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Revenue (Notes)
3 Months Ended
Mar. 01, 2019
Revenue [Abstract]  
Revenue  REVENUE
Revenue in the first quarter of fiscal 2019 presented below is in accordance with a new revenue standard that was adopted under the modified retrospective method. Prior period revenue has not been restated.

Our segment results for the three months ended March 1, 2019 and March 2, 2018 were as follows (dollars in thousands):
 
Digital
Media
 
Digital
Experience
 
Publishing
 
Total
Three months ended March 1, 2019
 
 
 
 
 
 
 
Revenue
$
1,776,643

 
$
743,276

 
$
81,027

 
$
2,600,946

Cost of revenue
68,195

 
323,708

 
5,383

 
397,286

Gross profit
$
1,708,448

 
$
419,568

 
$
75,644

 
$
2,203,660

Gross profit as a percentage of revenue
96
%
 
56
%
 
93
%
 
85
%
Three months ended March 2, 2018
 
 
 
 
 
 
 
Revenue
$
1,460,561

 
$
554,107

 
$
64,279

 
$
2,078,947

Cost of revenue
55,469

 
198,792

 
4,641

 
258,902

Gross profit
$
1,405,092

 
$
355,315

 
$
59,638

 
$
1,820,045

Gross profit as a percentage of revenue
96
%
 
64
%
 
93
%
 
88
%

Revenue by geographic area for the three months ended March 1, 2019 and March 2, 2018 is as follows (in thousands):
 
2019
 
2018
Americas
$
1,509,895

 
$
1,170,681

EMEA
702,961

 
587,268

APAC
388,090

 
320,998

Total
$
2,600,946

 
$
2,078,947


Revenue by major offerings in our Digital Media reportable segment for the three months ended March 1, 2019 and March 2, 2018 is as follows (in thousands):
 
2019
 
2018
Creative Cloud
$
1,494,888

 
$
1,229,496

Document Cloud
281,755

 
231,065

Total
$
1,776,643

 
$
1,460,561

Subscription revenue by segment for the three months ended March 1, 2019 and March 2, 2018 is as follows (in thousands):
 
