Exhibit (c)(2)

CONFIDENTIAL

Project Castle

Fairness Opinion Presentation to the Special Committee of the Board of Directors

October 7, 2003

INTRODUCTION

The following materials were prepared solely for discussion at the meeting of the Special Committee of the Board of Directors of Castle (“Company”) scheduled for October 7, 2003.

In preparing this presentation, we have, with your consent, relied upon information provided by the Company, Moat and Guard and other publicly available information. We have not independently verified any of such information, and have relied on it being complete and accurate in all material respects.

Please note that this presentation is based on the business and operations of Castle as represented to us as of the date hereof, and does not purport to take into consideration any information or events arising subsequent to such date. SG Cowen makes no representation or warranty that there has been no material change in the information provided or reviewed by us in connection herewith.

The information contained herein is confidential and has been prepared exclusively for the benefit and use of the Special Committee of the Board of Directors of the Company in its consideration of the proposed transaction, and may not be used for any other purpose or be discussed, reproduced, disseminated, quoted or referred to at any time, in any manner or for any purpose without our prior written consent. This presentation is not for the benefit of, and does not convey any rights or remedies to, any holder of securities of the Company or any other person.

This presentation is subject to the assumptions, qualifications and limitations set forth herein and in the form of our fairness opinion letter, included as an appendix to this presentation, and does not constitute a recommendation by SG Cowen to the Board of Directors or shareholders of the Company on how to vote with respect to the proposed transaction.

1

TABLE OF CONTENTS

1.	EXECUTIVE SUMMARY
2.	CASTLE OVERVIEW
3.	VALUATION CONSIDERATIONS
APPENDIX
	A.	Form of SG Cowen Fairness Opinion

2

EXECUTIVE SUMMARY

3

EXECUTIVE SUMMARY

TRANSACTION OVERVIEW

Structure	•	Bridge, a wholly owned subsidiary of Moat, to be merged with and into Castle, with Castle as the surviving corporation
Consideration	•	Castle shareholders to exchange each outstanding share of Castle stock for $12.00 per share or an aggregate of $145.2 million based on 12.1 million common shares outstanding of Castle using the treasury stock method(a)
		•	No less than $16 million of such consideration shall be provided by Castle
		•	Outstanding shares of Castle and options to purchase shares of Castle held by certain members of Castle management to be converted into shares of Moat and options to purchase shares of Moat, respectively(b)
Financing	•	Moat has provided commitment letters from Guard and Othello indicating that Moat will have sufficient funds to consummate the transaction
		•	There is no financing condition

(a) The total shares outstanding consist of 11.146 million primary common shares outstanding and 0.958 million common shares from options using the treasury stock method.

(b) Such members of management include messrs. Foy, Provenzano, Breslauer, Tellez and Asen; for the purposes of this analysis, SG Cowen has assumed that such Moat shares and options to purchase Moat shares have an equivalent value to the value otherwise payable to such share and option holders pursuant to the Merger Agreement.

4

EXECUTIVE SUMMARY

OTHER KEY TRANSACTION TERMS^(a)

Transaction Considerations	Comments
Treatment of Options	•	Generally, options to purchase Castle stock shall be accelerated and converted into the right to receive an amount in cash equal to the difference between $12.00 and the exercise price of such option.
	•	Options to purchase Castle stock held by certain members of Castle management(b) shall be converted into the right to receive Moat options with an equivalent embedded value.
Non-Solicitation Provision	•	Castle may not solicit or negotiate other acquisition proposals, or enter into an agreement with respect to other acquisition proposals, subject to a fiduciary out for unsolicited bona fide acquisition proposals (each an “Acquisition Proposal”) to the extent (i) the Board of Directors or the Special Committee determines in good faith after consultation with counsel that failing to take such action is inconsistent with their fiduciary duties, (ii) the Acquisition Proposal is reasonably likely to lead to a written proposal that is more favorable from a financial point of view, reasonably capable of being consummated in a timely manner (including financing), and of a nature that not accepting it would be inconsistent with their fiduciary duties, and (iii) prior to furnishing information to the source of the proposal, the Company enters into a confidentiality agreement with terms no less favorable to the Company than the agreement entered into with Guard.
	•	Castle has a duty to promptly notify Moat of any Acquisition Proposals and keep Moat materially informed of the status of such Acquisition Proposal.

(a) Based on draft Agreement and Plan of Merger, dated October 6, 2003 (the “Merger Agreement”).

(b) Such members of management include messrs. Foy, Provenzano, Breslauer, and Tellez.

5

EXECUTIVE SUMMARY

OTHER KEY TRANSACTION TERMS^(a)

Transaction Considerations	Comments
Termination	•	The Agreement may be terminated under the following circumstances.
	•	Mutual written consent of Castle and Moat.
	•	By Castle or Moat to the extent that (i) the merger is prohibited by any law or government order, (ii) the merger has not been consummated by March 15, 2004, except by either party to the extent the merger has not been consummated due to their failure to perform any covenant or obligation under the Agreement, or (iii) the Castle shareholders fail to approve the merger.
	•	By Moat to the extent that (i) Castle breaches the Agreement and such breach is not cured within 10 day’s notice thereof, or (ii) the Board of Directors or Special Committee of Castle withdraws its recommendation of the merger, or approves or recommends any other Acquisition Proposal.
	•	By Castle to the extent that (i) Moat breaches the Agreement and such breach is not cured within 10 day’s of notice thereof, or (ii) pursuant to the fiduciary obligations of the Board of Directors as set forth above.
Termination Fee and Expenses	•	Each party is responsible for its own expenses.
	•	Termination fee equal to 2.2% of the fully diluted equity value transaction or $3.2 million based on 12.1 million common shares outstanding of Castle using the treasury stock method.
	•	Termination fee payable to the extent that the agreement is terminated (i) by Castle pursuant to the fiduciary obligations of the Board of Directors, or (ii) by Moat pursuant to its rights set forth above, and Castle closes a transaction pursuant to a prior Acquisition Proposal within 180 days thereafter.

