for certain qualifying activities conducted outside their assessment areas. While the CRA Final Rule took effect on October 1, 2020, SBNA will have until January 1, 2023 to bring its operations into compliance with the rule. Although SBNA will be required to comply with the CRA Final Rule in 2023, the OCC has deferred to a future rulemaking process how to calibrate the key thresholds and benchmarks used in the rule to determine the level of performance necessary to achieve a performance rating.

75

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Reference Rate Reform

The March 5, 2021, announcement by the U.K.’s Financial Conduct Authority confirmed the unavailability of LIBOR rates beyond June 30, 2023 and cessation of one-week and two-month LIBOR by December 31, 2021. ISDA announced these statements are an “Index Cessation Event” under the IBOR Fallbacks Supplement and the ISDA 2020 IBOR Fallbacks Protocol, which in turn triggers a “Spread Adjustment Fixing Date” under the Bloomberg IBOR Fallback Rate Adjustments Rule Book. As a result, when LIBOR tenors cease and the fallback rates apply, fallbacks for derivatives under ISDA’s documentation shift to forms of the SOFR plus the fixed spread adjustment.

The regulatory agencies also confirmed that the March 5, 2021 announcements constitute a “Benchmark Transition Event” with respect to all LIBOR settings.

We hold loans, derivatives, and other financial instruments that use LIBOR as a reference rate and that will be impacted by the cessation of LIBOR. Transition away from LIBOR to new reference rates presents legal, financial, reputational, and operational risks to the Company as well as to other participants in the market. As of March 31, 2021, the Company had approximately $22 billion of loans and approximately $8 billion of borrowings with LIBOR exposure. We also had approximately $70 billion in notional amounts of derivative contracts with LIBOR exposure.

Under the guidance of our cross-functional LIBOR transition program, the Company is on track to offer products linked to alternative reference rates and to remediate existing contracts that use the LIBOR reference rate. We have progressed on the following aspects of the LIBOR transition to date:

•Created an inventory of clients and contracts that have a dependency on LIBOR

•Maintained quarterly LIBOR exposure reporting

•Completed the first cycle to update and validate technology systems required to support alternative reference rates

•Created an inventory and plan for remediation of models potentially impacted by the LIBOR cessation

•Launched SOFR-based conforming adjustable rate mortgages (in line with FNMA and FHLMC requirements) in the third quarter of 2020

•Utilized LIBOR amendment fallback language for new or re-negotiated contracts

•Adhered to the ISDA IBOR Fallbacks Protocol

•Created employee and customer-facing LIBOR Transition web pages

•Started analysis of the accounting and tax impacts based on FASB and IRS guidance

•System updating and validation to support alternative reference rates

•Communicated with clients through available channels about the LIBOR transition

•Started development and validation of models impacted by the transition to alternative reference rates

•Began accounting and tax analysis and testing related to back-book migration to alternative reference rates

•Remediation of existing LIBOR contracts

•Usage of hardwired fallback language for new contracts

Planned efforts include:

•Cessation of new LIBOR originations by December 2021

•Delivery of risk training to client-facing staff

•Updating and validating controls and procedures

76

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

RESULTS OF OPERATIONS

NET INTEREST INCOME AND NET INTEREST MARGIN

CONSOLIDATED AVERAGE BALANCE SHEET / NET INTEREST MARGIN ANALYSIS
	THREE-MONTH PERIODS ENDED MARCH 31, 2021 AND 2020
	2021 (1)						2020 (1)								Change due to
(dollars in thousands)	Average Balance		Interest		Yield/ Rate(2)		Average Balance		Interest		Yield/ Rate(2)		Increase/(Decrease)		Volume		Rate
EARNING ASSETS
INVESTMENTS AND INTEREST EARNING DEPOSITS	$	28,361,244	$	59,196	0.83	%	$	25,903,299	$	132,227	2.04	%	$	(73,031)	$	13,905	$	(86,936)
LOANS(3):
Commercial loans	31,360,622		243,453		3.11	%	32,609,698		315,946		3.88	%	(72,493)		(11,729)		(60,764)
Multifamily	8,204,141		70,897		3.46	%	8,534,116		83,207		3.90	%	(12,310)		(3,142)		(9,168)
Total commercial loans	39,564,763		314,350		3.18	%	41,143,814		399,153		3.88	%	(84,803)		(14,871)		(69,932)
Consumer loans:
Residential mortgages	6,747,397		51,917		3.08	%	9,013,957		86,133		3.82	%	(34,216)		(19,325)		(14,891)
Home equity loans and lines of credit	4,013,586		32,256		3.21	%	4,652,133		50,714		4.36	%	(18,458)		(6,318)		(12,140)
Total consumer loans secured by real estate	10,760,983		84,173		3.13	%	13,666,090		136,847		4.01	%	(52,674)		(25,643)		(27,031)
RICs and auto loans	40,894,433		1,321,893		12.93	%	36,789,925		1,272,509		13.84	%	49,384		120,260		(70,876)
Personal unsecured	1,657,386		141,890		34.24	%	2,268,785		163,836		28.89	%	(21,946)		(70,157)		48,211
Other consumer(4)	212,912		3,405		6.40	%	305,133		5,403		7.08	%	(1,998)		(1,516)		(482)
Total consumer	53,525,714		1,551,361		11.59	%	53,029,933		1,578,595		11.91	%	(27,234)		22,944		(50,178)
Total loans	93,090,477		1,865,711		8.02	%	94,173,747		1,977,748		8.40	%	(112,037)		8,073		(120,110)
Intercompany investments			—		—	%	—		—		—	%	—		—		—
TOTAL EARNING ASSETS	121,451,721		1,924,907		6.34	%	120,077,046		2,109,975		7.03	%	(185,068)		21,978		(207,046)
Allowance for loan losses(5)	(7,316,533)						(6,176,395)
Other assets(6)	33,005,218						34,259,927
TOTAL ASSETS	$	147,140,406					$	148,160,578
INTEREST-BEARING FUNDING LIABILITIES
Deposits and other customer related accounts:
Interest-bearing demand deposits	$	11,754,935	$	1,408	0.05	%	$	10,892,604	$	17,096	0.63	%	$	(15,688)	$	1,476	$	(17,164)
Savings	4,998,441		483		0.04	%	5,632,770		2,931		0.21	%	(2,448)		(299)		(2,149)
Money market	33,947,692		17,900		0.21	%	27,144,329		72,066		1.06	%	(54,166)		24,629		(78,795)
CDs	3,576,850		9,995		1.12	%	8,545,497		36,520		1.71	%	(26,525)		(16,647)		(9,878)
TOTAL INTEREST-BEARING DEPOSITS	54,277,918		29,786		0.22	%	52,215,200		128,613		0.99	%	(98,827)		9,159		(107,986)
BORROWED FUNDS:
FHLB advances, federal funds, and repurchase agreements	1,042,755		1,657		0.64	%	6,783,978		34,853		2.06	%	(33,196)		(18,294)		(14,902)
Other borrowings	43,898,212		274,132		2.50	%	44,167,391		360,533		3.27	%	(86,401)		(2,177)		(84,224)
TOTAL BORROWED FUNDS (7)	44,940,967		275,789		2.45	%	50,951,369		395,386		3.10	%	(119,597)		(20,471)		(99,126)
TOTAL INTEREST-BEARING FUNDING LIABILITIES	99,218,885		305,575		1.23	%	103,166,569		523,999		2.03	%	(218,424)		(11,312)		(207,112)
Noninterest bearing demand deposits	19,085,040						15,119,236
Other liabilities(8)	7,376,334						6,808,452
TOTAL LIABILITIES	125,680,259						125,094,257
STOCKHOLDER’S EQUITY	21,460,147						23,066,321
TOTAL LIABILITIES AND STOCKHOLDER’S EQUITY	$	147,140,406					$	148,160,578
NET INTEREST SPREAD (9)					5.11	%					5.00	%
NET INTEREST MARGIN (10)					5.33	%					5.28	%
NET INTEREST INCOME (11)			$	1,619,332					$	1,585,976

(1)Average balances are based on daily averages when available. When daily averages are unavailable, mid-month averages are substituted.

(2)Yields calculated using taxable equivalent net interest income.

(3)Interest on loans includes amortization of premiums and discounts on purchased loan portfolios and amortization of deferred loan fees, net of origination costs. Average loan balances includes non-accrual loans and LHFS.

(4)Other consumer primarily includes RV and marine loans.

(5)Refer to Note 3 to the Condensed Consolidated Financial Statements for further discussion.

(6)Other assets primarily includes leases, goodwill and intangibles, premise and equipment, net deferred tax assets, equity method investments, BOLI, accrued interest receivable, derivative assets, miscellaneous receivables, prepaid expenses and MSRs. Refer to Note 6 to the Condensed Consolidated Financial Statements for further discussion.

(7)Refer to Note 9 to the Condensed Consolidated Financial Statements for further discussion.

(8)Other liabilities primarily includes accounts payable and accrued expenses, derivative liabilities, net deferred tax liabilities and the unfunded lending commitments liability.

(9)Represents the difference between the yield on total earning assets and the cost of total funding liabilities.

(10)Represents annualized, taxable equivalent net interest income divided by average interest-earning assets.

(11)Intercompany investment income is eliminated from this line item.

77

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Net interest income increased $33.4 million for the three-month period ended March 31, 2021, compared to 2020. The most significant factors contributing to this change were as follows:

•Interest income on investment securities and interest-earning deposits decreased $73.0 million for the three-month period ended March 31, 2021 compared to 2020, attributable to an increase in average balances of $13.9 million and a decrease in average rates of $86.9 million. The decrease in rate was attributable Federal Reserve actions in response to the COVID-19 pandemic.

•Interest income on loans decreased $112.0 million for the three-month period ended March 31, 2021 compared to 2020, attributable to an increase in average loan balances of $8.1 million and a decrease in average rates of $120.1 million. This was the result of a lower overall interest rate environment offset by continued growth in RIC volume.

•Interest expense on deposits and related customer accounts decreased $98.8 million for the three-month period ended March 31, 2021 compared to 2020, attributable to an increase in average interest-bearing deposit balances of $9.2 million and a decrease in average rates of $108.0 million. This was the result of lower deposit rates in response to the Federal Reserve setting overnight rates at zero. The increased balances are a result of stimulus programs and consumers increasing savings in response to the economic uncertainty of the COVID-19 pandemic.

•Interest expense on borrowed funds decreased $119.6 million for the three-month period ended March 31, 2021 compared to 2020, attributable to a decrease in average interest-bearing borrowings balances of $20.5 million and a decrease in average rates of $99.1 million. This was the result of an overall lower interest rate environment.

CREDIT LOSS EXPENSE

Credit loss expense was $76.1 million for the three-month period ended March 31, 2021, compared to $1.2 billion for the comparative period in 2020. The decrease year-over-year was primarily due to reserve build during the first quarter of 2020 associated with a weaker economic outlook related to COVID-19.

NON-INTEREST INCOME

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Consumer fees	$	83,693	$	88,569	$	(4,876)	(5.5)	%
Commercial fees	35,527		35,678		(151)		(0.4)	%
Lease income	772,892		771,661		1,231		0.2	%
Miscellaneous income, net	282,510		121,972		160,538		131.6	%
Net gains recognized in earnings	9,874		9,279		595		6.4	%
Total non-interest income	$	1,184,496	$	1,027,159	$	157,337	15.3	%

Total non-interest income increased $157.3 million for the three-month period ended March 31, 2021 compared to the corresponding period in 2020. The increase for the period ended March 31, 2021 was primarily due to an increase in miscellaneous income, net discussed further below.

78

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Miscellaneous income

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Mortgage banking income, net	$	20,739	$	16,090	$	4,649	28.9	%
BOLI	15,545		15,094		451		3.0	%
Capital market revenue	81,788		38,284		43,504		113.6	%
Net gain on sale of operating leases	108,263		26,951		81,312		301.7	%
Asset and wealth management fees	58,727		52,650		6,077		11.5	%
Loss on sale of non-mortgage loans	(38,017)		(62,107)		24,090		38.8	%
Other miscellaneous (loss) / income, net	35,465		35,010		455		1.3	%
Total miscellaneous income	$	282,510	$	121,972	$	160,538	131.6	%

Miscellaneous income increased $160.5 million for the three-month period ended March 31, 2021 as compared to the corresponding period in 2020. This increase was primarily related to:

•Capital market revenue increased $43.5 million driven by higher income in capital market transactions.

•Gain on sale of operating leases increased $81.3 million driven by an increase in liquidated units.

GENERAL, ADMINISTRATIVE AND OTHER EXPENSES

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Compensation and benefits	$	465,258	$	489,273	$	(24,015)	(4.9)	%
Occupancy and equipment expenses	172,076		146,911		25,165		17.1	%
Technology, outside services, and marketing expense	134,752		134,990		(238)		(0.2)	%
Loan expense	111,580		93,921		17,659		18.8	%
Lease expense	560,340		590,360		(30,020)		(5.1)	%
Impairment of goodwill	—		—		—		0%
Other expenses	104,423		128,347		(23,924)		(18.6)	%
Total general, administrative and other expenses	$	1,548,429	$	1,583,802	$	(35,373)	(2.2)	%

Total general, administrative and other expenses decreased $35.4 million for the three-month period ended March 31, 2021, compared to 2020. The most significant contributing factors were as follows:

•Occupancy and equipment expenses increased $25.2 million for the three-month period ended March 31, 2021, compared to 2020 due to increased depreciation and maintenance and repair expenses.

•Other expenses decreased $23.9 million for the three-month period ended March 31, 2021 compared to 2020 mainly due to lower operational risk expense and lower travel and entertainment expenses in the first quarter of 2021.

79

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

INCOME TAX PROVISION

An income tax expense of $286.8 million and a benefit of $33.4 million were recorded for the three-month periods ended March 31, 2021 and 2020, respectively. This resulted in an ETR of 24.3% and 21.3% for the three-month periods ended March 31, 2021 and 2020, respectively.

The Company's ETR in future periods will be affected by the results of operations allocated to the various tax jurisdictions in which the Company operates, any change in income tax laws or regulations within those jurisdictions, and interpretations of income tax regulations that differ from the Company's interpretations by tax authorities that examine tax returns filed by the Company or any of its subsidiaries.

Refer to Note 14 to the Condensed Consolidated Financial Statements for the year-to-year comparison of the ETR.

LINE OF BUSINESS RESULTS

General

The Company's segments at March 31, 2021 and 2020 consisted of CBB, C&I, CRE & VF, CIB and SC.

Results Summary

CBB

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Net interest income	$	352,509	$	331,807	$	20,702	6.2	%
Total non-interest income	76,310		80,248		(3,938)		(4.9)	%
Credit loss expense / (release of) credit loss expenses	(19,155)		153,007		(172,162)		(112.5)	%
Total expenses	368,451		367,045		1,406		0.4	%
Income / (Loss) before income taxes	79,523		(107,997)		187,520		(173.6)	%
Intersegment revenue / (expense)	(257)		(260)		3		(1.2)	%
Total assets	22,346,353		23,491,765		(1,145,412)		(4.9)	%

CBB reported income before income taxes of $79.5 million for the three-month period ended March 31, 2021, compared to a loss before income taxes of $108.0 million for the three-month period ended March 31, 2020. Factors contributing to this change were:

•Credit loss expense decreased $172.2 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020. This decrease was due to an improved credit outlook and lower realized loan losses than were projected due to the COVID-19 pandemic.

80

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

C&I Banking

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Net interest income	$	73,219	$	76,132	$	(2,913)	(3.8)	%
Total non-interest income	16,677		17,089		(412)		(2.4)	%
Credit loss expense / (release of) credit loss expenses	(31,341)		47,232		(78,573)		(166.4)	%
Total expenses	63,665		68,723		(5,058)		(7.4)	%
Income / (Loss) before income taxes	57,572		(22,734)		80,306		(353.2)	%
Intersegment revenue / (expense)	2,657		3,243		(586)		(18.1)	%
Total assets	7,689,825		9,260,753		(1,570,928)		(17.0)	%

C&I reported income before income taxes of $57.6 million for the three-month period ended March 31, 2021, compared to a loss before income taxes of $22.7 million for the corresponding period in 2020. Factors contributing to these changes were:

•Credit loss expense decreased $78.6 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020. This decrease was due to an improved credit outlook and lower realized loan losses than were projected due to the COVID-19 pandemic.

•Total assets decreased $1.6 billion from the first quarter of 2020 to the first quarter of 2021. This decrease was due to the payback of lines of credit that were drawn down in the first quarter of 2020 in response to COVID-19 economic uncertainty.

CRE & VF

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Net interest income	$	96,602	$	98,724	$	(2,122)	(2.1)	%
Total non-interest income	5,595		4,685		910		19.4	%
Credit loss expense / (Release of) credit loss expense	1,786		49,850		(48,064)		(96.4)	%
Total expenses	35,547		35,118		429		1.2	%
Income / (Loss) before income taxes	64,864		18,441		46,423		251.7	%
Intersegment revenue / (expense)	713		1,734		(1,021)		(58.9)	%
Total assets	20,315,350		21,376,893		(1,061,543)		(5.0)	%

CRE & VF reported income before income taxes of $64.9 million for the three-month period ended March 31, 2021, compared to income before income taxes of $18.4 million for 2020. Factors contributing to these changes were:

•Credit loss expense decreased $48.1 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020. This decrease was due to an improved credit outlook and lower realized loan losses than were projected due to the COVID-19 pandemic.

81

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

CIB

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Net interest income	$	27,411	$	34,082	$	(6,671)	(19.6)	%
Total non-interest income	77,364		50,135		27,229		54.3	%
Credit loss expense / (release of) credit loss expenses	(8,694)		18,141		(26,835)		(147.9)	%
Total expenses	67,696		63,234		4,462		7.1	%
Income / (Loss) before income taxes	45,773		2,842		42,931		1,510.6	%
Intersegment expense	(3,113)		(4,717)		1,604		(34.0)	%
Total assets	10,786,520		11,645,096		(858,576)		(7.4)	%

CIB reported income before income taxes of $45.8 million for the three-month period ended March 31, 2021, compared to income before income taxes of $2.8 million for 2020. Factors contributing to these changes were:

•Total non-interest income increased $27.2 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020. This increase was due to increasing fee income resulting from continued strong demand for bond underwriting.

•Credit loss expense decreased $26.8 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020. This decrease was due to an improved credit outlook and lower realized loan losses than were projected due to the COVID-19 pandemic.

Other

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Net interest income	$	(43,701)	$	29,982	$	(73,683)	(245.8)	%
Total non-interest income	115,949		112,824		3,125		2.8	%
Credit loss expense / (release of) credit loss expenses	(2,738)		9,287		(12,025)		(129.5)	%
Total expenses	110,886		161,738		(50,852)		(31.4)	%
Income / (Loss) before income taxes	(35,900)		(28,219)		(7,681)		(27.2)	%
Total assets	38,218,290		39,263,122		(1,044,832)		(2.7)	%

The Other category reported a loss before income taxes of $35.9 million for the three-month period ended March 31, 2021, respectively, compared to a loss before income taxes of $28.2 million for 2020. Factors contributing to these changes were:

•Net interest income decreased $73.7 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020, due to lower rates and the sale of SBC.

•Total expenses decreased $50.9 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020, due to lower operational risk expenses and the sale of SBC.

82

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

SC

	Three-Month Period Ended March 31,				YTD Change
(dollars in thousands)	2021		2020		Dollar increase/(decrease)		Percentage
Net interest income	$	1,108,967	$	1,011,406	$	97,561	9.6	%
Total non-interest income	904,112		773,832		130,280		16.8	%
Credit loss expense / (release of) credit loss expenses	136,209		907,887		(771,678)		(85.0)	%
Total expenses	900,758		883,796		16,962		1.9	%
Income / (Loss) before income taxes	976,112		(6,445)		982,557		(15,245.3)	%
Total assets	47,234,002		47,106,931		127,071		0.3	%

SC reported income before income taxes of $976.1 million for the three-month period ended March 31, 2021 compared to a loss before income taxes of $6.4 million for 2020. Contributing to this change was:

•Credit loss expense decreased $771.7 million for the three-month period ended March 31, 2021 compared to the corresponding period of 2020, primarily driven by the additional reserve to address credit risk associated with the COVID-19 outbreak during the first quarter of 2020, and a decrease in charge-offs in 2021.

83

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

FINANCIAL CONDITION

LOAN PORTFOLIO

The Company's LHFI portfolio consisted of the following at the dates indicated:

	March 31, 2021				December 31, 2020				Dollar Increase / (Decrease)		Percent Increase (Decrease)
(dollars in thousands)	Amount		Percent		Amount		Percent
Commercial LHFI:
CRE	$	7,439,574	8.2	%	$	7,327,853	8.0	%	$	111,721	1.5	%
C&I	16,264,348		17.9	%	16,537,899		17.9	%	(273,551)		(1.7)	%
Multifamily	8,133,449		8.9	%	8,367,147		9.1	%	(233,698)		(2.8)	%
Other commercial	7,465,082		8.2	%	7,455,504		8.1	%	9,578		0.1	%
Total commercial loans (1)	39,302,453		43.2	%	39,688,403		43.1	%	(385,950)		(1.0)	%
Consumer loans secured by real estate:
Residential mortgages	6,162,035		6.8	%	6,590,168		7.2	%	(428,133)		(6.5)	%
Home equity loans and lines of credit	3,912,029		4.3	%	4,108,505		4.5	%	(196,476)		(4.8)	%
Total consumer loans secured by real estate	10,074,064		11.1	%	10,698,673		11.7	%	(624,609)		(5.8)	%
Consumer loans not secured by real estate:
RICs and auto loans	40,516,010		44.4	%	40,698,642		44.1	%	(182,632)		(0.4)	%
Personal unsecured loans	965,651		1.1	%	824,430		0.9	%	141,221		17.1	%
Other consumer	201,178		0.2	%	223,034		0.2	%	(21,856)		(9.8)	%
Total consumer loans	51,756,903		56.8	%	52,444,779		56.9	%	(687,876)		(1.3)	%
Total LHFI	$	91,059,356	100.0	%	$	92,133,182	100.0	%	$	(1,073,826)	(1.2)	%
Total LHFI with:
Fixed	$	63,578,039	69.8	%	$	64,036,154	69.5	%	$	(458,115)	(0.7)	%
Variable	27,481,317		30.2	%	28,097,028		30.5	%	(615,711)		(2.2)	%
Total LHFI	$	91,059,356	100.0	%	$	92,133,182	100.0	%	$	(1,073,826)	(1.2)	%

(1) As of March 31, 2021, the Company had $232.9 million of commercial loans that were denominated in a currency other than the U.S. dollar.

Commercial

Commercial loans decreased approximately $386.0 million, or 1.0%, from December 31, 2020 to March 31, 2021. This decrease was comprised of increases in CRE loans of $111.7 million offset by decreases in C&I loans of $273.6 million and multifamily loans of $233.7 million.

	At March 31, 2021, Maturing
(in thousands)	In One Year Or Less		One to Five Years		After Five Years		Total (1)
CRE loans	$	1,916,877	$	4,675,029	$	872,749	$	7,464,655
C&I and other commercial	10,386,203		11,973,206		1,528,818		23,888,227
Multifamily loans	833,658		4,894,598		2,405,193		8,133,449
Total	$	13,136,738	$	21,542,833	$	4,806,760	$	39,486,331
Loans with:
Fixed rates	$	4,718,268	$	9,528,932	$	2,917,561	$	17,164,761
Variable rates	8,418,470		12,013,901		1,889,199		22,321,570
Total	$	13,136,738	$	21,542,833	$	4,806,760	$	39,486,331

(1) Includes LHFS.

84

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Consumer Loans Secured By Real Estate

Consumer loans secured by real estate decreased $624.6 million, or 5.8%, from December 31, 2020 to March 31, 2021. This decrease was comprised of decreases in the residential mortgage portfolio of $428.1 million, and decreases in the home equity loans and lines of credit portfolio of $196.5 million.

Consumer Loans Not Secured By Real Estate

RICs and auto loans

RICs and auto loans decreased $182.6 million, or 0.4%, from December 31, 2020 to March 31, 2021. The decrease in the RIC and auto loan portfolio was primarily due to sold RICs of approximately $2.4 billion to third-parties offset by increases in originations, net of securitizations. RICs are collateralized by vehicle titles, and the lender has the right to repossess the vehicle in the event the consumer defaults on the payment terms of the contract. Most of the Company's RICs HFI are pledged against warehouse lines or securitization bonds. Refer to further discussion of these in Note 9 to the Condensed Consolidated Financial Statements.

As of March 31, 2021, 63.2% of the Company's RIC and auto loan portfolio balance was comprised of nonprime loans (defined by the Company as customers with a FICO score of below 640) with customers who did not qualify for conventional consumer finance products as a result of, among other things, a lack of or adverse credit history, low income levels and/or the inability to provide adequate down payments. This also includes 8.4% of loans for which no FICO score was available or legacy portfolios for which FICO is not considered in the ALLL model. While underwriting guidelines are designed to establish that the customer would be a reasonable credit risk, nonprime loans will nonetheless experience higher default rates than a portfolio of obligations of prime customers. Additionally, higher unemployment rates, higher gasoline prices, unstable real estate values, re-sets of adjustable rate mortgages to higher interest rates, the general availability of consumer credit, and other factors that impact consumer confidence or disposable income could lead to an increase in delinquencies, defaults, and repossessions, as well as decreased consumer demand for used automobiles and other consumer products, weaken collateral values and increase losses in the event of default. Because SC's historical focus for such credit has been predominantly on nonprime consumers, the actual rates of delinquencies, defaults, repossessions, and losses on these loans could be more dramatically affected by a general economic downturn.

The Company's automated originations process for these credits reflects a disciplined approach to credit risk management to mitigate the risks of nonprime customers. The Company's robust historical data on both organically originated and acquired loans provides it with the ability to perform advanced loss forecasting. Each applicant is automatically assigned a proprietary custom score using information such as FICO scores, DTI ratios, LTV ratios, and over 30 other predictive factors, placing the applicant in one of 100 pricing tiers. The pricing in each tier is continuously monitored and adjusted to reflect market and risk trends. In addition to the Company's automated process, it maintains a team of underwriters for manual review, consideration of exceptions, and review of deal structures with dealers.

At March 31, 2021, a typical RIC was originated with an average annual percentage rate of 15.0% and was purchased from the dealer at a premium of 1.6%. All of the Company's RICs and auto loans are fixed-rate loans.

Personal unsecured and other consumer loans

Personal unsecured and other consumer loans HFI increased from December 31, 2020 to March 31, 2021 by $119.4 million.

85

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

NON-PERFORMING ASSETS

The following table presents the composition of non-performing assets at the dates indicated:    

	Period Ended						Change
(dollars in thousands)	March 31, 2021			December 31, 2020			Dollar		Percentage
Non-accrual loans:
Commercial:
CRE	$	109,405		$	106,751		$	2,654	2.5	%
C&I	106,968			107,053			(85)		(0.1)	%
Multifamily	72,511			72,392			119		0.2	%
Other commercial	25,299			20,019			5,280		26.4	%
Total commercial loans	314,183			306,215			7,968		2.6	%
Consumer loans secured by real estate:
Residential mortgages	175,072			160,172			14,900		9.3	%
Home equity loans and lines of credit	88,047			91,606			(3,559)		(3.9)	%
Consumer loans not secured by real estate:
RICs and auto loans	844,998			1,174,317			(329,319)		(28.0)	%
Other consumer	5,592			6,325			(733)		(11.6)	%
Total consumer loans	1,113,709			1,432,420			(318,711)		(22.2)	%
Total non-accrual loans	1,427,892			1,738,635			(310,743)		(17.9)	%
OREO	24,909			29,799			(4,890)		(16.4)	%
Repossessed vehicles	233,207			204,653			28,554		14.0	%
Other repossessed assets	5,824			3,247			2,577		79.4	%
Total OREO and other repossessed assets	263,940			237,699			26,241		11.0	%
Total non-performing assets	$	1,691,832		$	1,976,334		$	(284,502)	(14.4)	%
Past due 90 days or more as to interest or principal and accruing interest	$	2,573		$	52,863		$	(50,290)	(95.1)%
Annualized net loan charge-offs to average loans (1)	1.2		%	1.7		%	n/a		n/a
Non-performing assets as a percentage of total assets	1.2		%	1.3		%	n/a		n/a
NPLs as a percentage of total loans	1.6		%	1.8		%	n/a		n/a
ALLL as a percentage of total NPLs	501.4		%	422.1		%	n/a		n/a

(1) Annualized net loan charge-offs are based on year-to-date charge-offs.

Potential problem loans are loans not currently classified as NPLs for which management has doubts about the borrowers’ ability to comply with the present repayment terms. These assets are principally loans delinquent for more than 30 days but less than 90 days. Potential problem commercial loans totaled approximately $140.4 million and $229.2 million at March 31, 2021 and December 31, 2020, respectively.

Potential problem consumer loans amounted to $2.2 billion and $3.2 billion at March 31, 2021 and December 31, 2020, respectively. Management has included these loans in its evaluation of the Company's ACL and reserved for them during the respective periods.

Non-performing assets decreased to $1.7 billion, or 1.2% of total assets, at March 31, 2021, compared to $2.0 billion, or 1.3% of total assets, at December 31, 2020, primarily due to government stimulus payments and tax refunds provided to customers.

86

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Commercial

Commercial NPLs increased $8.0 million from December 31, 2020 to March 31, 2021. Commercial NPLs accounted for 0.8% of commercial LHFI at March 31, 2021 and December 31, 2020, respectively. The increase in commercial NPLs was primarily comprised of increases of $5.3 million in the Other commercial and $2.7 million in the CRE portfolios.

Consumer Loans Not Secured by Real Estate

RICs and amortizing personal loans are classified as non-performing when they are more than 60 DPD (i.e., 61 or more DPD) with respect to principal or interest. Except for loans accounted for using the FVO, at the time a loan is placed on non-performing status, previously accrued and uncollected interest is reversed against interest income. When an account is 60 days or less past due, it is returned to performing status and the Company returns to accruing interest on the loan. The accrual of interest on revolving personal loans continues until the loan is charged off.

RIC TDRs are placed on non-accrual status when the account becomes past due more than 60 days. For loans in non-accrual status, interest income is recognized on a cash basis. For loans on non-accrual status, the accrual of interest is resumed if a delinquent account subsequently becomes 60 days or less past due. NPLs in the RIC and auto loan portfolio decreased by $329.3 million from December 31, 2020 to March 31, 2021. Non-performing RICs and auto loans accounted for 2.1% and 2.9% of total RICs and auto loans at March 31, 2021 and December 31, 2020, respectively.

Consumer Loans Secured by Real Estate

The following table shows NPLs compared to total loans outstanding for the residential mortgage and home equity portfolios as of March 31, 2021 and December 31, 2020, respectively:

	March 31, 2021						December 31, 2020
(dollars in thousands)	Residential mortgages			Home equity loans and lines of credit			Residential mortgages			Home equity loans and lines of credit
NPLs - HFI	$	98,634		$	88,047		$	74,473		$	91,606
Total LHFI	6,162,035			3,912,029			6,590,168			4,108,505
NPLs as a percentage of total LHFI	1.6		%	2.3		%	1.1		%	2.2		%

The NPL ratio is usually higher for the Company's residential mortgage loan portfolio compared to the home equity loans and lines of credit portfolio due to a number of factors, including the prolonged workout and foreclosure resolution processes for residential mortgage loans, differences in risk profiles, and mortgage loans located outside the Northeast and Mid-Atlantic United States. Foreclosures on consumer loans secured by real estate were $44.5 million or 23.8% of non-performing consumer loans secured by real estate at March 31, 2021, compared to $46.2 million or 27.8% of consumer loans secured by real estate at December 31, 2020.

87

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Delinquencies

The Company generally considers an account delinquent when an obligor fails to pay substantially all (defined as 90%) of the scheduled payment by the due date.    

Overall, total delinquencies decreased by $1.3 billion, or 31.1%, from December 31, 2020 to March 31, 2021, most significantly within the RICs and auto loan portfolio, which decreased $923.6 million. Delinquent balances and nonaccrual balances overall were lower as of March 31, 2021 primarily due to the benefits of government stimulus payments and tax refunds provided to customers

TDRs

TDRs are loans that have been modified as the Company has agreed to make certain concessions to both meet the needs of customers and maximize its ultimate recovery on the loans. TDRs occur when a borrower is experiencing financial difficulties and the loan is modified with terms that would otherwise not be granted to the borrower. The types of concessions granted are generally interest rate reductions, limitations on accrued interest charged, term extensions, and deferments of principal.

TDRs are generally placed on nonaccrual status upon modification, unless the loan was performing immediately prior to modification. For most portfolios, TDRs may return to accrual status after a sustained period of repayment performance, as long as the Company believes the principal and interest of the restructured loan will be paid in full. RIC TDRs are placed on nonaccrual status when the Company believes repayment under the revised terms is not reasonably assured and, at the latest, when the account becomes more than 60 DPD. RIC TDRs are considered for return to accrual when the account becomes 60 days or less past due. To the extent the TDR is determined to be collateral-dependent and the source of repayment depends on the operation of the collateral, the loan may be returned to accrual status based on the foregoing parameters. To the extent the TDR is determined to be collateral-dependent and the source of repayment depends on disposal of the collateral, the loan may not be returned to accrual status.

The following table summarizes TDRs at the dates indicated:

	As of March 31, 2021
(in thousands)	Commercial			%		Consumer Loans Secured by Real Estate			%		RICs and Auto Loans			%		Other Consumer			%		Total TDRs
Performing	$	76,804		40.6	%	$	80,784		60.0	%	$	4,164,669		93.6	%	$	30,528		97.8	%	$	4,352,785
Non-performing	112,277			59.4	%	53,929			40.0	%	284,285			6.4	%	701			2.2	%	451,192
Total	$	189,081		100.0	%	$	134,713		100.0	%	$	4,448,954		100.0	%	$	31,229		100.0	%	$	4,803,977
% of loan portfolio	0.5		%	n/a		1.3		%	n/a		11.0		%	n/a		2.7		%	n/a		5.3		%
(1) Excludes LHFS.
	As of December 31, 2020
(in thousands)	Commercial			%		Consumer Loans Secured by Real Estate			%		RICs and Auto Loans			%		Other Consumer			%		Total TDRs
Performing	$	73,950		43.2	%	$	87,896		66.8	%	$	3,655,681		91.7	%	$	33,095		98.0	%	$	3,850,622
Non-performing	97,054			56.8	%	43,605			33.2	%	332,164			8.3	%	684			2.0	%	473,507
Total	$	171,004		100.0	%	$	131,501		100.0	%	$	3,987,845		100.0	%	$	33,779		100.0	%	$	4,324,129
% of loan portfolio	0.4		%	n/a		1.2		%	n/a		9.8		%	n/a		3.2		%	n/a		4.7		%

(1) Excludes LHFS.

88

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following table provides a summary of TDR activity:

	Three-Month Period Ended March 31, 2021				Three-Month Period Ended March 31, 2020
(in thousands)	RICs and Auto Loans		All Other Loans(1)(2)		RICs and Auto Loans		All Other Loans(1)
TDRs, beginning of period	$	3,987,845	$	336,284	$	3,847,819	$	472,312
New TDRs(1)	651,812		116,485		175,014		34,929
Charged-Off TDRs	188,870		(2,832)		(279,815)		(1,893)
Sold TDRs	48,956		—		(25,284)		(482)
Payments on TDRs	(428,529)		(94,914)		(266,568)		(54,237)
TDRs, end of period	$	4,448,954	$	355,023	$	3,451,166	$	450,629

(1)    New TDRs includes drawdowns on lines of credit that have previously been classified as TDRs.

In accordance with the Company’s policies and guidelines, the Company may offer extensions (deferrals) to consumers on its RICs, whereby the consumer is allowed to move a maximum of three payments per event to the end of the loan. The Company’s policies and guidelines limit the frequency of each new deferral to one deferral every six months, regardless of the length of any prior deferral. Further, the maximum number of lifetime months extended for all automobile RICs is eight, while some marine and RV contracts have a maximum of twelve months extended to reflect their longer term. Additionally, the Company generally limits the granting of deferrals on new accounts until a requisite number of months have passed since origination. During the deferral period, the Company continues to accrue and collect interest on the loan in accordance with the terms of the deferral agreement.

In March 2020, the Company began actively working with its borrowers impacted by COVID-19 and provided loan modification programs to mitigate the adverse effects of COVID-19. These programs temporarily revised the practices noted above during 2020. In the Company's consumer and commercial portfolios, the programs generally included payment deferrals for a period of one to six months. In the Company's RIC and auto loan portfolio, the predominant program offering was a two- month deferral of payments to the end of the loan term and waiver of late charges. For credit cards, we offered a temporary payment reduction program for a period of up to three months. Payment deferrals on mortgages could be for up to one year.

In March 2020, the federal banking agencies issued an “Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus.” This guidance encouraged financial institutions to work prudently with borrowers that may be unable to meet their contractual obligations because of the effects of COVID-19 and concludes that short-term modifications (e.g., six months) made on a good faith basis to borrowers who were impacted by COVID-19 and who were less than 30 DPD as of the implementation date of a relief program are not TDRs. The Company applied this guidance to deferrals executed in response to COVID-19 and did not designate borrowers who were less than 30 DPD at the time of the COVID-19 extension program as TDRs, even if they would have otherwise qualified. Upon exceeding six months of COVID-19 extensions, loans were designated as TDRs. Additionally, Section 4013 of the CARES Act grants companies the option of not applying the GAAP TDR guidance to certain loans with COVID-19 modifications. The Company applied the TDR provisions of the CARES Act to certain consumer loans that received COVID-19 modifications if they were current as of December 31, 2019. Consumer loans that were granted deferrals beyond 180 days were not classified as TDRs if they complied with the requirements of the CARES Act. SC ceased to apply this guidance effective January 1, 2021 while SBNA ceased to apply this guidance effective April 1, 2021 and reverted back to our pre-COVID-19, as described above, method of determining whether or not a modification qualifies as a TDR.

At the implementation of the COVID-19 programs in March 2020, we experienced an increase in requests for extensions related to COVID-19 nationwide and a significant number of such extensions have been granted. As of March 31, 2021, over 44,000 SBNA customers (representing over $5.9 billion in balances) and over 1 million SC customers (representing over $12 billion in balances) have received a COVID-19 deferral. At March 31, 2021, SBNA had $271 million of loans in active deferrals (0.5% of the total portfolio), compared to $657 million in active deferrals (1.2% of the total portfolio) at December 31, 2020. At March 31, 2021 and December 31, 2020, SC had $184 million and $1.1 billion of loans in active deferral, respectively, representing 0.6% and 3.2% of its portfolio at those dates. In the first quarter of 2021, the number of deferrals has moderated. As of March 2021, overall extensions and other modification volumes are consistent with volumes experienced before the COVID-19 pandemic, and the Company has generally returned to its historic servicing practices with the exception of an increased limit on the total months of extensions allowed.

89

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

The Company evaluates the results of its deferral strategies based upon the amount of cash installments that are collected on accounts after they have been deferred compared to the extent to which the collateral underlying the deferred accounts has depreciated over the same period of time. Based on this evaluation, the Company believes that payment deferrals granted according to its policies and guidelines are an effective portfolio management technique and result in higher ultimate cash collections from the portfolio.

Changes in deferral levels do not have a direct impact on the ultimate amount of consumer finance receivables charged-off. However, the timing of a charge-off may be affected if the previously deferred account ultimately results in a charge-off. To the extent deferrals impact the ultimate timing of when an account is charged-off, historical charge-off ratios, loss confirmation periods, and cash flow forecasts used in the determination of the adequacy of the ALLL for loans classified as TDRs are also impacted. Increased use of deferrals may result in a lengthening of the loss confirmation period, which would increase expectations of credit losses inherent in the portfolio and therefore increase the ALLL and related credit loss expense. Changes in these ratios and periods are considered in determining the appropriate level of the ALLL and related credit loss expense. For loans that are classified as TDRs, the Company generally compares the present value of expected cash flows to the outstanding recorded investment of TDRs to determine the amount of allowance and related credit loss expense that should be recorded. For loans that are considered collateral-dependent, such as certain bankruptcy modifications, impairment is measured based on the fair value of the collateral, less its estimated costs to sell.

CREDIT RISK

The risk inherent in the Company’s loan and lease portfolios is driven by credit and collateral quality, and is affected by borrower-specific and economy-wide facts such as changes in unemployment, GDP, HPI, CRE price index, used vehicle index growth rates, and other factors. In general, there is an inverse relationship between credit quality of transactions and projections of impairment losses so that transactions with better credit quality require a lower expected loss. The Company manages this risk through its underwriting, pricing and credit approval guidelines and servicing policies and practices, as well as geographic and other concentration limits.

The Company's ACL is principally based on various models subject to the Company's Model Risk Management Framework. New models are approved by the Company's Model Risk Management Committee. Models, inputs and documentation are further reviewed and validated at least annually, and the Company completes a detailed variance analysis of historical model projections against actual observed results on a quarterly basis. Required actions resulting from the Company's analysis, if necessary, are governed by its ACL Committee.

Management uses the qualitative framework to exercise judgment about matters that are inherently uncertain and that are not considered by the quantitative framework. These adjustments are documented and reviewed through the Company’s risk management processes. Furthermore, management reviews, updates, and validates its process and loss assumptions on a periodic basis. This process involves an analysis of data integrity, review of loss and credit trends, a retrospective evaluation of actual loss information to loss forecasts, and other analyses.

ACL levels are collectively reviewed for adequacy and approved quarterly. Required actions resulting from the Company's analysis, if necessary, are governed by its ACL Committee. The ACL levels are approved by the Board-level committees quarterly.

Note 1 to the Consolidated Financial Statements in the Company's Annual Report on Form 10-K describes the methodology used to determine the ACL and reserve for unfunded lending commitments in the Consolidated Balance Sheets.

ACL

There were no significant changes to the ACL during the three months ended March 31, 2021. Refer to the rollforward of the ACL in Note 3 to the Condensed Consolidated Financial Statements.

Reserve for Unfunded Lending Commitments

The reserve for unfunded lending commitments decreased from $146.5 million at December 31, 2020 to $124.4 million at March 31, 2021. The decrease of the reserve for unfunded lending commitments was due to the ordinary course of business. Change in the reserve for unfunded lending commitments compared to the overall ACL was immaterial.

90

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

INVESTMENT SECURITIES

Investment securities consist primarily of U.S. Treasuries, MBS, corporate debt, ABS, and FHLB and FRB stock. MBS consist of pass-through CMOs and adjustable rate mortgages issued by federal agencies. The Company’s MBS are either guaranteed as to principal and interest by the issuer or have ratings of “AAA” by S&P and Moody’s at the date of issuance. The Company’s AFS investment strategy is to purchase liquid fixed-rate and floating-rate investments to manage the Company's liquidity position and interest rate risk adequately.

Total investment securities AFS increased $0.2 billion to $11.5 billion at March 31, 2021, compared to $11.3 billion at December 31, 2020. During the three-month period ended March 31, 2021, the composition of the Company's investment portfolio changed due to an increase in corporate debt securities and MBS. Corporate debt securities increased by $69.9 million primarily due to investment purchases of supranational debt securities. MBS increased by $54.0 million primarily due to investment purchases, partially offset by investment sales, maturities and principal paydowns. For additional information with respect to the Company’s investment securities, see Note 2 to the Condensed Consolidated Financial Statements.

Debt securities which the Company has the positive intent and ability to hold until maturity are classified as HTM securities. HTM securities are reported at cost and adjusted for amortization of premium and accretion of discount. Total investment securities HTM were $5.8 billion at March 31, 2021. The Company had 144 investment securities classified as HTM as of March 31, 2021.

Total gross unrealized gain/(loss) position on investment securities AFS decreased by $166.7 million during the three-month period ended March 31, 2021. This decrease was primarily related to a decrease in unrealized gains of $166.1 million on MBS, primarily due to an increase in interest rates.

The average life of the AFS investment portfolio (excluding certain ABS) at March 31, 2021 was approximately 4.26 years. The average effective duration of the investment portfolio (excluding certain ABS) at March 31, 2021 was approximately 3.28 years. The actual maturities of MBS AFS will differ from contractual maturities because borrowers have the right to prepay obligations without prepayment penalties.

The following table presents the fair value of investment securities by obligor at the dates indicated:

(in thousands)	March 31, 2021		December 31, 2020
Investment securities AFS:
U.S. Treasury securities and government agencies	$	5,591,404	$	5,440,140
FNMA and FHLMC securities	5,491,091		5,608,296
Other securities (1)	383,373		265,053
Total investment securities AFS	11,465,868		11,313,489
Investment securities HTM:
U.S. government agencies	5,781,875		5,504,685
Total investment securities HTM(2)	5,781,875		5,504,685
Other investments	1,778,275		1,553,862
Total investment portfolio	$	19,026,018	$	18,372,036

(1)    Other securities primarily include corporate debt securities and ABS.

(2)    HTM securities are measured and presented at amortized cost.

The following table presents the securities of single issuers (other than obligations of the United States and its political subdivisions, agencies, and corporations) having an aggregate book value in excess of 10% of the Company's stockholder's equity that were held by the Company at March 31, 2021:

	March 31, 2021
(in thousands)	Amortized Cost		Fair Value
FNMA	$	2,795,027	$	2,796,161
FHLMC	2,712,417		2,694,930
GNMA (1)	11,067,852		11,149,522
Total	$	16,575,296	$	16,640,613

(1)    Includes U.S. government agency MBS.

91

Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

GOODWILL

The Company records the excess of the cost of acquired entities over the fair value of identifiable tangible and intangible assets acquired less the fair value of liabilities assumed as goodwill. Consistent with ASC 350, the Company does not amortize goodwill, and reviews the goodwill recorded for impairment on an annual basis or more frequently when events or changes in circumstances indicate the potential for goodwill impairment. At March 31, 2021, goodwill totaled $2.6 billion and represented 1.8% of total assets and 11.8% of total stockholder's equity. The following table shows goodwill by reporting units at March 31, 2021:

(in thousands)	CBB		C&I		CRE & VF		CIB		SC		Total
Goodwill at March 31, 2021	$	297,802	$	52,198	$	1,095,071	$	131,130	$	1,019,960	$	2,596,161

The Company conducted its most recent annual goodwill impairment tests as of October 1, 2020 using generally accepted valuation methods.

The Company completes a quarterly review for impairment indicators over each of its reporting units, which includes consideration of economic and organizational factors that could impact the fair value of the Company's reporting units. As of the most recent review completed at the end of the first quarter of 2021, the Company did not identify any indicators which resulted in the Company's conclusion that an interim impairment test would be required to be completed.

DEFERRED TAXES AND OTHER TAX ACTIVITY

The Company had a net deferred tax liability balance of $357.8 million at March 31, 2021 (consisting of only a deferred tax liability with respect to jurisdictional netting), compared to a net deferred tax liability balance of $171.2 million at December 31, 2020 (consisting of a deferred tax asset balance of $11.1 million and a deferred tax liability balance of $182.4 million). The $186.6 million increase in net deferred liability for the three-month period ended March 31, 2021 was primarily due to accelerated depreciation from leasing transactions and a decrease in net operating loss carryforwards.

BANK REGULATORY CAPITAL

The Company's capital priorities are to support client growth and business investment while maintaining appropriate capital in light of economic uncertainty and the Basel III framework.

The Company is subject to the regulations of certain federal, state, and foreign agencies and undergoes periodic examinations by those regulatory authorities. At March 31, 2021 and December 31, 2020, based on SBNA’s capital calculations, SBNA was considered well-capitalized under the applicable capital framework. In addition, the Company's capital levels as of March 31, 2021 and December 31, 2020, based on the Company’s capital calculations, exceeded the required capital ratios for BHCs.

For a discussion of Basel III, including the standardized approach and related future changes to the minimum U.S. regulatory capital ratios, see the section captioned "Regulatory Matters" in this MD&A.

Federal banking laws, regulations and policies also limit SBNA's ability to pay dividends and make other distributions to the Company. SBNA must obtain prior OCC approval to declare a dividend or make any other capital distribution if, after such dividend or distribution: (1) the bank's total distributions to SHUSA within that calendar year would exceed 100% of its net income during the year plus retained net income for the prior two years, (2) the bank would not meet capital levels imposed by the OCC in connection with any order, or (3) the bank is not adequately capitalized at the time. The OCC's prior approval would also be required if SBNA were notified by the OCC that it is a problem institution or in troubled condition.

Any dividend declared and paid or return of capital has the effect of reducing capital ratios. During the three-month periods ended March 31, 2021 and 2020, the Company paid cash dividends of zero and $125.0 million, respectively, to its common stock shareholder.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following schedule summarizes the actual capital balances of SHUSA and SBNA at March 31, 2021:

	SHUSA
	March 31, 2021		Well-capitalized Requirement(1)		Minimum Requirement(1)
CET1 capital ratio	17.00	%	6.50	%	4.50	%
Tier 1 capital ratio	18.60	%	8.00	%	6.00	%
Total capital ratio	20.00	%	10.00	%	8.00	%
Leverage ratio	14.20	%	5.00	%	4.00	%

	SBNA
	March 31, 2021		Well-capitalized Requirement(1)		Minimum Requirement(1)
CET1 capital ratio	16.11	%	6.50	%	4.50	%
Tier 1 capital ratio	16.11	%	8.00	%	6.00	%
Total capital ratio	17.36	%	10.00	%	8.00	%
Leverage ratio	12.13	%	5.00	%	4.00	%

(1)    Capital ratios starting in the first quarter of 2020 calculated under CECL transition provisions permitted by the CARES Act

LIQUIDITY AND CAPITAL RESOURCES

Overall

The Company continues to maintain strong liquidity. Liquidity represents the ability of the Company to obtain cost-effective funding to meet the needs of customers as well as the Company's financial obligations. Factors that impact the liquidity position of the Company include loan origination volumes, loan prepayment rates, the maturity structure of existing loans, core deposit growth levels, CD maturity structure and retention, the Company's credit ratings, investment portfolio cash flows, the maturity structure of the Company's wholesale funding, and other factors. These risks are monitored and managed centrally. The Company's Asset/Liability Committee reviews and approves the Company's liquidity policy and guidelines on a regular basis. This process includes reviewing all available wholesale liquidity sources. The Company also forecasts future liquidity needs and develops strategies to ensure adequate liquidity is available at all times. SHUSA conducts monthly liquidity stress test analyses to manage its liquidity under a variety of scenarios, all of which demonstrate that the Company has ample liquidity to meet its short-term and long-term cash requirements.

Further changes to the credit ratings of SHUSA, Santander and its affiliates or the Kingdom of Spain could have a material adverse effect on SHUSA's business, including its liquidity and capital resources. The credit ratings of SHUSA have changed in the past and may change in the future, which could impact its cost of and access to sources of financing and liquidity. Any reductions in the long-term or short-term credit ratings of SHUSA would increase its borrowing costs and require it to replace funding lost due to the downgrade, which may include the loss of customer deposits, limit its access to capital and money markets and trigger additional collateral requirements in derivatives contracts and other secured funding arrangements. See further discussion on the impacts of credit ratings actions in the "Economic and Business Environment" section of this MD&A.

Sources of Liquidity

Company and Bank

The Company and SBNA have several sources of funding to meet liquidity requirements, including SBNA's core deposit base, liquid investment securities portfolio, ability to acquire large deposits, FHLB borrowings, wholesale deposit purchases, and federal funds purchased, as well as through securitizations in the ABS market and committed credit lines from third-party banks and Santander. In addition, the Company has other sources of funding to meet its liquidity requirements such as dividends and returns of investments from its subsidiaries, short-term investments held by non-bank affiliates, and access to the capital markets.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

SC

SC requires a significant amount of liquidity to originate and acquire loans and leases and to service debt. SC funds its operations through its lending relationships with 13 third-party banks, Santander and SHUSA, and through securitizations in the ABS market and flow agreements. SC seeks to issue debt that appropriately matches the cash flows of the assets that it originates. SC has more than $6.2 billion of stockholders’ equity that supports its access to the securitization markets, credit facilities, and flow agreements.

During the three months ended March 31, 2021, SC completed on-balance sheet funding transactions totaling approximately $3.5 billion, including:

•securitization on its SDART platform for approximately $1.9 billion; and

•lease securitization on its SRT platform for approximately $1.6 billion.

SC also completed approximately $2.4 billion in RIC asset sales to third parties.

For information regarding SC's debt, see Note 9 to the Condensed Consolidated Financial Statements.

IHC

In 2017, SIS entered into a revolving subordinated loan agreement with SHUSA, not to exceed $290.0 million. This was subsequently increased to $895.0 million in 2018, and will mature in December 2023.

As needed, SIS will draw down from another subordinated loan with Santander in order to enable SIS to underwrite certain large transactions in excess of the subordinated loan described above. At March 31, 2021, there was no outstanding balance on the subordinated loan.

BSI's primary sources of liquidity are from customer deposits and deposits from affiliated banks.

Institutional borrowings

The Company regularly projects its funding needs under various stress scenarios, and maintains contingency plans consistent with the Company’s access to diversified sources of contingent funding. The Company maintains a substantial level of total available liquidity in the form of on-balance sheet and off-balance sheet funding sources. These include cash, unencumbered liquid assets, and capacity to borrow at the FHLB and the FRB’s discount window. 

Available Liquidity

As of March 31, 2021, SBNA had approximately $17.5 billion in committed liquidity from the FHLB and the FRB. Of this amount, $16.3 billion was unused and therefore provides additional borrowing capacity and liquidity for the Company. At March 31, 2021 and December 31, 2020, liquid assets (cash and cash equivalents and LHFS) and securities AFS exclusive of securities pledged as collateral) totaled approximately $23.1 billion and $23.5 billion, respectively. These amounts represented 31.6% and 31.8% of total deposits at March 31, 2021 and December 31, 2020, respectively. As of March 31, 2021, SBNA and BSI had $1.1 billion and $0.5 billion, respectively, in cash held at the FRB. Management believes that the Company has ample liquidity to fund its operations.

Cash, cash equivalents, and restricted cash

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
	(As Restated - Note 1)
Net cash flows from operating activities	$	3,503,913	$	2,442,720
Net cash flows from investing activities	(342,716)		134,629
Net cash flows from financing activities	(3,785,310)		3,096,596

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Cash flows from operating activities

Net cash flow from operating activities for the three-month period ended March 31, 2021 was primarily comprised of $1.8 billion in proceeds from sales of and collections on LHFS, $643.5 million in depreciation, amortization and accretion, $253.8 million of deferred tax expense, and net income of $892.5 million, partially offset by $411.2 million of originations of LHFS.

Net cash flow from operating activities for the three-month period ended March 31, 2020 was primarily comprised of $441.1 million in proceeds from sales of and collections on LHFS, $699.1 million in depreciation, amortization and accretion, and $1.2 billion of credit loss expense, partially offset by $270.9 million of originations of LHFS.

Cash flows from investing activities

For the three-month period ended March 31, 2021, net cash flow from investing activities was primarily due to $1.9 billion of AFS investment securities sales, maturities and prepayments, $553.1 million of HTM investment securities maturities and prepayments, $1.5 billion in proceeds from sales and terminations of operating leases, and $1.9 billion in proceeds from sales of LHFI, partially offset by $2.2 billion of purchases of investment securities AFS, $2.2 billion in operating lease purchases and originations, and $677.4 million of purchases of HTM investment securities.

For the three-month period ended March 31, 2020, net cash flow from investing activities was primarily due to $3.9 billion of AFS investment securities sales, maturities and prepayments and $948.6 million in proceeds from sales and terminations of operating leases, partially offset by $890.6 million in normal loan activity, $1.5 billion of purchases of investment securities AFS, $2.0 billion in operating lease purchases and originations, and $348.4 million of purchases of HTM investment securities.

Cash flows from financing activities

For the three-month period ended March 31, 2021, net cash flow from financing activities was primarily due to a $855.0 million decrease in deposits and a decrease in net borrowing activity of $2.9 billion.

Net cash flow from financing activities for the three-month period ended March 31, 2020 was primarily due to an increase in net borrowing activity of $2.3 billion and a $1.3 billion increase in deposits, partially offset by $125.0 million in dividends paid on common stock and $468.5 million in stock repurchases attributable to NCI.

See the SCF for further details on the Company's sources and uses of cash.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Credit Facilities

Third-Party Revolving Credit Facilities

Warehouse Lines

SC has one credit facility with eight banks providing an aggregate commitment of $3.5 billion for the exclusive use of providing short-term liquidity needs to support Chrysler Finance lease financing. The facility requires reduced advance rates in the event of delinquency, credit loss, or residual loss ratios, as well as other metrics exceeding specified thresholds.

SC has eight credit facilities with eleven banks providing an aggregate commitment of $8.3 billion for the exclusive use of providing short-term liquidity needs to support core and CCAP loan financing. As of March 31, 2021, there was an outstanding balance of approximately $2.3 billion on these facilities in the aggregate. These facilities reduced advance rates in the event of delinquency, credit loss, as well as various other metrics exceeding specific thresholds.

Repurchase Agreements

SC also obtains financing through investment management or repurchase agreements under which it pledges retained subordinate bonds on its own securitizations as collateral for repurchase agreements with various borrowers and at renewable terms ranging up to 365 days. As of March 31, 2021, there is no outstanding balance under any repurchase agreements.

Related Party Credit Facilities

The Company provides SC with $0.5 billion of committed revolving credit and $2.5 billion of contingent liquidity that can be drawn on an unsecured basis. The Company also provides SC with $6.5 billion of term financing with maturities ranging from May 2021 to May 2025. These loans eliminate in the consolidation of SHUSA. Santander provides SC with $4.0 billion of unsecured financing with maturities ranging from June 2022 and September 2022.

Secured Structured Financings

SC's secured structured financings primarily consist of both public, SEC-registered securitizations, as well as private securitizations under Rule 144A of the Securities Act, and privately issues amortizing notes. SC has on-balance sheet securitizations outstanding in the market with a cumulative ABS balance of approximately $26.0 billion.

Deficiency and Debt Forward Flow Agreement

In addition to SC's credit facilities and secured structured financings, SC has a flow agreement in place with a third party for charged-off assets. Loans and leases sold under these flow agreements are not on SC's balance sheet, but provide a stable stream of servicing fee income and may also provide a gain or loss on sale.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Off-Balance Sheet Financing

Beginning in 2017, SC had the option to sell a contractually determined amount of eligible prime loans to Santander through securitization platforms. As all of the notes and residual interests in the securitizations are acquired by Santander, SC recorded these transactions as true sales of the RICs securitized, and removed the sold assets from its Consolidated Balance Sheets. Beginning in 2018, this program was replaced with a new program with SBNA, whereby SC has agreed to provide SBNA with origination support services in connection with the processing, underwriting, and purchasing of retail loans, primarily from Stellantis N.V. dealers, all of which are serviced by SC.

SC also continues to periodically execute securitizations under Rule 144A of the Securities Act. After retaining the required credit risk retention via a 5% vertical interest, SC transfers all remaining notes and residual interests in these securitizations to third parties. SC subsequently records these transactions as true sales of the RICs securitized, and removes the sold assets from its Consolidated Balance Sheets.

Uses of Liquidity

The Company uses liquidity for debt service and repayment of borrowings, as well as for funding loan commitments and satisfying deposit withdrawal requests. SIS uses liquidity primarily to support underwriting transactions. The primary use of liquidity for BSI is to meet customer liquidity requirements, such as maturing deposits, investment activities, funds transfers, and payment of operating expenses.

At March 31, 2021, the Company's liquidity to meet debt payments, debt service and debt maturities was in excess of 12 months.

Dividends, Contributions and Stock Issuances

As of March 31, 2021, the Company had 530,391,043 shares of common stock outstanding.

On March 31, 2021, SC paid a cash dividend of $0.22 per share and a special dividend of $0.22 per share of common stock for a total of $0.44 per share to shareholders of record as of the close of business on March 29, 2021.

On April 27, 2021, SC received written notification from the FRB that the FRB has approved the Company's request for an exception from the prohibition in the Interim Policy restricting the payment of certain dividends in the second quarter of 2021. On April 30, 2021, the SC’s Board of Directors declared a dividend of $0.22 per share for shareholders as of May 10, 2021 and payable on May 20, 2021.

SC has paid a total of $134.7 million in dividends through March 31, 2021, of which $26.6 million has been paid to NCI and $108.1 million has been paid to the Company, which eliminates in the consolidated results of the Company.

Share Repurchases

In June 2019, SC announced that the SC Board of Directors had authorized purchases by SC of up to $1.1 billion, excluding commissions, of its outstanding common stock effective from the third quarter of 2019 through the end of the second quarter of 2020. SC extended the share repurchase program through the end of the third quarter of 2020. During the three months ended March 31, 2020, SC purchased shares of SC Common Stock through a modified Dutch auction tender offer, and then extended the share repurchase program through the end of the third quarter of 2020.