2019
 
2018
Digital Media
$
1,663,639

 
$
1,334,659

Digital Experience
611,928

 
430,867

Publishing
29,400

 
27,832

Total
$
2,304,967

 
$
1,793,358

Contract Balances
Trade Receivables
A receivable is recorded when an unconditional right to invoice and receive payment exists, such that only the passage of time is required before payment of consideration is due. Timing of revenue recognition may differ from the timing of invoicing to customers. Certain performance obligations may require payment before delivery of the license or service to the customer. Included in trade receivables on the condensed consolidated balance sheets are unbilled receivable balances which have not yet been invoiced, and are typically related to license revenue or services which are delivered prior to invoicing occurring.
The opening balance of trade receivables, net of allowances for doubtful accounts, as of December 1, 2018 was $1.36 billion, inclusive of unbilled receivables of $105.8 million. As of March 1, 2019, the balance of trade receivables, net of allowances for doubtful accounts, was $1.34 billion, inclusive of unbilled receivables of $93.4 million.
Allowance for Doubtful Accounts
We maintain an allowance for doubtful accounts which reflects our best estimate of potentially uncollectible trade receivables. The allowance is based on both specific and general reserves. We regularly review our trade receivables allowance by considering such factors as historical experience, credit-worthiness, the age of the trade receivable balances and current economic conditions that may affect a customer’s ability to pay and we specifically reserve for those deemed uncollectible. As of March 1, 2019 and December 1, 2018, allowance for doubtful accounts was $14.6 million and $15.0 million, respectively.
Contract Assets
A contract asset is recognized when a conditional right to consideration exists and transfer of control has occurred. Contract assets are typically related to subscription and hosted service contracts where the transaction price allocated to the satisfied performance obligations exceeds the value of billings to date. Contract assets are included in prepaid expenses and other current assets for the current portion and other assets for the long-term portion on the condensed consolidated balance sheets. 
The opening balance of contract assets as of December 1, 2018 was $46.4 million. As of March 1, 2019, the balance of contract assets was $47.7 million.
Deferred Revenue and Remaining Performance Obligations
Deferred revenue primarily consists of billings or payments received in advance of revenue recognition from subscription services, including non-cancellable and non-refundable committed funds and deposits. Deferred revenue is recognized as revenue when transfer of control to customers has occurred. Customers are typically invoiced for these agreements in regular installments and revenue is recognized ratably over the contractual subscription period. The deferred revenue balance is influenced by several factors, including seasonality, the compounding effects of renewals, invoice duration, invoice timing, size and new business linearity within the quarter. Deferred revenue does not represent the total contract value of annual or multi-year non-cancellable subscription agreements.
Payment terms and conditions vary by contract type, although terms generally include a requirement of payment within 30 to 60 days. In instances where the timing of revenue recognition differs from the timing of invoicing, we have determined our contracts generally do not include a significant financing component. The primary purpose of our invoicing terms is to provide customers with simplified and predictable ways of purchasing our products and services, such as invoicing at the beginning of a
subscription term with revenue recognized ratably over the contract period, and not to receive financing from our customers. Any potential financing fees are considered insignificant in the context of our contracts.
The adjusted opening balance of deferred revenue as of December 1, 2018 was $3.00 billion. As of March 1, 2019, the balance of deferred revenue was $3.22 billion, inclusive of $602.3 million of non-cancellable and non-refundable committed funds and $73.0 million refundable customer deposits. Arrangements with non-cancellable and non-refundable committed funds provide our customers options to either renew monthly on-premise term-based licenses or use some or all funds to purchase other Adobe products or services. Refundable customer deposits represent arrangements in which the customer has a unilateral cancellation right for which we are obligated to refund amounts paid related to products or services not yet delivered or provided at the time of cancellation on a prorated basis.
Significant movements in the deferred revenue balance during the period consisted of increases due to payments received prior to transfer of control of the underlying performance obligations to the customer and deferred revenue assumed through business combinations, which were offset by decreases due to revenue recognized in the period. During the three months ended March 1, 2019, $1.36 billion of revenue was recognized that was included in the deferred revenue balance at the beginning of the period.
Transaction price allocated to the remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and unbilled amounts that will be recognized as revenue in future periods. Transaction price allocated to the remaining performance obligation is influenced by several factors, including the timing of renewals and average contract terms. We applied practical expedients to exclude amounts related to performance obligations that are billed and recognized as they are delivered, optional purchases that do not represent material rights, sales- and usage-based royalties not yet consumed and any estimated amounts of variable consideration that are subject to constraint in accordance with the new revenue standard.
Remaining performance obligations were approximately $8.13 billion as of March 1, 2019, which includes $602.3 million of non-cancellable committed funds related to some of our enterprise customer agreements. Approximately 73% of the remaining performance obligations, excluding the aforementioned enterprise customer agreements, are expected to be recognized over the next 12 months with the remainder recognized thereafter.
Contract Acquisition Costs
We recognize an asset for the incremental costs of obtaining a contract with a customer if we expect the benefit of those costs to be longer than one year. We have determined that certain sales incentive programs meet the requirements to be capitalized.
The costs capitalized under the new revenue standard are primarily sales commissions paid to our sales force personnel. Capitalized costs may also include portions of fringe benefits and payroll taxes associated with compensation for incremental costs to acquire customer contracts and incentive payments to partners.
Capitalized costs to obtain a contract are amortized over the expected period of benefit, which we have determined, based on analysis, to be 5 years. Amortization of capitalized costs are included in our sales and marketing expense in our condensed consolidated statements of income.
The opening balance of capitalized contract acquisition costs as of December 1, 2018 was $413.2 million. As of March 1, 2019, the balance of capitalized contract acquisition costs was $434.4 million, of which $287.2 million was long-term and included in other assets in the condensed consolidated balance sheets. The remaining balance of the capitalized costs to obtain contracts were current and included in prepaid expenses and other current assets.
Refund Liabilities
As part of our revenue reserves, we record refund liabilities for amounts that may be subject to future refunds, which include sales returns reserves and customer rebates and credits. Refund liabilities are included in accrued expenses on the condensed consolidated balance sheets. 
The opening balance of refund liabilities as of December 1, 2018 was $75.3 million. As of March 1, 2019, the balance of refund liabilities was $87.1 million.