(a) Based on draft Agreement and Plan of Merger, dated October 6, 2003 (the “Merger Agreement”).

6

EXECUTIVE SUMMARY

OTHER KEY TRANSACTION TERMS^(a)

Transaction Considerations	Comments
Conditions to Closing	•	Conditions to Castle and Moat’s obligations: (i) Castle shareholder approval, (ii) absence of any governmental prohibition, and (iii) expiration of any required waiting period under HSR.
	•	Conditions to Moat’s obligations: (i) Castle representations and warranties are true and correct other than to the extent any breach does not cause a Company Material Adverse Effect (other than representations and warranties related to performance obligations under the agreement, Castle’s capitalization, transaction expenses and indebtedness), (ii) Castle shall have performed all material obligations under the Merger Agreement, (iii) certain members of management of Castle shall have rolled over their Castle shares(b), (iv) no Material Company Adverse Effect shall have occurred, (v) no pending litigation prohibiting the merger, (vi) no more than 7% of Castle’s shareholders shall have exercised dissenters rights, (vii) receipt of customary officers’ certificates, and (viii) receipt of director resignations. A “Company Material Adverse Effect” includes any effect that (i) is materially adverse to the business, financial condition or results of operations of Castle other than any Excluded Matters, or (ii) prevents or materially delays Castle from performing its obligations under the agreement or consummating the merger. “Excluded Matters” includes (i) general changes in economic conditions or the software industry, (ii) a change in the market price or trading volume of Castle shares or financial markets generally, (iii) any force majeur, (iv) changes resulting from the public announcement of the agreement, (v) any action agreed to by Moat and Castle, (vi) any change in accounting rules, or (vii) any change resulting from a breach of the Agreement by Moat.
	•	Conditions to Castle’s obligations: (i) Moat representations are true and correct other than to the extent any breach does not cause a Purchaser Material Adverse Effect, (ii) Moat has performed all material obligations under the Agreement, and (iii) receipt of customary officers’ certificates. “Purchaser Material Adverse Effect” includes any effect that prevents or materially delays Moat from performing its obligations under the agreement or consummating the merger.
Closing	•	Within three business days of satisfaction of the conditions to closing.
D&O Insurance	•	Prior to closing, Castle shall procure a “tail” directors’ and officers’ liability insurance policy with terms and conditions reasonably satisfactory to the board of directors so long as the cost does not exceed $1.3 million.

(a) Based on draft Agreement and Plan of Merger, dated October 6, 2003 (the “Merger Agreement”).

(b) Such members of management include messrs. Foy, Provenzano, Breslauer, Tellez and Asen.

7

EXECUTIVE SUMMARY

TRANSACTION STATISTICS

Transaction Value(a)
Offer Price per Share	$	12.00
Total Equity Value to Castle’s Shareholders(b)	$	145.2
Net Cash(c)	$	28.6
Net Transaction Value (Enterprise Value)	$	116.7

Transaction Multiples
	Statistic		Multiple
LQA Revenue	$	108.6	1.1	x
LTM Revenue		104.9	1.1
2003E Revenue		107.8	1.1
2004E Revenue		116.0	1.0
LQA EBITDA	$	10.2	11.5	x
LTM EBITDA		8.6	13.5
2003E EBITDA		10.2	11.5
2004E EBITDA		12.8	9.1
LQA Net Income	$	5.0	23.5	x
LTM Net Income		4.1	28.3
2003E Net Income		5.0	23.3
2004E Net Income		7.0	16.6
Premiums Paid
	Price		Premium
Castle Spot Price as of 10/06/03	$	9.31	29	%
Castle Price One Week Prior		8.51	41	%
Castle Price One Month Prior		9.14	31	%
Castle Price Three Months Prior		8.86	35	%

(a) US$ in millions, other than per share amounts.

(b) Total equity value based on 11.146 million primary shares outstanding and 0.958 million common shares outstanding from options using the treasury stock method.

(c) Estimated net cash as of September 30, 2003 per management of Castle as of October 6, 2003. SG Cowen has assumed, with Castle’s consent, that such projections provide a reasonable basis for this analysis.

8

EXECUTIVE SUMMARY

ANTICIPATED TIMELINE TO CLOSE

Next Steps and Timing

Action	Approximate Best Case Timing
Signing of Definitive Agreement	October 7, 2003
Announce Signing of Merger Agreement	October 7, 2003
File Proxy materials with SEC	Week of October 20, 2003
	SEC Review	No SEC Review
Receive SEC clearance	Week of December 1, 2003	Week of November 3, 2003
Mail Proxy Statement to Castle Stockholders	Week of December 1, 2003	Week of November 3, 2003
Castle Stockholders’ Meeting	Week of December 29, 2003	Week of December 1, 2003
Closing	Week of December 29, 2003	Week of December 1, 2003

9

CASTLE OVERVIEW

10

CASTLE OVERVIEW

CASTLE OVERVIEW ^(a)

Business Description

• Provider of customer interaction management (CIM) solutions

• Core products help companies effectively manage customer interactions via voice, email, the Web and fax

• Acquisition of Cellit in January 2002 increased inbound market capabilities

Sales and Marketing

• The company licenses and sells its products through a network of distributors and resellers as well as a direct sales force

Customers

• Castle solutions are used by more than 1,200 companies worldwide

• Customer verticals include financial institutions, telecommunications, utilities, healthcare and retailers

Representative Historical Customers

Advanta	British Telecom	New Century Financial Corp.	Volkswagen
American Express	Cigna	Pitney Bowes	Wells Fargo
AT&T	Discover	Prudential Financial	Williams Communications
Air Jamaica Vacations	FleetBoston Financial	Sprint	Xerox Limited
Blue Shield of California	GE Capital	Time Warner Cable
BMW	Household Finance Corp.	United Parcel Service

(a) Source: Castle Website and Form 10-K for the period ended December 31, 2002.