On July 31, 2020, SC announced that the Company’s request for certain exceptions to the Interim Policy, prohibiting share repurchases (other than repurchases relating to issuances of common stock under employee stock ownership plans) and limiting dividends paid by certain CCAR institutions to the average trailing four quarters' of net income, had been approved. Such exception approval permitted SC to continue its share repurchase program through the end of the third quarter of 2020. On August 10, 2020, SC announced that it had substantially exhausted the amount of shares SC was permitted to repurchase under the exception approval, and that SC expected to repurchase an immaterial number of shares remaining under the exception approval.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Subsequently, the Federal Reserve extended the Interim Policy through the second quarter of 2021. As a result of the extension of the Interim Policy, SC may continue, consistent with the Interim Policy, to repurchase only a number of shares of SC Common Stock equal to the amount of share issuances related to SC’s expensed employee compensation through the second quarter of 2021.

Please find below the details of SC's tender offer and other share repurchase programs for the three-month periods ended March 31, 2021 and 2020:

	For the Three Month Period Ended March 31,
	2021		2020
Tender offer:(1)
Number of shares purchased	—		17,514,707
Average price per share	$	—	$	26.00
Cost of shares purchased(2)	$	—	$	455,382
Other share repurchases:
Number of shares purchased	357,747		846,461
Average price per share	$	26.46	$	13.82
Cost of shares purchased(2)	$	9,468	$	11,700
Total number of shares purchased	357,747		18,361,168
Average price per share	$	26.46	$	25.44
Total cost of shares purchased(2)	$	9,468	$	467,082

(1) During the three months ended March 31, 2020, SC purchased shares of SC Common Stock through a modified Dutch auction tender offer.

(2) Cost of shares exclude commissions

During the three-month period ended March 31, 2021, SHUSA's subsidiaries had the following capital activity which eliminated in consolidation:

•SIS declared and paid $4.0 million in dividends to SHUSA.

OFF-BALANCE SHEET ARRANGEMENTS

See further discussion of the Company's off-balance sheet arrangements in Note 7 and Note 15 to the Condensed Consolidated Financial Statements, and the "Liquidity and Capital Resources" section of this MD&A.

For a discussion of the status of litigation with which the Company is involved with the IRS, please refer to Note 14 to the Condensed Consolidated Financial Statements.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

CONTRACTUAL OBLIGATIONS AND OTHER COMMITMENTS

The Company enters into contractual obligations in the normal course of business as a source of funds for its asset growth and asset/liability management and to meet required capital needs. These obligations require the Company to make cash payments over time as detailed in the table below.

	Payments Due by Period
(in thousands)	Total		Less than 1 year		Over 1 year to 3 years		Over 3 years to 5 years		Over 5 years
Payments due for contractual obligations:
FHLB advances (1)	$	864,669	$	614,340	$	250,329	$	—	$	—
Notes payable - revolving facilities	2,348,545		1,072,345		1,276,200		—		—
Notes payable - secured structured financings	25,768,479		307,580		9,300,314		11,484,335		4,676,250
Other debt obligations (1) (2)	17,778,894		2,460,959		9,581,225		3,580,094		2,156,616
CDs (1)	3,318,101		2,646,463		625,276		45,538		824
Non-qualified pension and post-retirement benefits	68,988		7,235		14,336		13,958		33,459
Operating leases(3)	656,649		137,291		233,796		156,825		128,737
Total contractual cash obligations	$	50,804,325	$	7,246,213	$	21,281,476	$	15,280,750	$	6,995,886
Other commitments:
Commitments to extend credit	$	27,503,781	$	6,429,896	$	7,773,503	$	4,885,115	$	8,415,267
Letters of credit	1,419,864		1,135,826		220,622		30,928		32,488
Total Contractual Obligations and Other Commitments	$	79,727,970	$	14,811,935	$	29,275,601	$	20,196,793	$	15,443,641

(1)Includes interest on both fixed and variable rate obligations. The interest associated with variable rate obligations is based on interest rates in effect at March 31, 2021. The contractual amounts to be paid on variable rate obligations are affected by changes in market interest rates. Future changes in market interest rates could materially affect the contractual amounts to be paid.

(2)Includes all carrying value adjustments, such as unamortized premiums and discounts and hedge basis adjustments.

(3)Does not include future expected sublease income or interest of $56.8 million.

Excluded from the above table are deposits of $71.1 billion that are due on demand by customers.

The Company is a party to financial instruments and other arrangements with off-balance sheet risk in the normal course of business to meet the financing needs of its customers and manage its exposure to fluctuations in interest rates. See further discussion on these risks in Note 11 and Note 15 to the Condensed Consolidated Financial Statements.

ASSET AND LIABILITY MANAGEMENT

Interest Rate Risk

Interest rate risk arises primarily through the Company’s traditional business activities of extending loans and accepting deposits. Many factors, including economic and financial conditions, movements in market interest rates, and consumer preferences, affect the spread between interest earned on assets and interest paid on liabilities. Interest rate risk is managed by the Company's Treasury group and measured by its Market Risk Department, with oversight by the Asset/Liability Committee. In managing interest rate risk, the Company seeks to minimize the variability of net interest income across various likely scenarios, while at the same time maximizing net interest income and the net interest margin. To achieve these objectives, the Treasury group works closely with each business line in the Company. The Treasury group also uses various other tools to manage interest rate risk, including wholesale funding maturity targeting, investment portfolio purchase strategies, asset securitizations/sales, and financial derivatives.

Interest rate risk focuses on managing four elements of risk associated with interest rates: basis risk, repricing risk, yield curve risk and option risk. Basis risk stems from rate index timing differences with rate changes, such as differences in the extent of changes in Federal funds rates compared with the three-month LIBOR. Repricing risk stems from the different timing of contractual repricing, such as one-month versus three-month reset dates, as well as the related maturities. Yield curve risk stems from the impact on earnings and market value resulting from different shapes and levels of yield curves. Option risk stems from prepayment or early withdrawal risk embedded in various products. These four elements of risk are analyzed through a combination of net interest income and balance sheet valuation simulations, shocks to those simulations, and scenario and market value analyses, and the subsequent results are reviewed by management. Numerous assumptions are made to produce these analyses, including assumptions about new business volumes, loan and investment prepayment rates, deposit flows, interest rate curves, economic conditions and competitor pricing.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Net Interest Income Simulation Analysis

The Company utilizes a variety of measurement techniques to evaluate the impact of interest rate risk, including simulating the impact of changing interest rates on expected future interest income and interest expense, to estimate the Company's net interest income sensitivity. This simulation is run monthly and includes various scenarios that help management understand the potential risks in the Company's net interest income sensitivity. These scenarios include both parallel and non-parallel rate shocks as well as other scenarios that are consistent with quantifying the four elements of risk described above. This information is used to develop proactive strategies to ensure that the Company’s risk position remains within SHUSA Board of Directors-approved limits so that future earnings are not significantly adversely affected by future interest rates.

The table below reflects the estimated sensitivity to the Company’s net interest income based on interest rate changes at March 31, 2021 and December 31, 2020:

	The following estimated percentage increase/(decrease) to net interest income would result
If interest rates changed in parallel by the amounts below	March 31, 2021		December 31, 2020
Down 100 basis points	(1.69)	%	(1.12)	%
Up 100 basis points	3.38 %		3.18 %
Up 200 basis points	6.53 %		6.25 %

MVE Analysis

The Company also evaluates the impact of interest rate risk by utilizing MVE modeling. This analysis measures the present value of all estimated future cash flows of the Company over the estimated remaining life of the balance sheet. MVE is calculated as the difference between the market value of assets and liabilities. The MVE calculation utilizes only the current balance sheet, and therefore does not factor in any future changes in balance sheet size, balance sheet mix, yield curve relationships or product spreads, which may mitigate the impact of any interest rate changes.

Management examines the effect of interest rate changes on MVE. The sensitivity of MVE to changes in interest rates is a measure of longer-term interest rate risk, and highlights the potential capital at risk due to adverse changes in market interest rates. The following table discloses the estimated sensitivity to the Company’s MVE at March 31, 2021 and December 31, 2020.

	The following estimated percentage increase/(decrease) to MVE would result
If interest rates changed in parallel by the amounts below	March 31, 2021		December 31, 2020
Down 100 basis points	(2.84)	%	(6.18)	%
Up 100 basis points	(0.92)	%	1.62 %
Up 200 basis points	(3.61)	%	0.51 %

As of March 31, 2021, the Company’s profile reflected a decrease of MVE of 2.84% for downward parallel interest rate shocks of 100 basis points and a decrease of 0.92% for upward parallel interest rate shocks of 100 basis points. The asymmetrical sensitivity between up 100 and down 100 shock is due to the negative convexity as a result of the prepayment option embedded in mortgage-related products, the impact of which is not fully offset by the behavior of the funding base (largely NMDs).

In downward parallel interest rate shocks, mortgage-related products’ prepayments increase, their duration decreases and their market value appreciation is therefore limited. At the same time, with deposit rates remaining at comparatively low levels, the Company cannot effectively transfer interest rate declines to its NMD customers. For upward parallel interest rate shocks, extension risk weighs on a sizable portion of the Company’s mortgage-related products, which are predominantly long-term and fixed-rate; and for larger shocks, the loss in market value is not offset by the change in NMDs.

Limitations of Interest Rate Risk Analyses

Since the assumptions used are inherently uncertain, the Company cannot predict precisely the effect of higher or lower interest rates on net interest income or MVE. Actual results will differ from simulated results due to the timing, magnitude and frequency of interest rate changes, the difference between actual experience and the assumed volume, characteristics of new business, behavior of existing positions, and changes in market conditions and management strategies, among other factors.

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

Uses of Derivatives to Manage Interest Rate and Other Risks

To mitigate interest rate risk and, to a lesser extent, foreign exchange, equity and credit risks, the Company uses derivative financial instruments to reduce the effects that changes in interest rates may have on net income, the fair value of assets and liabilities, and cash flows.

Through the Company’s capital markets and mortgage banking activities, it is subject to price risk. The Company employs various tools to measure and manage price risk in its portfolios. In addition, SHUSA's Board of Directors has established certain limits relative to positions and activities. The level of price risk exposure at any point in time depends on the market environment and expectations of future price and market movements, and will vary from period to period.

Management uses derivative instruments to mitigate the impact of interest rate movements on the fair value of certain liabilities, assets and highly probable forecasted cash flows. These instruments primarily include interest rate swaps that have underlying interest rates based on key benchmark indices and forward sale or purchase commitments. The nature and volume of the derivative instruments used to manage interest rate risk depend on the level and type of assets and liabilities on the balance sheet and the risk management strategies for the current and anticipated interest rate environments.

The Company's derivatives portfolio includes mortgage banking interest rate lock commitments, forward sale commitments and interest rate swaps. As part of its overall business strategy, SBNA originates residential mortgages. It sells a portion of this production to the FHLMC, the FNMA, and private investors. The Company uses forward sales as a means of hedging against the economic impact of changes in interest rates on the mortgages that are originated for sale and on interest rate lock commitments.

The Company typically retains the servicing rights related to residential mortgage loans that are sold. The majority of the Company's residential MSRs are accounted for at fair value. As deemed appropriate, the Company economically hedges MSRs, using interest rate swaps and forward contracts to purchase MBS. For additional information on MSRs, see Note 12 to the Condensed Consolidated Financial Statements.

The Company uses foreign exchange contracts to manage the foreign exchange risk associated with certain foreign currency-denominated assets and liabilities. Foreign exchange contracts, which include spot and forward contracts, represent agreements to exchange the currency of one country for the currency of another country at an agreed-upon price on an agreed-upon settlement date. Exposure to gains and losses on these contracts increase or decrease over their respective lives as currency exchange and interest rates fluctuate.

The Company also utilizes forward contracts to manage market risk associated with certain expected investment securities sales and equity options, which manage its market risk associated with certain customer deposit products.

For additional information on foreign exchange contracts, derivatives and hedging activities, see Note 11 to the Condensed Consolidated Financial Statements.

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ITEM 3 - QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Incorporated by reference from Part I, Item 2, MD&A — "Asset and Liability Management" above.

ITEM 4 - CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our CEO and CFO, has evaluated the effectiveness of our disclosure controls and procedures as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act, as of March 31, 2021 (the “Evaluation Date”). Based on this evaluation, our CEO and CFO have concluded that as of the Evaluation Date, due to the material weakness in internal control over financial reporting described below, the Company’s disclosure controls and procedures were not effective to ensure that the information required to be disclosed by the Company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to our management, including our CEO and CFO, as appropriate to allow timely decisions regarding required disclosure. In light of this material weakness, management completed additional procedures and analysis to validate the accuracy and completeness of the reported financial results within the Condensed Consolidated Statement of Cash Flows (“SCF”). In addition, management engaged the Audit Committee directly, in detail, to discuss the procedures and analysis performed to ensure the reliability of the Company’s financial reporting. Based on the additional analysis and other procedures performed, management concluded that the Condensed Consolidated Financial Statements, included in this Quarterly Report on Form 10-Q/A present fairly, in all material respects our financial position, results of operations, capital position, and cash flows for the periods presented, in conformity with generally accepted accounting principles (“GAAP”).

A material weakness is a deficiency, or combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement in our annual or interim financial statements will not be prevented or detected on a timely basis.

Management identified a material weakness in our internal control over financial reporting related to the lack of designing and maintaining effective controls to verify the proper classification of loan activities related to loans held for sale (“LHFS”) and loans held for investment (“LHFI”) within the SCF. This material weakness resulted in material misstatements to the classification of cash flows associated with LHFS and LHFI within the SCF, which resulted in the restatement of the Condensed Consolidated Financial Statements as of and for the period ending March 31, 2021. Additionally, this material weakness could result in further misstatements of the classification of cash flows for LHFS and LHFI that would result in a material misstatement to the annual or interim consolidated financial statements that would not be prevented or detected.

Remediation Plan

Our remediation plan includes enhancing the documentation and review process around identification and tracking of the classification of loans at origination; and enhancing the review controls, and supporting documentation related to the nature and classification of LHFS and LHFI cash flows between operating activities and investing activities in the SCF.

Changes in Internal Control over Financial Reporting

There were no changes in the Company's internal control over financial reporting that occurred during the period covered by this Quarterly Report on Form 10-Q/A that have materially affected, or are reasonably likely to materially affect our internal control over financial reporting.

102

PART II. OTHER INFORMATION

ITEM 1 - LEGAL PROCEEDINGS

Refer to Note 14 to the Condensed Consolidated Financial Statements for disclosure regarding the lawsuit filed by SHUSA against the IRS and Note 15 to the Condensed Consolidated Financial Statements for SHUSA’s litigation disclosures, which are incorporated herein by reference.

ITEM 1A - RISK FACTORS

The Company is subject to a number of risks potentially impacting its business, financial condition, results of operations, and cash flows. There have been no material changes from the risk factors set forth under Part I, Item 1A, Risk Factors, in the Company's Annual Report on Form 10-K for the year ended December 31, 2020.

ITEM 2 - UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Not applicable.

ITEM 3 - DEFAULTS UPON SENIOR SECURITIES

Not applicable.

ITEM 4 - MINE SAFETY DISCLOSURES

None.

ITEM 5 - OTHER INFORMATION

Disclosure Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act

Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act of 2012, which added Section 13(r) to the Exchange Act of 1934, an issuer is required to disclose in its annual or quarterly reports, as applicable, whether it or any of its affiliates knowingly engaged in certain activities, transactions or dealings relating to Iran or with individuals or entities designated pursuant to certain Executive Orders. Disclosure is generally required even where the activities, transactions or dealings were conducted in compliance with applicable law.

The following activities are disclosed in response to Section 13(r) with respect to Santander and its affiliates. During the period covered by this report:

•Santander UK holds five blocked accounts for three customers, with the first customer holding one GBP savings account and one GBP current account, the second customer holding one GBP savings account, and the third customer holding two GBP current accounts. All three of the customers, who are resident in the UK, are currently designated by the U.S. under the SDGT sanctions program. Revenues and profits generated by Santander UK on these accounts in the first quarter of 2021 were negligible relative to the overall profits of Banco Santander S.A.

•Santander UK holds two frozen current accounts for two UK nationals who are designated by the U.S. under the SDGT sanctions program. The accounts held by one customer were fully inaccessible at the time of the U.S. designation and were blocked at the time of the account going into a debit balance. The accounts held by the second customer were blocked immediately following the US designation and have remained frozen throughout the first quarter of 2021. These accounts are frozen in order to comply with Articles 2, 3 and 7 of Council Regulation (EC) No 881/2002 imposing certain specific restrictive measures directed against certain persons and entities associated with the Al-Qaeda network, by virtue of Commission Implementing Regulation (EU) 2015/1815. The accounts are in arrears (£1,844.73 in debit combined) and are currently being managed by Santander UK's Collections and Recoveries Department. No revenues or profits were generated by Santander UK on these accounts in the first quarter of 2021.

103

•Santander Consumer Finance, S.A. holds through its Belgian branch seven blocked correspondent accounts for Bank Melli. Three USD accounts and four EUR accounts. The accounts have been blocked since 2008. Bank Melli is currently designated by the US under the SDGT sanctions program. No revenues or profits were generated by Santander Consumer Bank, S.A. on these accounts in the first quarter of 2021.

•Santander, also has certain legacy performance guarantees for the benefit of Bank Mellat (standby letters of credit to guarantee the obligations, either under tender documents or under contracting agreements, of contractors who participated in public bids in Iran) that were in place prior to April 27, 2007.

In the aggregate, all of the transactions described above resulted in gross revenues and net profits in the first quarter of 2021 which were negligible relative to the overall revenues and profits of Santander. Santander has undertaken significant steps to withdraw from the Iranian market, such as closing its representative office in Iran and ceasing all banking activities therein, including correspondent relationships, deposit-taking from Iranian entities and issuing export letters of credit, except for the legacy transactions described above. Santander is not contractually permitted to cancel these arrangements without either (i) paying the guaranteed amount (in the case of the performance guarantees), or (ii) forfeiting the outstanding amounts due to it (in the case of the export credits). As such, Santander intends to continue to provide the guarantees and hold these assets in accordance with company policy and applicable laws.

104

ITEM 6 - EXHIBITS

(3.1)	Amended and Restated Articles of Incorporation of Santander Holdings USA, Inc. (Incorporated by reference to Exhibit 3.1 to Santander Holdings USA, Inc.’s Current Report on Form 8-K filed January 30, 2009) (Commission File Number 001-16581)
(3.2)	Articles of Amendment to the Articles of Incorporation of Santander Holdings USA, Inc. (Incorporated by reference to Exhibit 3.1 to Santander Holdings USA, Inc.'s Current Report on Form 8-K filed March 27, 2009) (Commission File Number 001-16581)
(3.3)	Articles of Amendment to the Articles of Incorporation of Santander Holdings USA, Inc. (Incorporated by reference to Exhibit 3.1 to Santander Holdings USA, Inc.’s Current Report on Form 8-K filed February 5, 2010) (Commission File Number 001-16581)
(3.4)	Articles of Amendment to the Articles of Incorporation of Santander Holdings USA, Inc. (Incorporated by reference to Exhibit 3.2 to Santander Holdings USA, Inc.’s Current Report on Form 8-K filed June 21, 2011) (Commission File Number 001-16581)
(3.5)	Articles of Amendment to the Articles of Incorporation of Santander Holdings USA, Inc. (Incorporated by reference to Exhibit 3.1 to Santander Holdings USA, Inc.’s Current Report on Form 8-K filed January 3, 2017) (Commission File Number 001-16581)
(3.6)	Articles of Amendment to the Articles of Incorporation of Santander Holdings USA, Inc. (Incorporated by reference to Exhibit 3.1 to Santander Holdings USA, Inc.’s Current Report on Form 8-K filed August 12, 2019) (Commission File Number 001-16581)
(3.7)	Amended and Restated Bylaws of Santander Holdings USA, Inc. (Incorporated by reference to Exhibit 3.1 of Santander Holdings USA, Inc.’s Current Report on Form 8-K filed January 30, 2012) (Commission File Number 001-16581)
(3.8)	Bylaws of Santander Holdings USA, Inc. as amended on May 23, 2019 (Incorporated by reference to Exhibit 3.1 of Santander Holdings USA, Inc.’s Current Report on Form 8-K filed May 23, 2019) (Commission File Number 001-16581)
(4.1)	Santander Holdings USA, Inc. has certain debt obligations outstanding. None of the instruments evidencing such debt authorizes an amount of securities in excess of 10% of the total assets of Santander Holdings USA, Inc. and its subsidiaries on a consolidated basis; therefore, copies of such instruments are not included as exhibits to this Quarterly Report on Form 10-Q. Santander Holdings USA, Inc. agrees to furnish copies to the SEC on request.
(10.1)	Shareholders Agreement dated January 28, 2014 among the Company, Santander Consumer USA Holdings Inc., Sponsor Holdings, DDFS, Thomas G. Dundon and Banco Santander, S.A. (Incorporated by reference to Exhibit 1.2 to Santander Holdings USA, Inc.’s Current Report on Form 8-K filed January 28, 2014) (Commission File Number 001-16581)
(31.1)	Chief Executive Officer certification pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (Filed herewith)
(31.2)	Chief Financial Officer certification pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (Filed herewith)
(32.1)	Chief Executive Officer certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (Filed herewith)
(32.2)	Chief Financial Officer certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (Filed herewith)
(101.INS)	Inline XBRL Instance Document (Filed herewith)

105

(101.SCH)	Inline XBRL Taxonomy Extension Schema (Filed herewith)
(101.CAL)	Inline XBRL Taxonomy Extension Calculation Linkbase (Filed herewith)
(101.DEF)	Inline XBRL Taxonomy Extension Definition Linkbase (Filed herewith)
(101.LAB)	Inline XBRL Taxonomy Extension Label Linkbase (Filed herewith)
(101.PRE)	Inline XBRL Taxonomy Extension Presentation Linkbase (Filed herewith)

106

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		SANTANDER HOLDINGS USA, INC. (Registrant)
Date:	March 3, 2022	/s/ Juan Carlos Alvarez de Soto
		Juan Carlos Alvarez de Soto
		Chief Financial Officer and Senior Executive Vice President
Date:	March 3, 2022	/s/ David L. Cornish
		David L. Cornish
		Chief Accounting Officer, Corporate Controller and Executive Vice President

107

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

RULE 13a-14(a) OF THE SECURITIES

EXCHANGE ACT, AS ADOPTED PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Timothy Wennes, President and Chief Executive Officer of Santander Holdings USA, Inc., certify that:

1.I have reviewed this Quarterly Report on Form 10-Q/A of Santander Holdings USA, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

/s/ Timothy Wennes

Name: Timothy Wennes

Title: President and Chief Executive Officer

March 3, 2022

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

RULE 13a-14(a) OF THE SECURITIES

EXCHANGE ACT, AS ADOPTED PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Juan Carlos Alvarez de Soto, Chief Financial Officer and Senior Executive Vice President of Santander Holdings USA, Inc., certify that:

1.I have reviewed this Quarterly Report on Form 10-Q/A of Santander Holdings USA, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

/s/ Juan Carlos Alvarez de Soto

Name: Juan Carlos Alvarez de Soto

Title: Chief Financial Officer and Senior Executive Vice President

March 3, 2022

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q/A for the year ended March 31, 2021 of Santander Holdings USA, Inc. (the "Company") as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Timothy Wennes, President and Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1)the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)the information contained in the Report fairly presents, in all in material respects, the financial condition and results of operations of the Company.

/s/ Timothy Wennes

Name: Timothy Wennes

Title: President and Chief Executive Officer

March 3, 2022

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q/A for the year ended March 31, 2021 of Santander Holdings USA, Inc. (the "Company") as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Juan Carlos Alvarez de Soto, Chief Financial Officer and Senior Executive Vice President of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1)the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Juan Carlos Alvarez de Soto

Name: Juan Carlos Alvarez de Soto

Title: Chief Financial Officer and Senior Executive Vice President

March 3, 2022

XML

Cover Page - shares	3 Months Ended
	Mar. 31, 2021	Apr. 30, 2021
Cover [Abstract]
Document Type	10-Q/A
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2021
Document Transition Report	false
Entity File Number	001-16581
Entity Registrant Name	SANTANDER HOLDINGS USA, INC.
Entity Incorporation, State or Country Code	VA
Entity Tax Identification Number	23-2453088
Entity Address, Address Line One	75 State Street
Entity Address, City or Town	Boston
Entity Address, State or Province	MA
Entity Address, Postal Zip Code	02109
City Area Code	617
Local Phone Number	346-7200
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Emerging Growth Company	false
Entity Filer Category	Non-accelerated Filer
Entity Small Business	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding (in shares)		530,391,043
Entity Central Index Key	0000811830
Amendment Flag	true
Amendment Description	Santander Holdings USA, Inc. ("SHUSA" or the "Company") is filing this Amendment No. 1 on Form 10-Q/A for the quarter ended March 31, 2021 (the "Form 10-Q/A").This Form 10-Q/A amends the Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 2021, as originally filed with the Securities and Exchange Commission (the "SEC") on May 4, 2021 (the "Original Filing"). This Form 10-Q/A is being filed to restate our unaudited Condensed Consolidated Financial Statements for the three months ended March 31, 2021, to make corrections to the Condensed Consolidated Statements of Cash Flows in the Original Filing. The restatement of our financial statements in this Form 10-Q/A reflects the correction of errors for the classification of certain loan activities related to loans held for sale and loans held for investment within the Condensed Consolidated Statements of Cash Flows. Further explanation regarding the restatement is set forth in Note 1 to the unaudited Condensed Consolidated Financial Statements included in this Form 10-Q/A.The following sections in the Original Filing have been corrected in this Form 10-Q/A to reflect this restatement:•Part I - Item 1: Condensed Consolidated Financial Information•Part I - Item 2: Management's Discussion and Analysis of Financial Condition and Results of Operations•Part I - Item 4: Controls and Procedures•Part II - Item 6: ExhibitsOur principal executive officer and principal financial officer have also provided new certifications as required by Sections 302 and 906 of the Sarbanes-Oxley Act of 2002. The certifications are included in this Form 10-Q/A as Exhibits 31.1, 31.2, 32.1 and 32.2. For the convenience of the reader, this Form 10-Q/A sets forth the information in the Original Filing in its entirety, as such information is modified and superseded where necessary to reflect the restatement. Except as provided above, this Amendment does not reflect events occurring subsequent to the filing of the Original Filing and does not amend or otherwise update any information in the Original Filing.
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	FY
Current Fiscal Year End Date	--12-31

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
ASSETS
Cash and cash equivalents		$ 11,467,415	$ 12,621,281
Investment securities:
AFS at fair value		11,465,868	11,313,489
HTM (fair value of $5,838,987 and $5,677,929 as of March 31, 2021 and December 31, 2020, respectively)		5,781,875	5,504,685
Other investments (includes trading securities of $37,194 and $40,435 as of March 31, 2021 and December 31, 2020, respectively)		1,778,275	1,553,862
LHFI	[1],[2]	91,059,356	92,133,182
ALLL	[2]	(7,160,155)	(7,338,493)
Net LHFI		83,899,201	84,794,689
LHFS	[3]	568,693	2,226,196
Goodwill		2,596,161	2,596,161
Intangible assets, net		346,261	357,547
BOLI		1,916,961	1,908,806
Restricted cash	[2]	5,833,213	5,303,460
Other assets	[2],[4]	3,638,364	4,052,230
TOTAL ASSETS		146,590,340	149,432,676
LIABILITIES
Accounts payables and Accrued expenses		4,965,291	4,700,349
Deposits and other customer accounts		74,448,699	75,303,707
Borrowings and other debt obligations	[2]	43,446,033	46,359,467
Advance payments by borrowers for taxes and insurance		175,061	144,214
Deferred tax liabilities, net		357,827	182,353
Other liabilities	[2]	1,256,763	1,479,874
TOTAL LIABILITIES		124,649,674	128,169,964
Commitments and contingencies (Note 15)
STOCKHOLDER'S EQUITY
Common stock and paid-in capital (no par value; 800,000,000 shares authorized; 530,391,043 shares outstanding at both March 31, 2021 and December 31, 2020)		17,875,938	17,876,818
AOCI/(loss), net of taxes		(17,599)	166,295
Retained earnings		2,590,812	1,843,765
TOTAL SHUSA STOCKHOLDER'S EQUITY		20,449,151	19,886,878
NCI		1,491,515	1,375,834
TOTAL STOCKHOLDER'S EQUITY		21,940,666	21,262,712
TOTAL LIABILITIES AND STOCKHOLDER'S EQUITY		146,590,340	149,432,676
Assets not subject to operating leases
Investment securities:
Premises and equipment, net	[5]	798,986	787,341
Operating lease assets
Investment securities:
Premises and equipment, net	[2],[6]	$ 16,499,067	$ 16,412,929

[1] LHFI includes $44.6 million and $50.4 million of loans recorded at fair value at March 31, 2021 and December 31, 2020, respectively.

[2] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

[3] Includes $250.3 million and $265.4 million of loans recorded at the FVO at March 31, 2021 and December 31, 2020, respectively.

[4] Includes MSRs of $86.7 million and $77.5 million at March 31, 2021 and December 31, 2020, respectively, for which the Company has elected the FVO. See Note 12 to these Condensed Consolidated Financial Statements for additional information.

[5] Net of accumulated depreciation of $1.7 billion and $1.6 billion at March 31, 2021 and December 31, 2020, respectively.

[6] Net of accumulated depreciation of $4.6 billion and $4.8 billion at March 31, 2021 and December 31, 2020, respectively.

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
ASSETS
Held-to-maturity securities, fair value		$ 5,838,987	$ 5,677,929
Trading securities		$ 37,194	$ 40,435
STOCKHOLDER'S EQUITY
Common stock, shares authorized (in shares)		800,000,000	800,000,000
Common stock, shares outstanding (in shares)		530,391,043	530,391,043
Loans held for investment, fair value		$ 44,600	$ 50,400
Loans held for sale		250,300	265,400
Accumulated depreciation		1,700,000	1,600,000
LHFI	[1],[2]	91,059,356	92,133,182
Restricted cash	[2]	5,833,213	5,303,460
Other assets	[2],[3]	3,638,364	4,052,230
Borrowings and other debt obligations	[2]	43,446,033	46,359,467
Other liabilities	[2]	1,256,763	1,479,874
Operating lease assets
STOCKHOLDER'S EQUITY
Accumulated depreciation		4,600,000	4,800,000
Operating lease assets, net	[2],[4]	16,499,067	16,412,929
VIEs, Primary Beneficiary
STOCKHOLDER'S EQUITY
LHFI		22,335,539	22,572,549
Restricted cash		2,040,255	1,737,021
Other assets		842,105	791,306
Borrowings and other debt obligations		29,700,000	31,700,000
Other liabilities		55,669	84,922
VIEs, Primary Beneficiary | Operating lease assets
STOCKHOLDER'S EQUITY
Operating lease assets, net		16,478,224	16,391,107
Residential mortgages
STOCKHOLDER'S EQUITY
Mortgage servicing rights		$ 86,700	$ 77,500

[1] LHFI includes $44.6 million and $50.4 million of loans recorded at fair value at March 31, 2021 and December 31, 2020, respectively.

[2] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

[3] Includes MSRs of $86.7 million and $77.5 million at March 31, 2021 and December 31, 2020, respectively, for which the Company has elected the FVO. See Note 12 to these Condensed Consolidated Financial Statements for additional information.

[4] Net of accumulated depreciation of $4.6 billion and $4.8 billion at March 31, 2021 and December 31, 2020, respectively.

XML

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2021	Mar. 31, 2020
INTEREST INCOME:
Loans		$ 1,865,711	$ 1,977,748
Interest-earning deposits		5,183	32,149
Investment securities:
AFS		26,054	70,023
HTM		25,435	23,645
Other investments		2,524	6,410
TOTAL INTEREST INCOME		1,924,907	2,109,975
INTEREST EXPENSE:
Deposits and other customer accounts		29,786	128,613
Borrowings and other debt obligations		275,789	395,386
TOTAL INTEREST EXPENSE		305,575	523,999
NET INTEREST INCOME		1,619,332	1,585,976
Credit loss expense		76,067	1,185,610
NET INTEREST INCOME AFTER CREDIT LOSS EXPENSE		1,543,265	400,366
NON-INTEREST INCOME:
Consumer and commercial fees		119,220	124,247
Lease income		772,892	771,661
Miscellaneous income, net	[1],[2]	282,510	121,972
TOTAL FEES AND OTHER INCOME		1,174,622	1,017,880
Net gain(loss) on sale of investment securities		9,874	9,279
TOTAL NON-INTEREST INCOME		1,184,496	1,027,159
GENERAL, ADMINISTRATIVE AND OTHER EXPENSES:
Compensation and benefits		465,258	489,273
Occupancy and equipment expenses		172,076	146,911
Technology, outside service, and marketing expense		134,752	134,990
Loan expense		111,580	93,921
Lease expense		560,340	590,360
Other expenses		104,423	128,347
TOTAL GENERAL, ADMINISTRATIVE AND OTHER EXPENSES		1,548,429	1,583,802
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION		1,179,332	(156,277)
Income tax (benefit)/provision		286,829	(33,362)
NET INCOME / (LOSS) INCLUDING NCI		892,503	(122,915)
LESS: NET INCOME ATTRIBUTABLE TO NCI		145,456	3,763
NET INCOME / (LOSS) ATTRIBUTABLE TO SHUSA		$ 747,047	$ (126,678)

[1] Includes equity investment income/(expense), net.

[2] Netted down by impact of lower of cost or market adjustments on a portion of the Company's LHFS portfolio of zero and $62.9 million, for the three-month periods ended March 31, 2021, and 2020, respectively.

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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (Parenthetical) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Income Statement [Abstract]
Lower of cost or market adjustment on a portion of unsecured loan portfolio held for sale	$ 0	$ 62,900,000

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CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME/(LOSS) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2021	Mar. 31, 2020
Statement of Comprehensive Income [Abstract]
NET INCOME / (LOSS) INCLUDING NCI		$ 892,503	$ (122,915)
OCI, NET OF TAX
Net unrealized changes in cash flow hedge derivative financial instruments, net of tax	[1]	(62,676)	148,306
Net unrealized (losses) / gains on AFS investment securities, net of tax	[1]	(122,156)	206,322
Pension and post-retirement actuarial gains, net of tax		938	560
TOTAL OCI / (LOSS), NET OF TAX		(183,894)	355,188
COMPREHENSIVE INCOME		708,609	232,273
NET INCOME ATTRIBUTABLE TO NCI		145,456	3,763
COMPREHENSIVE INCOME ATTRIBUTABLE TO SHUSA		$ 563,153	$ 228,510

[1] Excludes $1.8 million, and $(10.1) million of OCI/(loss) attributable to NCI for the three-month periods ended March 31, 2021, and 2020, respectively.

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CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME/(LOSS) (Parenthetical) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Statement of Comprehensive Income [Abstract]
OCI attributable to noncontrolling interest	$ 1.8	$ (10.1)

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CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDER’S EQUITY - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Common Shares Outstanding	Preferred Stock	Common Stock and Paid-in Capital	Accumulated Other Comprehensive Income / (Loss)	Retained Earnings	Retained Earnings Cumulative Effect, Period of Adoption, Adjustment	Noncontrolling Interest	Noncontrolling Interest Cumulative Effect, Period of Adoption, Adjustment
Beginning balance (in shares) at Dec. 31, 2019			530,391,000
Beginning balance at Dec. 31, 2019	$ 24,398,830	$ (1,785,330)		$ 0	$ 17,954,441	$ (88,207)	$ 4,155,226	$ (1,346,246)	$ 2,377,370	$ (439,084)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Comprehensive income/(loss) attributable to SHUSA	228,510					355,188	(126,678)
Other comprehensive income (loss) attributable to NCI	(10,133)								(10,133)
Net income attributable to NCI	3,763								3,763
Impact of SC stock option activity	2,393								2,393
Dividends declared and paid on common stock	(125,000)						(125,000)
Dividends paid to NCI	(20,594)								(20,594)
Stock repurchase attributable to NCI	(468,466)				(83,999)				(384,467)
Ending balance (in shares) at Mar. 31, 2020			530,391,000
Ending balance at Mar. 31, 2020	$ 22,223,973			0	17,870,442	266,981	2,557,302		1,529,248
Beginning balance (in shares) at Dec. 31, 2020	530,391,043		530,391,000
Beginning balance at Dec. 31, 2020	$ 21,262,712			0	17,876,818	166,295	1,843,765		1,375,834
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Comprehensive income/(loss) attributable to SHUSA	563,153					(183,894)	747,047
Other comprehensive income (loss) attributable to NCI	1,792								1,792
Net income attributable to NCI	145,456								145,456
Impact of SC stock option activity	3,621								3,621
Dividends paid to NCI	(26,594)								(26,594)
Stock repurchase attributable to NCI	$ (9,474)				(880)				(8,594)
Ending balance (in shares) at Mar. 31, 2021	530,391,043		530,391,000
Ending balance at Mar. 31, 2021	$ 21,940,666			$ 0	$ 17,875,938	$ (17,599)	$ 2,590,812		$ 1,491,515

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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2021	Mar. 31, 2020
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income/(loss) including NCI		$ 892,503	$ (122,915)
Adjustments to reconcile net income to net cash provided by operating activities:
Credit loss expense		76,067	1,185,610
Deferred tax expense/(benefit)		253,814	(72,957)
Depreciation, amortization and accretion		643,477	699,060
Net (gain)/loss on sale of loans		(4,626)	59,527
Net gain on sale of investment securities		(9,874)	(9,279)
Loss on debt extinguishment		0	136
Net (gain)/loss on real estate owned, premises and equipment, and other		(470)	1,533
Stock-based compensation		0	13
Equity loss on equity method investments		15,419	2,776
Originations of LHFS		(411,185)	(270,882)
Proceeds from sales of and collections on LHFS	[1]	1,753,942	441,054
Net change in:
Revolving personal loans		34,246	19,012
Other assets, BOLI and trading securities		478,807	(1,071,554)
Other liabilities		(218,207)	1,581,586
NET CASH PROVIDED BY OPERATING ACTIVITIES		3,503,913	2,442,720
CASH FLOWS FROM INVESTING ACTIVITIES:
Proceeds from sales of AFS investment securities		507,090	922,101
Proceeds from prepayments and maturities of AFS investment securities		1,408,899	2,937,260
Purchases of AFS investment securities		(2,216,074)	(1,539,266)
Proceeds from prepayments and maturities of HTM investment securities		553,091	126,127
Purchases of HTM investment securities		(677,416)	(348,375)
Proceeds from sales of other investments		32,360	47,435
Proceeds from maturities of other investments		0	45
Purchases of other investments		(254,697)	(115,738)
Proceeds from sale of LHFI	[2]	1,886,907	37,981
Distributions from equity method investments		1,058	2,254
Contributions to equity method and other investments		(29,976)	(33,071)
Proceeds from settlements of BOLI policies		7,390	4,388
Purchases of LHFI		(254,722)	(77,136)
Net change in loans other than purchases and sales		(560,505)	(890,567)
Purchases and originations of operating leases		(2,172,167)	(2,030,936)
Proceeds from the sale and termination of operating leases		1,498,000	948,585
Manufacturer and Dealer incentives		(2,542)	176,051
Proceeds from sales of real estate owned and premises and equipment		6,828	11,805
Purchases of premises and equipment		(76,240)	(44,314)
NET CASH PROVIDED BY INVESTING ACTIVITIES		(342,716)	134,629
CASH FLOWS FROM FINANCING ACTIVITIES:
Net change in deposits and other customer accounts		(855,008)	1,344,797
Net change in short-term borrowings		(195,593)	907,851
Net proceeds from long-term borrowings		6,881,403	11,874,959
Repayments of long-term borrowings		(9,311,341)	(11,357,598)
Proceeds from FHLB advances (with terms greater than 3 months)		0	2,500,000
Repayments of FHLB advances (with terms greater than 3 months)		(300,000)	(1,600,000)
Net change in advance payments by borrowers for taxes and insurance		30,847	40,251
Dividends paid on common stock		0	(125,000)
Dividends paid to NCI		(26,594)	(20,594)
Stock repurchase attributable to NCI		(9,474)	(468,466)
Proceeds from the issuance of common stock		450	396
NET CASH (USED IN)/PROVIDED BY FINANCING ACTIVITIES		(3,785,310)	3,096,596
NET (DECREASE)/INCREASE IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH		(624,113)	5,673,945
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, BEGINNING OF PERIOD		17,924,741	11,526,252
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, END OF PERIOD	[3]	17,300,628	17,200,197
NON-CASH TRANSACTIONS
Loans transferred from/(to) LHFI (from)/to LHFS, net		27,184
Loans transferred from/(to) LHFI (from)/to LHFS, net			(47,414)
Unsettled purchases of investment securities		$ 239,531	$ 235,272

[1] Included in this balance is sales proceeds from Bluestem portfolio sale of $608 million for loans originated as held for sale for the three-month period ended March 31, 2021.

[2] Included in this balance is sales proceeds from Bluestem portfolio sale of $188 million for loans originated as held for investment for the three-month period ended March 31, 2021.

[3] The three-month periods ended March 31, 2021, and 2020 include cash and cash equivalents balances of $11.5 billion, and $11.9 billion, respectively, and restricted cash balances of $5.8 billion, and $5.3 billion, respectively.

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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Parenthetical) $ in Thousands	3 Months Ended
	Mar. 31, 2021 USD ($)
Proceeds from sales of and collections on LHFS	$ 1,753,942	[1]
Proceeds from sale of LHFI	1,886,907	[2]
Cash and cash equivalents	11,467,415
Restricted cash	5,833,213	[3]
Consumer | Personal Loans
Proceeds from sales of and collections on LHFS	608,000
Proceeds from sale of LHFI	$ 188,000

[1] Included in this balance is sales proceeds from Bluestem portfolio sale of $608 million for loans originated as held for sale for the three-month period ended March 31, 2021.

[2] Included in this balance is sales proceeds from Bluestem portfolio sale of $188 million for loans originated as held for investment for the three-month period ended March 31, 2021.

[3] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

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DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES

3 Months Ended

Mar. 31, 2021

Accounting Policies [Abstract]

DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES

DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES

SHUSA is the parent holding company of SBNA, a national banking association; SC, a consumer finance company headquartered in Dallas, Texas; SSLLC, a broker-dealer headquartered in Boston, Massachusetts; BSI, a financial services company headquartered in Miami, Florida that offers a full range of banking services to foreign individuals and corporations based primarily in Latin America; SIS, a registered broker-dealer headquartered in New York providing services in investment banking, institutional sales, and trading and offering research reports of Latin American and European equity and fixed income securities; SFS, a consumer credit institution headquartered in Puerto Rico; and several other subsidiaries. SHUSA is headquartered in Boston and SBNA's home office is in Wilmington, Delaware. SSLLC, SIS, and another SHUSA subsidiary, SAM, are registered investment advisers with the SEC. SHUSA's two largest subsidiaries by asset size and revenue are SBNA and SC. SHUSA is a wholly-owned subsidiary of Santander.

As of March 31, 2021, SC was owned approximately 80.3% by SHUSA and 19.7% by other shareholders. SC Common Stock is listed on the NYSE under the trading symbol "SC."

Corrections of Errors

Subsequent to the issuance of the Company's March 31, 2021 Consolidated Financial Statements, errors were identified in the historical Consolidated Statement of Cash Flows for the three-month period ended March 31, 2021. Accordingly, the Company has restated the unaudited interim Condensed Consolidated Statement of Cash Flows for the three-month period ended March 31, 2021 to reflect the error corrections. The errors originate from SC, a significant subsidiary of the Company.

•During the three-month period ended March 31, 2021, the Company reported $1,173 million of Originations of LHFS within Net Cash Provided by Operating Activities that should have been reported as Net change in loans other than purchases and sales within Net Cash Provided by Investing Activities.

•During the three-month period ended March 31, 2021, the Company reported $82 million as Proceeds from sales of and collections on LHFS within Net Cash Provided by Operating Activities that should have been reported as Net change in loans other than purchases and sales within Net Cash Provided by Investing Activities.

The impact of the above two errors on the Company’s Consolidated Statement of Cash Flows for the three-month period ended March 31, 2021 is as follows:

	Three-Month Period Ended March 31, 2021
(in thousands)	As Reported(1)		Corrections		As Restated
Originations of LHFS	$	(1,584,472)	$	1,173,287	$	(411,185)
Proceeds from sales of and collections on LHFS	1,835,448		(81,506)		1,753,942
NET CASH PROVIDED BY OPERATING ACTIVITIES	$	2,412,132	$	1,091,781	$	3,503,913
Net change in loans other than purchases and sales	$	531,276	$	(1,091,781)	$	(560,505)
NET CASH PROVIDED BY INVESTING ACTIVITIES	$	749,065	$	(1,091,781)	$	(342,716)
(1) Originally reported amounts included in the Quarterly Report on Form 10-Q for the three-month period ended March 31, 2021 filed on May 4, 2021.

Acquisitions and Divestitures

On September 1, 2020 the Company sold its investment in SBC, a financial holding company headquartered in Puerto Rico that offered a full range of financial services through its wholly-owned banking subsidiary, BSPR.

Subsequent to March 31, 2021, the Company sold the majority of SFS' commercial and consumer loan and REO portfolios to third parties at their approximate fair values. At March 31, 2021, the loan portfolios were classified as HFS with a carrying amount of $160 million and the REO portfolio had a carrying amount of $19.9 million.

Acquisition of Credit Agricole Miami Wealth Management Business

In March 2021, BSI announced that it has reached an agreement with Crédit Agricole Corporate and Investment Bank, S.A.to take over management of up to $4.3 billion in global wealth management client assets and liabilities. The transaction is subject to

NOTE 1. DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES (continued)

satisfaction of customary closing conditions and is expected to close by mid-2021. The Company will record assets acquired (including intangibles) and liabilities assumed at fair value. Intangible assets will be amortized over the estimated useful life.

Core Business

SBNA’s primary business consists of attracting deposits and providing other retail banking services through its network of retail branches, and originating small business loans, middle market, large and global commercial loans, multifamily loans, residential mortgage loans, home equity lines of credit, and auto and other consumer loans throughout the Mid-Atlantic and Northeastern areas of the United States, principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware. SBNA uses its deposits, as well as other financing sources, to fund its loan and investment portfolios.

SC is a specialized consumer finance company focused on vehicle finance and third-party servicing and delivering service to dealers and customers across the full credit spectrum. SC's primary business is the indirect origination and servicing of RICs and leases, principally through manufacturer-franchised dealers in connection with their sale of new and used vehicles to retail consumers. Additionally, SC sells consumer RICs through flow agreements and, when market conditions are favorable, it accesses the ABS market through securitizations of consumer RICs. SAF is SC’s primary vehicle financing brand, and is available as a finance option for automotive dealers across the United States.

Since May 2013, under the MPLFA with Stellantis N.V., SC has operated as Stellantis N.V.'s preferred provider for consumer loans, leases, and dealer loans and provides services to Stellantis N.V. customers and dealers under the CCAP brand. These products and services include consumer RICs and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit. In 2019, SC entered into an amendment to the MPLFA which modified that agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions.

SC also originates vehicle loans through a web-based direct lending program, purchases vehicle RICs from other lenders, and services automobile and recreational and marine vehicle portfolios for other lenders. Additionally, SC has other relationships through which it provides other consumer finance products.

NOTE 1. DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES (continued)

Basis of Presentation

These Condensed Consolidated Financial Statements include the accounts of the Company and its consolidated subsidiaries, including certain Trusts that are considered VIEs. The Company generally consolidates VIEs for which it is deemed to be the primary beneficiary and VOEs in which the Company has a controlling financial interest. All significant intercompany balances and transactions have been eliminated in consolidation.

These Condensed Consolidated Financial Statements have been prepared in accordance with GAAP and pursuant to SEC regulations. In the opinion of management, the accompanying Condensed Consolidated Financial Statements reflect all adjustments of a normal and recurring nature necessary for a fair statement of the Consolidated Balance Sheets, Statements of Operations, Statements of Comprehensive Income, Statements of Stockholder's Equity and Statement of Cash Flow for the periods indicated, and contain adequate disclosure to make the information presented not misleading. Results of operations for the periods presented herein are not necessarily indicative of results of operations for the entire year. These financial statements should be read in conjunction with the Annual Report on Form 10-K for the year ended December 31, 2020.

Certain prior-year amounts have been reclassified to conform to the current year presentation. These reclassifications did not have a material impact on the Company's consolidated financial condition or results of operations.

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts in the financial statements and accompanying notes. Actual results could differ from those estimates, and those differences may be material. The most significant estimates include the ACL, fair value measurements, expected end-of-term lease residual values, goodwill, and income taxes. These estimates, although based on actual historical trends and modeling, may potentially show significant variances over time.

Accounting Policies

There have been no changes in the Company's accounting policies from those disclosed in the 2020 Annual Report on Form 10-K.

Subsequent Events

The Company evaluated events from the date of these Condensed Consolidated Financial Statements on March 31, 2021 through the issuance of these Condensed Consolidated Financial Statements, and has determined that there have been no material events that would require recognition in its Condensed Consolidated Financial Statements or disclosure in the Notes to the Condensed Consolidated Financial Statements for the three-month period ended March 31, 2021 except as noted above.

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INVESTMENT SECURITIES

3 Months Ended

Mar. 31, 2021

Investments, Debt and Equity Securities [Abstract]

INVESTMENT SECURITIES

INVESTMENT SECURITIES

Summary of Investments in Debt Securities - AFS and HTM

The following table presents the amortized cost, gross unrealized gains and losses and approximate fair values of investments in debt securities AFS at the dates indicated:

	March 31, 2021								December 31, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value
U.S. Treasury securities	$	148,533	$	2,155	$	—	$	150,688	$	168,075	$	2,578	$	—	$	170,653
Corporate debt securities	225,319		257		(1)		225,575		155,610		114		(9)		155,715
ABS	158,661		373		(1,236)		157,798		109,888		686		(1,236)		109,338
MBS:
GNMA - Residential	3,505,094		56,939		(5,287)		3,556,746		3,467,611		69,864		(1,350)		3,536,125
GNMA - Commercial	1,910,367		4,646		(31,043)		1,883,970		1,706,648		26,949		(235)		1,733,362
FHLMC and FNMA - Residential	5,444,693		41,560		(62,168)		5,424,085		5,464,821		77,813		(4,351)		5,538,283
FHLMC and FNMA - Commercial	62,751		4,256		(1)		67,006		63,732		6,283		(2)		70,013
Total investments in debt securities AFS	$	11,455,418	$	110,186	$	(99,736)	$	11,465,868	$	11,136,385	$	184,287	$	(7,183)	$	11,313,489

The following table presents the amortized cost, gross unrealized gains and losses and approximate fair values of investments in debt securities HTM at the dates indicated:

	March 31, 2021								December 31, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value
ABS	$	129,484	$	697	$	—	$	130,181	$	44,841	$	765	$	—	$	45,606
MBS:
GNMA - Residential	2,075,342		32,953		(11,670)		2,096,625		1,966,247		51,417		(1,819)		2,015,845
GNMA - Commercial	3,577,049		64,604		(29,472)		3,612,181		3,493,597		124,429		(1,548)		3,616,478
Total investments in debt securities HTM	$	5,781,875	$	98,254	$	(41,142)	$	5,838,987	$	5,504,685	$	176,611	$	(3,367)	$	5,677,929

As of March 31, 2021 and December 31, 2020, the Company had investment securities with an estimated carrying value of $3.7 billion and $3.5 billion, respectively, pledged as collateral, which were comprised of the following: $710.2 million and $754.1 million, respectively, were pledged as collateral for the Company's borrowing capacity with the FRB; $2.5 billion and $2.2 billion, respectively, were pledged to secure public fund deposits; $97.3 million and $103.4 million, respectively, were pledged to various independent parties to secure repurchase agreements, support hedging relationships, and for recourse on loan sales; and $388.2 million and $388.0 million, respectively, were pledged to secure the Company's customer overnight sweep product.

At March 31, 2021 and December 31, 2020, the Company had $32.2 million and $34.6 million, respectively, of accrued interest related to investment securities which is included in the Other assets line of the Company's Condensed Consolidated Balance Sheets. No accrued interest related to investment securities was written off during the periods ended March 31, 2021 or December 31, 2020.

There were no transfers of securities between AFS and HTM during the periods ended March 31, 2021 or December 31, 2020.

NOTE 2. INVESTMENT SECURITIES (continued)

Contractual Maturity of Investments in Debt Securities

Contractual maturities of the Company’s investments in debt securities AFS at March 31, 2021 were as follows:

(in thousands)	Amortized Cost		Fair Value
Due within one year	$	270,161	$	271,125
Due after 1 year but within 5 years	205,363		209,504
Due after 5 years but within 10 years	275,554		286,885
Due after 10 years	10,704,340		10,698,354
Total	$	11,455,418	$	11,465,868

Contractual maturities of the Company’s investments in debt securities HTM at March 31, 2021 were as follows:

(in thousands)	Amortized Cost		Fair Value
Due within one year	$	3,134	$	3,134
Due after 1 year but within 5 years	53,703		53,967
Due after 5 years but within 10 years	72,647		73,080
Due after 10 years	5,652,391		5,708,806
Total	$	5,781,875	$	5,838,987

Actual maturities may differ from contractual maturities when there is a right to call or prepay obligations with or without call or prepayment penalties.

Gross Unrealized Loss and Fair Value of Investments in Debt Securities AFS and HTM

The following table presents the aggregate amount of unrealized losses as of March 31, 2021 and December 31, 2020 on debt securities in the Company’s AFS investment portfolios classified according to the amount of time those securities have been in a continuous loss position:

	March 31, 2021								December 31, 2020
	Less than 12 months				12 months or longer				Less than 12 months				12 months or longer
(in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Corporate debt securities	$	37,438	$	(1)	$	—	$	—	$	98,800	$	(9)	$	—	$	—
ABS	54,465		(61)		47,786		(1,175)		—		—		49,033		(1,236)
MBS:
GNMA - Residential	769,379		(5,287)		—		—		347,821		(1,334)		8,875		(16)
GNMA - Commercial	1,734,714		(31,043)		—		—		103,891		(235)		—		—
FHLMC and FNMA - Residential	3,408,385		(61,983)		21,532		(185)		1,040,474		(4,165)		22,749		(186)
FHLMC and FNMA - Commercial	—		—		417		(1)		—		—		420		(2)
Total investments in debt securities AFS	$	6,004,381	$	(98,375)	$	69,735	$	(1,361)	$	1,590,986	$	(5,743)	$	81,077	$	(1,440)

NOTE 2. INVESTMENT SECURITIES (continued)

The following table presents the aggregate amount of unrealized losses as of March 31, 2021 and December 31, 2020 on debt securities in the Company’s HTM investment portfolios classified according to the amount of time those securities have been in a continuous loss position:

	March 31, 2021								December 31, 2020
	Less than 12 months				12 months or longer				Less than 12 months				12 months or longer
(in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
MBS:
GNMA - Residential	$	979,040	$	(11,670)	$	—	$	—	$	212,471	$	(1,819)	$	—	$	—
GNMA - Commercial	1,653,806		(29,472)		—		—		155,263		(1,548)		—		—
Total investments in debt securities HTM	$	2,632,846	$	(41,142)	$	—	$	—	$	367,734	$	(3,367)	$	—	$	—

Allowance for credit-related losses on AFS securities

The Company did not record an allowance for credit-related losses on AFS and HTM securities at March 31, 2021 or December 31, 2020. As discussed in Note 1 of the Company's 2020 Annual Report on Form 10-K, securities for which management has an expectation that nonpayment of the amortized cost basis is zero do not have a reserve.

For securities that do not qualify for the zero credit loss expectation exception, management has concluded that the unrealized losses are not credit-related since (1) they are not related to the underlying credit quality of the issuers, (2) the entire contractual principal and interest due on these securities is currently expected to be recoverable, (3) the Company does not intend to sell these investments at a loss and (4) it is more likely than not that the Company will not be required to sell the investments before recovery of the amortized cost basis, which for the Company's debt securities may be at maturity.

Gains (Losses) and Proceeds on Sales of Investments in Debt Securities

Proceeds from sales of investments in debt securities and the realized gross gains and losses from those sales were as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Proceeds from the sales of AFS securities	$	507,090	$	922,101
Gross realized gains	$	10,072	$	10,755
Gross realized losses	(198)		(1,476)
Net realized gains/(losses) (1)	$	9,874	$	9,279

(1)    Includes net realized gain/(losses) on trading securities of $(0.2) million, and $(1.4) million for the three-month periods ended March 31, 2021, and 2020, respectively.

The Company uses the specific identification method to determine the cost of the securities sold and the gain or loss recognized.

Other Investments

Other investments consisted of the following as of:

(in thousands)	March 31, 2021		December 31, 2020
FHLB of Pittsburgh and FRB stock	$	423,049	$	435,330
LIHTC investments	301,295		313,603
Equity securities not held for trading (1)	16,737		14,494
Interest-bearing deposits with an affiliate bank	1,000,000		750,000
Trading securities	37,194		40,435
Total	$	1,778,275	$	1,553,862

(1)    Includes $3.7 million and $1.4 million of equity certificates related to an off-balance sheet securitization as of March 31, 2021 and December 31, 2020, respectively.

NOTE 2. INVESTMENT SECURITIES (continued)

Other investments primarily include the Company's investment in the stock of the FHLB of Pittsburgh and the FRB. These stocks do not have readily determinable fair values because their ownership is restricted and there is no market for their sale. The stocks can be sold back only at their par value of $100 per share, and FHLB stock can be sold back only to the FHLB or to another member institution. Accordingly, these stocks are carried at cost. During the three-month period ended March 31, 2021, the Company purchased $2.3 million of FHLB stock at par, and redeemed $13.9 million of FHLB stock at par. The Company redeemed $0.7 million of FRB stock at par during the three-month period ended March 31, 2021. The Company did not purchase any FRB stock during the three-month period ended March 31, 2021. There was no gain or loss associated with these redemptions.

The Company's LIHTC investments are accounted for using the proportional amortization method. Equity securities are measured at fair value as of March 31, 2021, with changes in fair value recognized in net income, and consist primarily of CRA mutual fund investments.

Interest-bearing deposits include deposits maturing in more than 90 days with Santander.

With the exception of equity and trading securities, which are measured at fair value, the Company evaluates these other investments for impairment based on the ultimate recoverability of the carrying value, rather than by recognizing temporary declines in value. The Company held an immaterial amount of equity securities without readily determinable fair values at the reporting date.

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LOANS AND ALLOWANCE FOR CREDIT LOSSES

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

LOANS AND ALLOWANCE FOR CREDIT LOSSES

LOANS AND ALLOWANCE FOR CREDIT LOSSES

Overall

The Company's LHFI are generally reported at their outstanding principal balances net of any cumulative charge-offs, unamortized deferred fees and costs and unamortized premiums or discounts. Certain LHFI are accounted for at fair value under the FVO. Certain loans are pledged as collateral for borrowings, securitizations, or SPEs. These loans totaled $49.8 billion at March 31, 2021 and $52.0 billion at December 31, 2020.

Loans that the Company intends to sell are classified as LHFS. The LHFS portfolio balance at March 31, 2021 was $568.7 million, compared to $2.2 billion at December 31, 2020. For a discussion on the valuation of LHFS at fair value, see Note 12 to these Condensed Consolidated Financial Statements. LHFS in the residential mortgage portfolio that were originated with the intent to sell were $250.3 million as of March 31, 2021 and are reported at either estimated fair value (if the FVO is elected) or the lower of cost or fair value.

Interest on loans is credited to income as it is earned. Loan origination fees and certain direct loan origination costs are deferred and recognized as adjustments to interest income in the Condensed Consolidated Statements of Operations over the contractual life of the loan utilizing the interest method. Loan origination costs and fees and premiums and discounts on RICs are deferred and recognized in interest income over their estimated lives using estimated prepayment speeds, which are updated on a monthly basis. At March 31, 2021 and December 31, 2020, accrued interest receivable on the Company's loans was $512.4 million and $589.2 million, respectively.

During the first quarter of 2021, SBNA approved and executed purchases of performing personal unsecured loans with a UPB of approximately $200.0 million.

Also during the first quarter of 2021, SC sold RICs with a UPB of approximately $2.4 billion to third-parties in three separate transactions. Two of these transactions were accounted for as off-balance sheet securitizations.

