Commitments and Contingencies

3 Months Ended

Mar. 31, 2021

Commitments and Contingencies Disclosure [Abstract]

Guarantees and Indemnifications

We are often required to obtain standby letters of credit (LOCs) or bonds in support of our obligations for customer contracts. These standby LOCs or bonds typically provide a guarantee to the customer for our future performance, which usually covers the installation phase of a contract and may, on occasion, cover the operations and maintenance phase of outsourcing contracts.

Our available lines of credit, outstanding standby LOCs, and bonds were as follows:


In thousands	March 31, 2021		December 31, 2020
Credit facility
Multicurrency revolving line of credit	$	500,000	$	500,000
Long-term borrowings	—		—
Standby LOCs issued and outstanding	(64,307)		(64,948)
Net available for additional borrowings under the multicurrency revolving line of credit	$	435,693	$	435,052

Net available for additional standby LOCs under sub-facility	$	235,693	$	235,052

Unsecured multicurrency revolving lines of credit with various financial institutions
Multicurrency revolving lines of credit	$	95,687	$	99,201
Standby LOCs issued and outstanding	(24,478)		(24,966)
Short-term borrowings	—		—
Net available for additional borrowings and LOCs	$	71,209	$	74,235

Unsecured surety bonds in force	$	146,532	$	162,912

In the event any such standby LOC or bond is called, we would be obligated to reimburse the issuer of the standby LOC or bond; however, as of May 3, 2021, we do not believe that any outstanding LOC or bond will be called.

We generally provide an indemnification related to the infringement of any patent, copyright, trademark, or other intellectual property right on software or equipment within our sales contracts, which indemnifies the customer from and pays the resulting costs, damages, and attorney's fees awarded against a customer with respect to such a claim provided that (a) the customer promptly notifies us in writing of the claim and (b) we have the sole control of the defense and all related settlement negotiations. We may also provide an indemnification to our customers for third-party claims resulting from damages caused by the negligence or willful misconduct of our employees/agents in connection with the performance of certain contracts. The terms of our indemnifications generally do not limit the maximum potential payments. It is not possible to predict the maximum potential amount of future payments under these or similar agreements.

Legal Matters

We are subject to various legal proceedings and claims of which the outcomes are subject to significant uncertainty. Our policy is to assess the likelihood of any adverse judgments or outcomes related to legal matters, as well as ranges of probable losses. A determination of the amount of the liability required, if any, for these contingencies is made after an analysis of each known issue. A liability would be recognized and charged to operating expense when we determine that a loss is probable and the amount can be reasonably estimated. Additionally, we disclose contingencies for which a material loss is reasonably possible, but not probable.

Warranty

A summary of the warranty accrual account activity is as follows:


	Three Months Ended March 31,
In thousands		2021		2020
Beginning balance		$	41,390	$	53,241

New product warranties		786		1,070
Other adjustments and expirations, net		2,289		694
Claims activity		(4,369)		(5,940)
Effect of change in exchange rates		(762)		(346)
Ending balance		39,334		48,719
Less: current portion of warranty		22,024		36,409
Long-term warranty		$	17,310	$	12,310

Total warranty expense is classified within cost of revenues and consists of new product warranties issued, costs related to insurance and supplier recoveries, other changes and adjustments to warranties, and customer claims. Warranty expense was as follows:


	Three Months Ended March 31,
In thousands		2021		2020
Total warranty expense		$	3,075	$	1,763