11

CASTLE OVERVIEW

CASTLE OVERVIEW (CONTINUED)

Selected Product Summary ^(a)

Product/Description

EnsemblePro—Combines the best functionality from all of Castle’s products together in a single unified solution. Designed from the ground up to incorporate the broad multimedia functionality required by today’s contact centers—including ACD, predictive dialing, IVR, email, web chat and collaboration, universal queuing, recording and reporting—EnsemblePro also offers the ability to connect with and add value to existing contact center point solutions. Its unified nature greatly reduces the complexities traditionally associated with implementing, owning and operating multimedia contact centers

Unison—An industry-leading outbound and blended call management solution designed to automate proactive customer contact activities. It manages outbound and blended calling campaigns, and provides high-productivity tools to increase the number of calls handled and the quality of each customer contact

Ensemble—Customer interaction management suite that seamlessly integrates inbound and outbound calling. Ensemble is a modular platform, allowing companies to deploy the product in stages and increase its functionality as their needs expand. The system is designed to leverage a company’s existing investment in telephony and systems infrastructure, while enabling rapid deployment

LYRICall—Castle’s browser-based scripting solution harnesses the power and simplicity of browser technology to deliver robust, platform independent agent screens and scripts. The software links front-line agents with back-office customer information systems, enabling agents to quickly and seamlessly access data to execute successful customer contacts

(a) Source: Castle Website and Form 10-K for the period ended December 31, 2002.

12

CASTLE OVERVIEW

CASTLE MANAGEMENT AND BOARD OF DIRECTORS

Executive Officers

Name	Position
James D. Foy*	President, Chief Executive Officer and Director
Michael J. Provenzano, III*	Vice President, Finance, Chief Financial Officer and Treasurer
Ralph S. Breslauer*	Executive Vice President, Sales and Marketing
Alexander Tellez*	Executive Vice President, Engineering
Kristina Lengyel	Vice President, Global Technical Services
Mark Donovan	Senior Vice President, Operations and Customer Services

Board of Directors

Name	Age	Position
Alphonse M. Lucchese	67	Chairman
R. Scott Asen*	58	General Partner, AB Associates, LP
Peter Gyenes	57	Chairman and Chief Executive Officer, Ascential Software Corporation

* Indicates that the executive or board member intends to convert a portion of his options to purchase Castle shares into options to purchase Moat shares. Mr. Asen is expected to convert a portion of his shares of Castle into shares of Moat.

13

CASTLE OVERVIEW

CASTLE SUMMARY OWNERSHIP PROFILE

Ownership by Major Classification

	Primary Shares			Fully Diluted (a)
Share Class/Owner	Shares	% of Total		Shares	% of Total
Insiders (b)
Alphonse M. Lucchese	132,500	1.2	%	710,206	5.8	%
R. Scott Asen	513,841	4.6	%	540,091	4.4	%
James D. Foy	10,000	0.1	%	235,000	1.9	%
Mark Donovan	5,500	0.0	%	136,124	1.1	%
Other insiders (5 persons)	19,312	0.2	%	321,688	2.6	%
Total Insiders	675,653	6.1	%	1,806,985	14.7	%
Institutional (c)
Husic Capital Management	1,222,046	11.0	%	1,222,046	10.0	%
Neuberger Berman LLC	1,149,965	10.3	%	1,149,965	9.4	%
Shufro, Rose & Co. LLC	707,315	6.3	%	707,315	5.8	%
Disciplined Growth Investors, Inc.	533,900	4.8	%	533,900	4.3	%
Kopp Investment Advisors, Inc.	519,600	4.7	%	519,600	4.2	%
S Squared Technology Corp.	436,300	3.9	%	436,300	3.6	%
Dimensional Fund Advisors, Inc.	391,206	3.5	%	391,206	3.2	%
Other Institutional Investors	2,581,088	23.2	%	2,581,088	21.0	%
Total Institutional Investors	7,541,420	67.7	%	7,541,420	61.4	%
Retail (c)	2,928,981	26.3	%	2,928,981	23.9	%
Total Shares Outstanding (d)	11,146,054	100.0	%	12,277,386	100.0	%

(a) Fully diluted shares assumes conversion of outstanding stock options that were exercisable within 60 days of March 24, 2003 per Proxy Statement dated April 14, 2003.

(b) Per Proxy Statement dated April 14, 2003.

(c) Per FactSet as of October 6, 2003.

(d) Per 10-Q for quarter ending June 30, 2003.

14

CASTLE OVERVIEW

CASTLE STOCK PERFORMANCE—LATEST TWELVE MONTHS

Trading Statistics

Current	$	9.31
3 Month Avg.		9.11
6 Month Avg.		7.53
Average—LTM		6.81
High—LTM		9.89
Low—LTM		4.11
Avg Vol.—LTM		48.656

Source: FactSet as of October 6, 2003.

15

CASTLE OVERVIEW

HISTORICAL STOCK PRICE PERFORMANCE—LATEST TWELVE MONTHS

Source: FactSet as of October 6, 2003.

Note: All prices are indexed and market cap weighted.

Note: Comparable Company Index includes NICE, WITS, ASPT, APRS, ININ and PKSI.

16

CASTLE OVERVIEW

CASTLE HISTORICAL TRADING PERFORMANCE^(a)

Avg. Close.	$6.81
Avg. Volume:	48,656
Avg. $/Day:	$316,409
Total Volume:	12,309,871
Shares O/S:	11,146,054

(a) Data as per FactSet as of October 6, 2003.

17

CASTLE OVERVIEW

ANNUAL HISTORICAL AND PROJECTED FINANCIAL SUMMARY^(a)

(a) Historical data as per Castle SEC filings on forms 10-K and 10-Q. Projected financial information, including Q3 2003, per management of Castle as of October 6, 2003; SG Cowen has assumed, with Castle’s consent, that such projections provide a reasonable basis for this analysis.

(b) Historical pro forma results include amortization from 2002 acquisition, but exclude other non-recurring charges.