Sale of the Personal Lending Portfolio

During the first quarter, SC completed the sale of $1.3 billion in UPB of its Bluestem personal lending portfolio to a third party. In addition, SC executed a forward flow sale agreement with a third party to purchase all personal lending receivables that SC purchases from Bluestem through the term of the agreement with Bluestem. Prior to the sale, these loans were classified as LHFS.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Loan and Lease Portfolio Composition

The following presents the composition of gross loans and leases HFI by portfolio and by rate type:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Amount		Percent		Amount		Percent
Commercial LHFI:
CRE loans	$	7,439,574	8.2	%	$	7,327,853	8.0	%
C&I loans	16,264,348		17.9	%	16,537,899		17.9	%
Multifamily loans	8,133,449		8.9	%	8,367,147		9.1	%
Other commercial(2)	7,465,082		8.2	%	7,455,504		8.1	%
Total commercial LHFI	39,302,453		43.2	%	39,688,403		43.1	%
Consumer loans secured by real estate:
Residential mortgages	6,162,035		6.8	%	6,590,168		7.2	%
Home equity loans and lines of credit	3,912,029		4.3	%	4,108,505		4.5	%
Total consumer loans secured by real estate	10,074,064		11.1	%	10,698,673		11.7	%
Consumer loans not secured by real estate:
RICs and auto loans	40,516,010		44.4	%	40,698,642		44.1	%
Personal unsecured loans	965,651		1.1	%	824,430		0.9	%
Other consumer(3)	201,178		0.2	%	223,034		0.2	%
Total consumer loans	51,756,903		56.8	%	52,444,779		56.9	%
Total LHFI(1)	$	91,059,356	100.0	%	$	92,133,182	100.0	%
Total LHFI:
Fixed rate	$	63,578,039	69.8	%	$	64,036,154	69.5	%
Variable rate	27,481,317		30.2	%	28,097,028		30.5	%
Total LHFI(1)	$	91,059,356	100.0	%	$	92,133,182	100.0	%

(1)Total LHFI includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. These items resulted in a net increase in the loan balances of $3.1 billion and $3.1 billion as of March 31, 2021 and December 31, 2020, respectively.

(2)Other commercial includes CEVF leveraged leases and loans.

(3)Other consumer primarily includes RV and marine loans.

Portfolio segments and classes

The Company discloses information about the credit quality of its financing receivables at disaggregated levels, specifically defined as “portfolio segments” and “classes,” based on management’s systematic methodology for determining the ACL. The Company utilizes similar categorization compared to the financial statement categorization of loans to model and calculate the ACL and track the credit quality, delinquency and impairment status of the underlying loan populations. In disaggregating its financing receivables portfolio, the Company’s methodology begins with the commercial and consumer segments.

The commercial segmentation reflects line of business distinctions. The CRE line of business includes C&I owner-occupied real estate and specialized lending for investment real estate. C&I includes non-real estate-related commercial loans. "Multifamily" represents loans for multifamily residential housing units. “Other commercial” includes loans to global customer relationships in Latin America which are not defined as commercial or consumer for regulatory purposes. The remainder of the portfolio primarily represents the CEVF portfolio.

The Company's portfolio classes are substantially the same as its financial statement categorization of loans for consumer loan populations. “Residential mortgages” includes mortgages on residential property, including single family and 1-4 family units. "Home equity loans and lines of credit" include all organic home equity contracts and purchased home equity portfolios. "RICs and auto loans" includes the Company's direct automobile loan portfolios, but excludes RV and marine RICs. "Personal unsecured loans" includes personal revolving loans and credit cards. “Other consumer” includes an acquired portfolio of marine RICs and RV contracts as well as indirect auto loans.

During the three-month periods ended March 31, 2021 and 2020, SC originated $3.7 billion and $2.6 billion, respectively, in CCAP loans (including through the SBNA originations program), which represented 57% and 53%, respectively, of the UPB of SC's total RIC originations (including the SBNA originations program).

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

ACL Rollforward by Portfolio Segment

The ACL is comprised of the ALLL and the reserve for unfunded lending commitments. The activity in the ACL by portfolio segment for the three-month periods ended March 31, 2021 and 2020 was as follows:

	Three-Month Period Ended March 31, 2021
(in thousands)	Commercial		Consumer		Total
ALLL, beginning of period	$	752,196	$	6,586,297	$	7,338,493
Credit loss expense / (release of) credit loss expense) on loans	(21,846)		119,979		98,133
Charge-offs	(39,632)		(827,386)		(867,018)
Recoveries	25,629		564,918		590,547
Charge-offs, net of recoveries	(14,003)		(262,468)		(276,471)
ALLL, end of period	$	716,347	$	6,443,808	$	7,160,155
Reserve for unfunded lending commitments, beginning of period	$	119,129	$	27,326	$	146,455
Credit loss expense on unfunded lending commitments	(18,812)		(3,254)		(22,066)
Reserve for unfunded lending commitments, end of period	100,317		24,072		124,389
Total ACL, end of period	$	816,664	$	6,467,880	$	7,284,544

	Three-Month Period Ended March 31, 2020
(in thousands)	Commercial		Consumer		Unallocated		Total
ALLL, beginning of period	$	399,829	$	3,199,612	$	46,748	$	3,646,189
Day 1: Adjustment to allowance for adoption of ASU 2016-13	198,920		2,383,710		(46,748)		2,535,882
Credit loss expense on loans (1)	122,743		995,164		—		1,117,907
Charge-offs	(53,463)		(1,244,712)		—		(1,298,175)
Recoveries	10,676		611,256		—		621,932
Charge-offs, net of recoveries	(42,787)		(633,456)		—		(676,243)
ALLL, end of period	$	678,705	$	5,945,030	$	—	$	6,623,735
Reserve for unfunded lending commitments, beginning of period	$	85,934	$	5,892	$	—	$	91,826
Day 1: Adjustment to allowance for adoption of ASU 2016-13	10,081		330		—		10,411
Credit loss expense on unfunded lending commitments (1)	33,725		33,978		—		67,703
Reserve for unfunded lending commitments, end of period	129,740		40,200		—		169,940
Total ACL, end of period	$	808,445	$	5,985,230	$	—	$	6,793,675

(1) Includes a correction for the classification of ACL balances and certain activity between Commercial and Consumer from January 1, 2020 through March 31,

2020. This resulted in a cumulative $243.6 million reclassification required at March 31, 2020 increasing the Consumer and decreasing the Commercial ACL.

The credit risk in the Company’s loan portfolios is driven by credit and collateral quality, and is affected by borrower-specific and economy-wide factors. In general, there is an inverse relationship between the credit quality of loans and projections of impairment losses so that loans with better credit quality require a lower expected loss reserve. The Company manages this risk through its underwriting, pricing strategies, credit policy standards, and servicing guidelines and practices, as well as the application of geographic and other concentration limits.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

The Company estimates CECL based on prospective information as well as account-level models based on historical data. Unemployment, HPI, GDP, CRE price index and used vehicle index growth rates, along with loan level characteristics, are the key inputs used in the models for prediction of the likelihood that the borrower will default in the forecasted period (the PD). To estimate the loss in the event of a default (the LGD), the models use unemployment, HPI, CRE and used vehicle indices, along with loan level characteristics as key inputs.

The Company has determined the reasonable and supportable period to be three years, at which time the economic forecasts generally tend to revert to historical averages. The Company utilizes qualitative factors to capture any additional risks that may not be captured in either the economic forecasts or in the historical data, including consideration of the portfolio metrics and collateral value.

The Company generally uses a third-party vendor's consensus baseline macroeconomic scenario for the quantitative estimate and additional positive and negative macroeconomic scenarios to make qualitative adjustments for macroeconomic uncertainty and considers adjustments to macroeconomic inputs and outputs based on market volatility. 

The Company's allowance for loan losses decreased by $178.3 million for the quarter ended March 31, 2021, primarily due to volume and an improved macroeconomic outlook.

Non-accrual loans by Class of Financing Receivable

The amortized cost basis of financial instruments that are either non-accrual with related expected credit loss or nonaccrual without related expected credit loss disaggregated by class of financing receivables and other non-performing assets is as follows:

	Non-accrual loans as of:				Non-accrual loans with no allowance		Interest Income recognized on nonaccrual loans
(in thousands)	March 31, 2021		December 31, 2020		March 31, 2021		March 31, 2021
Non-accrual loans:
Commercial:
CRE	$	109,405	$	106,751	$	75,521	$	—
C&I	106,968		107,053		50,145		199
Multifamily	72,511		72,392		63,660		—
Other commercial	25,299		20,019		279		—
Total commercial loans	314,183		306,215		189,605		199
Consumer:
Residential mortgages	175,072		160,172		88,118		—
Home equity loans and lines of credit	88,047		91,606		32,186		—
RICs and auto loans	844,998		1,174,317		175,064		25,973
Personal unsecured loans	—		—		—		—
Other consumer	5,592		6,325		51		—
Total consumer loans	1,113,709		1,432,420		295,419		25,973
Total non-accrual loans	1,427,892		1,738,635		485,024		26,172
OREO	24,909		29,799		—		—
Repossessed vehicles	233,207		204,653		—		—
Foreclosed and other repossessed assets	5,824		3,247		—		—
Total OREO and other repossessed assets	263,940		237,699		—		—
Total non-performing assets	$	1,691,832	$	1,976,334	$	485,024	$	26,172

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Age Analysis of Past Due Loans

The Company generally considers an account delinquent when an obligor fails to pay substantially all (defined as 90%) of the scheduled payment by the due date. When an account is deferred, the loan is returned to accrual status during the deferral period and accrued interest related to the loan is evaluated for collectability.

The age of amortized cost in past due loans and accruing loans 90 days or greater past due disaggregated by class of financing receivables is summarized as follows:

	As of:
		March 31, 2021
(in thousands)		30-89 Days Past Due		90 Days or Greater		Total Past Due		Current		Total Financing Receivables		Amortized Cost > 90 Days and Accruing
Commercial:
CRE(4)		$	15,720	$	43,896	$	59,616	$	7,405,039	$	7,464,655	$	—
C&I(1)		31,804		36,137		67,941		16,355,142		16,423,083		—
Multifamily		19,074		39,802		58,876		8,074,573		8,133,449		—
Other commercial(3)		73,793		5,254		79,047		7,386,097		7,465,144		48
Consumer:
Residential mortgages(2)		91,490		120,569		212,059		6,334,791		6,546,850		—
Home equity loans and lines of credit		21,611		66,556		88,167		3,823,862		3,912,029		—
RICs and auto loans		2,117,013		188,734		2,305,747		38,210,263		40,516,010		—
Personal unsecured loans		8,779		6,205		14,984		950,667		965,651		2,525
Other consumer		4,756		984		5,740		195,438		201,178		—
Total		$	2,384,040	$	508,137	$	2,892,177	$	88,735,872	$	91,628,049	$	2,573

(1) C&I loans includes $158.7 million of LHFS at March 31, 2021.

(2) Residential mortgages includes $384.8 million of LHFS at March 31, 2021.

(3) Other Commercial loans includes $0.1 million of LHFS at March 31, 2021.

(4) CRE loans include $25.1 million of LHFS at March 31, 2021.

	As of
		December 31, 2020
(in thousands)		30-89 Days Past Due		90 Days or Greater		Total Past Due		Current		Total Financing Receivables		Recorded Investment > 90 Days and Accruing
Commercial:
CRE		$	41,320	$	70,304	$	111,624	$	7,244,247	$	7,355,871	$	—
C&I (1)		59,759		45,883		105,642		16,654,606		16,760,248		—
Multifamily		47,116		66,664		113,780		8,257,122		8,370,902		—
Other commercial		80,993		9,214		90,207		7,365,629		7,455,836		56
Consumer:
Residential mortgages(2)		209,274		111,698		320,972		6,673,411		6,994,383		—
Home equity loans and lines of credit		31,488		72,197		103,685		4,004,820		4,108,505		—
RICs and auto loans		2,944,376		284,985		3,229,361		38,143,329		41,372,690		—
Personal unsecured loans(3)		56,041		56,582		112,623		1,605,286		1,717,909		52,807
Other consumer		5,358		1,688		7,046		215,988		223,034		—
Total		$	3,475,725	$	719,215	$	4,194,940	$	90,164,438	$	94,359,378	$	52,863

(1)C&I loans included $222.3 million of LHFS at December 31, 2020.

(2) Residential mortgages included $404.2 million of LHFS at December 31, 2020.

(3) Personal unsecured loans included $893.5 million of LHFS at December 31, 2020.

(4) RICs and auto loans includes $674.0 million of LHFS at December 31, 2020.

(5) Multifamily loans includes $3.8 million of LHFS at December 31, 2020.

(6) Other Commercial loans includes $0.3 million of LHFS at December 31, 2020.

(7) CRE loans include $28.0 million of LHFS at December 31, 2020.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Commercial Lending Asset Quality Indicators

The Company's Risk Department performs a credit analysis and classifies certain loans over an internal threshold based on the commercial lending classifications described below:

PASS. Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to acquire and sell any underlying collateral in a timely manner.

SPECIAL MENTION. Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special mention assets are not adversely classified.

SUBSTANDARD. Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected.

DOUBTFUL. Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined.

LOSS. Credit is considered uncollectible and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Each commercial loan is evaluated to determine its risk rating at least annually. The indicators represent the rating for loans as of the date presented based on the most recent assessment performed. Amortized cost basis of loans in the commercial portfolio segment by credit quality indicator, class of financing receivable, and year of origination are summarized as follows:

March 31, 2021	Commercial Loan Portfolio (1)
(dollars in thousands)	Amortized Cost by Origination Year
Regulatory Rating:	2021(3)		2020		2019		2018		2017		Prior		Total
CRE
Pass	$	103,522	$	806,065	$	1,479,764	$	1,516,046	$	692,812	$	2,005,757	$	6,603,966
Special mention	—		30,361		68,072		78,087		149,729		99,131		425,380
Substandard	—		11,282		34,473		107,217		33,962		248,375		435,309
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total CRE	$	103,522	$	847,708	$	1,582,309	$	1,701,350	$	876,503	$	2,353,263	$	7,464,655
C&I
Pass	$	1,313,051	$	4,282,186	$	3,075,735	$	2,038,193	$	811,732	$	2,770,312	$	14,291,209
Special mention	8,787		15,517		164,262		154,776		33,270		301,234		677,846
Substandard	13,504		52,311		15,722		158,401		56,482		249,089		545,509
Doubtful	1,535		2,387		—		—		1,367		—		5,289
N/A(2)	145,332		383,326		274,674		67,527		13,081		19,290		903,230
Total C&I	$	1,482,209	$	4,735,727	$	3,530,393	$	2,418,897	$	915,932	$	3,339,925	$	16,423,083
Multifamily
Pass	$	244,242	$	807,657	$	1,874,793	$	1,123,727	$	1,008,606	$	1,684,412	$	6,743,437
Special mention	—		46,000		25,105		136,006		164,125		76,812		448,048
Substandard	—		26,355		207,070		271,100		222,205		215,234		941,964
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total Multifamily	$	244,242	$	880,012	$	2,106,968	$	1,530,833	$	1,394,936	$	1,976,458	$	8,133,449
Remaining commercial
Pass	$	1,168,060	$	2,808,636	$	1,241,906	$	679,578	$	379,362	$	1,141,550	$	7,419,092
Special mention	—		50		1,999		4,332		87		6,900		13,368
Substandard	—		2,633		6,714		6,480		3,776		12,733		32,336
Doubtful	261		—		—		87		—		—		348
N/A	—		—		—		—		—		—		—
Total Remaining commercial	$	1,168,321	$	2,811,319	$	1,250,619	$	690,477	$	383,225	$	1,161,183	$	7,465,144
Total Commercial loans
Pass	$	2,828,875	$	8,704,544	$	7,672,198	$	5,357,544	$	2,892,512	$	7,602,031	$	35,057,704
Special mention	8,787		91,928		259,438		373,201		347,211		484,077		1,564,642
Substandard	13,504		92,581		263,979		543,198		316,425		725,431		1,955,118
Doubtful	1,796		2,387		—		87		1,367		—		5,637
N/A(2)	145,332		383,326		274,674		67,527		13,081		19,290		903,230
Total commercial loans	$	2,998,294	$	9,274,766	$	8,470,289	$	6,341,557	$	3,570,596	$	8,830,829	$	39,486,331

(1)Includes $183.9 million of LHFS at March 31, 2021.

(2)Consists of loans that have not been assigned a regulatory rating.

(3)Loans originated during the year-to-date ended March 31, 2021.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

December 31, 2020	Commercial Loan Portfolio (1)
(dollars in thousands)	Amortized Cost by Origination Year
Regulatory Rating:	2020(3)		2019		2018		2017		2016		Prior		Total
CRE
Pass	$	722,210	$	1,424,392	$	1,656,560	$	816,607	$	542,979	$	1,536,812	$	6,699,560
Special mention	28,876		15,480		81,167		43,368		79,555		83,751		332,197
Substandard	8,259		16,609		29,761		33,833		45,936		189,716		324,114
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total CRE	$	759,345	$	1,456,481	$	1,767,488	$	893,808	$	668,470	$	1,810,279	$	7,355,871
C&I
Pass	$	4,661,409	$	3,365,828	$	2,798,209	$	868,373	$	585,083	$	2,305,305	$	14,584,207
Special mention	11,000		136,413		134,388		49,601		99,042		254,102		684,546
Substandard	60,034		15,309		173,900		59,814		84,642		213,908		607,607
Doubtful	3,153		145		80		1,616		1,282		11,226		17,502
N/A(2)	411,319		294,652		75,091		15,101		15,388		54,835		866,386
Total C&I	$	5,146,915	$	3,812,347	$	3,181,668	$	994,505	$	785,437	$	2,839,376	$	16,760,248
Multifamily
Pass	$	880,199	$	1,938,271	$	1,361,178	$	1,198,819	$	503,267	$	1,365,066	$	7,246,800
Special mention	—		39,433		147,872		110,906		31,348		59,072		388,631
Substandard	5,355		104,945		203,437		148,251		49,445		224,038		735,471
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total Multifamily	$	885,554	$	2,082,649	$	1,712,487	$	1,457,976	$	584,060	$	1,648,176	$	8,370,902
Remaining commercial
Pass	$	3,530,625	$	1,416,704	$	766,454	$	443,244	$	199,297	$	1,038,584	$	7,394,908
Special mention	53		11,096		11,271		105		83		8,102		30,710
Substandard	2,115		3,974		4,181		4,246		5,983		9,160		29,659
Doubtful	351		—		99		—		101		8		559
N/A	—		—		—		—		—		—		—
Total Remaining commercial	$	3,533,144	$	1,431,774	$	782,005	$	447,595	$	205,464	$	1,055,854	$	7,455,836
Total Commercial loans
Pass	$	9,794,443	$	8,145,195	$	6,582,401	$	3,327,043	$	1,830,626	$	6,245,767	$	35,925,475
Special mention	39,929		202,422		374,698		203,980		210,028		405,027		1,436,084
Substandard	75,763		140,837		411,279		246,144		186,006		636,822		1,696,851
Doubtful	3,504		145		179		1,616		1,383		11,234		18,061
N/A(2)	411,319		294,652		75,091		15,101		15,388		54,835		866,386
Total commercial loans	$	10,324,958	$	8,783,251	$	7,443,648	$	3,793,884	$	2,243,431	$	7,353,685	$	39,942,857

(1)Includes $254.5 million of LHFS at December 31, 2020.

(2)Consists of loans that have not been assigned a regulatory rating.

(3)Loans originated during the year ended December 31, 2020.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Consumer Lending Asset Quality Indicators-Credit Score

Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score determined at origination as follows:

As of March 31, 2021	RICs and auto loans
(dollars in thousands)	Amortized Cost by Origination Year(3)
Credit Score Range	2021(2)		2020		2019		2018		2017		Prior		Total		Percent
No FICO(1)	$	421,665	$	1,177,775	$	720,807	$	389,629	$	397,597	$	278,547	$	3,386,020	8.4	%
<600	1,906,288		5,571,043		3,909,143		2,332,641		969,295		1,054,874		15,743,284		38.8	%
600-639	913,689		2,445,588		1,656,253		863,647		282,896		309,232		6,471,305		16.0	%
>=640	2,758,390		6,234,481		4,243,550		1,201,264		222,718		254,998		14,915,401		36.8	%
Total	$	6,000,032	$	15,428,887	$	10,529,753	$	4,787,181	$	1,872,506	$	1,897,651	$	40,516,010	100.0	%

(1)    Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model.

(2)     Loans originated during the year-to-date ended March 31, 2021.

(3)    Excludes LHFS.

As of December 31, 2020	RICs and auto loans
(dollars in thousands)	Amortized Cost by Origination Year(3)
Credit Score Range	2020(2)		2019		2018		2017		2016		Prior		Total		Percent
No FICO(1)	$	1,326,026	$	839,412	$	450,539	$	484,975	$	230,382	$	142,746	$	3,474,080	8.5	%
<600	6,056,260		4,373,991		2,648,215		1,126,742		685,830		634,480		15,525,518		38.2	%
600-639	2,782,566		1,912,731		1,001,985		335,111		229,690		173,501		6,435,584		15.8	%
>=640	8,427,478		4,832,173		1,382,133		264,635		200,430		156,611		15,263,460		37.5	%
Total	$	18,592,330	$	11,958,307	$	5,482,872	$	2,211,463	$	1,346,332	$	1,107,338	$	40,698,642	100.0	%

(1)    Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model.

(2)     Loans originated during the year ended December 31, 2020.

(3)    Excludes LHFS.

Consumer Lending Asset Quality Indicators-FICO and LTV Ratio

For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's CECL loss calculation incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated LGD for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted.

FICO scores are refreshed quarterly, where possible. The indicators disclosed represent the credit scores for loans as of the date presented based on the most recent assessment performed.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows:

As of March 31, 2021	Residential Mortgages(1)(3)
(dollars in thousands)	Amortized Cost by Origination Year
FICO Score	2021(4)		2020		2019		2018		2017		Prior		Grand Total
N/A(2)
LTV <= 70%	$	—	$	744	$	—	$	518	$	497	$	3,110	$	4,869
70.01-80%	—		—		—		—		—		—		—
80.01-90%	—		—		—		—		—		—		—
90.01-100%	—		—		—		—		—		—		—
100.01-110%	—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—
LTV - N/A(2)	37,071		2,914		2,515		1,382		1,797		6,923		52,602
<600
LTV <= 70%	$	—	$	1,185	$	6,274	$	9,679	$	12,297	$	115,123	$	144,558
70.01-80%	—		1,569		5,241		7,130		7,199		4,239		25,378
80.01-90%	—		1,090		9,759		5,717		414		624		17,604
90.01-100%	—		231		122		—		—		540		893
100.01-110%	—		—		—		—		—		109		109
LTV>110%	—		—		—		—		—		1,294		1,294
LTV - N/A(2)	—		—		—		—		—		58		58
600-639
LTV <= 70%	$	70	$	2,158	$	5,122	$	6,220	$	8,739	$	83,708	$	106,017
70.01-80%	114		4,441		5,400		2,293		6,364		4,743		23,355
80.01-90%	—		2,137		7,927		3,136		328		516		14,044
90.01-100%	—		1,811		—		—		—		522		2,333
100.01-110%	—		—		—		—		—		588		588
LTV>110%	—		—		—		—		—		30		30
LTV - N/A(2)	—		—		—		—		—		30		30
640-679
LTV <= 70%	$	364	$	13,521	$	18,014	$	19,350	$	27,351	$	146,119	$	224,719
70.01-80%	—		12,550		12,814		6,717		6,190		5,061		43,332
80.01-90%	276		4,614		20,201		8,902		488		1,638		36,119
90.01-100%	2,130		8,881		304		—		—		519		11,834
100.01-110%	—		—		—		—		—		186		186
LTV>110%	—		—		—		—		—		205		205
LTV - N/A(2)	—		—		—		—		—		—		—
680-719
LTV <= 70%	$	8,075	$	36,981	$	53,762	$	41,202	$	56,384	$	226,857	$	423,261
70.01-80%	7,232		24,255		30,992		14,872		11,216		6,184		94,751
80.01-90%	139		11,481		37,592		14,042		342		887		64,483
90.01-100%	8,221		18,874		—		—		—		317		27,412
100.01-110%	—		—		—		—		—		241		241
LTV>110%	—		—		—		—		—		699		699
LTV - N/A(2)	—		—		—		—		—		69		69
720-759
LTV <= 70%	$	47,926	$	115,245	$	89,795	$	83,558	$	128,900	$	371,639	$	837,063
70.01-80%	23,345		81,305		53,647		23,528		21,989		10,535		214,349
80.01-90%	938		21,755		64,492		20,687		364		1,965		110,201
90.01-100%	6,612		28,628		455		—		—		280		35,975
100.01-110%	—		—		—		—		—		529		529
LTV>110%	—		—		—		—		—		314		314
LTV - N/A(2)	—		—		—		—		—		113		113
>=760
LTV <= 70%	$	95,639	$	451,895	$	299,613	$	205,110	$	375,279	$	1,395,556	$	2,823,092
70.01-80%	63,426		225,510		161,885		45,390		49,518		14,255		559,984
80.01-90%	4,505		56,989		117,564		32,160		739		3,989		215,946
90.01-100%	6,963		32,122		69		—		568		804		40,526
100.01-110%	—		—		—		—		—		942		942
LTV>110%	—		—		—		—		—		1,592		1,592
LTV - N/A(2)	—		—		—		—		—		336		336
Total - All FICO Bands
LTV <= 70%	$	152,074	$	621,729	$	472,580	$	365,637	$	609,447	$	2,342,112	$	4,563,579
70.01-80%	94,117		349,630		269,979		99,930		102,476		45,017		961,149
80.01-90%	5,858		98,066		257,535		84,644		2,675		9,619		458,397
90.01-100%	23,926		90,547		950		—		568		2,982		118,973
100.01-110%	—		—		—		—		—		2,595		2,595
LTV>110%	—		—		—		—		—		4,134		4,134
LTV - N/A(2)	37,071		2,914		2,515		1,382		1,797		7,529		53,208
Grand Total	$	313,046	$	1,162,886	$	1,003,559	$	551,593	$	716,963	$	2,413,988	$	6,162,035

(1) Excludes LHFS.

(2) Balances in the "N/A" range for LTV or FICO score primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable.

(3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company.

(4) Loans originated during the year-to-date ended March 31, 2021.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of March 31, 2021	Home Equity Loans and Lines of Credit(2)
(in thousands)	Amortized Cost by Origination Year
FICO Score	2021(4)		2020		2019		2018		2017		Prior		Total		Revolving
N/A(2)
LTV <= 70%	$	—	$	80	$	—	$	246	$	147	$	853	$	1,326	$	1,326
70.01-90%	—		—		30		—		—		—		30		30
90.01-110%	—		—		30		—		—		—		30		30
LTV>110%	—		—		—		—		—		—		—		—
LTV - N/A(2)	649		3,837		4,957		6,099		5,821		84,661		106,024		52,289
<600
LTV <= 70%	$	—	$	526	$	2,735	$	9,700	$	11,394	$	129,911	$	154,266	$	135,697
70.01-90%	—		413		1,295		2,206		1,262		11,051		16,227		14,302
90.01-110%	—		—		—		—		—		1,405		1,405		1,141
LTV>110%	—		—		—		—		—		1,270		1,270		1,255
LTV - N/A(2)	—		—		—		—		15		541		556		535
600-639
LTV <= 70%	$	—	$	1,518	$	3,225	$	9,354	$	11,965	$	109,133	$	135,195	$	127,298
70.01-90%	—		368		3,747		4,030		2,061		7,484		17,690		16,694
90.01-110%	—		—		—		—		—		1,902		1,902		1,806
LTV>110%	—		—		—		—		—		2,871		2,871		2,645
LTV - N/A(2)	—		—		—		—		—		13		13		13
640-679
LTV <= 70%	$	132	$	5,856	$	14,174	$	21,457	$	26,246	$	158,816	$	226,681	$	216,693
70.01-90%	—		1,564		6,201		6,432		1,801		15,252		31,250		30,474
90.01-110%	—		—		56		—		—		5,416		5,472		4,943
LTV>110%	—		47		—		—		—		2,140		2,187		1,828
LTV - N/A(2)	—		—		—		—		100		82		182		162
680-719
LTV <= 70%	$	4,580	$	25,733	$	31,926	$	49,428	$	53,745	$	281,152	$	446,564	$	433,170
70.01-90%	153		5,964		13,978		14,180		5,518		22,178		61,971		61,234
90.01-110%	—		—		—		—		—		5,592		5,592		5,179
LTV>110%	—		—		—		—		—		4,933		4,933		4,773
LTV - N/A(2)	—		60		85		—		—		117		262		262
720-759
LTV <= 70%	$	7,177	$	39,711	$	53,423	$	69,503	$	83,499	$	396,208	$	649,521	$	636,513
70.01-90%	200		14,659		21,770		22,507		7,628		32,473		99,237		97,946
90.01-110%	—		—		69		—		—		5,698		5,767		5,000
LTV>110%	—		—		—		—		—		6,354		6,354		6,299
LTV - N/A(2)	—		86		65		—		65		121		337		325
>=760
LTV <= 70%	$	16,902	$	122,855	$	150,638	$	185,603	$	193,382	$	1,013,251	$	1,682,631	$	1,648,185
70.01-90%	88		26,905		50,397		41,323		15,887		78,916		213,516		209,872
90.01-110%	—		421		7		—		—		18,338		18,766		17,678
LTV>110%	26		699		54		—		—		9,822		10,601		10,098
LTV - N/A(2)	10		227		550		126		67		420		1,400		1,400
Total - All FICO Bands
LTV <= 70%	$	28,791	$	196,279	$	256,121	$	345,291	$	380,378	$	2,089,324	$	3,296,184	$	3,198,882
LTV 70.01 - 90%	441		49,873		97,418		90,678		34,157		167,354		439,921		430,552
LTV 90.01 - 110%	—		421		162		—		—		38,351		38,934		35,777
LTV>110%	26		746		54		—		—		27,390		28,216		26,898
LTV - N/A(2)	659		4,210		5,657		6,225		6,068		85,955		108,774		54,986
Grand Total	$	29,917	$	251,529	$	359,412	$	442,194	$	420,603	$	2,408,374	$	3,912,029	$	3,747,095

(1) - (4) Refer to corresponding notes above.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of December 31, 2020	Residential Mortgages(1)(3)
(dollars in thousands)	Amortized Cost by Origination Year
FICO Score	2020(4)		2019		2018		2017		2016		Prior		Grand Total
N/A(2)
LTV <= 70%	$	750	$	—	$	521	$	500	$	—	$	3,148	$	4,919
70.01-80%	—		—		—		—		—		—		—
80.01-90%	—		—		—		—		—		—		—
90.01-100%	—		—		—		—		—		—		—
100.01-110%	—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—
LTV - N/A(2)	109,388		2,170		1,200		1,547		1,485		4,410		120,200
<600
LTV <= 70%	$	876	$	3,988	$	6,255	$	13,646	$	13,775	$	109,076	$	147,616
70.01-80%	1,053		5,235		4,603		7,707		3,406		2,832		24,836
80.01-90%	221		8,801		8,442		1,577		—		1,102		20,143
90.01-100%	292		2,792		—		—		219		690		3,993
100.01-110%	—		—		—		—		—		353		353
LTV>110%	—		—		—		—		—		1,445		1,445
LTV - N/A(2)	—		—		—		—		—		92		92
600-639
LTV <= 70%	$	3,058	$	3,923	$	4,275	$	11,593	$	10,710	$	81,496	$	115,055
70.01-80%	1,585		4,839		3,901		5,300		2,040		2,935		20,600
80.01-90%	1,233		6,910		5,693		1,870		249		581		16,536
90.01-100%	2,321		2,364		—		—		—		193		4,878
100.01-110%	—		—		—		—		—		707		707
LTV>110%	—		—		—		—		—		333		333
LTV - N/A(2)	—		—		—		—		—		—		—
640-679
LTV <= 70%	$	11,264	$	21,946	$	17,039	$	24,447	$	26,992	$	124,559	$	226,247
70.01-80%	12,585		18,756		8,079		7,117		1,377		2,426		50,340
80.01-90%	2,385		18,975		12,715		1,265		—		1,108		36,448
90.01-100%	7,256		4,501		—		—		—		573		12,330
100.01-110%	—		—		—		—		—		240		240
LTV>110%	—		—		—		—		—		432		432
LTV - N/A(2)	—		—		—		—		—		—		—
680-719
LTV <= 70%	$	34,802	$	49,625	$	41,447	$	56,362	$	54,836	$	196,173	$	433,245
70.01-80%	38,582		37,546		20,202		18,615		5,047		4,556		124,548
80.01-90%	7,616		39,239		22,510		2,195		—		3,025		74,585
90.01-100%	29,050		8,147		—		—		—		526		37,723
100.01-110%	101		—		—		—		—		475		576
LTV>110%	—		—		—		—		—		802		802
LTV - N/A(2)	—		—		—		—		—		73		73
720-759
LTV <= 70%	$	105,769	$	89,140	$	88,485	$	145,301	$	132,720	$	285,308	$	846,723
70.01-80%	81,595		62,488		29,767		25,421		8,163		5,334		212,768
80.01-90%	16,714		57,807		30,850		2,754		355		1,566		110,046
90.01-100%	37,846		12,066		—		—		—		563		50,475
100.01-110%	—		—		—		—		—		68		68
LTV>110%	—		—		—		—		—		206		206
LTV - N/A(2)	—		—		—		—		—		227		227
>=760
LTV <= 70%	$	381,713	$	335,559	$	224,505	$	456,792	$	527,624	$	1,066,295	$	2,992,488
70.01-80%	221,896		227,139		71,681		48,411		17,893		8,473		595,493
80.01-90%	42,464		134,309		50,128		7,977		—		3,886		238,764
90.01-100%	37,279		21,057		—		—		74		1,419		59,829
100.01-110%	—		—		—		571		—		1,008		1,579
LTV>110%	—		—		—		—		92		1,734		1,826
LTV - N/A(2)	—		—		—		—		—		381		381
Total - All FICO Bands
LTV <= 70%	$	538,232	$	504,181	$	382,527	$	708,641	$	766,657	$	1,866,055	$	4,766,293
70.01-80%	357,296		356,003		138,233		112,571		37,926		26,556		1,028,585
80.01-90%	70,633		266,041		130,338		17,638		604		11,268		496,522
90.01-100%	114,044		50,927		—		—		293		3,964		169,228
100.01-110%	101		—		—		571		—		2,851		3,523
LTV>110%	—		—		—		—		92		4,952		5,044
LTV - N/A(2)	109,388		2,170		1,200		1,547		1,485		5,183		120,973
Grand Total	$	1,189,694	$	1,179,322	$	652,298	$	840,968	$	807,057	$	1,920,829	$	6,590,168

(1) Excludes LHFS.

(2) Balances in the "N/A" range for LTV or FICO score primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable.

(3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company.

(4) Loans originated during the year ended December 31, 2020.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of December 31, 2020	Home Equity Loans and Lines of Credit(2)
(in thousands)	Amortized Cost by Origination Year
FICO Score	2020(4)		2019		2018		2017		2016		Prior		Total		Revolving
N/A(2)
LTV <= 70%	$	—	$	—	$	—	$	—	$	77	$	531	$	608	$	608
70.01-90%	8		—		—		—		—		—		8		8
90.01-110%	—		—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—		—
LTV - N/A(2)	2,840		4,407		5,504		5,514		4,083		83,060		105,408		53,654
<600
LTV <= 70%	$	727	$	3,389	$	7,255	$	10,780	$	15,566	$	121,240	$	158,957	$	137,921
70.01-90%	238		1,901		4,029		2,727		1,698		13,383		23,976		21,484
90.01-110%	—		—		—		—		—		2,389		2,389		2,017
LTV>110%	—		—		—		—		—		2,391		2,391		2,369
LTV - N/A(2)	—		—		—		15		—		562		577		555
600-639
LTV <= 70%	$	1,265	$	2,589	$	8,921	$	13,240	$	11,873	$	100,148	$	138,036	$	128,515
70.01-90%	728		3,149		5,618		2,491		433		8,812		21,231		19,784
90.01-110%	—		—		—		—		—		1,803		1,803		1,706
LTV>110%	—		—		—		—		—		3,235		3,235		2,858
LTV - N/A(2)	—		—		—		—		—		51		51		29
640-679
LTV <= 70%	$	4,983	$	15,432	$	23,718	$	26,211	$	19,167	$	152,823	$	242,334	$	231,152
70.01-90%	2,166		8,599		10,455		5,391		1,377		17,425		45,413		44,187
90.01-110%	—		53		—		—		—		6,279		6,332		5,784
LTV>110%	48		—		—		—		—		723		771		533
LTV - N/A(2)	95		—		—		100		—		70		265		265
680-719
LTV <= 70%	$	26,177	$	31,112	$	49,618	$	53,778	$	49,893	$	249,565	$	460,143	$	444,254
70.01-90%	8,483		17,515		19,442		11,250		2,996		24,541		84,227		82,534
90.01-110%	90		—		—		—		—		7,810		7,900		7,128
LTV>110%	—		—		—		—		—		5,756		5,756		5,477
LTV - N/A(2)	—		144		—		63		—		149		356		351
720-759
LTV <= 70%	$	39,927	$	49,716	$	62,795	$	79,821	$	68,503	$	348,679	$	649,441	$	634,206
70.01-90%	14,064		28,552		30,553		15,094		5,386		35,066		128,715		126,755
90.01-110%	—		69		—		—		—		8,270		8,339		7,128
LTV>110%	—		—		—		—		—		7,611		7,611		7,313
LTV - N/A(2)	35		56		—		253		—		122		466		466
>=760
LTV <= 70%	$	112,532	$	149,381	$	178,602	$	188,693	$	156,633	$	896,901	$	1,682,742	$	1,646,127
70.01-90%	30,306		61,647		60,023		34,640		11,120		86,265		284,001		280,811
90.01-110%	396		21		—		—		—		22,839		23,256		22,252
LTV>110%	710		62		—		—		—		9,700		10,472		9,899
LTV - N/A(2)	185		554		129		68		—		359		1,295		1,284
Total - All FICO Bands
LTV <= 70%	$	185,611	$	251,619	$	330,909	$	372,523	$	321,712	$	1,869,887	$	3,332,261	$	3,222,783
LTV 70.01 - 90%	55,993		121,363		130,120		71,593		23,010		185,492		587,571		575,563
LTV 90.01 - 110%	486		143		—		—		—		49,390		50,019		46,015
LTV>110%	758		62		—		—		—		29,416		30,236		28,449
LTV - N/A(2)	3,155		5,161		5,633		6,013		4,083		84,373		108,418		56,604
Grand Total	$	246,003	$	378,348	$	466,662	$	450,129	$	348,805	$	2,218,558	$	4,108,505	$	3,929,414

(1) - (4) Refer to corresponding notes above

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

TDR Loans

The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated:

(in thousands)	March 31, 2021		December 31, 2020
Performing	$	4,352,785	$	3,850,622
Non-performing	451,192		473,507
Total (1)	$	4,803,977	$	4,324,129

(1) Excludes LHFS.

The increase in total TDRs was primarily due to the resumption of the pre-COVID-19 method of determining whether or not a modification qualifies as a TDR for RICs effective January 1, 2021.

TDR Activity by Class of Financing Receivable

The Company's modifications consist primarily of term extensions. The following tables detail the activity of TDRs for the three-month periods ended March 31, 2021 and 2020:

	Three-Month Period Ended March 31, 2021
	Number of Contracts	Pre-TDR Amortized Cost(1)		Post-TDR Amortized Cost(2)
	(dollars in thousands)
Commercial:
CRE	3	$	7,952	$	7,952
C&I	311	15,512		15,568
Other commercial	164	13,635		13,635
Consumer:
Residential mortgages(3)	93	20,109		19,990
Home equity loans and lines of credit	43	4,542		4,748
RICs and auto loans	45,665	953,819		959,309
Personal unsecured loans	25	248		244
Other consumer	9	408		408
Total	46,313	$	1,016,225	$	1,021,854

(1) Pre-TDR modification amount is the month-end balance prior to the month in which the modification occurred.

(2) Post-TDR modification amount is the month-end balance for the month in which the modification occurred.

(3) The post-TDR modification amounts for residential mortgages exclude interest reserves.

	Three-Month Period Ended March 31, 2020
	Number of Contracts	Pre-TDR Recorded Investment(1)		Post-TDR Recorded Investment(2)
	(dollars in thousands)
Commercial:
CRE	4	$	2,287	$	2,282
C&I	35	834		837
Other commercial	1	45		45
Consumer:
Residential mortgages(3)	14	1,916		2,060
Home equity loans and lines of credit	28	2,074		2,095
RICs and auto loans	9,867	178,057		178,435
Personal unsecured loans	1	—		—
Other consumer	1	12		12
Total	9,951	$	185,225	$	185,766

(1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred.

(2)Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred.

(3)The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

TDRs Which Have Subsequently Defaulted

A TDR is generally considered to have subsequently defaulted if, after modification, the loan becomes 90 DPD. For RICs, a TDR is considered to have subsequently defaulted after modification at the earlier of the date of repossession or 120 DPD. The following table details period-end amortized cost balances of TDRs that became TDRs during the past twelve-month period and have subsequently defaulted during the three-month periods ended March 31, 2021 and 2020, respectively.

	Three-Month Period Ended March 31,
	2021			2020
	Number of Contracts	Recorded Investment(1)		Number of Contracts	Recorded Investment(1)
	(dollars in thousands)
Commercial
CRE	—	$	—	14	$	2,909
C&I	30	1,172		12	7,390
Multifamily	—	—		—	—
Other commercial	1	17		1	45
Consumer:
Residential mortgages	—	—		22	3,347
Home equity loans and lines of credit	1	613		15	2,094
RICs and auto loans	5,656	110,780		4,086	69,239
Personal unsecured loans	—	—		10	101
Other consumer	—	—		—	—
Total	5,688	$	112,582	4,160	$	85,125

(1)Represents the period-end balance. Does not include Chapter 7 bankruptcy TDRs.

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OPERATING LEASE ASSETS, NET

3 Months Ended

Mar. 31, 2021

Leases [Abstract]

OPERATING LEASE ASSETS, NET

OPERATING LEASE ASSETS, NET

The Company has operating leases, including leased vehicles and commercial equipment vehicles and aircraft which are included in the Company's Condensed Consolidated Balance Sheets as Operating lease assets, net. The leased vehicle portfolio consists primarily of leases originated under the MPLFA.

Income continues to accrue during the extension period and remaining lease payments are recorded on a straight-line basis over the modified lease term.

Operating lease assets, net consisted of the following as of March 31, 2021 and December 31, 2020:

(in thousands)	March 31, 2021		December 31, 2020
Leased vehicles	$	21,907,106	$	22,056,063
Less: accumulated depreciation	(4,633,289)		(4,796,595)
Depreciated net capitalized cost	17,273,817		17,259,468
Manufacturer Subvention payments, net of accretion	(867,231)		(934,381)
Origination fees and other costs	71,638		66,020
Leased vehicles, net	16,478,224		16,391,107
Commercial equipment vehicles and aircraft, gross	28,624		28,661
Less: accumulated depreciation	(7,781)		(6,839)
Commercial equipment vehicles and aircraft, net	20,843		21,822
Total operating lease assets, net	$	16,499,067	$	16,412,929

The following summarizes the future minimum rental payments due to the Company as lessor under operating leases as of March 31, 2021 (in thousands):

2021	$	2,166,282
2022	1,680,876
2023	881,298
2024	74,450
2025	2,579
Thereafter	5,472
Total	$	4,810,957

During the three-month periods ended March 31, 2021, and 2020 the Company recognized $108.3 million, and $27.0 million, respectively, of net gains on the sale of operating lease assets that had been returned to the Company at the end of the lease term. These amounts are recorded within Miscellaneous income, net in the Company's Condensed Consolidated Statements of Operations.

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GOODWILL AND OTHER INTANGIBLES

3 Months Ended

Mar. 31, 2021

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL AND OTHER INTANGIBLES

GOODWILL AND OTHER INTANGIBLES

Goodwill

Goodwill is assigned to reporting units, which are operating segments or one level below an operating segment, as of the acquisition date. The following table presents the Company's goodwill by its reporting units as of March 31, 2021:

(in thousands)	CBB		C&I		CRE & VF		CIB		SC		Total
Goodwill at March 31, 2021	$	297,802	$	52,198	$	1,095,071	$	131,130	$	1,019,960	$	2,596,161

During the three-month periods ended March 31, 2021 and 2020, there were no disposals, additions, impairments or re-allocations of goodwill.

The Company evaluates goodwill for impairment at the reporting unit level. The Company completes its annual goodwill impairment test as of October 1 each year. The Company conducted its last annual goodwill impairment tests as of October 1, 2020 using generally accepted valuation methods. As a result of that impairment test, no goodwill impairment was identified.

NOTE 5. GOODWILL AND OTHER INTANGIBLES (continued)

During the second quarter of 2020, primarily due to the ongoing economic impacts of the COVID-19 pandemic, the Company determined that a goodwill triggering event occurred for the CBB, C&I, and CRE & VF reporting units. Based on its goodwill impairment analysis performed as of June 30, 2020, the Company concluded that a goodwill impairment charge of $1.6 billion and $0.3 billion was required for the CBB and C&I reporting units, respectively. The CRE & VF reporting unit’s estimated fair value exceeded its carrying value by less than 5%. The goodwill allocated to these reporting units has become more sensitive to impairment as the valuation is highly correlated with forecasted interest rates, credit costs, and other factors.

During the fourth quarter of 2020, the Company implemented organizational changes which resulted in the transfer of Upper Business Banking customers into the C&I segment from the CBB segment. Refer to Note 17 to these Consolidated Financial Statements for additional details on the Company's reportable segments. As a result of the re-organization, the Company re-allocated approximately $25.1 million of goodwill from the CBB reporting unit to the C&I reporting unit. Upon re-allocation, the Company performed a post evaluation for impairment on the CBB and C&I reporting units utilizing assumptions consistent with our October 1, 2020 impairment test and noted no impairment.

Other Intangible Assets

The following table details amounts related to the Company's intangible assets subject to amortization for the dates indicated.

	March 31, 2021				December 31, 2020
(in thousands)	Net Carrying Amount		Accumulated Amortization		Net Carrying Amount		Accumulated Amortization
Intangibles subject to amortization:
Dealer networks	$	301,583	$	(278,417)	$	308,768	$	(271,232)
Chrysler relationship	31,250		(107,500)		35,000		(103,750)
Trade name	12,000		(6,000)		12,300		(5,700)
Other intangibles	1,428		(55,745)		1,479		(55,694)
Total intangibles subject to amortization	$	346,261	$	(447,662)	$	357,547	$	(436,376)

At March 31, 2021 and December 31, 2020, the Company did not have any intangibles, other than goodwill, that were not subject to amortization.

Amortization expense on intangible assets was $11.3 million, and $14.7 million for the three-month periods ended March 31, 2021, and 2020, respectively.

NOTE 5. GOODWILL AND OTHER INTANGIBLES (continued)

The estimated aggregate amortization expense related to intangibles, excluding any impairment charges, for each of the five succeeding calendar years ending December 31 is:

Year	Calendar Year Amount		Recorded To Date		Remaining Amount To Record
	(in thousands)
2021	$	39,904	$	11,286	$	28,618
2022	39,901		—		39,901
2023	28,649		—		28,649
2024	24,792		—		24,792
2025	24,757		—		24,757
Thereafter	199,544		—		199,544

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OTHER ASSETS

3 Months Ended

Mar. 31, 2021

Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]

OTHER ASSETS

OTHER ASSETS

The following is a detail of items that comprised Other assets at March 31, 2021 and December 31, 2020:

(in thousands)	March 31, 2021		December 31, 2020
Operating lease ROU assets	$	530,360	$	540,222
Deferred tax assets	—		11,114
Accrued interest receivable	554,748		634,509
Derivative assets at fair value	904,932		1,219,090
Other repossessed assets	239,031		207,900
Equity method investments	255,173		272,633
MSRs	86,653		77,545
OREO	24,909		29,799
Income tax receivables	186,211		225,736
Prepaid expense	253,491		225,251
Miscellaneous assets and receivables	602,856		608,431
Total Other assets	$	3,638,364	$	4,052,230

Operating lease ROU assets

We have operating leases for real estate and non-real estate assets. Real estate leases relate to office space and bank/lending retail branches. Non-real estate leases include data centers, ATMs, vehicles and certain equipment leases. Real estate leases may include one or more options to renew, with renewal terms that can extend the lease term generally from one to five years. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease.

For the three-month periods ended March 31, 2021 and 2020 operating lease expenses were $39.7 million and $35.1 million, respectively. Sublease income was $1.1 million and $1.5 million, respectively, for the three-month periods ended March 31, 2021 and 2020. These are reported within Occupancy and equipment expenses in the Company’s Condensed Consolidated Statements of Operations.

NOTE 6. OTHER ASSETS (continued)

Supplemental balance sheet information related to leases was as follows:

Maturity of Lease Liabilities at March 31, 2021	Total Operating leases
	(in thousands)
2021	$	103,242
2022	129,374
2023	112,349
2024	97,056
2025	71,950
Thereafter	142,678
Total lease liabilities	$	656,649
Less: Interest	(56,763)
Present value of lease liabilities	$	599,886

Supplemental Balance Sheet Information	March 31, 2021	December 31, 2020
Operating lease ROU assets	$530,360	$540,222
Other liabilities	599,886	606,000
Weighted-average remaining lease term (years)	6.3	6.5
Weighted-average discount rate	2.9%	2.9%

	Three-Month Period Ended March 31,
Other Information	2021		2020
	(in thousands)
Operating cash flows from operating leases(1)	$	(35,499)	$	(33,110)
Leased assets obtained in exchange for new operating lease liabilities	$	15,653	$	4,372

(1) Activity is included within the net change in other liabilities on the Consolidated SCF.

The Company made approximately $1.3 million and $1.0 million in payments during the three-month periods ended March 31, 2021 and 2020, respectively, to Santander for rental of certain office space. The related ROU assets and lease liabilities were approximately $8.0 million and $12.4 million at March 31, 2021 and 2020, respectively.

The remainder of Other assets is comprised of:

•Deferred tax asset, net - Refer to Note 14 of these Condensed Consolidated Financial Statements for more information on tax-related activities.

•Derivative assets at fair value - Refer to the "Offsetting of Financial Assets" table in Note 11 to these Condensed Consolidated Financial Statements for the detail of these amounts.

•Equity method investments - The Company makes certain equity investments in various limited partnerships, some of which are considered VIEs, that invest in and lend to qualified community development entities, such as renewable energy investments, through the NMTC and CRA programs. The Company acts only in a limited partner capacity in connection with these partnerships, so the Company has determined that it is not the primary beneficiary of the partnerships because it does not have the power to direct the activities of the partnerships that most significantly impact the partnerships' economic performance.

•MSRs - See further discussion on the valuation of the MSRs in Note 12.

•Income tax receivables - Refer to Note 14 of these Condensed Consolidated Financial Statements for more information on tax-related activities.

•OREO and other repossessed assets includes property and vehicles recovered through foreclosure and repossession.

•Miscellaneous assets and receivables includes Subvention receivables in connection with the agreement with CCAP, investment and capital market receivables, derivatives trading receivables, and unapplied payments.

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VIEs

3 Months Ended

Mar. 31, 2021

Variable Interest Entity and Securitizations [Abstract]

VIEs

VIEs

The Company transfers RICs and vehicle leases into newly formed Trusts that then issue one or more classes of notes payable backed by the collateral. The Company’s continuing involvement with these Trusts is in the form of servicing the assets and, generally, through holding residual interests in the Trusts. The Trusts are considered VIEs under GAAP, and the Company may or may not consolidate these VIEs on its Condensed Consolidated Balance Sheets.

For further description of the Company’s securitization activities, involvement with VIEs and accounting policies regarding consolidation of VIEs, see Part II, Item 8 - Financial Statements and Supplementary Data (Note 8) in the 2020 Annual Report on Form 10-K.

On-balance sheet VIEs

The assets of consolidated VIEs presented based upon the legal transfer of the underlying assets in order to reflect legal ownership, that can be used only to settle obligations of the consolidated VIEs and the liabilities of those entities for which creditors (or beneficial interest holders) do not have recourse to the Company's general credit, were as follows:

(in thousands)	March 31, 2021		December 31, 2020
Assets
Restricted cash	$	2,040,255	$	1,737,021
LHFS	—		581,938
LHFI	22,335,539		22,572,549
Operating lease assets, net	16,478,224		16,391,107
Various other assets	842,105		791,306
Total Assets	$	41,696,123	$	42,073,921
Liabilities
Notes payable	$	29,670,906	$	31,700,709
Various other liabilities	55,669		84,922
Total Liabilities	$	29,726,575	$	31,785,631

Certain amounts shown above are greater than the amounts shown in the corresponding line items in the accompanying Condensed Consolidated Balance Sheets due to intercompany eliminations between the VIEs and other entities consolidated by the Company. For example, for most of its securitizations, the Company retains one or more of the lowest tranches of bonds. Rather than showing investment in bonds as an asset and the associated debt as a liability, these amounts are eliminated in consolidation as required by GAAP.

The Company retains servicing rights for receivables transferred to the Trusts and receives a monthly servicing fee on the outstanding principal balance. Supplemental fees, such as late charges, for servicing the receivables are reflected in Miscellaneous income, net.

As of March 31, 2021 and December 31, 2020, the Company was servicing $27.3 billion and $27.7 billion, respectively, of gross RICs that have been transferred to consolidated Trusts. The remainder of the Company’s RICs remains unpledged.

NOTE 7. VIEs (continued)

A summary of the cash flows received from the consolidated Trusts for the three-month periods ended March 31, 2021, and 2020 is as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Assets securitized	$	4,123,051	$	6,675,730
Net proceeds from new securitizations (1)	$	3,586,124	$	3,876,529
Net proceeds from sale of retained bonds	63,781		54,467
Cash received for servicing fees (2)	228,188		246,743
Net distributions from Trusts (2)	1,140,377		866,936
Total cash received from Trusts	$	5,018,470	$	5,044,675

(1) Includes additional advances on existing securitizations.

(2) These amounts are not reflected in the accompanying Condensed Consolidated SCF because the cash flows are between the VIEs and other entities included in the consolidation.

Off-balance sheet VIEs

During the three-month periods ended March 31, 2021, and 2020, SC sold $1.9 billion and zero, respectively, of gross RICs to third-party investors in off-balance sheet securitizations for a gain of $7.2 million and zero, respectively. The gains were recorded in Investment losses, net, in the accompanying Condensed Consolidated Statements of Income.

As of March 31, 2021 and December 31, 2020, the Company was servicing $3.7 billion and $2.2 billion, respectively, of gross RICs that have been sold in off-balance sheet securitizations and were subject to an optional clean-up call. The portfolio was comprised as follows:

(in thousands)	March 31, 2021		December 31, 2020
Related party SPAIN securitizations	$	1,021,099	$	1,214,644
Third party SCART serviced securitizations	2,623,575		929,429
Third party CCAP securitizations	63,188		82,713
Total serviced for other portfolio	$	3,707,862	$	2,226,786

Other than repurchases of sold assets due to standard representations and warranties, the Company has no exposure to loss as a result of its involvement with these VIEs.

A summary of cash flows received from Trusts for the three-month periods ended March 31, 2021 and 2020, respectively, were as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Receivables securitized (1)	$	1,891,278	$	—
Net proceeds from new securitizations	1,779,532		—
Cash received for servicing fees	6,726		6,179
Total cash received from Trusts	$	1,786,258	$	6,179

(1) Represents the unpaid principal balance at the time of original securitization.

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DEPOSITS AND OTHER CUSTOMER ACCOUNTS

3 Months Ended

Mar. 31, 2021

Deposits [Abstract]

DEPOSITS AND OTHER CUSTOMER ACCOUNTS

DEPOSITS AND OTHER CUSTOMER ACCOUNTS

Deposits and other customer accounts are summarized as follows:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Percent of total deposits		Balance		Percent of total deposits
Interest-bearing demand deposits	$	11,736,994	15.8	%	$	11,097,595	14.7	%
Non-interest-bearing demand deposits	20,049,386		26.9	%	21,800,278		28.9	%
Savings	5,355,344		7.2	%	4,827,065		6.4	%
Customer repurchase accounts	316,490		0.4	%	323,398		0.4	%
Money market	33,690,892		45.3	%	33,358,315		44.4	%
CDs	3,299,593		4.4	%	3,897,056		5.2	%
Total deposits (1)	$	74,448,699	100.0	%	$	75,303,707	100.0	%

(1) Includes foreign deposits, as defined by the FRB, of $5.4 billion and $5.8 billion at March 31, 2021 and December 31, 2020, respectively.

Deposits collateralized by investment securities, loans, and other financial instruments totaled $2.5 billion and $2.2 billion at March 31, 2021 and December 31, 2020, respectively.

Demand deposit overdrafts that have been reclassified as loan balances were $158.5 million and $110.5 million at March 31, 2021 and December 31, 2020, respectively.

March 31, 2021 and December 31, 2020, the Company had $729.1 million and $768.2 million, respectively, of CDs greater than $250 thousand.

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BORROWINGS

3 Months Ended

Mar. 31, 2021

Debt Disclosure [Abstract]

BORROWINGS

BORROWINGS

Total borrowings and other debt obligations at March 31, 2021 were $43.4 billion, compared to $46.4 billion at December 31, 2020. The Company's debt agreements impose certain limitations on dividend payments and other transactions. The Company is currently in compliance with these limitations.

Periodically, as part of the Company's wholesale funding management, it opportunistically repurchases outstanding borrowings in the open market and subsequently retires the obligations.

SBNA

SBNA had no new securities issuance and did not repurchase any outstanding borrowings in the open market during the three-month periods ended March 31, 2021 and 2020.

SHUSA

SHUSA had no new securities issuance and did not repurchase any outstanding borrowings in the open market during the three-month period ended March 31, 2021.

During the three-month period ended March 31, 2020, the Company issued $500.0 million of debt, consisting of:

•A $500.0 million 5.83% senior fixed rate note due March 2023 to Santander, an affiliate.

During the three-month period ended March 31, 2020, the Company repurchased the following borrowings and other debt obligations:

•$1.0 billion of its 2.65% senior notes due April 2020.

NOTE 9. BORROWINGS (continued)

Parent Company and other Subsidiary Borrowings and Debt Obligations

The following table presents information regarding the Parent Company and its subsidiaries' borrowings and other debt obligations at the dates indicated:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Effective Rate		Balance		Effective Rate
Parent Company
4.45% senior notes due December 2021	$	491,602	4.61 %		$	491,411	4.61 %
3.70% senior notes due March 2022	707,697		3.67 %		707,896		3.67	%
3.40% senior notes due January 2023	997,619		3.54 %		997,298		3.54 %
3.50% senior notes due June 2024	996,915		3.60 %		996,687		3.60 %
4.50% senior notes due July 2025	1,097,219		4.56 %		1,097,074		4.56 %
4.40% senior notes due July 2027	1,049,540		4.40 %		1,049,531		4.40 %
2.88% senior notes due January 2024 (3)	750,000		2.88 %		750,000		2.88 %
5.83% senior notes due March 2023 (3)	500,000		5.83 %		500,000		5.83 %
3.24% senior notes due November 2026	914,622		3.97 %		913,239		3.97 %
3.45% senior notes, due June 2025	995,145		3.58 %		994,871		3.58 %
3.50% senior notes, due April 2023	447,056		3.52 %		447,039		3.52 %
Senior notes due June 2022(1)	427,934		1.24 %		427,925		1.84 %
Senior notes due January 2023 (2)	720,915		1.35 %		720,904		2.06 %
Senior notes due July 2023 (2)	439,037		1.33 %		439,022		2.04 %
Short-term borrowing due within one year, with an affiliate	—		—	%	123,453		2.00 %
Subsidiaries
2.00% subordinated debt maturing through 2021	11		2.00	%	11		2.00	%
Short-term borrowing with an affiliate, maturing January 2021	—		—	%	200,000		0.10	%
Short-term borrowing due within one year, maturing April 2021	6,750		0.05	%	15,750		0.05	%
Total Parent Company and subsidiaries' borrowings and other debt obligations	$	10,542,062	3.56	%	$	10,872,111	3.57	%

(1) These notes bear interest at a rate equal to the three-month LIBOR plus 100 basis points per annum.

(2) This note will bear interest at a rate equal to the three-month LIBOR plus 110 basis points per annum.

(3) These notes are with SHUSA's parent company, Santander.

SBNA Borrowings and Debt Obligations

The following table presents information regarding SBNA's borrowings and other debt obligations at the dates indicated:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Effective Rate		Balance		Effective Rate
FHLB advances, maturing through May 2022	$	860,000	0.65 %		$	1,150,000	0.64 %
Short-term borrowing due within one year, maturing April 2021	3,407		0.14	%	—		—	%
Total Bank borrowings and other debt obligations	$	863,407	0.65 %		$	1,150,000	0.64	%

SBNA had outstanding irrevocable letters of credit totaling $279.0 million from the FHLB of Pittsburgh at March 31, 2021 used to secure uninsured deposits placed with SBNA by state and local governments and their political subdivisions.