18

CASTLE OVERVIEW

FINANCIAL REVIEW

Historical and Projected Financial Information^(a)

(US$ in millions, except per share data)

	CY 2001A			CY 2002A			CY 2003E			CY 2004E
Total revenue	$	94.9		$	99.5		$	107.8		$	116.0
Gross Margin		60.3			63.2			66.4			74.3
EBIT(b)		(1.4	)		0.6			4.3			6.8
EBITDA		2.5			6.8			10.2			12.8
Net Income		1.3			1.1			3.7			5.7
EPS	$	0.10		$	0.09		$	0.31		$	0.46
Revenue growth rate (Y/Y)		(0	)%		5	%		8	%		8	%
Gross margin		64	%		64	%		62	%		64	%
Operating margin		(1	)%		1	%		4	%		6	%
Net Income		1	%		1	%		3	%		5	%

Summary Balance Sheet^(a)

(US$ in millions)

	12/31/01		12/31/02		6/30/03
Cash	$	67.9	$	35.1	$	27.2
Debt		0.0		0.6		0.4
Stockholders Equity		70.5		57.6		56.1

(a) Historical data as per Castle SEC filings on forms 10-K and 10-Q. Projected financial information, including Q3 2003, per management of Castle as of October 6, 2003. SG Cowen has assumed, with Castle’s consent, that such projections provide a reasonable basis for this analysis.

(b) Includes amortization of purchased intangible assets from 2002 acquisition, but excludes other non-recurring charges.

19

VALUATION CONSIDERATIONS

20

VALUATION CONSIDERATIONS

IMPLIED MULTIPLES VS. COMPARABLE COMPANY TRADING MULTIPLES ^(a)

(a) Stock price data as of October 6, 2003.

21

VALUATION CONSIDERATIONS

COMPARABLE COMPANY ANALYSIS—MARKET DATA

Comparable Company Analysis

(US$ in millions, except per share data)

Company (Quarter as of)	Enterprise Value(a)		Net Cash		Market Value(a)		Enterprise Value as a Multiple of:																P/E
							Revenues								EBITDA
							LQA		LTM		CY03E(b)		CY04E(b)		LQA		LTM		CY03E(b)		CY04E(b)		CY03E(b)		CY04E(b)
Aspect Communications (06/03) (c)	$	644	$	56	$	699	1.8	x	1.8	x	1.8	x	1.8	x	8.1	x	10.1	x	8.9	x	8.8	x	26.0	x	24.6	x
NICE(06/03) (d)		245		87		332	1.1		1.2		1.0		0.9		9.1		13.1		6.7		5.2		22.9		17.8
Witness Systems (06/03) (e)		75		40		115	0.6		0.6		0.6		0.7		NM		NM		NM		9.5		NM		39.2
Interactive Intelligence (06/03) (d)		34		15		49	0.7		0.7		0.7		0.6		NM		28.5	(f)	12.3	(f)	10.1	(f)	NM		NM
Primus Knowledge Solutions (06/03)		23		11		34	1.5		1.2		NA		NA		NM		NM		NA		NA		NA		NA
Apropos Technology (06/03) (d)		10		39		49	0.5		0.5		0.5		NA		NM		NM		NM		NA		NM		NA
High							1.8	x	1.8	x	1.8	x	1.8	x	9.1	x	13.1	x	8.9	x	9.5	x	26.0	x	39.2	x
Mean							1.0	x	1.0	x	0.9	x	1.0	x	8.6	x	11.6	x	7.8	x	7.8	x	24.5	x	27.2	x
Median							0.9	x	0.9	x	0.7	x	0.8	x	8.6	x	11.6	x	7.8	x	8.8	x	24.5	x	24.6	x
Low							0.5	x	0.5	x	0.5	x	0.6	x	8.1	x	10.1	x	6.7	x	5.2	x	22.9	x	17.8	x
Castle (09/03) @ ($12.00) (g)	$	117	$	29	$	145	1.1	x	1.1	x	1.1	x	1.0	x	11.5	x	13.5	x	11.5	x	9.1	x	28.2	x	21.0	x

(a) Enterprise value equal to market cap. plus net debt; as of October 6, 2003.

(b) Estimates from SG Cowen where available, otherwise FirstCall or Wall Street research.

(c) Aspect Communications market cap assumes conversion of convertible preferred equity.

(d) Projected EBITDA based on Wall Street research estimated operating income plus depreciation and amortization calculated based on LTM percent of revenue.

(e) Witness Systems historical results shown pro forma for the Erytel acquisition.

(f) Excluded from summary statistics (mean, median, high and low) calculations.

(g) Projected financial information, including Q3 2003, per management of Castle as of October 6, 2003, adjusted to exclude amortization related to 2002 acquisition. SG Cowen has assumed, with Castle’s consent, that such projections provide a reasonable basis for this analysis.

22

VALUATION CONSIDERATIONS

COMPARABLE COMPANY ANALYSIS—OPERATING DATA

Comparable Company Analysis

(US$ in millions, except per share data)

Company	Revenues								Operating Statistics EBITDA											LTM Margins				Revenue Growth
	LQA		LTM		CY03E(a)		CY04E(a)		LQA			LTM			CY03E(a)			CY04E(a)		Gross		Oper.		’02A/ ’03E(a)		’03E/ ’04E(a)
Aspect Communications	$	358	$	367	$	355	$	358	$	79		$	63		$	73		$	73	56	%	10	%	(10	)%	1	%
NICE (b)		225		198		236		276		27			19			37			47	50	%	0	%	45	%	17	%
Witness Systems (c)		117		135		116		112		0			(11	)		(7	)		8	65	%	(13	)%	(18	)%	(4	)%
Interactive Intelligence (b)		48		50		51		53		(0	)		1			3			3	72	%	(8	)%	7	%	4	%
Primus Knowledge Solutions		15		20		NA		NA		(9	)		(4	)		NA			NA	75	%	(31	)%	NA		NA
Apropos Technology (b)		19		20		19		NA		(5	)		(9	)		(3	)		NA	72	%	(50	)%	(8	)%	NA
High																				75	%	10	%	45	%	17	%
Mean																				65	%	(15	)%	3	%	5	%
Median																				69	%	(10	)%	(8	)%	3	%
Low																				50	%	(50	)%	(18	)%	(4	)%
Castle (d)	$	109	$	105	$	108	$	116	$	10		$	9		$	10		$	13	61	%	4	%	8	%	8	%

(a) Estimates from SG Cowen where available, otherwise FirstCall or Wall Street research.

(b) Projected EBITDA based on Wall Street research estimated operating income plus depreciation and amortization calculated based on LTM percent of revenue.

(c) Witness Systems historical results shown pro forma for the Erytel acquisition.

(d) Projected financial information, including Q3 2003, per management of Castle as of October 6, 2003. SG Cowen has assumed, with Castle’s consent, that such projections provide a reasonable basis for this analysis.

23

VALUATION CONSIDERATIONS

IMPLIED MULTIPLES VS. SELECTED M&A TRANSACTIONS

(a) Based on precedent call center software transactions (see page 25).

(b) Based on LTM public software transactions (see page 26).

24

VALUATION CONSIDERATIONS

PRECEDENT TRANSACTIONS—CALL CENTER SOFTWARE

Precedent Transaction Analysis^(a)

(US$ in millions, except per share data)

Announce Date	Target/ Acquiror	Target Description	Announced Ent. Value(b)			Ent. Value/ LTM REVs		Premium
								1-Day		30-Day		90-Day
04/24/03	SpeechWorks International/ ScanSoft	Provider of speech technologies and services	$	128		3.3	x	85	%	85	%	104	%
02/26/03	Eyretel/Witness Systems	Provider of high-volume recording solutions		23		0.3	x	20	%	133	%	104	%
11/06/02	Syntellect/Enghouse Systems	Provider of self-service speech solutions		8		0.2	x	243	%	167	%	132	%
07/31/02	Thales Contact Solutions/Nice Systems	Developer of customer facing Call Center technology		56		0.8	x	NA		NA		NA
05/29/02	Telera/Alcatel	Provider of a voice web application platform		106		NA		NA		NA		NA
03/12/02	Delano Technology/divine	Provider e-business interaction software		23		1.3	x	6	%	(11	)%	(1	)%
01/10/02	Cellit/Davox	Developer of inbound call center software		18		3.2	x	NA		NA		NA
04/09/01	Broadbase Software/Kana Communications	Provider of critical e-commerce infrastructure		(53	)	NM		28	%	(61	)%	(81	)%
07/09/01	eShare/Divine	Provider of Customer Interaction Management solutions		49		0.6	x	126	%	129	%	285	%
HIGH						3.3	x	243	%	167	%	285	%
MEAN						1.4		85	%	74	%	91	%
MEDIAN						0.8		56	%	107	%	104	%
LOW						0.2		6	%	(61	)%	(81	)%
Castle @ Deal			$	117		1.1	x	29	%	31	%	35	%

(a) Source: SEC filings, company press releases and Wall Street research.

(b) Enterprise value equals market value minus net cash.

25

VALUATION CONSIDERATIONS

PREMIUMS ANALYSIS—LTM SOFTWARE TRANSACTION $50 TO $250 MILLION

Premiums Analysis—Software Transactions $50 to $250 Million^(a)

(US$ in millions, except per share data)

	Date Ann.	Target Name	Acquiror Name	Consideration	Value(b)		1-Day Prem.		30-Day Prem.		90-Day Prem.
1	09/ 09/ 03	Lightspan	PLATO Learning	Stock	$	167	38	%	63	%	27	%
2	08/ 06/ 03	iManage	Interwoven	Cash and Stock		108	24	%	26	%	68	%
3	08/ 04/ 03	Mercator Software	Ascential Software	Cash		115	22	%	97	%	114	%
4	07/ 23/ 03	Brio Software	Hyperion	Cash and Stock		142	27	%	58	%	108	%
5	07/ 16/ 03	Timberline	Sage Group	Cash		104	33	%	41	%	68	%
6	07/ 10/ 03	Sherwood International	Sungard Data Systems	Cash		106	10	%	21	%	63	%
7	06/ 26/ 03	Triple G Systems Group Inc	GE Medical Systems	Cash		55	15	%	6	%	65	%
8	06/ 23/ 03	Comshare Inc	Geac Computer Corp Ltd	Cash		51	26	%	37	%	116	%
9	06/ 06/ 03	Corel Corp	Vector Capital	Cash		96	10	%	17	%	29	%
10	04/ 24/ 03	SpeechWorks International	ScanSoft	Stock		166	85	%	85	%	104	%
11	04/ 03/ 03	Elite Information Group	Thomson	Cash		122	40	%	43	%	49	%
12	02/ 05/ 03	H.T.E.	SunGard Data Systems	Cash		122	48	%	43	%	69	%
13	01/ 22/ 03	Resonate	GTG Acquisition Corp	Cash		53	7	%	50	%	59	%
14	01/ 21/ 03	Caminus	SunGard Data Systems	Cash		154	260	%	235	%	362	%
15	01/ 13/ 03	Numerical Technologies	Synopsys	Cash		239	89	%	126	%	106	%
16	12/ 23/ 02	Inktomi	Yahoo	Cash		249	41	%	30	%	334	%
17	11/ 08/ 02	Prophet 21	Investor Group	Cash		68	25	%	40	%	34	%
18	10/ 28/ 02	Infinium Software	SSA Global Technologies	Cash		105	21	%	49	%	39	%
			HIGH				260	%	235	%	362	%
			MEAN				46	%	59	%	101	%
			MEDIAN				27	%	43	%	68	%
			LOW				7	%	6	%	27	%
			Castle @ Deal				29	%	31	%	35	%

(a) Based on acquisitions of public software companies with and announced enterprise value between $ 50MM and $250MM during the last twelve months.

(b) Transaction value per SDC.

26

VALUATION CONSIDERATIONS

PREMIUMS ANALYSIS

Source: FactSet as of October 6, 2003.