NOTE 9. BORROWINGS (continued)

Revolving Credit Facilities

The following tables present information regarding SC's credit facilities as of March 31, 2021 and December 31, 2020, respectively:

	March 31, 2021
(dollars in thousands)	Balance		Committed Amount		Effective Rate		Assets Pledged		Restricted Cash Pledged
Warehouse line due August 2022	$	167,000	$	500,000	1.95	%	$	592,553	$	—
Warehouse line due March 2022	1,072,345		1,250,000		0.63	%	1,719,708		1
Warehouse line due October 2022	—		1,500,000		2.59	%	159,339		—
Warehouse line due October 2022	—		3,500,000		3.22	%	1,378,224		—
Warehouse line due October 2022	—		500,000		3.96	%	118,970		570
Warehouse line due October 2022	658,500		2,100,000		3.32	%	968,850		103
Warehouse line due January 2022	450,700		1,000,000		1.16	%	1,142,351		—
Warehouse line due November 2022	—		500,000		0.92	%	392,637		—
Warehouse line due July 2022	—		900,000		—	%	—		1,684
Total facilities with third parties	$	2,348,545	$	11,750,000	1.58	%	$	6,472,632	$	2,358
Promissory note with Santander due June 2022	$	2,000,000	$	2,000,000	1.34	%	$	—	$	—
Promissory note with Santander due September 2022	2,000,000		2,000,000		1.04	%	—		—
Total facilities with related parties	$	4,000,000	$	4,000,000	1.19	%	$	—	$	—
Total SC revolving credit facilities	$	6,348,545	$	15,750,000	1.33	%	$	6,472,632	$	2,358

	December 31, 2020
(dollars in thousands)	Balance		Committed Amount		Effective Rate		Assets Pledged		Restricted Cash Pledged
Warehouse line due March 2022	$	942,845	$	1,250,000	1.34	%	$	1,621,206	$	1
Warehouse line due November 2022	177,600		500,000		1.18	%	371,959		—
Warehouse line due October 2022	168,300		500,000		3.07	%	243,649		1,201
Warehouse line due October 2022	845,800		2,100,000		3.29	%	1,156,885		—
Warehouse line due August 2022	—		500,000		1.5	%	159,348		—
Warehouse line due January 2022	415,700		1,000,000		1.81	%	595,518		—
Warehouse line due July 2022	—		900,000		1.46	%	—		1,684
Warehouse line due October 2022	1,000,600		1,500,000		1.85	%	639,875		—
Warehouse line due October 2022	441,143		3,500,000		3.45	%	2,057,758		—
Repurchase facility due January 2021	167,967		167,967		1.64	%	217,200		—
Total facilities with third parties	$	4,159,955	$	11,917,967	2.21	%	$	7,063,398	$	2,886
Promissory note with Santander due June 2022	$	2,000,000	$	2,000,000	1.40	%	$	—	$	—
Promissory note with Santander due September 2022	2,000,000		2,000,000		1.04	%	—		—
Total facilities with related parties	$	4,000,000	$	4,000,000	1.22	%	$	—	$	—
Total SC revolving credit facilities	$	8,159,955	$	15,917,967	1.72	%	$	7,063,398	$	2,886

The warehouse lines and repurchase facilities are fully collateralized by a designated portion of SC's RICs, leased vehicles, securitization notes payable and residuals retained by SC.

NOTE 9. BORROWINGS (continued)

Secured Structured Financings

The following tables present information regarding SC's secured structured financings as of March 31, 2021 and December 31, 2020, respectively:

	March 31, 2021
(dollars in thousands)	Balance		Initial Note Amounts Issued(3)		Initial Weighted Average Interest Rate Range	Collateral(2)		Restricted Cash
SC public securitizations maturing on various dates between July 2022 and May 2028(1)	$	20,025,778	$	45,963,595	0.60% - 3.42%	$	25,939,686	$	2,015,389
SC privately issued amortizing notes maturing on various dates between June 2022 and December 2027 (3)	5,666,241		10,747,563		1.28% - 3.90%	8,934,642		22,508
Total SC secured structured financings	$	25,692,019	$	56,711,158	0.60% - 3.90%	$	34,874,328	$	2,037,897

(1) Securitizations executed under Rule 144A of the Securities Act are included within this balance.

(2) Secured structured financings may be collateralized by SC's collateral overages of other issuances.

(3) Excludes securitizations which no longer have outstanding debt and excludes any incremental borrowings.

	December 31, 2020
(dollars in thousands)	Balance		Initial Note Amounts Issued		Initial Weighted Average Interest Rate Range	Collateral		Restricted Cash
SC public securitizations maturing on various dates between May 2022 and May 2028	$	18,942,160	$	44,775,735	0.60% - 3.42%	$	25,022,577	$	1,710,351
SC privately issued amortizing notes maturing on various dates between June 2022 and December 2027	7,235,241		10,747,563		1.28% - 3.90%	11,232,122		23,785
Total SC secured structured financings	$	26,177,401	$	55,523,298	0.60% - 3.90%	$	36,254,699	$	1,734,136

Most of SC's secured structured financings are in the form of public, SEC-registered securitizations. SC also executes private securitizations under Rule 144A of the Securities Act, and periodically issues private term amortizing notes, which are structured similarly to securitizations but are acquired by banks and conduits. SC's securitizations and private issuances are collateralized by vehicle RICs and loans or leases. As of March 31, 2021 and December 31, 2020, SC had private issuances of notes backed by vehicle leases outstanding totaling $8.7 billion and $8.7 billion, respectively.

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ACCUMULATED OTHER COMPREHENSIVE INCOME / (LOSS)

3 Months Ended

Mar. 31, 2021

Equity [Abstract]

ACCUMULATED OTHER COMPREHENSIVE INCOME / (LOSS)

ACCUMULATED OTHER COMPREHENSIVE INCOME / (LOSS)

The following table presents the components of AOCI, net of related tax, for the three-month periods ended March 31, 2021, and 2020, respectively.

	Total OCI/(Loss)						Total AOCI/(Loss)
	Three-Month Period Ended March 31, 2021						December 31, 2020				March 31, 2021
(in thousands)	Pretax Activity		Tax Effect		Net Activity		Beginning Balance		Net Activity		Ending Balance
Change in AOCI on cash flow hedge derivative financial instruments	$	(87,120)	$	24,323	$	(62,797)
Reclassification adjustment for net (gains)/losses on cash flow hedge derivative financial instruments(1)	141		(20)		121
Net unrealized gains/(losses) on cash flow hedge derivative financial instruments	(86,979)		24,303		(62,676)		$	78,167	$	(62,676)	$	15,491
Change in unrealized gains/(losses) on investments in debt securities	(155,025)		40,184		(114,841)
Reclassification adjustment for net (gains)/losses included in net income/(expense) on debt securities AFS (2)	(9,874)		2,559		(7,315)
Net unrealized gains/(losses) on investments in debt securities	(164,899)		42,743		(122,156)		117,263		(122,156)		(4,893)
Pension and post-retirement actuarial gain(3)	1,225		(287)		938		(29,135)		938		(28,197)
As of March 31, 2021	$	(250,653)	$	66,759	$	(183,894)	$	166,295	$	(183,894)	$	(17,599)

(1)    Net gains/(losses) reclassified into Interest on borrowings and other debt obligations in the Condensed Consolidated Statements of Operations for settlements of interest rate swap contracts designated as cash flow hedges.

(2)    Net (gains)/losses reclassified into Net gain on sale of investment securities sales in the Condensed Consolidated Statements of Operations for the sale of debt securities AFS.

(3)    Included in the computation of net periodic pension costs.

	Total OCI/(Loss)						Total AOCI/(Loss)
	Three-Month Period Ended March 31, 2020						December 31, 2019				March 31, 2020
(in thousands)	Pretax Activity		Tax Effect		Net Activity		Beginning Balance		Net Activity		Ending Balance
Change in AOCI on cash flow hedge derivative financial instruments	$	210,695	$	(62,496)	$	148,199
Reclassification adjustment for net loss/(gains) on cash flow hedge derivative financial instruments(1)	136		(29)		107
Net unrealized gains on cash flow hedge derivative financial instruments	210,831		(62,525)		148,306		$	(20,114)	$	148,306	$	128,192
Change in unrealized gains/(losses) on investments in debt securities	277,985		(64,538)		213,447
Reclassification adjustment for net (gains)/losses included in net income/(expense) on debt securities AFS (2)	(9,279)		2,154		(7,125)
Net unrealized gains/(losses) on investment securities	268,706		(62,384)		206,322		(22,880)		206,322		183,442
Pension and post-retirement actuarial gain(3)	753		(193)		560		(45,213)		560		(44,653)
As of March 31, 2020	$	480,290	$	(125,102)	$	355,188	$	(88,207)	$	355,188	$	266,981

(1)- (3) Refer to the corresponding explanations in the table

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DERIVATIVES

3 Months Ended

Mar. 31, 2021

Derivative Instruments and Hedging Activities Disclosure [Abstract]

DERIVATIVES

DERIVATIVES

General

Derivatives represent contracts between parties that usually require little or no initial net investment and result in one or both parties delivering cash or another type of asset to the other party based on a notional amount and an underlying asset, index, interest rate or future purchase commitment or option as specified in the contract. Derivative transactions are often measured in terms of notional amount, but this amount is generally not exchanged, is not recorded on the balance sheet, and does not represent the Company`s exposure to credit loss. The notional amount is the basis on which the financial obligation of each party to the derivative contract is calculated to determine required payments under the contract. The Company controls the credit risk of its derivative contracts through credit approvals, limits and monitoring procedures. The underlying asset is typically a referenced interest rate (commonly the OIS rate or LIBOR), security, credit spread or index.

The Company’s capital markets and mortgage banking activities are subject to price risk. The Company employs various tools to measure and manage price risk in its portfolios. In addition, the Board of Directors has established certain limits relative to positions and activities. The level of price risk exposure at any given time depends on the market environment and expectations of future price and market movements and will vary from period to period.

See Note 12 to these Condensed Consolidated Financial Statements for discussion of the valuation methodology for derivative instruments.

Credit Risk Contingent Features

The Company has entered into certain derivative contracts that require the posting of collateral to counterparties when those contracts are in a net liability position. The amount of collateral to be posted is based on the amount of the net liability and thresholds generally related to the Company's long-term senior unsecured credit ratings. In a limited number of instances, counterparties also have the right to terminate their ISDA Master Agreements if the Company's ratings fall below a specified level, typically investment grade. As of March 31, 2021, derivatives in this category had a fair value of $0.3 million. The credit ratings of the Company and SBNA are currently considered investment grade. During the first quarter of 2021, no additional collateral would be required if there were a further 1- or 2- notch downgrade by either S&P or Moody's.

As of March 31, 2021 and December 31, 2020, the aggregate fair value of all derivative contracts with credit risk contingent features (i.e., those containing collateral posting or termination provisions based on the Company's ratings) that were in a net liability position totaled $10.7 million and $9.9 million, respectively. The Company had $5.0 million and $3.9 million in cash and securities collateral posted to cover those positions as of March 31, 2021 and December 31, 2020, respectively.

Hedge Accounting

Management uses derivative instruments designated as hedges to mitigate the impact of interest rate and foreign exchange rate movements on the fair value of certain assets and liabilities and on highly probable forecasted cash flows. These instruments primarily include interest rate swaps that have underlying interest rates based on key benchmark indices. The nature and volume of the derivative instruments used to manage interest rate risk depend on the level and type of assets and liabilities on the balance sheet and the risk management strategies for the current and anticipated interest rate environment.

Interest rate swaps are generally used to convert fixed-rate assets and liabilities to variable rate assets and liabilities and vice versa. The Company utilizes interest rate swaps that have a high degree of correlation to the related financial instrument.

Cash Flow Hedges

The Company has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating rate assets and liabilities (including its borrowed funds). All of these swaps have been deemed highly effective cash flow hedges. The gain or loss on the derivative instrument is reported as a component of AOCI and reclassified into earnings in the same period or periods during which the hedged transaction affects earnings and is presented in the same Condensed Consolidated Statements of Operations line item as the earnings effect of the hedged item.

The last of the hedges is scheduled to expire in March 2027. The Company includes all components of each derivative's gain or loss in the assessment of hedge effectiveness. As of March 31, 2021, the Company estimated that approximately $29.6 million of unrealized gains included in AOCI to be reclassified to earnings during the subsequent twelve months as the future cash flows occur.

NOTE 11. DERIVATIVES (continued)

Derivatives Designated in Hedge Relationships – Notional and Fair Values

Derivatives designated as accounting hedges at March 31, 2021 and December 31, 2020 included:

(dollars in thousands)	Notional Amount		Asset		Liability		Weighted Average Receive Rate	Weighted Average Pay Rate		Weighted Average Life (Years)
March 31, 2021
Cash flow hedges:
Pay fixed — receive variable interest rate swaps	$	2,150,000	$	765	$	59,148	0.13 %	1.52 %		1.91
Pay variable - receive fixed interest rate swaps	10,895,000		119,057		54,894		1.05 %	0.11 %		2.45
Interest rate floor	2,025,000		5,508		—		0.95 %	—	%	1.22
Total	$	15,070,000	$	125,330	$	114,042	0.91 %	0.30 %		2.21
December 31, 2020
Cash flow hedges:
Pay fixed — receive variable interest rate swaps	$	2,450,000	$	124	$	70,589	0.18 %	1.50 %		1.90
Pay variable - receive fixed interest rate swaps	8,745,000		150,206		182		1.16 %	0.14 %		2.12
Interest rate floor	3,525,000		27,507		—		1.28 %	—	%	1.10
Total	$	14,720,000	$	177,837	$	70,771	1.03 %	0.33 %		1.84

Other Derivative Activities

The Company also enters into derivatives that are not designated as accounting hedges under GAAP. The majority of these derivatives are customer-related derivatives relating to foreign exchange and lending arrangements, as well as derivatives to hedge interest rate risk on SC's secured structured financings and the borrowings under its revolving credit facilities. SC uses both interest rate swaps and interest rate caps to satisfy these requirements and to hedge the variability of cash flows on securities issued by Trusts and borrowings under its warehouse facilities. In addition, derivatives are used to manage risks related to residential and commercial mortgage banking and investing activities. Although these derivatives are used to hedge risk and are considered economic hedges, they are not designated as accounting hedges because the contracts they are hedging are carried at fair value on the balance sheet, resulting in generally symmetrical accounting treatment for the hedging instrument and the hedged item.

Mortgage Banking Derivatives

The Company's derivatives portfolio includes mortgage banking interest rate lock commitments, forward sale commitments and interest rate swaps. As part of its overall business strategy, the Company originates fixed-rate and adjustable rate residential mortgages. It sells a portion of this production to the FHLMC, the FNMA, and private investors. The Company uses forward sales as a means of hedging against the economic impact of changes in interest rates on the mortgages that are originated for sale and on interest rate lock commitments.

The Company typically retains the servicing rights related to residential mortgage loans that are sold. Most of the Company`s residential MSRs are accounted for at fair value. As deemed appropriate, the Company economically hedges MSRs using interest rate swaps and forward contracts to purchase MBS.

Customer-related derivatives

The Company offers derivatives to its customers in connection with their risk management needs and requirements. These financial derivative transactions primarily consist of interest rate swaps, caps, floors and foreign exchange contracts. Risk exposure from customer positions is managed through transactions with other dealers, including Santander.

NOTE 11. DERIVATIVES (continued)

Other derivative activities

The Company uses foreign exchange contracts to manage the foreign exchange risk associated with certain foreign currency-denominated assets and liabilities. Foreign exchange contracts, which include spot and forward contracts as well as cross-currency swaps, represent agreements to exchange the currency of one country for the currency of another country at an agreed-upon price on an agreed-upon settlement date and may or may not be physically settled depending on the Company’s needs. Exposure to gains and losses on these contracts will increase or decrease over their respective lives as currency exchange and interest rates fluctuate.

Other derivative instruments primarily include forward contracts related to certain investment securities sales, an OIS, a total return swap on Visa, Inc. Class B common shares, and equity options, which manage the Company's market risk associated with certain investments and customer deposit products.

Derivatives Not Designated in Hedge Relationships – Notional and Fair Values

Other derivative activities at March 31, 2021 and December 31, 2020 included:

	Notional				Asset derivatives Fair value				Liability derivatives Fair value
(in thousands)	March 31, 2021		December 31, 2020		March 31, 2021		December 31, 2020		March 31, 2021		December 31, 2020
Mortgage banking derivatives:
Forward commitments to sell loans	$	515,165	$	520,299	$	6,880	$	—	$	—	$	3,835
Interest rate lock commitments	273,863		262,471		5,829		13,202		—		—
Mortgage servicing	546,000		495,000		21,900		33,419		10,522		13,402
Total mortgage banking risk management	1,335,028		1,277,770		34,609		46,621		10,522		17,237
Customer-related derivatives:
Swaps receive fixed	15,468,261		15,350,026		553,390		901,509		84,654		8,778
Swaps pay fixed	15,877,829		15,749,590		96,392		14,644		526,498		874,260
Other	4,181,092		3,781,316		16,351		15,446		17,930		13,782
Total customer-related derivatives	35,527,182		34,880,932		666,133		931,599		629,082		896,820
Other derivative activities:
Foreign exchange contracts	4,297,290		4,258,869		60,221		52,530		55,592		62,616
Interest rate swap agreements	250,000		250,000		—		—		11,119		12,934
Interest rate cap agreements	9,338,393		10,199,134		15,783		4,617		—		—
Options for interest rate cap agreements	9,338,393		10,199,134		—		—		15,783		4,617
Other	157,229		240,083		2,856		5,886		2,631		7,031
Total	$	60,243,515	$	61,305,922	$	779,602	$	1,041,253	$	724,729	$	1,001,255

NOTE 11. DERIVATIVES (continued)

Gains (Losses) on All Derivatives

The following Condensed Consolidated Statement of Operations line items were impacted by the Company’s derivative activities for the three-month periods ended March 31, 2021 and 2020:

(in thousands)		Three-Month Period Ended March 31,
	Line Item	2021		2020
Derivative Activity(1)
Cash flow hedges:
Pay fixed-receive variable interest rate swaps	Interest expense on borrowings	$	(7,657)	$	(824)
Pay variable receive-fixed interest rate swap	Interest income on loans	23,116		(2,678)
Interest rate floors	Interest income on loans	11,315		(477)
Other derivative activities:
Forward commitments to sell loans	Miscellaneous income, net	10,715		(10,831)
Interest rate lock commitments	Miscellaneous income, net	(7,373)		11,998
Mortgage servicing	Miscellaneous income, net	(9,732)		29,386
Customer-related derivatives	Miscellaneous income, net	7,655		(15,619)
Foreign exchange	Miscellaneous income, net	1,687		11,022
Interest rate swaps, caps, and options	Miscellaneous income, net	244		(9,658)
Other	Miscellaneous income, net	1,418		230

(1)    Gains are disclosed as positive numbers while losses are shown as a negative number regardless of the line item being affected.

The net amount of change recognized in OCI for cash flow hedge derivatives was a loss of $62.8 million, net of tax, for the three-month period ended March 31, 2021, and a gain of $148.2 million net of tax, for the three-month period ended March 31, 2020.

The net amount of changes reclassified from OCI into earnings for cash flow hedge derivatives were gains of $0.1 million and $0.1 million, net of tax, for the three-month periods ended March 31, 2021 and March 31, 2020, respectively.

Disclosures about Offsetting Assets and Liabilities

The Company enters into legally enforceable master netting agreements which reduce risk by permitting netting of transactions with the same counterparty on the occurrence of certain events. A master netting agreement allows two counterparties the ability to net-settle amounts under all contracts, including any related collateral posted, through a single payment and in a single currency. The right to offset and certain terms regarding the collateral process, such as valuation, credit events and settlement, are contained in the applicable master agreement. The Company's financial instruments, including resell and repurchase agreements, securities lending arrangements, derivatives and cash collateral, may be eligible for offset on its Condensed Consolidated Balance Sheets.

The Company has elected to present derivative balances on a gross basis even if the derivative is subject to a legally enforceable nettable ISDA Master Agreement for all trades executed after April 1, 2013. Collateral that is received or pledged for these transactions is disclosed within the “Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets” section of the tables below. Prior to April 1, 2013, the Company had elected to net all caps, floors, and interest rate swaps when it had an ISDA Master Agreement with the counterparty. The collateral received or pledged in connection with these transactions is disclosed within the “Gross Amounts Offset in the Condensed Consolidated Balance Sheets" section of the tables below.

NOTE 11. DERIVATIVES (continued)

Information about financial assets and liabilities that are eligible for offset on the Condensed Consolidated Balance Sheets as of March 31, 2021 and December 31, 2020, respectively, is presented in the following tables:

	Offsetting of Financial Assets
							Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets
(in thousands)	Gross Amounts of Recognized Assets		Gross Amounts Offset in the Condensed Consolidated Balance Sheets		Net Amounts of Assets Presented in the Condensed Consolidated Balance Sheets		Collateral Received (3)		Net Amount
March 31, 2021
Cash flow hedges	$	125,330	$	—	$	125,330	$	765	$	124,565
Other derivative activities(1)	766,892		—		766,892		21,441		745,451
Total derivatives subject to a master netting arrangement or similar arrangement	892,222		—		892,222		22,206		870,016
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	12,710		—		12,710		5,642		7,068
Total Derivative Assets	$	904,932	$	—	$	904,932	$	27,848	$	877,084
December 31, 2020
Cash flow hedges	$	177,837	$	—	$	177,837	$	85,065	$	92,772
Other derivative activities(1)	1,028,051		—		1,028,051		7,771		1,020,280
Total derivatives subject to a master netting arrangement or similar arrangement	1,205,888		—		1,205,888		92,836		1,113,052
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	13,202		—		13,202		—		13,202
Total Derivative Assets	$	1,219,090	$	—	$	1,219,090	$	92,836	$	1,126,254

(1)Includes customer-related and other derivatives.

(2)Includes mortgage banking derivatives.

(3)Collateral received includes cash, cash equivalents, and other financial instruments. Cash collateral received is reported in Other liabilities, as applicable, in the Condensed Consolidated Balance Sheets. Financial instruments that are pledged to the Company are not reflected in the accompanying Condensed Consolidated Balance Sheets since the Company does not control or have the ability to re-hypothecate these instruments.

NOTE 11. DERIVATIVES (continued)

	Offsetting of Financial Liabilities
							Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets
(in thousands)	Gross Amounts of Recognized Liabilities		Gross Amounts Offset in the Condensed Consolidated Balance Sheets		Net Amounts of Liabilities Presented in the Condensed Consolidated Balance Sheets		Collateral Pledged (3)		Net Amount
March 31, 2021
Cash flow hedges	$	114,042	$	—	$	114,042	$	74,477	$	39,565
Other derivative activities(1)	724,729		3,394		721,335		316,859		404,476
Total derivatives subject to a master netting arrangement or similar arrangement	838,771		3,394		835,377		391,336		444,041
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	—		—		—		—		—
Total Derivative Liabilities	$	838,771	$	3,394	$	835,377	$	391,336	$	444,041
December 31, 2020
Cash flow hedges	$	70,771	$	—	$	70,771	$	70,589	$	182
Other derivative activities(1)	997,420		3,517		993,903		584,971		408,932
Total derivatives subject to a master netting arrangement or similar arrangement	1,068,191		3,517		1,064,674		655,560		409,114
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	3,835		—		3,835		2,382		1,453
Total Derivative Liabilities	$	1,072,026	$	3,517	$	1,068,509	$	657,942	$	410,567

(1)Includes customer-related and other derivatives.

(2)Includes mortgage banking derivatives.

(3)Cash collateral pledged and financial instruments pledged is reported in Other assets in the Condensed Consolidated Balance Sheets. In certain instances, the Company is over-collateralized since the actual amount of collateral pledged exceeds the associated financial liability. As a result, the actual amount of collateral pledged that is reported in Other assets may be greater than the amount shown in the table above.

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FAIR VALUE

3 Months Ended

Mar. 31, 2021

Fair Value Disclosures [Abstract]

FAIR VALUE

FAIR VALUE

The fair value hierarchy categorizes the underlying assumptions and inputs to valuation techniques that are used to measure fair value into three levels. The three fair value hierarchy classification levels are defined as follows:

•Level 1 inputs are quoted prices in active markets for identical assets or liabilities that can be accessed as of the measurement date. Active markets are those in which transactions for the asset or liability occur in sufficient frequency and volume to provide pricing information on an ongoing basis.

•Level 2 inputs are those other than quoted prices included in Level 1 that are observable for the assets or liabilities, either directly or indirectly. These include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active.

•Level 3 inputs are those that are unobservable or not readily observable for the asset or liability and are used to measure fair value to the extent relevant observable inputs are not available.

Assets and liabilities measured at fair value, by their nature, result in a higher degree of financial statement volatility. See Note 1 of the 2020 Annual Report on Form 10-K for a broad discussion of fair value measurement techniques. When available, the Company uses quoted market prices or matrix pricing in active markets to determine fair value and classifies such items as Level 1 or Level 2 assets or liabilities. If quoted market prices in active markets are not available, fair value is determined using third-party broker quotes and/or DCF models incorporating various assumptions including interest rates, prepayment speeds and credit losses. Assets and liabilities valued using broker quotes and/or DCF models are classified as either Level 2 or Level 3, depending on the lowest level classification of an input that is considered significant to the overall valuation.

NOTE 12. FAIR VALUE (continued)

The Company values assets and liabilities based on the principal market in which each would be sold (in the case of assets) or transferred (in the case of liabilities). The principal market is the forum with the greatest volume and level of activity. In the absence of a principal market, the valuation is based on the most advantageous market. In the absence of observable market transactions, the Company considers liquidity valuation adjustments to reflect the uncertainty in pricing the instruments. The fair value of a financial asset is measured on a stand-alone basis and cannot be measured as a group, with the exception of certain financial instruments held and managed on a net portfolio basis. In measuring the fair value of a nonfinancial asset, the Company assumes the highest and best use of the asset by a market participant, not just the intended use, to maximize the value of the asset. The Company also considers whether any credit valuation adjustments are necessary based on the counterparty's credit quality.

Any models used to determine fair values or validate dealer quotes based on the descriptions below are subject to review and testing as part of the Company's model validation and internal control testing processes.

The Company's Market Risk Department is responsible for determining and approving the fair values of all assets and liabilities valued at fair value, including the Company's Level 3 assets and liabilities. Price validation procedures are performed and the results are reviewed for Level 3 assets and liabilities by the Market Risk Department. Price validation procedures performed for these assets and liabilities can include comparing current prices to historical pricing trends by collateral type and vintage, comparing prices by product type to indicative pricing grids published by market makers, and obtaining corroborating dealer prices for significant securities.

The Company reviews the assumptions utilized to determine fair value on a quarterly basis. Any changes in methodologies or significant inputs used in determining fair values are further reviewed to determine if a change in fair value level hierarchy has occurred.

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following tables present the assets and liabilities that are measured at fair value on a recurring basis by major product category and fair value hierarchy as of March 31, 2021 and December 31, 2020:

(in thousands)	Level 1		Level 2		Level 3		Balance at March 31, 2021		Level 1		Level 2		Level 3		Balance at December 31, 2020
Financial assets:
U.S. Treasury securities	$	—	$	150,688	$	—	$	150,688	$	—	$	170,653	$	—	$	170,653
Corporate debt	—		225,575		—		225,575		—		155,715		—		155,715
ABS	—		107,561		50,237		157,798		—		58,945		50,393		109,338
MBS	—		10,931,807		—		10,931,807		—		10,877,783		—		10,877,783
Investment in debt securities AFS(2)	—		11,415,631		50,237		11,465,868		—		11,263,096		50,393		11,313,489
Other investments - trading securities	—		37,194		—		37,194		—		40,435		—		40,435
RICs HFI(3)	—		—		44,568		44,568		—		—		50,391		50,391
LHFS (1)(4)	—		250,349		—		250,349		—		265,428		—		265,428
MSRs	—		—		86,653		86,653		—		—		77,545		77,545
Other assets - derivatives (2)	—		898,983		5,949		904,932		—		1,205,690		13,400		1,219,090
Total financial assets (5)	$	—	$	12,602,157	$	187,407	$	12,789,564	$	—	$	12,774,649	$	191,729	$	12,966,378
Financial liabilities:
Other liabilities - derivatives (2)	—		837,091		1,680		838,771		—		1,068,074		3,952		1,072,026
Total financial liabilities	$	—	$	837,091	$	1,680	$	838,771	$	—	$	1,068,074	$	3,952	$	1,072,026

(1)    LHFS disclosed on the Condensed Consolidated Balance Sheets also includes LHFS that are held at the lower of cost or fair value and are not presented within this table.

(2)    Refer to Note 2 for the fair value of investment securities and to Note 11 for the fair values of derivative assets and liabilities on a further disaggregated basis.

(3) RICs collateralized by vehicle titles at SC and RV/marine loans at SBNA.

(4) Residential mortgage loans.

(5) Approximately $187.4 million of these financial assets were measured using model-based techniques, or Level 3 inputs, and represented approximately 1.5% of total assets measured at fair value on a recurring basis and approximately 0.1% of total consolidated assets.

NOTE 12. FAIR VALUE (continued)

Valuation Processes and Techniques - Recurring Fair Value Assets and Liabilities

The following is a description of the valuation techniques used for instruments measured at fair value on a recurring basis:

Investments in debt securities AFS

Investments in debt securities AFS are accounted for at fair value. The Company utilizes a third-party pricing service to value its investment securities portfolios on a global basis. Its primary pricing service has consistently proved to be a high quality third-party pricing provider. For those investments not valued by pricing vendors, other trusted market sources are utilized. The Company monitors and validates the reliability of vendor pricing on an ongoing basis, which can include pricing methodology reviews, performing detailed reviews of the assumptions and inputs used by the vendor to price individual securities, and price validation testing. Price validation testing is performed independently of the risk-taking function and can include corroborating the prices received from third-party vendors with prices from another third-party source, reviewing valuations of comparable instruments, comparison to internal valuations, or by reference to recent sales of similar securities.

The classification of securities within the fair value hierarchy is based upon the activity level in the market for the security type and the observability of the inputs used to determine their fair values. Actively traded quoted market prices for debt securities AFS, such as U.S. Treasury and government agency securities, corporate debt, state and municipal securities, and MBS, are not readily available. The Company's principal markets for its investment securities are the secondary institutional markets with an exit price that is predominantly reflective of bid-level pricing in these markets. These investment securities are priced by third-party pricing vendors. The third-party vendors use a variety of methods when pricing these securities that incorporate relevant observable market data to arrive at an estimate of what a buyer in the marketplace would pay for a security under current market conditions. These investment securities are, therefore, considered Level 2.

Certain ABS are valued using DCF models. The DCF models are obtained from a third-party pricing vendor which uses observable market data and therefore are classified as Level 2. Other ABS that could not be valued using a third-party pricing service are valued using an internally-developed DCF model and are classified as Level 3.

Realized gains and losses on investments in debt securities are recognized in the Condensed Consolidated Statements of Operations through Net gain(loss) on sale of investment securities.

RICs HFI

For certain RICs reported in LHFI, net, the Company has elected the FVO. The estimated fair value of the all RICs HFI at is estimated using a DCF model and are classified as Level 3.

LHFS

The Company's LHFS portfolios that are measured at fair value on a recurring basis consist primarily of residential mortgage LHFS. The fair values of LHFS are estimated using published forward agency prices to agency buyers such as FNMA and FHLMC. The majority of the residential mortgage LHFS portfolio is sold to these two agencies. The fair value is determined using current secondary market prices for portfolios with similar characteristics, adjusted for servicing values and market conditions.

These loans are regularly traded in active markets, and observable pricing information is available from market participants. The prices are adjusted as necessary to include the embedded servicing value in the loans as well as the specific characteristics of certain loans that are priced based on the pricing of similar loans. These adjustments represent unobservable inputs to the valuation, and are not significant given the relative insensitivity of the value to changes in these inputs to the fair value of the loans. Accordingly, residential mortgage LHFS are classified as Level 2. Gains and losses on residential mortgage LHFS are recognized in the Condensed Consolidated Statements of Operations through Miscellaneous income, net. See further discussion below in the section captioned "FVO for Financial Assets and Financial Liabilities."

NOTE 12. FAIR VALUE (continued)

MSRs

The Company has elected to measure most of its residential MSRs at fair value to be consistent with the risk management strategy to hedge changes in the fair value of these assets. The fair value of residential MSRs is estimated by using a cash flow valuation model which calculates the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates (reflective of a market participant’s return on an investment for similar assets), servicing costs, and other economic factors which are determined based on current market conditions. Historically, servicing costs and discount rates have been less volatile than prepayment rates, which are directly correlated with changes in market interest rates. Increases in prepayment rates, discount rates and servicing costs result in lower valuations of MSRs. Decreases in the anticipated earnings rate on escrow and similar balances result in lower valuations of MSRs. Assumptions incorporated into the residential MSR valuation model reflect management's best estimate of factors that a market participant would use in valuing the residential MSRs, as well as future expectations. Although sales of residential MSRs do occur, residential MSRs do not trade in an active market with readily observable prices. Those MSRs not accounted for at fair value are accounted for at amortized cost, less impairment.

As a benchmark for the reasonableness of the residential MSRs fair value, opinions of value from Brokers are obtained. Brokers provide a range of values based upon their own DCF calculations of our portfolio that reflect conditions in the secondary market and any recently executed servicing transactions. Management compares the internally-developed residential MSR values to the ranges of values received from Brokers. If the residential MSRs fair value falls outside of the Brokers' ranges, management will assess whether a valuation adjustment is warranted. The residential MSRs value is considered to represent a reasonable estimate of fair value. MSR’s are classified as Level 3.

Gains and losses on MSRs are recognized on the Condensed Consolidated Statements of Operations through Miscellaneous income, net.

Significant assumptions used in the valuation of residential MSRs include CPRs and the discount rate. Other important valuation assumptions include market-based servicing costs and the anticipated earnings on escrow and similar balances held by the Company in the normal course of mortgage servicing activities. Below is a sensitivity analysis of the most significant inputs utilized by the Company in the evaluation of residential MSRs:

• A 10% and 20% increase in the CPR speed would decrease the fair value of the residential servicing asset by $4.1 million and $7.8 million, respectively, at March 31, 2021.

•A 10% and 20% increase in the discount rate would decrease the fair value of the residential servicing asset by $2.7 million and $5.2 million, respectively, at March 31, 2021.

Significant increases/(decreases) in any of those inputs in isolation would result in significantly (lower)/higher fair value measurements, respectively. These sensitivity calculations are hypothetical and should not be considered to be predictive of future performance. Changes in fair value based on adverse changes in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, the effect of an adverse variation in a particular assumption on the fair value of the MSRs is calculated without changing any other assumption, while in reality changes in one factor may result in changes in another, which may either magnify or counteract the effect of the change. Prepayment estimates generally increase when market interest rates decline and decrease when market interest rates rise. Discount rates typically increase when market interest rates increase and/or credit and liquidity risks increase, and decrease when market interest rates decline and/or credit and liquidity conditions improve.

Derivatives

The valuation of these instruments is determined using commonly accepted valuation techniques, including DCF analysis on the expected cash flows of each derivative. This analysis reflects the contractual terms of the derivatives, including the period to maturity, and uses observable and unobservable market-based inputs. The fair value represents the estimated amount the Company would receive or pay to terminate the contract or agreement, taking into account current interest rates, foreign exchange rates, equity prices and, when appropriate, the current creditworthiness of the counterparties.

The Company incorporates credit valuation adjustments in the fair value measurement of its derivatives to reflect the counterparty's nonperformance risk in the fair value measurement of its derivatives, except for those derivative contracts with associated credit support annexes which provide credit enhancements, such as collateral postings and guarantees.

NOTE 12. FAIR VALUE (continued)

The Company has determined that the majority of the inputs used to value its derivatives fall within Level 2 of the fair value hierarchy. Certain of the Company's derivatives utilize Level 3 inputs, which are primarily related to mortgage banking derivatives-interest rate lock commitments and total return settlement derivative contracts.

The DCF model is utilized to determine the fair value of the mortgage banking derivatives-interest rate lock commitments and the total return settlement derivative contracts. The significant unobservable inputs for mortgage banking derivatives used in the fair value measurement of the Company's loan commitments are "pull through" percentage and the MSR value that is inherent in the underlying loan value. The pull through percentage is an estimate of loan commitments that will result in closed loans. The significant unobservable inputs for total return settlement derivative contracts used in the fair value measurement of the Company's liabilities are discount percentages, which are based on comparable financial instruments. Significant increases (decreases) in any of these inputs in isolation would result in significantly higher (lower) fair value measurements. Significant increases (decreases) in the fair value of a mortgage banking derivative asset (liability) results when the probability of funding increases (decreases). Significant increases (decreases) in the fair value of a mortgage loan commitment result when the embedded servicing value increases (decreases).

See Note 11 to these Consolidated Financial Statements for a discussion of derivatives activity.

Level 3 Rollforward for Assets and Liabilities Measured at Fair Value on a Recurring Basis

The tables below present the changes in Level 3 balances for the three-month periods ended March 31, 2021 and 2020, respectively, for those assets and liabilities measured at fair value on a recurring basis.

	Three-Month Period Ended March 31, 2021										Three-Month Period Ended March 31, 2020
(in thousands)	Investments AFS		RICs HFI		MSRs		Derivatives, net		Total		Investments AFS		RICs HFI		MSRs		Derivatives, net		Total
Balances, beginning of period	$	50,393	$	50,391	$	77,545	$	9,448	$	187,777	$	63,235	$	84,334	$	130,855	$	255	$	278,679
Losses in OCI(2)	(156)		—		—		—		(156)		(231)		—		—		—		(231)
Gains/(losses) in earnings	—		—		13,578		(5,257)		8,321		—		2,891		(32,282)		4,560		(24,831)
Additions/Issuances	—		—		3,611		—		3,611		—		2,512		3,902		—		6,414
Transfer from level 2(3)	—		—		—		—		—		—		17,634		—		—		17,634
Settlements(1)	—		(5,823)		(8,081)		78		(13,826)		(177)		(19,987)		(4,778)		82		(24,860)
Balances, end of period	$	50,237	$	44,568	$	86,653	$	4,269	$	185,727	$	62,827	$	87,384	$	97,697	$	4,897	$	252,805
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	$	—	$	—	$	13,578	$	2,116	$	15,694	$	—	$	2,891	$	(32,282)	$	(7,439)	$	(36,830)

(1)Settlements include charge-offs, prepayments, paydowns and maturities.

(2)Losses in OCI during the three-month period ended March 31, 2021 decreased by $0.4 million from the prior reporting date of December 31, 2020.

(3)The Company transferred RICs from Level 2 to Level 3 during 2020 because the fair value for these assets cannot be determined by using readily observable inputs. There were no other transfers into or out of Level 3 during the three-month periods ended March 31, 2021 or 2020.

NOTE 12. FAIR VALUE (continued)

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

The Company may be required to measure certain assets and liabilities at fair value on a nonrecurring basis in accordance with GAAP from time to time. These adjustments to fair value usually result from application of lower-of-cost-or-fair value accounting or certain impairment measures. Assets measured at fair value on a nonrecurring basis that were still held on the balance sheet were as follows:

(in thousands)	Level 1		Level 2		Level 3		Balance at March 31, 2021		Level 1		Level 2		Level 3		Balance at December 31, 2020
Impaired commercial LHFI	$	—	$	33,396	$	2,424	$	35,820	$	—	$	32,609	$	11,925	$	44,534
Foreclosed assets	—		7,185		19,851		27,036		—		8,232		23,528		31,760
Vehicle inventory	—		373,539		—		373,539		—		313,754		—		313,754
LHFS(1)	—		—		318,344		318,344		—		—		1,960,768		1,960,768
Auto loans impaired due to bankruptcy	—		175,401		—		175,401		—		191,785		—		191,785
Goodwill	—		—		2,596,161		2,596,161		—		—		2,596,161		2,596,161

(1)    These amounts include zero and $0.9 billion of personal LHFS that were impaired as of March 31, 2021 and December 31, 2020, respectively. On March 16, 2021 the Company sold the personal lending portfolio. Refer to Note 1 for more information.

Valuation Processes and Techniques - Nonrecurring Fair Value Assets and Liabilities

Impaired commercial LHFI in the table above represents the recorded investment of impaired commercial loans for which the Company measures impairment during the period based on the fair value of the underlying collateral supporting the loan. Written offers to purchase a specific impaired loan are considered observable market inputs, which are considered Level 1 inputs. Appraisals are obtained to support the fair value of the collateral and incorporate measures such as recent sales prices for comparable properties and are considered Level 2 inputs. Loans for which the value of the underlying collateral is determined using a combination of real estate appraisals, field examinations and internal calculations are classified as Level 3. The inputs in the internal calculations may include the loan balance, estimation of the collectability of the underlying receivables held by the customer used as collateral, sale and liquidation value of the inventory held by the customer used as collateral and historical loss-given-default parameters. In cases in which the carrying value exceeds the fair value of the collateral less cost to sell, an impairment charge is recognized. The net carrying value of these loans was $25.4 million and $33.2 million at March 31, 2021 and December 31, 2020, respectively. Loans previously impaired which were not marked to fair value during the periods presented are excluded from this table.

Foreclosed assets represent the recorded investment in assets taken during the period presented in foreclosure of defaulted loans, and are primarily comprised of commercial and residential real properties and generally measured at fair value less costs to sell. The fair value of the real property is generally determined using appraisals or other indications of market value based on recent comparable sales of similar properties or assumptions generally observable in the marketplace.

The Company estimates the fair value of its vehicles, which are obtained either through repossession or lease termination, using historical auction rates and current market values of used cars.

The Company's LHFS portfolios that are measured at fair value on a nonrecurring basis primarily consist of personal, commercial, and RICs LHFS. The estimated fair value of these LHFS is calculated based on a combination of estimated market rates for similar loans with similar credit risks and a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, including historical default rates and adjustments to reflect voluntary prepayments, prepayment rates, discount rates reflective of the cost of funding, and credit loss expectations. The lower of cost or fair value adjustment for personal LHFS includes customer default activity and adjustments related to the net change in the portfolio balance during the reporting period.

For loans that are considered collateral-dependent, such as certain bankruptcy loans, impairment is measured based on the fair value of the collateral less its estimated cost to sell. For the underlying collateral, the estimated fair value is obtained using historical auction rates and current market levels of the collateral securing the loans.

NOTE 12. FAIR VALUE (continued)

The estimated fair value of goodwill is valued using unobservable inputs and is classified as Level 3 at October 1 annually or more frequently if impairment indicators are present at an interim date. Fair value is calculated using widely-accepted valuation techniques, such as the guideline public company market approach (earnings and price-to-tangible book value multiples of comparable public companies) and the income approach (the DCF method). The Company uses a combination of these accepted methodologies to determine the fair valuation of reporting units. Several factors are taken into account, including actual operating results, future business plans, economic projections, and market data. On a quarterly basis, the Company assesses whether or not impairment indicators are present. For information on the Company's goodwill impairment test and the results of the most recent goodwill impairment test, see Note 5 for a description of the Company's goodwill valuation methodology.

Fair Value Adjustments

The following table presents the increases and decreases in value of certain assets that are measured at fair value on a nonrecurring basis for which a fair value adjustment has been included in the Condensed Consolidated Statements of Operations relating to assets held at period-end:

		Three-Month Period Ended March 31,
(in thousands)	Statement of Operations Location	2021		2020
Impaired LHFI	Credit loss expense	$	(6,583)	$	3,692
Foreclosed assets	Miscellaneous income, net (1)	(338)		(1,950)
LHFS	Credit loss expense	—		—
LHFS	Miscellaneous income, net (1)	—		(62,938)
Auto loans impaired due to bankruptcy	Credit loss expense	—		(4,953)
MSRs	Miscellaneous income, net (1)	—		(133)

(1)    Gains are disclosed as positive numbers while losses are shown as a negative number regardless of the line item being affected.

Level 3 Inputs - Significant Recurring and Nonrecurring Fair Value Assets and Liabilities

The following table presents quantitative information about the significant unobservable inputs within significant Level 3 recurring and nonrecurring assets and liabilities at March 31, 2021 and December 31, 2020, respectively:

(dollars in thousands)	Fair Value at March 31, 2021		Valuation Technique	Unobservable Inputs	Range (Weighted Average)
Financial Assets:
ABS
Financing bonds	$	50,237	DCF	Discount rate (1)	0.18%
MSRs	86,653		DCF	CPR (2)	[5.31% - 99.00%] (13.16%)
				Discount rate (3)	9.36	%

(1)    Based on the applicable term and discount index. The Company owns one financing bond security.

(2)    Average CPR projected from collateral stratified by loan type and note rate. Weighted average amount was developed by weighting the associated relative unpaid principal balances.

(3)    Average discount rate from collateral stratified by loan type and note rate. Weighted average amount was developed by weighting the associated relative unpaid principal balances.

NOTE 12. FAIR VALUE (continued)

(dollars in thousands)	Fair Value at December 31, 2020		Valuation Technique	Unobservable Inputs	Range (Weighted Average)
Financial Assets:
ABS
Financing bonds	$	50,393	DCF	Discount rate (1)	0.22%
Personal LHFS (4)	893,479		Lower of market or income approach	Market participant view	60.00% - 70.00%
				Discount rate	20.00% - 30.00%
				Default rate	35.00% - 45.00%
				Net principal & interest payment rate	65.00% - 75.00%
				Loss severity rate	90.00% - 95.00%
RICs HFS	$	674,048	DCF	Discount Rate	1.5% - 2.5% (2.0%)
				Default Rate	2.0% - 4.0% (3.0%)
				Prepayment Rate	10.0% - 20.0% (15.0%)
				Loss Severity Rate	50.0% - 60.0% (55.0%)
MSRs	77,545		DCF	CPR (2)	7.66% - 45.35% (16.11%)
				Discount rate (3)	9.37	%

(1), (2), (3) - See corresponding footnotes to the March 31, 2021 Level 3 significant inputs table above.

(4) Excludes non-significant Level 3 LHFS portfolios. The estimated fair value for personal LHFS (Bluestem) is calculated based on the lower of market participant view, a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, and also considers the possible outcomes of the Bluestem bankruptcy process.

Fair Value of Financial Instruments

The carrying amounts and estimated fair values, as well as the level within the fair value hierarchy, of the Company's financial instruments are as follows:

	March 31, 2021										December 31, 2020
(in thousands)	Carrying Value		Fair Value		Level 1		Level 2		Level 3		Carrying Value		Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	11,467,415	$	11,467,415	$	11,467,415	$	—	$	—	$	12,621,281	$	12,621,281	$	12,621,281	$	—	$	—
Investments in debt securities AFS	11,465,868		11,465,868		—		11,415,631		50,237		11,313,489		11,313,489		—		11,263,096		50,393
Investments in debt securities HTM	5,781,875		5,838,987		—		5,838,987		—		5,504,685		5,677,929		—		5,677,929		—
Other investments (2)	1,037,194		1,043,398		—		1,043,398		—		790,435		801,056		—		801,056		—
LHFI, net	83,899,201		88,404,026		—		33,396		88,370,630		84,794,689		89,395,086		—		32,609		89,362,477
LHFS	568,693		568,693		—		250,349		318,344		2,226,196		2,226,196		—		265,428		1,960,768
Restricted cash	5,833,213		5,833,213		5,833,213		—		—		5,303,460		5,303,460		5,303,460		—		—
MSRs	86,653		86,653		—		—		86,653		77,545		77,545		—		—		77,545
Derivatives	904,932		904,932		—		898,983		5,949		1,219,090		1,219,090		—		1,205,690		13,400
Financial liabilities:
Deposits (1)	3,299,593		3,313,712		—		3,313,712		—		3,897,056		3,920,096		—		3,920,096		—
Borrowings and other debt obligations	43,446,033		44,268,222		—		31,951,289		12,316,933		46,359,467		47,081,852		—		30,538,951		16,542,901
Derivatives	838,771		838,771		—		837,091		1,680		1,072,026		1,072,026		—		1,068,074		3,952

(1) This line item excludes deposit liabilities with no defined or contractual maturities in accordance with ASU 2016-01.

(2) This line item includes CDs with a maturity greater than 90 days and investments in trading securities.

NOTE 12. FAIR VALUE (continued)

Valuation Processes and Techniques - Financial Instruments

The preceding tables present disclosures about the fair value of the Company's financial instruments. Those fair values for certain instruments are presented based upon subjective estimates of relevant market conditions at a specific point in time and information about each financial instrument. In cases in which quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques. These techniques involve uncertainties resulting in variability in estimates affected by changes in assumptions and risks of the financial instruments at a certain point in time. Therefore, the derived fair value estimates presented above for certain instruments cannot be substantiated by comparison to independent markets. In addition, the fair values do not reflect any premium or discount that could result from offering for sale at one time an entity’s entire holding of a particular financial instrument, nor do they reflect potential taxes and the expenses that would be incurred in an actual sale or settlement. Accordingly, the aggregate fair value amounts presented above do not represent the underlying value of the Company.

The following methods and assumptions were used to estimate the fair value of each class of financial instruments not measured at fair value on the Condensed Consolidated Balance Sheets:

Cash, cash equivalents and restricted cash

Cash and cash equivalents include cash and due from depository institutions, interest-bearing deposits in other banks, federal funds sold, and securities purchased under agreements to resell. The related fair value measurements have been classified as Level 1, since their carrying value approximates fair value due to the short-term nature of the asset.

Restricted cash is related to cash restricted for investment purposes, cash posted for collateral purposes, cash advanced for loan purchases, and lockbox collections. Cash and cash equivalents, including restricted cash, have maturities of three months or less and, accordingly, the carrying amount of these instruments is deemed to be a reasonable estimate of fair value.

Investments in debt securities HTM

Investments in debt securities HTM are recorded at amortized cost and are priced by third-party pricing vendors. The third-party vendors use a variety of methods when pricing these securities that incorporate relevant observable market data to arrive at an estimate of what a buyer in the marketplace would pay for a security under current market conditions. These investment securities are, therefore, considered Level 2.

LHFI, net

The fair values of loans are estimated based on groupings of similar loans, including but not limited to stratifications by type, interest rate, maturity, and borrower creditworthiness. Discounted future cash flow analyses are performed for these loans incorporating assumptions of current and projected voluntary prepayment speeds. Discount rates are determined using the Company's current origination rates on similar loans, adjusted for changes in current liquidity and credit spreads (if necessary). Because the current liquidity spreads are generally not observable in the market and the expected loss assumptions are based on the Company's experience, these are Level 3 valuations. Impaired loans are valued at fair value on a nonrecurring basis. See further discussion under the section captioned "Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis" above.

LHFS

The Company has LHFS portfolios that are accounted for at the lower of cost or market. This primarily consists of RICs HFS for which the estimated fair value is based on prices obtained in recent market transactions or expected to be obtained in the subsequent sales for similar assets.

Deposits

For deposits with no stated maturity, such as non-interest-bearing and interest-bearing demand deposit accounts, savings accounts and certain money market accounts, the carrying value approximates fair values. The fair value of fixed-maturity deposits is estimated by discounting cash flows using currently offered rates for deposits of similar remaining maturities and have been classified as Level 2.

NOTE 12. FAIR VALUE (continued)

Borrowings and other debt obligations

Fair value is estimated by discounting cash flows using rates currently available to the Company for other borrowings with similar terms and remaining maturities. Certain other debt obligation instruments are valued using available market quotes for similar instruments, which contemplates issuer default risk. The related fair value measurements have generally been classified as Level 2. A certain portion of debt relating to revolving credit facilities is classified as Level 3. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements and, therefore, they are considered to be Level 3.

Residential MSRs

The Company maintains an MSR asset for sold residential real estate loans serviced for others. The Company elected to account for the majority of its existing portfolio of MSRs at fair value. This election created greater flexibility with regard to risk management of the asset by aligning the accounting for the MSRs with the accounting for risk management instruments, which are also generally carried at fair value. At March 31, 2021 and December 31, 2020, the balance of these loans serviced for others accounted for at fair value was $11.8 billion and $12.5 billion, respectively. Changes in fair value are recorded through Miscellaneous income, net on the Condensed Consolidated Statements of Operations. As deemed appropriate, the Company economically hedges MSRs using interest rate swaps and forward contracts to purchase MBS. See further discussion on these derivative activities in Note 11 to these Condensed Consolidated Financial Statements. The remainder of the MSRs are accounted for using the lower of cost or fair value and are presented above in the section captioned "Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis."

FVO for Financial Assets and Financial Liabilities

LHFS

The Company's LHFS portfolios that are measured using the FVO consist of residential mortgage LHFS. The adoption of the FVO for residential mortgage loans classified as HFS allows the Company to record the mortgage LHFS portfolio at fair market value compared to the lower of cost, net of deferred fees, deferred origination costs, or market. The Company economically hedges its residential LHFS portfolio, which is reported at fair value. A lower of cost or market accounting treatment would not allow the Company to record the excess of the fair market value over book value, but would require the Company to record the corresponding reduction in value on the hedges. Both the loans and related hedges are carried at fair value, which reduces earnings volatility, as the amounts more closely offset.

RICs HFI

To reduce accounting and operational complexity, the Company elected the FVO for certain of its RICs HFI. These loans consisted primarily of SC’s RICs accounted for by SC under ASC 310-30 and NPLs acquired by SC under optional clean up calls from its non-consolidated Trusts.

The following table summarizes the differences between the fair value and the principal balance of LHFS and RICs measured at fair value on a recurring basis as of March 31, 2021 and December 31, 2020:

	March 31, 2021						December 31, 2020
(in thousands)	Fair Value		Aggregate UPB		Difference		Fair Value		Aggregate UPB		Difference
LHFS(1)	$	250,349	$	245,668	$	4,681	$	265,428	$	250,822	$	14,606
RICs HFI	44,568		44,752		(184)		50,391		50,624		(233)
Nonaccrual loans	656		688		(32)		1,474		2,178		(704)

(1)    LHFS disclosed on the Condensed Consolidated Balance Sheets also includes LHFS that are held at the lower of cost or fair value that are not presented within this table. There were no nonaccrual loans related to the LHFS measured using the FVO.

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NON-INTEREST INCOME AND OTHER EXPENSES

3 Months Ended

Mar. 31, 2021

Revenue from Contract with Customer [Abstract]

NON-INTEREST INCOME AND OTHER EXPENSES

NON-INTEREST INCOME AND OTHER EXPENSES

The following table presents the details of the Company's Non-interest income for the following periods:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Non-interest income:
Consumer and commercial fees	$	119,220	$	124,247
Lease income	772,892		771,661
Miscellaneous income, net
Mortgage banking income, net	20,739		16,090
BOLI	15,545		15,094
Capital market revenue	81,788		38,284
Net gain on sale of operating leases	108,263		26,951
Asset and wealth management fees	58,727		52,650
Loss on sale of non-mortgage loans	(38,017)		(62,107)
Other miscellaneous (loss) / income, net	35,465		35,010
Net gain on sale of investment securities	9,874		9,279
Total Non-interest income	$	1,184,496	$	1,027,159

Disaggregation of Revenue from Contracts with Customers

The following table presents the Company's Non-interest income disaggregated by revenue source:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Non-interest income:
In-scope of revenue from contracts with customers:
Depository services(1)	$	43,035	$	57,204
Commission and trailer fees(2)	54,539		51,712
Interchange income, net(2)	16,509		16,320
Underwriting service fees(2)	59,073		26,207
Asset and wealth management fees(2)	32,242		43,020
Other revenue from contracts with customers(2)	17,966		23,088
Total in-scope of revenue from contracts with customers	223,364		217,551
Out-of-scope of revenue from contracts with customers:
Consumer and commercial fees(3)	61,949		54,361
Lease income	772,892		771,661
Miscellaneous loss(3)	116,417		(25,693)
Net gain/(loss) on sale of investment securities	9,874		9,279
Total out-of-scope of revenue from contracts with customers	961,132		809,608
Total non-interest income	$	1,184,496	$	1,027,159

(1) Primarily recorded in the Company's Consolidated Statements of Operations within Consumer and commercial fees.

(2) Primarily recorded in the Company's Consolidated Statements of Operations within Miscellaneous income, net.

(3) The balance presented excludes certain revenue streams that are considered in-scope and presented above.

NOTE 13. NON-INTEREST INCOME AND OTHER EXPENSES (continued)

Other Expenses

The following table presents the Company's other expenses for the following periods:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Other expenses:
Amortization of intangibles	$	11,286	$	14,744
Deposit insurance premiums and other expenses	9,320		12,553
Loss on debt extinguishment	—		136
Other administrative expenses	72,976		87,830
Other miscellaneous expenses	10,841		13,084
Total Other expenses	$	104,423	$	128,347

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INCOME TAXES

3 Months Ended

Mar. 31, 2021

Income Tax Disclosure [Abstract]

INCOME TAXES

INCOME TAXES

An income tax expense of $286.8 million and a benefit of $33.4 million were recorded for the three-month periods ended March 31, 2021 and 2020, respectively. This resulted in an ETR of 24.3% and 21.3% for the three-month periods ended March 31, 2021 and 2020, respectively. The increase in the ETR for the three-month period ended March 31, 2021, compared to the three-month period ended March 31, 2020, was primarily the result of expected pre-tax income for 2021, compared to a pre-tax loss in 2020.

The Company is subject to the income tax laws of the U.S., its states and municipalities and certain foreign countries. These tax laws are complex and are potentially subject to different interpretations by the taxpayer and the relevant governmental taxing authorities. In establishing a provision for income tax expense, the Company must make judgments and interpretations about the application of these inherently complex tax laws.

Actual income taxes paid may vary from estimates depending upon changes in income tax laws, actual results of operations, and the final audit of tax returns by taxing authorities. Tax assessments may arise several years after tax returns have been filed. The Company reviews its tax balances quarterly and, as new information becomes available, the balances are adjusted as appropriate. The Company is subject to ongoing tax examinations and assessments in various jurisdictions.

NOTE 14. INCOME TAXES (continued)

On September 5, 2019, the Federal District Court in Massachusetts entered a stipulated judgment resolving the Company’s litigation relating to the proper tax consequences of two financing transactions with an international bank through which the Company borrowed $1.2 billion. That stipulated judgment resolved the Company’s tax liability for the 2003 through 2005 tax years with no material effect on net income. The Company has agreed with the IRS to resolve the treatment of the same financing transactions for the 2006 and 2007 tax years on terms consistent with the September 5, 2019, stipulated judgment. The Congressional Joint Committee on Taxation previously completed its review of the proposed resolution of the 2006 and 2007 tax years with no objection. The IRS has now finalized its administrative process to close-out the issue, which resulted in no further impact on net income.

With few exceptions, the Company is no longer subject to federal, state and non-U.S. income tax examinations by tax authorities for years prior to 2006.

The Company applies an aggregate portfolio approach whereby income tax effects from AOCI are released only when an entire portfolio (i.e., all related units of account) of a particular type is liquidated, sold or extinguished. 

The Company had a net deferred tax liability balance of $357.8 million at March 31, 2021 (consisting of only a deferred tax liability with respect to jurisdictional netting), compared to a net deferred tax liability balance of $171.2 million at December 31, 2020 (consisting of a deferred tax asset balance of $11.1 million and a deferred tax liability balance of $182.4 million). The $186.6 million increase in net deferred liability for the three-month period ended March 31, 2021 was primarily due to accelerated depreciation from leasing transactions and a decrease in net operating loss carryforwards.

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES

3 Months Ended

Mar. 31, 2021

Commitments and Contingencies Disclosure [Abstract]

COMMITMENTS, CONTINGENCIES AND GUARANTEES

COMMITMENTS, CONTINGENCIES, AND GUARANTEES

Off-Balance Sheet Risk - Financial Instruments

In the normal course of business, the Company utilizes a variety of financial instruments with off-balance sheet risk to meet the financing needs of its customers and manage its exposure to fluctuations in interest rates. These financial instruments include commitments to extend credit, letters of credit, loans sold with recourse, forward contracts, and interest rate and cross currency swaps, caps and floors. These financial instruments may involve, to varying degrees, elements of credit, liquidity, and interest rate risk in excess of the amount recognized on the Condensed Consolidated Balance Sheets. The contractual or notional amounts of these financial instruments reflect the extent of involvement the Company has in particular classes of financial instruments.

The Company’s exposure to credit loss in the event of non-performance by the other party to the financial instrument for commitments to extend credit, letters of credit and loans sold with recourse is represented by the contractual amount of those instruments. The Company uses the same credit policies in making commitments and conditional obligations as it does for on-balance sheet instruments. For forward contracts and interest rate swaps, caps and floors, the contract or notional amounts do not represent exposure to credit loss. The Company controls the credit risk of its forward contracts and interest rate swaps, caps and floors through credit approvals, limits and monitoring procedures. See Note 11 to these Condensed Consolidated Financial Statements for discussion of all derivative contract commitments.

NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

The following table details the amount of commitments at the dates indicated:

Other Commitments	March 31, 2021		December 31, 2020
	(in thousands)
Commitments to extend credit	$	27,503,781	$	30,883,502
Letters of credit	1,419,864		1,432,764
Commitments to sell loans	37,296		49,791
Unsecured revolving lines of credit	—		—
Recourse exposure on sold loans	26,024		26,362
Total commitments	$	28,986,965	$	32,392,419

Commitments to Extend Credit

Commitments to extend credit generally have fixed expiration dates, are variable rate, and contain provisions that permit the Company to terminate or otherwise renegotiate the contracts in the event of a significant deterioration in the customer’s credit quality. These arrangements normally require payment of a fee by the customer, the pricing of which is based on prevailing market conditions, credit quality, probability of funding, and other relevant factors. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

Included within the reported balances for Commitments to extend credit at March 31, 2021 and December 31, 2020 are $3.0 billion and $5.4 billion, respectively, of commitments that can be canceled by the Company without notice.