27

VALUATION CONSIDERATIONS

DISCOUNTED CASH FLOW ANALYSIS—SUMMARY

28

VALUATION CONSIDERATIONS

EBITDA DISCOUNTED CASH FLOW ANALYSIS—SENSITIVITY^(a)

Present Value of Enterprise

(US$ in millions)

Discount     Rate	Terminal EBITDA Multiple
	5.0x		6.0x		7.0x
12.5%	$	109.8	$	124.2	$	138.7
15.0%		99.3		112.2		125.1
17.5%		90.2		101.7		113.2

Present Value of Equity

(US$ in millions)

Discount     Rate	Terminal EBITDA Multiple
	5.0x		6.0x		7.0x
12.5%	$	138.3	$	152.8	$	167.3
15.0%		127.9		140.8		153.7
17.5%		118.7		130.2		141.8

Implied Perpetual Growth Rate

Discount     Rate	Terminal EBITDA Multiple
	5.0x		6.0x		7.0x
12.5%	0.1	%	2.2	%	3.7	%
15.0%	2.6	%	4.7	%	6.2	%
17.5%	5.1	%	7.2	%	8.7	%

Present Value of Equity Per Share

(US$ in millions)

Discount     Rate	Terminal EBITDA Multiple
	5.0x		6.0x		7.0x
12.5%	$	11.43	$	12.62	$	13.82
15.0%		10.57		11.63		12.70
17.5%		9.81		10.76		11.71

(a) Discount rates are based on a range of rates around the weighted average cost of capital (WACC) of a set of comparable companies.

29

VALUATION CONSIDERATIONS

EBITDA DISCOUNTED CASH FLOW ANALYSIS

Preliminary Discounted Cash Flow Analysis^(a)(b)

(US$ in millions, except per share data)

	Historical					Projected																		CAGR (2003-2008)
Fiscal Years ending December 31,	2001			2002		2003			2004			2005			2006			2007			2008
Net Sales	$	94.9		$	99.5	$	107.8		$	116.0		$	124.5		$	133.7		$	143.7		$	154.5		7.5	%
EBITDA		2.5			6.8		10.2			12.8			16.3			18.3			22.5			26.8		21.4	%
EBIT		(1.4	)		0.6		4.3			6.8			11.2			15.3			19.5			23.8		41.1	%
Less: Taxes		0.1			0.4		1.2			1.9			4.2			6.0			7.6			9.3
EBIAT(c)		(1.5	)		0.3		3.0			4.9			7.1			9.3			11.9			14.5
Plus: Depreciation and Amortization							5.9			6.0			5.0			3.0			3.0			3.0
Less: Capital Expenditures							(3.2	)		(3.0	)		(3.0	)		(3.0	)		(3.0	)		(3.0	)
Less: Increase in Working Capital							(1.3	)		0.1			0.5			0.4			0.5			0.5
Unlevered Free Cash Flow(d)							1.1			7.9			9.6			9.7			12.3			15.0

Discount Rate (e)	12.5%									15.0%									17.5%
Assumed Terminal EBITDA Multiple	5.0x			6.0x			7.0x			5.0x			6.0x			7.0x			5.0x			6.0x			7.0x
Terminal Year EBITDA	$	26.8		$	26.8		$	26.8		$	26.8		$	26.8		$	26.8		$	26.8		$	26.8		$	26.8
Terminal Value		134.2			161.1			187.9			134.2			161.1			187.9			134.2			161.1			187.9
PV of Terminal Value		72.3			86.8			101.3			64.4			77.3			90.2			57.6			69.1			80.6
PV of Free Cash Flows		37.4			37.4			37.4			34.9			34.9			34.9			32.6			32.6			32.6
Implied Enterprise Value	$	109.8		$	124.2		$	138.7		$	99.3		$	112.2		$	125.1		$	90.2		$	101.7		$	113.2
Less: Total Debt(f)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)
Plus: Cash & Equivalents(f)		28.8			28.8			28.8			28.8			28.8			28.8			28.8			28.8			28.8
Implied Equity Value	$	138.3		$	152.8		$	167.3		$	127.9		$	140.8		$	153.7		$	118.7		$	130.2		$	141.8
Equity Value per Diluted Share	$	11.43		$	12.62		$	13.82		$	10.57		$	11.63		$	12.70		$	9.81		$	10.76		$	11.71

(a) Valuation date is 9/30/03. Cash flows discounted to present applying the full year convention

(b) 2003 to 2008 per management estimates as of October 6, 2003.

(c) EBIAT is defined as earnings before interest after tax.

(d) 2003 free cash flow has been pro rated for portion of fiscal year remaining from the valuation date of 9/30/03.

(e) Based on weighted average cost of capital of comparable companies.

(f) Per balance sheet dated 9/30/03.

30

VALUATION CONSIDERATIONS

REVENUE DISCOUNTED CASH FLOW ANALYSIS—SENSIVITY^(a)

Present Value of Enterprise

(US$ in millions)

Discount     Rate	Terminal Revenue Multiple
	0.7x		0.9x		1.1x
12.5%	$	95.7	$	112.4	$	129.0
15.0%		86.8		101.7		116.5
17.5%		79.0		92.2		105.5

Present Value of Equity

(US$ in millions)

Discount     Rate	Terminal Revenue Multiple
	0.7x		0.9x		1.1x
12.5%	$	124.3	$	140.9	$	157.6
15.0%		115.4		130.2		145.0
17.5%		107.5		120.8		134.0

Implied Perpetual Growth Rate

Discount     Rate	Terminal Revenue Multiple
	0.7x		0.9x		1.1x
12.5%	(2.9	)%	0.6	%	2.7	%
15.0%	(0.4	)%	3.1	%	5.2	%
17.5%	2.1	%	5.6	%	7.7	%

Present Value of Equity Per Share

(US$ in millions)

Discount     Rate	Terminal Revenue Multiple
	0.7x		0.9x		1.1x
12.5%	$	10.27	$	11.64	$	13.02
15.0%		9.53		10.76		11.98
17.5%		8.88		9.98		11.07

(a) Discount rates are based on a range of rates around the weighted average cost of capital (WACC) of a set of comparable companies.