Commitments to extend credit also include amounts committed by the Company to fund its investments in CRA, LIHTC, and other equity method investments in which it is a limited partner.

Letters of Credit

The Company’s letters of credit meet the definition of a guarantee. Letters of credit commit the Company to make payments on behalf of its customers if specified future events occur. The guarantees are primarily issued to support public and private borrowing arrangements. The weighted average term of these commitments at March 31, 2021 was 12.1 months. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers. In the event of a requested draw by the beneficiary that complies with the terms of the letter of credit, the Company would be required to honor the commitment. The Company has various forms of collateral for these letters of credit, including real estate assets and other customer business assets. The maximum undiscounted exposure related to these commitments at March 31, 2021 was $1.4 billion. The fees related to letters of credit are deferred and amortized over the lives of the respective commitments, and were immaterial to the Company’s financial statements at March 31, 2021. Management believes that the utilization rate of these letters of credit will continue to be substantially less than the amount of the commitments, as has been the Company’s experience to date. The credit risk associated with letters of credit is monitored using the same risk rating system utilized within the loan and financing lease portfolio. As of March 31, 2021 and December 31, 2020, the liability related to unfunded lending commitments was $124.4 million and $146.5 million, respectively.

Unsecured Revolving Lines of Credit

Such commitments arise primarily from agreements with customers for unused lines of credit on unsecured revolving accounts and credit cards, provided there is no violation of conditions in the underlying agreement. These commitments, substantially all of which the Company can terminate at any time and which do not necessarily represent future cash requirements, are reviewed periodically based on account usage, customer creditworthiness and loan qualifications.

Loans Sold with Recourse

The Company has loans sold with recourse that meet the definition of a guarantee. For loans sold with recourse under the terms of its multifamily sales program with the FNMA, the Company retained a portion of the associated credit risk.

NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Commitments to Sell Loans

The Company enters into forward contracts relating to its mortgage banking business to hedge the exposures from commitments to make new residential mortgage loans with existing customers and from mortgage loans classified as LHFS. These contracts mature in less than one year.

SC Commitments

The following table summarizes liabilities recorded for commitments and contingencies as of March 31, 2021 and December 31, 2020, all of which are included in Accounts payable and accrued expenses in the accompanying Condensed Consolidated Balance Sheets:

Agreement or Legal Matter	Commitment or Contingency	March 31, 2021		December 31, 2020
		(in thousands)
MPLFA	Revenue-sharing and gain/(loss), net-sharing payments	$	65,446	$	43,778
Agreement with Bank of America	Servicer performance fee	182		1,200
Agreement with CBP	Loss-sharing payments	26		181
Other contingencies	Consumer arrangements	17,186		22,155

Following is a description of the agreements and legal matters pursuant to which the liabilities in the preceding table were recorded.

MPLFA

Under the terms of the MPLFA, SC must make revenue sharing payments to Stellantis N.V. and also must share with Stellantis N.V. when residual gains/(losses) on leased vehicles exceed a specified threshold. The MPLFA also requires that SC maintain at least $5.0 billion in funding available for floor plan loans and $4.5 billion of financing dedicated to Stellantis N.V. retail financing. In turn, Stellantis N.V. must provide designated minimum threshold percentages of its Subvention business to SC.

Agreement with Bank of America

Until January 2017, SC had a flow agreement with Bank of America whereby SC was committed to sell up to $300.0 million of eligible loans to the bank each month. SC retains servicing on all sold loans and may receive or pay a servicer performance payment based on an agreed-upon formula if performance on the sold loans is better or worse, respectively, than expected performance at the time of sale. Servicer performance payments are due six years from the cut-off date of each loan sale.

Agreement with CBP

Until May 2017, SC sold loans to CBP under terms of a flow agreement and predecessor sale agreements. SC retained servicing on the sold loans and owes CBP a loss-sharing payment capped at 0.5% of the original pool balance if losses exceed a specified threshold, established on a pool-by-pool basis. Loss-sharing payments are due the month in which net losses exceed the established threshold of each loan sale.

NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Agreements

Bluestem

SC is party to agreements with Bluestem whereby SC is committed to purchase certain new advances on personal revolving financings receivables, along with existing balances on accounts with new advances, originated by Bluestem through April 2022.

During the first quarter, SC completed the sale of the Bluestem personal lending portfolio to a third party. In addition, SC executed a forward flow sale agreement with a third party to purchase all personal lending receivables that SC purchases from Bluestem through the term of the agreement with Bluestem.

As of March 31, 2021 and December 31, 2020, the total unused credit available to customers was zero and $2.7 billion, respectively. In 2021, SC purchased $0.3 billion of receivables out of the $2.7 billion unused credit available to customers as of December 31, 2020. In 2020, SC purchased $1.2 billion of receivables out of the $3.0 billion unused credit available to customers as of December 31, 2019. In addition, SC purchased $24.9 million and $20.9 million of receivables related to newly-opened customer accounts during the three-month periods ended March 31, 2021 and 2020, respectively.

Each customer account generated under the agreements generally is approved with a credit limit higher than the amount of the initial purchase, with each subsequent purchase automatically approved as long as it does not cause the account to exceed its limit and the customer is in good standing. As of March 31, 2021 and December 31, 2020, SC was obligated to purchase zero and $14.2 million, respectively, in receivables that had been originated by Bluestem but not yet purchased by SC.

Others

Under terms of an application transfer agreement with Nissan, SC has the first opportunity to review for its own portfolio any credit applications turned down by Nissan’s captive finance company. The agreement does not require SC to originate any loans, but for each loan originated by SC, it will pay Nissan a referral fee.

In connection with the sale of RICs through securitizations and other sales, SC has made standard representations and warranties customary to the consumer finance industry. Violations of these representations and warranties may require SC to repurchase loans previously sold to on- or off-balance sheet Trusts or other third parties. As of March 31, 2021, there were no loans that were the subject of a demand to repurchase or replace for breach of representations and warranties for SC's ABS or other sales. In the opinion of management, the potential exposure of other recourse obligations related to SC’s RICs sale agreements is not expected to have a material adverse effect on the Company's or SC’s business, consolidated financial position, results of operations, or cash flows.

Santander has provided guarantees on the covenants, agreements, and obligations of SC under the governing documents of its warehouse facilities and privately issued amortizing notes. These guarantees are limited to the obligations of SC as servicer.

In November 2015, SC executed a forward flow asset sale agreement with a third party under the terms of which SC is committed to sell $350.0 million in charged-off loan receivables in bankruptcy status on a quarterly basis. However, any sale of more than $275.0 million is subject to a market price check. The remaining aggregate commitment as of March 31, 2021 and December 31, 2020 not subject to a market price check was $15.3 million.

Other Off-Balance Sheet Risk

Other off-balance sheet risk stems from financial instruments that do not meet the definition of guarantees under applicable accounting guidance and from other relationships that include items such as indemnifications provided in the ordinary course of business and intercompany guarantees.

NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Legal and Regulatory Proceedings

The Company, including its subsidiaries, is and in the future periodically expects to be party to, or otherwise involved in, various claims, disputes, lawsuits, investigations, regulatory matters and other legal matters and proceedings that arise in the ordinary course of business. In view of the inherent difficulty of predicting the outcome of any such claim, dispute, lawsuit, investigation, regulatory matter and/or legal proceeding, particularly where the claimants seek very large or indeterminate damages or where the matters present novel legal theories or involve a large number of parties, the Company generally cannot predict the eventual outcome of the pending matters, the timing of the ultimate resolution of the matters, or the eventual loss, fines or penalties related to the matters, if any. Accordingly, except as provided below, the Company is unable to reasonably estimate a range of its potential exposure, if any, to these claims, disputes, lawsuits, investigations, regulatory matters and other legal proceedings at this time. It is reasonably possible that actual outcomes or losses may differ materially from the Company's current assessments and estimates, and any adverse resolution of any of these matters against it could materially and adversely affect the Company's business, financial position, liquidity, and results of operations.

In accordance with applicable accounting guidance, the Company establishes an accrued liability for legal and regulatory proceedings when those matters present material loss contingencies that are both probable and estimable. In such cases, there may be an exposure to loss in excess of any amounts accrued. When a loss contingency is not both probable and estimable, the Company does not establish an accrued liability. As a legal or regulatory proceeding develops, the Company, in conjunction with any outside counsel handling the matter, evaluates on an ongoing basis whether the matter presents a material loss contingency that is probable and estimable. If a determination is made during a given quarter that a material loss contingency is probable and estimable, an accrued liability is established during such quarter with respect to such loss contingency, and the Company continues to monitor the matter for further developments that could affect the amount of the accrued liability previously established.

As of March 31, 2021 and December 31, 2020, the Company accrued aggregate legal and regulatory liabilities of approximately $86.2 million and $109.5 million, respectively. Further, the Company estimates the aggregate range of reasonably possible losses for legal and regulatory proceedings, in excess of reserves established, of up to approximately $15.5 million as of March 31, 2021. Set forth below are descriptions of the material lawsuits, regulatory matters and other legal proceedings to which the Company is subject.

SBNA Matters

Mortgage Escrow Interest Putative Class Action

SBNA is a defendant in a putative class action lawsuit in the United States District Court, Southern District of New York, captioned Daniel and Rebecca Ruf-Tepper v. Santander Bank, N.A., No. 20-cv-00501. The Tepper Lawsuit, filed in January 2020, alleges that SBNA is obligated to pay interest on mortgage escrow accounts pursuant to state law. Plaintiffs filed an amended complaint and SBNA has filed a motion to dismiss.

Overtime Putative Class Action

SBNA is a defendant in a putative class action lawsuit in the United States District Court, District of New Jersey, captioned Crystal Sanchez, et. Al. v. Santander Bank, N.A., No. 17-cv-5775. The lawsuit alleges that SBNA failed to pay overtime to current and former branch operations managers. The Court denied SBNA’s motion to dismiss. Plaintiff's motion seeking to amend its complaint to add additional state law claims is fully briefed.

NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

SC Matters

Shareholder Derivative Lawsuit

Seattle City Employees Retirement System V. Santander Holdings USA, Inc., et al: In November 2020, a shareholder derivative complaint was filed in the Court of Chancery of the State of Delaware, captioned Seattle City v. Santander Holdings USA, Inc., C.A. No. 2020-0977-AGB. The plaintiff seeks unspecified monetary damages and other injunctive relief in the complaint. The complaint alleges, among other things, that SHUSA and the current director breached their fiduciary duties by causing SC to engage in share repurchases for the purpose of increasing SHUSA’s ownership of SC above 80%, which the complaint alleges would allow SHUSA to obtain tax and other benefits not available to the rest of SC’s shareholders.

Consumer Lending Cases

The Company and its subsidiaries are also party to various lawsuits pending in federal and state courts alleging violations of state and federal consumer lending laws, including, without limitation, the Equal Credit Opportunity Act, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Section 5 of the Federal Trade Commission Act, the Telephone Consumer Protection Act, the Truth in Lending Act, wrongful repossession laws, usury laws and laws related to unfair and deceptive acts or practices. In general, these cases seek damages and equitable and/or other relief.

Regulatory Investigations and Proceedings

SC is party to, or is periodically otherwise involved in, reviews, investigations, examinations and proceedings (both formal and informal), and information-gathering requests, by government and self-regulatory agencies, including the FRB of Boston, the CFPB, the DOJ, the SEC, the Federal Trade Commission and various state regulatory and enforcement agencies.

Currently, such matters include, but are not limited to, the following:

•Mississippi Attorney General Lawsuit: In January 2017, Mississippi Attorney General filed a lawsuit against SC in the Chancery Court of the First Judicial District of Hinds County, State of Mississippi, captioned State of Mississippi ex rel. Jim Hood, Attorney General of the State of Mississippi v. Santander Consumer USA Inc., C.A. # G-2017-28. The complaint alleges that SC engaged in unfair and deceptive business practices to induce Mississippi consumers to apply for loans that they could not afford. The complaint asserts claims under the Mississippi Consumer Protection Act and seeks unspecified civil penalties, equitable relief and other relief.

IHC Matters

Periodically, SSLLC is party to pending and threatened legal actions and proceedings, including FINRA arbitration actions and class action claims.

Puerto Rico FINRA Arbitrations

As of March 31, 2021, SSLLC had received 771 FINRA arbitration cases related to Puerto Rico bonds and Puerto Rico CEFs that SSLLC previously recommended and/or sold to clients. Most of these cases are based upon concerns regarding the local Puerto Rico securities market. The statements of claims allege, among other things, fraud, negligence, breach of fiduciary duty, breach of contract, unsuitability, over-concentration and failure to supervise. There were 80 arbitration cases pending as of March 31, 2021. The Company has experienced a decrease in the volume of claims since September 30, 2019 and does not expect to see a significant increase in claims in future periods.

NOTE 15. COMMITMENTS, CONTINGENCIES, AND GUARANTEES (continued)

Puerto Rico Putative Class Action: SSLLC, SBC, BSPR, the Company and Santander are defendants in a putative class action alleging federal securities and common law claims relating to the solicitation and purchase of more than $180.0 million of Puerto Rico bonds and $101.0 million of CEFs during the period from December 2012 to October 2013. The case is pending in the United States District Court for the District of Puerto Rico and is captioned Jorge Ponsa-Rabell, et. al. v. SSLLC, Civ. No. 3:17-cv-02243. The amended complaint alleges that defendants acted in concert to defraud purchasers in connection with the underwriting and sale of Puerto Rico municipal bonds, CEFs and open-end funds. In May 2019, the defendants filed a motion to dismiss the amended complaint. On July 22, 2020, the District Court dismissed the complaint. Plaintiffs have appealed to the United States Court of Appeals for the First Circuit.

Puerto Rico Municipal Bond Insurer Litigation: On August 8, 2019, bond insurers National Public Finance Guarantee Corporation and MBIA Insurance Corporation filed suit in Puerto Rico state court against eight Puerto Rico municipal bond underwriters, including SSLLC, alleging that the underwriters made misrepresentations in connection with the issuance of the debt and that the bond insurers relied on such misrepresentations in agreeing to insure certain of the bonds. The complaint alleges damages of not less than $720.0 million. On September 16, 2020, the defendants moved to dismiss the complaint.

On October 28, 2020, bond insurer Ambac Assurance Corporation filed an amended complaint in Puerto Rico state court adding SSLLC and four other Puerto Rico municipal bond underwriters to a pending suit against seven underwriters, alleging that the underwriters made misrepresentations in connection with the issuance of the debt and that Ambac relied on such misrepresentations in agreeing to insure certain of the bonds. The amended complaint alleges damages of not less than $508 million. On December 8, 2020, the defendants moved to dismiss the amended complaint.

On November 27, 2020, bond insurer Financial Guaranty Insurance Company filed suit in Puerto Rico state court against twelve Puerto Rico municipal bond underwriters, including SSLLC, alleging that the underwriters made misrepresentations in connection with the issuance of the debt and that Financial Guaranty Insurance Company relied on such misrepresentations in agreeing to insure certain of the bonds. The complaint alleges damages of not less than $447 million. On February 1, 2021, the defendants moved to dismiss the complaint.

These matters are ongoing and could in the future result in the imposition of damages, fines or other penalties. No assurance can be given that the ultimate outcome of these matters or any resulting proceedings would not materially and adversely affect the Company's business, financial condition and results of operations.

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RELATED PARTY TRANSACTIONS

3 Months Ended

Mar. 31, 2021

Related Party Transactions [Abstract]

RELATED PARTY TRANSACTIONS

RELATED PARTY TRANSACTIONS

The Company and its affiliates have various debt and derivative agreements with Santander. For further details of these agreements, see Note 10 and Note 20 to the Consolidated Financial Statements of the Company's Annual Report on Form 10-K for the year ended December 31, 2020. The Company and its affiliates also entered into or were subject to various service agreements with Santander and its affiliates. Each of these agreements was made in the ordinary course of business and on market terms.

The Company did not receive any capital contributions from Santander in 2021 or 2020.

On March 29, 2017, SC entered into an MSPA with Santander, under which it has the option to sell a contractually determined amount of eligible prime loans to Santander through the SPAIN trust securitization platform for a term that ended in December 2018. SC provided servicing on all loans originated under this arrangement. Servicing fee income of $2.9 million and $6.0 million was recognized in the Condensed Consolidated Statements of Operations for the three-month periods ended March 31, 2021 and 2020, respectively. SC had $6.1 million and $6.2 million of collections due to Santander as of March 31, 2021 and December 31, 2020, respectively.

Beginning in 2018, SC agreed to provide SBNA with origination support services in connection with the processing, underwriting, and purchase of RICs, primarily from Chrysler dealers. In addition, SC agreed to perform the servicing for any RICs originated on SBNA's behalf. For the three-month periods ended March 31, 2021 and 2020, SC facilitated the purchase of $2.0 billion and $1.1 billion, respectively, of RICs. SC recognizes referral fee income and servicing fee income related to this agreement that eliminates in the consolidation of SHUSA.

As of March 31, 2021, SBNA has borrowed $400.0 million from SHUSA. This transaction eliminates in consolidation.

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BUSINESS SEGMENT INFORMATION

3 Months Ended

Mar. 31, 2021

Segment Reporting [Abstract]

BUSINESS SEGMENT INFORMATION

BUSINESS SEGMENT INFORMATION

Business Segment Products and Services

The Company’s reportable segments are focused principally around the customers the Company serves. The Company has identified the following reportable segments: CBB, C&I, CRE & VF, CIB, and SC.

•The CBB segment includes the products and services provided to Bank consumer and business banking customers, including consumer deposit, business banking, residential mortgage, unsecured lending and investment services. This segment offers a wide range of products and services to consumers and business banking customers, including demand and interest-bearing demand deposit accounts, money market and savings accounts, CDs and retirement savings products. It also offers lending products such as credit cards, mortgages, home equity lines of credit, and business loans such as business lines of credit and commercial cards. SBNA also finances indirect consumer automobile RICs through an intercompany agreement with SC. In addition, SBNA provides investment services to its retail customers, including annuities, mutual funds, and insurance products. Santander Universities, which provides grants and scholarships to universities and colleges as a way to foster education through research, innovation and entrepreneurship, is the last component of this segment.

•The C&I segment currently provides commercial lines, loans, letters of credit, receivables financing and deposits to medium- and large-sized commercial customers, as well as financing and deposits for government entities. This segment also provides niche product financing for specific industries.

•The CRE & VF segment offers CRE loans and multifamily loans to customers. This segment also offers commercial loans to dealers and financing for commercial equipment and vehicles. This category also includes SBNA’s community development finance activities, including originating CRA-eligible loans and making CRA-eligible investments.

•The CIB segment serves the needs of global commercial and institutional customers by leveraging the international footprint of Santander to provide financing and banking services to corporations with over $500 million in annual revenues. CIB also includes SIS, a registered broker-dealer located in New York that provides services in investment banking, institutional sales, and trading and offering research reports of Latin American and European equity and fixed-income securities. CIB's offerings and strategy are based on Santander's local and global capabilities in wholesale banking.

•SC is a specialized consumer finance company focused on vehicle finance and third-party servicing. SC’s primary business is the indirect origination of RICs, principally through manufacturer-franchised dealers in connection with their sale of new and used vehicles to retail consumers. In conjunction with the MPLFA, SC offers a full spectrum of auto financing products and services to Stellantis N.V. customers and dealers under the CCAP brand. These products and services include consumer RICs and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit. SC also originates vehicle loans through a web-based direct lending program, purchases vehicle RICs from other lenders, and services automobile, recreational and marine vehicle portfolios for other lenders. During 2015, SC announced its intention to exit the personal lending business. SC has entered into a number of intercompany agreements with the Bank as described above as part of the Other segment. All intercompany revenue and fees between SBNA and SC are eliminated in the consolidated results of the Company.

SBNA also offers customer-related derivatives to hedge interest rate risk, and for C&I and CIB offers derivatives relating to foreign exchange and lending arrangements. See Note 11 to the Consolidated Financial Statements for additional details.

The Other category includes certain immaterial subsidiaries such as BSI, SSLLC, and several other subsidiaries, the unallocated interest expense on the Company's borrowings and other debt obligations and certain unallocated corporate income and indirect expenses.

The Company’s segment results, excluding SC and the entities that have been transferred to the Company as the IHC, are derived from the Company’s business unit profitability reporting system by specifically attributing managed balance sheet assets, deposits and other liabilities and their related interest income or expense to each of the segments. Funds transfer pricing methodologies are utilized to allocate a cost for funds used or a credit for funds provided to business line deposits, loans and selected other assets using a matched funding concept. The methodology includes a liquidity premium adjustment, which considers an appropriate market participant spread for commercial loans and deposits by analyzing the mix of borrowings available to the Company with comparable maturity periods.

NOTE 17. BUSINESS SEGMENT INFORMATION (continued)

Other income and expenses are managed directly by each reportable segment, including fees, service charges, salaries and benefits, and other direct expenses, as well as certain allocated corporate expenses, and are accounted for within each segment’s financial results. Accounting policies for the lines of business are the same as those used in preparation of the Condensed Consolidated Financial Statements with respect to activities specifically attributable to each business line. However, the preparation of business line results requires management to establish methodologies to allocate funding costs and benefits, expenses and other financial elements to each line of business. Where practical, the results are adjusted to present consistent methodologies for the segments.

The application and development of management reporting methodologies is a dynamic process and is subject to periodic enhancements. The implementation of these enhancements to the internal management reporting methodology may materially affect the results disclosed for each segment with no impact on consolidated results. Whenever significant changes to management reporting methodologies take place, prior period information is reclassified wherever practicable.

During the fourth quarter of 2020, the Company implemented organizational changes to meet the evolving needs of its business customers including the re-alignment of Upper Business Banking with the C&I segment from the CBB segment. In addition, the Company moved the assets associated with its Community Development Finance business from its “Other” category to the CRE&VF segment to align its LIHTC assets with similar CRE assets and liabilities. All prior period results have been revised for these segment changes.

The CODM manages SC on a historical basis by reviewing the results of SC on a pre-Change in Control basis. The Results of Segments table below discloses SC's operating information on the same basis that it is reviewed by the CODM. The adjustments column includes adjustments to reconcile SC's GAAP results to SHUSA's consolidated results.

Results of Segments

The following tables present certain information regarding the Company’s segments.

For the Year-to-Date Ended	SHUSA Reportable Segments
March 31, 2021	CBB		C&I		CRE & VF		CIB(5)		Other(2)		SC(3)		SC Purchase Price Adjustments(4)		Eliminations(4)		Total
	(in thousands)
Net interest income	$	352,509	$	73,219	$	96,602	$	27,411	$	(43,701)	$	1,108,967	$	(242)	$	4,567	$	1,619,332
Non-interest income	76,310		16,677		5,595		77,364		115,949		904,112		—		(11,511)		1,184,496
Credit loss expense / (Recovery of) credit loss expense	(19,155)		(31,341)		1,786		(8,694)		(2,738)		136,209		—		—		76,067
Total expenses	368,451		63,665		35,547		67,696		110,886		900,758		7,185		(5,759)		1,548,429
Income/(loss) before income taxes	79,523		57,572		64,864		45,773		(35,900)		976,112		(7,427)		(1,185)		1,179,332
Intersegment revenue/(expense)(1)	(257)		2,657		713		(3,113)		—		—		—		—		—
Total assets	22,346,353		7,689,825		20,315,350		10,786,520		38,218,290		47,234,002		—		—		146,590,340

(1)Intersegment revenue/(expense) represents charges or credits for funds used or provided by each of the segments and is included in net interest income.

(2)Other includes the results of the entities transferred to the IHC, with the exception of SIS, earnings from non-strategic assets, the investment portfolio, interest expense on SBNA’s and the Company's borrowings and other debt obligations, amortization of intangible assets and certain unallocated corporate income and indirect expenses.

(3)Management of SHUSA manages SC by analyzing the historical results of SC, which are presented in this column.

(4)SC Purchase Price Adjustments represents the impact that SC purchase marks had on the results of SC included within the consolidated operations of SHUSA, while eliminations eliminate intercompany transactions.

(5)Includes results and assets of SIS.

NOTE 17. BUSINESS SEGMENT INFORMATION (continued)

For the Year-to-Date Ended	SHUSA Reportable Segments
March 31, 2020	CBB		C&I		CRE & VF		CIB(5)		Other(2)		SC(3)		SC Purchase Price Adjustments(4)		Eliminations(4)		Total
	(in thousands)
Net interest income	$	331,807	$	76,132	$	98,724	$	34,082	$	29,982	$	1,011,406	$	(221)	$	4,064	$	1,585,976
Non-interest income	80,248		17,089		4,685		50,135		112,824		773,832		1,853		(13,507)		1,027,159
Credit loss expense / (Recovery of) credit loss expense	153,007		47,232		49,850		18,141		9,287		907,887		206		—		1,185,610
Total expenses	367,045		68,723		35,118		63,234		161,738		883,796		9,790		(5,642)		1,583,802
Income/(loss) before income taxes	(107,997)		(22,734)		18,441		2,842		(28,219)		(6,445)		(8,364)		(3,801)		(156,277)
Intersegment revenue/(expense)(1)	(260)		3,243		1,734		(4,717)		—		—		—		—		—
Total assets	23,491,765		9,260,753		21,376,893		11,645,096		39,263,122		47,106,931		—		—		152,144,560

(1)- (5) Refer to corresponding notes above.

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DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES (Policies)

3 Months Ended

Mar. 31, 2021

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation

These Condensed Consolidated Financial Statements include the accounts of the Company and its consolidated subsidiaries, including certain Trusts that are considered VIEs. The Company generally consolidates VIEs for which it is deemed to be the primary beneficiary and VOEs in which the Company has a controlling financial interest. All significant intercompany balances and transactions have been eliminated in consolidation.

These Condensed Consolidated Financial Statements have been prepared in accordance with GAAP and pursuant to SEC regulations. In the opinion of management, the accompanying Condensed Consolidated Financial Statements reflect all adjustments of a normal and recurring nature necessary for a fair statement of the Consolidated Balance Sheets, Statements of Operations, Statements of Comprehensive Income, Statements of Stockholder's Equity and Statement of Cash Flow for the periods indicated, and contain adequate disclosure to make the information presented not misleading. Results of operations for the periods presented herein are not necessarily indicative of results of operations for the entire year. These financial statements should be read in conjunction with the Annual Report on Form 10-K for the year ended December 31, 2020.

Certain prior-year amounts have been reclassified to conform to the current year presentation. These reclassifications did not have a material impact on the Company's consolidated financial condition or results of operations.

Use of Estimates

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts in the financial statements and accompanying notes. Actual results could differ from those estimates, and those differences may be material. The most significant estimates include the ACL, fair value measurements, expected end-of-term lease residual values, goodwill, and income taxes. These estimates, although based on actual historical trends and modeling, may potentially show significant variances over time.

Accounting Policies

Accounting Policies

There have been no changes in the Company's accounting policies from those disclosed in the 2020 Annual Report on Form 10-K.

Credit Quality of Financing Receivables

Each commercial loan is evaluated to determine its risk rating at least annually. The indicators represent the rating for loans as of the date presented based on the most recent assessment performed. Amortized cost basis of loans in the commercial portfolio segment by credit quality indicator, class of financing receivable, and year of origination are summarized as follows:

Fair Value Measurements

The Company values assets and liabilities based on the principal market in which each would be sold (in the case of assets) or transferred (in the case of liabilities). The principal market is the forum with the greatest volume and level of activity. In the absence of a principal market, the valuation is based on the most advantageous market. In the absence of observable market transactions, the Company considers liquidity valuation adjustments to reflect the uncertainty in pricing the instruments. The fair value of a financial asset is measured on a stand-alone basis and cannot be measured as a group, with the exception of certain financial instruments held and managed on a net portfolio basis. In measuring the fair value of a nonfinancial asset, the Company assumes the highest and best use of the asset by a market participant, not just the intended use, to maximize the value of the asset. The Company also considers whether any credit valuation adjustments are necessary based on the counterparty's credit quality.

Any models used to determine fair values or validate dealer quotes based on the descriptions below are subject to review and testing as part of the Company's model validation and internal control testing processes.

The Company's Market Risk Department is responsible for determining and approving the fair values of all assets and liabilities valued at fair value, including the Company's Level 3 assets and liabilities. Price validation procedures are performed and the results are reviewed for Level 3 assets and liabilities by the Market Risk Department. Price validation procedures performed for these assets and liabilities can include comparing current prices to historical pricing trends by collateral type and vintage, comparing prices by product type to indicative pricing grids published by market makers, and obtaining corroborating dealer prices for significant securities.

The Company reviews the assumptions utilized to determine fair value on a quarterly basis. Any changes in methodologies or significant inputs used in determining fair values are further reviewed to determine if a change in fair value level hierarchy has occurred.

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DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCCOUNTING POLICIES (Tables)

3 Months Ended

Mar. 31, 2021

Accounting Policies [Abstract]

Schedule of Error Corrections

The impact of the above two errors on the Company’s Consolidated Statement of Cash Flows for the three-month period ended March 31, 2021 is as follows:

	Three-Month Period Ended March 31, 2021
(in thousands)	As Reported(1)		Corrections		As Restated
Originations of LHFS	$	(1,584,472)	$	1,173,287	$	(411,185)
Proceeds from sales of and collections on LHFS	1,835,448		(81,506)		1,753,942
NET CASH PROVIDED BY OPERATING ACTIVITIES	$	2,412,132	$	1,091,781	$	3,503,913
Net change in loans other than purchases and sales	$	531,276	$	(1,091,781)	$	(560,505)
NET CASH PROVIDED BY INVESTING ACTIVITIES	$	749,065	$	(1,091,781)	$	(342,716)
(1) Originally reported amounts included in the Quarterly Report on Form 10-Q for the three-month period ended March 31, 2021 filed on May 4, 2021.

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INVESTMENT SECURITIES (Tables)

3 Months Ended

Mar. 31, 2021

Investments, Debt and Equity Securities [Abstract]

Summary of Debt Securities, Available-for-sale

The following table presents the amortized cost, gross unrealized gains and losses and approximate fair values of investments in debt securities AFS at the dates indicated:

	March 31, 2021								December 31, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value
U.S. Treasury securities	$	148,533	$	2,155	$	—	$	150,688	$	168,075	$	2,578	$	—	$	170,653
Corporate debt securities	225,319		257		(1)		225,575		155,610		114		(9)		155,715
ABS	158,661		373		(1,236)		157,798		109,888		686		(1,236)		109,338
MBS:
GNMA - Residential	3,505,094		56,939		(5,287)		3,556,746		3,467,611		69,864		(1,350)		3,536,125
GNMA - Commercial	1,910,367		4,646		(31,043)		1,883,970		1,706,648		26,949		(235)		1,733,362
FHLMC and FNMA - Residential	5,444,693		41,560		(62,168)		5,424,085		5,464,821		77,813		(4,351)		5,538,283
FHLMC and FNMA - Commercial	62,751		4,256		(1)		67,006		63,732		6,283		(2)		70,013
Total investments in debt securities AFS	$	11,455,418	$	110,186	$	(99,736)	$	11,465,868	$	11,136,385	$	184,287	$	(7,183)	$	11,313,489

Summary of Held-to-maturity Securities

The following table presents the amortized cost, gross unrealized gains and losses and approximate fair values of investments in debt securities HTM at the dates indicated:

	March 31, 2021								December 31, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Loss		Fair Value
ABS	$	129,484	$	697	$	—	$	130,181	$	44,841	$	765	$	—	$	45,606
MBS:
GNMA - Residential	2,075,342		32,953		(11,670)		2,096,625		1,966,247		51,417		(1,819)		2,015,845
GNMA - Commercial	3,577,049		64,604		(29,472)		3,612,181		3,493,597		124,429		(1,548)		3,616,478
Total investments in debt securities HTM	$	5,781,875	$	98,254	$	(41,142)	$	5,838,987	$	5,504,685	$	176,611	$	(3,367)	$	5,677,929

Investments Classified by Contractual Maturity Date

Contractual maturities of the Company’s investments in debt securities AFS at March 31, 2021 were as follows:

(in thousands)	Amortized Cost		Fair Value
Due within one year	$	270,161	$	271,125
Due after 1 year but within 5 years	205,363		209,504
Due after 5 years but within 10 years	275,554		286,885
Due after 10 years	10,704,340		10,698,354
Total	$	11,455,418	$	11,465,868

Contractual maturities of the Company’s investments in debt securities HTM at March 31, 2021 were as follows:

(in thousands)	Amortized Cost		Fair Value
Due within one year	$	3,134	$	3,134
Due after 1 year but within 5 years	53,703		53,967
Due after 5 years but within 10 years	72,647		73,080
Due after 10 years	5,652,391		5,708,806
Total	$	5,781,875	$	5,838,987

Gross Unrealized Loss and Fair Value of Debt Securities Available-for-Sale

The following table presents the aggregate amount of unrealized losses as of March 31, 2021 and December 31, 2020 on debt securities in the Company’s AFS investment portfolios classified according to the amount of time those securities have been in a continuous loss position:

	March 31, 2021								December 31, 2020
	Less than 12 months				12 months or longer				Less than 12 months				12 months or longer
(in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Corporate debt securities	$	37,438	$	(1)	$	—	$	—	$	98,800	$	(9)	$	—	$	—
ABS	54,465		(61)		47,786		(1,175)		—		—		49,033		(1,236)
MBS:
GNMA - Residential	769,379		(5,287)		—		—		347,821		(1,334)		8,875		(16)
GNMA - Commercial	1,734,714		(31,043)		—		—		103,891		(235)		—		—
FHLMC and FNMA - Residential	3,408,385		(61,983)		21,532		(185)		1,040,474		(4,165)		22,749		(186)
FHLMC and FNMA - Commercial	—		—		417		(1)		—		—		420		(2)
Total investments in debt securities AFS	$	6,004,381	$	(98,375)	$	69,735	$	(1,361)	$	1,590,986	$	(5,743)	$	81,077	$	(1,440)

Gross Unrealized Loss and Fair Value of Debt Securities Held-to-maturity

The following table presents the aggregate amount of unrealized losses as of March 31, 2021 and December 31, 2020 on debt securities in the Company’s HTM investment portfolios classified according to the amount of time those securities have been in a continuous loss position:

	March 31, 2021								December 31, 2020
	Less than 12 months				12 months or longer				Less than 12 months				12 months or longer
(in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
MBS:
GNMA - Residential	$	979,040	$	(11,670)	$	—	$	—	$	212,471	$	(1,819)	$	—	$	—
GNMA - Commercial	1,653,806		(29,472)		—		—		155,263		(1,548)		—		—
Total investments in debt securities HTM	$	2,632,846	$	(41,142)	$	—	$	—	$	367,734	$	(3,367)	$	—	$	—

Gains (Losses) and Proceeds on Sales of Investment Securities

Proceeds from sales of investments in debt securities and the realized gross gains and losses from those sales were as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Proceeds from the sales of AFS securities	$	507,090	$	922,101
Gross realized gains	$	10,072	$	10,755
Gross realized losses	(198)		(1,476)
Net realized gains/(losses) (1)	$	9,874	$	9,279

(1)    Includes net realized gain/(losses) on trading securities of $(0.2) million, and $(1.4) million for the three-month periods ended March 31, 2021, and 2020, respectively.

Schedule of Other Investments

Other investments consisted of the following as of:

(in thousands)	March 31, 2021		December 31, 2020
FHLB of Pittsburgh and FRB stock	$	423,049	$	435,330
LIHTC investments	301,295		313,603
Equity securities not held for trading (1)	16,737		14,494
Interest-bearing deposits with an affiliate bank	1,000,000		750,000
Trading securities	37,194		40,435
Total	$	1,778,275	$	1,553,862

(1)    Includes $3.7 million and $1.4 million of equity certificates related to an off-balance sheet securitization as of March 31, 2021 and December 31, 2020, respectively.

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LOANS AND ALLOWANCE FOR CREDIT LOSSES (Tables)

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

Schedule of Loans Receivable

The following presents the composition of gross loans and leases HFI by portfolio and by rate type:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Amount		Percent		Amount		Percent
Commercial LHFI:
CRE loans	$	7,439,574	8.2	%	$	7,327,853	8.0	%
C&I loans	16,264,348		17.9	%	16,537,899		17.9	%
Multifamily loans	8,133,449		8.9	%	8,367,147		9.1	%
Other commercial(2)	7,465,082		8.2	%	7,455,504		8.1	%
Total commercial LHFI	39,302,453		43.2	%	39,688,403		43.1	%
Consumer loans secured by real estate:
Residential mortgages	6,162,035		6.8	%	6,590,168		7.2	%
Home equity loans and lines of credit	3,912,029		4.3	%	4,108,505		4.5	%
Total consumer loans secured by real estate	10,074,064		11.1	%	10,698,673		11.7	%
Consumer loans not secured by real estate:
RICs and auto loans	40,516,010		44.4	%	40,698,642		44.1	%
Personal unsecured loans	965,651		1.1	%	824,430		0.9	%
Other consumer(3)	201,178		0.2	%	223,034		0.2	%
Total consumer loans	51,756,903		56.8	%	52,444,779		56.9	%
Total LHFI(1)	$	91,059,356	100.0	%	$	92,133,182	100.0	%
Total LHFI:
Fixed rate	$	63,578,039	69.8	%	$	64,036,154	69.5	%
Variable rate	27,481,317		30.2	%	28,097,028		30.5	%
Total LHFI(1)	$	91,059,356	100.0	%	$	92,133,182	100.0	%

(1)Total LHFI includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. These items resulted in a net increase in the loan balances of $3.1 billion and $3.1 billion as of March 31, 2021 and December 31, 2020, respectively.

(2)Other commercial includes CEVF leveraged leases and loans.

(3)Other consumer primarily includes RV and marine loans.

Allowance for Credit Losses by Portfolio Segment

The activity in the ACL by portfolio segment for the three-month periods ended March 31, 2021 and 2020 was as follows:

	Three-Month Period Ended March 31, 2021
(in thousands)	Commercial		Consumer		Total
ALLL, beginning of period	$	752,196	$	6,586,297	$	7,338,493
Credit loss expense / (release of) credit loss expense) on loans	(21,846)		119,979		98,133
Charge-offs	(39,632)		(827,386)		(867,018)
Recoveries	25,629		564,918		590,547
Charge-offs, net of recoveries	(14,003)		(262,468)		(276,471)
ALLL, end of period	$	716,347	$	6,443,808	$	7,160,155
Reserve for unfunded lending commitments, beginning of period	$	119,129	$	27,326	$	146,455
Credit loss expense on unfunded lending commitments	(18,812)		(3,254)		(22,066)
Reserve for unfunded lending commitments, end of period	100,317		24,072		124,389
Total ACL, end of period	$	816,664	$	6,467,880	$	7,284,544

	Three-Month Period Ended March 31, 2020
(in thousands)	Commercial		Consumer		Unallocated		Total
ALLL, beginning of period	$	399,829	$	3,199,612	$	46,748	$	3,646,189
Day 1: Adjustment to allowance for adoption of ASU 2016-13	198,920		2,383,710		(46,748)		2,535,882
Credit loss expense on loans (1)	122,743		995,164		—		1,117,907
Charge-offs	(53,463)		(1,244,712)		—		(1,298,175)
Recoveries	10,676		611,256		—		621,932
Charge-offs, net of recoveries	(42,787)		(633,456)		—		(676,243)
ALLL, end of period	$	678,705	$	5,945,030	$	—	$	6,623,735
Reserve for unfunded lending commitments, beginning of period	$	85,934	$	5,892	$	—	$	91,826
Day 1: Adjustment to allowance for adoption of ASU 2016-13	10,081		330		—		10,411
Credit loss expense on unfunded lending commitments (1)	33,725		33,978		—		67,703
Reserve for unfunded lending commitments, end of period	129,740		40,200		—		169,940
Total ACL, end of period	$	808,445	$	5,985,230	$	—	$	6,793,675

(1) Includes a correction for the classification of ACL balances and certain activity between Commercial and Consumer from January 1, 2020 through March 31,

2020. This resulted in a cumulative $243.6 million reclassification required at March 31, 2020 increasing the Consumer and decreasing the Commercial ACL.

Schedule of Non-accrual Loans

The amortized cost basis of financial instruments that are either non-accrual with related expected credit loss or nonaccrual without related expected credit loss disaggregated by class of financing receivables and other non-performing assets is as follows:

	Non-accrual loans as of:				Non-accrual loans with no allowance		Interest Income recognized on nonaccrual loans
(in thousands)	March 31, 2021		December 31, 2020		March 31, 2021		March 31, 2021
Non-accrual loans:
Commercial:
CRE	$	109,405	$	106,751	$	75,521	$	—
C&I	106,968		107,053		50,145		199
Multifamily	72,511		72,392		63,660		—
Other commercial	25,299		20,019		279		—
Total commercial loans	314,183		306,215		189,605		199
Consumer:
Residential mortgages	175,072		160,172		88,118		—
Home equity loans and lines of credit	88,047		91,606		32,186		—
RICs and auto loans	844,998		1,174,317		175,064		25,973
Personal unsecured loans	—		—		—		—
Other consumer	5,592		6,325		51		—
Total consumer loans	1,113,709		1,432,420		295,419		25,973
Total non-accrual loans	1,427,892		1,738,635		485,024		26,172
OREO	24,909		29,799		—		—
Repossessed vehicles	233,207		204,653		—		—
Foreclosed and other repossessed assets	5,824		3,247		—		—
Total OREO and other repossessed assets	263,940		237,699		—		—
Total non-performing assets	$	1,691,832	$	1,976,334	$	485,024	$	26,172

Aging Analysis of Loan Portfolio

The age of amortized cost in past due loans and accruing loans 90 days or greater past due disaggregated by class of financing receivables is summarized as follows:

	As of:
		March 31, 2021
(in thousands)		30-89 Days Past Due		90 Days or Greater		Total Past Due		Current		Total Financing Receivables		Amortized Cost > 90 Days and Accruing
Commercial:
CRE(4)		$	15,720	$	43,896	$	59,616	$	7,405,039	$	7,464,655	$	—
C&I(1)		31,804		36,137		67,941		16,355,142		16,423,083		—
Multifamily		19,074		39,802		58,876		8,074,573		8,133,449		—
Other commercial(3)		73,793		5,254		79,047		7,386,097		7,465,144		48
Consumer:
Residential mortgages(2)		91,490		120,569		212,059		6,334,791		6,546,850		—
Home equity loans and lines of credit		21,611		66,556		88,167		3,823,862		3,912,029		—
RICs and auto loans		2,117,013		188,734		2,305,747		38,210,263		40,516,010		—
Personal unsecured loans		8,779		6,205		14,984		950,667		965,651		2,525
Other consumer		4,756		984		5,740		195,438		201,178		—
Total		$	2,384,040	$	508,137	$	2,892,177	$	88,735,872	$	91,628,049	$	2,573

(1) C&I loans includes $158.7 million of LHFS at March 31, 2021.

(2) Residential mortgages includes $384.8 million of LHFS at March 31, 2021.

(3) Other Commercial loans includes $0.1 million of LHFS at March 31, 2021.

(4) CRE loans include $25.1 million of LHFS at March 31, 2021.

	As of
		December 31, 2020
(in thousands)		30-89 Days Past Due		90 Days or Greater		Total Past Due		Current		Total Financing Receivables		Recorded Investment > 90 Days and Accruing
Commercial:
CRE		$	41,320	$	70,304	$	111,624	$	7,244,247	$	7,355,871	$	—
C&I (1)		59,759		45,883		105,642		16,654,606		16,760,248		—
Multifamily		47,116		66,664		113,780		8,257,122		8,370,902		—
Other commercial		80,993		9,214		90,207		7,365,629		7,455,836		56
Consumer:
Residential mortgages(2)		209,274		111,698		320,972		6,673,411		6,994,383		—
Home equity loans and lines of credit		31,488		72,197		103,685		4,004,820		4,108,505		—
RICs and auto loans		2,944,376		284,985		3,229,361		38,143,329		41,372,690		—
Personal unsecured loans(3)		56,041		56,582		112,623		1,605,286		1,717,909		52,807
Other consumer		5,358		1,688		7,046		215,988		223,034		—
Total		$	3,475,725	$	719,215	$	4,194,940	$	90,164,438	$	94,359,378	$	52,863

(1)C&I loans included $222.3 million of LHFS at December 31, 2020.

(2) Residential mortgages included $404.2 million of LHFS at December 31, 2020.

(3) Personal unsecured loans included $893.5 million of LHFS at December 31, 2020.

(4) RICs and auto loans includes $674.0 million of LHFS at December 31, 2020.

(5) Multifamily loans includes $3.8 million of LHFS at December 31, 2020.

(6) Other Commercial loans includes $0.3 million of LHFS at December 31, 2020.

(7) CRE loans include $28.0 million of LHFS at December 31, 2020.

Financing Receivable Credit Quality Indicators

Amortized cost basis of loans in the commercial portfolio segment by credit quality indicator, class of financing receivable, and year of origination are summarized as follows:

March 31, 2021	Commercial Loan Portfolio (1)
(dollars in thousands)	Amortized Cost by Origination Year
Regulatory Rating:	2021(3)		2020		2019		2018		2017		Prior		Total
CRE
Pass	$	103,522	$	806,065	$	1,479,764	$	1,516,046	$	692,812	$	2,005,757	$	6,603,966
Special mention	—		30,361		68,072		78,087		149,729		99,131		425,380
Substandard	—		11,282		34,473		107,217		33,962		248,375		435,309
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total CRE	$	103,522	$	847,708	$	1,582,309	$	1,701,350	$	876,503	$	2,353,263	$	7,464,655
C&I
Pass	$	1,313,051	$	4,282,186	$	3,075,735	$	2,038,193	$	811,732	$	2,770,312	$	14,291,209
Special mention	8,787		15,517		164,262		154,776		33,270		301,234		677,846
Substandard	13,504		52,311		15,722		158,401		56,482		249,089		545,509
Doubtful	1,535		2,387		—		—		1,367		—		5,289
N/A(2)	145,332		383,326		274,674		67,527		13,081		19,290		903,230
Total C&I	$	1,482,209	$	4,735,727	$	3,530,393	$	2,418,897	$	915,932	$	3,339,925	$	16,423,083
Multifamily
Pass	$	244,242	$	807,657	$	1,874,793	$	1,123,727	$	1,008,606	$	1,684,412	$	6,743,437
Special mention	—		46,000		25,105		136,006		164,125		76,812		448,048
Substandard	—		26,355		207,070		271,100		222,205		215,234		941,964
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total Multifamily	$	244,242	$	880,012	$	2,106,968	$	1,530,833	$	1,394,936	$	1,976,458	$	8,133,449
Remaining commercial
Pass	$	1,168,060	$	2,808,636	$	1,241,906	$	679,578	$	379,362	$	1,141,550	$	7,419,092
Special mention	—		50		1,999		4,332		87		6,900		13,368
Substandard	—		2,633		6,714		6,480		3,776		12,733		32,336
Doubtful	261		—		—		87		—		—		348
N/A	—		—		—		—		—		—		—
Total Remaining commercial	$	1,168,321	$	2,811,319	$	1,250,619	$	690,477	$	383,225	$	1,161,183	$	7,465,144
Total Commercial loans
Pass	$	2,828,875	$	8,704,544	$	7,672,198	$	5,357,544	$	2,892,512	$	7,602,031	$	35,057,704
Special mention	8,787		91,928		259,438		373,201		347,211		484,077		1,564,642
Substandard	13,504		92,581		263,979		543,198		316,425		725,431		1,955,118
Doubtful	1,796		2,387		—		87		1,367		—		5,637
N/A(2)	145,332		383,326		274,674		67,527		13,081		19,290		903,230
Total commercial loans	$	2,998,294	$	9,274,766	$	8,470,289	$	6,341,557	$	3,570,596	$	8,830,829	$	39,486,331

(1)Includes $183.9 million of LHFS at March 31, 2021.

(2)Consists of loans that have not been assigned a regulatory rating.

(3)Loans originated during the year-to-date ended March 31, 2021.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

December 31, 2020	Commercial Loan Portfolio (1)
(dollars in thousands)	Amortized Cost by Origination Year
Regulatory Rating:	2020(3)		2019		2018		2017		2016		Prior		Total
CRE
Pass	$	722,210	$	1,424,392	$	1,656,560	$	816,607	$	542,979	$	1,536,812	$	6,699,560
Special mention	28,876		15,480		81,167		43,368		79,555		83,751		332,197
Substandard	8,259		16,609		29,761		33,833		45,936		189,716		324,114
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total CRE	$	759,345	$	1,456,481	$	1,767,488	$	893,808	$	668,470	$	1,810,279	$	7,355,871
C&I
Pass	$	4,661,409	$	3,365,828	$	2,798,209	$	868,373	$	585,083	$	2,305,305	$	14,584,207
Special mention	11,000		136,413		134,388		49,601		99,042		254,102		684,546
Substandard	60,034		15,309		173,900		59,814		84,642		213,908		607,607
Doubtful	3,153		145		80		1,616		1,282		11,226		17,502
N/A(2)	411,319		294,652		75,091		15,101		15,388		54,835		866,386
Total C&I	$	5,146,915	$	3,812,347	$	3,181,668	$	994,505	$	785,437	$	2,839,376	$	16,760,248
Multifamily
Pass	$	880,199	$	1,938,271	$	1,361,178	$	1,198,819	$	503,267	$	1,365,066	$	7,246,800
Special mention	—		39,433		147,872		110,906		31,348		59,072		388,631
Substandard	5,355		104,945		203,437		148,251		49,445		224,038		735,471
Doubtful	—		—		—		—		—		—		—
N/A	—		—		—		—		—		—		—
Total Multifamily	$	885,554	$	2,082,649	$	1,712,487	$	1,457,976	$	584,060	$	1,648,176	$	8,370,902
Remaining commercial
Pass	$	3,530,625	$	1,416,704	$	766,454	$	443,244	$	199,297	$	1,038,584	$	7,394,908
Special mention	53		11,096		11,271		105		83		8,102		30,710
Substandard	2,115		3,974		4,181		4,246		5,983		9,160		29,659
Doubtful	351		—		99		—		101		8		559
N/A	—		—		—		—		—		—		—
Total Remaining commercial	$	3,533,144	$	1,431,774	$	782,005	$	447,595	$	205,464	$	1,055,854	$	7,455,836
Total Commercial loans
Pass	$	9,794,443	$	8,145,195	$	6,582,401	$	3,327,043	$	1,830,626	$	6,245,767	$	35,925,475
Special mention	39,929		202,422		374,698		203,980		210,028		405,027		1,436,084
Substandard	75,763		140,837		411,279		246,144		186,006		636,822		1,696,851
Doubtful	3,504		145		179		1,616		1,383		11,234		18,061
N/A(2)	411,319		294,652		75,091		15,101		15,388		54,835		866,386
Total commercial loans	$	10,324,958	$	8,783,251	$	7,443,648	$	3,793,884	$	2,243,431	$	7,353,685	$	39,942,857

(1)Includes $254.5 million of LHFS at December 31, 2020.

(2)Consists of loans that have not been assigned a regulatory rating.

(3)Loans originated during the year ended December 31, 2020.

Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score determined at origination as follows:

As of March 31, 2021	RICs and auto loans
(dollars in thousands)	Amortized Cost by Origination Year(3)
Credit Score Range	2021(2)		2020		2019		2018		2017		Prior		Total		Percent
No FICO(1)	$	421,665	$	1,177,775	$	720,807	$	389,629	$	397,597	$	278,547	$	3,386,020	8.4	%
<600	1,906,288		5,571,043		3,909,143		2,332,641		969,295		1,054,874		15,743,284		38.8	%
600-639	913,689		2,445,588		1,656,253		863,647		282,896		309,232		6,471,305		16.0	%
>=640	2,758,390		6,234,481		4,243,550		1,201,264		222,718		254,998		14,915,401		36.8	%
Total	$	6,000,032	$	15,428,887	$	10,529,753	$	4,787,181	$	1,872,506	$	1,897,651	$	40,516,010	100.0	%

(1)    Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model.

(2)     Loans originated during the year-to-date ended March 31, 2021.

(3)    Excludes LHFS.

As of December 31, 2020	RICs and auto loans
(dollars in thousands)	Amortized Cost by Origination Year(3)
Credit Score Range	2020(2)		2019		2018		2017		2016		Prior		Total		Percent
No FICO(1)	$	1,326,026	$	839,412	$	450,539	$	484,975	$	230,382	$	142,746	$	3,474,080	8.5	%
<600	6,056,260		4,373,991		2,648,215		1,126,742		685,830		634,480		15,525,518		38.2	%
600-639	2,782,566		1,912,731		1,001,985		335,111		229,690		173,501		6,435,584		15.8	%
>=640	8,427,478		4,832,173		1,382,133		264,635		200,430		156,611		15,263,460		37.5	%
Total	$	18,592,330	$	11,958,307	$	5,482,872	$	2,211,463	$	1,346,332	$	1,107,338	$	40,698,642	100.0	%

(1)    Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model.

(2)     Loans originated during the year ended December 31, 2020.

(3)    Excludes LHFS.

Schedule of Financing Receivable by LTV

Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows:

As of March 31, 2021	Residential Mortgages(1)(3)
(dollars in thousands)	Amortized Cost by Origination Year
FICO Score	2021(4)		2020		2019		2018		2017		Prior		Grand Total
N/A(2)
LTV <= 70%	$	—	$	744	$	—	$	518	$	497	$	3,110	$	4,869
70.01-80%	—		—		—		—		—		—		—
80.01-90%	—		—		—		—		—		—		—
90.01-100%	—		—		—		—		—		—		—
100.01-110%	—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—
LTV - N/A(2)	37,071		2,914		2,515		1,382		1,797		6,923		52,602
<600
LTV <= 70%	$	—	$	1,185	$	6,274	$	9,679	$	12,297	$	115,123	$	144,558
70.01-80%	—		1,569		5,241		7,130		7,199		4,239		25,378
80.01-90%	—		1,090		9,759		5,717		414		624		17,604
90.01-100%	—		231		122		—		—		540		893
100.01-110%	—		—		—		—		—		109		109
LTV>110%	—		—		—		—		—		1,294		1,294
LTV - N/A(2)	—		—		—		—		—		58		58
600-639
LTV <= 70%	$	70	$	2,158	$	5,122	$	6,220	$	8,739	$	83,708	$	106,017
70.01-80%	114		4,441		5,400		2,293		6,364		4,743		23,355
80.01-90%	—		2,137		7,927		3,136		328		516		14,044
90.01-100%	—		1,811		—		—		—		522		2,333
100.01-110%	—		—		—		—		—		588		588
LTV>110%	—		—		—		—		—		30		30
LTV - N/A(2)	—		—		—		—		—		30		30
640-679
LTV <= 70%	$	364	$	13,521	$	18,014	$	19,350	$	27,351	$	146,119	$	224,719
70.01-80%	—		12,550		12,814		6,717		6,190		5,061		43,332
80.01-90%	276		4,614		20,201		8,902		488		1,638		36,119
90.01-100%	2,130		8,881		304		—		—		519		11,834
100.01-110%	—		—		—		—		—		186		186
LTV>110%	—		—		—		—		—		205		205
LTV - N/A(2)	—		—		—		—		—		—		—
680-719
LTV <= 70%	$	8,075	$	36,981	$	53,762	$	41,202	$	56,384	$	226,857	$	423,261
70.01-80%	7,232		24,255		30,992		14,872		11,216		6,184		94,751
80.01-90%	139		11,481		37,592		14,042		342		887		64,483
90.01-100%	8,221		18,874		—		—		—		317		27,412
100.01-110%	—		—		—		—		—		241		241
LTV>110%	—		—		—		—		—		699		699
LTV - N/A(2)	—		—		—		—		—		69		69
720-759
LTV <= 70%	$	47,926	$	115,245	$	89,795	$	83,558	$	128,900	$	371,639	$	837,063
70.01-80%	23,345		81,305		53,647		23,528		21,989		10,535		214,349
80.01-90%	938		21,755		64,492		20,687		364		1,965		110,201
90.01-100%	6,612		28,628		455		—		—		280		35,975
100.01-110%	—		—		—		—		—		529		529
LTV>110%	—		—		—		—		—		314		314
LTV - N/A(2)	—		—		—		—		—		113		113
>=760
LTV <= 70%	$	95,639	$	451,895	$	299,613	$	205,110	$	375,279	$	1,395,556	$	2,823,092
70.01-80%	63,426		225,510		161,885		45,390		49,518		14,255		559,984
80.01-90%	4,505		56,989		117,564		32,160		739		3,989		215,946
90.01-100%	6,963		32,122		69		—		568		804		40,526
100.01-110%	—		—		—		—		—		942		942
LTV>110%	—		—		—		—		—		1,592		1,592
LTV - N/A(2)	—		—		—		—		—		336		336
Total - All FICO Bands
LTV <= 70%	$	152,074	$	621,729	$	472,580	$	365,637	$	609,447	$	2,342,112	$	4,563,579
70.01-80%	94,117		349,630		269,979		99,930		102,476		45,017		961,149
80.01-90%	5,858		98,066		257,535		84,644		2,675		9,619		458,397
90.01-100%	23,926		90,547		950		—		568		2,982		118,973
100.01-110%	—		—		—		—		—		2,595		2,595
LTV>110%	—		—		—		—		—		4,134		4,134
LTV - N/A(2)	37,071		2,914		2,515		1,382		1,797		7,529		53,208
Grand Total	$	313,046	$	1,162,886	$	1,003,559	$	551,593	$	716,963	$	2,413,988	$	6,162,035

(1) Excludes LHFS.

(2) Balances in the "N/A" range for LTV or FICO score primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable.

(3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company.

(4) Loans originated during the year-to-date ended March 31, 2021.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of March 31, 2021	Home Equity Loans and Lines of Credit(2)
(in thousands)	Amortized Cost by Origination Year
FICO Score	2021(4)		2020		2019		2018		2017		Prior		Total		Revolving
N/A(2)
LTV <= 70%	$	—	$	80	$	—	$	246	$	147	$	853	$	1,326	$	1,326
70.01-90%	—		—		30		—		—		—		30		30
90.01-110%	—		—		30		—		—		—		30		30
LTV>110%	—		—		—		—		—		—		—		—
LTV - N/A(2)	649		3,837		4,957		6,099		5,821		84,661		106,024		52,289
<600
LTV <= 70%	$	—	$	526	$	2,735	$	9,700	$	11,394	$	129,911	$	154,266	$	135,697
70.01-90%	—		413		1,295		2,206		1,262		11,051		16,227		14,302
90.01-110%	—		—		—		—		—		1,405		1,405		1,141
LTV>110%	—		—		—		—		—		1,270		1,270		1,255
LTV - N/A(2)	—		—		—		—		15		541		556		535
600-639
LTV <= 70%	$	—	$	1,518	$	3,225	$	9,354	$	11,965	$	109,133	$	135,195	$	127,298
70.01-90%	—		368		3,747		4,030		2,061		7,484		17,690		16,694
90.01-110%	—		—		—		—		—		1,902		1,902		1,806
LTV>110%	—		—		—		—		—		2,871		2,871		2,645
LTV - N/A(2)	—		—		—		—		—		13		13		13
640-679
LTV <= 70%	$	132	$	5,856	$	14,174	$	21,457	$	26,246	$	158,816	$	226,681	$	216,693
70.01-90%	—		1,564		6,201		6,432		1,801		15,252		31,250		30,474
90.01-110%	—		—		56		—		—		5,416		5,472		4,943
LTV>110%	—		47		—		—		—		2,140		2,187		1,828
LTV - N/A(2)	—		—		—		—		100		82		182		162
680-719
LTV <= 70%	$	4,580	$	25,733	$	31,926	$	49,428	$	53,745	$	281,152	$	446,564	$	433,170
70.01-90%	153		5,964		13,978		14,180		5,518		22,178		61,971		61,234
90.01-110%	—		—		—		—		—		5,592		5,592		5,179
LTV>110%	—		—		—		—		—		4,933		4,933		4,773
LTV - N/A(2)	—		60		85		—		—		117		262		262
720-759
LTV <= 70%	$	7,177	$	39,711	$	53,423	$	69,503	$	83,499	$	396,208	$	649,521	$	636,513
70.01-90%	200		14,659		21,770		22,507		7,628		32,473		99,237		97,946
90.01-110%	—		—		69		—		—		5,698		5,767		5,000
LTV>110%	—		—		—		—		—		6,354		6,354		6,299
LTV - N/A(2)	—		86		65		—		65		121		337		325
>=760
LTV <= 70%	$	16,902	$	122,855	$	150,638	$	185,603	$	193,382	$	1,013,251	$	1,682,631	$	1,648,185
70.01-90%	88		26,905		50,397		41,323		15,887		78,916		213,516		209,872
90.01-110%	—		421		7		—		—		18,338		18,766		17,678
LTV>110%	26		699		54		—		—		9,822		10,601		10,098
LTV - N/A(2)	10		227		550		126		67		420		1,400		1,400
Total - All FICO Bands
LTV <= 70%	$	28,791	$	196,279	$	256,121	$	345,291	$	380,378	$	2,089,324	$	3,296,184	$	3,198,882
LTV 70.01 - 90%	441		49,873		97,418		90,678		34,157		167,354		439,921		430,552
LTV 90.01 - 110%	—		421		162		—		—		38,351		38,934		35,777
LTV>110%	26		746		54		—		—		27,390		28,216		26,898
LTV - N/A(2)	659		4,210		5,657		6,225		6,068		85,955		108,774		54,986
Grand Total	$	29,917	$	251,529	$	359,412	$	442,194	$	420,603	$	2,408,374	$	3,912,029	$	3,747,095

(1) - (4) Refer to corresponding notes above.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of December 31, 2020	Residential Mortgages(1)(3)
(dollars in thousands)	Amortized Cost by Origination Year
FICO Score	2020(4)		2019		2018		2017		2016		Prior		Grand Total
N/A(2)
LTV <= 70%	$	750	$	—	$	521	$	500	$	—	$	3,148	$	4,919
70.01-80%	—		—		—		—		—		—		—
80.01-90%	—		—		—		—		—		—		—
90.01-100%	—		—		—		—		—		—		—
100.01-110%	—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—
LTV - N/A(2)	109,388		2,170		1,200		1,547		1,485		4,410		120,200
<600
LTV <= 70%	$	876	$	3,988	$	6,255	$	13,646	$	13,775	$	109,076	$	147,616
70.01-80%	1,053		5,235		4,603		7,707		3,406		2,832		24,836
80.01-90%	221		8,801		8,442		1,577		—		1,102		20,143
90.01-100%	292		2,792		—		—		219		690		3,993
100.01-110%	—		—		—		—		—		353		353
LTV>110%	—		—		—		—		—		1,445		1,445
LTV - N/A(2)	—		—		—		—		—		92		92
600-639
LTV <= 70%	$	3,058	$	3,923	$	4,275	$	11,593	$	10,710	$	81,496	$	115,055
70.01-80%	1,585		4,839		3,901		5,300		2,040		2,935		20,600
80.01-90%	1,233		6,910		5,693		1,870		249		581		16,536
90.01-100%	2,321		2,364		—		—		—		193		4,878
100.01-110%	—		—		—		—		—		707		707
LTV>110%	—		—		—		—		—		333		333
LTV - N/A(2)	—		—		—		—		—		—		—
640-679
LTV <= 70%	$	11,264	$	21,946	$	17,039	$	24,447	$	26,992	$	124,559	$	226,247
70.01-80%	12,585		18,756		8,079		7,117		1,377		2,426		50,340
80.01-90%	2,385		18,975		12,715		1,265		—		1,108		36,448
90.01-100%	7,256		4,501		—		—		—		573		12,330
100.01-110%	—		—		—		—		—		240		240
LTV>110%	—		—		—		—		—		432		432
LTV - N/A(2)	—		—		—		—		—		—		—
680-719
LTV <= 70%	$	34,802	$	49,625	$	41,447	$	56,362	$	54,836	$	196,173	$	433,245
70.01-80%	38,582		37,546		20,202		18,615		5,047		4,556		124,548
80.01-90%	7,616		39,239		22,510		2,195		—		3,025		74,585
90.01-100%	29,050		8,147		—		—		—		526		37,723
100.01-110%	101		—		—		—		—		475		576
LTV>110%	—		—		—		—		—		802		802
LTV - N/A(2)	—		—		—		—		—		73		73
720-759
LTV <= 70%	$	105,769	$	89,140	$	88,485	$	145,301	$	132,720	$	285,308	$	846,723
70.01-80%	81,595		62,488		29,767		25,421		8,163		5,334		212,768
80.01-90%	16,714		57,807		30,850		2,754		355		1,566		110,046
90.01-100%	37,846		12,066		—		—		—		563		50,475
100.01-110%	—		—		—		—		—		68		68
LTV>110%	—		—		—		—		—		206		206
LTV - N/A(2)	—		—		—		—		—		227		227
>=760
LTV <= 70%	$	381,713	$	335,559	$	224,505	$	456,792	$	527,624	$	1,066,295	$	2,992,488
70.01-80%	221,896		227,139		71,681		48,411		17,893		8,473		595,493
80.01-90%	42,464		134,309		50,128		7,977		—		3,886		238,764
90.01-100%	37,279		21,057		—		—		74		1,419		59,829
100.01-110%	—		—		—		571		—		1,008		1,579
LTV>110%	—		—		—		—		92		1,734		1,826
LTV - N/A(2)	—		—		—		—		—		381		381
Total - All FICO Bands
LTV <= 70%	$	538,232	$	504,181	$	382,527	$	708,641	$	766,657	$	1,866,055	$	4,766,293
70.01-80%	357,296		356,003		138,233		112,571		37,926		26,556		1,028,585
80.01-90%	70,633		266,041		130,338		17,638		604		11,268		496,522
90.01-100%	114,044		50,927		—		—		293		3,964		169,228
100.01-110%	101		—		—		571		—		2,851		3,523
LTV>110%	—		—		—		—		92		4,952		5,044
LTV - N/A(2)	109,388		2,170		1,200		1,547		1,485		5,183		120,973
Grand Total	$	1,189,694	$	1,179,322	$	652,298	$	840,968	$	807,057	$	1,920,829	$	6,590,168

(1) Excludes LHFS.

(2) Balances in the "N/A" range for LTV or FICO score primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable.

(3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company.

(4) Loans originated during the year ended December 31, 2020.

NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued)

As of December 31, 2020	Home Equity Loans and Lines of Credit(2)
(in thousands)	Amortized Cost by Origination Year
FICO Score	2020(4)		2019		2018		2017		2016		Prior		Total		Revolving
N/A(2)
LTV <= 70%	$	—	$	—	$	—	$	—	$	77	$	531	$	608	$	608
70.01-90%	8		—		—		—		—		—		8		8
90.01-110%	—		—		—		—		—		—		—		—
LTV>110%	—		—		—		—		—		—		—		—
LTV - N/A(2)	2,840		4,407		5,504		5,514		4,083		83,060		105,408		53,654
<600
LTV <= 70%	$	727	$	3,389	$	7,255	$	10,780	$	15,566	$	121,240	$	158,957	$	137,921
70.01-90%	238		1,901		4,029		2,727		1,698		13,383		23,976		21,484
90.01-110%	—		—		—		—		—		2,389		2,389		2,017
LTV>110%	—		—		—		—		—		2,391		2,391		2,369
LTV - N/A(2)	—		—		—		15		—		562		577		555
600-639
LTV <= 70%	$	1,265	$	2,589	$	8,921	$	13,240	$	11,873	$	100,148	$	138,036	$	128,515
70.01-90%	728		3,149		5,618		2,491		433		8,812		21,231		19,784
90.01-110%	—		—		—		—		—		1,803		1,803		1,706
LTV>110%	—		—		—		—		—		3,235		3,235		2,858
LTV - N/A(2)	—		—		—		—		—		51		51		29
640-679
LTV <= 70%	$	4,983	$	15,432	$	23,718	$	26,211	$	19,167	$	152,823	$	242,334	$	231,152
70.01-90%	2,166		8,599		10,455		5,391		1,377		17,425		45,413		44,187
90.01-110%	—		53		—		—		—		6,279		6,332		5,784
LTV>110%	48		—		—		—		—		723		771		533
LTV - N/A(2)	95		—		—		100		—		70		265		265
680-719
LTV <= 70%	$	26,177	$	31,112	$	49,618	$	53,778	$	49,893	$	249,565	$	460,143	$	444,254
70.01-90%	8,483		17,515		19,442		11,250		2,996		24,541		84,227		82,534
90.01-110%	90		—		—		—		—		7,810		7,900		7,128
LTV>110%	—		—		—		—		—		5,756		5,756		5,477
LTV - N/A(2)	—		144		—		63		—		149		356		351
720-759
LTV <= 70%	$	39,927	$	49,716	$	62,795	$	79,821	$	68,503	$	348,679	$	649,441	$	634,206
70.01-90%	14,064		28,552		30,553		15,094		5,386		35,066		128,715		126,755
90.01-110%	—		69		—		—		—		8,270		8,339		7,128
LTV>110%	—		—		—		—		—		7,611		7,611		7,313
LTV - N/A(2)	35		56		—		253		—		122		466		466
>=760
LTV <= 70%	$	112,532	$	149,381	$	178,602	$	188,693	$	156,633	$	896,901	$	1,682,742	$	1,646,127
70.01-90%	30,306		61,647		60,023		34,640		11,120		86,265		284,001		280,811
90.01-110%	396		21		—		—		—		22,839		23,256		22,252
LTV>110%	710		62		—		—		—		9,700		10,472		9,899
LTV - N/A(2)	185		554		129		68		—		359		1,295		1,284
Total - All FICO Bands
LTV <= 70%	$	185,611	$	251,619	$	330,909	$	372,523	$	321,712	$	1,869,887	$	3,332,261	$	3,222,783
LTV 70.01 - 90%	55,993		121,363		130,120		71,593		23,010		185,492		587,571		575,563
LTV 90.01 - 110%	486		143		—		—		—		49,390		50,019		46,015
LTV>110%	758		62		—		—		—		29,416		30,236		28,449
LTV - N/A(2)	3,155		5,161		5,633		6,013		4,083		84,373		108,418		56,604
Grand Total	$	246,003	$	378,348	$	466,662	$	450,129	$	348,805	$	2,218,558	$	4,108,505	$	3,929,414

(1) - (4) Refer to corresponding notes above

Summary of Performing and Non-performing TDRs

The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated:

(in thousands)	March 31, 2021		December 31, 2020
Performing	$	4,352,785	$	3,850,622
Non-performing	451,192		473,507
Total (1)	$	4,803,977	$	4,324,129

(1) Excludes LHFS.

Schedule of Troubled Debt Restructurings

The following tables detail the activity of TDRs for the three-month periods ended March 31, 2021 and 2020:

	Three-Month Period Ended March 31, 2021
	Number of Contracts	Pre-TDR Amortized Cost(1)		Post-TDR Amortized Cost(2)
	(dollars in thousands)
Commercial:
CRE	3	$	7,952	$	7,952
C&I	311	15,512		15,568
Other commercial	164	13,635		13,635
Consumer:
Residential mortgages(3)	93	20,109		19,990
Home equity loans and lines of credit	43	4,542		4,748
RICs and auto loans	45,665	953,819		959,309
Personal unsecured loans	25	248		244
Other consumer	9	408		408
Total	46,313	$	1,016,225	$	1,021,854

(1) Pre-TDR modification amount is the month-end balance prior to the month in which the modification occurred.

(2) Post-TDR modification amount is the month-end balance for the month in which the modification occurred.

(3) The post-TDR modification amounts for residential mortgages exclude interest reserves.

	Three-Month Period Ended March 31, 2020
	Number of Contracts	Pre-TDR Recorded Investment(1)		Post-TDR Recorded Investment(2)
	(dollars in thousands)
Commercial:
CRE	4	$	2,287	$	2,282
C&I	35	834		837
Other commercial	1	45		45
Consumer:
Residential mortgages(3)	14	1,916		2,060
Home equity loans and lines of credit	28	2,074		2,095
RICs and auto loans	9,867	178,057		178,435
Personal unsecured loans	1	—		—
Other consumer	1	12		12
Total	9,951	$	185,225	$	185,766

(1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred.

(2)Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred.

(3)The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves.The following table details period-end amortized cost balances of TDRs that became TDRs during the past twelve-month period and have subsequently defaulted during the three-month periods ended March 31, 2021 and 2020, respectively.

	Three-Month Period Ended March 31,
	2021			2020
	Number of Contracts	Recorded Investment(1)		Number of Contracts	Recorded Investment(1)
	(dollars in thousands)
Commercial
CRE	—	$	—	14	$	2,909
C&I	30	1,172		12	7,390
Multifamily	—	—		—	—
Other commercial	1	17		1	45
Consumer:
Residential mortgages	—	—		22	3,347
Home equity loans and lines of credit	1	613		15	2,094
RICs and auto loans	5,656	110,780		4,086	69,239
Personal unsecured loans	—	—		10	101
Other consumer	—	—		—	—
Total	5,688	$	112,582	4,160	$	85,125

(1)Represents the period-end balance. Does not include Chapter 7 bankruptcy TDRs.

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OPERATING LEASE ASSETS, NET (Tables)

3 Months Ended

Mar. 31, 2021

Leases [Abstract]

Schedule of Operating Lease Assets, Net

Operating lease assets, net consisted of the following as of March 31, 2021 and December 31, 2020:

(in thousands)	March 31, 2021		December 31, 2020
Leased vehicles	$	21,907,106	$	22,056,063
Less: accumulated depreciation	(4,633,289)		(4,796,595)
Depreciated net capitalized cost	17,273,817		17,259,468
Manufacturer Subvention payments, net of accretion	(867,231)		(934,381)
Origination fees and other costs	71,638		66,020
Leased vehicles, net	16,478,224		16,391,107
Commercial equipment vehicles and aircraft, gross	28,624		28,661
Less: accumulated depreciation	(7,781)		(6,839)
Commercial equipment vehicles and aircraft, net	20,843		21,822
Total operating lease assets, net	$	16,499,067	$	16,412,929

Schedule of Future Minimum Rental Payments Due to the Company Under Operating Leases

The following summarizes the future minimum rental payments due to the Company as lessor under operating leases as of March 31, 2021 (in thousands):

2021	$	2,166,282
2022	1,680,876
2023	881,298
2024	74,450
2025	2,579
Thereafter	5,472
Total	$	4,810,957

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GOODWILL AND OTHER INTANGIBLES (Tables)

3 Months Ended

Mar. 31, 2021

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The following table presents the Company's goodwill by its reporting units as of March 31, 2021:

(in thousands)	CBB		C&I		CRE & VF		CIB		SC		Total
Goodwill at March 31, 2021	$	297,802	$	52,198	$	1,095,071	$	131,130	$	1,019,960	$	2,596,161

Schedule of Finite-Lived Intangible Assets

The following table details amounts related to the Company's intangible assets subject to amortization for the dates indicated.

	March 31, 2021				December 31, 2020
(in thousands)	Net Carrying Amount		Accumulated Amortization		Net Carrying Amount		Accumulated Amortization
Intangibles subject to amortization:
Dealer networks	$	301,583	$	(278,417)	$	308,768	$	(271,232)
Chrysler relationship	31,250		(107,500)		35,000		(103,750)
Trade name	12,000		(6,000)		12,300		(5,700)
Other intangibles	1,428		(55,745)		1,479		(55,694)
Total intangibles subject to amortization	$	346,261	$	(447,662)	$	357,547	$	(436,376)

Schedule of Finite-Lived Intangible Assets, Future Amortization Expense

The estimated aggregate amortization expense related to intangibles, excluding any impairment charges, for each of the five succeeding calendar years ending December 31 is:

Year	Calendar Year Amount		Recorded To Date		Remaining Amount To Record
	(in thousands)
2021	$	39,904	$	11,286	$	28,618
2022	39,901		—		39,901
2023	28,649		—		28,649
2024	24,792		—		24,792
2025	24,757		—		24,757
Thereafter	199,544		—		199,544

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OTHER ASSETS (Tables)

3 Months Ended

Mar. 31, 2021

Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]

Schedule of Other Assets

The following is a detail of items that comprised Other assets at March 31, 2021 and December 31, 2020:

(in thousands)	March 31, 2021		December 31, 2020
Operating lease ROU assets	$	530,360	$	540,222
Deferred tax assets	—		11,114
Accrued interest receivable	554,748		634,509
Derivative assets at fair value	904,932		1,219,090
Other repossessed assets	239,031		207,900
Equity method investments	255,173		272,633
MSRs	86,653		77,545
OREO	24,909		29,799
Income tax receivables	186,211		225,736
Prepaid expense	253,491		225,251
Miscellaneous assets and receivables	602,856		608,431
Total Other assets	$	3,638,364	$	4,052,230

Maturity of Lease Liabilities

Supplemental balance sheet information related to leases was as follows:

Maturity of Lease Liabilities at March 31, 2021	Total Operating leases
	(in thousands)
2021	$	103,242
2022	129,374
2023	112,349
2024	97,056
2025	71,950
Thereafter	142,678
Total lease liabilities	$	656,649
Less: Interest	(56,763)
Present value of lease liabilities	$	599,886

Operating Lease Term, Rate and Other Information

Supplemental Balance Sheet Information	March 31, 2021	December 31, 2020
Operating lease ROU assets	$530,360	$540,222
Other liabilities	599,886	606,000
Weighted-average remaining lease term (years)	6.3	6.5
Weighted-average discount rate	2.9%	2.9%

	Three-Month Period Ended March 31,
Other Information	2021		2020
	(in thousands)
Operating cash flows from operating leases(1)	$	(35,499)	$	(33,110)
Leased assets obtained in exchange for new operating lease liabilities	$	15,653	$	4,372

(1) Activity is included within the net change in other liabilities on the Consolidated SCF.

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VIEs (Tables)

3 Months Ended

Mar. 31, 2021

Variable Interest Entity and Securitizations [Abstract]

Schedule of Variable Interest Entities

The assets of consolidated VIEs presented based upon the legal transfer of the underlying assets in order to reflect legal ownership, that can be used only to settle obligations of the consolidated VIEs and the liabilities of those entities for which creditors (or beneficial interest holders) do not have recourse to the Company's general credit, were as follows:

(in thousands)	March 31, 2021		December 31, 2020
Assets
Restricted cash	$	2,040,255	$	1,737,021
LHFS	—		581,938
LHFI	22,335,539		22,572,549
Operating lease assets, net	16,478,224		16,391,107
Various other assets	842,105		791,306
Total Assets	$	41,696,123	$	42,073,921
Liabilities
Notes payable	$	29,670,906	$	31,700,709
Various other liabilities	55,669		84,922
Total Liabilities	$	29,726,575	$	31,785,631

Summary of Cash Flows Received

A summary of the cash flows received from the consolidated Trusts for the three-month periods ended March 31, 2021, and 2020 is as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Assets securitized	$	4,123,051	$	6,675,730
Net proceeds from new securitizations (1)	$	3,586,124	$	3,876,529
Net proceeds from sale of retained bonds	63,781		54,467
Cash received for servicing fees (2)	228,188		246,743
Net distributions from Trusts (2)	1,140,377		866,936
Total cash received from Trusts	$	5,018,470	$	5,044,675

(1) Includes additional advances on existing securitizations.

(2) These amounts are not reflected in the accompanying Condensed Consolidated SCF because the cash flows are between the VIEs and other entities included in the consolidation.

Schedule of Off-balance Sheet Variable Interest Entities Portfolio

The portfolio was comprised as follows:

(in thousands)	March 31, 2021		December 31, 2020
Related party SPAIN securitizations	$	1,021,099	$	1,214,644
Third party SCART serviced securitizations	2,623,575		929,429
Third party CCAP securitizations	63,188		82,713
Total serviced for other portfolio	$	3,707,862	$	2,226,786

Summary of Securitization Transactions

A summary of cash flows received from Trusts for the three-month periods ended March 31, 2021 and 2020, respectively, were as follows:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Receivables securitized (1)	$	1,891,278	$	—
Net proceeds from new securitizations	1,779,532		—
Cash received for servicing fees	6,726		6,179
Total cash received from Trusts	$	1,786,258	$	6,179

(1) Represents the unpaid principal balance at the time of original securitization.

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DEPOSITS AND OTHER CUSTOMER ACCOUNTS (Tables)

3 Months Ended

Mar. 31, 2021

Deposits [Abstract]

Summary of Deposits and Other Customer Accounts

Deposits and other customer accounts are summarized as follows:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Percent of total deposits		Balance		Percent of total deposits
Interest-bearing demand deposits	$	11,736,994	15.8	%	$	11,097,595	14.7	%
Non-interest-bearing demand deposits	20,049,386		26.9	%	21,800,278		28.9	%
Savings	5,355,344		7.2	%	4,827,065		6.4	%
Customer repurchase accounts	316,490		0.4	%	323,398		0.4	%
Money market	33,690,892		45.3	%	33,358,315		44.4	%
CDs	3,299,593		4.4	%	3,897,056		5.2	%
Total deposits (1)	$	74,448,699	100.0	%	$	75,303,707	100.0	%

(1) Includes foreign deposits, as defined by the FRB, of $5.4 billion and $5.8 billion at March 31, 2021 and December 31, 2020, respectively.

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BORROWINGS (Tables)

3 Months Ended

Mar. 31, 2021

Debt Disclosure [Abstract]

Schedule of Borrowings and Other Debt Obligation

The following table presents information regarding the Parent Company and its subsidiaries' borrowings and other debt obligations at the dates indicated:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Effective Rate		Balance		Effective Rate
Parent Company
4.45% senior notes due December 2021	$	491,602	4.61 %		$	491,411	4.61 %
3.70% senior notes due March 2022	707,697		3.67 %		707,896		3.67	%
3.40% senior notes due January 2023	997,619		3.54 %		997,298		3.54 %
3.50% senior notes due June 2024	996,915		3.60 %		996,687		3.60 %
4.50% senior notes due July 2025	1,097,219		4.56 %		1,097,074		4.56 %
4.40% senior notes due July 2027	1,049,540		4.40 %		1,049,531		4.40 %
2.88% senior notes due January 2024 (3)	750,000		2.88 %		750,000		2.88 %
5.83% senior notes due March 2023 (3)	500,000		5.83 %		500,000		5.83 %
3.24% senior notes due November 2026	914,622		3.97 %		913,239		3.97 %
3.45% senior notes, due June 2025	995,145		3.58 %		994,871		3.58 %
3.50% senior notes, due April 2023	447,056		3.52 %		447,039		3.52 %
Senior notes due June 2022(1)	427,934		1.24 %		427,925		1.84 %
Senior notes due January 2023 (2)	720,915		1.35 %		720,904		2.06 %
Senior notes due July 2023 (2)	439,037		1.33 %		439,022		2.04 %
Short-term borrowing due within one year, with an affiliate	—		—	%	123,453		2.00 %
Subsidiaries
2.00% subordinated debt maturing through 2021	11		2.00	%	11		2.00	%
Short-term borrowing with an affiliate, maturing January 2021	—		—	%	200,000		0.10	%
Short-term borrowing due within one year, maturing April 2021	6,750		0.05	%	15,750		0.05	%
Total Parent Company and subsidiaries' borrowings and other debt obligations	$	10,542,062	3.56	%	$	10,872,111	3.57	%

(1) These notes bear interest at a rate equal to the three-month LIBOR plus 100 basis points per annum.

(2) This note will bear interest at a rate equal to the three-month LIBOR plus 110 basis points per annum.

(3) These notes are with SHUSA's parent company, Santander.

The following table presents information regarding SBNA's borrowings and other debt obligations at the dates indicated:

	March 31, 2021				December 31, 2020
(dollars in thousands)	Balance		Effective Rate		Balance		Effective Rate
FHLB advances, maturing through May 2022	$	860,000	0.65 %		$	1,150,000	0.64 %
Short-term borrowing due within one year, maturing April 2021	3,407		0.14	%	—		—	%
Total Bank borrowings and other debt obligations	$	863,407	0.65 %		$	1,150,000	0.64	%

The following tables present information regarding SC's credit facilities as of March 31, 2021 and December 31, 2020, respectively:

	March 31, 2021
(dollars in thousands)	Balance		Committed Amount		Effective Rate		Assets Pledged		Restricted Cash Pledged
Warehouse line due August 2022	$	167,000	$	500,000	1.95	%	$	592,553	$	—
Warehouse line due March 2022	1,072,345		1,250,000		0.63	%	1,719,708		1
Warehouse line due October 2022	—		1,500,000		2.59	%	159,339		—
Warehouse line due October 2022	—		3,500,000		3.22	%	1,378,224		—
Warehouse line due October 2022	—		500,000		3.96	%	118,970		570
Warehouse line due October 2022	658,500		2,100,000		3.32	%	968,850		103
Warehouse line due January 2022	450,700		1,000,000		1.16	%	1,142,351		—
Warehouse line due November 2022	—		500,000		0.92	%	392,637		—
Warehouse line due July 2022	—		900,000		—	%	—		1,684
Total facilities with third parties	$	2,348,545	$	11,750,000	1.58	%	$	6,472,632	$	2,358
Promissory note with Santander due June 2022	$	2,000,000	$	2,000,000	1.34	%	$	—	$	—
Promissory note with Santander due September 2022	2,000,000		2,000,000		1.04	%	—		—
Total facilities with related parties	$	4,000,000	$	4,000,000	1.19	%	$	—	$	—
Total SC revolving credit facilities	$	6,348,545	$	15,750,000	1.33	%	$	6,472,632	$	2,358

	December 31, 2020
(dollars in thousands)	Balance		Committed Amount		Effective Rate		Assets Pledged		Restricted Cash Pledged
Warehouse line due March 2022	$	942,845	$	1,250,000	1.34	%	$	1,621,206	$	1
Warehouse line due November 2022	177,600		500,000		1.18	%	371,959		—
Warehouse line due October 2022	168,300		500,000		3.07	%	243,649		1,201
Warehouse line due October 2022	845,800		2,100,000		3.29	%	1,156,885		—
Warehouse line due August 2022	—		500,000		1.5	%	159,348		—
Warehouse line due January 2022	415,700		1,000,000		1.81	%	595,518		—
Warehouse line due July 2022	—		900,000		1.46	%	—		1,684
Warehouse line due October 2022	1,000,600		1,500,000		1.85	%	639,875		—
Warehouse line due October 2022	441,143		3,500,000		3.45	%	2,057,758		—
Repurchase facility due January 2021	167,967		167,967		1.64	%	217,200		—
Total facilities with third parties	$	4,159,955	$	11,917,967	2.21	%	$	7,063,398	$	2,886
Promissory note with Santander due June 2022	$	2,000,000	$	2,000,000	1.40	%	$	—	$	—
Promissory note with Santander due September 2022	2,000,000		2,000,000		1.04	%	—		—
Total facilities with related parties	$	4,000,000	$	4,000,000	1.22	%	$	—	$	—
Total SC revolving credit facilities	$	8,159,955	$	15,917,967	1.72	%	$	7,063,398	$	2,886

The following tables present information regarding SC's secured structured financings as of March 31, 2021 and December 31, 2020, respectively:

	March 31, 2021
(dollars in thousands)	Balance		Initial Note Amounts Issued(3)		Initial Weighted Average Interest Rate Range	Collateral(2)		Restricted Cash
SC public securitizations maturing on various dates between July 2022 and May 2028(1)	$	20,025,778	$	45,963,595	0.60% - 3.42%	$	25,939,686	$	2,015,389
SC privately issued amortizing notes maturing on various dates between June 2022 and December 2027 (3)	5,666,241		10,747,563		1.28% - 3.90%	8,934,642		22,508
Total SC secured structured financings	$	25,692,019	$	56,711,158	0.60% - 3.90%	$	34,874,328	$	2,037,897

(1) Securitizations executed under Rule 144A of the Securities Act are included within this balance.

(2) Secured structured financings may be collateralized by SC's collateral overages of other issuances.

(3) Excludes securitizations which no longer have outstanding debt and excludes any incremental borrowings.

	December 31, 2020
(dollars in thousands)	Balance		Initial Note Amounts Issued		Initial Weighted Average Interest Rate Range	Collateral		Restricted Cash
SC public securitizations maturing on various dates between May 2022 and May 2028	$	18,942,160	$	44,775,735	0.60% - 3.42%	$	25,022,577	$	1,710,351
SC privately issued amortizing notes maturing on various dates between June 2022 and December 2027	7,235,241		10,747,563		1.28% - 3.90%	11,232,122		23,785
Total SC secured structured financings	$	26,177,401	$	55,523,298	0.60% - 3.90%	$	36,254,699	$	1,734,136

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ACCUMULATED OTHER COMPREHENSIVE INCOME / (LOSS) (Tables)

3 Months Ended

Mar. 31, 2021

Equity [Abstract]

Schedule of Accumulated Other Comprehensive Income / (Loss)

The following table presents the components of AOCI, net of related tax, for the three-month periods ended March 31, 2021, and 2020, respectively.

	Total OCI/(Loss)						Total AOCI/(Loss)
	Three-Month Period Ended March 31, 2021						December 31, 2020				March 31, 2021
(in thousands)	Pretax Activity		Tax Effect		Net Activity		Beginning Balance		Net Activity		Ending Balance
Change in AOCI on cash flow hedge derivative financial instruments	$	(87,120)	$	24,323	$	(62,797)
Reclassification adjustment for net (gains)/losses on cash flow hedge derivative financial instruments(1)	141		(20)		121
Net unrealized gains/(losses) on cash flow hedge derivative financial instruments	(86,979)		24,303		(62,676)		$	78,167	$	(62,676)	$	15,491
Change in unrealized gains/(losses) on investments in debt securities	(155,025)		40,184		(114,841)
Reclassification adjustment for net (gains)/losses included in net income/(expense) on debt securities AFS (2)	(9,874)		2,559		(7,315)
Net unrealized gains/(losses) on investments in debt securities	(164,899)		42,743		(122,156)		117,263		(122,156)		(4,893)
Pension and post-retirement actuarial gain(3)	1,225		(287)		938		(29,135)		938		(28,197)
As of March 31, 2021	$	(250,653)	$	66,759	$	(183,894)	$	166,295	$	(183,894)	$	(17,599)

(1)    Net gains/(losses) reclassified into Interest on borrowings and other debt obligations in the Condensed Consolidated Statements of Operations for settlements of interest rate swap contracts designated as cash flow hedges.

(2)    Net (gains)/losses reclassified into Net gain on sale of investment securities sales in the Condensed Consolidated Statements of Operations for the sale of debt securities AFS.

(3)    Included in the computation of net periodic pension costs.

	Total OCI/(Loss)						Total AOCI/(Loss)
	Three-Month Period Ended March 31, 2020						December 31, 2019				March 31, 2020
(in thousands)	Pretax Activity		Tax Effect		Net Activity		Beginning Balance		Net Activity		Ending Balance
Change in AOCI on cash flow hedge derivative financial instruments	$	210,695	$	(62,496)	$	148,199
Reclassification adjustment for net loss/(gains) on cash flow hedge derivative financial instruments(1)	136		(29)		107
Net unrealized gains on cash flow hedge derivative financial instruments	210,831		(62,525)		148,306		$	(20,114)	$	148,306	$	128,192
Change in unrealized gains/(losses) on investments in debt securities	277,985		(64,538)		213,447
Reclassification adjustment for net (gains)/losses included in net income/(expense) on debt securities AFS (2)	(9,279)		2,154		(7,125)
Net unrealized gains/(losses) on investment securities	268,706		(62,384)		206,322		(22,880)		206,322		183,442
Pension and post-retirement actuarial gain(3)	753		(193)		560		(45,213)		560		(44,653)
As of March 31, 2020	$	480,290	$	(125,102)	$	355,188	$	(88,207)	$	355,188	$	266,981

(1)- (3) Refer to the corresponding explanations in the table

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DERIVATIVES (Tables)

3 Months Ended

Mar. 31, 2021

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of Derivative Instruments

Derivatives designated as accounting hedges at March 31, 2021 and December 31, 2020 included:

(dollars in thousands)	Notional Amount		Asset		Liability		Weighted Average Receive Rate	Weighted Average Pay Rate		Weighted Average Life (Years)
March 31, 2021
Cash flow hedges:
Pay fixed — receive variable interest rate swaps	$	2,150,000	$	765	$	59,148	0.13 %	1.52 %		1.91
Pay variable - receive fixed interest rate swaps	10,895,000		119,057		54,894		1.05 %	0.11 %		2.45
Interest rate floor	2,025,000		5,508		—		0.95 %	—	%	1.22
Total	$	15,070,000	$	125,330	$	114,042	0.91 %	0.30 %		2.21
December 31, 2020
Cash flow hedges:
Pay fixed — receive variable interest rate swaps	$	2,450,000	$	124	$	70,589	0.18 %	1.50 %		1.90
Pay variable - receive fixed interest rate swaps	8,745,000		150,206		182		1.16 %	0.14 %		2.12
Interest rate floor	3,525,000		27,507		—		1.28 %	—	%	1.10
Total	$	14,720,000	$	177,837	$	70,771	1.03 %	0.33 %		1.84

Schedule of Other Derivative Activities

Other derivative activities at March 31, 2021 and December 31, 2020 included:

	Notional				Asset derivatives Fair value				Liability derivatives Fair value
(in thousands)	March 31, 2021		December 31, 2020		March 31, 2021		December 31, 2020		March 31, 2021		December 31, 2020
Mortgage banking derivatives:
Forward commitments to sell loans	$	515,165	$	520,299	$	6,880	$	—	$	—	$	3,835
Interest rate lock commitments	273,863		262,471		5,829		13,202		—		—
Mortgage servicing	546,000		495,000		21,900		33,419		10,522		13,402
Total mortgage banking risk management	1,335,028		1,277,770		34,609		46,621		10,522		17,237
Customer-related derivatives:
Swaps receive fixed	15,468,261		15,350,026		553,390		901,509		84,654		8,778
Swaps pay fixed	15,877,829		15,749,590		96,392		14,644		526,498		874,260
Other	4,181,092		3,781,316		16,351		15,446		17,930		13,782
Total customer-related derivatives	35,527,182		34,880,932		666,133		931,599		629,082		896,820
Other derivative activities:
Foreign exchange contracts	4,297,290		4,258,869		60,221		52,530		55,592		62,616
Interest rate swap agreements	250,000		250,000		—		—		11,119		12,934
Interest rate cap agreements	9,338,393		10,199,134		15,783		4,617		—		—
Options for interest rate cap agreements	9,338,393		10,199,134		—		—		15,783		4,617
Other	157,229		240,083		2,856		5,886		2,631		7,031
Total	$	60,243,515	$	61,305,922	$	779,602	$	1,041,253	$	724,729	$	1,001,255

Impact of Derivative Activities in the Condensed Consolidated Statement of Operations

The following Condensed Consolidated Statement of Operations line items were impacted by the Company’s derivative activities for the three-month periods ended March 31, 2021 and 2020:

(in thousands)		Three-Month Period Ended March 31,
	Line Item	2021		2020
Derivative Activity(1)
Cash flow hedges:
Pay fixed-receive variable interest rate swaps	Interest expense on borrowings	$	(7,657)	$	(824)
Pay variable receive-fixed interest rate swap	Interest income on loans	23,116		(2,678)
Interest rate floors	Interest income on loans	11,315		(477)
Other derivative activities:
Forward commitments to sell loans	Miscellaneous income, net	10,715		(10,831)
Interest rate lock commitments	Miscellaneous income, net	(7,373)		11,998
Mortgage servicing	Miscellaneous income, net	(9,732)		29,386
Customer-related derivatives	Miscellaneous income, net	7,655		(15,619)
Foreign exchange	Miscellaneous income, net	1,687		11,022
Interest rate swaps, caps, and options	Miscellaneous income, net	244		(9,658)
Other	Miscellaneous income, net	1,418		230

(1)    Gains are disclosed as positive numbers while losses are shown as a negative number regardless of the line item being affected.

Offsetting of Financial Assets

Information about financial assets and liabilities that are eligible for offset on the Condensed Consolidated Balance Sheets as of March 31, 2021 and December 31, 2020, respectively, is presented in the following tables:

	Offsetting of Financial Assets
							Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets
(in thousands)	Gross Amounts of Recognized Assets		Gross Amounts Offset in the Condensed Consolidated Balance Sheets		Net Amounts of Assets Presented in the Condensed Consolidated Balance Sheets		Collateral Received (3)		Net Amount
March 31, 2021
Cash flow hedges	$	125,330	$	—	$	125,330	$	765	$	124,565
Other derivative activities(1)	766,892		—		766,892		21,441		745,451
Total derivatives subject to a master netting arrangement or similar arrangement	892,222		—		892,222		22,206		870,016
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	12,710		—		12,710		5,642		7,068
Total Derivative Assets	$	904,932	$	—	$	904,932	$	27,848	$	877,084
December 31, 2020
Cash flow hedges	$	177,837	$	—	$	177,837	$	85,065	$	92,772
Other derivative activities(1)	1,028,051		—		1,028,051		7,771		1,020,280
Total derivatives subject to a master netting arrangement or similar arrangement	1,205,888		—		1,205,888		92,836		1,113,052
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	13,202		—		13,202		—		13,202
Total Derivative Assets	$	1,219,090	$	—	$	1,219,090	$	92,836	$	1,126,254

(1)Includes customer-related and other derivatives.

(2)Includes mortgage banking derivatives.

(3)Collateral received includes cash, cash equivalents, and other financial instruments. Cash collateral received is reported in Other liabilities, as applicable, in the Condensed Consolidated Balance Sheets. Financial instruments that are pledged to the Company are not reflected in the accompanying Condensed Consolidated Balance Sheets since the Company does not control or have the ability to re-hypothecate these instruments.

Offsetting of Financial Liabilities

	Offsetting of Financial Liabilities
							Gross Amounts Not Offset in the Condensed Consolidated Balance Sheets
(in thousands)	Gross Amounts of Recognized Liabilities		Gross Amounts Offset in the Condensed Consolidated Balance Sheets		Net Amounts of Liabilities Presented in the Condensed Consolidated Balance Sheets		Collateral Pledged (3)		Net Amount
March 31, 2021
Cash flow hedges	$	114,042	$	—	$	114,042	$	74,477	$	39,565
Other derivative activities(1)	724,729		3,394		721,335		316,859		404,476
Total derivatives subject to a master netting arrangement or similar arrangement	838,771		3,394		835,377		391,336		444,041
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	—		—		—		—		—
Total Derivative Liabilities	$	838,771	$	3,394	$	835,377	$	391,336	$	444,041
December 31, 2020
Cash flow hedges	$	70,771	$	—	$	70,771	$	70,589	$	182
Other derivative activities(1)	997,420		3,517		993,903		584,971		408,932
Total derivatives subject to a master netting arrangement or similar arrangement	1,068,191		3,517		1,064,674		655,560		409,114
Total derivatives not subject to a master netting arrangement or similar arrangement(2)	3,835		—		3,835		2,382		1,453
Total Derivative Liabilities	$	1,072,026	$	3,517	$	1,068,509	$	657,942	$	410,567

(1)Includes customer-related and other derivatives.

(2)Includes mortgage banking derivatives.

(3)Cash collateral pledged and financial instruments pledged is reported in Other assets in the Condensed Consolidated Balance Sheets. In certain instances, the Company is over-collateralized since the actual amount of collateral pledged exceeds the associated financial liability. As a result, the actual amount of collateral pledged that is reported in Other assets may be greater than the amount shown in the table above.

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FAIR VALUE (Tables)

3 Months Ended

Mar. 31, 2021

Fair Value Disclosures [Abstract]

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis

The following tables present the assets and liabilities that are measured at fair value on a recurring basis by major product category and fair value hierarchy as of March 31, 2021 and December 31, 2020:

(in thousands)	Level 1		Level 2		Level 3		Balance at March 31, 2021		Level 1		Level 2		Level 3		Balance at December 31, 2020
Financial assets:
U.S. Treasury securities	$	—	$	150,688	$	—	$	150,688	$	—	$	170,653	$	—	$	170,653
Corporate debt	—		225,575		—		225,575		—		155,715		—		155,715
ABS	—		107,561		50,237		157,798		—		58,945		50,393		109,338
MBS	—		10,931,807		—		10,931,807		—		10,877,783		—		10,877,783
Investment in debt securities AFS(2)	—		11,415,631		50,237		11,465,868		—		11,263,096		50,393		11,313,489
Other investments - trading securities	—		37,194		—		37,194		—		40,435		—		40,435
RICs HFI(3)	—		—		44,568		44,568		—		—		50,391		50,391
LHFS (1)(4)	—		250,349		—		250,349		—		265,428		—		265,428
MSRs	—		—		86,653		86,653		—		—		77,545		77,545
Other assets - derivatives (2)	—		898,983		5,949		904,932		—		1,205,690		13,400		1,219,090
Total financial assets (5)	$	—	$	12,602,157	$	187,407	$	12,789,564	$	—	$	12,774,649	$	191,729	$	12,966,378
Financial liabilities:
Other liabilities - derivatives (2)	—		837,091		1,680		838,771		—		1,068,074		3,952		1,072,026
Total financial liabilities	$	—	$	837,091	$	1,680	$	838,771	$	—	$	1,068,074	$	3,952	$	1,072,026

(1)    LHFS disclosed on the Condensed Consolidated Balance Sheets also includes LHFS that are held at the lower of cost or fair value and are not presented within this table.

(2)    Refer to Note 2 for the fair value of investment securities and to Note 11 for the fair values of derivative assets and liabilities on a further disaggregated basis.

(3) RICs collateralized by vehicle titles at SC and RV/marine loans at SBNA.

(4) Residential mortgage loans.

(5) Approximately $187.4 million of these financial assets were measured using model-based techniques, or Level 3 inputs, and represented approximately 1.5% of total assets measured at fair value on a recurring basis and approximately 0.1% of total consolidated assets.

Rollforward for Recurring Assets and Liabilities

The tables below present the changes in Level 3 balances for the three-month periods ended March 31, 2021 and 2020, respectively, for those assets and liabilities measured at fair value on a recurring basis.

	Three-Month Period Ended March 31, 2021										Three-Month Period Ended March 31, 2020
(in thousands)	Investments AFS		RICs HFI		MSRs		Derivatives, net		Total		Investments AFS		RICs HFI		MSRs		Derivatives, net		Total
Balances, beginning of period	$	50,393	$	50,391	$	77,545	$	9,448	$	187,777	$	63,235	$	84,334	$	130,855	$	255	$	278,679
Losses in OCI(2)	(156)		—		—		—		(156)		(231)		—		—		—		(231)
Gains/(losses) in earnings	—		—		13,578		(5,257)		8,321		—		2,891		(32,282)		4,560		(24,831)
Additions/Issuances	—		—		3,611		—		3,611		—		2,512		3,902		—		6,414
Transfer from level 2(3)	—		—		—		—		—		—		17,634		—		—		17,634
Settlements(1)	—		(5,823)		(8,081)		78		(13,826)		(177)		(19,987)		(4,778)		82		(24,860)
Balances, end of period	$	50,237	$	44,568	$	86,653	$	4,269	$	185,727	$	62,827	$	87,384	$	97,697	$	4,897	$	252,805
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	$	—	$	—	$	13,578	$	2,116	$	15,694	$	—	$	2,891	$	(32,282)	$	(7,439)	$	(36,830)

(1)Settlements include charge-offs, prepayments, paydowns and maturities.

(2)Losses in OCI during the three-month period ended March 31, 2021 decreased by $0.4 million from the prior reporting date of December 31, 2020.

(3)The Company transferred RICs from Level 2 to Level 3 during 2020 because the fair value for these assets cannot be determined by using readily observable inputs. There were no other transfers into or out of Level 3 during the three-month periods ended March 31, 2021 or 2020.

Fair Value Measurements, Nonrecurring

Assets measured at fair value on a nonrecurring basis that were still held on the balance sheet were as follows:

(in thousands)	Level 1		Level 2		Level 3		Balance at March 31, 2021		Level 1		Level 2		Level 3		Balance at December 31, 2020
Impaired commercial LHFI	$	—	$	33,396	$	2,424	$	35,820	$	—	$	32,609	$	11,925	$	44,534
Foreclosed assets	—		7,185		19,851		27,036		—		8,232		23,528		31,760
Vehicle inventory	—		373,539		—		373,539		—		313,754		—		313,754
LHFS(1)	—		—		318,344		318,344		—		—		1,960,768		1,960,768
Auto loans impaired due to bankruptcy	—		175,401		—		175,401		—		191,785		—		191,785
Goodwill	—		—		2,596,161		2,596,161		—		—		2,596,161		2,596,161

(1)    These amounts include zero and $0.9 billion of personal LHFS that were impaired as of March 31, 2021 and December 31, 2020, respectively. On March 16, 2021 the Company sold the personal lending portfolio. Refer to Note 1 for more information.

Increases and Decreases in Value of Certain Assets Measured at Fair Value on Nonrecurring Basis

The following table presents the increases and decreases in value of certain assets that are measured at fair value on a nonrecurring basis for which a fair value adjustment has been included in the Condensed Consolidated Statements of Operations relating to assets held at period-end:

		Three-Month Period Ended March 31,
(in thousands)	Statement of Operations Location	2021		2020
Impaired LHFI	Credit loss expense	$	(6,583)	$	3,692
Foreclosed assets	Miscellaneous income, net (1)	(338)		(1,950)
LHFS	Credit loss expense	—		—
LHFS	Miscellaneous income, net (1)	—		(62,938)
Auto loans impaired due to bankruptcy	Credit loss expense	—		(4,953)
MSRs	Miscellaneous income, net (1)	—		(133)

(1)    Gains are disclosed as positive numbers while losses are shown as a negative number regardless of the line item being affected.

Quantitative Information on Level 3 Recurring Assets and Liabilities

The following table presents quantitative information about the significant unobservable inputs within significant Level 3 recurring and nonrecurring assets and liabilities at March 31, 2021 and December 31, 2020, respectively:

(dollars in thousands)	Fair Value at March 31, 2021		Valuation Technique	Unobservable Inputs	Range (Weighted Average)
Financial Assets:
ABS
Financing bonds	$	50,237	DCF	Discount rate (1)	0.18%
MSRs	86,653		DCF	CPR (2)	[5.31% - 99.00%] (13.16%)
				Discount rate (3)	9.36	%

(1)    Based on the applicable term and discount index. The Company owns one financing bond security.

(2)    Average CPR projected from collateral stratified by loan type and note rate. Weighted average amount was developed by weighting the associated relative unpaid principal balances.

(3)    Average discount rate from collateral stratified by loan type and note rate. Weighted average amount was developed by weighting the associated relative unpaid principal balances.

NOTE 12. FAIR VALUE (continued)

(dollars in thousands)	Fair Value at December 31, 2020		Valuation Technique	Unobservable Inputs	Range (Weighted Average)
Financial Assets:
ABS
Financing bonds	$	50,393	DCF	Discount rate (1)	0.22%
Personal LHFS (4)	893,479		Lower of market or income approach	Market participant view	60.00% - 70.00%
				Discount rate	20.00% - 30.00%
				Default rate	35.00% - 45.00%
				Net principal & interest payment rate	65.00% - 75.00%
				Loss severity rate	90.00% - 95.00%
RICs HFS	$	674,048	DCF	Discount Rate	1.5% - 2.5% (2.0%)
				Default Rate	2.0% - 4.0% (3.0%)
				Prepayment Rate	10.0% - 20.0% (15.0%)
				Loss Severity Rate	50.0% - 60.0% (55.0%)
MSRs	77,545		DCF	CPR (2)	7.66% - 45.35% (16.11%)
				Discount rate (3)	9.37	%

(1), (2), (3) - See corresponding footnotes to the March 31, 2021 Level 3 significant inputs table above.

(4) Excludes non-significant Level 3 LHFS portfolios. The estimated fair value for personal LHFS (Bluestem) is calculated based on the lower of market participant view, a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, and also considers the possible outcomes of the Bluestem bankruptcy process.

Schedule of Fair Value of Financial Instruments

The carrying amounts and estimated fair values, as well as the level within the fair value hierarchy, of the Company's financial instruments are as follows:

	March 31, 2021										December 31, 2020
(in thousands)	Carrying Value		Fair Value		Level 1		Level 2		Level 3		Carrying Value		Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	11,467,415	$	11,467,415	$	11,467,415	$	—	$	—	$	12,621,281	$	12,621,281	$	12,621,281	$	—	$	—
Investments in debt securities AFS	11,465,868		11,465,868		—		11,415,631		50,237		11,313,489		11,313,489		—		11,263,096		50,393
Investments in debt securities HTM	5,781,875		5,838,987		—		5,838,987		—		5,504,685		5,677,929		—		5,677,929		—
Other investments (2)	1,037,194		1,043,398		—		1,043,398		—		790,435		801,056		—		801,056		—
LHFI, net	83,899,201		88,404,026		—		33,396		88,370,630		84,794,689		89,395,086		—		32,609		89,362,477
LHFS	568,693		568,693		—		250,349		318,344		2,226,196		2,226,196		—		265,428		1,960,768
Restricted cash	5,833,213		5,833,213		5,833,213		—		—		5,303,460		5,303,460		5,303,460		—		—
MSRs	86,653		86,653		—		—		86,653		77,545		77,545		—		—		77,545
Derivatives	904,932		904,932		—		898,983		5,949		1,219,090		1,219,090		—		1,205,690		13,400
Financial liabilities:
Deposits (1)	3,299,593		3,313,712		—		3,313,712		—		3,897,056		3,920,096		—		3,920,096		—
Borrowings and other debt obligations	43,446,033		44,268,222		—		31,951,289		12,316,933		46,359,467		47,081,852		—		30,538,951		16,542,901
Derivatives	838,771		838,771		—		837,091		1,680		1,072,026		1,072,026		—		1,068,074		3,952

(1) This line item excludes deposit liabilities with no defined or contractual maturities in accordance with ASU 2016-01.

(2) This line item includes CDs with a maturity greater than 90 days and investments in trading securities.

Summary of Difference Between Fair Value and Principal Balance of LHFS

The following table summarizes the differences between the fair value and the principal balance of LHFS and RICs measured at fair value on a recurring basis as of March 31, 2021 and December 31, 2020:

	March 31, 2021						December 31, 2020
(in thousands)	Fair Value		Aggregate UPB		Difference		Fair Value		Aggregate UPB		Difference
LHFS(1)	$	250,349	$	245,668	$	4,681	$	265,428	$	250,822	$	14,606
RICs HFI	44,568		44,752		(184)		50,391		50,624		(233)
Nonaccrual loans	656		688		(32)		1,474		2,178		(704)

(1)    LHFS disclosed on the Condensed Consolidated Balance Sheets also includes LHFS that are held at the lower of cost or fair value that are not presented within this table. There were no nonaccrual loans related to the LHFS measured using the FVO.

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NON-INTEREST INCOME AND OTHER EXPENSES (Tables)

3 Months Ended

Mar. 31, 2021

Revenue from Contract with Customer [Abstract]

Details of Non-Interest Income

The following table presents the details of the Company's Non-interest income for the following periods:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Non-interest income:
Consumer and commercial fees	$	119,220	$	124,247
Lease income	772,892		771,661
Miscellaneous income, net
Mortgage banking income, net	20,739		16,090
BOLI	15,545		15,094
Capital market revenue	81,788		38,284
Net gain on sale of operating leases	108,263		26,951
Asset and wealth management fees	58,727		52,650
Loss on sale of non-mortgage loans	(38,017)		(62,107)
Other miscellaneous (loss) / income, net	35,465		35,010
Net gain on sale of investment securities	9,874		9,279
Total Non-interest income	$	1,184,496	$	1,027,159

Disaggregation of Revenue from Contracts with Customers

The following table presents the Company's Non-interest income disaggregated by revenue source:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Non-interest income:
In-scope of revenue from contracts with customers:
Depository services(1)	$	43,035	$	57,204
Commission and trailer fees(2)	54,539		51,712
Interchange income, net(2)	16,509		16,320
Underwriting service fees(2)	59,073		26,207
Asset and wealth management fees(2)	32,242		43,020
Other revenue from contracts with customers(2)	17,966		23,088
Total in-scope of revenue from contracts with customers	223,364		217,551
Out-of-scope of revenue from contracts with customers:
Consumer and commercial fees(3)	61,949		54,361
Lease income	772,892		771,661
Miscellaneous loss(3)	116,417		(25,693)
Net gain/(loss) on sale of investment securities	9,874		9,279
Total out-of-scope of revenue from contracts with customers	961,132		809,608
Total non-interest income	$	1,184,496	$	1,027,159

(1) Primarily recorded in the Company's Consolidated Statements of Operations within Consumer and commercial fees.

(2) Primarily recorded in the Company's Consolidated Statements of Operations within Miscellaneous income, net.

(3) The balance presented excludes certain revenue streams that are considered in-scope and presented above.

Schedule of Other Expense

The following table presents the Company's other expenses for the following periods:

	Three-Month Period Ended March 31,
(in thousands)	2021		2020
Other expenses:
Amortization of intangibles	$	11,286	$	14,744
Deposit insurance premiums and other expenses	9,320		12,553
Loss on debt extinguishment	—		136
Other administrative expenses	72,976		87,830
Other miscellaneous expenses	10,841		13,084
Total Other expenses	$	104,423	$	128,347

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Tables)

3 Months Ended

Mar. 31, 2021

Commitments and Contingencies Disclosure [Abstract]

Schedule of Commitments Amount

The following table details the amount of commitments at the dates indicated:

Other Commitments	March 31, 2021		December 31, 2020
	(in thousands)
Commitments to extend credit	$	27,503,781	$	30,883,502
Letters of credit	1,419,864		1,432,764
Commitments to sell loans	37,296		49,791
Unsecured revolving lines of credit	—		—
Recourse exposure on sold loans	26,024		26,362
Total commitments	$	28,986,965	$	32,392,419

Summary of Liabilities for Commitments and Contingencies

The following table summarizes liabilities recorded for commitments and contingencies as of March 31, 2021 and December 31, 2020, all of which are included in Accounts payable and accrued expenses in the accompanying Condensed Consolidated Balance Sheets:

Agreement or Legal Matter	Commitment or Contingency	March 31, 2021		December 31, 2020
		(in thousands)
MPLFA	Revenue-sharing and gain/(loss), net-sharing payments	$	65,446	$	43,778
Agreement with Bank of America	Servicer performance fee	182		1,200
Agreement with CBP	Loss-sharing payments	26		181
Other contingencies	Consumer arrangements	17,186		22,155

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BUSINESS SEGMENT INFORMATION (Tables)

3 Months Ended

Mar. 31, 2021

Segment Reporting [Abstract]

Schedule of Segment Reporting Information

The following tables present certain information regarding the Company’s segments.

For the Year-to-Date Ended	SHUSA Reportable Segments
March 31, 2021	CBB		C&I		CRE & VF		CIB(5)		Other(2)		SC(3)		SC Purchase Price Adjustments(4)		Eliminations(4)		Total
	(in thousands)
Net interest income	$	352,509	$	73,219	$	96,602	$	27,411	$	(43,701)	$	1,108,967	$	(242)	$	4,567	$	1,619,332
Non-interest income	76,310		16,677		5,595		77,364		115,949		904,112		—		(11,511)		1,184,496
Credit loss expense / (Recovery of) credit loss expense	(19,155)		(31,341)		1,786		(8,694)		(2,738)		136,209		—		—		76,067
Total expenses	368,451		63,665		35,547		67,696		110,886		900,758		7,185		(5,759)		1,548,429
Income/(loss) before income taxes	79,523		57,572		64,864		45,773		(35,900)		976,112		(7,427)		(1,185)		1,179,332
Intersegment revenue/(expense)(1)	(257)		2,657		713		(3,113)		—		—		—		—		—
Total assets	22,346,353		7,689,825		20,315,350		10,786,520		38,218,290		47,234,002		—		—		146,590,340

(1)Intersegment revenue/(expense) represents charges or credits for funds used or provided by each of the segments and is included in net interest income.

(2)Other includes the results of the entities transferred to the IHC, with the exception of SIS, earnings from non-strategic assets, the investment portfolio, interest expense on SBNA’s and the Company's borrowings and other debt obligations, amortization of intangible assets and certain unallocated corporate income and indirect expenses.

(3)Management of SHUSA manages SC by analyzing the historical results of SC, which are presented in this column.

(4)SC Purchase Price Adjustments represents the impact that SC purchase marks had on the results of SC included within the consolidated operations of SHUSA, while eliminations eliminate intercompany transactions.

(5)Includes results and assets of SIS.

NOTE 17. BUSINESS SEGMENT INFORMATION (continued)

For the Year-to-Date Ended	SHUSA Reportable Segments
March 31, 2020	CBB		C&I		CRE & VF		CIB(5)		Other(2)		SC(3)		SC Purchase Price Adjustments(4)		Eliminations(4)		Total
	(in thousands)
Net interest income	$	331,807	$	76,132	$	98,724	$	34,082	$	29,982	$	1,011,406	$	(221)	$	4,064	$	1,585,976
Non-interest income	80,248		17,089		4,685		50,135		112,824		773,832		1,853		(13,507)		1,027,159
Credit loss expense / (Recovery of) credit loss expense	153,007		47,232		49,850		18,141		9,287		907,887		206		—		1,185,610
Total expenses	367,045		68,723		35,118		63,234		161,738		883,796		9,790		(5,642)		1,583,802
Income/(loss) before income taxes	(107,997)		(22,734)		18,441		2,842		(28,219)		(6,445)		(8,364)		(3,801)		(156,277)
Intersegment revenue/(expense)(1)	(260)		3,243		1,734		(4,717)		—		—		—		—		—
Total assets	23,491,765		9,260,753		21,376,893		11,645,096		39,263,122		47,106,931		—		—		152,144,560

(1)- (5) Refer to corresponding notes above.

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DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES (General) (Details) - USD ($) $ in Thousands		2 Months Ended	3 Months Ended
		Jun. 30, 2021	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Noncontrolling Interest [Line Items]
Originations of LHFS			$ (411,185)	$ (270,882)
Proceeds from sales of and collections on LHFS	[1]		1,753,942	$ 441,054
LHFS	[2]		568,693		$ 2,226,196
OREO			24,909		$ 29,799
Forecast
Noncontrolling Interest [Line Items]
Amount of assets for which management will be transferred		$ 4,300,000
SFS
Noncontrolling Interest [Line Items]
LHFS			160,000
OREO			19,900
Corrections
Noncontrolling Interest [Line Items]
Originations of LHFS			1,173,287
Proceeds from sales of and collections on LHFS			$ (81,506)
SC
Noncontrolling Interest [Line Items]
Ownership percentage by parent			80.30%
Percentage owned by noncontrolling shareholders			19.70%

[1] Included in this balance is sales proceeds from Bluestem portfolio sale of $608 million for loans originated as held for sale for the three-month period ended March 31, 2021.

[2] Includes $250.3 million and $265.4 million of loans recorded at the FVO at March 31, 2021 and December 31, 2020, respectively.

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DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND ACCOUNTING POLICIES (Schedule of Error Corrections) (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2021	Mar. 31, 2020
CASH FLOWS FROM OPERATING ACTIVITIES:
Originations of LHFS		$ (411,185)	$ (270,882)
Proceeds from sales of and collections on LHFS	[1]	1,753,942	441,054
NET CASH PROVIDED BY OPERATING ACTIVITIES		3,503,913	2,442,720
CASH FLOWS FROM INVESTING ACTIVITIES:
Net change in loans other than purchases and sales		(560,505)	(890,567)
NET CASH PROVIDED BY INVESTING ACTIVITIES		(342,716)	$ 134,629
As Reported
CASH FLOWS FROM OPERATING ACTIVITIES:
Originations of LHFS		(1,584,472)
Proceeds from sales of and collections on LHFS		1,835,448
NET CASH PROVIDED BY OPERATING ACTIVITIES		2,412,132
CASH FLOWS FROM INVESTING ACTIVITIES:
Net change in loans other than purchases and sales		531,276
NET CASH PROVIDED BY INVESTING ACTIVITIES		749,065
Corrections
CASH FLOWS FROM OPERATING ACTIVITIES:
Originations of LHFS		1,173,287
Proceeds from sales of and collections on LHFS		(81,506)
NET CASH PROVIDED BY OPERATING ACTIVITIES		1,091,781
CASH FLOWS FROM INVESTING ACTIVITIES:
Net change in loans other than purchases and sales		(1,091,781)
NET CASH PROVIDED BY INVESTING ACTIVITIES		$ (1,091,781)

[1] Included in this balance is sales proceeds from Bluestem portfolio sale of $608 million for loans originated as held for sale for the three-month period ended March 31, 2021.