31

VALUATION CONSIDERATIONS

REVENUE DISCOUNTED CASH FLOW ANALYSIS

Preliminary Discounted Cash Flow Analysis^(a)(b)

(US$ in millions, except per share data)

Fiscal Years ending December 31,	Historical					Projected																		CAGR (2003-2008)
	2001			2002		2003			2004			2005			2006			2007			2008
Net Sales	$	94.9		$	99.5	$	107.8		$	116.0		$	124.5		$	133.7		$	143.7		$	154.5		7.5	%
EBITDA		2.5			6.8		10.2			12.8			16.3			18.3			22.5			26.8		21.4	%
EBIT		(1.4	)		0.6		4.3			6.8			11.2			15.3			19.5			23.8		41.1	%
Less: Taxes		0.1			0.4		1.2			1.9			4.2			6.0			7.6			9.3
EBIAT(c)		(1.5	)		0.3		3.0			4.9			7.1			9.3			11.9			14.5
Plus: Depreciation and Amortization							5.9			6.0			5.0			3.0			3.0			3.0
Less: Capital Expenditures							(3.2	)		(3.0	)		(3.0	)		(3.0	)		(3.0	)		(3.0	)
Less: Increase in Working Capital							(1.3	)		0.1			0.5			0.4			0.5			0.5
Unlevered Free Cash Flow(d)							1.1			7.9			9.6			9.7			12.3			15.0

Discount Rate (e) Assumed Terminal Revenue Multiple	12.5%									15.0%									17.5%
	0.7x			0.9x			1.1x			0.7x			0.9x			1.1x			0.7x			0.9x			1.1x
Terminal Year Revenue	$	154.5		$	154.5		$	154.5		$	154.5		$	154.5		$	154.5		$	154.5		$	154.5		$	154.5
Terminal Value		108.1			139.0			169.9			108.1			139.0			169.9			108.1			139.0			169.9
PV of Terminal Value		58.3			74.9			91.6			51.9			66.8			81.6			46.4			59.6			72.9
PV of Free Cash Flows		37.4			37.4			37.4			34.9			34.9			34.9			32.6			32.6			32.6
Implied Enterprise Value	$	95.7		$	112.4		$	129.0		$	86.8		$	101.7		$	116.5		$	79.0		$	92.2		$	105.5
Less: Total Debt(f)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)		(0.3	)
Plus: Cash & Equivalents(f)		28.8			28.8			28.8			28.8			28.8			28.8			28.8			28.8			28.8
Implied Equity Value	$	124.3		$	140.9		$	157.6		$	115.4		$	130.2		$	145.0		$	107.5		$	120.8		$	134.0
Equity Value per Diluted Share	$	10.27		$	11.64		$	13.02		$	9.53		$	10.76		$	11.98		$	8.88		$	9.98		$	11.07

(a) Valuation date is 9/30/03. Cash flows discounted to present applying the full year convention.

(b) 2003 to 2008 per management estimates as of October 6, 2003.

(c) EBIAT is defined as earnings before interest after tax.

(d) 2003 free cash flow has been pro rated for portion of fiscal year remaining from the valuation date of 9/30/03.

(e) Based on weighted average cost of capital of comparable companies.

(f) Per balance sheet dated 9/30/03.

32

DISCOUNTED CASH FLOW—CASTLE PROJECTIONS

Income Statement Items

(US$ in millions, except per share data)

	Historical									Projected (a)
	2000			2001			2002			2003			2004			2005			2006			2007			2008
Revenues	$	95.2		$	94.9		$	99.5		$	107.8		$	116.0		$	124.5		$	133.7		$	143.7		$	154.5
%Growth		2.4	%		(0.3	)%		4.8	%		8.4	%		7.6	%		7.3	%		7.4	%		7.5	%		7.5	%
EBITDA	$	6.6		$	2.5		$	6.8		$	10.2		$	12.8		$	16.3		$	18.3		$	22.5		$	26.8
%of Revenues		7.0	%		2.6	%		6.8	%		9.4	%		11.0	%		13.1	%		13.7	%		15.6	%		17.4	%
EBIT	$	2.7		$	(1.4	)	$	0.6		$	4.3		$	6.8		$	11.2		$	15.3		$	19.5		$	23.8
%of Revenues		2.8	%		(1.4	)%		0.6	%		4.0	%		5.8	%		9.0	%		11.4	%		13.5	%		15.4	%
Net Income	$	4.6		$	1.3		$	1.1		$	3.7		$	5.7		$	8.5		$	11.1		$	14.1		$	17.3
%of Revenues		4.9	%		1.3	%		1.1	%		3.4	%		4.9	%		6.8	%		8.3	%		9.8	%		11.2	%

Cash Flow Items

(US$ in millions, except per share data)

	Historical									Projected (a)
	2000			2001			2002			2003			2004			2005			2006			2007			2008
Capital Expenditures	$	1.0		$	2.9		$	4.1		$	3.2		$	3.0		$	3.0		$	3.0		$	3.0		$	3.0
%of Revenues		1.1	%		3.1	%		4.1	%		3.0	%		2.6	%		2.4	%		2.2	%		2.1	%		1.9	%
Depreciation and Amortization	$	4.0		$	3.8		$	6.1		$	5.9		$	6.0		$	5.0		$	3.0		$	3.0		$	3.0
%of Revenues		4.2	%		4.0	%		6.2	%		5.5	%		5.2	%		4.0	%		2.2	%		2.1	%		1.9	%
Changes in Working Capital	$	(5.1	)	$	2.6		$	(1.2	)	$	1.3		$	(0.1	)	$	(0.5	)	$	(0.4	)	$	(0.5	)	$	(0.5	)
%of Change in Revenues		(227.2	)%		2.8	%		(25.6	)%		15.8	%		(0.9	)%		(6.0	)%		(4.1	)%		(4.5	)%		(4.4	)%
Free Cash Flow	$	8.6		$	1.8		$	3.5		$	4.4		$	7.9		$	9.6		$	9.7		$	12.3		$	15.0
%of Revenues		9.0	%		1.9	%		3.5	%		4.1	%		6.9	%		7.7	%		7.2	%		8.6	%		9.7	%

(a) CY2000-2002 per public filings; 2003 to 2008 per management estimates as of October 6, 2003.