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INVESTMENT SECURITIES (AFS Debt Securities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 11,455,418	$ 11,136,385
Gross Unrealized Gains	110,186	184,287
Gross Unrealized Loss	(99,736)	(7,183)
Fair Value	11,465,868	11,313,489
U.S. Treasury securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	148,533	168,075
Gross Unrealized Gains	2,155	2,578
Gross Unrealized Loss	0	0
Fair Value	150,688	170,653
Corporate debt securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	225,319	155,610
Gross Unrealized Gains	257	114
Gross Unrealized Loss	(1)	(9)
Fair Value	225,575	155,715
ABS
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	158,661	109,888
Gross Unrealized Gains	373	686
Gross Unrealized Loss	(1,236)	(1,236)
Fair Value	157,798	109,338
GNMA - Residential
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	3,505,094	3,467,611
Gross Unrealized Gains	56,939	69,864
Gross Unrealized Loss	(5,287)	(1,350)
Fair Value	3,556,746	3,536,125
GNMA - Commercial
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	1,910,367	1,706,648
Gross Unrealized Gains	4,646	26,949
Gross Unrealized Loss	(31,043)	(235)
Fair Value	1,883,970	1,733,362
FHLMC and FNMA - Residential
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	5,444,693	5,464,821
Gross Unrealized Gains	41,560	77,813
Gross Unrealized Loss	(62,168)	(4,351)
Fair Value	5,424,085	5,538,283
FHLMC and FNMA - Commercial
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	62,751	63,732
Gross Unrealized Gains	4,256	6,283
Gross Unrealized Loss	(1)	(2)
Fair Value	$ 67,006	$ 70,013

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INVESTMENT SECURITIES (HTM Debt Securities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Schedule of Held-to-maturity Securities [Line Items]
Amortized Cost	$ 5,781,875	$ 5,504,685
Gross Unrealized Gains	98,254	176,611
Gross Unrealized Loss	(41,142)	(3,367)
Fair Value	5,838,987	5,677,929
ABS
Schedule of Held-to-maturity Securities [Line Items]
Amortized Cost	129,484	44,841
Gross Unrealized Gains	697	765
Gross Unrealized Loss	0	0
Fair Value	130,181	45,606
GNMA - Residential
Schedule of Held-to-maturity Securities [Line Items]
Amortized Cost	2,075,342	1,966,247
Gross Unrealized Gains	32,953	51,417
Gross Unrealized Loss	(11,670)	(1,819)
Fair Value	2,096,625	2,015,845
GNMA - Commercial
Schedule of Held-to-maturity Securities [Line Items]
Amortized Cost	3,577,049	3,493,597
Gross Unrealized Gains	64,604	124,429
Gross Unrealized Loss	(29,472)	(1,548)
Fair Value	$ 3,612,181	$ 3,616,478

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INVESTMENT SECURITIES (Securities Pledged as Collateral) (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Financial Instruments Owned and Pledged as Collateral [Line Items]
Securities pledged as collateral, fair value	$ 3,700.0	$ 3,500.0
Accrued interest on investment securities	32.2	34.6
Collateral with Federal Reserve Bank
Financial Instruments Owned and Pledged as Collateral [Line Items]
Securities pledged as collateral, fair value	710.2	754.1
Public fund deposits
Financial Instruments Owned and Pledged as Collateral [Line Items]
Securities pledged as collateral, fair value	2,500.0	2,200.0
Repurchase agreements, hedging activities and recourse on loan sales
Financial Instruments Owned and Pledged as Collateral [Line Items]
Securities pledged as collateral, fair value	97.3	103.4
Overnight customer deposits
Financial Instruments Owned and Pledged as Collateral [Line Items]
Securities pledged as collateral, fair value	$ 388.2	$ 388.0

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INVESTMENT SECURITIES (Contractual Maturity of AFS Debt Securities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Amortized Cost
Due Within One Year	$ 270,161
Due After 1 Within 5 Years	205,363
Due After 5 Within 10 Years	275,554
Due After 10 Years/No Maturity	10,704,340
Amortized Cost	11,455,418	$ 11,136,385
Fair Value
Due Within One Year	271,125
Due After 1 Within 5 Years	209,504
Due After 5 Within 10 Years	286,885
Due After 10 Years/No Maturity	10,698,354
Fair Value	$ 11,465,868	$ 11,313,489

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INVESTMENT SECURITIES (Contractual Maturity of HTM Debt Securities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Amortized Cost
Due Within One Year	$ 3,134
Due After 1 Within 5 Years	53,703
Due after 5 years but within 10 years	72,647
Due after 10 years	5,652,391
Amortized Cost	5,781,875	$ 5,504,685
Fair Value
Due within one year	3,134
Due after 1 year but within 5 years	53,967
Due after 5 years but within 10 years	73,080
Due after 10 years	5,708,806
Investments in debt securities HTM	$ 5,838,987	$ 5,677,929

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INVESTMENT SECURITIES (Gross Unrealized Loss and Fair Value of AFS Debt Securities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Fair Value
Less than 12 months	$ 6,004,381	$ 1,590,986
12 months or longer	69,735	81,077
Unrealized Losses
Less than 12 months	(98,375)	(5,743)
12 months or longer	(1,361)	(1,440)
Corporate debt securities
Fair Value
Less than 12 months	37,438	98,800
12 months or longer	0	0
Unrealized Losses
Less than 12 months	(1)	(9)
12 months or longer	0	0
ABS
Fair Value
Less than 12 months	54,465	0
12 months or longer	47,786	49,033
Unrealized Losses
Less than 12 months	(61)	0
12 months or longer	(1,175)	(1,236)
GNMA - Residential
Fair Value
Less than 12 months	769,379	347,821
12 months or longer	0	8,875
Unrealized Losses
Less than 12 months	(5,287)	(1,334)
12 months or longer	0	(16)
GNMA - Commercial
Fair Value
Less than 12 months	1,734,714	103,891
12 months or longer	0	0
Unrealized Losses
Less than 12 months	(31,043)	(235)
12 months or longer	0	0
FHLMC and FNMA - Residential
Fair Value
Less than 12 months	3,408,385	1,040,474
12 months or longer	21,532	22,749
Unrealized Losses
Less than 12 months	(61,983)	(4,165)
12 months or longer	(185)	(186)
FHLMC and FNMA - Commercial
Fair Value
Less than 12 months	0	0
12 months or longer	417	420
Unrealized Losses
Less than 12 months	0	0
12 months or longer	$ (1)	$ (2)

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INVESTMENT SECURITIES (Gross Unrealized Loss and Fair Value of HTM Debt Securities) (Details) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Fair Value
Less than 12 months	$ 2,632,846	$ 367,734
12 months or longer	0	0
Unrealized Losses
Less than 12 months	(41,142)	(3,367)
12 months or longer	0	0
GNMA - Residential
Fair Value
Less than 12 months	979,040	212,471
12 months or longer	0	0
Unrealized Losses
Less than 12 months	(11,670)	(1,819)
12 months or longer	0	0
GNMA - Commercial
Fair Value
Less than 12 months	1,653,806	155,263
12 months or longer	0	0
Unrealized Losses
Less than 12 months	(29,472)	(1,548)
12 months or longer	$ 0	$ 0

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INVESTMENT SECURITIES (Other-Than-Temporary Impairment) (Details) - USD ($)	3 Months Ended	12 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Investments, Debt and Equity Securities [Abstract]
Other-than-temporary impairment loss, debt securities, available-for-sale, recognized in earnings	$ 0	$ 0

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INVESTMENT SECURITIES (Gains (Losses) and Proceeds on Sale of Investment Securities) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Investments, Debt and Equity Securities [Abstract]
Proceeds from the sales of AFS securities	$ 507,090	$ 922,101
Gross realized gains	10,072	10,755
Gross realized losses	(198)	(1,476)
Net realized gains/(losses)	9,874	9,279
Net realized gains/(losses) on trading securities	$ (200)	$ (1,400)

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INVESTMENT SECURITIES (Schedule of Other Investments) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Qualitative and Quantitative Information, Transferor's Continuing Involvement [Line Items]
FHLB of Pittsburgh and FRB stock	$ 423,049	$ 435,330
LIHTC investments	301,295	313,603
Equity securities not held for trading	16,737	14,494
Interest-bearing deposits with an affiliate bank	1,000,000	750,000
Trading securities	37,194	40,435
Total	1,778,275	1,553,862
Off-balance Securitization Trusts
Qualitative and Quantitative Information, Transferor's Continuing Involvement [Line Items]
Equity securities not held for trading	$ 3,700	$ 1,400

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INVESTMENT SECURITIES (Other Investments) (Details)	3 Months Ended
	Mar. 31, 2021 USD ($) $ / shares
Investments, Debt and Equity Securities [Abstract]
FHLB Stock, par value (in usd per share) | $ / shares	$ 100
Purchases of FHLB stock	$ 2,300,000
FHLB stock redeemed	13,900,000
Proceeds from FRB stock	700,000
Purchase of FRB stock	0
Gain (loss) on redemption of FHLB stock	$ 0

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LOANS AND ALLOWANCE FOR CREDIT LOSSES (Narrative) (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Loans Receivable [Line Items]
Loans pledged as collateral		$ 49,800,000		$ 52,000,000
LHFS	[1]	568,693		2,226,196
LHFS		250,300		265,400
Accrued interest receivable		554,748		634,509
Financing receivable, allowance for credit loss, period increase (decrease)		$ (178,300)
Percentage of payment needed on past due loans for qualification		90.00%
TDRs, number of days past due after modification considered to have subsequently defaulted		90 days
SC | Chrysler Capital Loans
Loans Receivable [Line Items]
Loans purchased/originated		$ 3,700,000	$ 2,600,000
SC | Chrysler Capital Loans | Accounts Receivable | Credit Concentration Risk
Loans Receivable [Line Items]
Percentage of loan origination		57.00%	53.00%
Loans receivable
Loans Receivable [Line Items]
Accrued interest receivable		$ 512,400		589,200
Retail installment contracts
Loans Receivable [Line Items]
TDRs, number of days past due after modification considered to have subsequently defaulted		120 days
Consumer | Personal unsecured loans
Loans Receivable [Line Items]
LHFS				$ 893,500
Payments to acquire loans receivable		$ 200,000
Consumer | Retail installment contracts
Loans Receivable [Line Items]
Proceeds from sale of loans held-for-sale		$ 2,400,000

[1] Includes $250.3 million and $265.4 million of loans recorded at the FVO at March 31, 2021 and December 31, 2020, respectively.

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LOANS AND ALLOWANCE FOR CREDIT LOSSES (Loan and Lease Portfolio Composition) (Details) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
Loans Receivable [Line Items]
Total	[1],[2]	$ 91,059,356	$ 92,133,182
Loans held for investment with fixed rate of interest		63,578,039	64,036,154
Loans held for investment with variable rate of interest		$ 27,481,317	$ 28,097,028
Loans held for investment, percent of total loans		100.00%	100.00%
Loans held for investment with fixed rate of interest, percent of total loans		69.80%	69.50%
Loans held for investment with variable rate of interest, percent of total loans		30.20%	30.50%
Net increase in loan balances		$ 3,100,000	$ 3,100,000
Commercial
Loans Receivable [Line Items]
Total		$ 39,302,453	$ 39,688,403
Loans held for investment, percent of total loans		43.20%	43.10%
Commercial | CRE loans
Loans Receivable [Line Items]
Total		$ 7,439,574	$ 7,327,853
Loans held for investment, percent of total loans		8.20%	8.00%
Commercial | C&I loans
Loans Receivable [Line Items]
Total		$ 16,264,348	$ 16,537,899
Loans held for investment, percent of total loans		17.90%	17.90%
Commercial | Multifamily loans
Loans Receivable [Line Items]
Total		$ 8,133,449	$ 8,367,147
Loans held for investment, percent of total loans		8.90%	9.10%
Commercial | Other commercial
Loans Receivable [Line Items]
Total		$ 7,465,082	$ 7,455,504
Loans held for investment, percent of total loans		8.20%	8.10%
Consumer
Loans Receivable [Line Items]
Total		$ 51,756,903	$ 52,444,779
Loans held for investment, percent of total loans		56.80%	56.90%
Consumer | Residential mortgages
Loans Receivable [Line Items]
Total		$ 6,162,035	$ 6,590,168
Consumer | Home equity loans and lines of credit
Loans Receivable [Line Items]
Total		3,912,029	4,108,505
Consumer | RICs and auto loans
Loans Receivable [Line Items]
Total		40,516,010	40,698,642
Consumer loans secured by real estate
Loans Receivable [Line Items]
Total		$ 10,074,064	$ 10,698,673
Loans held for investment, percent of total loans		11.10%	11.70%
Consumer loans secured by real estate | Residential mortgages
Loans Receivable [Line Items]
Total		$ 6,162,035	$ 6,590,168
Loans held for investment, percent of total loans		6.80%	7.20%
Consumer loans secured by real estate | Home equity loans and lines of credit
Loans Receivable [Line Items]
Total		$ 3,912,029	$ 4,108,505
Loans held for investment, percent of total loans		4.30%	4.50%
Consumer loans not secured by real estate | RICs and auto loans
Loans Receivable [Line Items]
Total		$ 40,516,010	$ 40,698,642
Loans held for investment, percent of total loans		44.40%	44.10%
Consumer loans not secured by real estate | Personal unsecured loans
Loans Receivable [Line Items]
Total		$ 965,651	$ 824,430
Loans held for investment, percent of total loans		1.10%	0.90%
Consumer loans not secured by real estate | Other consumer
Loans Receivable [Line Items]
Total		$ 201,178	$ 223,034
Loans held for investment, percent of total loans		0.20%	0.20%

[1] LHFI includes $44.6 million and $50.4 million of loans recorded at fair value at March 31, 2021 and December 31, 2020, respectively.

[2] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

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LOANS AND ALLOWANCE FOR CREDIT LOSSES (Rollforward of Allowance for Credit Losses) (Details) - USD ($) $ in Thousands	3 Months Ended			12 Months Ended
	Mar. 31, 2021		Mar. 31, 2020	Dec. 31, 2019
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period	$ 7,338,493	[1]	$ 3,646,189
Credit loss expense on loans	98,133		1,117,907
Charge-offs	(867,018)		(1,298,175)
Recoveries	590,547		621,932
Charge-offs, net of recoveries	(276,471)		(676,243)
ALLL, end of period	7,160,155	[1]	6,623,735	$ 3,646,189
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period	146,455		91,826
Credit loss expense on unfunded lending commitments	(22,066)		67,703
Reserve for unfunded lending commitments, end of period	124,389		169,940	$ 91,826
Total ACL, end of period	7,284,544		6,793,675
Accounting Standards Update [Extensible List]				us-gaap:AccountingStandardsUpdate201613Member
Cumulative Effect, Period of Adoption, Adjustment
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period			2,535,882
ALLL, end of period				$ 2,535,882
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period			10,411
Reserve for unfunded lending commitments, end of period				10,411
Commercial
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period	752,196		399,829
Credit loss expense on loans	(21,846)		122,743
Charge-offs	(39,632)		(53,463)
Recoveries	25,629		10,676
Charge-offs, net of recoveries	(14,003)		(42,787)
ALLL, end of period	716,347		678,705	399,829
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period	119,129		85,934
Credit loss expense on unfunded lending commitments	(18,812)		33,725
Reserve for unfunded lending commitments, end of period	100,317		129,740	85,934
Total ACL, end of period	816,664		808,445
Financing receivable, allowance for credit loss, reclassification			(243,600)
Commercial | Cumulative Effect, Period of Adoption, Adjustment
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period			198,920
ALLL, end of period				198,920
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period			10,081
Reserve for unfunded lending commitments, end of period				10,081
Consumer
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period	6,586,297		3,199,612
Credit loss expense on loans	119,979		995,164
Charge-offs	(827,386)		(1,244,712)
Recoveries	564,918		611,256
Charge-offs, net of recoveries	(262,468)		(633,456)
ALLL, end of period	6,443,808		5,945,030	3,199,612
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period	27,326		5,892
Credit loss expense on unfunded lending commitments	(3,254)		33,978
Reserve for unfunded lending commitments, end of period	24,072		40,200	5,892
Total ACL, end of period	$ 6,467,880		5,985,230
Financing receivable, allowance for credit loss, reclassification			243,600
Consumer | Cumulative Effect, Period of Adoption, Adjustment
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period			2,383,710
ALLL, end of period				2,383,710
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period			330
Reserve for unfunded lending commitments, end of period				330
Unallocated
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period			46,748
Credit loss expense on loans			0
Charge-offs			0
Recoveries			0
Charge-offs, net of recoveries			0
ALLL, end of period			0	46,748
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period			0
Credit loss expense on unfunded lending commitments			0
Reserve for unfunded lending commitments, end of period			0	0
Total ACL, end of period			0
Unallocated | Cumulative Effect, Period of Adoption, Adjustment
Allowance for Loan Losses [Roll Forward]
ALLL, beginning of period			(46,748)
ALLL, end of period				(46,748)
Reserve for Unfunded Lending Commitments Roll Forward [Roll Forward]
Reserve for unfunded lending commitments, beginning of period			$ 0
Reserve for unfunded lending commitments, end of period				$ 0

[1] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

XML

LOANS AND ALLOWANCE FOR CREDIT LOSSES (Non-accrual Loans) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Financing Receivable, Past Due [Line Items]
Non-accrual loans	$ 1,427,892	$ 1,738,635
Non-accrual loans with no allowance	485,024
Interest Income recognized on nonaccrual loans	26,172
Foreclosed and other repossessed assets	239,031	207,900
Nonperforming
Financing Receivable, Past Due [Line Items]
OREO	24,909	29,799
Repossessed vehicles	233,207	204,653
Foreclosed and other repossessed assets	5,824	3,247
Total OREO and other repossessed assets	263,940	237,699
Total non-performing assets	1,691,832	1,976,334
Commercial
Financing Receivable, Past Due [Line Items]
Non-accrual loans	314,183	306,215
Non-accrual loans with no allowance	189,605
Interest Income recognized on nonaccrual loans	199
Commercial | CRE
Financing Receivable, Past Due [Line Items]
Non-accrual loans	109,405	106,751
Non-accrual loans with no allowance	75,521
Interest Income recognized on nonaccrual loans	0
Commercial | C&I
Financing Receivable, Past Due [Line Items]
Non-accrual loans	106,968	107,053
Non-accrual loans with no allowance	50,145
Interest Income recognized on nonaccrual loans	199
Commercial | Multifamily
Financing Receivable, Past Due [Line Items]
Non-accrual loans	72,511	72,392
Non-accrual loans with no allowance	63,660
Interest Income recognized on nonaccrual loans	0
Commercial | Other commercial
Financing Receivable, Past Due [Line Items]
Non-accrual loans	25,299	20,019
Non-accrual loans with no allowance	279
Interest Income recognized on nonaccrual loans	0
Consumer
Financing Receivable, Past Due [Line Items]
Non-accrual loans	1,113,709	1,432,420
Non-accrual loans with no allowance	295,419
Interest Income recognized on nonaccrual loans	25,973
Consumer | Residential mortgages
Financing Receivable, Past Due [Line Items]
Non-accrual loans	175,072	160,172
Non-accrual loans with no allowance	88,118
Interest Income recognized on nonaccrual loans	0
Consumer | Home equity loans and lines of credit
Financing Receivable, Past Due [Line Items]
Non-accrual loans	88,047	91,606
Non-accrual loans with no allowance	32,186
Interest Income recognized on nonaccrual loans	0
Consumer | RICs and auto loans
Financing Receivable, Past Due [Line Items]
Non-accrual loans	844,998	1,174,317
Non-accrual loans with no allowance	175,064
Interest Income recognized on nonaccrual loans	25,973
Consumer | Personal unsecured loans
Financing Receivable, Past Due [Line Items]
Non-accrual loans	0	0
Non-accrual loans with no allowance	0
Interest Income recognized on nonaccrual loans	0
Consumer | Other consumer
Financing Receivable, Past Due [Line Items]
Non-accrual loans	5,592	$ 6,325
Non-accrual loans with no allowance	51
Interest Income recognized on nonaccrual loans	$ 0

XML

LOANS AND ALLOWANCE FOR CREDIT LOSSES (Age Analysis of Past Due Loans) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Financing Receivable, Past Due [Line Items]
Total Past Due	$ 2,892,177	$ 4,194,940
Current	88,735,872	90,164,438
Total	91,628,049	94,359,378
Recorded Investment Greater than 90 Days and Accruing	2,573	52,863
LHFS	250,300	265,400
30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	2,384,040	3,475,725
90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	508,137	719,215
Commercial
Financing Receivable, Past Due [Line Items]
Total	39,486,331	39,942,857
LHFS	183,900	254,500
Commercial | CRE
Financing Receivable, Past Due [Line Items]
Total Past Due	59,616	111,624
Current	7,405,039	7,244,247
Total	7,464,655	7,355,871
Recorded Investment Greater than 90 Days and Accruing	0	0
LHFS	25,100	28,000
Commercial | CRE | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	15,720	41,320
Commercial | CRE | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	43,896	70,304
Commercial | C&I
Financing Receivable, Past Due [Line Items]
Total Past Due	67,941	105,642
Current	16,355,142	16,654,606
Total	16,423,083	16,760,248
Recorded Investment Greater than 90 Days and Accruing	0	0
LHFS	158,700	222,300
Commercial | C&I | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	31,804	59,759
Commercial | C&I | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	36,137	45,883
Commercial | Multifamily
Financing Receivable, Past Due [Line Items]
Total Past Due	58,876	113,780
Current	8,074,573	8,257,122
Total	8,133,449	8,370,902
Recorded Investment Greater than 90 Days and Accruing	0	0
LHFS		3,800
Commercial | Multifamily | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	19,074	47,116
Commercial | Multifamily | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	39,802	66,664
Commercial | Other commercial
Financing Receivable, Past Due [Line Items]
Total Past Due	79,047	90,207
Current	7,386,097	7,365,629
Total	7,465,144	7,455,836
Recorded Investment Greater than 90 Days and Accruing	48	56
LHFS	100	300
Commercial | Other commercial | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	73,793	80,993
Commercial | Other commercial | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	5,254	9,214
Consumer | Residential mortgages
Financing Receivable, Past Due [Line Items]
Total Past Due	212,059	320,972
Current	6,334,791	6,673,411
Total	6,546,850	6,994,383
Recorded Investment Greater than 90 Days and Accruing	0	0
LHFS	384,800	404,200
Consumer | Residential mortgages | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	91,490	209,274
Consumer | Residential mortgages | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	120,569	111,698
Consumer | Home equity loans and lines of credit
Financing Receivable, Past Due [Line Items]
Total Past Due	88,167	103,685
Current	3,823,862	4,004,820
Total	3,912,029	4,108,505
Recorded Investment Greater than 90 Days and Accruing	0	0
Consumer | Home equity loans and lines of credit | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	21,611	31,488
Consumer | Home equity loans and lines of credit | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	66,556	72,197
Consumer | RICs and auto loans
Financing Receivable, Past Due [Line Items]
Total Past Due	2,305,747	3,229,361
Current	38,210,263	38,143,329
Total	40,516,010	41,372,690
Recorded Investment Greater than 90 Days and Accruing	0	0
LHFS		674,000
Consumer | RICs and auto loans | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	2,117,013	2,944,376
Consumer | RICs and auto loans | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	188,734	284,985
Consumer | Personal unsecured loans
Financing Receivable, Past Due [Line Items]
Total Past Due	14,984	112,623
Current	950,667	1,605,286
Total	965,651	1,717,909
Recorded Investment Greater than 90 Days and Accruing	2,525	52,807
LHFS		893,500
Consumer | Personal unsecured loans | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	8,779	56,041
Consumer | Personal unsecured loans | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	6,205	56,582
Consumer | Other consumer
Financing Receivable, Past Due [Line Items]
Total Past Due	5,740	7,046
Current	195,438	215,988
Total	201,178	223,034
Recorded Investment Greater than 90 Days and Accruing	0	0
Consumer | Other consumer | 30-89 Days Past Due
Financing Receivable, Past Due [Line Items]
Total Past Due	4,756	5,358
Consumer | Other consumer | 90 Days or Greater
Financing Receivable, Past Due [Line Items]
Total Past Due	$ 984	$ 1,688

XML

LOANS AND ALLOWANCE FOR CREDIT LOSSES (Lending Asset Quality Indicators) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Financing Receivable, Credit Quality Indicator [Line Items]
Total	$ 91,628,049	$ 94,359,378
LHFS	250,300	265,400
Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	2,998,294	10,324,958
Year two	9,274,766	8,783,251
Year three	8,470,289	7,443,648
Year four	6,341,557	3,793,884
Year five	3,570,596	2,243,431
Prior	8,830,829	7,353,685
Total	39,486,331	39,942,857
LHFS	183,900	254,500
Commercial | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	2,828,875	9,794,443
Year two	8,704,544	8,145,195
Year three	7,672,198	6,582,401
Year four	5,357,544	3,327,043
Year five	2,892,512	1,830,626
Prior	7,602,031	6,245,767
Total	35,057,704	35,925,475
Commercial | Special mention
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	8,787	39,929
Year two	91,928	202,422
Year three	259,438	374,698
Year four	373,201	203,980
Year five	347,211	210,028
Prior	484,077	405,027
Total	1,564,642	1,436,084
Commercial | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	13,504	75,763
Year two	92,581	140,837
Year three	263,979	411,279
Year four	543,198	246,144
Year five	316,425	186,006
Prior	725,431	636,822
Total	1,955,118	1,696,851
Commercial | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	1,796	3,504
Year two	2,387	145
Year three	0	179
Year four	87	1,616
Year five	1,367	1,383
Prior	0	11,234
Total	5,637	18,061
Commercial | N/A
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	145,332	411,319
Year two	383,326	294,652
Year three	274,674	75,091
Year four	67,527	15,101
Year five	13,081	15,388
Prior	19,290	54,835
Total	903,230	866,386
Commercial | CRE
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	103,522	759,345
Year two	847,708	1,456,481
Year three	1,582,309	1,767,488
Year four	1,701,350	893,808
Year five	876,503	668,470
Prior	2,353,263	1,810,279
Total	7,464,655	7,355,871
LHFS	25,100	28,000
Commercial | CRE | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	103,522	722,210
Year two	806,065	1,424,392
Year three	1,479,764	1,656,560
Year four	1,516,046	816,607
Year five	692,812	542,979
Prior	2,005,757	1,536,812
Total	6,603,966	6,699,560
Commercial | CRE | Special mention
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	28,876
Year two	30,361	15,480
Year three	68,072	81,167
Year four	78,087	43,368
Year five	149,729	79,555
Prior	99,131	83,751
Total	425,380	332,197
Commercial | CRE | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	8,259
Year two	11,282	16,609
Year three	34,473	29,761
Year four	107,217	33,833
Year five	33,962	45,936
Prior	248,375	189,716
Total	435,309	324,114
Commercial | CRE | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior	0	0
Total	0	0
Commercial | CRE | N/A
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior	0	0
Total	0	0
Commercial | C&I
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	1,482,209	5,146,915
Year two	4,735,727	3,812,347
Year three	3,530,393	3,181,668
Year four	2,418,897	994,505
Year five	915,932	785,437
Prior	3,339,925	2,839,376
Total	16,423,083	16,760,248
LHFS	158,700	222,300
Commercial | C&I | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	1,313,051	4,661,409
Year two	4,282,186	3,365,828
Year three	3,075,735	2,798,209
Year four	2,038,193	868,373
Year five	811,732	585,083
Prior	2,770,312	2,305,305
Total	14,291,209	14,584,207
Commercial | C&I | Special mention
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	8,787	11,000
Year two	15,517	136,413
Year three	164,262	134,388
Year four	154,776	49,601
Year five	33,270	99,042
Prior	301,234	254,102
Total	677,846	684,546
Commercial | C&I | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	13,504	60,034
Year two	52,311	15,309
Year three	15,722	173,900
Year four	158,401	59,814
Year five	56,482	84,642
Prior	249,089	213,908
Total	545,509	607,607
Commercial | C&I | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	1,535	3,153
Year two	2,387	145
Year three	0	80
Year four	0	1,616
Year five	1,367	1,282
Prior	0	11,226
Total	5,289	17,502
Commercial | C&I | N/A
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	145,332	411,319
Year two	383,326	294,652
Year three	274,674	75,091
Year four	67,527	15,101
Year five	13,081	15,388
Prior	19,290	54,835
Total	903,230	866,386
Commercial | Multifamily
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	244,242	885,554
Year two	880,012	2,082,649
Year three	2,106,968	1,712,487
Year four	1,530,833	1,457,976
Year five	1,394,936	584,060
Prior	1,976,458	1,648,176
Total	8,133,449	8,370,902
LHFS		3,800
Commercial | Multifamily | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	244,242	880,199
Year two	807,657	1,938,271
Year three	1,874,793	1,361,178
Year four	1,123,727	1,198,819
Year five	1,008,606	503,267
Prior	1,684,412	1,365,066
Total	6,743,437	7,246,800
Commercial | Multifamily | Special mention
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	0
Year two	46,000	39,433
Year three	25,105	147,872
Year four	136,006	110,906
Year five	164,125	31,348
Prior	76,812	59,072
Total	448,048	388,631
Commercial | Multifamily | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	5,355
Year two	26,355	104,945
Year three	207,070	203,437
Year four	271,100	148,251
Year five	222,205	49,445
Prior	215,234	224,038
Total	941,964	735,471
Commercial | Multifamily | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior	0	0
Total	0	0
Commercial | Multifamily | N/A
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior	0	0
Total	0	0
Commercial | Remaining commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	1,168,321	3,533,144
Year two	2,811,319	1,431,774
Year three	1,250,619	782,005
Year four	690,477	447,595
Year five	383,225	205,464
Prior	1,161,183	1,055,854
Total	7,465,144	7,455,836
LHFS	100	300
Commercial | Remaining commercial | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	1,168,060	3,530,625
Year two	2,808,636	1,416,704
Year three	1,241,906	766,454
Year four	679,578	443,244
Year five	379,362	199,297
Prior	1,141,550	1,038,584
Total	7,419,092	7,394,908
Commercial | Remaining commercial | Special mention
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	53
Year two	50	11,096
Year three	1,999	11,271
Year four	4,332	105
Year five	87	83
Prior	6,900	8,102
Total	13,368	30,710
Commercial | Remaining commercial | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	2,115
Year two	2,633	3,974
Year three	6,714	4,181
Year four	6,480	4,246
Year five	3,776	5,983
Prior	12,733	9,160
Total	32,336	29,659
Commercial | Remaining commercial | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	261	351
Year two	0	0
Year three	0	99
Year four	87	0
Year five	0	101
Prior	0	8
Total	348	559
Commercial | Remaining commercial | N/A
Financing Receivable, Credit Quality Indicator [Line Items]
Current fiscal year	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior	0	0
Total	$ 0	$ 0

XML

LOANS AND ALLOWANCE FOR CREDIT LOSSES (Consumer Lending Asset Quality Indicators - Credit Score) (Details) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
Loans Receivable [Line Items]
Total	[1],[2]	$ 91,059,356	$ 92,133,182
Consumer
Loans Receivable [Line Items]
Total		51,756,903	52,444,779
RICs and auto loans | Consumer
Loans Receivable [Line Items]
Current fiscal year		6,000,032	18,592,330
Year two		15,428,887	11,958,307
Year three		10,529,753	5,482,872
Year four		4,787,181	2,211,463
Year five		1,872,506	1,346,332
Prior		1,897,651	1,107,338
Total		$ 40,516,010	$ 40,698,642
Total, percent		100.00%	100.00%
RICs and auto loans | Consumer | No FICO
Loans Receivable [Line Items]
Current fiscal year		$ 421,665	$ 1,326,026
Year two		1,177,775	839,412
Year three		720,807	450,539
Year four		389,629	484,975
Year five		397,597	230,382
Prior		278,547	142,746
Total		$ 3,386,020	$ 3,474,080
Total, percent		8.40%	8.50%
RICs and auto loans | Consumer | FICO score less than 600
Loans Receivable [Line Items]
Current fiscal year		$ 1,906,288	$ 6,056,260
Year two		5,571,043	4,373,991
Year three		3,909,143	2,648,215
Year four		2,332,641	1,126,742
Year five		969,295	685,830
Prior		1,054,874	634,480
Total		$ 15,743,284	$ 15,525,518
Total, percent		38.80%	38.20%
RICs and auto loans | Consumer | FICO score of 600 to 639
Loans Receivable [Line Items]
Current fiscal year		$ 913,689	$ 2,782,566
Year two		2,445,588	1,912,731
Year three		1,656,253	1,001,985
Year four		863,647	335,111
Year five		282,896	229,690
Prior		309,232	173,501
Total		$ 6,471,305	$ 6,435,584
Total, percent		16.00%	15.80%
RICs and auto loans | Consumer | FICO score equal to or greater than 640
Loans Receivable [Line Items]
Current fiscal year		$ 2,758,390	$ 8,427,478
Year two		6,234,481	4,832,173
Year three		4,243,550	1,382,133
Year four		1,201,264	264,635
Year five		222,718	200,430
Prior		254,998	156,611
Total		$ 14,915,401	$ 15,263,460
Total, percent		36.80%	37.50%

[1] LHFI includes $44.6 million and $50.4 million of loans recorded at fair value at March 31, 2021 and December 31, 2020, respectively.

[2] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

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LOANS AND ALLOWANCE FOR CREDIT LOSSES (Consumer Lending Asset Quality Indicators - FICO and CLTV Range) (Details) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
Loans Receivable [Line Items]
Total	[1],[2]	$ 91,059,356	$ 92,133,182
Consumer
Loans Receivable [Line Items]
Total		51,756,903	52,444,779
Consumer | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		313,046	1,189,694
Year two		1,162,886	1,179,322
Year three		1,003,559	652,298
Year four		551,593	840,968
Year five		716,963	807,057
Prior		2,413,988	1,920,829
Total		6,162,035	6,590,168
Consumer | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		29,917	246,003
Year two		251,529	378,348
Year three		359,412	466,662
Year four		442,194	450,129
Year five		420,603	348,805
Prior		2,408,374	2,218,558
Total		3,912,029	4,108,505
Revolving		3,747,095	3,929,414
Consumer | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		152,074	538,232
Year two		621,729	504,181
Year three		472,580	382,527
Year four		365,637	708,641
Year five		609,447	766,657
Prior		2,342,112	1,866,055
Total		4,563,579	4,766,293
Consumer | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		28,791	185,611
Year two		196,279	251,619
Year three		256,121	330,909
Year four		345,291	372,523
Year five		380,378	321,712
Prior		2,089,324	1,869,887
Total		3,296,184	3,332,261
Revolving		3,198,882	3,222,783
Consumer | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		94,117	357,296
Year two		349,630	356,003
Year three		269,979	138,233
Year four		99,930	112,571
Year five		102,476	37,926
Prior		45,017	26,556
Total		961,149	1,028,585
Consumer | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		441	55,993
Year two		49,873	121,363
Year three		97,418	130,120
Year four		90,678	71,593
Year five		34,157	23,010
Prior		167,354	185,492
Total		439,921	587,571
Revolving		430,552	575,563
Consumer | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		5,858	70,633
Year two		98,066	266,041
Year three		257,535	130,338
Year four		84,644	17,638
Year five		2,675	604
Prior		9,619	11,268
Total		458,397	496,522
Consumer | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		23,926	114,044
Year two		90,547	50,927
Year three		950	0
Year four		0	0
Year five		568	293
Prior		2,982	3,964
Total		118,973	169,228
Consumer | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	486
Year two		421	143
Year three		162	0
Year four		0	0
Year five		0	0
Prior		38,351	49,390
Total		38,934	50,019
Revolving		35,777	46,015
Consumer | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	101
Year two		0	0
Year three		0	0
Year four		0	571
Year five		0	0
Prior		2,595	2,851
Total		2,595	3,523
Consumer | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	92
Prior		4,134	4,952
Total		4,134	5,044
Consumer | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		26	758
Year two		746	62
Year three		54	0
Year four		0	0
Year five		0	0
Prior		27,390	29,416
Total		28,216	30,236
Revolving		26,898	28,449
Consumer | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		37,071	109,388
Year two		2,914	2,170
Year three		2,515	1,200
Year four		1,382	1,547
Year five		1,797	1,485
Prior		7,529	5,183
Total		53,208	120,973
Consumer | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		659	3,155
Year two		4,210	5,161
Year three		5,657	5,633
Year four		6,225	6,013
Year five		6,068	4,083
Prior		85,955	84,373
Total		108,774	108,418
Revolving		54,986	56,604
Consumer | FICO score not applicable | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	750
Year two		744	0
Year three		0	521
Year four		518	500
Year five		497	0
Prior		3,110	3,148
Total		4,869	4,919
Consumer | FICO score not applicable | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		80	0
Year three		0	0
Year four		246	0
Year five		147	77
Prior		853	531
Total		1,326	608
Revolving		1,326	608
Consumer | FICO score not applicable | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		0	0
Consumer | FICO score not applicable | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	8
Year two		0	0
Year three		30	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		30	8
Revolving		30	8
Consumer | FICO score not applicable | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		0	0
Consumer | FICO score not applicable | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		0	0
Consumer | FICO score not applicable | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		30	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		30	0
Revolving		30	0
Consumer | FICO score not applicable | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		0	0
Consumer | FICO score not applicable | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		0	0
Consumer | FICO score not applicable | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		0	0
Revolving		0	0
Consumer | FICO score not applicable | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		37,071	109,388
Year two		2,914	2,170
Year three		2,515	1,200
Year four		1,382	1,547
Year five		1,797	1,485
Prior		6,923	4,410
Total		52,602	120,200
Consumer | FICO score not applicable | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		649	2,840
Year two		3,837	4,407
Year three		4,957	5,504
Year four		6,099	5,514
Year five		5,821	4,083
Prior		84,661	83,060
Total		106,024	105,408
Revolving		52,289	53,654
Consumer | FICO score less than 600 | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	876
Year two		1,185	3,988
Year three		6,274	6,255
Year four		9,679	13,646
Year five		12,297	13,775
Prior		115,123	109,076
Total		144,558	147,616
Consumer | FICO score less than 600 | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	727
Year two		526	3,389
Year three		2,735	7,255
Year four		9,700	10,780
Year five		11,394	15,566
Prior		129,911	121,240
Total		154,266	158,957
Revolving		135,697	137,921
Consumer | FICO score less than 600 | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	1,053
Year two		1,569	5,235
Year three		5,241	4,603
Year four		7,130	7,707
Year five		7,199	3,406
Prior		4,239	2,832
Total		25,378	24,836
Consumer | FICO score less than 600 | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	238
Year two		413	1,901
Year three		1,295	4,029
Year four		2,206	2,727
Year five		1,262	1,698
Prior		11,051	13,383
Total		16,227	23,976
Revolving		14,302	21,484
Consumer | FICO score less than 600 | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	221
Year two		1,090	8,801
Year three		9,759	8,442
Year four		5,717	1,577
Year five		414	0
Prior		624	1,102
Total		17,604	20,143
Consumer | FICO score less than 600 | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	292
Year two		231	2,792
Year three		122	0
Year four		0	0
Year five		0	219
Prior		540	690
Total		893	3,993
Consumer | FICO score less than 600 | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		1,405	2,389
Total		1,405	2,389
Revolving		1,141	2,017
Consumer | FICO score less than 600 | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		109	353
Total		109	353
Consumer | FICO score less than 600 | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		1,294	1,445
Total		1,294	1,445
Consumer | FICO score less than 600 | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		1,270	2,391
Total		1,270	2,391
Revolving		1,255	2,369
Consumer | FICO score less than 600 | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		58	92
Total		58	92
Consumer | FICO score less than 600 | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	15
Year five		15	0
Prior		541	562
Total		556	577
Revolving		535	555
Consumer | FICO score of 600 to 639 | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		70	3,058
Year two		2,158	3,923
Year three		5,122	4,275
Year four		6,220	11,593
Year five		8,739	10,710
Prior		83,708	81,496
Total		106,017	115,055
Consumer | FICO score of 600 to 639 | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	1,265
Year two		1,518	2,589
Year three		3,225	8,921
Year four		9,354	13,240
Year five		11,965	11,873
Prior		109,133	100,148
Total		135,195	138,036
Revolving		127,298	128,515
Consumer | FICO score of 600 to 639 | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		114	1,585
Year two		4,441	4,839
Year three		5,400	3,901
Year four		2,293	5,300
Year five		6,364	2,040
Prior		4,743	2,935
Total		23,355	20,600
Consumer | FICO score of 600 to 639 | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	728
Year two		368	3,149
Year three		3,747	5,618
Year four		4,030	2,491
Year five		2,061	433
Prior		7,484	8,812
Total		17,690	21,231
Revolving		16,694	19,784
Consumer | FICO score of 600 to 639 | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	1,233
Year two		2,137	6,910
Year three		7,927	5,693
Year four		3,136	1,870
Year five		328	249
Prior		516	581
Total		14,044	16,536
Consumer | FICO score of 600 to 639 | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	2,321
Year two		1,811	2,364
Year three		0	0
Year four		0	0
Year five		0	0
Prior		522	193
Total		2,333	4,878
Consumer | FICO score of 600 to 639 | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		1,902	1,803
Total		1,902	1,803
Revolving		1,806	1,706
Consumer | FICO score of 600 to 639 | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		588	707
Total		588	707
Consumer | FICO score of 600 to 639 | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		30	333
Total		30	333
Consumer | FICO score of 600 to 639 | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		2,871	3,235
Total		2,871	3,235
Revolving		2,645	2,858
Consumer | FICO score of 600 to 639 | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		30	0
Total		30	0
Consumer | FICO score of 600 to 639 | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		13	51
Total		13	51
Revolving		13	29
Consumer | FICO score of 640 to 679 | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		364	11,264
Year two		13,521	21,946
Year three		18,014	17,039
Year four		19,350	24,447
Year five		27,351	26,992
Prior		146,119	124,559
Total		224,719	226,247
Consumer | FICO score of 640 to 679 | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		132	4,983
Year two		5,856	15,432
Year three		14,174	23,718
Year four		21,457	26,211
Year five		26,246	19,167
Prior		158,816	152,823
Total		226,681	242,334
Revolving		216,693	231,152
Consumer | FICO score of 640 to 679 | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	12,585
Year two		12,550	18,756
Year three		12,814	8,079
Year four		6,717	7,117
Year five		6,190	1,377
Prior		5,061	2,426
Total		43,332	50,340
Consumer | FICO score of 640 to 679 | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	2,166
Year two		1,564	8,599
Year three		6,201	10,455
Year four		6,432	5,391
Year five		1,801	1,377
Prior		15,252	17,425
Total		31,250	45,413
Revolving		30,474	44,187
Consumer | FICO score of 640 to 679 | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		276	2,385
Year two		4,614	18,975
Year three		20,201	12,715
Year four		8,902	1,265
Year five		488	0
Prior		1,638	1,108
Total		36,119	36,448
Consumer | FICO score of 640 to 679 | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		2,130	7,256
Year two		8,881	4,501
Year three		304	0
Year four		0	0
Year five		0	0
Prior		519	573
Total		11,834	12,330
Consumer | FICO score of 640 to 679 | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	53
Year three		56	0
Year four		0	0
Year five		0	0
Prior		5,416	6,279
Total		5,472	6,332
Revolving		4,943	5,784
Consumer | FICO score of 640 to 679 | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		186	240
Total		186	240
Consumer | FICO score of 640 to 679 | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		205	432
Total		205	432
Consumer | FICO score of 640 to 679 | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	48
Year two		47	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		2,140	723
Total		2,187	771
Revolving		1,828	533
Consumer | FICO score of 640 to 679 | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		0	0
Total		0	0
Consumer | FICO score of 640 to 679 | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	95
Year two		0	0
Year three		0	0
Year four		0	100
Year five		100	0
Prior		82	70
Total		182	265
Revolving		162	265
Consumer | FICO score of 680 to 719 | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		8,075	34,802
Year two		36,981	49,625
Year three		53,762	41,447
Year four		41,202	56,362
Year five		56,384	54,836
Prior		226,857	196,173
Total		423,261	433,245
Consumer | FICO score of 680 to 719 | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		4,580	26,177
Year two		25,733	31,112
Year three		31,926	49,618
Year four		49,428	53,778
Year five		53,745	49,893
Prior		281,152	249,565
Total		446,564	460,143
Revolving		433,170	444,254
Consumer | FICO score of 680 to 719 | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		7,232	38,582
Year two		24,255	37,546
Year three		30,992	20,202
Year four		14,872	18,615
Year five		11,216	5,047
Prior		6,184	4,556
Total		94,751	124,548
Consumer | FICO score of 680 to 719 | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		153	8,483
Year two		5,964	17,515
Year three		13,978	19,442
Year four		14,180	11,250
Year five		5,518	2,996
Prior		22,178	24,541
Total		61,971	84,227
Revolving		61,234	82,534
Consumer | FICO score of 680 to 719 | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		139	7,616
Year two		11,481	39,239
Year three		37,592	22,510
Year four		14,042	2,195
Year five		342	0
Prior		887	3,025
Total		64,483	74,585
Consumer | FICO score of 680 to 719 | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		8,221	29,050
Year two		18,874	8,147
Year three		0	0
Year four		0	0
Year five		0	0
Prior		317	526
Total		27,412	37,723
Consumer | FICO score of 680 to 719 | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	90
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		5,592	7,810
Total		5,592	7,900
Revolving		5,179	7,128
Consumer | FICO score of 680 to 719 | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	101
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		241	475
Total		241	576
Consumer | FICO score of 680 to 719 | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		699	802
Total		699	802
Consumer | FICO score of 680 to 719 | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		4,933	5,756
Total		4,933	5,756
Revolving		4,773	5,477
Consumer | FICO score of 680 to 719 | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		69	73
Total		69	73
Consumer | FICO score of 680 to 719 | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		60	144
Year three		85	0
Year four		0	63
Year five		0	0
Prior		117	149
Total		262	356
Revolving		262	351
Consumer | FICO score of 720 to 759 | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		47,926	105,769
Year two		115,245	89,140
Year three		89,795	88,485
Year four		83,558	145,301
Year five		128,900	132,720
Prior		371,639	285,308
Total		837,063	846,723
Consumer | FICO score of 720 to 759 | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		7,177	39,927
Year two		39,711	49,716
Year three		53,423	62,795
Year four		69,503	79,821
Year five		83,499	68,503
Prior		396,208	348,679
Total		649,521	649,441
Revolving		636,513	634,206
Consumer | FICO score of 720 to 759 | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		23,345	81,595
Year two		81,305	62,488
Year three		53,647	29,767
Year four		23,528	25,421
Year five		21,989	8,163
Prior		10,535	5,334
Total		214,349	212,768
Consumer | FICO score of 720 to 759 | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		200	14,064
Year two		14,659	28,552
Year three		21,770	30,553
Year four		22,507	15,094
Year five		7,628	5,386
Prior		32,473	35,066
Total		99,237	128,715
Revolving		97,946	126,755
Consumer | FICO score of 720 to 759 | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		938	16,714
Year two		21,755	57,807
Year three		64,492	30,850
Year four		20,687	2,754
Year five		364	355
Prior		1,965	1,566
Total		110,201	110,046
Consumer | FICO score of 720 to 759 | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		6,612	37,846
Year two		28,628	12,066
Year three		455	0
Year four		0	0
Year five		0	0
Prior		280	563
Total		35,975	50,475
Consumer | FICO score of 720 to 759 | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	69
Year three		69	0
Year four		0	0
Year five		0	0
Prior		5,698	8,270
Total		5,767	8,339
Revolving		5,000	7,128
Consumer | FICO score of 720 to 759 | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		529	68
Total		529	68
Consumer | FICO score of 720 to 759 | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		314	206
Total		314	206
Consumer | FICO score of 720 to 759 | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		6,354	7,611
Total		6,354	7,611
Revolving		6,299	7,313
Consumer | FICO score of 720 to 759 | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		113	227
Total		113	227
Consumer | FICO score of 720 to 759 | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	35
Year two		86	56
Year three		65	0
Year four		0	253
Year five		65	0
Prior		121	122
Total		337	466
Revolving		325	466
Consumer | FICO score equal to or greater than 760 | LTV less than or equal to 70% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		95,639	381,713
Year two		451,895	335,559
Year three		299,613	224,505
Year four		205,110	456,792
Year five		375,279	527,624
Prior		1,395,556	1,066,295
Total		2,823,092	2,992,488
Consumer | FICO score equal to or greater than 760 | LTV less than or equal to 70% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		16,902	112,532
Year two		122,855	149,381
Year three		150,638	178,602
Year four		185,603	188,693
Year five		193,382	156,633
Prior		1,013,251	896,901
Total		1,682,631	1,682,742
Revolving		1,648,185	1,646,127
Consumer | FICO score equal to or greater than 760 | LTV of 70.01% to 80% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		63,426	221,896
Year two		225,510	227,139
Year three		161,885	71,681
Year four		45,390	48,411
Year five		49,518	17,893
Prior		14,255	8,473
Total		559,984	595,493
Consumer | FICO score equal to or greater than 760 | LTV of 70.01% to 90% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		88	30,306
Year two		26,905	61,647
Year three		50,397	60,023
Year four		41,323	34,640
Year five		15,887	11,120
Prior		78,916	86,265
Total		213,516	284,001
Revolving		209,872	280,811
Consumer | FICO score equal to or greater than 760 | LTV of 80.01% to 90% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		4,505	42,464
Year two		56,989	134,309
Year three		117,564	50,128
Year four		32,160	7,977
Year five		739	0
Prior		3,989	3,886
Total		215,946	238,764
Consumer | FICO score equal to or greater than 760 | LTV of 90.01% to 100% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		6,963	37,279
Year two		32,122	21,057
Year three		69	0
Year four		0	0
Year five		568	74
Prior		804	1,419
Total		40,526	59,829
Consumer | FICO score equal to or greater than 760 | LTV of 90.01% to 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		0	396
Year two		421	21
Year three		7	0
Year four		0	0
Year five		0	0
Prior		18,338	22,839
Total		18,766	23,256
Revolving		17,678	22,252
Consumer | FICO score equal to or greater than 760 | LTV of 100.01% to 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	571
Year five		0	0
Prior		942	1,008
Total		942	1,579
Consumer | FICO score equal to or greater than 760 | LTV greater than 110% | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	92
Prior		1,592	1,734
Total		1,592	1,826
Consumer | FICO score equal to or greater than 760 | LTV greater than 110% | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		26	710
Year two		699	62
Year three		54	0
Year four		0	0
Year five		0	0
Prior		9,822	9,700
Total		10,601	10,472
Revolving		10,098	9,899
Consumer | FICO score equal to or greater than 760 | LTV not applicable | Residential Mortgages
Loans Receivable [Line Items]
Current fiscal year		0	0
Year two		0	0
Year three		0	0
Year four		0	0
Year five		0	0
Prior		336	381
Total		336	381
Consumer | FICO score equal to or greater than 760 | LTV not applicable | Home equity loans and lines of credit
Loans Receivable [Line Items]
Current fiscal year		10	185
Year two		227	554
Year three		550	129
Year four		126	68
Year five		67	0
Prior		420	359
Total		1,400	1,295
Revolving		$ 1,400	$ 1,284

[1] LHFI includes $44.6 million and $50.4 million of loans recorded at fair value at March 31, 2021 and December 31, 2020, respectively.

[2] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

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LOANS AND ALLOWANCE FOR CREDIT LOSSES (Troubled Debt Restructuring Activity) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2021 USD ($) contract	Mar. 31, 2020 USD ($) contract	Dec. 31, 2020 USD ($)
Financing Receivable, Troubled Debt Restructuring [Line Items]
Troubled debt restructurings	$ 4,803,977		$ 4,324,129
Number of Contracts | contract	46,313	9,951
Pre-TDR Recorded Investment	$ 1,016,225	$ 185,225
Post-TDR Recorded Investment	$ 1,021,854	$ 185,766
TDRs which Subsequently Defaulted
Number of Contracts | contract	5,688	4,160
Recorded Investment	$ 112,582	$ 85,125
Commercial | CRE
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	3	4
Pre-TDR Recorded Investment	$ 7,952	$ 2,287
Post-TDR Recorded Investment	$ 7,952	$ 2,282
TDRs which Subsequently Defaulted
Number of Contracts | contract	0	14
Recorded Investment	$ 0	$ 2,909
Commercial | C&I
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	311	35
Pre-TDR Recorded Investment	$ 15,512	$ 834
Post-TDR Recorded Investment	$ 15,568	$ 837
TDRs which Subsequently Defaulted
Number of Contracts | contract	30	12
Recorded Investment	$ 1,172	$ 7,390
Commercial | Multifamily
TDRs which Subsequently Defaulted
Number of Contracts | contract	0	0
Recorded Investment	$ 0	$ 0
Commercial | Other commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	164	1
Pre-TDR Recorded Investment	$ 13,635	$ 45
Post-TDR Recorded Investment	$ 13,635	$ 45
TDRs which Subsequently Defaulted
Number of Contracts | contract	1	1
Recorded Investment	$ 17	$ 45
Consumer | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	93	14
Pre-TDR Recorded Investment	$ 20,109	$ 1,916
Post-TDR Recorded Investment	$ 19,990	$ 2,060
TDRs which Subsequently Defaulted
Number of Contracts | contract	0	22
Recorded Investment	$ 0	$ 3,347
Consumer | Home equity loans and lines of credit
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	43	28
Pre-TDR Recorded Investment	$ 4,542	$ 2,074
Post-TDR Recorded Investment	$ 4,748	$ 2,095
TDRs which Subsequently Defaulted
Number of Contracts | contract	1	15
Recorded Investment	$ 613	$ 2,094
Consumer | RICs and auto loans
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	45,665	9,867
Pre-TDR Recorded Investment	$ 953,819	$ 178,057
Post-TDR Recorded Investment	$ 959,309	$ 178,435
TDRs which Subsequently Defaulted
Number of Contracts | contract	5,656	4,086
Recorded Investment	$ 110,780	$ 69,239
Consumer | Personal unsecured loans
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	25	1
Pre-TDR Recorded Investment	$ 248	$ 0
Post-TDR Recorded Investment	$ 244	$ 0
TDRs which Subsequently Defaulted
Number of Contracts | contract	0	10
Recorded Investment	$ 0	$ 101
Consumer | Other consumer
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	9	1
Pre-TDR Recorded Investment	$ 408	$ 12
Post-TDR Recorded Investment	$ 408	$ 12
TDRs which Subsequently Defaulted
Number of Contracts | contract	0	0
Recorded Investment	$ 0	$ 0
Performing
Financing Receivable, Troubled Debt Restructuring [Line Items]
Troubled debt restructurings	4,352,785		3,850,622
Non-performing
Financing Receivable, Troubled Debt Restructuring [Line Items]
Troubled debt restructurings	$ 451,192		$ 473,507

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OPERATING LEASE ASSETS, NET (Components of Leased Vehicles, Net) (Details) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
Operating Leased Assets [Line Items]
Less: accumulated depreciation		$ (1,700,000)	$ (1,600,000)
Leased vehicles
Operating Leased Assets [Line Items]
Operating leases		21,907,106	22,056,063
Less: accumulated depreciation		(4,633,289)	(4,796,595)
Depreciated net capitalized cost		17,273,817	17,259,468
Manufacturer Subvention payments, net of accretion		(867,231)	(934,381)
Origination fees and other costs		71,638	66,020
Total premises and equipment, net		16,478,224	16,391,107
Commercial equipment vehicles and aircraft
Operating Leased Assets [Line Items]
Operating leases		28,624	28,661
Less: accumulated depreciation		(7,781)	(6,839)
Total premises and equipment, net		20,843	21,822
Operating lease assets
Operating Leased Assets [Line Items]
Less: accumulated depreciation		(4,600,000)	(4,800,000)
Total premises and equipment, net	[1],[2]	$ 16,499,067	$ 16,412,929

[1] Net of accumulated depreciation of $4.6 billion and $4.8 billion at March 31, 2021 and December 31, 2020, respectively.

[2] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

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OPERATING LEASE ASSETS, NET (Future Minimum Rental Receivables) (Details) $ in Thousands	Mar. 31, 2021 USD ($)
Leases [Abstract]
2021	$ 2,166,282
2022	1,680,876
2023	881,298
2024	74,450
2025	2,579
Thereafter	5,472
Total	$ 4,810,957

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OPERATING LEASE ASSETS, NET (Narrative) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Leases [Abstract]
Net gain on sale of operating leases	$ 108,263	$ 26,951

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GOODWILL AND OTHER INTANGIBLES (Goodwill) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Goodwill [Line Items]
Goodwill	$ 2,596,161	$ 2,596,161
CBB
Goodwill [Line Items]
Goodwill	297,802
C&I
Goodwill [Line Items]
Goodwill	52,198
CRE & VF
Goodwill [Line Items]
Goodwill	1,095,071
CIB
Goodwill [Line Items]
Goodwill	131,130
SC
Goodwill [Line Items]
Goodwill	$ 1,019,960

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GOODWILL AND OTHER INTANGIBLES (Goodwill) (Narrative) (Details) - USD ($)		3 Months Ended
	Oct. 01, 2020	Mar. 31, 2021	Jun. 30, 2020	Mar. 31, 2020
Goodwill [Line Items]
Re-allocation of Goodwill		$ 0		$ 0
Impairment of goodwill	$ 0
Reporting unit, percentage of fair value in excess of carrying amount (less than)			5.00%
C&I
Goodwill [Line Items]
Re-allocation of Goodwill		$ 25,100,000
Impairment of goodwill			$ (300,000,000)
CBB
Goodwill [Line Items]
Impairment of goodwill			$ (1,600,000,000)

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GOODWILL AND OTHER INTANGIBLES (Finite-lived Intangibles) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Finite-Lived Intangible Assets [Line Items]
Net Carrying Amount	$ 346,261	$ 357,547
Accumulated Amortization	(447,662)	(436,376)
Dealer networks
Finite-Lived Intangible Assets [Line Items]
Net Carrying Amount	301,583	308,768
Accumulated Amortization	(278,417)	(271,232)
Chrysler relationship
Finite-Lived Intangible Assets [Line Items]
Net Carrying Amount	31,250	35,000
Accumulated Amortization	(107,500)	(103,750)
Trade name
Finite-Lived Intangible Assets [Line Items]
Net Carrying Amount	12,000	12,300
Accumulated Amortization	(6,000)	(5,700)
Other intangibles
Finite-Lived Intangible Assets [Line Items]
Net Carrying Amount	1,428	1,479
Accumulated Amortization	$ (55,745)	$ (55,694)

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GOODWILL AND OTHER INTANGIBLES (Other Intangible Assets) (Narrative) (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Intangibles not subject to amortization	$ 0		$ 0
Amortization of intangibles	$ 11,286,000	$ 14,744,000

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GOODWILL AND OTHER INTANGIBLES (Future Amortization Expense) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Calendar Year Amount
2021	$ 39,904
2022	39,901
2023	28,649
2024	24,792
2025	24,757
Thereafter	199,544
Recorded To Date
2021	11,286	$ 14,744
Remaining Amount To Record
2021	$ 28,618

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OTHER ASSETS (Components) (Details) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Operating lease ROU assets		$ 530,360	$ 540,222
Deferred tax assets		0	11,114
Accrued interest receivable		554,748	634,509
Derivative assets at fair value		904,932	1,219,090
Other repossessed assets		239,031	207,900
Equity method investments		255,173	272,633
MSRs		86,653	77,545
OREO		24,909	29,799
Income tax receivables		186,211	225,736
Prepaid expense		253,491	225,251
Miscellaneous assets and receivables		602,856	608,431
Total Other assets	[1],[2]	$ 3,638,364	$ 4,052,230

[1] Includes MSRs of $86.7 million and $77.5 million at March 31, 2021 and December 31, 2020, respectively, for which the Company has elected the FVO. See Note 12 to these Condensed Consolidated Financial Statements for additional information.

[2] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

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OTHER ASSETS (Narrative) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Lessee, Lease, Description [Line Items]
Operating lease expense	$ 39,700	$ 35,100
Sublease income	1,100	1,500
Operating cash flows from operating leases	35,499	33,110
Operating lease ROU assets	530,360		$ 540,222
Present value of lease liabilities	599,886		$ 606,000
Parent Company
Lessee, Lease, Description [Line Items]
Operating cash flows from operating leases	1,300	1,000
Operating lease ROU assets	8,000	12,400
Present value of lease liabilities	$ 8,000	$ 12,400
Minimum
Lessee, Lease, Description [Line Items]
Renewal term	1 year
Maximum
Lessee, Lease, Description [Line Items]
Renewal term	5 years

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OTHER ASSETS (Maturity of Lease Liabilities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
2021	$ 103,242
2022	129,374
2023	112,349
2024	97,056
2025	71,950
Thereafter	142,678
Total lease liabilities	656,649
Less: Interest	(56,763)
Present value of lease liabilities	$ 599,886	$ 606,000

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OTHER ASSETS (Operating Lease Term and Discount Rate) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Operating lease ROU assets	$ 530,360	$ 540,222
Operating Lease, Liability, Statement of Financial Position [Extensible List]	Various other liabilities	Various other liabilities
Present value of lease liabilities	$ 599,886	$ 606,000
Weighted-average remaining lease term (years)	6 years 3 months 18 days	6 years 6 months
Weighted-average discount rate	2.90%	2.90%

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OTHER ASSETS (Other Information) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Operating cash flows from operating leases	$ (35,499)	$ (33,110)
Leased assets obtained in exchange for new operating lease liabilities	$ 15,653	$ 4,372

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VIEs (Assets and Liabilities of VIEs) (Details) - USD ($) $ in Thousands		Mar. 31, 2021		Dec. 31, 2020		Mar. 31, 2020
Assets
Restricted cash		$ 5,833,213	[1]	$ 5,303,460	[1]	$ 5,300,000
LHFS	[2]	568,693		2,226,196
LHFI	[1],[3]	91,059,356		92,133,182
Various other assets	[1],[4]	3,638,364		4,052,230
TOTAL ASSETS		146,590,340		149,432,676		$ 152,144,560
Liabilities
Various other liabilities	[1]	1,256,763		1,479,874
TOTAL LIABILITIES		124,649,674		128,169,964
Operating lease assets
Assets
Operating lease assets, net	[1],[5]	16,499,067		16,412,929
VIEs, Primary Beneficiary
Assets
Restricted cash		2,040,255		1,737,021
LHFS		0		581,938
LHFI		22,335,539		22,572,549
Various other assets		842,105		791,306
TOTAL ASSETS		41,696,123		42,073,921
Liabilities
Notes payable		29,670,906		31,700,709
Various other liabilities		55,669		84,922
TOTAL LIABILITIES		29,726,575		31,785,631
VIEs, Primary Beneficiary | Operating lease assets
Assets
Operating lease assets, net		$ 16,478,224		$ 16,391,107

[1] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

[2] Includes $250.3 million and $265.4 million of loans recorded at the FVO at March 31, 2021 and December 31, 2020, respectively.