33

WEIGHTED AVERAGE COST OF CAPITAL CALCULATION

WACC

	Comparables
A. Cost of Debt (Kd)
Estimated Cost of Borrowing (1)		7.5	%
Tax Rate (2)		35.0	%
	Kd=	4.88	%
B. Cost of Equity (Ke)
Risk Free Rate (5 Year Treasuries) (3)		3.1	%
Beta (4)		1.17
Market Risk Premium (5)		10.5	%
	Ke=(6)	15.41	%
C. Weighted Average Cost of Capital (K)
Industry/Company Debt to Capitalization Ratio (7)		3.4	%
Implicit Equity to Capitalization Ratio		96.6	%
	K=	15.05	%

(1) SG Cowen estimate

(2) Per Castle management

(3) 5-year treasury yield as of October 6, 2003

(4) Beta equals relevered average of unlevered industry betas; Source: Bloomberg Raw Betas as of October 6, 2003.

(5) Based on Ibbotson research, (7% long-horizon equity risk premium + 3.53% micro-cap premium)

(6) Ke equals risk free rate plus the product of beta and market premium

(7) Industry debt/cap ratio derived from comparable companies

34

LEVERAGED BUYOUT TRANSACTION SUMMARY^(a)

CASTLE MBO Sources and Uses of Funds

(Dollars in millions)

Assumes Transaction Closes 12/31/03

Sources			% of Total
Cash		28.8	19.3	%
Revolving Credit		0.0	0.0	%
Senior Notes		35.0	23.5	%
Senior Sub-Debt		0.0	0.0	%
Mgt Rollover		4.6	3.1	%
Preferred Equity		0.0	0.0	%
Common Equity		80.6	54.1	%
Total Sources	$	149.0	100.0	%
Uses			% of Total
Increase in Cash		—	0.0	%
Refinance Debt		0.3	0.2	%
Acquisition of CASTLE Stock		145.2	97.5	%
Transaction Fees		3.5	2.3	%
Total Uses	$	149.0	100.0	%

CASTLE MBO Assumptions

Interest Rates	PIK	Int. Rate			Ownership.
Cash Balances			1.5	%	0.0	%
Revolving Credit			6.5	%	0.0	%
Senior Notes			7.0	%	0.0	%
Senior Sub-Debt			14.0	%	0.0	%
Preferred Equity			10.0	%	0.0	%
Castle Fully-Diluted Shares			12.1
Price per Share		$	12.00
Mgt Equity(b)			0.4		MM Shares
Mgt Rollover as %of Mgt Equity			100	%

Acquisition Multiples

Enterprise Value as a Multiple of
2003E Revenue	1.08	x
2004E Revenue	1.01
2003E EBITDA	11.5	x
2004E EBITDA	9.1

CASTLE Transaction Overview

(Dollars in millions)

Fiscal Year Ending December 31,

			Hist		Projected
			2003		2004			2005			2006			2007			2008			2009			2010			2011			2012			2013
Net Sales			$	107.8	$	116.0		$	124.5		$	133.7		$	143.7		$	154.5		$	169.9		$	186.9		$	205.6		$	226.2		$	248.8
EBITDA				10.2		12.8			16.3			18.3			22.5			26.8			31.3			36.4			42.0			48.3			55.3
Operating Income				4.3		6.8			11.2			15.3			19.5			23.8			28.0			32.7			38.0			43.9			50.4
Total Debt			$	—	$	29.3		$	21.3		$	12.6		$	1.0		$	—		$	—		$	—		$	—		$	—		$	—
Total Net Debt				—		29.3			21.3			12.6			1.0			(13.7	)		(31.2	)		(51.7	)		(75.5	)		(103.2	)		(135.1	)
Total Debt/EBITDA						2.3	x		1.3	x		0.7	x		0.0	x		0.0	x		0.0	x		0.0	x		0.0	x		0.0	x		0.0	x
Total Debt/EBITDA—Capex						3.0			1.6			0.8			0.1			0.0			0.0			0.0			0.0			0.0			0.0
EBITDA/Cash Interest Expense						5.2			7.9			12.3			25.4			NM			NM			NM			NM			NM			NM
EBITDA—Cap. Ex./Cash Interest						4.0			6.5			10.3			22.0			NM			NM			NM			NM			NM			NM
Senior Debt/Total Capitalization						25.0	%		18.6	%		11.1	%		0.9	%		0.0	%		0.0	%		0.0	%		0.0	%		0.0	%		0.0	%
Senior Debt/Initial Senior Debt						83.8	%		60.8	%		36.1	%		3.0	%		0.0	%		0.0	%		0.0	%		0.0	%		0.0	%		0.0	%
Total Debt/Total Capitalization						25.0	%		18.6	%		11.1	%		0.9	%		0.0	%		0.0	%		0.0	%		0.0	%		0.0	%		0.0	%
Returns to Senior Notes
EBITDA Exit Multiple:	5.0	x				7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%
	6.0					7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%
	7.0					7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%		7.0	%
Returns to Common Equity
EBITDA Exit Multiple:	5.0	x				-16.1	%		-2.6	%		6.9	%		11.7	%		14.1	%		15.5	%		16.3	%		16.8	%		17.1	%		NM
	6.0					-5.4	%		4.4	%		11.9	%		15.5	%		17.1	%		17.9	%		18.3	%		18.5	%		18.5	%		NM
	7.0					4.2	%		10.6	%		16.4	%		18.8	%		19.7	%		20.1	%		20.1	%		20.0	%		19.9	%		NM

(a) Based on capitalization assumptions set forth in Guard’s offer dated July 28, 2003 with interest assumptions per SG Cowen.

(b) Management equity based on options to purchase shares of Castle held by messrs. Foy, Provenzano, Breslauer and Tellez and $2 million of Mr. Asen’s holdings using the treasury stock method.

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APPENDIX

36

FORM OF SG COWEN FAIRNESS OPINION

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