[3] LHFI includes $44.6 million and $50.4 million of loans recorded at fair value at March 31, 2021 and December 31, 2020, respectively.

[4] Includes MSRs of $86.7 million and $77.5 million at March 31, 2021 and December 31, 2020, respectively, for which the Company has elected the FVO. See Note 12 to these Condensed Consolidated Financial Statements for additional information.

[5] Net of accumulated depreciation of $4.6 billion and $4.8 billion at March 31, 2021 and December 31, 2020, respectively.

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VIEs (Narrative) (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
VIEs, Primary Beneficiary | Trusts
Variable Interest Entity [Line Items]
Gross retail installment contracts transferred to consolidated Trusts	$ 27,300,000,000		$ 27,700,000,000
VIE, Not Primary Beneficiary
Variable Interest Entity [Line Items]
Sales of receivables securitization	1,891,278,000	$ 0
Gain (loss) on retail installment contracts	7,200,000	$ 0
Total serviced for other portfolio	3,707,862,000		$ 2,226,786,000
VIE, maximum exposure to loss	$ 0

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VIEs (Cash Flow Summary) (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
VIEs, Primary Beneficiary | Trusts
Variable Interest Entity [Line Items]
Assets securitized	$ 4,123,051,000	$ 6,675,730,000
Net proceeds from new securitizations	3,586,124,000	3,876,529,000
Net proceeds from sale of retained bonds	63,781,000	54,467,000
Cash received for servicing fees	228,188,000	246,743,000
Net distributions from Trusts	1,140,377,000	866,936,000
Total cash received from Trusts	5,018,470,000	5,044,675,000
VIE, Not Primary Beneficiary
Variable Interest Entity [Line Items]
Receivables securitized	1,891,278,000	0
Net proceeds from new securitizations	1,779,532,000	0
Cash received for servicing fees	6,726,000	6,179,000
Total cash received from Trusts	$ 1,786,258,000	$ 6,179,000

XML

VIEs (Off-balance Sheet Portfolio) (Details) - VIE, Not Primary Beneficiary - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Variable Interest Entity [Line Items]
Total serviced for other portfolio	$ 3,707,862	$ 2,226,786
Third party SCART serviced securitizations
Variable Interest Entity [Line Items]
Total serviced for other portfolio	2,623,575	929,429
Third party CCAP securitizations
Variable Interest Entity [Line Items]
Total serviced for other portfolio	63,188	82,713
SC
Variable Interest Entity [Line Items]
Total serviced for other portfolio	$ 1,021,099	$ 1,214,644

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DEPOSITS AND OTHER CUSTOMER ACCOUNTS (Summary of Deposits and Other Customer Accounts) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Balance
Interest-bearing demand deposits	$ 11,736,994	$ 11,097,595
Non-interest-bearing demand deposits	20,049,386	21,800,278
Savings	5,355,344	4,827,065
Customer repurchase accounts	316,490	323,398
Money market	33,690,892	33,358,315
CDs	3,299,593	3,897,056
Total deposits	$ 74,448,699	$ 75,303,707
Percent of total deposits
Interest-bearing demand deposits (as a percent)	15.80%	14.70%
Non-interest-bearing demand deposits (as a percent)	26.90%	28.90%
Savings (as a percent)	7.20%	6.40%
Customer repurchase accounts (as a percent)	0.40%	0.40%
Money market (as a percent)	45.30%	44.40%
CDs (as a percent)	4.40%	5.20%
Total deposits (as a percent)	100.00%	100.00%
Foreign deposits	$ 5,400,000	$ 5,800,000

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DEPOSITS AND OTHER CUSTOMER ACCOUNTS (Narrative) (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Financial Instruments Owned and Pledged as Collateral [Line Items]
Securities pledged as collateral, fair value	$ 3,700.0	$ 3,500.0
Demand deposit overdrafts that have been reclassified as loan balances	158.5	110.5
CD in denominations greater than $250,000	729.1	768.2
Public fund deposits
Financial Instruments Owned and Pledged as Collateral [Line Items]
Securities pledged as collateral, fair value	$ 2,500.0	$ 2,200.0

XML

BORROWINGS (Narrative) (Details) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
Debt Disclosure [Abstract]
Total borrowings and other debt obligations	[1]	$ 43,446,033	$ 46,359,467

[1] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

XML

BORROWINGS (SHUSA) (Narrative) (Details) - Senior Notes - USD ($)	Mar. 31, 2021	Mar. 31, 2020
Debt Instrument [Line Items]
Debt issued		$ 500,000,000
5.83% senior notes, due March 2023
Debt Instrument [Line Items]
Debt issued	$ 500,000,000
Stated interest rate	5.83%
2.65% senior notes due April 2020
Debt Instrument [Line Items]
Stated interest rate	2.65%
Debt repurchased	$ 1,000,000,000

XML

BORROWINGS (Parent Company and Other IHC Entities) (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Total borrowings and other debt obligations	[1]	$ 43,446,033	$ 46,359,467
Short-term debt borrowing due within one year, with an affiliate
Debt Instrument [Line Items]
Short-term borrowings, Balance		$ 0	$ 123,453
Effective Rate		0.00%	2.00%
Subsidiaries | 2.00% subordinated debt maturing through 2021
Debt Instrument [Line Items]
Stated interest rate		2.00%
Subordinated debt, Balance		$ 11	$ 11
Effective Rate		2.00%	2.00%
Subsidiaries | Short-term borrowing with an affiliate, maturing January 2021
Debt Instrument [Line Items]
Short-term borrowings, Balance		$ 0	$ 200,000
Effective Rate		0.00%	0.10%
Subsidiaries | Short-term borrowing due within one year, maturing April 2021
Debt Instrument [Line Items]
Short-term borrowings, Balance		$ 6,750	$ 15,750
Effective Rate		0.05%	0.05%
Parent Company and Other Subsidiaries
Debt Instrument [Line Items]
Total borrowings and other debt obligations		$ 10,542,062	$ 10,872,111
Effective Rate		3.56%	3.57%
Senior Notes | 2.65% senior notes due April 2020
Debt Instrument [Line Items]
Stated interest rate		2.65%
Senior Notes | 4.45% senior notes due December 2021
Debt Instrument [Line Items]
Stated interest rate		4.45%
Senior notes, Balance		$ 491,602	$ 491,411
Effective Rate		4.61%	4.61%
Senior Notes | 3.70% senior notes due March 2022
Debt Instrument [Line Items]
Stated interest rate		3.70%
Senior notes, Balance		$ 707,697	$ 707,896
Effective Rate		3.67%	3.67%
Senior Notes | 3.40% senior notes due January 2023
Debt Instrument [Line Items]
Stated interest rate		3.40%
Senior notes, Balance		$ 997,619	$ 997,298
Effective Rate		3.54%	3.54%
Senior Notes | 3.50% senior notes due June 2024
Debt Instrument [Line Items]
Stated interest rate		3.50%
Senior notes, Balance		$ 996,915	$ 996,687
Effective Rate		3.60%	3.60%
Senior Notes | 4.50% senior notes due July 2025
Debt Instrument [Line Items]
Stated interest rate		4.50%
Senior notes, Balance		$ 1,097,219	$ 1,097,074
Effective Rate		4.56%	4.56%
Senior Notes | 4.40% senior notes due July 2027
Debt Instrument [Line Items]
Stated interest rate		4.40%
Senior notes, Balance		$ 1,049,540	$ 1,049,531
Effective Rate		4.40%	4.40%
Senior Notes | 2.88% senior notes, due January 2024
Debt Instrument [Line Items]
Stated interest rate		2.88%
Senior notes, Balance		$ 750,000	$ 750,000
Effective Rate		2.88%	2.88%
Senior Notes | 5.83% senior notes, due March 2023
Debt Instrument [Line Items]
Stated interest rate		5.83%
Senior notes, Balance		$ 500,000	$ 500,000
Effective Rate		5.83%	5.83%
Senior Notes | 3.24% senior notes due November 2026
Debt Instrument [Line Items]
Stated interest rate		3.24%
Senior notes, Balance		$ 914,622	$ 913,239
Effective Rate		3.97%	3.97%
Senior Notes | 3.45% senior notes, due June 2025
Debt Instrument [Line Items]
Stated interest rate		3.45%
Senior notes, Balance		$ 995,145	$ 994,871
Effective Rate		3.58%	3.58%
Senior Notes | 3.50% senior notes, due April 2023
Debt Instrument [Line Items]
Stated interest rate		3.50%
Senior notes, Balance		$ 447,056	$ 447,039
Effective Rate		3.52%	3.52%
Senior Notes | Senior notes, due June 2022
Debt Instrument [Line Items]
Senior notes, Balance		$ 427,934	$ 427,925
Effective Rate		1.24%	1.84%
Senior Notes | Senior notes, due June 2022 | 3-month LIBOR
Debt Instrument [Line Items]
Basis spread on LIBOR (as a percent)		100.00%
Senior Notes | Senior notes, due January 2023
Debt Instrument [Line Items]
Senior notes, Balance		$ 720,915	$ 720,904
Effective Rate		1.35%	2.06%
Senior Notes | Senior notes, due January 2023 | 3-month LIBOR
Debt Instrument [Line Items]
Basis spread on LIBOR (as a percent)		110.00%
Senior Notes | Senior notes, due July 2023
Debt Instrument [Line Items]
Senior notes, Balance		$ 439,037	$ 439,022
Effective Rate		1.33%	2.04%

[1] The Company has interests in certain Trusts that are considered VIEs for accounting purposes. At March 31, 2021 and December 31, 2020, LHFI included $22.3 billion and $22.6 billion, Operating leases assets, net included $16.5 billion and $16.4 billion, restricted cash included $2.0 billion and $1.7 billion, Other assets included $842.1 million and $791.3 million, Borrowings and other debt obligations included $29.7 billion and $31.7 billion, and Other liabilities included $55.7 million and $84.9 million of assets or liabilities that were included within VIEs, respectively. See Note 7 to these Condensed Consolidated Financial Statements for additional information.

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BORROWINGS (Santander Bank) (Details) - SBNA - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Total borrowings and other debt obligations	$ 863,407	$ 1,150,000
Effective Rate	0.65%	0.64%
FHLB advances, maturing through May 2022
Debt Instrument [Line Items]
FHLB advances, Balance	$ 860,000	$ 1,150,000
Effective Rate	0.65%	0.64%
Short-term borrowing due within one year, maturing April 2021
Debt Instrument [Line Items]
REIT preferred, Balance	$ 3,407	$ 0
Effective Rate	0.14%	0.00%
FHLB advances
Debt Instrument [Line Items]
Letters of credit	$ 279,000

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BORROWINGS (SC Credit Facilities) (Details) - USD ($)	Mar. 31, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Balance	$ 124,400,000	$ 146,500,000
SC
Debt Instrument [Line Items]
Balance	56,711,158,000	55,523,298,000
Restricted Cash Pledged	2,037,897,000	1,734,136,000
SC | Revolving Credit Facility
Debt Instrument [Line Items]
Balance	6,348,545,000	8,159,955,000
Committed Amount	$ 15,750,000,000	$ 15,917,967,000
Effective Rate	1.33%	1.72%
Assets Pledged	$ 6,472,632,000	$ 7,063,398,000
Restricted Cash Pledged	2,358,000	2,886,000
SC | Revolving Credit Facilities With Third Parties
Debt Instrument [Line Items]
Balance	2,348,545,000	4,159,955,000
Committed Amount	$ 11,750,000,000	$ 11,917,967,000
Effective Rate	1.58%	2.21%
Assets Pledged	$ 6,472,632,000	$ 7,063,398,000
Restricted Cash Pledged	2,358,000	2,886,000
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due August 2022
Debt Instrument [Line Items]
Balance	167,000,000	0
Committed Amount	$ 500,000,000	$ 500,000,000
Effective Rate	1.95%	1.50%
Assets Pledged	$ 592,553,000	$ 159,348,000
Restricted Cash Pledged	0	0
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due March 2022
Debt Instrument [Line Items]
Balance	1,072,345,000	942,845,000
Committed Amount	$ 1,250,000,000	$ 1,250,000,000
Effective Rate	0.63%	1.34%
Assets Pledged	$ 1,719,708,000	$ 1,621,206,000
Restricted Cash Pledged	1,000	1,000
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due October 2022
Debt Instrument [Line Items]
Balance	0	168,300,000
Committed Amount	$ 1,500,000,000	$ 500,000,000
Effective Rate	2.59%	3.07%
Assets Pledged	$ 159,339,000	$ 243,649,000
Restricted Cash Pledged	0	1,201,000
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due October 2022
Debt Instrument [Line Items]
Balance	0	845,800,000
Committed Amount	$ 3,500,000,000	$ 2,100,000,000
Effective Rate	3.22%	3.29%
Assets Pledged	$ 1,378,224,000	$ 1,156,885,000
Restricted Cash Pledged	0	0
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due October 2022
Debt Instrument [Line Items]
Balance	0	1,000,600,000
Committed Amount	$ 500,000,000	$ 1,500,000,000
Effective Rate	3.96%	1.85%
Assets Pledged	$ 118,970,000	$ 639,875,000
Restricted Cash Pledged	570,000	0
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due October 2022
Debt Instrument [Line Items]
Balance	658,500,000	441,143,000
Committed Amount	$ 2,100,000,000	$ 3,500,000,000
Effective Rate	3.32%	3.45%
Assets Pledged	$ 968,850,000	$ 2,057,758,000
Restricted Cash Pledged	103,000	0
SC | Revolving Credit Facilities With Third Parties | Warehouse line due, January 2022
Debt Instrument [Line Items]
Balance	450,700,000	415,700,000
Committed Amount	$ 1,000,000,000	$ 1,000,000,000
Effective Rate	1.16%	1.81%
Assets Pledged	$ 1,142,351,000	$ 595,518,000
Restricted Cash Pledged	0	0
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due November 2022
Debt Instrument [Line Items]
Balance	0	177,600,000
Committed Amount	$ 500,000,000	$ 500,000,000
Effective Rate	0.92%	1.18%
Assets Pledged	$ 392,637,000	$ 371,959,000
Restricted Cash Pledged	0	0
SC | Revolving Credit Facilities With Third Parties | Warehouse line, due July 2022
Debt Instrument [Line Items]
Balance	0	0
Committed Amount	$ 900,000,000	$ 900,000,000
Effective Rate	0.00%	1.46%
Assets Pledged	$ 0	$ 0
Restricted Cash Pledged	1,684,000	1,684,000
SC | Revolving Credit Facilities With Third Parties | Repurchase facility, due January 2021
Debt Instrument [Line Items]
Balance		167,967,000
Committed Amount		$ 167,967,000
Effective Rate		1.64%
Assets Pledged		$ 217,200,000
Restricted Cash Pledged		0
SC | Revolving Credit Facility With Related Parties
Debt Instrument [Line Items]
Balance	4,000,000,000	4,000,000,000
Committed Amount	$ 4,000,000,000	$ 4,000,000,000
Effective Rate	1.19%	1.22%
Assets Pledged	$ 0	$ 0
Restricted Cash Pledged	0	0
SC | Revolving Credit Facility With Related Parties | Promissory note with Santander due June 2022
Debt Instrument [Line Items]
Balance	2,000,000,000	2,000,000,000
Committed Amount	$ 2,000,000,000	$ 2,000,000,000
Effective Rate	1.34%	1.40%
Assets Pledged	$ 0	$ 0
Restricted Cash Pledged	0	0
SC | Revolving Credit Facility With Related Parties | Promissory note with Santander due September 2022
Debt Instrument [Line Items]
Balance	2,000,000,000	2,000,000,000
Committed Amount	$ 2,000,000,000	$ 2,000,000,000
Effective Rate	1.04%	1.04%
Assets Pledged	$ 0	$ 0
Restricted Cash Pledged	$ 0	$ 0

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BORROWINGS (Secured Structured Financings) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Initial Note Amounts Issued	$ 124,400	$ 146,500
SC
Debt Instrument [Line Items]
Balance	25,692,019	26,177,401
Initial Note Amounts Issued	56,711,158	55,523,298
Collateral	34,874,328	36,254,699
Restricted Cash	2,037,897	1,734,136
Private issuances of notes backed by vehicle leases	$ 8,700,000	$ 8,700,000
SC | Minimum
Debt Instrument [Line Items]
Initial Weighted Average Interest Rate Range	0.60%	0.60%
SC | Maximum
Debt Instrument [Line Items]
Initial Weighted Average Interest Rate Range	3.90%	3.90%
SC | SC public securitizations, maturing on various dates
Debt Instrument [Line Items]
Balance	$ 20,025,778	$ 18,942,160
Initial Note Amounts Issued	45,963,595	44,775,735
Collateral	25,939,686	25,022,577
Restricted Cash	$ 2,015,389	$ 1,710,351
SC | SC public securitizations, maturing on various dates | Minimum
Debt Instrument [Line Items]
Initial Weighted Average Interest Rate Range	0.60%	0.60%
SC | SC public securitizations, maturing on various dates | Maximum
Debt Instrument [Line Items]
Initial Weighted Average Interest Rate Range	3.42%	3.42%
SC | SC privately issued amortizing notes, maturing on various dates
Debt Instrument [Line Items]
Balance	$ 5,666,241	$ 7,235,241
Initial Note Amounts Issued	10,747,563	10,747,563
Collateral	8,934,642	11,232,122
Restricted Cash	$ 22,508	$ 23,785
SC | SC privately issued amortizing notes, maturing on various dates | Minimum
Debt Instrument [Line Items]
Initial Weighted Average Interest Rate Range	1.28%	1.28%
SC | SC privately issued amortizing notes, maturing on various dates | Maximum
Debt Instrument [Line Items]
Initial Weighted Average Interest Rate Range	3.90%	3.90%

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ACCUMULATED OTHER COMPREHENSIVE INCOME / (LOSS) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Accumulated Other Comprehensive Income (Loss) [Line Items]
Total other comprehensive income/(loss), pretax activity	$ (250,653)	$ 480,290
Total other comprehensive income/(loss), tax effect	66,759	(125,102)
TOTAL OCI / (LOSS), NET OF TAX	(183,894)	355,188
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	21,262,712	24,398,830
Net Activity	(183,894)	355,188
Ending balance	21,940,666	22,223,973
Accumulated Other Comprehensive Income / (Loss)
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	166,295	(88,207)
Ending balance	(17,599)	266,981
Net unrealized gains/(losses) on cash flow hedge derivative financial instruments
Accumulated Other Comprehensive Income (Loss) [Line Items]
Other comprehensive income/(loss), pretax activity	(87,120)	210,695
Other comprehensive income/(loss), tax effect	24,323	(62,496)
Other comprehensive income/(loss), net activity	(62,797)	148,199
Reclassification adjustment, pretax activity	141	136
Reclassification adjustment, tax effect	(20)	(29)
Reclassification adjustment, net activity	121	107
Total other comprehensive income/(loss), pretax activity	(86,979)	210,831
Total other comprehensive income/(loss), tax effect	24,303	(62,525)
TOTAL OCI / (LOSS), NET OF TAX	(62,676)	148,306
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	78,167	(20,114)
Net Activity	(62,676)	148,306
Ending balance	15,491	128,192
Net unrealized gains/(losses) on investments in debt securities
Accumulated Other Comprehensive Income (Loss) [Line Items]
Other comprehensive income/(loss), pretax activity	(155,025)	277,985
Other comprehensive income/(loss), tax effect	40,184	(64,538)
Other comprehensive income/(loss), net activity	(114,841)	213,447
Reclassification adjustment, pretax activity	(9,874)	(9,279)
Reclassification adjustment, tax effect	2,559	2,154
Reclassification adjustment, net activity	(7,315)	(7,125)
Total other comprehensive income/(loss), pretax activity	(164,899)	268,706
Total other comprehensive income/(loss), tax effect	42,743	(62,384)
TOTAL OCI / (LOSS), NET OF TAX	(122,156)	206,322
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	117,263	(22,880)
Net Activity	(122,156)	206,322
Ending balance	(4,893)	183,442
Pension and post-retirement actuarial gains
Accumulated Other Comprehensive Income (Loss) [Line Items]
Total other comprehensive income/(loss), pretax activity	1,225	753
Total other comprehensive income/(loss), tax effect	(287)	(193)
TOTAL OCI / (LOSS), NET OF TAX	938	560
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	(29,135)	(45,213)
Net Activity	938	560
Ending balance	$ (28,197)	$ (44,653)

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DERIVATIVES (Narrative) (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Derivative [Line Items]
Fair value of derivatives with credit risk contingent feature associated with credit ratings	$ 300,000
Additional collateral required	0
Fair value of derivatives with credit risk contingent features	10,700,000		$ 9,900,000
Collateral posted	5,000,000		$ 3,900,000
Cash flow hedge loss to be reclassified within next twelve months	29,600,000
Net unrealized gain (loss) on cash flow hedge derivative financial instruments
Derivative [Line Items]
Net amount of change recognized in OCI for cash flow hedge derivatives	(62,797,000)	$ 148,199,000
Amount reclassified from OCI into earnings for cash flow hedge derivatives	$ 121,000	$ 107,000

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DERIVATIVES (Derivatives Designated in Hedge Relationships) (Details) - Designated as hedging instrument - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Derivative [Line Items]
Notional Amount	$ 15,070,000	$ 14,720,000
Asset, Total	125,330	177,837
Liability, Total	$ 114,042	$ 70,771
Weighted Average Receive Rate	0.91%	1.03%
Weighted Average Pay Rate	0.30%	0.33%
Weighted Average
Derivative [Line Items]
Weighted Average Life (Years)	2 years 2 months 15 days	1 year 10 months 2 days
Cash flow hedges | Pay fixed — receive variable interest rate swaps
Derivative [Line Items]
Notional Amount	$ 2,150,000	$ 2,450,000
Asset, Cash flow hedges	765	124
Liability, Cash flow hedges	$ 59,148	$ 70,589
Weighted Average Receive Rate	0.13%	0.18%
Weighted Average Pay Rate	1.52%	1.50%
Cash flow hedges | Pay fixed — receive variable interest rate swaps | Weighted Average
Derivative [Line Items]
Weighted Average Life (Years)	1 year 10 months 28 days	1 year 10 months 24 days
Cash flow hedges | Pay variable - receive fixed interest rate swaps
Derivative [Line Items]
Notional Amount	$ 10,895,000	$ 8,745,000
Asset, Cash flow hedges	119,057	150,206
Liability, Cash flow hedges	$ 54,894	$ 182
Weighted Average Receive Rate	1.05%	1.16%
Weighted Average Pay Rate	0.11%	0.14%
Cash flow hedges | Pay variable - receive fixed interest rate swaps | Weighted Average
Derivative [Line Items]
Weighted Average Life (Years)	2 years 5 months 12 days	2 years 1 month 13 days
Cash flow hedges | Interest rate floor
Derivative [Line Items]
Notional Amount	$ 2,025,000	$ 3,525,000
Asset, Cash flow hedges	5,508	27,507
Liability, Cash flow hedges	$ 0	$ 0
Weighted Average Receive Rate	0.95%	1.28%
Weighted Average Pay Rate	0.00%	0.00%
Cash flow hedges | Interest rate floor | Weighted Average
Derivative [Line Items]
Weighted Average Life (Years)	1 year 2 months 19 days	1 year 1 month 6 days

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DERIVATIVES (Derivatives Not Designated in Hedge Relationships) (Details) - Not designated as hedging instrument - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	$ 60,243,515	$ 61,305,922
Asset derivatives Fair value	779,602	1,041,253
Liability derivatives Fair value	724,729	1,001,255
Other
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	157,229	240,083
Asset derivatives Fair value	2,856	5,886
Liability derivatives Fair value	2,631	7,031
Foreign exchange contracts
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	4,297,290	4,258,869
Asset derivatives Fair value	60,221	52,530
Liability derivatives Fair value	55,592	62,616
Interest rate swap agreements
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	250,000	250,000
Asset derivatives Fair value	0	0
Liability derivatives Fair value	11,119	12,934
Interest rate cap agreements
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	9,338,393	10,199,134
Asset derivatives Fair value	15,783	4,617
Liability derivatives Fair value	0	0
Options for interest rate cap agreements
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	9,338,393	10,199,134
Asset derivatives Fair value	0	0
Liability derivatives Fair value	15,783	4,617
Mortgage banking derivatives
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	1,335,028	1,277,770
Asset derivatives Fair value	34,609	46,621
Liability derivatives Fair value	10,522	17,237
Mortgage banking derivatives | Forward commitments to sell loans
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	515,165	520,299
Asset derivatives Fair value	6,880	0
Liability derivatives Fair value	0	3,835
Mortgage banking derivatives | Interest rate lock commitments
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	273,863	262,471
Asset derivatives Fair value	5,829	13,202
Liability derivatives Fair value	0	0
Mortgage banking derivatives | Mortgage servicing
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	546,000	495,000
Asset derivatives Fair value	21,900	33,419
Liability derivatives Fair value	10,522	13,402
Customer-related derivatives
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	35,527,182	34,880,932
Asset derivatives Fair value	666,133	931,599
Liability derivatives Fair value	629,082	896,820
Customer-related derivatives | Swaps receive fixed
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	15,468,261	15,350,026
Asset derivatives Fair value	553,390	901,509
Liability derivatives Fair value	84,654	8,778
Customer-related derivatives | Swaps pay fixed
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	15,877,829	15,749,590
Asset derivatives Fair value	96,392	14,644
Liability derivatives Fair value	526,498	874,260
Customer-related derivatives | Other
Derivative Instruments Not Designated as Hedging Instruments [Abstract]
Notional	4,181,092	3,781,316
Asset derivatives Fair value	16,351	15,446
Liability derivatives Fair value	$ 17,930	$ 13,782

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DERIVATIVES (Gains (Losses) on All Derivatives) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Pay fixed-receive variable interest rate swaps | Interest expense on borrowings | Cash flow hedges
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	$ (7,657)	$ (824)
Pay variable receive-fixed interest rate swap | Interest income on loans | Cash flow hedges
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	23,116	(2,678)
Interest rate floor | Interest income on loans | Cash flow hedges
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	11,315	(477)
Forward commitments to sell loans | Miscellaneous income, net
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	10,715	(10,831)
Interest rate lock commitments | Miscellaneous income, net
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	(7,373)	11,998
Mortgage servicing | Miscellaneous income, net
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	(9,732)	29,386
Customer-related derivatives | Miscellaneous income, net
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	7,655	(15,619)
Foreign exchange | Miscellaneous income, net
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	1,687	11,022
Interest rate swaps, caps, and options | Miscellaneous income, net
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	244	(9,658)
Other | Miscellaneous income, net
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized on derivatives	$ 1,418	$ 230

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DERIVATIVES (Offsetting of Financial Assets) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Offsetting Assets [Line Items]
Gross Amounts of Recognized Assets, Total derivatives subject to a master netting arrangement or similar arrangement	$ 892,222	$ 1,205,888
Gross Amounts Offset in the Condensed Consolidated Balance Sheet, Total Derivative Assets	0	0
Net Amounts of Assets Presented in the Condensed Consolidated Balance Sheet, Total derivatives subject to a master netting arrangement or similar arrangement	892,222	1,205,888
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Received, Total Derivative Assets	22,206	92,836
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total derivatives subject to a master netting arrangement or similar arrangement	870,016	1,113,052
Total derivatives not subject to a master netting arrangement or similar arrangement	12,710	13,202
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Received	5,642	0
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount	7,068	13,202
Gross Amounts of Recognized Assets, Total Derivative Assets	904,932	1,219,090
Net Amounts of Assets Presented in the Condensed Consolidated Balance Sheet, Total Derivative Assets	904,932	1,219,090
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Received, Total Derivative Assets	27,848	92,836
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet - Net Amount, Total Derivative Assets	877,084	1,126,254
Other derivative activities
Offsetting Assets [Line Items]
Gross Amounts of Recognized Assets, Total derivatives subject to a master netting arrangement or similar arrangement	766,892	1,028,051
Gross Amounts Offset in the Condensed Consolidated Balance Sheet, Total Derivative Assets	0	0
Net Amounts of Assets Presented in the Condensed Consolidated Balance Sheet, Total derivatives subject to a master netting arrangement or similar arrangement	766,892	1,028,051
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Received, Total Derivative Assets	21,441	7,771
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total derivatives subject to a master netting arrangement or similar arrangement	745,451	1,020,280
Cash flow hedges
Offsetting Assets [Line Items]
Gross Amounts of Recognized Assets, Total derivatives subject to a master netting arrangement or similar arrangement	125,330	177,837
Gross Amounts Offset in the Condensed Consolidated Balance Sheet, Total Derivative Assets	0	0
Net Amounts of Assets Presented in the Condensed Consolidated Balance Sheet, Total derivatives subject to a master netting arrangement or similar arrangement	125,330	177,837
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Received, Total Derivative Assets	765	85,065
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total derivatives subject to a master netting arrangement or similar arrangement	$ 124,565	$ 92,772

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DERIVATIVES (Offsetting of Financial Liabilities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Offsetting Liabilities [Line Items]
Gross Amounts of Recognized Liabilities, Total derivatives subject to a master netting arrangement or similar arrangement	$ 838,771	$ 1,068,191
Gross Amounts Offset in the Condensed Consolidated Balance Sheet	3,394	3,517
Net Amounts of Liabilities Presented in the Condensed Consolidated Balance Sheet, Total derivatives subject to a master netting arrangement or similar arrangement	835,377	1,064,674
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Pledged	391,336	655,560
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total derivatives subject to a master netting arrangement or similar arrangement	444,041	409,114
Total derivatives not subject to a master netting arrangement or similar arrangement	0	3,835
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Pledged, Total derivatives not subject to a master netting arrangement or similar arrangement	0	2,382
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total derivatives not subject to a master netting arrangement or similar arrangement	0	1,453
Gross Amounts of Recognized Liabilities, Total Derivative Liabilities	838,771	1,072,026
Net Amounts of Liabilities Presented in the Condensed Consolidated Balance Sheet, Total Derivative Liabilities	835,377	1,068,509
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Pledged, Total Derivative Liabilities	391,336	657,942
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total Derivatives Liabilities	444,041	410,567
Other derivative activities
Offsetting Liabilities [Line Items]
Gross Amounts of Recognized Liabilities, Total derivatives subject to a master netting arrangement or similar arrangement	724,729	997,420
Gross Amounts Offset in the Condensed Consolidated Balance Sheet	3,394	3,517
Net Amounts of Liabilities Presented in the Condensed Consolidated Balance Sheet, Total derivatives subject to a master netting arrangement or similar arrangement	721,335	993,903
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Pledged	316,859	584,971
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total derivatives subject to a master netting arrangement or similar arrangement	404,476	408,932
Cash flow hedges
Offsetting Liabilities [Line Items]
Gross Amounts of Recognized Liabilities, Total derivatives subject to a master netting arrangement or similar arrangement	114,042	70,771
Gross Amounts Offset in the Condensed Consolidated Balance Sheet	0	0
Net Amounts of Liabilities Presented in the Condensed Consolidated Balance Sheet, Total derivatives subject to a master netting arrangement or similar arrangement	114,042	70,771
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Collateral Pledged	74,477	70,589
Gross Amounts Not Offset in the Condensed Consolidated Balance Sheet, Net Amount, Total derivatives subject to a master netting arrangement or similar arrangement	$ 39,565	$ 182

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FAIR VALUE (Fair Value Measurements, Recurring) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Financial assets:
AFS investment securities	$ 11,465,868	$ 11,313,489
Other investments - trading securities	37,194	40,435
RICs held-for-investment	44,600	50,400
LHFS	250,300	265,400
Other assets - derivatives	904,932	1,219,090
Financial liabilities:
Other liabilities - derivatives	835,377	1,068,509
U.S. Treasury securities
Financial assets:
AFS investment securities	150,688	170,653
Corporate debt
Financial assets:
AFS investment securities	225,575	155,715
ABS
Financial assets:
AFS investment securities	157,798	109,338
Recurring
Financial assets:
AFS investment securities	11,465,868	11,313,489
Other investments - trading securities	37,194	40,435
RICs held-for-investment	44,568	50,391
LHFS	250,349	265,428
MSRs	86,653	77,545
Other assets - derivatives	904,932	1,219,090
Total financial assets	12,789,564	12,966,378
Financial liabilities:
Other liabilities - derivatives	838,771	1,072,026
Total financial liabilities	838,771	1,072,026
Recurring | U.S. Treasury securities
Financial assets:
AFS investment securities	150,688	170,653
Recurring | Corporate debt
Financial assets:
AFS investment securities	225,575	155,715
Recurring | ABS
Financial assets:
AFS investment securities	157,798	109,338
Recurring | MBS
Financial assets:
AFS investment securities	10,931,807	10,877,783
Recurring | Level 1
Financial assets:
AFS investment securities	0	0
Other investments - trading securities	0	0
RICs held-for-investment	0	0
LHFS	0	0
MSRs	0	0
Other assets - derivatives	0	0
Total financial assets	0	0
Financial liabilities:
Other liabilities - derivatives	0	0
Total financial liabilities	0	0
Recurring | Level 1 | U.S. Treasury securities
Financial assets:
AFS investment securities	0	0
Recurring | Level 1 | Corporate debt
Financial assets:
AFS investment securities	0	0
Recurring | Level 1 | ABS
Financial assets:
AFS investment securities	0	0
Recurring | Level 1 | MBS
Financial assets:
AFS investment securities	0	0
Recurring | Level 2
Financial assets:
AFS investment securities	11,415,631	11,263,096
Other investments - trading securities	37,194	40,435
RICs held-for-investment	0	0
LHFS	250,349	265,428
MSRs	0	0
Other assets - derivatives	898,983	1,205,690
Total financial assets	12,602,157	12,774,649
Financial liabilities:
Other liabilities - derivatives	837,091	1,068,074
Total financial liabilities	837,091	1,068,074
Recurring | Level 2 | U.S. Treasury securities
Financial assets:
AFS investment securities	150,688	170,653
Recurring | Level 2 | Corporate debt
Financial assets:
AFS investment securities	225,575	155,715
Recurring | Level 2 | ABS
Financial assets:
AFS investment securities	107,561	58,945
Recurring | Level 2 | MBS
Financial assets:
AFS investment securities	10,931,807	10,877,783
Recurring | Level 3
Financial assets:
AFS investment securities	50,237	50,393
Other investments - trading securities	0	0
RICs held-for-investment	44,568	50,391
LHFS	0	0
MSRs	86,653	77,545
Other assets - derivatives	5,949	13,400
Total financial assets	187,407	191,729
Financial liabilities:
Other liabilities - derivatives	1,680	3,952
Total financial liabilities	$ 1,680	3,952
Percentage of level 3 assets to total assets held at fair value	1.50%
Percentage of level 3 assets to total assets	0.10%
Recurring | Level 3 | U.S. Treasury securities
Financial assets:
AFS investment securities	$ 0	0
Recurring | Level 3 | Corporate debt
Financial assets:
AFS investment securities	0	0
Recurring | Level 3 | ABS
Financial assets:
AFS investment securities	50,237	50,393
Recurring | Level 3 | MBS
Financial assets:
AFS investment securities	$ 0	$ 0

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FAIR VALUE (Sensitivity Analysis of Fair Value, Mortgage Servicing Rights) (Details) - MSRs $ in Millions	Mar. 31, 2021 USD ($)
Sensitivity Analysis of Fair Value of Interests Continued to be Held by Transferor, Servicing Assets or Liabilities, Impact of Adverse Change in Assumption [Line Items]
Sensitivity analysis of fair value, impact of 10 percent adverse change in prepayment speed	$ (4.1)
Sensitivity analysis of fair value, impact of 20 percent adverse change in prepayment speed	(7.8)
Sensitivity analysis of fair value, impact of 10 percent adverse change in discount rate	(2.7)
Sensitivity analysis of fair value, impact of 20 percent adverse change in discount rate	$ (5.2)

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FAIR VALUE (Reconciliation of Assets and Liabilities Using Level 3 Inputs) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Fair Value, Assets, Unobservable Input Reconciliation [Roll Forward]
Change in gain (loss) included in other comprehensive income (loss)	$ (400)
Level 3 | Recurring
Fair Value, Assets, Unobservable Input Reconciliation [Roll Forward]
Balances, beginning of period	187,777	$ 278,679
Losses in OCI	(156)	(231)
Gains/(losses) in earnings	8,321	(24,831)
Additions/Issuances	3,611	6,414
Transfers from level 2	0	17,634
Settlements	(13,826)	(24,860)
Balances, end of period	185,727	252,805
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	15,694	(36,830)
Level 3 | Recurring | Investments AFS
Fair Value, Assets, Unobservable Input Reconciliation [Roll Forward]
Balances, beginning of period	50,393	63,235
Losses in OCI	(156)	(231)
Gains/(losses) in earnings	0	0
Additions/Issuances	0	0
Transfers from level 2	0	0
Settlements	0	(177)
Balances, end of period	50,237	62,827
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	0	0
Level 3 | Recurring | RICs HFI
Fair Value, Assets, Unobservable Input Reconciliation [Roll Forward]
Balances, beginning of period	50,391	84,334
Losses in OCI	0	0
Gains/(losses) in earnings	0	2,891
Additions/Issuances	0	2,512
Transfers from level 2	0	17,634
Settlements	(5,823)	(19,987)
Balances, end of period	44,568	87,384
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	0	2,891
Level 3 | Recurring | MSRs
Fair Value, Assets, Unobservable Input Reconciliation [Roll Forward]
Balances, beginning of period	77,545	130,855
Losses in OCI	0	0
Gains/(losses) in earnings	13,578	(32,282)
Additions/Issuances	3,611	3,902
Transfers from level 2	0	0
Settlements	(8,081)	(4,778)
Balances, end of period	86,653	97,697
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	13,578	(32,282)
Level 3 | Recurring | Derivatives, net
Fair Value, Assets, Unobservable Input Reconciliation [Roll Forward]
Balances, beginning of period	9,448	255
Losses in OCI	0	0
Gains/(losses) in earnings	(5,257)	4,560
Additions/Issuances	0	0
Transfers from level 2	0	0
Settlements	78	82
Balances, end of period	4,269	4,897
Changes in unrealized gains (losses) included in earnings related to balances still held at end of period	$ 2,116	$ (7,439)

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FAIR VALUE (Fair Value Measurements, Non-recurring) (Details) - USD ($)	Mar. 31, 2021	Dec. 31, 2020
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	$ 44,600,000	$ 50,400,000
LHFS	250,300,000	265,400,000
Nonrecurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Foreclosed assets	27,036,000	31,760,000
Vehicle inventory	373,539,000	313,754,000
LHFS	318,344,000	1,960,768,000
Goodwill	2,596,161,000	2,596,161,000
Nonrecurring | Impaired commercial LHFI
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	35,820,000	44,534,000
Total carrying value of the loans	25,400,000	33,200,000
Nonrecurring | Auto loans impaired due to bankruptcy
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	175,401,000	191,785,000
Nonrecurring | Impaired personal loans held for sale
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
LHFS	0	900,000,000
Nonrecurring | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Foreclosed assets	0	0
Vehicle inventory	0	0
LHFS	0	0
Goodwill	0	0
Nonrecurring | Level 1 | Impaired commercial LHFI
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	0	0
Nonrecurring | Level 1 | Auto loans impaired due to bankruptcy
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	0	0
Nonrecurring | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Foreclosed assets	7,185,000	8,232,000
Vehicle inventory	373,539,000	313,754,000
LHFS	0	0
Goodwill	0	0
Nonrecurring | Level 2 | Impaired commercial LHFI
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	33,396,000	32,609,000
Nonrecurring | Level 2 | Auto loans impaired due to bankruptcy
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	175,401,000	191,785,000
Nonrecurring | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Foreclosed assets	19,851,000	23,528,000
Vehicle inventory	0	0
LHFS	318,344,000	1,960,768,000
Goodwill	2,596,161,000	2,596,161,000
Nonrecurring | Level 3 | Impaired commercial LHFI
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	2,424,000	11,925,000
Nonrecurring | Level 3 | Auto loans impaired due to bankruptcy
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	$ 0	$ 0

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FAIR VALUE (Fair Value Adjustments) (Details) - Nonrecurring - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Goodwill, fair value disclosure	$ 2,596,161		$ 2,596,161
Impaired LHFI | Credit loss expense
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value adjustment	(6,583)	$ 3,692
Foreclosed assets | Miscellaneous income, net
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value adjustment	(338)	(1,950)
LHFS | Credit loss expense
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value adjustment	0	0
LHFS | Miscellaneous income, net
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value adjustment	0	(62,938)
Auto loans impaired due to bankruptcy | Credit loss expense
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value adjustment	0	(4,953)
MSRs | Miscellaneous income, net
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value adjustment	$ 0	$ (133)

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FAIR VALUE (Quantitative Information) (Details) $ in Thousands	Mar. 31, 2021 USD ($)	Dec. 31, 2020 USD ($)
Financial Assets:
LHFS	$ 250,300	$ 265,400
RICs held-for-investment	44,600	50,400
MSRs	86,653	77,545
Level 3 | Financing bonds
Financial Assets:
ABS	$ 50,237	$ 50,393
Level 3 | Financing bonds | Discount rate
Financial Assets:
ABS, Unobservable Inputs (as a percent)	0.0018	0.0022
Level 3 | Personal LHFS
Financial Assets:
LHFS		$ 893,479
Level 3 | Personal LHFS | Discount rate | Minimum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.2000
Level 3 | Personal LHFS | Discount rate | Maximum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.3000
Level 3 | Personal LHFS | Market participant view | Minimum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.6000
Level 3 | Personal LHFS | Market participant view | Maximum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.7000
Level 3 | Personal LHFS | Default rate | Minimum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.3500
Level 3 | Personal LHFS | Default rate | Maximum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.4500
Level 3 | Personal LHFS | Net principal & interest payment rate | Minimum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.6500
Level 3 | Personal LHFS | Net principal & interest payment rate | Maximum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.7500
Level 3 | Personal LHFS | Loss severity rate | Minimum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.9000
Level 3 | Personal LHFS | Loss severity rate | Maximum
Financial Assets:
LHFS, Unobservable Inputs (as a percent)		0.9500
Level 3 | RICs HFS
Financial Assets:
RICs held-for-investment		$ 674,048
Level 3 | RICs HFS | Discount rate | Minimum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.015
Level 3 | RICs HFS | Discount rate | Maximum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.025
Level 3 | RICs HFS | Discount rate | Weighted Average
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.020
Level 3 | RICs HFS | Default rate | Minimum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.020
Level 3 | RICs HFS | Default rate | Maximum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.040
Level 3 | RICs HFS | Default rate | Weighted Average
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.030
Level 3 | RICs HFS | Loss severity rate | Minimum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.500
Level 3 | RICs HFS | Loss severity rate | Maximum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.600
Level 3 | RICs HFS | Loss severity rate | Weighted Average
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.550
Level 3 | RICs HFS | Prepayment rate | Minimum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.100
Level 3 | RICs HFS | Prepayment rate | Maximum
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.200
Level 3 | RICs HFS | Prepayment rate | Weighted Average
Financial Assets:
RICs HFI, Unobservable Inputs (as a percent)		0.150
Level 3 | MSRs
Financial Assets:
MSRs	$ 86,653	$ 77,545
Level 3 | MSRs | Discount rate
Financial Assets:
MSRs, Unobservable Inputs (as a percent)	0.0936	0.0937
Level 3 | MSRs | CPR | Minimum
Financial Assets:
MSRs, Unobservable Inputs (as a percent)	0.0531	0.0766
Level 3 | MSRs | CPR | Maximum
Financial Assets:
MSRs, Unobservable Inputs (as a percent)	0.9900	0.4535
Level 3 | MSRs | CPR | Weighted Average
Financial Assets:
MSRs, Unobservable Inputs (as a percent)	0.1316	0.1611

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FAIR VALUE (Fair Value of Financial Instruments) (Details) - USD ($) $ in Thousands		Mar. 31, 2021	Dec. 31, 2020
Financial assets:
AFS investment securities		$ 11,465,868	$ 11,313,489
Investments in debt securities HTM		5,838,987	5,677,929
Other investments - trading securities		37,194	40,435
LHFI, net		83,899,201	84,794,689
LHFS	[1]	568,693	2,226,196
Derivatives		904,932	1,219,090
Financial liabilities:
Derivatives		835,377	1,068,509
Carrying Value
Financial assets:
Cash and cash equivalents		11,467,415	12,621,281
AFS investment securities		11,465,868	11,313,489
Investments in debt securities HTM		5,781,875	5,504,685
Other investments - trading securities		1,037,194	790,435
LHFI, net		83,899,201	84,794,689
LHFS		568,693	2,226,196
Restricted cash		5,833,213	5,303,460
MSRs		86,653	77,545
Derivatives		904,932	1,219,090
Financial liabilities:
Deposits		3,299,593	3,897,056
Borrowings and other debt obligations		43,446,033	46,359,467
Derivatives		838,771	1,072,026
Fair Value
Financial assets:
Cash and cash equivalents		11,467,415	12,621,281
AFS investment securities		11,465,868	11,313,489
Investments in debt securities HTM		5,838,987	5,677,929
Other investments - trading securities		1,043,398	801,056
LHFI, net		88,404,026	89,395,086
LHFS		568,693	2,226,196
Restricted cash		5,833,213	5,303,460
MSRs		86,653	77,545
Derivatives		904,932	1,219,090
Financial liabilities:
Deposits		3,313,712	3,920,096
Borrowings and other debt obligations		44,268,222	47,081,852
Derivatives		838,771	1,072,026
Fair Value | Level 1
Financial assets:
Cash and cash equivalents		11,467,415	12,621,281
AFS investment securities		0	0
Investments in debt securities HTM		0	0
Other investments - trading securities		0	0
LHFI, net		0	0
LHFS		0	0
Restricted cash		5,833,213	5,303,460
MSRs		0	0
Derivatives		0	0
Financial liabilities:
Deposits		0	0
Borrowings and other debt obligations		0	0
Derivatives		0	0
Fair Value | Level 2
Financial assets:
Cash and cash equivalents		0	0
AFS investment securities		11,415,631	11,263,096
Investments in debt securities HTM		5,838,987	5,677,929
Other investments - trading securities		1,043,398	801,056
LHFI, net		33,396	32,609
LHFS		250,349	265,428
Restricted cash		0	0
MSRs		0	0
Derivatives		898,983	1,205,690
Financial liabilities:
Deposits		3,313,712	3,920,096
Borrowings and other debt obligations		31,951,289	30,538,951
Derivatives		837,091	1,068,074
Fair Value | Level 3
Financial assets:
Cash and cash equivalents		0	0
AFS investment securities		50,237	50,393
Investments in debt securities HTM		0	0
Other investments - trading securities		0	0
LHFI, net		88,370,630	89,362,477
LHFS		318,344	1,960,768
Restricted cash		0	0
MSRs		86,653	77,545
Derivatives		5,949	13,400
Financial liabilities:
Deposits		0	0
Borrowings and other debt obligations		12,316,933	16,542,901
Derivatives		$ 1,680	$ 3,952

[1] Includes $250.3 million and $265.4 million of loans recorded at the FVO at March 31, 2021 and December 31, 2020, respectively.

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FAIR VALUE (Fair Value Option for Financial Assets and Liabilities) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Fair Value
Nonaccrual loans	$ 656	$ 1,474
Aggregate UPB
Nonaccrual loans	688	2,178
Difference
Nonaccrual loans	(32)	(704)
Residential mortgages
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Principal balance of loans serviced for others	11,800,000	12,500,000
LHFS
Fair Value
LHFS	250,349	265,428
Aggregate UPB
LHFS	245,668	250,822
Difference
LHFS	4,681	14,606
RICs HFI
Fair Value
RICs HFI	44,568	50,391
Aggregate UPB
RICs HFI	44,752	50,624
Difference
RICs HFI	$ (184)	$ (233)

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NON-INTEREST INCOME AND OTHER EXPENSES (Schedule of Non-Interest Income) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Revenue from Contract with Customer [Abstract]
Consumer and commercial fees	$ 119,220	$ 124,247
Lease income	772,892	771,661
Mortgage banking income, net	20,739	16,090
BOLI	15,545	15,094
Capital market revenue	81,788	38,284
Net gain on sale of operating leases	108,263	26,951
Asset and wealth management fees	58,727	52,650
Loss on sale of non-mortgage loans	(38,017)	(62,107)
Other miscellaneous (loss) / income, net	35,465	35,010
Net gain/(loss) on sale of investment securities	9,874	9,279
TOTAL NON-INTEREST INCOME	$ 1,184,496	$ 1,027,159

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NON-INTEREST INCOME AND OTHER EXPENSES (Disaggregation by Revenue Source) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Disaggregation of Revenue [Line Items]
Lease income	$ 772,892	$ 771,661
Miscellaneous income/(loss)	116,417	(25,693)
Net gain/(loss) on sale of investment securities	9,874	9,279
Total out-of-scope of revenue from contracts with customers	961,132	809,608
Non-interest income	1,184,496	1,027,159
Total in-scope of revenue from contracts with customers
Disaggregation of Revenue [Line Items]
In-scope of revenue from contracts with customers	223,364	217,551
Depository services
Disaggregation of Revenue [Line Items]
In-scope of revenue from contracts with customers	43,035	57,204
Commission and trailer fees
Disaggregation of Revenue [Line Items]
In-scope of revenue from contracts with customers	54,539	51,712
Interchange income, net
Disaggregation of Revenue [Line Items]
In-scope of revenue from contracts with customers	16,509	16,320
Underwriting service fees
Disaggregation of Revenue [Line Items]
In-scope of revenue from contracts with customers	59,073	26,207
Asset and wealth management fees
Disaggregation of Revenue [Line Items]
In-scope of revenue from contracts with customers	32,242	43,020
Other revenue from contracts with customers
Disaggregation of Revenue [Line Items]
In-scope of revenue from contracts with customers	17,966	23,088
Consumer and commercial fees
Disaggregation of Revenue [Line Items]
Out-of-scope of revenue from contracts with customers	$ 61,949	$ 54,361

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NON-INTEREST INCOME AND OTHER EXPENSES (Schedule of Other Expense) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Revenue from Contract with Customer [Abstract]
Amortization of intangibles	$ 11,286	$ 14,744
Deposit insurance premiums and other expenses	9,320	12,553
Loss on debt extinguishment	0	136
Other administrative expenses	72,976	87,830
Other miscellaneous expenses	10,841	13,084
Total Other expenses	$ 104,423	$ 128,347

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INCOME TAXES (Narrative) (Details) $ in Thousands		3 Months Ended
	Sep. 05, 2019 USD ($) transaction	Mar. 31, 2021 USD ($)	Mar. 31, 2020 USD ($)	Dec. 31, 2020 USD ($)
Income Tax Disclosure [Abstract]
Income tax (benefit)/provision		$ 286,829	$ (33,362)
Effective income tax rate reconciliation, percent		24.30%	21.30%
Number of financing transactions related to lawsuit | transaction	2
Transaction amount related to lawsuit seeking refund of taxes paid	$ 1,200,000
Deferred tax liabilities, net		$ 357,800		$ 171,200
Deferred tax assets, gross				11,100
Deferred tax liabilities, gross				$ 182,400
Increase (decrease) in deferred tax liabilities, net		$ 186,600

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Other Commitments) (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Other Commitments [Line Items]
Lines of credit outstanding	$ 124,400	$ 146,500
Total commitments	28,986,965	32,392,419
Commitments to extend credit
Other Commitments [Line Items]
Other commitments	27,503,781	30,883,502
Letters of credit
Other Commitments [Line Items]
Letters of credit	1,419,864	1,432,764
Commitments to sell loans
Other Commitments [Line Items]
Other commitments	37,296	49,791
Unsecured revolving lines of credit
Other Commitments [Line Items]
Lines of credit outstanding	0	0
Recourse exposure on sold loans
Other Commitments [Line Items]
Other commitments	$ 26,024	$ 26,362

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Commitments to Extend Credit) (Details) - USD ($) $ in Billions	Mar. 31, 2021	Dec. 31, 2020
Commitments to extend credit
Other Commitments [Line Items]
Commitments that can be canceled without notice	$ 3.0	$ 5.4

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Letters of Credit) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Other Commitments [Line Items]
Lines of credit outstanding	$ 124,400	$ 146,500
Letters of credit
Other Commitments [Line Items]
Commitments, weighted average term	12 months 3 days
Letters of credit	$ 1,419,864	$ 1,432,764

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Commitments to Sell Loans) (Details)	3 Months Ended
	Mar. 31, 2021
Commitments to sell loans
Other Commitments [Line Items]
Forward contracts maturity period (less than)	1 year

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (SC Commitments) (Details) - SC - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Consumer arrangements
Long-term Purchase Commitment [Line Items]
Contingencies	$ 17,186	$ 22,155
Chrysler | Revenue-sharing and gain/(loss), net-sharing payments
Long-term Purchase Commitment [Line Items]
Commitments	65,446	43,778
Bank of America | Servicer performance fee
Long-term Purchase Commitment [Line Items]
Commitments	182	1,200
CBP | Loss-sharing payments
Long-term Purchase Commitment [Line Items]
Commitments	$ 26	$ 181

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Chrysler Agreement) (Details) - SC - Chrysler	Mar. 31, 2021 USD ($)
Other Commitments [Line Items]
Financing dedicated to FCA retail financing	$ 4,500,000,000
Minimum
Other Commitments [Line Items]
Funding available for dealer inventory financing	$ 5,000,000,000

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Agreement with Bank of America) (Details) - SC - Bank of America - USD ($)	3 Months Ended
	Mar. 31, 2021	Jan. 31, 2017
Other Commitments [Line Items]
Commitments		$ 300,000,000
Servicer payments period	6 years

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Agreement with CBP) (Details)	3 Months Ended
	Mar. 31, 2021
SC | CBP
Other Commitments [Line Items]
Loss-sharing payment percentage	0.50%

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Bluestem) (Details) - SC - USD ($)	3 Months Ended		12 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020	Dec. 31, 2019
Other Commitments [Line Items]
Purchase obligation	$ 0		$ 14,200,000
Bluestem | Purchase New Advances on Personal Revolving Financing Receivable
Other Commitments [Line Items]
Other commitments	0		2,700,000,000	$ 3,000,000,000
Purchases from other commitments	300,000,000		$ 1,200,000,000
Bluestem | Purchase of Receivables Related to New Opened Customer Accounts
Other Commitments [Line Items]
Purchases from other commitments	$ 24,900,000	$ 20,900,000

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Others) (Details) - SC - USD ($)	3 Months Ended
	Mar. 31, 2021	Dec. 31, 2020	Nov. 30, 2015
Other Commitments [Line Items]
Minimum sales commitment, charged off loan receivables			$ 350,000,000
Threshold for sales subject to market price check (over)	$ 275,000,000
Minimum sales commitment, loans receivable, written off, remaining	$ 15,300,000	$ 15,300,000

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COMMITMENTS, CONTINGENCIES, AND GUARANTEES (Legal and Regulatory Proceedings) (Details) $ in Millions				3 Months Ended
	Nov. 27, 2020 USD ($) municipalBondUnderwriter	Oct. 28, 2020 USD ($) underwriter municipalBondUnderwriter	Aug. 08, 2019 USD ($) municipalBondUnderwriter	Mar. 31, 2021 USD ($) claim	Dec. 31, 2020 USD ($)	Oct. 31, 2013 USD ($)
Loss Contingencies [Line Items]
Accrued legal and regulatory liabilities				$ 86.2	$ 109.5
SC
Loss Contingencies [Line Items]
Ownership percentage by parent				80.30%
Puerto Rico FINRA Arbitrations
Loss Contingencies [Line Items]
Number of FINRA arbitration cases | claim				771
Number of claims that remain pending | claim				80
Puerto Rico Closed-End Funds Shareholder Derivative and Class Action | Puerto Rico
Loss Contingencies [Line Items]
Bonds (more than)						$ 180.0
Closed-end funds						$ 101.0
Puerto Rico Municipal Bond Insurer Litigation | Puerto Rico
Loss Contingencies [Line Items]
Damages sought, value	$ 447.0	$ 508.0	$ 720.0
Number of municipal bond underwriters | municipalBondUnderwriter	12	4	8
Number of underwriters | underwriter		7
Maximum
Loss Contingencies [Line Items]
Estimate of possible loss				$ 15.5

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RELATED PARTY TRANSACTIONS (Narrative) (Details) - USD ($)	3 Months Ended		12 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Related Party Transaction [Line Items]
Contribution from shareholder	$ 0		$ 0
Santander | SC | Affiliated Entity
Related Party Transaction [Line Items]
Servicing fee income	2,900,000	$ 6,000,000
Collections due to Santander	6,100,000		$ 6,200,000
SBNA | Affiliated Entity
Related Party Transaction [Line Items]
Payments to fund long-term loans to related parties	400,000,000
Purchase of Retail Installment Contracts | SC | Affiliated Entity
Related Party Transaction [Line Items]
Purchases of RICs	$ 2,000,000,000	$ 1,100,000,000

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BUSINESS SEGMENT INFORMATION (Narrative) (Details) $ in Millions	Mar. 31, 2021 USD ($)
CIB
Segment Reporting Information [Line Items]
Minimum annual revenue to service corporations	$ 500

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BUSINESS SEGMENT INFORMATION (Segment Information) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Segment Reporting Information [Line Items]
Net interest income	$ 1,619,332	$ 1,585,976
Non-interest income	1,184,496	1,027,159
Credit loss expense	76,067	1,185,610
Total expenses	1,548,429	1,583,802
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	1,179,332	(156,277)
Intersegment revenue/(expense)	0	0
Total assets	146,590,340	152,144,560	$ 149,432,676
Reportable Segments | CBB
Segment Reporting Information [Line Items]
Net interest income	352,509	331,807
Non-interest income	76,310	80,248
Credit loss expense	(19,155)	153,007
Total expenses	368,451	367,045
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	79,523	(107,997)
Intersegment revenue/(expense)	(257)	(260)
Total assets	22,346,353	23,491,765
Reportable Segments | C&I
Segment Reporting Information [Line Items]
Net interest income	73,219	76,132
Non-interest income	16,677	17,089
Credit loss expense	(31,341)	47,232
Total expenses	63,665	68,723
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	57,572	(22,734)
Intersegment revenue/(expense)	2,657	3,243
Total assets	7,689,825	9,260,753
Reportable Segments | CRE & VF
Segment Reporting Information [Line Items]
Net interest income	96,602	98,724
Non-interest income	5,595	4,685
Credit loss expense	1,786	49,850
Total expenses	35,547	35,118
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	64,864	18,441
Intersegment revenue/(expense)	713	1,734
Total assets	20,315,350	21,376,893
Reportable Segments | CIB
Segment Reporting Information [Line Items]
Net interest income	27,411	34,082
Non-interest income	77,364	50,135
Credit loss expense	(8,694)	18,141
Total expenses	67,696	63,234
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	45,773	2,842
Intersegment revenue/(expense)	(3,113)	(4,717)
Total assets	10,786,520	11,645,096
Reportable Segments | Other
Segment Reporting Information [Line Items]
Net interest income	(43,701)	29,982
Non-interest income	115,949	112,824
Credit loss expense	(2,738)	9,287
Total expenses	110,886	161,738
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	(35,900)	(28,219)
Intersegment revenue/(expense)	0	0
Total assets	38,218,290	39,263,122
Reportable Segments | SC
Segment Reporting Information [Line Items]
Net interest income	1,108,967	1,011,406
Non-interest income	904,112	773,832
Credit loss expense	136,209	907,887
Total expenses	900,758	883,796
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	976,112	(6,445)
Intersegment revenue/(expense)	0	0
Total assets	47,234,002	47,106,931
SC Purchase Price Adjustments | SC Purchase Price Adjustments
Segment Reporting Information [Line Items]
Net interest income	(242)	(221)
Non-interest income	0	1,853
Credit loss expense	0	206
Total expenses	7,185	9,790
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	(7,427)	(8,364)
Intersegment revenue/(expense)	0	0
Total assets	0	0
Eliminations
Segment Reporting Information [Line Items]
Net interest income	4,567	4,064
Non-interest income	(11,511)	(13,507)
Credit loss expense	0	0
Total expenses	(5,759)	(5,642)
INCOME / (LOSS) BEFORE INCOME TAX (BENEFIT)/PROVISION	(1,185)	(3,801)
Intersegment revenue/(expense)	0	0
Total assets	$ 0	$ 0